I purchased a Samsung dishwasher at Lowes and had it less than 24 hours when it started flashing Heavy. When I called the company, they said that it meant that it was improperly installed & I had to have a tech come look at it. I called Lowes & they said that if it already was giving me trouble, not to bother with a tech and to return it. The Samsung tech wouldnt give me any information as to whether it was electrical, plumbing or whatever. After reading on the internet I realized it was the product, not the install. It is a piece of junk that is an electrical malfunction nightmare!

Purchased Samsung fridge 2013, 3 door. Great unit for the first year. Since then I have to remove the ice maker every 3 months to thaw out and chip the ice off the compartment walls. The ice builds up around the ice maker and eventually blocking the ice from dropping. Ice backs up, freezes together forming an ice rock. Dealer cant help because it is a design flaw and Samsung will not admit it. Slap me if I ever purchase anything made by Samsung.

Please do your own research before buying a new refrigerator. I thought I did. I purchase a Samsung French door fridge in November of 2016. Little did I know that all Samsung French door fridges have a design defect, - ice maker freezes over, stops making ice, leaks, and, sometimes, as in my case, freezes shut so the tray cannot be gotten out. Takes an hour with a hand held steamer to thaw it. Thousands upon thousand of unlucky people have been dealing with this for the last fifteen years. My experience with Samsung customer service has been terrible. This is not what one would expect from a consumer appliance manufacturer.

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

My Samsung dishwasher model DMT300RFW failed six months out of warranty, but used less than 20 times (it was at a second home). Repair cost was just over 1/2 the purchase price.Failed part was the drain pump, DD31-00005A. Failure mode was that the impeller shaft O ring had expanded from the drain water, preventing the shaft from turning freely. (The housing O ring had also expanded.) The O rings were not made with an appropriate material. In summary, the failure of a 10-cent part killed the dishwasher.Next, an attempt was made to report these findings to Samsung through their 800 number. Though my message was taken, there appeared to be a stone wall in terms of getting anyone to do anything. If this happens again, and it likely will, I may buy space in the Wall Street Journal and see if they care.What did I expect, at least that someone would make sure that my findings got to the right people. I guess it would be naive to expect anything else.

Our family purchased a Samsung French Door refrigerator (RFF266-AEPN) in fall 2016. It was about $1,600 and looks nice. In February 2018 (after 12 months - when the warranty expired), we heard random beeping noises in the afternoon and evenings with the freezer temperature panel fluctuating wildly from -8F to 2F. I had a bad feeling when two high-quality appliance repair companies both refused to diagnose or fix ANY Samsung refrigerators. The Sears Appliance Service Company said the freezer fan was broken and that the replacement part was $650 in addition to a service installation fee ($150). So, now Im stuck with purchasing a brand new refrigerator in less than 2 years! Beware if you purchase a Samsung refrigerator. Im never going to buy a Samsung-brand refrigerator again.

Samsung Microwave MR 5491G - We came back to our travel trailer after doing errands & shopping to find that the microwave had turned itself on. We had stored a bag of popcorn and chips in it and they caught fire filled the camper with smoke and melted the door window. We were very lucky we didnt lose the camper.

Model RF217ACRS - Bought this fridge in July, by September the doors already had rust coming through. Mind you, this is a STAINLESS STEEL skin. I have had a cheap small fridge outside by the BBQ for 5 years and it never showed rust. Samsung basically said tough luck. The rust is cosmetic and they dont cover cosmetic. What?! I spent extra for a stainless steel fridge because they are supposed to look better longer. In less than 6 months the thing looks terrible.Samsung has terrible products, poor craftsmanship, horrible customer care. I would have given it zero stars, but couldnt. Avoid Samsung products at all costs!

I recently had problems with a 5 year old Samsung refrigerator. To my surprise, most repairman refuse to work on Samsung appliances. In fact the first three turned me down and the forth said unfortunately he works on them. After hearing all of them tell me about how bad they are and referred to them as money pits, I decided to cut my losses. I have never run across a product so berated by people in that industry. The sad thing is everyone still pushes them instead of standing up and refusing to sell.

Bought all new Samsung appliances about a year and half ago. Since then had to repair refrigerator and dishwasher. Luckily I bought an extended warranty on the fridge but nothing else. Called Samsung and ask if they would send the part for the dishwasher. I would take care of labor they refused. Will never buy Samsung again. They make nothing but JUNK!!

Bought the Samsung DMT800RHS dishwasher from Lowes and installed it. After about 6 months of use, I noticed the top rack was sagging and not very sturdy. I noticed the adjustment clips were broken off the rack and I found 3 of them in the bottom of the dishwasher. I thought it was strange because we had never used the adjusters to raise or lower the rack. I called Samsung and described the problem so they looked up the date of purchase and said they would send out new adjusters to replace them. I got the parts and installed them. After about 4 months I noticed that 2 had broken off again - I knew it was a design flaw. I checked another model at Lowes and noticed they had a different design on that dishwasher for the upper rack. One morning after running the dishwasher the night before, I opened the door and began removing dishes - they were still dirty and there was liquid soap running down the door inside that had not dissolved. I reloaded the dirty dishes and turned it on. It filled with water, but the motor did not run and there was no washing. After checking out the control board (okay) and talking with Samsung, I tackled the problem myself. I removed the wash arm, unscrewed the filter module, removed the housing and found one of the broken clips wedged in the pump motor. After removing the piece and reassembling the module, it filled up with water and started washing. Samsung needs to provide a retrofit for the rack adjusters and send to all of their customers. I am considering making a clamp to wrap around the adjuster and the rack to keep it from falling below. Put my name on the list of dissatisfied consumers and contact me for a retrofit when available.

I purchased a side by side Samsung Refrigerator (RS263TD) in 2014. It began freezing at the bottom in 2017 and I had it serviced for $200 replaced the cooling panel. Now in early 2018, the problem is back. The service company guarantees their service for 1 year if there are problems with the unit; it was not charge. I have now reviewed the consumer complaints related to Samsung refrigerators -- they are all the same. What about a recall on the products. This product was a replacement for my GE (21 years of use). I will never purchase another Samsung product. GE only.

We purchased a new Samsung (dishwasher) appliance set 2 years ago. Constant bad odors & not cleaning well. During that time I had service come out several times. They always said everything was fine. Suggested cleaning products etc. All of which I tried. Nothing worked. The smell of this unit was horrible. Finally got rid of it and bought a Kitchen Aide. Love it! No odors and cleans well. I will never buy another Samsung product.

The dishwasher spontaneously started beeping and flashing LE code. Drain motor runs for about 10 mins, then shuts off but the LE code continues to blink. The manual says to turn off the circuit breaker and call for service. Ill call on Monday and see what they say. I read on this site that others are having the same issue.

We purchased the Samsung 4 door French model with ice maker 28 cu ft with stainless steel finish, Model # 28R7351SG from Best Buy for around $3k delivered. We are 18 months in and have ad some issues with the ice dispenser leaking water, only to find it created weak spots in the tray in door and the black stainless finish had peeled about 1 x 1 square and cannot be repaired unless the whole door is replaced at our cost. Best Buy said its out of their hands, call Samsung. Samsung said we could call a 3rd party and pay them $140 to come analyze the situation, and another$60 for labor and then we pay for parts.This is no small part. We have home owners appliance insurance but this is more of a cosmetic flaw as the iceman works. We did not buy the Super Geeks insurance from Best Buy but it also would not have covered this. This was a big purchase for us, and we waited a long time for it to be delivered in June 2020, it arrived July 1 2020, not it is Feb 1 2022. Its not under the 1 year warranty. Reviews said it would last 10-20 years. Do NOT BUY THE BLACK STAINLESS STEEL FINISH!

In Sept 2015 I bought a Samsung NE58F9500SS slide in electric range. Within 2 days we noticed cracks on the glass cooktop which kept spreading. Went to Lowes, where I bought it, and showed them pictures. They immediately replaced the bad one. It is 11 months later and I have the same problem, cracked cooktop. I called Samsung as it is still on warranty. Tech came to my home and told me he thought it would be approved. He showed Samsung a video of the stove in real time. Without any dialogue Samsung denied the warranty saying it was customer abuse. I have 4 other Samsung products but this will be my last.

I bought a side by side fridge, cost a fortune! First the bottom drawer developed ice inside, the repairman replaced the rubber seal. Then the warranty ran out. Immediately after, the water dispense spat water out fast. Because of the dripping, the bottom drawer handle is now rusted. Samsung accepts no responsibility for a less than 2 1/2 old fridge rusting. Now it makes as much noise as a chainsaw, Samsung again accepts no responsibility as it is out of warranty. NEVER BUY A SAMSUNG FRIDGE!!!

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasnt even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. Its headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowes) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

We purchased Samsung washer, dryer, & refrigerator from Lowes on Hilton Head Island. Nothing but trouble. Motor in washer and icemaker in fridge went out. We had to wait 3 weeks to have our washer serviced because they did not have an authorized service person in area. Today we paid $90.00 for a Samsung service person to come from Savannah GA to tell us that we need a $300.00 motor for the icemaker... plus labor... next week! Oh and by the way... Lowes is not carrying Samsung appliances anymore because of problems... go figure!!!

Dishwasher works ok, not great, just ok. Been trying forever 2 months to get 4 screws for this dishwasher, yet they are unable to send them to me? WTF?? Almost $900 for a dishwasher and they cant send mounting screws?

I purchased a brand new high end Samsung dishwasher thru Lowes. The top basket looked like it had been jammed into the bracket during the manufacturing process; the left side metal arm that the roller sat on was bent so it didnt fit onto the bracket and the other roller was broken. I called Samsung and they told me I had to purchase another roller even though I explained to them it was brand new. I had heard about their poor customer service thru a friend of mine that had purchased a refrigerator for her retired parents. It took Samsung over a month and a half to repair that brand new refrigerator (which in the meantime meant they had to rent a replacement at their expense). I own Samsung Smartphones, TVs, etc. but this will be the last large appliance I buy from Samsung. Terrible, terrible customer service over a couple dollar part!!!

My husband and I purchased a Samsung refrigerator in August of 2015; it was not the most expensive refrigerator but it was far from the cheapest. About a month after the refrigerator was installed, we started hearing this really loud noise while the refrigerator was running, as if the refrigerator was a jet about to take off. The noise gradually got louder over time, so every time the refrigerator started running, we would hear this loud noise. The noise was so loud that we could not hear our television in the other room. I contacted Samsung about the concern and they sent out a technician who claimed the noise was normal for all Samsung refrigerators. After the technician left, I called Samsung to speak with a manager and the manager advised me to record the noise and call back; I did just this the same week. The representative at Samsung that listened to the recording of my refrigerator stated that the noise is not normal and that the compressor is going out and needs to be replaced along with a hose. I was told that day that these items were being ordered (this was approximately 2 months ago now). I have called several times to find out what is going on with the parts because no one has come by to install them. Samsung transfers me from person to person and department to department; the only answer I get is there is a ticket for the parts. No one can tell me what is going on and no one offers any assistance. Samsung appliances are by far the worst! Do not purchase Samsung appliances!!! We have a refrigerator, dishwasher, oven, microwave, washer and dryer all from Samsung and the only appliance that works properly is the oven!!! I will never again purchase anything from Samsung and I advise all others to run the other way! Their appliances are horrible and their customer service is even worse! They do not stand behind their warranty and will transfer you around until you either give up or they can claim its out of warranty so they no longer have to help.

At times it runs very loud whereas I have to leave the door open for a while to reduce the sound of noise. One time the refrigerator became very hot and compressor had to be replaced. But at times it run nicely and I cant afford to have it replaced.

Just too angry to write right now. I will edit it later. Ice maker is totally junk. The freezer ices over constantly and I have to empty it into a cooler while I remove all the parts of the freezer to scrape and clean them. The slides freeze up as well and it is hard to open. Shortly after that the weatherstripping between the French doors started to tear and so did a part of the gasket on the top of the freezer drawer. I was cleaning the right pull out clear plastic drawer and to get to the spot where things collect, I pressed gently and the whole front broke and fell off ($75 to buy a new one). From the start the customer service has been terrible. At first they had no record of me buying it, and after I scanned and took a picture of it with my phone and sent them in they either said they could not read it or never got it. This went on so long it was passed its warranty. I have never been treated so badly from a company I paid a lot of money to for a fridge and got ZIP! I went through a similar situation with my new Samsung washer that was recalled and I could not get the same replacement so I had to get a smaller size and I was told the soap drawer would have the updated roller bearings and it does not. No response from Samsung or Best Buy for that matter. Never buy a Samsung appliance again!

We love our Samsung Smart French Door refrigerator! It is counter-depth, with the black fingerprint resistant finish. Beautiful appliance that really looks fantastic in our kitchen. This refrigerator has a surprisingly large food capacity. It has the 4-zone drawer, adjustable shelves, ice maker and water in the door. One of my absolutely favorite feature of this refrigerator though is the built-in pitcher inside of the door. It can be used as a fruit infusion pitcher and it automatically refills itself! The bottom freezer has two drawers with separations and makes organization easy.

Bought a Samsung refrigerator with a 5 year extended warranty from Lowes and it has been broken 5 times and the warranty expires in 4 months. I don’t trust the unit and may have to get rid of it at a significant money loss.

This fridge is almost 5 years old. Sometimes it freezes the milk and then like today, it thawed the ice cream! Absolutely despise this Samsung RS261. This is not even worth being a garage/basement fridge. This one is suited for the dump! Shame on Samsung for making such a horrible product.

I also have been disappointed with their product. The icemaker always freezes up. When you call them they tell you to find a Samsung dealer to repair it. The first time it had a broken seal, but it was under warranty. The next two times, it was fixed for approximately two months. Now it doesnt work at all. I will never buy another product from them again. This refrigerator was expensive.

My Samsung refrigerators icemaker started having issues less than 2 years after I bought it new. I have had 8 service calls in less than a year and the icemaker has been replaced once. The serviceman has said that it cant be fixed. I have called 3 or 4 times to Samsung and have documented to them the service calls and the statement from the serviceman that it cant be fixed. Samsung basically says that they cant do anything because it is out of warranty. Dont ever buy Samsung Appliances! My washer was recalled in less than 6 months and the new one is giving me problems. Class action lawsuit on the refrigerators!

Purchased fridge 2011 (Model RF217ACPN, Serial #Y4AU4ADBB00305F). Made three service calls. 1st - right after purchase, Freezer wouldnt freeze. 2nd, last year, the veg and fruit bins accumulated water. Sunday woke to a warm fridge and freezer, everything melted. Service tomorrow.

I wish I had reviewed this fridge when it first became apparent at how bad it was. Might have saved some folks purchasing one. It is French Doors with bottom freezer, about 4-1/2 years old. The first thing that we noticed was at 1 year old, the stainless was spotted. We are 2 retired people, no kids here. Used stainless cleaner to no avail. Called Samsung, they said they dont warranty the stainless. 2nd thing was a flap on the door broke because we didnt always open or close the right door first...never knew until this happened, and figured it out. That was over $300. Now, in the last 9 months the ice maker has gone out 3 times. Had it fixed for about $250. Less than 3 months later it went out again. The repair company fixed it as a warranty issue. Now, 6 months later...out again. Waiting for an answer from the repair company, but they only guarantee a repair for 3 months, and dont know if Samsung will do anything. I will not pay for another ice maker. Will start over with another brand...never a Samsung. Anything!!! So disappointed!

Absolutely horrible customer service. Ive had this $2100 refrigerator for 9 months and they want me to repair the ice maker myself. They flat out refuse to refund the price of the refrigerator. The fact that anyone is still selling these machines is mind boggling. DO NOT BUY ANYTHING FROM SAMSUNG.

We had our Samsung fridge for 3 years in July and the compressor decided to fail, with the warranty expiring after 2 years. However, Samsung organized a repair agent to attend at a cost of $130 for an onsite visit to tell me it was the compressor and that it would be covered under warranty as the compressor has a 5-year warranty on it. That was great so they organized an agent to attend again (Samsung Plaza) to pick up the fridge, so I waited all day and they never showed up. Then the following week, they finally picked it up. After a week of them repairing the fridge, they delivered it back. They delivered it in the pouring rain, it was windy and they were in a rush. In such a rush, the truck door smashed the side of my fridge. As they brought it into my house, they scratched and dented my door on my house. They broke the wheel underneath the fridge and pushed it along my floor boards. They have now made a mess of my floors by denting the floor boards from my door all the way to where the fridge is located. When they left, I went to shut the door and noticed pieces of the fridge on the floor and as I looked down, I noticed the door on my house was damaged and the massive dents in my floor. I then contacted them straight away to tell them because by this stage, the delivery guys had driven off. I had a 3-month-old baby in my hand at the time. Thats why I hadnt followed them out. When I reported it, they were great and shocked about what had happened and were making a case of it.After many, many calls since 9th August 2012, they finally decided to approve they would repair the damage. I have spent time getting quotes for the door and my floor to be fixed and forward them on. I then had the owner of Samsung Plaza come out to view the damage and she advised she would send me a check for the door to be repaired but had someone she knew who would fix my floor. Since then I have again made many, many calls and emails and really havent got anywhere. I was advised a repair guy would come 31 October and had a call in the morning to cancel. I then told her that I had the painter coming out to repair the door and needed the check for payment and she advised she would send it in the mail. This has never been seen. I have contacted her chasing the check and the repair guy and always am told, Ill call you back. I have been pretty patient and its wearing very thin now after almost months of this. I need help on getting to the bottom of this. In the meantime, I have another Samsung agent attend to pick up and repair the broken wheel on my fridge.

My Samsung French Door Model SRF 579 DIS bought about 4 years old has been fixed for water lodged in the vegetable drawers about a year ago. Now the same problem happened again and out of warranty. After reading all the complains about the same problem from many people, the product should be recall and the Consumer Affairs should step in and help the consumers. No more Samsung fridge again.. Please help..

Model M/C FTQ353IWUX/XAA Caught on fire all by itself. We heard a loud pop (like a lightbulb breaking). My wife went into the kitchen and found flames coming from behind the clock. Stove was not in use and thankfully we were home when this happened or we may of lost our home. Called Samsung and after almost 2hrs on the phone we were met with your stove is out of warranty, we will pay for the technician but we would have to pay for the parts. The stove is a total loss. Other than smoke damage to our wall and microwave above it, we are ok. No more Samsung for us.

I like the way the refrigerator looks, but the icemaker has been a constant headache. It ices up every couple of weeks. My repairman gave me a quote of $700 to replace it. I have to remove the box, get a hairdryer out to melt the accumulated ice dam. My neighbor has the same refrigerator and has the same problem. Ice makers have been around for a long time. I cant figure out why this is such a problem.

I purchased this about 16 months ago. Loved the ability to make it into 2 ovens. Unfortunately even though its a self cleaning oven it got too hot when it cleaned the oven and fried the electronic board, so I paid 475.00 to fix a almost new stove. Sounds like over heating stoves and phones is a major problem for Samsung.

Fridge is nice looking but makes a lot of noise which they say is normal. I think not. The gadget that closes the french door is already broke on a fridge less than 2 years old. Samsung makes a nice looking refrigerator but quality is not there. Not sure I would ever purchase another one.

This is a French door refrigerator, with a bottom freezer (and a drawer within a drawer), plus a middle drawer thats perfect for snacks or things you want often. Water and ice are in the door and the water filter is at waist level for easy changing. I think the refrigerator was thoughtfully designed to serve almost any need for food storage, easy access and easy cleaning. The only thing I might change is the amount of ice that this fridge makes, but that is a trade off for the slim design of the ice maker, allowing more door storage. I love this refrigerator! Whats not to like?!

Purchased a Samsung Dishwasher that never dried the dishes properly but failed after 5 years and 1 month, 1 month after the warranty period. Contacted Samsung but did not receive any relief. Purchased a Samsung Electric Stove FTQ353IWUX in May 2012 and registered with Samsung.com. In August 2015, the oven sometimes failed to work. I was able to switch between Convection and Regular mode and sometimes cajoled the oven into working. Received an error code one time, it was E08. Stove will not longer heat up. The LED reads 150 degrees and the appliance does a lot of clicking, but will not heat up.Oven lasted roughly 3 years, 3 months. Was told by Samsung that the glass top only is warrantied for five years, the oven just one year. Could purchase a Samsung warranty but would cost several hundred dollars and the part (control board, etc.) would be warrantied for only one year. Contacted numerous appliance fixing businesses but all, including Sears, wanted $99 just to diagnose what is wrong. Very disappointed in Samsung and will never buy another Samsung appliance. Would like to join others in any ongoing class action lawsuit against Samsung.

I bought refrigerator and washing machine. Both have 5 year guarantee. But unfortunately I face a trouble, first with the washing and after that with refrigerator. As I informed them on phone that I faced this trouble with both products and need them to be repaired. They said, Yes we can send repairer to fix but you need to pay for that if there will be your fault. I asked that how can I trust you? She was rude and answered me, Maam technician will see then let you know and if he said that its your fault then you have to pay him the inspection fees, and along with that if I want to fix that so for that I have to pay again. That was very embarrassing for me.Now my machine is leaking water with every wash, and my refrigerator also not working specially its freezer. This will be the second summer Im facing this problem. They are not ensuring anything. So regret to buy these products. I recommend everyone to not to buy Samsung products because at the time of selling they promise for everything but if we face any trouble they show us terms and conditions. Their motive is to sell the product not to provide after buying satisfaction to the customers.

I have bought microwave, fridge, cell phones, stove, dishwasher and TV. All Samsung. The only thing working good is the TV, everything else started breaking down a year after we bought. We have become experts in fixing the fridge because the service on them sucks. You get the tech come over and they say they have no clue about them and charge you. And same problem occur 2 weeks later. Would never buy Samsung again.

1 French door and freezer drawer developed rust bubbles under paint. Samsung said it was a cosmetic issue and not a warranty issue.

About 3 years ago, our 15 year old GE over the stove microwave was working but seemed slow and dated. We replaced it with a Samsung SMH9187ST that had gotten good reviews. About 6 months into its use, there was a shorting sound and smoke when I pressed the start button. A new control board, fuses, and a couple other parts were replaced under warranty. And since then, we havent had any problems - until two days ago when the keypad stopped functioning. We tried unplugging and plugging in again, but that only worked once and only for about 5 minutes. Then the SE error message came up. I filled out the online service form on Samsungs site and have been sent information about a service company in Florida (I live in Ohio) and instructions on how to send the item back. Really? It looks like about 15 people have posted this same SE problem in the last month, almost everyone out of warranty. So perhaps this is planned obsolescence combined with bad service. It only guarantees that I wont buy another Samsung appliance, though.

I have had this dishwasher for just a few months. It is not a dishwasher, it is a wet washer! It doesnt clean, I didnt realize that it had no heating element, thought all dishwashers did. I am cleaning cupboards and it doesnt clean clean dishes that are just dusty! What a ripoff. The company needs to stop selling dishwashers or call them something else as it does not wash or clean dishes.

Samsung refrigerator rf217 - Purchased it from Sears along with service contract. Within weeks the veg containers filled with water- have had the repair service here at least 9 times for same issue. Its now near the limit of coverage and the water is still coming into the veg area and icing up. The repair service admits that the Samsung ref is trouble. I will also add that there is a crack in the plastic in the area where the two top doors meet. Can find no cause for this other than poor quality. The issues were the vent blocked so cant breathe. This happened till the entire inside back panel was replaced- build up of frost in freezer told door didnt close properly the- that the ref wasnt balanced enough somewhere. There is a list of excuses. Bottom line Samsung knew of the issue. Just read the booklet that comes with the product and the number of times they mention water build up. Its cheaper for them to rewrite the book than correct the problem.UPDATE ON 05/28/2018: Its near the end of the 5 year service contract - the same problems have never been removed - tipping back replacing fan - wires - back panel etc. The service was here twice this month. Called today. Went through all the repairs for same issue. Sabrina said she would put me on hold then came back. Said she couldnt hear me and hung up -- I called back. Went over everything again with a man this time. He informed me that the tech had to come to repair and if the tech felt it couldnt be fixed then they would replace. Was told I could file a replacement for lost food. I have had it with stalling the ice and water in the veg containers has gone on from the time I bought the thing to present and its still not fixed. Still filling with water ice and rotting the food and now I am told that the tech must attempt to fix the problem before they will replace it. Am fed up with Sears Samsung and the quality of home appliances - doesnt even rate one star. Would rate it a minus if I could so its one star and thats even too much.

Bought this rf217acbp refrigerator. Looks very nice but it is a big mistake. Everyday I have to change towels in the 2 dwg they fill up with water. This has been going for many years just after the warranty was up. Called Samsung got no help. Will never buy another Samsung product. My old refrigerator was 44 years old never had any problems with it. It was a GE. The Samsung is a $1500.00 mistake.

Samsung RF217ACWP - purchased in July 2011 from Lowes. First one delivered was taken back because the ice maker did not work and was not properly assembled. I have had this one for two years. Now the crispers and the tray under them are filling with water. Repairman said it may be the sensor or the seals, but not sure. Also he said that it is a known problem with these refrigerators. Its $125 into the repair so far and we are thinking about spending $1,000 to buy a different brand - First and last Samsung refrigerator we will ever buy.

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

We purchase a package from HH Greg 4 piece appliances refrigerator, stove, dishwasher and microwave. The ice maker stop working. Had to be replaced within a year. The oven stop working 13 months after the purchase date. I called the customer service center to discuss how disappointed and upset I was about the faulty equipment we were sold. What really upset me is the repair company they referred me to order parts before coming out to examine the refrigerator which lead me to believe the problem with the ice maker was a known issue.The same thing happen when the repair company called about the stove. Im so frustrated they knew of the issue with these appliances and dont have a problem passing the repair bill to the consumers. I owned GE appliances for years. Decided to go with Samsung because I thought they had a good product. Im so upset and disappointed. If I could afford to I would replace these appliances. Im worried the dishwasher and microwave is going to break next. I didnt purchase the warranty because we paid cash and thought we were buying high end products we felt safe. Was I ever so wrong. I wouldnt recommend Samsung to my worst enemy.

Bought this French door Samsung fridge model rf263 brand new 3 years ago. At first it was awesome, love the roomy space and design of it. But within first year it started making a really loud grinding sound. And eventually one day fridge part totally quit cooling. Ruining lots of food. Luckily we unplugged it and I researched online and found out due to defective design this fridge tends to fill up with ice in back where air flows between compartments and when it’s making its grumbling noise its ice rubbing on the fan. Only cure is to let the fridge completely defrost for 48 hours. There is no way to get to the coils to clean this fridge out either. So I defrosted it for 1 day at first, moving all food to ice chest and deep freeze is a pain in the rear. That wasn’t long enough had to do it again for 48 hours. Then it worked fine until next time it started making the noise again. Now it is freezing up every 3 months or so and today it is doing it yet again. It is NOT a reliable fridge, because when the fridge starts not cooling it doesnt notify you until it reaches about 60 degrees. Yesterday I cooked 50 dollars’ worth of barbecue meat and this morning it turns out the fridge was not cooling. The temp display was flashing 38 degrees but when I put thermometer in there the actual temp was 65. Do not buy this fridge, all the good reviews for this fridge are from new owners. The problems show up with it well after 6 months of use.

Purchased a Samsung Microwave from Lowes in December and by May it started acting up not coming on or it will work for a 2 weeks and stop again. Now here it is a month later and this time its no longer working. I called their service center to have it repaired and they have canceled 3 times. Its been 9 days that I have been without my microwave. Now they scheduled it again for Friday... 3 more days later. I will never again in life purchase anything from Lowes. And anyone out there reading this l would advise you to do the same.

I wish I could give less than one star because thats how disgusted I am with my French door Samsung refrigerator. I purchased it about four years ago. After two years I finally figured out that it was icing up in the back and fortunately it was still under a warranty I had purchased with Lowes but it took close to a month to get all the parts etc. Also lost lots of food.Now again 2 years later the same thing. I called Samsung and became even more irate with the callous we dont give a crap attitude. This refrigerator needs to be recalled and Samsung sued because a company with morals would at least attempt to make a better product after so many of the same problems for so many years. This was to hopefully be my last refrigerator and now I cant even afford to fix the stupid thing. You can add me to the class action lawsuit as well and Samsung needs to recall and take responsibility for wasting our money. I also have a child and infant in the house - Im fearful that someone will end up with food poisoning. This is a huge safety issue Samsung!!!Updated on 07/03/2015: I finally threw most of my food away and pulled the plug on the fridge. It took three days but it finally defrosted. I then plugged it back in and for the time being it is cold and working fine. I suspect that I will end up doing this several times this year but as stupid as it sounds Im bound and determined to get a little more use out of it. So if anyone is in the same situation you might try to unplug, defrost it manually and plug it back in. Hope this can help somebody.

Samsung Model DW80K7050UG/AA-0000 failed twice in two years: - Touch screen failed to respond- Top sprayer wand bearing failureThe touch screen failed to respond unless the power was reset. This got progressively worse until we had to replace the dishwasher with a Maytag. The display board was $150, but the problem might’ve been in the main control board which contain the power supply. Since it was out of warranty the repair may have cost $300.After a year of ownership, the top sprayer wand bearing failed because it was ground down by debris picked up by the dishwasher. I consider this a design defect. Fortunately this was under warranty repair but the dishwasher was out of service for about two weeks. Being an engineer, I deem this to be a design failure where on filtered water was put into a bearing which ground the plastic down until the bearing failed. I am no longer a believer and Samsung dishwashers.

We bought this refrigerator new on 07/24/2011, and on 03/27/2012 while we were at home we heard water running all of a sudden. We went into the kitchen and water was flowing out of the ice maker. We quickly shut off the water to the house and then moved the unit out and turned off the water at the wall. Because we were there and heard this, we prevented $60k to $70k in water damages. Most of our downstairs flooring is wood. The refrigerator was fixed under warranty by a Samsung contracted service organization. Then again on 08/30/2013, the unit failed again. This time I woke up at 5am and heard the faint noise of water running. I immediately went down stairs and stepped into a LAKE. The entire downstairs of our home was flooded and all the flooring, walls up to 16 and cabinets that were built in were ruined. The bill for all this will definitely be well over $50k. NO one should ever buy a Samsung refrigerator with an ice maker. The new unit failed in 8 months and the Samsung repair only lasted 17 months. This is most definitely a product liability case.

Good day, I am writing to you today in regards to an ongoing issue that I have been having with my fridge and the lack of customer service I have been receiving from Samsung. My transaction # **. My fridge was bought in 2012 and I have been having major issues with it since 2014. In 2014 I had to replace the main board because it completely shut down. A few months later, it started making loud noises and leaking from the bottom. As I had just spent $1,100 on the fridge in 2012 and another $425 in 2014 including parts and labor, I was hoping these issues were manageable. Recently it has not been cooling properly and I have lost a lot of food. I have been in contact with numerous departments within Samsung in the past couple of weeks and I did manage to get someone have a Samsung-approved company come out and diagnose it at no charge. When the company came out, they determined that the fridge needed 6 parts and the total including labor would be $628. I am extremely frustrated and disappointed with this issue as Samsung is supposed to be of high quality and should stand behind their products. I understand that my product is out of the 1 year warranty but lets be honest, Im looking at having to spend a total of over $1000 in less than 5 years on what is supposed to be a quality product. I am seeking help from Samsung in the cost of fixing my fridge and they all say that there is absolutely nothing they can do for me. I am a loyal Samsung customer with my fridge, washer, TV, Blu-ray and cell phones being Samsung. I am in desperate need of help as soon as possible as I have 2 disabled people that have meds that have to be refrigerated and a 2-year old.

I had an old Whirlpool fridge, probably close to 20 years old and was still working, but I was updating my kitchen and wanted to update the appliances. I got a good deal on a stove and dishwasher and microwave, so I was left with the fridge. I went to Lowes and bought a Samsung. Priced right and full of features and looked cool, boy was this a mistake. After 3 months and losing an entire freezer and fridge full of food, I lost all, probably close to $400 had to be thrown out. Samsung sent a repair technician to my house and he replaced the control panel, up and working again.About 5 months later stopped again, this time, at my expense $300 later and another control panel, working again. The water stopped, then compressor, then ice maker, now freezer. These Samsung fridges are junk. How they can even be sold is questionable. Samsung DOES NOT stand behind their products and there is no technical support, just a recommendation to call a repair technician. I have never had so much trouble from one appliance in my life. I would never recommend this product to anyone. DO NOT GET FOOLED BY THE PRETTY LOOKS. The guys are crap and technicians will tell you they are junk as well. DO NOT BUY!

We purchased this dishwasher as part of a package deal at Home Depot. We have had serious mold issues with this machine. Now it has an error message, water overload, that on further review, is a known problem with this machine. I have contacted Samsung thru their Facebook site, and was basically told We are sorry about your frustrations. They refuse to replace or repair this machine. I would like to see who all would like to get involved with a class action law suit. This product is a serious piece of junk, and the company refuses to do anything about it.

TWICE I have had a repairman come for the fridge. TWICE it was ice buildup. TWICE in one year. The third time it will be replaced with another brand. Because the repair is starting to equal another fridge! Samsung you make these and you cant fix the ice buildup problem? What the hell is wrong with you people? Do you not care? Im a widow and cant afford a repairman twice a year to deice this piece of crap. When searching google for the problem there are a million videos about ice buildup. SO YOU KNOW THERE IS A PROBLEM. FIX IT!

We bought our Samsung French door Refrigerator/freezer 3 years ago. After the warranty expired we noticed the ice maker stopped working. Pulled the bucket out to find large ice over on the ice maker itself. Since then, every 2 weeks we have to manually defrost our ice maker. About a month ago it started leaking water out of the water/ice dispenser. Now we have to wipe the floor and collection tray numerous times a day. This also includes inside under the crisper bins where water collects. I have contacted Samsung on more than 1 occasion. 0/10, would not recommend to anyone for either product or customer service.

My Samsung refrigerator, which was not in warranty, was repaired by Samsung’s service center person on 24 May 2012, and after three days it started giving me the same problem. It is not cooling (gas refill). I called them and they are not giving any response. They have given a bill and a one-year guarantee, but they are not attending my phone call. Name of the service center: Balaji Refrigeration (Mr. Balaji). Address: No 23, Karumari Amman Nagar, Kodungaiyur, Chennai - 600118. Phone number: 9841360565. Kindly look into this complaint.

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

Just bought my 8k q900 TS qled tv. I was a bit afraid as the 8k models are very expansive but this t.v is very perfect. Bright colours, very thhin tv for the qled technologies. Edgeless. Gaming mode is really the favourite for me because I wanted the g9 odyssey but samsung tooked from the market and I wanted a new good quality screen perfect black colours and gaming mode for the 122hz. With this tv I am enjoying really good my games and my wife watch her preferred movie at any time trying to see any error on the image quality as fab of the OLED TV's but finally said "this TV is so perfect she even used without glass and said was clear. So far Samsung is the best tv producer for the 2020 and now I dont need to find my Samsung I just need to touch the tv and its done. I am not rich or anything and this tv is very expansive for me but its value the money with the quality and amazing future we got. No screen burn, good black levels, very thin, amazing future . I advice this t.v to anyone who can afford it. It's a 0 risk

We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldnt waste our time because hes gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that theyve removed mostly Samsung fridges from peoples homes. They look good but not worth it. Ours lasted 6 years! Thats not long for over $2,000.00. Not to mention the environmental impact!

We purchased the Samsung stainless steel bottom freeze refrigerator (Model RF4287HARS) from Lowes last November. The water from the dispenser is fine but the ice has a musty/plastic taste when it melts and is unusable. I contacted Lowes service and they scheduled a repairman to come out and check the refrigerator. The service guy ordered parts and in a few days, replaced the filter housing and hoses. The ice still tasted bad. I called back to Lowes service and they schedule the service guy to come back. He replaced the ice maker this time but that still did not correct the taste issue. I called service back and they suggested scheduling the service guy for a 3rd visit even though all the parts had been replaced. This was suppose to trigger an automatic Cannot be Repaired process and Lowes would request a Return Authorization from Samsung. First, Samsung refused to revisit the taste issue and also refused to issue a Return Authorization number. More or less, Samsung is saying were stuck with a refrigerator we cant use the ice from. Lowes Customer Support called and said they had done all they could do and that we could contact Samsung ourselves. We talked to a person in Executive Support thats suppose to be trying to get this resolved but, for now, were stuck with this refrigerator. We will never buy another Samsung product of any kind!!! If Lowes doesnt handle this to our satisfaction, we wont do business with them any longer and with our house remodeling business, we buy quite a lot from Lowes each year.

Purchased french door, freezer on bottom model March 2014. Hinge wheel broke 11/2014, cannot get it repaired because they keep sending wrong part. Dec 2014, start making loud banging noise. Were told they would replace fridge BUT someone wrote it up as installation problem rather than insulation problem. Cannot get any answers. They now say it is out of warranty (I actually told them I thought they were delaying on purpose until we were out of warranty). Terrible service! Spend hours on the phone with Samsung. Last Samsung product we will buy (we have 7 Samsung major appliances).

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conns in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside. As everyone online said, I can forget Samsung or Conns help or sympathy in this matter! I will not go out of my way on Facebook and any place anyone will listen to me and expose this factory and Appliance store. They have the worst name is their refrigerators than anyone I have ever of! Now, I can truly understand why! I wish everyone would get together and sign a class action lawsuit against these phonies. They should be closed permanently! I am a widow and Ive on coc sec. income and now I have no refrigerator, Samsung and Conns could care less. When I first bought the fridge 3 yrs ago, I tried to make them replace it and save 6 service trips because it was a lemon, but now I hear that all they have are lemons and they could care less.

Water leak inside. 9 years old same old problem. I have to unplug let the ice inside melt. Unload everything. I have no idea how many times I have had to do this. Call Samsung - was told it could not be level (give me a break). Why does it not do it all the time if it is not level, Samsung should come out with a fix for this. Also they told me to call a local Samsung repair, what a joke. I do not think they know how to fix the problem. Why do I want to pay for a service call. UNHAPPY IN TENN.

On February 21, 2012, I purchased a Samsung DMT300 Series from Sears. The machine never operated well. Dishes, especially glasses, were always dirty after the machine ran. The dishwasher broke down and would not operate. I called Samsung to have it repaired under warranty on Monday, October 29, 2012. According to their records, my dishwasher was over a year old. I told them I had the receipts and then faxed and emailed them the receipts as requested. Samsung outsources their repairs to local vendors. I was given the name and phone number of a local vendor along with a ticket number (**). The earliest appointment the repair shop could give me was for Monday, November 5th. I was told I would get a call in the morning to let me know what time the service person would be coming. No call came at all. I did call three times and was told someone will get back to me. It is now Tuesday morning and still no call has come. Bottom line, do not buy Samsung products. Their warranties are useless and their dishwashers are pieces of garbage.

My only problem is that I am short and sometimes have trouble reaching the back or top. Also, the plastic on the door and bins does break easily. Otherwise this is a good fridge and I love that its stainless and truly fingerprint proof.

Have bought (FROM BEST BUY) the Samsung Family Hub Fridge 3 weeks ago. (SERIAL # 08EM43BH300343N. MODEL CODE: RF22K9581SR/AA) We tried to connected it to our iPhone (6) after downloading the apps. It didnt work. We called Samsung VIP Number & they promised that a technician will contact us... to no avail. We have been calling & calling again & after our 10th attempts, we were said that this product is new on the market & that Samsung Technician are studying the case. My question is the following, how can you introduce a new technology in the US market without prior testing it? Why do you want me to pay $4,000 for a technology that doesnt work? Your credibility is at stake as well as your after sales service. Your supervisor didnt even deign to call us back despite our several calls. If this the way you are treating your new customers? I have always bought LG product & I wanted to shift to Samsung! I do regret my choice & I miss deeply the courteous & most efficient after sales service of LG. In short if I have no echo back from you within a week time, I will return your fridge back to Best Buy.

Shocking experience with Samsung fridge. Fridge delivered yesterday after two days of waiting. Turns out it is not cooling. Samsung is telling me I have to wait another 3 days to get a technician check it. I dont want to ** get it checked!!!??? I want a replacement!!! I cant talk to a manager. People answering the phone barely speak English. Worst customer service ever! Stay away from Samsung fridge if you want peace of mind!

After 1 year the unit failed keypad locked out. Keypad unit was replaced. After 3 months the problem returned. Finally I fixed it by carefully painting the contacts on the ribbon cable with conductive silver paint. The ribbon cables used by Samsung are of the lowest possible quality and quickly oxidize in the Environmental above the stove.

Samsung products are sub below my expectations. I have the front load washer/dryer. Horrible washer dont work. Dryer had to get fixed. Refrigerator 3 months new, had to get service on ice maker. Microwave oven work as intended so far, equally, cell phone had 5 different models horrible, some over heated, glitches in screen, poor craftsman ship on battery receptacles and 2 TVs just ok. Many glitches, poor sound system and popping noise.

I have owned my Samsung refrigerator for over 10 years and it still works as good as it did when I first bought it. Initially, I was reluctant to buy the fridge due to the over $2,000.00 price tag; but, I went ahead and bought it. I am so happy that I did; my family and I love it, and if ever comes the time where we have to purchase a new one, Samsung will be the brand we purchase. Samsung forever!

New Samsung refrigerator installed June 15, 2017. On Sep 6, 2017 (less than 3 months later), it stopped cooling. We are still waiting on it to be repaired or replaced. Getting the runaround and now the compressor finally arrived but it was damaged. What a JOKE! Id like to give this a negative 5 stars.

I love Samsung never had any issues with it. The only thing is that the top stove range is too big other than that love it. I wish I could afford all the Samsung appliances tho theyre pretty expensive.

Just like everybody here, I got this error for my Samsung microwave (model SMH9187W), which is just a bit over two years old. I arranged for service myself by a Samsung authorized service company. The repair cost $205.90. The company diagnosed the microwave as needing a new keypad. While waiting for the company to come back with the part and install it, I contacted Samsung about getting reimbursed for the problem. To my surprise, they did have a program in place to reimburse people, but only if you arranged for service through them and only if it was the control panel. If it turned out to be the keypad, they wouldnt pay. My service person came back, installed the keypad (which he said was the recommended fix in Samsungs own manual for repairmen) and my microwave now works. I contacted Samsung again because the invoice from the repair company says they actually replaced the electronic control board. I think the repair person is maybe using the terms interchangeably. At any rate, Samsungs new excuse for not paying me now has nothing to do with how my microwave was repaired, but because they have no way to reimburse me; despite the fact that I have a detailed invoice, that the repair fixed the problem and that it was performed by an authorized Samsung repair company. I just wrote a letter to the CEO and told him I would never, ever buy another Samsung product.

The ice maker started jamming right away. When we called they gave us instructions on how to clear the jam ourself. I have never had a company tell me to fix anything myself. What they told me to do did not fix it. So we called and finally got them to send a service person out. He did not put a new ice maker. He just caulked around the ice bin. Within a day it was jamming again. We called to have a service person come back and fix it. When he came he put a whole new ice maker in. No help! It is still jamming and now it is gathering ice in the chute inside the door and then when the door opens ice flies everywhere.Putting in another ice maker is not going to solve the problems we are having because the blades have too much slack in them and they go behind another blade and they hang up. We called and told them we wanted them to come and get the refrigerator and of course they refused to. The company should not be allowed to sell this kind of junk and then make people keep it. I wish we had known how bad the product was and hope everyone will beware of buying anything Samsung!

My Samsung refrigerator is about 4 y/o and started leaking from the ice maker. It flooded part of my house. I contacted Samsung who said they would consider paying for damage and send someone out within 1-2 business days. On day 2 I received a call to set up an appointment. We set it for the next day in the morning. I took off work to do this and the next morning I received a call saying they would be here later in the afternoon. I explained they set up the appointment for am not pm and they didnt care. I explained I wouldnt be home and they didnt care. I would have to reschedule and go even longer without a refrigerator.This whole process has been a headache. The people have been less than nice at best and this just tops it off. I bought new Samsung refrigerator and washer/dryer set about the same time and the last 2 months have had issues with all of them. If I had known they wouldnt last past 4 years I wouldnt have bought them. It is very difficult to find a Samsung repairman in Houston. Nobody wants to work on them. I called several companies that wont touch them. They say they have too many issues fixing and getting parts for them. I will no longer purchase any Samsung product. Not worth the hassle or the money apparently.

I bought the dishwasher for almost $500, embarrassed that I paid that much for such a piece of junk now and thinking I had paid that much did not purchase the extended warranty. My last dishwasher was almost 20 years old when I replaced it and I was thinking I had replaced it with a much higher end model. I did not buy a Bosch or some fancy machine, nor did I buy a cheap model, just something would get the job done for a longtime. At a little less than two years, I start getting low water warnings and it shuts off and wont complete its cycle, this gets worse and worse until I cant get it to run at all. I call Samsung and they tell me it is out of warranty and for $180 they can send someone out to look at the machine but it could cost parts as well. I got it fixed by my usual guy for much less and it worked form last Oct 2013 until this February 2014 and the same low water warning is going off and the machine once again shuts off multiple times before it runs and sometimes it take a day before it will run. This is definitely a defect in design that Samsung will not acknowledge. Do not buy a Samsung dishwasher. They do no customer service, nor do they acknowledge design defects. Their warranty repair people are limited and charge an outrageous amount, because they are the only game in town just to check out your machine and do not guaranty it will be covered and they are rude and arrogant as they know they are the only ones who cover your area. Just saying will never buy another Samsung appliance nor will I go to best buy as they are the ones who sold it to me, neither stand by their products.

Samsung French Door Refrigerator Model RF4287HARS Stainless - Whatever you do, purchase the extended warranty. I did and am happy about spending the extra 90.00 for a 3 year warranty. I feel electricity and hear a buzzing when I touch the handle on the side where the ice maker is on. Service Repair is coming out to look at it for free. Ive tried looking online for any recalls or class action cases, and for some reason Im not having much luck. It was purchased at Home Depot, but that may not make a difference. It hurts at first to spend an extra 90.00 for a 3 year warranty but think after spending 2,000 for the darn thing! I would advise a warranty for at least 5 years. I believe it will be a good investment.

I bought a Samsung Refrigerator in 2007. Nothing but problems. 4 Ice maker installed at almost $400.00 a piece. I call Best Buy. They were no help. No one in the town that I live will do repair work. They said they would not repair. Was not worth fixing. I found one repair place in the next state. They charge me $95.00 just to come to my house. I called Samsung after this problem persisted. I thought they would show a little sympathy, not a chance. That equals to an ice maker every 2 years I have owned this piece of junk. I have bought 2 Samsung tablets, a phone, a refrigerator and a range. You would think that consumer loyalty would matter but it doesnt. This fridge cost me $2415.00 plus $1600.00 for ice makers that is a total of $4015.00. This is a bad joke. The kicker is Samsung also makes the ice makers. They get your money every way you turn. I bought a Whirlpool fridge 28 years ago. It is still working and so is the ice maker. I should have known better, stick with what works. I will never waste my money on anything that has Samsung on it again.

I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldnt be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Dont know but at two years old, the fridge looks like a write-off.

LOVE the French doors with the freezer drawer below. Well lighted and plenty of shelf space and door storage space. Have had it for 8 years - no problems at all.

Bought refrigerator 1-13-2012.. IN 2014 AUG, Nov, and March 2015 have had the same problem. Back of refrigerator freezes up and water drains into refrigerator. I have called Samsung. I need to fax and or email times I have had it worked on. I did all of that, which I faxed and email because they couldnt read some of them. I have tried contacting them again my email. No response, 2 or 3 times. They told me I had to have it done within 24 hours. I did. Still no response by email or phone call. Not a happy camper.

Samsung RF217ACPN leaking issue - Purchased the French door refrigerator in August 2010. It started to leak water inside and bottom of the drawers after about 18 months. We just put a sponge down those areas, and clean the water when it very wet. Then we took all food out and leave all doors opened for a couple days in the summer. Less than 2 weeks, the water drop again and even worse. We then repeat the above procedure and left it dry for 3 days this time in the summer. Nothing was changed. We decided to open the cover locate above the drawers. Then we find out that it seems has been opened and repaired before we purchased it! There is big hole at side of bottom of the foam that have tape to cover it. The metal panel has separated with the foam that used duct tape to connect them. The soft stick tape was broken and covered only 3/4 of the bottom...

Ice Maker not working- Refrigerator not staying cold: Already had a tech out to repair the ice maker and the refrigerator and he replaced the ice maker and the back panel on the refrigerator with the two cooling fans. Less than two weeks later and we are experiencing the exact same issues as if nothing had been fixed. On doing research I discovered that this is a known issue and that Samsung used to replace the refrigerators with new ones, but that obviously got too expensive to continue. So now if you are out of warranty you are out of luck! Never buying a Samsung appliance again.

Not happy at all with all refrigerator. Have had tap service out here twice in a year and a half the ice maker on a brand new refrigerator. Constant problems with it. But more than that we purchase the extended warranty and the service company they sent out Lakes Electronics in Pompano Beach was horrible and reset our refrigerator to a freezer and ruined about $100 worth of fresh vegetables, fruits and condiments. Lakes Electronics promised they were going to get back to us well over two weeks ago and cant be bothered. As well as had me on hold three different times for close to an hour waiting for somebody to resolve this problem. That was their way of avoiding taking care of the issue - just ignoring me and leaving me on hold and wasting my workday.

On 21 January 2014 I purchased a Samsung 924L 4dr ref steel fridge for a lot of money. Approx some time in September 2015 had to ring Samsung to inform them that I had no ice. I was taken to the Philippines and spoke to a representative who explained to me that they would send someone out from Nerang to look at the fridge. (By the way I did purchase product care which meant that the fridge was under 6 years warranty.) A person after 3 days came out and was late for their appointment (didnt apologise) and said that the fridge had ice and that I should not touch the button on the rhs as this would cause problems and that ice would not produce if the temperatures were wrong. (I was dumbfounded that Samsung would put a button on their fridge and that the consumer should not touch it.) I was also informed that if I had created the mistake I would have to pay for it (do you believe this). I agree that I touched the button after reading their manual for troubleshooting ideas but I dont believe that I had anything to do with breaking this fridge (disgusting customer service representation on their part). I then, after about a week and a half was stuck with the same problem and therefore contacted product care. I was quite taken aback when I was spoken to by a representative from Australia and not overseas. I then realised that I had contacted Samsung direct the first time. The lady I spoke to was very nice and informed me that even though I still had my original warranty with Samsung Product Care was the necessary component I should have spoken to at first. Well, anyway they then informed me that they needed to send out a repairman to see the damage to the fridge. I was very happy about this but asked them if they would not use the company in Nerang and she then told me that this company was not on their records and I could choose a company from Tweed Heads or Southport. I chose the Company from Southport and a gentleman came out within a couple of days and informed me that my ice maker was broken. He suggested that since I had a replacement option it was probably better to do that. I was then informed by him to ring Product Care to let them know that he would be sending his report through asap. I did that the same afternoon and heard nothing for about a week. I was very frustrated and was told by Product Care that they never received the report from the repairman. I then contacted the repair service and was told that I was not able to have the report sent to me direct as it was inconceivable that they could do this. I requested to speak to a supervisor or someone in charge to explain why. This person, Camillia responded by saying that the report stated that the icemaker was broken and also the motherboard and because it was a big problem they had been contacted by Samsung direct and had been informed to deal with them direct and not product care. I find this ridiculous. Firstly I am the client, customer service should dictate that I should be fully aware of what is going on. Of course not, we are dealing with Samsung. Product Care rang me to inform me that this was nonsense and that I had been issued a full refund less product care and that I would get a new fridge asap. Firstly I needed to contact Domayne where I originally bought the fridge from and purchase another fridge which I did. I had to purchase another fridge and pay a second time for product care. I find this unbelievable. I must mention that I got a call from Camillia in regards to the above on my answering service to inform me that the matter had been escalated to a review centre at Samsung and that I should contact them. I find this incredible. Why are companies like this allowed to get away with treating their consumers so shabbily.

If a 0 was available for rating I would rate Samsung with a 0... Never again will they have my business. I purchased my Range glasstop NE59J3420SS at Home Depot on April 2016. Not even a week I was cooking and heard a loud pop noise and removed my pot and saw that the glass was cracked. I immediately called Samsung and the conversation started nicely and was under the impression that they would fix it since the agent told me they would. I send pictures of the damage and of receipt of purchase. They told me they would call me... Never received a call from them. So I called a week later to see what was going on and they had closed my case because no pictures were received they said, which is bs. New agent created a new case number and had to resent everything. She said I had to wait for 3 days and they would call me with an appt sent up for a technician to come and look at it. Again never received a call so called them... They gave me the appt for the technician to come and thought he was gonna fix it. Instead he left with no answers to my questions so called Samsung back and they kept saying they would fix it. Waited and waited and waited and nothing from them. Called again to see what was going on and said again they would send a new technician to look at it. Dont know why. They already seen pictures. But the new technician that came was checking our oven which our oven was working and told him it was the cracked top not the oven and again left with no answers. I called them and said they would call me back. Again they never did. After weeks of waiting for their call I called them back and said it was physical damage and would not be covered. Wtf... Not even a ** week with it and still fully under warranty and they wouldnt fix it. This company is really a ** joke. I was calling them constantly for over 5 months to get this fixed for them to tell me at last that they would not fix it. Very disappointed and frustrated process to go thru with this company. Never ever again will be buying from them. And to make it worst Im still paying Home Depot for this???? PLEASE BE AWARE!!!

I purchased. Samsung refrigerator in 2017, and had to have it repaired three times, finally gutting all cooling apparatus and replacing it to make it work. Even so, I purchased a Samsung range in 2018 on the advice of my local repairman. This stove was two weeks old when the black stainless steel coating began to peel away from the door of the stove after being cared for as the directions indicated: soft cloth and water. Home Depot and Samsung claim that this is not a mechanical issue and therefore not covered in any way.Then, a few months later, in November 2018, the cooking grates began to shed flakes of coating, right near my food, and rising was occurring and visible. They replaced them after a few months (March, 2019) more and several calls. My one year warranty was up in May 2019, the new cooking grates began peeling and flaking again in August. After much talking and being patient but firm, they have agreed to send me new grates, but why bother? They will peel again in a few months! I am so frustrated, how is this company allowed to make substandard appliances that are a danger to people and not even held accountable? I am really concerned about this flaking coating so near my food. I really want this stove out of my kitchen!

My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!

Another Samsung piece of junk. We have a Samsung side by side with bottom freezer and the ice maker has been freezing over ever since the warranty expired. We have to defrost it every week now and seems to be getting more often. We contacted a service rep and he says he cant even fix it because there is a hole inside the icemakers cabinet, which is covered with a piece of duct tape. Well we didnt put it there, thats how it came when we bought it. So I guess $90 just to know why we have been having issues with it.

This range is the best purchase Ive done in a while. The range itself is beautiful, all the amenities, the panel has it all. I especially love the way the grills keep heat around the area and doesnt stay warm long after you turn off the gas. The oven itself keeps the food at the right temperature you set it at. The other option of self cleaning works great. Im in love with this range. I would recommend this range to anyone purchasing a new one.

I am very dissatisfied with the range. The burners will not change from fast boil to simmer. Two technicians checked the range stating that there is nothing wrong with the burners. I was told that In order to change temperatures, I must turn the range OFF after using fast boil then turn range BACK ON to simmer! Also the black top is very difficult to keep clean. My previous Whirlpool was not a problem. I regret having purchased the 4-piece package. Even the dishwasher basket is not satisfactory. The microwave enamel chipped after 3 months use. I am very careful with my appliances. After saving for a few years to purchase I am disappointed...

Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. Ive tried 5 times the whole day. It didnt work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that theyre going to order the parts needed. After 4 days they came back to fixed the leak. After 3 hours looking for the leak, they said that the leak was inside the unit. They cant fix it. Theyre going to forward the problem to Samsung. So Samsung contacted me, they ask me to go to our dealer for the replacement of my unit. The 2nd new unit delivered (August 2013), it last 10 months. The same problem with the 1st unit happened again. So they replace it again, the 3rd unit delivered (July 2014). After 6 months of using the 3rd unit the same problem occurred again. Same procedure with the 1st, 2nd and 3rd unit was made. Then 4th unit with the same model delivered (February 2015). Last October 2015, there it goes again. The technician came, fixed it, after 3 days it broke again. They fixed it again. After 3 weeks it broke again. I really had enough with this unit. So disappointed...

Samsung Refrigerator problems model RF217ACPN. For the last several months my produce bins have been accumulating water and then water below the bins freezes into a sheet of ice. I tried to contact Samsung and they said perhaps I spilled something. I told them that the problem was repetitive and that I did not store water in the refrigerator. They wanted to send out a technician but I asked them to give me some troubleshooting ideas first. They said they didnt have any because they havent had complaints about this. When I log into this site I see that I am not alone in this problem.