My freezer of my new fridge thawed out after 1 month. We had to dispose of all its contents. Samsung gave me the ph.# of the service contractor but it took a wk. to have a look. It needs major work and will take 2-5 bus. days for parts. That means next week. Then was advised it could take 2 more weeks to come and install them. He also told us our fridge will stop working shortly. Perfect! We no fridge and Samsung said they have no control over making this some sort of priority.

We purchased a Samsung refrigerator from sears labor day. Freezer never worked get cold. Was told it was the settings. In Jan water in crisper tray, no ice, followed by flooded floor. This is the short story of it. 6 visits from repairman and still not fixed. Samsung just gives us the run around and now after 1 yr they are using that now to say SEE YA.... Ridiculous. DO NOT BUY ANYTHING FROM SAMSUNG!!!! Sears is an issue too. They did nothing to help!!!!!! I will not shop for any appliances at Sears. Buy local.

Samsung Model # RFG298HDRS/XAA / French doors and bottom freezer - Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause... Same thing was happening to our Samsung refrigerator, until water began to build up in the line and pour out. I had to turn the water off going to the refrigerator. The water valve is leaking. There is a Service Bulletin with Samsung... A S C 201 202 22 002. There appears to be a problem with the Valve Assembly and will need to be replaced along with the control board. I have only had the unit for 2 years. Disappointed with this product.

We purchased the Samsung RF30KMEDBSG/AA from Home Depot in August 2017. Within two months the ice maker completely froze over and was a giant block of ice. Samsung customer service instructed me to put the ice maker into a forced defrost and run that several times. They said it was because the unit was new and had air in the water lines. A week of getting good ice and then another block of ice. This went on several times until I forced Samsung to send a service tech to my home. I cited the now known class action suit to get them to come service the unit.The tech force defrosted the ice maker, sealed the compartment with clear silicone and replaced the entire ice maker mechanism. He stated this is the standard repair and thats about all they could do. Over the next four months we would get occasional build up on the ice maker which we would clean off and run it through a maintenance cycle. We are at no less than 3 customer service calls for different issues and at least 6 for the ice maker alone. Samsung has serviced the unit twice and given instructions for the homeowner to service as needed which we have performed almost bi-monthly.Last week the freezer compartment warmed up to 52 degrees and all our frozen food was lost. Of course we are now a few months out of warranty and they would come look at it but parts and labor is at our own expense. After reading more online reviews and complaints regarding Samsung products, I will never be purchasing another of their products. I spoke with Home Depot regarding the issue and they were supportive but understandably unable to assist at this point. 14 month old $2500 refrigerator that is useless and unreliable but the one star is because it looks great!

I bought this dishwasher (Samsung DMT800RHS), though my second choice, a little over a year ago. I agree with the other comments I have read in terms of cleaning and the weird smell the dishwasher always has when you open the door. The icing on the cake is that this morning, the main wash pump has failed and I am just out of warranty. Im a single guy and only run the machine every three days or so. Really? This is completely unacceptable and there was no sympathy on the phone with Samsung customer support. Long and short of the story, dont waste $800 on this poorly designed, stinky piece of garbage. Time to switch back to Bosch!

Did anyone ever hear of this happening... I woke yesterday morning early to hear crack pop noises in my kitchen. I was flipping scared thinking we had a mouse. So we proceeded to take the stuff from the cupboards out to check, nothing and I still hear the noise. So Im home alone at this point and decided to get my shoes on and run and prepare for the mouse as I pull out the stove. As I pull out the stove and look behind I see sparks and a little bit of smoke. Its my STOVE SPARKING Not a mouse. The sparks were coming right from the cord. How scary I almost was electrocuted or could have lost my house in a fire. Now my house is built in 2006 so wiring is new. The sparks were coming from the stove not my wall outlet... The stove is the Samsung Chef Collection ne58h9970ws. Was only purchased September 15, 2016. Not even a year old. Its all under warranty but dealing with Samsung has been nothing but a nightmare. Long story short they said they will contact me back within 48 hours. Ugh... Samsung Chef Collection ne58h9970ws.

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

Purchased Samsung fridge 2013, 3 door. Great unit for the first year. Since then I have to remove the ice maker every 3 months to thaw out and chip the ice off the compartment walls. The ice builds up around the ice maker and eventually blocking the ice from dropping. Ice backs up, freezes together forming an ice rock. Dealer cant help because it is a design flaw and Samsung will not admit it. Slap me if I ever purchase anything made by Samsung.

I have a Samsung RF25HMEDBSR/AA side by side refrigerator that is nearly 2 years old, The ice maker has been a pain since 6 months after it was purchased, the thing drips water constantly, is moldy, does not produce enough ice, etc. It is mounted in the refrigerator portion of the unit in the upper left corner. It seems like it does not stay cool enough to keep the ice fully frozen and functioning. I had the ice maker and auger replace under an extended warranty package (I have been forced to purchase the warranty to the tune of 300 plus dollars a year), because Samsung customer support will not address the issue. The ice maker failed again this weekend after functioning properly for about 4 months. Thank goodness the warranty is still in place so it will be covered. Come on Samsung there are a ton of bad reviews on this unit, step up to the plate and make this right for your loyal customers!

Samsung RF266 side by side fridge from Sears. The fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced 3 times. Warranty was over after the 1st panel was replaced. Samsung said theyd cover the parts but we have to pay for the labor to fix something that was already fixed by them under warranty thats broken. Horrible, horrible product. Consumers DO NOT BUY THIS PRODUCT. Expect to be ripped off. If anyone is aware of any class action lawsuit please post it for all of us whom spent over 2,000 to buy a crappy product that does not work.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

Our 5 yr. old Samsung French door fridge has wasted about 300 dollars worth of food. The first repairman from A&E recharged the freon and ordered some parts. One of the parts was a new compressor, which they ship to the house and install at a later date. We request with Samsungs guy in India to make sure we get the same guy to install the new compressor. (You cannot talk to A&E directly.) Some other guy shows up (had to miss another days work to accommodate their service, 250 bucks down the drain again.) This new guy takes the inside fridge panel off and says the upper evaporator coil is leaking because Samsung put too many zip ties holding it in. He snips off the zip ties, then he claims the compressor wasnt needed and the first guy who came should have known they were not authorized by Samsung to do any repairs. He leaves...... now Im dead in the water. I call Samsung office of the president (yeah right) they set me up with another repair tech. I yelp the new repair service and they have the worst reputation in the book. Soooooooo I call back the Samsung prezzizz office in Jersey and request they authorize the original repair techs from A &E to return. The freezer just went warm again. We are giving away food to friends. It is Thursday the new repair appt. is this Monday. Another day off work and probably a re-diagnose and subsequent appt. while they wait for parts. SMART FRIDGE MY A.. Samsung scam to buy a new fridge maybe. This is what over 2000 dollars gets you nowadays. Sad part is I hear even high end fridges have multiple problems too.

Purchased a 4 piece Samsung Appliance Package. Initially, after 6 months, I gave them a 5 star review. Still, after 4 years, every appliance has performed above my expectations. BUT... buyer beware... DO NOT purchase appliances with the black stainless finish. The finish on my oven door is peeling off... looks hideous. I purchased the extended 5 year warranty, but cosmetic defects are NOT covered. I have to purchase a $317.00 (plus) replacement oven door. Why would a company that makes quality appliances not cover a factory defective finish and ruin their reputation? Very disappointed. Spent hours with customer service to no avail.

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!

Samsung makes great Electronics! Kitchen appliances? No! I purchase fridge, range and microwave within the same month. All three had problems within a year. What a disaster and waste of my money. So, consumers beware because repairs will be very expensive. Also, please research repair companies that specialize in Samsung appliances. Go with a brand that has been making kitchen appliances for years (A household name).

We purchased our Samsung #FTQ353IWUX stove 8 years ago. There have always been little problems, all happening after our extended warranty expired. Ie: the glass top cracked; cleaning cycle never completely cleaned the oven; now I have a problem with the oven light flashing off and on and snap/crackling/popping when I turn the oven on. Purchased from Lowes. They gave me 2 repair companies to call. Neither will touch a Samsung. So, off to buy a new stove in the next day or 2 and it will NOT be a Samsung.

I should have listened to myself and only buy made with pride in the U.S. products UGH! We bought a SAMSUNG model RS265TDRS for an apartment that we use only on weekends. With 2 people, I hardly think that fridge gets much use but I do stock it with meats and other frozen food. I happen to notice my dog was licking something at the floor at the bottom of the fridge and that is when I noticed the leak was coming from the fridge. I open the freezer and refrigerator and everything is melting. I thought I maybe left the door ajar earlier ? NO, I did not! Who is going to pay for the spoilage now? Is Samsung going to reimburse me for all the food that got wasted? I also got Samsung TVs , Range, Microwave, Dishwasher, the whole works! Am I going to expect those to break down anytime soon?

I bought a Samsung stove - cost over $1000 for dual ovens (when the slide in partition is used). It has always been ridiculously slow to reach cooking temperature - I have long since given up and just throw the food in and hope for the best. Its usually about 10 minutes to reach 350 degrees. The real problem started when I was broiling toast - happily I was watching it so when the back of stove caught fire I was there to shut everything down and hit the breaker. A huge circuit board caught fire and melted and destroyed all the wiring too. I waited weeks for a technician who charged me $260 (through Samsungs site) and it worked again, but constantly makes clicking noises. The tech said this was normal!!! (It was clicking while he there.) I guess he thinks Im stupid! Now the convection fan comes on without turning on the convection side and keeps running with the door is open. WHAT A PIECE OF JUNK!!! Good chance that my house would burned. SHAME ON SAMSUNG. Theyve ignored the fire issue for years.

This dishwasher was purchased in 2013 and quite frankly has never worked properly. The door over the cup which hold the detergent sticks and doesnt open 5 out of 10. The contents is never sparkling clean and ALWAYS wet no matter what the setting. Incredibly disappointed as we actually love our Samsung televisions! Our Samsung microwave didnt work well either and had to be replaced within 6 months. Stick to television Samsung.

My husband and I purchased a Samsung Dishwasher less three years ago after we bought our house. So far we had to call a tech guy out at least four times and it still gives an error message! The dishwasher does not dry or clean our dishes! Do not buy Samsung appliances. They suck!! Horrible and so disappointed.

This gas range fails within a year!!! PLUS it has been a total nightmare getting service for Samsung products. I finally realize from other reviews their products for the home are subpar. Only 1/2 the oven has worked the full oven has not. Now I have a brand new range with only a 1/2 oven!!! It is my understanding from reading other reviews if you use the self cleaning feature it MELTS the buttons and the circuit board. BEWARE OF THE short lived quality of the Samsung brand for this kind of product.

Im very disappointed with the product and upset at the lack of customer service and support. I purchased a refrigerator from Home Depot (22.5 cu ft food showcase french door, in stainless model # RF23HTEDBSR) and 110 days after purchase the unit failed. The first call to Samsung Service resulted in a technician coming out 5 days later and within minutes it was determined that the compressor and evaporator coil had failed. After 12 weeks, they failed. He was unable to repair and told me parts would be in next week.I found this unacceptable, that a nearly $3,000 unit would fail after 12 weeks and I would be without use of refrigeration for several weeks while waiting for repair. I had food that spoiled but more importantly for me and my family, had no use of fridge or freezer for weeks. I called Samsung service again to ask if something could be done and was told the system was down and could they call me back. I have yet to receive that callback. The transaction number is **. The unit was a lemon, I deserve a new unit or my funds returned. The inconvenience of this episode continues to rob me of time and has insured I will do my best to avoid Samsung products in the future. The poor customer service reflects poorly on the entire company.

We purchased our Samsung RFG297AA in 2008 and we have experienced no problems. The refrigerator and freezer have significant space for a family of 4. We are 100% satisfied with our purchase and would recommend Samsung kitchen appliances.

We purchased a Samsung Refrigerator that cost $2300 dollars. Weve had repairs on it twice. The ice maker had to be replaced within 6 months of purchase. The bolts in the door handle came out and Samsung says, Call your retailer, because they only service for 1 year. The retailer, Home Depot claims they dont fix door handles even if it is under warranty. Dont purchase a Samsung fridge because you will be wasting your money in repairs. It is not an high quality refrigerator. Probably made in China!!!

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!The worst part is the customer service at Samsung. I was on hold endless times forever. I was promised a call back from a supervisor within 48 hours which never happened. When I called back after 3 days and demanded to speak with a supervisor, after reporting Samsung to the BBB, I was told that I can continue to fix the refrigerator at my own expense because it is out of warranty! The man on the phone was very short with me and rude and dismissive because the fridge was 3 years old! As if a three year old appliance has a right to be breaking down constantly! I asked for a refund of the $1,400 I paid or for a new refrigerator, and he all but laughed at me. I will never buy another Samsung product again!

I bought a Samsung refrigerator 9 months ago. It worked for 4 months and stopped cooling. Then six repair calls, five repairmen, and several replacements of parts later, including the compressor, I was told that it was not repairable. Unable to reach Samsung, I contacted the California’s state attorney general’s office and they contacted Samsung within a week (complaints are not new to them). Someone from the office of the president called and was annoyed that I did not contact them first. I noted that they do not want to be contacted; otherwise, the number would be posted online. Instead, there is a bogus number with their corporate address. I was told that I would receive a full refund. They later indicated that full refund was only the price of the refrigerator, not the total purchase price (which included $158.00 in taxes). Ive refused to accept less than the full purchase price. I have no refrigeration for 5 months now and they do not care. Something should be done. Dont buy Samsung - you will regret it at some point.

Purchased a whole house full of new Samsung top of the line appliances Dec 2017. I’ll keep this review for the refrigerator only. The Smart Hub apps do. It work half the time and you have to keep signing in to them. The ring door bell as well doesn’t work because it will log you. My main people is with the ice maker. It broke the first month and for the next 4 months after I had it either repaired or the ice maker replaced numerous times. They finally just replaced the refrigerator. The new replacement the ice maker froze up and quit working 12 months later. The ice dispenser is junk because the crushed ice is so slow and will drop large chunk a out as well. This was a major mistake to go with Samsung.

We bought the range about a year ago. The convection oven quit working 3 months after we bought it. We just used the regular bake. Now it doesnt work. It heat up 175 and doesnt get any hotter. Its a lemon. That is the last Samsung Ill ever buy.

Ever since we bought the fridge it does not COOL properly, especially during the summer. We purchased the fridge in 2013. We’ve replaced several parts since then. Its hard to get a hold of someone from customer service. We are extremely upset because we spent $2,000 for a fridge that doesnt work & for that price we expect it to work properly. We also bought a used fridge for $175 & it works better than the darn Samsung. (>﹏

Samsung is 100% the worse product we have purchased in years. We have had a broken dishwasher in our kitchen for over 2 months. The unit broke shortly after purchase and we had to go through warranty. They sent Dish Network repairmen out. 4 times. Each time took a minimum of 5-7 hours. They showed up late, or not at all after scheduling a long window of when they might appear. They never fixed the unit and disappeared after it was establish they would have to replace the unit. We call Samsung and are told someone will call us back. We are also being told they are replacing it with the same unit which seems like a nightmare waiting to happen. Don’t do it!

My Samsung refrigerator is just 1 year old and the technicians have visited almost every month due to one or the other problem. It started just over a month when I realized that any fruit or vegetable I kept outside the vegetable compartment had ice in it. Even the cooked vegetables if kept in the back of the shelf had ice in it. I kept on complaining this issue to Samsung Customer Service. Every time they will send a technician who will change the part and go. It was more of a pain as I couldnt use the fridge to full capacity. As instructed by technicians there were so many things which I shouldnt put in certain shelves or the size of boxes. I kept away leftovers or anything cooked/half cooked. I dont remember till date if I ever had to be so careful in using the refrigerator. I couldnt use half of the space in refrigerator fearing it will get spoiled.Not only that, my refrigerator stopped working completely 3 times in just a span of 1 year. Again they had to change the parts. I kept on calling them and asking them to change the refrigerator as it was giving me so many problems (not to forget just in 1 year- full warranty period) but they just turned deaf ear to my requests, even when I contacted their supervisor. Ill never ever recommend Samsung refrigerator to anyone after this experience. It looks like every time the warranty expires, Ill have to keep purchasing extended warranty and bear with the refrigerator. This Samsung product has been a big pain in the ass.

We got a Samsung fridge less than 3 years ago from a relative, that only had it for 6 months. It has never been a good unit, so when it finally quit, we were not too surprised. When asked about the warranty, we were given the runaround for about 2 hrs. from our local Sears. We finally said enough, and went and bought another one from a different place from where this was bought, with 10 year factory warranty.

I have had this Samsung electric range for 3 years now and have replaced the oven control panel and two burner switches so far. The burner switches spark/short out and then the oven on led stays on all the time. Pretty loud spark occurs when you go to turn the burner off, scars you half to death. Samsung stoves are a piece of junk. Dont bother with them. Customer services also the pits. STAY AWAY from Samsung appliances. TVs and phones may be good but not their appliances.

We bought a refrigerator in June 2012 and it stopped working in November. We used the warranty service and they came out and stated they had to order a part. We already lost $200 worth of food and had to cancel our family Thanksgiving at this point. The part came in on 11/20 and the service company sent us a link to make an appointment. We selected an available appointment on 11/23 and took off work to be there. The service folks (Tech Pro Plus) never came. We looked online and they had changed our appointment to 11/28. After hopeless calls to the service company and Samsung, evidently the service place was closed that day. We went back to the link and scheduled an appointment for 11/26. Again, took work off to be here only to find that they again changed the appointment to 11/28. Samsung stated they have no control over the service company and that is garbage. Any company you use is a reflection on you! So incredibly disappointed and feel like weve been taken advantage of with this warranty service.

We purchased a Samsung refrigerator (Model # RF323TEDBSR) less than two years ago and have had three repairs. The latest annoyance was the loud cycling sounds that came from the unit and stopped temporarily when you opened the door. The tech said it is the fan icing up in the back of the unit and replaced. Here we are about 8 months later and it starts up again. Not impressed with Samsung appliances and will never purchase one again.

I just became aware of the class action lawsuit related to the faulty ice maker unit in my refrigerator. My model isnt explicitly listed, however it does state the list isnt limited to those units. I purchased from Lowes 01/07/2017 for $1805.01. I purchased (thankfully) the extended warranty as well. We dealt with the noise forever; weve had 4 service calls thus far for complete inoperability. Most recently phoned 6/4/21. First avail 6/18; ordered parts; returned 6/25 to complete. Never worked, and is now displaying error codes. Next avail 7/5 to fix. I realize I am fortunate to have the extended warranty but it runs out in 6 months; then Im stuck with a faulty fridge. I am hoping Samsung will do the right thing and pay out for those of us dealing with this problem.

When you spend over $3,000.00 on a top of the line refrigerator, you have certain expectations. We bought a Samsung French Door Refrigerator about a year ago. Model RF31FMESBBSR/AA. Do not waste your money on this refrigerator. I spent two days searching and comparing. I wish I had instead spent 2 minutes on this site. Ice Master is what they call the ice maker. It is a piece of crap. Small cubes that dispense out painfully slow. After about 6 months, the ice compartment started getting cracks in it. Now, ice maker freezes and stops working about every other week. I have to melt the ice with a hair dryer to get it going again.Also - door bins started breaking after 3 months. All but one are now broken. They tried to make these pretty, instead of functional. 3 pieces - plexiglass, plastic, and a metal band that holds the plexiglass in place. Once the cheap/thin plexi cracks and breaks, the band falls off. Warranty procedure is an absolute joke. Stay away from Samsung. It looks way better than it works.

Did not make ice as it should. Then the ice sticks together. Went on vacation. Came back 5 days later and ice maker basket will not release. Is stuck in freezer. Cannot unload stuck ice.

I own a Samsung black stainless steel refrigerator. The ice maker stopped working a few months later. Never made a big deal about it but after calling Samsung they wanted to charge me for a tech to take a look. I did buy the extended warranty. Samsung has a class action lawsuit against them for this problem. They never made the American public aware of this problem. They insist there is no recall but acknowledge via bulletins there is a problem. I asked both chat technician and customer support why are we not being told and asked to speak to someone who could answer me. I was told no one could call me by Kit the chat tech and customer support hung up on me.I own about 12 different Samsung appliances. Disgusting how they take our money and then turn their backs. I am a hard working American citizen and I refuse to put another dime in Samsungs pocket. Their employees take joy on seeing fellow Americans used and I would never recommend buying Samsung again. I wasted 4 plus hours to be lied to then to be hung up on. I would recommend never to buy Samsung and I will make it my duty to rid my house of all Samsung products. This company is all about defrauding hard working Americans.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

Samsung is my go to brand for appliances. I didn’t hesitate buying my Samsung gas range and lm happy with its performance but I am not feeling same about the look. Two things disappointed me when it arrived after ordering it online, sight unseen; the bright red lined knobs on the sleek white range and especially large gap between the warmer drawer and the oven door. If they could correct that, I’d be 100% happy with it.

It looks very nice and all features are wonderful. But every month the tube that goes to the ice maker would freeze and everything around and the inside top of the refrigerator had ice. They kept telling me I don’t push in the ice bucket all the way but I had never taken it out. Finally I had to take it out because every week it would do it I had to take a blow dryer and fix it myself. Thank goodness I don’t have that fridge anymore and got an LG.

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

I bought model RS267 LBSH side by side in May 08 from Lowes. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting. We threw stuff in the chest freezer, and put fridge stuff outside since its in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, Im trying to decide whether to trash our good looking but problem prone fridge and buy another. Im not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. Its the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So Im now researching for more reliable fridge brands.

We bought a $2500 digital four-door refrigerator from Samsung (model RM255LASH-XAA; serial number 40504043EP100202-Z) through Lowes four years ago. Not a year later, we had trouble with the ice-maker. Luckily, it’s under warranty and we had a tech out to replace it. Again, the same thing happened a year later. This year, 2012, we noticed a leak underneath which caused a puddle on the floor beneath the refrigerator. It’s out of warranty. We called a technician ($100). After extensive search, we found out that it was the defrosting system. It was not working and we needed a new complete defrosting system ($500) as Samsung didn’t replace the heating part alone. We will manually have to defrost it ourselves in the future, which is ridiculous (back to the stone age). We did not want to put a dime more into such an expensive appliance. We will not trust Samsung again for purchasing.

We bought our refrigerator (Samsung RS261M/XAA) from Pacific Sales In Ontario CA. Like many others here, we decided to pay a higher price in hopes of getting a better product. This product lasted about 13 months. The warranty is 12 months. The refrigerator starting making this loud horrible racket which turned out to be the infamous ice dam hitting the fan. We removed all the food and defrosted it. This quieted it down again. Three months later the noise is back and were spending another weekend fixing it. We cannot afford another fridge so were stuck with this cycle for now. Do not buy Samsung Products. They are defective and they do not stand by them when they break.

Dont buy a Samsung Refrigerator!!! Our Samsung has been the worst of worst. Two months after we bought a $3000.00 one the whole electric panel went out. Everything thawed out. They kept playing games about paying for the lost food. They never did reimburse us. Ours broke down 4 times in 2 years. We also had to replace both of the ice makers. One of them 3 times because the water leaks underneath it and freezes the mechanism that turns the ice out. Then when you try to get ice from the dispenser it cracks the ice maker and it has to be replaced. The water also leaks down in the inside of the refrigerator and runs under the storage bins and then on the floor when you open up the fridge. After replacing it 3 times we just dont use it.Samsung does not stand behind their products. Even though our fridge was without doubt a lemon they never replaced it. They play constant games of lost paperwork and unbelievable stalls until you just give up and pay to have it fixed yourself. The problem is they can stall forever but you cant go without a fridge. My daughter bought the same model as ours and she has had a lot of the same problems. They never fixed hers either. Never will I buy a Samsung product again!!!

We bought our dishwasher (Samsung stainless DMT610RHS) less than two years ago, in November 2012. Since we bought it, it has leaked (just a small puddle), it often smells, it stopped cleaning the dishes well (the spinner or impeller was blocked) and now the display only shows part of the numbers and the pump doesnt seem to be working. The bottom spinner doesnt spin or have water come out of it- so the dishes dont get clean. The leaking stopped after I cleaned around the seals, or maybe I just moved them as there wasnt really anything there to clean off. We took the spinner out and unblocked it. And just tonight we unscrewed everything at the bottom and cleaned it out. Guess what we found? A plastic part (from the cheap cutlery holders) lodged in the bottom impeller.Now it seems to be working but it is leaking again. And the display still looks funny. Only parts of the numbers light up. I was hesitant to buy Samsung, but my boyfriend paid for it and convinced me that it would be fine. I will never buy anything from Samsung again!! I have been looking for a new oven and always tell the sales person NOT SAMSUNG. Lowes and Samsung both told us that it is past the warranty so we would have to get it serviced. I cant believe they dont stand by their product. I bought a Kitchen Aid dishwasher on craigslist for $50 for my tenants and it is way better than this $600 one.

Well, every appliance in my home is Samsung bought from Best Buy and still under extended warranty. My washer is recalled and Samsung is offering HALF for what I paid for and Best Buy is offering a new Samsung. My matching dryer is on its 5th repair and also offering a new Samsung. My fridge is on its 3rd repair, would be MORE every 2 weeks but we fix the ice maker ourselves. In regards to sending me a new Samsung, I will never ever purchase one again so I don’t want a new one just to be broken and putting my family at risk. My fridge ice maker is freezing over, causing blockage and the fan to stop working, which causes spoiled food- which is why we fix it right away. I will NEVER buy a Samsung product ever! Don’t waste your time or money.

A beautiful piece of junk! Pot scrubbing function is terrible, likewise dishwashing function is just as good as the low end GE, meaning awful, dishes actually, always came out worse than when we put them in. Only good thing I will say about Samsung is they told us to cut the cord, send them the picture of it with cord cut, and within 30 days they sent us a check.

We bought a Samsung range NE595R1ABSR in July 2012 when we were renovating our kitchen. We also bought a Samsung refrigerator and above stove microwave. We arent happy with any of these appliances, but the range is a safety hazard. The first incident happened when we had several guests for dinner. My husband and I were cooking and suddenly I felt an electrical shock and heard a loud noise and the electricity for the whole house went out. The Samsung tech didnt find anything wrong. I was scared to use the stove after that, but started using it again. A few months later I was just warming up something on low heat and when I touched the control knob it gave me a jolt, made a popping noise and the stove shut down completely. My husband had to reset the breaker, but I wont use that burner again or touch that knob. Samsung now says it isnt covered under its manufacturing warranty, but I have an extended warranty with the store of purchase. Although, I think Samsung should be responsible because they knew about it within a few months after I purchased it and they did nothing except tell me it was perfectly safe and nothing was wrong with it. I really dont feel safe with this stove and want my husband to put it in the garage. It also has a problem regulating the heat. I can never adjust it properly to cook food evenly. The burners just ignore the temp control and heat will go up and down erratically. The oven is the worst one Ive ever used. I used to love to cook, but now I really hate it.

Purchased in December of 2011 and we have had trouble with this refrigerator (model RS263TDBP) from the beginning!! We had to replace the ice container within six months because it cracked. The ice falls out of the ice maker on a daily basis. Within the last few days, the fan started making a ticking sound and today the refrigerator side has stopped cooling. I called the help line at Samsung and was hung up on four times. I have contacted Sears, but no one has called me back. I am very disturbed by Samsungs lack of care attitude! I think a major appliance should last longer than three years!!! We should be able to file a class action lawsuit against them! They need to stand behind their products!!

When we built our new house we decided to buy Samsung products at Sears. The first Samsung Fridge that we bought quit on the first day. This should have spoken volumes to us but we were too excited. The fridge was promptly replaced. We have had nothing but trouble with the fridge. Every 3 weeks we have to remove a significant amount of water from underneath the deli tray. Our ice maker will occasionally work and we cannot up or lower temperatures as the temp controls no longer work. Our strong recommendation if you are in the market for new appliances, especially a fridge, DONT buy Samsung. Youre simply buying JUNK that will be nothing but a headache for you!

Despite the bad reviews for the Samsung slide in stove, I was smitten by the good design. Moreover, online specifications (since changed by Samsung, but I still have the original) offered a broad range of heights to fit a higher counter top than average. For the last 10 months since its purchase, I kept the stove top like-new, wiping carefully with baking soda if necessary, after every use. With no apparent reason, the stove cracked in the middle and NOT EVEN when in use. It happened literally overnight. A straight crack, it was deemed a heat crack (isnt this a stove?) and the warranty covered its replacement. Still, there should be NO excuse for any product to be so shoddy. I have read about multiple cases of other cracks, some considered the consumers fault, but I doubt it. This and other appliances with absurdly short planned obsolecence should be regulated and the consumers should be better protected.

They told me the refrigerator Consumer report best refrigerator. The refrigerator I purchased has been nothing but a piece of junk, almost all my shelves on the door has broken every winter. I have leaks behind the crisper drawer and have to unthaw it. And my ice maker keeps screwing up and has broken the basket because of water leaking all down in it and this is not the first time it has done this. I will never purchase another Samsung refrigerator as long as I live.

They would not replace the lettering on all appliances and suggest that I paid for a new set of lettering and paid for the labor to have them put back on... they would not even send me the lettering free for no reason. I have had so much trouble with the dishwasher in my life. I will NEVER buy a Samsung product in my life. They built such a poor appliances that I do expect for them to be out of business.

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued. My husband went back to Home Depot yesterday asking that they replace this fairly expensive appliance and we were told that since the warranty had run out that they would not be replacing it. What does this mean? If we had not bought the warranty and just had them out over and over would it have forced a replacement? These digital display and sensor units are just not engineered well! We will not ever buy another and are thinking of looking for older refrigerators at vintage repair places. Apparently the idea is to get us used to expecting **, buying warranties and subsidizing the industry! !

Purchased this in Sept 2015. Very upset the way the 3 panel glass on the oven door is getting drips (inside the glass). I keep it clean and there is no way to clean this mess. Why is it that this could happen in a new stove/oven? :(

Samsung refrigerator three years old. Defrost every two months. Paid 370 dollars to get fixed. Keeps freezing up and spoiling food. Got fixed and STILL freezes up in back and fridge temp goes up to 55 and wont cool down. I cant even buy milk! And I paid 2000 dollars for fridge. Samsung wont back fridge! Says it is not a serial number under recall but does EXACTLY what recalled ones do! Im so sick and tired of spoiled food and lost money and worrying my kids will get sick from from this ordeal on fridge!

I purchased an entire suite of gorgeous Samsung stainless steel appliances for a hefty sum of money. The Samsung dishwasher NEVER cleaned the dishes. In fact, the dishes came out dirtier than when they went in. After 5 years of having to hand-wash EVERY glass that came out of there, I purchased Bosch dishwasher. What a difference!! Every dish that I unload is now sparkling clean, literally.As for the rest of my Samsung appliances... The over-the-range microwave touch screen panel went out after only 5 months (covered by warranty). The touchscreen panel went out again after another year, which Samsung refused to warranty it. To repair it would have cost more than to replace it. I replaced it with a different brand. Oh, and the authorized Samsung repairman said to NEVER put a pot of boiling water beneath the touch screen panel. Really? Its an over the range mounted microwave.As for the Samsung range, one burner on the electric, smooth top range completely stopped working after 2 years. I had to have that repaired for a few hundred dollars. As for the Samsung refrigerator, the icemaker went out after only 7 months. They only warranty the icemaker for 5-6 months. That cost me $400 to replace. It went out again 3 years later, and again had to replace it. The freezer door also had to have the hinges replaced after 3 years. So now, I have an entire kitchen of mismatched brands of appliances. STAY AWAY FROM ALL SAMSUNG APPLIANCES. YOU WILL SPEND A FORTUNE REPAIRING THEM.

Mother boards failed in 2 year old unit. There was no one to service the unit even though I had the extended warranty. Samsung was unwilling to help and tried to get out of it. The company pushes the extended warranty but then wont honor the warranty. When you call the customer service number you get people who can barely speak English and those that can speak English are so hard to understand. They make you feel like you are clueless as to how a unit should work and make you feel like you did something to cause the failure. Having to throw out food because of non-functioning refrigerator is not a good thing. Totally useless piece of electrical garbage. I finally gave up and bought a Whirlpool unit. Samsung makes an impressive looking unit but it doesnt last and the company isnt interested in fixing the problem.

Dishwasher failed after 6 months use. It set idle for one year. The heavy light constantly blinks and the discharge pump constantly runs. Samsung wont warrants the unit and has no tech support available that might be able to diagnose the problem. I purchased a Samsung refrigerator at the same time and have had problems with it as well. It is apparent that it is cheaper to replace the dishwasher with another brand.

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezers side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

I purchased French door fridge (Model RFG298AARS) in May 2010. To be safe, also bought the extended warranty. First problem occurred within 6 months - some sort of electronic (control board) problem. Still under warranty, so no cost issue. The part was replaced at no charge. Serviceman suggested a surge suppressor to help prevent damage to electronic components. Got one and have had no similar problems since. After about a year, ice started forming under the pull-out meat tray, freezing it in place and making it difficult to open. The service tech said it was a manufacturing defect and ground off part of the drip pan. Seems to have corrected the problem. Without the extended warranty, I would be facing a large repair bill. I have also had problems with my Samsung dishwasher and electric stove. l am very disappointed with Samsung kitchen appliances and will not purchase in the future.

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

I spoke to the customer service center on 3 occasions about the black stainless chipping off, nice then I have only used wet paper towels and the black stainless “appearance” has in places completely WIPED off! The range was over 2 grand and I was told there is nothing Samsung will do for a cosmetic issue. DO NOT TRUST THESE PRODUCTS! Completely shocked and dismayed!

New Samsung refrigerator bought at Home Depot quit working after a month. Samsung sent a repairman out and he could not repair it. Samsung and Home Depot have been giving US a runaround for seven months. Samsung said they would refund our money months ago but nothing but BS from them. Do not buy from Samsung and Home Depot.

The refrigerator side does not stay cold. Ive had technicians come to the house three times. Ive been told that Samsung has flaws in the design that cause critical areas to freeze up. Once frozen, you have to turn off the refrigerator for a few days to let it de-thaw, then turn it back on again. If that were not enough, because the outlet for the defrost water becomes frozen, you have to chip ice out of the bottom every few weeks. Do not buy Samsung!

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

Same problem as hundreds of others! A beautiful $2200.00 problem! Only 3 years old and nothing but problems! Freezer works fine, but fan freezes up so the fridge stops cooling. Never trust the temp, bought 2 fridge thermometers to keep in it and watch them constantly! Lost lots of groceries, had a new control board put in to fix the problem, but after 2 weeks had to thaw it again; now after only 1 week, it’s happening again. Is there a fix or do I go buy a new one? Would like to join a lawsuit with others!

OMG, Samsung refrigerators are totally worthless. We have had so many problems and service calls with our new Samsung fridge. Talk about, sounds like an airplane? Yes, it has something to do with the air circulation fan behind the thermostatically controlled shelf. The noise starts as a humming and moves on to a machine gun, hard click about once every half second. It started when the machine was new and happened 3 more times. The 1st and 2nd time we had it repaired. Today we are hauling away this nearly new machine.We loved this machine when we were shopping for a new fridge. We got this one because it had a dual compressor and a special thermostatically controlled drawer. Love and joy ended real fast because those are things that broke first. (We are 2 old people and we hardly go into the refrigerator -- so you cant blame any problems on kids and abusive overuse.) We hear our problem this week is a broken diverter -- will only be a mere $750 to fix. Right now our shiny, stainless unit is sitting on the sidewalk. Our fabulous new fridge from Home Depot is a top of the line LG for several hundred $ less than $2000 -- LG getting about 5 stars from reviews.Now that Im looking at general reviews about Samsung, everything they make seems to be horrible. How could that be?! We used to buy a ton of Samsung stuff -- not anymore. There are so many little, bad issues with this fridge and I see nearly 1500 complaints (a lot of them from 2015!). All I can say is -- get an LG from Costco or Home Depot -- they seemed to have the best price, haul away fee, etc.

We purchased this french door refrigerator from Best Buy 3 years ago. We purchased the extended warranty and didnt need to use it. As soon as the 2 year extended warranty ended the refrigerator started: the temperature at the top started saying numbers that meant it was cold enough. Then the ice maker quit working & broke. The freezer door wouldnt close correctly. We called Sears Repair since Samsung gave us the run around. Sears came 4 times. We paid for new gaskets, new hinges, new ice maker, new mother board. Ice maker doesnt work nor has it since the guy left after putting it in. Water flows into the crisper drawer & floods our kitchen every so many days. UNREAL for a $2000 cost put extended warranty! I wouldnt buy Samsung again. We also have a plasma tv & sound board neither work correctly!

Samsung Refrigerator RF31FMedbsr/aa - Nothing but problems with the ice maker. Have had it work on it once already. It freeze up and makes no ice. Too expensive of a product to recommend.

RF267ABRS - My experience leads me to believe that Samsung refrigerators are junk. They look nice but after a few years, you will have problems. It started with the lower part of the refrigerator filling with water that iced up and leaked onto the hardwoods. I kept having to get ice and water out of the fridge, then it stopped (for now). Next, my ice maker chamber stopped cooling. Theres nothing online about how to fix this (that I could find). I called Samsung but if the fridge is not under 1 year old then they tell me they can set me up with maintenance but I have to pay for it. I had to buy a new washer and dryer and decided it was time to stop giving loyalty to a company that in my opinion, makes things to break. Stick with Samsung TVs, skip the appliance.

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

We have a 3 year old Samsung range with a flickering display panel. I found what I needed and found the part number but when I tried to get the part from Samsung parts dept. the reply was no part found. Ive seen many others who have the same problem. A 3 year old stove shouldnt be having problems like that. Very poor.

Purchased this refrigerator on 09/04/2017. First issue was with the computer connecting to Samsung app. After multiple tries and updating this problem was resolved. Other problem is with the ice maker. Currently still purchasing bagged ice due to lack of function. Called Home Depot in Knoxville because we purchased warranty through them. They told us it was still under factory warranty so they couldnt help us. Wondering why they sell warranty if they do not honor it at this point. They gave us the phone number to Samsung so we attempted to go that route. First of all customer service rep was very hard to understand. Her ability to speak English was very much lacking. After almost an hour we had no resolution to the problem. She insisted it just needed reset and would not schedule a repair technician to come out. Needless to say after resetting the problem still exists and we are still buying bagged ice!

We purchased a Samsung refrigerator instead of another brand for two reasons. One I liked the french door in the middle, and second we had numerous other Samsung electronic products and they performed well. That was our first mistake. Just because a company makes a good Television doesnt mean they know how to design and build an equally well performing refrigerator. About all I can say about it is that it does freeze but from there on forget it. The ice maker and in particular the dispenser suck. We never get only cubes, we also get crushed along with the cubes and the crushed flies all over. After 2-1/2 years Im ready to give up.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

For everyone who like me are Stupid enough to purchase a Samsung refrigerator, I have a hint to fix the ice maker. Go to local convenience store & buy ice to load in it. This piece of crap was engineered wrong. After numerous calls & at least 3 service calls it has been out least a month now. I will NEVER buy anything with Samsung.

Worst stove range, and worse part is that Samsung wont do anything, the grills are made out of cheap materials and Samsung knows but they try and make you believe that you dont know how to clean them, plus the grease bakes on the grill and wont clean.

Word to the wise.. Never buy kitchen appliances from Sears as they have no service department. Their service work is subbed out to other companies. When you call them for service work you will be talking to someone who sounds like he or she is from Pakistan or Korea. They are extremely expensive and you have to work around their schedule. I have owned a new SAMSUNG Refrigerator for less than five years. We purchased the three-year warranty when we purchased it, but it did us no good as the Refrigerator quit working and couple of months, after the warranty expired. The unit started to make a clicking noise and then it quit cooling. The service guy shows up after going through the circus of getting him out there to tell us that the unit is frozen and he sees this issue quite often. He charges me $225.00 to defrost the frozen motor and he tries to sell me another one year warranty for $300 plus dollars. Its now 13 months later and we are experiencing the same symptoms. The fan motor starts the clicking noise and the unit quits cooling. I called Samsung to let them know what was going on and to see if they help me out because of the lemon that I purchased from them. They were not willing to work with me in any way. I have a KitchenAid refrigerator outside that I have owned for ten plus years and I havent had the first problem with the unit. I am done with the Korean Samsung Products.. Buy American made products!!

850$ new Samsung dishwasher never worked properly. Bottom bracket didnt slide in and out without a huge struggle. Made numerous calls and all we got was BS. Worst product and customer service. We are now throwing it out and buying a 300$ dishwasher.

We have had this Samsung range NX58H5650WS for 2 years and 2 of the front knobs have snapped off. The company said they would be happy to let us buy two more, at a ridiculous cost. However they would just be the same cheap plastic knobs that will break again. Also, the middle griddle sounds like a good idea but you cant use any of the elements when you are using the griddle.

Bought my Samsung dishwasher from HH Gregg. It started getting the LE code after 2 months. The first time the repair company came out they played dumb and said it was probably just because the top drawer wasnt pushed in all the way. Got the same code (and water everywhere) a week later. I have a video, but unfortunately I cant upload it here. Im certain there will be a class action suit for this piece of garbage. I dont understand how Samsung could have such a lack of testing and quality control on this appliance. I was starting to call myself a Samsung fan boy until this...

Samsung refrigerator ice maker freezes up and has issues with temperature. This is a manufacturers defect, a design defect, and Samsung sold the refrigerator knowing that it has recurring issues. There are several service bulletins about this and Im aware of many complaints due to this defect. We have had issues with this fridge since purchasing due to this defective design flaw.

We purchased this Samsung Dishwasher in May of 2013 mainly to replace our 15 year old Whirlpool contractors grade dishwasher, even though, it still cleaned my dishes with no problems. It was a breeze to load and the dishes still sparkled after 16 years of use. We were planning a kitchen renovation within the next several months, so we decided to start with the replacement of the ugly, old, but still effective Whirlpool. We went with Samsung because of its reputation as an electronics top brand. Our whole family had Samsung smart phones and TVs and had no complaints. Apparently that is where Samsung should concentrate their efforts. This dishwasher has NEVER properly cleaned our dishware. After 2 + years, Ive yet to find a sensible pattern to place the dishware for cleaning. My Whirlpool was so easy to load. This one is ridiculous. Even following the manufacturers guidelines, the dishes still do not get clean. I will say however, that it is QUIET! You can barely hear it running. I guess it doesnt need to make a lot of noise if its not doing anything productive. I am so disappointed in this $800 purchase. The stainless steel does, or did, look nice when we first got it. Very soon after, the stainless steel became stained, even though I carefully followed manufacturers instructions on cleaning the surface. Shortly after the 1st anniversary of purchase, while wiping down the front of the dishwasher one morning, the entire SAMSUNG lettering came off on my dishcloth. So now, we dont have to be embarrassed that we have a Samsung kitchen appliance. This purchase has not been in vain however, because we now make sure to always read reviews first before making any purchases of large ticket items. BTW, love our LG washer & dryer, still perfect after 8 yrs of use! Really glad we didnt purchase the Samsung refrigerator, we were so sure we wanted. But thats another story!

Purchase a Samsung dishwasher in January 2014. I was very excited. It was very nice looking - all stainless steel. It just finished off the appliances that I had in the kitchen and it was a Samsung and they make good everything else so the dishwasher had to be good. Made the mistake of not buying the extended warranty as Ive had issues with those with other companies in the past. What a mistake from the start. The dishwasher gave his problems. At first it didnt want to drain properly then four months in, the lights were flashing on and we had to call Samsung who sent somebody out 4 days later to tell me that it needed a new control board. Shouldve realized that there was a big issue when the repairman himself told us that Samsung was having problems with this machine.Next came the noise that it made but it was draining and then after that came the awful smell and two weeks ago the light started blinking again and guess what out of warranty and Samsung wont help which is just fine because in my opinion it is the biggest piece of garbage I have ever wasted my money on. Samsung should be ashamed of themselves selling this to the public. Do they not realize that theyre hurting any reputation that they had.

If a 0 was available for rating I would rate Samsung with a 0... Never again will they have my business. I purchased my Range glasstop NE59J3420SS at Home Depot on April 2016. Not even a week I was cooking and heard a loud pop noise and removed my pot and saw that the glass was cracked. I immediately called Samsung and the conversation started nicely and was under the impression that they would fix it since the agent told me they would. I send pictures of the damage and of receipt of purchase. They told me they would call me... Never received a call from them. So I called a week later to see what was going on and they had closed my case because no pictures were received they said, which is bs. New agent created a new case number and had to resent everything. She said I had to wait for 3 days and they would call me with an appt sent up for a technician to come and look at it. Again never received a call so called them... They gave me the appt for the technician to come and thought he was gonna fix it. Instead he left with no answers to my questions so called Samsung back and they kept saying they would fix it. Waited and waited and waited and nothing from them. Called again to see what was going on and said again they would send a new technician to look at it. Dont know why. They already seen pictures. But the new technician that came was checking our oven which our oven was working and told him it was the cracked top not the oven and again left with no answers. I called them and said they would call me back. Again they never did. After weeks of waiting for their call I called them back and said it was physical damage and would not be covered. Wtf... Not even a ** week with it and still fully under warranty and they wouldnt fix it. This company is really a ** joke. I was calling them constantly for over 5 months to get this fixed for them to tell me at last that they would not fix it. Very disappointed and frustrated process to go thru with this company. Never ever again will be buying from them. And to make it worst Im still paying Home Depot for this???? PLEASE BE AWARE!!!

I spent 6 months last year dealing with the same problem on my Samsung Refrigerator French Doors as Denise from Eastport, NY. The end result was a manufacturers defect and it was corrected by changing a metal piece which originally was about 2 inches long to a new piece which is now about 4-5 inches long and this allows the fridge to drain the water to the freezer section which it couldnt do before. Before this fix, the back of the refrigerator was full of ice. The temperature control stopped functioning and water was all at the bottom of the drawers since the drain was blocked with ice due to the defective metal piece that was not long enough to allow water to drain. This was very frustrating and, after many phone calls and visits, they realized the defect and changed all the parts again. I was still covered by my insurance plan but what happens to those people who didnt purchase the plan?

I bought a new Samsung Stainless Steel Range in November 2011. I was away for 3 years and the stove was hardly used. Just got home and was cooking for about two months. It seems to have a problem heating the oven and cooking a small chicken takes much too long. Burned on the top and undercooked below. But the MAJOR issue was my exploding cooktop. I was sitting in the living room. I had just warmed my soup and had turned the cooktop off. I then heard a major explosion... like a gun going off in the kitchen. The cooktop had completely shattered. There was nothing on the stove thank goodness and no glass was projected into the room but it really scared me. I know from reading the other complaints I share customer experiences of poor quality and feeling afraid of your stove. I also know they will tell me the stove is past its warranty. I wont even try. It was defective with only 7 months of real use. Built in obsolescence is alive and well with Samsung.

RS2530BSH/XAA - So far the control board has been replaced and no cooling still, parts take time to arrive so had to buy a new refrigerator to keep baby milk, my medicines and food in general. Since purchased 5 years ago had twice wasted the food stored and three repairs.

Ice maker had frozen up so I removed the ice device and let it thaw out. When I returned the device to the freezer it would not make ice anymore! I reviewed the manual, I shut off the electricity for a while, etc. Nothing worked. My wife, who keeps all manuals for equipment said, heres their phone number. It took about five minutes of the customer service person to suggest we re-boot the unit by pressing a previously unknown button on the back inside wall. We got ice cubes again! Everybody needs a wife like mine and a customer service department as good as Samsung.

My dishwasher has a lot of features with options that come in handy. A heavy scrub at high temperature is very good with greasy pans. A regular wash is also very good for just dishes, glasses and flatware. So far I have no complaints, it seems to do the job well.

The Samsung dishwasher is quiet, large, and does a great job cleaning dishes. As an added bonus, it has an appealing outer appearance. It uses less water than older generation dishwashers and it uses less electricity.

I have had this refrigerator for approximately 1 year, I absolutely love it. I do not know the exact model but it has the freezer on top with an option to change the settings to allow the top to convert from freezer to normal refrigeration which is how I use mine for added space. I never hear it running, absolutely the quietest refrigerator I have ever owned. I have the darker charcoal looking finish, love it.

Samsung has the absolute worst customer service. Their products fail, and Samsung does not take responsibility for design defects that result in multiple failures, even after multiple repairs. Please do your research from feedback from consumers who have actually purchased and owned the product for more than two years. (Although Samsung’s refrigerators are failing at a faster rate than ever, as some people are now experiencing problems within the first months of ownership as opposed to two years.)

As others have noted the refrigerator by Samsung has been a problem since day one. Water and ice accumulates in the vegetable bin area. The water storage vessel located on the back wall freezes and has ruptured on several occasions, requiring replacement. The defrost heater shorts out and is not operational, numerous issues with the main control board and the reprogrammed and updated replacements, poor design and engineering requiring design modifications in the field, water and ice systems freeze up, do not work and do not dispense. Overall, Samsung service is unresponsive and basically not knowledgeable. Their design and engineering groups dont have a clue. Most recent repair included the installation of new and upgraded main panel which was to resolve all the problems. Issue is that after the installation of three separate new and improved and reprogrammed panels only some of the issues were addressed and the reprogramming actually caused other problems. The original main board panel that came with my refrigerator is long gone, no longer manufactured. The replacement panel has a new set of issues including that other basic functions were not programmed into the new main panel design. So for example, for the refrigerator and freezer to operate I have lost several functions such as the light in the freezer compartment. This item for example was never programmed into the newest control panel. I was told this directly from the tech rep at Samsung and the repair folks. Keep in mind my French door refrigerator that cost over two thousand dollars and is less than four years old is a mush mash of parts and accessories. The main panel has been replaced several times and three separate panels were required to be able, installed this time just to get to a point that the refrigerator functioned and the defrost heater assembly had voltage to operate. Keep in mind that I now have a refrigerator that have systems that cannot function because the main board was not properly programmed and Samsung does not seem to care. They wont even return a phone call and customer service is a joke. One more thing. I was with the service person the entire time that my refrigerator was being worked on. If I ever hear one more time the senior service technician from Samsung tell the onsite servicing rep let me tell you off the record what you should do I will scream!! The senior service tech at Samsung confirmed that there was a serious issue with the freezing and rupturing of the water vessels on the interior rear wall of the refrigerator compartment. He indicated that Samsung has failed to address this issue with a repair or service bull item as it would basically acknowledge that there indeed is a design and operational flaw in the unit. Off the record, the onsite rep was told to go out and get a thin piece of closed cell foam and place it between the water vessel and rear wall of the refrigerator compartment as some other site repair folks have found that to be the resolution to the vessel freezing and rupturing issue.” Well I will close out my comments for now, but will likely be writing again as the refrigerator has problem after problem and Samsung is unable to effectively resolve the issues. By the way, since my refrigerator, which is less than four years old is out of warranty, and I have had to pay for all the repairs myself, the cost to date now exceeds the original cost of the unit. The unit was about $2,300.00 and with the latest partial fix adding another $420,00, I am into this great product to the tune of over $4,800.00. No help from Samsung here!! Looking for a new refrigerator now and certainly would like to see Samsung step up and make this right and cut me a refund check for the $4,800.00 I have invested so far. Maybe they should also take into account the spoiled food and inconvenience to my family while they are at it. Dont Buy Samsung Products!!

No working fridge for 4 months and counting. I purchased the Samsung 22.3 Cu Ft counter deep Side-by-side refrigerator with thru the door ice and water - stainless steel. Model RS22HDHPNSR on March 21st, 2015. This fridge was to be the center piece of my kitchen renovation. It was my one big shiny splurge, costing me $2100. My fridge worked fine from March 2015 until November 2016, when it stopped compressing cold air. Since the parts were still under warranty Samsung agreed to have technicians from A&E electrical come to my home in Northern California SIX times over a period of FOUR months to replace the compressor, a 4-way valve and a motherboard. They have also reduced the pressure on something and then the next time increased the pressure on that same part. According to my calculations Samsung has paid over $1400 to fix my fridge, which is inefficient for this company and extremely frustrating and time-consuming for me. Each time a technician comes to my home they try to fix it and they cant. When a technician does come to my home it is not trivial. I have to take time away from work and wait for them to arrive over a 4 hour period (9 am to 1 pm or 1 pm to 5 pm). There have been two occasions when the technician had to reschedule because he had overbooked his schedule and one occasion when the technician just didnt turn up and didnt even call to reschedule. When the technician does actually turn up and has attempted to fix my fridge and failed, I immediately call Samsung and then have to explain my situation all over again. I then have to wait for another 2-3 weeks before a technician can come out again. And then the same thing happens all over again! Im at the point now where I have had the fridge finally deemed as unrepairable by a technician and have sent in my proof of purchase and the technicians report to executive customer services by email. Ive also threatened to take legal action if I am not compensated immediately because 4 months without a fridge and two young boys is physically and mentally quite miserable. For me $2100 is just too much money to throw away so I have no choice but to keep fighting this corrupt company. I am very disappointed that Samsung customer service have threaded me along for so long.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.