I purchased a side by side Samsung refrigerator Aug 2013 and believe me it has been nothing but trouble. I will never purchase nothing with that name Samsung on it. This is already the third time I have had to get this refrigerator fix and now I am sitting here waiting on them to order parts again for this piece of junk. I have truly had it with this Samsung piece of a junk refrigerator model RS261MDRS/XAA.

I hate my refrigerator. It leaks water into vegetable drawers and freezes into sheets of ice an inch thick. Sorry I did not read reviews and see that this is a common problem with no support from the company. Next time I will read reviews. Anyone reading this PLEASE consider another company.

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

We recently purchased a Samsung side-by-side refrigerator (Model#RS22HDHPNSR/AA) back in June from hhgregg. According to the date on the inside panel the refrigerator was built sometime in January 2014. We purchased the unit June 2014 and it’s barely six months later and the refrigerator stopped working! That refrigerator wasn’t cheap in price but obviously that wasn’t the case when it came to its assembly.The refrigerator died on us this past Saturday, October 11, 2014 and I put in a repair request online Sunday via the Samsung website. As I had put all the details required to get the process moving, imagine my surprise when those same details were requested yet again when someone finally got around to calling. So once again I sent the information via the website and my personal email. After sending the information again I was under the impression that a repair person would be sent out ASAP to remedy the malfunctioning refrigerator problem but I was wrong. A repair person didnt show up until Thursday October 16, 2014, five days later. Let me reiterate - five days have passed with us being without a working refrigerator.The repairman arrived before 12pm. He proceeded to inform my mother that he was told that if the refrigerator could be repaired he would repair it. He told us that it would take two to four hours to fix the problem. He checked various aspects of the refrigerator and spoke with someone that I assume was a representative of the Samsung company via his company phone and shortly thereafter around 1:15pm, he went outside. We assumed he went to his truck to retrieve the necessary materials or tools to fix the problem and we haven’t seen the repairman since!!! So, not only have we been without a working refrigerator six days but to add insult to injury the person that the company sent out to repair the malfunctioning unit has left us in a lurch without so much as a word!My mother has been on the phone with numerous company reps since Monday and we have yet to have this situation resolved. The last person she spoke with today (10-17-14) said someone would be out Monday. I wont believe it until I see it. I am quite disgusted with Samsung and personally will NEVER purchase product they create.

I like this range overall over others because its durable when you cook. When you set temperature it cooks the food evenly and baking also. It fits right into the space and it looks good. I will recommend this style and brand to others. I will purchase this brand forever.

Bought this dishwasher 7 months ago and began getting error code 5C (clogged drain). I completed the troubleshooting per manual, found no clog, called Samsung for warranty service. One hour and a half wait so I set up call back. Agent called back, said she was not in dishwasher dept. and sent me back to call back and disconnected me. Set up another call back, same thing, since I purchased it from Costco I am returning it and buying a different brand, this is by far the worst service I have ever had...NO MORE SAMSUNG ANYTHING.

Bought a dishwasher around Jan. of 2013. Within 5 months, the controls and keypad were dead and unresponsive. Took forever to find a guy who could service Samsung in my neck of the woods. He declared the motherboard dead and said I needed a new one (total of $120 for part and labor). Dishwasher worked fine for all of about 3 months and the exact same thing happened again. Piece of **. I refused to keep spending $120 to keep $600 dishwasher running. So I blew it up on my gun range and went out and bought a Bosch - which has worked beautifully for 3 years.

I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range. I was assigned a ticket number. They called a service center in Myrtle Beach. The Service Center refused to come and service the stove even though I would be paying for a service call and the repair. Samsung reassigned this repair to another Service Center. They too refused to make the service call. Samsung has assigned this to a third Service Center. I have not heard from them as of today. If they also refuse to make the repair I have advised Samsung they need to find another approach to solving this problem.Updated on 06/26/2015This is an update on our Samsung range. First the good points: It is nice looking. It functions as intended, that is you can cook on the stove top, you can bake, roast or broil. The bad points: While the self cleaning feature works, it discolored and stained the glass in the oven door. Samsungs position is that is a cosmetic issue and not covered by the warranty. If I want to get rid of the stains I would need to get one of their service contractors to come out, take the door apart and clean the glass. Another option would be to replace the door. The door is poorly designed. It draws air through the grill on the front and exhausts the air through the back. I dont know of any other slide range that does that. We have own two others - a Frigidaire and a GE. Neither had this problem during cleaning.I contacted the service department at Samsung. They were pleasant and helpful in setting up an appointment to clean the glass at my expense. The problem was that the service contractors did not want to clean the glass. Their concern was possible breakage of the glass, which they would have to replace. They also claimed that they could not assure me that the glass would fit tightly once removed. Samsung went through four (4) service contractors. Not one of them wanted to clean the glass. Two of them were willing to replace the door at my expense. The cost of which made it more appealing to buy a new stove. It would not be a Samsung, believe me.

I purchased my microwave less than a year and a half ago. I purchased same type for my daughter. Her microwave stopped heating within a couple months and because it was still under warranty it was fixed. My microwave because I didn’t buy the extended warranty is out of luck. I really thought it should last minimum of 3 years if not more.

Samsung has the warranty service out of any company I have ever dealt with. From making numerous phone calls, being placed on extended hold, failed promises of return calls, not to mention the refrigerator is not even a year old. I have been calling for a week with no results in sight. If you are researching products prior to a purchase, please read all the complaints on the manufacturers warranty and most important Service. BUYER BEWARE: DO NOT PURCHASE A SAMSUNG KITCHEN APPLIANCE. You will regret your decision. CASE # **: My refrigerator failed a week ago, lost hundreds of dollars in food, water damages to surrounding cabinet. I have made numerous calls and been transferred to several departments with no relief in sight.

I gave it two stars because it usually works, just not the quality I expected for $1200, and its very difficult to get information from Samsung, even then, its inaccurate. Our front Burner lights poorly, if at all, Rubber bumpers on the bottom of the grates disintegrate, oven takes forever to heat, and now, the clock resets at random and no ones been able to fix it.

We have had our Samsung appliances for a little over 2 months now. The appliances were installed by qualified tradesmen, and today me le light came on the dishwasher. We are not happy with our appliances and just watched market place and they got a lousy rating. I am going to try and get my money back. Never would I recommend a Samsung appliance.

Purchased a Samsung Family Hub refrigerator and a Flex Wash washer and dryer 8 months ago. Since then have had the refrigerator ice maker freeze up about every 2 weeks. The fridge has been repaired with ice maker replaced 4 times. Now the washing machine has an error code that Samsung cannot find anyone to fix. Samsung does not offer refunds even though their appliances are junk but does offer replacements. (Oh yay) Samsung guaranteed delivery/replacement in 10 days. This is day 12 with no communication from Samsung. Many hours spent on the phone with Samsung, 4 service trips for the ice maker and now a guaranteed time frame on a replacement that did not happen. Samsung does not care about its customers and sells expensive appliances they do not support. Stay away from these and all Samsung appliances!

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

Freezer is small and difficult to fit everything. (Bottom drawer style). Sometimes a little frost develops. But I like the look, it’s stainless and the shelves are glass. No problems after 4 years. No water or ice in door, did not want it.

Microwave is less than 2 years old, used very little (maybe 20 times) and just started beeping and displaying the SE error. The microwave does not work due to this error message. What can be done to fix the microwave? Does Samsung have a recall? I would not recommend this microwave to anyone because I have a counter-top microwave I use and that is reason I have not used this much.

Our 2 year old Samsung refrigerator went out a week ago. After spending several hours on chat with Samsung and 1-1/2 hours on hold I was given a service company in our Des Moines market of 500K people (they have only one). I called them and was told it would be 2 weeks before they can get there. So I called around Des Mioines to get someone to fix the unit and no one would service a Samsung. I called Lowes where I bought the unit and they were able to have someone out in two days. The evaporator had gone bad so it is under the 5 year warranty but we are now waiting 10 more days to get someone out to install it. Beware of Samsung customer service and response time when you consider a purchase.

Please do not purchase this refrigerator. I purchased this refrigerator and did not have it for two years before the ice maker went out, which was the start of the problems. I called Samsung for repair and they sent a repair tech out and he replaced the front panel with the touch buttons. I asked, would that cause the ice maker to stop functioning? And he said yes. So it began to make ice for about 6 months then the ice maker stop making ice again along with the freezer going out. So, I called Samsung again and they sent another repair tech out and he replaced the motherboard which did not fix the issue. So I called Samsung again and they sent out another repair tech this time. He went into the freezer and replaced a small cable and told me that it should be fine for 24 to 48 hrs. So, this did not fix the problem which completely made me upset with the refrigerator and regret ever buying Samsung brand and will never purchase another product other than a cell phone. Clearly, they need to get out of the refrigerator business.

I purchased a Samsung refrigerator 18 months ago at Lowes for $2000.00 and it was a french door fridge. It stopped getting cold so I got on Samsung website and found a repairman at The Appliance Doctor. They sent a man out and he looked at the fridge and said it is not worth fixing. It needs a computer and two other parts. He continued to say Samsung are junk and it will break again. I then called another well known appliance repair center and they also told me that they do not work on Samsung products. They stated they cant get parts for them. So then I contacted Samsung and that was like talking to my dog. Very unhelpful. I went out and replaced this a Whirlpool.

Last night my Samsung microwave (SMH9207ST) was hit with the dreaded SE error while I was cooking dinner on the stovetop. My microwave is just over two years old. I called Samsung and they informed me that because I am outside of the warranty (1 year), the best they could do would be to cover the cost of the part while I would be expected to cover the labor. Of course this is where the bulk of the expense will be. The woman I spoke with (Michelle) acknowledged issues with other models but said that they have no evidence of flaws with the SMH9207ST. This wasnt a cheap microwave. Rather I spent the extra money hoping that I was getting a superior product. I guess I expected Samsung to also share my disappointed that their product was not meeting expectations. They said they would forward my complaint to their internal department. I hope to hear something back. It would be a small gesture to keep such a loyal customer.

Purchased a Samsung induction stove 3400.00 Canadian dollars, Samsung French door fridge, washer and dryer in 2015. Approx 7K in Cdn. funds. Dryer has been repaired three times, ice maker in fridge replaced and still has to be defrosted every month to work. The stove in the start of the second year of ownership has had all circuit boards replaced. In 2018 the convection fan was replaced and yesterday, April 17/2020 the two right side elements have stopped working. Never never never again! They look great and have all the bells and whistles - wait until you have to deal with them!!!

We have a Samsung french door fridge with a freezer at the bottom. Every few months we have to get a hammer and screw driver to remove the ice build up in the freezer compartment. A total piece of junk.

Don’t buy the 4 door flex. Purchased 2 years ago. Paid more than we have ever paid for a Refrigerator. I was so excited because I wanted an all Refrigerator but wanted a door ice and water dispenser. This was perfect. All was great the first year, then the ice maker quit working. It was extremely difficult to open and when we did it was jammed with ice cubes and ice on the side and frozen ice on the bottom. Had to use a ice pick and hot water to clear it out. When we looked online we found many complaints regarding the same issue. Now EVERY 2 weeks it freezes up. It takes 18 hours to get ice again after I spend 30 minutes clearing and cleaning it out. The amount of ice it produces is very small. I regret this purchase. Don’t buy it unless you don’t need ice.

I give Samsung a one star simply because there isnt a lower option. I have owned two Samsung refrigerators. The first I purchased about 9 or 10 years ago. It only lasted about 6 months and the compressor stopped working. I contacted Samsung and was advised the warranty at the time was a 6 month warranty and it would not be covered. I built a new home less than five years ago and as I got ready to purchase the appliances I had a family member that was going through a divorce that had new kitchen appliance set that he was looking to sell. The set was a stainless steel Samsung refrigerator, glass top stove, and a dishwasher. All of which had not been used but had been installed in his new home. The Samsung refrigerator worked great all of maybe 6 months and the icemaker stopped working. I replaced it and the replacement worked maybe two months and it quit. I replaced that one and the third one worked less than a year and it then quit so I purchased a countertop icemaker and gave up on having one in the refrigerator. Then shortly after the third icemaker stopped it started pooling water under the deli tray that would run out and puddle on the floor. Shortly after that it started making a noise which was the fan hitting build up ice accumulating near the fan. I had to take the refrigerator apart and clear the ice. A short while later it froze up again and this time it burn up the fan motor because the ice also froze the fan. I ordered the parts, put it back together and less than two months later the freezer stopped working. All of these issues were not covered by warranty. When the freezer stopped I fixed it by replacing it with a new refrigerator/freezer.The Samsung glass top stove, I have had to replace the glass top cause the original one busted. It busted after cooking a meal and the repairman advised me the top had an air bubble and as it was cooling off the bubble caused the glass to bust. The dishwasher I have had to pull out three times and replace parts in it. IF YOU WANT QUALITY STAY AWAY FROM SAMSUNG TRASH.

My new dishwasher does not dry dishes. They are drippy wet and the two different service companies sent to the house both confirm that this model is known for not drying and there’s nothing that can be done to fix it. Funny, the sales person never mentioned this. Do not expect any customer service from the Appliance Factory/Brand Source. They do not return calls and they do not stand behind the products they sell. There were hidden charges upon delivery, which is not free. I can only hope that other consumers do not make my mistake in going with this small guy store. I will stick to the big box stores from now on since they at least offer responsive customer service. The appliances were not cheaper at Brand Source and they lied about actual delivery charges. If you’re satisfied with only having your dishwasher wash your dishes and do not mind drying them yourself, then this WaterWall Samsung Dishwasher is for you. If you expect a call back from the President’s Hotline of The Appliance Factory, you will be disappointed too. And apparently they are not rated by the BBB. BEWARE!!!

On several models of Samsung refrigerators the ice maker freezes up. Samsung won’t do anything about it. Samsung needs to recall the refrigerators! Do not buy a Samsung refrigerator unless you don’t care about your ice maker.

Undependable. I am beyond angry, I just lost over $200 in food because this stupid fridge just stopped working while I was away, all because the filter change indicator was on!? They have designed the fridge to indicate that the water filter needs to be changed every 6 months like clockwork, the indicator light does not actually tell you if its dirty it just happens at 6 months. So when this indicator light is on, the fridge and freezer wont work. So mark your calendars and try to track when its going to happen or youll lose all your food too.

RB217ABPN - Purchased 11/06/09. Started noticing water in the fruit bin. Called for repair dept. Was told maybe we would have to pay for repairs, but go to simulator samsung.com. We did but it was not available for our refrigerator. Went to youtube. My husband took the refrigerator apart like shown. Once we removed the panel, we noticed it was all rusted on one side, the screws were not all in to hold the fan in place and one side of the panel is cracked in several places. Put back together. Hopeful it will work, but will be out looking for a new refrigerator since I dont think rust and cracked panel can be good. Nothing last long anymore.....

The first week, the microwave made terrible noise. Came and installed a new motor. Less than 1 year, refrigerator freezer, condenser broke. Came, but still have problems. Keep trying to clean glass in stove, and was told by a Samsung Technician to unscrew the door, and will be able to clean. Dont do that. Cant get the door back on. LOL! Now, the dishwasher is not working. Told me it was the disposal. Paid money for a plumber, and not the disposal! But, rather the not-working dishwasher. NOW, the washing machine, it doesnt spin. Technician and said, it was the binder. Brought the wrong ones. Supposedly, coming back today to fix. It says, only 200 words, how can I - DONT BUY SAMSUNG.

In late 2011 we bought the SMH1816W microwave to match the fridge purchased on the basis of a top rating from a consumer magazine, and the matching stove, dishwasher, washer and dryer at the same time. Not only was the consumer magazine wrong about the fridge, the microwave, dishwasher and washer all have issues or needed repairs. So far (knock on wood) the dryer and range havent broken. The microwave had to be repaired twice for the same problem which ended up costing $50 more than the price we originally paid for it. The fridge was replaced three times before Samsung finally admitted a manufacturing issue that caused the water line to the icemaker to freeze. A new freezer door was eventually installed with the corrected water line.The dishwasher drain pump failed after two years, and the washer is rusting at the bleach dispenser and detergent/softener holder. Once again Samsung claimed no responsibility. We live in a low humidity area (desert) so its not possible that we caused the problem. Not only has it been costly for repairs, but we wasted close to a hundred hours dealing with Samsung. Their support is abysmal, they make it as difficult as possible to even communicate with them - then all you get are stock answers. Requests to escalate to Executive Customer Relations are ignored, or delayed to the point you can do without your broken appliance and end up paying yourself. Samsung is by far the worst company Ive dealt with in 50 years, and as far as major appliances they have the worst quality of any we have ever purchased.Updated 10/22/2016: Of course, now our washer is listed as one of the models that can blow up during the spin cycle, response from Samsung - wash large loads on delicate only. We are taking bets on whether it falls apart from rusting or spinning first! Microwave - dead again - this time we are replacing it with another brand - Samsung quality is non-existent, support is useless. Bottom line, they have sacrificed quality and support for a quick profit, and will lose millions of customers because of this.

We purchased a refrigerator from Samsung in late June at Lowes. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didnt fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.We got a phone call last week from Samsung to ask us how the service call went. I told the person on the phone it still wasnt fixed and she replied that we could exchange or return the fridge. She said Samsung would call Lowes and get it taken care of and we would hear from Lowes in 2-3 business days. I waited several days and didnt hear anything. So I called Lowes, who has not heard from Samsung. So I called Samsung only to be told that the fridge could not be returned or exchanged and we would have to have another service call. This is ridiculous. The fridge is breaking, one thing after another, and I cannot get anyone to help us return it.

I have a Samsung refrigerator SN#JKJ44BBFB069***, model # RF263BEAESR/AA. It was purchased in Jan, 2015. Under the extended warranty that I purchased from Best Buy the unit has had three service calls: to replace the evaporator cover and new style drain tubes, and the evaporator cover again (fan making noise), as well as the ice-maker and ice auger. The 5 year extended warranty expired in January 2020. Not long after the warranty expired it developed an over and under-cooling issue. I contacted Samsung for out of warranty service, but they had no service technicians in my area. I contacted Best Buy and they referred me to Samsung. I had two different local appliance repair services attempt the repair. The first company, after the service call was unsuccessful, returned all my money rather than continue to attempt repair. The second company was partially successful; they replaced the refrigerator compartment thermistor three times, the mainboard was replaced twice, the unit still over-cools (under-cooling seems to be fixed). They had no ideas as how to proceed from there. Being as it was working: with the temperature set at 44F, and a measured refrigerator temperature of 34-36F, we continued to use it without attempting further repair. Recently it has returned to its severe overcooling ways: temperature is set at 44F, with a measured refrigerator temperature of 28-30F. I contacted Samsung for a service call, Samsung is still (16 months later) unable to schedule a repair tech as there is no one to service the Asheville, NC area. Best Buy again referred me to Samsung. I have called other local appliance service centers, and they all decline to work on the unit, one suggested that I throw it away and buy any other brand?! By the way this company was recommended by Samsung.

I am an Appliance Specialist for a large national appliance store and I always tell my customers the truth. I am a believer of Samsung refrigerators, ranges, otr microwaves and washer and dryers but I always warn my customers about Samsung dishwasher service issues. Im pretty sure that the salesperson that sold most of you a Samsung dishwasher mentioned that they were crap. With so many choices for dishwashers, you should have looked at Bosch first, Kitchen aid secondly then, LG, Whirlpool, GE and Frigidaire in that order. Leaving Samsung at the bottom. So anyone reading this post, please listen to your Appliance Specialist and avoid the frustration of repairing a Samsung dishwasher and please have confidence in the other Samsung appliances that are available.

Samsung FER300SX. Great price, features & beautiful appearance. I had always respected all their other products. Its really nice to look at and that is the only good thing I have to say about it. It is very poorly designed with light and cheap wiring. They have come to repair it four times in 18 months. It will not maintain oven temperature and burns/melts the wiring at both elements. I could hear it sizzling in the back. Fearing a house fire, I bought and installed my own high temperature, 3M, 900 degree wire connectors at both upper and lower elements. This finally eliminated my fire hazard risk.But everything I cook, I have to baby-sit; whether its in the oven or the stove top. I had to buy two oven thermometers to hang from the upper rack to keep the temperature at least close, manually, when doing pizza or meats. But any bread products or pastry type of baking, forget it! You cant manually control the temp that well for touchy baked good items like that. They cant fix it. All the circuit boards have been replaced with no success. At least I made sure myself, that it shouldnt burn the house down now.In my opinion, Samsung should not be in the home appliance business. These products are of poor quality and cheaply constructed. Until now, for decades, I had always been highly respectful of their home entertainment line. Low quality and unsafe [fire hazard]. I have already bought and paid for it so there is no longer any deal to break. Go shopping for another brand and research every model you are considering, tenaciously! Read all reviews, good AND bad and leave no stone unturned.

My Samsung washer is just over 3 years old and a top loader. The bleach dispenser right under the lid is rusting and the rust is starting right into the metal on the machine and is getting worse. I have a extended warranty on the washer and dryer. I bought the product at Lowes. I called Lowes and they sent someone out. They ordered the top part of the machine and lid. They have been here 4 times and it isnt fixed yet because Lowes put the blame on Samsung and I called Samsung and they said that they wouldnt fix it, saying it is cosmetic. So, what is a person to do? Also I have a Samsung refrigerator and water is leaking into the vegetable bins at the bottom. I dont know where it is coming from. I am very angry that Samsung doesnt stand behind their products. I will never buy another Samsung product again and will tell all my friends of my experience.

After getting the SE message on my two-year built-in Samsung microwave, I did some research and saw how someone said to clean the ribbon on the display panel. Well, I was too afraid to mess with the control panel so I placed a service call in. The tech came and I told him what I read so I asked him to remove the ribbon or membrane and then reconnect. Sure enough, the thing started working right away. I spent $100 on service call. So I hope someone else can use this information. So next time, just remove button panel and unplug ribbon membrane and reconnect.

I bought this Samsung Refrigerator RF28HFEDBSR/aa in Nov 2014. The freezer door handle insert failed in Dec 2016. I have spent 2 months working with a repair tech, Samsung parts, and Samsung (Lack of) Customer. This small approximately $10 part has been discontinued. The only option is to spend $389 for a new freezer door and $125 to install it. My service tech (5 star rated) reported he spoke to the Samsung techs and determined Samsung has known about this problem for several years. It appears sells products with known defects, but does not want to support the customers. He also reported there are other Samsung parts which have been discontinued for relatively new units. The scroll compressor has a 10 year warranty. What good is that warranty if the rest of the refrigerator falls apart? By the way, the local authorized Samsung service company received an F rating from the BBB.

Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. Ill never buy Samsung anything again.

We bought our Samsung refrigerator in 2011, and it will be our last as well as any other Samsung product. Door handle broke in the first week, then the ice maker (twice) and I have to dump an inch of water out from under & inside the veggie bins every other week. So far I have spent as much on repairs as I did to purchase. We strongly recommend a do not buy.

We purchased a Samsung french door refrigerator with the freezer on the bottom. The ice maker didnt work on day one, they sent someone to replace it. This should have been a clue to us, after about 18 months it quit working again. Repair guy replaced the ice maker TWICE with no luck. Finally Samsung informed him that he needed to replace the ice maker and the board at the same time in order for it to work. It lasted about 9 months and is broken again. During that time it would stop making ice for a few days (I like to say it went on vacation which I cant afford to do because I have to keep repairing my stupid ice maker!!). Anyway, now its no longer making any ice - I think it decided to retire and move to a warmer climate. Now were buying bags of ice, which is a pain in the you know what, I cant stand room temperature water. Never, never, ever buy a Samsung refrigerator.

I appreciate the scale of cooking control with this appliance. Food preparation can easily be controlled to complete an entire hot Meal. If the stove can’t do it youre not reading its description from frying to baking to food dehydration and air frying in the oven.

My Samsung refrigerator is an absolute nightmare. The refrigerator coils freeze-up with ice to the point where it stops the fan. I keep a thermometer inside to make sure the temp stays below 40 (Ive had it reach 55°F before I knew about this design problem). I have to manually defrost 2-3 times a week. TERRIBLE FRIDGE!

Black French door Refrigerator Model # RF263AEBP. After just over 1 year from purchase, we were alerted to our 1st of now 3 water freeze-up in our fridge. In time #1 & 2 noted water on kitchen floor which was ultimately also on the floor of refrigerator section. Warranty was expired. Thank goodness for websites like this and youtube as we determined the problem was water line freezing and ultimate ice back up. Ice was thick all over the coils and drain clogged with ice. After following youtube directions all was fixed and we felt pretty darn happy with ourselves. (Rightly so as based upon reviews here not only do Samsung techs not know what’s going on - there is no fix, thats clear - but private techs dont know either and all just sell you a bill of goods you dont need.)About 6 months later we were alerted to the problem again in the same way described above. Followed the same youtube process and although this is getting old, solved the problem. Its been over a year and no freeze ups. Until 2 days ago. This time no alert of water, simply the fridge was warmer than usual. Rebooted the fridge and the sensor panels. The key here we didnt hear the fan going. Fridge and freezer cold enough but no noisy fan motor (a lifetime issue with this fridge). Again alerted by one of the reviews, we tried to do what we always do but this time it took 40 min to remove the back panel to access the frozen coils. When we finally got it off the fan was still under over 3 inches of ice (fan is on the back panel). Well after another hour of defrosting all ice with hair dryer and clearing the iced up drain.. all was cleaned (only positive occurrence for me) and put back.Well, while ice is gone, this must have been the straw on the camel’s back as even though the fan moves freely it seems the motor probably has had it. Froze up too long. No early alert system which clearly this defective product needs. I am mad. Not at defective product but at the dismissive attitude of this company to all those who have been trying to go through the proper channels. I do have no choice but to call my regular appliance company who I trust. Then Ill decide whether or not to repair or replace. Its a shame because the physical structure Im happy with. But will never, ever, ever buy an appliance that has any association with Samsung in the future...

About 3 years ago, our 15 year old GE over the stove microwave was working but seemed slow and dated. We replaced it with a Samsung SMH9187ST that had gotten good reviews. About 6 months into its use, there was a shorting sound and smoke when I pressed the start button. A new control board, fuses, and a couple other parts were replaced under warranty. And since then, we havent had any problems - until two days ago when the keypad stopped functioning. We tried unplugging and plugging in again, but that only worked once and only for about 5 minutes. Then the SE error message came up. I filled out the online service form on Samsungs site and have been sent information about a service company in Florida (I live in Ohio) and instructions on how to send the item back. Really? It looks like about 15 people have posted this same SE problem in the last month, almost everyone out of warranty. So perhaps this is planned obsolescence combined with bad service. It only guarantees that I wont buy another Samsung appliance, though.

Samsung dmt400 rhxxa - Dish washer 2 years old. Had service the first year, wont clean, parts replaced. Wont clean either top rack or bottom rack. Called samsung, no help. Bought at pacific sales, going to their store tomorrow.

My wife and I decided to purchase all new appliances for our remodeled kitchen. We purchased the Samsung black stainless Fridge, microwave, range, and dishwasher. First of all the microwave (ME21K7010DG), at first it would input 777 on the display by itself, then one night I woke up and the blower was on high, then on another night I woke up the the microwave heating up on its own. Lowes had sent out a contractor three different time and replaced the door, it would work fine for a short time. Then after contacting Samsung on several different occasions, they keep telling me to unplug the unit and plug it back in. That did work for a few months but now it is turning on again. Finally, I decided to replace the microwave on my own dime as I am not willing to wait for Samsung to make this right. It isnt worth having my home burn down.As for the range, (NE58K9500SG) The front control knobs dont have a locking feature, I have had several times when someone would but the knob and the heating element would turn on. We dont have young kids so it really isnt an issue for use but if you do have small kids I dont recommend this range. As for the rest of the items, we havent had any issues so far.

Our Samsung double door refrigerator, model RS21DCMS, is not working properly. Edible food get spoiled after few hours. People from Samsung karnal came and changed the fan but no result. Perhaps there is faulty sensor. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time. Thanks.

All of my appliances are stainless-steel and the only one that is rusting is my dishwasher Samsung serial # a3jag9mc00186-1v model # dmt 400rhs. When I called the company to complain about the rust on the door of the dishwasher, I was told that it was cosmetic and not covered by the warranty, which I knew had expired. I was further told that it [the rust] was due to environmental elements. None of my other appliances, which, by the way are not Samsung, did not rust! This is a defective product that should be addressed at Samsung. I will never buy another Samsung product again! Transaction # when I spoke with executive customer services: ** .

1st problem: The refrigerator froze in the back and stopped cooling altogether. WE do not have a water attachment to it, thank goodness, because that would probably be even more of a nightmare. 2nd problem: Water leaks right below the vegetable tray. Where the water comes from is unknown. Getting it fixed has been impossible. Samsung does not stand by its products. WE bought this at Home Depot, which offers no support whatsoever. Ive filed a complaint with Home Depot, but no satisfaction. I am sure I will no longer buy anything other than nails and electrical tape at Home Depot from this point forward. Do NOT BUY Samsung. Do not buy major appliances at Home Depot. You will regret it. I have a freezer and an old fridge downstairs that are over 10 years old, not a problem. The Samsung is only 3-4 years old.

Purchased dishwasher in June 2014. December began receiving error messages. Dishwasher not working since January 2015 (9-month fight with Samsung). Multiple extended phone calls customer service who then transfers you to executive customer relations, where you have to repeat EVERYTHING you just told them. 5 repair visits including one by Samsung National Trainer Jim ** who agreed to swap out dishwasher for new one. Extended warranty purchased from Samsung Protection Plus not honored then authorized repair facility suddenly no longer authorized by Samsung after trainer agreed to replace it. ANOTHER 3 hour phone call last Friday Sept 4, 2015, Samsung executive customer service simply disconnects you. DO NOT BUY THIS PRODUCT! JUNK. Customer service useless!

Samsung makes great Electronics! Kitchen appliances? No! I purchase fridge, range and microwave within the same month. All three had problems within a year. What a disaster and waste of my money. So, consumers beware because repairs will be very expensive. Also, please research repair companies that specialize in Samsung appliances. Go with a brand that has been making kitchen appliances for years (A household name).

The repairman has been to our house at least twice now. After he came to fix the ice maker it stopped working just after his warranty for the work done that day. Today Im looking for a new fridge and hoping they will take this p. o. s. in on trade because I know I wont get close to the price I paid if I sell it outright. It is not worth the stress to hang onto it. Never been so disappointed with a fridge. I cannot clean the outside water stains. The repairman said theres a product that will work but didnt know the name of it. The door seal is so thin that it had a worn spot. He didnt recommend replacing that. Its only 3 years old. My order number and receipt are on file here from my first review- to verify legitimacy.

I have had this refrigerator for 3 years and had 3 services calls. Freezes up, makes loud noises, ice maker has broken twice and freezes up often. Worst purchase ever. Never again will I purchase a Samsung.

Per Samsung, some microwaves out of warranty had to be repaired as they displayed an SE error. Samsung sent someone to fix the microwave, which worked for about two weeks before again had the same problem. As there was a death in the family and I did not call back within 30 days of the first visit, they said they will send a technician to replace the bad part they put in but I would have to pay the labor but not for the part. Instead will trash the microwave.Just glad this happened before I bought the new Samsung refrigerator, dishwasher, washer, and dryer I had picked out for delivery later this month. Will not buy any Samsung product again as they forgot what customer service means. And when I asked to speak to a supervisor, the man simply kept putting me on hold for more than 30 minutes but would return every 4 minutes to say the supervisor would be on the phone shortly. I consider it a waste of time to deal with Samsung consumer department and a waste of money to buy their products.

We have had this refrigerator for 5 years. Actually, the freezer and refrigerator work fine, but after 1st year the ice maker would build up ice crystals and then quit making ice. Have tried numerous times to fix it and nothing lasts. A few months ago water started leaking from underneath the refrigerator too. Samsung definitely needs to fix this issue!

I purchased a Samsung French door refrigerator with the middle cooling drawer and bottom freezer from Best Buy in October of 2010 (model # 4287HARS). It quit cooling everywhere last weekend. Samsung was kind enough to extend the warranty since the unit only worked for 15 months. I have yet to see a repairman! Judging by others complaints, I would avoid their products. This thing cost nearly $3k! This model looks as if it is prone to have problems. 0 stars for me!

In 2013 we purchased a Samsung Refrigerator French door up and down. We paid 2,999.00. First we had the ice bucket replaced twice. This took several months each time to get a service order number. The problem existed. Finally the third repairman told us there was a Freon leak which couldnt be fixed. In March 2015, Samsung finally agreed it was a manufacturing problem and we would be refunded the full amount of our purchase price. I have made well over 50 documented calls to find out when we would receive our check. We have been without a refrigerator for over three months. Each time I call, I speak to a different person. I have been told I would receive a satisfaction survey many times which I have never received. We are still waiting for our check which was apparently mailed over a month ago. This whole experience has convinced me Samsung does not care one bit about their Customer Service. We have many Samsung products. I now pray nothing happens to any other Samsung product. Im not sure I could go through this awful nightmare again.

Within a few months had issues with the brand new dishwasher. First off it wouldnt latch right, so it wouldnt start. Repairman even said in the future to get a model with a latch you turn and lock yourself. It was under warranty, guy came out about four days later and fixed that. When he left and we ran a cycle, suddenly it wouldnt drain. Guy came out again a few days later, took a look and said it needed a new computer board. They mailed it to my house. Took over a week. After not being able to get the guy to the house, he missed an appointment then showed up the next day while I was at work, we put it in ourselves (Almost 3 weeks, over 2 weeks with water in the bottom of the dishwasher that even with baking soda etc, was starting to stink up the kitchen!). Worked ok for about 8 months. Now it seems like it needs another computer board because it isnt drying the dishes. Its only 18 months old!

I spent over $2500 for a new Samsung counter depth refrigerator in mid 2015 after I remodel my kitchen. It works fine for about 1 1/2 year. After 1 1/2 year, I started to have problems. A year ago the freezer will not go down to the temperature I set. Even I set it to minor 8 degree F, it only went down 15 degree F. I was advised by some website to reset the refrigerator by turning off the power overnight. I did and it worked again. Six months ago, no ice came out from the ice maker. I open the ice maker and found it completely frozen. I turned the power off and blow some warm air to melt the ice. After I removed the ice, it worked again.A couple weeks ago, the freezer warmed up again. This time, I know resetting the refrigerator can only solve the problem for a few months so I called Samsung service center. A technical came, open the freezer and spent half an hours checking. He told me that defrost sensor went bad and the ice built up blocking the cold air from entering the freezer. Also the cover needed to be replaced. I ask him if the repair will take care of the ice maker frozen problem. He told me that it is a different problem and many people have the same problem due to design issue and Samsung offered to repair it free even warranty expired. I called Samsung but with no luck, Samsung refused to have it fixed. Repairing the ice maker will cost another $400.The technician left and 2 days later, another technician came with the parts. He did some more checking and told me that the cover did not need to be replaced but the control board did not send power to the heater. Unfortunately, the previous technician did not check the control board so he need to order the control board and will come back later. He told me that I should purchase extended warranty. I went to online chat with Samsungs Chat site and was told that I can purchase extend warranty even the refrigerator warranty expired. The gentlemen even told me that the I should get some discount for the current repair if I elected to purchase extended warranty. He gave me the number to call.I called Samsung extended warranty department and found out that extend warranty cost $550 a year and will be effective 30 days after all repairs were done and I needed to show them receipts of all repairs. There will be no discount to current repair either. I was surprised that extended warranty cost $550/year for a refrigerator. The conclusion was the refrigerator will experience problems very often, maybe an average of once a year because average repair cost will be 4 to 5 hundred dollar each time. This policy tells us to expect Samsung refrigerator to be repaired once a year.This morning, I found out that the water dispenser at the refrigerator started leaking. Oh boy, another problem I have to deal with. I did a quick estimate. It will cost me about $1450 to have everything repaired and spend $550 for a one year extended warranty. That is $2000. Should I buy a new one instead. My last refrigerator was a 20 years old GE. It is still in the garage working fine. The other one was a 35 years old Whirlpool. I gave it away when I purchased the Samsung. My GE and Whirlpool gave me a combined 55 years of trouble free service while the Samsung gave me 3 problems in 2 1/2 years.

Whenever I grill, broil, bake, meat or fowl on opening the oven door a huge cloud of smoke and fat hits me in the face stinging both my eyes and face. If anyone else has this problem please let me know as dealer (trail) and Samsung tell me nothing is wrong.

VERY disappointed with Samsung. We purchased all Samsung stainless steel appliances less than 4 years ago. ALL have had continuous problems. Fridge ice maker always jams up with ice and cracked the inside, Back panel of the fridge freezes up causing the fan to stop and have to unthaw entire fridge every time. (Bye bye to all your groceries while it takes all day to warm up). Dishwasher racks now need tie straps to hold them up as the brackets continuously crumble into pieces, and we have had to take off the front panel and fix electrical problems, door seal leaks and dishes are ALWAYS coming out dirty. Tried every brand of soap, jet dry, even rinsed dishes before they go in. We even have the one that is suppose to gar-borate your food, doesnt work! Samsung STOVE: electrical plug melted my toaster cord, glass top cracked on its on, Yes, Im very careful and it didnt have a scratch on it, ON ITS ON, while warming up, it cracked. Im very disappointed and hope NO ONE buys from them. What a waste of money when they cant even make it 4 years. And dont bother phoning into Samsung, They are absolutely no help if you are past 1 year warranty.

Weve always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator wont stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

I purchased my Samsung dishwasher model number DW7933LRASR in November 2014. Within the first year the circuit board went. When I called the repair company and explained the problem they knew right away to bring the new board as others had same issue. Within a few months of the repair and after the warranty was out the same problem occurred. This time I have to pay to have the company confirm its the same problem - if it is Samsung will pay for the board but I have to pay for the repair (the company is in another town an hour away so probably cheaper to buy a new dishwasher!). I purchased a double oven stove and refrigerator too - no major issues but not 100% happy so would not recommend any Samsung home appliances. The dishwasher is certainly problematic and Samsung does not care about its customers!!!

My dishwasher started leaking badly. Upon my inspection, the bottom door seal was falling apart/disintegrating. I went to Lowes where I purchased it (this was one month after my 3 year extended warranty had expired) and asked to order the part in order for my plumber to repair it. They could not find the correct part but tried to sell me a part anyway. I knew enough to know that was not a part I needed So, I came back home and called Samsung for help. They referred me to J & J Parts which is their official distributor of Samsung parts. They could not find the individual part I needed. Moreover, they indicated that Samsung built that rubber piece into the door and I would have to buy the door for $254 to solve the problem! I called Samsung back and explained the issue. They didnt seem to care and said I would have to call an official Samsung tech. to come out and fix the problem. So I did that hoping it would cost me much less than $254 and the seal would be repaired. The tech confirmed what J & J Parts said to me on the phone - that I would have to order most of the door piece (over $200) and then the labor cost to add on to that made the estimate to repair at over $400! The Samsung tech visit cost me $97 for nothing that I didnt figure out myself! All this headache for a 22 piece of rubber seal! The bottom line is this: dont buy a Samsung dishwasher (my model #DW80H993), if you did and this happens, dont waste your time and money to try and fix it. I obviously would not spend the $400 for this piece of trash, so I bought a new and different dishwasher with a 5 year warranty.

We purchased a Samsung side-by-side refrigerator model # RS2630WW/XAA from Best Buy a few years ago. We began noticing rust appearing right below the the ice/water dispenser. There must be some sort of leak, because the rust marks run down the front of the left refrigerator door. Now the white paint is starting to bubble and crack. I am very frustrated because, of course the refrigerator is no longer under warranty and I am at a loss as to how to fix the problem. We have our house on the market and planned to include the fridge with the sale of the house, however several people who have toured our house have commented on the unsightly refrigerator.

The Samsung dishwasher we bought less than a year ago simply does not clean dishes properly. Weve tried everything, short of washing them with soap and water before putting them in. The service from Samsung is atrocious. I spent an hour and a half being put on hold and being asked stupid questions like is your machine connected to hot water. Buyer beware.

I would put negative or Zero stars if I could. We are on day 18 with a broken refrigerator and no closer to a resolution. It takes a minimum of 4 days to get a physical service person to arrive and evaluate the problem. In our case it was a severe sealed compressor issue on our refrigerator less than 1 year old and still under factory warranty. After the technician discovered the real problem we waited 3 days for Samsung to determine an exchange was the course of action. 7 Days after that determination we are no closer to getting the exchange we were promised. You would think after the amount of my follow up calls, I could actually reach a person with the ability to simply approve the exchange request. The scripted response is to tell you they will expedite with an email. Horrible service Samsung.

My Samsung side-by-side fridge is making a loud noise every 3-6 months. I have to unplug it, put food in coolers and defrost it to make it stop. Samsung has sent a repairman who says its my fault for keeping the freezer door open too much. This is my 3rd side-by-side fridge in my lifetime... The 2 other ones were Electrolux. Had them for approximately 10 years each with no problems. Samsung gave me problems after 3 months. I have noticed that my meter is going very fast when the noise is ongoing. Today I had it and order a new fridge. I will NEVER buy another Samsung product again!

This is the second French Door Samsung fridge I have bought, and it will be the LAST Samsung product EVER to be in my house. The first french door one was perfect. I purchased model # RF263AEWP from Lowes in Dec. 2011. Bought an extended warranty, that was a waste of $. Cant get anyone to come out. There is only one company in the East Bay of San Francisco that will come out my way for warranty work and they have lots of complaints on Yelp. They must all know the problems and dont want to bother?The water pools at the bottom of the fridge, the icemaker works when it wants, frost buildup on the back wall of fridge, etc. Today the final straw was the horrific fan noise that stops when the doors open, and then resumes when the doors are closed. With open concept kitchens, the noise is extremely annoying. I am going to throw in the towel and get a new one, even though I cant afford it. Too bad there is not a designation for negative stars! I cant get to my receipts - the filing cabinet is stuck closed.

After 13 months (just after warranty expired) the icemaker began icing over. I called Samsung who would only send out a paid repair person. I learned how to de-ice it myself and have to do this every three months or so. I just discovered a fix on YouTube which resulted in $200 worth of parts. Now, three years later, there is a solid sheet of ice under the crisper drawer and a very loud fan noise coming from the fridge (RF263BEAESR/AA). Again using YouTube I discovered that ice builds up because of another poor design and I had to remove all the food, all the shelves, including the difficult to remove one above the crisper drawer, and then pry off a back panel and use a hair dryer to defrost it. Ice had built up and the fan was hitting the ice. This is due to a small metal piece that is attached to the heating element, the metal piece isnt long enough and allows the drain to freeze closed. This causes the ice build up. This is an expensive appliance and I am already looking at having to replace it because it is not reliable and requires so much maintenance. My old fridge was a cheap GE that lasted 16 years without a single repair. Samsung knows about the design flaws, has even issued a technical bulletin about it. They refuse to issue a recall and correct their mistake, leaving so many homeowners frustrated. I will not buy another Samsung product as long as I live! There are several class-action lawsuits pending against Samsung in regards to this appliance. Buyer beware, run from Samsung appliances.

This stove has broken down twice and has been unusable more than it has been operational. Stay Away ....find an alternate. The repair process takes at least 2 weeks then parts then back to fix. This thing is bad, bad, bad.

I purchased this Samsung Convection Electric Stove approximately 4 years ago as Samsung received good reports for its electronics and appliances. After about a year of owning it, the rear burners no longer worked on low, the oven light blinked on and off, the oven shuts on and off and the convection fan was working intermittently. Sometimes, there is a ticking noise when I turn the oven on. I called Samsung in the beginning of the malfunctioning and was told my oven was no longer under warranty. This was the 2nd time my Thanksgiving turkey took 7 hours to cook. This product is defective in so many ways and should not be sold by retailers until they remedy all of the complaints appearing on sites such as ConsumerAffairs is remedied.

My ice maker broke within 4 years. I contacted Samsung and they told me to call a repair person and that it is not their problem due to being out of warranty. My washer was broken after 2 years and could not be repaired, had to replace with a new one and spend another $1,000. My fridge was serviced within months of purchase. My decals on all my appliances fell off within one year as well. My Samsung microwave was replaced 4 times within the one year warranty. People be aware and dont waste your money.

I bought a Samsung French door fridge and it is the worst ever. The fridge warms up and is full of ice. We clean the ice and it happened again. Now it makes a loud noise and when we open the doors the noise stops. The freezer becomes full of ice and stops to work as well. I have been dealing with Samsung and the technicians. It is the worst experience ever. It has been over 2 months that I am without a fridge and they are delaying and not replacing my fridge. The technician came a few times and the fridge is still not fixed. I am very tired of dealing with Samsung company. The product is rubbish and the service is not there. I wish I never bought the Samsung fridge.

Unfortunately I purchased a Samsung dishwasher when it was first launched so consumer reviews were not available then. I wish I had the foresight of returning the dishwasher immediately during the first month of purchase because my dishwasher never thoroughly cleaned my dishes. I was so amused by the lights and buttons that I ignored the dishwashers failures. After numerous service calls to the vendor, the repairman decided to replace the unit. Shortly after however, the dishwasher completely broke down. I wish we could make Samsung accountable for what they know to be a poorly produced and designed product.

Save yourself the hassle and do not buy this refrigerator!! I am having the same problems everyone else is. I bought this refrigerator in Nov 2015, then in Nov 2017, the fan on the back started to make noise and then it stops cooling. Then the ice maker stopped working. I have the extended warranty. Today will be my 8th time calling the extended warranty company Warrantech. They are USELESS!!!! Numerous parts have been replaced. All I get is the runaround. Warrentech on the phone tells me its up to the technician to decide if the fridge cannot be fixed. The tech tells me, All I do is what they tell me to do. I WILL NEVER EVER BUY A SAMSUNG REFRIGERATOR AGAIN. AND BRANDSMART DOES NOT STAND BY THEIR PRODUCTS! They make the sale and clean their hands. Very upset consumer!!!!

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

I purchased a Samsung Chef Edition Refrigerator (RF34H9960S4) a little less than a year ago. These are not cheap fridges. Both shelves on the right door are cracking in the middle. When I called they informed me that they dont replace personally damaged items. If using the shelves may lead to personally damaging them, we shouldnt use them. I now have to pay for new shelves, that most likely will crack again. Please think very hard about whether you want to purchase this item.

I own a Samsung-31.6 Cu. ft. French Door Refrigerator with thru the door ice and water dispenser. It also has a bottom ice maker in the freezer. The bottom ice maker is the problem. We had trouble with it from the start. Read owners manual, reset it. Worked for a while then quit totally. Had repairman from Samsung replace ice maker, worked for awhile then stopped again. Samsung sent repair man again, replaced computer board in back. Worked long enough for warranty to expire. Now in a battle with Samsung for repair, getting runaround.

This is my second review this month, again for a Samsung product. I purchased all new Samsung appliances that included microwave, dishwasher, refrigerator, stove, washer and dryer less than 3 years. My review of the refrigerator is above. As of this weekend, my dishwasher will no longer complete a cycle because it will not drain. We have taken it apart and cleaned it thoroughly to no avail. I called Samsung and they told me I could purchase a 1 year warranty for $300 which would cover for 1 year IF the cause was something that was covered. I will never ever buy another Samsung product!

Samsung French Door Refrig Model RF 267ABWP - Our ice maker stopped making ice. Called and got them to come out. The ice maker was fried and so was the motherboard. The cost is $509.68 for the parts and labor. It takes 2 weeks for them to come back and install the parts that have already arrived to us. The refrig is 6 years old, and when it was first delivered, it took 4 refrigerators that worked for us to keep the refrig 6 years ago, and now this not nice.

I purchased my Samsung refrigerator in 2015. Within that first year I had Samsung repairs visit four times due to ice maker problems. They never fixed the problem. Thank goodness I purchased the extended warranty from Lowes. I had a warranty repair person visit over the same ice maker issues seven times. Each time I had to take four hours off of work to be home for the repair. The icemaker has been replaced along with several other components at least three times. Each time it breaks within weeks and still does not work. Not only does it not produce ice properly, it also leaks water down the front of my stainless steel and now I have permanent stains in my stainless steel refrigerator. Not Appealing! Purchasing this refrigerator has created significant financial loss for me and my family. Not only do I have an ugly refrigerator with water stains down the front of it, I cannot get ice from it, and I have lost several hours equating to several hundred dollars of loss work having to be home each time a repair person needed access to fix it. Purchasing a Samsung refrigerator has been the worst experience and the worst purchasing decision I have ever made.

I purchased this Samsung convection microwave (MC11K70355) about 4 weeks ago at Best Buy. It was considerably more money than I wanted to spend but offered lots of useful features. I found it easy to use, powerful and a very good addition to my kitchen. Baking and roasting are a breeze with this thing. The slim fry function is very nice for cooking and frying vegetables in very light oil. The unit failed a week ago when the grill stop working. Samsung had a technician out the next day who diagnosed a poor connection to the grill which ended up shorting out. It took a week to get parts, they replaced the grill the wiring harness and the front panel computer. Despite the problems I am very happy with this microwave. The problem appears to been a manufacturing defect.

Samsung has served me well. I have had no repairs or maintenance problems. Ice makers seem to be most often a problem in most refrigerators, and mine has worked with no problem that required service.

I have a fridge of 1.5 years and just after first year was defective ice maker and now just after 1.5 years, compressor is blown. Compressor is under warranty for 5 years, but after 15 days, Samsung has still not replaced the compressor or the fridge. Every time I call (and spend 1-2 hours waiting for case management), they pretend theyve never spoken to me - even though they ordered the dispatcher that diagnosed the issue! This is so fraudulent and unacceptable. I bought the fridge at Lowes and they should be ashamed to allow this type of dishonest activity to happen. I have spent so much in restaurant bills and spoiled food, I could have bought a Viking fridge. NEVER, NEVER, EVER BUY SAMSUNG. By the way...my Samsung washer/dryer? Also had issues the first year.

We purchased a complete package of Samsung appliance for our new home on October 2013 and they got installed by end of November 2013. Thinking that Samsung had a good reputation for other electronics the decision was made without hesitation. Well that was a mistake. First the refrigerator ice maker started to make continuous noises, and the middle drawer got stuck every time you try to closed. Both issues where fixed under warranty. Then, surprise it was the dishwasher turn to break. It started to not dry and show an error s5, which meant that was not draining properly. I called Samsung and they say that it was out of warranty. I was a month too late meaning it only lasted 13 months. An appliance that gets used maybe 3 times a week and cost over 550.00 plus tax, however they did offer a extended warranty for an additional cost, Of course.My thoughts about this, I will not pay extended warranty. I will not repair the Samsung dishwasher, since I know it will break again and I will not buy a Samsung product again. Maybe we need to start buying American again (At Least The Name). Lets make sure that the word gets around that Samsung is not what they seem to be. They know that the dishwasher they make have a lots of problems and complaints and they do nothing.

French door refrigerator with bottom freezer. At seven months old the freezer handle broke from the freezer door. This was from normal everyday use. So poorly designed. Samsung refused to stand behind their product, after all, they already had our money from the purchase. Hard to believe a major company wouldnt be embarrassed by their own substandard craftsmanship. Not the best way to build a brand. Plastic mounts built into the door snapped off from simply opening it. Never again will I purchase anything with the Samsung name. PhilAshland, MA

We purchased a $5000 Samsung 4-door refrigerator two years ago and it was the biggest mistake I’ve made in my home. The ice maker gives us constant trouble. We had Samsung come out and repair it 6 months ago and it has already broken again and they want me to pay $100 just for a diagnostic appointment that won’t even cover the repairs! Worst of all, when the repair person came the first time he told me that Samsung knows this is a problem with their design and has just decided to screw the customers who already purchased the product and wait and see if they will call for repairs. I am an educated consumer who did my research but this fridge is absolute junk. Samsung should stand behind their products and less than 2 years for a $5000 is obscene. Now I’m trying to decide whether I should fix it or throw it out. I wish I had bought a Sub-Zero in the first place. STAY AWAY FROM THE SAMSUNG CHEF COLLECTION, IT IS ABSOLUTE GARBAGE!!!

I purchased a Samsung refrigerator in September 2009. Since that time I have had to have to ice maker replaced and now the ice maker has to be replaced again. Plus the freezer is not getting cold enough so that is another repair. I am thinking of just getting rid of this piece of junk and getting another refrigerator. Samsung Refrigerator is awful. I have nothing but bad things to say about this refrigeration. I am telling everyone I know to never buy a Samsung appliance.

Dishwasher will not complete cycle. Once started it will run 5 minutes or less and then the display begins to flash. It takes about 12 hours to complete a cycle by starting and then restarting. Anybody have a solution?

The size is bit small otherwise it is a great refrigerator. The counter depth ones are little problematic, I used to have Whirlpool and it was awesome as it has all the requirements and looks also great.

On 8/29/16 we purchased the 25 cu ft French Door with External Water & Ice Dispenser, Model Number: RF263BEAESG/AA Refrigerator in the Black Stainless finish. Delivered 9/3/16. We purchased this high end very pricey fridge, a high end matching gas range and dishwasher so we spent a pretty decent amount of money. The set was ordered from a local appliance store and was NOT a scratch & dent product. While from a distance the fridge looks fantastic, dont look too close. Under the factory packaging (plastic protective packaging & cardboard was not damaged at all) there were numerous scratches and a small dent in the upper left door. I would expect a new expensive appliance such as this would not arrive in this condition. The appliance store is closing and unable to order a new refrigerator or even just a new door. I dont need an entire new fridge, just an undamaged door.Samsung feels it is our problem and refused to do anything about it. While waiting on hold the recorded message spoke of their commitment to customer service. Well we didnt get that, in fact just the opposite. Interesting is that we really like Samsung and have always promoted their products. This is the first issue weve had and they failed us. I would not recommend this product due to how fragile it seems to be and Samsung will not make it right. I have a beautiful new kitchen with very nice high end Samsung appliances, except for the scratched and dented fridge. Is this really what I waited for all these years? Extremely disappointed. How hard would it be to replace my door? Any other appliance store would have sent it back to Samsung and requested a replacement from Samsung. Why cant Samsung just do that for me?Thanks alot Samsung. Also, I submitted this same review on Samsungs site and guess what? They wont post it.

We have the same ice maker freezing over issues as others have. Also, the chute door that allows the ice to come out at the door dispenser has started to cycle open and closed without pushing the button and without stopping. We have extended warranty but dont expect them to take care of it in a timely manner...takes a week for a repair tech to come out and diagnose the problem, who knows how long it will take to get the actual repair. Been bounced between Home Depot where we bought it and Samsung customer service where everyone is called manager but no one is actually in customer service. There was a brief call with the company who is going to repair it under contract but they are not really interested in doing the repair work any time soon. You know everyone has back up fridges and that is what was suggested. Well if I have to get a back up fridge then why wouldnt I just replace this piece of garbage with one that works the way it should and just not get Samsung products? Save yourself a headache and avoid this mess of a product. 2400 dollars is a bunch to spend on a disposable appliance.

I bought this refrigerator because its beautiful and thought since its expensive it must be good. Well I have ice build up that has been repaired 3 times already, and as of last night it started making noises again. It is ridiculous that this is such an issue. Its not like we are misusing the refrigerator. This should be considered a lemon. Should be replaced all together by a working unit. Its sad that such a big company like Samsung doesnt stand behind their products.

We purchased a complete Samsung kitchen from HHGregg 4 years ago when we upgraded our kitchen. Weve had issues with the ice maker freezing up almost since day one, but have continued to manually defrost. Now, heres the horror story. We returned home from Thanksgiving holiday to find our house flooded! Yep, you guessed it. The refrigerator was the culprit. It malfunctioned, and the inside of the fridge was literally filled with water! We had all hardwood floors, and every one of them has to be replaced, in addition to other repairs.Well, Samsung was quick to set up repair service through a third party contractor. The authorized repair person doesnt have a clue what hes doing. And, like Samsung, their customer service is the worst. I spoke to a Samsung rep again today, and expressed I did not want this refrigerator, that I wanted a new one. I got what I perceive to be the standard answer, and thats your appliance is no longer warranted, and all we can do is to repair it for you. What kind of crap is that when you have thousands of complaints about your defective product? After reading the complaints here, I noticed a few persons recommending a class action lawsuit. Were in for sure. Im done with Samsung appliances and after $50,000 in damages and repairs I certainly feel Im justified!

Somehow in spending $2,000 on a Samsung refrigerator three years ago we missed seeing reviews about the icemaker. After using a hairdryer and scraper every two weeks the past year and a half, I sympathize with those experiencing serious issues. Samsung does itself no marketing favors with its steadfast refusal to acknowledge this problem. I know we chose an LG TV over Samsung and will buy soon a dishwasher other than Samsung.

Our refrigerator stopped working with what seemed to us a warranty item. We contacted Samsung January 25, 2016 and here are our results: waited a long time on hold, Samsung doubted it was under warranty. Samsung sent certified company to determine if under warranty, who confirmed under warranty. Though they were Samsung certified, they were not warranty work certified and they were supposed to report back to Samsung. Waited a long time on hold, Samsung said their recommended company did not report back. Waited on hold a long time, and Samsung cant schedule a warranty company to fix this for another five days. We have been without a refrigerator for over three weeks. This has not been a good experience for our family of five. We have been without a refrigerator for a long time and no confidence that this company that is supposed to fix the refrigerator will be competent.

My daughter bought a French Door Samsung refrigerator. Paid almost $2000 for it. Had this appliance 3 months. Freezer stopped working. Call Home Depot, where she bought it from, told to call Samsung. Thus started the nightmare. She had to go through all kind so stuff Is the item level? Unplug it, wait. Nothing worked. Okay, call this repair company. Did that. 4 days later a repairman came to look at it. Found 2 other things wrong with this new machine. He told her this is happening on all the Samsungs like this one. The company knows about it and could not care less. Soooo he orders the 3 parts. 5 days later he comes out and fixes it. Nope, now it is totally not working. Freezer is at 62 degrees and ice-maker shoots out water. No ice. Give it 23 hours, he said. Called the repair-shop. They put her on hold and will not answer. So wrong on so many levels. He even told me as I was there when he came he would have to add a line of sealant under the ice maker that was a design flaw of this unit.

Long going problem with the refrigerator building ice and the drain system clogged. I wrote a complain back in September 2014. Every two weeks I have to melt the ice with my wifes Blower and drain hot water to the draining system. I cant do this any longer Im sick of it. I didnt buy a New refrigerator to be a SLAVE of it. It was supposed to service me. Not the other way around. My question to Consumer Affairs is why hasnt the U.S. Government taken action against Samsung? Many other complaints as the same as mine.

My dishwasher has a lot of features with options that come in handy. A heavy scrub at high temperature is very good with greasy pans. A regular wash is also very good for just dishes, glasses and flatware. So far I have no complaints, it seems to do the job well.