I purchased a French Door Frig. from my local Lowes (RF265ABWP) for $1,600 and not dreaming I would ever need another frig. I didnt purchase the extended warranty. Twenty seven months into its life, it is now dead-- refrigerant leak which took the freezer first and then the frig. Samsung wants to charge me another $100 on top of all the food Ive lost to get a second opinion from their tech. Their customer service and their product stink. I wouldnt ever tell anyone to buy Samsung and they are not customer service oriented.

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

Ive only had my Samsung dishwasher a month and I am in love. Im so glad I chose Samsung! Its so quiet that I can actually run it while I still have company without being disturbed. It cleans wonderfully and my contents are actually dry at the end of the cycle.

Refrigerator part freezing up. Water in the crispers. Food and milk spoiling. Had it for a little over a year and a half. Called the company I bought it from. They are going to see what they can do. Might be under warranty.

I purchased a Samsung dishwasher 18 months ago. I have had issues almost since I purchased it. You turn it on and it runs about 15 seconds and then quits. I use to be able to start it three times and then it would run a complete cycle. Now it doesnt work at all. It cost over $600 and it was even purchased during Black Friday so it was a great deal, yeah right! Customer service is absolutely no help, all they offer to do is sell you an extended warranty. This is an ongoing issue, it should be a recall. Seems like this should have been fixed, I will never buy Samsung again. I also work at Home Depot so guess what... I will make sure I share my experience with customers, since Im in the appliance area. Karma...

Still waiting over a year for glass part on top of the stove. Also the oven heated so slow and inconsistency. I set it up at 350 but it heated up to 200 so its not reliable. Regarding to the glass part, the tech guy said it is only 2 made in our USA. We are waiting so long and dont know whats going on. Even though we have extended warranty on it. Any questions, contact me as Im living in parents in law home. Their name is Melvin and Shirley Harvey. TIA.

I have had the same issue as many others. I purchased 2013 Samsung French Door. Freezer works fine. Refrigerator has to be defrosted about every 6 weeks! Shame on Samsung. Im on the way out to find an LG.

After a year, this dishwasher has stopped working. Customer service informed me that it was out of warranty and offered no real troubleshooting help. I was told to unplug the machine for one minute to see if the dishwasher would reset. No it did not. Obviously from the reviews, this is a well-known issue with Samsung dishwashers and unless the problem occurs within a year, you are own your own!!! DO NOT PURCHASE SAMSUNG APPLIANCES.

ICE MAKER compartment freezes up every 2-3 weeks. Must defrost and reset to get working again. This has been going on for last 2 years on a 5 year old fridge. Samsung COULD NOT CARE LESS. Out of warranty, out of warranty, out of warranty. Sorry for the inconvenience, here’s a phone number of a repairman. This design defect is widely publicized on social media. I asked Samsung if there is a cure for this I’d gladly fix it myself but they WILL NOT SHARE this information. I’m done with anything Samsung makes. Their service is a joke.

I bought the Samsung electric range model NE59J7630SG in July 2017 from Home Depot when they had the huge sale with refrigerator, microwave, and dishwasher. Before, I have been using a different brand electric range for years with no problem. After about 2 months later, I started to see white scratches in the middle of burner. It looked like some liquid residue right underneath the glass top, which I could not get rid of with cleaning. After 3.5 months later, one night, my mom used it before she went to bed, slept, and when we came out the next morning, we saw round shaped broken glasses on the cooktop which soon gave a big long crack across the burner. I called customer service asking for replacement (had 1yr warranty). They sent me a tech to diagnose, then they said they could not replace it because its a physical damage.I requested second opinion, they sent another tech who said he would request for the replacement, didnt hear anything back for 2 weeks. I called the tech and found out Samsung denied it since its a physical damage. The tech said it would cost me $500 just to replace the top after I just spent $750 buying a new one. I have been fighting with Samsung for 2 months now, spoke with 4-5 different managers. Three of them gave me an approval to get it fixed at their cost, but nothing gets done. Every time I call them, I get a different rep at a different location, they cannot connect me to the person I spoke to before. You give them the ticket# with the approval, but doesnt matter. They dont care what the previous manager promised you, you will have to start from the beginning all over again. They are saying its their policy that physical damage is not covered by the warranty, I did something wrong with the range, doesnt admit that its their product defect. I googled to see if people had the same problem as I did, I found people with the same problem!!! Even I found one on this website, this lady her pictures on here and it looked exactly the same as mine and she said one day she heard a loud bang in her kitchen and the crack on her cooktop!! Do not waste your money on Samsung product. Their product is horrible and when there is a problem, good luck with it.

Its easy to use, easy instructions, well-made and will likely last for years, I like using it and others will, too. The dish inside is stable and can hold several items at the same time. You can put hot or cold items in it. I recommend it.

Bought our Samsung side by side in 2013 from Home Depot and took out the extended Warranty. Have have Asurion the Warranty company out here several times for the same issue. The diagnostics all run fine so there is nothing wrong with the Freezer so they would accept our claim for Lemon Law since nothing has been replaced. The ice comes out of the blower down the wall and freezes between the wall and the back. Called Home Depot. They will not do anything. I AM DONE!!

The customer service is horrific. The people are rude and do not honor the warranty. The temperature numbers on our stove started disappearing within the first year of owning the stove. They said it was cosmetic and not covered under the warranty but how could that be since you need the numbers to know what temperature to cook at. Not only is this not cosmetic, it is dangerous as it can cause a fire. A claim has been filed with the Better Business Bureau.

We purchased a new Samsung Refrigerator two months ago. (French doors with two drawers) Overall, I am satisfied with the refrigerator, with the exception of nothing really fits inside the left side door shelves. The issue I am having was with the customer support area. We spilled ice tea in the refrigerator and it has seeped under the glass on the bottom shift. I contacted the 1 800 726 7864 phone number and was told it would be over a 30 minute hold time and I could leave a number for a return call from a technician and I did. The call back was from an individual with not a technician with experience. She more interested in collecting purchasing data than support and I final explained all I wanted was help in how to remove the shelf so I could clean it. There was a long hold and she was looking up answers from a prompter and taking more time to key the conversation than help. Since I was having issues understanding the person and we were wasting our time I asked to be transferred to someone else. I was told they could not do that because the call came to her area basically. Totally disappointed in there customer support for such easy question. If you purchase from Samsung you will get little support from customer services.

We purchased a Samsung side by side fridge/freezer with ice maker in 7/2011. It has been nothing but headaches! If the freezer is a little over 1/2 half, the air doesnt circular properly and then freezes up the back panel and eventually the fan. We have had a tech out here 3 times in 3 years. They have replaced the motherboard, air fan, and 3 ice makers!!! Now, normal companies would call this a LEMON but Samsung told me that its just a design flaw. Is that their way of job security for the tech department? If there are this many issues and complaints, something should be done. Oh and now, guess what is happening AGAIN? Yep, you guessed it, the back panel is freezing up once again and we have had it now for 3 1/2 years. NEVER NEVER will we buy a Samsung appliance of ANY kind again!!

I have a fridge of 1.5 years and just after first year was defective ice maker and now just after 1.5 years, compressor is blown. Compressor is under warranty for 5 years, but after 15 days, Samsung has still not replaced the compressor or the fridge. Every time I call (and spend 1-2 hours waiting for case management), they pretend theyve never spoken to me - even though they ordered the dispatcher that diagnosed the issue! This is so fraudulent and unacceptable. I bought the fridge at Lowes and they should be ashamed to allow this type of dishonest activity to happen. I have spent so much in restaurant bills and spoiled food, I could have bought a Viking fridge. NEVER, NEVER, EVER BUY SAMSUNG. By the way...my Samsung washer/dryer? Also had issues the first year.

Love the convection oven, but the glass cook top is horrible. You can not regulate the heat. Its always very hot and the knobs turn on super easy. If you barely bump one then you end up melting something or getting burned because you dont realize it came on. Very hard to clean the top and cannot get stains or heat marks off of it.

I purchased Samsungs top-of-the-line French-door Refrigerator Model no. RF4287HARS and dishwasher DMT800RHS from Lowes in November 2010. The dishwasher broke down within just a few weeks. It took 3 weeks to get parts, then a week later it broke again. Eleven months after purchase, the LCD panel started acting up on the fridge. Some icons no longer work, and the right side fridge door wont seal very well so items dont stay cold.After several frustrating calls to Lowes for service, I finally got a call from their authorized repair person who told me its not under warranty any more. We argued and I had to call Lowes again where I was assured it is under warranty still. I got another call from the service person telling me Samsung told them its not under warranty. And again, another call to Lowes where I am told its under warranty. The next day, I got a call from Lowes telling me that it was never registered as sold with Samsung so theyre using the manufacturing date for the 1-year warranty date. I had registered the appliances when I bought them but Lowes hadnt bothered to inform Samsung.A day or so later I got another call saying Samsung has now been informed of the sale date and that its under warranty. Now I cant get anybody to work on Samsung. Even their authorized repair centers say they wont work on Samsung appliances anymore because Samsung wont reimburse them for mileage for the numerous trips it takes to repair a Samsung product, extreme difficulty obtaining parts, and Samsung is an extremely slow payer. I talked to Samsung and asked if they would pay for the parts if I paid a service person and they refused. I offered to pay the service centers myself and they refused to even come look at it. I now have a $2,800 piece of junk and it looks like Im going to have to sue Samsung.

Samsung 2.1 OTR Microwave SMH2117S - Sometimes only the timer works, microwave doesnt heat up anything. Sometimes the microwave comes on and go from 60 to 0 in about 10 seconds or less, then shuts off. Tried to pop a bag of popcorn. It turned on properly, then turned off, then on again, then off again, then on again, worst bag of popped corn ever. Of course Samsung doesnt fix their mess up, that bill goes to the customer. I am a customer of Samsung no more. We bought our appliances from Sears, not again. We have only had our appliances for a few years now, they should last longer. Too many complaints about this company.

Dishwasher has had to have multiple repairs and the dispenser wont open to release the soap.

We purchased this range in the Fall of 2016, Model #NE58K9430, with digital dials. There are several things that are disappointing. It is very hard to keep the glass top clean (this is not my first glass top range). Cannot use pot or pan that is not smooth on the bottom as it will scratch the surface. Consequently, I had to purchase new cookware. If you get too close to the digital panel, even your clothes will make it come on. If you get too close, the lock will come on and the only way to get it off is to flip the fuse box!!! I am short and reaching over to clean the top, the timer button will come on, the warmer button will come on, the self clean button will come on, and that is with only clothing touching. I am at the point of throwing this in the garbage dump. No wonder Lowes had it on sale, which even at $1000 it was no deal. Cannot find order info, but was purchased at Lowes Hardware, N. Myrtle Beach SC. I would NEVER recommend Samsung Appliances to anyone.

We bought this refrigerator about 4 years ago. It worked well the first year and the 2nd year onwards we started having problems. Water started leaking from bottom and water gets collected on the drawer base and the vegetable drawer also. The drain plug design is so bad that the its bound to get clogged. The drawer designs are complex and poor that food particles get lodged into the crevices between the various plastic parts and it is very hard to clean and if you try to remove them the plastic parts start to crack. Did not expect this from Samsung products. Poorly designed for cleaning and defrost system is pathetic. Even my grandmother fridge did not have this water leaking problem.

In July 2013, we bought a Samsung 3 door refrigerator with drawer for about $2,000.00. There was a manufacturers defect in one of the electrical cords attached to the drawer, which was repaired here. In January 2013, the refrigerator and freezer stopped cooling and freezing, so we called HH Gregg and were automatically connected to Samsung. Samsung did not dispatch a repairman, but instead said someone would get back to us. We waited all day as our food began to spoil, and called HH Gregg local number and asked for a store manager. He told us he would send an email to HH Greggs corporate office, and they would replace the refrigerator, which might take a week, and that another store employee, Beth, would call us back and set us up with a loaner refrigerator.When Beth did not call, we called her, and she said she had no such authority. I asked to speak to the manager again, and she connected me to Jeff, another person, who informed me that the store does not issue loaners and that there would not be a replacement refrigerator from HH Gregg. We called Samsung several times also, and they continued to say that someone would get back to us in 24 to 48 hours. At this point, we regret dealing with HH Gregg, and we regret buying a Samsung. I definitely do not recommend HH Gregg for any reason, and think people should avoid them entirely.As to Samsung, I am stuck with a lemon and will have to deal with their impossibly frustrating and slow customer service for the remainder of the time the refrigerator is under warranty. I have read several horror stories about Samsung, including 7 repairs in 4 years, at **. In summation, HH Gregg sells shoddy merchandise. No refrigerator should break twice in the first 7 months of ownership. Furthermore, HH Gregg does not stand behind its merchandise. Even thought we did not buy an extended warranty, they should take the refrigerator back and give us our money back, so we can buy a working refrigerator.

I completely re-did a kitchen in our little weekend house and outfitted it with a Samsung SMH9187ST microwave. Since it is a weekend house, the microwave doesnt actually get much use. The microwave was new in 2010 and is now a little less than 2 years old. I got the dreaded SE error code back in the early spring of 2011. It worked for a few weeks during the summer, but Ive had to keep it unplugged (due to the error beeping) since September. Ill try a replacement board that Ill install, but Im very disappointed with this product. Probably, it will be my last Samsung appliance. My $59 microwave from Target has worked great for years.

We purchased this on 8/14/16. Oct 20, 2017. Its completely useless. Lasted 14 months. I have been without a refrigerator for 24 days. Still have two weeks to wait for a part. (38 days total) In the meantime I have a refrigerator with black mold. I have been contacting Home Depot about a refund. Its a NO! I asked for a small loaner. My local Home Depot says NO. I am a very dissatisfied customer. I would give it a zero not a one star. I am on a waitlist to be repaired. This is unacceptable. I want a refund.

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

Purchased this dishwasher in 2012 with an extended 3 year warranty which included a no lemon guarantee. If I required 3 repairs during this period the machine would be replaced. I required 3 repairs but naturally excuses were made as to why it wasnt covered under the warranty. I now have another leakage error, as usual, which is not covered. I get approximately 2 months after each repair before it breaks down again. Also the stainless steel face rusted after less than 6 months which is not covered as it is cosmetic. My 3 year old dishwasher is dysfunctional and looks 20 years old. NEVER, EVER buy a Samsung product!!!

Purchased a fridge in August and the door has a chime that goes off all day long. Called Samsung and they have sent a tech to my house 8 TIMES. And the fridge is still defective. Every time I call they want to send a tech to my house again instead of replacing the unit. Customer service with SAMSUNG is TERRIBLE. HORRIBLE.

I purchased a Samsung dishwasher, stove and microwave. Within a year of purchase I had to repair the microwave and dishwasher. Up until that point they were good. Appliance Problems. Beware before purchasing.

The problem is with the ice maker. It is terrible. We bought the refrigerator in February 2017. Ice maker did not produce much ice at all. Store picked it up and brought us a new one in March, 3 weeks after purchasing the other one. The ice maker is also terrible on this refrigerator. A repairperson will be looking at it in a couple of days. Would not purchase this refrigerator again.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

A year and a half ago bought new Samsung side by side refrig. Now the fan for freezer stopped working. After many hours on the phone with Samsung with no response or help hired a repair service of our choice, since the Samsung approved repair company was not able to fix for 2 1/2 weeks and also was rated very poorly. Do not ever buy Samsung refrig. This is the second one we purchased, should have learned the first time. First one broke down twice on fridge side after 7 years. Never again! Please read all the reviews and beware!

Continuously freezing up water gathering in crisper and underneath crisper. Thawed fridge out. Was good for 1 week. Happens again. I have had this issue for 6 months and the fridge isnt 2 years old.

We purchased our Samsung Induction Range Model NE599N in August 2013. Two days ago we were sitting at the kitchen table when we heard a loud sap from the direction of the range. Later that evening while cleaning the range we discovered the glass top had cracked from the back left corner all the way to the middle of the front edge. I found Samsungs service number and spoke with a service guy who had me e-mail pictures of the crack. A day and a half later we received a call from Samsung that there was no warranty on our cooktop due to improper usage. I have ordered a replacement top which I will replace myself, but I will not buy another Samsung product.

Samsung dishwasher Model #: DMT300RFB/XAA - Wont drain, doesnt clean dishes, no hot water boost.

The bottom freezer continuously freezes and ice is everywhere. Dont know why it does it but it might be a leak in the water line. We purchased in 2014 and it has problems already.

If you are like me and really like Samsung televisions, dont be foolish and expect the same quality from their kitchen appliances. I purchased an electric range and it is so lacking in every respect. Foremost, the oven burns so hot, every dish burns on the bottom and ALL BAKING is ruined. Its hot temperatures do not correlate to those of the recipes forcing you to remove it ten minutes before the suggested recipe temperature. Even then, the result is a dry brownie or cake... In other words, it overlooks everything. After calling Samsung they threatened me with the fact that if a man comes here and finds it is not a technical problem of the stove, I will be charged. So much for their guarantee and quality. DONT BUY SAMSUNG KITCHEN APPLIANCES. BUY AMERICAN PRODUCTS... They at least know how to bake a brownie like my former stove by Frigidaire. Should have stuck with them. Also the top is horrendous to clean and its hard to read the setting pads.

Purchased a Samsung microwave 2 years ago. After six months of use, panel board would not work. Under warranty - motherboard was replaced. Six months later, now out of warranty, same problem. Motherboard needs replacing. Contacted Samsung and tried to direct me to schedule service repair at my cost. I asked both service support people what they would do, if they would purchase another Samsung product. Neither of them would answer as far as what they would purchase. Leads me to believe they would not purchase a Samsung product. I would strongly advise people to purchase anything but a Samsung product.

Bought my glass top stove the beginning of this year. Sat a pot 1/3 full of water on top of it and the glass top just broke. Called Samsung. They immediately said its physical damage and it is not covered under warranty. I tried explain that we didnt drop or intentionally break it - customer service just says its not covered. Bought this for $700 and 10 months later its a piece of garbage!!

I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove and Microwave. The Microwave was delivered with a scratch down the front. It will take 8 weeks to re-order. The Dishwasher requires a special water valve that ONLY Samsung sells separately. ie: You need a Samsung installer to deal with the issue since Home Depot, Lowes and local hardware stores have never seen this type of valve. The stove top blister after the first time. After a visit from their tech people they stated.... Thats the way it works and its normal. So after three meals, the top burners look like its 15 years old. Its a piece of crap. Dealing with their customer service is a joke. The only word they know is NO.

We bought the Samsung refrigerator in 2011 and have nothing but problems. First the ice maker went after a month. Then it started making a loud grinding noise. Now it wont make ice, it will stop cooling, water dispenser does not work, and the control panel is flashing and cutting off and on. Model rs261mdpn. Biggest piece of crap.

The Samsung fridge was selected because a counter-depth was required. After much research on issues with refrigerators it was clear that an in-door ice/water dispenser causes significant service calls, so we wanted to avoid that feature. In addition to a counter-depth our space would also only allow for a 33 inch wide appliance which means the cubic feet is reduced which is fine as we dont have a need for a huge machine. The drawback with this new fridge is the internal ice-bucket design. It is very difficult to remove the bucket and not spill ice.

Lights went out in Control panel on door almost immediately after purchase (service person made some adjustment that lasted a while and then it went out again, next service call we were told it was not covered under warranty). Unit started freezing up under deli tray while water leaked into the veggie bins, one ice maker would freeze up, the other poured water out of the door flooding the floor on several occasions, and of course it was out of warranty by this time so we finally had the ice makers shut off. It continues to leak water underneath the unit so our beautiful Samsung refrigerator sits in the garage so we dont have any more floors to replace. Samsung knowingly and without accepting responsibility continues to sell theses defective refrigerators to consumers without regard to the hardships it created both financially and emotionally. These are not warranty issues, it is defective design flaws. We are very disappointed and dissatisfied with Samsung and our Samsung refrigerator.

SAMSUNG DISHWASHER DMT610RHS, a year and a half old. CE error, nothing works. I first called Samsung nearly three (3) WEEKS ago. Technician came twice, no results. I spent COUNTLESS FRUSTRATING HOURS on the phone listening to Samsungs service music on hold. They promised to call, but never did. Exceptionally disorganized and counterproductive service structure. Calling Samsung is useless and a waste of time; calling the service company, downright insulting. They basically get annoyed that youre wasting their time, when you just want to have a status report. At this point, Im looking at an organized action against Samsung such as a class action lawsuit. We, consumers in similar circumstances, should collaborate to achieve a successful result.

I bought a Samsung French Door RFG297 refrigerator in Dec. 2011. It broke down after 2 years. First sign is the ice melted and spilt water all over because the ice melted and then not make any ice anymore after one day; the freezer is not cold anymore. Please read the reviews before you buy a Samsung refrigerator because I really care, and I don’t want it to happen to you. I wish I read all of the reviews about this product before I bought it. I even called customer care if a lot of people make complaints about Samsung refrigerator, and she said no because I told her I saw a hundred complaints about the same problem. I asked her if the company is doing something or a recall of the product and she said no. Please keep putting on reviews about this product, because I still expect mass recall for this refrigerator.

Refrigerator purchased November 2011 (Model: RS263TDRS/XAA). Had 1 year warranty that ended Nov 2012. Noticed that refrigerator was not freezing. Had to discard all perishable items (eggs, milk, yogurt, etc). Thought that refrigerator was working, restocked items but found out it was not cooling when milk was sour in 24 hours. Called Samsung and spoke with customer service rep who told me that they could not do anything because warranty had expired. Called home warranty company who identified that block of ice forming within the wall of refrigerator. They attempted to remove the panel to get to back of the refrigerator but panel was frozen solid. I had the repairman to speak with Samsung rep, was told that based on what that actual found as the cause, Samsung would cover the cost. I am still awaiting parts since 6/25/14. Would never buy another Samsung appliance. I have 3 TVs and have had no problems. Refrigerators appears to be designed to fail after 2-3 years.

We purchased a Samsung refrigerator two years ago. French doors with a lower freezer drawer and a refrigerator drawer. A week ago, the refrigerator door handle became dislodged with no way to reattach it. We had to call a service rep to fix. Only he cannot. The screws that bolt unto the draw and handle are unique to the Samsung product. Using a standard bolt that is longer wont work. Somehow the threads within the draw have dropped back into the draw itself and there is no way to attach the handles. So, we now have to purchase a whole new draw for nearly $500 including servicing. We will never purchase a Samsung again.

Ice maker crushes when it should cube. The fan went out one month after the warranty expired 2 years. I think a refrigerator should last longer than that? Especially after spending $1900.00.

Left behind. No updates were ever provided for the smart refrigerator. After 4 years most of the smart apps on the refrigerator will no longer work. Samsung will stop paying the licensing fees on the apps as well so youre left with a very expensive screen that basically does nothing useful.

We bought our 1st Samsung side-by-side fridge in late-2006. Just after the 1-yr warranty expired, the twin cooling system froze in the refrigerator side. Recommended appliance repairman literally took a knife to chip ice off of the equipment. Had to call a 2nd repairman who completed it but discovered the touch screen didnt work properly (again not covered by warranty). In 2014, bought a 2nd Samsung (4-door model). Had problem with touch screen but when repairman came, couldnt duplicate problem. Of course, after warranty expired, housing for water filter started leaving debris (white substance) in the filter & ice & water stopped. Repairman said housing was a faulty design & Samsung was working to correct the design. Then he said the touch screen wasnt working either.After repeated calls to Samsung by me, the repairman & even my husband, the final conclusion from the manager was that they didnt have a record of the touch screen malfunctioning prior to warranty ending! So, like our 1st fridge (which we moved downstairs), we opted not to repair the touchscreen but did pay to replace the housing. This week I had repairman out for both fridges with identical problems as before. When filter housing was changed out in Sept-2015, it had not been redesigned. So... now $325 cost to repair housing & at least have confirmation it will be with redesigned part. Still leaving compromised touchscreen untouched. Cost to replace damaged parts on downstairs fridge = $505!Now if I wasnt smart enough to learn my lesson, when our washer went out we read consumer reports that highly recommended the Samsung appliances. Purchased them, immediately had problems - fought with Samsung for weeks and finally went to Lowes to let them know that their reputation was at stake because they sell Samsung products. Lowes went above and beyond and graciously took care of my problems with my dryer. Since that time I have received a recall about the problem with the washer. Sorry for this long. Review but Ive had more experience than I would like with Samsung and I do not believe in the quality nor their integrity. My advice to you - dont buy Samsung!

We purchased the Samsung induction range 4 years ago. Thankfully we bought the extended warranty as weve used it no less than 5 times so far. Weve basically had the entire stove rebuilt as the oven temperature doesnt hold well owing to issues with (1) the fans; (2) the sensors; (3) the motherboard/control panel. Most recently the top of our range cracked as well. This is an incredibly low quality company both in terms of their products and their service. I would NEVER buy another samsung appliance and would caution anyone about buying one if youre seeking to have it last more than 1-2 years. If youre intent on buying one, buy any and all extended warranties available as you will absolutely need them.

I bought my Samsung oven in June 2019. I self cleaned it a year later and everything seems to be working fine. I tried to self clean this year in September and all of a sudden it stopped in just about 20 minutes, then I tried to do it again and it stopped again. I tried it the next day but the same thing happen again. I got an error code that the fans are not cooling enough. I had to wait and still waiting this day for ABT to fix the problem. The biggest problem is not that, after I self cleaned this time I got a spot inside the oven that looks like a stain but its not. I tried to clean it but its getting bigger and bigger every time I touch it. By the way this happened after the self clean because I never had it before and it looks like as of the paint is starting to peel. The second problem that I have encountered with this range is that ever since I started using the middle burner, the paint started to peel around it as well. Just a reminder this is only 2 years old range.I called Samsung twice and they promised me that someone will come out to help me with the problem. They gave me one time complimentary warranty since the manufacturer warranty is only for 1 year. I also had to tell the customer service people that if there is nothing that they can do about it, dont waste my time and send someone here, and the guy told me, NO. They will be able to help you. A tech came out and looked at it and then he had to call his boss and show him what was happing to our oven and top of the stove, then guess what he tells me? I am sorry, but this is cosmetic and its not covered, and thats what I didnt want to hear. I was so frustrated, and pissed off. What a waste of my time.I called the customer service and the lady told me that she is sorry that this had happen to me and there is nothing anybody can do for me at this time. I have never in my life had such an experience, and had to write a bad review about any company. I used to think Samsung was good, not anymore. I dont recommend it for anyone to buy it. I wish I had done some research before buying.

My Samsung refrigerator has been in service for less than a year and I have already defrosted the icemaker 6 times. When I contacted Samsung they basically told me too bad my problem. Is anyone else as disappointed as I am with their Samsung refrigerator? Hoping someone can tell me how to get Samsung to stand behind this very expensive product.

1 French door and freezer drawer developed rust bubbles under paint. Samsung said it was a cosmetic issue and not a warranty issue.

Bottom of oven blistered and flaked off in less than 90 days. When I contacted Samsung for warranty work, they wanted to charge me as they consider this cosmetic damage. How do classify the failure of your enamel bond as cosmetic damage? Samsung is living down to its diminishing reputation. I will never buy another Samsung product.

Bought a Samsung refrigerator not even 2 months ago, made annoying noise from day one. Had one of their servicemen come out and replace 2 fans, still making the noise. It sounds like an airplane taking off in the kitchen. Not very happy!

We thought we were buying a top-of-the-line refrigerator when we bought our Samsung fridge 2 years ago. Model RF263BEAEBC. French doors, bottom freezer, ice and water dispenser in the door. From the beginning, the ice/water dispenser was a problem. It leaked and water ran down the left front and over to the left side of the unit, puddling in the floor. If I selected ice cubes, I got ice cubes and crushed ice, with a bit of water thrown in for good measure. Since day 1 it has never worked as it should. We have tolerated it all this time because everything else was fine. Now, we have no ice and have discovered there is (were thinking) no water getting to the ice maker in spite of the cutoff valve being wide open and undisturbed since installation. I have recently noticed water gathering in one of the fridge drawers. I am SO disgusted with this fridge!!! I cannot and will not recommend this brand to anyone!

Our town experienced a power outage which cause our 10-month-old Samsung Refrigerator electrical/digital problems - freezer/fridge temperature indicator pad reading 88/88. This also controls ice and water so those are out also. Fortunately the freezer and refrigerator as still cooling, but I have no idea if this is to the correct temperature. Samsung 1st year warranty service is so far a joke. I called Samsung and they gave me the number of the warranty service contact for my area said they would call them and tell them it was urgent. Samsung gave an old number for Service Click and I tracked them down. They were to call in two or three days (thankfully the food is still cold). This is the fourth day so I called them. I was put on hold for 30 minutes, then got a message to leave my number and the nature of the problem and they would call back. This service is 350 miles away in Southern California. That would be quite a drive. More on this later. The more I wait the angrier I get. Right now I am Dissatisfied.

Ice maker froze up after out of warranty (of course). Couldnt find a Samsung repairman in our area. Call general repairman. Paid $168.00 for him to tell us to take a blow dryer and defrost it when it happens again. Needless to say, we do not use our ice maker.

We have had our Samsung refrigerator (RF263EAWP) for about 2 years and its already starting with the pooling problem underneath the deli tray as many have reported (e.g. Lisa of Elkton, MD on Oct. 18, 2013). I can see by the other reviews this is just the beginning. As she said I checked (some of) the reviews - although not here. Many said it was a good product. The construction is cheap at best. I am also upset because it does seem that no one knows where this problem is originating. The user manual and online sites were no help. I guess were stuck with - at least - keeping towels in our unit to keep it from flooding. Im glad we did not get the water dispenser; it would have been more headaches!

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

This is the third time in less than 2 years that we have had to order replacement parts for what we thought was a fantastic product. First in 13 months after purchase the left vegetable drawer had to be replaced because a piece broke off, then 6 months later one of the door bins on the right refrigerator door cracked and broke. Today I have ordered hinges for both the left and right vegetable drawers which have cracked pieces. We are 2 senior citizens and do not abuse our refrigerator or have an overabundance of food in the drawers but I will NEVER buy another one of your products. They are cheaply made and I might add quite expensive.

When we bought our stainless steel fridge 2 years ago I couldnt believe it. We had saved for months finally can redo our kitchen. We should of looked on the complaints. Everyone was right. 4x we had our icemaker replaced and our fridge doesnt get any colder than 38 degrees. I hate this piece of **. We had our other fridge for 20 years without one problem. Why is it products made now are junk. Will never ever buy another thing from Samsung. Shame on you Samsung.

A little more than 2 years ago, I bought a Samsung refrigerator (Model RFG295ARRS) at Lowes. This refrigerator has been leaking from day one since. Due to the fact that my house and business were under construction, my appliances from Lowes were not delivered until 9 or 10 months later, and besides this situation, I was not able to occupy my house and business until the City of Lansing granted me permission to occupy. It took about another 3 or four months for me to do that. Due to the fact that my residence and business are in the same building, I ended paying about $2600 for my refrigerator (I do not recall very well, but I still have my receipt). When Samsung technicians came to my house on June 30th, 2012 and July 21, 2012, they told me that my refrigerator is not repairable. I am trying to get back my $328.94 that they charged me to repair it the first time (June 30th). This refrigerator came defective from the manufacturer, that is what one of the technicians told me the first time and he said that the manufacturer knows that but they had kept quiet due to a recall or that they have to recall all the refrigerators. At the same time, this technician told me that he was aware of the problem and that they had fixed before, but they did not do that with mine and that is why I want my money back. Because they lied to me. Samsung is bad, bad product, bad reputation. I will ask my children to put this in Facebook and everywhere so people are aware of this problem. Now I know there are hundreds of complaints.

Wow, after reading all these reviews, I wish I would have done research before making such an important and costly purchase. We bought a Samsung Refrigerator on June 2011. Three years later it stopped cooling. Had a Sears repairman come in and replaced two panels ($250 and $175) plus $100 labor. Got it working again. Six months later, the exact thing happened. This time Im not spending any money to repair it. So upset and disappointed. I expected their refrigerators be as good quality as their TVs. Samsung should take responsibility for their products! How is it that they get away with it?!?! No more Samsung for me, ever!

The oven was always taking awhile to preheat until it stopped working completely a month after warranty. Samsung will not repair it even though Im one in many customers with the same issue. I will never purchase anything from Samsung again. I just bought LG washer and didnt even consider a Samsung.

After 2 same refrigerator same problems, 3 repair man, none of them knew what to do - rumbling night and day waking us. Day and night I call numerous times, nothing solved. Today I send copies, so will see what happens. So can anybody do something?

There is a sensor to defrost the fridge and send the water created down a drain for evaporation. This sensor fails to work causing water to pool inside either under the crisper drawers or the cool select pantry. If the water is not noticed, it will ultimately flow from the unit onto the floor. Sometimes this sensor will also cause freezing of the fan that keeps air circulating in the refrigerator. Personally, I had this problem repaired on 4/3/12 and today, 10/29/12, I have called Samsung to report that it is happening again. Their customer service stated that the repair is not covered, is out of warranty and they will not pay to replace/repair. I decided to do a little research via the web and after typing in various forms of the following question: water leaks in bottom of fridge, water under food drawer, water leaking from fridge, etc, I have come across over 2,000 inquiries to this question just from the Samsung website. When I visited other sites, i.e. AppliancePartsPros.com and ConsumerAffairs.com, I saw another 500 plus complaints. So how do we get Samsung to admit this is a defective part and correct the problem for all of us? I slipped on my tile floor because of the water and now have my ankle in a brace. Other folks have complained about flooring becoming damaged, food loss, all sorts of problems because of this defect. I cant afford to keep calling a serviceman out for the same problem and probably lots of others feel the same. Thank you for looking into this matter.

They may make good TVs but their refrigerators leave a lot to be desired. Our unit is a double front door with bottom freezer. The unit was over $2000 and worked good until the warranty went out. The first problem was the panel where the water/ice dispenses. That unit went out and was quite expensive to get repaired. Since then, the ice maker has quit and now the front of the unit is rusting and looks terrible. See the best effort photo. People come into our house and when they go in the kitchen they ask about the Samsung refrigerator. Then they take one look at the rust on the front and quickly change the subject. I will never buy another and feel like I paid too much for an inferior product.

We have had two Samsung refrigerators since we moved and left our first one behind. Ours is a 2015 Samsung French Door Model RF30HBEDBSR. Love the pull out drink drawer and the easy outside access door.

Approximately 11 months ago I purchased my first and last Samsung product. The refrigerator, rated high by Consumer Reports, is leaking water into the crisper and pooling underneath unless removed daily. Mold builds on the door seals. There is frost in the freezer. I purchased the refrigerator from Sears, and fortunately, it is still under warranty. The Sears repairman came out and stated this is a flaw with the refrigerator. He ordered the necessary parts, which have arrived from CA. However, the repair will not be completed for several weeks--scheduling.......

Have had this microwave 2 yrs. It seemed to have issues right away. It runs with the door open! Im sick of calling to get the dang thing fixed! 6 times! They should have just replaced this!

Bought a Samsung refrigerator last November. It crapped out on us three times. It stopped cooling and freezing but sounded like it was working, light and compartment temperatures showing. Got an exchange week ago and it is doing the same thing. Service looked at the old unit twice and said there was nothing they could do. Samsung may make good TV’s but their appliances are POS. DO NOT BUY. Nothing but trouble.

I did a kitchen remodel in December 2013. I bought all new appliances and was really impressed with the Samsung Dishwasher DW80F600UTS/AA model. In just over a year of having it installed, the dishwasher would stop after about 20 minutes and the delicate light would flash. I called Samsung and they said it was my drain line. I had someone come out and check my drain line, but that was not the problem. I called Samsung again and explained my situation. I was told that if I used their service center and if it was deemed Samsungs fault it would be repaired. I agreed and paid $110 for the service company to come to my house. He told me that the motherboard has gone out in all of these models but usually within the year. Since I am a single person and dont wash dishes as much as most families it just took it a little longer.I called Samsung again after they received his report and basically was offered to buy a extended warranty. When I refused, I was offered for the part to be paid for but not the installation. Customer Service is horrible. Every time I called they said I would get a phone call regarding their customer service but as of today there has been no phone call - guess they really dont care. Its a shame that they dont stand behind their product - if the motherboard had been replaced in this model I should have received something within the year of buying it stating there was a problem and they were willing to replace it. Car manufacturers recall their product when they see a problem and is willing to repair/replace product.

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

Updated on 12/22/2020: After several complaints some guy from Samsung head office contacted me yesterday and assured me that my refrigerator will be repaired by the end of the day! It is more than 24 hrs, no one showed up or even called! I advice people when buying to not look at the brand but its after sales service. Samsung according to me is the worst!Original Review: Service provided by Samsung is atrocious. I advise people to think twice before purchasing Samsung because the after sales service is extremely poor. Its 2 months since I complained about my fridge. Issue not resolved yet!

BEST ADVICE WE CAN GIVE IS DO NOT BUY A SAMSUNG REFRIGERATOR!! Bad design and poor to NO customer service. HERE IS OUR STORY: After 3 months refrigerator stopped cooling. Door said 36 degrees inside was 50 degrees. Called customer service and they said they could not get anyone out for 2 weeks. So milk products spoiled first and then other food stuffs if we did not eat it quickly.Tech made some sensor repairs which did not fix the problem. Called back in a week and it took a week to get a tech out this time. More repairs and he had to order another part. 2 weeks later tech made final repair and the refrig worked for 6 months and then started to not cool again. We called and said this was the 3rd time it failed and we wanted our money back. Take the refrig and give us our money back. That was Sept 2013. It is now Feb 2014 and have called almost weekly which is a minimum of 30 to 45 min on the phone ea time repeating the same information over and over, sent their required documentation in 2 times and ea time they say it will be reviewed and someone will call.NO ONE HAS EVER CALLED TO CLOSE THIS OUT!!! Oh, they did a very sneaky trick of not closing the ticket out after each repair, even though they DID DO 3 DIFFERENT REPAIRS. Customer service said that this was in effect only one repair for the same problem, but I watch and I know they did 3 different repairs to try and fix the same problem, not cooling in the freezer and in the refrig part. We have even tried getting the company we bought it from to help but they cannot get SAMSUNG to address it. So we had to buy another refrig in middle of December 2013 and push the junk Samsung one over to the side.

Install required a repairman which it should not. Poor design and performance. 1 year and 3 months after purchasing the pump failed. It is designed to be very sensitive to leaks, but it leaks very easily. I would never purchase a Samsung dishwasher again. Samsung should stick to phones.

I bought a brand new Samsung refrigerator from Sears. We noticed these loud clanking, whirring and groaning noises from the first day it was delivered. At first we thought maybe it was just making these terrible noises due to cooling down and it would stop eventually. It never did. I called Sears a couple days past the 30 days since we received it and they told me that I had to call Samsung and that it would be covered under my warranty. So, I called Samsung, who scheduled a service appointment with me. These two guys who barely spoke English advised me that the noise was caused by my ice maker, so they turned the ice maker off and left, saying the noise should be resolved now. Well...I SHOULD be able to use my ice maker....right??? Brand new fridge and the SOLUTION is not to USE my ice maker??? HUH???So, fast forward to the next scheduled visit by the Samsung repair guys. Same guys. They tell me that the ice maker is BACK ON. I advised that I didnt even know where it was to turn it on. They said they turned it off, and left. Assuring me that the noises are perfectly normal. Just dont use my Ice maker. WHATEVER. Brand new Fridge! I cant use my ice maker? Thats the solution?!Next Samsung visit. I asked for a different technician. They send out a new guy, who tells me that the issue is a bar like thing from the freezer. He says he will schedule the repair and parts. Admits that the noises are NOT normal. Next scheduled visit, the same two original guys show up again and they have a fan, and some other parts THAT are OBVIOUSLY NOT what was shown to me and needed replacement. So, I ask them to CALL the last technician and find out what they were to replace. SOOOO... they leave and say that a different technician needs to replace the part.Next scheduled visit, the manager shows up and says that he hears the sounds and its the MOTOR and the COMPRESSOR. The MAIN working operational parts for a fridge!!! So, they schedule another visit with THOSE parts. Next visit, they replace the motor and the compressor in my now 2 month old refrigerator. AND ITS STILL MAKING THE NOISES!I asked for a replacement, since now I have essentially a REFURBISHED BRAND NEW REFRIGERATOR... and SAMSUNG customer service tells me... get this...The sounds coming from my refrigerator are NORMAL! I can hear the thing making groaning noises like its dying from the opposite end of the house, at approximately 1,000 ft away! SAMSUNG and their outsourced technicians are a racket/scam and they are making a fortune by ignoring their responsibilities to honor the warranty. They wont fix the issue, and they also wont replace. Now, I will be faced with hiring an attorney... simply because of the principle of the matter. Im tired of consumers being taken advantage of. I have a shiny refurbished piece of crap in my kitchen. Likewise, I have a 20 year old perfectly running, quiet refrigerator in my garage that I paid a fraction for and have NEVER had a single issue with it. Lesson learned here folks, is NEVER, EVER, EVER buy a Samsung refrigerator. EVER.

Last Thursday, I set the oven to 375 degrees and when it was at temperature, put chicken in to cook for dinner. About 10 minutes later, we heard a loud pop and smoke began to pour out of the back of the control panel. Then flames appeared. We turned off the house circuit breaker and used a fire extinguisher to douse the flames. The oven door locked as though it was on self-cleaning mode. We waited until the appliance had completely cooled and removed the back of it to see where the fire had occurred. It was clearly a short in the wiring that caused the fire.If we had not been close by to hear and see the fire as it started, it could have easily spread. As it was, the house was filled with acrid smoke, and 3 days later, there is a lingering bad odour from the fire. All we lost was about $40 worth of chicken and the stove itself - we had to pry the oven door open to remove the uncooked meat, because we were afraid to plug the stove back in to see if the door would release on its own. We have three children, one of whom is a 7 month old baby, and my senior citizen parents were visiting - we are lucky that no one was injured, and that the kitchen and the rest of the house suffered no real damage. All of us have breathing problems due to asthma and allergies, and we all had headaches, sore throats, and irritated sinuses from the smoke.We are extremely upset at the dangerous situation that occurred. It was clearly the result of shoddy design and a cheaply constructed product. My husband paid $1400 for this stove five years ago when he was living alone. He barely used the appliance until September 2012 when I moved in with my two children. Since then, we have used it every day for typical cooking. We should be able to expect a stove to endure regular use for more than 3 years without any issue, especially given the initial price paid. We should be able to expect a certain standard of safety, where a household appliance should not light on fire without warning, putting life and property at risk.Since January this year, the two front elements on the stove top have malfunctioned. It is not possible to control the temperature setting on these elements - they are either off or on high. This is likely attributable to a short circuit in the wiring as well (one that did not result in a fire) since the problem occurred suddenly. In retrospect, the malfunctioning elements were clearly a sign that the appliance was dangerously flawed.We have emailed Samsung to request compensation for the loss of our appliance, and for the fact that it caused a fire that endangered our family and our home. We would like Samsung to take responsibility for funding a replacement appliance, since it is obviously the fault of the design and construction of this stove that it malfunctioned, in the amount of $1400. We will not accept a repair, since the appliance is now unusable, nor will we accept a replacement Samsung stove, since we could never trust it. We would like Samsung to be held accountable for the shoddy household range it produced.I have reported the incident to the Canadian Standards Association to complain about their alleged inspection and endorsement of this inferior and dangerous product, but according to the website, they will not publicly report on any findings if they investigate my claim because of confidentiality concerns. I interpret that to mean that they are protecting manufacturers rather than consumers. In the past, we have also owned a Samsung dryer, which we replaced in January 2015 due to a similar break-down. The dryer stopped heating up after only 3 years of regular use - we assumed it was due to the element burning out, but did not investigate further.

I bought a Samsung French three door refrigerator. Ice maker froze over, major ice build up in the back panel of the unit. The fan began hitting the ice build up. I called Samsung, a representative told me parts and labor were covered for 5 years. Technician shows up and tells me the evaporator fan and defrost sensor are bad. Technician tells me those items are not covered. I called Samsung while the technician is here working on the unit. Samsung tells me again the units cooling system is covered under warranty. The technician tells me and the Samsung representative the parts are not covered. Samsung representative tells me the evaporator fan and sensor are not covered because they are not part of the cooling system. I watch the technician out sealer around the icemaker because the unit doesnt have a good seal. 326.00 it costs me to fix the unit. After 55 minutes on the phone, Samsung tells me they cannot help with the cost. I spoke with Dianna and Henderson in customer service. I WILL NOT BY ANOTHER SAMSUNG PRODUCT AGAIN.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

Ever since I got the Samsung dishwasher its been a complete nightmare. The dishes dont clean well at all. My old dishwasher that is over 15 years old that cleans way better. It sucks completely. I called in and all they did is a reboot. It didnt do nothing at all. It still kept cleaning terribly. Then a couple weeks later it stopped working and start making weird sounds. I put in a request to have them look at it since I was still underneath the one-year warranty and they said I would give a call back in 24 hours. I never heard anything for about 72 hours and when I call back to find out why I have not got a call they said somebody cancelled my order? Wow. I was so pissed off. Ive been waiting this whole time to find out that some rep has cancel my order. Then they told me that I can call the number if Id like but I still have to wait another 24 hours for someone to call me again. Its been a nightmare. I doubt theyre going to do anything because its been already a terrible experience.

Sure wish we had done some research before buying a Samsung fridge. After 3 years ours was getting so much water in the veggie drawers and in the freezer we had to defrost it. Had so much ice built up that the freezer drawer would not shut tight. I called Samsung and they had never heard of this problem. This is B.S. They dont listen. I will never buy another Samsung product. Should have stayed with Kenmore. Have never had a problem with their fridges. Our Samsung is a double door with the freezer on the bottom. We purchased it in Oct. 2014. I will let family & friends know DO NOT BUY A SAMSUNG.

Bought a Samsung dishwasher from Best Buy and had installed late Jan 2014. Once installed had service come out to the house FOUR (4) times to repair. Would just stop working. It never cleaned that well. Glasses always came out dirty. So here we are AGAIN, the dishwasher has stopped working but because we are now over a year they say our warranty is out and refuse to fix it. If you buy a brand new product and within the first year need service 4 times, dont you think there is an issue? And its convenient that the last time they came out they said if we needed service again they would just replace it... Its pathetic Samsung does not stand behind their products. But I guess they really dont want to because its crap. And in my opinion, my warranty shouldve started over every time they had to come out and repair it.

This Samsung Model RF26XAEWP refrigerator is 5 years old and has a constant problem with noise. The compressor was replaced after 1.5 years and the problem still continues. Ice always builds up on the back of the refrigerator, water collects at the bottom under the veggie drawers and the cycle continues. Ive added an extended service contract on this refrigerator and gets looked at now every three months with the same problem. I just spent 6 hours defrosting this self defrosting refrigerator and got 8 cups of water out of it. No water leaking, just ice build up. After it was completely defrosted I plugged it back in and the noise continues. It will do this until the repairman shows and then it will stop. Samsung cannot make good refrigerators or repair them. Waste of money.

We had trouble with our fridge from day one. This was 3 years ago, well before the current onslaught of consumers with huge problems, so we received a refund after 5 non-repairs. Thousands of consumers have been defrauded and this company should have been forced to recall the 20+ models that are, very simply, crap. Samsung has tried over and over to make consumers pay for repairs, which do not fix the problems anyway. They, also, try to dupe people that they are out of warranty, while this is NOT a warranty issue. It is a design flaw, which his company knows very well and refuses to resolve without extreme stress for its purchasers. Shame on them.

Five weeks ago the light bulb lens protective cover on the Over the Range microwave shattered and the glass shards were found on the electric range cooktop. The bulb was also burnt out. I ordered a replacement lens and installed it, and I also replaced BOTH bulbs. A few days ago, the same thing happened, but it was more serious. When the protective lens shattered, the pieces of glass fell into our skillet on the range top, and the bulb again was burnt out. We contacted Samsung on their website. They stated that because the warranty had expired, it was up to us to contact a repair person. We disagree. We sent another message.We consider this issue to be a consumer safety issue. Samsung issued us a Ticket Number for further question or concerns when we communicate with Samsung. Ticket Number **. Note: We took pictures but we are having difficulty getting them from our IPad.

Can get no satisfaction on when someone will come to look at fridge and get compressor replaced. Day two of trying to get handled. Model RB217ABPN, purchased 9/22/2009. Compressor still under warranty. Do not plan to purchase Samsung products again if this is the service I get when problems arise.

Samsung RF263 French Door with bottom freezer - We bought this less than 3 years ago. The first BRAND NEW fridge we have ever purchased. We got it because it was supposed to be excellent and we were told that Samsung is reliable. Im a teacher who spends extremely long hours at work and my husband travels for his job. We NEED reliable. The first few months, I noticed mold in the door seals. Weird, I thought. It seems like the seals on the doors are not very good, then -- and then the freezer would build up all kinds of horrible frost on the outside AND inside of things. It would do this off and on for no rhyme or reason.... Then, a few weeks ago, everything in the back of the fridge started to freeze. Not a lot, just a little. I checked temps, etc, moved stuff around. My summer vacation just began (this is when teachers actually begin to have semi-normal lives, go on Dr. appts, fix appliances, etc), and we went out of town for the weekend. When we returned early today in order to go to a funeral, I heard the fridge making an odd sound. Opened it up, and the entire back is iced over, just dripping in mini-ice bergs. We empty the whole thing, try to remove the back -- no dice. It wont budge. We use a hairdryer to remove the ice and let it sit while we attend the funeral (freezer is working alright, or at least as okay as it ever was, which isnt so great). We come home and it is not working. At all. I looked online and saw literally DOZENS of complaints, all the same.We are thinking we will just go out and purchase a new fridge -- costs of repair will probably be as much as a new one eventually. Based on reviews, it looks like it would do no good to keep repairing it over and over. This LEMON that we paid a HUGE price for is wasting our time. Im thinking of going back to Craigs list and purchasing a second hand fridge -- they run for years!!!!! Im SO angry!

The machine rarely cleans dishes well. Ive tried arranging the dishes differently, a multitude of different detergents and even adding extra hot water during cleaning cycles, but the dishes and glasses often remain encrusted with small particles. I would not recommend this brand.

I purchased a new refrigerator in June of 2016. The refrigerator was on back order and was received on July 2016, 1 month later. Purchased online from Best Buy. In December 2016 the refrigerator side stopped working. Called Samsung, ticket made, service ticket created, local repair sent to review. Tech said parts were needed and has received numerous calls on same issue. Fans seized and no cooling.When I purchased this refrigerator I felt it was to be a good 10 to 15 years before I would have any problems. My last fridge was a hand-me-down Frigidaire from my mom but felt I would go to a more futuristic appliance with bells and whistles. I was wrong. I have since lost over $400 dollars in spoiled groceries. I cannot use it because it does not cool. Lights are ice. I keep calling Best Buy and Samsung, and get the runaround. Samsung, ticket still open, parts in limbo. Best Buy wont accept it back since its past 45 days of original purchase. I still owe $1,200.00 on a $1,650.00 fridge.I wish I would have checked more reviews on these Samsung appliances. This is to warn others of what can happen to you if you do get such an appliance. Also to point out how Best Buy and Samsung support DEFECTIVE appliances. Samsung thumbs down. Sorry cant help you, is the answer. Best Buy thumbs down. Sorry not our problem after 45 days. Pay 3 times for service and maybe we replace it. Very disappointed with Best Buy on this enigma. Will hashtag this on Twitter and Facebook until I finish paying for it, and hopefully help some other sap from making the wrong purchase, and where NOT to purchase this item with no support or lemon law for defective products that should last at a minimal 5 to 10 years. Very disappointed.

We bought our Samsung refrigerator (#RS265TDRS/XAA) in June 2013. As soon as the warranty was out, we started having issues with the freezer and the ice bucket. The refrigerator started making noises. June 2015, our temperature sensor went bad and after wasting lots of hours online and on call we were able to get a Samsung representative to replace the bad sensor (paid $170). Dec. 2015, the temperature sensor gone bad again and after following the same process, we were told we have to pay for the labor and parts again. This is ridiculous! Why should the customer pay every 6 months for a bad repair rework? I guess they make more money on replacing bad quality parts than on selling a quality product. I canceled their service appointment and am hiring an independent repairman to do the repairs. I can at least get the work done at a good price and buy a good quality sensor (that would last more than 6 months). There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. The only Samsung products that we have are refrigerator and phones. We have had issues with our Samsung phones, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future.

I bought this expensive Samsung 4 door refrigerator from Sears in 2012. The ice maker is the worse. Within 3 month it stopped making ice. Sears came to repair. This replaced the ice maker. It started working 2 month later stopped. Replaced all mechanism starts working again. 8 months later stopped again, replaced again 3rd time. 1 year later out of warranty. Called Samsung. They refused to do anything about it. Called local appliance dealer, had it replaced $595. Broke again within in 2 months. I looked up this refrigerator and not only this one, but other Samsung units have had many problems with the ice maker and Samsung is doing nothing about it. I would not buy this refrigerator or any Samsung if I was you. It was a $4,000 cost with no ice. They have terrible products.

I paid for the top of the line Samsung refrigerator mostly cause I like the style of it and I tend to pay more for products based on what type of insurance the product is well built. I spent $5,000 for my Samsung refrigerator. May it be a cultural difference I really dont care. Were in America and we have high standards with our products. Our refrigerator ice maker gave us problems almost day one. After 3 attempts to repair the ice maker I contacted Samsung and over a course of several months it was unbelievable to have to call the number that only answers the phone for 2 hours a day and if youre not first in line you will not have an answer to your ring. If you try to call back it goes to busy. Based on my persistence and anger I made sure I was first in line. Then they make me jump through hoops knowing they sent repair guys who have designated my refrigerator ice maker unrepairable. So getting the information they wanted not that I would have to actually call back. They had an email address I could send the information but would not reply to my email which forced me to have to call back to this line that is only open for a couple hours per day! All I got was, Sorry sir thats just our policy!Again through my persistence I did get the check minus the shipping minus the time it took for all 3 repairs for me to take off of work minus the continued frustration and time aggravation to contact them over and over! On top of this it even gets worse. They wanted a picture of the power cord cut. This is to assure them I wont throw it in the garage and use it there! I am not writing for failed ice maker. I am writing for the arrogance of a company to have policies set against the consumer and America needs to know it!

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

Why did I fall for them, they make nice T.V.s so Ill buy a fridge? Ice machine clearly defective (see 100s of complaints) AND the door has an alarm when its not closed all the way. WHY DONT THEY JUST MAKE A DOOR THAT CLOSES PROPERLY. They know they made an expensive, poorly designed product that 100,000s of people bought, but they wont admit its defective. Never again Samsung!

I purchased model NE59J7850WS/AA. It was not heating properly and I called to have it serviced. When the service tech came out he stated that they had several problems with this unit and thats just the way it was. He didnt even have a thermometer with him to check if the oven was heating properly. After using my own thermometer he made a few calls and replaced the entire board in the back. Its working better but does not heat evenly. The newest issue is that the glass top is really hard to keep clean. Ive had glass top stoves before and never had a problem like this. We called service and was told if it isnt a manufacturer defect we would have to pay for the service call. I think the most insulting thing was she was trying to tell us we didnt know how to clean the cooktop. I will never purchase another Samsung product. I dont believe they are a quality product.

I purchase a Samsung dishwasher from Best Buy about a year ago. I started having problems with it not completing the wash cycle, I called the geek squad for service and the tech informed me that the control board had to be replace for the price of $400.00.

I purchased the side by side fridge. After 10 days, when I opened the door to the fridge, I would hear the fan motor slowing down. It was loud. I placed a service call to Sears (where I purchased it) and the serviceman said that I needed to empty the fridge and leave the doors open for two days so it could thaw. Apparently, it was frozen in the back. I did that and he came back the next week to install new parts. That was on a Friday. The following Tuesday, the fan noise was back. I placed another service call. This time, I insisted on a replacement. Guess what, the replacement is making the same fan noise.