We bought Samsung fridge on 11 June 2016 (Model No. RT39K5538S9) from BAJAJ ELECTRONICS. Within a week started formation of ice inside the fridge. We kept quiet and it started leaking water in 1st month. We raised compliant (No. **). Customer care people instead of coming to site and rectifying they instructed to do switch off the fridge let the ice melts. We did and one week it is fine. Again started forming ice. Again we raised compliant (No. **). Service engineer came this time and said PCB and Sensor needs to be replaced.Why Samsung is selling damaged products to customers? Without a proper check they are supplying products to the showrooms which is causing problems to consumers. We bought that fridge with 44,000 and suffering a lot. Instead of replacing the product if it is having problem they are repairing the fridge as it is 5 or 10 year old fridge. Disgusting. We informed all our apartment, colleagues and friends, approx. 75 people, not to buy Samsung products and they will not buy for sure.

My Samsung refrigerators icemaker started having issues less than 2 years after I bought it new. I have had 8 service calls in less than a year and the icemaker has been replaced once. The serviceman has said that it cant be fixed. I have called 3 or 4 times to Samsung and have documented to them the service calls and the statement from the serviceman that it cant be fixed. Samsung basically says that they cant do anything because it is out of warranty. Dont ever buy Samsung Appliances! My washer was recalled in less than 6 months and the new one is giving me problems. Class action lawsuit on the refrigerators!

I bought the new Waterwall dishwasher in July 2014. It worked well for one week. The door wouldnt stay shut. When it was shut steam came out the top and damaged my counter tops. We have had it repaired 4 times. Last night after investigating a moldy smell under the sink, we found black mold and wet wood. It appears the dishwasher has been leaking and we never knew it. I already have a claim with Samsung to replace my counter tops and now we may have to leave the house because of the mold. I called my insurance company who is sending someone out today to inspect. I wish I never bought this dishwasher. Samsung is the worst.

Purchased a new Samsung DMT800 series dishwasher in August of 2014. It has run quietly and its a great size. More often than not, my dishes are not clean. I have followed the manufactures recommendations to the T. Exactly one year after purchase it stopped draining and I got a 5s code on the panel. I was not able to fix the problem by following all the directions. Service call from place of purchase came to investigate. I need a new drain motor at the cost of $288 plus labor. I live alone, and I did not use the dishwasher often. I hadnt used it for about a month when this happened. I am shocked that a dishwasher that gets such little use is now costing me almost as much to fix it (with labor at $75/hr) as it was to purchase. Its pathetic and I will not purchase a Samsung again.

We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesnt get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, thats how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I Hate this dishwasher!!

5 burners convection oven cooks evenly, great all round steel stainless steel and black glass top. Easy to clean, fairly priced as well like controls are up high for safety for small kids and shelves are adjustable in 5 places.

Were having constant problems with our Samsung refrigerator ice maker. It freezes and stops making ice. I have to turn the ice maker off, let it thaw, and then tap the reset button. The ice is always extra wet. When we get ice from the front of the door, theres water that comes into the glass first. Our refrigerator is 18 months old and has been doing this for approximately 4-5 months.

1. Water leaks inside refrigerator. 2. Ice maker freezes up - inhibits function from door. At times water will leak instead of ice. Vents inside of refrigerator freeze up effecting overall temp. 3. Strange fan noise. Note: Appliance purchased approx. 6 yrs ago. 2 yrs in occasions water pooling in bottom and ice maker freezing up. Last 2 yrs #2-3 began.

Multiple service calls for icing up, seven in a two month period alone, until the problem was fixed. Then noticed discoloration of the doors appearing like a splashing, bubbling effect all over the front. No amount of polishing would take it away. The last service person to come said its a defect in the workmanship and that when the coating was placed over the stainless, air must have gotten in or the seal wasnt prepared properly and the problem of the unsightly look is coming from in between the coating and the stainless making it impossible to look clear no matter how much you polish the fridge. My extended service contract doesnt cover it from P.C. Richards as they say it is a Samsung workmanship defect from the factory. Samsung says they wont cover it because its past the warranty even though its THEIR manufacturers defect. This fridge cost a lot of money and is only four years old and the facade looks like a mess that no amount of polishing can fix. Samsung says sorry....... I say NEVER buy another Samsung product again.

I purchased a Samsung RF323TEDBSA three door refrigerator February 2013 and have had terrible issues with both ice makers and front door water dispenser and overall think the stainless finish is impossible to clean. The front door water dispenser always drips down the front of the refrigerator requiring constant cleaning and absolutely nothing cleans this poor quality of stainless. I have tried everything! The bottom freezer is not working at all and will not reset. The top freezer has to be defrosted monthly with a hairdryer and reset, to get any ice. Even after those bizarre behaviors, the ice is always wet, very slow to make and drop and always mixes at least 5 or so tablespoons of water in with the ice (and again drips down the front of the refrigerator). I actually bought two of the same refrigerators for two different homes and absolutely think both are just junk. What a joke... As I thought I was buying a higher end appliance! Just another comment, on the Samsung microwave I bought at the same time... Junk. I had to fixed the cracked plastic on the door hinge myself with a You Tube video and rubber band, just so the door would close so the appliance would work... After two years of use (mostly reheating food). I caution all appliance buyers to stay away from Samsung appliances, regardless of the model. Also, getting service without paying an arm and a leg is impossible.

We purchased a Samsung refrigerator (French door/stainless steel type) because we had a small space to put one in so it had to be a certain dimension. I will NEVER buy anymore Samsung products again! Less than one year after we bought it I started to notice that ice was building up on the ice maker so it had to be defrosted every month or so. Next the ice maker fan stopped working and you cant buy just the small plastic fan...no. You have to buy the whole unit at $150.00. Thanks for forcing your customers to spend way more money than you have to! After having the fan unit replaced we noticed that the ice was building up even more and preventing the arm from moving the ice into the ice bin. After calling the repairman, we found out that the ice maker is now broken and it will not make or dispense ice. He also called Samsung for a replacement part and found out that the icemakers are on backorder so it will be a couple of months before we get one because the amount of people waiting for one is rather large. Evidently we are NOT the only people with this problem. We are now looking at spending another $250.00 for a new icemaker. All of the Samsung products I have purchased (washer and TV) have turned out to be crap. The washer had a recall because of the motor causing the lid to blow off of the washer so we got a crappy 150.00 to go buy another new washer that was NOT a Samsung! The TV the screen went out so we bought another TV that also was NOT a Samsung. I will never buy another Samsung product (including phones) because their products are cheaply made and breakdown soon after you buy them. I would never recommend their products to anyone EVER!

Doesnt even deserve ONE star!!! GARBAGE!!! I dont know how Samsung has not had a class action case filed against them after reading HUNDREDS of complaints about their dishwashers. Every reviewer has the same complaint about various models, UNBEARABLE, DISGUSTING ODOR!!... And SAMSUNG customer service does nothing!!! Oh, wait, they do offer suggestions on how to CLEAN their dishwashers with TANG!!! Yes, *** clean the disgusting odor in the brand new dishwasher with an orange flavored drink mix!!! *** WHAT??? The odor is unbearable and dishes are cleaner when I put them in the dishwasher than they are when I take them out!!! Shame on Samsung for this disgraceful product and lack of concern for their trusting consumers. They should have stuck to making televisions!!! NEVER make the mistake of purchasing a Samsung dishwasher.

I purchased a brand new high end Samsung dishwasher thru Lowes. The top basket looked like it had been jammed into the bracket during the manufacturing process; the left side metal arm that the roller sat on was bent so it didnt fit onto the bracket and the other roller was broken. I called Samsung and they told me I had to purchase another roller even though I explained to them it was brand new. I had heard about their poor customer service thru a friend of mine that had purchased a refrigerator for her retired parents. It took Samsung over a month and a half to repair that brand new refrigerator (which in the meantime meant they had to rent a replacement at their expense). I own Samsung Smartphones, TVs, etc. but this will be the last large appliance I buy from Samsung. Terrible, terrible customer service over a couple dollar part!!!

In August 16, we bought a Samsung French Door, Bottom Freezer Refrigerator Model RF260BEAESR/AA from Sears. After only 6 weeks, the refrigerator broke down. We contact Samsung for a warranty repair, but it took them 2 trips and 10 days before the unit was working again. During that time, we lost a great deal of food (and it would have been more if not for my wifes planning and ingenuity). For the 10 days that we had no refrigerator, we lived out of coolers filled with ice. When Samsung contacted us to send our expenses that they would cover under the warranty, they initially said that they would pay only $200. Then they said they could cover the full $227.10, or up to $250 due to our inconvenience. Then, they called up and said that they would only cover $160. They said that they wouldnt cover the $60 in ice that kept our food safe for 10 days, because ice is just water and we dont cover water. Unbelievable!

Model rs25h5111ww - We like the refrigerator but the ice/water dispenser could have been better designed by a 5 year old. Other than removing the entire ice box inside the freezer, there is no way to reach in and get a handful of ice. In general this ice/water dispenser really, really sucks.

Samsung SR2545 refrigerator - In the last two months, we are getting pieces of ripped hose inside our cups when dispensing ice. We have checked all hoses, removed ice dispenser and searched everywhere for this line/hose thats tearing and falling into our cups. Help!

Five weeks ago the light bulb lens protective cover on the Over the Range microwave shattered and the glass shards were found on the electric range cooktop. The bulb was also burnt out. I ordered a replacement lens and installed it, and I also replaced BOTH bulbs. A few days ago, the same thing happened, but it was more serious. When the protective lens shattered, the pieces of glass fell into our skillet on the range top, and the bulb again was burnt out. We contacted Samsung on their website. They stated that because the warranty had expired, it was up to us to contact a repair person. We disagree. We sent another message.We consider this issue to be a consumer safety issue. Samsung issued us a Ticket Number for further question or concerns when we communicate with Samsung. Ticket Number **. Note: We took pictures but we are having difficulty getting them from our IPad.

I bought the top of the line model of Samsung because I enjoyed their refrigerator actually... However, the gas oven is a nightmare. I thought having the two ovens would make my life simple... No it is not worth the effort. The ovens do not heat evenly. Half of the food always burns. The other half undercooked. The self cleaner only melted the knobs on the unit. The oven is still not clean. No one returns a call. Bought it at Lowes. No resolution there either. Please know bad product and dont buy appliances at Lowes.

I ordered Samsung Gas Range, Model NX58H9500WS/AA from Plessers on April 4th, 2016. In two months, the surface burn grates cracked. I filed a claim, to my dismay, the customer service is the worst ever I had dealt with. I was asked to send the pictures of the defect parts and the receipts. I sent what they asked for on June 20th. Until today, I did not hear a word. I just called and was told that the burner grates and the cap are not covered. The gas range is quite expensive. I cannot believe that the burn grates cracked in two months. The workmanship is extremely poor.

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

We purchased the French Door/Freezer on Bottom from Best Buy. 2 ice makers! Model Number RF28MFEDTSR/ AA. It has the ice maker in frig. area and one in bottom of freezer. 5th day of owning it... filter light came on -- upper ice maker jams every other day -- crushed ice portion has never worked -- its not crushed -ever. And it takes over 2 mins for 4 oz... (yeah youre standing forever for sml amount). Long drawer/fresh veggies or whatever... becomes frozen constantly -- we are weekly taking everything out to get all the water and ice out! Funny thing is we did a consumer report before buying a Frig. This model was new on market and very expensive. Its a piece of junk. Samsung should recall all of these -- its obvious there are hundreds with same problem... Oh yeah -- we also bought washer (front loader) dryer both with all the bells and whistles -- from Best Buy -- (Dryer only goes 40 mins in 1 setting) - its takes almost 2 hrs to dry 10 towels -- (Electric) -- after 3 months... washer doesnt hold as much as its supposed to! Again paid a fortune for all 3... new on market! Honestly wished we had our old Kenmore products back. You couldnt pay me to buy a Samsung product ever again.

Do not buy a Samsung refrigerator! I purchased a French door, bottom freezer, center drawer unit in November 2014. Beautiful appliance! I never really cared for the icemaker, but it made ice so I was ok with it until the unit was 2 1/2 years old. The ice maker began to freeze on the bottom and no ice was made. Then the water began dripping out of the front door dispenser. Fortunately I purchased the extended warranty, but when the repairmen came, on four occasions, there was not much they could do to remedy the situation. Finally they ordered a new icemaker, but then Samsung backordered for over a month then sent the wrong parts. Seems Samsung has completely changed the repair of their icemakers and the repairmen have not installed a new one to their specifications, so mine is the first. Great! Mine will be the Guinea Pig! Wish I had this purchase to do over, and had my $2000 (sale price) back to purchased an American made unit.

We bought the Samsung refrigerator in 2011 and have nothing but problems. First the ice maker went after a month. Then it started making a loud grinding noise. Now it wont make ice, it will stop cooling, water dispenser does not work, and the control panel is flashing and cutting off and on. Model rs261mdpn. Biggest piece of crap.

I had bought Samsung fridge freezer side by side and bought quite early as it was on special offer and our home had just started the renovation. So when the delivery came did not open as we put trust on the consumer products and because it was dusty in the house. I just kept it in the box. Once the renovation was done opened the box so excitedly and what do I see? Big dent on the door and small dent on the side of the fridge. We rang Samsung straight away and explained to them what we found and why we delayed on opening the box. But they did not want to know as it was over 28 days. I ask them to just replace the door and that has big dent but No. We have families and friends come to visit us and they see the dent on the door and they laugh. Not on us but on Samsung, and they say See SAMSUNG ARE NOT GOOD.There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. I have Samsung products that we have are phones, TV, DVD recorder. We have had issue only with our Samsung fridge freezer, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future. Very very poor service from Samsung home appliance and customer relations. But hey guess what if any of the staff or any other higher position and CEO family and friends had problem they would have helped them with one click.

I purchased a 3 appliance package including a OTR (over the range) microwave from Pauls TV with Samsung being the manufacturer. First the microwave has a wobbly glass tray, it wobbles. Thats my problem because thats the way they are made. Then the microwave would just shut off if it was used more than about 7 minutes. Say, back to back, frozen dinners or heating up 25 minute casseroles. Called Pauls, had to talk to Samsung. Repairman comes out, orders a new circuit board. Comes back 2 weeks later and replaces board. In the middle of a big Christmas Party, microwave shuts off again. Then after 45 minutes, it turns itself back on. When I say shut off, all electric, including clock is off. I call again. Was told it had to be uninstalled to be looked at. So I pay someone to take it out. Repairman said I didnt have to do that. Then he called after and said yes, he ordered another part, so it had to be out to be fixed. That was Dec 29th. I have big New Years party, and have to heat food in cooking pans, but now I dont have a VENT, since it was in the microwave. Today I called Samsung and was transferred to Customer Relations because its January 16th, and the repairman has not shown up twice, yet Samsung keeps calling me to verify Ive called him? I want my money back so I can get something else. Oh, thats too bad. Cant do that. Samsung pays $85 per repair call, hes been here 3 times, plus parts, so far for a $230 microwave. Their policy is to continue to repair until the repairman says it cant be fixed. SWEET job this repairman has. Lucrative contract. I NEVER want to buy another SAMSUNG product again, NEVER. Ive done FOUR kitchen remodels, with all new appliances and never had an issue like this, nor worked with such a stupid company. GE replaced my French Door the 2nd time out because of faulty production. No issue Kitchenaid. No issue Bosch. No issue Fisher & Paykel. No extra warranty. Now I have to wait 2 days so Samsung can reschedule with the repairman.

These refrigerator/appliances were advertised as black stainless steel and they are simply Black Shrink Wrapped. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and had to chose a different brand. I do love the black, but unless Samsung chooses to find a paint, replace the door or find another way to make this fridge look as advertised, I can no longer recommend Samsung black stainless products. Samsung has made no attempt at a resolve. Why advertise black stainless when it is a film that is applied and peels off in creases, near handles, folds and edges. I have several areas of peeling that began a year after purchase. Requested a paint from the company and was told there was none available nor would a paint be available. Probably because shrink wrap is not paint.

We renovated our entire kitchen in Samsung appliances. Our $3,300.00 4-door flex refrigerator lasted 2.5 years and my wife and I have been fighting with customer service (CS), since November 2017, to get them to honor their warranty. CS initially sent an authorized service person who tried to fix it and recharged the refrigerant. He stated that if this didnt fix the issue, since it was a sealed system, it is un-repairable. It worked for approximately 2 months and the issue returned. This points to a slow leak in the sealed system which has a 5 yr part/labor warranty. Next time we called they claimed they couldnt issue another ticket because our serial number had a refund already issued against it, though the refund wasnt in our name or sent to us. We feel their error is not our problem and shouldnt delay our warranty service request. They wouldnt budge.Since then weve heard nothing but excuses and well call you in a week. Another CS rep claimed the vendor (Home Depot) must have shipped a unit that had been previously returned (laughable), Home Depot doesnt stock the appliances theyre shipped straight from Samsung. We both actually heard these claims on our phone. Every time you call you have to re-explain the issue to them and Im sure they keep a file on your case. Now theyre asking me to remove the label from the appliance and send a picture to them (doesnt that invalidate the warranty?). This has been the most frustrating experience weve ever had. Youd think such a big company would want their name to stand out in a positive light. WE ARE NEVER BUYING ANOTHER SAMSUNG APPLIANCE AGAIN. Im contacting my states Attorney Generals office and the FTC about our issue. We may not be able to get financial relief but, if it is determined that what theyre doing is illegal, they will spend money in legal fees and fines. There are state and federal consumer laws regarding warranties. I hope this word gets out so maybe theyll change their ways. Best to document all contacts with them to show how they treat you. Their service techs dont give paperwork so you gotta keep all emails, texts msg, phone records to present your case.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.

I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!

After reading all of these complaints, Im just sick to my stomach that we didnt find this page before we bought our Samsung Oven. We bought a Samsung Microwave as well, but that seems fine. This oven is just over a year old (purchased Feb 2014) and has not worked properly for several months, but now we cant even manipulate it to work at all. We set a temperature and it slowly heats up. When it alerts you that it is to temperature, it is actually not. We turn it off and back on again (without opening the door) and it registers a temperature about 40-50 degrees less that what I set it for. Called Samsung and in a very monotone voice she announced that the oven was out of warranty. She said she could have someone call us to come out and service the oven, but no one has called yet. Its been a week. Although after reading some of the posts, Im seeing that many service companies refuse to work on Samsung ovens. Maybe they are tired of being yelled at by frustrated consumers. Plus many people have stated that they have paid as much as a new oven in service calls and it still doesnt work. I dont know if we should just buy another new oven (not Samsung) or what. It seems like more wasted money to have it serviced. Hundreds of dollars down the drain.

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of white rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.

Don’t buy a Samsung refrigerator. The ice maker freezes up. It is a defect and they replace with defective parts. The refrigerator won’t hold a constant temp, jumps into 50s without the door being opened or inside overfilled. Water leaks into the bottom of the fridge. Should have stuck with electronics.

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

Just like many others my refrigerator started having defrost issues and not keeping proper temperature after 18 months. $2200 Fridge and Samsung says there is nothing they can do. I’m joining the class action suit that has already been started. Thousands of people have this same issue. DO NOT BUY SAMSUNG.

My stove caught fire... enough said! Do not buy any Samsung stoves.

We purchased a Samsung glass top stove. Yesterday, as a saucepan simmered on the front, left burner the glass over the right rear burner exploded. I had purchased an extended warranty at the time of purchase, so I contacted HH Gregg. The service people came but could not say why the glass broke, so they ordered a new glass top. Since they found nothing wrong with the stove, is it going to happen again. It was fortunate - no one was injured.

I purchased this dual oven convection range in July 2015. I have read the manual for tips on how to bake properly, no help. I attempted repositioning racks for regular baking, convection baking. Nothing mattered. Biscuits are burned on the bottom and white on top. Angel food cake was overdone on one side and not done on the other. Cakes are a flop. I love to bake and have baked successfully for fifty years. Called service; they are not knowledgeable of the product and outright lie. They rescheduled a visit by repair and they never showed up. I called back; same with complaints, no return visit. The only thing the repairman did was flash a beam to read the temperature at entry point. Said everything is ok; but Ill replace a board. This did absolutely nothing. Im back to a range top with no way to bake bread, cakes or pies. This range cost $1299.00. All I want is to be able to use the appliance without ruining everything I try to cook. I bought an oven thermometer to gauge temperature. Set on 350 degrees, the lower rack read 200 degrees. I would gladly return this range to purchase one that gets the job done. Is there any recourse other than suing Samsung? Im at my wits end, this purchase was no doubt the worst choice Ive made in my life.

Just bought refrigerator from Home Depot and had tech. come out three time to fix and still not working at all. They refuse to replace and would like to come out again to try and fix. I told them at Samsung that the tech. replaced every part to the freezer door including new draw rollers, gasket twice and then finally the last time a completely new draw and assembly and it is still broken. They insist they can still fix even though there are no parts left. I lost my mind talking to the idiots on the phone and I feel my only option left is to get an attorney involved. Also had repair 5 times on my Samsung micro. Stay away!!! I had a hard time giving 1 star, it would be more like -5.

I purchased this range/oven about 4 months ago. I’ve had several smooth top ranges before and I could always get marks and food off with ceramic stovetop cleaner….But not with this one! I purchased new cookware to start with a clean slate and I’m so careful with the stovetop. I’m really frustrated with trying to keep it “new” like all my previous ones. There are marks all over it and dull places where I cleaned with a scratch proof pad and ceramic stove top cleaner. The mirrored black shows every smear and smudge. I literally have to buff it with a clean towel every time.That being said, one reason I purchased this stove is for the low temp presets on the oven. I make bread and it’s hard to find an oven that will go below 170°. I’ve enjoyed this feature very much. The air fry feature, not so much. It has to be set above 450° to get good results and it takes way too long vs a countertop air fryer. Overall, the range/oven operates fine. I just wish the smooth top was a little better quality and more resistant to marks, residue and smears. None of my previous smooth tops had this issue.

Two Samsungs with same fridge cooling problem. I signed up with Zimmerman and Reed class action lawsuit.

THIS FRIDGE IS NO GOOD. The ice maker freezes up and water puddle under the deli tray and that water freezes and I have to use an air dryer to blow in order for the tray to be release. The first time it happen I was still under warranty and so the tech replaced evaporator cover and moved the temperature sensor sideways (which he said is factory fault). The ice maker stopped working and the freezer is just cooling. It is not freezing. I have lost everything in the freezer again. Looking at other reviews they have the same problems with their Samsung fridge. I would never buy another Samsung product.My neighbor has the same problems. The HEAD of Samsung needs to read these reviews and compensate customers for their losses.The only thing that is good about the fridges are the appearance. This is not fair or right to poor people like myself to be repairing the fridge every time. My fridge is big and looks good on the outside, but it is a piece of crap. I would not encourage anyone to buy Samsung refrigerator because they freezes up and ice maker doesnt work.

My Samsung side-by-side fridge is making a loud noise every 3-6 months. I have to unplug it, put food in coolers and defrost it to make it stop. Samsung has sent a repairman who says its my fault for keeping the freezer door open too much. This is my 3rd side-by-side fridge in my lifetime... The 2 other ones were Electrolux. Had them for approximately 10 years each with no problems. Samsung gave me problems after 3 months. I have noticed that my meter is going very fast when the noise is ongoing. Today I had it and order a new fridge. I will NEVER buy another Samsung product again!

Hello, I dont normally get on this and write reviews but the phone call I just had with Samsung just blew my mind. Weve had our stove for 2 years. I just noticed today that the exterior front of the stove is peeling off. It is extremely unsightly and never seen any other product stove peel like this or had had these kinds of issues. Should this be happening after 2 years? This peeling clearly states (from the outside) that its a cheaply made product. The best part is that I called Samsung to see if there is possibly anything we can do for this and to let them know that this is happening. They had no recourse whatsoever and that there is no warranty to cover such a thing.I kindly explained that now, its a thing and asked if theyd be able at least give me some idea on how to go about fixing this issue and they said, no. Then I said, Well then unfortunately Im going to have to write negative review. Is this what your company wants? and then they gave me a dissertation of why I should do that and where the information goes. With all of this said, wouldnt Samsung rather have a positive review by at least someone saying I called Samsung about my peeling stove and that even though there was no warranty to cover this, they provided me with a few service, or with some resources to help fix this issue.

Shortly after warranty ran out, refrigerator quit. Called Lowes & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).

If you like cleaning every time you use a cooktop, this range is for you. The oven does not get to the temperature on the display, severely undercooks foods, takes double the time. We have had to go out and buy a thermometer for the oven just to use it properly.

Samsung RS265LABP - terrible, terrible experience. We had an extended warranty for up to 4 years. Called a few months before it ran out for frozen food in bottom drawers. Drawers were bulging outward because back of refrigerator was frozen and bulging. The outward thrust of the drawers kept the refrigerator door from closing and the food on top warmed up and was ruined. The celery, lettuce, tomatoes, etc. became frozen. Over the last 4 years we have had 3 different servicemen come for a total of 5-6 service calls which translates to no small expense as the warranty expired. Basically all that is accomplished is a defrosting. One repairman refused to come back; he said Samsung refrigerators had ruined his reputation. We keep a tea towel at the bottom of the refrigerator to keep the leaks from going out the door and on the floor. Never will we ever purchase anything from Samsung. They have ruined their own reputation.

Samsung delivered another oven the next week. It had the same issue so they dispatched a repair person and the issue was resolved to my satisfaction. Samsung made it right and ended up sending me a $100 for my troubles so I have to give them a 5 star for taking care of the issue.

I bought a Samsung microwave (next to top of the line) and within a year it would not heat. The store I bought it at graciously replaced it. I added money to it and purchased the top of the line one - again a Samsung. In January the door bracket broke and my husband and I spent a day finding the right bracket on the internet. It was a $10 part and after finding schematics on the internet on how to replace it he was able to replace it. Otherwise it would have been at least a $125 repair call. It will be 2 years in July since we purchased this top of the line Samsung microwave and this one is not working. I detected a burning wire smell this morning in my kitchen and could not figure out where it was coming from till I opened my microwave to heat my tea and the light did not come on and the control panel was not lit. Thats when I realized that the burning wire smell was coming from the microwave. Really? Two Samsung microwaves within 3 years. I have sent Samsung an email asking for some kind of financial reimbursement to purchase another microwave because I will never purchase another Samsung microwave. I doubt that a reimbursement is going to happen. But I will keep all of you in the loop.

Updated on 05/05/2020: Sumsung does not stand by their appliances. Two weeks ago, my Samsung microwave - 4-1/2 yrs.old - turned itself on. Didnt hear it running until the fan came on. By that time, it had melted a splatter cover to the turntable. We had to unplug it to get it to stop. The unit was red hot. If we werent home, there could have been a serious fire. Samsungs response - a free service call to diagnose the problem. We would have to pay for the part ($121) plus labor. They assume no responsibility for a potentially dangerous situation. Weve already replaced the Samsung French door refrigerator because of a defective ice maker that would cost $500+ to repair (there is a class action lawsuit concerning this) as well as a potential $300 fan repair. We have had to replace the control panel on the Samsung range 5 months ago. All the Samsung appliances were bought new and delivered Jan. 29, 2015. My advice to anyone considering Samsung appliances - find another brand. Regardless of what Consumer Reports says (which we consulted before making the purchase), buy ANYTHING but Samsung. Thanks for letting me vent.Original Review: We have a Samsung microwave purchased on 2014. Today, the microwave evidently turned itself on without the fan. By the time the fan turned on and I heard it running, it had melted a plastic splatter cover to the turntable. We were unable to turn it off and had to go to the breaker to shut it off. If we werent home at the time, there could have been a fire in our kitchen. This is a very dangerous situation. This is the second Samsung appliance causing issues. We just replaced a Samsung refrigerator also purchased in 2014 that had weekly ice maker jams (we understand there is a class action suit against Samsung for this issue). All I can say is it is very fortunate we were home when the microwave malfunctioned. I intend to replace the microwave and report this issue directly to Samsung. Im sure there is no recourse except to repair or replace the unit. At this point, I have lost all faith in any Samsung appliance and will never purchase this brand again.

Samsung RF-28hdedbsr - WOW! Thought I had done my due diligence before buying this refrigerator but unfortunately I never saw this site. Purchased this appliance for several thousands of dollars in May 2016 and worked fine until July 2017 when ice maker quit functioning properly. The problem is that when ice bucket was full the sensor quit telling the ice maker to stop filling the trays. It just kept filling and dumping ice until unit was so full that it froze up everything. Then like everyone else I had to use hairdryer to unthaw the ice maker compartment. This worked a couple of times but now ice maker has totally quit working. What a POS!Of course out of factory warranty and did not buy extended warranty as every GE, Kenmore, Frigidaire refrigerator I have ever purchased over the last 40 years havent had any problems. Big mistake. NEVER PURCHASE ANY SAMSUNG APPLIANCE again tv, fridge microwave etc. With so many complaints why hasnt some govt agency gotten involved or a class action lawsuit been filed to make Samsung recall or fix this problem as they are obviously selling a defective product.

This oven heats quickly. It also has a warmer drawer, that has three settings. As most ovens do these days, it has self-cleaning. It also has a divider so that you do not have to heat the entire oven. It comes with three racks and a temp probe. Its got a bridge heating unit for cooking using a griddle, for example. Especially useful is the convection feature. Its easy to use, good features, clean easily, looks good.

The fan in the refrigerator made a horrible noise. The ice maker stopped working within 2 years. Once we turned it off there was a lot of moisture in the fridge. The back inside had chunks of ice. The temperature was about 52. We threw out food often. To get this fixed would have cost too much money. Samsung does not stand behind this. We paid over $3,000 and, after 5 years, just bought a different refrigerator. We are so happy to have safe food now. And ice!

We bought a Samsung refrigerator few years ago and since bought it the ice maker constantly freezes over and we are always having to thaw it out and we always have to do that. We werent aware when we bought it that Samsung has a lawsuit against them for the same thing about the faulty ice maker. They sent a repairman out to fix it but we are told it wont last. We want our money back. All of our appliances are Samsung because we love the brand but their refrigerator arent good. We spent a few thousand on this fridge just for us to have issues with ice maker. We want our money back. We did talk to an attorney who told us about lawsuit. We want our money back for what we paid or were getting an attorney.

I purchased Samsung 237 French door ref. The shelves are not spaced properly to accept milk or juice containers - the items must be tipped and forced into the shelf space. The shelves are made of an extremely brittle plastic and are subject to cracking. I have had to replace two-hinged shelves due to shattered plastic hinges even though they were never moved from the horizontal position. The crisper drawer is full width and can only be operated when both refrigerator doors are in full open position. I contacted manufacturer within warranty period and one-hinged shelf was replaced with the caveat that this was a one-time honor of the warranty and it would not be repeated. Now another shelf has multiple breaks in the plastic due to its brittleness, and we have a poor quality appliance that is out of warranty. Do not buy a Samsung refrigerator unless you have a very high tolerance for aggravation.

This is a huge french style fridge with freezer in the bottom and water/ice in the door. This has double doors with lots of space in each door and tons of shelf space inside. We love this fridge. It has worked great for years, but does have 2 flaws that can be dealt with. The fridge temp rises and it has iced over in the center back vent. The cover must be removed and ice melted then move the thermo coupler down and uncovered to stop refreezing. In addition, the ice maker freezes up. Just remove the tray and blow with hair dryer. Even with flaws we love this fridge.

Samsung over stove microwave Model # SMH9187W - I noticed yesterday that the control panel was showing SE on the panel. I checked online to troubleshoot this issue and came across this website. I then called Samsung customer service line and only got a # to call service company. I was told Samsung would only pay for panel but not labor of 170.00. SO I did the online chat with an agent and cut and paste many reviews that were shown here. Then I got another phone number and again explained and was then transferred to service and surprise, service person will come and replace my panel 100% FREE OF CHARGE. I was very calm and polite and explained issues are confirmed by at least 200 other owners of this product. I am please with outcome and happy that Samsung realized that customer service is important.

We purchased the Samsung 24 Stormwash dishwasher in August 2020. After the first time I ran a full cycle, I got an error code OC. I looked it up and the manual said to contact the manufacturer. I tried using another cycle to see if that would work, it didnt. So I tried several other cycles and it finally completed a cycle. But I immediately noticed it didnt wash the dishes at all. Dishes that didnt even have grease on them before, were greasy with debris on it. Mind you, I rinse the majority of the dishes before putting them in the dishwasher.So I called Home Depot to tell them it wasnt working and they informed me at that moment that it was purchased from the manufacturer so I would have to contact them. Soooo, I called them and I have had the run around from the very beginning. They arranged with a local company to send a tech out to look at it. That is whole story in itself (and not a good one). He FINALLY came out, said it needed a part, ordered it and came back to install it a week later. After he left, I tried a cycle and it worked. And then I ran another cycle and it barely got about 2 to 5 minutes into the cycle and it stopped. I called Samsung again, and after speaking to the lady (a rather rude lady at that), she finally escalated it for me to get a refund or replacement because they couldnt get in contact with the company that supposedly fixed my unit. They were supposed to call me back within 24 to 48 hours. A WEEK later, I called them because I never got a phone call back and they had the nerve to tell me I didnt qualify for a replacement or refund. They sent a defective unit that cost $1052.85 and now I have to jump through hoops just to get the unit fixed. The rep has been rude and dismissive. The unit is horrible! DO NOT BUY FROM THEM. We have everything else Samsung, but we will NEVER buy from them again!

I am extremely disappointed that my 18 month old Samsung Refrigerator RF263BAESR - French Door started experiencing issues. Samsung does not stand by its product and the expense of fixing it has caused me to junk it and buy a new one. The refrigerator is constantly freezing up and then it warms up and ruins all the contents. There seems not to be a fix except to defrost overnight every few months. What is that all about in a self defrosting product? I plan never to buy another Samsung product.

I too bought Samsung dishwasher, over the cooktop microwave oven and refrigerator. The refrigerator broke right away and was under store warranty so Lowe’s took care of it - otherwise I’m sure it wouldnt have been fixed by Samsung! The outside of the fridge however started to rust within the first year and neither place would help out with it so my stainless steel looks crappy! The microwave broke. I just bought a new one instead of messing with Samsung because they are a joke. Now the dishwasher isnt working and when you call you talk to idiots that run through all these questions just to tell you it is not under warranty - yeah I knew that, then that they cant help you. I’ll Google it and try to fix it myself... I will never buy Samsung again and will tell everyone I know too.

This is my second horrible review of Samsung Refrigerators. I purchased a new side by side Samsung Refrigerator one year ago after having an old 28 year old GE Refrigerator that gave me no problems whatsoever. I purchased a 4 year warranty (what a waste of money). So the last time I complained about the scratches on the part where you fill your glass with water and ice and Samsung said that is cosmetic and nothing can be done. I suppose you should be using paper cups to fill your water instead of glass. The refrigerator already looks like it is about 20 years old. This time the large shelf in the middle of the refrigerator cracked for no apparent reason. I contacted Samsung and they again told me that this is not covered (what a surprise). I will never buy anything that has a Samsung name attached to it!!!

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

The water problem is a very easy fix..... buy an external water filter and plum it in in line either behind the unit or where the unit gets its supply of water. TAAADAAA remove the filter and it will now be in bypass, but the water is filtered before it gets to the fridge...... ONE other GREAT feature, the filters are 10 to 20 dollars as apposed to $70.00++ for each Samsung replacement filter. The filter assy (first filter is included) and reducer hardware to install is still less than the Samsung replacement filter. Just remember to buy the charcoal filter for taste and sediment. AS for the rest of the unit it is as already stated...... junk and service is an empty promise. After all they got your money..... so go away.

Aside from plastic being left under all seals when delivered and being very noisy, the bottom of the freezer has to be defrosted every few weeks when a sheet of ice builds up under the drawers. After a few weeks water slides down the ice floe and leaks onto the floor. We have tile and when its wet it becomes very slippery. Weve complained but finally gave up but this morning my husband slipped on the wet tile. This is a design flaw or defect but it is out of warranty. My bad but thought I should add to the complaints on this site. We have been very satisfied with phones, TVs and such but will never buy another Samsung anything unless this problem is remedied.

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

Model RF217ACWP. Bought at Best Buy 2 1/2 years ago. Same water in crisper problems experienced by other Samsung owners. But, also, the paint is peeling off all three the door handles big time! Of course, Best Buy has never heard of anything like this before. Also, Samsung said this was the first they had ever had such a problem and were surprised at our photos. Of course, it is a cosmetic issue and they will do nothing. We are told to purchase new handles and were referred to a parts company who claim they are not part of Samsung. They havent told us the cost. We are thinking removing the handles and taking them to an auto body repair shop to be repainted. Think that will work? It seems with all of the lawyers out there, someone would do a class action against Samsung since it is apparent they are selling a product with a known defect -- the water, freezing issue. Hey, where are the lawyers? Count me with those who WILL NEVER AGAIN BUY SAMSUNG!!!

Just a note to say that it is beyond me how a giant company like Samsung can sell such sub par products and allow themselves to disappoint millions of customers with their extremely horrible customer service. I cant even count how many bad reviews there are out there about numerous Samsung Refrigerator models, not to mention all the other product issues as well. We too purchased a terrible fridge model RF267 and have been dealing with the ice maker freeze up and water leaking among other things for years. Its appalling to me that Samsung can let this go on and on for years on end. If a company refuses to build a good product and refuses to be held accountable for their lack of knowledge in engineering and complete disregard for customer satisfaction, they should no longer be in business. Bye bye Samsung... The electronic world is far too competitive. Its only a matter of time before what you have dished out comes back to you.

Purchased model 4 years ago. Had all sorts of problems. The control pad froze up continually. Lights & fan came on randomly by itself. We had service to fix it on numerous occasions. The repairs were in vain. Could not be fixed. Samsung finally within the warranty period exchanged the unit for a new one. Well, we had the same problems. Several repairs and 3 years later, the unit died No power. Since the warranty expired, Samsung refused to replace or repair. A service call was $165 plus parts. We purchase a new GE microwave. Do not purchase a Samsung Microwave.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

This is the first and last time that I will purchase any products from Samsung. I purchased 4 appliances on April 14, 2019. I called because I needed repair to my range. I have made multiple calls and yet not resolved. First call agent did not speak English well, no help there! Second call agent muffled could not understand at all, however, provided her with the necessary documents and info including serial number etc. Waited 24 hours and no call from repair company. Called them and again needed to submit necessary documents/receipt since they did not have. (Mind you the range belongs to my 86 year old mother and of course with the current healthcare crisis needs a range).The third agent basically reprimanded me for not having the appropriate info on my receipt such as serial number. The Home Depot receipt does not have the serial number on the receipt but it does state the items that were purchased (Samsung Kitchen Package). Now I called HD to obtain a full invoice and of course I will not have for a couple days which may have the potential of falling out of warranty.You can guarantee that I will be calling the Department of Aging to file a complaint especially with the current situation that the US is currently in. One would think that providing the supporting documentation would be enough to schedule a repair. Now an 86 year old is left without a range (especially since she is self-sheltered) for God knows how long. I welcome a call!

Wow, after reading all these reviews, I wish I would have done research before making such an important and costly purchase. We bought a Samsung Refrigerator on June 2011. Three years later it stopped cooling. Had a Sears repairman come in and replaced two panels ($250 and $175) plus $100 labor. Got it working again. Six months later, the exact thing happened. This time Im not spending any money to repair it. So upset and disappointed. I expected their refrigerators be as good quality as their TVs. Samsung should take responsibility for their products! How is it that they get away with it?!?! No more Samsung for me, ever!

We purchased a Samsung refrigerator model # RF28HMEDBSR/AA on 4/11/17. Worked great for 14 months and then ice maker stopped working. Of course warranty was out for 2 months when this happened. Had ice maker completely replaced, then 8 months after replacement it stopped working again! This time only the auger motor had to be replaced as no ice would come thru the chute...repairman replaced and till no ice. He had to return this week and had to replace the auger motor again as the one installed last week was broken! This is a total of 4 auger motors on this refrigerator in less than 2 years. For the cost of this appliance we feel this is totally unacceptable. Will never purchase a Samsung refrigerator again!

After 2 same refrigerator same problems, 3 repair man, none of them knew what to do - rumbling night and day waking us. Day and night I call numerous times, nothing solved. Today I send copies, so will see what happens. So can anybody do something?

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

I purchased a dishwasher dmt800rhs from best buy with a extended warranty. It took from Nov. 26 until Dec. 19 for them to fix my dishwasher.

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As Im reading, I see the model number doesnt matter - they are all junk. Id like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. Its irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.In other words, once a part goes, it affects the whole unit. My part was a freezer sensor affixed with small plastic clips (which a consumer would not know since its not easily seen). Somehow, it became dislodged and the wires were cut, thus, making the unit irreparable. My spouse is an engineer who has designed some items that most people are aware of and rely on a daily basis. I explained the design to him and his comments were that this was a highly flawed design and structure.The refrigerator is under warranty, still. I am replacing it with a better model (i.e., not Samsung). I purchased the unit at Sears and they are replacing it with the cost of a new refrigerator, as to what I paid for the original unit. Im glad I purchased there since it appears that Lowes and Home Depot do not honor their customers. I can purchase another brand and not Samsung. I wish I had done my homework before I made this purchase. Additionally, Id like to add, there is no way to effectively clean the shelves and side doors since it has a multitude of parts and they do not come apart. So, it allows bacterial growth from water and spills. I have kept this refrigerator clean and I dont have that problem. But I can see how it would occur since there are cracks and crevices that water and spills can seep and there is no way to effectively dry them since its impossible to get any apparatus down there, or you risk breaking it all together.

We purchased a French door refrigerator with the top and bottom ice makers. After a year or so, we noticed a lot of frost build up in the freezer and the drawer was increasingly difficult to open. Shortly after that, large chunks of flat ice began falling on the floor. After a little investigation, it was discovered ice was building up on the bottom of the freezer door and continues to be a problem. We have to defrost every 2 months or so.

I purchased this Samsung dishwasher because it is extremely QUIET but it does not clean as well as I expected with a full load. Small loads come out clean though, using Cascade detergent only!

I purchased a Samsung dishwasher, stove and microwave. Within a year of purchase I had to repair the microwave and dishwasher. Up until that point they were good. Appliance Problems. Beware before purchasing.

We too bought a Samsung RF266ABRS/XAA - this is a French door, bottom mount fridge in September 2009. Though I have been happy with the design, mechanically this system is problematic. We have consistently had issue with the water pooling/freezing under the deli drawer. The Twin Cooling panel on the inside/rear of the unit was replaced in 2011 and now again in 2013. Our service rep told us the unit has a design flaw in the way it seals. Both times have been out of our pocket though I will be pulling my warranty information as it sounds as though another writer says it MIGHT be covered under a 5 year warranty for the Twin Cooling system. I wont even THINK about another SAMSUNG and will be careful to ascertain if the next brand is manufactured by the same outfit. Oh yes, this time our ice maker went out as well.

We have moved to a house that had a Samsung French door refrigerator with freezer on bottom. Were at our second problem with water. The top ice maker wont fill up. We changed the water filter and now no water dispenses. All of the water now drains to freezer and freezes up. We had a new filter and its housing controls replaced once already. Ive tried calling Samsung before and they act like nothing is wrong with it. I will not buy Samsung appliances ever again!

My 1 year old Samsung refrigerators ice maker is broken and leaks all the time. I’m getting that part replaced but I have Read many other people’s complaints and it seems they have to get it replaced over and over again. I’m not looking forward to this. I would prefer a brand new refrigerator with no issues!

My husband and I purchased a white Samsung French door refrigerator (RF26XAEWP) about four years ago. Recently we are noticing that the porcelain beneath the water/ice dispenser has begun to rust. When I contacted Samsung customer service after getting the run around from them and not being able to understand them I was told that the warranty had expired and that this was cosmetic damage and we would be responsible for the repair. When I expressed concern that this refrigerator was rusting after such a short period of time and that there were many many complaints online about the same issue I was told there was nothing they could do as the appliance was no longer under warranty and that I would have to pay out of pocket to have the door replaced. This is absolutely unacceptable as this was a large ticket item. I tried to call corporate and could not get through. Bottomline is I will NEVER buy another Samsung product again. Buyer Beware!!!

Our fridge was just over a year and the circuit boards were fried. Called Samsung, they didnt care. The repairs will be close to $1000. Might as well just buy another. I thought Samsung was a reputable company. Our old fridge wasnt even a big name, lasted 11 years... probably still going. DONT BUY A SAMSUNG FRIDGE!!! I would suspect all appliances are crap.

We bought our Samsung refrigerator in 2011, and it will be our last as well as any other Samsung product. Door handle broke in the first week, then the ice maker (twice) and I have to dump an inch of water out from under & inside the veggie bins every other week. So far I have spent as much on repairs as I did to purchase. We strongly recommend a do not buy.

I have been using my Samsung DMS 600TIX dishwasher for 2 years (naturally just out of warranty). It looks beautiful and is stainless steel which gives the impression that it is a quality product. Far from it!! The springs on the doors need replacing on both sides (one snapped with a very loud bang when I opened the door). The catch which keeps the door shut is also broken. Very disappointed and will never buy Samsung again! I spoke to Tafelberg who sold it to me as well as Samsung and neither are the slightest bit interested.

Purchased March 2012, and the warranty just expired... The oven will not heat over 175 degrees and I am now have to look for a tech to troubleshoot. I also bought a matching refrigerator and dishwasher both of which have had to be repaired. I am very disappointed in Samsungs dependability.

We redid our kitchen at the beginning of last year and installed a Samsung microwave, model ME18H704SFS. After 8 months, the overhead light started coming on by itself. Not the high, but the low. I am not the first homeowner to complain about this very problem. It would seem this microwave has well-known issues and Samsung has not recalled the product. I guess Samsung can stand to have poor public relations. I will never purchase another Samsung product. Glenn **Belmont MA

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

We purchased a brand new Samsung French Door Refrigerator Model RF28HDEDBSR on Feb 6, 2015. It worked fine for a little while. It began emitting a strange chemical odor and around the same time, the water filter needed replaced. We assumed that was what caused the odor so we changed the filter but the odor remained. Weve completely cleaned the entire refrigerator and freezer many, many times with bleach, but it does not help. The odor permeates everything. The ice cubes taste like the same chemical odor and the food holds the smell. I called Samsung on 12-14-15 and was told that we needed to clean the entire unit again. They told us to clean it with baking soda and water this time, unplug the unit for 3 hours, and keep the doors opened for 3 hours. We did as they instructed and still no change. When we called back on 12-16-15, they informed us, that according to our serial number, it was no longer under warranty. We had to scan and email a copy of our receipt to prove the date of purchase and was told theyd return our call within 24 hours. Their service department called back 12-18-15 (48 hours later) and could not schedule us for 6 more days! When we voiced our frustration with this, we were told that there was nothing they could do. We mentioned that we saw many other consumer reviews with the same issue and the response we received was that people will make up things to complain about, there is no known problem with this refrigerator. Since we had little recourse, we scheduled the appointment for 12-24-15 (yes, Christmas Eve) and told them that this was very inconvenient since we were no longer using the unit. On 12-22-15, the Service Center called back to inform us that we were out of their area and they would not be servicing us after all! I had to, again, call Samsung and was told that I must wait another 24 to 48 hours for another service center to contact us. I again, voiced my opinion that this was horrible customer service. Here it is, 12-28-15, and no one has called us. And as Im typing this, Ive been on hold for 70 minutes with Samsung, trying to get someone to answer.I will NEVER, EVER, EVER purchase another Samsung appliance. This is unacceptable and the WORST customer service experience Ive ever had.

The refrigerator is less than two years old and has a habitual freezing problem on the back panel. It freezes and then the fan knocks on the ice and breaks. No one knows why it does this and hhgregg, because I didnt buy an extended warranty, will not help at all. No one really knows how to fix the problem either.

4 Door Refrigerator: I bought Samsungs line of appliances when I redid my kitchen the summer of 2015. Ive had the ice maker repaired 2x since then and had to pay out of my pocket since the year warranty was up. Now for the second time the compressor went. The compressor has a 5 year warranty. The first time they put Freon because they couldnt find the leak. They came again and said it is not fixable that I should be getting a new refrigerator from Samsung. Went painstaking through the process to the point I was told they are locating my model. Once they do and its on the truck theyll call with the delivery date. Didnt hear anything for a week. Called back I and was told since the refrigerator is out of warranty they are not giving me a new one. I said the compressor is not fixable and has a 5 year warranty. I was told that doesnt matter because the refrigerator warranty is up and the compressor is not fixable.So why do you claim a 5 year warranty on compressor. If you cant fix or replace the compressor its my problem??? BTW the compressor is in a location they cannot reach, so they say. $3000 for a refrigerator that has had issues after 18 months. I asked to speak to a supervisor w/ 3 different calls. Finally got one, Ricky, and he swore hed get back to me in 3 hour. That was a week ago. The customer service is HORRIBLE. Theyve hung up on me 3x and never called back. And each call since 6/29/18 is an hour. You need to go through the whole story. After telling me I was getting a new refrigerator and waiting a week to find out, no, no refrigerator not one person from Samsung called to tell me they changed their minds. I am now going to get a lawyer.

This company is the worst company to deal with as to warranty issues. Absolutely the worst company in the appliance business to deal with if you have a problem. They only say no. Do yourself a favor. Buy a different brand. You cant speak to the same person twice. They transfer your calls all over the world. They lose the documentation you send them, tell you one thing then renege. The glass top ranges develop cracks then they tell you its cosmetic. I had a GE glass top range 15 years and the top was still perfect when I got rid of it. Run from this company!!!

Refrigerator works fine. Water filter cartridge needs to be changed every 6 months. Thats okay too. But SAMSUNG refuses to provide information on what to do to recycle the used filter cartridge. I dont want to reuse it; I just dont want to add more plastic to landfills. Some other refrigerator manufacturers tell you how to empty used cartridges and recycle the plastic. SAMSUNG wont. I tried online search: no usable results. I tried online chat: they connected me to a Printer Expert for crying out loud! I called: they told me the cartridge cannot be recycled and they cannot reveal what plastic it is made of. If you care about the environment, do not buy SAMSUNG until they change this policy.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

RF24FSEDBSR - For the second time, the ice maker is not functioning correctly. The first time it was 4 months out of warranty and service was $160. Service tech walked in the door and quoted the price of the service call as he knew what the problem was since he has serviced a lot of units with the same problem. Now the ice maker is dripping water inside the refrigerator. Great looking and good features, but never would buy it again or any other Samsung product. Reading reviews, this is not a unique problem - why dont they step up and fix or redesign the ice maker unit??

Pros: Im still not a fan of the look of the four door, but it is practical. The fourth door temp can be adjusted as opposed to leaving it as a freezer. We dont much frozen food so, this is fairly convenient. Cons: Cabinet depth is 24. We paid a lot of extra money for a cabinet depth refrigerator that stick out an extra 4 inches. The ice maker doesnt work well either.