Terrible, terrible. We purchased this but we didnt install or use it for 12 months. From the initial washing it didnt drain - left nasty water in the bottom of the tub. (Called Lowes/Samsung but we missed the grace period by 2 days.) Had a repairman out twice but he cant fix it. Now Im finding that based on this terrible specimen, do not buy any Samsung dishwasher.

I purchased a Samsung 2 door fridge with lower freezer drawer and upper ice and water dispenser. It was delivered and installed in May 2016. Right away the ice cubes where either very small and dry or regular size and wet. The cubes regularly melted and froze into a block of ice, where we had trouble removing the ice tray. Once opened we found that the whole ice compartment was frozen including the ice making machine. We had to regularly turn it off and defrost it. Sometimes the ice would melt and drip from the ice/water dispenser. In the summer 2016 we noticed that our food was spoiling. Soon after the fridge was making a loud noise. After some investigation we found out that the fan area of the fridge was filling with ice which froze the fan in a block of ice, which caused the fridge to warm without any indication on the fridge thermostat. Every few months we have to take everything out, thaw out the fridge for 2 days and then restart the fridge. Weve had two repairs done by a certified appliance repair company. The first time we were told that the problem was a well known flaw in manufacturing. Samsung has recommended a kit to fix the problem, but the repair company said that it doesnt work. We paid them to put the kit in, which was some tin foil and cardboard to redirect the air flow and replacement tubs to help with the backflow of water (which both cause the water to back up and freeze into the fan area). One month later the fan was frozen again and our food was spoiling again. We paid for the repair company to return. They checked everything and told us that there was no way to make the fridge run the way it should. They told us that its a well known manufacturing flaw that samsung will not fix and will not recall. We paid over $2000 for this fridge and Samsung has told us that they will not refund or replace it even though it hasnt worked right from the start.

I purchased a Samsung microwave SMH1611B at the Lowes in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowes. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasnt as loud so again, I called Lowes. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer. Today is Wednesday, January15. Now there is no noise today. Its not heating. Must I say how disappointed I am with this microwave? You have to have 3 service calls and the technicians have to tell you that the microwave is no good for them to give you another microwave. This doesnt make any sense. I should have taken the microwave back and got my money back. I will never purchase another Samsung microwave as long as I live. It is, however, still under warranty being that I just purchased it in Sept. 2012 and its now Jan. 2012.

When you spend over $3,000.00 on a top of the line refrigerator, you have certain expectations. We bought a Samsung French Door Refrigerator about a year ago. Model RF31FMESBBSR/AA. Do not waste your money on this refrigerator. I spent two days searching and comparing. I wish I had instead spent 2 minutes on this site. Ice Master is what they call the ice maker. It is a piece of crap. Small cubes that dispense out painfully slow. After about 6 months, the ice compartment started getting cracks in it. Now, ice maker freezes and stops working about every other week. I have to melt the ice with a hair dryer to get it going again.Also - door bins started breaking after 3 months. All but one are now broken. They tried to make these pretty, instead of functional. 3 pieces - plexiglass, plastic, and a metal band that holds the plexiglass in place. Once the cheap/thin plexi cracks and breaks, the band falls off. Warranty procedure is an absolute joke. Stay away from Samsung. It looks way better than it works.

Samsung ME21F707MJT - Purchased in May of 2016. It was a great product at first, but 1 or 2 buttons began to fail after 12 months. I didnt do anything about it as they are intermittent. Some days they would work and others days nothing. Now it is 18 months since buying and about half of the buttons do not work. As many other reviews have stated this is a common problem. So it appears that I am stuck with a semi working microwave.

Samsung refrigerator FR26HFENDSR - I will never trust a samsung dealer or samsung customer service .... They lie to you, not a good business.. Nov 28 - bought this appliance. Home depot delivered it Dec 6, 2014. Dec 9 opened it up and all food was spoiled...board went out. No freezer...so lost all food. Repairman comes out, Dec 15, says we need a new board. Dec 17 called samsung, asking status, board was not even ordered, so board is ordered. Put in a request for reimbursement for food loss. Dec 22, samsung calls to inform me that part is on backorder until Dec 29. They put in a request for food spoilage again, and replacement fridge. Come to find out on the 27, request not put in as I was told it would be, then again on the 27, 29, and Jan 3. As of today samsung informed me that the part is now in and they are not going to put in a request for the food loss, or replacement. All their customer representatives did for the month was blow smoke up my butt and lie to me about what they were going to do for this issue. I will never buy samsung again with the issues that I have had to encounter from the customer service center at samsung. They do not honor what they say to you...

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it. So, I still have a rusting fridge in my kitchen. Then 3 weeks ago I came down to our kitchen to leave for work to find our kitchen floor absolutely flooded. The ice maker valve had apparently broken causing our water supply to kick water out of the fridge into the kitchen while we slept. The first technician (suggested by Samsung Helpline) could not identify the problem but said he would replace the inlet valve, ice maker and mother board for approximately $450.00. Not to mention we had to pay him $45 simply to come inspect the refrigerator. We chose not to have him touch the fridge since his shotgun approach to the problem did not make sense to us but were out the $45.00. The second technician identified the valve as the problem and between part/labor we paid about $240.00. So far no more floods and the ice maker is still working. We purchased this refrigerator because of its nice appearance and based on our understanding of Samsung’s reputation which I thought would translate to a reliable product - a decision I clearly regret. Im clearly disappointed in Samsung as I had faith their product would be more reliable and/or their service more professional. Im also disappointed in myself because the refrigerator I purchased 15 years from a different company and havent had to put a cent into is purring right along in my garage and regret not showing more loyalty to that company.

I have had issues with every Samsung appliance that I have purchased (fridge, washer and dryer). My refrigerator ice machine busted after 2 years, water dispenser never worked properly, and now after 3 years the refrigerator isnt cooling. Only Samsung can repair and the cost is astronomical. The customer service sucks. I spent an hour on the phone just trying to get an appointment scheduled. The cost to fix is almost as much as buying a new one. STAY AWAY FROM SAMSUNG!!!

Poor design on my Samsung gas range. The rubber gaskets on the cast iron grates melt. Its a horrible design flaw. Samsung knows this, but wont stand by their product. They told me it is not covered under warranty. Thats BS if you asked me. They are knowingly selling a faulty product and then not claiming any responsibility. Do not buy a Samsung Gas range.

We bought a Samsung DMT300rfs/XAA dishwasher in May 2010. Had repairs in August 2012, September 2013, March 2014 and again, the SAME repair/part replaced in August 2014. Samsung will not consider this a lemon and our additional contract will expire in May 2015, after which WE will have to pay for that SAME part every few months. Samsung did offer us a diagnostic visit by THEIR recommended service tech (they no longer use Sears Repair) at an additional coast of $99.00 to us??All but the last repair left us with no dishwasher for about 2 weeks! Now, Sears is carrying that part on their truck. We only have to wait about a week! Its good that we purchased the extra warranty, but thats almost up. Side note: We also had to replace a Samsung microwave for the same reasons, bought at the same time! We did not purchase another Samsung.

We strongly feel that Samsung should stick to making cell phones. We bought our refrigerator (as well as a Samsung d/w) from Sears about three years ago and we are already at the point of having to replace the fridge. We are not AT ALL happy about having to cough up the money again after spending $1600 the first time on what turns out to be a piece of junk that has given us nothing but problems. The last repair person who came out to fix it through our home warranty program (because Samsungs warranty expired the week before we had our first major issue with the appliance) said that he worked almost exclusively on Samsungs because they are what the vast majority of his service calls are about. That was eye opening!

This is a French door refrigerator, with a bottom freezer (and a drawer within a drawer), plus a middle drawer thats perfect for snacks or things you want often. Water and ice are in the door and the water filter is at waist level for easy changing. I think the refrigerator was thoughtfully designed to serve almost any need for food storage, easy access and easy cleaning. The only thing I might change is the amount of ice that this fridge makes, but that is a trade off for the slim design of the ice maker, allowing more door storage. I love this refrigerator! Whats not to like?!

Right after the 1 yr warranty ran out the refrig froze up. We had called the repair line and were charged 180.00 to have a metal tab added to the defrost coil to keep the drain from freezing. Lasted 3 months. We have had to defrost the refrig every 3 months for the past 2 1/2 years.

I purchased this Samsung Bottom Freezer Refrigerator IN July 2018; had ice maker hook up by reputable plumbing service... Six months later started noticing in both veg compartments moisture build up & totally ruining my fresh fruit & vegetables. I have contacted Samsung online tech services and most recently and followed chat instructions and still the problem is not fixed; only worse? I have currently removed both veg baskets & leave a heavy towel to absorb moisture. This moisture/water compensation causes mold build up along the side of the two doors & top realm of freezer. Im a very disappointed & unhappy customer; I also have asthma condition & this mold is most unhealthy even for someone not compromised. I had previous refrigerator bottom freezer type & NEVER experienced any moisture in upper refrigerator.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

I Bought a French door Samsung refrigerator 11/13/16. Year and a half later the ice maker had to be replace. 3 weeks ago, my fridge stop work, call Samsung, a technician came over today, 04/01/2020 and just told me, the little over three years old refrigerator is dead. No repair, no warranty. It have a sulfur damaged. How that can be? I have a city water and a purified water system in the whole house. I have a 15 year old refrigerator, from the time the house was build, and still work in the garage. This is BS. I been read a lot other reviews in the internet, and people had the same problem. I paid $2,058.64 for this crap at Home Depot, and now I have to go out and buy another one. Please don’t waste your money with Samsung.

I bought an expensive Samsung refrigerator less than 4 years ago. The freezer doesnt work on the bottom. The air leaked because the seals broke after first year of having it. A repair guy came over and said thats typical of all the Samsung refrigerators. No fix - cold air was escaping - then the handles started to break and the bottom tray was always filled with water. The refrigerator started to get really hot and ice machine broke... Now the refrigerator is broke. Wont get cold... Person at Samsung was super rude. To get someone out here to repair it is $150 just to have someone see whats wrong. Its junk - they are ripping consumers off! There are hundreds of 1 stars... Why isnt anyone shutting this foreign piece of crap company down.

Fridge just stopped working after a year. Has been broken since end of December and we are still waiting for a replacement under the 2 year warranty. We have now just received an email telling us it will be another 21 working days from today before we can expect to receive a replacement! Buyer beware of warranty - this long without a fridge is a joke.

After 2 same refrigerator same problems, 3 repair man, none of them knew what to do - rumbling night and day waking us. Day and night I call numerous times, nothing solved. Today I send copies, so will see what happens. So can anybody do something?

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

Less than a year old and major parts of the ice maker had to be replaced. Luckily, it was still under warranty. A couple of months later, no more warranty, but more problems. My brother, sister, and my daughter have the same model and the same problems. I had faith in Samsung, so I didn’t read any reviews. My hindsight. Never ever will I purchase a Samsung refrigerator again. $2,200.00 for this refrigerator. Hopefully, more people will read these reviews.

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

I bought the 4-door RF4287HABP. Initially thrilled with it. After about 3 days, my wife noticed her wine (kept indoor) wasnt as cold as in our old dead LG. I tried about 4-5 different thermometers all with nearly identical readings of approx. 40 degrees in lower door. I contacted Samsung and was told as long as temp fits in their 34 - 46 degree range there is no problem? I said that means I should be able to set it between 34 and 40 degrees. No, I was told. I stated milk needs to be at a max 40 degrees and this is what the gallon door storage is alluded to in their advertising.Then I asked for a sup thinking she was new. I was told the same thing and that my 4 thermometers were most likely off (not considering the whole issue started w/ luke warm wine). They said I needed to use a Samsung thermometer to be sure of results. I asked where I could get a Samsung thermometer. She said Samsung doesnt make thermometers? Triple wow! Well, that was enough of their customer service for me. Back that one went for a good old made in U.S.A. GE.

We have had our dishwasher 13 months, 1 month too long apparently. It was working perfectly, used approximately every other day. Then one day, it started to malfunction, stopping 10-15 minutes after we start a load, with an error message SE. Look up that code to find that its a draining problem. Ok, no problem. Disconnect the hoses, clean out the water, see that the hose is draining well, and reconnect. Load runs perfectly. Next load, the message happens again. This time, I remove the entire hose, clean it out. Reattach, runs perfectly. Happens again after the next load.Called Samsung, they stated sorry, your warranty is expired. Well, of course it is. Why would you warranty your product for more than 12 months? Ok, so thats fair. I ask for suggestions. Instead, the person I get at the 1-800-Samsung can hardly speak English, is talking SO quietly I can hardly hear her over the noise of the call center, and is basically just repeating what I am telling her. ZERO help at all. Tells me to just turn the power on and off then offers me some numbers for people to call to get authorized service. Tonight, after the 4th time of the SAME error message happening, we drain it, leave it unattached to the drain and have it drain into a bucket. Its draining fine, wonderfully in fact, but again, while watching it drain, we get the SE message, the same message that states we have an error with our drainage system.So, its one of two problems, a motor or an electrical. Either one is UNACCEPTABLE for a 13 month old dishwasher. Every single one of my appliances is a Samsung product, and because of this incident, I have absolutely zero faith in the other products. The thing that is now really bothering me is all the negative reviews of this product. How is it possible that this product is considered a high end product when I cannot find a single review to substantiate that? We spent almost $800 on this thing. Thats ridiculous, and to only get 13 months out of it. To get it repaired is going to cost us $200 for the service call and whatever the cost of the part that we need. I think we should just replace it but again, that makes me so mad because we shouldnt have to be replacing ANYTHING at 13 months. Im so upset Im crying. Shame on Samsung. Shame on you.

I purchased a Samsung Dishwasher (Model #DW80H9930US) from Tasco, on the advice of Tascos salesman. It was installed in November 2014. I had also purchased a 5 year warranty. By June 2015 my dishwasher was no longer working. I went into Tasco who told me I had to contact my warranty provider, who in turn advised that Samsung held the initial warranty for the first year. I contacted Samsung at the beginning of July and was told a technician would call. I never received a call. Two weeks later I contacted them again and as everyone has previously mentioned, the wait times are approximately 30 minutes to speak with someone at the first level customer service. A woman finally booked a date to have a technician come out. I waited all day and got a call from someone to then set up another date that was approximately 3 weeks later. The technician came to my home and I advised him that the soap dispenser was not opening. He attached his computer to my dishwasher and told me the waterfall technology was not working and my motor was defective, which in turn was why the soap was not opening. He advised they would be ordering a new motor and I would get a call within 2 weeks to set up another appt. He also told me off the record this dishwasher consistently breaks down and is not a good buy. I had to remove my baseboard for that visit noting the dishwasher is built in. He never left the name of his company or anything with me. 3 weeks later I still had not heard from anyone. I contacted Samsung again to speak with someone and they told me they would be in touch. I called again 3 days later and after 30 min and going through the story each time -- got disconnected. In August I finally called and was put through to the Executive department because I was told I could not speak to management. I spoke with a Brian representative ** who was extremely rude and just flat out told me that they would not even consider replacing the unit, even noting the issues wrong with it so early on and the reviews I had read. He gave me an email address sdr.seca@samsung.com to send through a complaint as there never seems to be a manager consumers can speak with. I sent an email with my issues on August 12 and then a follow up on August 18th, 2015, and have never received a response from Samsung. I called 2 more times and was still unable to get a technician or call back. In October I went back to Tasco for help and was told I should have contacted them for service. I contacted Tasco who then in turn left me hanging until the end of November. On Thursday, November 26, I received a call from a Peter ** at Samsung and was told the delay of 6 months was because I did not call the technician back to let him know the baseboard had been removed. That the dishwasher was not properly diagnosed and they dont even know what is wrong with it. He was reading very different information than anyone else I had spoken to and basically told me I was lying that it was the motor. He was so rude, condescending, and when I asked for his managers phone number, he gave me a wrong number. At this point I have a dishwasher that has not worked for 5 months and cannot get Samsung to help me at all. At this time, I would like the dishwasher replaced and it is now out of warranty. At this time I do plan to take Samsung and Tasco to small claims court if I have to, noting I have a dishwasher that does not work and now its out of the manufacturers warranty. I will never purchase or recommend a Samsung appliance to anyone and will deter anyone from them. I would not want anyone to have to endure the stress and frustration I have had to deal with and still have not had the problem rectified. So disappointing.

I have a Samsung refrigerator that is 1.5 years old and the refrigerator does not cool. I spoke to customer service and the man was rude. He said that I had to pay to have a certified rep to come out and if it was under warranty they would pay for that but not the visit. I dont have a rep within 20 miles and I live in Detroit. Home Depot said that they have the worst appliances. I have the stove, refrigerator, microwave, and dishwasher. I wish that I would have done more research. Ive wasted tons of food because it may work for a day or two before it goes out.

We purchased a Samsung refrigerator May, 2015. I want to keep others from making the same mistake. I would not buy any Samsung product, ever! This has been a piece of junk from the start and Samsung totally excludes themselves from any contact. The ice maker has not worked correctly from the beginning. They replaced it in the first year and it still hasnt worked properly. I would highly recommend people to buy anything other than Samsung.

RF197ACWP - Water leaks into the crisper drawers and under the drawers. The refrigerator is 18 months old. I took out a warranty from PC Richards. I have had them out three times. And it has happened again. I have to take a day off from work, empty out the refrigerator and freezer the day before service call. From the reviews I see that it is a constant problem with Samsung. How is the Samsung company allowed to get away with this? Why have they not been ordered to take this off the market until they can right this wrong. When there is a problem with cars they have a recall. Why not appliances? Can anyone answer this.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I cant use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.I called Samsung and told them, I need another repairman; do not send me the same person. On 2/28/12, I was speaking with Steve, who told me he was my personal service advocate and he would make sure he sent someone else and he said it was going to work. So while we were having dinner, the repairman rang the bell and lo and behold, it was the exact same person. This time, my husband spoke to him and tried to explain the problem. The repairman could not figure out the problem. Of course I called for a third time and that repairman called Samsung and between the two of them on the speaker phone, they decided it was the sensor. We had to wait a week for the sensor to be delivered and after the sensor was installed, I asked if he had to check if it worked and he said no, it is working and he left. About a half hour later, when I checked the temp, it hadnt improved. I called Steve and left a message and he never called me. Then a woman left her number to verify if the repair work was done and I called her and there hasnt been a callback.Bottom line is, my refrigerator is not working and my next step is to blog or do a YouTube on how poor the service of Samsung is. I called to speak to a supervisor today and they said there wasnt a supervisor available, so they will request a callback. Something has to be done!

As many of us do I bought my Samsung four door refrigerator on sale at Lowes. I paid $1,800 for a nearly $3,500 unit. I thought I was getting an awesome deal. Then the ice maker started acting up and I had to have it repaired about every 3 months until they deemed the unit defective but the repairman had told me several occasions that he come that he had prepared multitude of the exact same problem the ice maker in that exact same unit. So I tell Samsung that I really dont want to get the same unit and they you know I had been originally told that repair place it was something better. Better means more valuable and or a newer model or the exact same thing one. Now Im being told that I have to take the $1,800 that I paid for it which I cant replace it for because its not on sale right now and pretty much eat it even though I just bought two other matching Samsung appliances. I am pretty furious and I hope that this gets resolved.

We purchased our Samsung fridge a little over a year ago and about 6 months into having it I lifted the little tray where the water and ice are located and found that it had rusted! The rust has continually grown out onto the fridge door causing the paint to chip off and leave sharp metal for my children to injure themselves. I have contacted Samsung and because this is a Cosmetic defect they will not do anything to fix it. It is beyond frustrating that you pay a large amount of money for something and it is not up to the standards that it is advertised. I have always purchased Samsung products but I will say this was our last. They have lost a Samsung customer for life.

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

Full disclosure, this is all on me. Now that Ive seen how poor their service is, Im looking at all these reviews, and thinking I should have done this prior to purchasing. But I digress, I bought $10k worth of their top of the line appliances in the new black stainless finish. Almost immediately, the ice maker is dripping water and quits making ice. Samsung sends a tech and first thing he says is that these units are garbage and that the $300 part that is broken after only a month will break every year, as long as I own it. Not exactly what I wanted to hear!So after months of back and forth with the worst customer service dept I have ever had the displeasure of dealing with, Samsung says they will replace the fridge. They send it via freight with delivery guys who have no idea how to install. So they tear the ** out of the old one, beat up my house, and ultimately cant get the new one in. So they leave me with the old one that is now beat up scratched all to hell, and not working. Samsung says no problem, well send another! What!?! What about the brand new one you already sent on the truck? And the brand new one you just trashed?? They couldnt care less.So I finally get Home Depot to replace the fridge, and then, while wiping the appliances down with a microfiber towel, a chunk of the finish comes off the range. So I call Samsung back and they tell me, No prob, well send a tech to fix. They set an appointment for the next week and I wait. Appointment time comes and goes and no tech. I call back, they say, We cancelled because youre out of warranty. Wait, these are only a few months old! Oh, yeah, I guess youre right... Ok, well send a tech. Cancelled.I get a supervisor on the line, and she says, It keeps getting cancelled because its cosmetic, and thats not covered under your warranty. So the paint can just fall off and thats not covered!?! So I get really pissed and she says, OK, well send a tech, but if there is any sign that you caused the paint to chip, then youre paying for it. Fine, agreed. Get an email the next day, Your service appointment has been cancelled. I am literally speechless...these appliances look great, but they are total garbage. But the company is worse. Save yourself a LOT of aggravation...avoid Samsung.

Have the Samsung French door 25 cu. refrigerator. Started noticing water under crisper. $400 repair. Technician says he sees this problem on a regular basis and seems to be a design error! Contact Samsung to at least pay for the part and got the pat answer that it was out of warranty (true), however its not a defective part but a faulty design. Googled it and got 4,690,000 results. Escalated problem as per Samsung to exec level. Was told I would be contacted in two business days. Two WEEKS later, no contact. I do recommend anyone buying this product.

This is going to be good. So go to the bathroom, grab a drink, sit down and get comfortable. In January last year, I purchased a Samsung refrigerator, a TV along with a washer and dryer. The total of the purchase was close to $6,000. The refrigerator decided it was not going to dispense water at Thanksgiving. We called and scheduled an appointment for service. We were told it was the panel at the front of the fridge. I took a morning off work and waited for three and half hours only for the tech to turn up and look at the fridge and say it is not the panel. It is the circuit board at the back. They would return a couple of weeks later to replace the circuit board. When the tech was at my house, I asked him to look at my Samsung 55 LED TV. I had a red dot in the middle of the screen. I had called Samsung before and they said that was acceptable. I argued the point, that the TV did not look like it in the store! The tech took one look at the TV and said that is not right and to call and get them to fix it. I called again to Samsung and complained again. I was put through to the executive customer relations. They then said they would fix it! Right!We scheduled a service appointment for the refrigerator and the TV. The service company was a mess and could not get anything handled. After multiple calls to them, a tech arrived at the house the Saturday before Christmas. Three hours later, still working on the fridge, the tech reached the conclusion it was not the front panel, not the circuit board in the back, but a bad ground on the fridge. Then he was about to leave and my wife reminded him about the TV. The TV was removed from the wall and he put a new panel in it and left it on the floor. I said I would hang it up when I get home. Little did I know the TV was not tested. I put the TV on the wall, plugged it in and there was a big blue screen. Nothing! I called Samsung technical support, spoke to a very nice man and said he felt my pain and was amazed at what I have already been through as a customer.I called the service company and the owner then called me back and he said there was nothing he could do. I then explained that I know how the job should have been done and reminded him that techs should test their work before leaving! The conversation was just a bit embarrassing for him. I called Samsung again just after Christmas. (The fridge was working fine at this point.) I spoke to executive customer relations and we were promised a new TV. Great problem solved. Number of days went by again with no call to confirm; I finally called and was put through to executive customer relations. They told me that the approval had been denied. I asked why and why did it take me so long to find out why. I asked them to figure out why one person can say yes and the other say no and no reason why! I pushed and told them to call me back in an hour with an answer. They did and then I asked to speak to a supervisor and they could not and I asked if they could email me to confirm what they were going to do. They wanted to repair the TV. I said no due to the fact we have by this point spent hours on the phone with the TV and the fridge and the service company. They transferred me to another department, appliances. That did not make me happy.My wife filed a complaint with the Better Business. We have their attention now, I thought. They looked at the file and yes, they admitted to me their customer service has a few problems. I laughed and told them to be in my position. If I did this at my job, I would be fired. I also got a call from the guy in charge of repairs at Samsung. We had to let them fix the TV. We are done. We have taken enough time waiting, calling and taking time off work. No one could say here is a new TV. My wife and I decided to buy another TV (Sony) to use for temporary measure while we decided to have the TV repaired. By this time, it was the first part of January. The tech turned up, fixed the TV and it worked. I told him the full story and all he could do was shake his head. Even the company he works for was part of the problem. I then got a call from someone at Samsung asking if the TV was fixed and I spoke to a man late in the evening and explained that no customer should be put through the circus of what we have. He agreed on every point I made and was truly embarrassed that this had been such a nightmare.I know I have missed parts out on this like the multiple dropped calls and the fact that we never got a work order receipt for the work carried out by the service company! They did send us a $50 gift card at Best Buy for our troubles. We added up that it has cost us, a couple of days off work not to mention the hours on the phone to no avail. It is not the end. Now, it is the end of January and guess what! Yes, the fridge will not dispense the ice. I called again and asked for executive customer relations. I called on Thursday last week. I explained the previous repair and what a problem it was and they were going to call me within 48 hours. They were meant to call me and yes, that did not happen. I called again on Monday and stated I want a new fridge and to call me back with an answer. Forgot to mention 48 hours! Today, they called my wife and wanted to schedule a service on the fridge. So yet again, more time off work and more time wasted on the phone. Our next step is not going to be good. The senior staff at Samsung need to put down the crayons, stop crying and let go of the sippy cup, wipe their face off and get down to following up with customers. If they had to deal with this mess like I have, they would think a lot differently. Follow up is key.My company is one of the largest car manufactures in the world and it puts the customer first. We aim to make all our customers happy and brand loyalty is a must. Samsung, wake up and deal with customers in the right way. Executive customer relations is a joke. Just call it Piss Poor customer service. From basic telephone skills, dealing with one person, not running the customer around from person to person. Follow up, tech training, the list can go on. I will never buy another Samsung product in my life. Not even if you paid me.

I purchased a new Samsung refrigerator from Lowes about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowes was of no help. What are my options?

Ice maker never worked properly (leaked, jammed, made inadequate ice when it did work). Since I had another refrigerator, I decided to take out the ice maker to make more room in the freezer. Did so (after great effort--badly designed drawers for removal). Refrigerator wouldnt work. Went on chat line. First time worked with someone for 25 minutes who obviously didnt have a clue about my particular model (kept referring to buttons that didnt exist) even though I had given her the correct model (french door unit)--then cut off. Tried again; passed to another tech. In both cases, I asked if the removal of the ice maker might have caused the problem. Was assured not. Went through every possible trouble-shooting efforts (most of which I had already done). Asked again: could it be that the removal of the icemaker was causing the problems? No, I was told, I would have to call a service rep. Before I did so, however, I reinstalled the icemaker. Refrigerator worked perfectly. Apart from the fact that English is clearly a second language, these folks dont have a clue about their own equipment.

I have a French 4 - Door Samsung Stainless steel refrigerator that has a beverage drawer and two temperature control drawers. The only drawback I have and thought I checked prior to purchasing is the water - ice dispenser takes up a lot of door space. Otherwise love it!

My microwave, purchased in late 2010 finally started showing the dreaded SE error message about two weeks ago. The device appeared to be getting phantom button presses (fortunately not the start button) and beeping until I pulled the power plug. Tried a few times to clean the flex cable connecting the keypad to the controller card, but now that only makes it functional for a day or two. Was amazed to see that this fragile connection spans 8+ years of production. Seeing that this has happened to so many others, makes me feel lucky that I got this much use out of it.

I purchased my Samsung Refrigerator RM255LASH from Lowes on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them. I had someone Samsung recommended to come out and look at it. Its something that should be covered by the five-year warranty. I was assured by two people at Samsung that they would take care of it even though I could not produce a receipt (my Lowes receipt was completely faded). Now after three months of going back and forth between the appliance repair company and Samsung, they said they will not cover it unless I produce a receipt. After reading the many complaints about Samsung refrigerators, it seems to be the norm that they do not last for more than 3-4 years. They are overpriced and inferior products. I would warn people not to buy Samsung because of all of the above and also their poor customer service.

Easy to use and clean. Love the two oven doors, which makes cooking much more flexible. Needed assistance as oven not heating at first, which was promptly resolved by Samsung. Only wish Range was part of Samsungs SmartThings portfolio.

I purchased this Samsung dishwasher because it is extremely QUIET but it does not clean as well as I expected with a full load. Small loads come out clean though, using Cascade detergent only!

Bought Samsung 28.5 cu. ft. French Door Fridge (spent $2500) in Aug, 2010 from Sears. After 4 1/2 years, it broke (no longer cool in fridge and cold in freezer). Asked Sears repairman to come (inspection costs $85) and said the compressor has to be replaced. Control board may also need to be replaced which costs another few hundreds. Samsung only covers the compressor parts but not labor. Estimated costs for labor is close to $500. It is totally rip-off and the worst experience for buying appliances. Never buy Samsung again for their unreliable products. I have a 26 years Admiral fridge in the garage which still works fine (except bit dripping water under and bit rust on some outside metal hinge).

I have the Samsung refrigerator, bottom freezer, split top shelves. The shelves on the doors are all rotting. The plastic looks like its almost melting. In a cold frig. WTF???? There are cracks as well. The shelves in the main part are also cracking. This refrigerator is just a few years old - maybe 3. I have never seen this before and find it unacceptable in such an expensive product. I encourage anyone who has had this problem to contact me **.

After months of trying to get help for my oven, all I got is a bunch of runaround, transfer call to someone else game, pretend to not have received pictures. The final straw was when I got the last email saying that physical damage is not covered but technical is covered. I about lost my mind!! This person claimed that he had not received my photos and I agreed since they were returned to me due to the large size. So before I sent him the evidence this final time, he had already magically seen the pictures! It went from I dont have your pictures, I cannot enter coworkers email account to retrieve them along with the purchase order for proof. Within a year both my Samsung oven and refrigerator were becoming useless with regular use, not abuse. I bought these brand new off the factory floor so I expected it to last me many many years! All in all, they were bought to be used yet I am being screwed with because the quality does not match its price. If anyone can help me in any way to make Samsung listen I would be very happy!

Samsung FE710DRS/XAA Range. This range was built-in 2011 and we bought it in 2012. For the first year, it worked fine. Unfortunately, within a week or so of the warranty ending, the center element of the three element right front burner stopped working. Per Sears: We had to replace the front element AND the burner control switch, since one of them caused the other to stop working. In other words, the Sears technician didnt know which came first, the chicken or the egg! But! They were both bad! Unless! As he then added, Unless the controller is defective, in which case youll have to replace it too! Cost? Over $400. We decided to live without the center element, after all the middle and outer elements were working fine.AND THEN! Six months or so later, while my wife was baking the Christmas Turkey, the controller declared that the range was suffering an E-27 error! Naturally, I got out the operator manual! So! I turned off the circuit breaker as instructed! And the range worked. Until the next time. After that, every time we used the oven, we got either an E-27 error or an E-0A error. E-0A meaning that the oven was too hot.Naturally, Sears told us that we had to replace the oven temperature sensor and almost certainly the controller as well, since it PROBABLY was defective. Cost over $400! We decided to live with the E-27 and E-0A errors since turning the circuit breaker off and back on fixed the problem long enough that we could finish baking whatever we were baking. Unless, of course, my wife or daughter was baking a cake. Which is to say that if the controller declared an E-27 or E-0A error, the cake would be ruined.And then! The 2-element front left burner decided to operate at FULL POWER no matter where the burner control knob was set. Naturally, my wife found out that the hard way, as in: She left the kitchen to answer a phone call, while simmering vegetables for a soup, only to suddenly see smoke pouring from the kitchen! That was the last straw! So! We started looking for another range. BUT! The Samsung had one last nasty trick up its sleeve! The right rear burner OPENED while I was heating water.Just in case you dont know what OPENED means, as applied to an electrical device, it means that a conductor, as in a piece of wire (the wire in the burners of all-electric ranges are conductors) separated, in a spectacular fashion, as in: SPARKS and loud POPPING NOISES! No, it didnt blow the 50-amp breaker, but it kept right on sparking and popping for about a minute, when the wire in the burned finally pulled apart, which OPENED the circuit. AND SO NOW, we were down to one burner working properly, the left rear burner, one burner that was dead, the right rear burner, one burned that was limping, the right front burner, and one burner that would only work at full power.To be perfectly frank, I would not have a Samsung range if Samsung offered to give me one for free! AND! To be perfectly frank, I am not in the least surprised that Samsungs Galaxy Note 7 smartphones have batteries that can explode. In my humble opinion, I think that any person who buys anything made by Samsung is making a huge mistake!

Purchased the Samsung Showcase fridge October 11, 2014. It stopped working Saturday November 15, 2014. Paid $3323.11 for it. CONNS WILL NOT REPLACE OR REFUND. What they can do is add me to a list, that I will receive a call to schedule an appointment to have a repairman inspect and fix fridge. I should receive a call Thursday November 20....My fridge is about 35 days old, not 1 or 2 years...

Purchased a French Door Model #RF263BEAESR/AA in August of 2014. Issues with the icemaker freezing, the two cooler system freezing with visible ice buildup, and a loud humming noise. $1000 in repairs.

My 3-year old refrigerator (Samsung rsg257aars) stops making ice every 3-4 weeks. I have to empty the ice bin because ice is frozen together, then I have to run the blow dryer on the ice maker to thaw it so it will begin making ice again. There is obviously a bigger problem with this machine but I dont know what it is. I have tried for 2 years to get Samsung to fix this for the thousands of folks who purchased this lemon to no avail. Samsung is not going to stand behind this product, so I will no longer be a Samsung consumer!

RS265TDRS - Purchased this fridge about 3 years ago. Fan started making a loud purring sound when cycling, then after a couple of days, the refrigerator stopped cooling. Spent $350.00 to put in a new computer board, thermostat and sensor. Now, two months later, it is repeating the issue -- loud cycling of fan and quit cooling. I have just purchased a new refrigerator and will NEVER buy a Samsung product again! Found this website when fridge died the first time and knew it was just a matter of time before it would crap out again. Shame on Samsung for making a product with a defective twin cooling system. Would like to be part of a class action lawsuit on this.

This company is a joke. My refrigerator went out 3 months after we purchased it. It took them 2 wks to get a tech out only to tell us that he could not fix it. I have to call just about every day to ask what going on. Every time their response is I am going to escalate your ticket, you should hear back from us within 48 hrs or 7 - 10 business days and here I am two months and a half after and Samsung cannot provide me with a replaced refrigerator nor a refund. I will never purchase anything from Samsung again!!!

Bought french door refrigerator 4 years ago and since then a handle broke off, collecting water in crisper drawer because of faulty evaporator clip and spring to close door flap properly broke. Clip for door flap is no longer available and hoping this doesnt happen to evaporator clip also. Got rid of 20 year old refrigerator that didnt have such problems. Samsung is known to discontinue parts after a few years. From what I read, this is an ongoing problem with clips breaking. Stay away from Samsung.

We purchased a whole kitchen suite of Samsung appliances. It proved to be a costly mistake. As many of the other reviewers report, our refrigerator kept icing up and leaking. One of the technicians who came to try and fix it, basically said that it is a design problem and the fix wouldn’t last. We ended up having to defrost it every week. The final straw was having to throw out food on more than one occasion due to the refrigerator and freezer not maintaining safe temperature. We replaced the refrigerator with a different manufacturer. I have to say I’m not very happy with our other Samsung appliances either but can’t afford to replace the whole suite after only 3 years.

Samsung French Door Refrigerator RF263BEAESR/AA - Due to an older house I needed to get a smaller refrigerator. It was hard to find due to all the constraints, size, height, and how far the doors could open. I was excited to find the Samsung French Door Refrigerator, because it fit with all the space constraints my home required. It was a new model so there wasnt any reviews available. Unlike my previous Samsung French Door, a larger version, that I had 7 years ago, this one makes cloudy ice. I just found out from a Samsung repair tech that this model will not make clear ice due to the way it makes ice. Also, because of some restrictions lifted on companies making refrigerators most newer models make loud noises, according to the research I found on the internet. My model sounds like someone in there is trying to get out by throwing a large rock around. It happens every 6 to 8 hours. It can wake me up from a sound sleep. I thought it was the ice maker, but I have turned it off and it still makes it. Samsung basically has made all kinds of excuses, but they havent done anything about it. Other Pros: Ive only had it since Nov 2014, going on 8 months. It so far, keeps my food cold and my freezer seems to be working fine. It has plenty of space for me. Had I known about the cloudy ice issue I may have looked into buying another brand.

I purchased this fridge because it was the best looking fridge on display at Lowes. I know now dont buy something based on looks. We had problems before we ever got it on. The ice maker didnt work on it as soon as we got it moved in. It was still under warranty then so they sent out a repair man to install a whole new freeze door because the ice maker is in the door. Even the repair man said they have more calls on Samsung than any other fridge. FYI, he said that Whirlpool is the best one to buy. We bought the whole kitchen set; hopefully, the rest last a little longer than the fridge. Needless to say, I will never buy Samsung again. Horrible product.

I bought a Samsung Range NE59J3420SS/AA from Sears November 23, 2015 the day before Thanksgiving. Since then I have had problems with the product. First the discoloration of the cooktop is awful. I called Samsung and was told that was normal and that the range was fine. Well the steam cleaning feature will not work and I called Sears. They refused to fix it nor service it - 1800-726-7864. They had a more hands off and referred me to 1800-726-7864. The CSR that I spoke with implied that I was unintelligent and could not read, and I could not follow simple directions. I told her that I followed the directions given in the manual and that I wanted a technician and to speak to her supervisor. Well he got on the line and hung up on me.I ended up going online to get a service call done and a ticket # and also be informed that the service call will cost me for the tech to come out. Currently I was purchasing a new refrigerator from Conns. I will calling in a few minutes and putting that on hold and changing that product. I also have a lot of Samsung products in my home - washer, dryer, televisions, and three cell phones and I am dreading if something else breaks. IF you are considering any appliances from Samsung I am telling you their service department is awful, rude, obnoxious and callous. Beware of the products you purchase from them be sure that the merchant tells you about the warranty and if they offer additional in house warranty seems to me the best bet.

We bought new home and furnished with new Samsung kitchen appliances. Within the first four weeks, my wife start to notice tiny rust spots inside sheet metal tub of dishwasher. We called Lowes where we had purchased the appliances. The Lowes sales associate called Samsung dealer support customer service and they scheduled an in-home technician visit. The technician cancelled the appointment 2 hours before showing up and re-scheduled again. I took time off from work during week day for the technician visit. When technician showed up, he assessed that it is in fact rusting. He has seen parts corroded before but never this fast on the sheet metal. He said he can fix/repair things but with rust he cannot do anything. The unit needs to be exchanged. I asked him to take pictures for his documentation which he was not thinking off so he did. I waited a week but did not hear anything. So, I called and put on hold for half hour because Samsung customer service said they cannot locate any information on technician visit and they are now tracking him down. After half hour gone, I asked the agent to sort this internal between Samsung departments and get back to me. Another week gone by, no one followed up so I called again. This time was exact repeat of week before, put on hold again for half hour and still no information available from technicians visit. Like the week before, the agent asked me of the name of technician who visited our house. At this point, I was extremely frustrated and told the agent that this is something Samsung should know why customer has to call each week to sort out Samsung internal process. As a customer, I expect resolution of my problem not to help Samsung of their back office issues. I expect someone to take ownership of the issue, follow-up with whomever and get back. I ended called after half hour when agent could not locate the technician or any details of his visit. Later in the evening, I called again to see if the agent was able to find technician or find any information, the result was same. However, agent promised that someone call me next business day without me calling them back.I received a call from Samsung executive customer service that they now have the findings of the technician and indeed there dishwasher is getting rust. However, the cannot offer any exchange because the rust is cosmetic issue and they cannot offer any exchange. They cannot offer any other option and suggested to consult with the retailer. When I asked who is going to reimburse for installation cost of the dishwasher, I was told that Samsung will not reimburse. When I asked, who will reimburse for my time including time off from work for in-home technician visit and subsequent calls over three week dealing with this lemon? The answer was sorry we dont offer anything. I asked to speak to senior leadership; I was told there is no one that the agent can forward the call to.At this point, I have decided to work with Lowes to see if I can return all Samsung appliances worth over $5000 including front loading washer and dryer, large French door fridge and off course this defective dishwasher. I cannot trust the quality and workmanship of Samsung products. Period! What a shame, a company continues to make defective products. This is not the first time I have this experience, back in 2009 when I bought 55 high-end LCD TV, its LCD panel went out after first year and when they replaced the new LCD panel, six months later, it malfunctioned again resulting in swapping to a LED TV in working with their executive customer service.

MF21F707MJT - This is my second Samsung microwave. The first one I had for a year and the door handle broke off. It still cooked, but my wife insisted I get a new one. So I did. I gave the one with the broken handle to the attendant at the landfill. OK I buy this new one and install it over the stove. It is absolutely almost useless. The fan comes on randomly, it beeps, it begins cooking on its own, the control buttons dont work most of the time, etc... I should have kept the one with the missing door handle. This one is going to make for a nice $700 bird feeder.

This refrigerator generally works well BUT it has had several major repairs due to malfunctioning cooling system. The 3rd time it failed, Samsung did send a whole replacement set for this system at their expense. It has worked since then...but only has been a few months.

I had a bad experience with one of those Samsung single/double compartment ovens, the spaces are too small. They contained too much moisture when roasting joints of meat, they wouldnt listen to my complaints. It was only until the bottom of the oven went rusty that l got my money back. The condensation from the moisture in the meat, was actually hot steam, so after sealing the meat the steam would then tighten the meat so the only way to get it tender would be to cook low and slow. I might have well just thrown the lamb leg into a pot of boiling water.

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around Awful Product. I wouldnt even recommend this product for the Land Fill!!! It saddens me that I have to give them a star just to post my dissatisfaction.

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

Purchased a Samsung RF25HMEDBSR/AA new a few years ago. Since it was new, the fridge has had an issue where it builds ice blocks up the coils until it freezes the fan in place. The frozen fan and coils results in the fridge failing and food spoiling. Approximately once every three months since this fridge was purchased I have had to take it apart and manually de-ice everything.I reported the issue to Samsung and was set up with a date a service provider was supposed to show up. They never came so I contacted Samsung again and was informed that due to where I live there are no authorized Samsung repair shops. They cancelled my open ticket and told me if I wanted it fixed Id have to contact someone on my own and front the bill. Lessons learned: Do not buy this fridge, it has serious issues with being able to defrost (I should note- I live in northern WI, not an hot and humid climate). Do not support Samsung, they will not stand by their product.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

Purchased a Samsung French Door Refrigerator with the ice maker located in the food compartment, not the freezer section (in 2015/2014 mfg date). Should have suspected the design, but purchased it anyway. The in-door dispenser pushes a slushy watery mix for the initial action. Then I get soft ice cubes for the rest of the fill. Every two weeks or so, I have to remove the Ice Maker tray unit and chip the ice accumulation on the roof of the ice maker because the ice is clogged with an ice dam and will not make ice cubes. First guess is too much moisture in the ice maker unit. QUESTION: Is there any way to get the ice maker unit colder so the ice wont melt, causing these issues?

Purchased a Samsung Dishwasher that never dried the dishes properly but failed after 5 years and 1 month, 1 month after the warranty period. Contacted Samsung but did not receive any relief. Purchased a Samsung Electric Stove FTQ353IWUX in May 2012 and registered with Samsung.com. In August 2015, the oven sometimes failed to work. I was able to switch between Convection and Regular mode and sometimes cajoled the oven into working. Received an error code one time, it was E08. Stove will not longer heat up. The LED reads 150 degrees and the appliance does a lot of clicking, but will not heat up.Oven lasted roughly 3 years, 3 months. Was told by Samsung that the glass top only is warrantied for five years, the oven just one year. Could purchase a Samsung warranty but would cost several hundred dollars and the part (control board, etc.) would be warrantied for only one year. Contacted numerous appliance fixing businesses but all, including Sears, wanted $99 just to diagnose what is wrong. Very disappointed in Samsung and will never buy another Samsung appliance. Would like to join others in any ongoing class action lawsuit against Samsung.

We bought the unit last mid-2012. But now, its not cooling enough. I noticed, ice is building up at the back of the panel (located inside the fridge). RS265TDRS.

We purchased a Samsung 4 Door Flex 2.5 months ago. I’ve had to defrost the ice maker at least 4 times so far with hot water and a blow dryer. Took 5 cups of hot water to dislodge all of the ice. There is no way to fix this design flaw and if Samsung tells you otherwise don’t believe them.

We purchased all our appliances for our new home. Everything still works but our icemaker on our Samsung Refrigerator. We paid 2,000 plus for this item and icemaker maybe worked 6 months. All froze up and leaks down from of our refrigerator. It is such an inconvenience, to have to fill ice trays and break our own ice. Having the drawer for a freezer is hard to place ice trays and it takes up space to store the ice we made. I called Samsung and they are denying any issues with their icemakers. Lady acted like she had never heard of this issue. I feel like we are living in the dinosaur age with this, but I cant justify buying a new refrigerator and we shouldnt have to, Samsung needs to repair this defective product that they sold to hundreds of people like me.

I purchased a Samsung Refrigerator in February 2011 and I paid $1800.00 cash. 1 year later the Ice maker inside (the part that houses the ice) cracked. In November of 2014 (2 weeks before Thanksgiving) the refrigerator became very loud and stop cooling. I enrolled in Sears Warranty Protection Plan and I have had to call repairman every 2 months. I will never buy another Samsung again. I want my MONEY BACK!!!

My Samsung dishwasher worked perfectly until one day it simply stopped working -- no lights, nothing. I called Samsung and was told if it was the control board it would be a warranty repair, but if it was the front panel it would not be. The authorized service repair company came and --without running any diagnostics -- replaced the front panel, and charged me about $300. The unit worked for a week, and then the same problem reappeared. They came back to do the work. Samsung said would be a warranty repair -- replace the control board -- but then after the work was completed, charged me $140 for the board anyway! After many contacts with Samsung, which agreed repeatedly that the control board was a warranty repair, I was never able to get the money refunded and Samsung failed to follow through with numerous promised phone calls. I would never buy another Samsung product after this experience (which is particularly a shame since Ive been a loyal Samsung customer for years -- phones, TVs, memory cards, etc.).

A year and a half ago I bought all new Samsung stainless appliances. Ive had nothing but problems. A used refrigerator was delivered. Had to fight the store over that. Already had to replace the microwave once. The dishwasher had a dent when it was unwrapped. Within the first year it needed repair and it needs repairing again. Dont know how it can be energy efficient when the normal cycle takes more than 90 minutes. I wish I had it to do over again. My new appliances would NOT be Samsung.

I like the look of the Samsung range. I’m currently on my second one as the first one had lasted about ten years before the circuit board in the back burnt out. I spent about $75 for a new board thinking that it would be good for another ten years however, it only last another two months. Therefore I just bought a new one that looked exactly the same. I had the old one recycled.The new convection oven works much better than the old one. It moves the air in a much better way to more evenly cook whatever is in the oven. This new Samsung seems easier to clean and keep clean as well. I really appreciate that I can still find the same looking model type many years later. The stainless steel finish exactly matches all of the other older Samsung appliances in the kitchen.

I have always been a fan of SAMSUNG products, so when I was gifted with a refrigerator I decided to upgrade my other appliances to SAMSUNG during Christmas of 2020. Installation was very quick. Trust me when I say SAMSUNG did not disappoint. My range is an electric ceramic top with convection model. It bakes very nicely and the cooktop cooks nice and evenly. Although it seems as though the bottom drawer is not as deep as my other range, it seems as though the inside of the oven was a little bigger. In regard to appearance, although stainless steel seems to be the rage right now, I opted for white and it is just as sleek and attractive. It is easy to use, easy to clean and I could see myself purchasing SAMSUNG appliances again!

I purchased this about 16 months ago. Loved the ability to make it into 2 ovens. Unfortunately even though its a self cleaning oven it got too hot when it cleaned the oven and fried the electronic board, so I paid 475.00 to fix a almost new stove. Sounds like over heating stoves and phones is a major problem for Samsung.

I purchased a package deal of appliances on black Friday 2013. We were to be getting our kitchen remodeled in Jan. 2014. The remodeling didnt get started on schedule, our appliances had been delivered to Best Buy and they were in their way so we allowed them to deliver in Feb. 2014. We stored them until the remodeling job was complete. The appliances were installed in July 2014. One month after installation the delicate light was flashing. Im thinking OK maybe its me doing something wrong, it wasnt. I finally called and it was repaired under warranty in Sept. 2014. They replaced the sensor and the PC board. They replaced one, a day later we called and they came back out and replaced the other. It worked fine until about 2-4 weeks ago, the delicate light again is flashing. According to the book that came with it and Samsung employees it is a draining issue. It drains fine, so I dont believe that is the issue. Even though it was installed 8 months ago and repaired 2 Xs already and another repairman coming out this Friday, April 17, 2015, it is no longer under warranty! I believe I too got a lemon, and told them so while on the phone. They did tell me today, if I could prove that it wasnt installed until July 2014 to send them the papers and MAYBE they would do something. I am so aggravated with this dishwasher (DW80F600UTS)!!! Knock on wood, so far my microwave, electric stove and frig work great. Unless Samsung makes this right with me, I WILL NEVER PURCHASE SAMSUNG AGAIN AND I WILL CONVINCE FAMILY AND FRIENDS NOT TO PURCHASE THEM EITHER!!!

Just wanted to warn anyone buying a new refrigerator... DO NOT buy Samsung. I have had service out 4 times for my 1 1/2 year old refrigerator. They even replaced the ice maker once. It freezes up every day and leaks through the door. See pictures. One of the service techs said it is a design flaw. Samsung will not make good on it.

Samsung makes great Electronics! Kitchen appliances? No! I purchase fridge, range and microwave within the same month. All three had problems within a year. What a disaster and waste of my money. So, consumers beware because repairs will be very expensive. Also, please research repair companies that specialize in Samsung appliances. Go with a brand that has been making kitchen appliances for years (A household name).

I have spoken to your representative on numerous occasions regarding the quoted fridge (Samsung Fridge RS2530BWP) purchased Dec. 2/07. Again this unit has stopped working. Now my food is all spoiled. I was told by the repair company that it is the motherboard once again. This fridge has been a problem since just after the first year of purchase and you may check the log of my calls.My fridge was purchased in 2007. I purchased an extended warranty and this service co has now serviced my fridge 4 times. This warranty is now off also and now the fridge has quit completely leaving me to deal with an outside service company who say that it’s the motherboard again. The part has to be ordered and it takes 8-10 days or I can have it expressed at an extra $40 and it will be delivered 4-5 days.Awesome service for an essential appliance, wouldnt you agree? The fan has stopped working 2 times, a motherboard replaced one all just after the Samsung warranty was off, of course. Plus there are several large cracks in the plastic of the interior which Im told are merely cosmetic and there is no coverage for that. It was a very noisy fridge, banging and waking me up at night. To say Im not a satisfied Samsung customer is an understatement.Plus Ive again lost 3 fridges full of food which have to be replaced. I hope all of you will read these reviews and refuse to purchase a Samsung appliance ever. Im now forced to look for a new fridge and believe me, I will not ever purchase Samsung again.

I have a Samsung dishwasher that was manufactured in 2011 (model number DMT400RHS). It has several physical defects. The lower front cover (part Number AP4342361) caught on the door repeatedly and bent, which requires me to periodically rescrew it to the dishwasher. A prong on my upper dish rack snapped off and is rusting. The dish rack rollers (part Number AP4342187) pop off of the dish rack repeatedly.The biggest problem, however, is that a metal piece of the interior cabinet has partially detached and bent. It prevents the lower dish rack from being pulled out or pushed in without a great deal of effort - particularly if it is weighted with plates. I was told by a Samsung authorized service technician that this problem could not be repaired but that the part was under a lifetime warranty. Unfortunately, since I am not the original purchaser of the dishwasher (the previous owners of my home installed it), Samsung will not offer me any compensation or assistance in finding a solution.

Purchased a new Samsung dishwasher. After a short time, I noticed a horrible odor and our dishes never seem to be clean. We always rinse our dishes well and use a rinse aid. Called Sears for service, which I had to pay for. The technician cleaned between the door and said I need to keep it clean.No matter what I do, I cannot get the smell out of the dishwasher. I agree with the others who have posted--there needs to be a class action lawsuit against Samsung. How do we go about doing this?

Samsung has been selling defective refrigerators for several years now and we are stuck with something that breaks every few weeks. It has been a nightmare of a purchase and we are fighting to get a refund back to be able to get a usable replacement.

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung. I began calling Samsung on 4/10 and was told they had the information and that it would be 3-5 days before a resolution was determined. I have been calling Samsung every other business day and each time was told they had to follow POLICY and PROCEDURES!!! I continuously reminded them that my mother was 92 and living out of an ice chest. They would apologize and I would say dont apologize if you are not doing anything to correct the problem. It then went to a different department to be approved and it became 5-7 days. It continued to go to different departments and the days would increase with each change. It became 7-11 days then 11-14 days. On Friday MAY 4, 2018 I sent pictures of the refrigerator with the power cord cut and the serial sticker removed along with banking information for a refund. The e-mail I received back was that we should receive funds in 7-14 days. I will not purchase anything else from Samsung. They are not customer friendly, the refrigerator was a piece of junk and their policy and procedures are totally ridiculous!! NO COMPASSION for anyone not even a 92 year old woman.

The bottom freezer continuously freezes and ice is everywhere. Dont know why it does it but it might be a leak in the water line. We purchased in 2014 and it has problems already.

In 2015 I purchased a new Samsung electric range, dishwasher, fridge, washer & dryer from HHGREGG. I decided, because it was a large purchase, to opt in for the 5 year warranty on the oven, washer, and fridge which was through WarranTech. During the 4 years we had the oven I needed to be repaired 3 times. All separate issues. The last repair needed was due to the broiler element basically exploding, catching fire, and melting. We called the service plan and they had a repairman come out. He said he would order the new part and someone would contact me to schedule a repair. No one called after a week. I contacted WarranTech and was told they were reimbursing me for the current value minus the repair costs, so like $350. What!!!The washing machine was recalled due to the top becoming loose and possibly detaching. I was reimbursed the full purchase price. The fridge had countless issues with the ice maker which eventually was not repairable. I was reimbursed the current value minus the repair costs. I find it ridiculous that I spent thousands of dollars for appliances that became useless within 2-4 years. My $2000 fridge and $1000 oven are junk and yes I was reimbursed some money but I still paid a lot for essentially a broken appliances. It’s horrible and I would hate for anyone else to have to deal with this headache.

The washer is appealing looks-wise. It has the extra door in front to add clothing to a load. Its rare youre able to use it b/c washer makes it IMPOSSIBLE so its worthless. Loads take an enormous amount of time to wash. /For example: 1 normal load using hot water takes up to 2.5 hours depending on your settings. Steam setting takes 3-4 hours per load. Theres a quick wash setting that takes 25-35 minutes but it literally washes them for about 2 minutes and it just splashes it with water and tosses it from side to side so it rarely gets clean or smells clean. Laundry takes a ridiculous amount of time. This is no joke. Towels setting can not be set to hot. Theres no ability to customize loads how you want. If you want super hot water you cant use the towel setting. No ability to wash on normal hot for less than 1hr. & 44 minutes. You cannot customize your loads how you want. You have to go with what the machine thinks it knows. Its pre-programmed and customization is not possible. Worst part of this machine is that the laundry does NOT GET CLEAN. The fabric is never submerged in water so it is not appropriate for items like a urine soaked blanket. The urine will not be washed out completely. I would say its less effective than hand washing is. Capacity (load size). Dont let that big drum size fool you. You put lots of laundry in it some will come out not having even gotten wet. Youre working with a 3 deep puddle at the bottom of the drum that is sloshed around splashing the clothes. It breaks down frequently. Ive had my machine less than a year and it has broke down 3 times so far. It does not use sufficient amounts of water. It does not submerge laundry in water. Instead, it sloshes laundry back and forth in a small puddle of a few gallon water. This is equivalent to spot cleaning. The fabric is never submerged in water. It only gets splashed. You cant use hardly any fabric softener. Unless you want to wait for the rinse cycle and put it in then. If you try to add at beginning of cycle you can only put a few tablespoons in if that. If you use more, it will dump into the wash cycle instead.How I deal with it: My boyfriend hacked it so it fills with more water. BUT...it still is not enough to clean so he set up a hose right at the washer site. So in every single load I turn the hose on for around 10 minutes until the clothes are submerged. If you do this prior to turning it on the washer will drain it on you so you have to start the load then add water into the soap dispenser. You cant even use the extra door, its useless. So the hose gets placed in the door of the soap dispenser. So far no issues but its still a pain in the ** but its better than using buckets of water like I did at first. All these complaints for a $1400 machine. Youre better off with a top loader. I think Samsung ought to stick with making their plastic phones or revert back to making clock radios. Leave laundry to the experts like Maytag. I dont want to hear Im using too much soap or too much water, that is untrue. Ive tried their recommendations and got the same poor results.

My hardwood floor is damaged - second time in two months! We found water puddling up on the right side facing the fridge. In searching for the source, we found a small puddle inside the fridge on the right side just under the large cold-cut drawer. On further inspection and upon taking the drawer out, we found a solid thick block of ice! In fact, it was very difficult to remove the drawer. We thought we were breaking something! That was two months ago. The Samsung authorized repairman told us that the back panel was frozen, we would have to turn the fridge off for 2 days and then he would come back, take the panel off and maybe find what was causing our problem. How do you store all your cold food for two days? Well, he said our fridge was too cold and that we caused the problem! Well, two months later the fridge was at recommended temp and the same problem happened again. Now, we find its a design problem and Samsung is sending out a bulletin to their authorized repair people in two weeks!

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

This dishwasher dw80j7550ug is a real work of crap. I only saw the reviews too late to see how bad it is. It doesnt clean your dishes. It stinks all the time you open it. Even empty. It doesnt dry your dishes. Samsung says open the door to air dry the dishes. I have to rinse the dishes off extra good. I paid 700 dollars for a dishwasher that I practically have to wash the dishes before I put them in it. Air dry my dishes... I might as well wash them and put them on the counter. Samsung sends repairmen out that say everything is working according to their specs. Dont buy this or any Samsung product. They are the lowest rated dishwashers on the market. I wish they would recall them. Thanks.

HHgregg sent out a few repairmen (no report), did nothing, said it cant be fixed. I called Samsung they sent out 2 repairmen. No info and no work. In Feb 2013 I was taken to St. Lucie Medical center as I was violently ill. DX Bacteria in my lung. I spent the month of Feb in the hospital as I almost died and almost a year rehabilitating. I cannot open the dishwasher for fear of another attack. My daughter holds her breath and we over clean the unit. The repairman that was here today said to me, It needs to be replaced.

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didnt work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I cant afford. Im elderly and on a fixed income.

This is so unfair for the companies to be selling this piece of crap, I just recently bought a Samsung Double Oven Gas Range and it is more of a thin metal than stainless steel. Not even my cooking pots looks this bad or get scratch like this range. The same day of installation it got lots of scratches that cant be taken off. Out of nowhere scratches keeps appearing because of daily use. If you pass your fingernails it will leave scratches too and cant take them off. Sucks. Paid almost $3,000 and this is my 2nd week with it. It is a very attractive stove but you cant even get too close just to prevent from getting more scratches or else. Please if anyone knows is there anything out there that can prevent scratches let me know, thanks.

The refrigerator I bought from Samsung is dysfunctional. Repairs have been a waste of both my time and money. Samsung customer service is nonexistent. Dealing with them is an emotionally draining experience. They refuse to take responsibility for their faulty product. The refrigerator does not keep food cold enough to be safe to eat. The ice maker has been an issue for quite some time leaking water under the crisper draw and onto my hardwood floor. The most recent service technician told me not to eat any food from the fridge. He reported to Samsung from my house and sent them pictures of my damaged floor. He told me to get an estimate to repair my floor which I have sent to Samsung several times. Samsung is ignoring me. I still have a damaged floor and a refrigerator that does not work properly.

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

Horrible! Defective! Unreliable! Hunk of junk! Ice maker freezes up and is unusable. Fridge has been repaired multiple times. Cheaply made. Poor customer service. Want a complete refund! Filed complaints with Better Business Bureau and Attorney General.

Purchased this dishwasher 2 years ago, nothing but trouble. Doesnt dry properly, the LED control started to fail, now it starts then drains and shuts down. These units do not run past 2 years. Samsung wont help you with anything once out of the 1 year warranty. Nothing but a piece of junk. Just like the other comments these electronics do not stand up. These units should be priced out at $100 rather than $1000. There should be a class action suit placed on this manufacturer for selling poor quality products.

13 months ago we bought a Samsung Dishwasher: DW80F800UWS. Within the first 4 months it stopped working, displaying an error code 1E and 3E. Samsung sent a repair service, they had to order a part, which was on backorder (as a number of these parts were in demand) and we waited 3 weeks to get our dishwasher fixed.m Last night it fails again. Same error codes. Samsung says it is off warranty so they wont fix it. The service company, Totem Appliances in Burnaby, BC, says they only warranty the parts for 90 days. They wont fix it either, unless I pay for it. Likely about $300. So the $1,000 dishwasher that is only 13 months old will cost me $300 to repair, and no guarantee that this time the part will last more than 6 months. Wont ever buy a Samsung product again.

My less than 5 year old Samsung range, model# NX58H5650WS caught on fire when I used the self clean feature for the first time. Within 15 minutes the oven started emitting white smoke. Then flames appeared. Had to call the fire department to come and pry the door open to put out the fire, since the door locks automatically when the self clean feature is turned on. They claim this is a safety feature. Not so sure. I couldnt put out the fire myself. This was a gas range and was afraid of an explosion. I will never ever buy another Samsung product. My Samsung refrigerator, dishwasher and now the range are all lemons. I bought the service contract for 5 years and the servicemen have been out to fix the refrigerator and dishwasher at least 10 times. But the range took the cake. I almost burned down my house. Very upset as to how these appliances can be sold. Had to put a $10,000 claim into my insurance company so that ServPro could come out and get the smoke damage and smell out of my house. Beware of these cheap Samsung appliances. If I could give these products a zero star rating I would.

I purchased a French Door Samsung refrigerator. The refrigerator is dripping water down the inside back wall which pools under the crisper drawers and freezes. The first time I realized this the ice was nearly two inches thick and the drawers were hard to open. I called the company while at work, to discuss the issue and the representative input the phone # I called from and called me by a coworkers name, gave me their home address and phone number and began to discuss their previous concerns. This was private information and I asked for his supervisor. He would not allow me to reach the supervisor and I disconnected the call after 15 minutes of continuous requesting. That began my customer service problems. I contacted Lowes because I bought the item there with the extended warranty.Many hours, calls, and visits to the store later, they couldnt locate the warranty at first, and finally informed me that the warranty had expired and they could send a repairman out at my cost. I explained the problem being a manufacture defect. Per the Lowes manager, my model has not been reported as having the issue, but several other models have been reported with this problem. Turns out that you can pay $299 of $4000 for an appliance and the warranty Lowes provides is one year. Higher cost does not mean better quality or service.Back to the refrigerator... I was able to locate a video on YouTube of a gentleman taking the inside of the same model refrigerator apart to thaw/defrost the drain tube so the water would not pool inside the refrigerator. This self-repair job is not what I purchased when I paid $2000 for the item. I believe Samsung should be sued on our behalf by our government and banned from selling products in the United States. Where is the consumer protection in this country and why isnt something being done about the junk Samsung is allowed to sell in the U.S.? I will never purchase another item from Samsung! EVER! I hate to think of the damage they will continue to do to the consumers.The organization is out for huge dollars and based on the rating of 1 star, they are not interested in keeping the consumer. After all, the original sale is where they get the big bucks! My advice to all consumers is NEVER BUY SAMSUNG PRODUCTS, PERIOD!!! I will continue to share my experience any way possible to prevent as many people from becoming victims of this company scam.