We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowes for repair. The repairman came out and said it has been a continuing issue with this refrigerator so he attempted a fix because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.

Hate the stove, definitely not worth the price. GE products far surpass. I have had nothing but problems! Like everyone else you cant keep the ceramic top clean or free of blemishes if you try to polish it, it will permanently take the shine off. The oven is off by 25 degrees and had to be recalibrated - why do I need to play tech. Mind you, I live alone and barely cook the other day opened the door there was one screw missing on the hinge and all the rest were loose. Spent hours on the phone. They explained it was out of warranty so sad too bad! Who would ever think to check screws when you buy a $800 range. To top it off they couldnt be bothered to send me a simple screw. My suggestion is go to store, buy a oven thermometer, see what your oven is putting out then recalibrate your temp yourself, you will have much better luck if you have bought 1 of their LEMONS.

Called Samsung, would not replace. Had 18 techs out to try and fix the problems. 4 times we have replaced the auger, motor, ice maker, sealers, epoxy, defrost sensor and evaporator cover. It is getting ridiculous. Bought brand new July 2016 and it has not stopped having problems. Water leaking out of ice maker filling up canal leaking all over fridge build up corrosion and all over floor, lost lots of food. Top shelf freezing. Crackling, popping or clicking sound. Ice build up. Slushy ice comes out. Ice spews out all over. Leak in bins and under bins and on and in freezer.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

Purchased new February 2017. Went on vacation in July and when we got home the French door refrigerator was not working and everything in it was ruined. Started calling Samsung for warranty repair. What a freaking nightmare. Finally got a service tech out in September!!! He ordered parts and came back 10 days later, installed new circuit board. Still would not work. Said he would get back with Samsung to authorize replacing compressor. Never called back. We called him and he said Samsung told him not to work on it any more. WTF. Called Samsung. They said they had authorized a different repair service to fix it. Never heard from them.Called Samsung again. They said the new service company was not able to service it? So they would just refund us our money. It is now November 16th. No refrigerator for 3 months. No refund yet. Called again today. Samsung said they would call with refund info in 2-5 days. I think this company should be known as Samdung as that would be more fitting. Three months in Texas with no fridge and 28 miles from closest grocery store. AAAUUUGH.

Microwave just over 2 years old model SMH8165ST. I got the SEcode. I took it apart, cleaned all the terminals. Now the touch pad doesnt work. I called Samsung, got a guy on the phone, who was very bad with English. I tried to explain the problem to him. He couldnt understand me. Im very frustrated. I seen all these negative reviews on the Samsung microwaves. The bottom line is Samsung microwaves are JUNK!!!!

This is a family of two and The freezer of my Samsung has broken twice in four years and we hardly use it. The outside paints is chipping and the technician told me that is consider cosmetic so is not warranty. I will never buy samsung appliances again and definitely not from Best Buy.

First the poor design was the ice maker which broke three times. Repaired it twice and gave up. Bought ice maker. (Mine was the ice maker on top of freezer. Always getting knocked into and broken). I noticed new models dont have the ice maker on top of freezer. Plastic parts broke. Now it is hot in the refrigerator and freezer. Lost between $200 -300 dollars worth of food. Then TRY to find a repairmen. What a sorry lot. Supposed to come last Thursday, truck broke down. Was rescheduled for Sat. No show. Now they can come Sat. That is one week and a half without a refrigerator. I spent big bucks on this I believe 4 or five years ago. Will NEVER get another Samsung product.

We installed our new Samsung dishwasher (DW80F600 series) in December 2013, and didnt even have 6 months before it started breaking. Lots of things replaced (water inlet valve, ECS sensor, main board, etc.), but it was never more than a few weeks of light use and it stopped working again. I will never buy another Samsung appliance again! Service people were no help either.

We have a new beautiful Samsung refrigerator. It’s awful!! I will never recommend or buy Samsung again. Ice maker doesn’t work and problem after problem with no remedy!!! It drips down the front of fridge and freezes up. We have about had enough!

I wish I would done more research before buying a Samsung fridge. What a waste of 3 grand!!! I have only own the fridge for 3 years and the company knows they have problems and refuses to help you or put a recall on their appliances. I will never buy a Samsung. Not even the phones cause they are a horrible company who does not care about the little people. I hope this suit goes through on them!!!

I have had this refrigerator for approximately 1 year, I absolutely love it. I do not know the exact model but it has the freezer on top with an option to change the settings to allow the top to convert from freezer to normal refrigeration which is how I use mine for added space. I never hear it running, absolutely the quietest refrigerator I have ever owned. I have the darker charcoal looking finish, love it.

Excellent I not only have the stove but refrigerator, Micro, dishwasher and now a vacuum. Among all this vacuum really really works. My wife love this thing even more than central vac installed costing $$$$$. We have a summer home and we did the same there. All appliance are now SAMSUNG.

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

Happy with Microwave but wish dishwasher worked correctly. Leaves spots and water on dishes. Never has dried the dishes. Always leaves water on dishes.

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

My husband and I purchased a suite of Samsung appliances in 2012 for our new home. Shortly after the refrigerator was installed and in use, we discovered a leaking problem in the right crisper drawer. We contacted Samsung who in turn sent a repairman to service the fridge and the problem seemed to be fixed until almost a year later. We have had three (3) separate repairmen come, all arranged by Samsung to assess the same leaking issue. The last repairman to come to our home to assess the problem, took pictures and sent onto Samsung.Samsung contacted us and said the fridge was defective and irreparable. Samsung offered us a depreciated refund of $266.30 and with this; we would have to completely empty the fridge for Samsung to pick up. The fridge cost $1,299 + taxes in 2012 and what was being offered was nowhere close to the cost of a new fridge. Letters and emails were exchanged and Samsung changed their offer to $500 but we would still need to prepare the fridge for Samsung to pick up.We did not accept their offer as we would be without a fridge and the cost of a new fridge was a lot more than what was being offered. Samsung said that was their final offer which is unacceptable. They have admitted the fridge is defective and all we want is a replacement of a similar fridge. Nothing more and nothing less. When purchasing any new appliances or products; they will not be from Samsung. This company does not stand behind their products and their customer service is very lacking.

We purchased our Samsung RFG297AAWP French door refrigerator in June of 2009. When it was delivered and hooked up the freezer did not work. Three days later a new box was delivered and hooked up. About 2 years later the ice maker quit working and we discovered ice build up under the large deli drawer. We gave up on the ice maker because we knew that was a problem with a lot of refrigerators and started making ice in. We had a plumber come out and put a cutoff in the line to stop the water. He used a piercing type of cut off which did not work so still had water. Last week the freezer quit and we lost all the food. We had a repairman come out (Samsung recommended). He was quite good and only charged $40.00 but the bad news is that there are several computer boards on the back and after some research he found that other repair people had gone through the board changing and the freezer still did not work. We would have been out that expense and still no freezer. He would have changed out the boards for us but we still would have had the water problem in the fridge. It was 6 years old, and it was his belief that we had a blockage in the refrigerant in the freezer evaporator. The compressor was working fine for the evaporator for the refrigerator. Our last refrigerator was 10 years old, 6 years ago, and it is still going strong in my sisters basement where they use it to freeze their garden produce. I ordered a new refrigerator yesterday, not a Samsung and truly would not recommend Samsung refrigerators to anyone. I really cant believe that they are a refrigerator that is pushed by Best Buy, Lowes, Home Depot, etc.

RF266ABRS Samsung - Like many of you, our ice maker went first. I had it repaired. It broke again. Now the compressor in our freezer is shot. Its 5 years old and a piece of crap!

19 days without a fridge is not acceptable. Over 13 phone calls to Samsung and being hung up on 4 different times only to have to call back to get resolution, that I have not gotten. I am now told it will be another 3-5 business days before I will be contacted to receive a replacement fridge. 24-29 days and no fridge is completely unacceptable. Someone has dropped the ball and no one wants to take ownership. They only want to say they are sorry. I asked if their CEOs fridge went out if he would have waited this long to have his/her fridge replaced. I bet the answer to this is absolutely not. They probably would have had it replaced within the week.I now am resorted to living out of a cooler with ice so my kids can have milk and cheese, and eating out because it is so wasteful to buy a meal to prep only to have the items spoil because there is no freezer to put my stuff in or a large fridge to put these daily staples in. Who wants to pay for my spoiled food? Not Samsung. Who wants to reimburse me for the need to eat out? Not Samsung. Who wants to replace my fridge in a timely manner? Not Samsung. Who wants to pay for my gas to have drive into town daily to get food? Not Samsung. Who is going to pay for all my wasted hours spent dealing with this debacle? Not Samsung! What recourse of action do I have aside of contacting BBB and filing a complaint? Help!

We have had our fridge for less than 3 years and our ice maker has had to be repaired 3 times. It broke again and now they say that it is irreparable. The back fan system broke and they offered to pay for parts so we had a tech come out and for some reason, still not sure why, they said they arent going to pay for it. So we bought a $1600 fridge less than 3 years ago, have spent over $800 in repairs. I will NEVER EVER buy a Samsung fridge again. I say RUN from them cause their refrigerators sure dont RUN. What a joke.

Bought a Samsung refrigerator and within 2 years the ice maker quit making ice. Called Samsung and said warranty was no longer valid on the ice maker. I called them back and argued about their ice makers not being very good and that there was a lot of problems with them. They said they would make an exception to fix it this time. Got it fixed and 4 months later it went out again and stopped making ice. They said they would no longer service, even knowing that they have had lots of trouble with their ice makers. I definitely wont buy another Samsung. I wouldnt have even given them 1 star.

Samsung has a reputation for a lousy manufacturing process of their kitchen appliances. My dw7933lrasr dishwasher is less then 2 years old. They will not fix it until you buy an extended warranty for 288.00 plus tax (new dw, 100.00 more). The phone assistance was good but the bottom line is their appliances are designed to break. Consumer Report has their DW failure rate at 25%. Bought at HHGREGG Southpoint, Durham NC.

I bought a Samsung refrigerator RS263TDR from my local Lowes store. About 18 moths later ice would collect on the back wall & water at the bottom of the fridge department. I called Samsung customer service and they advised me to go to a local certified Samsung repair shop. After the first year, Samsung customer service told me that these parts are not under warranty, repair cost $275.00. Just a few months later the ice maker was defective and water level was out of adjustment and too much water would overflow over the existing ice cubes. The ice cubes would become just one big block of ice and a sensor was dangling in the ice maker area. So we shut the ice maker off. A few months later the entire refrigerator shut down and we could not restart it again. Samsung technician told us that the main electronic motherboard is burnt and this is a major part and shall be covered for at least 5 years. In my disbelieve Samsung does not cover it after just one year. It is not worth it to repair this unit again! Parts and labor over $850. I had to replace my Samsung side by side refrigerator RS263TDR just after 3 1/2 years!!!

We bought our refrigerator (Samsung RS261M/XAA) from Pacific Sales In Ontario CA. Like many others here, we decided to pay a higher price in hopes of getting a better product. This product lasted about 13 months. The warranty is 12 months. The refrigerator starting making this loud horrible racket which turned out to be the infamous ice dam hitting the fan. We removed all the food and defrosted it. This quieted it down again. Three months later the noise is back and were spending another weekend fixing it. We cannot afford another fridge so were stuck with this cycle for now. Do not buy Samsung Products. They are defective and they do not stand by them when they break.

13 months ago, we bought a 4-set of Samsung appliances. Now 1 month after warranty, the dishwasher (DW80F600UTS) stopped to drain. Reading all the negative consumer internet-inputs about the product reliability and Samsungs customer-unfriendliness, Im pretty sure not getting any support from Samsung and probably have to replace the dishwasher, but for sure not buy another Samsung!! Our next appliances will be American brands, again!

We purchased a Samsung Convection oven from The Home Depot in Jasper Georgia for a new home. The range main control board has failed after 18 months. I contacted Samsung and they set up a Samsung authorized service company to contact me. When contacted I asked the service company for a copy of their general liability insurance only to find out they were uninsured.I then contacted a reputable technician who confirmed that the control board was bad. I contacted Samsung and they would not consider replacing it. I also informed them that they were trying to send out authorized Samsung service companies that are uninsured and that did not seem to phase them. Therefore, I would not recommend purchasing their products.

I purchased Samsung French Door Counter Depth Refrigerator in November 2016 and had problems with the freezer drawer almost immediately. The drawer would not open completely unless you tugged on it multiple times so I contacted Samsung and was summarily dismissed by the first person with whom I came in contact. I was told by this person that the drawer only opens a few inches and that I would basically have to live with the situation. The second person I called tried to get me to be the service technician and suggested numerous things that I could do to try and remedy the problem. I told him that I did not have the time nor the inclination to play service technician and that since the unit was new I expected Samsung to send a technician to take care of the issue.They sent someone from Service Quick who decided the drawer gasket was bad and it was allowing air into the freezer causing frost to build up on the rails thus preventing the drawer from opening completely. The gasket was replaced and the next day the drawer was just as bad as it had been prior to the service call. I made another call to Samsung and the second time two technicians arrived and they decided the rails were bad and replaced both rails. The following day the drawer was even worse than before and it was difficult to open and close. The third and final service call two technicians arrived and one tested the gasket for air leaks and the other used a steamer on just one of the rails (why only one I do not know). These idiots told me there were no air leaks but I needed to wipe the door gasket off at least once or twice a week!Finally I contacted Samsung again and they wanted to send another technician from another company to assess the situation and I refused. I told them that since the refrigerator was new and they could not resolve the issue after three tries I wanted them to consider another way to resolve the matter. Samsung decided they would refund my money, however it has been two weeks since I provided them with the information they requested in order to process the refund and I have yet to get a response to my e-mail inquiring about the status of the matter. I decided to call the Samsung refund and exchanges department and was placed on hold for 45 minutes.While I was on hold 6 PM rolled around and due to the fact that department closes at 6 PM a recorded message came on and said they could not take my call and that I should call back during regular business hours. We have many Samsung products in our household and, fortunately have never needed service on any of them, until the refrigerator. Now I have experienced the abysmal service from Samsung I will never recommend nor will I ever purchase another Samsung product! Samsung cares nothing about the customer as evidenced by the dismal service they provide. My recommendation is to boycott Samsung and buy products from companies that will service what they sell and respond to the customer in a timely and efficient manner!

I bought a Samsung French door refrigerator in August 2011. Had them come out 3 times (April-May 2012) as it was frosting in the freezer. On third technician visit, the tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds that the retailer does not participate in our exchange program. Okay, but thats not my issue. They asked that I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsungs internal refund policy states you must do the above to get a refund, but the warranty just says repair or replace at our option. Samsung would do neither. I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc. Dont let them push you around. Take them to court! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.

Our $3300 Samsung refrigerator was bought new. After 13 months it stopped cooling. They sent a Samsung technician out twice (three week process). They decided after another two week review they didnt know what was wrong with it so they would send us a refund. We immediately uploaded all the requested documentation to the refunds dept. We were told it takes three to five days to process it. So we were now into January. We have a family of 6 without a refrigerator throughout the holidays. I followed up after three days, of course I was reminded its three to FIVE days. So at day five I call. Im told they input the model number in wrong which caused the refund to reject. They would be happy to re-input the refund with the correct model #. It would take ANOTHER 3-5 days. That was January 11. Here it is January 18. We are still getting the run around from countless supervisors telling us we should have it by the end of the day (weve been told that the past three days). The lack of concern, urgency, and follow up by Samsung has certainly cemented the fact that our family will never purchase Samsung again. I hope this can help someone else avoiding getting caught in this as well.

Ice Dispenser freezes up and water leaks and pools undecrisper. Samsung repairman came out and said it would cost over $300.00 to repair and that there was no guarantee that he could fix it. Its very suspicious that even the Samsung repairman didnt even want to try to repair it. Samsung should give up making appliances. Im VERY DISSATISFIED WITH THIS PRODUCT!

I cannot recommend a Samsung refrigerator. Im so sick of getting it repaired every so many months. They clean the drain and leave. Where is the replacement parts for this issue. And not at my cost!!!

I do not like the design is the stovetop. It has deep holes at the burners that catch food and dirt. Very difficult to clean. The computer key pad is also difficult to keep clean. Food particles get stuck in the metal trim. The computer has broken twice in three years. Overall would like to have an older more reliable easier to clean stove, oven, range!

Read a lot of reviews before purchasing my Samsung Washer and dryer and I must say I am very satisfied with their performance. I've had them over three year and have not had any problems. They are quiet also.

I bought my refrigerator at Home Depot. It is a Samsung. I have had it for about 5 years. Just recently the hose to the Ice Maker sprung a leak and filled my kitchen floor with water! I have tried unsuccessfully to fix it. I think I will have to go to Home Depot and buy a kit with all new parts and try again to fix it!

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

After 1 year the microwave (Samsung microwave SMH19187ST) started beeping in the middle of the night, error code SE. Now the micro only beeps and does not work. This is Samsung Crap... I will never buy another Samsung anything, First time the plastic latch broke on the door (fixed it by drilling new hole in the plastic hinge area. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

Adding one more complaint to the 600 plus list of dissatisfied individuals reports seems pointless but I want to share my experience and my frustration to hopefully shake things up, tell the manufacturers that allowing these products to remain on the market, knowing that they are failing and then telling people who have spent anywhere from $500 to over $1000 that they are now stuck with a useless appliance because the 1-year warranty is up is unacceptable. If this doesnt eventually end up as a class action lawsuit which is my next step, heres hoping I can at least deter someone who is considering buying one of these piles of junk to look elsewhere. I am a first time homeowner and was very excited about all the updated appliances that were coming with my kitchen. During the home inspection, immediately a foul odor couldnt be missed when opening the dishwasher (DW80F600) but after letting it run a full cycle it subsided and we chalked it up to probably being caused by sitting water and the machine not having been run for awhile. BIG MISTAKE. First cycle I did with dishes, the tablet was half-dissolved, dishes were soaking wet, murky and dirtier than they were when they went in with an assaultive sour odor to follow when it actually stopped running about 4 hours later. After some troubleshooting with bleach, liquid dishwasher detergent, rinse aid and running hot water before starting the machine with no changes it was time to contact the home warranty company that came with the house. They happily sent out a technician costing me a $100 deductible. He diagnosed that the circuit board was the problem and that it was causing it to stay in rinse mode. Then when I told him about the odor his response was that most of the newer dishwashers have that smell. This did not sit well with me but figured, maybe with the new circuit board the smell and other issues would go away. Part arrived, he came and installed it. Problem NOT solved with no improvements. Called again, asked for a different company to be sent out (and by the way good luck trying to find technicians who work on Samsung products, definitely a huge red flag). This visit, he said that the problem is the entire pump and needs to be replaced. So this is where I am at now and pretty confident that this dishwasher is going to be an ongoing problem, needing repairs constantly with mediocre improvements until my warranty is up leaving me stuck with paying for all technical support and parts out of pocket. And just a quick side note: I did call Samsung about the odor and the condition that the dishes were coming out in. The response I got from the representative was nothing less than infuriating but went like this: she was quick to tell me that the warranty was up and that unfortunately there was nothing they could do. Regarding the odor, she simply said that this was the first shes heard of this problem. And to wrap it all up she proceeded to tell me the proper way to load a dishwasher, that it is helpful to pre-clean the dishes before loading and to leave the door cracked to assist with the drying. Thank you Samsung. This whole ordeal has struck a very bad chord with me and anyone interested or knowledgeable about making moves towards class action please contact me.

We purchased a Samsung refrigerator model # RF28HMEDBSR/AA on 4/11/17. Worked great for 14 months and then ice maker stopped working. Of course warranty was out for 2 months when this happened. Had ice maker completely replaced, then 8 months after replacement it stopped working again! This time only the auger motor had to be replaced as no ice would come thru the chute...repairman replaced and till no ice. He had to return this week and had to replace the auger motor again as the one installed last week was broken! This is a total of 4 auger motors on this refrigerator in less than 2 years. For the cost of this appliance we feel this is totally unacceptable. Will never purchase a Samsung refrigerator again!

24.5 cu ft side by side refrigerator in black stainless steel purchased at Home Depot on 02/22/2017 at FULL PRICE 997.20 plus tax. Within 7 days it stopped working and I lost all of my food. I called Home Depot and they REFUSED to assist in any way. I called the contracted Samsung repair company and 12 days later they came to repair it. They did not have the necessary part and had to return another week later... only to not have the Freon to complete the repair. Here I am 8 months later with a broken refrigerator. It is not even a year since purchasing!

I have a french door refrigerator, model RF197ACWP, that was purchased 6 years ago. In the past 2 years we have had it worked on for collecting water in the crisper drawers and water and ice on the bottom shelf. We have spent over $600 on repairs and the problem continues. I have read many reviews now with the same issue. Over the past 2 months, through numerous phone calls, I have spent around 4 hours on the phone with Samsung, trying to get some compensation. I have been giving inaccurate information, transferred to the wrong department, hung up on, put on hold and never returned to, been spoken to in a rude way and many other discouraging encounters.It felt as though they were purposefully trying to shake me from pursuing this issue! I have never felt so disrespected by a company. The last thing they told me is that I will be reimbursed part of the cost of the refrigerator, but they have not followed through on any of the steps yet, which they told me would be weeks ago! I am so discouraged by the product and customer service. I guess I will now be looking into signing up for a class action suit or whatever else can be done.

I purchased a Samsung French door refrigerator in 2010. Within six months, the freezer sensor had to be replaced. Fortunately, I purchased a warranty from Sears. If you would like to spend $2,800 on a refrigerator and six months later, spend an additional $500 for a sensor, then purchase a Samsung refrigerator.

I am stunned and disappointed to find that our problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.We bought our first RF217 in September 2010 (#1), and the second one for our weekend house in July 2012 (#2). Almost immediately after buying #1, I noticed a small amount of water in the right-hand-side produce bin, which would accumulate over about a week (on average) to the point of requiring removal and emptying of the drawer. I didnt think much about it at first, believing I just needed to make some adjustment.Within 3 months of buying #2, we came home from a weekend in the country to find that the FREEZER (and only the freezer) of #1 (which was two years old and out of warranty by then) had stopped working while we were away, and heated to approximately 50 degrees. We called Samsung and went through a troubleshooting sequence, but nothing worked and they referred us to outside service people. We were surprised by the reluctance on the part of the repair people to work on it; we had to call three different ones before one was willing to come out. THREE visits over three weeks later, we finally had a fully working refrigerator again, and the water accumulation in the bin had stopped.In the winter of 2012 (only 6 months after buying it), I noticed one morning that #2 seemed warm when I opened it, even though the digital display showed the temperature at which I had set it. I remembered the trick the repair people had taught me, which was to unplug the unit and plug it back in to get an ACTUAL reading of the temperatures in the fridge and freezer; they were in 50ish and 25ish respectively. As I waited for Lowes (where we had purchased #2 along with an extended service plan) to open so that I could call them for help, I heard the refrigerator come back on. This went on two more times over that weekend, so we emptied out the unit before leaving. This happened again with #2 while we were at the house, and we have no way of knowing how often it has happened since.Now, #1 is doing the same thing. The refrigerator is warm; when I unplugged it and plugged it back in, the digital display read 63 and 27 for the fridge and freezer respectively. After about an hour, I heard the motor start again and the temperatures are back to normal. At this point, we have lost all faith in this refrigerator and the ability to repair it, so we are going out to buy a new one. I am completely horrified to find that stores are still selling it, and deeply disgusted with the fact that Samsung is not acknowledging that there is a problem.I am not sure that my words can convey the utter disgust my husband and I feel with respect to Samsung as a company. We will never buy anything they make, ever again, and we say so to anyone with whom the conversation arises.

Dishwasher worked great for 6 months or so. Much quieter than previous dishwasher. Loved the extra space on the top rack. Samsung Dishwasher DW80F800UWS. Started intermittently displaying OE error code. We would try again, shake things, etc. Eventually it would run. Now, it consistently fails, having tried 10+ times in a row. I opened things up and clean parts and reassembled it. I tried what I thought was the most vigorous setting... pots and pans with storm wash. Failed within a minute. I took out all the dishes and racks. Now... it works. Bottom rack. Works fine. Top rack... fails.Experimenting a bit, it fails when the water first attempts to spray out the top rack. That nozzle at the back of the dishwasher hooks into the spinning bit on the bottom of the top rack. I cleaned and rinsed it with vinegar to remove any build up. Still fails. Of course I let it all dry and tried again. Now it fails and the top part is still dry. I smack the side of it a few times and now its sort of working again. No telling how long until it fails again. It is so aggravating.

My Samsung refrigerator is a a few years old and has had the same problems. I had problems with the leak/icing up under the drink pull out tray also. Now, the power went off in our neighborhood and when it came back on, the control panel only shows 86 88 and it doesnt respond to touch. The door has started to rust below the ice dispenser due to moisture from the small catch tray. This is not my first Samsung appliance either. I threw away a washer & dryer set I bought that had multiple problems after one year. I too will not purchase any appliances from Samsung. The TVs seem to be working fine. I have two Samsung flat panels. I replaced all of my appliances with Maytag and eliminated all my problems.

I purchased a Samsung refrigerator 9 months ago from the Sears home appliance store. Just over 3 weeks ago, I noticed the freezer wasnt cooling. When I called Sears, they informed me that a technician would not be able to come out for 10 days. If I wanted someone sooner, I would have to call Samsung. Samsung sent out a tech within 3 days who said there was a leak and more than likely it would break down again until they can find the source of the leak. Just over a week ago, the freezer stopped cooling again. I called Samsung and they told me that I had to get in touch with someone to repair and I would be compensated, but they had to be certified to work on Samsung. I called the same company that came out before, who, as of 2 days ago, no longer deals with Samsung and 2 other companies who wont work on Samsung at all. Im stuck with a $3000 refrigerator that was purchased less than a year ago with an extended warranty that no one, including Sears or Samsung, is willing to fix!!

Samsung Model RFG297HDWP/XAA. The unit is a three door bottom freezer I purchased in November of 2013 from Sears. I had the ice maker repaired once and then replaced. It is Junk and a terrible flaw in design. In addition the Fridge has shut down at least Three times for no apparent reason. I came home one evening and opened the door to find the lights working but it seemed warm. I have two thermometers installed which showed the interior temp at 60 degrees. I opened the freezer drawer and that was also not cold. I hit the Digital display and it showed the set point at 36 and after a few seconds flashed the actual reading of 60 degrees - Freezer flashed a reading of 30 degrees. I called Samsung tech support and did what they asked me to do. I unplugged it for over a minute. Plugged it back in. Nothing. I put it in power cool mode. Nothing. After around 30 minutes I heard the compressor kick in. Amazing. This has happened three times that I know of... I was gone for three months last summer. Who knows?? I had purchased the master Protection Agreement from Sears, Thank God. A service Tech came out and just so he didnt think I was crazy. I took a video of the digital displayed temperature readings. He was here for more than two hours, ordered several boards and said to call when the boards arrived. They arrived and I called and a different Service Tech came out and tried to install the boards only to tell me they were the wrong parts and he didnt think the fridge needed both boards anyway. I told him That I would rather he change out both than take a chance and that maybe Sears should communicate with the first tech on this issue of what boards need to be replaced. I am not confident that this will solve the problem. It is a Manufacturing defect and Samsung should be held liable.Updated on 10/31/2016: I just had the fridge repaired on October 19, 2016. The fridge would shut down randomly for no apparent reason. The Sears tech diagnosed and ordered two new circuit boards. Eleven days later the problem came back. This time it is tripping the circuit breaker when shutting down. The one thing that is different now is the motor or fan is constantly running for hours and hours before the shutdown and the tripped breaker. I called Samsung and they are of no help. When will they help us consumers who are stuck with lemons that have cost them over two thousand dollars.

We purchased our French Door Refrigerator (Model RF4267HABP) Dec./2011 from Lowes Home Improvement. Within the first year we started noticing rust on the front door near the ice maker and the door. The Lowes repairman told us since it was cosmetic it wasnt covered under warranty. We would have to pay a large amount to replace the front door panel. Why do this if they cant fix the problem that is causing the issue? The repairman basically told us to not use the crushed ice option. WHAT? Why own an ice maker if you cant use the crushed ice? They are now telling me that they havent seen this issue in the database so they dont think its an issue.

I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato. The only way I could stop it is to unplug the unit. I have a repairman come out recommended by Samsung and he said the parts are no longer available. For a 2-year-old microwave? We tried again after a few days and the display has :0 on it. But the unit is now working. I cant figure out whats going on, but at least its working for now. Samsung should recall this product. I wont be buying any Samsung items unless they fix this problem.

I purchased a Samsung Refrigerator (RF25HME) back in December 2017, and on October 3, 2019 the ice maker stopped working. Did my research and found out that many consumers are complaining about the same issue. For an undetermined reason, the ice maker fills with frost, which turns into blocks of ice, not allowing the ice to be made, and locks up the auger.Spent part of my weekend defrosting the ice maker. I have not had to defrost a freezer or refrigerator since I was a child (50 years ago). I have had other refrigerators with ice makers (Amana, GE) and never had this issue. I will be contacting Samsung, but based on what I have seen on the internet, I dont believe they will be interested in fixing it. (out of warranty) Stay away from Samsung refrigerator!!

We remodeled our kitchen in 2011, bought all new appliances, all Samsung, stove, refrigerator, microwave, and dishwasher, on 12/18/2010. There are only the two of us, however I only use it when we have a full load. We rinse our dishes, therefore no smells and I keep it clean. However, it started not finishing the complete normal cycle giving me a s3 code. I had my repairman to look at it ($75). He also had a discussion with online help. We ordered the part ($50). He installed it ($100), still got the same thing and my repairman was told this may not fix it. Then we would have to order a pump, not knowing how much a pump is and $225.00 later and being told this could happen in another 2-4 years. We have bought a new dishwasher, and sure isnt a SAMSUNG. I do expect my appliances to last longer than 4 years.

I thought the oven/range would be really good because Samsung is well known brand- for keyboards. Oven light stopped working in less than a month, followed by the convection fan. Most recently I discovered the “Samsung” etched on the stove was actually stickers that wiped off one by one as I cleaned. Oh and the indicator light that lets you know the stovetop is hot, sunk into the panel and I can’t retrieve it. The oven cooks unevenly, but the range cooks well. No complaints about the stovetop really.

Purchased RF23HCEDBSR French Door Refrigerator 2 1/2 years ago. Shortly after 2 year mark food was freezing in refrigerator. No support from Samsung customer service. Had to pay to replace evaporator cover and sensor. Not cheap. Here we are again with food freezing. Same part needs to be replaced and now motherboard also has gone bad. Needless to say very expensive to repair - not worth it for 2 1/2 years old.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

This dishwasher has been extremely disappointing. We bought all Better Samsung appliances when we bought our home and the Waterwall stopped cycling a few months after we bought it. It took about a month to get someone there to fix it (under warranty). 18 months later its not under warranty and it has failed again. I think we paid around $1,100.00 new so the cost of ownership has been over $350.00 a year. We read horror stories but thought that it was more likely that people upset with their purchase were more likely to leave reviews and that they were probably skewed. They werent. Ill start reading reviews to make our replacement purchase. Lesson learned.

I paid around $2,000 for a Samsung refrigerator from National Appliance chain H.H. Gregg. The refrigerator and freezer stopped working after 18 months. So far neither company is interested in fixing it. The parts take over 1 week to arrive. So far Ive replaced the motherboard and the freezer fan at a cost of $400, and the refrigerator is still not working. I would stay far away from any Samsung refrigerator. They look nice but are total garbage. Seriously, do not buy this junk.

We purchased the Samsung Side by Side Refrigerator Freezer (RH22H9010R/AA) and we are having MAJOR issues with the freezer, ice maker, Frost accumulating on the shelves. Call 1800Samsung seeking help 4 times. Tech person walked us through but one day later the problems reoccur especially, ice maker shuts down, Frost on shelves. Here is my latest ticket number **. Our purchase was made about four years ago. IS THIS APPLIANCE CLASSIFIED AS A LEMON...

We have had nothing but problems with our Samsung refrigerator model RF24J996054. We have to defrost the ice maker at least every other week. The ice is soft, and gets stuck when dispensing. Further, the bin to store ice, does not hold enough ice to make it worthwhile. We are thankful that we have our old Jenn-Air in the garage. It is a workhorse. It is sad after spending sooo much money on a new refrigerator, we are traveling back and forth to the garage to get ice. We are in the middle of yet another repair, and have been waiting over two months for the part. I called today, again, and am being told that the part is not available. Really? So now what do we do? Samsung makes a poorly executed product, then doesnt have the parts to fix it? I will never buy another Samsung product again, and would not recommend Samsung to anyone. They dont even deserve the one star.

Samsung RS267TDPN - Do your research before considering this model! I have owned mine barely 3 yrs and have had major problems with the freezer side two times. In both cases, the freezer side seized to cool properly. In this last round, the temperature was 25-40 degrees (f) and would not get any cooler which meant the ice maker also stopped working. The first problem was repaired while under warranty. For my current problem, I am now having to pay out of pocket to replace the evap temp sensor and the Heater sheath assembly due to burnt wires. These are part of the EVAP assembly and are located in the lower freezer section and behind a plastic panel thus I assume it to be a defect with the unit and not something that could have been caused by user neglect. I also owned a Samsung over-the-range microwave oven which failed prematurely therefore I now question the quality of Samsung kitchen appliances.

I have a Samsung 4 door refrigerator that is just over 2 years old. The ice box has started to crack, I spoke to Samsung and they are not interested, this is the 3rd Samsung product I have had problems with (microwave, dishwasher and fridge) and do not think their products are any good and would never recommend them. I will never buy this crap again and I do not know how they are allowed to sell it here?

We purchased this dishwasher at Lowes in July 2012. Earlier this year it stopped running and gave an 5E code. We looked it up in our manual and it said drain error. We checked everything and could not clear the code. We tried the cancel & drain to no avail. We ended up pulling everything out and scooping all the water out. We had a plumber come over and he checked all the drains/hoses etc. and found nothing. He then called Samsung and told them he thought it was the electrical panel and they would not tell him anything since he was not an authorize Samsung repair person. Unfortunately around this time my mom went into hospice care so hand washing dishes was going to have to suffice. My mother passed away in the summer. By late August I started contacting Samsung to get an authorized service person to come out. What a nightmare. I had to call a couple of times to get someone on the phone who would even help me. They will not give you the local persons number. I was finally given a ticket number and a phone number to call for Service Quick. This was a long distance call for me. They then said they would have a local person call with a quote and set up an appointment. So finally 6 days later I got a voice message. I returned the call now at least 4 times (another long distance number) which nobody answers the phone. It does not say the company name or anything, just a standard automated at the beep please leave a message. In the meantime I went in the phone book and called a local appliance repair person. They took the whole thing apart and told me it looked like the pump was out and possibly the electrical panel and that it looked like the parts would be about $350. That is half of what this thing cost! They suggested I just buy a new dishwasher. That in their experience the Samsung are a lot of trouble and expensive to repair. They were very nice and only charged me for a short service call. I am very frustrated. Every time I talked to a Samsung person I was asked did you purchase the extended warranty?. That is ridiculous! A dishwasher should not need an extended warranty for something not even two years old! It is now September 9th and I Still have not spoken to anyone on the repair side! I dont have money lying around to just literally throw down the drain on new appliances. But I think that is what is going to happen. I will Never buy a Samsung appliance again!

I purchased the Samsung dishwasher model DMR78AHS at Lowes in May 2010. Also, I reluctantly bought the extended warranty program, but in hindsight, Im glad I did. After about a year, we started hearing a slight grinding noise. I called service and they determined that all (12) of the plastic basket clips had broken off and lodged in the motor (impeller). The service tech had to disconnect the unit, pull it out, and turn it over to remove all of the plastic tabs. Luckily, the impeller was not damaged. The tech said that this is a very common problem with Samsung dishwashers. He installed new basket clips, supposedly made out of stronger plastic, but I seriously doubt it. I am very disappointed in Samsung kitchen appliances and will not purchase from them again.

Bought all new appliances at Best Buy. Samsung washer, dishwasher, washer/dryer and fridge. Within 2 years I have had issues with all. Cannot get help from Samsung and their repair website is a joke. Washer always goes ue for unbalanced even with nothing in it. Refrigerator freezes all food. Dishwasher on and off does not clean well. I am now waiting for my tv to go down. Out 5 grand as I am not going to put good money after bad and I would only sell this junk to an enemy. Never ever buy Samsung!!!

How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.

We purchased a side by side refrigerator from Lowes in Oct. 2012. Last year the refrigerator side build up ice and it stopped cooling. We had to purchase an extended warranty ($388.95) and have a subcontractor come out and repair it. At the time he said it was a known issue and more than likely it would happen again. Sure enough 10 months later we are having the same issue. A different subcontractor came out today and had to order the parts. This service tech said it was a known issue with Samsung refrigerators and more than likely it would happen again. I called the extended warranty Samsung Protection Plus and was told the part would only be guaranteed for 30 days and referred me to the main Samsung customer service. I spent over an hour on the phone, mostly on hold only to be told by the Executive Customer Relations Department that there is nothing they can do for me. The only way we can have repairs covered is to purchase another extended warranty (another $388.95). I will never purchase another appliance from Samsung.

We purchased a Samsung side-by-side refrigerator model # RS2630WW/XAA from Best Buy a few years ago. We began noticing rust appearing right below the the ice/water dispenser. There must be some sort of leak, because the rust marks run down the front of the left refrigerator door. Now the white paint is starting to bubble and crack. I am very frustrated because, of course the refrigerator is no longer under warranty and I am at a loss as to how to fix the problem. We have our house on the market and planned to include the fridge with the sale of the house, however several people who have toured our house have commented on the unsightly refrigerator.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

We purchased a Samsung microwave, range and refrigerator and have nothing but problems with all of them. The microwave literally didnt work when it was installed and needed to be replaced. The refrigerator needed 3 service calls and finally had the ice maker replaced. A shelf in the door of the refrigerator cracked and broke after 14 months (with yogurts in it) and now I need to buy another because it is past 12 months from purchase.The range has had 5 service calls and still not right. The stovetop cooks very hot. When the burners are on the lowest setting the fluid in the pan boils. The convection oven does nothing that a convection oven is supposed to do. It does not cook evenly nor faster at all. The left side of the oven cooks hotter than the right even after services calls with Samsung finally saying they cannot guarantee even cooking in the oven. For example if I have 2 bread loaves in the oven one will be done and the other is still raw inside. Everything that is cooked needs to be monitored because every time I cook it requires a different time to cook properly. Will never again purchase a Samsung appliance. Poor product with worse customer service.

I can just sit down and write a novel about my disposable fridge that would make a priest want to renounce his vows, oh my! And thats not all! So while I have your attention, let me begin with the juiciness of this sought over novel, soon to be released; not appropriate for the weak-minded, lame, sex offenders, and others whom are abusive. My story begins on the purchase date of December 3, 2010, not to be delivered until December 21, 2010 on Model: RF217ACRSXAA; Brand: Samsung 20 cubit ft B/M french doors; cost $1,299.00, growling! OK, its going on 8-years old, so what? Dont you want for your refrigerator to last more than just 8 years, I do? After all, $1,299 isnt anything to laugh about on the high cost of paying for any appliance that should serve their customers well in the long-run; hello, this one doesnt cut the cake, in fact, it lacked in all areas. Listen up now in hearing the truth and the reality of this poorly constructed, over-priced, defective, piece of disposable stainless steel has-been appliance of junk. Not pretty so far, and its not going to get any prettier, trust me. To save time, Im just going to list the issues in laying them straight out for your digestion, and I hope they dont deliver unto any of you any form of nausea, flu-like symptoms, diarrhea, or self-inflicted wounds; even thou tempted. This appliance was doomed when formed in the craters of the stainless steel womb in appliance making; in laymans terms it was defective and unacceptable and much made aware of, however, Samsung continued to disregard any discrepancies of their workmanship and so they continued on. This so-called wannabe fridge didnt pan out at all in its performance and the companies bragging and boasting of such a wonderful product; check out the other sources of reviews regarding their refrigerators and youll see the tremendous faults and Samsungs own claims that it was your fault based upon reasonable wear and tear, other words, your daily usage of their product. BULL! Cheap and stupid comment! Everything we have is considered being used on a daily basis as wear and tear. So it comes down to: a faulty and a unacceptable product with the first thing happening were dents appearing upon the surface front of the stainless steel in various areas where nothing was knocked or hit upon the refrigerator, and this still remains a mystery to this day; and suddenly one day out of the blue when upon opening and gagging, a vile odor of non-delight smacked me right in the face of something raw and diseased in leaving a stench of a decomposed corpse somewhere hiding in my fridge, it was so intrusive and vile that I had to end up removing everything in my fridge to remove the odor of death with vinegar, baking powder, peroxide and rubbing alcohol, which finally helped in this hideous stench, plus it harbored its odor upon my cheese and butter, which I had to dispose of, costing me money in waste, and then having to replace those items which cost me more. This lovely saga lasted over 1-year in the making and it wasnt pretty, as I had to do this every 3-months. When I contacted this lovely and caring company, I was told to wash down my fridge. Hahaha! Now thats funny! I reported to this expertise person filled with much knowledge and wisdom, that this was exactly what I had done. Then her reply was, it takes time and itll go away. Another bout of uncontrollable laughter in asking her, what if it doesnt go away, then what? Only to be told again by this person of much esteem, then call us back. OK, as if my calling is going to be opening their deaf ears, NOT! Now moving on to my wonderful and functional ice maker, which when my fridge was installed, the ice maker wasnt even hooked up due to our older home not having any water hookup for a refrigerator that had an ice maker. So the installer, turned that option off as we didnt use it. So in the 7 years in which weve had our disaster of a fridge with all of its sought after imperfections, were still experiencing problems with the ice maker. This problem has now been addressed 3 times, with a repairman coming out doing his magical diagnostic check to say it was our ice maker programmed in indicating that there is a problem. What kind of a problem you asked, well, its programmed of course with all of its electronic components saying that there is an ice issue and leaking. NOT! So this lovely costly $100 gadget of necessity had to be replaced, why, well its because of the way Samsung designs their appliances causing for them to react in indicating something that isnt. But in order for my fridge to work, I had to pay for it as it was out of warranty. How lovely and kind is Samsung to do that in their designing and corruptible computer technology to showcase this error of DECEIT. So it was done and I had thought over, but once again, the fun and love of this fridge is expressing itself all over again, and less than one year after it was supposedly been fixed and not to do it again. Yeah, right! So this time Mr. Mechanic, Man of Genius (another repairman) comes out and swiftly removes the ice maker saying that it wasnt needed and therefore I didnt need for it to be there. No charge this time, saying it was a courtesy call. And after 3 months, surprised! I know, your hearts must be breaking by now. So once again a call was made and several people spoken with, all whom didnt know what was said nor documented from the others, so I had to repeat everything over and over; my patience was low and running thin by now. So finally a service call was made by a company who would call me to confirm within the week regarding an ice maker that was removed and yet there was still a problem. The company called, the serviceman and I talked, only to find out that what Samsung had told him was nothing that I had said that I needed help on. They told him that I had a water leak, when I had an ice maker that was removed and the code were showing that I had a water leak coming from my ice maker that was previously removed. The serviceman suggested I call them back to report this, as there was no reason for him to come out for something that doesnt exist. The call was made, I had talked to 4 people and was told someone would be contacting me (this was in May of this year 2018). And yet at this time no one has contacted me on scheduling anyone to assist me, and my fridge is still the same as it was before where you have no option in controlling your refrigerators temperature, and its not as cold as it should be where numerous items of food had to be removed and thrown away. So now what? Let this vicious, but yet lovely and caring company who jumps hoops and swims the ocean, climbs the highest mountains and deals with volcanoes just to make sure that their appliances will be serviced well and proper, leaving you with a sense of relief and comfort, and cold foods. Wow! Guess Im in good hands after all; and here I thought Jack the Ripper was bad.

Purchased Samsung french door RF268ABWP refrigerator from Lowes at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldnt close correctly and a problem with the door closing. Every year since Ive had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other. In 4 years I needed 4 new ice makers. Luckily I had purchased Lowes extended warranty. Thats a problem in itself as youll wait weeks for service and even longer for parts. I had them come out for one service call for the broken ice maker and the technician ordered a new part and I was told to wait for the part. Took almost a month with me calling every week to finally get the part and told they ordered the wrong part. Waited months for a replacement part which never came. I called again months later only to find out my extended warranty is expired.I spent over 2500.00 for a piece of junk. No one should is expected to replace an ice maker ever year. I called Samsung after finding out my last ice maker installed had a year warranty which is still valid. I wanted them to replace my ice maker for free. They stated I would have to pay $175.00 for a service call for the tech to verify my ice maker was broke and then installation cost. I asked for them to just send me the replacement and I would have installed myself. No such luck. So my ice maker has a warranty which is useless unless Samsung gets paid for bogus charges. Seems this is a very problematic model from all the complaints listed. There should be a recall or class action lawsuit.

I bought this fridge around Dec. of 2010. Water collects in the right side crisper drawer and also under both crisper drawers where the water freezes into a solid sheet. About once a month, I have to break the ice sheet up and remove it. Ive been doing this for 2-3 years.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

I paid well over $2000 for a Samsung French Door refrigerator just about 4 years ago, and it has given me nothing but problems. I had issue with the door, seals around the freezer, the ice maker, finally the motor that cools the refrigerator. I am making a promise to myself that I will never ever buy another piece of appliance from Samsung, and will convince any of my family and friends to not buy that brand either. I hope they go out of business soon. They should not be allowed to sell their kinks to consumers and scamming thousands of dollars from families.

I recently purchased a Samsung gas stove. When I received it the bottom interior panel was defective. There were lines in the finish. I used the oven three times and the finish started to peel off of the stove. I put in a warranty claim and the claim was found to be physical damage and not covered. I paid $3600 for this stove. The defect is not physical damage. Even if it was the finish should not be peeling and flaking off after three uses or not at all! Samsung refuses to send another technician out to document the damage properly. The first technician could not take a decent picture to show the defect or the peeling. I could have taken a better picture myself. I would like Samsung to come back out and properly document and resubmit the claim. Three oven uses and the finish is peeling off! I thought Samsung was a good name. Apparently its not. The smell of the finish burning off the bottom panel cannot be good to be breathing in.

First and foremost, Samsung does not have a clue when it comes to customer service. Theyre blinded by their policies. As a matter of fact, they have a department that goes by the name of Executive Customer Relations (ECR) which is intended to be there to help with escalated issues and even the manager of this department who goes by the name of Prosper, admitted to me that there is nobody in the company that we, as customers, can speak to that has the ability to determine if a replacement product or refund should be made. You may let this be a warning, if you are reading this, that Samsung truly does not have customer service support if you come across any major issues with your products.We have had our Samsung refrigerator for only 3 months and within the first 3 days we had our first service call for a defective water system. Then 2 months later the same issue and another major issue occurred and they plan to take our entire unit apart, and rebuild a brand new unit. I bought a brand new unit and do not wish to have a rebuilt unit as anyone in my shoes would feel. Unfortunately because they do not have a person who can help, I want to be sure that you, the consumer, has the chance to be forewarned about the reality of the customer service in this company.At the end of the day, there are multiple reviews about Samsung quality issues and service issues. Trust what you read as I wish I did when I was shopping for this. I love their TVs as I have a few and have not had issues, but their appliances are not their strong point. Just be careful with Samsung and really think about if you want to deal with this. They have only 1 star on this Consumer Affairs page, which should speak for itself.

I purchased a Samsung French Door refrigerator model RF23HCEDTSR from Lowes on 8/22/15. Two years later on 9/25/17 my refrigerator is freezing all my food. Tech said that the control board is bad therefore the fridge is running continuously. The part was ordered and has NOT come in after 7 weeks and Ive been told that its on a National backorder waiting for the mfg to produce the part. It appears Samsung has a full defect on this board and it should be recalled and replaced at no charge. If the part were even available it would cost me $389.00 to replace/repair but after reading all the horrible reviews and money spent trying to repair the fridge it may be wise just to trash it and buy a GE or Whirlpool that can at least be repaired if needed. Not happy that Lowes would sell a product that clearly has major issues.

Samsung fridge leaks water inside freezer, so there’s always a layer of ice under the crisper. Known problem, hundreds of reviews, but Samsung will do nothing to resolve. Additionally, Samsung changed the design of their fridge water filters. Faulty design, they don’t fit - see hundreds of reviews. Transferred numerous times, dropped call, and foreign reps that barely speak English. Samsung refuses to accept a return because it has been more than 14 days of receipt of the defective filters. Really? Like I’m going to remove a good water filter from my fridge to check if the new one will fit? We will never buy another Samsung product.

Even if the price is higher than average, the quality and convenience add a lot of attractiveness. Microwave parts (like the plate, for example) are replaceable across different models. Samsung microwaves usually don't require reading the documentation - the interface is intuitive. I can make an emphasis the quality: reliability and quality of materials - I never experienced any issues like rusty parts over the long usage, etc. Warranty (even if I never used it) from Samsung adds some confidence in product quality. So far, I had no issues with the products of this company. Highly recommended Samsung microwaves and other kitchenware!

Our brand new Samsung fridge is so loud we vocationally have to turn up our TV to hear over it, it kinda vibrates throughout the house. Samsung says thats normal operation and they will charge me to send another tech out even though Ive only had one out to date.

We purchased a brand new Samsung French Door Refrigerator Model RF28HDEDBSR on Feb 6, 2015. It worked fine for a little while. It began emitting a strange chemical odor and around the same time, the water filter needed replaced. We assumed that was what caused the odor so we changed the filter but the odor remained. Weve completely cleaned the entire refrigerator and freezer many, many times with bleach, but it does not help. The odor permeates everything. The ice cubes taste like the same chemical odor and the food holds the smell. I called Samsung on 12-14-15 and was told that we needed to clean the entire unit again. They told us to clean it with baking soda and water this time, unplug the unit for 3 hours, and keep the doors opened for 3 hours. We did as they instructed and still no change. When we called back on 12-16-15, they informed us, that according to our serial number, it was no longer under warranty. We had to scan and email a copy of our receipt to prove the date of purchase and was told theyd return our call within 24 hours. Their service department called back 12-18-15 (48 hours later) and could not schedule us for 6 more days! When we voiced our frustration with this, we were told that there was nothing they could do. We mentioned that we saw many other consumer reviews with the same issue and the response we received was that people will make up things to complain about, there is no known problem with this refrigerator. Since we had little recourse, we scheduled the appointment for 12-24-15 (yes, Christmas Eve) and told them that this was very inconvenient since we were no longer using the unit. On 12-22-15, the Service Center called back to inform us that we were out of their area and they would not be servicing us after all! I had to, again, call Samsung and was told that I must wait another 24 to 48 hours for another service center to contact us. I again, voiced my opinion that this was horrible customer service. Here it is, 12-28-15, and no one has called us. And as Im typing this, Ive been on hold for 70 minutes with Samsung, trying to get someone to answer.I will NEVER, EVER, EVER purchase another Samsung appliance. This is unacceptable and the WORST customer service experience Ive ever had.

We purchased this dishwasher as part of a package deal at Home Depot. We have had serious mold issues with this machine. Now it has an error message, water overload, that on further review, is a known problem with this machine. I have contacted Samsung thru their Facebook site, and was basically told We are sorry about your frustrations. They refuse to replace or repair this machine. I would like to see who all would like to get involved with a class action law suit. This product is a serious piece of junk, and the company refuses to do anything about it.

We reached out to Samsung after my built-in Microwave oven suddenly stopped working. Prior to contacting them, we contacted my warranty provider but after coughing up a service fee to a no-good electrician, we discovered the appliance is still covered by the manufacturer. Samsung of course promptly connected me to a company they use for repairs. Unfortunately both Samsung and the company are highly inefficient as the repair company gave me a 4-hour window for their home service visit but we never received a call from the company as stated in the confirmation email they sent us. We reached out to Samsung and they in turn told us to deal with it or get a life. We contacted OMB LLC for an update since the clock was ticking with no sign of a technician; this was just within 2 hours to the close of the scheduled window. We were told there is still time and asked to contact the electrician directly.Half an hour to the close of appointment, we contacted the fella who dismissively and without any apology said he is still outside. As if this is not an appointment. When asked what that meant, he responded; I may not make it to you until after an hour. This meant we would be home all day just for some random individual to show up late at our doorstep as he wills. We contacted Samsung again and were told it is our bone to pick with the repair company and they may choose to reschedule. Is this service? My take is if your company is overwhelmed with repair work, dont take any more than you can chew. I know of under promising and over-delivering, not the other way round. It only takes ten more of negative review before youre off the market OMB LLC. Samsung is already losing its market shares so its no news theyd throw caution to the wind when they ought to go above and beyond to redeem their already tainted image.

We purchased a new Samsung dishwasher during a renovation 1 year ago. The only thing worse than our new dishwashers performance has been the absolute mountain of frustration attempting to get a repair person to come. After months of frustration, we are giving up and buying a new dishwasher. Never, ever again Samsung. We are passionate about sharing our experience with friends and family shopping for appliances.

I bought a Samsung Range NE59J3420SS/AA from Sears November 23, 2015 the day before Thanksgiving. Since then I have had problems with the product. First the discoloration of the cooktop is awful. I called Samsung and was told that was normal and that the range was fine. Well the steam cleaning feature will not work and I called Sears. They refused to fix it nor service it - 1800-726-7864. They had a more hands off and referred me to 1800-726-7864. The CSR that I spoke with implied that I was unintelligent and could not read, and I could not follow simple directions. I told her that I followed the directions given in the manual and that I wanted a technician and to speak to her supervisor. Well he got on the line and hung up on me.I ended up going online to get a service call done and a ticket # and also be informed that the service call will cost me for the tech to come out. Currently I was purchasing a new refrigerator from Conns. I will calling in a few minutes and putting that on hold and changing that product. I also have a lot of Samsung products in my home - washer, dryer, televisions, and three cell phones and I am dreading if something else breaks. IF you are considering any appliances from Samsung I am telling you their service department is awful, rude, obnoxious and callous. Beware of the products you purchase from them be sure that the merchant tells you about the warranty and if they offer additional in house warranty seems to me the best bet.

We purchased Samsung appliances at HHGregg in Dec 2013 and installed them in Jan 2014. The stove was delivered damaged and had to be reordered. It came a little while later and I installed it. They all worked good until about 2 weeks ago and the oven quit working. My wife called Samsung only to be told the warranty had expired Nov 2013, and the stove was not registered to our phone number or address. That was not possible because we received it in Jan 2014. She took our information and a person from Samsung called back in a few days and said they were going to replace the stove. They just needed a copy of the receipt. The person would not give a full name or phone number. Just the first name. My wife emailed the receipt and we waited for 5-6 days and no one contacted us. My wife called Samsung again and this time she was talking to a woman who was very rude and said they did not get a receipt. She asked to send the info again to a different place and she waited on the line and said she got it and a repair man would be out Friday. When asked about replacing the range, she said something like why should we. When asked for a written copy of what our warranty is and when it is good to, she refused and refused to give an address to write a letter to, and refused to let my wife talk to a manager. We dont trust them now and think it could be possible we didnt get a new stove. What can we do to make this right?

We are on our second refrigerator in less than three years. The first unit had problems with the ice maker so we exchanged it in less than a month. Now we have problems with it icing up in the rear around some fan. Samsung said they would fix it and pay for the parts not labor. But now they refuse to pay for the parts. The executive division said the lower representative didnt have the authority to promise to pay for anything. Never buy Samsung products. Theyre junk and the management are liars!

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

I purchased my side by side fridge, model #RH25H5611SR/AA in October 2016. Mid July I noticed my fridge temp blinking. Got the manual to reset and it stated that because the temp has been changed it would take a moment for the blinking to stop. So, left it alone and when I awoke no more blinking. Two days later, July 18, 2016 the refrigerator temp is blinking again. This time I make a call to Samsung but now the now is set and no longer blinking; two days later after this it starts to blink again and I make a call to Samsung again on July 20, 2016. Im told to unplug or disconnect the power from the unit; I do this but when plugged in 2-3 minutes later the blinking has stopped but now my temp for the refrigerator is reading 61 degrees Fahrenheit. I give this info to the customer service rep who tells me that this is okay and that the temp will drop and to use the fast cool function. Now I got my first service call number on the 18th and at that time provided all the necessary information to the representative. On the 20th I asked if a new service call number would be given and was told that it wasnt necessary, the first service number was still valid. Anyway, the following morning the refrigerator is still reading 61 degrees. I call Samsung customer service on July 21, 2016, give this customer service rep the whole story from beginning to end only to be asked for the serial & model numbers. This info should have been in my file as it was given on July 18th. Anyway, once this info is provided again this individual wants to send me through all the troubleshooting steps I have already taken. When I explain that these things have already been completed with no resolution he wants to tell me that I will be responsible for charges if a technician is sent out. To say the least I explain once again to this individual that the troubleshooting has already taken place and it didnt work and I need a technician. He complies but now it will take 24-48 hours before I will be contacted. Was contacted by the service tech on Sunday evening that I had to be available between the hours of 12pm to 3pm. I get a call that the tech is running late and will arrive after 3pm. He arrives & checks out the unit. He turns to me and states that I need a new compressor. He goes on to say that this is a regular problem with this particular unit. The part has to be ordered and will take approximately 3-5 days for delivery and then they will contact me for repairs. My question is has anyone else had this problem? Is there a recall? Again, the technician stated that this is a common problem. I purchased my appliances at hhgregg and got the whole suite to include dishwasher, range & microwave. Was told that this was the top of the line appliance package. I also have Samsung washer & dryer (Home Depot). Did a little research prior to purchase but mostly price comparison but I apparently missed this site. Had I read all these reviews prior I would not have purchased all these Samsung appliances. Praying that my products dont fail but will definitely obtain some type of extended warranty to protect myself. It wont be Samsung.

None of the appliances that Samsung make are any good. Be warned that with the dishwasher all the tabs holding up the shelves break off and they fall into the garbage disposal and they just grind and grind. My Samsung microwaves door broke after only a few months, but then the magnetron also failed. The legs on my Samsung stove bent as I was pushing the stove back against the wall during installation. Everything is made poorly and will not stand up. I should have stuck with Whirlpool products.

The model I have is 5 years and the freezer does not work. I call Samsung. They send a tech once then another one. They fix the problem then two months later the same problem again. Call Samsung again. They told me the fridge was out of warranty that I have to pay 950 dollars to get it fix. Guess what I am still fighting with them. Dont buy a Samsung refrigerator. Dont do it.

I spent 6 months last year dealing with the same problem on my Samsung Refrigerator French Doors as Denise from Eastport, NY. The end result was a manufacturers defect and it was corrected by changing a metal piece which originally was about 2 inches long to a new piece which is now about 4-5 inches long and this allows the fridge to drain the water to the freezer section which it couldnt do before. Before this fix, the back of the refrigerator was full of ice. The temperature control stopped functioning and water was all at the bottom of the drawers since the drain was blocked with ice due to the defective metal piece that was not long enough to allow water to drain. This was very frustrating and, after many phone calls and visits, they realized the defect and changed all the parts again. I was still covered by my insurance plan but what happens to those people who didnt purchase the plan?

Purchased this RF267AERS fridge in 2012 and the nightmare began almost right away. The fridge was making a loud noise that would stop once the doors were opened. Called for support but since the fridge was out of warranty by 6 months, they would do nothing! This was an expensive model and is a piece of crap. Apparently plenty of people have the same problem with this model. The back wall freezes up and the fan blade hits the ice so if you do not unplug and melt the ice, you risk ruining the cooling fans. What a pain in the neck trying to store food and spending all that time to have the fridge freeze right back up every six months. This month, I have already defrosted it twice and it looks like I am going to have to do it again. All they say is there is no recall. THERE SHOULD BE!!!!!!!!! No other help or advice is given. I was a loyal Samsung consumer but will never purchase another Samsung product, EVER!

Ice maker freezes up. Condenser freezes up and raises the temperature in the refrigerator causing food to spoil. Wont admit these refrigerators are defective and treat the customer bad when they call to complain. Ice maker eventually quits working. There should be a recall on these refrigerators. Dont buy these refrigerators. They all have problems and Samsung wont address them

Samsung French Door Refrigerator - I purchased a new Samsung refrigerator in January 2017. I bought a black surface to match my other appliances. I have been seeing scratches on the door surface around the handles and called Samsung today regarding this defect in the paint. I was advised that the damage was not under warranty and would require a service call. The repair company advised that there would be a $110 fee to come look at the damage, Not only that but the only way to repair would be to order new doors. I am pretty sure that the scratches were caused by our fingernails when reaching for the handle. I guess we need to use gloves every time we open the refrigerator! I will never buy another Samsung product.

The refrigerator crispers have water in them after a defrost cycle. I was told by the factory that it is just out of warranty. I researched the same problem other people had so I could try to fix the problem. I removed the back cover and installed a short wire into the drain and wrapped it around the defrost heater because the drain line is icing up but a month or so later the same problem is happening again. Samsung refrigerators are junk and there should be a recall because this is a factory defect.

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer. I called the same repair place. Only a 90-day warranty on the part. They arent doing Samsung (or LG) anymore. The parts take too long to come in and they get too many callbacks. Great. It was a good repairman, now Ill be at the mercy of the schmucks that Samsung sends. There should be a class action suit. The mfg has a duty to produce a product that performs the function is it meant to do. Its call warranty of merchantability I think. Sony got sued once for larger screen TVs that failed in less than 4 years and they did an extended warranty for those sets. I think this fridge could be the same.Updated 12/08/2016: I am updating my review from 12/2/16. I googled the problem of ice buildup and refrigerator being warm. My ice was soft and I called the company that did the repair less than one year ago for frost buildup on the ice maker. They told me it is only a 90 day warranty on the parts and labor for the repair (part warrantied by Samsung for only 90 days!). They also told me they no longer service Samsung and LG.For Samsung part of the reason is that the parts take up to a month to get and also they got a lot of callbacks on the Samsung jobs. I had had trouble even finding anybody to work on it last year so I hope I can keep fixing it myself... I took the advice I found online and tried to defrost the ice maker using codes. It worked a little, but I had to resort to a hair dryer and melt the ice off the underside of the ice tray and melt the ice behind the ice maker that was apparently blocking air flow to the ice maker and also the fan that circulates the fridge air. We now hear the unit turning on like it used to and the ice is better (harder). It is pathetic that the replacement control board also failed. Neither the original nor the replacement lasted a full year, even though the repairman had told me the part he replaced had been changed by Samsung due to a problem with it. Really seems like a class action case to me since they acknowledged the defect.

Have had this refrigerator since 2006, bought warranty. Have had refrigerator leak water since we bought this. No one has been able to repair it and have had 4 repairs on this appliance. The ice maker for cubed ice no longer works and I have called Samsung several times to stand by their product but to no avail. The company wants to sell me another warranty which more money has to come out of our pockets. Never again will I buy Samsung appliances ever...

Well it’s a nice microwave, lets you know when you need to get your products out of the oven and self cleaning is nice, love the chrome and black. That’s the color and the overall expectations are almost met. I still haven’t learned all the little things that it has to offer me but soon I’m sure I’ll read up on it and find out! Lol. I would definitely recommend this product to anyone looking for one.