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Samsung Accesorios
Samsung Accesorios

Samsung Solución de problemas de electrodomésticos

Samsung se compromete a cumplir con las leyes y normativas locales, así como a aplicar un estricto código de conducta global a todos los empleados.


Distancia Solución de problemas

Areas de decoloraciĂłn en la placa de cocciĂłn.
No se han limpiado los restos de comida.
La superficie estĂĄ caliente y el modelo presenta una placa de cocciĂłn de color claro.
Esto es normal. La superficie puede aparecer descolorida cuando estĂĄ caliente.
Esto es temporal y desaparecerĂĄ cuando el vidrio se enfrĂ­e.

La unidad de superficie se enciende y apaga con frecuencia.
Esto es normal.
El elemento se encenderĂĄ y apagarĂĄ para mantener el ajuste de calor.

El horno no se enciende.
La cocina no estĂĄ completamente conectada a la toma de corriente.
AsegĂşrese de que el enchufe estĂĄ insertado en una toma de corriente con corriente y con la debida conexiĂłn a tierra.
Es posible que se haya fundido un fusible en su casa o que se haya disparado el disyuntor.
Reemplace el fusible o restablezca el disyuntor.
Los controles del horno han sido ajustados incorrectamente.
Deje que el horno se enfrĂ­e.

El aparato no se enciende.
El electrodomĂŠstico no estĂĄ completamente enchufado a la toma de corriente o un fusible de su casa puede estar fundido o el disyuntor disparado.
AsegĂşrese de que el cable de alimentaciĂłn estĂĄ conectado a una toma de corriente con corriente y con la debida conexiĂłn a tierra. Compruebe el fusible y los disyuntores.
Cableado de servicio incompleto.
Llame al servicio tĂŠcnico.
Corte de energĂ­a.
Compruebe si las luces de la casa se encienden.

La luz del horno no se enciende.
La bombilla estĂĄ suelta o defectuosa.
Apriete o sustituya la bombilla.
El interruptor de la luz estĂĄ roto.
Llame al servicio tĂŠcnico.

El horno echa mucho humo durante la cocciĂłn.
El control no ha sido ajustado correctamente.
Consulte la secciĂłn sobre el ajuste de los controles del horno.
AsegĂşrese de que la puerta del horno estĂĄ abierta hasta la posiciĂłn de parada de asado.
La carne se ha colocado demasiado cerca de la resistencia.
Vuelva a colocar la rejilla para que haya una distancia adecuada entre la carne y la resistencia.
Precaliente la resistencia para asar la carne.
La carne no ha sido preparada adecuadamente.
Retire el exceso de grasa de la carne. Corte los bordes grasos que puedan ondularse, dejando el magro intacto.
Se ha acumulado grasa en las superficies del horno.
Es necesario realizar una limpieza periĂłdica cuando se asa con frecuencia

Los alimentos no se asan correctamente.
Los controles del horno se han ajustado incorrectamente.
Pulse el botĂłn BROIL.
La rejilla no se ha colocado correctamente.
Los utensilios de cocina no son adecuados para asar.
Utilice una baterĂ­a de cocina adecuada.
En algunas zonas la potencia (voltaje) puede ser baja.
Precaliente el elemento de asado durante 10 minutos.

La temperatura del horno estĂĄ demasiado caliente o demasiado frĂ­a.
Es necesario ajustar el sensor del horno.


Lavadora Solución de problemas

Problema con la bomba de agua durante el ciclo de centrifugado
Problema: Durante el ciclo de centrifugado, la bomba de la lavadora sigue intentando bombear agua e interrumpiendo el ciclo de centrifugado.
SoluciĂłn: Cuando esto sucede, es hora de hacer un poco de trabajo de detective. ÂżSucede con todas las cargas o sĂłlo con las mĂĄs pequeĂąas? Las lavadoras de gran capacidad son estupendas para las familias que necesitan lavar grandes cargas, pero no siempre funcionan bien cuando lavan cargas pequeĂąas.

Manchas de lejĂ­a
Problema: DespuĂŠs de aĂąadir lejĂ­a en el dispensador de lejĂ­a para limpiar y desinfectar la lavadora o una carga de ropa, se producen manchas de lejĂ­a en futuras cargas de ropa.
SoluciĂłn: Las manchas pueden aparecer en futuras cargas incluso con un aclarado extra si no estĂĄ utilizando el dispensador de lejĂ­a correctamente.

La lavadora Samsung dispara el circuito elĂŠctrico
Problema: La lavadora dispara el circuito elĂŠctrico de la casa cuando se enciende.
Se han retirado del mercado las lavadoras de carga frontal de Samsung porque las fugas de agua en las conexiones elĂŠctricas del sensor tĂŠrmico de la lavadora pueden provocar un cortocircuito y encender la placa de circuitos, lo que supone un riesgo de incendio para los consumidores.
SoluciĂłn: Deje de utilizar la lavadora hasta que pueda comprobar la retirada del mercado y/o hacer revisar el sistema elĂŠctrico de su lavadora.

El agua permanece en el dispensador de detergente despuĂŠs de cada lavado
Problema: DespuĂŠs de cada carga de ropa, el agua permanece en la bandeja del dispensador de detergente.
SoluciĂłn: No es raro que quede agua en el dispensador de detergente, lejĂ­a o suavizante. Los productos se dispensan sacĂĄndolos de la bandeja con un chorro de agua. Es posible que el chorro de agua no se corte tan rĂĄpido como deberĂ­a (solenoide defectuoso, que es fĂĄcil de sustituir) y eso estĂŠ provocando el exceso de agua.

Se quedan rayas pĂşrpuras en las telas
Problema: Aparecen rayas pĂşrpuras en la ropa despuĂŠs de un lavado con agua frĂ­a y ciclo corto.
SoluciĂłn: Las rayas pĂşrpuras se producen cuando se utiliza demasiado detergente para la ropa. Una cucharadita de detergente HE concentrado es la cantidad recomendada para una carga pequeĂąa de agua frĂ­a. Nunca use mĂĄs de dos cucharaditas en una lavadora HE sin importar el tamaĂąo de la carga o la temperatura del agua.

La lavadora pierde agua durante el ciclo de aclarado
Problema: La lavadora pierde agua durante el ciclo de aclarado incluso despuĂŠs de limpiar el colector de pelusas y comprobar que las mangueras de agua no tienen fugas.
SoluciĂłn: Si una fuga va a ocurrir con una lavadora de carga frontal, es mĂĄs a menudo durante el ciclo de aclarado porque se utiliza mĂĄs agua en ese momento. Lo mĂĄs probable es que la causa sea una fuga o un agujero en uno de los conductos interiores. PodrĂ­a ser un pinchazo/agujero en la manguera de desagĂźe o en la manguera de fuelle blanda y negra junto al conjunto de la bomba de desagĂźe.

La lavadora Samsung no se pone en marcha
Problema: La lavadora no se pone en marcha a pesar de que la pantalla indica que estĂĄ lista para comenzar el ciclo.
SoluciĂłn: Si la lavadora recibe energĂ­a elĂŠctrica y todo lo demĂĄs parece estar bien, comience por limpiar los puntos de contacto del pestillo de la puerta con un poco de alcohol en un hisopo. Aunque indique que estĂĄ "bloqueado", debe haber un contacto total. Si eso no funciona, un manual tĂŠcnico te ayudarĂĄ a poner la lavadora en modo diagnĂłstico para determinar mejor si tienes un problema mecĂĄnico, informĂĄtico o elĂŠctrico.


Lavaplatos Solución de problemas

Auto y Express 60
Esto significa que el panel detecta un botĂłn atascado.
Apague el lavavajillas.
Toque todos los botones del panel.
Si algĂşn botĂłn no funciona correctamente, o el cĂłdigo de error vuelve a aparecer despuĂŠs de volver a encender el lavavajillas.

Auto y pesado
Esto significa que hay demasiada agua en el lavavajillas. Esto suele estar relacionado con un problema de desagĂźe.
Inspeccione la conexiĂłn de desagĂźe del lavavajillas en el fregadero.
Revise la manguera de desagĂźe.
Haga correr agua en el fregadero al que estĂĄ conectado el lavavajillas.
Limpie el desagĂźe, el filtro y el sumidero de la baĂąera.

Auto, Normal y Express 60
Esto significa que el panel detecta un botĂłn atascado.
Apague el lavavajillas.
Toque todos los botones del panel.
Si algĂşn botĂłn no funciona correctamente, o el cĂłdigo de error vuelve a aparecer despuĂŠs de volver a encender el lavavajillas.

Auto y Normal
Esto significa que el lavavajillas estĂĄ demasiado caliente.
VacĂ­e el lavavajillas
Agregue detergente, y luego ejecute un ciclo normal.
Si el error sigue ocurriendo, desconecte la alimentaciĂłn del lavavajillas en el disyuntor.

Auto
Esto significa que la presiĂłn o la temperatura del agua no son correctas.
Verifique que la presiĂłn y la temperatura del agua cumplen con los requisitos de suministro de agua.
Las mangueras Floodsafe no son compatibles con los lavavajillas Samsung y no deben utilizarse.
Verifique que el suministro de agua estĂŠ abierto.

Delicado y rĂĄpido
Esto significa que el sensor no puede detectar que la puerta estĂĄ cerrada.
AsegĂşrese de que la puerta estĂĄ bien cerrada.

Delicado
Esto significa que el lavavajillas no puede desaguar.
Inspeccione la conexiĂłn de desagĂźe del lavavajillas en el fregadero.
Revise la manguera de desagĂźe.
Haga correr agua en el fregadero al que estĂĄ conectado el lavavajillas.
Limpie el desagĂźe, el filtro y el sumidero de la baĂąera.

Expresa 60
Esto significa que la presiĂłn o la temperatura del agua no son correctas.
Verifique que la presiĂłn y la temperatura del agua cumplen con los requisitos de suministro de agua.
Las mangueras Floodsafe no son compatibles con los lavavajillas Samsung y no deben utilizarse.
Verifique que el suministro de agua estĂŠ abierto.

Pesado, delicado, rĂĄpido
Esto significa que el sensor de temperatura estĂĄ fallando.
VacĂ­e el lavavajillas.
Agregue detergente y luego ejecute un ciclo normal.
Si el error sigue ocurriendo, desconecte la alimentaciĂłn del lavavajillas en el disyuntor.

Pesados, delicados y Smart Auto
Esto significa que el sensor de temperatura estĂĄ fallando.
VacĂ­e el lavavajillas.
Agregue detergente y luego ejecute un ciclo normal.
Si el error sigue ocurriendo, desconecte la alimentaciĂłn del lavavajillas en el disyuntor.

Pesado y delicado
Esto significa que el calentador estĂĄ fallando.
VacĂ­e el lavavajillas.
Agregue detergente y luego ejecute un ciclo normal.
Si el error sigue ocurriendo, desconecte la alimentaciĂłn del lavavajillas en el disyuntor.

Pesado y Express 60
Esto significa que el lavavajillas no puede calentar.

Pesado y RĂĄpido
Esto significa que hay demasiada agua en el lavavajillas. Esto suele estar relacionado con un problema de desagĂźe.
Inspeccione la conexiĂłn de desagĂźe del lavavajillas en el fregadero.
Revise la manguera de desagĂźe.
Haga correr agua en el fregadero al que estĂĄ conectado el lavavajillas.
Limpie el desagĂźe, el filtro y el sumidero de la baĂąera.

Pesado, RĂĄpido y Smart Auto
Esto significa que el sensor de temperatura estĂĄ fallando.
VacĂ­e el lavavajillas.
Agregue detergente y luego ejecute un ciclo normal.
Si el error sigue ocurriendo, desconecte la alimentaciĂłn del lavavajillas en el disyuntor.

Pesado y rĂĄpido
Esto significa que el lavavajillas no puede calentar.


Microonda Solución de problemas

Verifique que el microondas no estĂĄ en modo Demo.
Cuando un microondas estĂĄ en modo Demo, puede utilizar todas las funciones del microondas, pero no calentarĂĄ nada. Esto se debe a que el magnetrĂłn no estĂĄ encendido.
Una forma fĂĄcil de probar el modo Demo es establecer un tiempo de cocciĂłn y poner en marcha el microondas. En el modo Demo, el temporizador realiza una cuenta atrĂĄs mucho mĂĄs rĂĄpida de lo habitual.
Si su unidad estĂĄ en modo Demo, consulte el manual del usuario para obtener instrucciones sobre cĂłmo salir.

Compruebe la funciĂłn del temporizador de cocina.
AsegĂşrese de que el temporizador de cocina no se ha utilizado accidentalmente en lugar de un ciclo de cocciĂłn normal.

Inspeccione la puerta.
AsegĂşrese de que la puerta se cierra completamente. Si la puerta no estĂĄ completamente cerrada, el microondas puede funcionar pero no calentarĂĄ. Utilice un paĂąo hĂşmedo para limpiar la puerta y el marco del microondas; los residuos podrĂ­an estar impidiendo que se cierre correctamente.

Verifique que haya suficiente espacio libre en todos los lados.
Compruebe el espacio libre a la izquierda, a la derecha, por encima y por detrĂĄs del microondas. Los requisitos de espacio varĂ­an de un modelo a otro y se incluyen en el manual del usuario.
Si el microondas no tiene suficiente espacio libre, no podrĂĄ ventilar correctamente. No calentarĂĄ o lo harĂĄ dĂŠbilmente.


Refrigerador Solución de problemas

FrigorĂ­fico Samsung - Temperaturas ideales del frigorĂ­fico y del congelador
La temperatura ideal del frigorífico es de 40° F (4° C).
La temperatura ideal del congelador es de 0° F (-18° C).

ÂżCuĂĄles son los ajustes de temperatura ideales para mi frigorĂ­fico Samsung side-by-side?
Ajuste de temperatura ideal
Los ajustes de temperatura ideal para el frigorífico Side By Side son -2°F (-18°C) para el Congelador y 38°F (3°C) para el Frigorífico.
ÂżCuĂĄles son los ajustes de temperatura ideales para mi frigorĂ­fico Side By Side de Samsung?
IMPORTANTE: En los modelos con pantallas tĂĄctiles, toque las palabras "Congelador" y "FrigorĂ­fico", no el icono o los nĂşmeros.
Para ajustar la temperatura, siga estos pasos:
Verifique que la pantalla no estĂĄ en modo de bloqueo para niĂąos.
Pulse el botĂłn Congelador repetidamente para recorrer los ajustes de temperatura disponibles.
Pulse el botĂłn del frigorĂ­fico repetidamente para recorrer los ajustes de temperatura disponibles.

ÂżCĂłmo restablecer el indicador del filtro de agua en el frigorĂ­fico de puerta francesa?
Indicador del filtro
Cambiar el filtro de agua a tiempo le proporciona el agua mĂĄs fresca y limpia de su frigorĂ­fico. Su frigorĂ­fico de puerta francesa estĂĄ equipado con una luz indicadora del filtro de agua que le recuerda cuĂĄndo es el momento de sustituir el filtro de agua. Normalmente, debe sustituir el filtro de agua cada 6 meses. La luz indicadora cambia de color a medida que pasa el tiempo.

ÂżCuĂĄnto espacio libre debe tener su frigorĂ­fico Samsung en la parte trasera?
Todos los frigorĂ­ficos Samsung requieren un espacio libre mĂ­nimo de 2 pulgadas (o 5 cm) detrĂĄs de la unidad.
Cuando se trata de espacio libre alrededor del frigorĂ­fico, recomendamos media pulgada (o 1,27 cm) pero mĂĄs espacio libre es mejor que menos. Si el aire no circula lo suficiente, el condensador se sobrecalentarĂĄ y el frigorĂ­fico no se enfriarĂĄ correctamente.

FrigorĂ­fico Samsung - Consejos e ideas de organizaciĂłn
Sabemos que su frigorĂ­fico juega un papel fundamental en la alimentaciĂłn de su familia. Y cuanto mĂĄs grande sea tu familia, mĂĄs alimentos necesitarĂĄs. Probablemente no pienses mucho en ello, pero el lugar en el que colocas los alimentos en el frigorĂ­fico puede afectar realmente a la duraciĂłn de los mismos. Utiliza estos consejos para organizar tu nevera y mantener tus alimentos frescos.


Secadora Solución de problemas

Problemas de alimentaciĂłn
Compruebe que la puerta estĂĄ firmemente cerrada y confirme que el cable de alimentaciĂłn estĂĄ conectado a la toma de corriente. Verifique que el tomacorriente de la pared tiene energĂ­a enchufando un pequeĂąo reloj en el tomacorriente para probarlo o con un probador de circuitos sin contacto.
Verifique un disyuntor disparado apagĂĄndolo y encendiĂŠndolo. En el caso de las cajas de fusibles, sustituya los fusibles fundidos. Si ha abierto la puerta de la secadora durante un ciclo, debe pulsar el botĂłn de Inicio-Pausa para volver a activarlo. Retire el filtro de pelusas y lĂ­mpielo, ya que un filtro de pelusas obstruido puede apagar la secadora. No se preocupe si su secadora no se apaga despuĂŠs de terminar, ya que requiere que la apague manualmente.
Si el tambor no gira en ningĂşn ciclo, es mĂĄs que probable que se trate de una correa rota o deshilachada, que puede sustituir usted mismo.

Problemas de secado de la ropa
Cuando la ropa dentro de la secadora no se seca, o el calor no se enciende, puede ser uno de varios problemas:
un filtro de pelusas obstruido
la secadora estĂĄ ajustada en la posiciĂłn Air-Fluff, Wrinkle o Wrinkle Prevent
la campana exterior del extractor puede no estar abierta
una mezcla de artĂ­culos pesados y ligeros en la carga de ropa
la carga puede no ser lo suficientemente grande como para iniciar la acciĂłn de volteo
verifique que la unidad tiene energĂ­a o gas - compruebe que la vĂĄlvula de gas estĂĄ encendida
el fusible tĂŠrmico o el sensor de alta temperatura estĂĄ fundido
o el elemento de calentamiento en una secadora elĂŠctrica necesita ser reemplazado.
Todas las secadoras tienen un sensor de alta temperatura o fusibles tĂŠrmicos que se funden si la temperatura dentro del tambor se calienta demasiado. Este elemento protege otros componentes de la secadora para que no fallen. Si, por ejemplo, pone sĂĄbanas en una secadora y opta por un ajuste de alta temperatura en una funciĂłn temporizada en lugar de utilizar el sensor de humedad, la temperatura dentro del tambor puede calentarse demasiado. Si tiene los conocimientos mecĂĄnicos necesarios para abrir la secadora y sustituir el fusible, puede ahorrarse una llamada al servicio tĂŠcnico.

Olores de la secadora
Los problemas con los olores suelen provenir de la ropa que se estĂĄ secando. Por ejemplo, si ha lavado recientemente una carga de ropa o ropa cubierta de pintura, limpiadores domĂŠsticos o barniz, estos olores suelen quedarse con la ropa. El calor de la secadora agrava el problema. Simplemente abra las ventanas y ventile el cuarto de la colada antes de volver a utilizar la secadora.

Ruidos de la secadora
El volteo de prendas voluminosas, cremalleras o botones metĂĄlicos, por ejemplo, produce fuertes golpes, chasquidos o sonidos metĂĄlicos. Las monedas que se dejan en los bolsillos y que consiguen permanecer en ellos durante el ciclo de lavado, suelen salirse de los bolsillos una vez dentro de la secadora. Revise los bolsillos y retire los artĂ­culos antes de hacer el lavado, para evitar problemas con el exceso de pelusa de los paĂąuelos olvidados tambiĂŠn.

Descargue el manual de Samsung
DespuĂŠs de revisar estos pasos, si no ve una soluciĂłn al problema de su secadora, localice el nĂşmero de modelo de su secadora Samsung, y descargue su manual de uso y cuidado para identificar y solucionar problemas especĂ­ficos de la misma.



Samsung Solución de problemas de electrodomésticos

Samsung problemas de electrodomésticos

Samsung aparato roto

Samsung problema de electrodomésticos

Samsung dificultad del aparato


Reseñas de productos:

I bought this model a year ago in June 2016. We had one visit from tech so
I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.
Publicado: September 2, 2016
Edward of Seaford, NY
Fuente: consumeraffairs.com

Bought all new appliances Samsung post flood 2011, installed 11/11. Dishwas
Bought all new appliances Samsung post flood 2011, installed 11/11. Dishwasher brackets break off after 2 years and ruined the pump. And gas slide in convection oven ignitor switch was replaced twice in 7 month period of time. Paid lots of money for these appliances and their junk and I had to replace them. Poor products and Ill advise anyone who will listen not to buy them. I bought an extended warranty from Best Buy for 2 years and mine was finished when this happened. Many consumers do not have money to go out and replace these high end appliances after 4 or 5 years of use.
Publicado: December 22, 2015
Ada J of Duryea, PA
Fuente: consumeraffairs.com

Samsung FER300SX. Great price, features & beautiful appearance. I had a
Samsung FER300SX. Great price, features & beautiful appearance. I had always respected all their other products. Its really nice to look at and that is the only good thing I have to say about it. It is very poorly designed with light and cheap wiring. They have come to repair it four times in 18 months. It will not maintain oven temperature and burns/melts the wiring at both elements. I could hear it sizzling in the back. Fearing a house fire, I bought and installed my own high temperature, 3M, 900 degree wire connectors at both upper and lower elements. This finally eliminated my fire hazard risk.But everything I cook, I have to baby-sit; whether its in the oven or the stove top. I had to buy two oven thermometers to hang from the upper rack to keep the temperature at least close, manually, when doing pizza or meats. But any bread products or pastry type of baking, forget it! You cant manually control the temp that well for touchy baked good items like that. They cant fix it. All the circuit boards have been replaced with no success. At least I made sure myself, that it shouldnt burn the house down now.In my opinion, Samsung should not be in the home appliance business. These products are of poor quality and cheaply constructed. Until now, for decades, I had always been highly respectful of their home entertainment line. Low quality and unsafe [fire hazard]. I have already bought and paid for it so there is no longer any deal to break. Go shopping for another brand and research every model you are considering, tenaciously! Read all reviews, good AND bad and leave no stone unturned.
Publicado: March 16, 2016
Mike of Madison, WI
Fuente: consumeraffairs.com

I really like everything about my own, the self cleaning oven is good, I us
I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.
Publicado: February 13, 2021
Bonnie of Hornell, New York
Fuente: consumeraffairs.com

We bought the expensive, beautiful, black stainless 4 door refrigerator for
We bought the expensive, beautiful, black stainless 4 door refrigerator for our new construction kitchen. Within 6 months, the ice maker froze - the inside becomes a block of ice. It now does this every 2-4 weeks. Because of the time involved in thawing it out, we are without the ice maker more often than not. Samsung is no help at all. They are aware of the problem, but have no remedy. Save yourself money and aggravation and avoid Samsung, its junk.
Publicado: January 29, 2019
Robin of Petoskey, MI
Fuente: consumeraffairs.com

My Samsung refrigerator ice maker is constantly broken. Its less than 2 yrs
My Samsung refrigerator ice maker is constantly broken. Its less than 2 yrs old and Samsung wont help me due to warranty want to charge me to fix. Customer service wont help you. I also have Samsung stove and after 3 months old oven glass shattered and now burner isnt working. Stove 2 yrs old also.
Publicado: September 2, 2020
Rosemarie of Lake Worth, FL
Fuente: consumeraffairs.com

Unfortunately, 1 is the lowest I can rate Samsung!! Do NOT buy Samsung, sim
Unfortunately, 1 is the lowest I can rate Samsung!! Do NOT buy Samsung, simple as that!!! Ice maker freezes up consistently, company wont do anything about it and it is a KNOWN issue. Do NOT WASTE YOUR $$.
Publicado: August 31, 2020
Karen of Bellevue, Nebraska
Fuente: consumeraffairs.com

Pedimos el microondas Samsung cuando construimos nuestra casa. El dinero er
Pedimos el microondas Samsung cuando construimos nuestra casa. El dinero era escaso, asĂ­ que encontramos uno de los microondas mĂĄs baratos. Llevamos 15 aĂąos en nuestra casa y el Samsung sigue funcionando bien, aunque no tan bien como cuando era nuevo. He notado que tengo que aĂąadir tiempo para calentar. Pero por el precio y el aspecto, cuando finalmente se estropee, mirarĂŠ de comprar otro Samsung.
Publicado: July 16, 2019
Jim of Saint George, UT
Fuente: consumeraffairs.com

I bought a Samsung Refrigerator Model RF217ACPN in July 2012 at Best Buy fr
I bought a Samsung Refrigerator Model RF217ACPN in July 2012 at Best Buy from the Boston/Fenway location (now closed). Two years into owning it the temperature went up to 70 degrees and there was water in the bottom drawers. I did some googling about it and learned that the radiator in the back over cools, then builds up with ice preventing it from cooling, then when it finally melts the water ends up in the bottom fruit and vegetable trays. After two weeks of calling them begging them to see it is a faulty and defective product they gave me a one time service for free and guaranteed it would be solved. 4 months later, same exact problem... water in the drawers and 70 degrees.After calling this time explaining it was never really fixed in the first place, Samsung gave me two options, 1) repair it using their service center (a $400-600 charge) or 2) repair it using their extended protection plan (a $388 fee with service for a year). I dont want it fixed. I want my money back or have it replaced with a fridge that works. What a terrible product... I had my previous fridge for 30 years! This one cant even make it past the three-year mark. Samsung is fraudulent and taking advantage of people. I will never buy anything from them after this experience. What a terrible company, and terrible customer service.
Publicado: May 13, 2015
Ran of Brookline, MA
Fuente: consumeraffairs.com

I bought my refrigerator about three years ago from Lowes and they installe
I bought my refrigerator about three years ago from Lowes and they installed it. The next day, the ice maker quit working. They came back out and two days later, they replaced the ice maker. Two months later, the ice maker quit working again and they came back out and replaced that one. Ten months later, they had to replace it again and now its not working again.How long are these supposed to last? The model number is RF26VABBP; the BOM number RF26VABBP/XXA. Can you advise and tell where I can buy another one, as I know this is out of warranty now.
Publicado: December 18, 2011
Joseph of Tulsa, OK
Fuente: consumeraffairs.com

As many others have complained - our Samsung fridge started icing up and fi
As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!
Publicado: April 12, 2016
Marilyn of Issaquah, WA
Fuente: consumeraffairs.com

I bought a house with Samsung appliances and and wish I had asked for new o
I bought a house with Samsung appliances and and wish I had asked for new ones from a different brand. Pure junk. The stove burners didnt work properly, the oven heat varied all over the oven when baking. The fridge door drawers all cracked and cost too much to bother replacing. The door flap was broke and fridge didnt cool properly. Food spoiled. Now for the junk of a washer that would take half a day to do a load of wash because when it would go to the spin mode, it would unbalance and kick out only to take another twenty mins to finish or do it again and back to twenty mins again. I would recommend to not buy these from this company. They need to stick to cellphones. By the way, the house was seven years old and the dryer was a different make, assuming it died already. Costly replacing all of this because they make crap.
Publicado: April 24, 2021
james of Port Hope, ON
Fuente: consumeraffairs.com

I have the Samsung Elite gas 6.3 cubic feet flex Duo Range. The functionali
I have the Samsung Elite gas 6.3 cubic feet flex Duo Range. The functionality of this range is top-notch, Bakes like a dream.. My only complaint and its a huge one because of the price point of this Appliance is the shoddy finish. The enamel cooktop started peeling within 6 months and the black stainless isnt really stainless. Its a cheap black/paint coating that has been flaking off after about 3 months. It is a really beautiful stove, but very aware of the lack of durability if you are buying it for aesthetic reasons. It is pretty pricey to have repair service for finish repair.
Publicado: February 18, 2021
Joy of Dallas, GA
Fuente: consumeraffairs.com

The Samsung contractor came to fix the dishwasher five times and had no clu
The Samsung contractor came to fix the dishwasher five times and had no clue how to service a dishwasher. They blew a circuit and caused the microwave to start having electrical sparks and sizzling noise. I had to call them to come back. They weren’t too concerned about putting the customer at risk when I called Samsung many times. They are the worst customer service and still have not received a replacement dishwasher after 7 months. Don’t buy Samsung cause the customer service reps are horrible.
Publicado: October 6, 2019
Anonymous of New York, NY
Fuente: consumeraffairs.com

Water in crisper bins, ice underneath the bins, freezer compartment wont de
Water in crisper bins, ice underneath the bins, freezer compartment wont defrost, must do it manually every 6 weeks.
Publicado: January 11, 2015
Gary of Mission, BC
Fuente: consumeraffairs.com

I built my house in 2008 and purchased all Samsung kitchen appliances. All
I built my house in 2008 and purchased all Samsung kitchen appliances. All of my items were purchased from Lowes and their customer service was great. To start with the dishwasher never worked at all. An error code flashed from the moment it was installed so Lowes replaced it with the upgraded model. After 2 months it started flashing a code that meant it detected a water leak. I had repair guys come out 3 times to inspect it, replace sensors and other various parts and it still continues to periodically stop working and flash that code. Samsung is even stumped at why it continues to do this. Next is the above range microwave which has been replaced after only having it 3 years. It was repaired twice and under the warranty was replaced. The new one had is own issues too. Sometimes after closing the door it will automatically turn on and you have to lift up on the handle to get it to stop. Next is the stove. Its a glass top and one of the heating elements went bad after 4 years. The oven light is also glitchy. Sometimes it will flicker on and off when Im baking something. Last but not least is the refrigerator. Its a french door bottom freezer with ice maker and water dispenser. I am so angry with this appliance. It had been repaired the most (5 times under warranty) and still has the same issues. It has the famous leaking water that accumulates in and under the crisper drawers. The ice maker has quit working twice and now dumps ice on the floor randomly. Also, it stopped cooling on one occasion. Im so disgusted with these products and Samsung has very poor customer service. They make the customer feel like they did something to make their product not function properly. Never again will I purchase one of these appliances.
Publicado: May 15, 2014
Michelle of Bargersville, IN
Fuente: consumeraffairs.com

We bought a Samsung microwave just little over one year. The Magtron/etectr
We bought a Samsung microwave just little over one year. The Magtron/etectrode was out. We contacted Samsung for the 10 year part warranty repair. They scheduled their contractor -- Buy Brite Appliances. The service tech came and didnt do anything, and charged us $115 for the service trip, and told us that we need to pay $287 for the other parts on the microwave which need to be replaced to prevent the Magtron overheating again, and Samsung told us that only Magtron is under warranty. Stay away from Samsung microwave product. Its poorly designed and the customer service is horrible to help any. Its a big waste on your money and time.
Publicado: April 1, 2016
Cathy of Arcadia, CA
Fuente: consumeraffairs.com

Samsung stainless steel with French side-by-side doors - Very pleased with
Samsung stainless steel with French side-by-side doors - Very pleased with the size, appearance and performance of fridge, freezer and ice-maker. Purchased at Lowes over seven years ago, the fridge is well-designed and reliable. However, ice has been forming at the back of one crisper drawer and likely needs technician to look at it.
Publicado: January 8, 2017
Kathleen of Toronto, Ontario
Fuente: consumeraffairs.com

I bought brand new Samsung Kitchen Suite. After 3 months, the microwave sta
I bought brand new Samsung Kitchen Suite. After 3 months, the microwave started beeping in the middle of the night. Still under warranty, the touchpad was replaced by the technician. 7 to 8 months later, it occurred again - now out of warranty, we looked online. My husband followed the advice of others having the same problem and he unplugged and re-plugged the ribbon cable which worked. Now, about 6 more months and it started again. So he has added an additional piece of plastic behind the ribbon cable to improve the contact. For now it is working. I am very disappointed in Samsung quality and service.
Publicado: July 8, 2013
Bridgett of Birmingham, AL
Fuente: consumeraffairs.com

We purchased a new home in 2009 and purchased stainless steel Samsung appli
We purchased a new home in 2009 and purchased stainless steel Samsung appliances for our new kitchen. French door refrigerator; over the stove microwave and range to the tune of over $6,000. In 2010 the refrigerator was leaking water under one of the trays. It was still under warranty so they sent a repairman who attempted to fix it. Said he couldnt but he tried. Also said that these refrigerators all have this problem. It is something with the thermostat, etc. We consistently had this problem, we had to remove the draw, chip away the ice and then use a hair dryer to thaw out the back wall of the refrigerator where the water line was located IN THE REFRIGERATOR. We had repairmen (several different ones came out for about 6 more times) all to no avail. They installed new parts, etc. Great inconvenience to say the least. Samsung finally refunded the purchase price of my refrigerator.The range was no better. In 2011, after the extended warranty we purchased expired, the broiler coil burnt out (according to the repairman) and had to be replaced. I asked him if there was anything he could do because I couldnt afford another repair. He said he could solder it but it was a temporary fix. He was right. About 10 months later the stove wouldnt work. Had to have the broiler coil replaced. Range is now working.Microwave started doing strange things in early 2013. It would go on by itself and I was afraid it would cause a fire. I called and the repairman, he came out and said it was only the fan that was going while the door was closed and he couldnt fix it because he felt it was a defect in the product. He didnt want to incur a huge bill for me when he didnt know what was wrong. He contacted Samsung and they wouldnt talk to him because he wasnt on their list of repairmen. The microwave operated fine, as for cooking, etc. with the fan always on when it was opened. In 2015 the whole thing just died. No error message, nothing. It just ceased working. I will never, ever purchase anything, other than a TV, from Samsung. They should stick with what they do best, TV sets. I now have to purchase a new microwave which has to be installed because it is an above range built in. The one we purchased was a high end and cost over $600. Didnt think it would only last 6 years. I had my other microwave for over 13 years and it worked fine. Waiting for the other shoe to drop on the range.
Publicado: March 23, 2015
Terry of Demorest, GA
Fuente: consumeraffairs.com

I purchased a Samsung washing machine and dryer and upon receipt of the app
I purchased a Samsung washing machine and dryer and upon receipt of the appliances the washing machine would not power on so I had to have a service tech come out. Mind you this is brand new. Never ever operated so they had to repair the computer on the washing machine. I asked for a refund immediately or an exchange and they would not honor it so I was stuck with the product. Subsequently maybe a month or so later I had to have a repair on the washing machine drum. The plastic trim on the top that holds it in somehow became chewed up and in disrepair. They came out and repair that. Not much longer afterwards I had the same problem. They came out again and repair that. Weve had a little luck for a year or so but now were faced with the same exact problem again and theyre saying that were out of warranty. Mind you, this is the same exact reoccurring problem. Hopefully they will finally stand by their product and either replace it or give us a refund. My fingers are crossed but at this point I definitely dont recommend any Samsung products and Im sure that Ill never purchase any more myself.
Publicado: March 5, 2015
Robert of Jackson, MI
Fuente: consumeraffairs.com

I just moved into a new house late last year and it had a fairly new Samsun
I just moved into a new house late last year and it had a fairly new Samsung Over-the-Range Microwave Oven installed. This was working fine for the last few months until one day, it started giving us an SE error on the display and none of the other buttons would work. Initially, this would go off on its own but would then come back and until one day, it came back and just wouldnt go off. We browsed the internet and found that there was a whole sea of people that have reported this issue and turns out that it is a quite common problem. The microwave has just passed its warranty and Samsung now expects us to pay for the service and parts if they fix it. Considering this is a common problem faced by so many people, I think they should do a recall and get these fixed for everyone. The model I have is SMH9207ST. I would not recommend anyone buying these Over-the-Range microwaves from Samsung.
Publicado: October 3, 2013
Barry of Toronto, ON
Fuente: consumeraffairs.com

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350
My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.
Publicado: December 11, 2018
Alessandro of City,City
Fuente: consumeraffairs.com

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on
Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!
Publicado: June 6, 2014
kate of Franklin, NC
Fuente: consumeraffairs.com

Samsung RF217ACPN leaking issue - Purchased the French door refrigerator in
Samsung RF217ACPN leaking issue - Purchased the French door refrigerator in August 2010. It started to leak water inside and bottom of the drawers after about 18 months. We just put a sponge down those areas, and clean the water when it very wet. Then we took all food out and leave all doors opened for a couple days in the summer. Less than 2 weeks, the water drop again and even worse. We then repeat the above procedure and left it dry for 3 days this time in the summer. Nothing was changed. We decided to open the cover locate above the drawers. Then we find out that it seems has been opened and repaired before we purchased it! There is big hole at side of bottom of the foam that have tape to cover it. The metal panel has separated with the foam that used duct tape to connect them. The soft stick tape was broken and covered only 3/4 of the bottom...
Publicado: August 10, 2014
Jen of Winchester, MA
Fuente: consumeraffairs.com

My dishwasher would not use the dishwasher packets I was using to wash the
My dishwasher would not use the dishwasher packets I was using to wash the dishes. The soap dish flap would open, but the packet would not be used. I call Samsung and their support is the WORST! I got a guy that spoke poor English and probably never saw a dishwasher before. I told him the problem and he told me to clean the dispenser and turn off the circuit breaker. It was a TOTAL waste of time. He asked for the serial number and I gave it to him 3, (YES THREE TIMES), then he told me he was not paying attention when I gave him the number. Then he wanted to know the service provider of my cell phone. What has that got to do with the dishwasher, but he said he needed it. At that point, I knew that Samsung support people were brain dead and I just hung up. I already spend too MUCH time trying to explain the problem and another 4 hours with their support would not have made a difference. I do plan to get rid of my Samsung dishwasher and go back to my Whirlpool. I had a Whirlpool for over 10 years and NEVER had a problem with it. I replaced it because we decided to redo our Kitchen with Stainless appliances and we went with a few Samsung appliances. Now I will never buy Samsung appliances again. My recommendation is if you buy Samsung and need any support you are hosed! You will spend a lot of time on the phone with a moron that does not even know his products and wont know nor care what your problem is. He will read from a list of trouble shooting guides, which may be totally irrelevant to your specific problem. (i.e. your car wont start and the guy tells you to change the tire). One more thing, I asked the support guy for an order number and he told me he got an error code on his computer and could not give it to me. STAY, make that RUN, AWAY from this company!
Publicado: September 8, 2015
OTTO of Lebanon, NJ
Fuente: consumeraffairs.com

Purchased dishwasher in June 2014. December began receiving error messages.
Purchased dishwasher in June 2014. December began receiving error messages. Dishwasher not working since January 2015 (9-month fight with Samsung). Multiple extended phone calls customer service who then transfers you to executive customer relations, where you have to repeat EVERYTHING you just told them. 5 repair visits including one by Samsung National Trainer Jim ** who agreed to swap out dishwasher for new one. Extended warranty purchased from Samsung Protection Plus not honored then authorized repair facility suddenly no longer authorized by Samsung after trainer agreed to replace it. ANOTHER 3 hour phone call last Friday Sept 4, 2015, Samsung executive customer service simply disconnects you. DO NOT BUY THIS PRODUCT! JUNK. Customer service useless!
Publicado: September 4, 2015
Denise of Saint Louis, MO
Fuente: consumeraffairs.com

Refrigerator purchased Sept 2014 for over $2,000. (Along with a Samsung was
Refrigerator purchased Sept 2014 for over $2,000. (Along with a Samsung washer - some parts broke plastic. Appliances are of poor quality.) Problem with refrigerator started Aug 2017. Refrigerator gets frozen, no ice and no water. The sound is too loud, and has to be defrosted so it will stop the noise and start cooling off. I have paid for parts on Feb. 16, 2018 that need to be replaced, problem persist. Samsung customer service is very poor. I would strongly recommend not to buy any Samsung appliances.
Publicado: March 26, 2018
G. of Virginia Beach, VA
Fuente: consumeraffairs.com

My 2 year old SAMSUNG SMH1816S over the range microwave oven is turning on
My 2 year old SAMSUNG SMH1816S over the range microwave oven is turning on when we open the door. I am reading all these bad reviews and do not even want to contact the company because I foresee frustrating response from them. I do not know if I should spend my money on repair or buy a new different brand microwave.
Publicado: March 15, 2016
Usha of Merrick, NY
Fuente: consumeraffairs.com

Loved the fridge. Bottom handle broke off, just plastic based. Fridge 2011
Loved the fridge. Bottom handle broke off, just plastic based. Fridge 2011 and parts no longer available so must buy a new fridge. Maria employee#** on ticket # **. If you want a fridge to last more than ten years dont buy Samsung.
Publicado: January 4, 2021
Scott of Martintown, ON
Fuente: consumeraffairs.com

Samsung has eye-catching features on their refrigerators HOWEVER as the say
Samsung has eye-catching features on their refrigerators HOWEVER as the saying goes Just because it glitters does not mean its gold! In other words JUST BECAUSE IT LOOKS FANCY DOES NOT MEAN IT WILL WORK LIKE IT SHOULD! I purchased a Samsung (Model#: RF28HFEDTBC - bottom freezer) four (4) years ago (9/2014) with a 3yr warranty. I paid over $1800 ON SALE! Now the ice is building up in the fridge ice maker and in the back unit. A technician from the Network Group technicians came out to check why my fridge was not cooling like it should. The tech told me that the ice maker has a replacement unit and this is why the fridge back panel has iced up. He said that the issue with the ice maker NOT working properly is causing the other issues. That sounds like a defective part to me! REFRIGERATORS LIFE EXPECTANCY IS MINIMUM 14yrs!He recommended that I keep the top ice maker off and only use the freezer ice maker or this will probably happen again. The technician also recommended that if I did not want to pay the $300.00 for the ice maker replacement, $150.00 for the back panel defrost/replacement of the fan, $80.00 for labor, that I could just pay the $80.00 for his 10-minute visit and unplug the fridge for minimum 3-5 days to allow it to defrost myself. I have been without a fridge for a week now trying to make sure the ice has fully defrosted. My cooler with bags of ice is keeping my food colder than that SAMSUNG! Maybe I should have got a mini fridge and an ice chest! Anything would have been better than this SAMSUNG refrigerator! I will NEVER buy a SAMSUNG product again.
Publicado: July 20, 2018
Robin of Mitchellville, MD
Fuente: consumeraffairs.com

I wish I had read these reviews before I purchased my Samsung DMT 400 that
I wish I had read these reviews before I purchased my Samsung DMT 400 that the appliance company told me was state of the art. I too have suffered the smell, the failure to drain, and the 50-50 chance that the soap would not dispense. I guess I just tolerated it until the lights started blinking. The company tells me based on the sequence of lights that I have a Low Level Water Error. Of course because the machine is more than a year old, the repair is on me. Even though they can diagnose the problem over the phone, no authorized Samsung repair shop will even give me a rough estimate as to the cost of repair, the cost for a different brand of machine new is about $400...the cost of the service call is $99. Sounds like a no brainer, but I guess this little repair will cost me a couple of hundred dollars and likely the dishes will still stink. No more Samsung appliances ever, its clearly not their core competency.
Publicado: October 7, 2014
John of Fort Myers Beach, FL
Fuente: consumeraffairs.com

I purchased my refrigerator model RF26VABWP/XAA 5 years ago. Have been havi
I purchased my refrigerator model RF26VABWP/XAA 5 years ago. Have been having problems with ice maker, freezing up constantly cleaning water and ice from under crisper drawers, and now the control panel is not working. Have heard everyone is having problems with Samsung refrigerators. They are junk. I was told Samsung was a reliable company. Not now. Will not purchase another product from them of any kind.
Publicado: October 11, 2015
CONNIE of Harrodsburg, KY
Fuente: consumeraffairs.com

My refrigerator is 4 years old. Worked well for 2 years and since then I mu
My refrigerator is 4 years old. Worked well for 2 years and since then I must defrost ice maker with hairdryer every 2 weeks and the defrost water accumulates under the meat tray and must be soaked up with towels. I will never buy another Samsung appliance again.
Publicado: March 26, 2019
Elisa of Mckinney, TX
Fuente: consumeraffairs.com

My French door refrigerator started forming ice about 18 months after purch
My French door refrigerator started forming ice about 18 months after purchase. Warranty is only a year, which is ridiculous when you pay that much for a appliance. I checked online for anyone else experiencing the problem. Most problems were with water under the crisper drawers which I hadnt experienced. I called Samsung and the first words the service desk said were, We havent experienced that problem before, which I knew was bogus because every person that called them said they said the same thing. Anyway after over 2 years of emptying my freezer and getting the ice out, I finally bit the bullet and called a repairman. I wish Id done it right away.He took the bottom panel off the back, took out the two drain pipes for the automatic defrost, about 7each with a rubber, flat nipple on each one. He shows me the small slit across the end of the nipple that the water drains thru and explains that if that slit gets clogged the water backs up and freezes in the bottom. It also could cause water to be leaked under the drawers in the cooling part of fridge. All he did was cut about -1/8 off of the flat ends and put them back on the pipes and reinstall them. They must just slide on because he didnt have any tools but the screwdriver to remove the panel and a snipper to cut the rubber nipple. You can use scissors for that. I could have done this myself had I known what to do. Thats why Im writing this.Also he said to be sure to turn fridge off for 48 hours to make sure all the ice has defrosted. Thats a pain, but weve been removing the ice for 2 years every 3-4 weeks. If this works, its worth the 48 hours without a fridge. If this works, you wont hear from me, if not, Ill let you know. It was a $79 service call. Its a bad design and hopefully Samsung has changed it. My fridge is almost 4 years old. I love everything else about it.
Publicado: September 23, 2016
Linda of O'Fallon, MO
Fuente: consumeraffairs.com

We purchased a French Door Samsung Refrigerator - model number RF4287HARS/X
We purchased a French Door Samsung Refrigerator - model number RF4287HARS/XAA 2.5 years ago. We paid nearly $3000 for it at Best Buy. A little over two weeks ago the ice maker went out and soon to follow was the freezer and fridge. We called Samsung and after three phone calls of escalation they finally agreed to cover the diagnostic as an accommodation since we did not purchase the extended warranty.The repair guy has been here twice and has finally deemed it as non repairable. Each visit was over two hours and most of the time was spent with him on the phone with Samsung tech support. They replaced the CFAN and the main PCB but it still will not work. The repair company has sent 11 pictures to Samsung showing the error codes still coming up despite the repairs. Samsung is giving us the run around saying that they want the repair company to come back out. Not only are we out a very expensive appliance, $100s of food plus having to eat out mostly, we have lost countless hours on the phone back and forth as well as waiting on the repair guy. At what point does a company stand behind their product and actually take care of their customers? Samsung should be ashamed.
Publicado: June 10, 2015
angie of Alpharetta, GA
Fuente: consumeraffairs.com

My Samsung range is only a couple of years old and there have already been
My Samsung range is only a couple of years old and there have already been a few electric fires in the back panel, and now my range is fried! I called Samsung support but they were no help at all and just told me to call some random place in my city but gave me no details on what was going to happen, and offered no apology. The person I spoke with was rude, and neither of us could understand the other...
Publicado: March 18, 2018
Natalie of Montreal, QC
Fuente: consumeraffairs.com

We purchased a Samsung glass top slide-in stove a year and a half ago. It s
We purchased a Samsung glass top slide-in stove a year and a half ago. It suddenly developed a thermal crack on the glass top. After many calls to Samsung, often times they would hang up on me, they denied any responsibility even though the owners manual states that there is a 5 year guarantee on the glass cooktop. They claim they are only responsible for the heating element. I will NEVER purchase another Samsung product. The stove does not get that much use and has not been abused.
Publicado: March 25, 2016
Gail of Terre Haute, IN
Fuente: consumeraffairs.com

We are retired and on a budget save for 15 years to buy new appliances. The
We are retired and on a budget save for 15 years to buy new appliances. The Samsung refrigerator has never worked properly, warranty serviceman was out three times to repair ice maker. They replaced board and ran a tube of caulking around unit. He said it was bad design and was sucking air from fridge section. It worked two weeks. Our warranty was up Sept 24. We tried to renew warranty before and they said it had to be added 90 days before it was up. My husband has brain and lung cancer and I have multiple myeloma. We have a year old fridge and no ice living in Phoenix Az. Believe me we use ice, although its just the two of us. Thank god, Im 67 my husband is 72. This seems like a very unfair practice by Samsung. We have had many other appliances over the years and they have worked well. The old fridge is 15 years old and still working in the garage. Thank you.
Publicado: October 31, 2015
Sonyia of Mesa, AZ
Fuente: consumeraffairs.com

Two year old French door Samsung. Purchased warranty. Ice has always been f
Two year old French door Samsung. Purchased warranty. Ice has always been frosty, half crushed, never a normal ice cube. One repairman said it is because the ice is too cold! He said turn it off every night, back on in the morning! One repairman said the year mine was made, they all make terrible ice. Changed filter and it completely flooded the kitchen and down into the freezer. Why should we have to pay over a hundred dollars a year for filters? I never changed a filter in a fridge before. We do not drink the water from the door. Samsung should recall these machines and replace them!!
Publicado: May 23, 2015
Beverly of Va Beach, VA
Fuente: consumeraffairs.com

Purchased over $5,000 worth of Samsung appliances for my new house - BIG mi
Purchased over $5,000 worth of Samsung appliances for my new house - BIG mistake. 2 years in and the ice maker on the refrigerator breaks - $325 to have it fixed. Samsung offered nothing - customer service was horrible. The fan in the oven was the next to go. Again horrible customer service and Samsung offered no help. DO NOT buy Samsung Appliances!!!
Publicado: December 28, 2016
Dave of Bridgeport, OH
Fuente: consumeraffairs.com

If you are expecting this oven to have two separate single ovens, you are t
If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.
Publicado: December 5, 2018
orkan of Alvin, TX
Fuente: consumeraffairs.com

The dishwasher repair was so expensive I elected to buy a new Kenmore. The
The dishwasher repair was so expensive I elected to buy a new Kenmore. The refrigerator nightmare has been going on for 3 months with Samsung customer no service. These people jerked me around for 3 months (over 20 hours talking with them to fix the problem). My advice is do NOT allow Samsung to send out a repairman. Samsung will tell you its covered (as did the repairman) but when the job is complete you will be charged. I then got stuck with a large bill. If yours breaks call your own appliance repairman and save yourself your sanity. Samsung is a greasy/sleazy company selling beautiful but poorly made appliances. I will never buy or recommend their products.
Publicado: November 4, 2016
BeverlyAnn of Atlanta, GA
Fuente: consumeraffairs.com

Samsung Refrigerator RF32FMQDBSR problems - After a year I noticed the ice
Samsung Refrigerator RF32FMQDBSR problems - After a year I noticed the ice maker bin getting harder and harder to remove and finally it froze up so solid it took 4 hours to thaw and remove the ice bin. It did this again within a month. After some researching I find this is a problem others are having also. Since that second thaw I have been removing ice build up under the ice bin weekly to keep it from freezing up again but its getting worse. It does this whether the ice maker is on or off. After watching this appliance for the last couple of months, I have concluded the drain line for the ice maker defrost has frozen up stopping the drain path of the ice maker defrost melt, which now overflows to under the ice bin and refreezes. This is an obvious bad design with no clear fix in sight. If I were to clear this drain line (dont know how) it will do it again in a year from buildup of ice. The other issue is that ice maker cannot dispense cubed ice, again poor design.
Publicado: August 28, 2016
Larry of Greensboro, NC
Fuente: consumeraffairs.com

My Samsung fridge started having problems in year 2. It is defective. The i
My Samsung fridge started having problems in year 2. It is defective. The icemaker freezes up & stops producing ice, it doesn’t keep food at proper temps. Fridge back panel also freezes. Customer support is not good.
Publicado: August 24, 2020
Reneeuj of Alpharetta, Georgia
Fuente: consumeraffairs.com

I spent big money on new kitchen upgrades - all Samsung (Fridge, dishwasher
I spent big money on new kitchen upgrades - all Samsung (Fridge, dishwasher, Microwave, high-end range). A few months after using the range, the first knob broke. It LOOKED like stainless, same as the range itself, its plastic. Long story short, I had to replace ALL of the knobs in a short time. They MELT or crack, and when you need new ones, Samsung wants FIFTY BUCKS EACH for a piece of garbage plastic. Their customer service department couldnt give a darn (Im pretty sure I was speaking to someone in the Philippines with no power to help me.) I found copies online for $7.50 each, which I am waiting to arrive. Hopefully, they will fit at a fraction of the Samsung price. While I like the BYUs of the stove, the knobs are crap and the customer service is non-existent! Ill never buy Samsung again.
Publicado: December 10, 2020
David of Freehold, NJ
Fuente: consumeraffairs.com

We purchased the WaterWall dishwasher, three rack on March 22/2016. But we
We purchased the WaterWall dishwasher, three rack on March 22/2016. But we did not have it delivered until mid May because we didn’t move into our house until then. We actually paid 999.00 for it. Up until 6 weeks ago we had no problems with it. We are a retired couple with no children in our home. I would load and use the dishwasher about every 2-3 days. Being only two of us, it wasn’t over worked at all. The Famous 7 E code came to our attention. Not knowing a whole lot about the dishwasher I contacted Samsung and basically got told, I had no warranty. To make matters worse I live 3.5 hours from a appliance repair company. Knowing we could not afford a call out fee for someone to travel to and from our home never mind the cost of the repair, we decided after reading so many complaints about this model we would buy a different brand. It would be cheaper in the long run. My only concern is that if youre going to buy a major appliance. Do your homework and look it up on the reviews. I wish I had done mine and I definitely wouldn’t have bought this machine.
Publicado: May 10, 2018
Sherry of Houston, BC
Fuente: consumeraffairs.com

Samsung fridge has had a problem. Repaired twice for frosting up to 1 on th
Samsung fridge has had a problem. Repaired twice for frosting up to 1 on the back wall in the first 3 years of use. Unfortunately I didnt learn my lesson and purchased a Samsung over the stove Microwave from Costco.ca 9 months ago and now it has what seems to be a common problem of not wanting to shut off when the timer is done. Its great that Costco has such a good return policy and I will be returning it and buying another brand. I will never buy another Samsung product again! My Maytag Nautilus washer and dryer are 14 years old with not one problem and a lot of the time used by 2 families. When buying appliances again Ill check to make sure that theyre Made in the USA.
Publicado: June 9, 2015
Dave of Edmonton, AB
Fuente: consumeraffairs.com

I wish I had read these reviews before I bought a Samsung product. I bought
I wish I had read these reviews before I bought a Samsung product. I bought a refrigerator and a microwave when I redid my kitchen. The microwave malfunctioned after 3 years and now the refrigerator is not working. The repairman told me that one of the parts is discontinued. Discontinued after only 4 years??? Disgusting. They should not be able to sell expensive inferior products. My Whirlpool refrigerator is still working after over 16 years. No problem!!
Publicado: September 26, 2014
Dianna of Copley, OH
Fuente: consumeraffairs.com

Our Cool Select Pantry has been leaking over two years. We have had repair
Our Cool Select Pantry has been leaking over two years. We have had repair men out to fix it and it continues to leak at a fast pace. We have to remove the tray once a week to dry up excess water or it will spill out onto the floor. No one has the answer on how to repair this problem. The model number RF 267AERS a 2010 model. This started after we had it for 4 years. Please tell me what I can do to get this repair. I am not asking for a new refrigerator but someone who can fix this problem.
Publicado: May 14, 2016
Emilia of Agoura Hills, CA
Fuente: consumeraffairs.com

Purchased the Samsung French door refrigerator in mid-July 2014 (model #RF2
Purchased the Samsung French door refrigerator in mid-July 2014 (model #RF217ACRS/XAA) from HOME DEPOT and in mid-November 2014, while still under warranty, it stopped working completely and is currently sitting in my kitchen. I called the Samsung 800-726-7864 number on 11/6 to report the failure and ask for service. The woman I spoke to asked me to describe the problem which was that even though the digital readings at the top said the frig was 38F and the freezer was -2F, the food in the freezer had thawed and all items in the frig were warm. I asked for service and she gave me a transaction number (which I recorded) and said a technician would call within 24 hours. On 11/7 no call came in, so I called the service Center at 800-905-9505. They had no repair order for me and told me to call 800-726-7864, which I did and spoke to Frank, who said he would schedule the service and gave me a confirmation number. On 11/8, no technician called so I called the service number again. Again, I was told by Angel, no service order had been created. I went to the website and began an online chat with Vance ** who gave me more numbers (which I recorded) and referred me back to the 800-726-7864. After the chat they asked me to fill out a survey, which I was so happy to do and related the above travails. I then called the 800-726-7864 number again and got a recording that the line was closed for the weekend. On Sunday, 11/9, Samsung employee called and reviewed the previous transactions. She didnt know why the service had not been scheduled and scheduled it for me for Monday, 11/11 between 1-5 p.m. (ticket # **). To double check, I called the 800-905-9505 number to see if they had the order and they did. Monday morning at 8:33 a.m., I received a message from Jason at the service center canceling the appointment as his technicians were ill and was told to call the 800-905-9505 number and reschedule. The repair is currently schedule for Thursday, 11/12 between 8 a.m.-12 p.m. Well see if they show up and if so, what the repair is likely to be. Based on the reviews of these Samsung products I have read here, I am not optimistic that this product will every operate correctly. I would be very interested in joining with others about actions that can be taken to remedy this complete failure to back their products or provide customer service.
Publicado: November 12, 2014
Kate of Santa Cruz, CA
Fuente: consumeraffairs.com

Buyer beware. Samsung will not reimburse you for out of pocket expenses for
Buyer beware. Samsung will not reimburse you for out of pocket expenses for repair of their refrigerator. I purchased a French door Samsung fridge in June 2017. I tried to remove the ice bucket. It was frozen, I called customer service, the fridge was only 3 months old. Samsung sent their appliance tech over to install a new ice bucket. The tech said to unplug the fridge so the ice would melt and he could replace the defective ice bucket. I said, Then the meat & dairy products would spoil. I was told to put it all in the bottom freezer, with dry ice on top. I said, Who will pay for the dry ice. Samsung will reimburse me for the cost of the dry ice. Well that never happened. After numerous phone calls I decided to contact BBB in New Jersey to file a complaint. A rep from Samsung did call after BBB sent them my complaint. Well I got a different story from the Samsung rep. Samsung does not reimburse customers for their out of pocket expenses, even if their fridge is only 3 months old. This is a Billion Dollar Corp. I told the rep and Samsung wont refund me $51.00. KEEP AWAY from Samsung appliances unless you want a pile of problems.
Publicado: October 14, 2017
Giovanni of Shelby Twp., MI
Fuente: consumeraffairs.com

I purchased a new stove from H H Gregg in Myrtle Beach, SC. The controls i
I purchased a new stove from H H Gregg in Myrtle Beach, SC. The controls in the stove area went out. I had them replaced by a Samsung repair man. Now there is a problem with the oven. I’ve been trying to get someone to listen to my problem and fix it. However, I am being told that is how my oven should work, because he has spoken to 40 other customers and the engineer at Samsung told him that is how my oven should work. I am not satisfied at all with the Samsung stove purchased at H H Gregg. I am unhappy with the run around from Samsung and their repair man. The repair man has not even looked at my oven. My stove top controls, yes.
Publicado: January 18, 2012
Carolyn of Myrtle Beach, SC
Fuente: consumeraffairs.com

We purchased the Samsung refrigerator with french doors and icemaker in 201
We purchased the Samsung refrigerator with french doors and icemaker in 2015. By 2018 the icemaker was constantly freezing up and had to be thawed, only to be frozen again in 10-14 days. It is now worthless, as the tray will not even fit into the icemaker casing. This is a known issue with this style refrigerator, yet Samsung is doing nothing. The repairs are way too expensive and even after several service calls and attempts to fix it, they still dont work. Do not purchase this style of Samsung refrigerator because you will encounter many problems with it. Maybe not at first, but give it time. Shame on Samsung for selling such a horrible appliance. There are hundreds, if not thousands of complaints on this product. Save yourself some money and headaches and look at another brand.
Publicado: March 13, 2019
Denise of Gardner, KS
Fuente: consumeraffairs.com

7 month old refrigerator had an issue with the refrigerator door. The ice f
7 month old refrigerator had an issue with the refrigerator door. The ice flap was opening and closing constantly. After leaving us for 12 days without a working refrigerator and 3 cancelled service calls someone showed up to replace the door that was sent to them directly by Samsung. It is not the correct door and now they are refusing to replace with the correct door. The customer service is terrible and the product is defective. Do your research and avoid these appliances.
Publicado: March 1, 2020
Julie of Tampa, FL
Fuente: consumeraffairs.com

I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS
I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS OF OWNERSHIP - I had contacted Samsung personally and they repaired the problem 3xs in 2 1/2 years of ownership. The failure with the ice maker has happened again and they decline to repair it at this time. I have all Samsung products in my home, refrigerator, dishwasher, microwave, oven and ceiling fans that come with the Samsung Technology - I needed a replacement Television for my Granddaughters room last week and I couldnt in good conscience purchase Samsung for at this time I feel betrayed by the fact that they will not stand behind their product especially with a loyal customer such as myself. I also forgot to mention I have purchased Samsung products for my daughters in the past.
Publicado: September 12, 2019
Brian of Stafford, VA
Fuente: consumeraffairs.com

I recently replaced all my appliances and I was tempted by the Samsung styl
I recently replaced all my appliances and I was tempted by the Samsung style so I bought all Samsung appliances. The problem so far was the dishwasher after 2 months old. Reading on Internet I figured out the inlet valve went bad. I have tried to contact Samsung customer service multiple times. The waiting time is very frustrating. The representatives dont really know what they are talking about. They just waste even more of the time. They are very polite though but not helpful. Finally, they told me they will send me a technician. This was exactly 2 months ago. Im still waiting for them to come and repair the dishwasher. At this point we know that replacing the dishwasher again may be the best option. Tossing $500 bucks annoys me but dealing with Samsung its not worth it anymore. Honestly, I have been a big fan of Samsung but this dishwasher turned me down. Please be aware of Samsung dishwasher is NOT the way to go.
Publicado: May 5, 2016
Mariano of Holmes Beach, FL
Fuente: consumeraffairs.com

We purchase this Fridge for our RV which was screaming for a full sized Fri
We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.
Publicado: September 8, 2019
Dennis of Union Bridge, MD
Fuente: consumeraffairs.com

French Door Refrigerator RF217ACRS/XAA - After 1 year of purchase from Home
French Door Refrigerator RF217ACRS/XAA - After 1 year of purchase from Home Depot, it started having issues with water standing in the crisper drawers. Well, I read the manual and thought I fixed the problem. OH NO THATS BECAUSE THE BACK OF THE FRIDGE HAD COMPLETELY ICED OVER! Every month I have to take it apart, after I notice my food gets spoiled, to get the ice off the coils and flush the line again! NO RECALLS ON THIS CRAP!!?? Everything has been replaced and it STILL freezes up solid!!! I am calling Samsung tomorrow because I have had it with the expensive junk they sell!!!
Publicado: February 8, 2017
Jackie of Carrollton, GA
Fuente: consumeraffairs.com

I have had nothing but trouble from this Samsung refrigerator since I bough
I have had nothing but trouble from this Samsung refrigerator since I bought it. The ice maker has never worked correctly and it has been worked on and parts replaced over and over and over again. I would not recommend this product to anyone!! My experience has been a nightmare!
Publicado: April 23, 2018
Barbara of Trussville, Alabama
Fuente: consumeraffairs.com

The SE error occurred on a two-year-old over-the-stove microwave. The same
The SE error occurred on a two-year-old over-the-stove microwave. The same thing - unplug, worked for a short time and then nothing but an SE error since. The TV has been a problem as well. Luckily, I had a warranty. But it is less than a year old and I had the entire rear component replaced. Now there is a line on the middle of the picture that will not go away. I think they are just selling junk.
Publicado: July 31, 2012
Laura of Monroe, CT
Fuente: consumeraffairs.com

Go ahead and buy a hairdryer if you own a Samsung refrigerator, it will be
Go ahead and buy a hairdryer if you own a Samsung refrigerator, it will be your new best friend. Same problems as everyone else, freeze ups on evaporator fan and coils, water leaking out of the bottom, spoiled food, loud irregular noises, and the ice maker doesnt function properly. Just two years of ownership has convinced me that Samsung is incompetent at building a reliable refrigerator. I regret ever purchasing this unit and will NEVER buy or recommend that ANYONE buy their products. Samsung YOU SUCK!!!! This thing is junk and I want my money back so I can buy a reliable brand!!! If I had the money I would ship this useless hunk of junk back to Samsung headquarters with a note to the president of the company.Direct your complaints here: officeofthepresident@sea.samsung.com. Keep in mind that this is only for customers who have already called 1-800-Samsung and been unable to resolve their issue with the front line of the companys customer service.
Publicado: February 14, 2015
Wes of Greensboro, NC
Fuente: consumeraffairs.com

Have the Samsung French door 25 cu. refrigerator. Started noticing water un
Have the Samsung French door 25 cu. refrigerator. Started noticing water under crisper. $400 repair. Technician says he sees this problem on a regular basis and seems to be a design error! Contact Samsung to at least pay for the part and got the pat answer that it was out of warranty (true), however its not a defective part but a faulty design. Googled it and got 4,690,000 results. Escalated problem as per Samsung to exec level. Was told I would be contacted in two business days. Two WEEKS later, no contact. I do recommend anyone buying this product.
Publicado: September 26, 2013
Gordon of Carencro, LA
Fuente: consumeraffairs.com

FTQ307NWGX/XAC Kitchen Range - The range power board blew up with such forc
FTQ307NWGX/XAC Kitchen Range - The range power board blew up with such force that the fuse totally disintegrated and it scored the top of the range. (see pictures) Their tech said that the range was unrepairable given that metal fragments went throughout the range and that it should not be plugged back in. After 4 weeks of delays and games here is a quote from them: Please be advised that the OOP (Office Of President), our exchange team is now outsourcing a replacement of an equivalent model. Sorry for any inconvenience in regards to the issue, but we are trying to expedite the solution. Feel free to email me if you have any questions.Since this email, they have backtracked and withdrawn their offer and decided instead to offer me a $475 refund as a courtesy. I keep trying to remind them that their range BLEW UP and their tech said with us unsafe and should not be plugged in. Before I knew what Had happened and while I was still using the right side of the stove, the stove burned a pot while it read H on the range. The element was off and look at the pictures for what it did. Little wonder that my wife is afraid of the range. I am angry that being elevated to the office of the president has done nothing but add in additional delays and inaction. I am 4 weeks and counting. I have lodged a BBB complaint and I will pursue this elsewhere. How can a company tell you it will replace your range and then go back on its own word?
Publicado: June 23, 2014
Brian of St Thomas, ON
Fuente: consumeraffairs.com

I scrolled down and read the reviews until the Dec. 28, 2010 entry where I
I scrolled down and read the reviews until the Dec. 28, 2010 entry where I found someone who had the same dishwasher as I have: DMR57. I loaded my dishwasher last night, put in the soap and shut the door to start it. When I touched the start button, it was dead. The whole touch panel was dead. Thinking somehow a breaker had blown, I checked on that and it had not. The machine was just dead. My husband is an electrician, but he didnt even get a chance to check the electrical. He shut the door and something inside, the latch broke. Now the door doesnt latch. We bought this unit in September 2008. After having it for two weeks back then, we called the service department explaining how touchy the control panel was. If you just skimmed the panel, you could turn it on or off. The instrument was replaced but it is still extremely sensitive. We began to put the touch panel in the child lock mode when in use and when not in use. By doing so protected the touch panel; we couldnt turn it on or off. It is awful when the dishwasher is on and in mid-wash cycle and you accidentally touch or skim the panel and the whole machine is turned off. This dishwasher does not restart from where the cycle was shut off. You have to restart the wash cycle from the beginning. Weve decided to replace the dishwasher with another brand instead of fixing this one. Dishwashers should last some 10-15 years. We will not be buying a Samsung. I must say that we have a Samsung refrigerator that I just love! I may jinx myself, but lets hope not.
Publicado: July 17, 2012
Kb of Pittsburg, KS
Fuente: consumeraffairs.com

Refrigerator, RF266AB, new on 7/7/09... January 13, 2014, home in evening w
Refrigerator, RF266AB, new on 7/7/09... January 13, 2014, home in evening with $166.00 of groceries; felt thawing freezer unit foods. Had to load perishable purchases. Checked temps. Fridge 54 degrees, freezer 38 degrees. Referred to manual and reset according to instruction. 6:30 next morning, far worse. Unplugged unit and re-tried temp settings. Removed ALL foods and dispersed to all friends and family. Called customer service (HA!) 1/14 a.m, could possibly come out on 1/17. Cust. rep. called and said no service till Tues., 1/21//14! ONE WEEK NOW WITHOUT MAJOR APPLIANCE! Lost most of our foods. EXPENSIVE! Very nice service rep. called and came Mon. eve. 1/20. Very knowledgeable and professional. Did testing. Probably compressor. Ordered immediately. Maybe due Fri., 1/24. TEN days now w/o fridge! I called Samsung. Laticia referred me to problem solving cust. resource. I FINALLY got to Deidre in ECR on 1/22. They were very reluctant to transfer me there. No expediting part delivery. Fri. eve 1/24 Tony spent four hrs.replacing compressor! (from 6p-10p)!! He advised us to call in a.m. on Saturday if any problem. Extremely proficient young man, overworked and tired.TEN days without a fridge is obscene in the 21st century!! Samsung should be ashamed of their ethics and standards. IF I had an infant requiring formula OR a necessary, perishable medication, I was told action might be sooner.... REALLY!? Somehow Im disillusioned with that thought! Maybe they would have sent a styrofoam cooler! Samsung NEEDS better customer response, action, & customer satisfaction. How about more technicians to serve the needs of their presumed good reputation? Deplorable is the best word I can use for their lack of compassion and delays. Oh, and how we imposed on our friends and neighbors! I sent flowers to thank them! This was a MAJOR disruption for ALL... except most of the Samsung staff who probably had cold refrigerators the whole while!For five years I loved and praised this appliance. Yes, verbally. Not so sure now. We own two Samsung TVs. I pray we never have to require service. OH, and by the way... IF we had another service person from anywhere come to our rescue... we would have voided our five year warranty on major parts. Makes one wonder if that was why we had to work so hard and long for the result. Two weeks now with cold circulating air. Pray for us that it lasts, and pray it doesnt happen to YOU!!
Publicado: February 10, 2014
Gayle of Peabody, MA
Fuente: consumeraffairs.com

We purchased a beautiful Samsung refrigerator that died - literally died wi
We purchased a beautiful Samsung refrigerator that died - literally died within 45 days of purchase. Samsung has refused to replace the product and instead requested a repair service evaluate the refrigerator. Repair service RECOMMENDED by Samsung reports this is TOO BIG a job for them and have recommended replacement. Samsung REFUSES to do this. What business does NOT stand by their product. We have now waited two weeks for action by them - no response. We DO NOT recommend this company! AWFUL customer service!!!
Publicado: October 27, 2016
kristine of Boxborough, MA
Fuente: consumeraffairs.com

Bought this Samsung refrigerator (Rf263beaesr) because we thought Samsung w
Bought this Samsung refrigerator (Rf263beaesr) because we thought Samsung was always high quality. So wrong, had this for 3 years, it was trouble free for one year, after that, problems with the icemaker, ice building up inside, water leaking into the fridge, ice building up around the fan, needing to empty refrigerator, turn off, and totally defrost, dont waste your money. Theyre pieces of junk. Im so mad, retailers should not sell Samsung refrigerators. I have a GE fridge in my garage, bought it 25 years ago, for $400.00. Still works perfect. Thats where we put our food when we have to thaw out the Samsung every couple of weeks. RETAILERS... Stop selling Samsung refrigerators, and ripping off customers. It makes you look bad!
Publicado: March 13, 2018
Michael of Chardon, OH
Fuente: consumeraffairs.com

We bought a Samsung refrigerator, delivered in 01/2015. The refrigerator is
We bought a Samsung refrigerator, delivered in 01/2015. The refrigerator is just out of warranty in 6/2020 and the ice maker stopped working properly several months ago. It never put out much ice to begin with. We had to de-ice the fridge and reset it several times because it stopped making ice. It also started leaking from behind the water/ice dispenser and down it. We had to keep a towel on the drip tray to keep the water from trickling down the fridge. Samsung refused to cover the repair because it was just out of warranty. The service repair shop referred to us by Samsung, charged $320 total for the ice maker part that costs $110 with shipping on Samsungs site. The repair man would give us a window of time and then not call us back. I had to reach out to him every time and 1/2 the total payment was required upfront. Another friend of ours has the same fridge and purchased it right before we got ours and their motor went out a year after owning it. My brother and his wife purchased their GE fridge at the same time we bought ours and they havent had one issue. We wont purchase Samsung appliances again.
Publicado: July 2, 2020
Mindy of Orem, UT
Fuente: consumeraffairs.com

The knobs that control oven and burners are much too sensitive. I have acci
The knobs that control oven and burners are much too sensitive. I have accidentally turned the front burners on and ruined several glass dishes and some knives. Plus Im concerned that hot glass dishes can explode in someones face when unaware they are hot. This product flips my circuit breaker at least 3 times a week. Do not purchase this item.
Publicado: September 4, 2021
Joyce of Fairborn, OH
Fuente: consumeraffairs.com

Samsung’s idea of customer service is “3 – 5 business
Samsung’s idea of customer service is “3 – 5 business days and someone will call you”. At this point we have been without a functioning refrigerator (I consider a refrigerator to be a basic need in this day and age) for 14 days! The specifics are below: A service tech was sent to ‘fix’ the problem one week after we first reported the problems to Samsung. The fix/part replacement (2 different parts were tried) did not correct the problem. The Tech talked with Samsung’s technical support from our home and said, My office will call you on Monday (9 days after the report to Samsung).On Wednesday (11 days after the report to Samsung) the same tech is back with a 3rd different part. Still not the answer. At this point, it is determined that we need a whole new refrigerator (current unit is only 6 months old). The Tech entered a ticket into the system AND once again it is 3 – 5 days before someone will call us. Not, 3 – 5 days and you will have a new refrigerator – NO, 3 – 5 days and someone will talk with you about what can be done. Now it has been exactly 14 days since our Samsung refrigerator has worked. Still we have not received a call from anyone from Samsung regarding the solution to our problem. This was my first Samsung refrigerator; it will be my last.
Publicado: November 8, 2019
K. of Winter Park, FL
Fuente: consumeraffairs.com

I have water running out of my ice maker like a water fall. This fridge is
I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You cant make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...
Publicado: September 12, 2013
Carolyn of Collinsville, IL
Fuente: consumeraffairs.com

After hurricane Sandy I bought all Samsung appliances, I may add that my ne
After hurricane Sandy I bought all Samsung appliances, I may add that my neighbor also bought same appliances. Within a year, refrigerators both mine and my neighbor was leaking, within 3 years, both our microwaves broke, hmmm coincidence??? Within 3 years also, our shelves in our refrigerators developed stress cracks in all glass shelving supports, within 5 years, my neighbors refrigerator broke, Samsung hasnt honored anything, so she bought a different name. Within 5 years, my dishwasher broke, Samsung dont wanna hear it. I am so disappointed in Samsung that none of their appliances are reliable, and break after 5 years, it cheap in price though! My fridge was 1000, my dishwasher was 700, my stove was 800, my microwave was 400, Samsung said sorry, after 1 year go screw yourself!!
Publicado: July 24, 2018
Angelo of Lindenhurst, NY
Fuente: consumeraffairs.com

I bought dishwasher as well as refrigerator and electric range in 2013. In
I bought dishwasher as well as refrigerator and electric range in 2013. In 2014 the dishwasher started to have problems (the soap compartment wouldn’t open), so the technician came and replaced the whole dishwasher under the warranty. In 2015 the dishwasher started to malfunction again, the same problem. Another technician came in and replaced part under the warranty again. In 2019 the same problem occurred again. This time the first technician couldn’t replicate the problem. The second technician came in, and he said that it’s most likely intermittent problem, and it’s possible that 3 different parts should be replaced, and since the warranty run out, he doesn’t recommend spend the money on the unknown. I really appreciate this concept. When I called Samsung again, they said that the main circuit board under the warranty since it was replaced in 2015. But when I tried to call the company who is fixing the dishwasher, they explained to me that Samsung doesn’t extend the warranty on the replaced parts and everything goes to the original date of purchasing or replacement of the machine. I had a dishwasher for over 20 years in Massachusetts (not Samsung), never had a problem. Never will buy Samsung products again and wouldn’t recommend it to anybody. On top of the bad product, bad manufacturing warranty too.
Publicado: July 9, 2019
Raisa of Palm Coast, FL
Fuente: consumeraffairs.com

I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. O
I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. On 05.08.2016 the fridge stopped cooling. When registered complain service engineer who visited communicated that Compressor Pipe has leaked and thus eventually the Compressor Gas has leaked. This is not covered in Warranty.The root cause he communicated is that locality air causes this and all the fridges in this area have same issue and the pipes needs to be replaced every year. When inquired in DWARKA area it was found that this was total bluff.
Publicado: August 5, 2016
Balaji of New Delhi, Other
Fuente: consumeraffairs.com

Ive had a Samsung range for 4 months and am extremely disappointed with it.
Ive had a Samsung range for 4 months and am extremely disappointed with it. The black glass top is amazingly cheap for such an expensive range. It is impossible to keep clean and scratches very easily. I had my old GE range for 10 years and it still looked like new when I replaced it with this Samsung. In just 4 months, this range looks old and worn. Every pot scratches the surface. I only use the pad and cleaner supplied with the range and even that scratches the surfaces. Plus, any spillovers go down into the vents and streak the oven door glass. I contacted Samsung and they sent out a technician who took pictures and said Samsung would call me. Its been 3 weeks and no call.
Publicado: November 18, 2014
Stephanie of Naples, FL
Fuente: consumeraffairs.com

I have had my Samsung French door Twin cooling Refrigerator for a little mo
I have had my Samsung French door Twin cooling Refrigerator for a little more than a month. When cleaning and polishing it I noticed pin size rust spots that are barely visible to the eye. However when I spoke with Samsung they said I should of noticed them when the fridge was deliver. We did look over the appliance for scratches, dents, and marks but these spots are the size of the point of a pin and can not be seen until you are up very close which I was today when I was polishing the doors. Since it is a Cosmetic problem Samsung will do nothing.Goemans Appliances where I purchase my Appliances for my new home said to try Stainless Steel Cleaner. I will do that, I sure hope it works. When I hung up the phone from Samsung I went to the internet to see what I could do. It is frightening what can happen with these tiny spots if you do not get them under control. My advice do not buy Samsung. They do not stand behind their products. Goemans Appliances do not service their products and most of all DO NOT BUY SS APPLIANCES. The companies are getting away with fraud.
Publicado: May 31, 2016
Barb of Thorndale, ON
Fuente: consumeraffairs.com

Worst refrigerator. Waste of money. I have had to replace ice maker twice.
Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Dont buy a Samsung refrigerator.
Publicado: October 8, 2015
Olga of El Paso, TX
Fuente: consumeraffairs.com

The compressor under warranty are in my fridge. Samsung comp. getting no he
The compressor under warranty are in my fridge. Samsung comp. getting no help.
Publicado: June 25, 2016
Sachin of Delhi, Other
Fuente: consumeraffairs.com

Call Samsung repair March 9. Their technician came out March 15th. Said it
Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.
Publicado: March 22, 2018
Kim of North Attleboro, MA
Fuente: consumeraffairs.com

I had a 32-year old refrigerator and NEVER needed a repair or new part. I b
I had a 32-year old refrigerator and NEVER needed a repair or new part. I bought a Samsung only because I remodeled a small kitchen and needed a relatively small refrigerator for the intended space. I have owned it less than two years. Water accumulates under the drawers and in the drawers; I need to soak up the water almost daily or it will spill out onto the floor. Samsung told me to contact a repairman in my area. I tried to find a Samsung repairman and discovered that none exist in my area! I will never buy a Samsung product again.
Publicado: September 1, 2017
Susan of Carmel, CA
Fuente: consumeraffairs.com

Major repairs after one year. Then a year and a half later more major repai
Major repairs after one year. Then a year and a half later more major repairs. $90 diagnostic fee for a 5 minute visit. $100 case brake part plus another $60 for labor. Just purchased stove and microwave to match. Will return both and buy different brands! A new appliance should last more than 2 and a half years. Very disappointed. Will never purchase anything Samsung again!
Publicado: April 4, 2016
Leslie of Springfield, MO
Fuente: consumeraffairs.com

I bought a Samsung french door refrigerator two months ago on 5-22-2015. I
I bought a Samsung french door refrigerator two months ago on 5-22-2015. I noticed yesterday that the SAMSUNG letters on the front of the refrigerator were beginning to peel off. I emailed a complaint and got a call from customer service today. They claim this is physical damage and not covered by the warranty. I explained to the representative that I have been using a 3M stainless steel appliance cleaner with a microfiber cloth and there had not been any abuse to cause this to happen. She transferred me to a more senior representative who made the same claim. This is ridiculous!!! I have a Samsung stove and microwave that Ive had close to a year with no problems with the same lettering. Ive been a loyal Samsung customer owning Samsung TV, (2) Galaxy 6 phones, a microwave, and stove/oven. I was in the market for a Samsung dishwasher, washer and dryer but they have lost me as a customer.
Publicado: July 28, 2015
Tom of Huntington Beach, CA
Fuente: consumeraffairs.com

Sometimes I notice that my dishes are not totally clean. Its almost as if t
Sometimes I notice that my dishes are not totally clean. Its almost as if the washer skips cleaning some of them. I have to wash some of them over again.
Publicado: January 28, 2018
Stephanie of Chicago, IL
Fuente: consumeraffairs.com

I purchased a Samsung Refrigerator in 2013, RF217ACRS/XAA, French door. Aft
I purchased a Samsung Refrigerator in 2013, RF217ACRS/XAA, French door. After less than 1 year one door became broken, because plastic hinge of the door. In that time, it still was under warranty. This year I have another problem, ice start accumulates in back side of refrigerator section. This summer I already defrosted it 3 times. Lady in service center told that problem is more likely in evaporator and repair will cost me $300. Sounds like I will need spend more money to keep this one in working condition. I am very, very upset. So, they use cheap plastic and cheap part, put together and after sell it as expensive unit.
Publicado: August 15, 2016
Leila of Champaign, IL
Fuente: consumeraffairs.com

So start by saying Im huge Samsung person, TVs, note Phones, Sound bar, Etc
So start by saying Im huge Samsung person, TVs, note Phones, Sound bar, Etc.. So figure why not try appliance even though they are new to it. I got Appliance package and Ice machine gets stuck about once week on refrigerator which is annoying but works good otherwise. But stove after about year/year and Half started glitching out on display, which go online and see this is common problem other experience due to Poor motherboard/Motherboard issue.Which after never having issue thought it was huge telling factor that when I finally have issue Samsung says, We can connect you with service company. They will charge you $200 just to come out diagnose the issue, when I could by a new range for twice that, as that did not include parts depending on what is needed or labor. Not a FAN, would say Stay away from Their Appliances altogether. They are still figuring it out and not very helpful. Also from customer support over feeling taken care of or anything Useful was done would rate it 0. as I could have figured out same thing.
Publicado: February 28, 2020
Thomas of Phoenix, AZ
Fuente: consumeraffairs.com

The Samsung dishwasher, while never doing a great job cleaning dishes (even
The Samsung dishwasher, while never doing a great job cleaning dishes (even when rinsed prior) at least continued with the cycle... except until after about a year. We bought a 5-year warranty on all our appliances, and the dishwasher is the main appliance where its been needed. But still only works for a month or two. IT IS A PIECE OF JUNK!!! Right now, we are trying to figure out how the remaining 3 years on our warranty can be prorated to exclude the dishwasher, and just go out and buy another dishwasher. This one is completely unreliable!!
Publicado: March 21, 2016
Annette of Columbia, MD
Fuente: consumeraffairs.com

I bet we havent used the dishwasher 10 times. We bought it before the condo
I bet we havent used the dishwasher 10 times. We bought it before the condo was finished remodeling. It sat there until the builder could finish so the warranty is right at a year. Even tho we havent been in our condo a year. Its a beach condo so we are not here all the time. You literally have to slam the door to get it started. It washes for 2.58 hours according to the button on top. (If you can get it to run). It stops and starts. We have called Samsung did everything they suggested by unplugging it. Nothing they suggest works. Piece of junk Dont by Samsung dishwasher. Exactly why they dont have a better warranty. Youre just screwed.
Publicado: June 9, 2020
Pj of New Smyrna Beach, FL
Fuente: consumeraffairs.com

I usually never write online reviews but I feel compelled to warn anyone I
I usually never write online reviews but I feel compelled to warn anyone I can about Samsung and the junk appliances it produces. Ive had numerous experiences with Samsung Refrigerators, Dishwashers, etc. For one thing....their refrigerators have a known design defect which causes the evaporator coils to build up ice on them. Usually after approximately one year (after the warranty runs out) you will start hearing loud clicking/grinding noises from your freezer. This is the fan hitting the ice building up around the coils. You will then be forced to defrost the piece of junk with a hair dryer or just shut it off for 24 hours to defrost it. Samsung has known about this for years, yet it continues to produce junk appliances and will not stand behind them.
Publicado: April 16, 2015
Paul of Powhatan, VA
Fuente: consumeraffairs.com

I bought this range in November 2013. From the first day the temperatures o
I bought this range in November 2013. From the first day the temperatures of the oven were inconsistent and the convection setting was even worse than the regular oven. I had a Samsung service technician come for service twice and showed him pictures of the uneven results of my baking attempts. He said there was nothing wrong with the oven and finally replaced the thermostat to appease me. I really wish I returned this range at that time but decided to make do. Over the years its gotten progressively worse. The upper convection fan doesnt work so I cant even use the upper oven because it wont let you use the regular setting in the upper oven. When I use it as a full oven with the regular oven setting I have to rotate the food to try to get it to cook evenly. The oven makes terrible noise.
Publicado: June 11, 2021
Judith of Phoenix, AZ
Fuente: consumeraffairs.com

Ceramic cooktop model# NE59J342*SS - Cooking sausage on 3-month-old stove (
Ceramic cooktop model# NE59J342*SS - Cooking sausage on 3-month-old stove (about the 3rd or 4th time using the burner). After cooking then cleaned stove top and noticed a very small crack on burner! I had no idea where it came from. Noticed there was a small crack about 3/8 in long. I called with complaint and received call from Starkey Williams for repair, was told to take photo. Photo was sent to Samsung. The person from customer service said it was not covered because the warranty does not cover physical damage and said something was dropped on it and broke it. Drop damage??? I never dropped anything on it. Samsung refused to cover it stating physical damage not covered under warranty. Samsung refused to consider this could be manufactured defect stating it was physical damage. There is no indications that anything was dropped on it. Executive customer relations put me on hold for 45 min and then I was disconnected twice after waiting to speak to supervisor. Then finally was able to reach supervisor voice mail (what a surprise!), left message to return call and hopefully I will hear something soon. But will probably be told the same thing not covered under warranty, still not happy. Stove was recommended by Lowes rep! Samsung is the worst company I have ever dealt with!! Still fighting to see what someone can do.UPDATED ON 09/02/2015: Update to my complaint about Ceramic cook top model# NE59J342*SS. After several calls to Samsung and from Starkey Williams with no solution except for me to pay out of pocket for the cost of parts, labor and repair of range (approximately $300.00 for new cooktop and $175.00 for service call). Since I had purchased this range less than three months ago, I became very frustrated and decided to contact Lowes with my problem. I informed them of the complaint and was told I should have come to them first. I then quoted to Lowes the electrical safety warning statement from page 6 of the Samsung user manual. If your appliance malfunctions or if fractures, cracks or splits appear, switch off all cooking zones, unplug the range from the AC wall outlet and contact your local service center. (That sounds like this is not a new complaint, may have happen to someone else?) I didnt know who the local service center was, so I contacted Samsung with no help. Lowes instructed me to contact Lowes Advantage warranty service. I did and again no help as their warranty only covers what Samsung warranty covers, and does not cover physical damage. So, now what? I looked on back of sales receipt for Lowes return policy and found at Lowes, customer satisfaction is their goal. So, I hoped they might be able to repair or replace the item since it was purchased less than 90 days ago. Second trip to Lowes and discussion with appliance sales person and manager I was granted a solution and that was to replace the damaged range with another same model range. Im happy Lowes was able to help me and hope that I dont have any problems with this range. The delivery person said he was surprised of problem with Samsung range as he felt Samsung was a good company and made good products. I hope hes right. Thank you Lowes for your support in this issue.
Publicado: August 26, 2015
Carolyn of Martinsville, IN
Fuente: consumeraffairs.com

My wife was warming up pizza in the oven and heard several popping/cracklin
My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.
Publicado: June 3, 2017
Glenn of Albuquerque, NM
Fuente: consumeraffairs.com

Very good fridge/freezer except that it has expensive water filters and sin
Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.
Publicado: January 6, 2017
Jack of Deltona, FL
Fuente: consumeraffairs.com

I really enjoyed my Samsung except I do believe that part of my issue is it
I really enjoyed my Samsung except I do believe that part of my issue is its a side-by-side with a French door and I dont have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue Ive had is with the ice maker. It does not seem to make ice well and when it does make ice theyre small.
Publicado: April 30, 2018
Patricia of Cumming, GA
Fuente: consumeraffairs.com

Samsung refrigerator RF26X Series Model # RF26XAERS. My wife and I purchase
Samsung refrigerator RF26X Series Model # RF26XAERS. My wife and I purchased a 26 cu ft Samsung refrigerator french door freezer on the bottom on October 12, 2011. We spent over $3,000 on Friday December 16th, 2016 the freezer & ice maker quit working at the same time. I contacted Samsung about the matter and I was informed that my warranty was expired, the refrigerator came with a 12 month warranty then we added a five-year warranty on top of that. Question is how can it be expired? Its only been 5 years total including the original 12 months that came with the purchase. I would like a full refund. Please dont buy anything from Samsung. Youve been warned.
Publicado: December 29, 2016
Thomas of Portsmouth, VA
Fuente: consumeraffairs.com

Out of all the Samsung appliances I own or have owned, TVs, refrigerators,
Out of all the Samsung appliances I own or have owned, TVs, refrigerators, stoves, cell phones, tablets. My microwave is so far the best, besides my TVs. I really enjoy the accessories that came with it. 2 serving plates are nice. The rack so I can have 2 levels, or more room to cook more food at the same time. All the features that are very easy to use.
Publicado: October 23, 2021
Christy of Nashville, Indiana
Fuente: consumeraffairs.com

We purchased Samsung appliances at HHGregg in Dec 2013 and installed them i
We purchased Samsung appliances at HHGregg in Dec 2013 and installed them in Jan 2014. The stove was delivered damaged and had to be reordered. It came a little while later and I installed it. They all worked good until about 2 weeks ago and the oven quit working. My wife called Samsung only to be told the warranty had expired Nov 2013, and the stove was not registered to our phone number or address. That was not possible because we received it in Jan 2014. She took our information and a person from Samsung called back in a few days and said they were going to replace the stove. They just needed a copy of the receipt. The person would not give a full name or phone number. Just the first name. My wife emailed the receipt and we waited for 5-6 days and no one contacted us. My wife called Samsung again and this time she was talking to a woman who was very rude and said they did not get a receipt. She asked to send the info again to a different place and she waited on the line and said she got it and a repair man would be out Friday. When asked about replacing the range, she said something like why should we. When asked for a written copy of what our warranty is and when it is good to, she refused and refused to give an address to write a letter to, and refused to let my wife talk to a manager. We dont trust them now and think it could be possible we didnt get a new stove. What can we do to make this right?
Publicado: August 7, 2014
Rick of Saint John, IN
Fuente: consumeraffairs.com

This has to be one of the worst refrigerators (Samsung 28.5 capacity, Frenc
This has to be one of the worst refrigerators (Samsung 28.5 capacity, French door with freezer below) ever made. The ice maker would make ice sporadically. Sometimes there was enough ice to get through a day. Most of the time we had to rely on trays of ice that we purchased separately out of frustration. The shelves that hung on the doors were so poorly designed that they often broke off which caused many disasters with broken condiments and such. I know the shelving problem is not isolated to our refrigerator. A friend had the same model and every one of his shelves were also broken. Currently my shelving is patched together with tons of duct tape. Now to make things worse only 7 years old and the compressors has stopped working. I would caution anyone who is considering a Samsung refrigerator to reconsider.
Publicado: June 21, 2017
Stanley of Jacksonville, FL
Fuente: consumeraffairs.com

I recently purchased a whole kitchen appliance package from Samsung and in
I recently purchased a whole kitchen appliance package from Samsung and in the six months that I have had it, I have had numerous problems. The microwave out and out just died on me, the handle on my freezer door keeps falling off and the worst is the finish on the oven door is peeling off. Samsung refuses to fix it, saying it is cosmetic, which is what all the other people on the reviews were told too. How can you make a crappy product that doesn’t stand up to everyday use and then say youre not going to fix it? I am going to talk to a lawyer about a class action settlement! Shame on you Samsung for not caring about the people that are paying their hard earned money for your faulty product!
Publicado: January 29, 2020
Rhonda of Summerville, SC
Fuente: consumeraffairs.com

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on No
I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.
Publicado: February 13, 2018
Doris of Houston, TX
Fuente: consumeraffairs.com

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