Wish I read these reviews before I bought. Will never buy any Samsung product again... We purchased a dw80j3020 dishwasher in Oct 2016 and it stopped draining water in late Nov 2016. After a call to Samsung, a tech was sent to repair it. He informed us that the pump looked used and needed to be replaced. This product was purchased new and no other work was done so the defected part had to come from the factory. Samsung has refused to replace or repair the product. I have called the office of the president and still the answer I got was a resounding no... Again stay away from all Samsung products.

I purchased my Samsung Refrigerator RM255LASH from Lowes on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them. I had someone Samsung recommended to come out and look at it. Its something that should be covered by the five-year warranty. I was assured by two people at Samsung that they would take care of it even though I could not produce a receipt (my Lowes receipt was completely faded). Now after three months of going back and forth between the appliance repair company and Samsung, they said they will not cover it unless I produce a receipt. After reading the many complaints about Samsung refrigerators, it seems to be the norm that they do not last for more than 3-4 years. They are overpriced and inferior products. I would warn people not to buy Samsung because of all of the above and also their poor customer service.

Im amazed - yes its just a refrigerator/freezer - but you can set the freezer to be a refrigerator and/or you can set the refrigerator so cold it becomes a freezer. Of course . . . why doesnt everyone build appliances so flexible.

This refrigerator was installed by the RV Company in our RV. After one trip, the refrigerator stopped cooling. I called Samsung and got nothing but a run around. It seems that there is not a repairman anywhere in our area. We now have a Refrigerator that wont cool and was only used two weeks. We dont have a receipt for this refrigerator because it was installed in the RV by the manufacturer. Samsung has a problem understanding that when you buy an RV, you dont get receipts for every item installed in them. Buyer be aware that Samsung supposedly does there on repair work but there may not be a service center in your area!!

Ive had the refrigerator (RF260BEAESR French door) about 4 years and it works ok. I like the size and especially like the bottom freezer. My complaint is with the finish which is supposed to be stainless steel. I have cleaned it as instructed, taken good care of it. No kids or any influences which would damage the finish. No matter how well we cared for it - it still has spots and streaks and I can see where the finish is worn off so it is spotty and discolored in areas. Its a cheap finish, and if it was really stainless steel it wouldnt stain - but it does. Not happy about that! Samsung used to be a good products but not anymore. I have a Samsung front loader that I hate - clothes dont get clean - takes forever to run a cycle, have to do extra rinse and spin, etc.

Over 2 months in and my refrigerator under warranty is now unrepairable. Got and exchange number from Samsung and called. Have to wait for another 3 to 5 business days for them to get back to me to resolve my complaint. Are you kidding me ? Its been over 2 months and now its just a complaint to you? All my appliances and tvs are samsung. Huge mistake.

I purchased this oven in Sept 2016. The self cleaning settings are for 3-5 hours. When I ran it on 3 hours previously, it did not clean the oven so this time I ran it on the 5 hours. About 3 1/2 hours into the process my husband and I noticed a very strong burning smell he thought smelled electrical or insulation. The ovens electronic control panel quit and the lock remains locked. I researching troubleshooting we found this is a complaint and the repair shop said it is a common issue that they repair frequently. We have not found out the costs to repair nor do we know the condition of the inside of the oven. This oven should be recalled as we have had sore throats since. We have found the costs to repair can be between $200 and $1100.

In April, we purchased a brand new Samsung dishwasher from City Furniture. This was a very special treat, as we had used free and 50.00 dishwasher all our married lives. We got a top of the line one, thinking this way, we would not have any repairs for year. How wrong we were. Within a week of having it, the dishwasher flashed a code, and quit. After calling Samsung for three weeks, City Furniture kindly replaced the unit. It ran fine..for a month. Then it quit. Multiple phone calls to Samsung, a month later... its fixed. Ran fine for 2 months. Since then, we have made many, many phone calls to Samsung. They have: Twice sent our repair request to the wrong servicemen. Escalated our call three times... No response... Who does not service this area. When they did finally get hold of the right serviceman he was beyond rude. But I guess if you are the only Samsung serviceman in the ares (he is), you can afford to piss off customers, because what else are they going to do? Then Samsung sent the wrong error code to the repairman. After a month, the part came in. Oh but wrong part, because he had the wrong code. Gave him right code. Still waiting. Months later. We have a $1000 dollar Samsung 8 month old dishwasher that has now been NOT working more often that it has worked. Another call to Samsung yesterday. Their response was well, we have to wait for the technician to file a report before we can do anything. You mean the technician who STILL HASNT COME??? Time for BBB. Do yourselves a favour. Dont buy Samsung.

Last year, I bought an expensive top-of-the-line Samsung dishwasher. I thought this would be the best dishwasher I ever had. Boy, was I wrong. When my 15-year-old Sears Kenmore dishwasher died, it was doing a better job on dishes than this brand new $1000+ dishwasher. If I dont wash my dishes before I put them in, I have to wash them when I take them out. And they are never dry when they come out. I always have to dry them. My floor around my dishwasher is always wet because the dishes drip water when I take them out. And if I put 5 glasses in the top, 4 of the glasses have debris inside them when I take them out. I have to wash them again. Do not buy Samsung dishwashers. A used Kenmore will do a better job. I cant wait for this thing to break so I can get rid of it. What a piece of junk.

My Samsung range is only a couple of years old and there have already been a few electric fires in the back panel, and now my range is fried! I called Samsung support but they were no help at all and just told me to call some random place in my city but gave me no details on what was going to happen, and offered no apology. The person I spoke with was rude, and neither of us could understand the other...

On Friday 4/14/17 my 1 1/2 year old Samsung refrigerator had iced up so I unplugged it and defrosted it. Upon start up the display and controls did not work so I called Samsung service. Samsung service supposedly set up a service appointment for the unit to be service Monday morning (they gave me a reference number). I took off work only to get a call from a repair company to set up an appointment. I asked to be transferred to Samsung. A Samsung employee answered and after I started telling her my problem she hung up. I called back and Jose answered this time. He spoke broken/heavily accented English and after being no help in getting a repair person out today, I asked to be forwarded to a manager. He put me on hold, came back after 5 minutes and said he was forwarding me to a manager. After waiting another 5 minutes on line Samsungs system cut me off. I called back a third time and the only thing they did for me was to contact a repair company to set up an appointment. I lost 4 hours of pay waiting on the service that never came. Samsung has poor products and even poorer service. I will never buy another Samsung product again.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

Model RF268ACPN. Freezer section of refrigerator was unable to maintain freezing temperature. Called authorized dealer and he stated that he was unable to get parts to repair the compressor fan. Refrigerator was only 4 years old and now parts are not available.

I purchased Samsung Refrigerator from hhgregg a little over two years ago. I paid good money for it but it is cheaply made, the plastic on the doors crack easily and the outside dents with the slightest touch! On top of everything else in the short amount of time Ive had it, the refrigerator side is currently not working! My refrigerator is at 59 and my food is spoiling as I wait for repairman to come. Im extremely disappointed. Dont buy.

This the worst refrigerator I have ever owned and the customer service is no better. The ice maker keeps freezing up and customer service says thats unusual. Not so... read all these reviews. There needs to be a class action suit against them to either fix or replace. There doesnt seem to be a fix for it either just really poor design. What a piece of JUNK!

I would like to prevent others from going through the same disappointment (anger) of trying to obtain service on a Samsung refrigerator. When I bought the refrigerator 6 years ago at Lowes, I was told I would have service. After one week of many phone calls to Lowes and Samsung (a loss of all food in the freezer), I have a message on my phone today that they do not have a repair person in my area and I am to find my own person to repair my unit! Not to mention that a 6-year old refrigerator with minimal use is broken. I will never buy another Samsung product.

Purchased this oven Jan 2019. Six months later the oven top literally melted, called cust service. They said its physical damage (duh) and its not covered, seriously they want 600 dollars to fix it, yeah right.

Within 4 months this Model DW80F600UTS Samsung Dishwasher began to give misleading ERROR messages (High temp Heating error and Over-level Water error). Service calls were made twice while still under warranty only to have the errors re-surface. The only way we could get the dishwasher to work was to alternate washing cycles. Finally after 3 years of fighting with this dishwasher the pump began to leak and we threw it out.

This 16-month-old Samsung microwave had the dreaded SE error code. I tried unplugging it to recycle and nothing worked. After reading all of the reviews, I knew I was doomed. I called Sears only to find out it was a common problem. And, as the previous complaints say, it will cost more than a brand new one to fix. I also read where it was a known problem with the keyboard circuit and yet Samsung still would not give the consumer a break by recalling it. I then read one entry in Google regarding the problem which said to hold the cancel and reset button down at the same time. I didnt have those buttons, but held down the clear and start buttons at the same time - say 3 seconds, at most. Well, I held on for dear life for about 20 seconds. All of a sudden, the unit started beeping. I let go - and oh, my God, it reset! It seems to be working fine now! This is obviously a scam by someone. Otherwise, why is this fix not mentioned anywhere? It looks like I stumbled across a $300 secret. Hopefully, this helps others. By the way, even if a tech came out and was able to do the same thing, it still would have cost the $75. What a shame.

I bought a Samsung oven range microwave from Lowe’s about 6 months ago. The price was about $350. It almost burnt my kitchen down last night. Started making a sparking sound and then smoke came out. Smelled terrible. It’s dead now. Completely burnt up inside. Useless $350 appliance. Dont buy one.

Add my 2-year old Samsung french door model #RF23HCEDBWW to the countless refrigerators whose ice makers freeze up and become inoperable. Customer service at Samsung was useless as my refrigerator is out of warranty AND their customer service rep had no knowledge of any freezer ice-up issues. I referred her to Samsungs own website and its 17 pages of complaints. ONLY recourse scheduling repair service and having to pay out of pocket for a chronic, well documented, flaw in this product. Unacceptable!

The ice maker freezes up and has now stopped working, ice has formed on the interior fan cover and water is coming out under the vegetable crisper and into the freezer drawer onto the floor. The fridge we had before was Amana and lasted 12 years without any issues.

I purchased a Samsung microwave when we were re-doing our kitchen. I wanted a nice upper-end unit with a good fan so I got the Samsung SMH9187ST with a 5-speed fan that had plenty of CFMs to do the job. After approximately 2 years, I got an SE code on the LED read out and the unit stopped working. Nothing worked on the unit including the light; all buttons were dead. After contacting Samsung @ 1-800-726-7864 they informed me that there had been some problems with the Control Pad and that they would replace the control pad at no charge. Sounds good? What’s the problem?After four days, I was informed by Samsung that they have no authorized Samsung techs in my area and they couldnt send the replacement part to anyone other than a Samsung authorized tech (catch 22). Samsung has offered a pro-rated refund. This is not good! I have new custom-made cabinets, external venting and a tile splash up underneath the microwave. Another model from another manufacturer is not going to line up with the existing conditions. The consumer is left holding the bag! Consumers, be aware of purchasing a product, such as Samsung, with no service support!

I purchased a Samsung Chef Edition Refrigerator (RF34H9960S4) a little less than a year ago. These are not cheap fridges. Both shelves on the right door are cracking in the middle. When I called they informed me that they dont replace personally damaged items. If using the shelves may lead to personally damaging them, we shouldnt use them. I now have to pay for new shelves, that most likely will crack again. Please think very hard about whether you want to purchase this item.

I bought my house last year in May. In June when I bought the house had Samsung appliances, I called Samsung in June of last year about the refrigerators ice maker. It leaks all the time every day. I have mold in the bottom. There is water everywhere. They said well if you pay us $85.00 to come out and look at the fridge we will come out. This is totally unacceptable. I didnt buy the damn thing. Just saw the problems you are having with your washing machines, I will get a class action against you about this damn refrigerator if you dont call me and come out and replace this ice maker with one that does not leak. Trust me I will be on social media like you have never seen. You have my phone number. I look forward to hearing from you. This is causing big problems.

I bought a refrigerator model number DF32FMQDBSR. It has been less than four months and it is already giving me problems. A tech from Samsung came and told me that my refrigerator is not working because its missing pieces, it also seems that this unit was previously used. I have tried to get in touch with a supervisor or manager but no response has been receive. They do not want to replace my unit.

I paid well over $2000 for a Samsung French Door refrigerator just about 4 years ago, and it has given me nothing but problems. I had issue with the door, seals around the freezer, the ice maker, finally the motor that cools the refrigerator. I am making a promise to myself that I will never ever buy another piece of appliance from Samsung, and will convince any of my family and friends to not buy that brand either. I hope they go out of business soon. They should not be allowed to sell their kinks to consumers and scamming thousands of dollars from families.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read others reviews on this site before purchasing.

We purchased our Samsung Fridge in 2013 for $2,700. It was considered to be top of the line product. 2 year we had it the trays in the fridge started cracking. Very cheaply made. Shortly after that our ice maker started freezing up and ice would not come out. We called the repair man, he came out and defrosted it and replaced some parts. Within a month it was frozen over again. The more we talked to the repair man we started to understand this was a very common issue and the fridge would of been recalled if it was from another company. SO THERE IS NO FIX FOR OUR FRIDGE. So out of frustration I contacted Samsung and they kept pushing me off and telling me it was out of warranty. SO THEY DO NOT STAND BEHIND THEIR PRODUCT! VERY INTERESTED IN A CLASS ACTION LAWSUIT.

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!

We bought this at HHGregg in June 2015 for $2000. Thought it would be our last refrigerator. No such luck! Nine months after buying it, it started making loud noises and freezing up inside the back wall. For all practical purposes, their customer service is non existent! Got passed from one to the other, asking the same questions over and over, like the model #, serial #, etc. Asked irrelevant things like how many Samsung products we owned. Then said it probably wasnt level and to look under it! Totally insane! Got nowhere so called the store that sold it to us and they finally got in touch with a rep who set up the repair. Thought that was the end of it but three months later, around July 1st this year, the clanging noise returned and it wasnt cooling properly! Same problem with icing and fan. Now it is one month out of warranty! Called previous repair company and they couldnt come for over two weeks! Tried Angies List and Home Advisor. Got call backs but they stated outright that they wouldnt work on Samsung appliances because of shoddy workmanship and numerous problems! Finally got someone to look at it. He tested it and said two motherboards were burnt out, along with needing new fan, thermostats (plural), etc. Said parts come from overseas and could take months and it would be over $1000 to fix, with no guarantee it would last! We cant go without a refrigerator so ended up junking it and buying a new one. Not Samsung! Never again! So for 13 months, we had a pretty appliance that doesnt work! These obviously should have been recalled! Were back to the top freezer model, recommended by the repairman and this time bought a 4 year warranty. Its disgusting that they can sell such junk and are not stopped! It was an expensive $2100 mistake!

I havent had my Samsung model RF195 refrigerator two years and water and ice are forming under the vegetable drawers. I was told the drain is plug and it could cost up to $150 to fix. I will have to unplug my refrigerator for 2 days and they will have to put in a new improved part in the drain that is deeper and replace another part along with it. The company I purchased it from who is also my repairman stated he just repaired another one the previous week. It sounds to me like this is a huge issue with Samsung refrigerators. I am not happy about putting $150 in a less than 2-year old fridge. Samsung needs to step up, take credit for the mistake, and offer some type of resolution to the solution!

JUST DONT Buy ANY Samsung Appliances. If you are even considering buying any Samsung Appliance, find the FB Samsung Refrig Recall page & read reports from all the unhappy Samsung Appliance owners. Sadly I have recently joined that large & unhappy group of ~$2500 Samsung Refrig owners that now dont have a working ice-maker due to a defect & Samsung has no workable solution to repair it... Oh, & if you even lightly brush against the stove controls the knobs turn on... The Microwave sounds like a Jet plane... etc... etc... So JUST DONT...

Defective from day one. Zero customer service or support, even when I contacted the office of the President... Nothing but corporate scripted run around. My new top of the line Samsung dishwasher was a complete waste of time and money. I bought a Bosch and took a complete loss on a bad out of the box Samsung. Samsung should be ashamed.

I gave it two stars because it usually works, just not the quality I expected for $1200, and its very difficult to get information from Samsung, even then, its inaccurate. Our front Burner lights poorly, if at all, Rubber bumpers on the bottom of the grates disintegrate, oven takes forever to heat, and now, the clock resets at random and no ones been able to fix it.

Samsung oven bt621vdbxeu - Had this oven under 2 years. Was told by Currys if goes wrong will be fixed or get a new one. But anything can be fixed in time. Been without the oven for over 2 weeks as they are trying to get the parts. Not giving us a new oven. Bad service.

As many others have complained - our Samsung fridge started icing up and filling crisper with water after a year and a half. Samsung states there is no recall and offers no extended warranty although it is obviously a design/construction issue. Their recommended repair service replaced the back panel - stated fan wasnt working (no way to verify) and drain tubes in back/bottom due to poor design and new ones have a better filter. For these fixes we were charged $475 and they only warranty for 90 days! Sad to say, from reading other posts it sounds like the initial problems will recur - probably in a year so no help from Samsung or their recommended repair service. I wish I had researched before purchase - too many complaints here - all with the same issues! There should be a class action suit to recover costs for their defective product! Boycott Samsung -- JUNK!

Since we purchased a Samsung refrigerator in 2002 we have had two different issues with the unit, the first related to a $450.00 electronics card that controlled the temperature. Lost everything in the refrigerator and was compensated by manufacturer for half the loss. The card was covered under warranty. Before the repairman left we were advised to purchase an extended warranty for $500.00 which covered parts and labor for the next 3 years. I declined. About a month ago the ice maker stopped working. After assessment by Samsungs repair service he said the only repair was replacement of the ice maker, of which they had many on the truck. Hmmm? Cost of parts and repair....$450.00. I said no and paid $50.00 for the house call and ordered the $120.00 ice maker from RepairClinic.com and replaced it myself in 10 minutes with the help of a Youtube video.My point... $3,000.00 Samsung refrigerators are designed to fail in two to three years so they can charge you $400.00 for the replacement of a $50.00 part. This is part of their business plan. You will be surprised how much money you can save by purchasing the part from an online parts supplier and getting installation instructions off Youtube.

I have owned one Samsung refrigerator and will never buy another one, except for a boat anchor. I have had trouble with the ice maker ever since we had the refrigerator, it is so terrible. It freezes constantly and the ice will pour out all over the floor. We have hard wood flooring in our home and this refrigerator has made a mess of it. I just want to let Samsung know that their product is a piece of crap and is more expensive than other brands which our friends have. They never have problems like we do. We have had it worked on so many times. We could and should have ditched this thing and bought a new one of some other brand name, but we kept hoping that it could be repaired to work as advertised. There should be some type of liability placed on a manufacture for making such a terrible product. Thanks for nothing.

Stuff will not stay cold. The ice maker doesn’t work. Food is constantly spoiling in fruit section. Food in the deli tray constantly freezes up and then has to be defrosted to eat, my warranty company refuses to replace the unit as they say they get too many complaints on it.

RF32FMQDBSR - Bought 11/29/13. 3 calls to have icemaker fixed in first 3 months. Month 15, cooling problems started for main fridge cavity. Had an extended warranty (THANK GOD), repairman took 3 trips to finally contact Samsung Engineers who then deemed my unit not repairable. Just ridiculous for as much as this thing cost to have 2 major issues in less than 2 years. My previous fridge lasted for over 15 years with the only issue being the seals around the doors wearing out. Samsung makes you do a song and dance to get your money back, which includes me disposing off fridge. I dont get reimbursed the tax I paid (nearly $300) and I have to peel stickers and cut the power cord.

My Samsung microwave is 3 months past its warranty period and is no longer working due to the SE error. The unplug/reconnect fix worked for 12 hours the first time and 10 minutes the second time. I should have done more research before shopping for a microwave. I hope that anyone looking to buy a Samsung appliance reads these reviews before buying.

Weve owned this fridge since 3/29/10. Weve had nothing but problems with it ever since. Every time theres a power failure in our area, the digital panel needs to be reset, which has been a difficult process to accomplish. Last June, our freezer started making loud rattling type noise. I had to have the Defrost Sensor replaced as it was faulty and causing excess ice to build up on the fan in the interior of the freezer. Well, now the freezer is doing the very same thing. I called Samsung again last night expressing my frustration and dissatisfaction with this fridge thats only two years old! Since my unit is out of warranty, they originally told me there was nothing they could do about it. I told them thats what I was told last June when I called with the freezer issue and at that time, I was given a warranty extension and the repair was made free of charge. This time, after insistence on my end, I was offered again a free repair or a refund prorated of my purchase price. I chose the refund since Ive had enough with the issues with this fridge. I paid $899.99 for the fridge on sale from Sears, it was originally $1299.99. I was offered a prorated refund of $719.99, which reflects a 10% depreciation for each year of ownership. I said, I think Samsung should stand behind their product and give me a full refund of my purchase price since this fridge has been brought with issues for the last 2 years. I was told a prorated refund was my best option. I now am waiting for the refund check to come in the mail and then go shopping for another fridge. I will never ever buy any Samsung products again. Once I have my new fridge in place, I then have to cut the power cord off my fridge and mail that and the serial number sticker from the interior of the fridge back to Samsung. Their refrigerators should not be allowed to be sold any where.

We purchased model #RF263BEAEBC and immediately had problems with the ice maker. It would leak water every time we used it and the ice would come out soft and mostly broken. After 5 service calls and a complete ice maker replacement during the 1 year MFG warranty, Samsung said there is nothing else they can do and left us with the same problem. Now the refrigerator is 1 year and 8 months old and is very noisy when it comes on and the ice maker problems are still there. I will never buy another Samsung product again. They DO NOT stand behind their product and make things right!

Drain freezing up causes ice under drawer. Requires manual defrost! Do not purchase this brand! I have experience with two three door models and both have same problem! Google Samsung water under drawer to see many reports!

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

It is unbelievable that with all the complaints we are reading about the SE problem with Samsung microwaves, the company hasnt responded. I too have the same beeping problem. I hardly used this microwave and have used it less than 2 years after installation. The fix becomes costly if you cant do it yourself. You might as well buy a new one. Then you have to pay for installation of that. I will never buy another Samsung product of any kind as their support is nil.

Oh, If I could only give this refrigerator 0 stars. As with everyone else--ice maker is totally useless (My husband LAUGHS when I defrost it yet again and tells me to stop wasting my time!) BUT now need to use a blowdryer to warm up the vents in the back of the refrigerator so it doesnt sound like a jet engine!! I spend more time caring for my refrigerator than it takes me to clean my entire house! Repairman tells me to not bother him as he cant help. The sad irony...our old refrigerator was great except the ice maker didnt work!! Kitchenaid, why did I ever leave you!?!?

I have had my refrigerator for less than 2 weeks. So far it works well but makes very loud cracking noises. It almost sounds like a gunshot. When I called to see if anyone else complained about this I was given an appt. for someone to come and look at it. Was told if it was something about customer education I would have to pay the service call. I dont think so.

This is a family of two and The freezer of my Samsung has broken twice in four years and we hardly use it. The outside paints is chipping and the technician told me that is consider cosmetic so is not warranty. I will never buy samsung appliances again and definitely not from Best Buy.

Im very disappointed with this microwave, only work for 2 years till SE code show up. Kind of sad. I love Samsung product but this one killed.

I built my new home in September of 2020. I purchased new appliances the Samsung hub refrigerator as well as the black stainless steel gas duo smart oven. After having and using the stove for about 11 months I notice that there were areas where the appliance was peeling. I was confused as to why stainless steel was peeling only to find out that the black stainless steel is a layer of paint. I reached out to Samsung as well as Best Buy because I did purchase the extended warranties only to be told that this was a cosmetic issue and there was nothing that they could do about it. After being told this from both parties I was devastated. I have spent 7k on these appliances and theyre starting to look like crap. It has come to my knowledge that this is a common problem and there are a ton of consumers in the same boat as me. Samsung should be ashamed of its business practices. It is obvious that the craftsmanship of their black stainless steel is not up to par. As a consumer that works hard for my money what makes you think that I would pay so much for a product that starts to peel within a year of having it. As a consumer there was no disclosure of any indication that that could/would be the case. Otherwise I would have just opted for the regular stainless steel and not the black stainless steel. It is mind-boggling that Samsung treats their consumers this way after we send our hard-earned money to only end up with defective products that they are not willing to replace.

The compressor under warranty are in my fridge. Samsung comp. getting no help.

I like the refrigerator for the most part. It looks good and serves its purpose. However there are a few things I would like to see improve. I bought it about 8 months ago and the filter already needs to be changed. I feel like my previous refrigerators filter lasted years.

We purchased a Samsung french door refrigerator with the freezer on the bottom. The ice maker didnt work on day one, they sent someone to replace it. This should have been a clue to us, after about 18 months it quit working again. Repair guy replaced the ice maker TWICE with no luck. Finally Samsung informed him that he needed to replace the ice maker and the board at the same time in order for it to work. It lasted about 9 months and is broken again. During that time it would stop making ice for a few days (I like to say it went on vacation which I cant afford to do because I have to keep repairing my stupid ice maker!!). Anyway, now its no longer making any ice - I think it decided to retire and move to a warmer climate. Now were buying bags of ice, which is a pain in the you know what, I cant stand room temperature water. Never, never, ever buy a Samsung refrigerator.

Fridge purchased less than 2 years ago is not cooling. We have the problem for two weeks already. The food gets bad. The upper part of the fridge does not cool. We call Samsung several times. First, a representative was trying to repair it while on the phone. One of those, Mr. **, with very bad attitude. So, we turn off the circuit breaker for 30 seconds, then again for a minute but nothing. After another call, Samsung gave me a repair case number and said someone will call me. Waiting a few days, no one called but Cristina ** sent an email 3 days later to tell me I have to call to schedule the repair. Her office was closed at the time I read it, so I called the next day and left 4 messages. It seems she called in the afternoon and talked to my son who has a disability. My son didnt know much about what was going on, so Cristina decided to cancelled the ticket. I called her the next day to ask her why it was cancelled after I left so many messages but she didnt care, and told me to call Samsung to get another repair case number. This means to wait again a few more days. Now Cristina refuses to do the repair saying that I was rude, yes I was very upset, and Samsung does not have any other company to do the repair. So, Samsung wont do anything even though this fridge is still under warranty.

This company is a joke. My refrigerator went out 3 months after we purchased it. It took them 2 wks to get a tech out only to tell us that he could not fix it. I have to call just about every day to ask what going on. Every time their response is I am going to escalate your ticket, you should hear back from us within 48 hrs or 7 - 10 business days and here I am two months and a half after and Samsung cannot provide me with a replaced refrigerator nor a refund. I will never purchase anything from Samsung again!!!

I purchased the new adjustable double oven range as I liked its versatility. In the past I had a Maytag double oven. In comparison, the Samsung glass top is much less durable and more prone to scratching and damage. I also cannot seem to get the self clean to function. Happy with the ovens but not sure Id repurchase.

The dishwasher is one year old and from day one smelled like football locker room, even when it was empty. It was installed by Home Depot. I re-routed the drain hose higher to keep water from the disposal from back-flowing into the dishwasher, which I assume has no back flow prevention valve, given the amount of water left in the sump after running. No change. Ive owned and installed many, many dishwashers and never had an odor problem, even when they were full of dirty dishes.We bought a second home home with brand new Samsung appliances. A Stove, Microwave, Dishwasher, refrigerator, washer and dryer. We have issues with every one of them! Poor design and poor engineering is consistent throughout the entire line. I wouldnt even recommend them to my worst enemy! The seller paid $500 for a transferable extended warranty. It took him 3 months of constantly calling Samsung and hours of arguing to finally get the warranty transferred! So, if you have an issue with a Samsung appliance, well, good luck.In addition to the constant horrible smell, the dish racks are very poorly laid out and waste a lot of space. Good luck trying to fit 12 place settings into this. It does a poor job of removing coffee stains from cups. The upper rack has only 2 height settings. On the higher one even small saucers hit the very useless top cutlery rack. On the lower setting you run the risk of the washer arm hitting any moderately tall dishes or pans, which causes food to stick to the dishes.I am speculating that the smell is caused by incomplete draining. There is filter that needs constant cleaning, but even keeping it clean doesnt prevent the smell. There is a sump under the filter where water pools, but that should be clean water? But many other dishwashers leave some water in the bottom and do not have this horrible smell. And, at this price point, the dishwasher should have a food grinder instead of a filter that needs constant cleaning! Again, poor design and engineering! The dishwasher is very quiet, and if you set it up within the confines of the poor design and engineering, it will usually get things fairly clean. But you can find many, many other dishwashers for much less money that will do a much better job every time, and smell fine even with a load of dirty dishes. Dont fall in love with the pretty face! Buy something that works!!!!

Consumers need to know that Samsung refrigerators have an inherent manufacturing design defect concerning the defrost cycle in the freezer section. If any number of components are non-functional, a sheet of ice builds up behind the freezer panel and the fan is unable to spin even if it receives a signal from the PCB (computer board). This horrible sound described by many customers is the fan grinding against the ice as it is trying to spin. There is a defrost temperature sensor that is read by the main computer board. When the temperature in the freezer falls below 18-22 degrees, the PCB picks up the decrease in temperature from the defrost sensor and sends a voltage signal to the bi-metal thermostat, which closes a circuit inside the thermostat (two metal strips) and sends voltage to the heater. The heaters job is to keep the evaporator coils from developing frost and ice buildup. The same thing can happen in the refrigerator section since Samsung designed a twin evaporator system for its refrigerators, one for the freezer section and one for the refrigerator section. Also, there is a timer which is integrated into the PCB that is supposed to keep the thermostat closed for a specified period of time in order for the heater to do its job. Sometimes, the timer on the PCB is faulty and it doesnt maintain the voltage long enough to keep the thermostat in the closed position in order for the heater to defrost the evaporator coils. Unfortunately, the failure of any one of these components can cause a problem resulting in ice build-up and the freezer not working. Samsung has re-engineered or modified its heater and evaporator systems in its refrigerator models several times over. Also, there are complicated voltage readings that should be read from the PCB, and very few, if any, technicians know how to read the PCB or take the time to perform a full diagnostics test. In order to perform a full diagnostics check, the technician has to put the refrigerator in a forced defrost mode which includes both compartments (fridge & freezer). Most technicians do not like to perform this test because it takes time and time is money to an appliance repair business. If you decide to hire a technician, make sure he performs a forced defrost mode test and reads the voltages at the PCB. In order for the tech to read the voltages, he/she has to remove a panel in the back of the refrigerator to access the PCB with his multimeter. Also, the tech should perform a continuity test on the thermal fuse, heater, thermostat, and defrost temp and humidity sensors. If you want to have a better understanding of your Samsung refrigerator, type in Samsung fast track troubleshooting on Google search.Good luck and make sure your technician performs all of the above-mentioned tests. If he refuses, ask him to leave. I know from my own experience, I will never purchase a Samsung product again. Also, a class-action lawsuit has been brought in a few states by several law firms that combined their forces against Samsung. You can Google Samsung refrigerator class-action lawsuit. The complaint should be there on one of the pages.

The ice maker stopped working after 2 years. The refrigerator portion turned into a cooler...after 4 years. This was a $4,000 fridge. Currently working with Samsung for a refund. After doing much research I have found there is a known defect with their refrigerator. Also learned in my research....do not buy Samsung appliances.

Since purchasing this fridge RF197ACRS from Sears Canada we have had problems. The ice maker needed to be replaced in the first three months. We have had repeated visits by the service technician because of water in the crisper drawers and ice build up under the crispers. We have followed directions in the manual and those of the technician to fix these issues without success. Samsung will not replace this appliance. It is now 3 years old.

DW80F600UTS - Do not buy this dishwasher! I ignored the bad reviews thinking it would be okay... its not! Since day one it has been pathetic at washing dishes. Now barely one year into it, just past warranty, the leak sensor breaks (there is no leak). The dishwasher shuts itself down after a few minutes and the lights blink. I called Samsung several times to troubleshoot and they were no help. Sears repair came out and diagnosed a broken sensor that costs $120 and $145 to install. That is $270 for a practically new dishwasher. Please save your time and money and do not buy a Samsung dishwasher!

Samsung Dishwasher dw7933lrasr/aa - We purchased this dishwasher in June 2013. It never worked properly from the time of purchase. There was always food on the dishes after washing and many of the items would have to be washed two or three times. We tried almost every detergent on the market all to no avail. Just recently October 2014 it stopped working all together. There is no water pumping up into unit, of course it is now out of warranty. I dont want to get this unit fixed since at its best it never worked very well. I would recommend that you avoid this companys dishwashers. This is in direct conflict with other products Ive purchased from them that work very well, most notably several large screen televisions.

We have continual problems with the evaporator coils freezing up. This seems to be caused by a serious design defect(s). The drain for the water defrosted from the evaporator coil during the normal defrost cycle will freeze and stop up, causing melt water to overflow into the crisper bins. The evaporator coil freezes over, causing the fan to stop, leading to temperatures in the cabinet being wrong. The vegetables in the crisper bins freeze, and the upper cabinet is too warm. The internet is full of complaints on this issue, and Samsung is hiding behind its legal limit on the warranty expiration.There is a cheesy metal tab that extends from the defrost element toward the drain hole, but is does not prevent the drain hole from freezing over. I tried modifying it by extending a copper wire as a heat conductor from this tab further into the drain hole... to no avail. This design was obviously not tested enough, with food in it in normal use, to discover the problem. I would forgive a design flaw if Samsung would fix it and make modified parts available to current owners. I will not forgive them for leaving customers with a $2000 lemon and doing nothing for them. I suggest everyone AVOID SAMSUNG PRODUCTS due to their disregard for their customers and lack of action to fix a defective product.

Samsung warranty repair technicians have come to service my ice maker 4 times, once the ice maker was replaced, but didnt make a difference. The techs simply said there isnt a problem, even when I showed them the ice maker doesnt work! They are like robots and they would not document that they could not fix the refrigerator. I gave up calling them out. I hired two independent repair people and they came out and said it is unrepairable and a design flaw.

I purchased this dishwasher from The Bay in July 2017, as it matched my other dark SS appliances. I could not install it until May 2018. Worked great until November 2018. Then we heard a grinding noise in the middle of a cycle. At first we thought it was the water wall arm. Was have since determined it is the Drain pump. Nothing has been caught in the drain that we can access. I live in a remote part of BC on the coast where I travel by ferry. It is impossible to get a Service guy to come here, have been waiting 3 weeks now. I called Samsung 4 times asking if they would at least pay for the cost of a new pump which is about $150. They said NOT UNDER WARRANTY. Go figure a $1,000 dishwasher doesnt last 6 months after install. My previous 20 year old Kenmore worked and is still working when I gave it to my parents. PLEASE DO BYPASS ANY SAMSUNG DISHWASHER PURCHASE. You will have nothing but problems within a short period of time.

Our Samsung refrigerator doesnt maintain the proper, set temperature and the ice maker doesnt work. We lost hundreds of dollars in spoiled food. Samsung is fully aware of the design defect and wont take action to make things right.

Just bought my 8k q900 TS qled tv. I was a bit afraid as the 8k models are very expansive but this t.v is very perfect. Bright colours, very thhin tv for the qled technologies. Edgeless. Gaming mode is really the favourite for me because I wanted the g9 odyssey but samsung tooked from the market and I wanted a new good quality screen perfect black colours and gaming mode for the 122hz. With this tv I am enjoying really good my games and my wife watch her preferred movie at any time trying to see any error on the image quality as fab of the OLED TV's but finally said "this TV is so perfect she even used without glass and said was clear. So far Samsung is the best tv producer for the 2020 and now I dont need to find my Samsung I just need to touch the tv and its done. I am not rich or anything and this tv is very expansive for me but its value the money with the quality and amazing future we got. No screen burn, good black levels, very thin, amazing future . I advice this t.v to anyone who can afford it. It's a 0 risk

Ive only had my Samsung dishwasher a month and I am in love. Im so glad I chose Samsung! Its so quiet that I can actually run it while I still have company without being disturbed. It cleans wonderfully and my contents are actually dry at the end of the cycle.

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. Weve gone through 6 repairman. Its still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

I bought the Samsung french door refrigerator which was not inexpensive but I thought it would be worth the money. As soon as the warranty was out, it started to make a really loud noise. Apparently, frost builds up behind a panel that I cannot access and the circulation fan hits the ice. I have had a repairman out twice. Samsung says to unplug it for 5 hours and let the Ice melt. I have to do this every 5 days. Sadly, this is junk and I am probably going to have to get a new refrigerator after only three years. If there was a lower review that one star, I would give it.

Samsung SMH9187 Microwave with SE error - Pro tip: Take a picture of the SE error displayed on your microwave if you plan to try to get Samsung to repair it. About two weeks ago, our microwave displayed the SE error code and began to beep every 15 minutes or so. I looked online for suggestions, and one of the first was to unplug the microwave and see if it resets. That made sense to me; most of us have encountered the occasional electronic gremlin. Unfortunately, I didnt think to take a picture of the SE error first. Ill explain later why that matters.Unplugging the microwave for a few minutes and plugging it in again, got rid of the SE error. Unfortunately, the microwave would then turn on by itself and attempt to cook an imaginary baked potato. It was like a ghost was pushing the baked potato button. I assume there is such a button, the display would read BAKED POTATO and the microwave would run. Not a good situation. We unplugged the microwave. I then researched further, and found that this is not an uncommon problem and a number of people were successfully getting this model of microwave with the SE error repaired free of charge.I called Samsung and related my story. I was given options for repair, each of which would cost me more money than I wanted to spend. When I countered that I had read Samsung was fixing the SE error, I was told that was true BUT I NO LONGER HAD THE SE ERROR. The customer service rep said I now had a different problem, the imaginary baked potato cooking problem. Frustrating. She then said perhaps I could plug my microwave in again and the SE error would return - worth a try. She gave me an issue ticket number for future use. I plugged the microwave in, and after stopping and clearing some baked potato cooking sessions, and a few hours of silence, the SE code reappeared. Success, in a manner of speaking, I took several pictures of the display showing the SE code.I called Samsung again. I gave them my ticket number, explained that I again had the SE code, and asked that they repair my microwave. They said okay immediately, but emphasized my consent that if the issue was something other than the SE error, it would cost me. I said fine, and explained I had pictures of the SE error to show the repair tech even if the microwave did not display the SE error when he arrived - which was the case. The tech came this morning and repaired the microwave this morning. Yes, I had to go through some hassle, but Samsung repaired my nearly four year old microwave at their expense. Thats pretty nice. (They repaired a more than four year old TV for me too, but thats another story.)

I purchased this (french door) refrigerator upon the purchase of our new home. After a year of having this appliance it started giving me problems. Freezing up, water building up in the bottom inside of the refrigerator. Had an appliance guy come out, he reset the computer part, it started working again for about 6 months. Called my home warranty again. Sent out another guy. He couldnt figure it out, sent out another guy. Stated to unplug the fridge. Let it completely defrost and then plug it back in. It started working again, one month later bam now not only the ice maker isnt working the water isnt working. Called my home warranty again, they disconnected something that should have never been put in there. Started working again, now no ice again water works. Called Samsung, told them what I have been going through. They brushed me off. Spent over 1700.00 on this damn appliance that wont even make ice, the filter alone is 50.00 every 6 months to replace. Needless to say the bag of ice I have to buy every three days that cost 4.69, and Samsung just brushes you off. I am one pissed off consumer right now.

Samsung is absolutely the worst company I have ever dealt with. The runaround is not unusual but outright lies which they refer to as misinformation. They offered me a store credit and went so far as to give me a number to fax my sales receipt to in order to facilitate said credit and later told me they dont even do store credits!!! Bought the dishwasher in 7/2017. Have had 3 repairs in 10 months and even when its working it does a terrible job and I want it removed and a refund. They absolutely refused despite repeated phone calls even up to someone at the office of the president who gave me the same line. NO REFUNDS, exchange only. No thank you. Absolutely disgusted with this company.

I would like to report a flaw in the design of the French Door refrigerator with bottom freezer drawer-model number RF260BEAESP/AA. The ice maker allows ice to exit the rear of the unit when the freezer drawer is pulled open for removal of frozen food or for ice removal. The ice then is deposited on the freezer floor.This not only wastes ice, it creates a collection of ice cubes which eventually inhibit the secure closing of the freezer drawer. Eventually, the incomplete seal of the closure allows frost to build up on the contents of the freezer. I would hope that Samsung redesigns the ice maker and its location within the freezer drawer.

We have model #RF263BEAESR. Major problems for such a costly fridge. Water pours out SLOW, ice would stop producing, ice would come out in pieces or cubes, ice shoots out on floor, ice maker freezes up... Now water valve needs replacement.

First repairman came out and said defroster on fridge was frozen up. Had to leave it open for 12 hours. Week later started leaking under filter. Now this time still leaking under filter again, repairman said had to order a part that goes behind filter. We will see, what happens next. Not a good choice for a fridge.

We have had this fridge for less than 3 years, as early as 6 months from when we bought it the ice maker would stop working and the fan would get loud, after having a service tech out he said it was a common issue with these as they constantly do this, so I went on line and found numerous people with the french door and ice maker combo have the same issue--Seems like a design flaw, but Samsung doesnt seem to do anything about it. So usually once every 6-8 months I would have to dump the entire fridge/freezer (we keep an old fridge in the basement essentially to allow for this) and unplug the fridge and allow it to thaw out overnight, then I remove the back panel of the fridge (inside) and thaw the cooling unit out with a hair dryer, re-assemble it and we are good to go.The last year we seem to be needing to do this every 2-3 months, I had to do it tonight after 5 weeks--This is ridiculous. My wife said, Wow you are getting really fast at taking this apart and thawing out the cooling unit--While this was meant as a compliment, its kind of crazy that I need to become fast or good at thawing out the fridge--The one in the basement thats 15 years old I never have to touch--The thing is we own a Kitchen cabinet business and we always have to recommend appliances to clients, guess what we DO NOT recommend to them, 1) samsung appliances in general (just replaces 4 year old samsung washer/dryer set) (2) fridges with ice makers. So please do your self a favour and do not buy this fridge. Samsung needs to stop making the RF25HMEDBSR OR ANY UNIT SIMILAR AS ITS A PIECE OF JUNK.

The first service call the technician installed a repair kit for the fan in the rear of the unit, a common problem Samsung recommended to stop the noise. Several days later it was making a different noise - it sounds like the compressor. The same technician came back and could not hear anything abnormal. Now, 3 weeks later the noise is louder. The service advisor I called advised me if the technician does not hear a noise I will be charged for the service call. This unit is 2 months old. Our previous refrigerator was 30 years old and was much quieter than this one.

We purchased the 4 door Samsung French Door refrigerator with the Flex Zone drawer 2 years ago. Just before the 2 year mark the ice maker stopped working. We had someone come out to replace the ice maker, but found out it wasnt really the ice maker. There was a hole in the Freon line which caused the ice maker to stop working. Once the ice maker was defrosted all the Freon ran out smelling up our house & making the whole refrigerator useless. Every day for 6 weeks I called the customer service at Samsung. Not ONE person cared about us having no refrigerator. They didnt apologize or express sympathy. It was the most frustrating experience. Finally after 4 weeks they agreed verbally to give us a full refund. They wouldnt put the $ amount in writing & it took another 2 weeks for us to receive the check. We were told by a repairman to not buy Samsung appliances & we took that advice & purchased a Whirlpool. So far so good!

We’ve had our Samsung fridge 3 years. Nothing but problems- ice maker broke several times. The ONLY reason we bought it because consumer report magazine gave it a high rating. We have been to subscribers for at least 10 years or more.

I bought a fridge on 09/06/2013. This is a double door with ice maker and water on the door. So far I have had to call service for the ice maker 3x, it keeps freezing up. When I called on it, they suggested it needed a new filter - when the fridge needs a new filter it lights up on the panel, not lit. Also the water stream has lessened. Yesterday I noticed the rubber around one of the doors was ripped.

Model M/C FTQ353IWUX/XAA Caught on fire all by itself. We heard a loud pop (like a lightbulb breaking). My wife went into the kitchen and found flames coming from behind the clock. Stove was not in use and thankfully we were home when this happened or we may of lost our home. Called Samsung and after almost 2hrs on the phone we were met with your stove is out of warranty, we will pay for the technician but we would have to pay for the parts. The stove is a total loss. Other than smoke damage to our wall and microwave above it, we are ok. No more Samsung for us.

2016 Samsung Black Stainless Steel Refrigerator - Let me be honest, I love the look and paid the extra money for it. What I dont like is listening to my fridge. Especially a repetitive extremely Loud POP noise throughout the night. Called Samsung, first they came and leveled the fridge - did not fix the problem! Called again then they sent a tech, showed me the fine print stating that the inner linings expand and contract during temperature changes creating this loud noise. My last fridge was half the price and didnt make any noise.This noise is not from the ice maker and not the ice dropping into the container that is reasonable and understandable. Let me put it in simple terms, If you were to take claw hammer and smack your hardwood floor with a good blow thats what it sounds like. What is really bad is you get to hear it throughout the day and worst in the middle of the night! You dont know if someone is breaking into your home or what. Very disturbing. We spent a lot of money for this. If I knew this model did this as nice as it looks I would have not bought it.To be fair to Samsung I own their Washer and dryer 3400.00 also a 1000.00 dishwasher and 1200.00 microwave and stove that we are very happy with. So now I have a great looking fridge that makes loud pop noises all day and all night about every hour. Its hard to believe this problem got through any quality control testing from Samsung before selling to the unknowing public. Its just not right and I hope this can be resolved. Help!

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

I purchased and Stove from you guys. Y’all offered me a refund because the parts are on back order and then rejected the refund but want service. It either only had the range for 7 to 8 months and they serviced it 4 times and still not working. At a lost right now. Feeling duped by your company. Vickie **.

After 3 years, Samsung French Door Refrigerator freezing food on all shelves - started in the produce bins. There is ice forming under the produce bins. Few repair companies service Samsung. Buyer Beware.

Purchased a Samsung French Door Refrigerator with the ice maker located in the food compartment, not the freezer section (in 2015/2014 mfg date). Should have suspected the design, but purchased it anyway. The in-door dispenser pushes a slushy watery mix for the initial action. Then I get soft ice cubes for the rest of the fill. Every two weeks or so, I have to remove the Ice Maker tray unit and chip the ice accumulation on the roof of the ice maker because the ice is clogged with an ice dam and will not make ice cubes. First guess is too much moisture in the ice maker unit. QUESTION: Is there any way to get the ice maker unit colder so the ice wont melt, causing these issues?

We bought the Samsung French doors with a bottom freezer. The ice tray went out in about a year. Three years later, the contents in the refrigerator started freezing. We had a repairman look at it. He said it would cost $1200.00 to fix it. So after four years we had to purchase another refrigerator. OMG how disappointed. We will never buy Samsung anything again.

Warning! My dishwasher broke within a year, under warranty. Its been 10 weeks, six technician visits, 25 hours of phone calls and dozens of emails and I still dont have a functional dishwasher. Plus, one of the technicians uninstalled it and didnt reinstall it, so its not even attached to the counter anymore. In addition to all that, the cycle is nearly 4 hours long! Example of lies I have been told by this disgusting company after they replaced the motherboard, water wall and motor: 1. Once a technician comes out twice, we deem it defective and give you a refund. Its been six times so far. 2. Technician needs to come out three times before we can deem it defective. See above. 3. It doesnt work because you arent running the sanitize feature. Okay, still doesnt work. 4. It doesnt work because you are using regular Cascade pods, not Platinum pods. Okay, still doesnt work. 5. It doesnt work because you are using pods, not liquid detergent. Not according to Cascade, but okay, still doesnt work. 6. It works. I dont remember having you over for dinner and you offering to clean up, Samsung, so how would you know that? It leaks, doesnt even get some dishes wet and doesnt dissolve the detergent, liquid or pod. Model DW80J7550UG. Garbage product from garbage company. Do your research (wish I had) and unless you like to throw away money, stay far away from this company.

Unit is a slide in model. Stove top heats quickly and two of the large burners have multi size heat areas. Oven temperature is accurate, easily holds two large dutch ovens simultaneously, has a large viewing window and a bread proofing function. I would prefer that the oven racks move more freely with heavy items. Glass top covers that edges and prevents food particles from dropping between. I would purchase again.

Microwave Mod # SMH9187st has an enormous amount of people on line with the same problem; in the middle of the night the microwave starts beeping and SE is displayed. Only way to fix it is replace with parts that cost over a hundred $ but afraid to discover new parts may have same defect. Microwave (of course) did not stop working until after the warranty. I have had many microwaves in my life. Never ever has any of them stopped working, only just wanted a better one. Now I am forced to buy a built-in type over 600.00 at home depot because Samsung is JUNK!!!! My wife wanted a Samsung phone until I reminded her of the dead-weight junk in our kitchen. So we went with Iphones. NEVER Samsung!!! !

Bought 1/8/18 and its been broke for over a month and have been back and forth with them for replacement. They refuse to give a corporate number or legal number. The manager was RUDE AS HELL. So today I am still without a microwave and none in near further from what I see.

Ice maker quit after 3 years. Repairman that I paid for came out and replaced ice maker, control board and had me leave unplugged and doors open for 3 days so the ice would defrost. Worked for about 6 months then iced up again. Ice maker quit working again shortly thereafter started making a horrific sound every time the twin cooling fans. Called out repairman again. He wasn’t sure what to do this time. Said he even called Samsung and could not get any answers. He placed on my invoice it was a structural defect. Told me there was nothing else he could do and recommended I purchase another refrigerator that didn’t have the name Samsung on it.

We purchased a Samsung microwave (SMH8165ST) and installed it over the stove. It worked fine for several years but now it comes on and stays on. Weve come into the kitchen to discover it running and after we turn it off, it is extremely hot. The high heat concerns us so we now unplug it whenever we are not actively using it. We will be buying a new microwave but it wont be a Samsung.

We purchased our first French door Samsung refrigerator in 2011 not only because Samsung was a household name and I figured would make appliances that would outlast their warranty period but I also purchased the Samsung because aesthetically they stood out in comparison to other brands. Well I was completely WRONG about the quality and durability of Samsung appliances.Our first refrigerator was still under warranty and had to be replaced in 2015 because they no longer made the parts needed to repair the 4 year old refrigerator. This four year old refrigerator would make a loud humming noise as a result of a faulty fan motor. We made a second poor decision to purchase another Samsung refrigerator thinking they would have improved upon the issues they had with their appliances, but again we were WRONG. The issues were worse, see list of faults below that started in 2016 one year after purchase:1. Massive water leak behind the water dispenser that requires placing a large towel to catch the water to prevent potential slips and/or falls from the water from pooling on the floor. 2. The ice maker only makes a cup full of ice per day even when pressing the Power freeze button. 3. The refrigerator intermittently makes a loud humming noise.See list of actions taken to address the issues our 1 year old refrigerator is having: 1. Defrosted the ice maker by keeping doors open and using a hair dryer in order to speed up the process. 2. Sealed the crack between housing of the ice maker and the refrigerator with waterproof silicone. 3. Purchase 2- 10 lb bags of ice from Buckeyes twice a week. 4. Keep refrigerator door open for extended periods of time in order to stop the humming noise (yes we had food in it at the time) and speed up the defrost process. Even after initiating our own interventions, we continue to have problems with our Samsung refrigerator making a loud intermittent humming noise, making ice, leaking large amounts of water behind the water dispenser.The reason Im taking the time out of my busy day to share with you these issues is because Im disappointed in this product and to prevent you from making the poor decision of purchasing a Samsung refrigerator. Its not worth the money. There is absolutely no reason why anyone should spend thousands of dollars on anything that is proven not to last over 5 years. When I was growing up, my mother kept the same refrigerator from the time I was 10 years old until I graduated college. Of course repairs were required but as stated earlier, this is my second Samsung refrigerator in the span of 4 years.Yes we have a warranty but this refrigerator began to have problems a year after purchase, my expectations of Samsung setting a higher standard when it comes to quality appliances has not been met. We have had to spend time troubleshooting issues on a refrigerator that cant go the 5 year distance and take time from work to have it repaired. BUY SMART BY NOT BUYING A SAMSUNG FRENCH DOOR STAINLESS STEEL REFRIGERATOR.

Repairman told me the ice maker issue is due to insulation in the wall of the refrigerator sometimes “slumps” or slips down. Design flaw. I learned this when I was buying a heating element to replace in my 3 year old Samsung dryer. It sits right next to my 2 year old Samsung washer with a broken lid. Contacted Samsung corporate USA. They are irresponsible scum. They ignore follow up contact and send replies that appear to be ‘in the blind’ begging I respond and eventually state that because they are not getting any response that they will consider the matter closed. Samsung- ** company, ** products.