We purchased a KitchenAid dishwasher Model KUDS30CX. The first one didnt work right and we were within 30 days so we exchanged for the same thing, thinking it was just a fluke - worst mistake ever! The second one was repaired over 8-10 times. Finally, KitchenAid replaced it with the same thing. Now Ive had this one for 2 months or so and after my last cycle, the dishwasher wont stop running. It showed clean and was done but kept making noise.It would stop then start, stop then start. I tried to cancel the cycle. Then without any lights on or anything, it kept starting and stopping. The only way to completely get it to stop was to unplug. So once again I have no dishwasher. I will have to take time off work for the serviceman. This model should be completely recalled and customers given full refunds for the amount of hassle involved.

We had remodeled our kitchen and bought all the appliances through hhgregg (which is another story). We bought the KitchenAid Architect Series II and have had an issue with the oven making clicking and whooshing noises every 55 seconds. It is the sound of the pilot light igniting in the oven. I have never heard this noise before with my old oven or anyone else for that matter. When we have the oven on, the noise is so loud and annoying! I put in a complaint to KitchenAid, but they told me that that was a normal sound. They sent a repairman out and he also said that that was a normal sound! Who has ever heard a loud ignition in their oven every 55 seconds? The customer service is horrible and the product stinks! Ill never buy from them again. Ill pay more next time and get the Jenny Air appliances. I had them for 18 years and never had a problem! How disappointing! We are stuck with a shabby appliance! Shame on KitchenAid/Whirlpool. Normal? Who are they kidding?

We bought last July KitchenAid refrigerator. Seven months later we could see some issue with discoloration of the bottom door. I contacted KitchenAid service, they explained, the cosmetic of the surface is not under the warranty. I have extended 5-years warranty, but it is not cover cosmetic issue. We bought this refrigerator in Best Buy, but nobody explained about this type of issue. KitchenAid service can change this door if I will pay $500. I believe I paid a lot for this refrigerator and I am not going to pay $500 for factory non quality product.

I bought this a KitchenAid dishwasher model number KUDS30IXSS7 maybe 3 years ago and it hasnt worked for half of that time. In the first six months of owning it the circuit board went out then it stopped working again right after the warranty ran out. Had a service man come out to fix it. A wire burn in half in the panel that lasted a few months and again the board has gone out. My service guy said wed be better off buying another dishwasher without the touch controls because the boards are always going out in them due to bad design. Thought KitchenAid was a great brand maybe for mixers but not dishwashers.

Two years ago, we brought 5 items from KitchenAid. Basically, we spent over $10,000.00 and we have nothing but breakdowns. I did not extend our warranty as this would cost us over $800 a year plus I thought. Why buy a warranty as I should be buying quality? Well I was WRONG. First, the Refrigerator had problems, but they were able to fix that (in the first year). Second, the range kept clicking. That took two service trips (first year). Third, cannot remember actually but we had a problem with the double oven. Fourth, the refrigerator was leaking and ruin by built in cupboard as we did not realize the problem straight away (second year), pay just over $200 and had to put one of those metal door plates over the bottom of the cupboard as it was soak so had to cut the bottom off.Fifth and last I hope, press self clean on oven and you guessed it, burnt out the oven. Cost of repair nearly $900. When I spoke to customer service, they told me basically, Tough luck. You should have brought the extended warranty. I am finding out that this is a problem with Whirlpool self clean ovens. But my argument is that this feature does not work so I should not be held responsible for this. Customer Service answer was YOU SHOULD have BROUGHT THE EXTENDED WARRANTY. So beware. If you are thinking that buying KitchenAid is Quality, THINK AGAIN. Will never buy or endorse KitchenAid again unless they step up to the plate and recognize their mistakes. Really, why buy quality if they can only support it with 1 year warranty (thats a red flag)? Because every major kitchen appliance from any brand gives you 1 year warranty. Thank you for reading this. Now you know the pitfalls.

Warm up time of oven is very slow. The Baking (bottom) heating element lasted a year and is VERY DIFFICULT to replace. The thermostat is inaccurate and fluctuates with different amounts of error at different points in its temperature range. Oven door removal is not straightforward and can be jammed requiring replacement parts for repair.

Ive had this dishwasher model KUDS30iXSS4 with stainless steel tub for 5 years and the only way to get dishes clean is to set it for pot scrubber and on the longer cycle. The top rack has plastic wheels to roll it in and out that completely broke off so it cant be used. Replacement parts are over $135 and I dont know if I can fix it myself. Ive had dishwashers last 15+ years with 0 problems so I think this one isnt living up to expectations. I bought the stainless tub because I thought it would last. I can see from these reviews the top shelf wheels are a major design fault. Many complaints about the plastic wheels breaking off as well as other plastic pieces failing. When I replace this and Im sure I will have to, I wont replace it with another KitchenAid.

We purchased a KitchenAid refrigerator made by Whirlpool 3 yrs ago when we remodeled our kitchen. Before it was even 2 yrs old we started having problems. In the last year we have had to have it repaired 4 times. Even the tech guy said they are a problem. I just wonder how you can sell a product that you know is a piece of crap. Buyer beware. Dont buy a Whirlpool product. I just wonder how many time do we have to go thru this before they make it right?

The spring on the detergent dispenser door of my KitchenAid dishwasher (Model KUDT03FTSS0) has broken. Replacement entails popping off the dispenser door, placing an inexpensive ($2 to $4) replacement spring on the spindle, and popping the door back into place. KitchenAid refuses to supply the spring -- my only repair choice is to replace the entire dispenser for $90.00.

The burners are closer together, so the pot handles get hot easier. Also the dials get hot. Its a nice oven, I just have to remember that it heats up very quickly and to be careful when Im working around it. I do like having the double ovens and I usually use the smaller one on top. It was a new purchase last year.

What a croc! We bought our house on May 12, 2012. The house was only 1-year-old at the time and had nice, shiny, new KitchenAid appliances in it. Last week I used the self-clean on my wall oven. After 3 hours and cooled, I wiped out the oven of the debris and found that the pretty blue interior has now changed to ugly grey. I didnt use the oven for a few days after cleaning, but when I did use it, it wouldnt heat up. I tried several times on several different days and temps, and followed the manual on troubleshooting to no avail. So I called the builder and the supplier. I was told only 1 year warranty on appliances. I would have to call a repairman. Well thats just great. For the price that these appliances cost, you would think they would have a better guarantee. Still waiting on what its going to cost me. After reading all these other reviews, if I need a new oven you bet your ** it wont be a KitchenAid.

In June of 2012 I renoed my kitchen and bought brand new Architect II Series appliances. I thought that KitchenAid, being a good, reputable name, would equate to a quality product. 11 months later my freezer sprung a leak causing the floor of the freezer to be a solid sheet of ice. Ironically, the customer service rep actually admitted to me that that common problem isnt usually seen until the unit is about 13/14 months old, not 11. RED FLAG!!!! Guy came (under warranty), fixed it, poo poo poo, no re-occurrence. HOWEVER, the OTR microwave vent makes a lot of noise but doesnt suck the air well at all. Technician said that although other units have a stinger suction, since it has something he cant fix it.The oven doesnt signal when the desired temperature is reached and that has NOTHING to do with the options. The dishwasher has had a technician out to my home twice. At $85 for 15 minutes how many more times can I afford to call him? First time was that the water apparently wasnt heating up (even though it was steamy) and the second time the panel was just flashing nonstop. No actual problem there! Goodbye ** + tax! Now, the damn thing will not kick into the heat dry cycle. It washes, rinses and drains perfectly but when it is meant to heat dry it just shots off completely. No flashing code, no green clean light. And to top it all off very nicely, all 4 wheels on the sliding upper rack are broken. The teeth that hold them in place have simply broken off. Because of course, thats normal!!!!!! NOT.I am so frustrated with KA. I will never buy anything more expensive than a blender from them again. In my opinion, I should not have had these many issues with appliances 2 years old. My grandmothers Frigidaire avocado green stove and fridge set from 1959 still work perfectly!!!!!!!! If only products made today were made to last. And by last I mean longer than the 12 month factory warranty. :(

Just purchased this dishwasher (KTA 44 dBA) mainly because it matched the refrigerator KRFF707ESS I wanted and am pleased with. However the top tier drawer of dishwasher is pretty much useless. I thought it was for stacking flatware but the prongs are so short, the flatware falls over. Wish I had bought a Miele which is more expensive but definitely superior. So now Im not using the upper tier for flatware. Alternative is this enormous basket which takes up so much space. No one would ever have need for that much basket space... takes up the whole depth of bottom drawer, which by the way, slide out on their own volition often. Dont stay closed unless you forcefully push it into place. Not thrilled with this dishwasher. It is quiet and it does clean. Thats it. Spend the money and get a Miele.

Top oven quit working. Press Bake, then Start and it just sits there Preheating and doesnt get to temperature. Doesnt heat up at all. Bottom oven works fine. Two days before Thanksgiving and its the worst time to quit working.

We bought all new KitchenAid stainless steel appliances for our kitchen. Stove had a broken door piece - ok fair enough, we are still waiting on the new part. Fridge specs were given without consideration for the hinges so when it arrived it did not fit - poor. New fridge arrived with door overfilled so that foam was puking out from all the edges. KitchenAid makes the fridges with a greyscale side and the stove with a black side so they dont even match. Called Kitchenaid - the service gentleman arrived and agreed door should be replaced but will take minimum 8 weeks as the doors are made in Mexico. 2/10 would not buy from this company again though I thought they were supposed to be about quality. KitchenAid now owned by Whirlpool, includes Maytag, Jenn-Air, Amana and Inglis.

We purchased a stainless steel KitchenAid bottom freezer refrigerator in September 2013. It was fine for a year, but suddenly the PO sign showed up on display board and nothing has been right since then. Upon calling Whirlpool (30 minutes on phone) they suggested we call the repair companies listed on their website. First company we called was Diamond Repair and that guy fiddled around and since he could not figure out the problem, told us that the fault was with the outlet in our brand new built house! Ok, so we called the builder and they looked at it and declared it fine but changed it to a brand new one. Problem continued with the constant beeping and PO symbol on. Then I called Maytag company to look at it and that has been a nightmare. After the first tech left, our water dispenser that was working fine till then, stopped dispensing. They said that maybe it was a coincident that it failed and their tech was not at fault. What!!! They are simply unhelpful. Their techs come out and between the two visits they have changed each and every circuit board, to no avail. Much to our chagrin, whenever I call Whirlpool customer service center, and speak to a manager, they make me repeat the problem, promise me that they will call back and I never hear from them!! One time they supposedly ordered new door for this fridge, but the tech from May-tag came with new circuit boards and did know anything about any door being ordered. I wash my hands off Whirlpool company. The fridge was clearly a lemon. In all the years of owning several refrigerators, this has by far been the worst fridge we have owned but the Whirlpool customer service has been pathetic, to say the least. I will make sure none of my next appliance is even partly owned by Whirlpool!

I, like many of the already listed complaints, purchased a KitchenAid Microwave (Model KHMS155LSS-4) as part of a complete appliance purchase in 2006. I had the same issue last year that others have listed about the unit randomly turning itself on. After contacting Customer Service, they escalated my issue and immediately had it handled by the Safety Department that ordered a new control panel and sent out A & E to repair. The unit seemed to be working fine until this past week when it stopped heating food. Everything seems to run as normal but it no longer heats anything. I contacted Customer Service today and nobody seems to care about the long repair history and lack of quality product they are producing. Im concerned that the current issue is somehow related to the prior issue, but they will not acknowledge that to be the case. It has to be bad on a microwave that runs without anything in it for long periods of time, even though Customer Service says their biggest concern when it runs without anything in it is damage to the inside cook chamber. If I decide to repair this microwave again, it will be the third time this unit has been repaired since I purchased in 2006. I am disappointed with the constant problems I have had with this microwave.

I, too, have a gas range that when I put on clean for the first time, everything went out.

The tab slots on my fan exhaust grill were broken during a KitchenAid Microwave repair performed by A&E Appliance Service. Neither company will replace the inferior plastic grill that A&E broke. They keep blaming each other and my extended warranty doesnt cover what was termed as a cosmetic part. $130 cost plus shipping for me to purchase and replace, or leave the expensive microwave without a grill cover?

Our compressor is broken on our refrigerator. The tech who came to repair it said the problem is that its a faulty compressor. This happens frequently, he said, and the company that made the faulty compressors that used to go into KitchenAid refrigerators went out of business a few years ago. One would think that if KitchenAid was using a part that it knew to be faulty it could at least give a discount on parts and/or labor when the part fails. Considering the cost of refrigerators today, its very disappointing that KitchenAid would allow customers to be charged an arm and a leg to replace a sub-par part.

I spent $2000.00 on a fancy KitchenAid range with the touchpad and had it fail on me! When I called KitchenAid, they wanted $150.00 to check it out and I was told that the life of appliances is only about 8 yrs! Wow! KitchenAid is now crossed off my list of worthy appliance makers along with GE! This is my third appliance to break down within three yrs. The other two were GE products, a monogram dishwasher and refrigerator! I cannot believe how, we as consumers, are being scammed by these big companies who offer no help!

I am writing on behalf of my elderly mother. She purchased a KitchenAid dishwasher from Sears in July 2013 Model KUDL15SXWH5. After two years it leaked water all over the carpet and floor. The problem was the motor and clamp fell right out of the dishwasher. Sears said warranty is over. The repairs will be $300-$500. This is unsatisfactory. She should get a new machine or the repairs no charge from Sears and they should go after KitchenAid. Apparently there are a lot of unhappy customers and no way to contact KitchenAid!

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

My KitchenAid fridge is 9 years old. It has always had too much moisture in it, water pools on the inside. It stopped working entirely one year ago. I called KitchenAid directly for help and the defroster was replaced for $480. Now it stopped working again. I’m not going to sink another $480 into replacing the defroster again. I won’t buy another product from the Whirlpool/Maytag/Amana/KitchenAid brands.

Our $1,700 dishwasher lasted less than 2.5 years! The motor is completely shot! When I contacted KitchenAid they said, you should have purchased an extended warranty. I find it hard to believe that a $1,700 dishwasher requires you to purchase an extended warranty to make it last longer than 2.5 years! Poor quality----poor customer service!!!!!

Our double oven KEBS207DBL8 is approximately 10 years old, and we have had nothing but problems with it. The electronic touch control pad has gone out on it, in its fourth year. The upper cooling fan has been replaced, the front door has been replaced, and currently, it sounds like a diesel truck idling when the unit is turned on. Our Kitchenaid appliance is not the quality product we expected when purchased, and we will certainly avoid all Kitchenaid products from here forward.

I purchased 30 KitchenAid gas convection oven which was delivered on January 3, 2013. On 1/14/13, service was required to replace igniter (oven shut off during baking). On 1/23/13, service was again required to replace burner (oven shut off during baking). On 3/13/2013, service was required to replace control panel (oven wouldnt shut off). On 3/25/13, repair again required (control panel again. Oven wouldnt shut off). On 3/28/13, control board needed to be replaced. On April 4, 2013, I had to order UI and harness connector. On 4/8/13, I replaced ribbon from UI to main control. Unit now is shutting off but is still beeping randomly in convection bake. Orvilles Appliance in Amherst uses DC Appliance to do their repairs. DC Appliance has been wonderful, trying to repair it. I went to Whirlpool product review on 4/8/13. On 4/23/13, DC Appliance arrived again to repair range. They turned off during baking again. Another control board was installed. When service technician was finished, the range started beeping again but it was too late in the day to speak to Whirlpool tech support. DC Appliance called Whirlpool tech support on 4/24/2013 and was told we would be contacted by Whirlpool on Monday, April 29th, to arrange replacing our range. Monday came and went. So Tuesday, April 30th, we called DC Appliance, who called Whirlpool. The story changed. Suddenly, they had no record of the conversation with DC Appliance about replacing the range. Today, May 1st, DC Appliance called us to say they had the names of the two individuals they spoke with regarding the replacement. We were told to wait until Friday to hear from Whirlpool. DC Appliance said they cannot give us the names of the tech whom they spoke to or the person above that tech who made the decision to replace it. We paid $1,447 plus tax for this range. On top of that, we paid an additional $139 for a 5-year extended warranty. We are getting the runaround. We have been patient. Whirlpool and Orvilles had been nothing but nasty. Please help.

This three-year-old dishwasher that is used infrequently, has a broken wash motor. This component, the most important one, is not covered by warranty. The company provided me with service repair providers who wish to charge $400 on a $700 dishwasher.The company does not offer a quality product. A major appliance such as a dishwasher should last longer than 3 years without a significant repair bill.

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

I remodeled my kitchen in June of 2012 and installed all KitchenAid appliances. Two weeks after the warranty was up on my dishwasher, it stopped working. I decided to get a contract, in case something happened again. Well it did. In 2014, the panel needed to be replaced, and today I just had a service person in to fix it again because its not cleaning the dishes. So to date, I have spent another $600 on this dishwasher, in addition to its original cost. The next time it breaks, Im just going to buy a new one -- and it will not be a KitchenAid! One other thing to note. I complained and complained to KitchenAid about the problems, thinking that they would do something to make up for the issues. But all I received was a form letter that basically said, too bad!

Our 18-year old KitchenAid refrigerator had been working just fine until the ice maker failed. We had a new one installed. That one failed (actually never worked at all). Considering the age of the refrigerator, we decided to just replace it. We bought a new $2,500 KitchenAid side-by-side, water and ice in the door, refrigerator. Guess what? The ice maker did not work. I had a replacement put in. Also, it did not work. Four KitchenAid ice makers in around two months, is anyone at KitchenAid addressing this problem? Do you think just maybe there is a problem in manufacturing? If this problem cannot be resolved, the refrigerator goes back and I am buying another brand and will never buy another KitchenAid product again. Sadly, I was told that KitchenAid was top of the line. Heaven help us all if this is what is considered top of the line.

My compressor overheated. Dangerously hot. I do not want the same part. There is no way to know how much damage was done! Not to mention fire hazard. I was told by KitchenAid it is my responsibility to unplug. I guess if you really want a KitchenAid fridge no sleeping or going out of town. I was told this did not meet their standard for safety hazard yet they could not give the standards that do! The ice maker has gone out. The water flow takes 5 minutes to fill the glass. The best was that I did not need to worry about fire, because the refrigerator walls would contain it! Keep in mind the bottom portion is cardboard!!! My last call the guy hung up on me!!! If you are thinking about KitchenAid dont. If you just got one run dont walk it right back in the store!!!

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, sanitized light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke. We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didnt come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine. Now Ill tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians debug sheet that describes how to operate and analyze the results of a built-in self test. Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result. None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out whats wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say lets see what 4-1 and 4-4 are and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine. So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, dont buy another KitchenAid refrigerator. Im not buying another KA dishwasher either!

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

The slowest ice maker Ive ever had. KitchenAid is NOT upper-end products, only their price is upper end. Never again will I go with this brand. We did a new oven, Microwave, and fridge. All three are subpar.

We purchased KitchenAid Model# KMHC319ESS-3 and after 2 years since the purchase it was necessary to replace the magnetron, a major part of a microwave. It cost us more than half the price of the microwave for this replacement. A major part of the workings of the appliance shouldnt break after 2 years. Will not buy a KitchenAid product again.

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

Kitchenaid Gas free standing range. I always thought Kitchenaid was a dependable brand. I believe this range cost us $1700. I liked that it had convection oven and that the grates on top covered the entire top so no matter what size pan or griddle you used it did not wobble. This range turned out to be the worst range I have ever owned! The repair man knew us by name including our dogs! The other terrible thing about it is we had to order this range and had to pay in advance of receiving it. Purchased at Westar in Tucson Arizona. The range did not come in for 5!!! Months.AND to make matters worse our warranty started from the day we ordered it! Kitchenaid policy! I went on facebook and wished I had done that before the purchase because there were literally hundreds and hundreds of complaints. When I suggested we all get together and start a class action law suit Kitchenaid blocked me from posting on their wall. I will NEVER buy a Kitchenaid again. My advice would be stay away from Kitchenaid. They are not what they used to be. You pay alot of money for nothing!I now research completely before I buy any appliances. I take my time, I ask around. Sometimes the less expensive brands are 100% better. It took so long to get this range that after my complaining weekly (because every week they said it would be in that week) they finally gave me a GE use in the meantime since I had NO range. The GE they loaned me was a $700 range but after finally getting the Kitchenaid I realized the GE ran circles around the KA.

The oven shuts off in the middle of cooking, then will turn itself back on, anywhere from 30-60 minutes later. My husband and I moved into our just built, brand new home with brand new appliances, in November 2006. We have a Kitchen Aid Gas Range Architect II series (model KGRS807SBL00). The first Christmas meal, in December 2006 was just shy of a disaster. The fan in the oven kept making a horrible sound, and then the oven shut off in the middle of convection cooking the prime rib roast. Luckily, the neighbors let us use their stove to finish the roast. Our entire family and guests didnt eat, until almost 9PM that night. The oven, of course, turned itself back on within an hour or so. A service call the next day showed nothing was wrong with the oven, and the issue couldnt be replicated. Next year, no noise from the fan, but during the Thanksgiving dinner, the oven shut off again unexpectedly, in the middle of a regular baking cycle, and of course, with no warning, turned itself back on 30 minutes later. This year, same thing happened, and again, a $30-$40 service call to a licensed Kitchen Aid technician shows nothing. The diagnosis cant be made, because the issue cant be replicated. The oven is barely 5 years old, and of course, is outside of the warranties, and frankly doesnt get much use. Its just me and my husband cooking. Were often not even home, and Ive used the self-cleaning cycle twice in the 5 years weve had it. This oven doesnt take a beating in terms of use, and certainly seems to be a faulty product. The only similarity to the occurrences when the oven shuts off appears to be that several burners are going while the oven has been on for a while. Its like the system overloads, which sounds like a computer or electrical sensor issue. Ive spoken with several customer service agents, and and ultimately, my calls to Kitchen Aid are a waste of time. They continue to recommend more service calls, which cost money every time, with no resolution and a stove Im stuck with, which wont work consistently. I will never buy another Kitchen Aid/Whirlpool oven again, and will tell everyone who will listen what a crappy product they produce, and how they wont stand by them.

W10476359A - This is the WORST dishwasher we have EVER owned!! Initially many of the dishes had food residue after the cycle so in addition to the usual rinsing we began wiping many of the dishes. However we continue to have some food residue on dishes and cutlery and need to re-wash them. We have purchased other dishwashers in the past that were less expensive but clearly better quality. This dishwasher was included in our new townhouse and although it looks sleek and is relatively quiet, its true purpose which is to clean dishes is atrociously substandard. I will NEVER buy another KitchenAid dishwasher!!

I bought the Kitchenaid 5 door refrigerator (French Door) in May 2016. The ice maker went out a couple months after I got it and it was replaced and then 2 more times it was replaced in less than 6 months. I decided that maybe the water filter was the problem and didnt replace it. Took it out and didnt have any more problems with the ice maker. Now only 3..5 years later it started having more problems but not with the Ice Maker. It completely stopped cooling and everything in the freezer thawed out and had to be thrown away including things in the refrigerated area. I researched and they no one will provide an extended service on it because they dont cover french door refrigerators. Now I know why they require too much service and dont work well. I called a repairman and will have to wait a few days for them to come out. Lo and behold I was woke up this morning to the sound of ice cubes dropping into the bucket. It has started cooling again. I am still having someone come out but am wary of this refrigerator and dont trust it. I spent over 3 thousand for it 3 years ago and never again will have a french door refrigerator or a Kitchenaid one.

My wife was having issues getting the upper rack on the Kitchenaid Model KDFE304SS0 dishwasher back into place. Problem was traced to the right hand upper rack trucks bearing retainer failing, releasing multiple bits of plastic and several small stainless bearings into the interior of the dishwasher. Closer inspection indicates that the manufacturer chose to use a nylon (PA6?) carrier which is degraded by moisture and heat eventually causing the carrier to break down. Why they chose that material when so much of the other components are POM which would have held up is beyond me. This will be a problem for others for sure if they use the heated dry. An additional worry is that not all bearings could not be recovered so there may be additional issues due to small metal bits traveling through the rest of the system. The unit was purchased from Sears July 17, 2015 so entirely too soon for such a failure. Clearly a poor choice in materials.

Purchased a wall oven model KEBS109BSS October 2013. Oven completely shut down during cooking, couldnt turn it on, nothing. Had service tech out September 2016 and paid to have it fixed (out of warranty). Same issue again March 2017. Tech out again, had to pay again to have it fixed. Last Saturday, same issue. Have contacted KitchenAid, they wont do anything to rectify the situation because its 4 years old, not cover issue under warranty. I pushed the issue, talked to a manager. They were rude and wouldnt budge. Had the nerve to tell me that it is man-made and parts do fail. Are you kidding me?! Over $2,000 piece of junk that Ive already put $400 into. NOTE: BEWARE - KITCHENAID APPARENTLY EXPECTS THEIR MAJOR APPLIANCES TO LAST 3-4 YEARS.

The unit is 2 years old. The Control panel was always hot. The repairman said that was normal. It was so hot that the cupboard Above the unit was being heated. Eventually the control panel blew. The entire unit had to be replaced. Next everything was burning. The repairman came & told us, You didnt calibrate the oven!!! They calibrated it and then told me that the setting will not hold. we will have to continually monitor the temperature in the oven.I baked two pans of oatmeal bars for my grandsons football team. One pan burned, the other did not. When I called about this I was told, You should have used the convection function. In other words it was my fault. I just threw out 4 loaves of German stollen because 4 were burned on the outside and uncooked on the inside. The remaining 2 loaves are fine. This oven will bankrupt us if we keep bringing in repair men. My question is this, Any suggestions for replacing this unit? Incidentally, we live in St. Joseph, MI, right across the river from Whirlpools Corporate Headquarters. NO ONE CARES whether the consumer is satisfied. Im fearful that this company will suffer the same fate as Eastman Kodak, in my hometown.

When cleaning up a small spill in my KitchenAid side by side I removed the glass shelf over the vegetable crisper and placed in my sink. Picking up a paper towel I wet it with tap water and started to wipe off the spill when the glass exploded in little small shards that shot across my kitchen. My dogs were sitting beneath the sink and got glass in their coat, my shirt had glass on it. I was stunned. It took an hour and a half to completely clean up all of the glass. Very very dangerous. I did not use any warm water.

If youre thinking of buying KitchenAid major appliances, read the letter I recently sent to KitchenAid below. I got a legalistic form response offering nothing, not even an apology. They even got my name wrong. Never again.I am writing about a series of problems I have had with several large KitchenAid appliances. I have never written a complaint letter before, but the coincidental problems with your products reminds me of the planned obsolescence complaints from 30 years ago about American made cars. I thought about just posting all of this on the internet, but thought I should give you a chance to respond first. Here is my story. On December 2, 2004, I bought three major KitchenAid appliances as a part of a high-end kitchen renovation. A built in refrigerator was the big ticket item, but I also bought a gas stove/electric range, and a silent dishwasher, all brushed silver. Together, the three items cost me $11,494.35.Everything worked fine until this past spring, but within six months, all three appliances have had major problems. The compressor on the refrigerator failed. You covered the parts, but I paid over $600 in labor. A hinge on the door of the dishwasher rusted out, and I replaced it for over $300. Currently, the washer motor on the dishwasher is screaming every time it runs. Ive been quoted a cost of about $500 to replace it. What about the stove? This past summer the small control board (near the dials) failed, and I had to replace that at a cost of over $400. Last week, the large control board misfired, turning the oven my 16-year old daughter was using to make cupcakes on to clean mode, locking the door, setting the cupcakes on fire, and sending plumes of smoke throughout the house. Luckily, I was home from work with an injury, and thought to flip the circuit breaker. The fire died after about an hour, and the door opened when I put the breaker back on. I just replaced the big control board at a cost of over $500.All told, Ive paid over $2,200 to repair very expensive appliances that are less than 10 years old, and I still have a screaming silent dishwasher. How do you explain this? Planned obsolescence? If so, you certainly have the timing down pat. So why am I writing? I am hoping you will do the right thing by me and in making appliances that last. What is the right thing to do for me? Cut me a check for $2,200? Fix my dishwasher for free? Give me all new appliances and install them? Send me a letter of apology? Im not sure. I will leave that to you. I do hope someone responds. It might be cathartic for me to post a bunch of nasty reviews on the internet, but I hope there is a more constructive alternative.

YKERS306BSS - purchased within the last year. The oven randomly shuts off and will not work, nor will the oven panel. The only way to restart the oven is to pull the unit away from the wall, unplug it then plug it back in. Unfortunately this is not a viable solution for our 91 year old mother. We cannot find anything in the manual to help solve the problem. It would seem from the website that this is somewhat a common problem.

We have now had eleven service calls with the tech here up to three hours a call. The control panel has been replaced three times. The key board once. The sensor once. The temperature still goes from 325 degrees to 386 degrees after preheating two cycles. The bottom door hinges have been replaced twice with no change. Door still does not close properly resulting in bottom element not coming on. Whirlpool says this is all acceptable. For a supposed top of line stove, one should be able to bake without burning or undercooking. The manual says the oven temperatures are accurate. Not so!!

Microwave hood combo, model KHMS1850SSS-0. The plastic filters behind the metal vent screens were ignited by a stove top pan fire. I dropped a lid on the pan immediately. It took me a few seconds to notice the glow under the hood. By then it was too late. The vent fan was on of course, which only increased the intensity of the filter fire. The hood and microwave were totaled by the heat.

I have had this stove for 5 years. It is stainless steel but the top griddle area has all rusted! Also, when I used the self clean program it fried the entire control panel which was expensive to replace even under warranty as they did not cover the service charge and it took 2 months to receive the part. I had a repeat of this problem again, so the panel needed to be replaced. I now have to steam clean my oven which does not work effectively! Also, measuring the oven temperature is NEVER close to the temperature on the display panel. I would never buy another KitchenAid stove again. The fan is very loud as well. I use my microwave as my oven instead of using this stove. Expensive and poor quality!

We purchased this dishwasher in December 2013. We immediately noticed that the dishes on the top rack and in the utensil tray were coming out dirty, in some cases dirtier than when they went in. In particular, the coffee cups had a baked on residue of detritus that meant we needed to wash them by hand after soaking for a while. We contacted the vendor, Corbeil Electric, who referred us to Whirlpool to get the dishwasher repaired. We had a repair done in January 2014, which did not fix the problem although it was better. We had another repair done in about March, and we waited for a new piece for more than a month. The problem recurred in the summer, and we had it repaired again (same piece replaced) in September. 1 week later, the same problem is still happening.If someone had mentioned in the reviews that the dishwasher did not get the dishes clean, we would not have purchased it. The service from Whirlpool is appallingly bad, with wait times up to 30 minutes to get through to the service line and they apologize profusely each time but say they cannot do anything about our dud dishwasher. The dishwasher is very quiet, but the dishes are dirty when they come out.

My Kitchen Aid stove has been a nightmare. Not quite three years old the top has clacked and the glass window in the door has shattered. When I contacted them the first thing they asked if anyone was hurt and was there any damage to my home. When I told them no, that was the end of their concern. The door shattered while my wife was cooking a stake and it made a one big boom! I was told I would have to pay for the repairs. I also purchased a Kitchen Aid microwave and dishwasher at the same time. Now I worry they might fail and cause a fire in my kitchen.

I purchased a stainless steel french door Kitchenaid refrigerator. This has been the worst purchase of my life. This refrigerator is on the blink constantly. It gets caked up with ice behind the meat drawer constantly. It also does not stay cold enough and the food molds before we can eat it. This is the worst piece of crap I have ever purchased and I am constantly paying someone to look at it. As of yet no repairman has been able to tell me why ice gets caked up inside of it.

We bought a KitchenAid KUDS30CXWH1 in 2011 and from day 1 it has been the worst lemon appliance we have ever owned. The thermal fuse (protecting the control panel) has failed 9 times! The control panel went 2 times. The top rack collapsed 3 times. Despite the fact that we scrape every dish, we have to rip the guts out of the dishwasher every 4-5 weeks to get at the filter and clean it. Out of self defense we have had to learn to do our own maintenance, which is difficult for senior citizens. Even at that, to date, we have spent 4 times on parts and maintenance, than the machine originally cost. Ive written to the CEO of Whirlpool several times, even sending letters by return receipt requested.The machine is now 7 years old and has been a nightmare for 7 years. We are finally going to dump it. We are NOT replacing it with KItchenAid, Whirlpool or Kenmore (all made by the same manufacturer.) We are not surprised to see, by reading these reviews, that KitchenAid is still putting out trash. What a pity, our previous KitchenAid dishwasher lasted 20 years and was replaced for cosmetic reasons. Something BAD has happened to this company. Shame on Consumer Reports for continuing to rate them highly, but then Consumer Reports does not have to keep them running.

Purchased a KitchenAid dishwasher July, 2011 from ABT model# KUDS30IXBL (manufactured 2010). Beginning January, 2015 it would occasionally drain and shut down, mid wash cycle. I thought I had done something wrong. But it continued and finally did it every time it was used. The dishwasher is only used twice a week. On 4/18/2015 ABT serviced replacing the Electronic Control Panel (under warranty). Service call labor cost $164.00. On 4/8/16 while the dishwasher was in use, loud sounds like fireworks (identified as electrical arcing) came from the dishwasher and clouds of black smoke came from the top of the door, with strong burning plastic choking fumes. We turned the circuit breaker off, to prevent any further risk of damage to the kitchen or house.Called ABT for service and found out since the Electrical Control Panel had already been replaced once there would be a charge of $186.09 for a replacement of the Panel plus $164.00 for the service call/labor cost, plus charges for any other parts needed. We then called a local service company, that we know and trust. Their service call charge is $60.00 and they took the front door off and there was the burnt control panel and the wire harness. The service tech was astonished at the damage. His quote of $450.00 which included replacement of the wire harness and electronic control panel (which we were told the only electronic control panels available were refurbished).Im writing this so others can be aware of the fire hazard this dishwasher is. Very scary! If you have this model you may be better off getting rid of it. Fortunately, we never run our appliance while we are out of the house or while we are sleeping, but there may oQ2thers that do. I never had an appliance do this before and I have had a 4 houses over 47 years.

I bought the fridge last November (2013) and the freezer has quit working. I am so sick of the quality of American products! I also purchased a KitchenAid dishwasher and the pump went out on it within the first 6 months. I am single and run it MAYBE once a week. When it came time to purchase a gas range I decided to ditch the so called American made KitchenAid brand and go with the Bertazzoni (Italian manufacturer, family business-6 generations strong). NO WAY was I going to purchase yet another KitchenAid that would need repair within the first year. In hindsight I wish I would have purchased a Bosch dishwasher and did more research on refrigerators. I would NOT recommend ANY Kitchen Aid product!!!!!!!!

My parents bought this French door refrigerator Model # KRFC704FPS00 3 months ago (July 2017) from Sears in Cerritos. They paid a lot of money for this fridge. We called Sears first but because there’s no extended warranty, they don’t wanna schedule a service. Assistant Manager tried to help but that went down the drain. At first, it was making little to no ice then ice build up on the bottom drawer then few days after it was making this loud sound and not cooling anymore.I called, emailed, left messages through their website. No response. Posted on their FB wall. Responded so fast. Technicians scheduled, came and told my mom to go to Sears. Called Sears told me to contact Kitchenaid. Get the drift. Scheduled for repairs then days came near the technician reschedules. This is unscrupulous, delaying tactic that this company is doing. My mom’s health is at stake because she is taking insulin. Is there a way to help us just get a new refrigerator and get my parents money back? Please help.

In our fairly advanced years, my wife and I Splurged on a KitchenAid Refrigerator, Dishwasher, Gas stove, Warming drawer and a lot of other matching KitchenAid appliances and tools to complement our new kitchen. While a bit above our financial means, we purchased these based on KitchenAids reportedly High End quality and reputation with the expectation they would very likely outlast us. The stove, while being a self cleaning model, quickly experienced a failed control panel and we were summarily told that we cleaned our oven too often and the ovens heat fried the high tech front panel electronics. It’s fairly common. ARE THEY KIDDING? OVENS ACTUALLY PRODUCE HEAT? Whod O Thought!Then, our Top of the line Dishwasher went to scrap metal Heaven due to its being used too much... Water steam vapor damaged the doors inside control panel. Hmmm... As we have always done, we do our dishes every day as we strangely appreciate cleanliness and a healthy environment in our home which is evidently contrary to KitchenAid’s philosophy of product serviceability and durability standards. I think I get the part where an appliance would necessarily last longer if its not used, thats pretty simple even for me. What I just can’t seem to grasp though is how KitchenAid obtained its reputation for high end quality (as in durability) if their products require virtual non use to maintain any semblance of usability. Are They Kidding? Seriously? And as for the very expensive KitchenAid refrigerator we ordered direct from the factory? It was missing a plastic grill like air disperser part that subsequently caused a complete failure of the entire refrigerator and freezer shortly after the warranty expired. WooHooo... Im so happy, I wish I could say what I really think about KitchenAid and their products but the NSA would lock me up forever. KitchenAid obviously has their piece of the Corporate American Pie. Unfortunately, by most of the comments Ive read, it seems that consumer dissatisfaction will continue to be an ongoing experience for and at the expense of a growing number of very angry KitchenAid customers. Until that is, enough consumers educate themselves en-mass and RE-RATE KitchenAid products to accurately reflect the extremely poor quality and reputation they deserve. Seriously KitchenAid. ARE YOU KIDDING?

Please please please. Do not waste money purchasing any of these products. Not only are the products garbage their customer service is even worse. My $5000 fridge conked out after 6 months. Called customer service and of course had to wait for a few days. And I know it wont be repaired when the tech comes. Never again. Never again.

It takes longer to run a cycle and has lower pressure than my previous Inglis model. Items on the top shelf sometimes are not thoroughly cleaned. Saniclean and pro scrub need to be activated to get a thorough cleaning. Normal wash is not adequate. Deep tub, and it has 3 racks, so lots of room to place items. Wish the third rack had an impeller to clean items in it. Stainless steel front with controls on the top of the door hidden. Very nice packaging. Take extended warranty, run the cleaner through once every couple of months to get rid of the scum build up. Clean the internal filter every couple of months also. The Steam venting port damages your wooden cabinets next to the dishwasher. I had to put a plastic liner on the inside of the cabinet (facing the dishwasher) to stop the moisture from damaging the cabinet.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

The fridge started leaking at the top. I paid $115 from a repairman to be told this is a known defect for this fridge (air leak at the top). So KitchenAid should offer free repair for anyone who this affects. They are now made differently, so why should I be stuck with a lemon? I am so mad right now, repairing it is out of the question as I was quote $650. Also if this is a known defect, why didnt KitchenAid alert us? I could have saved $115 by not having a repairman out to our house. The solution for this is to turn the water off to our fridge and not having a water or ice maker, which is half the reason we bought the fridge. Stay away from this entire brand. We are also dealing with a Kitchenaid microwave that the whole door has fallen apart, literally, cracking and chipping away and I spent $225 for a new door that should arrive any day.

When we were in the market for a dishwasher, we mistakingly took the word of an employee of a big box appliance store on the suggestion of the best mid-range dishwasher. Big Mistake. We literally wash our dishes before putting them in the dishwasher and then we have to scrub some of them after they are washed in the dishwasher. I think we mainly use it for glassware...it is not capable of cleaning anything beyond glasses that have held mainly just water. This is, without a doubt, the worst appliance I have had the misfortune to own. Cannot wait for it to totally die so I can replace it.

Five or six years ago I purchased a high end Kitchenaid Dishwasher. Three times it flooded my house including once that triggered a substantial insurance claim. To make up for this Whirlpool Canada offered me a discount on a new machine. I accepted the offer hoping the first machine was just a lemon. With the new machine I purchased the CertifiedCare extended warranty.This past July my dishwasher stopped working. I called in and it took almost a month for a technician to come to look at it. He said he would order parts. Now it is the end of September, almost three months later, and I still do not have a working machine and no one from CertifiedCare or Whirlpool has even given hint that they care about solving the problem. I am married with six kids and need a working dishwasher in my house. Whirlpool needs to step up and do something about this.

Horrible French door fridge model KBFS20EVMS. We have had many problems since we bought this less than six years ago. The refrigerator portion is set on 44 and still freezes the food. The icemaker stopped working. The fridge leaks. Ive had that cosmetic rust issue on the exterior. The seals are shot and I cleaned mold/mildew from the rubber seals. Avoid KitchenAid products.

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid. I purchased a second KitchenAid microwave oven. Three years later it failed...The heating element died. When I contacted KitchenAid after numerous posts on social media and emails, they agreed to pay for the part but I would have to pay for the service call, which I did. Nine months later and the heating element has died again. I contacted KitchenAid and their response after numerous social media post was to offer me the ability to purchase a new microwave at discounted rate. The offer was only good for 48 hours. I did some research and found out that their discounted rate was the exact same price that the unit is sold at by major retailers. So now the company is being unethical by making me an offer that is supposedly below retail and asking me take a huge leap of faith and purchase a 3rd microwave? I feel like I have been taken advantage as Im sure many other consumers have felt by KitchenAids false advertising about the quality and workmanship of their product. My intelligence has been insulted by their feeble attempt to pass off the current retail prices for their units as special discounted rate that are being offered because of the issues I have had with my previous two microwaves. No one should purchase their products if they are willing to operate in this unethical manner. No one should purchase anything from a company that will not stand behind their products. I guess I will contact the local and national news outlets. Hopefully one of these agency will pick up my story as lesson to other consumers who are in the market for new appliances.

As above, with normal use, first one, then a second and a third wheel has come off the top rack rendering the rack unable to be moved. We took it out and are using only the bottom rack. We are waiting for this to be fixed. It is unacceptable that the plastic pieces that hold the wheels in place have broken already, exactly 13 months after purchase. Our previous dishwasher lasted more than 15 years and the only reason we replaced it was because we updated our kitchen.

Purchased a KitchenAide Gas Range model number KGRA806P SS00 in 2006. Two years later the off pad stopped working, being on a very tight budget we learned to use the timer to turn off the stove thinking that we would be able to afford a new touch panel at a later date. Last year the whole touch pad freaked out when trying to use the self cleaning mode which we had used on several occasions before. The last two years before the oven stopped working all together the convection oven didnt cook evenly. This is the absolutely biggest piece of junk I have ever purchased! About the only thing I think this range is good for is to use it as a boat anchor! KitchenAide/Whirlpool should be ashamed of themselves for continuing to produce such a faulty product. All I can say thank you for is that I didnt replace the panel over and over again like some of these poor folks did.

Moved into a new house in 2017. It is 2020 and the dishwasher is leaking from the motor. Repair person come in and told us he is not able to find the part. Called Kitchen Aid and they basically told me too bad the washer is broken. Man-made things break. Would never buy a Kitchen Aid product again. Lousy workmanship and customer service is of NO help.

We purchased a combination oven & microwave/convection oven in 2008, the microwave recently began to not heat food and drinks. We notified KitchenAid and were referred to a local repair who diagnosed the problem and said it would require a new magnetron and control board, with labor the cost would be $650+, we decided the cost of the repair was much less than a new oven and microwave and committed to the repair. Repair was made, microwave now functions/heats food and drinks at a fraction of the previous level. Had repairman return today to diagnose and repair again. He proceeded to do test as dictated by KitchenAids factory tech on the phone with him, fill vessel with 10oz. of water, check temperature, heat for 30 seconds and check again. The difference was +20 degrees hotter which is the lowest level of their benchmark for acceptable being acceptable.Bottom line is it still doesnt heat as it did before the $650+ repair. I then spoke with rep at Kitchenaid for an hour expressing my displeasure and asking for help, their answer’s sorry but its a 10-11 year old appliance and they dont perform as well when theyre that old is the final word from them. My question to her was why didnt anyone mention that before we committed to the repair, she was silent on that. Sooo, I will not advocate KitchenAid as a quality product again much less purchase another of their appliances. I will advise others to look elsewhere when shopping for appliances! I have also filed a dispute with my credit card company in an effort to recover some of the cost we incurred.

Kitchenaid Model KDFE104DSS0 - I have before me FOUR repair records on a machine less than one year old. I bought it in January, and by June, the motor had burnt out. In October, yet again, another new motor needed. It still didnt work, did not even get the dishes wet. The company repairman from Platinum Factory Service came back again, ten days later, and replaced a board and wire assembly. Still didnt work; same problem as the one he came over twice now to fix, and both times left me with a machine that didnt work. Lowes, where I bought it, sent over their own repairman. It needed a new motor! After six weeks with a machine I couldnt use, it was finally fixed. Its been working okay now for almost two months.

I have purchased two KitchenAid gas ranges (yes, I should have learned my lesson the first time!). Both have been seriously problematic. Within a year of purchase, both locked up when I cleaned them for the first time, and I could not use them without a tech coming to my house to repair. One of those ranges had a faulty fan which did damage to another part due to overheating during the cleaning process, which resulted in damage to other parts! Most recently, the electronic range control on my Architect II went on my three-year-old gas range. So back to the repair techs. I will never purchase another KitchenAid stove. Based upon my experience and that of others, they are simply poorly manufactured and not reputable. Repair costs are ridiculous and I am thinking of replacing mine due to the high repair costs and lack of faith in this happening once again, at a time when I really need to use the stove!

Had trouble installing unit. The dishwasher had a leak that took three servicemen to correct. The leak came from the bottom of the unit. It apparently was a improper install. (Home Depot purchase.) It took 3 weeks to have problem resolved.

About 2 years ago, I purchased KitchenAid double oven. Exactly 1 year ago the right back burner knob would not turn. Then six months later the left back burner knob would not turn. I was really surprised in that I have only used this burner about three or four times since Ive owned the stove!!! Will call Sears to get repairman out. I have never use the cleaning component since so many users have had problems. Will never purchase another stove by KitchenAid. I have never own a stove where the knob would not turn on. Like others if I had came across this site before purchasing stove, I WOULD NOT HAVE PURCHASED.

I purchased KA side-by-side 48 counter-depth fridge, wall oven with microwave, dishwasher and 48 cooktop for new home 8 years ago. These were not middle of the road models. They were the top models available at the time! The microwave hasnt worked in three years; the dishwasher works but the door pops open right in the middle of washing, so have to prop heavy chair in front of it; and the fridge is now developing cracks in the wall between the fridge and freezer at the rate of 2 inches per day! BTW, the compressor gave up after only 3 1/2 years and was replaced by KA because the hot door burned my nieces hand. I have no hope of getting these repaired as KA said sorry; it’s out of warranty. I spent over $12,000 on garbage that should have lasted many years. I have an old fridge in the garage that has never had a problem in over 30 years, along with an old behemoth microwave that still can cook like a breeze after 20 years. I totally cannot afford to have the KA products repaired so I am stuck. Does anyone know if there is a certain kind of epoxy I should get to try and repair the fridge myself? I am disabled now and need all the advice I can get. Take it from me, dont ever buy a KA product.

Bought a kitchen high end gas double over stove and refrigerator. Thought it was best. Boy was I wrong. Was 4 years ago November, first the paint on bottom oven started to crack and peel. Call CS and was offered a 700 to go toward a new one which I paid 2500 for in the first place. Since then the top oven doesnt always work and when opening the top oven door it falls off. We are older so its not been abused. Still looks new but junk. Going to go with LG or Samsung next. I am done with anything KitchenAid. They do NOT stand by their product at all.

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

Its a beautiful piece of junk! I bought Stainless steel model #KGRA806PSS on January 2006. The first service call was on January 2007; second on January 2008; third on April 2008. Of course, my fourth service call is now past the 5 year warranty. The igniter would click forever and then go out. Three times Ive had the electronic replaced. Oven would preheat, come to temperature then would lose heat and never reheat past 275. I didnt dare use the self-cleaning feature after reading the horror stories of glass shattering or doors locking or burning the electric board out. Anyways, we called KitchenAid and after being told that they never have had complaints about this range, we told them that they should try looking at the complaints registered online. Well, since this would be the fourth service call about the same problem, they would send a service technician out and if its the same problem, they would pro rate a new stove. The service technician just called and said that hes on the way out and did you know that there is a $135 service charge? No, I will not pay the service call, after all Kitchenaid called and set up the call and Im not paying another dime on this $1500 money pit!Buyer beware. KitchenAid is no longer a customer friendly company and they do not stand behind their product. If they resolve this, I will report back but as my husband is on the phone and it doesnt sound promising, you probably will not be hearing anything more on this piece of junk!

I remodeled my kitchen, and purchased the Kitchen Aid Duel Fuel Range in March 2014. I used the oven for the first time to bake chicken on June 9, 2014, and the INSIDE GLASS TO OVEN DOOR SHATTERED!!! I called KitchenAid, they will pay to replace oven glass with same type of glass. Does this make sense?! I questioned it, and they said to speak to the repair company.

I purchased all KitchenAid appliances with the thought that they were the best. Since the purchase, the dishwasher has been repaired three times and is currently needing repair again; the refrigerator has been repaired twice - once the compressor had to be replaced; the range has been repaired twice and still takes about an hour to preheat, in addition the surface knobs turn on so easily that just brushing against them turns the burners on accidentally - the dog has turned them on twice - once when no one was home - nearly catching the house on fire; the microwave currently makes a popping noise and has had to be repaired once before. All of these repairs are in addition to minor repairs like refrigerator shelves/doors breaking and handles coming off. I will never again buy a KitchenAid appliance. KitchenAid products are worthless and have a terrible design.

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work. I spoke with Shari from KitchenAid and she was not the least bit supportive or apologetic. She kept saying that it was no longer under warranty and there was nothing she could do. They have very poor customer service given my ongoing appliance issues. She was well aware of my appliance issues but was not at all concerned or helpful in providing assistance. We paid more money for the KitchenAid appliances than what we could have spent on other brands because we thought that we were getting premium appliances (definitely not so). Paying more does not mean that they are better! I will never purchase another KitchenAid product and will share my experience with others. They have horrible customer service and poor overpriced products. Shame on them for taking advantage of consumers and not providing a product that stands the test of time. I have paid for this range twice due to the repair costs over the years and I cannot afford to do so especially in these economic times. KitchenAid needs to address consumer satisfaction and produce a better product that warrants the high price tag.

After using the Kitchenaid Smart Oven Plus powered attachments I found the following flaws: 1)Steamer attachment - Steam will escape and cause the oven to shut down. The only way to reset it is to let the steam completely out and turn off your circuit breaker. Kitchenaid did not design the control panel to be steam proof so you cant use this attachment without issues. They do have the ability to do this but wont respond. 2) Grill - You cannot set the attachment beyond a certain temperature so you cant grill like you can on an outside BBQ. 3) Baking Stone - It is difficult to clean if anything gets stuck on it. Again, your temperature for this attachment is limited so you cant bake a good pizza.4) The temperature is lower than indicated, especially in the lower part of the oven. When the oven reports the temperature to be ready, you need to wait an additional 15 minutes for this to take place. Calibration is a joke.

We purchased a model home that came with all the kitchen appliances. The appliances were purchased in January 2015. We have live in our new house for a little over a year. I am very disappointed in the Kitchen Aid Side by Side, model KSF26G4XYY03. In the past year, we have had two drawers break in the refrigerator. The face of the drawer came off and plastic on the drawer cracked off. Also, a drawer in the freezer busted where the plastic covers the wheel of the drawer. This is NOT quality construction. I was told by Product Registration in Benton Harbor, MI that only the bins are covered through years 2 - 5...really??? When this refrigerator needs to be replaced, it will not be by a Kitchen Aid.

Very quiet and cleans dishes very well and dries them very well. It has stainless steel inside for quieter operation. The utensil rack is handy removable and and extra top rack is great for putting flat objects on. The top rack for cups and glasses is adjustable.

I bought it new at ABT love it! Still working great after 12 yrs. I would totally recommend KitchenAid products. I have a matching ss electric stove and refrigerator. The quality of the ss is very good as well. Looks as good as the day I bought it.

Purchased Model#: KRFC302ESS refrigerator, 8/3, for a whole kitchen remodel. It was delivered Saturday 9/19. By Sunday the freezer quit working, by Monday the whole fridge quit working. For $3000, I expected more out of a KITCHENAID refrigerator. I had to wait 6 weeks for this thing and only to last ONE DAY? Unfortunately I purchased all Kitchenaid appliances, otherwise I would switch to another brand. Lowes has the option to repair, BS, this is going back and I am ordering another.

We purchased a French Door KitchenAid Refrigerator model #KFCS22EVMS8, that is just over two years old. It recently started leaking water from the freezer drawer onto the floor on a regular basis. As we have hardwood floors, this is a concern. We called KitchenAid and they ordered a service call, and since our refrigerator was no longer under warranty, we were responsible for the service fee. However, they covered the parts as a one-time goodwill gesture. Well, I discovered from online research that this model has a defective part that has totally been redesigned. The service agent at KitchenAid knew exactly which part to order without really asking me for many details. Even though this defect is totally theirs, they refuse to cover the labor when the problem is no fault of the consumer or due to age of the appliance. It will happen if your refrigerator has been assembled with this defective part, and unless you purchase the extended warranty, the consumer is responsible for the repair. Bad Business!

Well, we pretty much gave up on the KitchenAid KUDS30CX dishwasher after the second control panel break and then it quit giving enough water to clean the dishes. The repair man came for the water flow. He put a coffee cup in the top rack of the dishwasher and let it run. Because it filled, he said that it was working. However, after he left, we noted the locations of the sprayers before we closed the door. After running for an hour or so, we opened up the door and the sprayers were in the same position. We did it several times with the same results. So, we decided it was a clogged line of a bad pump/motor.I opened up the area around the bottom sprayer to reveal any filters and also anything else. I saw no debris. I did get to see the food grinder. It’s pretty wimpy looking. We gave up when it was ruled as a problem with the pump/motor. Who knows how many times this is going to happen over its life? It’s just not worth it. I went and got another brand. It’s a Whirlpool. They also make KitchenAid, but I could tell it was different underneath and in the panel. Hopefully, this one will be better as they are known for reliability. I did not get the food grinder because I could not help think it was part of the problem. Could the grinder be putting extra load on the motor and allowing it to burn up?

Purchased a Kitchenaid range in May, a couple of weeks later it started to chipping where you put in the racks. Ive complained about it and they its cosmetic! My last range was a kitchenaid and had it 18 years and not one issue. It shouldnt matter if its cosmetic or not, its new! No one seems to care about the customer anymore and because most appliances are made by only a couple of manufacturers we dont have a choice. Has anyone else experienced this issue?

We just completed installing a new kitchen, with all new appliances, cabinets, wiring, etc. as of December 2011. On February 4, 2012 while cooking a single potato, we looked at the KitchenAid microwave (Model KHMS2040WBL-1 Serial #TR 1 25 10840) only to discover that it was filled with flames. We pushed the stop button and the flames went out. The instructions screen continued to flash sensing, sensing until I unplugged the device from the outlet. Upon cleaning the microwave oven, we found that the potato was reduced to a small pile of glowing black carbon, the glass turntable was blackened and cracked, the plastic spindle upon which the turntable sits was about 50% burned away, and the paint under where the potato had been sitting was burned down to the raw metal.Reading the instruction booklet, I found that the device is supposed to sense when the food being cooked is giving off steam, and then shut itself off when no further steam is sensed. Obviously, this function failed.I called the KitchenAid customer service line (1800-422-1230) only to be transferred to the Safety Department at Whirlpool, the corporate owners of KitchenAid. After explaining my experience, the representative Timika ** offered to send a repair service to my house. A repair person from A&E came, agreed that there had been a fire and told us not to use the appliance again, because of consumer neglect. What the neglect is a mystery to me. In summary, Whirlpool has refused to cover the damage to the appliance even though it was manufactured in June 2011 and was still under the original warranty. I have filed a complaint with the Federal Consumer Protection Agency and the New York State Attorney Generals Office of Consumer Fraud.I am completely dissatisfied and angry with the Whirlpool response. They seem to want to avoid responsibility for (and resulting recall) a failure of the electronics board in this appliance. I have found the website ** which describes a class action suit over fires in KitchenAid dishwashers, also apparently due to failures in the electronics panel of those appliances.

KitchenAid Diswasher Model #KUDS35FX5S5- We purchased our dishwasher in 2013 and at the time purchased an extended warranty. Since the purchase we have replaced the top rack rollers 3 times. The on/off controls on the top of door shorted out -- had to have service on that. On top of all this I have to pre-wash my dishes in order for them to get clean. I want my Maytag back!

Beware of this company. Unfortunately Kitchen Aid /Whirlpool contracted with company. Cheap unprofessional, poor service and absolutely no customer service. Had tech guy from Field appliance. His name was Steven. Came over my house. Already complaining that he was an hour late because of his GPS. He proceeded to look at my refrigerator and say he wasn’t sure if it was a thermostat. He went outside and called whirlpool. Spoke to the tech named Bruce. Came back inside very frustrated and angry that he had to take my refrigerator completely apart. Therefore the evaporating system was behind my freezer panel. Took apart my entire freezer. He then complained that he told whirlpool this was not going to work. It was a waste of his time. Stephen then proceeded to re-put my door completely together while I was on the phone with Kitchen Aid to put a formal complaint because now he wants to change my motherboard of my refrigerator. When I came out of my bedroom he already packed and was ready to leave. I checked my freezer door and my door does not align correctly. Call him back into my house to fix it. He looked at it. Said he’s not fixing it. Find another tech. Gotten his vehicle and left. This is poor customer service. He then proceeded to write a fabricated report that I was aggressive and use foul language. Thank God I did record this gentleman. This gentleman is nothing but an habitual liar. Then I had tech-support Steve from field appliance supposedly a manager. Don’t know what they think a manager should be but the customer is always right, I felt this guy was not listening to a word I said. Apparently they must get a lot of customer complaints. I proceeded to tell this gentleman the story of what happened and told him that his tech was completely a liar. He continue to protect his employee and told me to call Kitchen Aid. Like I said no customer service. Very unprofessional. Poor service and fixing. I don’t think their techs know what they’re doing. They’re just second-guessing everything. And just want whirlpool to keep paying them to come out to keep fixing parts and pieces. Now I have an ice chest that doesn’t slide open and close and my door is completely off alignment. Just beware of this company and stay away. It’s a shame to Kitchen Aid now subcontract to this company that’s two hours away from our destination. Very cheap labor, cheap customer service and low quality work. Beware!

We purchased all new KitchenAid appliances after we moved 4 years ago. We have had nothing but problems with our microwave, from the control panel (two times), to the thing turning itself on and heating up. The last time I talked to a service manager, she refused to pay for the labor, so I called her back three times and told her to mail us the part since it was free and she never called us back.Finally they sent the part. They always say the part is covered under warranty but we have to pay for the $150 labor charge. One time they paid for the guy to come and tell us what was wrong but wouldnt pay for him to come back and put the warranty item in!? Our oven latch constantly gets stuck and I have to keep hitting self clean on and off until the stupid thing can unlock itself. Now the latch keeps the door from closing all the way and then the oven will not heat up properly.The one customer service girl asked me if we unplugged the oven and I said no then she proceeded to tell me I had to pay $150 for the service guy to come and look at it. When I asked her why she wanted to know if I had unplugged the oven, she told me, “Well, that resets the computer”. Why wouldnt you tell me to try that first?! Because that worked! Their customer service department is useless!

Stay away from the Steam Oven. We purchased this double wall oven which is a high-end Steam Oven on October 9, 2014. I cleaned it for the first time last week. The door does not seal between the panes. They are now streaked. There are big stains in the floor of each oven from the steam cooking. This is not able to be cleaned. I called Kitchen Aid, 800-422-1230. I was told the staining is normal. It is considered cosmetic and not covered under warranty. The doors are also cosmetic, even though I would need a repair man to disassemble the doors in order to clean them. I would not purchase this high-end item again, EVER. Although it cooks wonderfully, I want it to look clean. I am going to pull out the oven and purchase a different unit because having a double wall oven that cannot be cleaned is out of the picture in my house, as I am sure it is in yours.

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

Very disappointed with Kitchen Aid refrigerator quality. This is 2nd one. First one was replaced by Kitchen Aid after many attempts at repair. The ice maker spewed out water into refrigerator trays, water dispenser not working properly, pathetic (not wholly formed) looking ice cubes, ice buildup around ice cube dispenser chute and under ice maker. This one has similar ice maker problems as first except water dispenser works and water doesnt spew from ice maker to same degree as first refrigerator. Now after 2 years the LED lights on the top and in the freezer compartment have gone out except for one dot in the middle of each light set. After replacing the freezer light without fixing the problem, authorized repairman thinks a new computer board at over $1,000 MAY fix the problem. Refrigerator costing over 3 grand needs 1 grand repair after less than 3 years of residential use. Spend your money elsewhere.

We purchased a brand new home in November of 2012 and ever since day one of operating our KitchenAid oven Model # KEBS109BSS00, we have had this awful metal on metal rattling noise. After contacting KitchenAid warranty repair department, they have sent Three different companies out over 18 visits to repair the issue. We have been informed that there are only two moving parts to the oven and both parts have been replaced TWICE. Also, we have had new extra insulation kits and exterior panels replaced, tightened, loosened, and so on and so on... to no avail. The oven still makes the awful noise through all three operating cycles. Kitchen Aid has been horrible with helping us repair this oven. They claim that some of the visits will not count because the tech that came out for the repair did not log a claim attached with the serial number of the unit. So we basically wasted half a day and and still have a broken oven. I will NEVER buy a kitchen aid oven again, cheap product and terrible customer service. Even the technicians they send out are saying that there is nothing more that can be done and they need to replace the unit but to be prepared that Kitchen Aid will fight us on that but 18 visits at $144 a pop they have already spent more than the oven is worth.

On November 17, 2011, I used my self-clean function of my KitchenAid gas range (model # KGRS807SSS01) according to instructions in manual. The oven is only three years old. After one hour, the oven turned off. The door was locked and it was not due to a circuit breaker. I have had to have two service calls, purchase an electric roaster to cook the Thanksgiving turkey in and received no help from the KitchenAid call center because the authorized repair person stated that I needed part #9762774 for the touch control system. But was told that the part would not be covered under the five-year warranty because it is not the touch control system. Utterly frustrated after spending three hours on the phone, two service calls and over $400 to repair something that should work. Both repair persons stated that they advise never to use the self cleaning function of the KitchenAid range for just this reason.

We purchased a top-of-the-line over-the-range micro-convection oven by KitchenAid in September 2012. Within 30 minutes of installation the unit quit working. For 2 months we had 4 visits from a repair company while it hung without a door in our new kitchen. Finally it worked. Within the next 2 months the exhaust fan went out. They came, ordered a new one and when they pulled the original the tines on the wheels were shredded??? That was 2 more visits. Then just at the end of September this year the other motor did the same thing. That was 2 more visits.Now this week the control panel on the replaced door just started going crazy at random. So this will be another at least 2 visits. This will be 10 days of interruption of my work schedule for repairs to a microwave. Each visit requires you to allow a 4 hour window for the visit. My microwave has not been in full working order at least 4 months out of 14 months. Whirlpool the parent company will not replace it. They would rather I switch companies to LG or GE for my next appliance purchases. We have purchased just about every appliance from Whirlpool and KitchenAid for 35 years and 6 houses because they are a local company. BUT unknowingly this micro was built in China. Our loyalty to them is done because they have NO loyalty to us as a consumer. Very surprised at the lack of caring.