This was the first time I purchased an appliance online without actually seeing the product. It will also be the last. I was disappointed with the inside organization of this fridge. There could have been much better use of the door spaces. They are underutilized. The size of the auto fill pitcher is deceiving, the freezer is small. I looked at the distentions prior to purchase but they sure do look smaller in person. The size of this refrigerator is larger than the one it replaced but it holds far less because of the design. Very disappointed.

First repairman came out and said defroster on fridge was frozen up. Had to leave it open for 12 hours. Week later started leaking under filter. Now this time still leaking under filter again, repairman said had to order a part that goes behind filter. We will see, what happens next. Not a good choice for a fridge.

Very well made- we do laundry 5 days a wk. 1 issue in 5yrs. Highly recommended by me. I'm Samsung washer and TVs type of person. Check them out first, you won't want to look at any other. They do run some great specials at certain times of the yr. SAMSUNG FOREVER.

A sheet of ice forms and slowly leaks out to the floor. It is a french door model RFG298HDRS/XAA. It has done it before and after the water filter was replace. I did not purchase a service agreement for the store told that since it had been repaired for something else (motherboard) that it will have not problems. I called to complain but since I did not have a warranty, they were hesitant on help but would love to sell me a warranty at the time of the call. All my items have Samsung but the buck stops here. LGs will be my next purchases.

I bought a Samsung stove in 2017. By 2019 the display was flashing all the time. We tried to contact them. No help. Tried again today. Its only a year warranty? $1000 for a stove and its only expected to last a year? This is clearly a manufacturer problem and the stove works but honestly Ill end up having migraines if I have to look at this flashing for another year or 2. Samsung says sorry, not sorry basically. I have a video if I can post it with this review.

We purchased a Samsung Fridge that was delivered 10-22-18. The ice maker never worked. Auger would get stuck pushing the ice drawer out and causing it to bang on the inside of the refrigerator door. No ice would come out. Then we would have to open the door, shake the ice drawer at which time we would get chips of ice even though it was on cubed. Called Lowes and they sent out a repair company that replaced the ice maker. Within 3 days the ice maker is doing the same thing again. It is a flawed design and Lowes said even though we just bought it it was two weeks out of guarantee to replace! We purchased the extended warranty but the problem cant be fixed. Lowes is selling a defective product that is now part of a class action lawsuit. This Samsung Model RF23J9011 is part of the lawsuit. Why would Samsung continue to make defective ice makers AND why would Lowes keep selling them when they have to know, based on the numerous calls they are getting with the same complaint, that these refrigerators are garbage. Just get your $2,400 and throw it out the window. UGH.

I bought model RF217ACPN./XAA (freezer drawer on bottom, french door refrig on top) and it died in less than a year.... Drawers filled with water and starts making this horrible sound non-stop. Samsung has sent people here FOUR TIMES and the issue persists. After HOURS of phone calls/complaints/pleads with them to get people out to fix it, they kept saying we are now out of warranty, even though the issue has never been fixed since day one.... Finally, they sent out a tech who said it can not be fixed but I am now in limbo waiting for a replacement or buy back... They are trying to wear me down but they have picked the wrong person as I will move hell and high water for justice... We were so happy when we bought our first new fridge, and it didnt last a year and all the time and days off of work for technicians to come out and it STILL isnt fixed. Nobody has time to deal with this every few months and no one has an extra 2,000 to buy a new fridge a year after buying the 1st one. There has to be lemon laws about this and I am shocked to see how many people have the same experience. I found a class action suit everyone should look into. Even if your model is not listed, sign up... If it falls through, we should start a new one because there are too many similar stories here of people getting ripped off by Samsung! I urge you to never give up and fight for what is right... People shouldnt lose their hard earned money on a product that doesnt work!

We purchased a top of the line Samsung refrigerator (RF4289HARS/XAA) in April 2012. It will no longer dispense ice. Cost to replace the entire PCB display is 614.62. That is a ludicrous amount for a part just to fix the ice dispenser. Asked Samsung to pay for part and we would pay for the labor. They refused. Offered nothing. Will not purchase another Samsung product ever.

I have had this refrigerator for just under 3 years. I had the ice maker replaced once under warranty, then 6 months later again under warranty after arguing with Samsung for days on end. Now 8 months later it has stopped working again. Now Samsung is so worried that they sent me to a repair company that said it would cost $350. I am going to purchase another ice maker and install it myself for about $150.

The microwaves fan has come on by itself, and 7 seconds appears on the microwave as well. This is a top of the line microwave (Model # ME21K701DS). After reading some of the reviews, I spoke with Samsung. Samsung will not fix the issue since it was no longer under warranty. No recalls on this microwave issue. The microwave was purchased, November 2016 - this should not be happening. Yet this appears to be happening to many other Samsung customers. This appears to be a malfunction - is there anything that Samsung will do?

You purchase a dishwasher for $500.00 and it needed repairs 3 times after the warranty ran out, and will be sending it to the junkyard within 2 1/2 years after purchase, I will never purchase another Samsung product again! Dont waste your money!

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

Brand new out of the box--got the SE failure. Sadly we had purchased it to install in a new house build that was delayed so we were a few months out of warranty when our builder installed it. Samsung knowing about the SE error refused any return or free repair even when we could provided proof that the microwave had just been installed. WE Will NEVER BUY ANOTHER SAMSUNG APPLIANCE. Very short sighted of Samsung to not stand behind their appliances.

The ice maker started jamming right away. When we called they gave us instructions on how to clear the jam ourself. I have never had a company tell me to fix anything myself. What they told me to do did not fix it. So we called and finally got them to send a service person out. He did not put a new ice maker. He just caulked around the ice bin. Within a day it was jamming again. We called to have a service person come back and fix it. When he came he put a whole new ice maker in. No help! It is still jamming and now it is gathering ice in the chute inside the door and then when the door opens ice flies everywhere.Putting in another ice maker is not going to solve the problems we are having because the blades have too much slack in them and they go behind another blade and they hang up. We called and told them we wanted them to come and get the refrigerator and of course they refused to. The company should not be allowed to sell this kind of junk and then make people keep it. I wish we had known how bad the product was and hope everyone will beware of buying anything Samsung!

My husband and I purchased a new home July 2016. Kitchen had brand new appliances. We already had a repair done in Samsung dishwasher in which took over a week to get repaired. That was only after 5 uses. December 23, 2016 my refrigerator failed. Lost everything. Called the customer service at Samsung because they are brand new appliances. They should not be failing. The few people that I spoke to were not able to help get someone out. Spoke to supervisor. Got a local repair to come out that Friday to tell us what we known it was the compressor. Its a holiday weekend, company was coming and a baby in house. Samsung certainly did not see our frustrations. The guy at repair center said it will take 3 to five days for part to come in. That brings us to the middle of the week. Called repair center said it may be in Friday. I called Samsung again today 12/27/16 and told them the issue. Basically there is nothing they could do other than wait for the part even though it will be almost 2 weeks without a refrigerator that should not have failed (in warranty repair). I asked the supervisor at Samsung if they can expedite the part. She said no theres nothing they can do other than wait. Again I tried pleading my case. I have a baby in the house and other young children not to mention it is 60 out in RI today and losing everything in coolers. They did not resolve this pressing issue or the fact that I lost too and bottom of the food in refrigerator that is worth about 300 and the food I had to replace that I lost. Their customer service is just trained to patch the problem. They sound more like counselors than trying to make their product right.

I tried using my self clean on my flat top Samsung stove and its not working. Its giving me a code I guess EoE and a continuous beeping. Please help.

I’ve been wanting a range with a convection oven for a long time. I finally bought a handsome Samsung glass-top range with a convection oven at Home Depot. The oven is ok...but not anything special. It’s the cooktop that drives me crazy. Put the dial all the way low on the front left burner, and it will burn anything you put on it. Put the dial to low on any of the other four burners, and your food will remain cold. I called the Samsung Customer Service and finally got to a “range specialist.” He told me my utensils were to blame and then hung up on me. Don’t buy a Samsung range unless you’re a masochist..

After 1 year the microwave (Samsung microwave SMH19187ST) started beeping in the middle of the night, error code SE. Now the micro only beeps and does not work. This is Samsung Crap... I will never buy another Samsung anything, First time the plastic latch broke on the door (fixed it by drilling new hole in the plastic hinge area. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

We renovated our kitchen over a year ago and bought new appliances (fridge and range/ oven) at Lowe’s from Samsung. I thought we would be getting a quality product because the LCDs and monitors Ive purchased in the past have all been quality. We rarely used the oven at home but noticed that it would take an hour or longer to heat up. You would just hear it cut off and on the whole time. When I contacted them they said that I had to pay for the repair because it had been one month out of warranty even though Ive seen numerous posts about this issue from other Samsung range oven owners model number FTQ353IWUX. The fridge has the change filter warning that randomly goes off and the ice maker gets ice all over the fridge door. I will never purchase another Samsung product in my life and will deter anyone from buying their subpar overpriced products.

I purchased this oven in Sept 2016. The self cleaning settings are for 3-5 hours. When I ran it on 3 hours previously, it did not clean the oven so this time I ran it on the 5 hours. About 3 1/2 hours into the process my husband and I noticed a very strong burning smell he thought smelled electrical or insulation. The ovens electronic control panel quit and the lock remains locked. I researching troubleshooting we found this is a complaint and the repair shop said it is a common issue that they repair frequently. We have not found out the costs to repair nor do we know the condition of the inside of the oven. This oven should be recalled as we have had sore throats since. We have found the costs to repair can be between $200 and $1100.

We paid $2700 for a Samsung refrigerator with an extended five year warranty. A few months after the warranty ran out, the compressor died. For $95, Samsung’s repairman recommended buying a new refrigerator rather than paying over $1000 for the repair. Samsung Support recommended finding an unauthorized repairman that might do the repair at a lower price. Meanwhile, we are using our 29 year old Hotpoint refrigerator that we have in our garage.

I have a Samsung Side By Side Refrigerator that broke but was under warranty for the sealed system. It broke in 4 years but this Samsung warranty is useless. They will not stand by and honor this warranty. They sent a repairman to my house who misdiagnosed the problem and replaced a part that didnt need replacing which I had to pay for out of pocket. He then told me since the fridge is not working that there is a problem with the sealed system which is under warranty and I wont have to pay anything for parts or labor. He then said that his company is not certified to repair sealed systems so Ill have to find a sealed system company.I notified Samsung and they sent the same repairman to my house which shows you how much of a joke this company is. I called Samsung again to tell them that their technician is not qualified for sealed systems. They then sent a different company to my house. The repairman from the second company told me that they are not qualified to do sealed system work. Finally they send a third guy to my house from a company that does fix sealed systems but he claims that my warranty does not cover labor only parts. It is clear from my paperwork and owners manual that the warranty covers both parts and labor for 5 years on the sealed system so Im not sure how he can claim that.I called Samsung and they tell me they will create a new work order which will cover parts and labor. However, when it comes time for my appointment they of course schedule it with the original company who claims not to be qualified for sealed system repairs. This is by far the worst customer service Ive ever experienced with any product or company in my life. Avoid this company if you care at all about the value of customer service. Ive given up on this repair and Im buying a new GE Fridge. Im tired of the countless hours on the phone with Samsung and the multiple visits by repairmen that claim not to be certified.

Song and dance game if you have problems. Would not recommend buying a refrigerator from them. Good luck if you do.

We have a very bad experience with the service of Samsung Refrigerator. It took nearly a week for them to visit our place to check on the complaint made. We had to follow with the service centre every day and request for a call back from the supervisor. The reason for the delay was lockdown. We were already on phase 4 of lockdown and most of the technicians had started moving around. They checked on our refrigerator and was told the problem could be either with the compressor or the inverter board and that they have to place an order for it and it will take 3 days...They finally came after 4 days and they said both and the board had to be replaced. It worked and the technician hardly stepped out and the same problem came up. We tried contacting the technician ..who said he cant come back immediately and he came the following day and said there was a problem with the compressor again... Mind you.. it was a new compressor ...and again they have to place another order and it will take another 3 days. The problem is they will not answer your calls nor will they update you on whats happening. The call center is pathetic. I have been calling them for the last 2 days requesting that we need to speak the supervisor. They say they will arrange for a callback but no one calls. Till now I have not received any call from them. Product may be good but if the service is bad.... We will never want to recommend this brand to anyone... Very poor response and poor service. Higher authorities need to check on this and address this issue immediately especially when there is so much competition. We have been without a refrigerator in this peak summer for nearly 2 weeks now. Dont know how long more we have to wait..??

Ice Maker has malfunctioned since the refrigerator was purchased. Apparently a common problem with Samsung refrigerators that Samsung refuses to correct. Ice maker freezes up and will not produce ice and eventually quits working altogether. I have called Samsung on numerous occasions and their only solution is to take a hair dryer and melt the built-up ice. Now nothing works!

If you are considering purchasing a Samsung dishwasher, DONT. If you spend a penny on a Samsung dishwasher, its a penny too much, you might as well throw that money in the garbage. I am pro Samsung for many things, we own several Samsung TVs, phones, washer, dryer, fridge, stove, microwave, DVD players and I am happy with every one of those products, but the dishwasher is another story.The racking system is horrible, so your dishes dont fit properly, they dont stay in place. We have tried every possible layout and nothing works good. No exaggerating, 90% of the dishes come out dirty, especially the top rack items. Drinking glasses, coffee mugs, etc NEVER EVER come out clean. They always have crumb like substances dried into them, requiring us to then soak the glasses in the sink for a while to try to loosen the residue enough for me to clean them. And dont waste your time writing their customer services, because its a total waste of your time. And yes, we take very good care of our appliances, and clean out the drain, the sprayer, everything they recommend and it doesnt do a stitch of good. My best advice, go with another brand for a dishwasher.

A new problem has arisen with our Samsung DMR 77 dishwasher. We resolved two old the ones frequently mentioned by others here (see below). New problem is that after two years of use, the upper spray arm drops off its mounting and when snapped back, falls off again in use. We had the same problem others reported with the dishwasher turning on at the slightest touch or seemingly even a near approach. Samsung should sell the technology for proximity switches. But the solution is simple: turn on the child lock feature immediately after the cycle begins. That is, disable when you want to run the damn thing, then enable as soon as the cycle begins so you dont forget. Problem solved with minimum hassle. We also experienced the Lego snap-off wheel problem, lower rack only, and the only solution we found is to pull the rack straight out. Cheap or stupid design, no question. We bought Samsung dishwasher, microwave, and range (and TV) when we redid our kitchen. The dishwasher has been worst by far in quality.

Purchased my Samsung French door fridge from Lowes in June 2014. Immediately noticed that ice comes out very slow. After a year the ice stopped coming out at all. Could not figure out how to get the ice maker opened up so called Samsung. They told me to change out the water filter ($60) and that would fix it. I assured him the one year old water filter was not the problem but he guaranteed me it would fix the problem. Of course it did not. Because you know you are going to be on hold with them forever I waited several months to call again. Now the door flap on the left side door has had a spring broken and does not close properly. Called again they finally agreed to send someone out to look at it. Need a new door flap ($80) and when I described the ice problem the tech says oh yeah, I have fixed lots of those. Samsung knows about the problem. It costs $200 in parts. What?? I called to argue that they should pay for the parts. Getting the runaround and not getting anywhere. Worst $2000 ever spent! Never again will I buy a Samsung product.

I bought a Samsung fridge (RFG296HDPN) from Lowes and the dispenser is not working right. It locks itself and then no matter how many times I try, it does not unlock, which means no cold water, crushed ice or whole ice. This panel will stay locked for a week or two and then unlock on its own. The lower drawer or crisper came cracked and one of the shelves where the ice maker is located has a thin line crack also. I work and have to take a full day for a repair and when I called them, they gave me a work order number. If they call back and I dont pick up, they cancel it, so I called in for another one. So I have two work orders, and they told me the repair person is waiting on parts.Now someone named Brittany says that its cosmetic and they do not do cosmetic. I asked to speak with a supervisor and they say I have to wait for an hour. A malfunctioning dispenser for me is not cosmetic, not on a $3,000 refrigerator that will be a year old in August. I have explained this over and over again when I called and when the technicians called now, they asked me if its locked, call then when it is. Well, I have on two occasions and they have not reacted. I wish they would put this on their refrigerators. If panel malfunctions, its cosmetic. I asked if there was a way to reset it and there is none but unplugging it which I have tried and it does not work. It will be two months that I have been trying to fix this. I will never buy another Samsung.

I bought a new Samsung French Door model RF197ACWP refrigerator on July 24, 2013. The day after delivery, I discovered the freezer was freezing everything rock solid including my ice cream and it was showing frost on the drawer front. I called Customer Service and their response was to more or less slam the freezer door a few times. On the fourth day, I called again requesting a service rep to come out. I contacted the suggested repair service and they came out the next day only to have the rep say that there was nothing wrong with the unit. That it was set up to the Samsung specs. The ice maker then overflowed, so the ice maker has to be shut off every 4 to 5 days.

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!

Dishwasher stopped working. Samsung will not do anything for me. The service co. they sent out had a very poor rating on Angies List. Spent thousands on all Samsung appliances. Very frustrated!

I bought a Samsung DMR78AHS dishwasher 12 months ago. I started to get PE error 2 months ago. Now, it is totally dead. I called Samsung and was told that it is not under warranty anymore. After some verification, Samsung agrees that the PCB is still under warranty. But the repair technician need to charge me $170 plus tax. I requested Samsung to ship me the PCB. Samsung just denied the service. Now, my dishwasher is a piece of junk.

My 92 year old mother replaced her subzero refrigerator after 33 years with a Samsung French door counter depth on 12/26/17. On 4/1/18 the refrigerator totally quit cooling. I contact Samsung warranty 4/2 and went through all the motions to reset factory settings and was told they would contact me the next day to be sure that it was operating correctly. It was at 77 degrees. I was then told that a service tech would contact us within 24-48 hours. According to the first tech that arrived on 4/4 the compressor was locked down and that he did not have the parts to repair and they would need to be ordered. I was told someone would be back in touch in 24-48 hours. The 2nd service tech that was sent 4/9 stated that it should be replaced or refunded and gave me a new ticket # and copy of the recommendation that he sent to Samsung. I began calling Samsung on 4/10 and was told they had the information and that it would be 3-5 days before a resolution was determined. I have been calling Samsung every other business day and each time was told they had to follow POLICY and PROCEDURES!!! I continuously reminded them that my mother was 92 and living out of an ice chest. They would apologize and I would say dont apologize if you are not doing anything to correct the problem. It then went to a different department to be approved and it became 5-7 days. It continued to go to different departments and the days would increase with each change. It became 7-11 days then 11-14 days. On Friday MAY 4, 2018 I sent pictures of the refrigerator with the power cord cut and the serial sticker removed along with banking information for a refund. The e-mail I received back was that we should receive funds in 7-14 days. I will not purchase anything else from Samsung. They are not customer friendly, the refrigerator was a piece of junk and their policy and procedures are totally ridiculous!! NO COMPASSION for anyone not even a 92 year old woman.

I bought a Samsung Microwave when remodeling my kitchen. Just after warranty ran out, I got an SE error and the microwave quit. I called customer service and was told to unplug and replug. It didnt work, so they gave me # to get it serviced with a $240 price tag before parts! That is ridiculous. Since then, I have been researching online and found this was a problem way over 2 years before I purchased mine and not only was Samsung aware of the defect, so does Lowes. This is fraud and those cheated should be given a full refund!

Ice maker quit after 3 years. Repairman that I paid for came out and replaced ice maker, control board and had me leave unplugged and doors open for 3 days so the ice would defrost. Worked for about 6 months then iced up again. Ice maker quit working again shortly thereafter started making a horrific sound every time the twin cooling fans. Called out repairman again. He wasn’t sure what to do this time. Said he even called Samsung and could not get any answers. He placed on my invoice it was a structural defect. Told me there was nothing else he could do and recommended I purchase another refrigerator that didn’t have the name Samsung on it.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

I have bought Samsung French door refrigerator RF260BEAEWW in 2013.. It came defective since the freezer compartment never started freezing. The store took it back and delivered a new one. I had purchased 5 years warranty on it. And guess what, it is 5 years and 7 months and it broke down. The freezer quit freezing and refrigerator compartment doesnt keep cool temperatures well either. It did work 5 years that they guaranteed, but I would expect this big and expensive items should work longer and not break down right after warranty was over. My older refrigerator is 15 y.o and working just fine without a blip.I called Samsung and created a repair case. I decided to endure the repair cost than to buy a new one. I was too optimistic. Three days later Samsung called back saying that they are closing my case because ‘they don’t have repair technicians’ in my area!!! Just like that.. ‘It’s out of warranty, it’s in the area we don’t serve – so we are closing the case’, and it’s your problem now. I will never buy a Samsung refrigerator ever again.

This oven is awesome. I get all of my food cooked or baked, I recommended, it goes to a high and a low temperature, I love this oven, it gets the job done. I say 10/10, go down to your store or wherever you get electronics and buy it now!!!

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

This dishwasher works alright except dish rack are junk. They started rusting after about year and half and have gotten so bad can no longer use. Samsung will do nothing about this and they expect you to spend $400.00 for replacement racks on a $500.00d dishwasher. DISHWASHER HAS ONE YEAR WARRANTY THAT DOES NOT COVER RUST, SO STAY AWAY FROM SAMSUNG. THEY SELL JUNK

Have a refrigerator less than one year old with a compressor which does not work, fridge and freezer are not cooling. Samsung Warranty Service has been less than good in co-operating in repairing and/or repairing. It has been 48 hours so far and still no sign of a service technician appointment. Numerous telephone calls to Samsung and numerous online chats with Samsung have proven futile. Have received many promises from Samsung to resolve this issue over the last 48 hours but still without a resolution or a service appointment. I am now requesting a new fridge. Have young children and a baby who requires formula to be chilled. 48 hours of using neighbours fridge and purchasing ice for a cooler. Have spoken with Ken, manager of Public Relations for Samsung, have been told their service dept (Transglobal) would call immediately to set up repair appointment. So far it has been 17 hours without that phone call. STAY AWAY FROM SAMSUNG APPLIANCE. Refrigerator model #RF25HMEDBSR 5 DOOR with water and ice maker. Cost $2498.00 CDN July 2017.

Samsung oven bt621vdbxeu - Had this oven under 2 years. Was told by Currys if goes wrong will be fixed or get a new one. But anything can be fixed in time. Been without the oven for over 2 weeks as they are trying to get the parts. Not giving us a new oven. Bad service.

Dont want your stove to catch on fire or your house? Dont buy a Samsung Smooth Top Stove with Double oven. I learned that hhgregg sold me a Self-Cleaning Oven by Samsung but did not disclose I cant use it because it gets too hot & locks. Only a Tech can unlock it if it has not burned 1st. I purchased it (3/2015). Samsung cant figure out how one can self clean the oven! I was told NOT to use that feature. Use EASY OFF instead. True. hhgregg in Columbia SC at Harbison Blvd. was not helpful when I asked to exchange the stove for a make where the stove does not catch my house on fire or explodes. Google complaints against Samsung. Its not an isolated case. hhgregg sells a self cleaning oven that can catch on fire but does not disclose that! Buyer BEWARE!UPDATED ON 09/24/2015: Update on my original complaint: I contacted Samsung twice and explained what I had learned on this site about the Samsung stove NE58F9710WS and also that the tech they sent to my house told me NOT TO USE THE SELF-CLEANING function as the stove gets too hot and locks up. He then was to come out to fix it. Instead to use Easy Off to clean it. I have not used Easy Off to clean any of our ovens for a very long time. Why do I buy a stove that is self-cleaning if I cant use it? With installation $2,500 and clean it myself? Next step is the Federal Trade Commission, to let them know that this is false advertisement and a hazard for sure. They need to recall this stove. Second call from their service tech was to tell me why should he come out when we both already know the answer and Samsung does nothing. DO NOT BUY A SAMSUNG PRODUCT if you hate to be aggravated and waste your money. They dont care about their customers and do not service them well! Piece of junk. Top scratched when my husband moved a pot from one side to the other and I cannot get it clean for the life of me. I had several smooth stove tops and they came out as sparkling clean. Not this one. Buyer BEWARE!

My refrigerator side starts to leak water all over the floor. So we took a look and see its frozen ice in there. We clean it out then it works for a few days then the fan starts to spin very fast then faster till it gives up due to the ice buildup in the back. After that we have to do it all over again. We paid 1200 for it and cant afford to buy another one. Food goes to the trash when the fan gives out, I want to see if theres a recall or what can I do, or if they can give a different one.

Ill never buy a Samsung appliance again. The store warned us about the refrigerators and other big appliances but we thought a microwave should be safe. WAS WE WRONG!!! We have called them several times and no one seems to be able to fix our problem or even show up. Never again.

We purchased our Samsung Model RS261M Side by Side Refrigerator in May of 2010. By August of 2013, it quit, after leaving the smell of burnt electrical components. We purchased it from Sears, so we called Sears to repair it. The Sears repair person stated that the main circuit board failed, which would be a minimum of $400 to replace, and that likely it would need other sensors or motors. He stated that the Samsung 26 CF refrigerator is infamous for poor quality and reliability. He stated that the compressors go out often and that many times Freon leaks out of the system, in areas behind the cabinet that makes it impossible to repair. He recommended against the repair and advised us to purchase a Kenmore brand. I called Samsung Customer Service. They said that they would call me back in two days to talk to me. Very poorly made product. Refrigerators are known as durable goods that are designed to last 10 years or more. This Samsung lasted 3 years 3 months and 19 days, one third of the industry standard.

I have a Samsung flat screen TV (46in) that stopped working as soon as the warranty was up. A Samsung washer that cost close to $900 and it works but 1 month after purchase the door lock broke, fortunately my husband is very handy and improvised a lock with Velcro tape because the service people would charge us $75.00 just to come out and finally my refrigerator a side by side Samsung is now not cooling, while the freezer is working but the thing is only 18 months old. I thought that this was a competitive brand, but I wont be buying anything Samsung again. I should have stayed with Maytag and Sony.

I purchased Samsung Chef Collection refrigerator around Nov/Dec of 2014. Best looking refrigerator at the time. Paid over $4000. Well, I must say, it does look good, but where is the bases of the GOOD REFRIGERATOR? I wonder. Reason being is that, the ICE MAKER has been giving me problem about 9 months into use. Ice would not come out, so I tried to pull the ice basket off. It was stuck and could not remove it. Called warranty service, then it was close to being expired. Tech came and fixed it, then month later it was doing it again. Seems to me that when ice is being produced, the water splashes along the wall and it freezes the mechanism around it. When tech came, he had to turn off the refrigerator and use the steamer to melt around it. Another problem that I am experience is when ICE is being dispensed, only CRUSHED ICE will come out. So, I guess entire ICE MACHINE is just a JUNK after all. I would not recommend you getting this unit. I should have listen to the sales person, because, he did say, Samsung has weak ICE Machine, but didnt warn me enough. (He should have said, ICE MACHINE is a some Piece of **.) I hope they will do recall on this unit or replace it at no cost. Better yet, they better come out with better ICE MACHINE Technology that will simply produce ICE.

Where do we start. We purchased all new appliances for our home within the last 6 months. Within the first couple months a tech came to look at ice maker as wasnt working. Then we went away for Easter long weekend came home open fridge and it was filled with water and water dripping out. I opened the freezer at the bottom and all meat fish etc were all defrosted (frozen bananas were mush). Everything went straight into the garbage including items such as mayonnaise, etc with all the thawed out items also. What a waste of money.We called the brick were we purchased and they were sending a tech. They said wouldnt be for about 2 days but then they were able to schedule on next morning. (Tuesday). I called Samsung also Tuesday morning, advised of what has happened as was told they do not have a replacement policy, only a repair policy. I advised fridge now smells and a Eileen advised not their problem!!! And no one will come in and clean it. She was very rude. Asked to speak to someone higher and was advised she is the highest I could go. Head office does not take calls. Advised has kids and needs a fridge asap. Again she said I would have to wait. Very rude again as I am a paying customer and when large expensive items are purchased they should last longer than 6 months.When tech came he advised the compressor has gone. Part would need to be ordered and it looks like possibly next week before they can fix it. Unacceptable!!! Called Samsung again today. Again received very rude customer service and advised to bad. The fridge will not replaced and I will have to wait for someone to come repair it whenever they are available. No idea when. So I have a new broken down fridge and living out of a cooler with 3 kids trying to keep everything cold. What a joke... and also out over 300 in what was good food. I was passed around to 4 different people at Samsung customer service this morning.When you buy a product there should be a policy when it breaks down. Why should I be inconvenient and have to not have a working fridge. Think twice with Samsung. I have done recent searching and was surprised of previous lawsuits against them with fridges and other appliances. People will continue to purchase these items. They get your money then you are not a customer anymore. You are a number.

We have continual problems with the evaporator coils freezing up. This seems to be caused by a serious design defect(s). The drain for the water defrosted from the evaporator coil during the normal defrost cycle will freeze and stop up, causing melt water to overflow into the crisper bins. The evaporator coil freezes over, causing the fan to stop, leading to temperatures in the cabinet being wrong. The vegetables in the crisper bins freeze, and the upper cabinet is too warm. The internet is full of complaints on this issue, and Samsung is hiding behind its legal limit on the warranty expiration.There is a cheesy metal tab that extends from the defrost element toward the drain hole, but is does not prevent the drain hole from freezing over. I tried modifying it by extending a copper wire as a heat conductor from this tab further into the drain hole... to no avail. This design was obviously not tested enough, with food in it in normal use, to discover the problem. I would forgive a design flaw if Samsung would fix it and make modified parts available to current owners. I will not forgive them for leaving customers with a $2000 lemon and doing nothing for them. I suggest everyone AVOID SAMSUNG PRODUCTS due to their disregard for their customers and lack of action to fix a defective product.

This oven heats quickly. It also has a warmer drawer, that has three settings. As most ovens do these days, it has self-cleaning. It also has a divider so that you do not have to heat the entire oven. It comes with three racks and a temp probe. Its got a bridge heating unit for cooking using a griddle, for example. Especially useful is the convection feature. Its easy to use, good features, clean easily, looks good.

Ice maker will constantly freeze over. Inside the back panel will turn into a block of ice freezing up the fan. Very expensive for an appliance that lasts four years (or less). Save yourself the hassle and money and roll the dice on another brand. Purchased July 2015. Must replace after only 4.5 years. Thats pitiful for a $2000+ appliance. While out shopping to replace ALL the Samsung refrigerators appear to have the same basic mechanisms inside. I wouldnt take the chance.

After reading reviews (most were not good) I decided to buy this range (Samsung NE58F9500SS). While it IS beautiful, it lasted only 3 days before going into terminal meltdown. I cooked a turkey in it, the following day, I put it on clean. It locked the door, heated up, melted something inside the control panel area, and never came back on. I wont buy Samsung again!!

Purchased Samsung refrigerator in October 2012. December 2014 we were awakened to a loud noise. Since then weve had it repaired 3 times and it still doesnt work properly. Freezing behind the back panel in top refrigerator section. I will NEVER purchase another Samsung appliance.

I was cooking with my pot on the stove when I heard a pop. I removed my pot and saw a crack glass and indentation mark on my pot. The stove range I used on was the RAPID BOIL side from picture, which need to handle the temperature flux it experience. The crack surface has shattered glass and fine glass dust. I seen crack, shattered glass pictures due to physical damages on Consumer Affairs and other websites for Samsung stove and mine look nothing like that. It is clearly a material properties failure and an engineering mistake.I reported my problems to Samsung and told them Im scared to use the stove as it is unsafe to operate and its also what they suggested until they receive the images and send out technician, which they said will take 2-3 days to review. I sent the pics and wait, hear nothing from them for a week so I call them back. A new agent review my transaction id # and told me that the previous agent close accident close my case. So he issue me a new transaction id and said he will escalate with the supervisor to get it resolve ASAP, and I resent the pictures again. My family been eating out and frozen foods during this ordeal.I call back the next day and nothing happen, so I have to retell my whole problem again to the 3rd agent which went ahead issue me a ticket number with the local technician to take a look at the problem. To bring out this technician, I will have to pay out of my own pocket if it is a cosmetic problem. So today I was going to call the local technician guy to schedule an appointment but Samsung finally call back and said they deny the warranty issue without reviewing the pics. They said they havent receive the pictures, which I sent TWICE. Now, Im trying to schedule with a technician and see where it goes from there. I will follow up with updates.UPDATE ON 03/31/2017: After millions of phone call and countless agents. Scamsung tactics of denying picture not receiving, We have to hang up on you because we cannot leave you the phone for too long, A supervisor will call you back. So the first technician never came out because all he does is just take pictures. He requested I sent the pictures to him via text message, so I sent him 4 pictures. I called in Samsung to check my status, they deny the warranty on Mar 20 on the basis No load/min load using an aluminum cookware with enamel coating. They saying the pot I was cooking in was empty, I was the cooker and there were stuff inside the pot, who cook an empty pot. Aluminum cookware, isnt all Americans use aluminum cookware, but I found out that they use whatever words I misstated in the phone conversation against me. I realized the pot I was cooking on was not aluminum, but actually steel, I tested it with a magnet. So I called back in and was able to reach a manager on the shop floor. And explain the whole process again to her that this was a material defect, I was using RAPID BOIL setting on left side of the stove. The crack was due to the high heat fluctuation and the glass couldnt handle the temperature due to the expansion of material. Further into the conversation, she agree to issue a service repair for the stove due to spontaneous pop while cooking. She scheduled Monday to have a third-party vendor to come out and repair, but all he did was come out and take picture, the same as the first time. Or so I thought he would come out and repair on Monday, Mar 27. But all he did was take a picture on his cracked phone in a dark kitchen room. I thought they issue the repair service for labor and part, called in. And of course it would be different agents every time and from different region. They would say, Lets wait for the pictures and basically they take me a whole loop again, back to square one. I was able to reach an ECR Leena Mar 28 (executive customer relation, someone actually had the power to help) and she told me only 2 of my pictures were uploaded and that from that pictures it was a discoloration damage. I was confused that she cant even see the crack bits and pieces. So she asked me to send in the picture directly to her to review. Pictures were sent to her, and she is downloading it to her computer. She told me the downloading it is take too long, she has to hang up on me and another agent will contact me. Never happen, its always you to have to call in. And again, you have to explain everything but this new ECR agent Karla Mar 29 didnt bother to listen and just outright say my warranty was deny using the denial from Mar 20 instead of reviewing the conversation I have on Mar 28. I asked her, Let me talk to someone that will listen and want to help me out. Remember that the services was offer from the Shop Floor Manager, but they kept saying, Its not on record, I cant find it, I dont know who you were talking to. So Karla told me that a supervisor will call me back in 24-48 hours, no one call me yet. I dont expect to and tired of dealing with them. At first I want a repair, now I rather replace it with a different brand. After exploding Note 7, exploding washer and dryer, exploding oven cover, Im glad my glass top was crack instead explode, but it could happen to someone else. Scamsung afraid of another massive recall on using low quality glass top material so they deny my warranty. This product is unsafe and should take off from store shelve. Im willing to join class action lawsuit against Scamsung, contact me. While all this happen, just found out my Scamsung refrigerator that I bought at the same time, the water and ice dispenser stop working, need to replace the control panel/switch. Save yourself from trouble and dont buy another Scamsung products. My range model was NE59J7630S.

We bought our Samsung dishwasher thinking that all dishwashers were the same. This was just an upgraded appliance that would match our new refrigerator. Were we wrong! The LC code popped up one night after it drained out the water on our kitchen floor. No matter if I opened the door or closed it the dishwasher ran. I had to cut the power off to the dishwasher to get it to stop. Hours on the phone to Samsung only to be sent to some place for repairs that was over three hours away. Looked up reviews for this place and they were terrible. We ended up going back to Home Depot that night where we bought it from. No problem, they took it back and we purchased a KitchenAid for just $100 more. This was on a Sunday evening and we had our new dishwasher on Friday morning. Home Depot stepped up big time on this one. Apparently theres been a lot of this going on and they werent surprised but really couldnt say the words. When our installer came over he also couldnt say the words but did agree with the statement that Samsung dishwashers were the ones they replaced the most. Ill spend the time researching before our next appliance purchase. I guess appliances arent all about the looks and the fancy technology now. Experiences from actual consumers tell the real story. Needless to say we wont be buying any products from Samsung.

On several models of Samsung refrigerators the ice maker freezes up. Samsung won’t do anything about it. Samsung needs to recall the refrigerators! Do not buy a Samsung refrigerator unless you don’t care about your ice maker.

Two delivered within 30 days, and both had a computer issue: I purchased the 25.6 cubic foot French door Samsung refrigerator in November 2012. I had been told by salesmen at two different stores that Samsung was the best refrigerator you could buy. I took their word for it and stopped looking at any other brands. When my fridge was delivered and set up, the delivery man said he was pushing the power freeze button to cool it off quickly so I could put my food back in. He mentioned that it would go off on its own once it had cooled down. I noticed that it stayed on -8 degrees for day. I kept thinking there was a problem with the freezer temperature setting. Finally, I called Samsung and was told that if I unplugged it and plugged it back it, that would take care of the problem. Instead, it plummeted to -8 again, although the freezer was set on 0. I finally figured out that the power freeze button was not turning itself off like it should. Samsung says it should stay on approximately 1 1/2 hour then shut off. Feeling like I had purchased a lemon, I requested a different one. The store very graciously brought out another new refrigerator. After the delivery men left, the first thing I did was push power freeze to see what happened. Would you believe that it also never went off? Wondering if other people had experienced the same thing, I searched on the internet and found this forum. I am so grateful to have found out the problems that exist with Samsung refrigerators before my 30 days are up. I now have 5 days left to request it to be picked up and my money returned. I have also talked with a few servicemen who have told me that they would never own a Samsung. I will say that the look and feel of the Samsung is wonderful. I dont think it will be possible to find any other brand that I like better as far as the inside set up, durable feeling of the shelves and bins; but looking pretty isnt worth anything if it isnt reliable.

Well it’s a nice microwave, lets you know when you need to get your products out of the oven and self cleaning is nice, love the chrome and black. That’s the color and the overall expectations are almost met. I still haven’t learned all the little things that it has to offer me but soon I’m sure I’ll read up on it and find out! Lol. I would definitely recommend this product to anyone looking for one.

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

In 1st year the refrigerator quit cooling. Took several phone calls to Samsung and about 3 weeks to get them to come and repair it. Lost all the food in the Freezer.A month later have a puddle of water in front of it every morning. Made several calls each more than half hour and nothing is done. Asked them to let me speak to a supervisor but they wont. Totally dissatisfied. No more Samsung ever in my house. If you want to get a good product please DO NOT BUY SAMSUNG. You will be sorry.

Very disappointed with this model (Samsung OTR Microwave model SMH2117S). Turn table stopped working within year of purchase. This year 2017. Not 3 years past Manufactured date of March 2014. The darn thing would not work. Sometimes if we slammed the door we could get it to turn on. Did online searches and found that we should check the door latch and the door switches. Test reviewed they were good. The wiring in the left hand top of the door - seemed to be faulty. The light in the microwave and the lights on the display would go off before you even closed the door. Opened the door and jiggled the wires. It is now working. It is scary the reviews that I have read about fires for Samsung microwaves. Not recommending Samsung microwaves.

The process for a service repair is the most inefficient process ever! We have a 1.5 yr old refrigerator where the freezer went out. We knew we were out of the warranty period, but still went through the correct channels for getting a service request. The service company came out to our home and believed they found the issue, a sealed component issue which IS covered by the 5-yr warranty. This was within a weeks period. They then order some parts for the fix, then came back out to apply the fix, but no luck. They then had to release all the gas that is in the sealed lines, inject a dye into it and come back at a later date to see where the gas leak was in the lines. At this point, we are already 2 wks in, and they came out figure where the leak was. The leak was found and they had to then schedule a return appointment since they had to order some more parts to fix the leak. 3wks go by and now the part that came in will not work, even though, it is the correct part according to Samsungs technical support and the refrigerator blueprints. Now Samsung is making the repair company jump through hoops to make sure that indeed, the part will not work, including a live video conference to show the part not being able to fit on the actual piece. Its now been almost 4 weeks, without a refrigerator. We have a 16-month old toddler, we had to purchase a used fridge just so all our current food in the fridge wouldnt go bad, and there is still NO END IN SIGHT with Samsung deeming this refrigerator IRREPARABLE and giving us a new one! I will never recommend, not buy another Samsung product again.

The best part of Home Depot is we bought the extended warranty... I recommend buying it if you’re considering Samsung appliances! Within 4 years I’m on my second in 6 months repair on my fridge. My induction stove is the most ridiculous design and shuts off constantly because of the sensors! My dishwasher broke down. My microwave fan is a joke. We will never ever buy Samsung again...

I like the stove, but I bought it with a divider thinking it would make two stoves which is not really working well. When you use the bottom with the top it gets too hot on the top portion. I would not recommend to spend the extra money for a divider.

Quality is poor service and truthfulness of customer service is sad. When called about icing up inside ref they said no help. That was not warranty item same with ice maker. These problems did take place in 3rd year so I have service contract with Home care and they fixed both on 2nd visit for the order parts. Shared it was covered under warranty and they got parts free, showed me invoices. Month laser bottom freezer handle come off (no warranty) send part with no instruction how to install or even # to call. Send them video of ref making strange noise and advised them what I have done so far to fix it. They do not watch or listen to video. Send email saying must be ice maker, suggest have it serviced. 4) They have no notes of conversation and everything must be repeated, they have nice people and great phone manners but are under-trained and clearly lack the support they need to do their job. They can not send email advising where to log on for video training. Just check site or Youtube!!!

I will never buy a Samsung refrigerator (RS25H5111). Bought new at Lowes and it has been nothing but a problem from day 1 in the short 3 months I have had it. Fan in rear freezes up and is noisy, they replaced, lasted 2 weeks now same problem. Ice maker works randomly, will make ice for a week or 2 then just stop, water accumulates in the drawers. Dont waste your money. Dont buy Samsung!

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. Weve gone through 6 repairman. Its still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

This Samsung twin cooling plus is the worst refrigerator ever! Every 5-6 months you have to shut down and defrost it, it freezes up like the refrigerators did back in the 50s! You have to take the whole back of the refrigerator apart to get the coil to defrost which is about 8-10hrs of defrosting! I would never recommend spending 1800.00 for this piece of garbage! They tell me that it is a common problem but offer no fixes! You think for the money spent they would help! But NO.

This stove is awesome it does everything that I want and has no problems with burned lighting as are old stove did even though it is converted to propane. It was easy to convert and adjust the flames.

I am on my 3rd Samsung appliance that has gone out or died. They are all 3 1/2 years old. First the refrigerator, then the washer and now the microwave. We bought all our appliances when remodeling. The last episode with the washer just about finished us off. The repair person said it would cost too much to fix so we should think about buying a new one, which we did. Now the microwave? I am over Samsung. Done.

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasnt even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. Its headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowes) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

This is the first and last time that I will write a review for a Samsung product, because I will never be purchasing one again. Until my last experience with Samsung, I believed that they were a good company with solid products. As a consumer, I expect my product to work as designed and for that manufacturer to stand behind whatever warranty may accompany that product; pretty simple. I have never actually taken the time to write anything like this and post it on the internet, but here is my story and I truly hope that it dissuades anyone from purchasing a Samsung product under the false assumption that you have the backing of the manufacturer if anything should go wrong with your product.I purchased my dishwasher (Model # DW80F600UTS) in mid April of 2014 from Lowes. I paid around $500 and for the money, it did the job. In February of 2015, less than a year after I purchased the unit, it started having problems. Like you might read on countless other reviews and forms, the smart auto and heavy lights would start flashing 10 minutes into the cycle, the dishwasher would drain, and the dishwasher would not clean the dishes. Upon investigating the issue, I discovered that this is an indication that there is a problem with the float switch. Again, simple problem, but with the number of issues related to this one topic, it is very clear that there is a defect in the dishwashers design. Here is a complete list of the calls I made to Samsung and the numerous challenges I encountered:February 18, 2014 - Called and described the problem. Samsung contacted an appliance service company (So Cal Tech, Inc.) in my area to address the issue. February 20, 2014 - Service center calls me to set an appointment to fix the issue once they receive 2 parts, the float switch and main board. Parts will be in in 2 days and we will be there to fix the dishwasher. February 26, 2014 - I call the service center because they have not called to set an appointment. The parts arent in yet, we will call when they arrive. March 2, 2014 - Service center calls and sets the appointment to come fix my dishwasher. March 5, 2014 - Repairman arrives. Extremely rude to my wife. Curses his company as he tells her that they only sent him 1 part he needs. Repairman leaves, dishwasher not functioning. I call the service center... We will have the part in in 2 days.March 9, 2014 - I call the service center because they have not called to set an appointment. The part isnt in yet, we will call when they arrive. March 16, 2014 - Part arrives, repair scheduled. March 19, 2014 - Repairman arrives, installs the main board. Dishwasher appears to run ok, but after the repair man leaves, it does the same thing. I call Samsung and I am told they need to fix the float switch again. I tell them that I am not going to accept that, so I am transferred to their executive customer service team. I explain the issue and they put it in review to have the unit replaced. I am promised that they will call back within 48 hours.March 26, 2014 - Instead of a call back from Samsung, I get another repair center. This time they tell me that I am going to be charged for the service. I say absolutely not, and that I will call Samsung. Again, I am transferred to the executive customer service team, who states they dont know why I wasnt called back and they couldnt find a note on the review in their system. Again, I am told that they are going to review the case for replacement and that I will hear back in 48 hours.April 2, 2014 - Samsung never calls back. I call again. Transferred to the executive customer service team. This time, I tell the nice lady on the other end of the phone that I am not going to accept a call back and that I wanted to speak to someone that could resolve this issue immediately. She talks over me for a minute, reciting the process that I have to follow, after which, she hangs up on me. I call back, enraged, transferred to the executive customer service team. Find out that the lady that just hung up on me has closed my pending issue ticket. I explain what I have been through, I am promised a call back from the supervisor of the executive customer service team.April 9, 2014 - Guess what, Samsung never called back. I call, get transferred to the executive customer service team and like an idiot, I allow them to do ANOTHER review. I ask the representative to take notes on the entire story. At the end, I ask what he has written down (there were several times I was on hold for him to put the notes in the system) and he hasnt recorded a single note. We go through it again, he reads it back to me. And I am PROMISED a call back in 48 hours.April 15, 2014 - Getting sick of this yet? I am. No call back from Samsung. What they did do, is have another service center call me and offer to come fix the dishwasher. Just as I am about the explode, they also inform me that I am out of warranty and that I will be charged if they come to fix it. April 22, 2014 - Now Im here. 20 hours on the phone with Samsung over a $500 dishwasher and all I ever wanted them was to stand behind their product. Thanks Samsung. Dishwasher is still not working and I am done spending my time on trying to get Samsung to do anything about it. If you read this and still buy an appliance from them, then I hope you spend a couple hundred extra bucks on an extended warranty... youre going to need it.

Within 4 months, Samsung Dishwasher was showing LE code and making weird loud noises. Several calls and 3 service visits later, the company said they cant take the unit out so they cant check or repair it. It is a shame that I get no response from a company like Samsung. Never buy an appliance from Samsung again, only because their customer service is useless!

I bought a Samsung refrigerator and it has had problems ever since. It is a lemon. I would advise everyone to not buy Samsung appliances. They are the worse appliances I have ever seen. Nothing but problems. The refrigerator stopped cooling and froze up and before that the ice maker stopped operating and now the water dispenser does not operate either. Stay away from Samsung products.

Samsung refrigerator FR26HFENDSR - I will never trust a samsung dealer or samsung customer service .... They lie to you, not a good business.. Nov 28 - bought this appliance. Home depot delivered it Dec 6, 2014. Dec 9 opened it up and all food was spoiled...board went out. No freezer...so lost all food. Repairman comes out, Dec 15, says we need a new board. Dec 17 called samsung, asking status, board was not even ordered, so board is ordered. Put in a request for reimbursement for food loss. Dec 22, samsung calls to inform me that part is on backorder until Dec 29. They put in a request for food spoilage again, and replacement fridge. Come to find out on the 27, request not put in as I was told it would be, then again on the 27, 29, and Jan 3. As of today samsung informed me that the part is now in and they are not going to put in a request for the food loss, or replacement. All their customer representatives did for the month was blow smoke up my butt and lie to me about what they were going to do for this issue. I will never buy samsung again with the issues that I have had to encounter from the customer service center at samsung. They do not honor what they say to you...

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

The refrigerator was delivered in Dec. 2012. We have had parts replaced and a new door on the freezer side put on (side by side refrigerator) for the same issue. The ice maker freezes and jambs up and will not make cubes or while on cube setting you get crushed ice or no ice at all. Samsung states they only have one service call on record which was Jan. 2013 - I think they make up stories. They must have a record of the service companies who replaced parts at no charge to us. The company does not stand by its products. There is a recall I am told on this ice maker issue, but the representatives do not know about that I assume since it was not mentioned to me. The service man that came today told me about it. Oh another service man is coming Monday with a part. I feel Samsung thinks we all just fell off a turnip truck.

Bought a $1800.00 Samsung range (NX58H900WS) 1.5 years ago. Within the first year I tried to use the self-clean function and the electronics blanked out - Unusable stove. They sent a repairman who fixed it. Just tried to use the self-clean again and the same thing happened. Looked online and this seems to be a common problem - but there is no recall. They only will stand behind the fix for 90 days. I am totally out of luck - customer service useless. Stove useless. Literally the worst product I have ever bought. Will NEVER purchase a Samsung product again. A company that does not stand behind its products and fix design flaws is not a good company to deal with.

Bought a side by side refrigerator RS25J500DSR 17 days ago. After waiting the 24 hours for the ice to make, it was evident that there was a problem. The refrigerator only serves two people and one of them is gone most of the day. Its bin has only gotten filled more than a quarter of the way one time when we were out of town for 4 days. We only fill our glasses 1/4 way with ice in an effort not to be without ice entirely. Reported problem to Samsung and a tech called back. Had me to do the tests described in the video then he told me the ice maker was working fine and he was closing my file but would call me the next day to see if resetting it had helped. The next day, no call. Refrigerator was not bothered for 4 hrs. and the bin had approximately 30 pieces of ice. So the next day called Samsung again. Was again told they would send out a repairman. Today, was called by Tech. He stated that he was trained by the engineer and the ice maker in this refrigerator only makes 6 pieces of ice every 90 minutes - 2 hours. A total of 70 pieces of ice in a 24 hr. period. It is not designed to provide very much ice. I cant imagine that anyone would buy a refrigerator and not rely on it for daily ice. He also stated that the bin is not suppose to fill up more than 1/4 way full. Again they have refused to send anyone out because they know their ice maker is practically worthless. I wish I had seen these complaints before I bought it. I did look at the rating for this product and since it had a high rating I thought I would be pleased. However, this is the worst purchase I have made in 60 years. I dont ever plan to buy anything that is Samsung again.

In 2011, we bought a Samsung dishwasher and French door refrigerator. The dishwasher had problems from the first month, with basket clips breaking, and jamming the jets. They knew this was a widespread problem, but wouldnt switch out our unit. I left negative feedback on their site, which they removed (it was all factual), and sent me a warning email that they would ban me from commenting again. I switched it for an LG (no problems at all). Now, the fridge isnt working. It started making a loud rattling noise this afternoon, and a quick online search showed me that there is a class action lawsuit against them because the twin cooling system freezes over, and your fridge/freezer no longer cool/freeze. This company is a joke. Dont give them your money. Customer service is the worst, and they dont care if the product fails.

I have never replaced all my kitchen appliances before..my contract had just finished his kitchen and went with Samsung..I bought a refrigerator, a dishwasher and an stove..that purchase was probably the best MONEY I have spent..I love my KITCHEN.

These are NOT good refrigerators. Have owned a French door Samsung for about 8 years now... Bought it at Lowes for a big price. Had trouble with the drain freezing up and leaking water all over the place, which luckily I was able to fix myself after much research. Now the circuit board is malfunctioning... Beeps constantly, and freezes your stuff in the fridge section... I have tried everything but calling a repairman... Pure unadulterated crap for the price paid. Im gonna toss it and call myself very lucky to be rid of it. Get yourself a GE or Whirlpool is my advice... Anything but this!

Bought the refrigerator (Model RF263AEBP) and electric range in August 2010 and have had nothing but problems with the refrigerator since we bought it. Same problems as everyone else is having, freezer has ice accumulation and ice maker quit working. Ice accumulation in the vents in the refrigerator causing water to settle under the drawers and on the kitchen floor. Refrigerator and freezer quit cooling. Repairman finally came out the first of December and told us it has a Freon leak but would have to come back and do a dye test to see where leak is. In the meantime he did something to mess up the compressor so he had to order a new one (Thank goodness it was still in warranty). This was before Christmas. Set an appointment to come back January 16, 2015, to replace compressor. Advised us that he would change out some parts (that we had to pay for) but in probably 4 years we will have the same problems because it would be out of Freon again. Guess they cant fix the leak. If the leak cant be fixed it seems like they would replace the refrigerator. Could not go through Christmas without a refrigerator so we had to buy a new one and believe me it was not a Samsung. I have noticed the last time I did the self clean on the oven, it did not even clean it good. Will not buy another Samsung.

Purchased 5/31/18. Installed by Sears 6/8/18. Warranty out according to Samsung. Today is 6/819.. Same control panel out, will not turn off, had to turn power off at breaker. I will never buy another Samsung Dishwasher ever, our old cheap Whirlpool, lasted 15 years. 700.00 for this stainless steel, piece of junk. 1st repair was 1 month old. Buyer Beware.

I bought the RF26VABWP1XA1, July 31, 2009 from Lowes. Ive had back panel issues, line issues, ice issues, cooling, and resulting in replacing groceries. I had to even put the groceries on my doorstep to keep them cold but from freezing in the fridge. Replacing groceries and having a repairman to come out because of manufactures problems is very expensive.

I purchased the Samsung refrigerator from Sears 1/5/2012. It was a very costly purchase - $2500.00. Shortly after I had it, the ice maker didnt freeze/chill well. That issue was addressed. Then the ice maker didnt give an adequate supply of ice. Apparently, the computer screen/mechanics that controls that was replaced by Samsung. The repairman stated it would need replacing again because the set was all wrong. The ice is not making ice again. It was replaced April 27, 2013.The make-up of the dispensing controls appears to be set up for failure from the beginning. The ice and water are sort of piggybacked to each other and something within this or the computerized screen will not allow them both to work. I have contacted Samsung and they have not attempted to reach out to me to resolve this problem with their product.

Refrigerator mod # RF28HMEDBBC/AA - From the first day of having ice, it took FOREVER to get a glass of ice out of it. I called customer service after 2 weeks of use and had them listen to the ice come out and how long it took and she said oh that is normal. The ice comes out in a half crushed half cubed form and I told her THAT is not normal. After trying to convince her that I was over 70 years old and have had ice maker the last 40 years and I know how they are supposed to work and this one sucks and I got extremely frustrated with her I hung up. 4 month later I called back in because the ice maker was freezing up on the inside and outside. They sent a repairman out that totally blew off the first appointment and the second appointment but showed up for the third one but didnt have the parts needed and had to order them. Showed up with those parts, replaced them.After a week it started freezing again. I called back in and they replaced the internals again and two weeks later it froze again and they replaced it again with an upgrade of gaskets on the ice maker along with the internals of the ice maker again. It took almost 36 hours to fill the ice maker and it still comes out half crushed and half cubed. Yikes. It has made a loud noise since we have had it and all of them say this is NORMAL!!! REALLY. The refrigerator part has worked great. The shelving totally sucks for placement of items. NOTHING fits anywhere. Would I buy another one? Not only no but hell no!!! Freezer part is great and no complaints with it. I certainly hope this helps anyone looking to purchase a Samsung French door refrigerator.

Ice maker failed shortly after warranty expired. I would not recommend purchasing this brand for a refrigerator. It is very disappointing because Ive loved my other Samsung products, but this ice maker issue a total disaster and Samsung has not remedied this widespread issue with their product.

I bought this refrigerator two years ago. Paid almost 4000 for it and its been trouble ever since. First they cant seem to get ice maker to work right so I had to manually defrost monthly. Now for the big issue, this is a dual zone model meaning it has two compressors one for each zone, well the top zone compressor went out. Service man came, ran diagnostics. Sure enough compressor quit. Samsung now says this is a non repairable item. So at this point the fridge is junk. Samsung says they will buy it back but have been dragging their feet on how much they will give me or when this will happen since November 16. They are still seller my the dual zones and not disclosing that if compressor goes out its a throw away. I will never buy Samsung anything again.

I am writing this just so other consumers can make an informed decision. I bought this french door refrigerator at a cost of over 1500 dollars Cdn (28.5 inch) expecting a fridge for at least five to ten years... Within a year the bottom shelf cracked and crispers couldnt be used. Within the next year two of the shelves in door cracked and are useless. Replacement costs are prohibitive. The plastic fittings are literally falling apart and not warrantied. I have an expensive fridge that requires duct tape to keep shelving together. Did I get a lemon? Dont know but at two years old, the fridge looks like a write-off.

I have a Samsung refrigerator that I purchased about 3 years ago. Last Christmas we lost power for about 10 seconds and the refrigerator stopped working. I unplugged it and waited about 10 minutes and plugged it in again, and it started up again. Whoever heard of such a thing? I noticed one of the doors to the refrigerator was lower than the other, and scraping on the freezer door below... Ice maker is available, but I dont use it, and the cover kept falling off. Eventually the small box fell down into the freezer and I had to keep adjusting it until a friend finally unhooked it. Last night, (Sat. night) I opened the refrigerator door and noticed the temp. was 48 degrees. I unplugged again and waited 1/2 an hour then plugged it in again. It didnt work. I went to bed and this morning the refrigerator was working. I had a Samsung smart tv that lasted about 14 months and stopped working. My repairman said it could not be fixed and he had never seen such a cheaply made tv... I will never, ever, buy another Samsung product...

I purchased a NEW Samsung dishwasher DW8OJ 302045-AC from a clearance centre on July 4/15. I had it installed, July 12th. By July 25th, it would not operate. July 29th I reported it to the Samsung service centre. It was transferred to a local appliance centre who ordered parts, and Sept. 7th, two electronic panels were replaced. It created a new problem. Now Samsung wants me to disconnect it, and they will pick it up, and after 2-3 weeks refund my money. They acknowledge that their product is defective but refuse to replace it or compensate me for the installation or disconnection or inconvenience.By the time I receive my refund, I will have owned this inferior product for almost 4 months and used it only 5 times. Never buy a Samsung dishwasher - this is not an isolated incident. Read the other negative reviews. The Samsung service department is located in eastern Canada. You can e-mail but good luck reaching them in the afternoons. QUALITY CONTROL AND CUSTOMER SATISFACTION ARE NOT IMPORTANT TO SAMSUNG!

On Oct 12 of this year I bought a Samsung Self-Cleaning Slide in Convection Range Model Number NX58H9500WS. I normally keep it clean manually, but decided to try the self clean option a week ago. After it heated up, black noxious smoke was billowing out of the oven. It was setting off all my smoke alarm, and spreading black soot everywhere. I shut down the machine from the electric junction and opened all the windows. I believe if I hadnt thought quickly it would have set fire to my apartment. I called Samsung, and they came here and inspected the machine, and voided the warranty. How does one void a warranty on a machine that was obviously defective, and could have caused a house fire? I went to the place I purchased the machine, because I had a warranty with them. They came, and they verified the stove had gone on fire. The company I purchased this from is taking care of the issue that Samsung should have taken care of. This is reprehensible on the part of Samsung Customer Service. We are now allowed to return said item to the store and will be picking out another range. You can guess it will NOT be a Samsung.

We ordered the Samsung microwave when we built our home. Money was tight so we found one of the least expensive microwaves. We have now been in our home 15 years and the Samsung is still working well, however, not as well as it did when it was new. I have noticed that I have to add time to heat. But for the price and look, when it does finally go out, I will look at purchasing another Samsung.

DW80F800UWS - Do not buy!! Junk. Lasted 11 months and broke. Need software update and an updated part. Took almost 2 weeks to come out and fix. 2 months later broke again, new problem. Now I have to wait another week for extended warranty to come out. Also inside was covered in a white residue. Samsung tech stated it was due to soap...dishwasher soap not good for a dishwasher! Says they only recommend finish but it says that nowhere in any Samsung paperwork. Again its junk, save time and money!!!

Has everything I wanted plus more. Love being able to access my refrigerator from anywhere so I can know what I need while out. Being able to play music while cooking is amazing. There’s just so many features I love. Large capacity, LED, door open alarm etc etc. It’s amazing.

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.