We purchased an entire KitchenAid kitchen in late February. The refrigerator has been a nightmare. We are on our 7th service call waiting on our 8th for them to finish the repair. The compressor had to be replaced. Now the interface on the ice dispenser. Whirlpool customer service, very nice and friendly on the phone but does nothing to help. I will never buy another Whirlpool product again!

Purchased a KitchenAid Dishwasher 4 years ago and have had trouble with it beginning 2 months after purchase. It flooded my kitchen due to a faulty water valve. With it under warranty the repairman states, I have seen this on all of these and they know it is happening and continue to put the faulty valves on these dishwashers. Then within a year the bottom rack wheels came off and did this on 2 occasions. Then all the front panel light went out about 6 months later. 6 months ago the top rack fell off (wheels & welds broke and were rusty) onto the bottom rack full of dishes with several glasses. Last night I started up the machine with no water intake and nothing occurred except the smell of wires burning. I will be purchasing a new dishwasher and it will not be a KitchenAid nor Whirlpool! Totally giving KitchenAid and Whirlpool a 0 rating.

We just renovated our entire home, and I wanted a good, solid, basic dishwasher for the basement kitchen, thinking this a better option for my teens. This is not our main kitchen and it doesnt get the normal amount of use like our main, upstairs kitchen, and I didnt want anything too complicated. The KitchenAid dishwasher was installed and leaked from day two. It leaked out the sides and all over the floor, and ruined the brand new cabinetry that it was installed next to. In the two years that weve had it, it has been serviced 7 times, and tomorrow will be the eighth. It was barely nine months old and a pump had to be replaced.Early on, I begged the KitchenAid company for a new unit. I even offered to spend a little more and get a totally different unit, knowing Id have to have another cabinet panel made to match our cabinets. Anything to get this lemon out of my kitchen! Nothing doing. Im basically stuck with it, and now whenever I call (again) for service, they want to charge me the service call because its out of warranty, even though they have the service history. I ask for a supervisor and they finally agree to foot the service call, but for how much longer, its anyones guess. Thank goodness I chose two Bosch dishwashers for upstairs. They are quiet and work wonderfully, and they get a lot of use!

We bought a KA fridge KSF26C7XYY04 with an extended warranty service plan. Thank goodness! We have had 3 service calls in a 6 month period. The fridge is only 2 years old. The evaporator and ice dispenser motor had to be replaced. I just called again because once again the freezer is not working. I have thrown out food 3 times now. I have a 5-hour service repair window every time the company that services the warranty comes out. Last time the part took so long to come in that I waited for almost 4 weeks to get my fridge fixed. This purchase has been a total nightmare! If we did not have the warranty, KA would not even talk to me. There is zero customer service. I was actually told today that with the internet I should have done my homework by their own customer service! That says it all. Sad state of affairs. I will never buy a KA appliance ever again. Once the warranty runs out and I cant get them to continue to fix this fridge, I will take the loss and buy a new non-KA fridge. This company completely sucks. All 3 drawers on the fridge side are broken. Same issue where the face of the drawer has come off. I had one drawer replaced which broke again. KA wont stand behind their poorly made product. They want me to buy them for $125/drawer. I refuse to spend any more money on this piece of poorly made appliance. I duct tape them! SO sad.

I too experienced the dishwasher top rack roller failure. The top rack rollers are secured by (2) cheap very thin plastic spreader clips. These clips are approximately 3/16 wide by 1/16 thick. If just one of these cheap clips breaks - the roller wheel will separate causing the rack to collapse along with progressive failure of the adjoining roller wheel clips. This deliberate design and manufacturing defect by KitchenAid is an obvious attempt at planned obsolesce. This once celebrated company is no longer interested in producing durable quality products. Avoid the purchase of all KitchenAid dishwashers!

We bought a KitchenAid dishwasher from Western Appliance in 2010. Paid $754.00 for it. Three years later, it died. I didnt pay up for extended warranty and was later told that just a service call would start at $120.00 for a technician to show up at my door step. Wow. This dishwasher started having problems with the lower rack rollers. They fell off and got melted in the drying element, $80.00 to replace. Then later, the upper rack had a problem with the attachments for it.A few months later, it popped the 20-amp breaker at fuse panel. I reset the panel and it worked for another week. The last straw was it just died. All it would do would have a blinking clean light on the interface panel. We used this appliance once a day for a family of 4. One would think that it would last longer than 3 years. To sum it up, looks nice but what a **. DO NOT BUY A KITCHENAID PRODUCT. YOU WILL REGRET IT IN THE LONG RUN. After reading the reviews about the factory and their customer service, I will never purchase another one as long as I an alive. Appliances like these should last longer.

KitchenAid over the range convection oven Model KHMC1857BSS1 - I purchased this unit from Home Depot after my Whirlpool unit gave out after 6 years (we cook seldom - so its not from heavy use), I have had this unit for 18 months and when the door was opened the latch would not signal the unit door was open (nor closed) and the unit would not cook. After calling the repair person he said it was a standard problem with these units and they generally broke in the first year. The price for repair was over half the cost of a new unit with the replacement door switches only warrantied for 90 days. My solution is; I will purchase a new unit, however - KitchenAid, Whirlpool and Kenmore products will never make my list again. The comparison units shown on this page will be a good place to start.

We have had this microwave for 20 years, and we have never had a problem of any kind. The keys are flat on the front and are a little difficult to keep clean, but otherwise we have had no problems with function at all.

I am sick to my stomach... Just redid my entire kitchen in KitchenAid products thinking they were a good investment. The built-in wall oven is the WORST. I have used it once, for one batch of cookies - 350 degrees, bake time - 10 minutes. The first sign of trouble was how loud the oven was when cooking, seriously annoying. I figured I could get used to that, thinking it was just new technology at work. Was I ever wrong. The fan (and it is loud) has continued for an hour... As I write this, it is still as loud as can be. And we are talking only 10 minutes of cook time at 350 degrees! I am so bummed I cant stand it. I have never written a review for anything in my life, but because I know that I am going to have absolutely no recourse on this (I can hear it now... But there isnt anything wrong with the oven), Id like to prevent someone else from making the same mistake.

Horrible Stove - I am on my second cooktop and the stove is not quite 5 years old, already had to replace the touch pad also. Two years ago the smallest chip at the edge of the cooktop cause a huge crack line to encircle the back burner and it fell in, WELL it happened again. A small chip on the edge of the top again cause this huge crack line that encircled the back burner and it fell in. Crummy stove, DONT BUY Kitchenaid - run and buy anything else. KitchenAid was once respected name now it deserves total disrespect. Expensive but no quality here and the heat from the stove turns the oven handle yellow and streaks appear inside the glass window which cannot be cleaned. All in all a horrible product. Now I have to pay for another cooktop on a stove that was VERY EXPENSIVE TO BEGIN WITH.

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

KitchenAid is a very stylish product without the designer price tag. I looks great whilst doing a fabulous job. The cooking temp is even throughout the oven so even when you are cooking that thanksgiving dinner everything turns out great.

KitchenAid is saying that they will not pay for fixing my gas range repair that I purchased a year and half ago. This is the second time that we used the self clean, and it just stopped working. They sent a repair guy out. The first thing he said was, oh, this happens with the self clean mode. Ill show you another way to do self cleaning without it breaking down.Now they are saying they wont pay for the repair because I had the racks from the stove top in the oven so that I could get them cleaned. It does not say in the owner manual to not clean them in self cleaning. And I dont understand why that would affect it??? Please help! I just purchased the extended warranty for another 5 years, and cant afford to pay $850 out of pocket! KitchenAid are really thieves!!! Model number KGSS907SSS03.

We purchased our new KitchenAid oven in July 2010. We finally moved into our new home in May 2011. It is now early 2014 and the ovens blue enamel lining is peeling and chipping and the racks have rusted. I contacted Lowes where we purchased the appliance and the extended warranty. A repair man was sent. Upon looking at the oven, he called KitchenAid and told them that the oven was not only chipped in many areas, but that those areas were beginning to rust. KitchenAid would do nothing, stating it was a cosmetic problem. Same with the warranty company. After further research, I have discovered I am not the only one with this complaint. Do not buy their products, they do not stand behind them and will not return phone calls. KitchenAid is a rip off and my $2,700.00 KitchenAid mistake makes me sick.

Worst fridge ever. All the shelves are broken on the plastic edges. Basically, the plastic parts crumble after a few months. We have replaced them and they broke again. The ice maker has never dispensed ice properly. My sister has the exact same experience with her KitchenAid fridge. We both paid a lot of money for these fridges. Run away from KitchenAid fridges!

We purchased all KitchenAid appliances when we built our house in May 2010, after being told that they were top-of-the-line. Regarding our refrigerator (model KBFS25EVMS2) with French doors and freezer on the bottom thats been in the house for about 8 months, we noticed that the right side of its doors was not sealing properly. When I contacted the store about this, I was told that this is a typical problem with the French-door models. Should this not be disclosed upfront?! When I contacted KA about this, I was told that my refrigerator was out of warranty (date of purchase, not date installed) and they refused to help in any way.My problem with all this is my old refrigerator (Maytag) had it for 23 years, and I never replaced a door gasket or worked on it in any way. I dont know a door gasket should go bad in less than a year. Now being two years, it is crumbling and falling apart when you open the door. If you buy from KA or an approved service company, the seal is $199. I purchased one on the internet for $99 and replaced it myself. Buyer, beware! KA does not care about the customer, just the dollar! I will never purchase another KA brand or Whirlpool brand ever again, and I will make sure all my friends know about it too.

Ice maker, refrigerator freezes food - I called to have both problems fixed, they told me they cant believe fixed, the fridge is too old. My Side by Side was bought as a package deal with a stove, which I just got rid of, and a dishwasher, that is also defective. We will never buy this brand ever again. Was bought in 2000.

I bought an Architect II Series Electric Range with convection oven in early Sept. 2014. Ive had KitchenAid dishwashers in the past so I was really excited to see this stove. I figured the dishwashers were always a winner so the stove would be too! I came home, did some research on the Internet and was please with what I read. Guess I should have done more extensive research because here I am waiting for an authorized repairman to come take a look at a totally non-functioning convection oven. Like others have commented, all I get now is Feature Not Available and error codes that dont display long enough to record them on paper. Thanksgiving 2014 was the first time I really put the stove to work--using both the cooktop and oven simultaneously. A few days before the holiday, I was baking pies (one at a time)--had the oven on 400 degrees and mid-way through it just shut off, but the panel would not allow me to use either the start or stop button. That was the first time I threw the breaker--waited the 60 sec. before turning it back on, and that worked. But...in my mind, I figured the problem would occur again. Sure enough, the following Saturday with 12 people waiting for dinner, the oven shut off and never would restart even after throwing the breaker. Cooktop works, but now I see, after reading all of the reviews, that this is a known problem that KitchenAid refuses to acknowledge or take care of. Now Im gathering evidence and will pursue the matter further with both KitchenAid and the store where purchased. At least I can encourage the store not to sell this product.

Bought all new matching stainless steel KitchenAid appliances (dishwasher, stove, refrigerator, microwave/convection oven) about one year ago and have been very disappointed with the lack of quality and performance in the stove and refrigerator from the start. Thought KitchenAid was a top brand but obviously not any longer. The pieces look sharp in the showroom but buyer beware! The stove - glass top scratches easily, requires extensive cleaning/buffing after every use, the self cleaning oven feature really does not work at all, takes forever to preheat the oven. The refrigerator - cheaply made vegetable bins that fall apart (front panel comes off), water filter needs to be replaced almost monthly. The dishwasher is the only appliance I have no major complaints for. Very quiet and does a good job on plates, glasses, and silverware (wash pots by hand). I regret not updating the GE Profile appliances I replaced with this purchase.

KitchenAid Fridge...proud made in America. 3 Failures on ice and water with flooding all over the house in the first 10 months and food thrown out. A whole day of labour to clean up. Thanks to these corrupt manufacturers. What do you test? Sell lemons to your customers. What trust can anyone have with your proud lemons. MADE IN AMERICA...maybe made in China might be a better return for my investment. Another Failure with $1000 dollars of food to be thrown out... This is what I get for $4000 fridge.You are nothing a bunch of monkeys who build these products and cheat your customers on the quality of the product. Come to my house and I will show you KITCHEN AID MANUFACTURERS...damn cowards! All of them should be thrown in prison for selling lemons. Tell these cowards who run KITCHEN AID...it is nothing but a KITCHEN SINK full of wasted money. It is time the government crackdown on crooks like these and they look to be protected. What a bunch of thieves. How many times should a product fail. They should be held accountable and pay for any failure that takes place by their incompetency. I DO NOT Recommend this product at all...

During the cleaning, my oven glass exploded! Also, we have just spent $200 to have the microwave door repaired and this is the second time in five years! This time, it almost fell off. My sister has a KitchenAid and her microwave door did the same thing. Our repairman said he sees this all the time with KitchenAid. The oven glass flew everywhere in the oven. This is unacceptable. I so wish I had gone with another oven. This is ridiculous.

KitchenAid did not accept responsibility for object left in drain line at the factory. Ref. Model # KRFF507ESS01, Serial # K62811944. Constant freezing and leaking into bottom freezer. Finally KitchenAid repairman found orange object lodged in the drain line. Cost $190.95 and a year and a half of awful freezing problems. Do not buy KitchenAid Refrigerators.

After a year and half, I had to have the repairman come out to fix the oven. $230 later, it worked. But now the oven is less than 5 years old and the oven will not work. And the over-the-range microwave will not work either. I will never buy another KitchenAid appliance again. I have had other microwaves and ovens from different brands that lasted three times as long and were much cheaper! Stay away from KitchenAid products unless you like throwing away money!

I remodeled my kitchen in 2013. I thought KitchenAid was a higher end brand so I purchased all my appliances in the stainless steel finish. Within a year the dishwasher door was starting to delaminate and showing dulling spots. In addition the stove top was also starting to show signs of dulling spots and continued to grow in size. I would NOT recommend any KitchenAid appliances. The customer service with KitchenAid is not helpful at all and basically blamed me, the consumer for the problem. After spending over $5000.00 on KitchenAid appliances I expected better quality and customer service.

Very poor cleaning performance. To get clean dishes, you become the person in that commercial who must wash the dishes thoroughly before putting them in the dishwasher. As my daughter says, this isnt a dishwasher, its a sanitizer. What doesnt come clean? A coffee cup that sat overnight (coffee stains remain), a dish that was rinsed and 90% scrubbed that was put into the dishwasher immediately (before the food dries), knives with even a tad of peanut butter that was not 100% scrubbed off. Salesman told me it was their best seller and could clean the spots off a cat. They tell me that for my dishwasher to perform this badly, it must be a lemon.After nearly an hour on the phone with KitchenAid , I learned that if they send a technician out to check it, Ill owe $120 for the service call if the only problem is that the dishes arent clean. Yup, unless a service code/error comes up, Ill owe for them checking to see why it cleans so poorly. Cleaning dishes does not constitute a functional failure therefore dirty dishes are not covered by the warranty. Another call with a supervisor and theyre finally sending someone out and promised not to charge me as long as the technician can see how the dishes dont come clean (not a problem...since that happens every time).UPDATE: A trusted service technician came out today and ran it through its paces. No error codes. Nothing wrong though he agreed that the dishes that were not cleaned were something that hes experienced too. He said that the machine is as good as it can be and noted that the poor cleaning is probably from the new engineering that uses much less water. He suggested using TOUGH and HI TEMP every time and that it might cut the dirty dishes down to 10% or so. Not exactly a rave review and since its not defective Im stuck with a dishwasher that only sanitizes. The tech told me that any decent dishwasher does NOT require you to wash the dishes first; He said that a good rinse that removes the food particles is enough. He agreed that a dishwasher should actually do much better than the selection of still-dirty dishes on my countertop after the testing. But per KitchenAid, theres nothing wrong with my machine.If youre okay with COMPLETELY washing the dishes before putting them into the dishwasher OR rewashing about 1/4 of the load after doing a thorough rinsing before this machine, then buy it. Its very quiet and pretty. But if you expect a dishwasher to wash dishes well, dont say I didnt warn you. When you pull your dishes out after doing a load in this machine, you will remember this cautionary tale. Ill admit that I usually dismiss one or two bad reviews -- that person must be super picky or to the unit was a rare lemon. Im here to tell you that IF you get a machine like mine, and you go to KitchenAid for support, youll be logging on to write a review that continues my warning to others.

I paid for high-end KitchenAid appliances because of the reputation of quality and service, and Ive experienced nothing but the opposite; in 2 years, my refrigerator needed a cooling element replaced, my oven glass exploded across my kitchen (thank goodness my children were not standing there!), a heating element in my convection microwave needed to be replaced, and most recently a door switch in the microwave needed replacing because it was causing it to not operate. This last repair, I was out of the 2-year warranty by one month, and they are refusing to cover the $142 cost of the repair. They dont stand by their products. In 2 years, for the thousands of dollars we paid, nothing should go wrong with any appliances, let alone these many occurrences. And to not cover a repair being 1 month past warranty, especially with all of the other problems Ive had, even just to save face, is ridiculous for such a large company.

KitchenAid refrigerator model #KSCS25INSS01 failed, quit and died - This refrigerator quit working after only 5.6 years. It was the main control board. The fact that I lost some food wasnt the real issue for me. It was the response I received: We are very sorry, the control board is no longer available. The vendor that manufactures the part is no longer available, with no new supplier to manufacture the part at this time. Since we are also consumers, we understand your frustration. My only option is to send the part out and have it repaired.No response to my question about warranty and no to a new refrigerator. My issue is if KitchenAid cannot get parts, then they shouldnt be in the appliance business. So much for the warranty, its not worth the paper its written on. I only wish I would have read all of these other complaints prior to buying their products. Did this happen after Whirlpool bought them out or has it always been this bad? I have never had a problem with refrigerator, even the old secondhand ones always work. Any suggestions how to proceed? It looks to me like my experience doesnt even rate as a horror story compared to what I have read on this site.

I have a KitchenAid dishwasher (Model #: KUDP01FLSS6) that has had a repairman work on 15 times. As many have encountered with this particular model, the green blinking light always means that there is no fix. KitchenAid knew exactly what was going on after a flood of complaints began to occur shortly after putting this product on the market. To date, I have had 12 motherboards installed at $100.00 a piece and every other electrical part that is on the unit. Again, I do have a warranty but KitchenAid knew that they have a problem with a large dishwasher group and refuse to address it. The bottom line is this: do not buy KitchenAid products! They do not stand by their products at all.

Our microwave has failed more times than I can count: two circuit boards, the handle, the plastic grill, etc. The first failure was its turning itself on randomly. This unit is a fire hazard and the quality is absolutely the worst I have seen. I am a product design engineer and the plastic materials chosen are the cheapest and the design of the mechanical support features are like a rookie engineer did the work and knew nothing about plastics. The cosmetic cover and the air grill are now held on with black electrical tape. All of our KitchenAid appliances have had numerous failures. As near as I can tell, their product line is a total joke. Dont buy any of it ever.

We bought a top of the line KitchenAid dishwasher 1.5 years ago. We only use it on the weekends for 2 people. The motor recently froze which prompted a service call. Five weeks and they still have not fixed the problem. Parts of backorder, incompetent repair people, and a general lack of caring by KitchenAid. We have also had our high end refrigerator break down without being able to be repaired and another dishwasher with two motor repairs. Cheap products and poor quality all around. Would not recommend KitchenAid ever!!!

Ive had this refrigerator about 20 years and it works fine except recently. The ice maker has been problematic. It makes ice but we have to take it out manually as the little black door does not work properly anymore and ice cannot be dispensed automatically.

We purchased the Range along with a Fridge, over range Microwave, Dishwasher and even a toaster at the same time as we were redoing our kitchen. Right off the bat the fridge, Model KBLS22KVSS1 leaked water. This was traced to a cracked evaporation pan. The repairman said we should just use a glue gun on it. We refused his suggestion since the fridge was only a week old. A new pan was ordered and installed three weeks later. Took the repairman two hours and a lot of grief to replace the pan. No wonder he hoped we would just glue it.With the range, Model YKERS807SS01 we had it go completely dead 1 hour into the first time we tried the self clean feature. Reading about other peoples failures with KitchenAids eager to help service department we will not even bother to try to get any support for an obvious known issue. Having a look at the internet we were provided with numerous incidents describing the same problem. Apparently there is a one time thermal switch attached to the rear wall of the oven that fails to open when the temperature gets too hot and kills the power to the rest of the Range including the door lock. I sourced out the part (75 dollars) at a local Appliance Parts store and installed it. Needless to say with the new part installed, an hour into the self clean cycle it blew again. I am not about to buy a third one. I guess we will never be able to use the self clean feature on this oven.The Dishwasher, Model KUDS40CVSSO had the pump motor go after a year. Cost us 400 dollars for a new one. Service man said that the design was poor and we could expect the pump to fail again. He also noted that our Range had a Keypad/Display that would probably fail as he had replaced several in the last while. More good news.To add insult to injury, the toaster, Model KMT211OB0 gave it up shortly after the dishwasher did. The rack would no longer stay down when the side handle was depressed. We just threw it out and bought a different brand instead and it works just fine. Yeah, Im upset. So is my wife as KitchenAid was her preference for our new kitchen and she wanted our appliances to match. I guess they do to some extent, they are all pieces of crap, aside from the microwave Model YKHMS1850SS-2 that still seems to be fine. Buyer beware, do your research before spending your money. Im doing plenty of that now looking for new appliances and KitchenAid would never even have been a contender had we known what we do now.

We just completed installing a new kitchen, with all new appliances, cabinets, wiring, etc. as of December 2011. On February 4, 2012 while cooking a single potato, we looked at the KitchenAid microwave (Model KHMS2040WBL-1 Serial #TR 1 25 10840) only to discover that it was filled with flames. We pushed the stop button and the flames went out. The instructions screen continued to flash sensing, sensing until I unplugged the device from the outlet. Upon cleaning the microwave oven, we found that the potato was reduced to a small pile of glowing black carbon, the glass turntable was blackened and cracked, the plastic spindle upon which the turntable sits was about 50% burned away, and the paint under where the potato had been sitting was burned down to the raw metal.Reading the instruction booklet, I found that the device is supposed to sense when the food being cooked is giving off steam, and then shut itself off when no further steam is sensed. Obviously, this function failed.I called the KitchenAid customer service line (1800-422-1230) only to be transferred to the Safety Department at Whirlpool, the corporate owners of KitchenAid. After explaining my experience, the representative Timika ** offered to send a repair service to my house. A repair person from A&E came, agreed that there had been a fire and told us not to use the appliance again, because of consumer neglect. What the neglect is a mystery to me. In summary, Whirlpool has refused to cover the damage to the appliance even though it was manufactured in June 2011 and was still under the original warranty. I have filed a complaint with the Federal Consumer Protection Agency and the New York State Attorney Generals Office of Consumer Fraud.I am completely dissatisfied and angry with the Whirlpool response. They seem to want to avoid responsibility for (and resulting recall) a failure of the electronics board in this appliance. I have found the website ** which describes a class action suit over fires in KitchenAid dishwashers, also apparently due to failures in the electronics panel of those appliances.

In 2012 I purchased my new home and upgraded to ALL KitchenAid appliances. It was costly and I wish I would have done better research on appliance manufacturers. Just before the warranty was up on the first year, my refrigerator was leaking water. KitchenAid came out and fixed the water dispenser tubing. The repairman suggested that I buy another warranty and to keep buying them. He added that KitchenAid appliances are constantly breaking and the refrigerator was the worst appliance for reliability. I purchased a new 1 year warranty and that was up 1 month ago. I did not renew the warranty this year due to recent unemployment. Now the thermostat is out and it is going to cost me $300.00. I am going to purchase the warranty on all of the other appliances and ride this out. BBB and Consumer Reports recommend Thermador. I will be certain to never buy KitchenAid again and will go with what is recommended by the experts. Thanks KitchenAid!

My husband and I purchased a beautiful 7-feet high, 42-inch wide stainless steel side-by-side KitchenAid built-in refrigerator. The first breakdown was within 12 months of purchase. In the last four weeks, it had broken 4 times. The refrigerator does not keep food cool and the freezer does not work. I have replaced my food all four times. The warranty will not cover the food. I will never purchase another Whirlpool product! Its better to buy a cheap refrigerator at Home Depot and replace it every other year than to spend $6,000 on this piece of **.

The one-year-old KitchenAid French-door refrigerator’s bottom freezer drawer is forming ice on the bottom. It cannot be fixed. It’s so disappointing. The brand no longer cares about quality. No wonder American manufacturing is slipping. But on second thought, it’s probably made in China. Now, I read that there are others with the same problem. What to do?

We purchased our top of the line Kitchenaid Gas Range/Oven in 2019. When we use the locking mechanism to lock the electronic panel on the top, it seems to work properly on the oven but it does not lock the range. As a result there have now been many times we brush by the knob for the gas range and it will begin leaking the gas without the ignite. This has happened numerous times even when my cat walks by, or we brush by the stove, unloading groceries. The knob turns slightly and the gas begins to leak. At one time we had the whole room fill up with gas bc we did not know it was on (we believe our cat must have brushed by) and the 12X24 room was filled with gas. I am working with the warranty team but this is a big safety concern for my family of 4 plus 2 pets.

This part of a two-piece built-in unit with an oven below. (I am concerned that when it needs to be replaced, if I will be able to find something the same size.) The microwave is fine, no problems. The only issue is it is so deep, great for larger items, it is difficult to clean. Being that I am tall with long arms, I can manage but, a smaller individual would have difficulty.

We purchased our KitchenAid dishwasher model # KUDS301XSS in February 2012. We previously owned a KitchenAid for 18 years and NEVER ever had a service call on it! Now this new one is less than 2 years old and the rollers on the top rack have broken (they are plastic). Then when I set the buttons to run the washer, it would act like it was going to start, then cancel and drain! Found out today from the repairman that this is a common problem. The pump is out! Says this happens frequently usually within the first 5 years! Thankfully I did purchase the extended warranty but on a dishwasher that cost nearly $1,000 one should not have to! I will NEVER purchase a KitchenAid again! Also, bought KitchenAid Refrigerator a year ago. And have already had to replace the ice maker and had a service call about a leak in one of the hoses! So disappointing!

We bought our KitchenAid stove in November of 2005 (model # KGRA806PSS00. We have had to fix it twice. Now, I have been told the electronic panel board has went out again for the second time. The repair cost for the parts to fix it this time is $524.00. I called KitchenAid to complain and they basically said, Sorry, would you like us to set up a service call for you?” I was on the phone for almost an hour with a supervisor. It will do no good! I will not be fixing this stove again. It originally cost $2199.00 in 2005 and I will be not put in another computer board again. I have all KitchenAid appliances in my kitchen and I can tell you this: I will never bring another KitchenAid product into this house again. KitchenAid does not stand behind their name. What a shame for KitchenAid. I think I will look into maybe GE now. Remember, Whirlpool owns Kitchen Aid--so stay away from Whirlpool as well.

KITCHEN AID IS JUST A NAME BUT THE PRODUCTS ARE GARBAGE, GARBAGE, GARBAGE. My wife bought stainless steel appliances from KitchenAid and they are all lemons. KitchenAid stove panel was changed 4 times under warranty and 2 times after that out of pocket. (KitchenAid is total Garbage.) KitchenAid oven STOP working after the FIRST self cleaning; cost me $89.00 to diagnose and 200 to repair....... Again, what garbage these people sell. KitchenAid fridge ice maker STOP working, need to fix. KitchenAid microwave handle fall off after 3 years of use. The thing that bothers me the most is that you get absolutely NO support from KitchenAid if you call them. What a ruthless company taking advantage of so many consumers.

Bought a Double Over, Dishwasher, and 42 Built In Refrigerator, all KitchenAid to match replacing 10+ year old GE Monogram appliances. Thought I did the research required to make the best educated purchase on the market, decided on these as our local dealer had the best deal on all three. After a week, the refrigerator began to frost over in the upper area of the freezer section, all other areas seemed to work as described with no issues. We contacted KitchenAid Warranty for help. They sent out a warranty repair service company and after three attempts with help from their KitchenAid Tech Support Center, they could not repair the problem!Our problems continues and during the final repair call the technician, stated that the Tech support people dont have a clue and that theyve never seen this problem before. We were told by KitchenAid Warranty Call Center that the warranty does not include replacement but is only good for repair service. We want the unit replaced, we didnt buy cheap. We bought what we thought was the best on the marker at the time based on what research we were able to do. The refrigerator cost $9K, overall we spent $12K for all three appliances and now realize this was a huge mistake. The local dealer, Pacific Sales has told us we would be getting a replacement unit soon, nothing yet but we have faith as they seemed to know how to handle bad products sold. We also asked to talk to a KitchenAid representative wanting to express our concerns to a human being. We were told by the Warranty KitchenAid call center that no one was available, that they were the only people we could talk to! This is the most frustrating event weve purchased as 10+ years ago we bought similar appliances from GE for a house we built in CO. We had no issues with what we purchased than compared to this experience. We now have a nightmare going on! If we did this current purchase all over again, we would have never bought KitchenAid, probably stick with GE or Sub Zero or for the money LG or Samsung! Why buy KitchenAid, they have no warranty with their built in products.

I bought a kitchenaid 3 years ago because I thought it was an elite appliance brand. Little did I know this would be the biggest nightmare. I have in the last 3 years have had the refrigerator replaced 2 times. The last was replaced in April and then has once again gone out on me. A refrigerator full of brand new COSTCO groceries completely spoiled. Over $300 of groceries and I was offered $75. To top off the inconvenience of having spoiled food with 3 children they can not fix it for another 5 days. So we are over a week now without a refrigerator and a trash full of groceries. Beyond frustrating!!! Only wishing we could just have our money returned to us or yet replace it with another refrigerator that is not the same or like the same model we have been given.

Today, I was baking chicken, first at a slightly higher temperature than at 350 F. When I took the chicken out, we noticed a small piece of glass the size of a dime on the inside and a crack running from top to bottom. I have read the numerous other posts regarding exploding glass and I seem to have gotten off lucky. However,now I am terrified to use the oven, especially at higher temperatures. I have a kitchen full of KitchenAid appliances. My experience with KitchenAid service has been nothing short of a nightmare. Four years ago, the ice maker in the fridge malfunctioned in the middle of the night and continued to dispense water all night long until it had flooded my kitchen, dining room and basement below, ruining a portion of our hardwood flooring. KitchenAid took no responsibility even though the fridge was only about four years old. We also had continuous problems with our dishwasher not staying closed during the wash cycle. After numerous service calls, we finally discovered there was a recall to replace the latch.The big question now is what is KitchenAid waiting for? The potential danger of the exploding glass is extreme. There seems to be a high frequency of this occurring. Perhaps we can vocalize this on Facebook. There has to be power in numbers. KitchenAid can be certain that I will never buy another major appliance from them again.

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesnt get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked. The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think its baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and replaced! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

Expensive KitchenAid dishwasher (model # KUDPO1FLBL5) is building up of hazardous black mold on interior monthly. KitchenAid would only refer me to A&E appliances for repair at my expense as dishwasher was past one-year warranty. After taking a day off work technician never showed. After speaking with two KitchenAid supervisors in Cleveland, Tn., Wanda and Benjamin, who were unapologetic and wasting over three hours on hold with both companies, I received no satisfaction other than the option of taking yet another day off work and rescheduling with A&E. If you are thinking about buying any KitchenAid appliances, you should think twice. And incidentally, according to Forbes, CEO Jeff Fettig made $45 million in the last 5 years.

Called about cracks on inside of door. Two horizontal cracks the largest about 10 long. They told me needed to have a service rep come out. Cost 99.99. I find out this is a common problem with KitchenAid refrigerators and is not covered by any warranty even an extended warranty would have expired in my case (6yrs). The repair is tape and screws or door replacement. This is obviously poor manufacturing that KitchenAid refuses to acknowledge. Shame on them.

KitchenAid French Door Refrigerator model KFIS29PBMS01 - I had a new kitchen installed in my home September 2013. The contractor bought the appliances from his distributor but I picked out the brand and all of the models. Within one week of the installation of the refrigerator, end of September 2013 there was water and frost coming down from the inside of my refrigerator. A tech was sent and ordered upgrades for the ice maker. It took three months to get the parts. The problem get a little better but very little ice and very, very small. In March of 2014 some food started to thaw in freezer and we had to remove the food. The ice maker then stopped working. My refrigerator is now 18 months old and I no longer have warranty. I e-mailed KitchenAid. They have a record of the problem we had and the long wait. They did not answer the e-mail. I called the distributor where the appliances had come from and they told me I should have bought an extended warranty. I asked why would pay more money when they could not get it right when under warranty. I bought a new ice maker but still having problems. KitchenAid does not care about their customers. I had bought another entire kitchen from them 15 years and they were good. Their products are now nothing but junk and I bought their top of the line. I hope they go out of business.

Where do I start? I am NOT happy with KitchenAid at all. First, my brand new ovens blew a thermostat when self-cleaning for the first time. Then my dishwashers spring in the door broke. Guess I didnt learn my lesson, so I bought a KitchenAid fridge. First fridge quit after 6 days and ruined everything inside. They sent a new fridge finally and the icemaker never has worked and still doesnt. Finally, my microwave which has lasted the best out of ALL my KitchenAid appliances has now broken a spring that controls the door. I DO NOT RECOMMEND KITCHENAID products to anyone. If you dont live in the city... forget customer service, there is NONE!!!

Just contacted Kitchenaid regarding my microwave (KHMS155LSS3) turning on by itself. They will cover parts & labor to fix it. Be paitent as I was on the phone for 2 hours but received a satisfactory resolve so far. Hopefully this will correct the problem.

We have a kitchen aid refrigerator, and from the first year on have been having issues with the ice maker. It has been one thing after another, and each plumber/appliance repair person that has tackled the issues have said its the worst design they have encountered in appliances. It came to a head last week when water came pouring into the reservoir, and running all over the kitchen tile. Thankfully we were home, and able to turn off the water source, otherwise it would have been a disaster! We are done with it, would give zero stars if that was an option.

Purchased a KitchenAid refrigerator Model #KBFS22EWMS7 in November, 2012 along with a 4 yr extended warranty with a price of $1800. The first week in October 2013, there was a big pool of water on the floor near the refrigerator. Pulled out the fridge thinking a hose had been punctured or a connection was loose. But no, that was not the case. All connections on the back of the fridge were dry. Husband checked more thoroughly and could not find where the leak was coming from. Called the customer service number on the refrigerator user instructions and they set up an appointment with a service person. The service person came out on Friday, Oct. 18, 2013, checked all connections and pulled off panels and checked the back and could not find where the water was leaking. He confirmed there is a leak by seeing all the water on the floor, which looks like had been leaking for a while after seeing the edge of the wall with water damage and mold. But he could not find it and could not tell where it was coming from. So he gave my husband a homework assignment to somehow keep a watch underneath the fridge to determine exactly where the leak is coming from. How about that for customer service!!!! Now after seeing all the similar complaints and issues with KitchenAid, I am so afraid that we are in store for a nightmare of our own!!!! Our current plan is to put some type of rubber mat on the floor underneath the fridge and somehow jack up the fridge a little to be able to see underneath to watch for the leak. This is very frustrating and wish now that I had gone with Maytag!!!!

The dishwasher has been repaired two times and is leaking again. I hate this dishwasher and almost from day one. I only had it a short time and it started to leak all over my wood floors. We had it fixed and again. We had to pay to repair the leak a second time and again water on my wood floors. Today, I came upstairs to find water all over the floors again! Plus, it hasnt really cleaned the dishes well in a long time. I am going out today and shop for a new dishwasher and will not even consider KitchenAid. And I had a KitchenAid stove for a very short time and had to go out and buy a GE because at Thanksgiving, the oven stopped working. Right now, I have a KA refrigerator and cannot wait to get rid of it. I will never buy anything KitchenAid. Ill try Bosch or stick with GE!

The KitchenAid Microwave I have is an over the stove. It is stainless steel in color. Its great 95% of the time at heating food. Tried to cook corn on the cob and it overheated and shut off. It took over 30 minutes before it would work again. For now Im going to stick to warming foods and making popcorn.

French Door Refrigerator - KRFC300ESS. I should have read reviews about KitchenAid appliances before I purchased one. Please read this review and be careful when selecting your appliances and also check the warranty and service for these appliances. I purchased the refrigerator in October, 2016. In August, 2017, the freezer stopped working so all the food I had there I had to take out and consume or keep it in an ice box with ice. The refrigerator part also did not work - the temperature was +12C. I called Whirlpool (they are responsible for KitchenAid) and I was told that they will send out a technician. The technician came on August 23 but said he needs to order the part.The part came and the technician changed it on August 30. The freezer worked but the refrigerator didnt. I called back customers centre at Whirlpool and they sent out the technician again on September 1. The problem still was not fixed and the repair guy came back on September 13 and said he has to order another part. The part which was ordered was a wrong part so it had to be re-ordered and the 2nd order came on September 27th. After that call the refrigerator worked but then it started to freeze stuff. Once again the technician came on October 16 and said he has to order another part, on October 24 he installed it.Yesterday I discovered that my fresh basil, lettuce were frozen. Again. I called the Whirlpool and they will be sending out the technician again (I think this guy can moved in with my family- he has been here so many times). Luckily I purchased extended warranty. Be prepared when you call the service centre to be put on hold - today I was on the phone with them for over 1 hour. I BOUGHT A LEMON!!! IF I KNEW THAT I WOULD HAVE SUCH A PROBLEM WITH KITCHENAID I WOULD HAVE NEVER PURCHASED IT. How many times will it take to fix this lemon! Obviously there is something wrong with this unit.

We remodeled our kitchen 9 years ago. We put in all KitchenAid appliances. Dishwasher, microwave, gas range and fridge. I have never been more disappointed with a company in my life. This week after numerous service calls we replaced the dishwasher with a Maytag. Your dishwasher did not clean dishes from day one. We suffered for 9 years. The paint and I stress PAINT on the stainless steel microwave wore off the handle after a year. The range has needed the control panel replaced 4 times. The off button fails every 2 years. The ice maker has been replaced 4 times. The last time the tech told us we had the freezer set too cold. Can you imagine? A freezer, too cold? There were many other service issues that I will not mention because I consider them normal wear and tear. These totaled about $1000 over 9 years, which I think is acceptable. The cost for the unacceptable repairs is in excess of $3500.

I purchased a KitchenAid French door unit with the freezer in the bottom. Shortly after the installation, the seal on the left door failed. Then, the freezer did not work. Then the hose to the ice maker let go and caused major water damage to the room below the refrigerator. Now the unit wont cool. I am done with all KitchenAid and Whirlpool products. Leaders of these companies should be ashamed of themselves. Ripping off American consumers is criminal.

My husband and I recently built a home and purchased the entire KitchenAid Pro suite for our kitchen which included a double oven, microwave, dishwasher, induction stove top and a built in refrigerator. The product was beautiful but after 4 short months of owning the products our induction stove top chipped, the sensor on the double oven failed and now our fridge is no longer cooling. We have taken countless days off of work to have a contractor come out to fix the appliances but we have come to the final straw with the fridge. Two weeks, two contractors and two refrigerator parts later we still do not have a fridge.My husband has called KitchenAid numerous times and the customer service is absolutely terrible. You call and wait on hold for a good 20-30 minutes then once you receive a customer support specialist, they tell you to call a nearby contractor and make an appointment. Better yet, the contractor comes out and has to order the part which takes a week and you have to take another day off of work because they dont work weekends.With all of the troubles we have faced with KitchenAid/Whirlpool appliances, I would not recommend their products let alone the company. We spent a lot of money on their products and yet we sit here for over two weeks waiting for a part to figure out if that will even fix the built in fridge. Whirlpool is a multi million dollar company and we have to wait to receive a new fridge until the contractor can determine it cannot be fixed, just a great use of our money and time.

Called Kitchen Aid to advise that my stainless steel Kitchen Aid refrigerator began developing rust marks 2 years after purchase despite using stainless steel cleaning product recommended. Advised that cosmetics such as rust or discoloration after 30 days from date of purchase are not something they will address. Advised that they do not sell warranty for rust or discoloration. My Kitchen Aid stainless steel range which was purchased at the same time also has a spot where it is discolored. I expect this is only the beginning. The stainless steel used is manufacturing Kitchen Aid is obviously VERY poor quality.When I asked both the customer rep and the manager if Kitchen Aid considered it okay that their products should begin rusting after 2 years, they stated that they were only saying that after 30 days cosmetic issues like rust and other discoloration is not something they can help with. Nor is it something that they will warrant. If you are looking for your appliances to look good in your kitchen for more than a couple of years, I do not recommend Kitchen Aid.

We’ve had our Kitchenaid dishwasher for 5 years. We’ve had to replace many parts (all 4 wheel assemblies on the bottom rack, another part of the top rack (upper dishwasher height adjustment). The parts are plastic, and are poor quality. Look for a better model or brand that uses metal parts. The dishwasher cost around $900, and we’ve spent $250 on replacement parts.

Our KitchenAid model KUDD01DSSS stainless steel dishwasher is a double drawer unit with plastic interior. It is very nice for my wife and I and small loads but probably not as useful for a family. It is a bit noisy and seems to run quite a long time. This is a 2006 model, so perhaps a newer model would be more efficient and address the noise issue. Overall, I have been satisfied with this dishwasher.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

I wrote a letter to the Jeffrey Fettig, Chairman and Chief Executive Officer of Whirlpool and Marc Bitzer, President of Whirlpool North America regarding a part they no longer made for my 5 yr. old KitchenAid refrigerator. Because of problems I was having with the refrigerator lights and the ice maker not working a repairman told me I needed to replace the electronic control board but that KitchenAid no longer made the part. I called KitchenAid customer service and was told I had to send the control board to Illinois for repair which meant my refrigerator would not be operating for a week or more.After spending hours online I found that Sears Parts Direct had a replacement control Board for my KitchenAid model which I ordered. By some miracle I was able to get the lights working by making an adjustment on the door hinges and the ice maker suddenly started to work. I returned the control board I received from Sears. What is interesting to me is the fact that I never received any response to my letter to Whirlpool senior management. In the letter I asked them 3 questions:When and why did they make the decision to stop producing an integral component for a KitchenAid product causing major inconvenience and problems for consumers? Why does KitchenAid Parts online show this component as available when it is no longer made? Why would a Whirlpool control board be defective in a 5 year old product? (As stated above my control board was not the problem after all.) I also told them I had noted the number of KitchenAid product complaints on Consumeraffairs.com. The fact that I never received any kind of follow up shows Whirlpools total lack of integrity and concern for their customers. The JOKE is Whirlpools Vision and Mission statements..... Pride, passion and performance.... Creating Loyal Customers for Life. We are a company of people captivated with creating loyal customers. Unfortunately the joke is on their customers.

The issue I am currently having is trying to get a new control panel for our built in refrigerator. The day after Christmas the refrigerator went out. The following Monday I called a local appliance repair business so we could get the refrigerator fixed. They showed up the following day and informed us it was the main control panel that was out and this part was not available. They suggested we either were going to have to have the control panel rebuilt or if that did not work the only solution was to buy another refrigerator. I found that hard to believe so I called KitchenAid and eventually got to the Built-In Department. I was told the part was getting ready to be available and would be ready for distribution on 1-7-16. Was also told until now this part had not been available due to the manufacturer being destroyed in a storm and it had taken them several years to redesign a part that actually worked. I also found that hard to believe. However, I now thought all issues were taken care of and excepted the wait. Well, yesterday I decided to call checking on things only to find the part did not go out as stated and there was still (0) showing in their availability. The parts distribution company that our repair shop orders their product from had not even placed an order because there was still 0 showing available. After several phone calls and talking to several different people my frustrations only grew. It appears that even though the folks in the built in department could see the inventory was available nobody was able to order the part because the part is still not showing up as available in their system. Finally, the part was made available for me to order, shipping at my expense, to be shipped to my repair Co. I also then found out that I would then be responsible for shipping the core back and that I would have NO warranty on a $350.00 part. If the part was ordered through my repair Co I have a warranty and no shipping expense. They were not even willing to ship next day or 2nd day mail. For a part this expensive and with as many issues it appears there have been with it, I decided I needed the warranty so Im back at the mercy of KitchenAid and the wholesale part supplier to get the part to my repair Co. I found the policies at KitchenAid and the procedure they go through to be very non-flexible and not consumer friendly. In addition, we put all KitchenAid products with the exception of our gas stove in our house. We have already replaced the built in Ice maker and the microwave. This will be the last KitchenAid/whirlpool appliance we ever purchase.

On February 5, 2014, had all of my appliances delivered, and the Refrigerator French door 29 cu ft, never was good from day one. On the day of when it was delivered, the delivery guy, called someone to tell them about the light being white and not blue light on the outside water dispenser. They told me that I should call service about that. Then few days later was getting moisture build up in the whole left side of the refrigerator, where had to wipe it with a towel many times. My old appliances were trouble free, only wanted stainless steel, and matching to my new kitchen appliances I bought from KitchenAid refrigerator, and Whirlpool dishwasher, microwave and stove which are all from the same manufacturer. Blue light is all other appliances, had the service man and told me that tell cant do anything about this. Besides the other problem whereas moisture in whole left side of the French door, ice gets watery where it throw out the ice cubes all stick together, water and ice dispenser on the door does not work too... This is brand new refrigerator and not what I ordered? Told the salesman at HHGREGG that wanted to match all of my appliances..

Latest KitchenAid KDTM354 dishwasher (June 2015 delivery) repeatedly (though not every time) leaks through the bottom of the door after about an hour into the wash cycle. Warranty service technicians so far made every excuse imaginable for us using wrong soap, wrong quantity of soap, machine can make occasional splash?! but practically fixed noting and problem remains. We tried their remedies but to no avail. KitchenAid indicated they only replace the dishwasher in proven non-repairable cases but refuse to specify how many tries to fix the problem are needed to qualify for that. In the end, it may prove cheaper to buy another dishwasher than to skip work another 4-5 times that will likely take KitchenAid to fix or replace this unit. If you live in the Philadelphia, PA area, consider a non-Whirlpool brand just to get more useful warranty support, if for no other reason.

I bought this free standing gas stove in 2010. It has been nothing but problems from the black enamel on top bubbling up to handles melting from the broiler and heating from hot to hotter - no in between. One word, JUNK. This is what should be on this stove. Made by Whirlpool Accubake junk!

Purchased a KitchenAid dishwasher July, 2011 from ABT model# KUDS30IXBL (manufactured 2010). Beginning January, 2015 it would occasionally drain and shut down, mid wash cycle. I thought I had done something wrong. But it continued and finally did it every time it was used. The dishwasher is only used twice a week. On 4/18/2015 ABT serviced replacing the Electronic Control Panel (under warranty). Service call labor cost $164.00. On 4/8/16 while the dishwasher was in use, loud sounds like fireworks (identified as electrical arcing) came from the dishwasher and clouds of black smoke came from the top of the door, with strong burning plastic choking fumes. We turned the circuit breaker off, to prevent any further risk of damage to the kitchen or house.Called ABT for service and found out since the Electrical Control Panel had already been replaced once there would be a charge of $186.09 for a replacement of the Panel plus $164.00 for the service call/labor cost, plus charges for any other parts needed. We then called a local service company, that we know and trust. Their service call charge is $60.00 and they took the front door off and there was the burnt control panel and the wire harness. The service tech was astonished at the damage. His quote of $450.00 which included replacement of the wire harness and electronic control panel (which we were told the only electronic control panels available were refurbished).Im writing this so others can be aware of the fire hazard this dishwasher is. Very scary! If you have this model you may be better off getting rid of it. Fortunately, we never run our appliance while we are out of the house or while we are sleeping, but there may oQ2thers that do. I never had an appliance do this before and I have had a 4 houses over 47 years.

Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

Regarding Model: KUDC10FXSS7. Despite our pre-rinsing all dishes well, using the Heavy Duty cycle, and never having any trouble with the other 3 brands of dishwashers we have had, the KitchenAid dishwasher just does not clean the dishes. The unit is less than two years old and has never worked well. Additionally, the cycle time for the dishwasher is at least twice as long as the other brands we have used in the past. My wife and I are very disappointed that we have wasted our money on a product that does not work.

I am a very dissatisfied customer! I bought a KitchenAid Side-by-Side with Ice Dispenser Refrigerator (Model #KSRV22FVSS04) on 10/22/11 and have had to have 3 service calls within the warranty period (now about to end 1 year later) on the same problem with the ice dispenser. The dispenser chute mechanism is not strong enough to always close and will remain open and not properly dispense ice. When that happens, this allows warm air to get up into the auger mechanism and freeze it up completely, and water flows all over the floor. With the first service call, it was identified that we had been delivered an older model that had a design flaw in the chute mechanism that the company knew about, but didnt fix, and was also missing a part that had to be ordered and replaced in March 2012. We have maintained as per the manual, so any references to any manual maintenance are not applicable to this problem. However, on October 4, 2012, the same problem happened again, and I came home from work to find a leaking mess all over my kitchen floor again! I called their Customer Care for service, but they were unable to get someone right there for 2 days, and I had to take care of the mess to prevent damage to my kitchen walls and floor again! When the service person did come out today, they did not diagnose the problem correctly, and I still have this problem! To make matters worse, I immediately called KitchenAids Customer Care phone (now I understand why they are experiencing high call volumes) and again waited for 15 minutes, only to have to talk with a very rude Selicia who was unwilling to assist me in resolving my ongoing problem. When I asked to talk to her supervisor, Joetta came on the line and continued with the same rude, snobbish, refuse-to-assist-you attitude, almost calling me a liar; and when I requested for the service repair to come back out and fix the problem, she refused. She also refused to forward me to anyone else to enable me to resolve my customer complaint. For over 20 years, I had GE appliances, including a refrigerator with an ice dispenser, and never had any problems. This KitchenAid Refrigerator is my first and will be my last (and I will never buy another appliance that has the name, KitchenAid) because they sell inferior products that dont work as they are advertised, then they refuse to stand behind their products, and they do nothing to ensure good customer service and satisfaction. I will also be telling everyone I know about my horrible KitchenAid Experience and hopefully prevent others from falling victim to KitchenAids poor quality and service.

I have never been more unhappy with products I have bought, we upgraded all our kitchen appliances about 8 years ago and decided to go with KitchenAid products (Refrigerator, Stove top range). We have had numerous issues with both products starting within 2 years of purchase. The stove valves were the first to go, and then failed again several times in the past 6 years. The refrigerator ice maker solenoid was the second item to fail. Recently the refrigerator seal system went, just a few months after the warranty expired. Today the stove ignition switch failed and the stove wont stop clicking. The seal system repair on the refrigerator was estimated at $1700. A new GE sells for 1000. Speaking of GE, I kept my GE refrigerator in the garage and now 23 years later it still works.

I tried to find the diagrams for KitchenAid Model KDTE204DSS1 to no avail, as they keep providing a different but supposedly similar model. The washer has a pump that whines and screams and now it will not pump. I did the usual, and cleaned the filters etc. Finally with a turkey baster, I emptied all of the water from washer. I then carefully removed the three prong brown wire from the pump. I twisted the pump and it came out in my hands. Once the pump is totally dissimilar to all pump on the dishwashers that Kitchen Aid lists. This does not make very happy. As I write this, should I find/buy a pump in the morning and put it in place and the machine again fails, I look at the circuit board and head to Sears to buy a Kenmore. Kitchen Aid needs to be in the garburator.

My KRFC704FPS Counter-Depth refrigerator has had issues since day one. I should have returned in within the 15 day window to Best Buy. It is super noisy and can be heard as far away as the 2nd floor of my home. The freezer temp wont go any higher than -7 degrees on a thermometer and that is with a setting of 5 degrees. I have a super accurate electronic thermometer in the freezer and it can get as low as -20 degrees. If I set it lower than 5 it can get colder. The refrigerator section has to stay at 39 degrees of food starts freezing. KA has been out 3 times for the issue and they wont help. The techs even brought their own thermometers and it states the same. Their only fix is to turn off the ice maker. I paid $4k for a refrigerator and they wont stand behind it. Also, the seal is tearing and water pools up and freezes in the bottom of the freezer. I have had it for 11 months. Every time the tech comes out he says there are issues, but KA wont do anything but say it is normal. I have all KA appliances too.

We purchased this refrigerator, along with an entire line of KitchenAid appliances (dishwasher, stove, microwave, even a toaster oven). It has been a disaster since day one. The doors have never aligned correctly (as seen reviewed before) and the ice maker stopped working early on and water ran and ruined my wood floor (as reviewed before). But, the main problem is with the coils in the refrigerator that consistently ice up, allowing no air flow, therefore no cooling (which has been reviewed before). Obviously, this leads to spoiling food, which we have replaced numerous times due to the problem. Now, we keep a thermometer in it at all times, so once we see it start getting warmer, we have to take apart the refrigerator to defrost the ice that has covered the coils. We have had this problem serviced four or five times. Each time replacing various parts... the last time pretty much replacing EVERYTHING INTERNALLY.The service techs admit this is a problem, due to the dual compressor KitchenAid tried to do with this model. Even store salespeople admit it didnt work and has been changed. Well, enough is enough. I want a new refrigerator, not a replacement, not any more service calls. But, I have been told that I need to wait until it fails again, then call customer service again to report the problem. Someone will have to come out again and assess the problem... Should I just leave the rancid food in there for them to take back to KitchenAid with them once they come? Come on KitchenAid... read the file. Its all there in black and white... every single service call. Time to fess up and fix the problem, with a NEW refrigerator.

It is amazing to me that KitchenAid is continuing to stick their head in the sand when it is obvious that a problem exists with the oven shutting off. I preheated the oven to 375 and put the food in the oven for no more than 15 minutes and the oven shut off. I have tried shutting off the breakers, pressing 3, which I read on a blog resets the lock-out, and nothing worked. So, I googled KitchenAid Superba wall oven and sure enough found the same complaint on multiple sites. This does qualify for a class action lawsuit. I am not one for suing as the lawyers make out the best in the long run. But it is ridiculous that the company has not stepped up and helped out their customers. Shame on you, KitchenAid!

This cleaning technology is a complete joke. KitchenAid/Whirpool solution is to buy their cleaning kit a sponge and a plastic scraper. Food is caked on the inside and does not come off. You cant use any chemical cleaners either so youre looking at a 2-hour cleaning job to maybe get this oven clean. Im shocked that they are still selling ovens with this bogus technology. After running the cycle multiple times some of whats on the bottom comes off after some scrubbing but the sides are still filthy. KitchenAid and Whirlpool need to do a recall and buy all these garbage ovens back from consumers. I paid $2k for my oven and after calling to complain to KitchenAid they had the nerve to tell me a tech could come out but if they decided the oven was working as designed, I would be charged. As designed - so does that mean they know it doesnt work and they come out and say yep, its not working - as designed that will be $150 please. I will never buy another Whirlpool product again!!

For the second time the transistor/computer board has malfunctioned. We bought the appliance in set 2006. After two months we had a terrible leak due to a faulty stab fitting in the water line. In Feb 2010 the transistor blew and was replaced. It happened again and now we need to get a rebuilt one, not new because of the tsunami knocking out the plant that used to make the parts. Why would I trust the part? Also they say turnaround is 48 hours, we will see. If it werent for the custom wood panels I have on the fridge, I would switch to a new brand!

I have a KitchenAid Double Oven Gas Range. I read up on the oven before purchase and my purchase was due to the high ratings it received. I love the double oven, but I am very disappointed with the stainless steel stove top range. I consider my self pretty careful with my appliances, but taking care of the stove top is ridiculous. It scratches easily and within weeks of use, brown stains have formed around the burners which will not come off. Of course, you cannot use abrasives and stainless steel cleaner does not work. This oven is only a few months old and I planned on having it for a long time especially with the price paid and being a KitchenAid appliance which is known to be a reputable name. I am at a loss, I am hoping KitchenAid will stand behind their name and do something to make this right.

We bought KitchenAid model KUDS301XBL thinking that it was better than Bosch, Kenmore & all the rest since many people recommend it. Paid almost 1000 for a piece of garbage. Good thing we took the extended warranty as not even 3 years & the motherboard is busted. Guy came in, said it worked after 3 days of no electricity. Waiting for the missing part & again not working as the motherboard unglues due to the handle being at the same place. DO NOT BUY KITCHENAID, THE ONLY GOOD DISHWASHER IS MIELE.

I like the dishwasher. Stainless inside - great and stays clean and does not stain. I also like the shade of the white model. Washes consistently well. Nice arrangement of racks and silverware holders. It fairly quiet but not silent for sure. Purchased in about 2002. Only complaint is that the dishwasher sometimes leaks. Had a plumber here a bunch of times and Ive arranged dishes differently a bunch of times and neither the plumber nor I can figure whats causing the leak so I mop up with towels when it happens.

The refrigerator freezer leaks water and then builds block of ice - have to remove every 3 weeks. The dishwasher, the door that soap is place in wont open making the soap not dissolve - has been replace once before. The caddy where the silverware is place into is all corroded making holes on the caddy pieces fall off. The stove door has fallen - have to unscrew the doors due to the style of the appliance. Food, grease falls in between the door and glass due to vents. The stainless steel which it is not stainless as they say is a poor type of metal that the appliance look smear all the time. I am able to stick door magnets on the door. Kitchen Aid will not take care of problem. All they say is, Unfortunately the appliance are 3 years old, but the problem is ongoing since the first month of purchase.

KSSC42QTS02 - This product was purchased five years ago. Kitchenaid does not offer replacement parts for the unit. I have to wait 4-6 weeks for Kitchenaid to process a claim and then they will let me know what they are going to do. In the meantime, I have no refrigerator and am now faced with having to go purchase one because I have three small children and cant live out of ice coolers for 2 months.

We bought this fridge in Oct 2019, it quit working completely in late March. The repair man has come out 4 times and has told us this refrigerator has all kinds of problems. He replaced the electronics and the compressor. Now we have to wait till the end of the month for them to replace the coils. Customer service is horrible, they will not talk about replacing it because we don’t meet the “CRITERIA”, for replacement. We have always bought Kitchen Aid appliances but never again they don’t live up to their past reputation. Where are the class action attorneys? Model KRFC704FBS01.

We purchased a brand new refrigerator in May. By June, it was not keeping things as cold as it should and the frozen foods started melting. We contacted KitchenAid, which sent out a person from A&E Appliance who stated that it was not fixable and reported this to KitchenAid. We were then told that we had to have someone come for a second opinion, which we have never heard of with a brand new appliance. The second opinion said that it needs a compressor. We were then told that this persons assessment is still not enough and that a supervisor now needs to look at the fridge. By this time, we have lost hundreds of dollars in frozen foods and are unable to purchase food for the week, causing us to go to the store each day to buy what normally could be kept frozen. Months later, we still have no working brand new fridge! We were told a part has to be ordered which takes another few weeks. When it arrived, my husband called and they arranged a time for the part to be installed. The person never showed even though my husband and I made sure that one of us was here all day. The appointment gets rescheduled and the person did not show again. When he was contacted, he stated that he was from the business that made the first assessment and refused to put the part in. We want a brand new fridge, which we paid for, in our house within the next week.

We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

Our brand new KitchenAid fridge has malfunctioned since we received it. Instead of replacing, Kitchenaid forced us to go through Lake Appliance repair for service. 10 visits and multiple replacement parts later, still malfunctioning. Kitchenaid customer service is MIA and designed to prevent customers from reaching them. The repair guys can get through easily, and in fact are told not to talk in front of the end customer. Our 1 year warranty expires next month, so we had to buy extended since the unit still is not functioning properly. The unit was very expensive and “American-made.” Do not buy from this company. They are terrible units, they don’t give you choice of service companies, and the company is entirely apathetic to your family’s health and investment.

We had remodeled our kitchen and bought all the appliances through hhgregg (which is another story). We bought the KitchenAid Architect Series II and have had an issue with the oven making clicking and whooshing noises every 55 seconds. It is the sound of the pilot light igniting in the oven. I have never heard this noise before with my old oven or anyone else for that matter. When we have the oven on, the noise is so loud and annoying! I put in a complaint to KitchenAid, but they told me that that was a normal sound. They sent a repairman out and he also said that that was a normal sound! Who has ever heard a loud ignition in their oven every 55 seconds? The customer service is horrible and the product stinks! Ill never buy from them again. Ill pay more next time and get the Jenny Air appliances. I had them for 18 years and never had a problem! How disappointing! We are stuck with a shabby appliance! Shame on KitchenAid/Whirlpool. Normal? Who are they kidding?

Freezer stopped working on less than two year old refrigerator. Five weeks later still not fixed and now refrigerator not working. Stated sent out parts to repair man 3-4 weeks ago still not received. Told me resending parts to my home overnight never received. Have spoken with two supervisors still no answers even refused to offer compensation for all of the food I have had to throw away and cant replace because I dont have a fridge. Milk in snow in backyard for 1 year old ridiculous customer service.

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

Weve repaired the plastic opening handle on our KitchenAid-Whirlpool dishwasher twice in 5 years. A $49 plastic part. It has cost us >$500 to repair this poorly designed opening system twice in a decade. We have used KitchenAid dishwashers for 4 decades. Never again. Warn your friends, KitchenAid-Whirlpool dishwashers are designed now to wear out quickly. They substitute plastic for metal parts. Engineered obsolescence.

I installed a new Kitchen Aid stove in May, 2010. The ovens preheat and self-cleaning features have not been working correctly since I first used the self-cleaning for the first time. I am 85 years old and gave up a perfectly good older GE stove because I could no longer reach the controls on the rear panel and bought this new Kitchen Aid because it has the controls conveniently on the front panel. It was a very bad decision. This is a very expensive junk. If you are considering buying a Kitchen Aid stove, dont do it. I am very unhappy with mine. I recommend you find a good used American-made made product and have it reconditioned by a qualified appliance repair person. I cannot afford this kind of ** product. Now, I do not have a stove that works and cannot afford to buy a new one. I would be happy to be involved in a law suit against Kitchen Aid.

I spent $2000.00 on a fancy KitchenAid range with the touchpad and had it fail on me! When I called KitchenAid, they wanted $150.00 to check it out and I was told that the life of appliances is only about 8 yrs! Wow! KitchenAid is now crossed off my list of worthy appliance makers along with GE! This is my third appliance to break down within three yrs. The other two were GE products, a monogram dishwasher and refrigerator! I cannot believe how, we as consumers, are being scammed by these big companies who offer no help!

I am so glad I came here to read the reviews as I have a decision to make. I purchased this model Kitchenaid dishwasher which was to be installed today. It didnt work. The installer said it was either the washer motor or the CPU. Im not technically inclined enough to know the difference. He took it back to the store and brought out another one. It didnt work either. The suggestion was made that there was a problem with my power and/or water supply. My Kenmore dishwasher worked for 20 years on those resources.Store tested the machines and found that they were both defective. I was offered the opportunity to have them replace the defective part or get full credit and choose a different dishwasher. My confidence level was very low and it seemed akin to buying a new car, but let us put a new engine in it first. After reading these very helpful reviews, I shall select a different brand of dishwasher. Thank you all.

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

I read a post where someone said their KitchenAid fridge had finally broken down after 15 years and that it served her well. Major appliances used to last decades, and still should last that long. Think about how much you pay for them 15 years is nothing. Our fridge has a pull down bin in the door that pops open every time we open the door. Even with nothing inside, rendering the space useless. Plus, the bottom of the freezer pools with water which then turns to ice making it impossible to close the freezer door. So far I have had to unplug it and thaw it out five times. If that sounds like nothing, remember you have to put all your groceries somewhere. Tonight instead of enjoying the beautiful summer evening, I made many trips up and down the basement stairs bringing groceries back into the fridge.My oven is also a mess. The knobs get so hot that my friend burned her arm on them. I cant imagine how this passed inspection. NOT SAFE if a toddler was around. Thats okay because she was in the middle of a remodel and was considering my oven until that happened, and I filled her in on the rest. Also, the back panel on the stove is made of resin! I thought it was stainless in the store. So needless to say it is peeling. I guess that is the reason they had the stupid idea to put the smaller burners in the back and the mega burners in front. So much fun trying to reach over a large pot of boiling water to stir a small saucepan in back. Does KitchenAid have third graders designing their appliances??? Clearly not someone who has any knowledge of a cooks needs. I will never purchase anything by KitchenAid ever again. Not even a can opener.

I have had this fridge for three years. We have been seeing issues with every feature on it. The lights won’t come on, the ice maker is malfunctioning, it won’t dispense water or ice. The fridge will turn off completely for hours and sometime days. My only saving grace is to unplug the fridge, wait ten minutes and plug it in. When I do this, the fridge goes back to normal for about a week.I reached out to Kitchenaid and they sent a tech to my house. The technician told me that there is a common error with the circuitry stemming from the deli drawer. If you read all the negative reviews you will see I am not the only one experiencing the issue. The technician did all his diagnostics and found nothing. He called the tech hotline for Kitchenaid and they told him this is a common issue with this model. The deli circuit and wiring needs to be replaced. They have done it to hundreds of this model. (READ ALL THE NEGATIVE REVIEWS.) The technician told me that even though there are many models that have gone through this, it is not covered under warranty. The parts start at $600 not including labour.When I called Kitchenaid back and told them of the issues and how this is a common issue, they did not deny this. They did say that yes there are a lot of negative reviews on here about this problem, as there are a lot of negative reviews about any product on the internet. They advised that even though it could be a manufacturer defect, the warranty is one year on this and they will do nothing for me. Marie from the Whirlpool Hotline was very adamant that regardless how many people are experiencing this issue, the warranty is one year. Kitchenaid will not repair the fridge, and I am on the hook for what should be considered a recall due to manufacturer defect.I have since reported the issue to the consumer protection act, and advised them that Kitchenaid is aware of the defect, even acknowledges it, but won’t repair or replace. I am not asking for cash back for the food that was spoiled, nor am I asking for a new fridge. I just want the defect repaired, but that is too much to ask outside of one year.

This is a combination microwave and range exhaust fan. The microwave started suddenly and spontaneously. The cancel button would not shut it off. I have unplugged the microwave and will contact KitchenAid for repairs. I will also file a complaint with the government product safety commission. I am convinced this product is a serious fire hazard and its only a question of time before someone is seriously injured or killed.

These dishwashers are junk. Ive owned mine for less than 3 years and the top rack broke right off. You pay a lot of money and it is built very cheaply. Its also supposed to be one of the better dishwashers out there but I have found that I must continuously reclean my dishes.

I’ve had the cooktop, oven, dishwasher, refrigerator, and microwave for three years. THREE YEARS!!! The refrigerator stopped cooling. The next day the freezer stopped freezing. We waited five weeks for the one and only repair company in our area, Guinco, to come out. Was told that a part, which was no longer under warranty $507, had malfunctioned. Waited another four weeks for the part to come in. When the part arrived they put it on and then discovered the condenser, which thankfully is under warranty, $1,000+, was no good. So now we’re having to wait another six weeks for the new condenser. Practically four months. That is totally absurd. Why they feel only one company in my state is authorized to work on these substandard appliances, I don’t know. Luckily we have an older refrigerator in the garage. My husband went out and bought a portable ice maker, also. I read on the website that Kitchenaid/Whirlpool products can last between 15-17 years. If that’s the case for the “few” products that do not last longer than three years, it should be an automatic replacement. That would be excellent customer service. Do not buy this product. Run, do not pass. Go as far away from this cheap as heck product. The product “looks” fabulous but it’s all a delusion. Again, RUN AWAY AS FAST AS YOU CAN FROM THIS CRAP PRODUCT.