Brand new Samsung range purchased a little over a year ago, went to clean a smudge off with a water dampened microfiber cloth and the black coating started flaking off of the front near the edge of the door handle. Called Samsung and they of course wont cover it because they consider it cosmetic damage! Its not cosmetic. Its defective! Never buy Samsung!!!

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I dont agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an Executive Relations representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

After less than two years with very little use, the microwave started beeping and giving error code SE. I tried all suggestion of unplugging, disconnecting wiring, etc. but still have defective unit. Obvious defective unit needing warranty recall! I started looking for a replacement but you can bet it will not be a Samsung.

We bought a Samsung Dishwasher at the Sears store in Plymouth, Wisconsin. It only worked for about three months. At first, very well. But after that, it would start and then shut off after about five minutes not washing the dishes at all. We would start it over and over and the same thing would happen, it would make noise as if it was starting the wash cycle, then shut off and the alert would have switched on its own to delicate, which we did not set it to. The soap was always untouched, the dishes never cleaned. We called Sears and they said our computer panel was not operating properly. We had them replace it. The dishwasher worked for maybe a month and has now stopped working again, even after a new computer panel was installed. This is the worst dishwasher I have ever owned. I was going to buy a Bosch (which we have had at two other homes and felt it was an outstanding product), but was talked into this crummy one by the saleswoman who assured me it was even better than Bosch. Yeah, right. What a joke. It is pure garbage. I feel absolutely ripped off of 700+ dollars and a lot of aggravation with two lengthy service calls and hours and hours on the phone. I want my money back but feel I have zero recourse. I am so mad we threw good money after a very, very bad product. DO NOT BUY A SAMSUNG DISHWASHER. EVER.

Our Side-by-Side fridge stopped working about a month ago. I called Samsung and they offered me a 1 year warranty (which I thought was odd since the fridge was 4 years old). So I accepted, and they referred me to a local repair shop, A&E Factory Service in San Antonio, TX, which by the way is no good as well! The technician came out and said 4 parts needed to be ordered. Only 2 parts came in. Tech ordered other 2 parts. Only one part came in. I HAD to follow up with the Tech, with his company and with Samsung to get that 4th part ordered! Parts finally came in, and the fridge was repaired. Following week, fridge is not working again. A&E sends a Sears tech and says compressor is out of refrigerant (possible leak). He fills refrigerant and leaves before the fridge even shows that it is cooling. Fortunately it did. 2 weeks later (which is today 11/13/13), the fridge is not working again. I call Samsung and get transferred 5 different times because they cant give me a correct department to speak with. In the end, hopefully my fridge gets fixed. I decided to buy a backup the 2nd time around in case this would happen again (which today is the 3rd time). Im pretty sure they are just going to send another tech who seems like they do not know what they are doing and dont make the effort to ensure the fridge gets fixed for good. SO dont buy a fridge from a company who makes TVs and phones, lets put it that way. The model number of my fridge is #RS277ACBP/XAA. That was $1500 down the drain. Dont let the LED lights fool you in front of the fridge and drag you in because you think it looks fancy. Samsungs warranty is no good, their customer service is no good, and the contractors they send to come repair your fridge is no good.

I really hate this dishwasher. It has the water wall way of delivering water to the lower rack. It does not do a good job on either dishes or flatware causing me to have to prerinse everything. As a single person it is easier to just handwash.

Bought a Samsung refrigerator in May from Home Depot. They were on sale and was what we needed to fit the area we had. Four months into it, my wife comes to me saying its not cold, all of the frozen food was thawed and its a mess. After throwing everything out, I called Samsung repair. Talked to someone in India who read from a script. She directed me to some tests I should do first. I did them, didnt work. Called again, more tests. All I want is my fridge fixed. Its under warranty. Whats the problem? Its that they are told not to send anyone and that the consumer should be satisfied spending $1,796.43 for a fridge that worked 4 months. Tomorrow, I am prepared to start the fight. Class action please.

I gave this product a 1 star rating because you don’t have the option of rating it any lower. My wife and I bought a Samsung French door refrigerator with freezer on bottom, and started having problems with it after only two months of owning it. It started filling up with water under the deli drawer, it would then freeze up into a block of ice making it difficult if not impossible to open the drawer and then start to spill water all over the floor. When we called Samsung we were basically told to call a repair person, and pay to have it looked at after we just paid $1700.00 for it and we had it less than 4 months. So much for standing behind their products. If you buy a Samsung product after reading this, and many other reviews just like this one you must have more money than brains. Samsung IS NOT the reputable company they want you to believe they are.

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

We have had this fridge for less than 3 years, as early as 6 months from when we bought it the ice maker would stop working and the fan would get loud, after having a service tech out he said it was a common issue with these as they constantly do this, so I went on line and found numerous people with the french door and ice maker combo have the same issue--Seems like a design flaw, but Samsung doesnt seem to do anything about it. So usually once every 6-8 months I would have to dump the entire fridge/freezer (we keep an old fridge in the basement essentially to allow for this) and unplug the fridge and allow it to thaw out overnight, then I remove the back panel of the fridge (inside) and thaw the cooling unit out with a hair dryer, re-assemble it and we are good to go.The last year we seem to be needing to do this every 2-3 months, I had to do it tonight after 5 weeks--This is ridiculous. My wife said, Wow you are getting really fast at taking this apart and thawing out the cooling unit--While this was meant as a compliment, its kind of crazy that I need to become fast or good at thawing out the fridge--The one in the basement thats 15 years old I never have to touch--The thing is we own a Kitchen cabinet business and we always have to recommend appliances to clients, guess what we DO NOT recommend to them, 1) samsung appliances in general (just replaces 4 year old samsung washer/dryer set) (2) fridges with ice makers. So please do your self a favour and do not buy this fridge. Samsung needs to stop making the RF25HMEDBSR OR ANY UNIT SIMILAR AS ITS A PIECE OF JUNK.

We purchased our Samsung RFG297AAWP French door refrigerator in June of 2009. When it was delivered and hooked up the freezer did not work. Three days later a new box was delivered and hooked up. About 2 years later the ice maker quit working and we discovered ice build up under the large deli drawer. We gave up on the ice maker because we knew that was a problem with a lot of refrigerators and started making ice in. We had a plumber come out and put a cutoff in the line to stop the water. He used a piercing type of cut off which did not work so still had water. Last week the freezer quit and we lost all the food. We had a repairman come out (Samsung recommended). He was quite good and only charged $40.00 but the bad news is that there are several computer boards on the back and after some research he found that other repair people had gone through the board changing and the freezer still did not work. We would have been out that expense and still no freezer. He would have changed out the boards for us but we still would have had the water problem in the fridge. It was 6 years old, and it was his belief that we had a blockage in the refrigerant in the freezer evaporator. The compressor was working fine for the evaporator for the refrigerator. Our last refrigerator was 10 years old, 6 years ago, and it is still going strong in my sisters basement where they use it to freeze their garden produce. I ordered a new refrigerator yesterday, not a Samsung and truly would not recommend Samsung refrigerators to anyone. I really cant believe that they are a refrigerator that is pushed by Best Buy, Lowes, Home Depot, etc.

I own a Samsung Refrigerator model RT33FARZASP/TL, purchased two and half years ago. The refrigerator bears 10 years warranty which is not cooling at all. I lodged a complaint with Samsung customer care, they sent their representative who said gas of the refrigerator has leaked out and I have to pay for the visiting charges and gas filling charges plus parts. When I said, its under warranty, he said warranty is only for compressor. I argued gas remains in the compressor only, and if it has leaked that means the compressor is not good but he didnt accept my argument and insisted to pay the cost of repair. Gas filling will be done by them on 30.04.2017. Earlier I had been using other brands, normally they work 10-15 years flawless.

I bought a Samsung refrigerator 18 months ago and it consistently has the same problem. The freezer and the fridge stopping cooling frequently and the food goes bad. Tried my best to have my fridge replaced after numerous service tickets. Until now, still the same problem and still no replacement or repaired fridge. I just bought a new fridge of a different brand. Never in my life experienced a fridge refuse to cool. Sad...

Two years ago we remodeled our kitchen. The new Samsung over the stove microwave matches the new Samsung stove and has some nice features and I do like it, but it is starting to make a grinding noise. It seems to have caught something from its big brother, the stove. This stove has all the bells & whistles..Looks like a cooks delight... Thats a disguise.The stove really sucks. It cooks everything to hot and the smooth top is a ** to clean compared to my old Whirlpool smooth top. The top burners on the Samsung take eons to come up, and when they do it mimics Kilauea. It will not do a simmer but slow boils. I end up cooking everything on the small burner rings, including big pots. I had to drop the oven temperature down 25 degrees to get the right results. I called the Samsung repair service. The guy told me there is nothing wrong with the stove. He must be a Democrat.Recently, when I use the oven, the convection fan started making noise... It is now making a racket. I checked with an appliance guy and he said that he has seen Samsung stove fans junk out before and eventually seize on a regular basis... the cost to replace the fan assembly would be about $300-$375 bucks. I went on the Internet and found videos on how-to replace the fan. I found an appliance parts website. My husband looked at the YouTube videos and is going to fix the stove himself. Never a Samsung product again. I understand their TVs are not very good either.

I purchased the double oven range Model FE71DRS from Best Buy in Palm Beach Gardens, FL November 11, 2013 and within two weeks - two days before Thanksgiving - the oven went out. The cooktop still worked but NO oven. After hitting my circuit breaker several times it finally came on after 3 hours. Now, for the third time within 7 months again and this time not working at all. I have a house full of company and Samsung service man cant be at my home for 6 more days. Im so mad I can see stars and the customer service WHICH was the worst. Ill be posting a note on my community mailboxes telling my neighbor to NEVER BUY a Samsung --- so maybe these 400 plus people can help spread the word - SAMSUNG DOESNT STAND BEHIND THEIR PRODUCTS!!!!!

The first time I used the self cleaning choice on my oven it burned out the thermometer and possibly the fan and we cannot open the oven door. It is just over a year old and very seldom have we used the oven.

I have had issues with my products after the first year! How does this happen after spending so much on the products. I have called several times for repairs to be made, they are fixed, but before the month is out, I am calling for something totally different. I would like my refrigerator replaced as I have had the most problems with that. What can I do, as I have a warranty until November 2019 but the company where I purchased the products are out of business, HHGREGG?

We purchased our Samsung RF32MWDBSR at HHGREG on 10/12/2014, in Fort Wayne Indiana, am I thankful we purchased the 5 years warranty, never planned to have to use a warranty on such an expensive item but for weather considerations on a $2749.00 model you will consider. I paid an additional $449.99 for 5 yrs warranty to which is SLOW AND SLOWER to have repairs done. This is my 3rd complaint and according to their 3 complaints and Ill replace it with a NEW ONE I am waiting to see. I am not happy with this model. It has had so far, our first repair was on 7/23/2015 when compressor 66A and 34 A went out. E23/ Cond Fan error & Main PCB FAILURE. All this occurred the 1st time, then it would not cool equally as said to be in manual. We called in 2nd complaint they refused to send a repair man out. They made issue to call the other warranty program and give us the runaround. We called the other and nothing happened, then after 6 months they finally issued a check for loss of food for $200 which didnt even come close to all we lost two times. The refrigerator still has a flood of issues they wont fix. I have again just today decided to call in again and ask for a ticket order, all automated, with a 999-999-9999 number to call. Its a joke!! I put in for now a third service call because freezer ice maker is dead for 3 months cause they lost my last service ticket AGAIN... oh my! Well all I can say is Samsung offers no help whatsoever, on this faulty model and have no plans to help their customers who have a 5 yr warranty out either. I would love to sue them! It is beyond a recall when their product cant run for more than 8 months between major repairs. THEY LIE ABOUT WARRANTY CALL INSURANCE. They do not stand behind their product. PLEASE BUYERS BEWARE!

My 3 year old over-the-range Samsung microwave displayed an -SE- error while beeping several weeks ago. I unplugged/replugged the oven and all was well. It started doing it again today but would not go away this time after I unplugged/replugged. I cleaned the sensor at the top inside center of the oven with a Q-Tip and 91% Isopropyl alcohol and it is working again. Dont know if its a semi-permanent fix or not since it just happened today. Ive enjoyed using this oven and have had no other issues.

My Samsung refrigerator broke again. This is the third time since I spent nearly $2000 to buy it new in 2013. But aside from the poor performance of the unit the real problem is the customer service regarding the repair. So far Ive called Samsung every day for the past 11 days and I am on hold again now. Apparently Samsung customer service will listen to the problem you are experiencing, very nicely tell you to expect a call within 24-48 business hours and then throw your information in the trash because nothing happens after that. Every day, I have to begin the process again so in this scenario 24 -48 business hours never passes. Dont buy a Samsung refrigerator. They break and no one is interested in fixing it. Or paying for it. Or replacing it unless you want to box it up and ship it off yourself (they actually suggested I do this!!) There are plenty of refrigerator companies. Please benefit from my experience. Do not purchase Samsung.

Dont buy Samsung fridges. I made a mistake by getting rid of my old fridge (American brand) and buying a Samsung one. Ive been having issues since day one. Now, its been a year and its leaks badly. When I called Samsung they told me I have to pay for their technician to come in. So, my old one worked for 20 years without any issues unlike this garbage that I just finished paying for.

When we were hit with the dreaded SE, Samsung finally agreed to fix my microwave even though it was a couple weeks out of warranty. About 6 months later, the microwave completely shut down. After many calls to Samsung, they said they would fix it if it was the SE problem again but we would need to pay the technician if it was anything else. Ive been without a microwave for over 3 months trying to resolve this. Is there a class action suit filed yet?

I have been searching the net reading all the negative things said about my less than a year old fridge. Mine also freezes inside the back panel, makes so much noise I cant watch TV. So, once again in less than a week I have to defrost it. I wish I had seen these reviews first. I have a Samsung TV, fridge, dishwasher, gas range and microwave. None of them have been what I expected or hoped for. Glad I bought a GE washer and dryer!

We bought a house and put all Samsung appliances, Refrigerator top off the line, Dishwasher also top of the line, microwave. Since day one we have had leaking issues, logged several calls to the Samsung services department, most of the time they would tell us how to get the LC to stop but not fix the issue. Now that the Warranty has expired (1year Warranty) they send out a Tech and want $350 to fix a known leaking issue. They even have a special kit just for this issue. WHAT you put out a defective product on the market and don’t take care of your customer that bought it. Well just like the phone and batteries issues I guess.

I have had my refrigerator for less than 2 weeks. So far it works well but makes very loud cracking noises. It almost sounds like a gunshot. When I called to see if anyone else complained about this I was given an appt. for someone to come and look at it. Was told if it was something about customer education I would have to pay the service call. I dont think so.

Purchased a french door model in 13 that has worked great. Never missed a beat, no complaints. Based on this success bought another more expensive with cold door in Nov 15. Last week which is early Nov 16 the center drawer control panel failed to respond to input. Samsung did send an authorized tech out that diagnosed the issue and had to replace the entire drawer which is currently on order. That is a big fail to me. Replacing an entire drawer vs the panel is poor design and worse poor reliability. This refrigerator has hardly been used.Had I known what the reliability was of this product I would have either purchased an extended warranty which you cannot do with Samsung after the purchase or purchased another brand. I am now stuck with the knowledge that if something fails it will be expensive to fix and no way to lessen the pain with an extended warranty. Buyer beware. I purchased my 2nd Samsung refrigerator based on how great the first one has treated me...

Do not buy any Samsung products. We purchased this refrigerator with ice maker. BIG MISTAKE. Samsung knows their ice makers dont work. So even if they give you a new refrigerator (Samsung) it still will not work. We have had 4 service calls and the repair only lasts about a month. DO NOT BUY ANYTHING THAT IS A SAMSUNG PRODUCT EVER. WHATEVER THE PRODUCT IS. THEIR QUALITY CONTROL IS NOTHING.

Horrible. Everything people are saying here rings true. I had trouble with the electronics panel from Day 1. The timer would not turn off properly, and Samsung did finally send a tech, who did nothing. A year in, I was baking and was unable to shut down the oven because the control panel wouldnt work. I had to throw the circuit breaker to get the oven to stop broiling! I believe I figured that the problem is that the panel gets nuts when it gets too hot since it was ok after the oven cooled down in 15 minutes. Some oven --- aaaaargh!

Bought a side by side refrigerator RS25J500DSR 17 days ago. After waiting the 24 hours for the ice to make, it was evident that there was a problem. The refrigerator only serves two people and one of them is gone most of the day. Its bin has only gotten filled more than a quarter of the way one time when we were out of town for 4 days. We only fill our glasses 1/4 way with ice in an effort not to be without ice entirely. Reported problem to Samsung and a tech called back. Had me to do the tests described in the video then he told me the ice maker was working fine and he was closing my file but would call me the next day to see if resetting it had helped. The next day, no call. Refrigerator was not bothered for 4 hrs. and the bin had approximately 30 pieces of ice. So the next day called Samsung again. Was again told they would send out a repairman. Today, was called by Tech. He stated that he was trained by the engineer and the ice maker in this refrigerator only makes 6 pieces of ice every 90 minutes - 2 hours. A total of 70 pieces of ice in a 24 hr. period. It is not designed to provide very much ice. I cant imagine that anyone would buy a refrigerator and not rely on it for daily ice. He also stated that the bin is not suppose to fill up more than 1/4 way full. Again they have refused to send anyone out because they know their ice maker is practically worthless. I wish I had seen these complaints before I bought it. I did look at the rating for this product and since it had a high rating I thought I would be pleased. However, this is the worst purchase I have made in 60 years. I dont ever plan to buy anything that is Samsung again.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and theyd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, its not Samsung ever again.

I purchased a Samsung refrigerator in September 2009. Since that time I have had to have to ice maker replaced and now the ice maker has to be replaced again. Plus the freezer is not getting cold enough so that is another repair. I am thinking of just getting rid of this piece of junk and getting another refrigerator. Samsung Refrigerator is awful. I have nothing but bad things to say about this refrigeration. I am telling everyone I know to never buy a Samsung appliance.

I bought dishwasher as well as refrigerator and electric range in 2013. In 2014 the dishwasher started to have problems (the soap compartment wouldn’t open), so the technician came and replaced the whole dishwasher under the warranty. In 2015 the dishwasher started to malfunction again, the same problem. Another technician came in and replaced part under the warranty again. In 2019 the same problem occurred again. This time the first technician couldn’t replicate the problem. The second technician came in, and he said that it’s most likely intermittent problem, and it’s possible that 3 different parts should be replaced, and since the warranty run out, he doesn’t recommend spend the money on the unknown. I really appreciate this concept. When I called Samsung again, they said that the main circuit board under the warranty since it was replaced in 2015. But when I tried to call the company who is fixing the dishwasher, they explained to me that Samsung doesn’t extend the warranty on the replaced parts and everything goes to the original date of purchasing or replacement of the machine. I had a dishwasher for over 20 years in Massachusetts (not Samsung), never had a problem. Never will buy Samsung products again and wouldn’t recommend it to anybody. On top of the bad product, bad manufacturing warranty too.

We have had our Samsung refrigerator (RF263EAWP) for about 2 years and its already starting with the pooling problem underneath the deli tray as many have reported (e.g. Lisa of Elkton, MD on Oct. 18, 2013). I can see by the other reviews this is just the beginning. As she said I checked (some of) the reviews - although not here. Many said it was a good product. The construction is cheap at best. I am also upset because it does seem that no one knows where this problem is originating. The user manual and online sites were no help. I guess were stuck with - at least - keeping towels in our unit to keep it from flooding. Im glad we did not get the water dispenser; it would have been more headaches!

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

Samsung Refrigerator RS2530BBP - We purchased this refrigerator from Conn’s Appliance in March 2009. About 4 months ago, we noticed that the refrigerator compartment was not cooling. We researched the problem on the internet and found a lot of people had reported the same problem with this particular model. Following the suggestions on the internet, we removed the panel in the rear of the freezer compartment and found the evaporator core was completely covered in ice. We used a hair dryer and melted the ice. This resolved the problem, but only temporarily.Within 2 weeks, the refrigerator compartment was warming up again. We, again, took the panel off in the freezer and melted the ice. One of the suggestions we found was to replace the sensor on the evaporator core so we ordered a new sensor and replaced it. This did not resolve the problem. We called 4 different appliance repair companies and none would work on a Samsung refrigerator. We have resorted to thawing out the freezer every 2 weeks to keep the refrigerator cold enough to keep our food from spoiling. At this point, we are shopping for a new refrigerator and we are NOT looking at Samsung. We have Samsung TVs in our house and Samsung cell phones and have not had any problems with them but we will never again buy a Samsung refrigerator.

Samsung microwave SMH9187 - As others describe, the microwave started to beep and the -SE- error code appears. This signifies a display panel issue. Some have had success disconnecting power source for ~15 seconds. Others had success by simultaneously holding the stop/clear and enter/start buttons for 20 seconds. Someone else recommended disconnecting the display panel. This is easy. It is easy to remove the plugs and on my model, only the two white and blue plugs at the bottom could be incorrectly swapped but the blue plug connection has the word blue clearly shown. I had disassembled and am trying to use fans to remove moisture. This malfunction occurred after a nearly two inch rainstorm, so there might be some moisture causing the failure. Samsung said they would extend the parts warranty even though I am outside the 1 year warranty, so I would need to pay for a serviceman. If it is just the display panel and if I can get the part for no cost, this is an easy install.

After a year and half, the dishwasher pump needed to be replaced. When I called Samsung to have it repaired, they said its not under warranty. Do not buy a Samsung dishwasher. The worst customer service and dishwasher.

My icemaker dispenser stopped dispensing cubed ice. It still dispensed crushed ice and water. I called Samsung for factory authorized service. They arranged for one of their authorized repair serviceman to perform repair. I watched as he called Samsung to talk to a tech. Im an electrician and it became apparent to me he did not know what he was doing. He listened to the tech and using his meter, he checked several connections on the printed circuit board. Several times, he was checking the wrong terminals and had to ask the tech to repeat where to check. He said he needed to order parts and would be back in a few weeks. When he returned, he installed the parts and said everything was working. I paid $433.77. Later, I noticed there was no ice being made.When I tried the dispenser, it no longer tried to dispense any ice cubed or crushed. I called Samsung to complain. I was given a phone number to call. The person there listened to the trouble I was having and said the parts replaced would not have fixed my problem. He said he would send out parts and arrange for a different repair company to install. When the new repair person arrived, he listened to my problem and said the parts sent would not fix the trouble. He checked out a few things. When he put the parts back together, the water dispenser no longer worked. He said he would need to call Samsung for parts and left. After two weeks, I called to find out the status. I was told that Samsung would not authorize any farther repair but nobody bothered to call me.I called Samsung again and was told they were sorry about the misunderstanding and issued a new work order number. A few days later, I received an email stating the work order number was cancelled. Another call, another order number and again another cancel email. Again, I called, got a new number and again a few days later, a cancel e-mail. I called again, this time, I was asked to hold. Before the operator put me on hold, I heard him say to someone else, Its that (my name) again. What do you want to do? Then he hit the hold button. When he came back on line, he said Samsung was no longer going to attempt any repair. When I stated that I was out $433 and my unit was worse than when their repair people started working on it, he stated, Sorry but youre on your own. This story has been abbreviated for space allowed.This exchange went on for almost three months and involved many, many phone calls and e-mails. It involved nine different service order numbers, most of which were cancelled within days of being issued. Do not buy any Samsung product. They will not stand behind it with quality service and will just try to drag out the problem until you go away.

They refunded the cost of the oven. I had the original receipt.

Strongly disliked from the first load of dishes. If I wasnt so handy to do all the fixing myself this dishwasher would have gone to the dump already. This dishwasher is so very picky on how the dishes sit in the racks; often have to rewash dishes that were cleaner going in. Have used dishwasher cleaners too. Miss my old Whirlpool.

If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

I purchased my Samsung electric range Model NE597R0ABSR in September of 2014 from Nebraska Furniture Mart in Kansas City, Kansas. Last week on 08/10/2017 the oven suddenly caught on fire when I turned the oven on. Nothing in the oven. The control panel read that the temperature of the oven was only 275 degrees. I just heard a clicking noise and then a small boom and I could see my oven was on fire through the glass. Smoke alarm went off, and I got the fire out without getting hurt. The heating element in the oven had caught fire on its left side and was melted. The lens around the light was also scorched and then there was all the damage to the walls of the oven being scorched, the oven door glass was also scorched and damaged. I was very lucky that I was still in my kitchen when it caught fire or else I imagine more damage would have occurred to my kitchen and home. Of course being 3 years old it was no longer under warranty, but from the number of complaints on this same issue with Samsung ranges which not only includes my model number but other Samsung models it appears to be a manufacturing defect. I called Samsung customer service 1-800-726-7864 and told them what happened and they said it was no longer under warranty. I said to them that it looked like a manufacturing defect and was told well manufacturing defects were only covered for 1 year (ridiculous). The stove is a fire hazard. I unplugged the stove after I got the fire out. Then the Samsung customer service rep I talked to the 3rd time finally said that they would sent an authorized repair service to my home to evaluate the damage. Samsung would pay for the service evaluation and the labor to replace the parts, BUT NOT THE PARTS. Turned out that when the tech took the back off of the stove, it was the wiring harness that had been on fire also, plus the circuit board was damaged and that was just what he could see without taking it apart any further. Turned out the circuit board, the wiring harness and oven heating element parts would be a whopping $420.00. That was just the beginning, then there would be another $60 charge for the tech to come back. I told the repair service I was not paying for any parts and would not be having the stove repaired and it was ridiculous for me to have to pay anything at all for Samsungs negligence in manufacturing a stove with so many defects. An electric stove should never just catch on fire because the oven was turned on, and the wiring harness shouldnt have caught fire ever. That $1000.00 stove should have lasted more than 3 years. Samsung obviously does not care about their customers, or their well being, and I will never buy another Samsung product. So many of their appliances have exploded, caught on fire that it is ridiculous that these same products continue to be sold to the unsuspecting US public.

I purchased a Samsung Refrigerator in 2013, RF217ACRS/XAA, French door. After less than 1 year one door became broken, because plastic hinge of the door. In that time, it still was under warranty. This year I have another problem, ice start accumulates in back side of refrigerator section. This summer I already defrosted it 3 times. Lady in service center told that problem is more likely in evaporator and repair will cost me $300. Sounds like I will need spend more money to keep this one in working condition. I am very, very upset. So, they use cheap plastic and cheap part, put together and after sell it as expensive unit.

My Samsung refrigerator has been worked on twice for ice and water under the tray. I have also called Samsung with no satisfaction. I hope someone is working on the class action suit. I will never buy anything from this company again.

RF260BEAEBC Side by side refrigerator with bottom freezer - Upper cabinet fan started hitting ice accumulations. Samsung would not cover even however Home Depot stood up and fixed that. There is water standing under the crisper tray ice now, another ice accumulation problem. DO not buy Samsung Refrigerators. Service and product from Samsung is zero.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

My husband and I purchased a Samsung French door refrigerator with the bottom freezer. This refrigerator contains two ice makers one in the refrigerator and one in the freezer. The Ice maker in the refrigerator has stopped working and I found out today that Samsung does not make the parts to repair my ice maker in the refrigerator part. I have spent almost $3000 for this refrigerator and it’s only about three years old and I am quite upset at the fact that I can’t get the parts to fix it! The model number is RF263TEAESG/AA. The part number for the ice maker is DA-97-08117B.I have spoken to Samsung directly on May 24, 2019 and spoke to Ryan and she directed me to J and J international for Samsung parts, I spoke to a woman named Dawn who looked up my part number and told me they discontinued it and I cannot get it. What am I supposed to do with my refrigerator when my ice maker doesn’t work and I’ve spent all this money on it and Samsung discontinued the part. I still had to pay the appliance guy $150 just for showing up and letting me know that he can’t get the parts. I personally feel that Samsung is putting out poor quality appliances and I will never purchase one again. I am stuck with a Samsung refrigerator that does not work properly and I would like you to contact Samsung about this problem! Sincerely, Debra **.

We bought our Samsung refrigerator (#RS265TDRS/XAA) in June 2013. As soon as the warranty was out, we started having issues with the freezer and the ice bucket. The refrigerator started making noises. June 2015, our temperature sensor went bad and after wasting lots of hours online and on call we were able to get a Samsung representative to replace the bad sensor (paid $170). Dec. 2015, the temperature sensor gone bad again and after following the same process, we were told we have to pay for the labor and parts again. This is ridiculous! Why should the customer pay every 6 months for a bad repair rework? I guess they make more money on replacing bad quality parts than on selling a quality product. I canceled their service appointment and am hiring an independent repairman to do the repairs. I can at least get the work done at a good price and buy a good quality sensor (that would last more than 6 months). There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. The only Samsung products that we have are refrigerator and phones. We have had issues with our Samsung phones, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future.

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.

The dishwasher is fairly quiet. It has several wash options as well as a separate dry option. The racks fold down so you can put large or unusual shaped items in it. It is pretty but the stainless streaks more than I would have liked. All and all, it works good. I would recommend this dishwasher. Works better than others I have used. Fairly decent price for the quality you get.

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughters bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it. One morning when I went in there the burner was on, just barely thank goodness, and someone had put a Krispy Cream box on the stove. The box was brown from getting hot. I took a picture of it. I had three teenagers in the room next to the kitchen. One day Samsung is going to have a HUGE lawsuit on their hands when someone dies in a fire due to the ignorance of their engineers and the refusal of the company to correct the defect. It should be common sense to put as safety on these knobs. I am not surprised to have come across this page. Never will I purchase anything else made by Samsung.

Mine continually froze and had to be thawed and the repair cost was over $500 with only a 30 day warranty. The picture with water is the amount I regularly removed under the deli tray. The temp pictures show the temp the fridge said and the actual temp. Lots of ruined food. I suggest you google class action lawsuits and check the FB page on Samsung refrigerators. They do not stand behind their products. I will never purchase another Samsung of any kind.

Model RF217ACBP/XAA - The refrigerator began leaking water into the vegetable bins when the refrigerator was less than 3 years old. Frost is melted and drips into a trough and then is supposed to run down a tube to be evaporated. Unfortunately, the water in the trough began to freeze and eventually began draining into the vegetable drawers. I spent four hours defrosting the refrigerator but after two weeks, water began to drain into the vegetable drawer again.I called Samsung and was told that for nearly $400 I could buy coverage for repairs that would be good for one year. That would be on top of the $1421 I paid for the unit less than 3 years ago. I declined. Now we have to avoid using the vegetable bins or purchase racks so food will remain above the water until we can afford to purchase a new refrigerator. I am retired and my wife works less than 40 hours per week. In the past few weeks the paint began to come off of the two door handles. Now the refrigerator doesnt look very new or nice.

Had the Samsung refrigerator a little over a month and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the last person I talked to must have forgot to assign a technician. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. The next day a Samsung representative called and while I assumed he was the technician calling to set up an appointment, he told me that no, he was in the product dept and was just calling to see if my ice maker was still broken. The only purpose for his call was to inform me that it would be ANOTHER 48 hours for a technician to call me.When I asked if the technician would call over the weekend, he responded that some work weekends, some dont. I asked to speak to his manager and he told me his manager was unavailable. Three days later and seven days after my initial call a local technician finally called me. He instructed me to push buttons on my freezer that I did not have and besides the fact that he sounded 12, he was completely confused as to which model I had and told me an engineer would call me back. When I asked how long that would take he said he didnt know, the engineer was in the field. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with.

I will never buy another Samsung dishwasher again. The inside baskets started rusting falling apart and the replacements cost over $200.00 for the top & $200.00 for the bottom.! The dishwasher also makes a squealing noise near the end of the cycle! The Samsung dishwasher cost us over $1000.00 dollars, it’s not worth the aggravation!!

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

Food and liquids have seeped under the seals of the glass shelves. How can I get it out? Soaking does not budge it.

We ordered this fridge (Samsung door in door side by side) Nov. 29 2017. It was delivered Dec 23 and later that day the water dispenser started leaking. LOWES CAME BACK and put two little clamps on the water line. It still leaked so they ordered another one. We have now had 3 New fridge delivered and all leak. Well we decided on a GE fridge we are for delivery.

These are possibly the worst appliances ever made. Researched before purchasing, and reviews were good for the price ranges. However, have had it repaired twice for same problem - no ice, leaking water, ice buildup on drawer so wont close. Repairman replaced freezer parts, drawer glides, ice maker unit. It now is creating the same problem that we have had from day one of owning it. This is the biggest piece of junk posing as a refrigerator. Samsung does not care. Haveterrible attitude when speaking to representatives, IF you get an answer, or a call back. DO NOT BUY THESE APPLIANCES.

Water is leaking inside the refrigerator and freezing under the produce bins. Then we notice vents on the inside back wall were full of ice. A few weeks we found water on the floor. Then the freezer started frosting and we found ice forming on the outside freezer drawer. We have defrosted it several times and the problem keeps repeating. I see online hundreds of complaints for this. These models should be recalled! Last Samsung product for me!

We have a side by side Samsung Refrigerator with freezer drawer on bottom. Its not as big as I had hoped because the ice-maker takes up too much room in the ref section. And it doesnt do a good job of making enough ice. Weve already had to pay over $100 to have the ice maker fixed. Frustrating. Also, the bottom shelf on door never fit properly, has broken several times.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

My Samsung French door refrigerator Rf267AERS started making fan noise and frost build up exactly one year after I purchased. So, it won’t be covered under warranty. I called the customer service, who were glad to forward me the service company phone number and made sure I realized I will have to pay the bills. I wish I have read these complaints before spending over $2,000 for a high end refrigerator that will need services right after the one year warranty period.

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so weve had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now weve emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasnt been coming on at all, so something obviously happened. Hubby pulled it out and didnt notice anything, but after reading all these posts, I think were facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

A small plastic bracket that supports the upper ice maker in my french door refrigerator (RF 323TEDBSR) broke. I have spent more than two months with Samsungs official parts department, J & J International, Inc. trying to obtain the part. Initially they told me that the part I needed was the assembly case and auger motor. I couldnt believe it but they swore it was an integrated part. I ordered it to the tune of $175. When it arrived I took it out and it was immediately clear that it was the wrong part. So I called and received a Return Authorization number. I was told that I would receive a shipping label by email. After a week, I called again and was told that it hadnt come to me because they only make these labels up on Wednesdays! I was instructed to wait a few more days. I did, no label. I called again and was told that they had misspelled my email address and would send it again within the hour. I waited two days and contacted on-line customer service. They also told me that my email was misspelled (what, again?) that they had spelled office with two Is instead of two fs. Customer service told me that they had alerted the proper person to the problem. When I asked for that persons information, I was told that it doesnt speak to the public. Nice!Oh, the reason they authorized the return is that the bracket, which is held in place by three small screws is a non-serviceable part because it was installed before the case was foamed in for insulation. They might as well have told me that there was no such part in my refrigerator. They think that they can give you an stupid excuse. Actually, it is a piece of plastic, the size of my hand, that weighs about two ounces. Worth two dollars at most but Id gladly pay $20 because, without it, I have no upper ice maker. I have been in touch with Samsungs Executive Offices to no avail. A company that doesnt support its own products should be forced out of business. I bought this refrigerator from Lowes. I think they should consider the effect on their customers by continuing to advertise and sell this garbage. No more for me.

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not. Samsung Corp. you make a horrific product and I will be pleading with the store that I bought it from to give me back my money in full so I can go back to my normal life. I cannot and will not eat out for another week, month or year because my $1500 refrigerator does not work properly. And just so we are clear, ALL THREE OF MY SAMSUNG Refrigerators were BRAND NEW. ALL THREE WERE FAULTY. I hope this is clear enough that three times is not a charm. In addition to the bad manufacturing, the delivery service managed to deliver a scratched left front French door, left all the packaging inside, dumped about a gallon of water onto my Laminate Floor which I had to personally dive to the ground with bathroom towels because the water would absolutely ruin the floor and they SCRATCHED the side and front of my BRAND NEW WASHING MACHINE, and then denied the damage. I was literally standing right there during the entire install. Hello I was the one cleaning up the water so of course they scratched it. My towel sure didnt. Anyhow, bad product, bad service, and subpar customer service equals the end of customer loyalty to Samsung. Samsung get out of the appliance business.

I called the customer service line to request a new handle for my microwave. They called back and I requested that they send me an email with the companys name that I can contact. Its been 2.5 weeks and I have received the email. My sister in law has an oven from them and she had horrible customer service trying to get it fixed. After a month it still isnt fixed.

I know Samsung makes some good appliances but I got stuck with a lemon and no one wants to take care of the problem. My wife and I purchased 4 Samsung appliances from HHGregg late September of 2013 and spent over $3500.00. No problems with 3 of them but the fridge has been nothing but a pain. First ball bearings fell out of the freezer drawer. Got it fixed. The ice cube maker has been giving us problems since weve had it. To make a long story short we found out it was not sealed properly. Had it fixed I thought, then 3 days later it started doing the same thing but worse. Was without our fridge for 5 days. Been in contact with Samsung for almost a week now and still dont have an answer. They wanted a copy of the invoice thinking they were going to give me a new one. Recd another call last night from Samsung and the lady asked me if the problem with the fridge was fixed after being on the phone the same day with them explaining my problems for the 4th or 5th time. I said you got to be kidding. Dont you people communicate with one another. All I can say is dont have a problem with your Samsung appliances or anything you buy from HHGregg because they will put you through hell trying to get the problem taken care of. After you buy something from HHGregg you’re on your own. They pretty much blew me off. Terrible customer service.

Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as Ive had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didnt want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Shouldve realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung wont help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that theyre hurting any reputation that they had.

Samsung Model DW80J3020UB - I notice several weeks ago that it wasnt drying properly. Couple of nights ago I was getting ready to go to bed when I noticed the dishwasher was still running in the heavy cycle which we never use. I tried to stop the dishwasher but couldnt, it kept going back to the heavy wash cycle. Then the door latch broke and dishwasher thinks its in the wash cycle with the door open. I didnt want to go to bed with fear of the dishwasher start in the wash cycle and flood the kitchen. I took the door panel off and cut the wires going to the motor and the motor kept running, got the door to close with motor still running. Got up the next morning motor not running, went to Lowes and bought a Bosch dishwasher. This Samsung dishwasher was bought in Nov 2015. After reading several other reviews I had to add this to warn people not to buy a Samsung dishwasher. PS Lowes does not carry Samsung. Any more wonder why.

We have the same issue with Samsung refrigerator model RS263TDRS/XAA purchased in 2011. The fan makes loud noise and stops as soon as door is opened. The icing inside the casing is leading to this fan noise. Samsung sucks. Add me to lawsuit. Please send confirmation when done and send updates on the lawsuit. Thank you.

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

I bought a DMT300 series dishwasher not even 2 years old. For the last 3 months, when you try to do a cycle after about 5 minutes the normal-heavy-quick lights continue to flash and wont wash anymore.. All I can say is that I will never buy a Samsung again. My husband said just go buy another dishwasher. To us its not worth calling someone in to fix it, cause they automatically will charge you about 150.00 bucks just for showing up..

We purchased the Samsung French Door Refrigerator Model: RF25HMEDB6SA back in August of 2014 and started experiencing issues 18 months ago. Water was leaking from ice maker into crisper. Ice maker was also freezing up and required defrosting. Also, the refrigerator began making a churning noise so we finally contacted Samsung to get the appliance serviced. They sent a technician from their authorized repair company (HSN) on 6/1. The representative from the company said that it was a bad sensor that needed to be replaced and should not have any more issues. Within 10 days, the churning sound was worse than ever. Called them back, same technician fixed the issue again. Wrong!Long story short, Ive had several interactions with Samsung and their service company with no positive results. Even though I had $200 invested in the repair with Samsung/HSN, I decided to contact a reputable company to diagnose the issue. They informed me that the service company did not follow the service bulletins that Samsung published. The cost to deploy the fixes that Samsung recommended would be over $1K for an appliance that I paid $2400 for not even four years ago! We are now buying a new refrigerator and will NEVER buy another Samsung product. Terrible product and dishonest company.

Excellent value for the money and love the egg holder, extra-large for double pack eggs. The other draws are large also. Very happy!! Also if you have a whole house filter for your home you do not need a filter for the refrigerator saving you money.

I purchased a new refrigerator in June of 2016. The refrigerator was on back order and was received on July 2016, 1 month later. Purchased online from Best Buy. In December 2016 the refrigerator side stopped working. Called Samsung, ticket made, service ticket created, local repair sent to review. Tech said parts were needed and has received numerous calls on same issue. Fans seized and no cooling.When I purchased this refrigerator I felt it was to be a good 10 to 15 years before I would have any problems. My last fridge was a hand-me-down Frigidaire from my mom but felt I would go to a more futuristic appliance with bells and whistles. I was wrong. I have since lost over $400 dollars in spoiled groceries. I cannot use it because it does not cool. Lights are ice. I keep calling Best Buy and Samsung, and get the runaround. Samsung, ticket still open, parts in limbo. Best Buy wont accept it back since its past 45 days of original purchase. I still owe $1,200.00 on a $1,650.00 fridge.I wish I would have checked more reviews on these Samsung appliances. This is to warn others of what can happen to you if you do get such an appliance. Also to point out how Best Buy and Samsung support DEFECTIVE appliances. Samsung thumbs down. Sorry cant help you, is the answer. Best Buy thumbs down. Sorry not our problem after 45 days. Pay 3 times for service and maybe we replace it. Very disappointed with Best Buy on this enigma. Will hashtag this on Twitter and Facebook until I finish paying for it, and hopefully help some other sap from making the wrong purchase, and where NOT to purchase this item with no support or lemon law for defective products that should last at a minimal 5 to 10 years. Very disappointed.

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didnt seem that cold even though the temp read 38 degrees. The problem started getting worse so we reset the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

Purchased Samsung refrigerator in October 2012. December 2014 we were awakened to a loud noise. Since then weve had it repaired 3 times and it still doesnt work properly. Freezing behind the back panel in top refrigerator section. I will NEVER purchase another Samsung appliance.

In 6 months, my Samsung dishwasher that retails for $1600 has broken down 4 times and caused 3 floods. Two of the breakdowns happened on Thanksgiving day and Christmas day (before doing any dishes). Samsung customer service is horrible - drones who can only quote company policy and nothing more. Please share your stories at Samsung Repair Support Group on FB - I started the page yesterday hoping that if enough people join and share their stories, Samsung might pay attention and change their lack of product support.

We upgraded to a stainless steel Samsung gas range two years ago. I loved it at first... it was pretty and new, however at the one year anniversary I noticed that the bottom pan of the oven was cracking and peeling. I contacted Samsung, but alas, we were one week out of warranty but they would be happy to send us a new part for 79.00 plus installation. I said “No thank you,” because I might have to order a number of these because they only last one year. Upon cleaning my stove about two months ago, I noticed that the knobs are all cracked and one is broken... the plastic shaft (that is painted to look like metal) all defective. Probably due to the fact that they are in metal knobs… attached to metal shaft and the exhaust from the oven is directly below the knobs.So! I called Samsung and received the usual mantra that the range is out of warranty, but they would be happy to send me some more to the tune of $55.00 per knob plus shipping. I was on the phone for at least 45 minutes, but receiving no satisfaction. THEN! I got call from customer service a week later, that they would indeed give me a one time warranty on the knobs and to expect them to come shortly. I was really happy and looking forward to the knobs arriving. Well... we are one month out from receiving the call that they would replace the knobs, so I called Samsung to follow up. After sitting on the phone for another 45 minutes, I was told that Customer Service had sent the order to the parts department and the parts department denied the claim. Of course, no one called or emailed me.So, they told me I could order new ones. No thank you! Two weeks ago I was going to bake an item, and my oven would not heat up. We purchased the extended warranty from (H.H. Gregg… who is currently out of business!) so I called the warranty company who sent out a service man who replaced the oven igniter. The service man told me that most ovens are made this way... the bottom plate chips and cracks... the knobs break and crack... and to be on the watch for the convection fan because that will be the next thing. This range is just a piece of junk... NEVER, NEVER, NEVER purchase a Samsung appliance. We thought we were purchasing a quality appliance... guess the joke is on us!!

So I purchase 2 Samsung smooth top convection ovens July 27th 2017 for a small in home commercial kitchen. The use of these ovens would not exceed what any normal home would do in a year as my business is somewhat seasonal and a very small operation. In June of 2019 I noticed one of them not holding its temperature. It would be set at 350 and would actually be 405, or 215. I had a repair tech come out and after trying else we replaced the main brain. This sadly did not fix the issue. Then in August the other oven started doing the same thing. After exhausting every fix the repair technician said that there is nothing else to replace so maybe call Samsung and ask them to do something. After three months of being told they will get back to me with a resolution not once did they contact me back, as promised, until I got cross with them and demanded some kind of answer. Well there out is my little operation! I was told that even one week of use in a commercial setting voids all warranty and that I would have to just get them fixed. HOW!!!! The Samsung repair technician has already tried replacing everything. Never buy Samsung appliances. Just sayin.

I can only repeat what these other unhappy customers are saying. I have managed not to call a serviceman and have relied on internet solutions. Ive had my French door model for 2 years and I have to defrost it about every 2 months. I love the way I can pack a lot of food in it, but I dont have time to fool with this. Usually after 6-8 weeks I hear the noise and here I go getting out my ice chests. This last time was worse and the whole back panel of the refrigerator got frozen. It had dripped down into my lunch meat for a couple of weeks before I realized where the water was coming from. It ran OK for a week and then the noise came again. Now, the temperature is 58, and it says the freezer is -2, but it all my frozen boxes are wilted, and no ice. Its been the worst appliance by far that Ive had as far as problems that are too expensive to get fixed, and time consuming for me.

First, when using the center burner/griddle (that was provided with the stove) I am not able to place pans on the other burners. Secondly the Air Fryer is a great feature, perfect for making Buffalo wings without oil, however since the oven is so large it takes longer than a stand alone air fryer. I do love the size of the oven. I can bake a huge Turkey with plenty of room to slide in some large baking potatoes. This stove is a replacement for an electric stove. So happy with our choice. I can regulate cooking temperature on each burner with ease. No burning or over cooking with gas. Baked goods turn out fantastic. Love the ability to use either Bake or Convection Bake.

We just got our brand new french door 24.6 fridge (RF263BEAESR). We had a GE Profile for over 22 years and it was great but it was white and very outdated. The moment we got the fridge I love it! But then I noticed a loud noise and realized it was the ice maker. I had heard reviews on that so it wasnt a complete surprise. Then I noticed that the fridge was noisy. Instead of a nice quiet kitchen there is a constant noise coming from the fridge. When the compressor or the fan isnt running it’s quiet and peaceful. The only problem is the compressor or fan runs 24/7. It might shut off and be quiet for less than 5 minutes and then it runs loudly again. The noise volume wise isnt that loud but it’s very noticeable especially when I want to just sit at the table and have a cup of coffee. When we are sitting in the family room we can also hear it running. The guy who came out from Frys did acknowledge that it shouldnt run constantly and that it was a little louder than normal. But he didnt say they make noise and that he was very immune to the noise because he services hundreds of fridges. So what am I supposed to buy now?

I have Samsung stove and oven. Its more than 3 years old and its working in good condition. No any issue with Samsung product. I am very happy with this product and easy to use. Maybe no need to change for long time.

COMPLAINT ABOUT Samsung Refrigerator Model No: RSA1STMG. Almost 3 months ago we have bought new appliances for the new kitchen; one appliance was a Samsung refrigerator - Owner Safaan **. Model No: RSA1STMG. Serial No: Y6VU4AD6200261. It looked good, water, ice, child lock, all the bells and whistle.After three months of purchase the refrigerator started problems and losing its cooling which gradually increased and in tow three days it totally out of order. The refrigerator was still under warranty as we bought just three months ago. We went to Samsung below outlet from we bought this refrigerator. Their services are very poor even they dont have manners to deal with customer. If we dont get proper feedback we do not buy anything Samsung. NEVER will I purchase another Samsung product and I plan to tell everyone at the store how Samsung treats their customers. Dont buy any household appliances by SAMSUNG. They are poorly designed and cheaply made. They do not back their products at all. This is the WORST refrigerator we have ever owned! Will NEVER buy another Samsung appliance!Below are the details of Samsung outlet: Samsung Digital Plaza. Shop no:2 Ground floor, plot #7 Mustafa Center B.M.C.H.S. Block # 3, Sharfabad Karachi, Pakistan. Sale Man ** Cell# **. Email ID: **. Samsung technician came out, stood next to the refrigerator, and diagnosed the problem without touching the appliance and never come back since. Its been 15 days. We are regular customers of Samsung and are using many Samsung products since many years. Currently we have two sets of Samsung s6 edge plus, one Note five which are under warranty and also using Note 2 and two sets of S4 and google Nexus also many more products. Hope we will have proper feedback from Samsung. Thanks!

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water wont work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so cant be that) cant turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Wheres the class action lawsuit?

We installed model # ME179KFETSR/AA in our remodeled kitchen in November of 2013. In February of 2014, 3 months later, the Microwave went bonkers (as noted in other complaints) and the control had to be replaced. It was under warranty, so there was no charge, just inconvenience. The repairman told me I should run the fan when cooking ANYTHING on my stove, even warming up canned vegetables. I took his advice and used the fan even though it is very loud. Unfortunately, this did not prevent the need for ANOTHER service call for the same problem in April of 2014. The problem has reoccurred for the third time and the microwave is now out of warranty. Even though the micro is less than a year and a half old, Samsung is only willing to give me the part at no charge, which will probably only cost them $30.00. Wow, what exceptional service. They MUST know the micro has a design flaw. The repair has not yet been performed, so Im not sure how much this is going to cost me, besides my loyalty to Samsung.

I purchased my microwave on 9 Nov. 2015. Firstly, the delivery was so late I got it around 29 and on 7 of March 2016 it stopped working. I called on the service station, the person who was dealing said that you dont have to pay visiting charges but yes if something will be changed inside you will have to pay extra charges. Can anybody help me by telling the diff. between warranty and guarantee. He said that Samsung people are giving warranty, not guarantee.

Purchased my Samsung - side by side refrigerator in Aug 2012. Noticed right away the ice maker did not make a lot of ice very fast. Just about enough ice every day for 2 people. Certainly not enough for a family of more than 2 in my opinion. It also failed 3 months ago so I had it replaced. Looks like it has failed again. Ill keep you posted - but definitely not happy with the ice maker. The refrigerator and freezer work fine so far but the ice maker is a bummer.

Stupid box keeps freezing. Suspect a bad evaporator. Have to constantly break out the ice from the refrigerator section. Online support was useless telling me to tilt the refrigerator 2 degrees. Wont buy one like this again.

Every summer the Samsung refrigerator model RF266abbp starts making a loud noise like an old fan. Every time we open the door it will stop and then it will start if we close it. The repair man came and said just unplug it and let it all the water from freezer flow out for at least 24 hours; then, let it dry and plug it again. Its been the third summer with the same stupid thing. I was cleaning the shelf with the thin glass, the vegetables and fruit compartment with 2 drawers, and the glass exploded! Yes, it exploded! I got glass in my arms and around my kitchen. There were very small cuts in my arms. It’s nothing threatening, but it scared me! I don’t know what to do or how to complain (if it’s useful)!

I purchased a whole suite of Samsung products less than 2 years ago. The washing machine has a slow leak, the oven works ok, however the fridge is a nightmare. Dont expect the ice maker to last more than a year. Also the freezer gets pretty heavy when loaded and the handle is held on by a flimsy piece of plastic. Ours broke after a year and a half and we were told that it is way out of warranty. I kind of expected a handle to last more than 19 months. On top of that there is no easy fix. It isnt just replacing the handle. Its all of the mechanics in the door, they actually told me via chat that this is not something you can fix. It needs a service call from a licensed Samsung repair shop. So hundreds of dollars just to fix my door handle. Upon searching this issue there are hundreds of people with this problem. Samsung has great electronics but I will never buy another Samsung appliance, theres a reason they are generally cheaper than the rest.

Our French door Samsung refrigerator, with a bottom drawer freezer, was good for about 2 years, when the ice maker started frosting over and failing to drop ice in the bin. There is now a 26,000+ member Facebook page of similar issues with Samsung refrigerators which also mentions a few of their other appliances. I do NOT recommend purchasing any Samsung appliances.

Seven service calls in the first 2 years. Repair man said Samsung does not design them correctly and the ice maker will never work. He was right. I have to use a blow dryer and an ice pick every weekend to defrost and keep it going so we can have ice. DO NOT BUY a Samsung refrigerator - do your homework and buy one that has good reviews.

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

Samsung RF267 series- Never another Samsung. I purchased a Samsung dishwasher and Refrigerator at the same time 6 years ago. The dishwasher quit after about 1 1/2 years and the refrigerator has had issues from the beginning. Freezer not draining properly causing water build up under crisper drawers and leaking onto the floor. This is a known problem on Samsungs but Samsung has done nothing to address the issue. Then about a year ago ice maker would freeze up and not work until it was defrosted. Now the water build up is continuing and the ice maker has stopped working completely. This refrigerator is not recommended.

DO NOT BUY A SAMSUNG REFRIGERATOR!! The water dispenser on my Samsung refrigerator makes a stuttering, jack-hammer noise. Removing and replacing the filter and bleeding the water line takes care of the problem - for about a week. Then its back again. 4 calls to Samsung, hours on hold, only resulted in them suggesting that their authorized service contractor, Service Quick, come out to look at the problem - AT MY EXPENSE. I was even told by one Samsung customer service rep that they had never had this complaint before. Really?? Google Samsung Water Dispenser Problems and you will see DOZENS of complaints!

We bought a Samsung side by side refrigerator on July 2013. We were so proud to get a top-notch refrigerator, with cold water and ice maker. Six months later the food in the refrigerator started freezing. We remedied it with turning the temp indicator all the way down. It still froze some of the food. We threw away countless heads of frozen lettuce and frozen tomatoes. We still were not very upset, thinking it was only temporary. A year and 2 weeks later, there started to be a grinding noise from behind the freezer. The warranty had expired so we called a repairman. He was here looking at the fridge for about 1 half hour, and I asked him what the problem was. He said, The main problem is you bought a Samsung. I didnt understand. Now he said the whole back end of the freezer compartment is completely iced over and the evaporator fan is burned out. He said it would take 2 or 3 weeks to get a part. It remedied a part of the problem, but now it keeps freezing over and we have to manually defrost it every 3 weeks. We have to wait for all the ice to melt and put towels on the floor around it to keep from damaging the floor. We have decided to live with this problem until we can save up enough money to buy a new refrigerator. We dont think it will be a Samsung. We bought a 55 inch Samsung Ultra High Definition Television 2 and half years ago. We couldnt be any happier with the clear picture and excellent sound. Our suggestion to Samsung would be to get out of the appliance business and stick to making goods that you do best. Our trust is broken with the snazzy-looking refrigerator with all the bells and whistles.

I have a Samsung RF25HMEDBSR/AA side by side refrigerator that is nearly 2 years old, The ice maker has been a pain since 6 months after it was purchased, the thing drips water constantly, is moldy, does not produce enough ice, etc. It is mounted in the refrigerator portion of the unit in the upper left corner. It seems like it does not stay cool enough to keep the ice fully frozen and functioning. I had the ice maker and auger replace under an extended warranty package (I have been forced to purchase the warranty to the tune of 300 plus dollars a year), because Samsung customer support will not address the issue. The ice maker failed again this weekend after functioning properly for about 4 months. Thank goodness the warranty is still in place so it will be covered. Come on Samsung there are a ton of bad reviews on this unit, step up to the plate and make this right for your loyal customers!