We bought all new Stainless Samsung Appliances for our kitchen in early 2012. The refrigerator vegetable drawers both fill with water. Have to drain about once a week. The bottom freezer drawer builds ice under it so you have to chip ice about every 2 months to get the drawer to close.

This dishwasher ripped a hole in my new vinyl floor when I slid it under the counter. Now I have to replace the floor. It requires an extra long water line if the sink is on the right side of the dishwasher. The tabs wouldnt break off the clips to secure it under the counter. No consideration was given to installation.

The ice maker wont shut off even when the dispenser pad is not engaged. It keeps cranking out ice which fills the dispenser and then backs up all over the fridge. When you open the freezer door, ice then spills out all over the floor, etc. What a mess. Has anyone else experienced this? Model #RS261MDRS, purchased from Lowes on 8/3/2011. I will never buy another Samsung!

Nine month old Samsung range slide in gas has been running perfectly. I attempted to use the self-cleaning mode for the very first time, it caused an overheating of the circuit and cause the whole stove just shut down. Had service man come out and repair as its still under warranty. Repairman was more than friendly, helpful, was advised probably not best to use self-cleaning as most likely this will occur again! Needless to say Im very disappointed. I had a 15-year-old Frigidaire electric stove self cleaner that I had used numerous times and this never happened! As I said the stove part is great, oven wonderful but it back to the dark ages. I have to hand clean my oven. Samsung get it together!

We bought all new kitchen appliances (4) from Home Depot and they were delivered Feb. 2014 to our winter home in Florida. The dishwasher has been used under a couple of dozen times (only 2 of us) as we did not use the place much since then due to our schedules. Arrived in Florida this week and first time we tried, it failed. We got the HEAVY & the Smart Auto indications on it and nothing worked. Searching online we find that this issue is well-known and well-reported by a lot of folks and reading their comments makes us regret buying anything from Samsung. Contacting Samsung was beyond ridiculous.Justin ** | Samsung Electronics America | Social Media Support & Executive Customer Relations made these comments: ...there is no known issues with this particular model. Despite all sorts of homeowners and technical people knowing all about it? Really? And also, ...we would be unable to offer any accommodations. Nothing? That is all you got to say and all you wish to do? Really?I even sent this guy links to various review sites all describing their exact same pain and you are totally unaware? Really? Perhaps lift your head out of the sand might help? We could pay to fix it as some have, but as so many stated the repairs failed again and in some case again & again I feel the best action is to throw Samsung in the garbage pile where they belong and purchase a better and more reliable dishwasher. And now I fear the future as the range, the fridge and the microwave are also Samsung appliances. Why oh why did I buy Samsung? ARGH!!!

WE purchased this Samsung Refrigerator RFG297HD January 1, 2012. To date, we have had to change out the mother board (Samsung paid for the 2nd mother board--yeah!), the fan assembly, two broken door shelves, and we have gone through four ice makers, three @ $275.00 a pop. And YES! You heard that right: We have had to replace the ice maker on three different occasions; the first-of-four came with the product intact. (Yeha right?) Although we initially selected this Samsung because of its features, unless Samsung offers us a huge rebate for the $725.00 we have spent to repeatedly repair this refrigerators faulty ice maker, not to mention the costs associated with the other things, we will NOT ever, EVER buy another Samsung refrigerator. Not to worry: We are NOT holding our breaths, while contemplating that Samsung will come through for us. BUYER BEWARE!!!

I wish I would have read the reviews on Samsung Appliances - thought they would have been good quality but theyre not!!! Fridge from the get go started doing exactly what all the others are saying - water in veg trays, summer time frosts up, fans noisy because of the frost so have to unplug and thaw Junk!!! Washer and Dryer Samsung washer have to place clothes in certain way or makes banging noise - Junk!!

Our Samsung Flex is two years old. The refrigerator stopped working three weeks ago. The first repair person stated we needed a certified Samsung repair person. We called Samsung and we were informed that no one in our area was certified. We had another repair person to look at our refrigerator and he stated if he fixed it the warranty would be null and void. After numerous call to Samsung we have a $3000 refrigerator that does not work and a company that does not stand behind its product.

This refrigerator broke down 2 days after the warranty expired. They wanted a hundred dollars just to look at it before any repairs even started. I ran into an unsolvable trying to fix it myself. The connector to the evaporator fan shorted out. Half of that connector is built into the back wall of the refrigerator section. I got a new fan as the wire was clearly burnt off. I plugged the fan in and nothing, the refrigerator still did not work. I took it apart again and this time noticed that the tiny pin in the connector mounted in the refrigerator back wall was also burned off. I couldnt find that part anywhere. So I had to call for a service tech and pay the $100.00 call fee. The tech came out, inspected it, and deemed it unrepairable. So I now have a $4000.00 piece of trash. This is clearly Samsungs fault. It is a very poor design. If you search the internet you will see hundreds of complaints about icing and water build up in this section of the refrigerator. Samsung refuses to do anything about it or compensate me in any way. DO NOT BUY A SAMSUNG REFRIGERATOR! They do not stand behind their products or care about their customers, or have a good designed product!

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI

I just purchased new Samsung double door fridge, installed it just to find out that its not working, Have been calling the customer service for a month. With no results. Every time I call they create or come up with another issue. I should have had it installed by professional and went through the steps of restarting and all that for 2 weeks just to find out that they need to send out a technician. Which I told them that in the very beginning, compressor is not working, brand new unit, piece of **. You pay for ** piece of **and they dont even help you, a ** joke, thats how I can describe my Samsung experience. Never ever will I buy Samsung. And whoever is reading this, dont buy it, cause in case it doesnt work you are stuck with it. I need a fridge not technicians coming through for 2 months, I told the customer service that I need a working fridge now its been a more than a month without one, all he can tell me that he can send 2nd tech to take a look at it, if thats a customer service??? Its a ** joke... Huge mistake. Never again Samsung...

Bought July 2016. Now 3 1/2 years old. Called because freezer was not freezing while refrigerator still worked. Day before tech came found ice on inside wall of refrigerator. Tech said two problems. Ice on the wall is a little problem. Freezer is big problem. I would have to pay for the little problem and warranty would cover freezer. GREAT worth fixing. Freezer had a Freon leak. Suppose to be covered. After working on and discussing with manager he said they wont warranty it, there are many leaks in copper tubing and corrosion on compression. Said it was due to environmental reasons maybe humidity. Crazy we built our house 30 years ago and put in a Sears Kenmore refrigerator. It lasted 27 years without any repairs, replaced because of color. No leaks. No corrosion. Was still working.My house has copper tubing plumbing. I havent had a leak in 30 years. Other appliances replaced washing machine 1 time during the 30 years and I am on 3rd dishwasher (once to update color once because I tripped and fell on door bending the hinges). In fact I bought the dishwasher around same time as Samsung refrigerator and it is still going. Only the Samsung refrigerator rotted out in 3 years. Not one p problem two problems on this Samsung in 3 years. Search sealant leaks, Freon leaks. You will find it is not uncommon for relatively new Samsung refrigerators.

I bought a Samsung oven in Oct 2016. The temperature was not correct (less than what I set it) and I didnt know it until I put my turkey in the oven for Thanksgiving. Called Samsung & they sent a repairman. Temps were still not working correctly. Called Samsung again and the same repairman came out but said he needed to order a thermometer. 3rd visit he said it was working, but temps dropped about 25 degrees, then rose over 30 degrees. He said this is how ovens work. The oven is still not fixed but at the end of Jan they are sending another repairman. The saga continues. What a poor product and customer service. The warranty could expire by the time they fix it.

My wife and I purchased a new Samsung refrigerator at Lowes here in our town. 2 days after it was delivered there was a puddle of water inside the freezer (caught before it froze) we called them and Lowes sent a tech out to fix it. Three days after that, we had the same problem, so Lowes replaced the whole refrigerator. 2 months later, the ice maker quit making ice, called they sent a repairman out which took two weeks, and got it fixed. Then about 4 months later, it would not dispense ice, again another call and another repair. 3 months later when I would get ice it would not stop and it would keep spitting out ice, need I say it again? Another repair!!!!! Now we are into a year and a half with this piece of ** and now it overfills the water in the ice maker which then freezes and breaks the ice holder, so at this point Lowes said, Sorry, its out of warranty, you need to call Samsung!!! So I call Samsung, they were very helpful gave me a 1 time out of warranty service repair! So again it takes a few weeks but they replace the entire ice maker. Flash forward 6 months to today, 3/6/14, and guess what? Yup you guessed it, its not making ice at all, so I call Samsung and basically am told its out of warranty and after exhausting all resources there is nothing they can do!!!! Oh I almost forgot, after one of the repairs the service tech left me a spare part, and told me, if the ice maker would not stop dispensing ice, here is a spare part to fix it, and of course it did, so I also replaced it once myself!!! This Samsung Refrigerator is the biggest junk I have ever owned I will never ever buy a Samsung product again!!!

I bought my 3 door Samsung Refrigerator in 2015 and it worked fine for 2 years. After that, Ive had nothing but problems. First, it wasnt cooling my food and I lost all of my food and had to pay a $200 repair bill. Then, 2 months later, that same thing happened! Luckily, they honored the initial repair warranty and the tech came out and fixed it again. Fast forward to 5 months later and now the refrigerator is freezing all of my food. Because the fridge is out of warranty, I will have to pay for a tech to come out and will be charged parts and labor to fix the problem. I have now lost 3 full refrigerator loads of food and am left to resolve the issue on my own. I have a 20 year-old Kenmore fridge in my garage that works perfectly and my $2000 Kenmore fridge is a POS. NEVER BUY SAMSUNG APPLIANCES!

I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You cant make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...

Brand new out of the box--got the SE failure. Sadly we had purchased it to install in a new house build that was delayed so we were a few months out of warranty when our builder installed it. Samsung knowing about the SE error refused any return or free repair even when we could provided proof that the microwave had just been installed. WE Will NEVER BUY ANOTHER SAMSUNG APPLIANCE. Very short sighted of Samsung to not stand behind their appliances.

I did not do any research. Shame on me! Freezes up below crisper drawers. I did as suggested on previous posts - emptied everything, cleaned and removed ice from panel, vents and everything. I used a hair dryer to melt everything faster. I had temp a few degrees lower than recommended, but then I set to the recommendation. Two months later, big ice below the drawers - not in the vents (yet, I would assume). Bottom line, do not spend $2,000 on Samsung products. Unfortunately, I have to condemn the whole company. As someone did post, lets get a class action. There too, the lawyers get all the money and we get small compensation.

1st problem: The refrigerator froze in the back and stopped cooling altogether. WE do not have a water attachment to it, thank goodness, because that would probably be even more of a nightmare. 2nd problem: Water leaks right below the vegetable tray. Where the water comes from is unknown. Getting it fixed has been impossible. Samsung does not stand by its products. WE bought this at Home Depot, which offers no support whatsoever. Ive filed a complaint with Home Depot, but no satisfaction. I am sure I will no longer buy anything other than nails and electrical tape at Home Depot from this point forward. Do NOT BUY Samsung. Do not buy major appliances at Home Depot. You will regret it. I have a freezer and an old fridge downstairs that are over 10 years old, not a problem. The Samsung is only 3-4 years old.

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

We bought the entire kitchen Samsung appliances. Its a second home with limited use. 3 months out of warranty the lights dont work on the panel. (It will still heat.) Samsung doesnt care. Local repair is within $ of a new microwave. I should have checked here before buying Samsung junk.

Another Samsung piece of junk. We have a Samsung side by side with bottom freezer and the ice maker has been freezing over ever since the warranty expired. We have to defrost it every week now and seems to be getting more often. We contacted a service rep and he says he cant even fix it because there is a hole inside the icemakers cabinet, which is covered with a piece of duct tape. Well we didnt put it there, thats how it came when we bought it. So I guess $90 just to know why we have been having issues with it.

Thought I was buying stainless steel. Turns out it is a low grade stainless steel. All 3 doors rusted. Took almost a year to get solved. Ice maker unit has rusted again and there are rust spot on the doors again. Even though I purchased a extended warranty hhgregg and Samsung do not honor any more rust problems even though Samsung has told me the rusting around ice and water unit is a health hazard. The refrigerator is only about 3 years old and paid over $2000.00. Samsung does not stand behind their products unfortunately.

The ice maker either doesnt work. Purchased in 2/2014. We paid for a 5 yrs extended warranty. Since purchase we have had nine repair visits. We have spoken to supervisors, case managers, etc. they have given authorization to either replace entire ice maker or entire refrigerator. However, after each attempted repair it continues not to work. This is our second attempt to contact Consumer Affairs. Our next step is contacting KCRA channel 3 consumer advocacy. Will you be replacing the refrigerator.

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of white rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.

I bought a French door refrigerator with the cooling shelves 11 months ago and it stop working. The compressor went out and after trying 10 days for Samsung to service it I give up and exchange it for a different brand. Would never buy that brand again.

Dont buy Samsung Ranges. I brought the chef collection 30 last year and within two months had to exchange it for another. After four technicians later and new computer boards, they finally replaced it with a new one. The range would go on by itself and the only way to shut it off was the main switch in the basement. So far so good until one day I was making a sandwich for lunch and heard this loud cracking. I didnt know where it was coming from so that night when I started dinner I realized it was the cooktop that cracked. I wasnt using it, the range was off. This is most bizarre. How can this happen? Well I looked up on this consumer site and apparently Im not the first person. So theres got to be a defect right? Maybe a recall is in order.When I called Samsung they said they would extend my warranty but I needed a tech to come out to make sure it wasnt caused by physical damage. Okay a tech came out and clearly wrote that it was not caused by physical damage and reported that to Samsung. I called them to see what happens next and they claim I need a second opinion and more pictures. They forwarded more pics and Samsung said it was caused by physical damage and I wasnt covered by the warranty. I asked a customer relations person who can I talk to that can help me. She said an executive customer service person, but they only have outgoing calls, you will have to wait until they call you. That person called me today and left a message and told me according to the pictures it was physical damage. So I guess they are calling me a liar. Im not done with them yet, but they are the lowest of the low companies that screw people right and left. Their customer service is full of abrasive people that will not help me. They only have outgoing calls. What in the hell is that? Ive had two of their ranges in 15 months and Im sorry I ever bought one. Terrible company. I bought this item at Best Buy 8/17/2015.

RF267ABRS - Problems from the get-go. Ice in fridge under slide-out drawer, ice maker with loud periodic click, water on floor (and we have hardwood floors!), fridge and freezer not keeping safe temperatures. We replaced the seals with supposed Samsung seals at a cost of nearly $400. Did not fix the issue. Now causing marital issue coz I dont want a fride that doesnt keep foods at a safe temperature! If there is a class action suit, Ive not been notified. We bought this 7 or 8 years ago, has never worked right and still people with more recent purchases are having the same problems!!! Wow. Shame on Samsung.

I bought a Samsung French door refrigerator in 2013. Within a year it started to freeze up and not cool. I have had to thaw it 4 times in two years now and I am getting ready for number 5. Never! Never! Never! buy their products again. I will not even buy a TV or phone. Horrible company. I am looking to see if any class action lawsuits are around so I can get some of my money back.

I scrolled down and read the reviews until the Dec. 28, 2010 entry where I found someone who had the same dishwasher as I have: DMR57. I loaded my dishwasher last night, put in the soap and shut the door to start it. When I touched the start button, it was dead. The whole touch panel was dead. Thinking somehow a breaker had blown, I checked on that and it had not. The machine was just dead. My husband is an electrician, but he didnt even get a chance to check the electrical. He shut the door and something inside, the latch broke. Now the door doesnt latch. We bought this unit in September 2008. After having it for two weeks back then, we called the service department explaining how touchy the control panel was. If you just skimmed the panel, you could turn it on or off. The instrument was replaced but it is still extremely sensitive. We began to put the touch panel in the child lock mode when in use and when not in use. By doing so protected the touch panel; we couldnt turn it on or off. It is awful when the dishwasher is on and in mid-wash cycle and you accidentally touch or skim the panel and the whole machine is turned off. This dishwasher does not restart from where the cycle was shut off. You have to restart the wash cycle from the beginning. Weve decided to replace the dishwasher with another brand instead of fixing this one. Dishwashers should last some 10-15 years. We will not be buying a Samsung. I must say that we have a Samsung refrigerator that I just love! I may jinx myself, but lets hope not.

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldnt help me. I asked for a referral for repair. I called the referral and they wont return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

My husband and I purchased a Samsung French door refrigerator with the bottom freezer. This refrigerator contains two ice makers one in the refrigerator and one in the freezer. The Ice maker in the refrigerator has stopped working and I found out today that Samsung does not make the parts to repair my ice maker in the refrigerator part. I have spent almost $3000 for this refrigerator and it’s only about three years old and I am quite upset at the fact that I can’t get the parts to fix it! The model number is RF263TEAESG/AA. The part number for the ice maker is DA-97-08117B.I have spoken to Samsung directly on May 24, 2019 and spoke to Ryan and she directed me to J and J international for Samsung parts, I spoke to a woman named Dawn who looked up my part number and told me they discontinued it and I cannot get it. What am I supposed to do with my refrigerator when my ice maker doesn’t work and I’ve spent all this money on it and Samsung discontinued the part. I still had to pay the appliance guy $150 just for showing up and letting me know that he can’t get the parts. I personally feel that Samsung is putting out poor quality appliances and I will never purchase one again. I am stuck with a Samsung refrigerator that does not work properly and I would like you to contact Samsung about this problem! Sincerely, Debra **.

My freezer is doing the same as the other reviews i have read. Its freezing up in the back and making a lot of noise. Plus my cubed light and water light is burned out. Looks like that part is 150.00. Thats outrageous. Will never buy Samsung again.

I have had the steel fridge for 6 years and 5 years of problems. I went to get a repair to the fridge as a sound was coming out of the fridge. The fridge section was warming, so we threw the contents out etc. The repairman said that dont waste your money leave the appliance off for 24 hours and all will be good until the next time and do it again. The crisper also freezes the vegetables all the time. This has been going on for 5 years. I am looking for another appliance now as we have had enough, now the off on situation does not work like that. From other complaints it seems that they have not learnt their lesson.

We bought this refrigerator for our new home. Literally 7 weeks after we started using it stopping cooling, both fridge and freezer. The repair company Samsung sent us postponed our appt or sometimes didn’t even show up for 10 days. They finally came with a part they thought was the problem and wasn’t able to fix. 3 days later after 6 calls to Samsung and 4 to repair service company nothing is being done or ordered bc the repair person didn’t do a report after the service call and the so called company Lakes Electronics In Pompano Beach, FL is not available to answer anytime. Samsung is saying there’s nothing they can do?! Worst service ever. Never thought that our expensive refrigerator would not last even 2 months.

I am writing a negative review as it relates to my purchased a Samsung microwave model ME16H702SES in April 2019. The microwave overheated and the paint melted at the bottom of microwave. I send pictures of the damage and was told it was cosmetic damage and the tech also told me it was the same. I followed up with a phone call and talked with several representatives and was told that their only solution was to apply metal paint. I voiced my concerns, since there was no explanation as to how this could happen. I was told about warranty and installation, but nothing to do with as it relates to a safety issues. I did go on record that I was concerned about my and my family safety, to continue to use a microwave that has overheated.

There is not quite as much room as I expected. Also one of the door shelves broke in the first 4 months. The company was great and sent out repairman who ordered and mailed new shelf. Overall very happy with this fridge.

Purchased a Samsung side by side in July 2015. About 4 months ago I noticed an odor in my freezer and fridge. Contaminated my food and made the ice taste terrible. I pulled everything out, cleaned every inch of it with baking soda water and put a box of baking soda in the freezer and fridge. I still have the odor. Had a technician come out because my ice maker was not producing ice and asked him about the odor. He could smell it too. He checked the drain, coils & compressor and found nothing wrong. I cleaned it out again and still have the odor. The technician said it smelled like celery. Agreed, but no celery in my fridge. I cannot keep butter or cheese in my fridge unless its double bagged in zip locks. The smell will not go away and its driving me insane. Should have stuck with my Whirlpool.

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.

We have had this Samsung refrigerator for 3 years now and the ice maker has given us problems from the get-go. It freezes over and stops making ice and we need to break the ice down constantly. It drips water into the fridge and then freezes under the deli drawer and drips down the left side to the floor outside of the unit. A bin has already cracked and I have it packed taped and the inside pull drawer in the freezer has come apart as well. Not a good purchase at all.

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

The Samsung dishwasher we bought less than a year ago simply does not clean dishes properly. Weve tried everything, short of washing them with soap and water before putting them in. The service from Samsung is atrocious. I spent an hour and a half being put on hold and being asked stupid questions like is your machine connected to hot water. Buyer beware.

My 28 cf Samsung French door refrigerator with ice and water in the door has been acting up AGAIN. It was fine for the first year, then the bottom of the icemaker (above the ice bin) started frosting over. Luckily I had used Discover who honored their free year of extended warranty. The repairman replaced the control unit and said the problem had to do with the heater of the icemaker that heats the ice to let it release. $400 but Discover sent me a check. The problem started to reoccur several months later and now, 10 months later the icemaker is once again not dropping ice because it is blocked by frost. The ice is not as hard as it should be and I get water out of the icemaker before I get ice. The fridge is set at 35, but is 40 on a thermometer. I called the same repair place. Only a 90-day warranty on the part. They arent doing Samsung (or LG) anymore. The parts take too long to come in and they get too many callbacks. Great. It was a good repairman, now Ill be at the mercy of the schmucks that Samsung sends. There should be a class action suit. The mfg has a duty to produce a product that performs the function is it meant to do. Its call warranty of merchantability I think. Sony got sued once for larger screen TVs that failed in less than 4 years and they did an extended warranty for those sets. I think this fridge could be the same.Updated 12/08/2016: I am updating my review from 12/2/16. I googled the problem of ice buildup and refrigerator being warm. My ice was soft and I called the company that did the repair less than one year ago for frost buildup on the ice maker. They told me it is only a 90 day warranty on the parts and labor for the repair (part warrantied by Samsung for only 90 days!). They also told me they no longer service Samsung and LG.For Samsung part of the reason is that the parts take up to a month to get and also they got a lot of callbacks on the Samsung jobs. I had had trouble even finding anybody to work on it last year so I hope I can keep fixing it myself... I took the advice I found online and tried to defrost the ice maker using codes. It worked a little, but I had to resort to a hair dryer and melt the ice off the underside of the ice tray and melt the ice behind the ice maker that was apparently blocking air flow to the ice maker and also the fan that circulates the fridge air. We now hear the unit turning on like it used to and the ice is better (harder). It is pathetic that the replacement control board also failed. Neither the original nor the replacement lasted a full year, even though the repairman had told me the part he replaced had been changed by Samsung due to a problem with it. Really seems like a class action case to me since they acknowledged the defect.

I purchased the French door model RF217 under two years ago and for the last year, the veggie bins have continuously filled with water. Water also collects under the bins. It is really quite a pain.

After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of You are outside of the 1 year warranty. Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they dont allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, You are outside of your warranty. I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.

Bought Samsung range, refrigerator and microwave at the beginning of 2013. The microwave died after 2 days and the Lowes representative let us return it. He said he had seen a lot of problems, so we got a GE instead. The touch pad on the range never worked properly and have had techs out here 6 times. They can never fix it in one call. They have to diagnose, then order parts. It is now broken again and we are due to have a tech come out on September 1st. Every time they come, I have to miss 1/2 a day of work. No weekend appointments available. The handle on the refrigerator broke off and they repaired that. Now the plastic shelves are breaking. These products are very cheaply made. DO NOT PURCHASE!!!

The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!

Last night my Samsung microwave (SMH9207ST) was hit with the dreaded SE error while I was cooking dinner on the stovetop. My microwave is just over two years old. I called Samsung and they informed me that because I am outside of the warranty (1 year), the best they could do would be to cover the cost of the part while I would be expected to cover the labor. Of course this is where the bulk of the expense will be. The woman I spoke with (Michelle) acknowledged issues with other models but said that they have no evidence of flaws with the SMH9207ST. This wasnt a cheap microwave. Rather I spent the extra money hoping that I was getting a superior product. I guess I expected Samsung to also share my disappointed that their product was not meeting expectations. They said they would forward my complaint to their internal department. I hope to hear something back. It would be a small gesture to keep such a loyal customer.

We purchased an expensive Samsung Dishwasher model DMT800RHS 2 years ago. The dishwasher has never ever really gotten the dishes clean, even after trying to change the type of dishwasher soap as well as turning up the hot water tank and running hot water prior to starting the dishwasher as was suggested. The dishwasher is being repaired for the 3rd time now to a 5E error message. According to the manual the dishwasher is not able to drain. At a cost of $125.00, three times now I am very disappointed in the product and do not recommend anybody buy this dishwasher.

We had the first one go out last year right before thanksgiving. Samsung sent out A&E local service tech. He was rude to my wife and told her to unplug the unit. We lost all our food - they dont care. But a manager at the local Lowes exchanged mine for a new one. Now same thing, seven months later same thing, this time the service tech said he knew what was wrong as he walked into our house said that it was a design flaw and it happens to all of them. Now were going on three weeks with four kids without a fridge. I spent 2 hours on the phone with a representative and he was even laughing at me a couple of times. Ice will build up and the blower fan is grinding the ice causing the cord to get hot will burn you when you unplug it. Afraid it will catch fire but they still just laughed. Please dont buy from Samsung. They have no customer care at all.

Bought a Samsung dishwasher last year and it is trash! I have to run the dishes through the cycles twice and they still arent clean. I followed all the instructions and it just doesnt work. The smell when you open it up, even if there arent any dishes in the dishwasher is overwhelming! Will never buy another Samsung appliance again!

Purchased the refrigerator less than two years ago and after about 18 months refrigerator stopped cooling. After we paid Samsung to fix the issue which was a faulty sensor, fridge froze up and stopped cooling again. Every time there was a loud noise coming from the fridge. Of course shuts off when you open the door. Had to replace sensor 2x. Now it looks like we have to have it replaced again. Loud fan noise coming from the fridge. Dont buy a Samsung Fridge ever. Bad design.

I have had an ongoing problem with my Samsung unit sense the FIRST 5 MONTHS OF OWNERSHIP - I had contacted Samsung personally and they repaired the problem 3xs in 2 1/2 years of ownership. The failure with the ice maker has happened again and they decline to repair it at this time. I have all Samsung products in my home, refrigerator, dishwasher, microwave, oven and ceiling fans that come with the Samsung Technology - I needed a replacement Television for my Granddaughters room last week and I couldnt in good conscience purchase Samsung for at this time I feel betrayed by the fact that they will not stand behind their product especially with a loyal customer such as myself. I also forgot to mention I have purchased Samsung products for my daughters in the past.

I bought a Samsung French door fridge in 2013 and soon after we have been having the exact same icemaker problems and now after making loud noises, it has stopped working. Im glad I read what others have gone through. I will cancel the repair appointment which would have cost me $160.00 just for them to tell me that the compressor had gone. Thanks everybody, thats it for me and Samsung appliances.

Has everything I wanted plus more. Love being able to access my refrigerator from anywhere so I can know what I need while out. Being able to play music while cooking is amazing. There’s just so many features I love. Large capacity, LED, door open alarm etc etc. It’s amazing.

I love it because the front range has for small & large pots & it gets hot quickly. It also has a warmer. The oven cooks the food evenly; if the recipe says 1 hour it cooks in 1 hour. Very easy to clean & self cleaning oven.

Ice build up on walls and crisper. Temperature fluctuations inside the freezer and fridge. Unable to maintain set temp. Operating screen broke and now the system not respond. Just beeps loudly. Compressor is loud like car engine non-stop on. House Fire danger with compressor on all the time. Complaint filed bbb.org to Samsung response but Im sorry. I hope youll purchase another Samsung product. Im SOL.

I love my Samsung counter depth fridge. I have the one that has the option of using 25% as a fridge or freezer. Awesome! I love the option of giving it a cold blast surge when I put warm food away after a meal, also.

I purchased a new dishwasher from Leons. Within months, the motor and parts were repaired 8 times. I contacted Leons and was told to deal directly with manufacturer. Finally, in October, I was told that they would exchange for a new unit and upgrade it and include delivery. I still do not have anything in writing nor do I have any firm dates as to when it will be delivered.

My new Samsung refrigerator has the worse smell ever. It is so bad that it permeates the eggs, the carton on my yogurt, throughout the house every time we open the fridge door. We have emptied the fridge twice, thrown out perfectly good food, unopened containers in order to prove to the Samsung reps that it isnt bad food in the fridge. We have washed with baking soda and kept a box in the fridge. Samsung has changed out my ice machine only to find that it was cracked unbeknownst to me. They changed the rubber around the fridge doors (the gaskets) because this new fridge stopped closing correctly. They are changing out the hinges because they told me they are broken. The only thing they havent done is figured out where the smell is coming from.There are a number of consumer reports on this issue yet I am being told its the food in my fridge. At this point it is a health issue. And even though they gave me an extended warranty for the door issue they tell me I will be charged in the future. I will NEVER buy SAMSUNG again. I bought my washer and dryer at the same time as my fridge to upgrade my appliances and I have never been unhappier with a company. I dont believe they will resolve this based on the attitude and the complaints I have read. I want a replacement for this defective fridge. It is just a year old.

We bought Samsung, French Door Refrigerator (Model No. 220NCTASE/AA) in January, 2014 from local Leons. Its working fine, but two days we noticed the fridge is not cool as usual and I adjusted the temperature to make cooler, same as for the freezer. And it seemed nothing happens after 24 hours. Then I tried unplugged and re-plugged the power, and waited another 24 hours, I still cant feel any cold air from the fridge and freezer. I am for sure its stopped work just after two years.I then called Samsung support 1-800 phone number and got answered with 10 minutes, unexpected really short wait time. The girl said that she needs to transfer to technical support number. Well after 30 minutes of waiting I got hung up. I re-called the 1-800 phone number again, it happens the same. I tried to re-called the 1-800 from my cell phone and got the same hung up. This is really frustrated getting technical support from Samsung. How could be a big company like Samsung with BAD customer services? The bad thing is that we recently bought a Samsung washer. Well, from now on we will stay away from Samsung brand.

After 1.5 years from purchasing my Samsung refrigerator the coils started frosting over which caused both icemakers to stop producing ice. I defrosted it several times by removing the freezer interior panel and using a blow dryer to melt the ice. I did some research and all I found were hopeless complaints online. I started thinking the fridge was no good. I did some troubleshooting and replaced the thermistor and defrost thermostat located in the freezer behind the panel. Thank God it worked! Hope this can help someone.

What a waste of nearly $900. Samsung has absolutely no customer service when theres a problem(s). Was no help on phone, had an online chat (India, of course) who was flipping through his instructions for code PE and I was told it was a half-load error, whatever and whoever does a half load? I can ditto everything in here, one code after another. Repairman (local) here 2x, replaced main board that didnt work. Did the cleanout cycle a few weeks back and was running well but now code 9E. Looked it upon net, tried the soap thing, NG. Tried banging on left side and running this time, but for how long? If I have to pull it out like another suggestion it WILL NOT GO BACK IN. BTW, the Samsung authorized dealer is 3 hours away! They sent one about 6 months after I got it for rust appearing on the outside of the door and he said rust was not under warranty. This is a stainless steel, inside and out, and theres rust? I agree, NO MORE SAMSUNG! I hope the microwave holds out longer.

The cooling function in the fridge section keeps failing, after two repairs while it was under warranty (which was extremely difficult to get, despite the fact that the fridge maintained 19 degree celsius even when programmed to cool to 1 degree), and multiple repairs after the warranty expired it still will randomly fail. I have done everything advised - I even bought a separate freezer unit because some people suggested the freezer was too full. I keep the fridge minimally packed, but still the fridge refuses to cool. Now it has begun resetting every time the door is open, and sometimes makes a loud grinding noise (we have disabled the ice maker multiple times to try and stop that). Do yourself a favor and do not buy this very expensive fridge. Its garbage.

This fridge was a replacement under warranty. We paid an extra $700 for it in September 2018. So far so good. Only time will tell.

We purchased a Samsung Refrigerator that cost $2300 dollars. Weve had repairs on it twice. The ice maker had to be replaced within 6 months of purchase. The bolts in the door handle came out and Samsung says, Call your retailer, because they only service for 1 year. The retailer, Home Depot claims they dont fix door handles even if it is under warranty. Dont purchase a Samsung fridge because you will be wasting your money in repairs. It is not an high quality refrigerator. Probably made in China!!!

Bought this Samsung refrigerator December 2013 (RFG298HDRS/XAA). It just turned two. We started having problems six months ago. Leaking, ice build up and not cooling properly. I just received an estimate $409.80 to repair the BUILT-IN OBSOLESCENCE. The company is an authorized Samsung repair company. Evaporator fan motor, fuse, defrost thermostat + Labor. I will never buy a Samsung refrigerator again!

In July 2012, we had to buy a new refrigerator because the compressor on the old one died. We usually buy appliances from Best Buy but now appliances have been taken over by Pacific Sales. We got their cheap extended warranty and, to this day, the ice maker has failed to function properly. Warranty was called and out of the 4 times, they paid 3 and the last one I had to fight the warranty company (Warren Tech the worst company to deal with) because I kept saying that the ice maker isnt functioning properly because every month the ice builds up and no ice comes out. Samsung will not even help because the manufacturers warranty is over and the problem is now the warranty companys problem. If anyone else has had a problem with their Samsung ice maker please tell us what we could do to have the ice maker function the way it should.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

Both caused the same problems after a year from purchase. I will never purchase a Samsung refrigerator even if price is better as repairs and aggravations outweigh money spent. Never buy!!! Just bought two new GE refrigerators which last forever.

On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food. In the end of October, my fridge broke down again. I expressed my concern as it is a 2-year warranty coverage that expired on 8/11/12. Samsung acknowledged this (apparently noted this) because as far as I am aware, there is only one fridge technician in Port Augusta, hence my cause for concern. The problem - exactly the same as the first time it broke. Again, the timer was replaced after another 2 weeks without a working fridge. I was never contacted by Samsung. I have initiated the calls and contact on every occasion. You can imagine my frustration when on 26 December 2012, items in my fridge were growing mold and my ice cream in the freezer was almost liquid (semi-soft). I refused to believe so I waited a day before reporting it thinking maybe there had been a power outage that I did not know about overnight. I reported the fault on either 27th or 28th December to Samsung. Samsungs solution - you need a technician to look at it. It is exactly the same problem as the 1st and 2nd time. And now the technician refuses to play any further part in dealing with my fridge or Samsung. As far as I am aware, there are no other fridge technicians in Port Augusta. The closest would be Whyalla or Port Pirie. I struggle to imagine them making a single trip for my Samsung fridge only. I have since called Samsung 4 times inquiring as to my status as I have never received a phone call from them updating me on my status. I was informed that a technician would need to examine the fridge and now, after just getting off the phone with them, they advise that a technician will look at repairing the fridge. I have expressed my desire at having the fridge replaced but now that no technician in Port Augusta is willing to deal with Samsung, I am left at a loss. The replacement of a fridge leaves me inevitably frustrated as I am concerned I will be given another dodgy Samsung fridge with no one to repair it. I have made Samsung aware of these concerns to which they note but never contact or update and to be told that a technician is looking at repairing my fridge (which has broken down 3 times in the past 6 months) is upsetting.I have given Samsung ample opportunity to update me and liaise with me but as you can see, my frustrations are continually growing as I now do not want a Samsung fridge. I would like my money back as they are not offering me a suitable alternative. I was advised by email on Jan. 4 that a case manager has been assigned to me complaint but I have yet to hear further from them. Please help me. All I want is a working fridge that I can rely on.

Stay away from Samsung refrigerators, they suck. Talk to appliance sales representatives and appliance repairmen, they will tell you same thing: Samsung is difficult to deal with.My 5 year old fridge, model #RSG257AARS, freezer section stopped working. This problem started 4.5 years after I purchased this unit. I first sign of problems was when the ice maker stopped making ice. I thought it was a ice maker gone bad problem - INCORRECT, this was the first sign that the freezer section was losing freon. I tried to find a repairman that serviced Samsung products, almost impossible. My appliance repairman (I own several rental units, I have used the same appliance repair guy for 10+ years) told me that Samsungs are hard to work on but not as hard as dealing with the Samsung company. Boy was he right! 6 months later, I finally got a Samsung approved repairman out to diagnosis the problem. The unit needed a $600.00 recharge of the freon system and, due to the delays in finding a qualified repairman, I found myself just outside the actual purchase-receipt-date on the 5 year warranty of the compressor system. Since my unit was technically no longer in warranty, there was nothing Samsung could do for me. I fought the good fight with Samsung and you can read the blow-by-blow description below (My Sad Samsung Story) but the bottom line is that Samsung is way, way too difficult to deal with from a consumer point of view. I think their customer service executives were trained in North Korea. I would avoid these machines and any other Samsung products. They have lost me as a customer. If you do own a Samsung and have any sort of minor problem, call Samsung immediately. Remember to keep your sales receipt. Samsung will not even start a conversation with you unless you have this. The following is an email I sent to the office of the president for Samsung:My Sad Samsung StoryFirst off, I own several Samsung phones and televisions. This is a story about the refrigerator I own and how unsupportive Samsung is when you have a problem. This past December/January, my wife and I noticed the ice maker of our Samsung refrigerator was NOT making ice. We then noticed that ice cream was NOT staying frozen. At first, I thought that with the Holidays and the large amount of use the freezer was getting; it might have a problem keeping up. We continued to monitor the performance of our freezer section and it continued to get worse. At this point I pulled out the unit, removed the access panel at the bottom and thoroughly cleaned the fan and coils. Since we have cats and dogs, I have always cleaned behind our refrigerator every 6 months. The refrigerator worked fine for a week but then went back to NOT keeping items frozen or making ice.With the problem not getting better, we finally started calling appliance service technicians in April. We own several rental properties and every time I have had an appliance problem, I have called a very reliable and trustworthy appliance repairman. He has been working for me for over 10 years. When I called him about my Samsung refrigerator problem, he said he did not work on Samsungs and told me I would have a hard time finding anyone who did. He was right. It took us until May to find someone who agreed to come out and look at the problem but he didn’t make it to our house until June. This guy was from Encore Appliance Repair. While at our home, he spent most of his time on the phone with a Samsung representative trying different diagnostic procedures. They finally agreed that the main circuit board was bad. The board was swapped out a week later and the fridge still didn’t work. Finally got the Encore service man back out and he again spent most of his time on the phone with a Samsung representative. The diagnosis this time was that the Freon needed to be recharged. During the phone conversation, the Samsung representative assured my service man that since my fridge was still under warranty; Samsung would pay to have the unit repaired. I was then instructed to call 1-800-SAMSUNG.My initial conversation with the Samsung representative, Peter, was that I would need to verify the purchase of this unit. I then proceeded to fax, email and text a copy of my receipt to Samsung. The next day I called Samsung and talked to Franklin, he told me that they had not received anything from me but that if my unit was bought in 2009, it would be covered. He then gave me the number of the certified repairman that Samsung uses in my area. This was the service agency that Samsung was going to use for my warranty repair. Franklin told me it would be quicker for me to make an appointment with this appliance repair service than for him to call and set up an appointment. Golden-in home Service came out to my house on Tuesday, June 23rd and told me that a gasket on a fill valve on my fridge’s compressor had failed and I had lost the Freon charge. Cost for repair was $600.00.I called Samsung again and relayed this information to Keisha. She told me that Samsung still did not have any verification of my sales receipt and then she transferred me to Bonnie, an executive service representative. Bonnie listened to my tale and asked me to immediately email her my receipt, which I did. Upon examining it, she said that since my receipt was dated 5/7/2009, the 5 year warranty on my fridge’s compressor expired on 5/7/2014 and there was nothing she could do for me.Needless to say, I was and remain extremely upset. My unit had been failing since December 2013, I finally get in contact with Samsung in June 2014 and they tell me that there is ‘nothing they can do for me’? I may have contacted Samsung shortly after my 5 year warranty expired but I have been actively trying to have this unit fixed since January of this year. It is very upsetting to me that a company, any company, would not stand by a defective product. I remain very upset with Samsung.The Story Continues…After I sent the above email to ‘The Office of the President’ for Samsung, I got a phone call from Shawna, a Samsung executive service representative. She listened to my sad tale and asked me some questions concerning what exactly the service technician had told me. It just so happens that the Appliance repair Company, the one I used to diagnose my fridge; called and that morning, about 45 minutes prior to Shawna, and told me that in their opinion, our fridge ‘was not worth fixing’. Keep in mind that this is the company Samsung recommended and told me to use. Ms. Shawna then said she needed to talk this service company, Golden-In-House appliance repair, and verify their findings. She told me that Samsung would either pay for my repairs or credit me a prorated portion of my initial purchase cost. She also promised to call back that same day.About 6+ hours later, Ms. Shawna called back and told me that since my refrigerator was fixable, Samsung would be willing to pay for the parts to fix it but NOT the labor. The repair quote by Golden-in-Home was for $600.00, mostly labor. I pointed out to Shawna that the repair service had recommended I NOT repair this unit, their direct quote was that it was that ‘it was not worth it’ to repair this fridge. Shawna argued that the unit could be repaired, if we were willing to pay for the repair. I told her that my household had been turned upside down long enough with this problem and we wanted to get a new fridge. I told her I wanted to have Samsung prorate the purchase price of my fridge. She said Samsung would not ‘buy back’ this defective fridge until I had tried to repair it. Shawna said she could submit a request for a buy back to her boss but it would be turned down. I then realized that Shawna had no power to resolve my situation. I told her that I was very upset with Samsung and that they would be losing a customer. She acknowledged that this was an unfortunate situation for me and then she asked, “Is there anything else I could help me with today”? I didn’t bother to point out the fact that she hadn’t helped in the first place.Conclusion: Stay away from Samsung. They don’t know the first thing about making the customer happy or honoring their warranties.

There are so many of the reviews here with the exact issue I’ve had with the Samsung French Door refrigerator but I thought I would add my two cents just in case someone may still be considering buying one of these things! The ice maker has been a constant issue and I’ve had repair after repair called in on it. It completely freezes up and stops working, leaks water all over the place. It’s unbelievably annoying. I had the 4 year extended warranty with Lowe’s so I haven’t had to pay for these repairs but now I’ll have to be paying out of pocket for anything. Every couple weeks we have to defrost the ice maker. Lowe’s tells us now that they only consider a product a lemon if the same call is made 3xs in 30 days, well I could’ve met that criteria if I had felt like dealing with service calls over and over. However, had I known that I would have dealt with it. There is a class action lawsuit on this matter. Bottom line...run from Samsung.

BUYER BEWARE! Heres what Im dealing with right now: We purchased an entire kitchen set from Samsung.com in December as a black Friday special. In March, the dishwasher stopped working. We contacted Samsung via their website and set up a ticket. The day of the appt, the technician didnt show, we contacted them and were told that Samsung cancelled their contract that day due to Covid. No one bothered to call us to let us know. They said we would have to wait until the lockdown had passed. We did. For 3 months. As the state has now reopened, we contacted them to see when we could get the repair. They advised us they no longer had a repair service in the area. We then asked for a replacement, they never actually responded to that despite our insistence of a repair or replace, instead they offered to refund us the amount we paid for the dishwasher. Because of the discount we received for purchasing this is as a set, the amount they are willing to refund is only half the cost of a replacement dishwasher. This would force us to have to pay out an additional $400 after going 3 months without a working product, this is unacceptable.For the first 3 months I was cordial and patient, but this past week has brought out a whole different side. I am beyond frustrated with their customer service, and I do not think it is right that I would have to pay them any more money to get what should have been included in my initial kitchen package. We got their Tuscan Stainless Steel set and it is an exclusive color only to Samsung, we would have no choice but to give them more money or risk losing home resell value for having a mismatched set.

OTR Samsung Microwave model SMH9207ST - I purchased first microwave in 2012 at Lowes and within the first year the plastic latch on the door handle broke off and the door would not close. Fortunately I was able to replace it at the store with same model. So now after a little over 2 years the panel in bottom right side that has the buttons for light and vent started sticking. After spraying with WD40 they started working again. But last night that ended when all of the buttons just pushed completely in behind the panel. So now it looks bad and I cant turn the vent off or use the light buttons. Like many others, I spent more on this model ($450) because of its stylish looks and because I thought I was getting a quality product... not so!

I still need to call to have serviced. Im waiting 24 hours to make sure it will happen again, as that was on recommendation on Samsung site. But the water lines seem blocked with ice so Im sure it will. Im also having difficulty putting the drawer back in after cleaning. :( So disappointed I didnt read others before purchasing. Have had fridge for 8 months.

Have a Samsung stainless steel side by side bought at Best Buy in August 2012. Refrigerator side not cooling down but freezer working fine. Compressor is hot and fan is working. Called Samsung and was told I had to pay for repair call and would not be reimbursed even if issue was under warranty. So, Im out $100 and no refrigerator for near 2 weeks. BUY WHIRLPOOL If you want customer service in America and a warranty that covers service call to replace warranty parts.

My dishwasher has a lot of features with options that come in handy. A heavy scrub at high temperature is very good with greasy pans. A regular wash is also very good for just dishes, glasses and flatware. So far I have no complaints, it seems to do the job well.

RS267TDWP - I bought the Samsung double french door refrigerator about 3 years ago and 6 months into owning it had my first ice problem in the Fridge part. Every 2-3 months we have to open the panel in the back and unfreeze with hair dryer!! This is ridiculous. Even worse to hear Samsung isnt doing anything about it! I want help. Lets make Samsung accountable.

I bought model number rf263besr serial jkj44bbaesr side by side Samsung refrigerator. I had a complete disaster for my Christmas day celebration. I am informing the consumer that I tried to get a refund on my money from Samsung refund department claims for the food that was spoiled in my Samsung refrigerator this past Christmas. I ask to speak to a supervisor about this matter. They refused to put me with that contact and forced me for herself to handle the problem and forced me to have a technician come out. I have had a default ice maker (I assumed because I never did get a technician from PC Richards) and coolant problem arise recently, and to add a 400 dollar grocery bill that had to be put into the garbage on Christmas Day. Please see class action lawsuit from the complaints as well dating back to 2006.

After less than two years, the compressor fan on the refrigerator went out... at less than 2 years old! We took a chance in buying the Samsung and after this, I wont recommend them. Stick with the more notorious brand appliances - Kenmore, GE, etc. Ive never, ever had an issue with a refrigerator going out that wasnt at least 10 years old. Ridiculous! Were out $180 for parts and service plus a whole fridge full of food. Samsung appliances are crap! With all the complaints on here, youd think there would be a class-action started!

I will likely never purchase Samsung home appliances as they have been unreliable, service technicians do not recommend, and my dealings with the manufacturer have been severely delayed, unresponsive, and unhelpful. I purchased my home 3 years ago in which the investor renovated inclusive of purchasing new home appliances. In 2020 my fridge went out, within the warranty timeframe. For 4 weeks, Samsung could not get a tech to come and service my refrigerator so they decided to provide me with a refund. I was never verbally informed by the manager to keep my fridge. I sent in my documentation and was told after my fridge was hauled away that I was supposed to keep the fridge. Customer support has been horrible, for months Ive tried resolving this issue. Samsung is not honoring the refund and I am out a grand as I replaced the appliance out of my personal funds. Ill never buy Samsung and will definitely tell my networks and other real estate constituents to stay away from these home appliances.

We purchased the Samsung SMH9187ST microwave OTR from Best Buy in early 2010. This unit was one of the top-rated OTR microwaves on Consumer Reports. The oven has been very lightly used as we have a second microwave in the kitchen (a Sharp which is over 7 years old). Anyhow, 29 months after purchasing the Samsung, the keypad is showing the SE code and is basically unusable. As others have experienced, this is a known defect that Samsung should take care of but wont. I will be sadly buying another brand to replace this nice looking junk, but I would eagerly participate in a class action lawsuit against Samsung!

Our fridge is 1 1/2 years old. The ice maker is not working (slushy cubes with unit freezing up). We did not buy the extended warranty, unfortunately, but it sounds like Samsung service is not great, even for those who do. Researched the issue and found that even by replacing the unit, it is likely to have the problem recur because it is a design flaw. Samsung will not guarantee the $500 repair with a new part will solve the problem beyond 90 days. We will not buy another Samsung product.

I purchased the Samsung French Door Refrigerator model RFG297HDRS in January 2014 from Home Depot for around $2,000. Since the first day the refrigerator arrived at my home it is very loud. The noise is so loud you have to leave the room. After several service calls, they replaced it with the Samsung French Door Refrigerator model RF28HFEDBSR, which was a smaller model and nowhere as nice as the other model. This model as well is loud. For over 1 year, 54 telephone phone calls, many emails, several service calls and unpaid days off; I am stuck with this refrigerator. The Samsung refrigerators are VERY LOUD and Samsung does not stand behind this product line.

I purchased a Samsung Dishwasher at Lowes less than 4 months ago. Started having problems. Called my very unhelpful Samsung warranty people. All I got was the runaround. The part that holds the seal in place has come off and it leaks on the floor. They told me that they would send a repairman out and told me that I would have to pay for the service call and that the part was a cosmetic issue and that it is not covered by their so-called warranty that is not worth blowing my nose on it. If there is anyone wanting to do a class action lawsuit I am in. I will never buy a Samsung product as long as I live. Lowes Home Improvement was not any help. I will never spend any of my hard earned money at Lowes ever again.

Continuously freezing up water gathering in crisper and underneath crisper. Thawed fridge out. Was good for 1 week. Happens again. I have had this issue for 6 months and the fridge isnt 2 years old.

I have a Samsung dishwasher that smells horribly. It has from day one. I thought it must be my plumbing or drains so I have spent $700 on plumbers only for them to find nothing wrong except my dishwasher is junk and stinks! Customer service went around in circles telling me to clean it when I have already cleaned it in every way possible and with everything known to man! I took the whole thing apart and uninstalled it and nothing helps. Samsung wont do anything about it. It is under 1 year old.

I bought my Samsung Dishwasher in 2011. When we had owned it only 13 months (only used 7 months as I stored it until kitchen renovation was complete) my Samsung dishwasher DMT800 broke down the first time. Had to wait a week before I could get anyone to work on it. The plastic tabs on the top rack had broken and fallen into the bottom and the washer arm would not spin. Technician ordered new brackets and installed them, cost $200. Same thing happened with new plastic part. I had my husband take the whole thing apart and clear out the brackets the next time. Now the top arm of the dishwasher will not work nor will the detergent dispenser dump the detergent. Loved my old KitchenAid dishwasher. It was still working perfectly when I gave it away to install matching Samsung appliances. Will never buy Samsung again. Hope you see this before you buy Samsung. Beware.

Love my Samsung microwave, great auto defrost, which I pretty much use daily as I freeze my food products. The snack setting for nachos is perfect, melts the cheese from top to bottom evenly. I have the above the stove model # ME18H704SFS/AC. It settings for reheat dinner, frozen food, etc. All is great, I love my microwave, if I ever move I will definitely buy this model.

My Samsung side-by-side refrigerator was struck by lightning about one and half years ago. It was only about 5 or 6 years old and was informed by the company that they no longer sold the part I needed to repair my refrigerator. I thought this was ridiculous. I talked to the company and they could only tell me that they no longer sold that part.

Found the range of my dreams today. Samsung, just about bought it, but thanks to modern technology, decided to check the reviews first. Thank you, thank you, thank you for all the reviews. Going with a reputable company that cares about their name.

I bought a Samsung dishwasher from Home Depot last year. Screws have fallen out so that it wobbles and leans forward when putting dishes in and out of the washer. I complained to the store when it was only 6 mo. old. They told me to call the Samsung. The company told me to call the installer which Home Depot supplied and could not tell me who it was. No one would take responsibility. So I paid approx $400.00 for a dishwasher that is always wobbling.

They may make good TVs but their refrigerators leave a lot to be desired. Our unit is a double front door with bottom freezer. The unit was over $2000 and worked good until the warranty went out. The first problem was the panel where the water/ice dispenses. That unit went out and was quite expensive to get repaired. Since then, the ice maker has quit and now the front of the unit is rusting and looks terrible. See the best effort photo. People come into our house and when they go in the kitchen they ask about the Samsung refrigerator. Then they take one look at the rust on the front and quickly change the subject. I will never buy another and feel like I paid too much for an inferior product.

My 2014 french door refrigerator, Model RF263BEAESR, began flooding below the pantry pan in the refrigerator section last spring. The first fix at our expense lasted about 2 weeks. Samsung agreed to pay for the 2nd fix, which has lasted for 3 months. Now it has the same problem again and they refuse to pay for the fix again. Their new policy is to only pay for repairs ONE time once an appliance is out of warranty, even if the repair is for the same problem that was obviously not fixed by previous repairs. Our repairmen told us that this model and others like it clearly suffer from a design defect, which Samsung refuses to admit is the case. Interestingly, turning off the icemaker prevents the periodic flooding. So our choices now are to pay every few months to have it fixed, to leave the icemaker off, or buy a new refrigerator. I will never buy any product from Samsung again.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

Received our refrigerator, plugged it in, and it did not cool. Spent numerous hours talking to Samsung on the phone. Despite having a college education, they couldn’t believe the refrigerator wasn’t just in ‘demo’ mode (which it was not). Finally convinced Samsung to send service call. Upon arrival, the service man immediately determined the unit was manufactured without adding the Freon! Can you imagine! Samsung should be embarrassed and just quit while they are ahead. Buy LG.