I moved into a new house about five years ago and it was stocked with Samsung appliances. First my stove caught fire within the first two years. My microwave has never officially worked correctly and now my refrigerator. My icemaker broke down within two years of purchase. The door shelves Have been tracking since the first year and breaking. One by one after five years I now have a zero shelves on my door. They are made of plastic only. When I price to get replacements they run almost $100 per shelf. And my icemaker has not worked in three years. So if you want a refrigerator that only last two years buy a Samsung. After that it’s all downhill and very very expensive to replace parts.

My dishwasher started leaking badly. Upon my inspection, the bottom door seal was falling apart/disintegrating. I went to Lowes where I purchased it (this was one month after my 3 year extended warranty had expired) and asked to order the part in order for my plumber to repair it. They could not find the correct part but tried to sell me a part anyway. I knew enough to know that was not a part I needed So, I came back home and called Samsung for help. They referred me to J & J Parts which is their official distributor of Samsung parts. They could not find the individual part I needed. Moreover, they indicated that Samsung built that rubber piece into the door and I would have to buy the door for $254 to solve the problem! I called Samsung back and explained the issue. They didnt seem to care and said I would have to call an official Samsung tech. to come out and fix the problem. So I did that hoping it would cost me much less than $254 and the seal would be repaired. The tech confirmed what J & J Parts said to me on the phone - that I would have to order most of the door piece (over $200) and then the labor cost to add on to that made the estimate to repair at over $400! The Samsung tech visit cost me $97 for nothing that I didnt figure out myself! All this headache for a 22 piece of rubber seal! The bottom line is this: dont buy a Samsung dishwasher (my model #DW80H993), if you did and this happens, dont waste your time and money to try and fix it. I obviously would not spend the $400 for this piece of trash, so I bought a new and different dishwasher with a 5 year warranty.

Purchased a Samsung side by side fridge from Lowes August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says theyll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty thats broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

I love the looks of my Samsung, but once we got it home I really did not like the setup of shelving in the fridge part. Im not able to change height of the shelving so I have trouble placing milk, juice, etc. Too many small spaces and not enough for larger items.

We bought the unit last mid-2012. But now, its not cooling enough. I noticed, ice is building up at the back of the panel (located inside the fridge). RS265TDRS.

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

Bought Samsung refrigerator RF267AEBP in 2011 and has had problems with freezing the back of the inside wall as well as dripping water to the bottom of the pantry drawer. Piece of junk for a $2000 dollar fridge. Do not recommend this refrigerator and Samsung will not recognize this defect on their many products with similar problems.

All of our Samsung appliances have broke in less than 2 years. Throwing codes, or just completely breaking. Items include Refrigerator, Oven, Dishwasher, and Washer. All purchased less than 2 years ago and all currently not working properly or not working at all.

Had a Samsung ME18H704SFS microwave when we purchased our home. After just over a year the microwave failed because of noise. Purchased the same model in order to match the rest of our Samsung appliances. After 14 months the vent fan stopped working. It is unacceptable to have a product fail after so short a time. This is a totally bad product which should not be sold. Chris51.

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

I have the same issue, I have been without a working fridge since 9/12/2013 and it is now 1/2/2014. I have 12 service ticket numbers. They are stalling on the replacement. Samsung has sent out 2 different companies that have deemed it unrepairable that was on 112/12/13 and I am still waiting on Samsung to get it resolved.

We bought the Samsung Smooth Top NE595R0ABSR stove and for the first year it was awesome. Heated things quickly, oven did not heat up the whole kitchen even when roasting a turkey. THEN - 14 months later turned on the oven, there was sparks and it blew the breaker. No warranty and with research found that it was common to lose a oven element ever so often but only if you use the oven, which we do every 10 to 14 days. Then the burners start going out, but only if you use them often. OK I admit we cook our meals and dont dine out, silly us for wanting a reliable stove. I wish I could give it negative 4 stars. It looks good so -5 would be too picky.

I bought the dishwasher almost 6 years ago from Lowes and it has been repaired twice for the same issue! This time it is no longer under the purchased EXTENDED warranty and is costing me nearly $300 to repair! NOT happy!

The doors to my Samsung refrigerator are supposed to be stainless steel, but they are rusting. I have cleaned the stainless using mild soap, hot water to clear gunk, then wipe and apply a high quality stainless polish. I started seeing the rust a couple of months ago and have been cleaning them up. Although I am cleaning them, the rust is now starting to pit. This refrigerator is only 15 months old! I bought through Sears including the warranty, but they are saying rust is not covered as it is a cosmetic item. I called Samsung and they immediately said there was nothing they would do as this is a cosmetic item. If this were steel or if I had been scrubbing the front with steel wool, etc., I could understand their stance, but this has been well cared for. By the way, did I say this was our second refrigerator in one year?! The first one died within a month, three days before Thanksgiving! Sears says theyd send a tech in two weeks! The local Sears store sent a new fridge out the next day, but we lost $400 worth of food and although we bought the extra protection for spoiled food from Sears, they would not cover the food as a tech did not look at the refrigerator first!So, next with our new refrigerator, we have had two icemakers and still have lots of problems with it! I would not recommend this refrigerator to anyone! Neither Sears nor Samsung would do anything for me regarding this issue. So my $1200, 13-month-old investment from Sears is now rusting in my climate-controlled home! I do not recommend either Sears or Samsung as they have lied about the material this refrigerator is made from.

I purchased this Samsung convection microwave (MC11K70355) about 4 weeks ago at Best Buy. It was considerably more money than I wanted to spend but offered lots of useful features. I found it easy to use, powerful and a very good addition to my kitchen. Baking and roasting are a breeze with this thing. The slim fry function is very nice for cooking and frying vegetables in very light oil. The unit failed a week ago when the grill stop working. Samsung had a technician out the next day who diagnosed a poor connection to the grill which ended up shorting out. It took a week to get parts, they replaced the grill the wiring harness and the front panel computer. Despite the problems I am very happy with this microwave. The problem appears to been a manufacturing defect.

This dishwasher works alright except dish rack are junk. They started rusting after about year and half and have gotten so bad can no longer use. Samsung will do nothing about this and they expect you to spend $400.00 for replacement racks on a $500.00d dishwasher. DISHWASHER HAS ONE YEAR WARRANTY THAT DOES NOT COVER RUST, SO STAY AWAY FROM SAMSUNG. THEY SELL JUNK

Updated on 7/5/2021: I posted a review of the dishwasher last year. In the meantime our builder replaced the one that did not clean and the door broke off. So a year ago it was replace by the same model.... exactly one year later.... we are having to replace it. Run away!!!! Run Away NOW from this Samsung Dishwasher. I have had two of the same model and it is TRASH! NEVER NEVER NEVER BUY THIS!!!! Is there anything else I can say?Original review: Brand new home... brand new appliance... Samsung everything. All the other appliances I love EXCEPT the dishwasher.... it is awful. It does not get the dishes clean. I cannot fit my 11-inch plates in it... the bowls, forget about it. The top rack, please do not get me started. It uses all the Jet Dry in one wash. I cant get the racks to adjust... which they are supposed to do. I hate doing dishes but after 45 years I would rather have clean dishes then this piece of... run away from this dishwasher.

Samsung dishwasher model dw80h993. This dishwasher is a piece of junk, I have had technician out twice and now I still have problems with the drain and now its out of warranty, bought in Dec. 2014 and the hose is not kinked. I would not recommend anyone purchasing a Samsung dishwasher. I think if a manufacturer claims they have a reliable dishwasher or anything they should back it up with at least a two year warranty. Dissatisfied with Samsung. Will not purchase anything in the future.

RFG298AARS - This sexy-looking refrigerator has major inherent design flaws, and we have had nothing but problems with it. The first unit purchased from Lowes in mid 2008 (with the extended warranty) lasted less than a year. The ice maker stopped working and when the repairman pulled the unit out, the entire new Brazilian teak hardwood flooring underneath was warped and wet from an internal slow leak that was probably missed as it came off the assembly line. Lowes brought a brand new 2009 unit, hauled the faulty one away and provided a credit to fix the flooring. Fast forward to Sept. 2014 (one month out of warranty)... Fridge/freezer stop cooling altogether with no error codes. I caught it just in time to keep everything inside from spoiling completely. To fix the sealed compressor system will be $1000. The external ice/water dispenser is also showing major signs of corrosion (leaking from the inside out), even though this is supposed to be 100% stainless steel... Nothing we have tried will clean it.At this point we have transitioned back to our faux stainless steel 10+ year old side by side in the garage. The Energy Star, digital inverter compressor technology is nothing but headache and money wasted for the end consumer. This unit was produced to be super insulated with one of the largest capacities available. It is now a $2800 decoration, and like most people, I expect an appliance with that price tag to last much longer than 5 years.The issues I have listed echo numerous complaints all over internet forums. We have spent over $10,000 on Samsung products in the past 10 years, but with this incident we no longer have any confidence in their products. In other words, give me old skool. I could have purchased 5 of my mothers fridges for the amount I spent on this piece of junk... and hers is 20 years old.

Weve owned this fridge since 3/29/10. Weve had nothing but problems with it ever since. Every time theres a power failure in our area, the digital panel needs to be reset, which has been a difficult process to accomplish. Last June, our freezer started making loud rattling type noise. I had to have the Defrost Sensor replaced as it was faulty and causing excess ice to build up on the fan in the interior of the freezer. Well, now the freezer is doing the very same thing. I called Samsung again last night expressing my frustration and dissatisfaction with this fridge thats only two years old! Since my unit is out of warranty, they originally told me there was nothing they could do about it. I told them thats what I was told last June when I called with the freezer issue and at that time, I was given a warranty extension and the repair was made free of charge. This time, after insistence on my end, I was offered again a free repair or a refund prorated of my purchase price. I chose the refund since Ive had enough with the issues with this fridge. I paid $899.99 for the fridge on sale from Sears, it was originally $1299.99. I was offered a prorated refund of $719.99, which reflects a 10% depreciation for each year of ownership. I said, I think Samsung should stand behind their product and give me a full refund of my purchase price since this fridge has been brought with issues for the last 2 years. I was told a prorated refund was my best option. I now am waiting for the refund check to come in the mail and then go shopping for another fridge. I will never ever buy any Samsung products again. Once I have my new fridge in place, I then have to cut the power cord off my fridge and mail that and the serial number sticker from the interior of the fridge back to Samsung. Their refrigerators should not be allowed to be sold any where.

Samsung is a terrible choice for a stove- we bought a high end stove in Dec 2009 and now the inner burner of the triple burner is not working. The replacement burner is no longer being made so the entire appliance (true convection, warming drawer costed $1800 dollars) is useless. The fact that Samsung is aware that burners crack over time, and they dont make them is absurd. Its like buying a car that has obsolete parts in less than 9 years- this stove burner broke 6 months ago. I am appalled and should add that many appliance technicians dont even service Samsung- bad reputation regarding replacement parts. Dont buy Samsung.

Like everyone else posting here, I bought a Samsung Over the Range Microwave. At the time, Consumer Reports thought it was the best buy in microwaves. Last time I bother to read Consumer Reports. My Samsung isnt even 2 years old; but of course, no longer under warranty and it stopped working. I get weird symbols appearing on the panel, then SE, then a row of 6s and beeping. My husband tried to do what other people having this problem have reported doing on the internet. Unplugged it for a day, tried resetting the key pad. The bottom line is the keypad is flawed and even if he can coax the microwave to work for a short time, it ultimately quits working again. My husband went online to purchase a replacement keypad from Sears. Sears discontinued the part. I guess they dont want to be mixed up in this mess. I dont blame them. I called Samsung and good luck. They could care less about making good on a clearly flawed design/part. They told me they could arrange a repairman to come to fix it at my expense. I am not throwing away more of my money trying to fix this piece of junk. Samsung obviously wont stand behind their products.Time to buy another microwave; it took a lightning strike to kill my first GE microwave of 20+ years. I am headed back to the GE showroom. This was the first Samsung product I have ever bought and it will be the last. I really hope that they recorded my conversation with their representative on the phone today. Maybe when the company goes bankrupt, they will figure out in retrospect why! They deserve to go bankrupt.P.S. I saw another disgruntled customer has posted a video on YouTube about his microwaves bizarre behavior. He has the same model as mine and his microwave is doing the same thing that mine is doing. Watch the video and weep. Fight with your wallet and dont buy Samsung products!

In May, 2016 we purchased a Samsung Microwave Model # ME16H702SES/A... and the rest of the number is not visible due to the fire which burned off the serial number and part of the model number. I suspect the fire started due to electrical arcing between the microwave housing and the door, because I had that on another model six years ago, and the arcing started while the unit was not being used. The fire started in October 2016 and we contacted Home Depot Canada, the vendor. They took the information and said someone from Samsung would be coming to look at the damage and by the middle of November 2016 no one had come. We called Home Depot again and they told us to contact Samsung Canada for help. We did so, and on December 2, 2016 we received an email from Meyson **, asking us for a copy of the store receipt and photographs of the damaged area. On December 14 I sent the photographs, also asking him to confirm the receipt of the information. He replied the same day stating he had not received the photographs, I sent them again the same day, both times I sent them, there was no negative feedback from the email system, and this indicates the emails had gone through. On December 23 I had not received a reply from Meyson ** so I emailed him again indicating the length of time it was taking to acknowledge and repair this product, and heard nothing from him.December 27, I called the Samsung Canada Specialty Group (where Meyson ** works) and he wasnt available so we described the problem to another support person, they said in order to help us they required an order number. Obviously they didnt know the difference between an order number and a ticket number. After 30-35 minutes on the phone with a few individuals, it was useless going forward. We called Home Depot again asking for the appliance rep in the store where we purchased the unit and he was on vacation. At this point there is little use in pursuing this through the Customer Support area so we will file an incident with the Better Business Bureau and the CSA Group since we have had more success with the CSA in the past than the vendor.

I have had this dishwasher for 3 years & it’s been repaired 12 times. It wasn’t cheap but honestly I wish I kept my older model Kenmore. Since day one this has been nothing but a headache, now it doesn’t turn on & I’ve been waiting for Sears repair to get the correct part. Twice the part that arrived was wrong. Now I’m being told not till the end of October are they expecting the part. Do yourself a favor DO NOT BUY SAMSUNG DISHWASHERS. I was even told by the repairman they should just stick with TV’s.

The worst stove/oven we ever owned. Purchased new fridge and stove, both Samsung and stainless steel. The range is NE595R0AB series. When water boils over, it stains. The oven has never worked well (convection or not), same batch of cookies but one tray might be done but 8 min later next is burnt or rare, hotter one side of even to other. Now the oven isnt working at all. In the short time since we bought these we are so unhappy, we cant believe how poor the quality is. Even the fridge, with the stainless steel. Just try to keep the stains from the fridge! It has stains from the cleaner. We hate them both and feel so ripped off. Wished we had read some of these prior.

Dreaded SE microwave called - On the phone as I typed with customer service for Samsung, I mentioned the epidemic warranty and was approved for service. After receiving a transaction number, I was transferred to the Executive Customer Relations Department who verified all my information and issued another ticket number. I will be waiting to hear from a service rep regarding who will be coming to fix my unit. If I understand correctly, some models made between 2008 and 2011 are covered so give it a shot. I will update once service is complete

As the previous 150 purchasers of the OTC Samsung SMH9187SW Microwave, I purchased mine 12/2011, and it has stopped working 2/2013. Since it is out of warranty, I didnt even bother to contact Samsung because Ive had mine for 26 months and knew that if I wanted a Samsung certified repair person, it would cost more than the original price. I live in the San Francisco Bay area so I found a repairman with 135 5 STAR reviews. I told him my problem and he said he stopped working on microwaves because it was cheaper for customers to replace them. He also said he did not know of anyone that he could honestly recommend. So I found this site and followed the advice of the few people that were able to get theirs up and running. Unfortunately, none of the suggestions helped; I tried unplugging the unit, pushing clear and start simultaneously and finally unplugging and resetting the blue and white plugs on the control panel.I had thought of buying a different microwave except for the fact there is not one single microwave under $1,000 with a customer rating above 2 stars. Even the Best Buy rated microwaves in Consumer Reports, Epinions, Amazon, etc. didnt receive positive reviews from the actual consumers. So now I am going to order the control panel (not from Samsung directly) and install it myself. I dont see any other option since I dont want the expense of another microwave plus installation and then worry that another problem will occur no matter what brand I buy. My 1st OTC microwave lasted 20 years, the 2nd for 10 years and now 2 years! I most definitely would like to be involved in a class action suit. One interesting side note: Consumer Reports still list Samsung in the top 4. From now on, Im going to the actual user reviews listed at the bottom of the rating page!

We have a side by side Samsung Refrigerator with freezer drawer on bottom. Its not as big as I had hoped because the ice-maker takes up too much room in the ref section. And it doesnt do a good job of making enough ice. Weve already had to pay over $100 to have the ice maker fixed. Frustrating. Also, the bottom shelf on door never fit properly, has broken several times.

Purchased refrigerator in BLACK finish (RF28HMEDBBC) to coordinate with other appliances in my kitchen. Upon setup by delivery personnel I find surface scratches on the face of the doors that are in even patterns, they agree must be from rubbing during shipping. The salesperson from Lowes agreed to order new doors. Before doing any cleaning of the surface I referred to manual and used only recommended method of cleaning which is damp cloth followed by dry soft cloth. This method leaves swirls on finish plus near the handles I see new scratches apparently from fingernails that have swiped the door while reaching for the handle to open it (nothing else has been near that area except my hands). Also manual suggests polishing the surface once or twice a year but does not say with what product. I called Samsung and they could give me no answer to what product they recommend. The new doors arrive with another series of scratched patterns so obviously the finish is not durable at all! None of my other black appliances (other brands) have any marks and are several years old. Lowes is willing to again order new doors or swap out for another brand. I am writing this as a buyer beware notice and curious if others have had similar issues.

Our first Samsung was bought November 2009. It lasted one day before the temperature was 65 degree in refrigerator. Since Lowes had hauled our old refrigerator off this created a problem. They found another to replace it until our new one could arrive. When the new one arrived it had a heavy dent in the door. Lowes brought two more and they were both dented. We decided to keep the first replacement, but now the fast freeze keeps engaging and the alarm continuously beeps.The closest repair shop that you authorize is in Rolla Mo 35 miles away. I have had a lot of people tell me STAY AWAY from this service co. They never show up when they are supposed to and then charge ridiculous prices. This has been a nightmare from day one. After Lowes bringing 4 refrigerators, and only the first replacement being the one that worked or wasnt dented it would be nice if Lowes/Samsung would replace this piece of trash. Also we have a repair service T&C appliance service here in Steelville Mo. Why cant they be one of your authorized repairmen? ** from T&C has looked on internet trying to find a resolution to our problem. He has contacted Samsung but since hes not an authorized repairman your company will not work with him. I would like to continue business with Samsung, but I need more help from your end.

We purchased a 2003 Wilderness camper with a Samsung microwave over the range model in it. The microwave is always beeping, will turn off in the middle of cooking. The keypads dont function right and sometimes not at all. Have tried everything we can think of and nothing works. What can be done about this, and can one install another brand that will fit in the opening?

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesnt have to die before something is done. DO NOT BUY SAMSUNG.

Bought in August 2014 with an extended warranty. Have had electronics replaced. Now it leaks. Samsung does not want to repair the unit but for ME to return it to the store for a credit or get another machine and take it home and install myself. This I cannot do. After 1 1/2 hrs on the phone, 2 representatives of Samsung hanging up on me, I have gotten one of them to agree to honoring the warranty and repairing my dishwasher. The condition is that I have to photograph my receipt and e-mail it to them. Now I have to figure out how to do that.

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

Purchased a stove approx. 30 days ago, surface area on 2 burners peeling. Samsung sent a service center to assess and they apparently reported that it is physical damage. Im still questioning the physical damage from what? I contacted Samsung and was told that it is not covered under the warranty. The service advisor did inform that the peeling was a common problem with the stove but Samsung does not want to honor the repairs or take the onus.

Samsung Flex duo range NE59J7750WS - I wish I would have found this site BEFORE I purchased this range. In theory, this was everything I wanted, replacing an 18-year old Maytag. Plugged this range in and the flex duo range doesnt work! Keeps showing error code C-20. Samsung said because we installed it that it wasnt covered under warranty. Nowhere in the literature does it say that. I called Sears and Samsung multiple times in two days. If I plugged it in and the rest of the machine works, its not me plugging it in wrong! Samsungs customer service, or lack thereof makes me wish I could return this and put my old rusty one back. Dont buy from Samsung! Especially if you plug it in yourself! How ridiculous! I feel like Ive wasted $800, and will need to purchase a simpler model in the future. I used to love Samsung, but this fiasco ensures I will no longer buy their products.

My Samsung microwave is less than one year old ,and I am seeing on this site that I better get a new one, because I have the SE message and nothing works to clear it. I have been on hold with Samsung, thinking this had a simple solution, three different times. So glad I checked this site so that I can stop wasting my time and money with Samsung. I will never again buy a Samsung product. Thank you all for posting.

I would give a zero but that’s not an option. This is the worst fridge Ive ever had. Every 2-4 weeks we have to unplug it and let the ice that freezes up, defrost. The first time it happened we didn’t know and the block of ice that built up in the back, broke the fan and we had to buy another fan. These should not be allowed to be sold to the public. We bought brand new from Home Depot. I’m going to sale it and it’s only a year old, and take my losses and buy a basic fridge that actually works normal. So my advice is, if you want to buy this fridge come get my piece of trash and don’t waste your money.

We purchased a Samsung convection oven range and matching refrigerator 13 months ago. Today as I was wiping down the stove I noticed a film/vinyl paint wiped right off around the handle. Obviously I was mortified as it sticks out like a sore thumb and our oven is just one year old!! I feel like we have been duped we thought we are purging black stainless steel products. This is not stainless steel. This is literally some kind of cheap vinyl painted over... Further, we don’t have children, and we did not use it all summer long... It is very gently used and well cared for! We paid a lot and this is beyond crazy that this is happening!!! We reached out to Samsung and they were absolutely worthless because we are past the one year warranty by one month. Further they can’t even help us in getting a replacement piece. And they were very rude! Since we we realize how terrible the products and service are with Samsung.. And because they did NOTHING to help us resolve this issue, we will NEVER buy Samsung products ever again!

Ive had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so Im asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

I’ve had nothing but problems with my Samsung refrigerator. The refrigerator would leak water and freeze the upper tray above the freezer in place and could not be removed. The inside would collect water and I had to constantly remove the water with towels inside the refrigerator. The air vents would freeze over. I shut the water off to the ice maker and still water would fill the refrigerator. I had the repairs 5 to 6 times but it kept getting worse. This is the worse refrigerator I’ve EVER had and I will NEVER purchase another Samsung. It’s a true peace of junk. I will never buy another Samsung.

I purchased my Samsung bottom freezer, double door refrigerator in December 2018 and I love it!! It is spacious, it has lots of storage compartments and it keeps food fresh for a long time. I absolutely love it!!

Ice Maker not working- Refrigerator not staying cold: Already had a tech out to repair the ice maker and the refrigerator and he replaced the ice maker and the back panel on the refrigerator with the two cooling fans. Less than two weeks later and we are experiencing the exact same issues as if nothing had been fixed. On doing research I discovered that this is a known issue and that Samsung used to replace the refrigerators with new ones, but that obviously got too expensive to continue. So now if you are out of warranty you are out of luck! Never buying a Samsung appliance again.

Purchased this refrigerator 12/06/13. Around 10/14 the whole unit quit working. Samsung did not use local Sears. I called for service 10/21/14 and a repairman from out of town that Samsung contracts with, arrived 10/23/14. A PCB and display was ordered and then he returned around 10/29/14 to install those parts. Over a week without a working refrigerator in my kitchen!! We have constant problems with frost build and ice forming in the freezer. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!

Very disappointed with this model (Samsung OTR Microwave model SMH2117S). Turn table stopped working within year of purchase. This year 2017. Not 3 years past Manufactured date of March 2014. The darn thing would not work. Sometimes if we slammed the door we could get it to turn on. Did online searches and found that we should check the door latch and the door switches. Test reviewed they were good. The wiring in the left hand top of the door - seemed to be faulty. The light in the microwave and the lights on the display would go off before you even closed the door. Opened the door and jiggled the wires. It is now working. It is scary the reviews that I have read about fires for Samsung microwaves. Not recommending Samsung microwaves.

I purchased a Samsung bottom freezer model... twin cooling. I have had it for a little over two years. I first noticed it after my daughter and grand baby moved in he was extremely sick and I kept thinking that he had eaten something that made him have a extremely bad stomach. After he went to the doctor we was still trying to make sense of it. My daughter was cleaning out the fridge and noticed that there was ice on the back panel... go figure what I think made him sick. I contacted Samsung. Their response was talk to a different department. I will never purchase another Samsung fridge.

I try to be a responsible informed consumer before making a pricey purchase. I took the plunge and bought a Samsung refrigerator Model #RS261MDBP 05/2014. The first refrigerator delivered had a golf ball size dint on front right door. Immediately delivery company informed Samsung and the refrigerator was replaced approximately a week later. My grown children were home at time of delivery while I was out of town caring for sick family member. I came home a month afterwards and noticed three dints on right door as if someone placed and replaced their hands there to push refrigerator in place. I also noticed the ice maker wasnt making much ice. I read the troubleshooting section of manual and made adjustments of temperature and rearranged food in freezer. At this time condensation was accumulating in freezer and food in fridge was spoiling. Once again I adjusted temperatures to no avail. I contacted Samsung which a repair company came out and said that model came off assembly with the issues I was having due to some faulty parts. Little over six weeks later the same problems started all over again. Another company came and fixed a totally different problem. Two weeks later ice maker still wasnt producing ice properly, milk spoiled, and condensation started accumulating in freezer again. Samsung was informed of all the issues Ive had since receiving their product. Eventually after many phone calls, emails with proof of purchase and pictures they agreed to a partial reimbursement, deducting 10% per month after 1 year ownership. My very first new refrigerator and it was heartbreaking. I will not buy another Samsung appliance.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

Didnt even get 3 years out of my Samsung model DW80J3020 dishwasher that I purchased in 2016 as part of a 4 piece Samsung appliances pkg from Lowes. Ive had Samsung TVs before and really hadnt had any issues. However their supposed convection stove takes 30% longer to cook than a traditional oven, the refrigerator makes popping noises at night loud enough to wake us up, the microwave makes a thumping noise while the interior dish is rotating, and now the dishwasher has no function whatsoever--no lights, nada. I went online to research and couldnt believe the number of posts relating to the same thing. This is it for me and Samsung appliances. Theyre priced to attract a sale but, as is the adage in so many contexts: You get what you pay for.

Samsung RF28HFEDTBC/AA Refrigerator - Samsung refused to post my comments citing it violated comment guidelines. This a dual ice maker refrigerator, one in the upper compartment with external dispensing and one in the lower freezer compartment with a tray. I called Samsung Service with one complaint: the upper ice maker dispenses ground up white ice and snow when cubed is selected (However, a second issue was discovered by technician - see below).Service told me several times that white ice is considered normal because upper dispenser freezes so fast and traps air and that during dispensing occasionally two cubes may be smashed together and broken. I requested warranty service because this was not occasional crushed ice but nearly half was crushed and a lot of snow came with the ice. Service technician repeated the mantra on the white ice and occasional crushing but also applied sealer on the ice maker to reduce air infiltration from refrigerator compartment. It has been more than a week since and nothing has changed. The upper ice maker still dispenses crushed white ice and snow. I can only assume this is normal for Samsung...this has never been the case with other front ice dispensing refrigerators I have owned.Second issue discovered by technician. The lower drawer was not extending fully making unloading and loading the lower freezer very difficult. Installers did not catch it and I thought it was normal. The technician jerked the drawer to the side and pulled it out very hard and now it opens about twice as far as it did. Much better. He said this was a common problem due to drawer alignment. Aside from the upper ice maker white ice and snow now the refrigerator works fine. I tried to be honest and forthright and gave it an average rating due to what I consider to be a fundamental design shortcoming and Samsung refused to post on their comment site.

I wish I had read reviews before I bought the Samsung refrigerator. We have had to defrost it several times. Samsung customer service is very poor, entailing many phone calls and waiting weeks for service people. Now when it starts making loud noises and leaking water I collect all the camping coolers, empty it and unplug it for 24 hours. Ridiculous! An expensive disappointment.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

THE SAMSUNG, DID NOT CARE. Bought this fridge (RF263BEAESG) a year ago, now the freezer stopped working. Call the Samsung, did not care. I own 5 hotels and usually I buy all my appliances, TVs, FRIDGES AND APPLIANCES. They left my mouth sour and I couldnt believe what kind of customer service. I will never buy again Samsung products. I spent $$$ and to treat me like this. NEVER AGAIN & STAY AWAY FROM SAMSUNG.

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

I have complained many times to Samsung about my expensive dishwasher which will not clean dishes. The first service call was because I had to keep flipping the breaker. The service man knew exactly what to replace when I told him about the breaker. He said it was a defect in this Samsung dishwasher. I have called numerous times concerning dirty dishes and they have a lousy excuse about aluminum causing it or phosphate being removed from detergents. I now have a dishwasher 3 months out of warranty that impellers do not spin and spray, fills and drains okay. Now I dont know what to do. Should I request an expensive service call? Or buy another dishwasher that has been recommended as great to clean dishes?

Love my Samsung microwave, great auto defrost, which I pretty much use daily as I freeze my food products. The snack setting for nachos is perfect, melts the cheese from top to bottom evenly. I have the above the stove model # ME18H704SFS/AC. It settings for reheat dinner, frozen food, etc. All is great, I love my microwave, if I ever move I will definitely buy this model.

3 weeks ago our refrigerator quit cooling. We called Samsung and they sent a person out to see the unit. He said the compressor was out and would need to be replaced. We contacted Samsung and they said he was not allowed to replace the compressor. We asked they send a qualified tech out with a new compressor. Then we were told they did not have any one in our area to do warranties. We asked if they would send the compressor and we would find someone to replace it. They said no but would offer us a buyout on the old unit of $1.250.00. We accepted, but now they wont accept the invoice we provided from Lowes. We had already bought a new refrigerator. Basically we bought a Samsung refrigerator for $1800.00 that lasted for 18 months. Will be the last Samsung product I will buy!

SAMSUNG RS22HDHPNSR Counter-Depth Side by Side Refrigerator - Do yourself a favor, when researching what brand of refrigerator to buy, EXCLUDE Samsung from your list. After a year of purchasing this fridge from Best Buy, the unit stopped working. Fortunately my husband registered the fridge on Samsungs website and got an extended warranty of 3 addl months. After dealing with the terrible customer service and finally got the right repairman in, the repairman couldnt exactly tell us what was wrong with it. He said I think there is a leak so Ill repair that, but it could break down again today, tomorrow, next week, next month. That did not leave us with much comfort. So, here we are a few weeks later, and the fridge stopped cooling, AGAIN. Yet again, we are wasting our time explaining the situation to Samsung, then to have another service guy come out again which is scheduled a week from now because theyre all booked probably because they are trying to fix other lemons from Samsung. I dont know whats going to happen with this fridge, but my advice for those looking to buy a fridge or any appliances is DO NOT BUY SAMSUNG! Youll waste your precious time and money. Not worth it.

Ive had the refrigerator (RF260BEAESR French door) about 4 years and it works ok. I like the size and especially like the bottom freezer. My complaint is with the finish which is supposed to be stainless steel. I have cleaned it as instructed, taken good care of it. No kids or any influences which would damage the finish. No matter how well we cared for it - it still has spots and streaks and I can see where the finish is worn off so it is spotty and discolored in areas. Its a cheap finish, and if it was really stainless steel it wouldnt stain - but it does. Not happy about that! Samsung used to be a good products but not anymore. I have a Samsung front loader that I hate - clothes dont get clean - takes forever to run a cycle, have to do extra rinse and spin, etc.

We purchased a Samsung French Door Refrigerator (no ice dispenser) a few years ago (It was built in 2011). We began to have problems with water/ice buildup under the cold storage tray since last Fall. We thought we must have spilled water in the refrigerator. It kept happening with increasing frequency. It became a weekly process to remove the cold storage tray and remove an inch of ice and water from the bottom of the refrigerator. It then became necessary to remove the water twice a week to prevent water from spilling out of the refrigerator all over the floor. Several members of my family started getting sick with what we thought was the stomach bug.We noticed that the refrigerator did not seem to be very cold although the temperature stated it was 34 degree until one night the temperature reading said 58 degrees! I called a repairman who told me the panel in the back was probably frozen and we would need to unplug the unit and wait at least 24 hours for the back panel to defrost. We began the process of throwing out food and found several moldy containers. We realized this was most likely the reason we were getting sick! We were being poisoned by our refrigerator! We immediately decided to throw it out and purchase another one! Having a refrigerator for only a few years and to have this happen, I will never buy another Samsung product again.

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.

I purchased a Samsung refrigerator 3 years ago. Ive been having problems since then. It is covered under warranty but this time is the last straw! My refrigerator has extreme mold and black smut that was blown in my air vent through my entire home. Its all over my curtains, furniture, dishes, appliances etc. Lowes refuse to pay for my damages. My family and Ive been inhaling this smut for almost 2 months. Ive decided to get an attorney involved. This is unfair!

I really like everything about my own, the self cleaning oven is good, I usually only have to wipe out a few ashes. The range top is easily cleaned, it is sealed. No taking it all apart. I also have the grill on the top. It is really great, when I am doing a large meal, I turn it on real low to help keep things warm. The settings and all the special features are easy to use, everything is so clean and easy to use.

We bought the top of the line dishwasher. We got it on sale for $900 and we installed it later as we were renovating our kitchen. We purchased the machine and installed it a few months later. And after a while we kept getting an error message, 1E. We researched and it was indicated to recycle the power as we did. And it would be good for a few months, and it would start again. This went on for a while, now warranty is over and we called and they wanted to send a repair man, which I refused. Why should we pay for a call when it is obvious this machine has an issue. We have found several complaints from consumers. Model is DW 80F800UWS/AC SN 00FG9M900619F. Do not buy this machine. It is a piece of crap. Not worth $1.00.

Purchased Samsung rf217acpn in 2010, had problems from very beginning. Had to put in a new computer as old was bad. That was a little over a year since I bought brand new. Had to replace the door guides in the freezer and the seal around freezer door. That was in the first year. I was really upset. Called corporate office and they said you had to have 3 unrelated defects before they would consider replacing with new refrigerator. Last 2 yrs water under drawers, ice & freezing food on back panel. Defrosting manually. Cant imagine they are still selling thousands of this defective product. Borders on criminal.

I purchased my Samsung Refrigerator RM255LASH from Lowes on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them. I had someone Samsung recommended to come out and look at it. Its something that should be covered by the five-year warranty. I was assured by two people at Samsung that they would take care of it even though I could not produce a receipt (my Lowes receipt was completely faded). Now after three months of going back and forth between the appliance repair company and Samsung, they said they will not cover it unless I produce a receipt. After reading the many complaints about Samsung refrigerators, it seems to be the norm that they do not last for more than 3-4 years. They are overpriced and inferior products. I would warn people not to buy Samsung because of all of the above and also their poor customer service.

Samsung 33 refrigerator RF23HMEDBSG/AA = junk. Purchased entire package of Samsung black stainless appliances and am completed dissatisfied. Refrigerator ice maker does not work. Repair under warranty did not resolve the issue. Dishwasher does not adequately clean the dishes - may as well hand wash. The range is terrible - convection does not appear to work; cooking is an adventure as food only seems to brown. Forget about making a frozen pizza and thinking it will be edible. And lastly the microwave seems possessed - it turns itself on. Will never buy another Samsung item again. Complete crap!

I purchased a Samsung electric convection range. The 2 front burners do not regulate the heat properly thereby burning/over cooking my food! Very dissatisfied with the performance as I cook daily! Low is High! If you want to simmer your soup, forget it! How can a manufacturer expect you to deal with inconsistent heat elements? Must be a systemic problem. After reading other reviews needs to be recalled! How do we get a recall done?

We have a Samsung dishwasher. Model # DMT300RFW/XAA. No matter how we arrange the dishwasher they still come out with food chunks on them or stuck in the bottom of a cup. Rinse aid, different detergent, less dishes, rinse dishes etc, etc.

Purchased: August 2015. Samsung side by side with dual cooling, ice maker, high end. Best Buy is promoting these with a vengeance. Within two months of purchase, I called because compressor was making hard rattling noise. Yeah, they do that, said the technician. Called a second time about 6 weeks later because noise did not improve, only got worse. Yeah, they are loud arent they, said the technician, but it is cooling, right? Fast forward to October, 2016. This refrigerator can be described as: 1) Ready to launch, 2) A Mack Truck idling in my kitchen, 3) a flat head V-8 without oil - Granted, these are hyperbole, but the point is, this is a refrigerator guys, not a power tool. Not only exceptionally loud but the thing runs constantly. I know all new refrigerators are low watt, run a long time efficient just like my prior 18 year old Kenmore, but just about every morning after it has been sitting there with the door closed for 7 hours, it is cranking away, seemingly at its loudest. So I called Best Buy because I bought the 5 year warranty. No problem, we will send someone out right away. Guy shows up, Yeah, terribly noisy, well put in for a new compressor. Wow, that is great! Then there was this huge mess up between the Best Buy/Geek Squad hand-off to the people that were going to actually do the work. Two weeks later, technician shows up 10 days late. Thats the noise they make nowadays, yep. If your refrigerator was behind a cabinet, you would not hear all that noise, besides, todays units run at a higher speed. What a bunch of silly excuses. The guy left saying, It is what it is. I say, Samsung has a problem. The noise is not to be tolerated. At this point I am going to see if I can trade this thing out for something else. Noise=loss of energy. I would love to put an amp meter on this for a period of time and see what energy levels this thing is really consuming. After this review, I am going to upload a video of this rickety mess on YouTube, write a bunch of friend and see if it will go viral. Back in August of 2015, all I wanted was a refrigerator that does not dominate my space, it is that bad, it is very annoying, unnecessarily so. Other than that, it is a nice unit and everything else works just fine. In fact, sometimes, but not always, it does run quietly. It is capable of running quietly, they just have a problem with it being noisy most of the time.

Easy to use and clean. Love the two oven doors, which makes cooking much more flexible. Needed assistance as oven not heating at first, which was promptly resolved by Samsung. Only wish Range was part of Samsungs SmartThings portfolio.

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now theyre too big to fall through the opening so youre constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that Im buying a new one and Im going to donate this one to the goodwill. Its better than nothing for someone who needs a refrigerator.

The refrigerator works okay but the ice maker didnt even last two years. AND Samsung doesnt service the ice maker SO you have to deal with God only knows who.... Samsung customer service gave me a 3rd party number to call. You guessed it, the GUYs voicemail cannot accept any more messages... NICE JOB GUYS! BTW: The model is RF4287, stainless, double door, middle drawer, and bottom freezer door. The refrigerator looks nice BUT its not worth $2,400.00 for only two years of light usage. AND one other thing when the ice maker DROPS ice in the bin you can hear the ice drop from every room in the house at night. THIS MACHINE IS WAY TOO NOISY for the price Samsung charges....

We purchased the French Door/Freezer on Bottom from Best Buy. 2 ice makers! Model Number RF28MFEDTSR/ AA. It has the ice maker in frig. area and one in bottom of freezer. 5th day of owning it... filter light came on -- upper ice maker jams every other day -- crushed ice portion has never worked -- its not crushed -ever. And it takes over 2 mins for 4 oz... (yeah youre standing forever for sml amount). Long drawer/fresh veggies or whatever... becomes frozen constantly -- we are weekly taking everything out to get all the water and ice out! Funny thing is we did a consumer report before buying a Frig. This model was new on market and very expensive. Its a piece of junk. Samsung should recall all of these -- its obvious there are hundreds with same problem... Oh yeah -- we also bought washer (front loader) dryer both with all the bells and whistles -- from Best Buy -- (Dryer only goes 40 mins in 1 setting) - its takes almost 2 hrs to dry 10 towels -- (Electric) -- after 3 months... washer doesnt hold as much as its supposed to! Again paid a fortune for all 3... new on market! Honestly wished we had our old Kenmore products back. You couldnt pay me to buy a Samsung product ever again.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

RF 217 /ACRS - We bought the refrigerator Dec. of 2012. In Nov. of 2013 we had to have replaced a evaporator assembly cover, a defrost temperature sensor and a evaporator drain clip because of water in our crispers. In Jan of 2015 we start having ice in the bottom of our right crisper, also the part under the crispers were a solid piece of ice. I called and spoke to a Samsung rep, he gave me some tips that might help solve the problem. Did not work. We called Sears they had a technician that fixes Samsung come, again the evaporator assembly cover was replaced the FF section drain was plugged, frozen repaired per SB water kit.

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

Model # RF260BEAESR/AA -- do not buy this product...ever! Left French door assembly/gasket has broken and literally fell off twice. As it is a little over 2 years old, it is no longer under warranty, therefore Lowes has offered me nothing but rudeness and ridiculous hold times. The end result is that Samsung had to be called directly. After repeated phone calls and hours of my life that I can no longer get back, its going to cost me ANOTHER 300.00 to replace the same part. Samsungs customer support is deplorable. They have essentially offered me nothing. After the tech completes this repair my total repair/loss cost will be almost 1,000.00, and I will still have the same horrible appliance that will undoubtedly need the same repair months from now. Samsung has refused to even pay for the diagnostic tech appointment (another 90.00 to tell me what I already know) or parts, or labor. Apparently when you buy a Samsung appliance you are entirely responsible for obvious factory defects and they will assist with nothing...ever. In speaking with a few Samsung-certified technicians, they have informed me that not only do most customers have this disappointing experience but their own technicians cannot get the support they need to provide the necessary service!!! Samsung customer service # is 1-800-726-7864. I plan on calling them all day, everyday, until I die. You should too!!! We cannot keep accepting lousy products and service!

Once an order was placed, THD kept me informed as to where it was and the delivery target. Delivery personnel were super and very professional. Quality and operation of the range is terrific....so far.

I bought this refrigerator in the month of Jan and then in June and July the ice maker froze and stopped producing ice. I contacted the help desk and they said as it was in warrranty they will fix and raised a support ticket. Now the service center which they are hooked up gave me a service date of more than a month which means I wont be able to use it for a month. So spoke to them again and they hooked me to another which was supposed to come after 7 days, now I waited for them for 7 days. Stayed at home so that I dont miss them but no-one came to fix. Now I again chatted with support and same thing, We have prioritized your ticket and they will get back. No resolution. Then they give me another date of 13 days from the day I am posting this ticket. So in short Samsung doesnt have any control over their partners. So before buying their product do think about service as well.

I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.00. On 2/16/14 the convection fan motor and sensor went bad. I was told it was out of warranty by less than 30 days and I would have to pay out of pocket. I paid $168.00 to replace it. On 2/6/2015 the convection motor went out again. I had to pay for a service call to replace it. Now on 8/24/2015, the service light is coming on again. I am being told by the technician that the motherboard is out and will cost $200.00 to repair. I have been on the phone with Samsung for 43 minutes so far and am being told that it is my problem. We had a Kenmore oven for 27 years without one service call and it still works great. We simply bought the new one for aesthetics and I wish I would have never bought a Samsung. THEY ARE JUNK!!!

Purchased 6 new Samsung Appliances in 2016 at Lowes. All top-of-the-line black chrome. The dryer is currently sitting in the garage with a bad drum assembly. I pick up a 10 year old Maytag for $50 and its sitting in its place working fine. Every 2-3 weeks I defrost the Ice maker in the fridge with a hairdryer I now keep in a kitchen drawer. The dishwasher quit last night for the 2nd time in a year. (Not counting the 6 times Ive had to reboot the power to get it to turn on). Microwave has been installed 3 times since its been in the shop twice. Double stove door fell off once and has a dent in the corner...good news is Ive not actually had to service it yet. Washing machine is still working after 3 years. Must be a fluke.

From the day we got the Samsung refrigerator, we found small leaks on the linoleum floor. When the filter replacement light went on, I tried to replace the original filter with a Samsung filter, and the neck of the original--with its O-ring, broke off, requiring shutting off the water outside the refrigerator. While waiting for the replacement part, the entire ice cube maker iced up, spilling water out the front, onto the floor and ruining the custom wood enclosure. We are still awaiting a fix (thank heavens we purchased an extended warranty).

We paid approximately $2000 in 2013 for a Samsung fridge and have had issues with the ice maker getting jammed frequently, the box holding the ice getting locked/jammed, the ice maker not making ice, and now rusting below the corner of the water tray. We were good about keeping the water tray dry and clean even, but I see it doesnt make much of a difference! Uhg, very disappointed and disgusted. We will not be purchasing Samsung again and will be sharing our situation with all. We wish Samsung would step up and fix the problem so we can share they at least fixed the situation... The number on the inside of our freezer door is DA99-02321A. The model name is RS265TDWP and was manufactured in November 2012.

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certified). After 90 days, the range wouldnt turn on, all functions stopped. The computer board is defective. Samsung didnt honor the warranty as it was out of the box. Sears, even though has a warranty for a year on all products purchased in their store, required that we buy additional warranty contract. With that, they ordered the part from overseas, and we have been waiting for 7 weeks with no range. Samsung does not provide parts to their range. For the range to fail within 90 days is a major defect. Sears outlet dont honor their warranty.

We bought all new kitchen appliances (4) from Home Depot and they were delivered Feb. 2014 to our winter home in Florida. The dishwasher has been used under a couple of dozen times (only 2 of us) as we did not use the place much since then due to our schedules. Arrived in Florida this week and first time we tried, it failed. We got the HEAVY & the Smart Auto indications on it and nothing worked. Searching online we find that this issue is well-known and well-reported by a lot of folks and reading their comments makes us regret buying anything from Samsung. Contacting Samsung was beyond ridiculous.Justin ** | Samsung Electronics America | Social Media Support & Executive Customer Relations made these comments: ...there is no known issues with this particular model. Despite all sorts of homeowners and technical people knowing all about it? Really? And also, ...we would be unable to offer any accommodations. Nothing? That is all you got to say and all you wish to do? Really?I even sent this guy links to various review sites all describing their exact same pain and you are totally unaware? Really? Perhaps lift your head out of the sand might help? We could pay to fix it as some have, but as so many stated the repairs failed again and in some case again & again I feel the best action is to throw Samsung in the garbage pile where they belong and purchase a better and more reliable dishwasher. And now I fear the future as the range, the fridge and the microwave are also Samsung appliances. Why oh why did I buy Samsung? ARGH!!!

Samsung has continued to produce a defective ice maker for more than 10 years. The unit clogs up with frost & ice that prevents the unit from working. The plastic components including the ice bin and auger are very thin and developed cracks soon after use. Repeated calls to Samsung customer service do not solve the problem, they will charge you for a service call, but the expensive repairs do not fix the problem. A class action lawsuit remains open and unresolved. In the meantime user have to use a hair dryer between once a week to once a month to melt out the ice jam in the top of the unit. Samsung refuses to stand behind their product, and even worse continues to manufacture it.

I tried using my self clean on my flat top Samsung stove and its not working. Its giving me a code I guess EoE and a continuous beeping. Please help.

2 months out of 1 year warranty and drainage and ice issues. Refrigerator not cooling properly. Samsung service terrible with hours upon hours on hold. I will never ever buy another Samsung. Water flooding and freezing under crisper drawer. Spoiled food 3 different times. Temperature sensor is behind control panel which gets frozen due to a defect in drainage system.

For over 3 weeks, I have reached out to Samsung Customer Service to get a resolution on a new stove that never worked. No one has helped me yet. Below is a summary of the contacts I have made. My last two attempts to contact customer service have left me at a dead end. I was told there was no number for me to contact and that I must wait to receive a call from Samsungs Office of the President. After over 3 weeks without a stove and not a single follow-up call from Samsung, you can only imagine how frustrating this is. I have not cooked on a stove for over 3 weeks now.On 9-15-2012, I bought a new stove from Lowes in Fort Collins, Colorado. On 9-17-2012, I contacted Samsung Customer Service to report that the stove top did not work and caused large electrical surges in my house. On 9-19-2012, I called Customer Service again because no one had called me back. They apologized for the slow follow-up and got me in touch with Elite Services, a repair company in Greeley, CO.On 9-21-2012, the service company looked at the stove and determined that the entire mechanical components of the stove top needed to be replaced. According to the service company, an order was placed through Samsung. On 10-3-2012, after no follow-ups from Samsung or the repair company, I called again, only to determine that Samsung dropped the ball and that nothing was happening. From what I gathered, the part for my brand-new stove was no longer made and they would see if there was some sort of alternative part. My confidence continued to dissipate.On 10-3-2012, I emailed the Office of the CEO through the Samsung Customer Service website and received an automated reply that I would be contacted in 1-2 business days. On 10-8-2012 at 8:30, I contacted customer service again since I have not received any calls from Samsung. They basically told me my issue was being reviewed by a manager and that someone would be in touch with me by the end of the day.On 10-8-2012 at 4:00 PM, after not hearing back from Samsung, I called again. They said the issue was being handled by the Office of the President. It was not possible for me to speak to anyone, but someone would call me possibly that night. I could not call anyone in the Office of the President. I was told they would have to call me. There was a refusal to put me in touch with a person that had the authority to handle my issue. Again, I was told to be patient and wait.On 10-9-2012 9:45 AM after not hearing back from Samsung, I called again and of course, got the same answer. Customer service could not help me nor provide any answers. I must only wait for someone from the Office of the President to call me. A timeline was not provided and I was told that there was nothing else that customer service or I could do but to just wait for a call back.I researched a phone number for Samsung corporate, 201-229-4000. I was put on hold and waited to speak with customer service from the Office of the President. After a couple of minutes, a message came on and said the call volume was too high and to leave a message and theyll call me back. Through research, I think the President of this Samsung department is David Choi.Certainly, I am very disappointed with the complete lack of care, concern, follow-through, etc., from Samsung on a brand new product. I am very concerned that there is no confidence on the proper repair for a part that is no longer made. I wont settle for anything but a repair that makes the stove operate like new, or a new stove. I have not had a stove to cook on for over 3 weeks now and I have given Samsung ample time to correct this.Here is an excerpt from Samsung’s Code of Conduct: 12 - Principle 3. We respect customers, shareholders and employees. The Company will endeavor to reach just resolutions of customer-related disputes and will respond to the complaints of customers in a transparent, timely and effective manner.This has not been transparent, timely or effective.

Pretty much ditto on all of the above complaints! One more to note: Just try and log on to Samsung or Whirlpool as of 12/15 and enter a search for any bottom freezer model # affected. It is NOT in their system, they act like they did not even make them. I.E. if your model # comes up, it wasnt a piece of junk!

Samsung DMT800RHW - Any lawyers out there?? While Samsung is aware of the faulty rack clips that break off within a year and lodge within the internal components, causing circulation pump issues, repairs costing upwards of $300, theyve yet to issue a recall or even come to terms with overwhelming consumer reviews and complaints. Something has to be done to protect the consumers.But what? In addition to the clips are the random error codes, frequent unexplained shut downs (requiring a trip to the circuit breaker), this expensive dishwasher is an ABSOLUTE disappointment. Whats worse is Samsung’s lack of any sort of acknowledgement or regard for consumer satisfaction. There has to be people out there that can help... petition? Lawyer? Lawsuit? Contact me if so. Together we can make a difference.

Returned home after 3 hour absence to find my 3 year old Samsung microwave baking a non existent potato. The menu was flashing baking potato. I have no idea how long it was on and turning it off & on twice did not help. I ended up shutting down the fuse on the circuit board. Repairs totaled $175. Totally unacceptable. I am elderly and live alone so no question of excessive use. I wish I had seen this review forum first and I would not have repaired it at all. Very unhappy...

Just adding to the huge damning file on Samsung. My experience is the same as everyone else on this site. Dishwasher breaks down 1 month outside warranty, and there is NO fix for it. Calls for help to Samsung are useless as all they do is refer you to a service center. How can they get away with this? Samsung dishwashers simply suck! Dont buy!!! I am currently into attempting my own repair on this machine. Just stripping and cleaning everything but reached a point where heavy lifting is required and thought I would check online for help - when I found this site. I will go no further, just put back together, start it up and if it is still not working, I will trash it! No sense putting good money after bad.

I Do NOT recommend SAMSUNG French Door refrigerator. Does not stay cold. Freezes up and needs to be continually defrosted. I believe there is a defrost problem with a coil that is incorrectly placed and not long enough so continual problems. Didn’t last a week from last defrost. Waiting for serviceman. I’ve read this is a VERY COMMON problem. Will never buy SAMSUNG (samsuck) again!

Worked fine for the first 6 months then had a breakdown. My repairman had to order the part, from the manufacturer. They were out of that part, then when it came in the part was the wrong one. Long story short we did not have a refrigerator for 5 weeks.