I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didnt include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset. Not only is this a common defect for this refrigerator, repairs have failed, having the same problem reappear. Why cant something be done to protect the consumer. I will never buy another Samsung product, plus I read that Samsung is owned by Maytag. What do we do? Weve purchased many, many items at Lowes, where we bought these items. You would think they would stand behind their product, but no, they only sell them.

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I may have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their window of availability. When the repair person arrived, he already knew what the issue was. He did remove one crisper tray and acknowledged that he could see where the water was coming from. He then told me that there is an upgrade that is out that will fix the problem. When asked, he told me that it would not be covered by warranty because it was an upgrade and not a fix. He was here for 10 minutes, which included his paperwork being done. They charged me $76.00 and then proceeded to tell me that the parts and labor would be $116.00; however, the parts are on back-order and so the repairs would not be done until October and this is September 11th. This, coupled with the thawing suggestion, tells me that is not a small issue.So I called Samsung and after 10 minutes on hold as the problem was being reviewed, I was transferred to the executive customer relations department only to be told that my refrigerator was past its one-year warranty and there was nothing they would do to satisfy my issue. Is it unreasonable for a product that costs $1300.00 to last longer than 3 years? So much for executive customer service”! They have my money and they didnt seem to think that they need anything else from me. What they fail to remember or maybe care about is that I (a consumer) will want to buy an appliance again and I have friends that will need to do the same!

The dishwasher is fairly quiet. It has several wash options as well as a separate dry option. The racks fold down so you can put large or unusual shaped items in it. It is pretty but the stainless streaks more than I would have liked. All and all, it works good. I would recommend this dishwasher. Works better than others I have used. Fairly decent price for the quality you get.

After 2 years, this stove broke during the self clean cycle (only 2nd time I ran self clean). I tried calling Samsung and they were no assistance. They gave me the name of several repair facilities none of which were still in business or willing to come to my town which by the way is not large but still has 60,000 people living in it. Samsung does not provide any service whatsoever once a product is out of warranty. I was put on hold for 40 minutes - tried talking to a supervisor who promised to call me back with a list of repair facilities and they never did. I spent almost $4000 on this range and after two years it has broken and I cannot get it serviced. I am building a new home and will never ever again by Samsung appliances. I could have lived with a quality issue but not with the absolute zero service and willing to help issue. I have heard that Samsung tries to make getting service so horrendous that people will just buy another unit rather than fixing it. To spend $4000 on a stove that only lasts 2 years is unacceptable!

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

Our Samsung Range NE59J7651WS has staining/streaking on the oven door glass that seems to be between the glass panes we purchased. The dealer says it is not on warranty. We purchased it 6 months with a 3 year warranty.

Samsung is the WORST refrigerator I have ever purchased. The customer service is a joke. They just give you the runaround so you give up. They insult people. They transfer you and put you on hold for literally hours, disconnect the call and they DO NOT stand by their product. After 4 months of talking to a total of 31 different people at their customer service department, my family is still without a working refrigerator.

Please stay away from SAMSUNG appliances. We spent 15k for all new in our new house and they’ve all had multiple repairs. We bought at SPENCERS TV and Appliance and the entire two years have done absolutely nada to help us out. The range we bought burns the food almost every time. I asked for a trade in and purchase a new top of the line brand and they immediately laughed and said no It’s sad how horrible businesses are these days keeping their clients happy. It’s the easiest part with my company. We will go buy new ones from Lowe’s or Home Depot.If they would have been somewhat respectful and gave me a 100-200 discount I would have went in today and purchased a new range and I also need another 85” tv. Good luck Samsung and Spencer’s. The customers are what pay your mortgage. I was so surprised they would do absolutely nothing. Who does business like that. My customers are my livelihood and love to see a happy face when I work with them and showing them I’m willing to do 100% to make them happy. Have a great day. Wanted 0 STARS... It’s not possible.

Bought my Samsung dishwasher in June 2014. This morning, got the error code LE. I couldnt find any leaks. Checked out all the reviews on this site. I cant find my bill, so to avoid paying for repair costs and all the hassle, I will get rid of the dishwasher and buy a Bosh dishwasher. Another thing, when my Samsung fridge/freezer arrived, it had a big dent.

We bought a Samsung Dishwasher Model DMT800RHS in 2011. Repaired it several times due to rack clips breaking off and getting stuck in the impeller. Samsung did not fix the faulty design on those clips and just sent replacement parts. Guess what, they broke again. In 2014.08.05 the dishwasher would not power up at all. Repair person attended and cost $500.00 for the repair! The machine cost me $859.90. In 2014.10.15 the machine broke again, no power at all. The Tech re-attended but now out of the 90 day warranty. He did get it working for 1 day and claimed he did not know what the issue could be but dont call him back as now out of warranty. Great. Next day, machine broke and has been ever since. Called Samsung. Wont help as machine out of warranty. This is clearly a manufacturer defect with the electronics. My only option is to take Samsung to court! Do not buy Samsung dishwashers!!

I bought a Samsung French door refrigerator in August 2011. Had them come out 3 times (April-May 2012) as it was frosting in the freezer. On third technician visit, the tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds that the retailer does not participate in our exchange program. Okay, but thats not my issue. They asked that I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsungs internal refund policy states you must do the above to get a refund, but the warranty just says repair or replace at our option. Samsung would do neither. I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc. Dont let them push you around. Take them to court! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.

My oven from Samsung is top notch. It’s a gas stove, have not had any problems out of it. The eyes lights on a dime. And the self cleaning oven is the best. The timer on it works Perfect. I will recommend Samsung product to anyone.

I purchased the following Samsung appliances: Refrigerator, washer, dryer and Microwave. I must tell you they all suck. I will never purchase another Samsung appliance or anything else they manufacture. They know there were problems and have done nothing. There should have been a recall, but overall they will lose business to those of us who will never purchase them again. Samsung Sucks.

Bought a Samsung fridge months ago with the promise of a free vac cleaner and 50 bucks shopping voucher. Till date, nothing in stock. Its a joke.

I must let you all know that I contacted Samsung Corp. via email and complaint to them about the issue with my less than 2 years old Microwave and luckily, I got a response and apology within two days. They sent a company to pick up the microwave to get the control panel replaced at no cost to me. I am now waiting on my microwave to come back. Its only been a couple of days. They said it would take at least 7 days for them to get the part and bring it back. I am very happy with the way Samsung responded. They even called me back to make sure they picked up the microwave, not to mention all the follow-up emails. I really hope they fix it and it lasts. I suggest you all do the same! Good luck!

We have moved to a house that had a Samsung French door refrigerator with freezer on bottom. Were at our second problem with water. The top ice maker wont fill up. We changed the water filter and now no water dispenses. All of the water now drains to freezer and freezes up. We had a new filter and its housing controls replaced once already. Ive tried calling Samsung before and they act like nothing is wrong with it. I will not buy Samsung appliances ever again!

We had our Samsung range for 7 years. Overall we had been fairly happy with it. Until a few nights ago when it lit on fire. It was an electrical fire in the back of the oven. Thankfully we caught this early and there was minimal damage to my home. Samsung would not stand behind this device at all. I would recommend avoiding Samsung for ranges/ovens in the future. From reviewing this thread and others, seems like this has happened to other people as well.

Ice maker is faulty and it constantly freezes over, temperature is 7 degrees warmer than what I have it set to, & significant amounts of water leaks into the right crisper drawer. The only thing I like about it is the middle flex drawer, which seems to keep a good temperature.

I try to be a responsible informed consumer before making a pricey purchase. I took the plunge and bought a Samsung refrigerator Model #RS261MDBP 05/2014. The first refrigerator delivered had a golf ball size dint on front right door. Immediately delivery company informed Samsung and the refrigerator was replaced approximately a week later. My grown children were home at time of delivery while I was out of town caring for sick family member. I came home a month afterwards and noticed three dints on right door as if someone placed and replaced their hands there to push refrigerator in place. I also noticed the ice maker wasnt making much ice. I read the troubleshooting section of manual and made adjustments of temperature and rearranged food in freezer. At this time condensation was accumulating in freezer and food in fridge was spoiling. Once again I adjusted temperatures to no avail. I contacted Samsung which a repair company came out and said that model came off assembly with the issues I was having due to some faulty parts. Little over six weeks later the same problems started all over again. Another company came and fixed a totally different problem. Two weeks later ice maker still wasnt producing ice properly, milk spoiled, and condensation started accumulating in freezer again. Samsung was informed of all the issues Ive had since receiving their product. Eventually after many phone calls, emails with proof of purchase and pictures they agreed to a partial reimbursement, deducting 10% per month after 1 year ownership. My very first new refrigerator and it was heartbreaking. I will not buy another Samsung appliance.

Im extremely satisfied and always get compliments on my Samsung refrigerator. Love that it has Wi-Fi on it and I can save recipes I like. Plenty of room in freezer and refrigerator. Stainless steel color just brightens up the entire kitchen.

Samsung 4 Door Flex refrigerator - Shame on you Samsung and shame on me. I did not look at this review site till today. Hence I would not have bought your refrigerator. As with others that I see on the reviews, our ice cube freezer ices up and we have to defrost it. I had a protection plan and they came to fix it, but it happened again 1 month after repair. My plan had ended so there will be no new fixing, which doesnt seem to help anyway. Today I was going to reach out to Samsung but I can see by the other reviews that this is a wasted effort as Samsung does not seem to care. Shame on you Samsung that you continue to sell your product but dont fix an issue that many owners are experiencing.

Pros: very quiet, cleans and dries well, utensil rack is wonderful. Cons: the planets have to align in order for the buttons to work. They even mention this in the manual, after 2 weeks the “guides” for the utensil rack started breaking, in 4 weeks we received an LC error and the drain pump kept running, we would power it off and it would turn itself back on (which was interesting since half of the time we couldn’t power it on due to button issue). We had to shut off the circuit breaker. The error was for a water leak. My husband started looking at reviews and apparently this is a widespread issue. The design for draining is flawed and any moisture will cause this error. We are exchanging it. Best Buy was gracious and one of the sales people said that we were not the first to return this appliance. I was so disappointed because in the first week I really liked its performance. We are waiting for the replacement so I am currently using my high priced dishwasher as a draining rack as I wash my dishes by hand.

My new dishwasher does not dry dishes. They are drippy wet and the two different service companies sent to the house both confirm that this model is known for not drying and there’s nothing that can be done to fix it. Funny, the sales person never mentioned this. Do not expect any customer service from the Appliance Factory/Brand Source. They do not return calls and they do not stand behind the products they sell. There were hidden charges upon delivery, which is not free. I can only hope that other consumers do not make my mistake in going with this small guy store. I will stick to the big box stores from now on since they at least offer responsive customer service. The appliances were not cheaper at Brand Source and they lied about actual delivery charges. If you’re satisfied with only having your dishwasher wash your dishes and do not mind drying them yourself, then this WaterWall Samsung Dishwasher is for you. If you expect a call back from the President’s Hotline of The Appliance Factory, you will be disappointed too. And apparently they are not rated by the BBB. BEWARE!!!

I bought this Samsung refrigerator RF217ACPN from Lowes in August of 2011. In July 2013, the display panel failed and made it impossible to turn off the unit or change any settings. I called my repair technician who ordered a replacement display. After being backordered for two months, the item finally came in and he replaced the item on the refrigerator. The replacement failed to fix the problem. I have tried contacting Samsung support and their website is horrible, their chat service abominable and when I did finally get to chat, I was told I would hear from Samsung in two business days. Nothing after 10 days. I cannot find any repair service that will work on this brand. Lowes should not carry Samsung as the product is so bad. Wasted my money. Never again.

Dishwasher doesnt clean dishes. Also had fridge. Over $2000 freezer froze so bad it wouldnt open anymore. Finally recd voucher for new fridge. Bought a Frigidaire. Works great. Refund after buying fridge: $900. They need to stick to electronics.

Like the stove, but difficult to clean the oven, the self clean is not effective at all. My berry pie leaked, I have cleaned the stove twice and when used still smells like burnt sugar and the bottom is stained. Very disappointed.

I purchase a Samsung 4 door refrigerator model RF32FMQDBSR/AA around October/November 2013. Since then the icemaker has never worked properly even after I called a technician to come fix it and constantly defrosting the icemaker because ice built up inside and it would not work at all. NOW the refrigerator will not cool down... stays around 53 degrees and that is too warm to keep milk and other luncheon meat fresh up to expire date. The worst thing is I have not had it even 4 years yet. Looking at some of the other reviews, I now see that it was a mistake to buy SAMSUNG appliances... I have a Samsung top load washing machine also and see there was a recall on some models. Anyways if it is too costly to have this Fridge fix I will cut my losses and just buy another refrigerator. I strongly feel that SAMSUNG should take responsibility and recall this model. Since that is not likely I will never buy NOTHING Samsung again.

Undependable. I am beyond angry, I just lost over $200 in food because this stupid fridge just stopped working while I was away, all because the filter change indicator was on!? They have designed the fridge to indicate that the water filter needs to be changed every 6 months like clockwork, the indicator light does not actually tell you if its dirty it just happens at 6 months. So when this indicator light is on, the fridge and freezer wont work. So mark your calendars and try to track when its going to happen or youll lose all your food too.

Add me to the list of very unhappy Samsung microwave customers. I had the same problem as everyone else in the same time frame. After just 2 years, the Samsung Microwave SMH9187b started beeping and flashing the SE error code. Samsung was no help, telling us to turn off the breaker. It never reset itself. Then they said they would cover the repair if it was the display but not if it was the box (brain) of the microwave. When I asked how we would know which it was, they said you wont until the repair people came out. Calling repair, they said it would be a minimum of $70 visit fee and $90 for the part. So that would be at least $160. Repair also said it is not the display, that the SE code means more than that. Im very disappointed with Samsung and am now looking for a new microwave. Anyone has any recommendations?

I purchased my Samsung Refrigerator RM255LASH from Lowes on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them. I had someone Samsung recommended to come out and look at it. Its something that should be covered by the five-year warranty. I was assured by two people at Samsung that they would take care of it even though I could not produce a receipt (my Lowes receipt was completely faded). Now after three months of going back and forth between the appliance repair company and Samsung, they said they will not cover it unless I produce a receipt. After reading the many complaints about Samsung refrigerators, it seems to be the norm that they do not last for more than 3-4 years. They are overpriced and inferior products. I would warn people not to buy Samsung because of all of the above and also their poor customer service.

I purchased a Samsung refrigerator 2015 and have had nothing but problems with this refrigerator. It seems there was a service bulletin issued in 2014 regarding my serial # and stated that all units will have this corrected before leaving manufacturing plant since they aware of it. I purchased mine in 2015 and sure enough my refrigerator was not repaired. Luckily I purchased the extended warranty. But now my icemaker keeps stop making ice about every three months! In fact I am calling the extended warranty people here in a bit. DO NOT...DO NOT PURCHASE A SAMSUNG refrigerator...Samsung takes no responsibility whatsoever to make this right!

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake. Last tech even stated on the ticket that, as customer we refused the repair after we lost 3 days of work to meet with theses hopeless people of Samsung techs. Not to mention they seriously check if the electrical power supply is good with voltage and amps on gas oven. They question my wife if she has a clue about the convection oven. Yah! Two different counties certified her as restaurant manager for fun and she ain’t been in restaurant industry in last 20 years. Also to the credit of Samsung they have great 1 year manufacturer’s warranty but unfortunately it starts from the date product manufactured. So if you purchase an oven & stove in Dec 2018 and that unit is manufactured Feb 2018, your one year manufacturer’s warranty expires on Feb 2019 so enjoy your 2 months worth of one year warranty. We have Samsung TV, Home Theater System, Refrigerator, 3 Samsung smart phones and this oven. I can proudly say this is the LAST product I purchased from Samsung. I dont want to see the word Samsung in my house anymore. Now if you are planning to purchase this duo oven I would suggest you to buy yourself a dutch oven and a ton of firewood, at least you can enjoy great outdoors with real fire and may have some good smores cooked evenly. That will be a lot more satisfying than losing tremendous time and effort try to explain people that their product is not doing what it supposed to while they were trying to achieve a different result with sending 3 techs to same issue. I am done with Samsung brand. Good luck to you.

I bought Samsung refrigerator two years ago. The door shelf broke three times so far. The first two times refrigerator was under warranty so Samsung provided free replacements. This is side by side refrigerator and it has water dispenser. The water is constantly dripping from the water dispenser. Also it has a very slow flow. It also has ice maker, however, whenever you try to get ice, it just spills all over the place because the opening is too wide. Very poor design and quality. Samsung tried to sell extended warranty. I told them when this refrigerator dies I am towing it to landfill and I will never ever buy anything Samsung. This is an extremely low quality refrigerator that was selling for $1800. I also have Samsung microwave. Do I need to tell you that the microwave door broke in less than two years? It was the plastic hinges that are again very brittle. $200 to fix (50% of the original purchase cost). Shame on you Samsung for being cheap and using cheap brittle plastic parts.

I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowes, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesnt see a lot of steam, I dont know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.

Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didnt even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didnt hit the glass and no Im not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and thats not a great idea. It burned out the oven altogether. The oven will no longer work at all.Finally -- as for operation --- If you lean on the control system at all -- say to lift a pot from the back burner, you will likely turn on another burner or turn your oven on or off without knowing it. Great product. So, after spending too much on an inferior product I am now in the position of having to spend even more money to purchase a new oven. One might also consider the battery and glass problems that Samsung has had with their phones. Inferior glass... Inferior sub-contractors (Unique)... Inferior claims dept. Dont do this to yourself.

I had this appliance less than a year and the ice maker started freezing up. Repaired twice and continues to freeze up. Finally the repairman said it was a production fault and there was no repair. This refrigerator was very expensive item for such poor service.

Yesterday a person called at 1030 hrs. He said he was the Samsung pick-up guy. He inquired for the address and location route to the flat, which was shared to him by my colleague. He said he would reach in 1 hours time. I rushed to my previous address (God Summit, Hennur Main Road) and reached at 1120 hrs. I waited and waited! He called me at 1200 hrs and inquired for the route to the place again, which was given to him. He said that, he would reach in 30 minutes time. I waited and waited!At 2000 hrs, he calls me for the third time and says that he is stuck in Koramangala and cannot make it! He said that, he will pick-up the fridge today at 1200 hrs! I left for my new home at 2010 hrs and reached at around 2145 hrs. Can you even begin to imagine what it was to WAIT in an ABSOLUTELY EMPTY flat, that just has a non-functional refrigerator in it, from 1120 hrs till 2010 hrs? My patience is wearing thin sir(s)/madam(s)! 01 June 2016 09:59 - Thank you for your telco the past two days. I was expecting the issue to be resolved on the 30th of May, 2016. (It is what Ajay told me), but I guess the subsequent call on the same day is acceptable to indicate to me a new deadline of 1st May, 2016. I am hoping there will be no further delays. I will wait for a call and action on-ground.30 May 2016 12:24 - I take no pride in writing this, but people just ought to know that Samsung is probably the worst brand, ever! This goes out to as many consumers, the world over, through SMS, Facebook, Linkedin, Yahoo Messenger, Google and through other personal platforms. There has seldom been a case of such gross neglect and inconsideration towards a PAYING customer. It is apparent that, Samsungs post sales completely suck and we, consumers, are left to contemplating why we even considered Samsung as a global brand with global, international and far-reaching processes. What I have experienced, after purchasing a high-end Samsung refrigerator (805 litre/French model/Rs. 1,68,000), has been excruciating and far from the standards expected out of companies and Brands that have grown owing to consumers buying into promises galore.Allow me the pleasure to elaborate, why I believe, Samsung is a terrible Brand and company. Background: I purchased, from Croma, Kalyan Nagar, Bangalore, India, the Samsung Refrigerator (805 litre/French model) approximately 5 years ago, paying Rs. 1,68,000. Before the warranty expired (1 year), the cooling system ceased to function. The Samsung engineers took close to 15 days to resolve the issue, while all the meats and perishable foods rotted and lay waste. Since then and till date, the refrigerator has FAILED 5 times. Each time, the Samsung engineers and their so called TRUSTED Partners, have been late to visit, even later to rectify but absolute when it came to CHARGING me. Each time, I would be paying for different line elements, where the FAILURE in cooling remained constant. Its like theyre shooting off from a book of 101 best reasons to charge a customer.The recent apathy: The recent case has certainly brought me to my senses and has clearly demonstrated Samsungs intent. Theyre simply out to MAKE MONEY and literally intent to CHEAT customers. 9 months ago, my refrigerator STOPPED cooling, again for the 5th time in 5 years. I called in the Samsung so-called experts, who post a great deal of debate and argument, came in to conduct repairs. I briefed them on each issue of the past, the same non-cooling problem. I was indicated that a permanent solution will be in place, for the 5th time. Work completed. The fridge seemed fine, as usual, after the 2 day long repair work, which left my home in a mess. I was CHARGED again and that is quite obvious. I personally feel that CHARGING a customer is fine provided work delivered is up to standards and promises given to us.I was told that there will no further problems, but standard policies mean that the warranty on COOLING is for 6 months only. On the 12th of March, 2016: The Samsung fridge STOPPED cooling again and this time both the freezer and the remainder of the unit. On the 15th of March, 2016: I decided to shift residence (From Gold Summit, Hennur Main Road, Bangalore to Berlie Street, Langford Town Bangalore). I therefore decided to use TWO refrigerators at my new residence. So I ended up buying a new Samsung refrigerator, which I am currently using, since the 16th of March, 2016. The previous Samsung fridge I turned off completely. As I was shifting residence, I decided to have the first Samsung fridge Permanently and Completely fixed, then tested, post which to be moved to my new residence.On the 24th of May, 2016: I called the Samsung toll free number and shared my displeasure at the break-down of the fridge and also completely briefed them regarding my plans to shift of the 28th of May, 2016. The executive assured me that Samsung will help. On the 25th of May, 2016 @ 1932 hrs: I received an sms saying that a service engineer by name of Irfan has been assigned to my case, with the service request number **. I did not receive any calls from the person nor anybody at Samsung. So on the 26th of May, 2016, I called Irfan who then said that, he cannot handle the case as it has been wrongly assigned to him. I was asked to call the toll free number again. This was at 2130 hrs.On the 27th May, 2016 @ 0945 hrs: I called the toll free number and spoke to one Ms. **. I had to repeat the entire apathy/episode to her and she too, like every previous Samsung rockstar, told me that she will help me. I briefed her regarding the fact that, I needed to shift my residence and the date that, I needed to get the work done was before the 28th of May, 2016. On the 27th May, 2016 @ 1221 hrs: I received another sms saying that, my complaint was noted and that, the engineer, one Mr. ** was assigned to my case. The service order number was **. On the 27th May, 2017 @ 2000 hrs approximately: ** visits my home at the Gold Summit, Hennur Main Road, Bangalore, inspects the fridge, understands my issue, takes a photograph of the recent bill from LR Enterprises (A Samsung Partner) and tells me that he will now instruct LR Enterprises to come in the morning, the next day, and have the fridge taken away for repairs.He said that, LR Enterprises will take the fridge, repair it, test it and then install it at my new residence. He said that, this will be done first half on the 28th of May, 2016. (The days that I was scheduled to move my residence to Berlie Street). On the 28th of May, 2016: Nobody came, called and when I called ** at 1230 hrs, he says that, he has already passed the case to his office and that he cannot help further. I then called the Samsung toll free and miraculously, the first service/complaint done on the 24th of May, 2016, did not show and only the service/complaint on the 27th of May, 2016, seems to be showing. Anyways, I briefed the Samsung call executive regarding the CHALLENGE and she assured me that someone from R Logistics (The Samsungs partner company, for whom ** works for will call me.)Imagine my plight, its 1230 hrs, and I am alone at my place because all my materials have left for my NEW place, waiting for someone from Samsung to call me. Nobody did. I called the toll free number again and had to debrief a new executive on the line regarding the entire issue. She promised to Send R Logistics a reminder. I dont know what Samsung call center was doing/did, but nobody called me. AT 1430 hrs, I called the Samsung call center again and had to brief a fresh executive on the apathy and like any of previous experiences she said that a reminder will be sent. I then spoke to **, who said that he just cannot help further because he had transferred the case. I asked him for his bosss number and he gave me 3 LAN line numbers: **. ** told me to speak to one Ms. **.On the 28th of May, 2016 from 1445 hrs: I placed 4 calls to each of the numbers provided by **, that means a total of 12 calls, and not once did anyone answer the phone. I called ** back, who said that maybe ** was in a meeting and I should be calling her after 30 minutes. I called each of the numbers 3 times, totaling 9 attempts and nobody even answered the phone. I called the Samsung toll free line and, imagine this, had to brief a FRESH person all over again, from the start. ALL this while materials that have left from this location to my new home and cannot get off-loaded as I am onsite waiting for Samsung to move the fridge. The Samsung executive on call told me that a reminder will be sent and that someone from Samsung will get to me immediately.Nobody called. At 1630 hrs, somebody at R Logistics, answered the phone (**) and this is the heights because, when I asked to speak with Ms. **, the lady tells me that she is busy and just hangs up the phone. I redialed and requested her again to put Ms. ** on, as it was an emergency. She obliged, and when Ms. ** answered and I had to debrief her again and from the start. Ms. ** assured me that she will speak with ** and call me back immediately. She did not call and when I called back the same number, after 45 minutes, nobody answered. I called ** again, who finally gave me the number of one Mr. R ** (**) and told me that he would be the person from LR Enterprises who will handle my issue. 9 times I called Mr. **. First six times, no answer. Next 2 times, phone busy. 9th time, he answers. I briefed Mr. **, who seemed to not have any idea about the issue. After listening to my plight, he says that I will need to speak to one Mr. **.He gives me ** number, which was the wrong number. 9 times after that, Mr. ** failed to answer his calls. I even sent an sms to Mr. ** requesting for ** number, but till now have received zero revert. Since then I placed 22 calls to all of the 3 numbers provided to me by ** and nobody answered the phone. At around 1815 hrs, when I called for the 23rd time, someone answered the phone. I literally begged to speak with Ms. **. Now I could hear the lady call out to ** and this is exactly what I heard over the phone I am quoting her and in English, Just put down the phone. I tried the number 6 times again, and nobody answered my calls. I called the toll free line again, briefed a new person, again, who then actually told me that its the 30th of May, 2016 and 1022 hrs: Nobody from Samsung has even bothered to call/sms. My high-end Samsung fridge (805 liter/French model), which I paid Rs. 1,68,000 at Croma, still remains in my old home. While I am getting my new home in place, I am so concerned wrt the entire treatment meted out to me. To summarize: Samsung rates, according to me, as one of the WORST Brands in the world, given the way they have treated, and continue to treat me.

After 13 months (just after warranty expired) the icemaker began icing over. I called Samsung who would only send out a paid repair person. I learned how to de-ice it myself and have to do this every three months or so. I just discovered a fix on YouTube which resulted in $200 worth of parts. Now, three years later, there is a solid sheet of ice under the crisper drawer and a very loud fan noise coming from the fridge (RF263BEAESR/AA). Again using YouTube I discovered that ice builds up because of another poor design and I had to remove all the food, all the shelves, including the difficult to remove one above the crisper drawer, and then pry off a back panel and use a hair dryer to defrost it. Ice had built up and the fan was hitting the ice. This is due to a small metal piece that is attached to the heating element, the metal piece isnt long enough and allows the drain to freeze closed. This causes the ice build up. This is an expensive appliance and I am already looking at having to replace it because it is not reliable and requires so much maintenance. My old fridge was a cheap GE that lasted 16 years without a single repair. Samsung knows about the design flaws, has even issued a technical bulletin about it. They refuse to issue a recall and correct their mistake, leaving so many homeowners frustrated. I will not buy another Samsung product as long as I live! There are several class-action lawsuits pending against Samsung in regards to this appliance. Buyer beware, run from Samsung appliances.

We bought a house without a fridge and went looking. I loved the French doors and the basic layout of the fridge. Looked up the reviews on it and saw all the complaints about the ice maker. Thought that maybe the issue had been fixed. It hadn’t. Barely had it a year and had to get the ice maker replaced. Could only find 1 company that would even work on them. Took him a month trying to get the thing working again. Now here I am again 8 months later and it’s broke again. It has all the updates on it, less than a year old ice maker on it and when talking to the repairman he said that it’s a Samsung. It’s what they do. Tried contacting Samsung when it first went out and they told me that they were aware of the problem but it was past their warranty. They got their money so don’t care much if it works after they aren’t responsible for it. Do yourself a favor and keep looking.

We purchased ALL of our appliances in December of 2015 from a local Rosners in West Palm Beach Florida where we bought all Samsung, w/d, dishwasher, stove, refrigerator and microwave. The ice maker never worked properly and from the first year we had problems. We had build up of ice in the freezer if we put too many items in it and had to use a hair dryer on occasion to defrost it so it would work properly.We chose not to purchase the extended warranty but thought we would have little to no issues in the first few years at least. We chose NOT to install a Samsung brand water filter to save money but realized that was not a good idea. Now we are without ice, water and have spent an extra $200+ on repairman who cant figure out the problem. It is my first major purchase of appliances in my 50 years and I now know I should have listened to recommendations that Samsung has too many problems and they are too expensive to maintain and I should have got GE products. Unfortunately, that isnt the case. If you have any suggestions, we appreciate your input.

We have had a recurring problem with water that turns to ice in our crisper drawers. In the past month we have had 5 technicians come out all say the same thing, the drain line gets clogged and frozen causing water to overflow into and below the crisper drawers. The fix according to Samsung was replacing the back panel of the fridge, the evaporator panel I believe. We replaced that, in less than two weeks, we had water back in the drawers. Luckily we bought the extended warranty through Lowes but had spoken to a representative at the store that suggest we call Samsung directly. I tried that tonight, after two hours on the phone, I was asked what I expected them to do. Our unit was out of warranty (its three years old), and according to them this is not a known problem whatsoever. In fact, they even told me that there was NO record of this being reported to them at all. Even after explaining to them that I had found multiple reports of the same issue, and even on their own website have found consumers asking why they are having this exact problem was still told there was nothing they could do but CHARGE me for a service call to come and take a look at the unit. After this experience, I will no longer be purchasing any Samsung Appliances and will strongly influence any family and friends from doing so as well. Their customer service is not up to par and it’s apparent that they don’t really stand behind their product or the consumer that purchases their product! The Model Number that I have purchased is RF217ACRS which is now listed as a support product on the Samsung website which I am assuming means they are no longer selling this particular product! Buyer Beware when purchasing a Samsung Refrigerator!!!

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

Water in crisper bins, ice underneath the bins, freezer compartment wont defrost, must do it manually every 6 weeks.

I purchased a Samsung Dishwasher Model DW80F6000UTS in Oct 2013 and had it repaired in Nov 2014 and now again it needs to be repaired in Sept 2015. The smart auto and heavy LED lights are flashing which is the same problem as last Nov 2013. Luckily I paid an extended warranty on the darn thing or I would really be mad about a dishwasher that is not 2 years old yet acting up twice. Its inconvenient and I paid too much for a dishwasher not to last as long as my Whirlpool did (13 years)! I will try to get my purchase price back from Samsung to re-purchase a Whirlpool!

We bought this fridge in 10/2008 when we remodeled our kitchen. The valve has been leaking a while according to the insurance adjuster who denied our claim because of the length of time it leaked and because the valve is defective we are now looking at having to replace valve, floor 2 cabinets and some subfloor. We bought this appliance knowing it would be great. We have many Samsung items and like the quality. But we are disappointed that this happened. We are struggling with life as it is my husband was diagnosed with Arachnoiditis in 2014 and had to go on disability. In June 2016 he had a brain stem stroke and I had to quit work to care for him 24/7. So coming up with the money to repair this while leaving off of disability will be rough. But I dont want my fridge to fall thru the floor. Help is needed, requested and prayed for.

I called Samsung customer service to find out what I can do for my stove that displays an error code and will not work. I was told by the rep to unplug it then plug it back in. I did that and it still wouldnt work. I was referred to another department that tried to sell me a service plan for almost $300. That I cannot afford. I cant believe a stove less than 2 years old has this many problems. All I can say is buyers beware. Dont spend your hard earned money on this product if you are not prepared to shell out more money 1+ year later. I had an old stove that was purchased in the 60s that was so reliable. This is a downgrade from that. They should be embarrassed with this inferior product. I hope this review can save someone else from the frustration I feel.

When I tried to register the product at the Samsung site, it kept kicking me out to correct non-existent errors, giving me the suspicion they didnt want to accept my information or to honor the warranty. I got them on the phone and they cheerfully set-up an appt. with the only Samsung service available in a 75 mile radius, and I live just outside Chicago! Not sure what had happened to my brand new dishwasher, I decided to call the service outlet 12 miles from my home to inquire about the possibility of it being due to bad electric service. They informed me that the visit alone would be $138! I since realized it was Samsungs fault because I have 4 other electronic appliances that have been around for 5 years, trouble-free.But I also decided to Google trouble with this dishwasher and immediately found a website called: Consumer Complaints & Reviews. Apparently, I wasnt the only one who discovered too late, that the most important part of selling me a Samsung dishwasher is getting me to purchase it... Of the top 125 complaints, there are about 20-30 Best Buy customers. The typical breakdown concerns the Chinese electronic control panel which is what my problem is, according to the trouble code. The dishwasher will recover after about 4-8 hours, begins a new wash cycle and then a few minutes later, stops and blinks the LEDs.Ive had it for 6 months and used it 10 times. I have the original box of Powerball tablets recommended by Samsung. I live alone and usually wash a lot by hand instead of wasting energy, soap, etc. Im presently at home with a back injury and no dishwasher! I can only stand for about 2 to 4 minutes and Im still paying for the broken Samsung. So far, the cost is $50.00 per wash load!I called Best Buy for help. I wanted to trade this for a new dishwasher of a different brand and they offered to take the unit away for me, while there, delivering my new purchase! I got angry and said, I couldnt find out it was defective before your time limit. I dont have that many dishes. They asked me if Id bought the extended service plan and I got more angry. I said: Once you get it out the door, it’s next customer? What happened to standing by your product? Youre in this business, obviously, you know this is junk, why is it on your floor to sell to me?According to these bad reviews at Consumer Complaints & Reviews, Samsung had denied, blamed and dragged their feet at the customers expense for months at a time in many cases. So my worst fears about trying to clean my dishes with my injury are coming true! WHY Samsung? WHY Best Buy? I hope you have the decency to allow this review to be posted here, for the sake of your remaining customers, because Ive taken myself off your mailing list and cutting up your so-called: Elite membership! Just in case you censor this review, Ill be posting it all over the internet, everywhere I can, until my undeserved punishment is repealed by you or Samsung.

We bought a Samsung French Door Bottom Freezer Refrigerator and it started freezing up behind panel in refrigerator part. It leaks water that overflows onto kitchen floor and makes your cold grocery items freeze up in back of fridge. You will have to pay hundreds in repairs and if you need questions answered about problems be prepared to be put on hold on phone and then talk to someone from India or Pakistan that you cant understand. Samsung refrigerators are nothing but CRAP and they need to be Sued.

I purchased a Samsung fridge, microwave, stove, dishwasher, washer, and dryer in Oct. 2015. After 1.5 years I had to have my fridge fixed at my expense. Now today 2018 my dishwasher is not working. Cant get any satisfaction from Samsung. Have to cover the costs myself. So much for being a good customer.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

My Samsung French door refrigerator is less than five years old. Its leaking again. I dont really want to pay another repair bill. My cabinets have water damage, its lucky I have a tile floor. Now all the food in my freezer melted but not the ice and the fridge part is cold. Why cant they back up their products. I will never buy another Samsung product again or recommend one.

The ice maker leaks, freezes up constantly. We have given up and buy ice now. My nephew has the same problem with his Samsung fridge. My son bought a new Samsung washer/dryer and it leaked and caused extensive damage to his home, within the first two weeks of ownership. I would not buy or recommend their appliances to anyone. Buyer beware. They do not stand behind their appliances. We will be joining the class action lawsuit against their refrigerators.

Ice maker stopped working within 24 months of purchase. To begin with, the unit was always too loud while making ice, no it just does not make ice. Instead it makes a loud sound in the middle of the night. I called to the Samsung reps, who were very polite about the issue. They refused to have a complimentary diagnosis technician come to my place. I dont think I want to spend any money on a unit that was not top quality in the first place. Buyers be aware. (Our old refrigerator was replaced after 14 years and made ice everyday during that time. Not Samsung.)

It seems that we are not the only ones to experience water/ice machine problems. Our fridge is under two years old. It has always leaked out of the water dispenser and down the side door after dispensing ice. The water coming out is never cold. Last night I used the water dispenser and it got stuck on dispense. I tried to stop it by pulling/pushing the lever, but it continued to spill all over the floor. We had to quickly shut off the water behind it. It continues to leak and Samsung says this is not covered. Ridiculous. $2600 fridge breaks in less than two years and it is not under warranty??? Worst fridge ever! I hope that there is a recall on these components. They should not be doing this within the 5 years.

Go ahead and buy a hairdryer if you own a Samsung refrigerator, it will be your new best friend. Same problems as everyone else, freeze ups on evaporator fan and coils, water leaking out of the bottom, spoiled food, loud irregular noises, and the ice maker doesnt function properly. Just two years of ownership has convinced me that Samsung is incompetent at building a reliable refrigerator. I regret ever purchasing this unit and will NEVER buy or recommend that ANYONE buy their products. Samsung YOU SUCK!!!! This thing is junk and I want my money back so I can buy a reliable brand!!! If I had the money I would ship this useless hunk of junk back to Samsung headquarters with a note to the president of the company.Direct your complaints here: officeofthepresident@sea.samsung.com. Keep in mind that this is only for customers who have already called 1-800-Samsung and been unable to resolve their issue with the front line of the companys customer service.

I purchased Model number RF263AEWP and we have been dealing with ice in the fridge under the crisper drawers. Samsung has not fixed this issue and it appears to be affecting a larger number of their refrigerator. I am disappointed in that I thought I was purchasing from a reputable company, but in viewing the number of complaints and the large number of models affect, I will no longer purchase Samsung products!

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

PLEASE READ. I purchased a Samsung refrigerator model number RF197ACRS in December 2012. It took not much more than a year and a half before I started having issues with leaking and frost build up as described by many other Samsung Refrigerator owners. Samsung support is a joke - belligerent agent who refuse to identify themselves with a company ID#. Refuse you to speak with management or any other company officials. These issues we are having are not typical repairs. They are design flaws and Samsung should take responsibility for them.I have a refrigerator. I paid nearly 2000 dollars for and a year and a half later is virtually useless to me unless I spend countless dollars keeping it running. There are no Lemon Laws in Canada to protect consumers for faulty appliances. If there is a class action against Samsung please inform me. If there is not and you are willing to start one I will start one. Guidelines prevent me from posting email or phone. Please find me.

Samsung over-the-range microwave, like all the other complaints I found on this site. The big SE problem. This product is apparently so bad Samsung should be prevented from attempting to continue sales. Very poor product.

Samsung slide-in, glass cooktop over oven, Model NE58F9710WS - We have been using the range for approximately one year and are generally satisfied with its performance. However, it poses a SERIOUS FIRE and BURN HAZARD. The burner controls are on the front, only 33 inches above the floor, and are easily and OFTEN turned on simply by brushing against them. If there were children in our household, I would have to replace the Samsung with a safer range.We are very careful to not leave anything on the stovetop. Recently though, I was on my knees cleaning the oven when I felt heat coming from the cooking surface. I had momentarily placed the oven partition there and it was now fused to the cooktop. Unknowingly, I had accidentally bumped a control knob with my shoulder. When I lifted the (smoking) partition, it took a dime-sized divot out of the glass top. I accept responsibility for the damage, but this would not have happened if the controls were not as exposed and so easily activated. Now we must shell out several hundred dollars for a repair! Theres an electronic lock-out for the oven controls, why not something similar for the cooktop?

We purchased a Samsung french door refrigerator with the freezer on the bottom. The ice maker didnt work on day one, they sent someone to replace it. This should have been a clue to us, after about 18 months it quit working again. Repair guy replaced the ice maker TWICE with no luck. Finally Samsung informed him that he needed to replace the ice maker and the board at the same time in order for it to work. It lasted about 9 months and is broken again. During that time it would stop making ice for a few days (I like to say it went on vacation which I cant afford to do because I have to keep repairing my stupid ice maker!!). Anyway, now its no longer making any ice - I think it decided to retire and move to a warmer climate. Now were buying bags of ice, which is a pain in the you know what, I cant stand room temperature water. Never, never, ever buy a Samsung refrigerator.

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

We purchased this range 08/2014 after much research and deliberation. The burners are impossible to regulate. First theyre not hot enough, then theyre waaay too hot and your food is burned. Same thing with the oven. You really have to keep an eye on your food. The latest issue came when I used the self cleaning mode. The entire control screen went dark/blank and I couldnt open the door.I called Samsung thinking there must be a quick fix, but NO! They want me to pay for someone to come out and service the appliance even though I did nothing wrong and the product is less than 2 years old!!! Come to find out, others have had similar issues. I am waiting for a supervisor at Samsung to call me back and have also contacted Pacific Sales, where we purchased the product to see if they will stand behind it. I will never purchase another Samsung product, NOR will I recommend one.

My dishwasher started leaking badly. Upon my inspection, the bottom door seal was falling apart/disintegrating. I went to Lowes where I purchased it (this was one month after my 3 year extended warranty had expired) and asked to order the part in order for my plumber to repair it. They could not find the correct part but tried to sell me a part anyway. I knew enough to know that was not a part I needed So, I came back home and called Samsung for help. They referred me to J & J Parts which is their official distributor of Samsung parts. They could not find the individual part I needed. Moreover, they indicated that Samsung built that rubber piece into the door and I would have to buy the door for $254 to solve the problem! I called Samsung back and explained the issue. They didnt seem to care and said I would have to call an official Samsung tech. to come out and fix the problem. So I did that hoping it would cost me much less than $254 and the seal would be repaired. The tech confirmed what J & J Parts said to me on the phone - that I would have to order most of the door piece (over $200) and then the labor cost to add on to that made the estimate to repair at over $400! The Samsung tech visit cost me $97 for nothing that I didnt figure out myself! All this headache for a 22 piece of rubber seal! The bottom line is this: dont buy a Samsung dishwasher (my model #DW80H993), if you did and this happens, dont waste your time and money to try and fix it. I obviously would not spend the $400 for this piece of trash, so I bought a new and different dishwasher with a 5 year warranty.

We purchased a Samsung French door refrigerator and are not happy with it. One day, when it was quite new the freezer just stopped working and everything defrosted. Then we had a problem where the water dispenser would not shut off and we had a flood until I could get to the water shut off valve. Now the problem is water dripping from the ice maker. I researched this problem and it is a known problem with Samsung French door refrigerators. Wish I had known before I bought it!!! Supposedly has to do with the auger case. Will never buy another Samsung product.

I bought Samsung dishwasher and a Samsung refrigerator. A little after a year our dishwasher went out. Samsung sent out a repairman. It cost us a little over $200.00 dollars to get fixed. A few months later it stopped working again. Decided to get rid of the dishwasher. The icemaker and the fridge part of our refrigerator stopped working. Samsung referred us to Service Quick to repair it. The serviceman told us the ice maker will need to be replaced and to fix the fridge he will need a sensor. The cost would be $900.00 and $200.00 service call. I called Samsung again and they do nothing for people who buy their products. DO NOT BUY ANY SAMSUNG PRODUCTS. We decided to buy another refrigerator. NOT A SAMSUNG!

I purchased a Samsung refrigerator side by side 5 years ago & my warranty ran out. I had a lot going on here like a tornado and a lot of stress. Im very disappointed in this appliance. Only problems. Fix the ice maker and now the problem is water underneath and ice building up on floor of freezer. And no yesterday my refrigerator part isnt working and now I have to call someone ASAP before my food spoils. My last fridge lasted 10 years I went with Samsung because I heard good things and it wasnt cheap at all!!! Now its going to cost a lot to repair and have someone come and check it out! After this fridge I dont think I will buy another product again. I called shortly after my warranty ended and they said they couldnt help me. I would have to pay. Just ridiculous, in 5 years, so not happy!!!

I have purchased a Samsung refrigerator and freezer (twin type). It started creating problems and was not working properly, just after installing. The problems were: 1) The hand hold could not be fixed on the door of the refrigerator; 2) The water freezing unit does not operate properly. So, I called Sum Service Company, which is the representative of Samsung in Iran, but no one was responsible for the problems! Once again, I had called the Sum service more than 50 times. After one month, Sum Service Company replaced our refrigerator with a new one. But the new one has the same problem - the water freezing unit still does not operate. I tried asking other consumers and I learned that the water freezing unit basically has this problem. Although Samsung has a worldwide reputation, I regret buying this type of Samsung refrigerator. In the last two months, this issue affected me both mentally and financially. I request you to advise the Sum Service Company about my problem as soon as possible. If you need to contact me, my email address is **.

In mid-2015 I replaced my refrigerator with the Samsung French Door/Freezer at the bottom (Model #: RF261BEAEWW/AA-0001). Two weeks ago, we noticed the icemaker abruptly stopped working. Shortly thereafter, water accumulated under the refrigerator crisper and seeped from under the right side. Not really understanding what was going on, I just cleaned it every two to three days.Now as of three days ago, I began hearing a humming/grinding noise coming from the upper rear center on the inside of the fridge. It sounded like the fan was hitting something as its spinning. It only does it when the doors are closed and you can hear it winding down when you open the door. When you close the doors, it winds up to full speed again and the loud irritating sound returns. Now, since the icemaker stopped I turned it off yet the noise is still active. While doing an inspection, I found a build up of ice in the back of the fridge.Turning to the internet for Diagnostics and DYI Repair advice, I have come across countless of sites with hundreds of complaints warning people Samsung will not recognize their horrible flaw(s) within their product. Samsung Service Centers have you open a ticket but then tell you they apparently cant fix the issue(s). Like many here, I dont have money to freely give a technician who will in turn place a Band-Aid on the problem; only for the refrigerator to disintegrate it and I succumb to the same issues month(s) later. They built the fridge and therefore they should have the ability to successfully repair it! Samsung shouldve just stuck with manufacturing electronics. I believed in their products until now. I, for one, will not be buying any of their major appliances anymore. Since they refuse to issue a recall notice on their clearly defected product I would like more information as to where and how to add my name to the lawsuit against them.

I purchased a Samsung refrigerator in July of last year. When it came home and got set up the next day it started chiming!! I called to have it repaired which took almost a week for tech to come and was told the sensor in door was bad. The chiming has started again and its not dispensing water or ice so Im back to buying water until this can be fixed. I went to store to complain and was told Samsung refrigerators have no Warranty at all.. I am so so disappointed with Samsung and would not recommend anyone purchasing them!!!

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number. When I called that number, I was told it would not be fixed for free as it was not my model number that they were having the problem with. After thinking about it for a few days and reading more online, I found that there are lots of people with this problem and it involves several different model numbers, including mine. I called Samsung again and was on the phone over an hour trying to get them to fix this for me. They kept telling me since I didnt buy the extended warranty they would not help me. Now I understand about the warranty. I never buy the extended warranty because I expect a product to be made well and last a reasonable amount of time. I understand that sometimes things happen, but I feel that when it is a problem so many people are having and there are different model numbers involved they should have a recall on them and fix them!! The outcome of my last call with Samsung is they would pay for the part which is $35.00 and we pay the service call, $85.00 or more. Sorry this is still not acceptable to me. If you make an over the stove microwave then I guess it should be made to USE over the stove without breaking within 2 years. We paid $399.00 for this microwave which isnt cheap and should last longer! PLEASE let me know if you can help or where else I can turn. I really dont have the money to replace this microwave and dont feel I am being unreasonable thinking they should make good on their product. Thank you in advance for your help.

Samsung RS265LABP - terrible, terrible experience. We had an extended warranty for up to 4 years. Called a few months before it ran out for frozen food in bottom drawers. Drawers were bulging outward because back of refrigerator was frozen and bulging. The outward thrust of the drawers kept the refrigerator door from closing and the food on top warmed up and was ruined. The celery, lettuce, tomatoes, etc. became frozen. Over the last 4 years we have had 3 different servicemen come for a total of 5-6 service calls which translates to no small expense as the warranty expired. Basically all that is accomplished is a defrosting. One repairman refused to come back; he said Samsung refrigerators had ruined his reputation. We keep a tea towel at the bottom of the refrigerator to keep the leaks from going out the door and on the floor. Never will we ever purchase anything from Samsung. They have ruined their own reputation.

I heard Samsung carried one of the best dishwashers. When I went to make my purchase Labor Day weekend 2015 the Best Buy sales associate agreed. Let me tell you... This is the worst dishwasher I have ever used in my entire life. My former dishwasher was a Whirlpool, 9.5 years old. I needed to replace it because it would no longer fully drain. Sadly it cleans better than this brand new Samsung. I am constantly rewashing a minimum of 6 dishes after it runs for 3 hours. I have changed detergents, rinsed dishes before filling, ran my water until steam was filling the kitchen made sure my garbage disposal was empty and Jet-Dry to the canister. I wish I had my old dishwasher back. Samsung told me to call Best Buy.

Three years ago we bought a Samsung fridge, oven and microwave. First the ice maker stopped working. The first two repair places we called would not work on Samsung. The 3rd guy came out for $90.00 to tell us the ice maker design is poorly designed and cheap. Samsung knows this. The new better designed one is $600.00!!! Two days later our stove stopped heating up. Just waiting for the microwave to stop working now. DONT BUY SAMSUNG APPLIANCES!!!

Bought Feb 2015. Worked, but never dried 1 dish. In June heavy light started flashing, repair came out, said he raised hose. Worked for 2 weeks. Can out again - replaced 2 hoses, then decided tub leaked. Accused us of attempting to repair, two elderly women me and my mom. Samsung said that they would refund, not replace as rhe model has been discontinued. Nothing on my receipt indicated that I purchased discontinued item. Now I can get the upgraded model for an additional $200. Bait & switch? So here I am with a dishwasher that does nothing but flash heavy light. Dishes being washed by hand. They now drain in my dishwasher. This horrifying appliance replaced a $25 whirlpool about 30 years old purchased at Habitat for Humanity, which worked perfectly for 4 years. Service America would not repair because it was too old... So much for new. All I asked is for a replacement with stainless front and interior and was quiet. My new Samsung is very quiet, just a lovely blue flashing light.

I recently replaced all my appliances and I was tempted by the Samsung style so I bought all Samsung appliances. The problem so far was the dishwasher after 2 months old. Reading on Internet I figured out the inlet valve went bad. I have tried to contact Samsung customer service multiple times. The waiting time is very frustrating. The representatives dont really know what they are talking about. They just waste even more of the time. They are very polite though but not helpful. Finally, they told me they will send me a technician. This was exactly 2 months ago. Im still waiting for them to come and repair the dishwasher. At this point we know that replacing the dishwasher again may be the best option. Tossing $500 bucks annoys me but dealing with Samsung its not worth it anymore. Honestly, I have been a big fan of Samsung but this dishwasher turned me down. Please be aware of Samsung dishwasher is NOT the way to go.

We liked the middle drawer and the fact that you can open a little door to get drinks out without opening a regular door. Will NEVER buy Samsung ANYTHING again. The right side door started on day 1 making a horrid noise when shutting. This took three service calls so far. Seems to be okay after third fix! Then ice maker froze solid, couldn’t even pull out the tray/bucket. So to fix it, we had to unplug the fridge for several days before they came to repair it. Because of a problem with a different fridge that we put our stuff in for those three days, we lost all food from the fridge. So they came and put in a new ice maker with updates from Samsung. Uh, well, now 3 months later, we have an ice maker completely frozen solid again. Unbelievable! And now out of warranty. We had moved from a GE Profile kitchen in which nothing had a problem for 15 years, and mistakenly chose Samsung! What happened to this country wherein these companies can sell subpar crap for outrageous amounts. This goes for TVs as well, that only last a couple years if you are lucky!

We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.

Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. Ive tried 5 times the whole day. It didnt work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that theyre going to order the parts needed. After 4 days they came back to fixed the leak. After 3 hours looking for the leak, they said that the leak was inside the unit. They cant fix it. Theyre going to forward the problem to Samsung. So Samsung contacted me, they ask me to go to our dealer for the replacement of my unit. The 2nd new unit delivered (August 2013), it last 10 months. The same problem with the 1st unit happened again. So they replace it again, the 3rd unit delivered (July 2014). After 6 months of using the 3rd unit the same problem occurred again. Same procedure with the 1st, 2nd and 3rd unit was made. Then 4th unit with the same model delivered (February 2015). Last October 2015, there it goes again. The technician came, fixed it, after 3 days it broke again. They fixed it again. After 3 weeks it broke again. I really had enough with this unit. So disappointed...

My Samsung French Door Refrigerator, model # RF32FMQDBSR/AA quit cooling after 12.5 months of use. It took two months and two visits from the technician to determine that the problem was with the sealed refrigeration system. The first trip the technician replace a circuit board and left immediately. This did not fix the problem. Communication with the Samsung provided service technician was very poor. At first the technician has excuses for not coming back then he just did not respond to calls. I called Samsung and requested another service company. They referred me back to the same guy. After each call I was would be called within 24 to 48 hours. Never happened. He did eventually come back (it has now been two months) and changed the temperature sensor. This did not fix the problem. He said the problem was in the sealed refrigeration system and could not be repaired. So I Called Samsung to ask how this would be handled.The sealed refrigeration system has a five year warranty. First, I was told that they would exchange the unit and would be contacted within 24 to 48 hours. Nothing! So I called back and they said they wanted a second opinion from a second technician and would be contacted within 24 to 48 hours. Again no response. So I called again and They had referred me back to the same company as before. When I told them that this is the same company as before they said they would look for another company and would be contacted within 24 to 48 hours. Again I had to call them to get a status. They said that they did not have a second company in the area to get the second opinion; therefore, they could not exchange the unit, and that I would be getting a refund instead. Every time I call it just gets worse.They say I will only get a partial refund. So I asked if the unit has a five year warranty on the sealed system how come I cannot get an exchange or get it repaired. Samsung customer executive care said the warranty is not valid because there is no service available in my area to fix the sealed system. You think they would replace it. Nope! It has now been over three months and I am waiting on the emails with the instructions on how I am to proceed.

Just bought my 8k q900 TS qled tv. I was a bit afraid as the 8k models are very expansive but this t.v is very perfect. Bright colours, very thhin tv for the qled technologies. Edgeless. Gaming mode is really the favourite for me because I wanted the g9 odyssey but samsung tooked from the market and I wanted a new good quality screen perfect black colours and gaming mode for the 122hz. With this tv I am enjoying really good my games and my wife watch her preferred movie at any time trying to see any error on the image quality as fab of the OLED TV's but finally said "this TV is so perfect she even used without glass and said was clear. So far Samsung is the best tv producer for the 2020 and now I dont need to find my Samsung I just need to touch the tv and its done. I am not rich or anything and this tv is very expansive for me but its value the money with the quality and amazing future we got. No screen burn, good black levels, very thin, amazing future . I advice this t.v to anyone who can afford it. It's a 0 risk

Great heat that spreads evenly on the glass top. Strange to have heat cycle on and off but it does not affected cooking at all. Overall it is the best stove/oven combo we have ever owned. I would highly recommend Samsung products.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

I purchased this (Samsung Electric Stove NE58F9710WS) in October 2015. I just had occasion to use the self-clean feature. I chose the minimum 3 hour default setting. After the cycle was over and it had cooled to the touch, I was unable to open the door, and the display panel is black and wont operate. The technician told me this happens all the time; he has to install a new thermostat. He has to pull the stove out (it is a drop in so this wont be easy) to unlock the door from the rear of the unit. He advised to NEVER use self-cleaning as this will continue to happen. What a waste of money.

Purchased a Samsung electric range July 2017 and have a two year warranty. The top of the stove glass cracked while cooking. I called and had a Samsung tech come to repair. They said it’s physical damage and it’s not covered under warranty which is absolutely ridiculous since it’s not damage caused by us. I will never purchase Samsung products!

The stainless steel trim on the back is not easy to clean and scratches easily. Oven door sticks, and products from Samsung are not very good. Control knobs get hot when you boil water in the back, have to wear mitts to turn it off. Double oven can not be accessed if you dont door. Does not have double doors.

We purchased the oven in 2016 with a convection feature which we initially really liked & used the convection part almost exclusively. In 2019 I saw a flash of light which I thought was flames coming from the back of the stove. I immediately turned the Oven off & the flames disappeared. Since then we had 3 issues where the convection oven got much hotter than the temperature display indicated & burned the food. We had a repairman come out who determined that the oven temperature was 27 degrees hotter than what the temperature indicator showed. He adjusted the range to lower the temperature 27 degrees to match the range indicator. All of these incidents happened with the convection feature. We stopped using it & only used the regular baking feature. Four days later, my sister was baking a meatloaf at 350 degrees. 15 minutes before it should have been done, it looked like it was already done & before she could take it out of the oven a loud explosion occurred shattering the glass baking dish into pieces. Needless to say, we do not trust this range and will never buy another Samsung appliance!

We love our Samsung Smart French Door refrigerator! It is counter-depth, with the black fingerprint resistant finish. Beautiful appliance that really looks fantastic in our kitchen. This refrigerator has a surprisingly large food capacity. It has the 4-zone drawer, adjustable shelves, ice maker and water in the door. One of my absolutely favorite feature of this refrigerator though is the built-in pitcher inside of the door. It can be used as a fruit infusion pitcher and it automatically refills itself! The bottom freezer has two drawers with separations and makes organization easy.

Besides the problem we are having with Samsung refrigerator, customer service department is a nightmare, in 10 days they called me to send same document that I already sent. Every time I called, I was given different information. I really dont know which one is true now.

I purchased a Samsung refrigerator in 2010. I had an extended warranty on the fridge. During the 5 years of the warranty I had to have it repaired 6 times for the same problem which is the back keeps freezing up and will not defrost. For the last 2 years I bought another warranty from Sears. They came out every 4 months to defrost and replace the fan and the defrost sensor. I called Samsung and they refuse to give me my money back for the unit. The customer service is horrible. So if you have any sense DONT BUY. I paid $1,995 for this model. Now they are stating they will only give me $427.00 because it has depreciated in the seven years of owning it.

Bought this refrigerator (RFG237) a year and a half ago. Had to replace an electronic component within the first 6 months, it was not cooling the frig part, but it was covered under warranty, no cost. Now the back of the frig is frozen, the interior shell is cracked and melted. I have to have the cover replace, the crack filled with something, and a thermostat replaced. Of course its out of warranty and will cost me $250 to fix. This has the making of a real lemon. I called Samsung and they gave me a run around. I will never buy another product of any kind from this company and I will tell all my friends of my experience.

My compressor went bad after 3 months after purchase. They will not replace, only fix. Already it has been 1 week with no refrigerator and lost money with spoiled food. It took a service tech 1 week to come out and see whats wrong with it. This is frustrating, to spend so much money for a product and for it to break so fast. I know things happen but do the right thing. Now to replace the compressor it will take 3 hours to do and another week for a service tech to come. FRUSTRATING.

I made a terrible mistake buying Samsung appliances after my house burn down. They look cool. But there is something wrong with them all the time, the refrigerator icemaker leak water all over my new tile and wood floor one night. Been dealing with Samsung customer service and EXECUTIVE CUSTOMER SERVICE, what a joke, since May. How can those people sleep at night. They stop making the part for my two year old ref. (DA62-03148A). I was one of Samsung biggest supporters. WHAT A TERRIBLE MISTAKE I MADE BUYING SAMSUNG APPLIANCES.

2 1/2 years ago we bought all new appliances and unfortunately they are all junk! In 1 year and a day the microwave quit working. The circuit board quit working. Had to have that fixed. The day after Xmas our dryer quit heating! Another repair bill! We were without a dryer for 3 weeks! Today our icemaker quit! It does not make ice nor can we get the icebox off! Now we will have another repair bill for 2-year-old appliances! I am in for getting a class action lawsuit against Samsung!!!

This is the first dishwasher I have ever had with stainless steel inside. Is this the reason Im having problem with mold growing on my dishes? All other dishwashers I have had, left dishes in longer not rinsed that good. Never had mold grow on them. It made me so sick to see this the first time, every dish had mold growing. Good thing there wasnt that many in there. Took them out soaked in bleach. I read my book it said run it once a week, I have been. Run the dishwasher with bleach, then run it again with dishwasher detergent, without dishes. I thought it wouldnt happen again but it did. So disappointed in this dishwasher. Has anyone else had this problem? After the first time I told my husband to be sure to rinse them good. Well it did happen. Bought this dishwasher Jan. 2016, only 8 months old.

Bought a Samsung side by side refrigerator when I moved into my house 3.75 years ago. Nothing but trouble. The ice maker actually still works fine (unlike other reviews); however, several shelves have broke and Ive had to order parts to replace. But the worst issue is at around 2.75 years the refrig just couldnt maintain cold - temp was above 50 degrees F. We had a control sensor installed ($375) and had to turn off unit for 3 days to defrost ice off of the fan blades. Refrigerator than 6 months later starts to not be able to hold cold temps again and temp is again above 50 degrees. But this time the digital thermometer read out on the door is showing that the temp in the refrig is 38 degree. Now were being told we need a new fan assembly (another $400). I could have bought a new refrigerator w/ all the money that has been spent repairing this hunk of junk. STAY AWAY!

This dishwasher works alright except dish rack are junk. They started rusting after about year and half and have gotten so bad can no longer use. Samsung will do nothing about this and they expect you to spend $400.00 for replacement racks on a $500.00d dishwasher. DISHWASHER HAS ONE YEAR WARRANTY THAT DOES NOT COVER RUST, SO STAY AWAY FROM SAMSUNG. THEY SELL JUNK

The stove is difficult to use... Difficult and complicated selection panel which is hard on the hands and has to be pushed 2 to 3 times for make selection. Difficult to figure out model number which is in a stupid location. OVEN WARMER. My advice is DO NOT BUY A SAMSUNG APPLIANCE. Service is terrible and the people do not listen or speak proper English when supporting English Canadian Customers...and yet the company charges top dollar for this premium stove that I would not even pay $5 dollars for. Not worth the money.

Model RFGTHDRS - I bought this unit 3 years ago. Nearly every plastic bin on both side of the door broke for no reason and had to be replaced. About 2 years after the purchase, I noticed water collecting and then freezing underneath the large pantry drawer, to the point you cant open that drawer. I have to eventually take that whole drawer out and remove the ice buildup. Samsung wanted to charge me $450 for a service call, and they denied being aware of any problem like this. I see it is a very huge problem. I am completely dissatisfied with customer support and this product. I would advise anyone to stay away from Samsung refrigerators. I am also going to the U.S. gov recall website and post there. I hope everyone else does too. This will force a recall and cost them tons of money, which they should be responsible for.