I bought all Samsung (CRAP) in 2008. I have had nothing but problems. The dishwasher is falling apart with cheap plastic parts and control board had to be replaced in 1 year. The microwave part inside keeps melting from the heat. I had to buy 3 of them. Now the refrigerator has pooling water under the crisper drawer. I have to take the drawer out every couple of weeks and wipe it out. When you go to store, stay out of Samsung aisle.

At what point does a company read these and take action? Purchased Family Hub French Door 2.5 months ago. Freezer failed, lost everything, missed 4 half days of work dealing with 3rd party service companies who didnt know what was wrong or how to fix it. 14 calls with Samsung service department. 12 emails, in the meantime ice machine failed and now the upper fridge area failing. At $2,499 youd think they would care/value the experience and take action, but were on day 38 and still waiting for a remedy. I stood at Home Depot and personally persuaded 7 customers not to buy this fridge and they listened. Your ** product and service cost me lost wages and time during failed service calls so I figured Im only halfway to the break even point of costing you fridge sales. And I realize nobody in your service department gets paid enough to care, but hopefully someone in your product management and marketing team care enough to read reviews.

The Samsung microwave SMH8165ST was purchased approximately 2 years ago from Lowes. First the light kept coming on and off by itself for a day or two. We unplugged overnight, same thing. Then the SE code came on. We looked online and there were many, many complaints about the SE code and at the same age of microwave as ours. Some people suggested taking off the touch board, replugging everything and putting it back. For some it worked. We simply plugged and unplugged the wires inside, replaced. Now the microwave is completely dead. Customer service just gave me a number to buy a new keypad. No more Samsung for us.

I was cooking supper one night when I heard a loud bang and then loud arching sound. I ran to the kitchen to see a flame in the oven and my house filled with smoke - set the smoke detector off. Luckily it blew the breaker so the house did not catch on fire. When it cooled down we looked in the oven and found a hole had been blown right through in the bottom. Looked like it blew upward from the warming drawer. Samsung reaction - we will fix it but nothing else. It cannot be fixed. They do not stand behind their products at all.

Bad design on refrigerator. The fridge can turn itself off if the door is left ajar. So even if you close the door you may not realize your unit has turned itself off and then all your food goes bad. Call the company and they say No problem. Take everything out of the trash and itemize it. Three weeks later, they say Oh sorry youre out of warranty. Really, a $2000 unit has only a one year warranty? Company is NO good!!!

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.They called on Monday and advised there would be a repairman on Wednesday of the week to repair it. On Tuesday Samsung called and advised they COULD NOT find anyone in my area to fix it, that I should find someone to repair it and they would reimburse me. (They cant find anyone but I can, Duh!) It seems I made a very bad decision when I made this purchase.

Enamel on inside of oven cracked after 4 months. Samsung did not call back for two weeks after calling in for warranty work. I had to call in to find out they denied warranty work. Will never buy Samsung products again and will tell everyone I know do not buy Samsung products.

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since its like a car thats completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345. After sending four different firms out over a month, they concluded that its not worth fixing. So now they decided to refund our $345. To which I said theyre just running a scam. If Samsung sells us the warranty but has no intention to honor it anytime the repair is expensive, what theyre saying it will only sell you warranty if the warranty repairs are less than what you paid us. Otherwise well just borrow your money for free until we give it back. Sounds like its a total fraud. Please contact me if you have purchased a warranty from Samsung and are interested in participating in a class action lawsuit.

We purchased the Samsung RF28HDEDBSR/AA. One of the reasons we purchased this refrigerator is because of the great rating on Consumer Guide. The ice maker has a problem with water leaking into the maker and then freezing so it completely stops the making process, I had to pull out the maker & chip away at the frozen ice (think before self defrosting freezers), not a fun time. The ice maker when working dispensed the ice horribly. I had a tech here & he said they see this problem all the time and would never recommend a Samsung fridge because of the huge design flaw in the ice maker, there is no way to repair/fix the problem. He recommended LG or GE, We purchased an LG, and no problems, I have the Samsung in the garage as a 2nd fridge (no water to it). I have a friend I visited a month ago, she has the same problem! Now she is having frost in her bottom freezer, the tech told her to use a hair dryer. What a joke this refrigerator is, for the money it should work!!

I called Samsung 2 times to complain about the drawers on our fridge. When you put anything in them they come off runners and fall through to drawer below. They said a service person could come out but if they were not defective we would be charged for visit. I know there is a defect even though nothing is broken on inside but I am not going to be charged by someone who says its not broken. They were no help. All the lady did was apologize 20 times and said nothing else could be done.

I bought the RF217AWCP French Door in Nov. 2011. I had problems with crisper drawers filling with water. This week the motor started running loud and quit cooling altogether. I spent over $400 to have back panel, evaporator and fan piece replaced. The tech advised that he does the repair often and it is a known quality issue. When I called Samsung service, I was told 1) they have no complaints filed in their database on this model and 2) I probably was keeping too much food in it. Unbelievable!

Samsung Model RF260BEAESR/AA: The area under the vegetable crisper continues to ice up and then the drawers get stuck. The concern is where does the water come from to freeze up. I see where others have already complained about the issue but it would be a customer service if Samsung would post the reason(s) why this could be happening and how to address it.

There is not quite as much room as I expected. Also one of the door shelves broke in the first 4 months. The company was great and sent out repairman who ordered and mailed new shelf. Overall very happy with this fridge.

Apparently I am not the only one that has had this problem. Im entirely appalled at the prospect of my 4-year old, my 7-year old, and I drinking ice water that has plastic and metal particles and pieces in it. At this point, I am not even sure how long we have been drinking contaminated product. My refrigerator is right around 3.5 years old, so it is not under parts warranty any longer, but I am confused as to why there hasnt been a recall on these icemakers? Another consumers review fits my situation exactly besides the timeline of events. I would also like to know the composition of the materials that were being sloughed off into our drinks. I just found this problem today and Samsung Customer Service is trying to make me buy new parts and pay for installation. My main concern is for my health and the health of other consumers, and in my opinion, there needs to be a recall for these ice makers and some sort of compensation due. Not just a, Well, your warranty is up, so here pay more money for some parts that probably wont fix the issue. No thank you. I have included my own photos of the plastic shaving and plastic/metal particles.

Please do not buy this refrigerator. Im trying to save you annoyance and time. I need to know how this will end. I strongly dont recommend this product of the Samsung refrigerator. They may can make other good things but refrigerators isnt one of them. We have a loud noise coming from the back of it. The repairman told us to cut the water off and dont use it. He said they been having problems with the ice maker. But were like we paid extra for the ice maker. Do you think everybody need to get together and do a lawsuit for them to finally do a recall back on this product?

Weve been in this house since November 1998. Our previous Kenmore was working fine when we decided to remodel with all-stainless steel kitchen appliances. This evening (10/20/2013), as we were preparing dinner, we were melting butter. The first time, the time wasnt set long enough. When we attempted to continue melting the butter, the SE error code appeared. Nothing I did would return the unit to normal. This is ridiculous to pay a premium for a so-called top-of-the-line appliance and it lasts approximately two years.Just this past week, we had to have out Samsung dishwasher serviced because debris had jammed the impeller preventing the wash pump from operating. I was told by the repair tech that the GE Pot Scrubber (that was also working fine) would have ground discharged the debris but dishes have to be completely pre-rinsed of all food debris prior to being loaded into a Samsung dishwasher to prevent eventual clogging of the impeller. I wont get into the ridiculous cost of 400-gallon water filters for Samsung refrigerators.

I have a brand new Samsung refrigerator and it has rust spots. I have had it two weeks and it has rust spots. I called Samsung and they will not do anything because they say it is an aesthetic issue. That is unacceptable! They will not stand behind their own product. This is not the last they will hear from me. Do not buy a Samsung product. They stink!!!

Crack in one of the burner tops. Called every day for over a week. Got the run around every time. Put on hold for hours. Was told I it was cosmetic damage but we couldnt use our stove because if water got in it would short out. It is only 6 months old and under warranty and they wont cover it. We are so frustrated. I would like to post signs warning everyone to stay away from Samsung. Company does not honor their warranties.

Very convenient to use, however the buttons that are on the front side seem to be a bit of problem when you get up against them, the oven lights starts up. Also, the stove control buttons are a bit confusing as they have temperatures on both sides of the button for two of the ranges. One if for low temperatures while the other is for higher temperatures. The oven is very convenient and cools very efficiently. Not a bad price for a range. The simpler the better!

Our dishwasher will be one year old on November 3, repair people have been out three times. On the first visit we explained the washer was leaking. He said it was a known issue and the computer was spraying water when it should not. They ordered parts and more than 2 weeks later came back and put in new seals around the door, new computer, and other items inside the door. Our washer is still leaking, smells, and leaves water on the dishes. Another service person came out and said he thought the pump was putting dirty water back in the dishwasher and that a seal around the door was too short. We are in progress with that issue. We ask Samsung to replace the dishwasher but they said they only had records of one service call and I needed to get Lowes to send them records. I did so and two weeks later I called again and Samsung said they did not have they records. I ask to speak to a supervisor, they left me on hold and then came back after some time and said she was busy and to call Lowes again and have the records sent to a supervisor email and a general fax number. Lowes did so. I called again this afternoon. They said they dont have them, have never heard of that email or a person by that name. It was explained to me that if they repair it and it works up to 30 days it will be out of warranty with the repair people and with Samsung too since my regular warranty will be out Nov 3, 2014.We really should have done some reading before we bought this dishwasher. We have called the repair people and Samsung. We are removing this dishwasher and buying a new one but not a Samsung. We are tired of bad smell, stinky dishes, and water on my wood floors. We are just done. Lowes has been nice. The repair people are trying but you cant fix this junk.

I had my Ice Maker broken on a fairly new refrigerator. In order to fix that I have been asked to defrost the entire unit by emptying it and leaving it unplugged for 24 hours. Imagine what happens to all the food especially the frozen items. I have a lot of meat in the freezer. Techs told me there is no other option which blows my mind.

We just purchased a brand new dishwasher (water wall system). It is a lemon. I am not surprised since I have read all the complaints about Samsung products. At this moment I am not a happy customer.

We bought a package deal at Best Buy in December 2016 - a Samsung dishwasher, refrigerator, microwave and slide in double oven. In one years time, 3 of the 4 appliances have broken and need expensive parts. However, the gas slide in range is by far the worst product (NX58K9850). After using the self cleaning feature for the first time, the oven over-heated and door locked. We have to pay $400 to replace the control board to get it to work again. After seeing so many similar complaints, I cant believe there isnt a recall on this oven. We will NEVER buy a Samsung appliance again. Wish I had seen this site Before I made my purchase!

I purchased all new Samsung kitchen appliances (refrigerator, dishwasher, microwave and stove) last year around July 4th during a sale at Lowes. I took delivery at different times as all items were not in stock. A year and 2 weeks later, the ice maker has stopped working. When I originally noticed that no ice was being made, the ice tray (where the ice cubes are made) was froze up. I removed the excess ice and waited. Nothing. I researched on the internet and tried to fix the problem myself. Changed the filter, checked water line and then hit the reset button. The ice maker will make one batch of ice and then no more.I called Samsung and because the warranty was out by 2 weeks, they wanted $160 service call, plus parts and additional labor, if necessary. I declined. I called Lowes to see if they would stand by their product and help. Nothing. I understand that the warranty is out, by two weeks, but I would like Lowes and Samsung would stand behind their products more and support their customers. I would understand if we were talking months or years, but this is two weeks. Actually less, if I consider when I actually took possession of the refrigerator, because it was after the July 4th date and the failure was actually before I reported it to Samsung and Lowes. To top it off, the price of a new ice maker is only $123, which I have on order now. So the $160 service call, plus parts and labor seems a little excessive.In addition to the refrigerator ice maker issue, the dishwasher does not clean as well as my 15 year old working Whirlpool that I removed. And 80% of the time has a foul odor in it, the day after washing dishes. The microwave has worked, but has a very annoying design feature. You can not operate the microwave and use the kitchen timer at the same time. Very poor design. If I had to do it all over again, I would have paid a little more and went with Whirlpool products instead of buying the Samsung products. I will not make that mistake again and do not plan on buying any products from them and will favor doing business with Home Depot over Lowes if I have a choice.

We purchased the Samsung refrigerator (Rsh260sh) about 7 years ago and started having to replace parts 6 months after the warranty expired. Weve spent several hundred dollars for 3 fans and 2 ice makers. Now have to keep the water line to the ice/water clamped off to prevent the water dispenser from randomly flooding my kitchen. My door has rust stains down the front. Of course Samsung has offered no help except one visit from a repairman that states its unrepairable due to the rusted door and out of warranty. #NeverSamsung!

I purchased a Samsung refrigerator on May 1. It has not been operating properly from the very first day. It froze everything in my refrigerator on two occasions and now it maintains a temperature of 55, which is above the safe level. The repair guy did nothing. It makes a very loud noise on the freezer side that can be heard in the whole apartment. I know something is wrong, but when the repair guy came, it was not making the noise and the food was not frozen so I was advised to just turn it off and plug back in because everything was computerized and it was impossible for him to tell what was wrong. Im going to have to junk it and get me a GE (what I had before). I will never buy another Samsung product.

The process for a service repair is the most inefficient process ever! We have a 1.5 yr old refrigerator where the freezer went out. We knew we were out of the warranty period, but still went through the correct channels for getting a service request. The service company came out to our home and believed they found the issue, a sealed component issue which IS covered by the 5-yr warranty. This was within a weeks period. They then order some parts for the fix, then came back out to apply the fix, but no luck. They then had to release all the gas that is in the sealed lines, inject a dye into it and come back at a later date to see where the gas leak was in the lines. At this point, we are already 2 wks in, and they came out figure where the leak was. The leak was found and they had to then schedule a return appointment since they had to order some more parts to fix the leak. 3wks go by and now the part that came in will not work, even though, it is the correct part according to Samsungs technical support and the refrigerator blueprints. Now Samsung is making the repair company jump through hoops to make sure that indeed, the part will not work, including a live video conference to show the part not being able to fit on the actual piece. Its now been almost 4 weeks, without a refrigerator. We have a 16-month old toddler, we had to purchase a used fridge just so all our current food in the fridge wouldnt go bad, and there is still NO END IN SIGHT with Samsung deeming this refrigerator IRREPARABLE and giving us a new one! I will never recommend, not buy another Samsung product again.

Samsung is my go to brand for appliances. I didn’t hesitate buying my Samsung gas range and lm happy with its performance but I am not feeling same about the look. Two things disappointed me when it arrived after ordering it online, sight unseen; the bright red lined knobs on the sleek white range and especially large gap between the warmer drawer and the oven door. If they could correct that, I’d be 100% happy with it.

We purchased the dishwasher 1 year ago. From the very beginning this design gave us issues. We called C/S Repair Dept & was told the water wall does not go back to original spot, it auto stops when sensor senses wash complete. Not True!!! April 2016. Dirty dishes, repaired 4 times, motor water electrical leak 3 times. Called Samsung. Was told we could purchase an extended warranty. We told the rep we had problems from the beginning, and for the last several months we have not been able to use the dishwasher. Transferred to multiple reps!!! We are told you can purchase an extended warranty. The first repair company was fired by Samsung, new service company came out 2 times to repair the motor water leak.They came out the 2nd time. Advised they did not seal the motor inside & under the motor. We were told to allow 24 hours for the silicone to dry. We gave it 3 days with the dishwasher door open. Hoping the issue was resolved we ran a load. After 40+ minutes we got the LC* warning light. This indicated water to electric leak, its recommended to shut off circuit to the unit to prevent further damage or fire. Today is Sunday 8-1-16, I will contact Samsung on Monday and the service repair company. I do not expect a resolution. I expect to be told you are out of warranty, purchase an extended warranty or we are unacceptable to help you! BUYERS BEWARE.

Electric Range - My daughter loves to bake and cook and this range has been an incredible disappointment and frustration for her. We had a service man out before the warranty expired and he said it was working fine. It does sometimes but not always. It can work one time and next not maintain a temperature. I am extremely disappointed in the product and would never recommend it to someone. I also am disappointed with the service man as he had no idea what to do.

In Sept 2015 I bought a Samsung NE58F9500SS slide in electric range. Within 2 days we noticed cracks on the glass cooktop which kept spreading. Went to Lowes, where I bought it, and showed them pictures. They immediately replaced the bad one. It is 11 months later and I have the same problem, cracked cooktop. I called Samsung as it is still on warranty. Tech came to my home and told me he thought it would be approved. He showed Samsung a video of the stove in real time. Without any dialogue Samsung denied the warranty saying it was customer abuse. I have 4 other Samsung products but this will be my last.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

Purchased the refrigerator recently. Samsung has been out numerous times and cant repair it. The problems seem to change with each tech and with each phone call. I get different reasons why it doesnt work correctly. Last outsider tech rep stated it was the smart app in the refrigerator has a problem. Samsung does not live up to its advertising or product warranty. Would not recommend Samsung to my worst enemy. In the advertising it states Stream music and videos, and watch your Samsung TV directly on your Family Hub... Also bought a new Samsung TV and they are not compatible. So states some Samsung reps. Others say that it should work. Spent a lot of money on garbage, in my opinion.

Samsung refrigerator (RF4267HARS) with middle drawer and then the bottom freezer compartment has been excellent and I am coming up to the five year mark owning it. The only frustration with the appliance is dispensing ice. When the glass is placed up against the paddle and pressed towards the fridge you can hear the ice auger turning but no ice is coming down the ice chute into your glass. Odd you would think. Then I would open up the fridge double doors and absolutely every time I would be greeted by ice cubes falling down all over the fridge ledge and all over my kitchen floor. No matter how many times I have told Samsung operators that the problem is the size of the ice cubes. The ice cubes get jammed up in the ice chute preventing other ice cubes from falling down the chute into the homeowners glass. A family member purchased an identical fridge six months ago and guess what the ice cubes are half the size. No issues ever with their fridge. A technician replaced the ice cube machine a week ago and the exact same sized ice cubes are being made and the jamming still occurs. This morning I opened up the fridge doors and ice started dropping out of the fridge onto my kitchen floor again. Warranty runs out at the end of 2018 and I cannot wait to sell this fridge. I will no longer purchase a fridge with a ice dispenser.

The Samsung stove has a lot of temperature controls for different cooking. The convection oven performance is great, food comes out perfectly, and evenly, browned. There is a griddle which grills, also great for pancakes, bacon, eggs. Large enough to hold all at the same time. Yes I love my Samsung range.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

Samsung refrigerators have a problem with ice buildup behind the evaporator cover. They have a replacement part to fix this design defect but they expect their customers to pay to make this repair. Very poor customer service when you ask your customers to pay to correct your design flaw. Dont buy a Samsung refrigerator!

Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as Ive had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didnt want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Shouldve realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung wont help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that theyre hurting any reputation that they had.

Samsung model rf217acpn - Thank God I got an extended warranty... My fridge start collecting water (like 2 cups each vegetable bin). I thought that it was something easy to fix but when I start reading the complaints Im in shock... I hope Samsung came out with a solution.

I have purchase three Samsung appliance less than four years ago from Brault and Martineau in Gatineau Quebec, the stove (Model FE-R400SWS) was recently service because I have notice that the top of the door was rusting and had yellow burn marks. The hinges and door seal were replace under warranty job was done by Cosmo-Tech. The extended service contract was purchase from Brault and Martineau under Comerco Service Inc. in Laval Quebec. Comerco refused to replace the damage door because it was cosmetic and not covered under warranty. Brault and Martineau refuses to help because it is a warranty matter. I have contacted Samsung technical service department and they also refuse to take responsibility for the damage door. A new door part number DG94-00223E would cost $350.50. Unfortunately these are the facts and I will let you make your own decision. Thank for your time.

I purchased Samsung microwave model SMH9187B on November 12, 2009. It is now September 7, 2012, less than 3 years later and the microwave got the SE error code. Samsung, of course, will not cover it since it is out of warranty. They are aware of the problem but dont care at all. It will cost me over $150 to get a repairman out to service it. Ridiculous! Im all for a class action suit - sign me up!

I have had my Samsung 9187 for about 4 years and yesterday the thing just kept beeping and then finally displayed the dreaded SE code. After some quick googling, I found a site which offered a solution. I just finished it up and the microwave works again like new. So here it is: Over time, condensation will make two pieces of the ribbon cable stuck together, causing short circuit. The solution is to separate the pieces and put a piece of paper in between. First you need to access the control panel by unscrewing the top grill of the microwave. After removing the top grill, you will see a screw holding the control panel to the oven. Just unscrew that one and remove the control panel. You will then see the ribbon cable. Inspect whether it is folded and the two sides are stuck. If yes, just separate them and put a piece of paper in-between. Its really that simple, put the paper between the two sides of the ribbon found inside the control panel. Hope this helps.

We purchased this refrigerator from Lowes in April 2013. In December 2013, we noticed that the ice cubes were smaller, and the water dispenser flow was much slower. I contacted the Samsung Help Center and was told to turn up the water pressure in my home, even though it was (properly) set at 60 pounds per square inch! I did turn it up to 90 pounds per square inch, and it seemed to be OK --not back to normal-- for a short while!Several months ago the ice cubes began to be much smaller, and the water flow reduced again. Ive tested the water supply to the unit, and it is just fine. I believe Samsung refrigerators have a basic engineering design flaw, one that Samsung will not admit nor own up to... Thus, my recommendation to NOT BUY a Samsung refrigerator! Coincidentally, we have a GE refrigerator purchased around the same time for our Florida house, and we have NEVER had a problem with it at all. Come on Samsung, own up to the problems with your design, and either FIX THEM, OR GIVE US OUR MONEY BACK!

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They wont cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

Within a couple of months of purchasing my refrigerator, the ice maker started leaking causing it to freeze up. I contacted Samsung and they sent out a repairman to fix it under warranty. Less than a year later it started leaking and freezing up again. At this time the customer service representative assured me that Samsung would make good on the problem and they now have a repair kit to solve the issue. She also informed that if the kit did not fix the problem Samsung would replace my refrigerator at no cost to me. The kit did not fix the problem and now Samsung is not honoring their word and has refused to replace my refrigerator.

We bought this condo in October. The first time I tried to use the oven (to cook a turkey) I set the oven temperature to 350. Hours later the turkey was barely cooked. I raised the temperature to about 400 and eventually it cooked. I then bought an oven thermometer and used it the next time I wanted to cook something in the oven. To get to 350 degrees I have to set the temperature to 425. To get to 375 I set it to 450 or so. The indicator light indicates the temperature to which Ive set it but the oven doesnt heat up to where Ive set it. Since the range is out of warranty Samsung wants me to call a service technician.What Ive read about this problem online suggests its either the sensor or thermostat thats at fault. Ive asked for the part number for the sensor and thermostat for my model - and they cant even give me that. I dont want to pay for a service call only to be charged labor and an inflated price for the part since my husband is an electrician and can likely do the repair himself at a much lower cost.By the way, this condo came with a Samsung dishwasher and over-the-range microwave oven. The first time we used the dishwasher it didnt work, so we called the only service tech around who deals with Samsung appliances and $115 later he said the repairs would cost about $360 (he admitted the problem here is quite common with the Samsung dishwashers). For about $400 I bought a new Frigidaire dishwasher and have had no problems since. The Samsung microwave oven works but sometimes the same amount of water heats to hot and sometimes just to very warm when set to the same cooking time.My conclusion: Samsung kitchen appliances are absolutely worthless. Stay away from them!

Purchased this dishwasher (Model DW80F800UWS/AA) 11 months ago. During that time our kitchen was under an extensive remodel so dishwasher wasnt in service for 8 out of the 11 months weve owned it. Now that our kitchen is in working order we hooked our new dishwasher up. The past 3 weeks have been plagued with numerous error codes: oE, 9E and HE. Ive contacted Samsung and each time theyve sent out A&E repair service to address the problems. Although the reps from Samsung have arranged for repairs this is really becoming ridiculous to say the least. So far this machine has gone through 2 case assemblies, an ECS sensor, main control board and now needs a heater sump pump assembly. Essentially every working part, some of them twice. To say were frustrated is putting it mildly. Now the holidays are approaching and we need to wait another 2 weeks for parts. Our manufacturer warranty ends in 3 weeks. If this ever gets fixed were pulling it out and replacing it with another brand. We will never buy a Samsung appliance ever again or would feel confident to recommend their products.

My french door RF217 refrigerator has not operated properly since I got it. I had the repairman repair it twice and it just went back to dysfunction. The ice maker doesnt work, the water fills up and and freezes under the vegetable trays and the temperature indicator is not displaying due to an ice maker error code. This company needs to stand behind their name and replace this obviously defective product. Ive seen several other reviews with the same problem. Customer service has been useless.

Three years after purchase my Samsung side by side completely quit. I contacted Samsung they told me I needed to purchase their protection plus extended warranty which I did. I have had nothing but hassles dealing with Assurant. There is no one in my city that will work on the unit. I have to bring someone from another city and pay travel time. I have done this three times now. I have been without a working unit since November 2014. Samsung built a lemon and they could care less about my hardship. I have spent over $800 in service fees and it still is not working. I will never buy another Samsung product again nor will I ever do business with Assurant insurance company again. I recommend you dont either!!!

All of our Samsung appliances have broke in less than 2 years. Throwing codes, or just completely breaking. Items include Refrigerator, Oven, Dishwasher, and Washer. All purchased less than 2 years ago and all currently not working properly or not working at all.

Samsung Dishwasher model#DW80H9930US. Purchased in late August 2014; installed in November worked exactly three (3) times. Repair people here 3 times. Should have read the reviews first. This is a defective product and Samsung does not seem to care. We want a replacement or a refund.

Purchased my Samsung refrigerator (RS261MDRS/XAA) about 6 years ago and had problems with it right from the start. Paid about $1700 thought I was buying a good refrigerator, BUT I WAS WRONG! 15 months after purchase ice maker problem $300, 10 months later freezer and fridge not temping it was the evaporator coil $550. Once again refrigerator and freezer not temping Im guessing it will be another $550 to $600 so Im junking my 6 year old Refrigerator. Also during this time I had multiple issues with my ice maker freezing up. DO NOT PURCHASE SAMSUNG REFRIGERATORS THEY ARE TOTAL JUNK.

Within months of purchasing my RF23J9011SR counter depth 4 door fridge...ice maker stopped working. I defrosted it several times and it did work but you can hear the gear (auger) clicking. Then 1.5 yr later, it completely stopped working. I believe the design is flawed as the ice maker sits in the refrigerator section and not the freezer area. Having different temperatures, plastic gears, etc...are probably the root cause. Fortunately, Samsung did honor a one time warranty so that it wouldnt cost me the $610 to replace the case auger and ice maker via the authorized repair place.

I have never written a review before - I dont usually care that much and I dont usually have time. I have spent an hour trying to reach a rep on the phone to schedule a repair. This is my second Samsung fridge, in 5 years and its broken now just like the last one after 2.5 years. No appliance repair shop wants to come look at it. They all say they arent built well. How the hell can a company keep selling appliances that are poorly designed and break? What a joke.

12/24/2017 My wife turn the oven on of our Samsung Range Model # FTQ3531WUX?XAA, about 5 minutes later heard two large POPS. Wondering what the noise was went into kitchen to find black smoke billowing from the control panel. My wife came in about the same time. I pulled the stove away from the wall and my wife pulled the plug out of the wall. Flames were shooting out from the back side of the stove. Was able to extinguish fire and silence the smoke detectors. Luckily we were near or my kitchen, wall or entire house could have gone up in flames. 12/26/2017 I contacted Samsung Corp. I explained exactly what happened and the first thing they asked if anyone was injured. I said NO, we acted fast. They said they would send a technician no charge service call or labor to determine if the cost would be greater the stove replacement. The part (new control panel) with tax came to $179.49. I thought it was cheaper than a new stove so he fixed it and charged me just for the part. The tech said he couldnt believe Samsung would only cover the trip charge and not the faulty part too. Maybe if someone got hurt or my house burned down would they cover it. After we had it repaired I did a lot of research and I am not alone with this faulty problem. Numerous people owning Samsung stoves had fires too. I wrote another letter to Samsung Corp. explaining our situation and asked if I could have the amount of the part refunded. My request was denied again. They gave me a number in South Carolina to call, it was their product liability department. After nearly a half hour explaining our experience they refused to refund the cost of the part and said I should be happy they covered the service charge. I asked to talk to her supervisor and she said no one is above her. So that is our Samsung range story. My advice and my wifes is NEVER EVER BUY SAMSUNG!!! Your life could depend on it!!!

I purchased a Samsung dishwasher from Sears. I havent even finished paying for it. I called out technician and he advised its $75 for him to come, $170 if he does anything. Apparently, warranty is out before its even finished paying for. I looked at black sludge and it looks like dissolved o-rings he and said its not dissolved o-rings but bugs. Bugs? we asked. Yes, bacteria. He said we must use vinegar every two weeks and glisten every month. It smelled bad all the time and this horrendous black sludge was all over in there under the filter (11 x 3 inch bolts to remove to get under there) by the door seals. So putting it back together, one of the plastic parts cracks when the bolt goes in. Now it shuts off if there isnt enough rinsing agent and wont go. It shuts off if you dont slam the top drawer hard and break a couple glasses. This is a really expensive piece of crap. My mother is devastated as she thought this fancy thing would be the last time she bought an appliance. Its a waste of a pensioners money and Sears says talk to Samsung. Samsung says Sears is the person to contact during warranty and any other repair person who can do Samsung after that. Its not their problem. It never worked well. The quick cycle is two hours. I am sad for my mother and I have had to try to figure it out for her several times. What a garbage!

We recently put an entire modern kitchen and addition on our home. At that point given we had for many years used Samsung we upgraded the white GE appliances to Samsung in our home as they were here when we bought it. We bought a new French door bottom drawer freezer fridge, pretty much top of the line at Home Depot. We bought the matching microwave model #ME21H705MQS/AC, and lastly also the matching stove with convection, steam cleaning. The fridge was delivered first and it would not shut off and was very loud to a point were it interrupted conversations. After following their processes and after the technician came and he agreed something was very wrong, we had to them go through their executive center who literally after 20 minutes told they would sent our request for this 4 day old fridge to their engineering department to see if we qualified to have to returned. Home Depot were totally disconnected from this process. They told us they did not accept returns only repairs. We told them and Samsung should their technician who acknowledge this brand new fridge had significant issues and after the so-called executive center began by telling they would promptly resolve our issue. We told their executive center should their decision be to contradict their field technician and not replace and or return it we would seek legal counsel. They called later saying Samsung would return to Samsung. That process has taken 3 weeks since and the unit has been returned back and we await a refund. Think of the logistics involved in such a key appliance as a fridge and not just the food but having two in the house at the same time. We still do not have our refund. Friday night my wife decided make popcorn for the first time as we are only at this home on weekends in our now month old over the range microwave. With seconds she was screaming as it was on fire with flames shooting out of the side panel on the right hand side. It filled our new kitchen with disgusting white thick terrible smelling smoke. We called Home Depot and again the nightmare starts all over with chasing out tails. In various conversations with service people they tells us there are silent recalls. We are not sure about that but in any case why are they shipping products that can cause fires?Google how often this happens!I should have mentioned we have been asking to speak to a Samsung manager since this beginning with no feedback. Why should we keep the stove now??? Had we done our research this would not have happened. It is shame our home has been filled with Samsung products till this series of issues but never again!

Im now just starting to deal with Samsung and what a disappointment. My icemaker is not making ice very fast and never has filled the container. I get about a half sandwich Ziploc bag full after 3 days. The fridge is only 4 months old and I have spent almost a month of that running test that they are having me do to try to fix it. Now it looks like they want me to send a part from my freezer to them to look at on my dime. That isnt going to happen. As far as Im concerned they can come and fix it. I dont have the means or even know if Im sending the proper part to them to fix, Not to mention, Im not going to take a chance on breaking something taking it apart.I purchased this from Home Depot and shame on them. They should be held somewhat responsible as they sell this product to their customers and have been for years and Im sure knowing full well the problems Samsung has with their fridges. I asked before I purchased it if there were any problems with this brand, and the answer I got was not a one, it is one of the best fridges they sell. I would not recommend buying a Samsung fridge to anyone and I would definitely be interested taking part in a class action lawsuit.

Purchased a Samsung electric range July 2017 and have a two year warranty. The top of the stove glass cracked while cooking. I called and had a Samsung tech come to repair. They said it’s physical damage and it’s not covered under warranty which is absolutely ridiculous since it’s not damage caused by us. I will never purchase Samsung products!

We bought all of the appliances for the kitchen (refrigerator, stove, dishwasher, microwave) less than 5 years ago, and thoroughly regret going with Samsung. So many of the products have broken. The refrigerator was repaired less than two years ago, and the same problem is happening again. Our dishwasher broke a few months ago, and we had to repair it as well. Both repairs were almost $500 EACH! We have broken drawers, shelves, knobs. I can go on and on with the issues we’ve had with these appliances as well as with Samsung the company, but the easiest thing to say (and most useful from this review) is to save your money and go with a quality company that specializes in kitchen appliances, not electronics.

Design flaw in Samsung refrigerator model RF28HDEDBSR - Very Poor Quality. Purchased on 5/20/15. On 2/15/17, the fridge part iced over behind a plastic panel and stopped working. Something is wrong with the design. It makes a horrible noise when the fan is hitting the ice before it quits. On 8/7/17, it stopped working again after service for this problem on 6/26/17. The replacement part is on back-order! We wish we didnt buy this refrigerator.

Our Samsung started making this popping sound three weeks ago. (2-3 pops per hour). I did a web search and found that many others are having the same problem. I called Samsung customer service, and was told the sound was Normal. I guess I am not quite understanding normal when it never made this sound before. I just wish Samsung would take our complaints and concerns more seriously. The sound can be heard throughout the house, its as if someone was sitting behind the fridge popping balloons. We never hooked up our ice maker so its not that. I will say that the fridge works fine in every other way. Thanks.

2015 most expensive model. Does not clean or dry dishes. Do not buy.

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!

Samsung NE59K3310 Electric Range - Just bought it brand new from Lowes and the oven never gets up to the set temperature. When the beeps ring out that it is at set temp we only get 200 degrees and wait for over 15 minutes to get to 335 degrees. We bought an oven temperature gauge to test it. I followed the factory adjustment procedure and increased it by 15 degrees. Now the oven takes 30min to get to 350 degrees but drops to under 300 degrees within five minutes and doesnt come back up. Before I called to get it fixed I googled Samsung ovens and find so many defective units. Its mind boggling. I have decided to return it to Lowes and buy a GE, Whirlpool, Maytag or ANYTHING else. The other problem is the amount of pressure it takes to activate the controls. Being male with no fingernails makes it easier, but my darling has to use her knuckle to press to get enough pressure to activate the controls.

I cant say enough how horrible our experience has been with these products. Refrigerator doesnt get cold enough, ss finish is terrible, microwave fogs up on glass in door and told thats normal. Range has been a nightmare. Electric stove top is terrible, uneven heat, burns, no heat, burns, no heat. Info panel sometimes lights up half, meat probe does not work, oven door locks on its own. Called for repair. Replaced info panel. Now burners turn on by themselves to high heat! Had to pull stove out and unplug as it would not turn off. One side of panel gets burning hot. Too long of a list to go on.Customer service is a joke. On hold an average of 1 hour with a continual loop of telling you to get on website to schedule repair. Website is no help. Get on live chat, 45 minutes waiting for response. Nothing. Call back, one hour wait on hold. Finally to be told, someone will call me in 1 or 2 days. I cannot have their phone no. HORRIBLE EXPERIENCE WITH EVERYTHING. JUST HORRIBLE. Plan on taking days off of work to schedule and to have repaired. Appts are a joke. Someone will call in morning to tell you about when they may be there. HORRIBLE.

I called Samsung customer service to find out what I can do for my stove that displays an error code and will not work. I was told by the rep to unplug it then plug it back in. I did that and it still wouldnt work. I was referred to another department that tried to sell me a service plan for almost $300. That I cannot afford. I cant believe a stove less than 2 years old has this many problems. All I can say is buyers beware. Dont spend your hard earned money on this product if you are not prepared to shell out more money 1+ year later. I had an old stove that was purchased in the 60s that was so reliable. This is a downgrade from that. They should be embarrassed with this inferior product. I hope this review can save someone else from the frustration I feel.

This review doesn’t even deserve a star. I wish you could give 0 stars. I will never buy anything Samsung again due to my experience with this fridge. Barely 3 years old and paying over $3k for the model... The refrigerator portion froze up and no longer worked. They sent theirs Samsung repair person to fix it. Said he took care of it and a one week later... It froze up and no longer worked. It is a giant piece of garbage. Now after calling them to get help they said they don’t have a repair person to help us. We now have to pay almost $600 to repair this fridge that is less than 3 years old and the parts are coming from China and are on back order. TERRIBLE EXPERIENCE.

A year and a half ago bought new Samsung side by side refrig. Now the fan for freezer stopped working. After many hours on the phone with Samsung with no response or help hired a repair service of our choice, since the Samsung approved repair company was not able to fix for 2 1/2 weeks and also was rated very poorly. Do not ever buy Samsung refrig. This is the second one we purchased, should have learned the first time. First one broke down twice on fridge side after 7 years. Never again! Please read all the reviews and beware!

DMT300RFW - This appliance was purchased in 2010 from Future Shop in Saskatoon. Problems were experienced very quickly and our efforts for assistance from Future Shop or Samsung were a waste of time. In 2012 the dishwasher would only run on Heavy Duty and most often it has to restarted in order to start the cycle. At the present time, often it takes restarting four to five times before it will go into the cycle. We will replace it for certain with a different brand.

I have bought Samsung French door refrigerator RF260BEAEWW in 2013.. It came defective since the freezer compartment never started freezing. The store took it back and delivered a new one. I had purchased 5 years warranty on it. And guess what, it is 5 years and 7 months and it broke down. The freezer quit freezing and refrigerator compartment doesnt keep cool temperatures well either. It did work 5 years that they guaranteed, but I would expect this big and expensive items should work longer and not break down right after warranty was over. My older refrigerator is 15 y.o and working just fine without a blip.I called Samsung and created a repair case. I decided to endure the repair cost than to buy a new one. I was too optimistic. Three days later Samsung called back saying that they are closing my case because ‘they don’t have repair technicians’ in my area!!! Just like that.. ‘It’s out of warranty, it’s in the area we don’t serve – so we are closing the case’, and it’s your problem now. I will never buy a Samsung refrigerator ever again.

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

We bought our Samsung refrigerator/freezer (model RF217ACRS) approximately 3 years ago. Worked just fine until shortly after purchase, one day noticed the bottom drawer freezer wouldnt close. Upon inspection noticed ice about a half inch thick in bottom under drawers. Chipped it out with an ice pick. Huge pieces of ice! Drawer closed fine once ice removed. Thought it was our fault, since maybe we hadnt shut door properly so didnt worry. This has now kept happening and I chip ice out of the bottom about once a week.Same for vegetable/fruit drawers in fridge. They fill with water (about 1/2 inch) and food was getting soaked/frozen. I ended up buying mats to elevate food in both drawers so they wouldnt get wet! Every week I take out drawers and pour water out. Also, ice/water build up underneath these two drawers too, that I chip/dry out once a week. Usually takes 2 to 3 dish towels to soak up excess water, then I chip away at ice!!! It is a huge pain, but after reading the other reviews here dont feel a service call will do any good. Guess we are stuck with a loser of a fridge/freezer for a few years and doing extra to keep it running and water/ice free. Will never buy Samsung again.Side note: We did not buy the ice maker, so that is not an issue or contributing factor to our problems.

My first dishwasher broke 4 months after it was installed. I spent 3 months waiting for it to get fixed or replaced. Samsung finally replaced it after they said they couldnt get the parts to fix it. 6 months after the new one was installed it broke and Samsung said that the warranty was over on the dishwasher but they would send a repair shop over to look at it at my cost. I would highly recommend that you stay away from Samsung dishwashers.

Bought Samsung refrigerator, RF18FENBSR in July 2017. Freezer door broke on one aside, called Samsung (warrantied till Aug 2017). They sent out Williston Repair Group rep who wanted to charge me $110.00. I declined, told him to leave. Called Samsung, they verified it was still covered and redid work order. After a few days, I called Williston back and was told they would not send anyone out because I had slammed door on their rep and was rude. Besides, door handles were exterior damage. Called Samsung back, was told that they would call them and straighten this out. They called me back and said that since the handle was EXTERIOR and subject to damage, it is not covered. If I could give them NO STARS, I would. Naturally, I will NEVER buy any Samsung product again, as I feel they cannot be trusted to stand behind their products. You have to be crazy to buy ANYTHING Samsung.

Lets start with a Samsung refrigerator, model RF260BEAEBC/AA, that had a failed ice maker in first six weeks. After working with Samsung call center to do troubleshooting, no change. Now with outsourced service company, USSI, who can be reached for updates through a toll number, not even a toll-free 800 number. Company has not vested interest in Samsung product quality, as they service other brands also. We will be without ice maker for nine days before the hoped-for Monday call from service to schedule a service visit. I can tell you, the USSI call center rep was about as cool and indifferent to my problem and the delays as you can get. In the future, will try to stay away from products where company is not fully invested in the warranty and service aspect.

The absolute worst dishwasher I have ever used. Wish I had never bought it! No matter how the dishes are arranged they never all come clean. At least 1 out 4 are still dirty. I now have to soak all the dishes prior to putting them in. Soaking the dishes does not guarantee that they will come out clean. Additionally you will have to clean the area where the water drains each time you use it to prevent Black Mold from growing. If there is a Samsung product in the next home we purchase we will ask for an appliance credit and tell them to take the crap with them. NEVER BUY THIS DISHWASHER!!

Refrigerator started icing up in the back just after the first year was up. Got Samsung to pay for the parts but we had to pay for the service call. Now another year and a half later the same thing is happening and the service rep told us they have a fix for the first fix. We have to wait an entire week to get our refrigerator back to working order. The parts need to be ordered and it has to thaw out to get the back panel off. Called Samsung again and this time the manager of the woman I talked to said they will not cover the parts because the warranty had run out. I have a Maytag refrigerator that we use for beverages that has run for 24 years with no problems and dont know what I would do without it. No more Samsung for us. The Samsung replaced a GE refrigerator we had for 24 years with no problems.

I purchased a Samsung Dishwasher (DW80F800UWS) in January 2014. Within the 1st month it had stopped working and a technician contracted by Samsung determined it was unrepairable. I received the same model as a replacement- still within 1st month of purchase. The dishwasher had worked fine until week of October 7th, when I contacted Best Buy and Samsung. Working with Samsung, it is now December 21st, 3 replacement parts, 3 separate appliance repair companies, countless hours spent on the phone with Samsung, with the appliance companies, waiting at home and the dishwasher is still not working. I have remained calm and polite but cannot seem to get anyone higher than a receptionist to take action and stand by their product. Samsung needs to rethink their phone message that they stand by customer service/satisfaction since this isnt true. In fact this is an outrage. The icing on the cake is that in the most recent phone call from another customer service rep, I described my frustration over the minor inconvenience of not having a working appliance that I paid for in full. I suggested that at the very least, Samsung extend their 1 year warranty since I am quickly coming up on the end of theirs and I doubt it will be fixed. I was told that would never happen nor would a replacement be possible. REALLY???? I am disgusted by Samsungs lack of genuine response. I have worked for large companies who stand by genuinely customer satisfaction and take pride in resolving matters. In fact, the successful companies I have worked at and continue to work at would actually have a senior member make contact and rectify the situation. I am waiting. Hope you enjoy your next holiday loading dishes into your dishwasher, I will be washing by hand- AGAIN!!!!

We bought the range about a year ago. The convection oven quit working 3 months after we bought it. We just used the regular bake. Now it doesnt work. It heat up 175 and doesnt get any hotter. Its a lemon. That is the last Samsung Ill ever buy.

I am not sure if I got a lemon or if this is a widespread problem, but we bought the Samsung Fridge (model RF4287HARS/XAA) in November 2011. The middle shelf on the left door, as you face the open fridge, which is adjacent to the ice maker, cracked after a few months. The crack was minor but spread over time. We barely used the shelf and could not figure out how it happened. We ordered a replacement shelf (under warranty) in Sept. 2012. It had been a problem for months, but that is when we got around to it. The problem recurred very soon after getting the replacement shelf.Again, it was small to start, and we did not notice it for a while. As we were busy with kids and the holidays, we did not contact Samsung until 2013. The warranty was up, but Samsung agreed that the shelf should not have formed a crack and sent us a second replacement in early June 2013. We put in the replacement shelf, and this time, we did not even put anything on the shelf, and it cracked again... the third time, within a few days. Each time, the crack has started where the shelf touches the door at the ice maker. At this point, it is clear that the crack is being created by the ice maker. Samsung is sending a third replacement shelf but will not acknowledge that there is actually a problem with the fridge that is causing the shelf to crack. I am not certain if it is a unique defect with our fridge or more widespread. I started typing this as I approached one hour of time on hold for their customer service supervisor. I had asked to escalate things to the Executive Customer Relations team but was told that no one could take the call, or a message due to high demand. I finally abandoned my call after this long hold time.

Very dissatisfied with this Samsung Dishwasher. Will never purchase one again. Very few features. Great size for loading a lot of dishes. Unfortunately, it doesnt clean them well. Great appearance! Bought it brand new at Lowes in October 2012. Within 60 days already not cleaning dishes well and called as it was under warranty. Screen was clogged with food of some sort. Worked for about 6 months and leaving white film on all glasses. Still does.

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

Model SMH9207ST, poorly manufactured. All they had to do was spray conformal coating on the electronics to prevent this. Glad this happened, was getting ready to buy a washer/dryer and TV. I will never purchase another Samsung product. Not cheap.

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess). After the fridge was gone, later that evening, we get a UPS delivery of an envelope with a generic return address. We have no idea who sent it, instructions, nothing but a part; a temperature sensor that plugged into something. So I google the address and find its a Sears warehouse. I call them and they look up the order number and say its a Samsung part. So, I get a temp sensor, no idea it was even being sent from Samsung who when I look at my account online with my complaint, says the action was cancelled by **me** on 12-18. To say this whole thing has been frustrating is a big understatement. In fact, I am not sure a new sensor would have even fixed the problem from what I have been reading all over the internet.

I love how the triple-layered metal interior keeps food really chilled. The four-door version is great because we keep the lower right side set to chill rather than freeze to keep our sodas and other drinks at a great cold but not frozen temperature.

We bought this at HHGregg in June 2015 for $2000. Thought it would be our last refrigerator. No such luck! Nine months after buying it, it started making loud noises and freezing up inside the back wall. For all practical purposes, their customer service is non existent! Got passed from one to the other, asking the same questions over and over, like the model #, serial #, etc. Asked irrelevant things like how many Samsung products we owned. Then said it probably wasnt level and to look under it! Totally insane! Got nowhere so called the store that sold it to us and they finally got in touch with a rep who set up the repair. Thought that was the end of it but three months later, around July 1st this year, the clanging noise returned and it wasnt cooling properly! Same problem with icing and fan. Now it is one month out of warranty! Called previous repair company and they couldnt come for over two weeks! Tried Angies List and Home Advisor. Got call backs but they stated outright that they wouldnt work on Samsung appliances because of shoddy workmanship and numerous problems! Finally got someone to look at it. He tested it and said two motherboards were burnt out, along with needing new fan, thermostats (plural), etc. Said parts come from overseas and could take months and it would be over $1000 to fix, with no guarantee it would last! We cant go without a refrigerator so ended up junking it and buying a new one. Not Samsung! Never again! So for 13 months, we had a pretty appliance that doesnt work! These obviously should have been recalled! Were back to the top freezer model, recommended by the repairman and this time bought a 4 year warranty. Its disgusting that they can sell such junk and are not stopped! It was an expensive $2100 mistake!

This is the Chefs collection dishwasher. It washes dirty dishes very well, but it doesnt dry them very well at all. I mean there is plenty of water left on dishes after a load, and that is with the DRY+ and Sanitize options on. Many options on this unit, boost certain zones, a flex tray on the top, more than a few load options, but whats the use if your dishes are not dry. Handles a lot of dishes at one time and better organization. Stainless steel outside and inside. I should have done more research before purchasing this unit. If you have the latest technology dishwasher out there, you would expect it to perform like one. This one did not.

Samsung is stalling on my repair/replacement request until I pass the manufacturer warranty. I contacted Samsung several times requesting that they either service or replace my refrigerator. The refrigerator is constantly leaking in the drawers, the freezer and the floors and does not cool well at the recommended temperature. The representative transferred me to an incorrect service department. Second time around, they kept me for 1.5 hours and claimed they can’t find the serial number to match the model and asked me to send them a copy- I did. Still no feedback or contact from Samsung or its service dept. The company is ignoring the American consumer! There is so many consumer complaints about Samsung refrigerators having the same issues as I report. These are not small ticket items. It is about time for Samsung to own up to its bad products and recall these refrigerators. My old refrigerator by a different manufacturer lasted 50 years. The Samsung refrigerators did not last 6 months. It is time for Consumers Affairs and the Attorney General to order Samsung to recall its products and to reimburse its consumers for every refrigerator with problems. It is time for Consumer Affairs and the Attorney General to prohibit Samsung from selling its refrigerators in the US! Thank you.

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didnt have it a full year when he had to call for a repair service man to come out because the unit wasnt cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasnt cooling and the freezer wasnt freezing. So I called service department again on January 3rd. After two service appointments, it was determined the mother board had to be replaced. So on 1-17-12 it was replaced and as of 1-21-12 the unit is still not working. I have another service appointment for 1-23-12. I have lost $300.00 in groceries because of this and have to buy ice and use a cooler in January in the winter no less and I have to go to the store daily to buy dinner, which is very costly not to mention very time consuming. I have two elderly and 5 babies under the age of 5 and that is so inconveniencing them as well as the rest of the family members and very costly. This is the absolute worse experience we have ever had. I will never again purchase any Samsung products and will tell everyone about this horrible, embarrassing, very costly experience.

My sister and I both bought this refrigerator for our new construction home in December 2015. Luckily hers hasnt done this. But 16 months later mine started making this loud noise coming from the upper back part of fridge. Its so loud. I Googled and found numerous people are having same problem. Ive tried the blow dryer. Didnt work. Tried defrosting only to return 1 week later. I sure dont want to start taking apart, nor should I have to. This fridge is heavy. Our washers were both recalled, in which only partial cost reimbursed. Now I am frustrated because feel no one should have issues with any product, especially after only 16 months. What am I suppose to do now. I thought Samsung would be a super brand. Now I hate it. What is being done about this company selling crap products. Ill go American from now on.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didnt capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didnt get it. I resent it and then it was verbally confirmed that they received it and it was adequate.We heard nothing for a day or two and I called back and (after 40 minutes of hold time) they told me it was in process. I explained that we were without an oven and they assured me they understood. Ive called back every 2 or 3 days for a month... always given the same promise that today, someone will call me/email me/contact me which hasnt happened. In one month of dealing with their customer service I have only received one phone call or email from Samsung. Every contact was initiated by me and every email has gone unanswered--even when I request and demand an answer. on August 17th I was told that my refund request was rejected because my receipt was not a valid bill of sale because it didnt have all of the required information (that is, the model number and name of the stove). This was the only receipt I was given, so I called the local store. They sent me some screen shots of all the information they had, which I forwarded to the emails provided to me by Samsung. In the 12 days since, I still have not heard anything from Samsung. They have not called back (as they said they would), they have not answered an email (which they said they will). If I call, I cannot speak to the same person I spoke to the day before, but must listen as this new person assures me they are on my side and want me to get my refund and assure me they will call me back (which NEVER HAPPENS). When I ask to speak to a supervisor (or executive customer service) I wait for 40 minutes and still get zero help. What a COMPLETE DISAPPOINTMENT the oven has been and what a complete and total mess their customer service has been.

If I could go back in time I would of bought something else besides a defective refrigerator. They look great but dont work for long. The WARRANTY is useless as they cannot repair it. Waste of time for me to wait for a repair that doesnt work. You will end up wasting more money by throwing away your food as it will not hold temperature at a safe level. It will make you sick. If I could give them a score of minus I would. Please do not buy their products.

Bought french door refrigerator 4 years ago and since then a handle broke off, collecting water in crisper drawer because of faulty evaporator clip and spring to close door flap properly broke. Clip for door flap is no longer available and hoping this doesnt happen to evaporator clip also. Got rid of 20 year old refrigerator that didnt have such problems. Samsung is known to discontinue parts after a few years. From what I read, this is an ongoing problem with clips breaking. Stay away from Samsung.

I wish I could be here to write a good review about SAMSUNG, but this is not the case. I am totally disappointed with the Customer Service Department and also with the product!!!! My parents are 87 & 86 years of age, their refrigerator broke on July 31, 2021 and had not been a year that they had delivered the refrigerator. They came out, they shipped the wrong part. They ordered the new part, got lost. Finally they said they would replace the refrigerator. That they would be contacting us from 3 to 5 business days. That was on August 16th 2021. So today August 23, 2021 I called today! It being the 7th day and no call. After spending the whole morning and afternoon on hold with 5 different people to tell me that THEY made a mistake on the ticket would not tell me what?? and it will take 7 to 14 days more??? How unprofessional on both companies. We will never buy a Samsung product again. I will never ever recommend a Samsung to anybody!! The worst experience I have ever had with a company. I want to speak to someone in charge someone that can help my elderly parents. But no one calls back ever or they can not transfer you... All around a horrible experience. Super stressful.

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

Defective from day one. Zero customer service or support, even when I contacted the office of the President... Nothing but corporate scripted run around. My new top of the line Samsung dishwasher was a complete waste of time and money. I bought a Bosch and took a complete loss on a bad out of the box Samsung. Samsung should be ashamed.

Ive had the refrigerator (RF260BEAESR French door) about 4 years and it works ok. I like the size and especially like the bottom freezer. My complaint is with the finish which is supposed to be stainless steel. I have cleaned it as instructed, taken good care of it. No kids or any influences which would damage the finish. No matter how well we cared for it - it still has spots and streaks and I can see where the finish is worn off so it is spotty and discolored in areas. Its a cheap finish, and if it was really stainless steel it wouldnt stain - but it does. Not happy about that! Samsung used to be a good products but not anymore. I have a Samsung front loader that I hate - clothes dont get clean - takes forever to run a cycle, have to do extra rinse and spin, etc.

My six year old refrigerator has always been trouble - ice maker - water freezing inside or leaking outside - door open warning coming on when the door is not open, making loud humming noises. Spent too much money on repairs. DO NOT BUY A SAMSUNG REFRIGERATOR. READ ALL THE REVIEWS. NOT A GOOD PRODUCT!!!

I purchased 4 Samsung kitchen appliances August 1, 2014 when I moved into my retirement home. Since that time - within the first 18 months, my microwave had 4 service calls. Gratefully, I maintained my Home Warranty protection that was provided for the home and have renewed that warranty annually. The home warranty company ORHP - sent appliance technicians out and a Samsung certified technician who could not repair the microwave. Eventually, after 3 weeks they replaced the microwave with a Samsung upgraded unit. It is still working 2 years later.Now the refrigerator icemaker freezes up and I have to use a hair dryer monthly to defrost the ice build up in the icemaker box. The refrigerator is a French door model that has a flipper on the left door which locks in place that door when closing. It also broke. After reviewing some online videos, I ordered a small tension spring for $8 + shipping, popped the flipper bar apart, replaced the tension spring, and fixed the issue.Now, in September 2018, my dishwasher has broke not allowing the door to close and lock. The repair part is available and easily replaced so I had the home warranty company send out a tech who replaced the part on 9/12/18. On 9/23/18 after loading dishwasher after a BBQ with friends, the same problem re-appeared. To top that off, I recorded the dishwasher while in the rinsing and drying cycle so the tech can hear hit. I re-played the recording for my wife and daughter who thought I went to an airport and recorded a jet taking off or landing...the noise decibel level is high...My Samsung 5 burner stove - I find that the grates are not really safe and worry when the grandkids are at the home. When you put a frying pan or pot on the grates - they wobble until you position them just right. They are not made with enough cross members to support smaller pots or frying pans. On more than one occasion, I put an 8 frying pan on the grate to fry eggs and the pan just flops downward until the handle touches the stove or countertop. You need to counterbalance the pan with the eggs and position carefully. I am negotiating selling my 4 appliances to a relative to place into one of her rental homes and buying a completely different brand.