I bought my Samsung fridge 5 years ago and it started making horrible noises and then stopped cooling. I called numerous repair companies, 2 stated that they dont work on Samsung/LG and one reported, thats about how long they last. 5 years for a major appliance? The repairman that came out replaced the fan motor, but I have had more problems since the $400 motor was replaced. Fridge is still not cooling; which was my original complaint. Customer service sucks. Dont buy a Samsung appliance!

I own numerous Samsung appliances - TVs, Washer, Dryer, and Stove. I also owned (and just removed) a malfunctioning Samsung Over the Range Microwave. I purchased it, knowing it had reliability issues, but it matched my stove and was the right price - so I gave it a shot. Let me first of all state that it made some funny buzzing noises that I didnt like. The keypad never worked great, either, but after about 5 years it may be, it certain buttons became harder to push, and eventually some buttons (and then almost all buttons) stopped working, entirely.Long story short, given another Samsung should have a similarly mounting system, I took a shot and attempted to order another Samsung (yes I know). Well, get this, I order it from Lowes and after multiple bad delivery dates from the Samsung distributor, I ended up having to cancel my order. Yes, even Samsungs own delivery of their microwaves turned out to be a nightmare. That said, I gave up and chose a Whirlpool that looks great, has great review, has a blue readout that match my Samsung stoves blue readout (that was a big deal, btw), and it has good reliability ratings according to Consumer Reports. All in all - Id say the moral of the story here, is to just avoid Samsung microwaves.

I bought a Samsung Over-The-Range Microwave from Lowes in February 2010. I just found out I need the keypad replaced. The warranty ran out in February. I called Samsung and they said there is nothing they can do because the warranty has expired. They have already been out once while the microwave was still under warranty. The cost of the repair is about $260. I tried to explain to them that even though the microwave is no longer under warranty, I would think a $400 microwave would last longer than 18 months. She said I am eligible for a new one if they have to fix the same issue twice within a year. That doesnt really matter to me since I would have to pay to have it fixed twice. She didnt understand this concept and could not get past the fact that the warranty had expired. Now I have 2 options: get it fixed or buy a new one. I would just like for a company for once to stand behind their product. I dont think an 18 month life expectancy is what they had in mind. Especially since the last cheap microwave I had lasted 15 years without incident.

Purchased Samsung FTQ307 in 2012, extended warranty. After 3 years of wonderful use it burns out the inverter and power control board. Contacted Lowes for warranty and they stipulate its out of warranty. I make the purchase to replace burned out cards. It worked for 4 days and burns out in the same fashion. Contacted Lowes again to verify warranty information and then it was under warranty when it originally broke but is not anymore. Contacted Samsung. The glass-top and internals under the glass-top are cover under a 5 year parts warranty. They honored said warranty and added in the labor too since it originally failed under the extended warranty. Technician came out to repair but did not have all the parts. They were on back order. Samsung placed paperwork in to reimburse cost of parts that I installed and began the process of doing a buy back. A few days later Samsung said they never said they were going to reimburse parts cost and that they were would never offer a buy back. Repair guy came out and repaired the stove. 2 hours later it burned out again. Samsung and the repair company have a 30 day labor and 60 day parts warranty. Samsung has now voided all warranty to everything. All my major appliances are Samsung. I will be selling them all with a different company and will not ever own a Samsung device again. In the whole process of dealing with Samsung, they would say and/or offer one thing and the next day take it back or say it never happened. And with the actual repair company Samsung stated that the technician said it was because it was repaired by my hand that I caused the issue, when in fact they did not say that.

Purchased this range in 2014, bought extended warranty, so the warranty just expired. This is the induction and convection range. We could never use a small pot (6) in front, which was really annoying, service people could not fix it. We could have lived with that but now our broiler element burnt out and they quit making parts, so we are hooped. An expensive range done after 5 years. It will cost us at least another $3000 to get a comparable range.

I purchased a Samsung refrigerator 9 months ago from the Sears home appliance store. Just over 3 weeks ago, I noticed the freezer wasnt cooling. When I called Sears, they informed me that a technician would not be able to come out for 10 days. If I wanted someone sooner, I would have to call Samsung. Samsung sent out a tech within 3 days who said there was a leak and more than likely it would break down again until they can find the source of the leak. Just over a week ago, the freezer stopped cooling again. I called Samsung and they told me that I had to get in touch with someone to repair and I would be compensated, but they had to be certified to work on Samsung. I called the same company that came out before, who, as of 2 days ago, no longer deals with Samsung and 2 other companies who wont work on Samsung at all. Im stuck with a $3000 refrigerator that was purchased less than a year ago with an extended warranty that no one, including Sears or Samsung, is willing to fix!!

I bought Samsung side by side refrigerator for 4 years, model # RS2530BSH. Freezer broke down about 2 weeks ago. It cant keep temperature low enough. I called Samsung 1-800 but they cant do anything. They recommend contacting one of Samsung stores for fix. I dont know if I still trust Samsung anymore. I spend too much for a nice looking refrigerator and it lasts for 4 years.

Purchased the refrigerator less than 7 months ago. Ice maker is no longer working and fridge temp keeps fluctuating causing food spoilage. Customer service was no help. They got my name wrong multiple times and even though I was explaining to them that my PHONE stopped making ice... Horrible.

We have had MANY issues with our Samsung refrigerator that is LESS than 5 yrs old and cost OVER $3000!! Over the past year, the fan and refrigeration coils behind the back panel FREQUENTLY ice up, causing the fan to stop cooling the fridge, and therefore spoiling all the food. We then have to move any salvageable food into coolers to allow the fridge to completely defrost. This happens every month or so, since the issues began, and we are not alone by any means if you research reviews on the web.It is model RF28HFEDBSR/AA with French Doors, icemaker/water dispenser and a Bottom Freezer. BUYER BEWARE. Samsung does not assume ANY responsibility for their faulty products, hence the class action lawsuit in USA which started in 2010, and the internet is FULL of angry, disappointed consumers with the exact same stories. Samsungs service bulletin regarding the issue recommends replacing more parts, but at your own expense, and without evidence of even resolving the issues to consumers satisfaction. I would strongly advise steering clear of any Samsung refrigerator, and plan to boycott them myself in any future purchases!!

Samsung refrigerators one of the worst pc of equipment one can buy and the after sales and service is just a way to fleece--- given a service number **. Its been a month after the guy took some parts out, no call nothing. This is after the fridge has been repaired 4 times in 4 years, the 1st repair within a few months.... they actually expect you to chase them. Welcome to Samsung world.

I made a terrible mistake and bought a Samsung refrigerator from Costco. Error beeping right off the bat for an open door that wasnt open. Adjusted the doors and checked that the reed sensors were aligned, but same message. Called Samsung technical support who had no answers, but they would dispatch a technician late the following week. Meanwhile about $500 in food spoiled on our counter and their customer care team did zero to help. Please save yourself the anguish of having a day thats supposed to be exciting after dropping 2k on an appliance turn into a nightmare. These people can barely do cell phones right, why did I think they could manufacture a fridge properly.

I purchased the new adjustable double oven range as I liked its versatility. In the past I had a Maytag double oven. In comparison, the Samsung glass top is much less durable and more prone to scratching and damage. I also cannot seem to get the self clean to function. Happy with the ovens but not sure Id repurchase.

I bought a new Samsung 33 in. W 17.5 cu. ft. French Door Refrigerator at Home Depot and within the first year it started leaking. As it was still under warranty I called to have someone look at it. Unbeknownst to me, Samsung does not service my area, despite living only a few miles from the Home Depot where I bought it. Surprisingly, Samsung offered me a refund in lieu of service. While I would have preferred service on the fridge, I saw that this a common problem and there is a class action lawsuit against Samsung for this fridge. As well, I didn’t want a fridge with a defunct warranty. So, I accepted their offer for a refund and had them come pick up my fridge, buying a new one out of pocket to replace it.Six weeks and 50 phone calls later I am yet to see any refund, only a trail of multiple ticket numbers and crossed wires. This process has truly been the most inefficient, contradicting, and burdensome experience I have had with a company in my thirty plus years. Each person has told me something different and no comprehensive steps have been given. At one point recently, I was told that I was going to get an exchange. Well, I already bought a new fridge to replace the one they took and who would want a fridge with all these issues, that can’t be warrantied, plus that’s not what I had been told the entire time. So now I am out $1000 buying a replacement fridge and have no signs of being reimbursed. Many people are struggling with bills and for one of the largest corporations in the world to take advantage of their consumers in this way is truly sickening to me. I can’t imagine what a struggling family would do in this situation, having to spend hours on the phone, and hundreds of dollars out of pocket, not knowing if this corporation just completely screwed them over.While I wait to see if I get a refund or if it’s theft, I can only advise other consumers to stay far away from any Samsung appliance purchase. I advise any retailers to reconsider selling their products, or at the least, warn your consumers that Samsung doesn’t service many major metropolitan areas – even if it’s right by the store it came from. Lastly, I would like to tell Samsung that you can do a lot better. I am sure you try to break a lot people through this process, hoping they will just give up, as most of us don’t have time during our day to call up a 1-800 number and explain to a new person what the situation is, every couple of days, for weeks on end. I am beyond disappointed with this process and I will never purchase nor recommend any of your products or services.

Never buy Samsung appliances. Ive had problems with my brand new refrigerator since the beginning. Even with the warranty, I cant even get it fixed!! We lost so much food, time, energy and its still not working and they dont want to help us at all!!!

On November 6, 2011 I purchased a Samsung RFG 238AARS refrigerator and an extended warranty. July 2013 it needed a defrost heater and temperature sensor (Evaporation Assembly) due to freezing below the drawer in the freezer. In December 2014 there was a clogged drain and a fan problem causing more freezing in the freezer and refrigerator. In March 20-17 there again was ice build up and the repairman said it was a common problem with Samsung due to duck bills being clogged. Currently the food freezes in the refrigerator and the freezer has problems with the ice maker. Yet, Samsung will not agree to a replacement. The freezer cost 2500.00 and makes noises and freezes below the drawers in the refrigerator and freezer. ITS A LEMON! I owned an Amana for 20 years without one repair to it. Prior to that, I owned a Kenmore without a single repair. I have been on the phone with Samsung many times, and on hold for as long as 45 minutes to no avail. I would NEVER buy a Samsung product again!

Unfortunately I purchased a Samsung dishwasher when it was first launched so consumer reviews were not available then. I wish I had the foresight of returning the dishwasher immediately during the first month of purchase because my dishwasher never thoroughly cleaned my dishes. I was so amused by the lights and buttons that I ignored the dishwashers failures. After numerous service calls to the vendor, the repairman decided to replace the unit. Shortly after however, the dishwasher completely broke down. I wish we could make Samsung accountable for what they know to be a poorly produced and designed product.

As others have noted the refrigerator by Samsung has been a problem since day one. Water and ice accumulates in the vegetable bin area. The water storage vessel located on the back wall freezes and has ruptured on several occasions, requiring replacement. The defrost heater shorts out and is not operational, numerous issues with the main control board and the reprogrammed and updated replacements, poor design and engineering requiring design modifications in the field, water and ice systems freeze up, do not work and do not dispense. Overall, Samsung service is unresponsive and basically not knowledgeable. Their design and engineering groups dont have a clue. Most recent repair included the installation of new and upgraded main panel which was to resolve all the problems. Issue is that after the installation of three separate new and improved and reprogrammed panels only some of the issues were addressed and the reprogramming actually caused other problems. The original main board panel that came with my refrigerator is long gone, no longer manufactured. The replacement panel has a new set of issues including that other basic functions were not programmed into the new main panel design. So for example, for the refrigerator and freezer to operate I have lost several functions such as the light in the freezer compartment. This item for example was never programmed into the newest control panel. I was told this directly from the tech rep at Samsung and the repair folks. Keep in mind my French door refrigerator that cost over two thousand dollars and is less than four years old is a mush mash of parts and accessories. The main panel has been replaced several times and three separate panels were required to be able, installed this time just to get to a point that the refrigerator functioned and the defrost heater assembly had voltage to operate. Keep in mind that I now have a refrigerator that have systems that cannot function because the main board was not properly programmed and Samsung does not seem to care. They wont even return a phone call and customer service is a joke. One more thing. I was with the service person the entire time that my refrigerator was being worked on. If I ever hear one more time the senior service technician from Samsung tell the onsite servicing rep let me tell you off the record what you should do I will scream!! The senior service tech at Samsung confirmed that there was a serious issue with the freezing and rupturing of the water vessels on the interior rear wall of the refrigerator compartment. He indicated that Samsung has failed to address this issue with a repair or service bull item as it would basically acknowledge that there indeed is a design and operational flaw in the unit. Off the record, the onsite rep was told to go out and get a thin piece of closed cell foam and place it between the water vessel and rear wall of the refrigerator compartment as some other site repair folks have found that to be the resolution to the vessel freezing and rupturing issue.” Well I will close out my comments for now, but will likely be writing again as the refrigerator has problem after problem and Samsung is unable to effectively resolve the issues. By the way, since my refrigerator, which is less than four years old is out of warranty, and I have had to pay for all the repairs myself, the cost to date now exceeds the original cost of the unit. The unit was about $2,300.00 and with the latest partial fix adding another $420,00, I am into this great product to the tune of over $4,800.00. No help from Samsung here!! Looking for a new refrigerator now and certainly would like to see Samsung step up and make this right and cut me a refund check for the $4,800.00 I have invested so far. Maybe they should also take into account the spoiled food and inconvenience to my family while they are at it. Dont Buy Samsung Products!!

Purchased a black stainless “fingerprintless” less than 2 years ago and the freezer section stopped working. Called and they came out to fix it. Needed a new compressor and luckily for us it is a warranty item. Less than 2 months later same thing, freezer is not working. Needs ANOTHER compressor. They said we could get a new one. Big deal, who wants another headache? I’ve lost so much food and having to eat out while waiting to get it fixed is ridiculously expensive! I wish I could get my money back and go with a quality refrigerator. I am angry at myself because we bought this one to replace a Samsung piece of junk and I go and do this to myself when I swore I’d never buy another one. DO NOT BUY SAMSUNG APPLIANCES!!! I have a dishwasher too and I hate that as much as the refrigerator!

Worst appliance purchase Ive ever made. Required 3 repairs calls within the first months of owning. It does not clean dishes thoroughly and now leaks. Its less than 2 years old. Samsung needs to stick to electronics.

We have had two awful experiences with Samsung. We bought our first Samsung French door fridge in 2016 and sometime while it was still under warranty I noticed the bottom of the left door was not sealing when it shut. Samsung didnt have any authorized service technicians in our area so they couldnt fix it. They told us we had to literally cut the cord and send them a picture of it so that we wouldnt be able to sell it or give it to someone else to keep using it. I told them I couldnt cut the cord as its the only fridge we have and we gotta store food somewhere. They finally gave in and paid us the value of the fridge. Which we then took and per the agreement with Samsung, we had to buy another Samsung fridge, went to an authorized Samsung dealer that said he serves our area and bought a different model: RF28JBEDBSG/AA/08. It worked great for a year or so until the warranty ran out and thats when we started having issues with the ice maker. It completely froze over, started leaking water out the hole when we tried getting ice and just completely stopped making ice. We called the dealer we had bought it from, they sent out their technicians to repair it and they like just some kids off the street who didnt have any training on such repairs. They took apart the ice maker and used a hair dryer to melt the iced over ice auger motor and ice maker assembly. While they were in the process of melting the ice inside the ice maker cabinet they heated it up too much, buckling the inside of the cabinet and melting a plastic tab up top at the back end of where the ice maker sits when its installed. So now the ice maker doesnt fit correctly. The technicians said they caulked the inside of the cabinet all the way around to seal it, but I could still see light coming through all along the left side. Couldnt really feel or see any caulk along the edge anywhere. They charged around $100 for this #repair! This only lasted for about 3-4 weeks and then started freezing up again. I called them again and they said theyd order us a replacement auger motor and ice maker for around $211. I brought it home and took apart my ice maker to replace it with the new parts they had just sold me. After all that hassle of taking it apart I find that they gave me the wrong ice maker! It was completely wrong. Way too short. I took it back and they gave me the right model ice maker. I then took apart my ice maker a second time and was able to replace it. This again only worked for a few weeks and then also started freezing over and doing what the original ice maker had done. Ever since Ive had to shut off the fridge, take the ice maker apart and thaw the whole ice maker and auger about every month and a half or two months. Ive contacted Samsung multiple times and they only tell me that its out of warranty, try to send out the same Samsung authorized shops technicians to #repair it (which I refuse to let this shop ever touch my appliances again since they screwed me over every time Ive dealt with them) or they give me a phone number to call Samsung to order parts to fix the ice maker. I am not spending any more of my own money on this piece of garbage and will never buy another Samsung refrigerator.

Bought new Samsung microwave (me21h706mqs) and after one week it caught on fire at the plastic piece in rear corner. Lucky we were at microwave watching or whole house could have caught on fire. Huge plastic smoke and horrible smell. Home Depot response was call Samsung. I asked them to come and take out as it is health hazard. Called Samsung, had to call three different numbers as they cannot transfer, phone technology?? Samsung was not impressed their unit caught fire and really did not care. Said they would sent tech in 2-3 days. UNACCEPTABLE.Basically they hung up on me after I requested someone come out on Monday to remove. Do you think if this happened to the GM at Samsung they would have treated it as routine maintenance? It is now 2 hours after Samsung was supposed to be here and no word yet. Going to replace with ANY other brand than Samsung. If you look at these reviews you see many fires. Cant believe they still are selling them. Buyer beware.

Design flaw in Samsung refrigerator model RF28HDEDBSR - Very Poor Quality. Purchased on 5/20/15. On 2/15/17, the fridge part iced over behind a plastic panel and stopped working. Something is wrong with the design. It makes a horrible noise when the fan is hitting the ice before it quits. On 8/7/17, it stopped working again after service for this problem on 6/26/17. The replacement part is on back-order! We wish we didnt buy this refrigerator.

We bought this refrigerator for our new home. Literally 7 weeks after we started using it stopping cooling, both fridge and freezer. The repair company Samsung sent us postponed our appt or sometimes didn’t even show up for 10 days. They finally came with a part they thought was the problem and wasn’t able to fix. 3 days later after 6 calls to Samsung and 4 to repair service company nothing is being done or ordered bc the repair person didn’t do a report after the service call and the so called company Lakes Electronics In Pompano Beach, FL is not available to answer anytime. Samsung is saying there’s nothing they can do?! Worst service ever. Never thought that our expensive refrigerator would not last even 2 months.

Wish I could go back in time and choose a fridge other than Samsung RS263TDRS. Weve owned fridge 4 years and has been a disappointment from day one. Slow water dispenser. Ice dispenser shoots across room. Biggest issue is defroster on fridge side. Several times a year we go through the headache of fridge making loud grinding sound, popping and then inside heating up and spoiling food. Samsung support centre acts like my issue is an isolated problem.First time I paid for a technician. He reported this to me as common issue, a manufacturing default and inserted a spacer between fan to add more air flow. He acknowledged this was only a bandaid solution and that I should be proactive and when I hear ice starting to build up on fan, to defrost fridge for two days. This has become a burdensome issue now and we defrost our fridge three to four times a year. After doing this our fridge resumes cooling efficiently but then a few months go by and ice and water build up below crisper. I will never buy another Samsung product and discourage other consumers from buying their product. Samsung is robbing consumers and their callous approach to Customer Service is unacceptable.

Samsung Microwave SMH8165STE - Around the two-year mark, beeeeep, lights on, lights off, SE, beeeep… It never ends! I just Live Chatted with Samsung rep. She put my info into Executive Consumer Relations. What does that mean? Eh, I wont hold my breath to get anything accomplished - these reviews already prepared me. I really think there needs to be a class action lawsuit for this. Not because it is such a huge ticket item, but because Samsung needs to be slapped and told they cant get away with this. How do we do that? Im in if you guys are! As for this microwave, quite frankly, I really dont think I want this hazard in my house. Itd be cheaper for me to go buy a new one from a different company, not to mention I wont have to unplug it for fear a fire will start in the middle of the night while my family and I sleep because the possessed appliance decides to turn itself on for an imaginary baked potato.

I purchased. Samsung refrigerator in 2017, and had to have it repaired three times, finally gutting all cooling apparatus and replacing it to make it work. Even so, I purchased a Samsung range in 2018 on the advice of my local repairman. This stove was two weeks old when the black stainless steel coating began to peel away from the door of the stove after being cared for as the directions indicated: soft cloth and water. Home Depot and Samsung claim that this is not a mechanical issue and therefore not covered in any way.Then, a few months later, in November 2018, the cooking grates began to shed flakes of coating, right near my food, and rising was occurring and visible. They replaced them after a few months (March, 2019) more and several calls. My one year warranty was up in May 2019, the new cooking grates began peeling and flaking again in August. After much talking and being patient but firm, they have agreed to send me new grates, but why bother? They will peel again in a few months! I am so frustrated, how is this company allowed to make substandard appliances that are a danger to people and not even held accountable? I am really concerned about this flaking coating so near my food. I really want this stove out of my kitchen!

I bought a dishwasher Samsung 19 months ago. It has been repair 3 times, twice during the first year. Now is broken again! And the technicians dont want to come again to fix it! DO NOT BUY SAMSUNG! It is really terrible! I am so done with that brand. Buying a new one!

This refrigerator is less than 4 years old. I have had to defrost this unit each of the last two years. The first time losing most of the contents. I have previously owned an Admiral 20 yrs and an Amana 14 yrs. I never had to defrost either.

Samsung Fridge RF28HFEDBSR. Yes another bad review. We bought the fridge 6/9/2014 when it was new and not more than a month old. The ice maker goes out. They replace the ice maker and 2 months later it freezes on us. This time they sent out a repairman with a hair dryer, yes, a HAIR DRYER and defrosted the problem. Fixed for 2 days. I have had the dance of the repair and replace for 3 years now. We keep buying the warranty and they keep fixing and replacing. You would think they would have a fix for this by now. Why havent they offered to replace the fridge? I no longer own any Samsung products.

My glass top range will not simmer even on low. Everything boils. I have to shut off the stove, let it cool to simmer and then turn it on again. The top oven doesnt heat properly. I had a repairman out and he said it was normal. The top oven isnt made to bake. Are you kidding??? I also purchased a Samsung refrigerator. I like the design but the Ice Maker is crap. Samsung replaced the first one with one just like it. I have to defrost with a hair dryer once a month as it jams up with ice and stops make cubes. One big pain. Samsung doesnt seem to care they are manufacturing CRAP!!

Found the range of my dreams today. Samsung, just about bought it, but thanks to modern technology, decided to check the reviews first. Thank you, thank you, thank you for all the reviews. Going with a reputable company that cares about their name.

My two year old Samsung smh1816s suddenly quit working. When I press the cancel button for 8 seconds, it shows -SE-. I called Samsung to ask about the epidemic warranty and they said that my model number wasnt covered. It is obviously a problem with all Samsung microwaves! I am very disappointed with my product and service from Samsung!!!!!

We bought a Samsung side-by-side refrigerator three years ago. Last year, the vegetable drawers started getting water in them. We called a SEARS repairman who fixed the problem temporarily ($200), but told us the problem would return, as these refrigerators are low quality. He was right. We now have to buy a new refrigerator. Last week the handle broke off the Samsung microwave which is not quite two years old.

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

NE58F9500SS - There are streaks between the glass on the oven door. I DID NOT CLEAN THE DOOR WITH ANYTHING BUT A DAMP PAPER TOWEL. Tried to email customer support and the site wont let me select the model. Then I called and waited 10 minutes to talk to someone. When the agent came on line... I told him I purchased this RANGE in August 2014 but did not take delivery until Nov. He said it is no longer in warranty. I explained the problem of streaks in between the glass on the door first he told me that is normal... I disagreed then he told me to put water in the door. THIS AGENT OBVIOUSLY DID NOT HAVE A COMMAND ON THE ENGLISH LANGUAGE!! Lousy customer support... awful warranty (I would think it would be a year from the time I took delivery).

Excellent value for the money and love the egg holder, extra-large for double pack eggs. The other draws are large also. Very happy!! Also if you have a whole house filter for your home you do not need a filter for the refrigerator saving you money.

I bought a Samsung refrigerator. The ice maker in the upper part of the refrigerator died. Samsung did not help and neither did Lowe’s. Not only that, no one works on Samsung refrigerators in the state capital of Montana. Just stay away from these refrigerators and dont buy from Lowes. They just blow you off when you have a complaint.

We bought the Samsung model #NE59J7650WS from Lowes in spring of 2015. Brand new model they said. Energy saver they said. This is how they save energy. They do not heat up the oven like the digital display says it is. Say we set the oven for 400 degrees. It starts heating up and the digital display on the stove climbs higher, displaying the alleged temperature. It reaches 400 degrees and sings a little song announcing its arrival. However, it is only at 300 degrees according to our thermometer. Food does not cook properly. Display says it is at 400 degrees, but it is only at 300 degrees. If you wait another 20 minutes, it gets up to 400 degrees. Had two different repair companies look at it and they both told me Thats how it works Ridiculous!!

I purchased a Samsung electric convection range. The 2 front burners do not regulate the heat properly thereby burning/over cooking my food! Very dissatisfied with the performance as I cook daily! Low is High! If you want to simmer your soup, forget it! How can a manufacturer expect you to deal with inconsistent heat elements? Must be a systemic problem. After reading other reviews needs to be recalled! How do we get a recall done?

Less than two years ago we purchased a package which included a refrigerator, oven, microwave and dishwasher. Two weeks after the warranty expired my refrigerator started to leak and the vegetable pullout drawer froze up. I called Samsung but was told they cant help me. Several months later the dishwasher flashed a light on the panel informing of a leak. I called a repairman and needed that repaired. Keeping my fingers crossed that nothing goes wrong with my stove and microwave. I would stay away from Samsung products. Unfortunately, I didn’t read reviews about this brand.

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

I bought a Samsung Range NE59J3420SS/AA from Sears November 23, 2015 the day before Thanksgiving. Since then I have had problems with the product. First the discoloration of the cooktop is awful. I called Samsung and was told that was normal and that the range was fine. Well the steam cleaning feature will not work and I called Sears. They refused to fix it nor service it - 1800-726-7864. They had a more hands off and referred me to 1800-726-7864. The CSR that I spoke with implied that I was unintelligent and could not read, and I could not follow simple directions. I told her that I followed the directions given in the manual and that I wanted a technician and to speak to her supervisor. Well he got on the line and hung up on me.I ended up going online to get a service call done and a ticket # and also be informed that the service call will cost me for the tech to come out. Currently I was purchasing a new refrigerator from Conns. I will calling in a few minutes and putting that on hold and changing that product. I also have a lot of Samsung products in my home - washer, dryer, televisions, and three cell phones and I am dreading if something else breaks. IF you are considering any appliances from Samsung I am telling you their service department is awful, rude, obnoxious and callous. Beware of the products you purchase from them be sure that the merchant tells you about the warranty and if they offer additional in house warranty seems to me the best bet.

Our Samsung fridge is two years old. The freezer recently stopped cooling. The repairman said its the sensors... With the service call, the labor for installing the two sensors is nearly 500 dollars. Its a piece of junk. A huge disappointment.

We have had our Samsung french door bottom freezer with middle drawer model RF28HMEDBSRAA refrigerator for only 2 years. The ice maker has ruined this refrigerator. This will make a 2nd time in replacement. It continues to freeze up and not work until you try to chip away ice and hope it will then continue to work. It makes very little ice at a time and have to wait for more to make. When trying to get in the ice maker to unfreeze is very hard to get into. I do not recommend this refrigerator.

The range appears to be well made and well thought out. The gas cooktop is very adjustable and boils water in a short time. The convection oven cooks evenly and preheats quickly. The air fry option is wonderful and makes a huge difference in the items you cook with it. The range is sturdy and solidly built. Everything seems to work well. I am very satisfied with my purchase.

We have Samsung French door refrigerator. We have had it for about four years. We are starting to have a hard time finding a water filter. We have tried several brands and none of them fit. Someone told me that Samsung has changed the connection for the water filter and newer filters wont fit the older model even though it says it will on the filter. Does anyone know if this is true? Our model is RF267AARS.

Terrible customer service and terrible, unreliable products! Samsung sells refrigerators with KNOWN design flaws/defects and refuses to acknowledge or address them! They have issues with the ice makers freezing up and the rear chilling units icing over, causing improper thermostat function and erratic temp readings. They also have faulty compressors that pose a significant fire hazard if they malfunction.

I bought the Samsung French Doors/Bottom Freezer in June 13, 2011 (Model RF266AEPN/XAA). The first repair came in December 2011. Control panel was iced. The refrigerator was not cooling. In fact, temperature control showed 68 degrees! Then there was the issue of the freezer door. You had to forcefully open it, as though the side rails that supported the freezer seem to lock, preventing the door to open. Then once opened, it had to be forcefully closed. Now, its happening again. Refrigerator is losing its cool. It just so happened that I kept the old Amana in the garage. Ive had to transfer the items from the Samsung to the Amana. I called BrandsMart USA on Friday, March 16, 2012, where it was purchased since it is still under warranty. They set up for someone to contact me on Monday, March 19, 2012. I am going to look into whether I can return it to BrandsMart USA. The first time it was repaired, the Samsung repairman said they were having issues with these refrigerators. I am going to check with my legal plan to see what can be done. I will not purchase a Samsung anything again.

RA19 - This report is to corroborate what others have already said about the clear plastic shelves cracking in Samsung refrigerators. I bought this fridge new nearly 5 years ago and within the first year cracks started developing in the clear plastic shelves. At this point most of the shelves have cracked, some seriously. The shelves were never overloaded, but appear to develop internal stresses when cold resulting in spontaneous cracks. Similar to what others have reported, there seems to be a specific cold-induced problem with the clear plastic used in Samsungs refrigerator shelves.

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They wont cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

My experience with Samsung products is varied. I had a great Galaxy 5, but a not so great newer Samsung phone, my Samsung oven works well and looks good, but my Samsung refrigerators double door design is clunky.

Samsung model rs265tdbp - We purchased this side by side from Lowes in July 2013. Have had service calls 5 times for constant broken ice maker. Have been told we need to purchase a extended warranty to cover it because were out of warranty. Its a lemon and I wish I had never bought a Samsung and I will never own another Samsung, anything. Horrible customer service!

We have a 3 door French door refrigerator with the ice maker in the top and bottom (thru the door dispenser). We have had it for 5-6 years and a few months after buying it it stopping producing full pieces of ice, and the ice it dispenses is all broken. This has always been frustrating but I have learned to deal with it. Then shortly after the warranty expired, it stopped making ice and it appears to just be freezing over. The ice bucket keeps freezing over making it difficult to remove it and defrost, Then, I was no longer able to remove the ice bucket. I called about getting it repaired and the cost was very high and they could not warrant the repair due to this being an issue. I had called Samsung about this and at the time they told me there was no issues reported with the ice maker. I have contacted other repair companies and they wont even work on them since they know it wont stay working. Samsung has been useless in resolving this and they know it is a major defect in their product. I spent almost $3000.00 for this piece of junk. Never again will I buy a Samsung appliance!!

I purchased this fridge 8 months ago brand new. The ice maker is out again, 4th time since November and it was purchased in June 2014. Samsung will have someone come out to service it, it will last about a month, then its out again. I have to miss work once a month to wait on appliance repair to basically put a bandage on it. I purchased this refrigerator for over $2,000 and I cant even get a working ice maker. Im so angry with Samsung for selling a lemon for a fridge. I could have spent that money anywhere else but I trusted Samsung. I can see how this was a big mistake, one that will NEVER happen again. Samsung should stay out of the appliance business!!

This dishwasher rack adjuster plastic pieces broke off. Doesnt clean and leaves food particles on items washed. Tried multiple wash aides with no luck, rinsing before loading, and small loads with no improvement.

When I bought my Samsung self-cleaning range with convection oven and glass door it never occurred to me that dirt could get between the double glass on the oven door. I have had ranges from other manufacturers with see-thru doors before and have never experienced a problem. The Samsung, however, manages to collect dust so that after three years I cant even see the interior of the oven. I had a Samsung repair specialist look at it and he said theres no way to clean it.After three years the self-cleaning process no longer cleans and burners have hot spots. Ive stopped using the convection feature because theres no difference between that and the regular oven as far as performance is concerned. I am very unhappy with the Samsung range and am looking forward to replacing it soon. I would not recommend a Samsung product to my worse enemy if I had one. Suggest if you are thinking of buying Samsung you run as fast as you can in another direction.

I purchased this refrigerator almost a year and a half ago. It suddenly started playing up. Now it’s neither cooling fridge nor freezer compartment. I live in a town almost 200 km away from Jeddah from where I bought it from. I contacted the dealer and he straightaway refused to help. I asked him for the contact number of Samsung Jeddahs main dealer, but he told me, “If anything goes wrong with your appliances, it is just your bad luck and we cant help you.” So I called one refrigeration engineer at my own expense and he diagnosed that the problem lies in the motherboard unit and my refrigerator is non-repairable.Everyone knows how hot the weather is in Saudi Arabia and the pain I suffered because this world class brand is really awful. I would not recommend anyone to go for this ** brand Samsung ever owing to their awful reliability and customer service track.

Samsung Microwave model no SMH9151STE - I received the SE Error for the first time a week ago or so and followed the instructions provided to clear the error so that the microwave can function again. Unplugging did reset and clear the SE error only for about 12 hours and then it came back again. I called Samsung and discovered that my warranty had expired. The microwave is under 2 years old. The angering part is that it took the very nice repairman about 15 to 20 minutes total to switch out the part and correct the issue. The total cost of the part was $33.61. I was charged $135 plus tax for about 20 minutes of labor. This seems like a common error and since this is the case, why doesnt Samsung provide some sort of discount since their product is defective? Samsung should stand behind their products and offer customers experiencing the SE error some sort of discount or no charge for 20 minutes of labor!

RS26STDBP - Ive had this refrigerator 2 years and nothing but problems with the fridge part. Freezer is great, but the fridge keeps frosting up and stops the fan and then no cooling. Happened twice and ruined all our food - over $400 in food loss. Ive had repair men come over now three times and same problem keeps coming up?? I bought an extended warranty thank goodness, but this has been a nightmare purchase. Will see what happens with this next repair, but Im sure it will happen again??

Samsung will not repair. Bought gas range at Lowes in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they dont have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that Im not able to use and Im out $800.00 out of pocket. Ill never recommend this product. Have to buy a new range again. Im very dissatisfied with this brand. Jesus **

I was cooking with my pot on the stove when I heard a pop. I removed my pot and saw a crack glass and indentation mark on my pot. The stove range I used on was the RAPID BOIL side from picture, which need to handle the temperature flux it experience. The crack surface has shattered glass and fine glass dust. I seen crack, shattered glass pictures due to physical damages on Consumer Affairs and other websites for Samsung stove and mine look nothing like that. It is clearly a material properties failure and an engineering mistake.I reported my problems to Samsung and told them Im scared to use the stove as it is unsafe to operate and its also what they suggested until they receive the images and send out technician, which they said will take 2-3 days to review. I sent the pics and wait, hear nothing from them for a week so I call them back. A new agent review my transaction id # and told me that the previous agent close accident close my case. So he issue me a new transaction id and said he will escalate with the supervisor to get it resolve ASAP, and I resent the pictures again. My family been eating out and frozen foods during this ordeal.I call back the next day and nothing happen, so I have to retell my whole problem again to the 3rd agent which went ahead issue me a ticket number with the local technician to take a look at the problem. To bring out this technician, I will have to pay out of my own pocket if it is a cosmetic problem. So today I was going to call the local technician guy to schedule an appointment but Samsung finally call back and said they deny the warranty issue without reviewing the pics. They said they havent receive the pictures, which I sent TWICE. Now, Im trying to schedule with a technician and see where it goes from there. I will follow up with updates.UPDATE ON 03/31/2017: After millions of phone call and countless agents. Scamsung tactics of denying picture not receiving, We have to hang up on you because we cannot leave you the phone for too long, A supervisor will call you back. So the first technician never came out because all he does is just take pictures. He requested I sent the pictures to him via text message, so I sent him 4 pictures. I called in Samsung to check my status, they deny the warranty on Mar 20 on the basis No load/min load using an aluminum cookware with enamel coating. They saying the pot I was cooking in was empty, I was the cooker and there were stuff inside the pot, who cook an empty pot. Aluminum cookware, isnt all Americans use aluminum cookware, but I found out that they use whatever words I misstated in the phone conversation against me. I realized the pot I was cooking on was not aluminum, but actually steel, I tested it with a magnet. So I called back in and was able to reach a manager on the shop floor. And explain the whole process again to her that this was a material defect, I was using RAPID BOIL setting on left side of the stove. The crack was due to the high heat fluctuation and the glass couldnt handle the temperature due to the expansion of material. Further into the conversation, she agree to issue a service repair for the stove due to spontaneous pop while cooking. She scheduled Monday to have a third-party vendor to come out and repair, but all he did was come out and take picture, the same as the first time. Or so I thought he would come out and repair on Monday, Mar 27. But all he did was take a picture on his cracked phone in a dark kitchen room. I thought they issue the repair service for labor and part, called in. And of course it would be different agents every time and from different region. They would say, Lets wait for the pictures and basically they take me a whole loop again, back to square one. I was able to reach an ECR Leena Mar 28 (executive customer relation, someone actually had the power to help) and she told me only 2 of my pictures were uploaded and that from that pictures it was a discoloration damage. I was confused that she cant even see the crack bits and pieces. So she asked me to send in the picture directly to her to review. Pictures were sent to her, and she is downloading it to her computer. She told me the downloading it is take too long, she has to hang up on me and another agent will contact me. Never happen, its always you to have to call in. And again, you have to explain everything but this new ECR agent Karla Mar 29 didnt bother to listen and just outright say my warranty was deny using the denial from Mar 20 instead of reviewing the conversation I have on Mar 28. I asked her, Let me talk to someone that will listen and want to help me out. Remember that the services was offer from the Shop Floor Manager, but they kept saying, Its not on record, I cant find it, I dont know who you were talking to. So Karla told me that a supervisor will call me back in 24-48 hours, no one call me yet. I dont expect to and tired of dealing with them. At first I want a repair, now I rather replace it with a different brand. After exploding Note 7, exploding washer and dryer, exploding oven cover, Im glad my glass top was crack instead explode, but it could happen to someone else. Scamsung afraid of another massive recall on using low quality glass top material so they deny my warranty. This product is unsafe and should take off from store shelve. Im willing to join class action lawsuit against Scamsung, contact me. While all this happen, just found out my Scamsung refrigerator that I bought at the same time, the water and ice dispenser stop working, need to replace the control panel/switch. Save yourself from trouble and dont buy another Scamsung products. My range model was NE59J7630S.

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

Samsung refrigerator model # RS25H5111BC - We have had our refrigerator two years and the freezer is working but the refrigerator part is not cooling!!! It makes horrible noises when it is running. Aggravating!

In late 2012, I upgraded my white GE kitchen appliances with stainless steel appliances. So I purchased a Samsung stainless steel gas stove and microwave and a Whirlpool fridge from Lowes. The stove and fridge continues to operate smoothly. The microwave worked well the first year then begin to malfunction. The power would cut off in the middle of heating a meal. I would unplug the power cord then plug it back in the outlet after 10 secs to turn the power back on. I thought that it could be an issue with the power outlet or breaker. My electrician confirmed both sources were working properly. So this malfunction occurred often until recently the microwave goes out after 5 secs of running. Then I repeat the plugging and unplugging every 5 to 10 secs until the food warms up. This is frustrating because I always have to drag the tall bar stool and use it as a stepping stool to reach the power outlet inside the rear of the cabinet. Sometimes I get so fed up that I just use the oven or stove to heat up my food. I called Samsung service center today and the rep was very polite, took my model number and zip code and provided me the telephone number of the nearest service technician. I called the number and it was not in service. I called Samsung back and this time I reached a rep who was really nice but we struggled to understand each other because of our accents. I explained to him about my earlier call and that the telephone number wasnt in service. He checked and confirmed that was the only service tech listed in my area. I asked whats the alternative. I was advised that since my microwave was out of warranty that I would need to find my own repairer. I asked what is the lifespan of this model because Ive had it 3 yrs and its been malfunction most of the time. My last microwave came with the home in 2001 and still worked fine over 10 yrs later. This is unacceptable.

I bought all new Samsung appliances about 2 years ago and have had nothing but issues with every piece from fridge to dishwasher and stove. Many issues was during 1st year with stove element going out, ice maker quit working after 1 year, dishwasher leaks, inside of dishwasher plastic parts are melting apart. Worse experience ever and will never buy a Samsung. Whirlpool was never a problem prior.

We have had the Samsung Refrigerator Model RF263BEAEWW/AA for about 1 1/2 years now which we purchased from Conns... a.k.a. Cons. This will be the 3rd time that we will have to call the repair service for repair. Because our refrigerator is out of warranty, we are, so to speak, been screwed by the pooch. Conns will not step up to the plate and offer any kind of service or help... Will never go there again, nor recommend that store. (NFM here I come). Nor will Samsung say that there is any problem with this defective product though they have Class Action Lawsuits against them for similar products. Needless to say, we will never step foot into a Conns (Cons) store again, nor buy Samsung if they will not stand behind their product. If anyone has any suggestions or help, it would be appreciated.

I purchased my Samsung French door refrigerator, model RF26HF, December of 2014. From the start the fridge was louder than my old one. Shortly after that the ice machine was producing ice at a very slow rate and is currently making ice when it wants too. We have also encountered a flap misalignment on one of the French doors. Currently, August 20, 2016, I found a pool of water at the base of my fridge, underneath the food storage bins. When I removed the storage bins I discovered a thick piece of ice the width of the base of the fridge. I also saw water dripping from the twin cooling back panel as well as coming out from the base of the door. As figured I was over my one year warranty and Samsung needed to charge me to look at the problem.Samsung did try to blame it on a filter issue and then a humidity issue, which is neither the problem. Samsung left me with no resolution and stated a technician needed to be called in to determine the exact issue. I was not given a price because that couldnt be determined until a ticket was created. After hearing this ridiculous news, I have had enough with Samsung. After reading many many poor and similar issues with this specific refrigerator Samsung needs to acknowledge a true manufacturing problem thats affecting many families. At this point with everyone having the same issue there should be a recall in place. I will never buy a Samsung product ever again!

Dishwasher given as a gift. It cleans better than my old one which did not have storm wash or sanitizer or delayed wash. The control dials positioned on inside of door are easy to clean. I like the section on lower rack that cleans off dirtiest dishes. The slots in basket hold silverware in place or you can open up for larger utensils. The top rack has 2 areas designed to hold any light dish in place. The rack slots for placement of dishes are angled so bowls are difficult to load. Overall looks and ability to clean make it a bargain for the price.

All of our Samsung appliances have broke in less than 2 years. Throwing codes, or just completely breaking. Items include Refrigerator, Oven, Dishwasher, and Washer. All purchased less than 2 years ago and all currently not working properly or not working at all.

We purchased a Samsung RF G298HD in 2011, which has run quite well. We have not had an issue with either ice maker. The large drawer needed to be replaced under warranty due to not opening easily. Our issue with this unit is all the plastic trim work is either cracking or just falling off. With a purchase price of over $2300, I would expect better quality. The end caps to the handles are plastic and fall off regularly. One on the shelves in the side door is cracking. I would expect more out of a company for the price that we paid for this inferior product.

I was sold a lemon refrigerator. I purchased a stainless steam French door refrigerator. I spent many hours and many many calls with Samsung to send someone to diagnose the issue but no one ever came. It was extremely frustrating to deal with it.

We totally remodeled our kitchen and purchased new stainless appliances. The refrigerator is a Samsung. We paid for it in November of 2014; it was delivered in February 2014, installed in March and began being used on a full time basis on May 23rd of 2014. We had problems beginning immediately and still are having problems. The problem is the ice-maker. We have been told by one repair person Americans like too much ice but he replaced the ice maker which continued to make twenty six cubes a day. I went to the Lowe’s store manager who was to do something but failed to (big surprise there). We waited three more weeks and complained again and asked for another service provider at the encouragement of friends. They were busy and took three weeks to arrive. They ordered a new motherboard which was installed four weeks later. For the month of November and December of 2013 we actually had ice! Then it started coming out crushed and no cubes. Out comes another guy who says it is the auger… Called Samsung and asked for it to be replaced - got nowhere. Repair guy is coming tomorrow to install the auger. The bad news our warranty is gone as of February 7th. Talking to Samsung is like talking to a repeating robot. Now I have spoken with several people who have had ice problems with this model from day one. I am hoping between Lowes and Samsung someone is going to do the right things. I have owned six new refrigerators in six homes and never been through anything like this. To find out Samsung is aware of the defect is even more upsetting. My only choice at this point is to buy a new refrigerator and employ someone to drop this one off at the Lowes front door. I am still paying for my very expensive remodel and intend NOT to pay for the refrigerator. Lets hope someone steps up to the plate real soon!

Purchased Samsung model RF263AEBP french door less than 2 yrs back of refrigerator inside where fan is froze. Had repairman come out and he put some type of foil on it and the fan started working again, cost 200.00. Now 3/29/16 it started again. Wonder how much it will be this time. I would not recommend Samsung to anyone!!!

Our out of warranty fridge is corroding on the lower corners of our ice/water dispenser door. The corrosion is getting worse and becoming an eyesore. It is an obvious craftsmanship or material problem. The Samsung Company does not stand behind their products. Their customer service people are terrible, trying to blame it on the way we clean, the environment or rough use. They even suggested that it was a result of living near the ocean and salt, lots of that here in Ohio. They promise to call back, and you will never hear from them. Do not buy Samsung appliances. Poor products and poor support.

I purchased a Samsung Refrigerator Model # RFG293HARS after my home was destroyed by Hurricane Sandy. After 4 months, I noticed 2 small rows of rust on the freezer door. The rows run vertically and are parallel to each other. They seemed to have been caused when the steel was being rolled or somewhere in the manufacturing process. The spots have started to show signs of rust also. When I contacted Samsung (it took many attempts to get a ticket #), I was told it is a cosmetic problem and not covered. I explained that it was something in the manufacturing process and they could care less. They offered to send a tech out and charge me for the tech. I refused. I am next contacted NYC Dept of Consumer Affairs.

I bought Samsung dishwasher, Model# DWF600UTW/AA. While still it is under warranty service, there was a problem with run ending in the middle and light started flashing. I called for service. The service person pulled out the dishwasher, and pushed it back very hard. When he left, I started the run, and dishwasher leaked all over and water puddled in the basement. There was not just the damage in the basement, but I had to re-install the dishwasher again with my own money. I never had leak before, the service person caused it, and Samsung doesnt want to pay the damages. The standard answer is, warranty is on the equipment parts and not the installation. Although their service person caused it! Another thing, if there is a damage-claim, Samsung transfers you to corporate affairs. They make you wait on the phone for hours! I strongly will advice anyone, not to buy their equipment, because if something goes wrong, this company doesnt take the responsibility. Neither they have a good warranty service.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.

We purchased a Samsung Refrigerator a year ago. Within that year our ice maker has broken twice. First they sent a repair guy. He fixed it and 6 months later it broke the same way again. We called and Samsung said sorry it’s out of Warranty. It’s a year old and the ice maker is still frozen up and sometimes melts and drips water. It costs a lot out of pocket to get it fixed. On top of that the middle drawer electric cords that operate temp was pinched so that didn’t work. Also I don’t think the fridge runs at the correct temp! We filed a complaint with BBB in the state they are made. We haven’t heard anything back. I will never buy one again! Don’t even want to Win one I would Rather have a Whirlpool or GE!

Known Defect with ice maker that broke in the first year. It was challenging to get Samsung to fix it and there are still problems after the fix. I have mold inside the fridge and inconsistent temperatures.

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

Samsung Microwave Model SMH9207ST - We have had a Lowes Tech over 4 times due to our malfunctioning microwave. We love the microwave and its styling but we have had issues with it. When the door is opened, it will reset the date/time causing us to reset everything. This problem is off/on and unpredictable. The tech replaced the door already but it continued to malfunction a few months later. He said the door design pinches the wires when opening and closing and Samsung is aware of this. He ordered an updated door design but it has been back ordered several times. Today, the fan came on high all by itself! It scared the crap out of us and I have concerns that this thing isnt safe! What if the oven starts while we are away? I guess we will unplug the damn thing when we are not using it. We have numerous Samsung appliances which we love but this microwave is a dud. These problems are causing me to question Samsungs quality and commitment concerning customer care. Thank goodness for Lowes Extended Warranty as all this would be costly to fix.

I bought a Samsung refrigerator in October of 2008. In August of this year, this appliance stopped working. So I called Samsung on behalf of the warranty, and they told me they will send a technician who came up three days later. Up to now (seven days) they have not found the parts needed.

This has got to be the worse oven range I have ever had. It doesnt heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesnt heat to the right temperature. The service guy says, Well, thats all we can do. So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Dont buy their products.

Our fridge is 1 1/2 years old. The ice maker is not working (slushy cubes with unit freezing up). We did not buy the extended warranty, unfortunately, but it sounds like Samsung service is not great, even for those who do. Researched the issue and found that even by replacing the unit, it is likely to have the problem recur because it is a design flaw. Samsung will not guarantee the $500 repair with a new part will solve the problem beyond 90 days. We will not buy another Samsung product.

This refrigerator was not worth the money. No space to put much of anything. The electronics were hacked and I had people talking to me from another country in my kitchen. Not happy with this at all. It keeps wanting you to replace the 50 dollar water filter when you barely used it. Also door shelf already got brittle and pieces broke off where it connects to the door. Do yourself a favor and save your money. This was definitely not worth the money. I hate it.

From the time we purchase the refrigerator, there were problems with non-functioning icemaker, leaking water that froze at the bottom of the inside compartment, and worst of all, a refrigerator that when set on 44 degrees would freeze down below 32 degrees! I would not recommend this refrigerator or anything that Samsung makes to anyone. I am boycotting everything they make unless they refund me the $1,850 that I threw away buying this piece of crap.

Ice maker freezes up, which requires ice drawer to be jerked out, breaking pieces off the ice drawer, then hair dryer blown into ice maker to unfreeze ice dam. Wet, messy, and not what Id expect from a $2,000 refrigerator. Doors must be pushed closed. They leak air otherwise.

Samsung French Door refrigerator (and Samsung dishwasher) - We bought both of these appliances when we built our new house in 2011. The dishwasher lasted 18 months and the integrated pump (they use one pump for both inlet and drain) failed. Spent about $300 on the new pump that failed again after 6 months. Last month the refrigerator just quit -- no refrigeration no freezer. After waiting 4 weeks for Samsungs contract repair service (A&E) and their rescheduling we bought a new GE refrigerator. The installer said that he typically sees the Samsung refrigerator totally fail after the 6th or 7th year. Great company, huh -- planned failure to try to sell more products.

Samsung induction electric range model #NE599N1PBSR - almost immediately this stove top was causing grief. Purchased in Spring 2014 before summer I had placed a call to Samsung to report the problems. I was appeased by the customer service person who declared it was my pots. I had purchased very expensive induction pots and the problem still persisted. I had induction pots as soon as I bought the appliance. I thought they might be inferior. It has continued for 2 years with no solution. Samsung has no record of my problem. Over a month ago Samsungs repair person came to investigate - has been 6 weeks, no callback, I have placed 3 subsequent calls, no callback. I spoke with Samsung today... they have no record, and cant do a thing, they will NOT honor warranty even tho the first complaint was lodged before the expiry of the warranty - once again they have no record of that call. Shame on Samsung. Elements wont work, oven shots off, at best I can use 2 elements at one time. I bought 4 Samsung appliances that day and already had the dishwasher serviced also. Such a waste of money!

Do not be fooled into buying any Samsung appliance. We bought a French door refrigerator and have had problem after problem. Ice maker doesnt work and thats after spending $600+ in repairs after owning less than 18 months. It makes LOUD noises - continuously! The water runs from the ice maker into the drawer and interior of the refrigerator causing everything you put in it to be wet. Samsung customer service DOES NOT EXIST. If you spend your money on this product you are throwing it away!

Purchased a French door, lower freezer Samsung fridge from Lowes in 2009. I have a 25 year old Jenaire fridge in the garage that I have never spent a dime on for repairs. I had had multiple problems with the Samsung fridge, including having to replace the ice maker, some other parts that caused the fridge to stop cooling (about $400.00). The ice maker has always leaked water the first time it is used, causing stains down the front of the door & pooling on top of the freezer door. Now my newest problem is that the door that has the ice maker is rusting through, particularly around the ice maker but also at the bottom. My fear is that the insulation in the door is covered In mold.

They refunded the cost of the oven. I had the original receipt.

We have had this fridge for less than 3 years, as early as 6 months from when we bought it the ice maker would stop working and the fan would get loud, after having a service tech out he said it was a common issue with these as they constantly do this, so I went on line and found numerous people with the french door and ice maker combo have the same issue--Seems like a design flaw, but Samsung doesnt seem to do anything about it. So usually once every 6-8 months I would have to dump the entire fridge/freezer (we keep an old fridge in the basement essentially to allow for this) and unplug the fridge and allow it to thaw out overnight, then I remove the back panel of the fridge (inside) and thaw the cooling unit out with a hair dryer, re-assemble it and we are good to go.The last year we seem to be needing to do this every 2-3 months, I had to do it tonight after 5 weeks--This is ridiculous. My wife said, Wow you are getting really fast at taking this apart and thawing out the cooling unit--While this was meant as a compliment, its kind of crazy that I need to become fast or good at thawing out the fridge--The one in the basement thats 15 years old I never have to touch--The thing is we own a Kitchen cabinet business and we always have to recommend appliances to clients, guess what we DO NOT recommend to them, 1) samsung appliances in general (just replaces 4 year old samsung washer/dryer set) (2) fridges with ice makers. So please do your self a favour and do not buy this fridge. Samsung needs to stop making the RF25HMEDBSR OR ANY UNIT SIMILAR AS ITS A PIECE OF JUNK.

My story is similar to Eli from Vancouver. Bought this d/w in 2014. Was good for 4 months--lights started blinking. Called Samsung, they said needed a new computer board which they did replace. That was good for another 4 months. Then the d/w wasnt drying and draining properly. I have read that book so many times I could take a test and get a 100%. It would be faster to wash the dishes by hand. Then there is the smell. I have to run baking soda and vinegar in it every two weeks to keep it under control.Now I have more flashing lights--I am done. I am taking my loss and buying a Bosch. This was the worst experience ever. Life is complicated in the 21st century. We depend on these luxuries to make things a little easier. I do not need this stupid stress. I bought the stove and refrigerator too. Stove so far okay. Refrigerator not great either but I wont go on about that right now. The dishwasher is a big BUST!!! Avoid the stress. I wish I had the time because judging from the amount of entries on this site, the dishwashers are a real mess and a class action suit would make sense. Besides, by time it would be settled, I would be dead.

I remodeled my kitchen and I decided to change all my appliances. I went to Sears and bought the refrigerator with french door and bottom freezer, the dishwasher, the microwave over-the-range, and the range. It has only been 9 months since I bought them all. The refrigerator stopped working, the microwave latch is not working. They came and fixed it, now its giving me an SE error. The handle came off. Im not sure if I should just change the microwave or just keep calling Sears and complain until they change it. I will never touch another Samsung appliance. Thank you Samsung for pretty much stealing my money and give me a piece of crap when I could have bought something cheaper and received better service.

We bought a new Samsung refrigerator at the end of 2014. Less than six months after purchasing the ice maker started leaking etc. The same problem everyone else is complaining about. Had it fixed several times and finally gave up. So we bought an expensive refrigerator and had to buy ice 90 percent of the last four years.

The size is bit small otherwise it is a great refrigerator. The counter depth ones are little problematic, I used to have Whirlpool and it was awesome as it has all the requirements and looks also great.

Samsung RS267TDPN - Do your research before considering this model! I have owned mine barely 3 yrs and have had major problems with the freezer side two times. In both cases, the freezer side seized to cool properly. In this last round, the temperature was 25-40 degrees (f) and would not get any cooler which meant the ice maker also stopped working. The first problem was repaired while under warranty. For my current problem, I am now having to pay out of pocket to replace the evap temp sensor and the Heater sheath assembly due to burnt wires. These are part of the EVAP assembly and are located in the lower freezer section and behind a plastic panel thus I assume it to be a defect with the unit and not something that could have been caused by user neglect. I also owned a Samsung over-the-range microwave oven which failed prematurely therefore I now question the quality of Samsung kitchen appliances.

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isnt even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldnt recommend it.

Bought a Samsung Sodastream French door Refrigerator. I bought it June 2014. Dealing with Samsung is a nightmare. They have a call center in Honduras. They have a executive complaint department that is useless and rude. My ice maker had problems. It is in the fridge not freezer. Two service companies came out and said I would have to turn off fridge for two days. This happened April 2015. Still not fixed. It does not make cubes only crushed ice. The ice bucket is frozen and cant get open. It makes a horrible noise when you try to get ice. I have spent almost 100 hours on phone with Samsung. Some of the rudest people I have ever dealt with. This problem occurred in month 10 of purchase. Now Samsung told me one year warranty up, cant fix. Im going to court over this. $3500 for this. I live in Ma and we have a consumer protection here. We can give a 30 day demand letter then go to court. Dont buy Samsung. Service is nonexistent and reps are rude and not very smart. Never again. Im done bunch of morons for customer support.