Samsung Model DW80J3020UB - I notice several weeks ago that it wasnt drying properly. Couple of nights ago I was getting ready to go to bed when I noticed the dishwasher was still running in the heavy cycle which we never use. I tried to stop the dishwasher but couldnt, it kept going back to the heavy wash cycle. Then the door latch broke and dishwasher thinks its in the wash cycle with the door open. I didnt want to go to bed with fear of the dishwasher start in the wash cycle and flood the kitchen. I took the door panel off and cut the wires going to the motor and the motor kept running, got the door to close with motor still running. Got up the next morning motor not running, went to Lowes and bought a Bosch dishwasher. This Samsung dishwasher was bought in Nov 2015. After reading several other reviews I had to add this to warn people not to buy a Samsung dishwasher. PS Lowes does not carry Samsung. Any more wonder why.

Bought 2 of these Samsung RF263BEAESR refrigerators for my sons. A few months later we realized they were both running practically all the time. On investigation we found that when the right door is closed last, it blows the left door open about 1/4 inch which exposes the interior of the refrigerator to outside air, rendering the insulation ineffective. However, its not enough to set off the door alarm so you wont know it. Samsungs warranty servicer for my area says its normal for this model and Samsung will not warranty this problem. My advice: stay away from this refrigerator unless you love to pay high electric bills. I wasted $3500 on these. I know I will never buy another Samsung product.

Beware > The drawers only pull out halfway making it inconvenient to put items in them and even more difficult to get items out. For example: a head of cabbage will not fit in a drawer. Beware of scraping your hand when removing items from the half open drawers. Ice maker malfunctions regularly: after dropping ice out of the ice dispenser and releasing the control, the dispenser door does not close fully, allowing warm air to infiltrate the ice storage compartment, thereby allowing ice to melt. The ice mechanism re-freezes the melting ice cubes remaining in the opening and in the storage compartment into a clump, preventing the further operation of the system. All frozen shut. Solution is: 1) empty the entire freezer and defrost for a few hours so the ice compartment can be removed, cleared of remaining water and restarted. 2) A service professional has to take apart the frozen mechanism and repair the defective parts. $$. Never again. P.S. Our Samsung printer/copier was also the worst. After the warranty expired it also malfunctioned requiring professional service. Also poor quality.

I purchased the new adjustable double oven range as I liked its versatility. In the past I had a Maytag double oven. In comparison, the Samsung glass top is much less durable and more prone to scratching and damage. I also cannot seem to get the self clean to function. Happy with the ovens but not sure Id repurchase.

I bought a Samsung Microwave and refrigerator a few years ago now none of them works. The microwave does not turn ON anymore. The refrigerator will not cool down either. All I can say I will never buy a Samsung product anymore.

We purchased our Samsung refrigerator, model # RFG238AARS on May 28, 2012. Glad we did not purchase any other Samsung appliances since. This one has been a frequent headache. In the beginning we were able to get many things fixed under warranty. We did not purchase the extended warranty. If a product is good, one should not be necessary. We have frost all through the freezer. This problem occurred during the first year of owning it and was fixed. A refrigerator that costs over $3,000 should last longer than 3 years. We also have rust in the tray under the water and ice dispenser. I thought stainless did not rust. I will never buy any appliance from Samsung again. I did call Lowes to let them know how disappointed we are with a product they carry. I wish I had seen and read the reviews I have just read of other peoples experiences with the Samsung refrigerator. We liked that it was cabinet depth and made ice in 2 places, in the door and in the freezer section. Samsung should stick with what they know and they do not know how to produce a quality refrigerator that is worth what we paid. Samsung should reimburse at least half of what we paid for this refrigerator.

Samsung MODEL RS277ACPN - we noticed water coming out from under the crisper drawers. Pulled the back off and the line was clogged with ice. We thawed the line out and raised the freezer and the refrigerator temperatures. STILL leaking.

I Do NOT recommend SAMSUNG French Door refrigerator. Does not stay cold. Freezes up and needs to be continually defrosted. I believe there is a defrost problem with a coil that is incorrectly placed and not long enough so continual problems. Didn’t last a week from last defrost. Waiting for serviceman. I’ve read this is a VERY COMMON problem. Will never buy SAMSUNG (samsuck) again!

In approx May 2015 we purchased the Samsung RFF18HFENBSR French door refrig/bottom freezer from Home Depot. Our renovations got delayed so we did not start using it until August. I gave it one star because it looks and fits great but the following year (after the warranty was over) multiple things started happening. First no ice, then water in right crisper and water under both crispers freezing up. I went online and this has been a problem with Samsung refrigerators, many models, for years. I didnt call them because after researching they were not even returning calls to those that had warranties.All I can say to those shopping, absolutely do not purchase their refrigerators. This is a continuing problem. I have to call a repair guy but more annoying is it may possibly be a simple fix. There is a problem with the heating coil not keeping the water from freezing in a little hole. So their fix was a metal piece that doesnt quite reach the hole too short so it wasnt a fix after all. So water freezes in the hole, then no ice, water in right crisper and water under both crispers that freezes. It also creates frost in the freezer and food in the refrigerator freezing. But now I have to pay god knows how much money for a repair guy, empty everything out of my refrigerator again. Some repair guys are also saying you have to replace the thermostat piping or something like that. Dont buy this. I never do this but I have a refrigerator in my garage that is 12 years old and has never had a problem and Samsung although they were aware from previous models continued to just make it with the same problem knowing it still didnt fix it.

Ive been so disappointed since I bought my Refrigerator at Lowes in 2011, paid over $1,000 and have had it serviced so many times. The ice bucket cracked, then the ice maker broke, it had a water leak. They had to remove the panel. It was FROZEN. Now, called again because I dont know if its the fan or motor, I hope my food doesnt go bad. Im upset because of all the problems I continue to have and have to get another service contract just so I can keep it as long as I can. The first refrigerator I had lasted 10 years and I didnt have as many service calls as I do with this Samsung. I dont think I will be buying another Samsung refrigerator again. Too many problems!!

I have had really a very bad experience with this fridge. This one is really not working good, it seems to have manufacturing defect. Till now I had complain 5-6 times, every time service engineer comes but the same problem persists again and again. Today also after complaining service eng came as usual and said it will take at least three days. If in this hot summer days I cant use my fridge then what is the point of buying this.

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

This microwave (model SMH1816S) started by itself yesterday, and the entire unit was too hot to touch within 2-3 minutes. I pressed every on/off button, plus all the other buttons, and nothing turned it off. Since this is an over-the-range unit, the only way I could stop it was to turn off the circuit breaker. Im positive this would have started a fire in my kitchen, which could have burned down my entire 8-unit condo building. Fortunately I was at home. I called Samsung repair this morning, but since the machine is out of warranty, the only thing they will do is send an authorized repair representative - at my expense. The machine is six years old, so Im not going to pay for even a service call. My old microwave was more than ten years old and still worked when I bought what I thought was a good microwave. Never again will I buy a Samsung appliance.

So our Samsung refrigerator that we bought for about $3500 stopped working entirely three weeks after the five year warranty expired. We called them up and told them they should fix it since its like a car thats completely worthless a couple of weeks after the warranty expires. Nobody would ever buy such a car. So they sold us an extended warranty for $345. After sending four different firms out over a month, they concluded that its not worth fixing. So now they decided to refund our $345. To which I said theyre just running a scam. If Samsung sells us the warranty but has no intention to honor it anytime the repair is expensive, what theyre saying it will only sell you warranty if the warranty repairs are less than what you paid us. Otherwise well just borrow your money for free until we give it back. Sounds like its a total fraud. Please contact me if you have purchased a warranty from Samsung and are interested in participating in a class action lawsuit.

Purchased a top-of-the-line refrigerator in 2018. Began having problems with the ice-maker/distributor almost immediately. After 2 years of service calls to fix it, Samsung declared it unrepairable. The warranty had expired by that time and Samsung offered a discounted refund in September 2021. After many confusing and contradictory responses and a complaint to the Better Business Bureau, my complaint was elevated to the office of the president in October 2021. Since then, assurances of the partial refund have also been responded to with confusion and contradiction. The complaint cannot be elevated and the representative is unresponsive. Supposedly, there is no higher level to complain to, and I cannot get my promised partial refund.

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

Purchased Samsung Refrigerator Model RF28HDEDTSR/AA Sept. 2014 from Lowes ($2300.00). On November 27, 2015 refrigerator stopped cooling. Called Samsung. They gave instructions to reset cooling by pushing buttons on the control panel. Didnt work. Was referred to their repair service Home Service Network. Left 4 messages. No response. Called Samsung. They tried to contact them. No response. Left message to contact me. Finally received call and they said they ordered part for the control and could put it in on 12/4/15, $90. Service call + parts and labor. Could not give me total price. Told if it was compressor it would be under warranty. I will never buy another Samsung product. From reading reports, these control panels have frequent problems.

Just purchased a Samsung RF28HFEDTSG refrigerator a week ago. Simply want to say that all Samsung refrigerators are shipped with a screw hole that is drilled into the appearance surface of the top of unit to store cord during shipping. They delivered and left hole exposed to dust and humidity. If you want holes drilled into your refrigerator and left exposed then purchase a Samsung. If you want a fridge without holes buy any other brand. From store purchased, Samsung hotline and Samsung regional representative no one offers reasons for their holey refrigerators. Samsung stinks.

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

Samsung refrigerator (RF4267HARS) with middle drawer and then the bottom freezer compartment has been excellent and I am coming up to the five year mark owning it. The only frustration with the appliance is dispensing ice. When the glass is placed up against the paddle and pressed towards the fridge you can hear the ice auger turning but no ice is coming down the ice chute into your glass. Odd you would think. Then I would open up the fridge double doors and absolutely every time I would be greeted by ice cubes falling down all over the fridge ledge and all over my kitchen floor. No matter how many times I have told Samsung operators that the problem is the size of the ice cubes. The ice cubes get jammed up in the ice chute preventing other ice cubes from falling down the chute into the homeowners glass. A family member purchased an identical fridge six months ago and guess what the ice cubes are half the size. No issues ever with their fridge. A technician replaced the ice cube machine a week ago and the exact same sized ice cubes are being made and the jamming still occurs. This morning I opened up the fridge doors and ice started dropping out of the fridge onto my kitchen floor again. Warranty runs out at the end of 2018 and I cannot wait to sell this fridge. I will no longer purchase a fridge with a ice dispenser.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

After 9 months of owning the refrigerator the refrigerator side stopped working. After a few days it turned back on, then it again turned off. The freezer side was still working with no problems. As soon as I was going to replace it, it turned on.

I will never buy another black appliance. It is a nightmare to clean. Otherwise Samsung makes a great product. It is about 5 yrs old and the refrigerator light blinks and won’t stay on. I have changed the bulb. I believe it is the internal workings.

I purchased my Samsung DW (Model DW933) through Lowes. After 2 months, I noticed a smell that is always present - even after I cleaned the dishes. It is awful. Plus, the glasses dont stay up. I have several broken glasses when I open my DW, I can count on one of them being broken... The top rack is a joke. Spoke to Samsung and they sent a repairman out... He was a joke. I could not understand him. He told me to use vinegar too like I did not know that already. Waste of time. Im SO FREAKING UNHAPPY with this dishwasher but Im stuck with it. Samsung should recall them... Oh by the way, the rollers on the bottom shelf do not glide back and forth. If you take the shelf out too far, it will fall down onto the door. There are no stops to prevent this from happening. I need some help here. I dont have 700.00 for another new Dishwasher. :(

We just bought new Samsung appliances from Nebraska Furniture Mart. Weve had them for 1 month. Last week, the fan on the microwave started coming on by itself. After reading these reviews, I dont even want these appliances. SMSGA-ME18H704SFS/AA-Otr Micro 1.8 Cu.

When cleaning I noticed a one inch crack in the cooking top. Called Samsung and sent agent. Took a picture and sent to mfg. They stated physical damage, so no recourse. My problem. Now watching it grow. Top is virtually a problem to clean each time it is used. Purchased stove, microwave, refrigerator and dish washer at sale at Best Buy. All are inferior to the products replaced after 17 years of service. What a mistake.

My Samsung microwave oven was purchased about 4 years before a move across several counties and lasted there about 6 more years. The oven was dark, rated about 1000 watts, and always cooked at an even pace. A bag of popcorn at 3.5 Oz. was usually cooked at 2 minutes, any more scorching the bag. My family used the dinner dish recook setting often. Some dinner plates were frozen while others were not, but the oven cooked them to a nice & hot serving temperature. The oven worked well daily until that final day when it quit for good. We replaced it with another Samsung microwave oven.

We bought a Samsung fridge with freezer drawer, two door and ice maker in 2014. The ice maker quit in 2015 around during December. We called service. They were very nice and helpful. The cost to repair we were told could be around 500.00 DOLLARS which is too much for a new fridge. Now we have to buy ice because there is no way to put ice in the maker. We had a Frigidaire for twenty years with ice maker still working. We will never a Samsung refrigerator!

My Samsung gas stove stopped working just past the two year mark. As I was about to put a holiday dinner for 14 into the oven I discovered that my oven was not working. The igniter had to be replaced and with the service call, the total bill was just short of $400.00!!! I am very disappointed with this product. I have had other stoves in other homes and I have never experienced such a poorly made appliance. The customer service representatives at Samsung Canada were completely unhelpful. I will never buy a Samsung appliance again! It is outrageous to have to do such an expensive repair on a relatively new stove. I might add that the stove is lightly used in a household of two adults.

First and foremost, Samsung does not have a clue when it comes to customer service. Theyre blinded by their policies. As a matter of fact, they have a department that goes by the name of Executive Customer Relations (ECR) which is intended to be there to help with escalated issues and even the manager of this department who goes by the name of Prosper, admitted to me that there is nobody in the company that we, as customers, can speak to that has the ability to determine if a replacement product or refund should be made. You may let this be a warning, if you are reading this, that Samsung truly does not have customer service support if you come across any major issues with your products.We have had our Samsung refrigerator for only 3 months and within the first 3 days we had our first service call for a defective water system. Then 2 months later the same issue and another major issue occurred and they plan to take our entire unit apart, and rebuild a brand new unit. I bought a brand new unit and do not wish to have a rebuilt unit as anyone in my shoes would feel. Unfortunately because they do not have a person who can help, I want to be sure that you, the consumer, has the chance to be forewarned about the reality of the customer service in this company.At the end of the day, there are multiple reviews about Samsung quality issues and service issues. Trust what you read as I wish I did when I was shopping for this. I love their TVs as I have a few and have not had issues, but their appliances are not their strong point. Just be careful with Samsung and really think about if you want to deal with this. They have only 1 star on this Consumer Affairs page, which should speak for itself.

We purchased a Samsung refrigerator in 02/2017. We are now waiting the third time to have it fixed. The major board that controls everything freezes up. We lose all the food. This time it will take 10 days to get the replacement part. We did get the protection plan but the company that fixes the refrigerator never has the parts. It has to break four times with exactly the same problem before they will replace. It is only 2 years old and cost $2500.00. NEVER will we ever buy a Samsung again. Why havent these been taken off the market?

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

I wouldnt recommend this refrigerator. After only two months, the water line started leaking. The product was still under warranty. Samsung could not repair the water line hose nor would they agree to replace the refrigerator. The water line connects near the floor and Samsung claimed that the damage was caused by me. Horrible experience. Thankfully, Best Buy let me return the refrigerator - no questions asked.

Purchased the Samsung French door refrigerator in mid-July 2014 (model #RF217ACRS/XAA) from HOME DEPOT and in mid-November 2014, while still under warranty, it stopped working completely and is currently sitting in my kitchen. I called the Samsung 800-726-7864 number on 11/6 to report the failure and ask for service. The woman I spoke to asked me to describe the problem which was that even though the digital readings at the top said the frig was 38F and the freezer was -2F, the food in the freezer had thawed and all items in the frig were warm. I asked for service and she gave me a transaction number (which I recorded) and said a technician would call within 24 hours. On 11/7 no call came in, so I called the service Center at 800-905-9505. They had no repair order for me and told me to call 800-726-7864, which I did and spoke to Frank, who said he would schedule the service and gave me a confirmation number. On 11/8, no technician called so I called the service number again. Again, I was told by Angel, no service order had been created. I went to the website and began an online chat with Vance ** who gave me more numbers (which I recorded) and referred me back to the 800-726-7864. After the chat they asked me to fill out a survey, which I was so happy to do and related the above travails. I then called the 800-726-7864 number again and got a recording that the line was closed for the weekend. On Sunday, 11/9, Samsung employee called and reviewed the previous transactions. She didnt know why the service had not been scheduled and scheduled it for me for Monday, 11/11 between 1-5 p.m. (ticket # **). To double check, I called the 800-905-9505 number to see if they had the order and they did. Monday morning at 8:33 a.m., I received a message from Jason at the service center canceling the appointment as his technicians were ill and was told to call the 800-905-9505 number and reschedule. The repair is currently schedule for Thursday, 11/12 between 8 a.m.-12 p.m. Well see if they show up and if so, what the repair is likely to be. Based on the reviews of these Samsung products I have read here, I am not optimistic that this product will every operate correctly. I would be very interested in joining with others about actions that can be taken to remedy this complete failure to back their products or provide customer service.

I purchased a set of 4 Samsung kitchen appliance in August. Shortly we found out that the food in the refrigerator freezes and the freezer’s ice maker stopped dispensing ice. Since it was 2 weeks since we bought it, I went to the Home Depot where we bought them to exchange it, but they stated that they will only return or exchange on the first three days and that we have to contact Samsung to repair it which it didn’t make me happy to hear that knowing that they don’t stand behind the products they sell. The manager said if Samsung attempts to fix it three times and the issue still not fixed then they will change it. So, I called Samsung and they started a ticket. Since then, it has been 2 months and several trips by the Samsung’s repairman, they were able to fix the ice maker, but the fridge still freezes the food and now when opening and closing the door the whole fridge makes a loud squeaking sound. On the last trip, the repairman contacted Samsung and stated that they have changed all parts they could, and the issue is still there. Samsung viewed the temperature difference and frozen food through a video conference with the repairman. They stated that it is the way that fridge is designed and do not put food in the back of refrigerator. I could not believe what I heard, and the repairman stated that he has done what he could. He wrote the report and left. In disbelief, I called Samsung customer service. The person helping me could not even access the ticket number to see the history and kept on trying to schedule a repair. When I asked to speak to a manager, somehow, she found a way to view the repair history and stated that she is noting the issue and a manager from the refund and exchange will contact me on Monday. So far no one has contacted me. We have been a Samsung family so far from our phones to TV, appliance etc. but starting to look into other manufacturers as the product quality and service is not there anymore. I hope they resolve this issue soon as possible as I cannot use my brand-new refrigerator. I try not to put food in it, because I have to through them away after a day.

I recently purchased a 22.2 cubic foot Family Hub 2.0 refrigerator. All I can say is that this is one of, if not THE best Ive ever purchased. Its very handy to be at the store and be able to look inside my fridge to see what I need. I cant imagine having any other type of appliance, and will use Samsung for all of my appliances.

I bought all my appliances at PC Richard when I purchased my house in 2014. The salesman recommended Samsung. Told me they were the best on the market. I purchased washer, dryer, stove and refrigerator all top of the line Samsung appliances. My dryer had to be repaired 3 times. Finally I replaced it with a Whirlpool. My refrigerator was fixed on 1/10/18, 6/22/18, twice in July and again 9/4/18 when the PC Richard repairman video chatted with a Samsung representative. Again new parts were ordered. Refigerator was repaired 9/14/18. Today 9/21/18 my refrigerator is again not working. I called PC Richard and was told refrigerator cannot be exchanged unless authorized by Samsung and since its a Friday that will not happen until next week if at all; meanwhile I should make another service appointment. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN. I am disgusted and extremely frustrated.

DW80J3020 Series Samsung Dishwasher - New kitchen remodeling Oct 2015 - all brand new Samsung appliances. March 14th 2017 wife is doing a evening wash - dishwasher shutdowns - no lights - AC feed fine (breakers AOK). Samsung service response (a three to five days time for service response). Local appliance company comes next day. Main control board failure. 17 Months MTBF. LOUSY! Assessment is labor, revisit and part but likely hood of another failure make this product a HAUL away to the disposal center. Samsung refrigerator noise/rattle issues, convention over poor stove top quality - scratches. SAMSUNG never again. I operate a small computer repair business - BOSH D/W to replaced this poor quality and poor service.

I bought this piece of crap dishwasher a year and half ago from Home Depot and it has been total garbage, does not dry dishes and poorly cleans them and worse of all it leaks from the front door which I cant seem to stop. I would love to have my money back but thats not gonna happen so good bye to Samsung products FOREVER!

Our fridge is 1 1/2 years old. The ice maker is not working (slushy cubes with unit freezing up). We did not buy the extended warranty, unfortunately, but it sounds like Samsung service is not great, even for those who do. Researched the issue and found that even by replacing the unit, it is likely to have the problem recur because it is a design flaw. Samsung will not guarantee the $500 repair with a new part will solve the problem beyond 90 days. We will not buy another Samsung product.

Bought the Samsung refrigerator about 2 yrs ago. Thought it was a nice refrigerator with pull out freezer on the bottom, easy for kids to use. Well its the the worst. Fan freezes up all the time. Need to keep unplugging it every few weeks to defrost else there this loud awful sound when the fan wants to kick on and cant cause its frozen. Wish I would of wasted soooooo much money on this. And would of kept my old refrigerator.

Purchased Samsung dishwasher in October 2014. By December it was showing codes. It really took 6 months to get Samsung to send a repair company. Three visits later, the machine finally worked after replacing all master boards, pumps, drains, etc... Samsung was horrible to deal with. The machine again does not work and is showing the same codes; we had to wash all dishes and use the CLR cleaner the repair people gave us to no avail. Samsung will not back their product. The repair company refuses to repair a Samsung product (this is Samsungs registered repair company) and we have an $800 machine that does not work and has not work for more than a couple of months. We are now going to try getting help from the Better Business Bureau. Samsungs customer care is HORRIBLE!

When the oven reached its temperature the back panel burst into flames. I called Samsung and they said they will pay for labor. We need to pay for parts since it is 5 years old. I think if an appliance goes on fire in your home they should make good on their products. I will NEVER buy another Samsung item and will share my story with whomever I come in contact with. We also needed to pay for an electrician, which was recommended by the fireman that came to my house.

Microwave Vent comes on and off by itself. Have to unplug it afraid of fires. Went online and saw numerous complaints about same microwaves. Plan on calling Lowes Monday to see if they will take it back. Samsung needs to be taken to task for obvious manufacturing flaws in microwave keypads. Will wait to see how Lowes and Samsung handles issue. A bit angry with Lowes who continues to sell this microwave knowing the issues Samsung is obviously having.

Icemaker not working again. Every three weeks I have to manually defrost icemaker with hairdryer. My first call under warranty they came out replace the icemaker. Did good for eight weeks and started all over again and I am being told even under warranty they do the repair the first time free. After that there’s a charge. Please never buy another refrigerator from Samsung.

I bought this induction range in June 2015. Eight months later the whole stove top ceased to function after three weeks of fighting with Samsung, I finally had a mechanic out to replace a burnt out motor. Meanwhile, the oven temperature kept dropping, and the thermostat did not kick in, making baking a nightmare. The mechanic came yesterday, told me to preheat the oven at least 30 - 45 minutes before starting to bake. I did this today - same problem. This did not happen when the stove was new, so how can it be a design problem? Samsung appliances are attractive but total junk. My son had advised me not to buy Samsung. How I wish I had listened, instead of being sucked in by Sears salespeople to buy this sexy looking stove. $2000 down the drain.

We purchased a Samsung microwave, range and refrigerator and have nothing but problems with all of them. The microwave literally didnt work when it was installed and needed to be replaced. The refrigerator needed 3 service calls and finally had the ice maker replaced. A shelf in the door of the refrigerator cracked and broke after 14 months (with yogurts in it) and now I need to buy another because it is past 12 months from purchase.The range has had 5 service calls and still not right. The stovetop cooks very hot. When the burners are on the lowest setting the fluid in the pan boils. The convection oven does nothing that a convection oven is supposed to do. It does not cook evenly nor faster at all. The left side of the oven cooks hotter than the right even after services calls with Samsung finally saying they cannot guarantee even cooking in the oven. For example if I have 2 bread loaves in the oven one will be done and the other is still raw inside. Everything that is cooked needs to be monitored because every time I cook it requires a different time to cook properly. Will never again purchase a Samsung appliance. Poor product with worse customer service.

The microwave fan and over the range light go on randomly at all hours of the day. Samsung came and replaced the control panel and it worked for a while, then the same thing is happening. I called and Samsung said the warranty has run out so I would have to pay for the repair. I feel the control panel is a faulty design and since the problem reoccurs there is no sense in replacing it. The TV sound bar shuts off two times a day at random times.

We totally remodeled our kitchen and purchased new stainless appliances. The refrigerator is a Samsung. We paid for it in November of 2014; it was delivered in February 2014, installed in March and began being used on a full time basis on May 23rd of 2014. We had problems beginning immediately and still are having problems. The problem is the ice-maker. We have been told by one repair person Americans like too much ice but he replaced the ice maker which continued to make twenty six cubes a day. I went to the Lowe’s store manager who was to do something but failed to (big surprise there). We waited three more weeks and complained again and asked for another service provider at the encouragement of friends. They were busy and took three weeks to arrive. They ordered a new motherboard which was installed four weeks later. For the month of November and December of 2013 we actually had ice! Then it started coming out crushed and no cubes. Out comes another guy who says it is the auger… Called Samsung and asked for it to be replaced - got nowhere. Repair guy is coming tomorrow to install the auger. The bad news our warranty is gone as of February 7th. Talking to Samsung is like talking to a repeating robot. Now I have spoken with several people who have had ice problems with this model from day one. I am hoping between Lowes and Samsung someone is going to do the right things. I have owned six new refrigerators in six homes and never been through anything like this. To find out Samsung is aware of the defect is even more upsetting. My only choice at this point is to buy a new refrigerator and employ someone to drop this one off at the Lowes front door. I am still paying for my very expensive remodel and intend NOT to pay for the refrigerator. Lets hope someone steps up to the plate real soon!

The lower freezer handle keeps coming off. Very annoying. Our salesman indicated that ice fell in the freezer in addition to the door. When I went back to Best Buy to tell the manager it felt like she was trying to get rid of me. I just didnt want the salesman to misinform other customers.

The dishwasher is fairly quiet. It has several wash options as well as a separate dry option. The racks fold down so you can put large or unusual shaped items in it. It is pretty but the stainless streaks more than I would have liked. All and all, it works good. I would recommend this dishwasher. Works better than others I have used. Fairly decent price for the quality you get.

I bought our Samsung dishwasher in January of 2015. Within 10 days the heavy light started flashing and the dishwasher motor would not stop running - indicating a leak. We had to turn it off from the breaker for it to stop running (also attached to our washing machine - so no laundry). I called Samsung and had a very frustrating conversation with someone who did not speak English very well. Nice person - just not a good phone representative. 40 minute call. He set a claim number. Appliance service came out and said we should get another unit from the store we purchased it at (Home Depot) - 1 month later we did (paying on dishwasher and doing dishes by hand the entire time).Old dishwasher sat in our garage for another 15 days or so when - unexpectedly - Home Depot came at 8:30 at night to pick it up - SURPRISE! We immediately had the same problem happen to the new dishwasher and continue to now. The last service we had was January 9th - and on the 19th we still have the heavy light flashing and the motor running until we shut off the breaker. We can go months that it will work after turning on the breaker - then come home one day from work and it will be inoperable. I have spent over 9 hours this year on the phone with Samsung. Do not buy Samsung anything. If you have to deal with their customer service process - even once - you will be very unhappy. This dishwasher is nothing but an absolute fail - 13 calls to get the new one fixed and its still not working.

Model # RF28HMEDBSR/AA-07. I bought it in July of 2015. In 2017 I had to replace the entire water filtration system. In 2018, I had to replace the ice maker unit. It took well over 3 months for the repairman to get the part in. Now, I am sitting here writing this, so very frustrated as my refrigerator again needs a new ice maker unit. The back wall of the unit is coated in ice and in order to defrost, it must be done manually - I use a hairdryer. The drink dispenser is a constant drip of slushy water. You pay for a new product, you dont expect to pay the price again in repairs. This is a defective item! Never again - I will never buy any Samsung product!!

We purchased a new Samsung French Door with ice maker less than 3 years ago. It was not cheap! The freezer doesn’t freeze anymore and the fridge is dying now too. We had a repairman in and he said it would cost at least 1000.00 to fix and then we still have a crappy fridge. Reviews were good at the time of purchase but now that everyone has had them for at least a year, the reviews are showing Samsung’s true colours! The ice was never really hard ice either. Good looking fridge and that’s about it!

I purchased a French door refrigerator on August 2012 with model # RF217ACPN. Two months after I got the fridge, it started to make noise like popping and snapping, crackling and buzzing. I went to Best Buy and complained about it but they said that it was just normal. In 2014, my crisper started to collect water. I have to drain the water in the crisper every week. I Was wondering where that water came from. My fridge doesnt have any water hook up (for an ice maker or a water dispenser). Now, I got another problem. My freezer builds up ice!!! I am really disappointed that this expensive fridge doesnt work well. Not worth the money that I spent on this bad product!!!

Purchased a Samsung dishwasher based on the recommendation of the Pacific Sales. It worked for all of two weeks and went absolutely dead. Two technicians visit later still not working yet. Stay away from Samsung dishwashers.

We purchased the Samsung 30 slide in electric range manuf. March 2021 from Lowes and it was delivered Oct. 2021. The burner has twice inadvertently turned on by just bumping the front dials. In both cases there was something on the stovetop that CAUGHT ON FIRE. This happened once to myself and another time by a contractor working in the kitchen. Researching, I found two videos on Youtube that documented similar events. Since the stove has been in place over three months, I cannot return it to Lowes and I have spent many hours unsuccessfully getting assistance from Samsung. This has been a problem with Samsung stoves, apparently for several years. Please, for your safety, DO NOT BUY.

Two months after buying a brand new side by side Samsung refrigerator, a fan blade broke and the sound was very loud. It took Samsung 10 days to find a technician to come to the house. The gentlemen discovered the defected blade and was quite surprised being that it was only two months old. He suspected a manufacturers defect and he ordered the part, but it would take several days. In the meantime, we had lost the food in the freezer and refrigerator. I then called Samsungs customer service and explained everything as it happened. She was not very sympathetic and said that the part was on its way and thats the best that they could do. It was a major purchase for us and we felt cheated. Will think twice before buying another Samsung appliance!

RF217ACRS - Purchased this product 13 months ago. Bins filling with water and freezing. Warranty up so I had to pay for service call. Technician knew exactly what was wrong because his company was notified online, but Samsung will not admit to design flaw! The evaporator unit is faulty and needs replacement to a cost to me of over $400 plus time off from work and food loss! Samsung does not want to hear about this. WARNING to others - do not purchase this product!!!!!

Refrigerator was leaking sheets of ice under freezer for months. Samsung kept having us try different things to resolve the problem. I was trying to cooperate but Samsung should have replaced the refrigerator. I was repeatedly pulling out sheets of ice. 2 months after the one-yr warranty expired, we woke up to a flood thru our kitchen wall behind the refrigerator to our dining room. $1200.00 in damages we had to pay. Samsung promised they would honor the warranty because it was a continuing problem. After poor customer service, disorganization, and six months of grief, they then said no they would not even cover $400.00 of the damage. We will never buy another Samsung appliance. Very sad. The refrigerators are faulty and too risky to have in the home.

I built my house in 2008 and purchased all Samsung kitchen appliances. All of my items were purchased from Lowes and their customer service was great. To start with the dishwasher never worked at all. An error code flashed from the moment it was installed so Lowes replaced it with the upgraded model. After 2 months it started flashing a code that meant it detected a water leak. I had repair guys come out 3 times to inspect it, replace sensors and other various parts and it still continues to periodically stop working and flash that code. Samsung is even stumped at why it continues to do this. Next is the above range microwave which has been replaced after only having it 3 years. It was repaired twice and under the warranty was replaced. The new one had is own issues too. Sometimes after closing the door it will automatically turn on and you have to lift up on the handle to get it to stop. Next is the stove. Its a glass top and one of the heating elements went bad after 4 years. The oven light is also glitchy. Sometimes it will flicker on and off when Im baking something. Last but not least is the refrigerator. Its a french door bottom freezer with ice maker and water dispenser. I am so angry with this appliance. It had been repaired the most (5 times under warranty) and still has the same issues. It has the famous leaking water that accumulates in and under the crisper drawers. The ice maker has quit working twice and now dumps ice on the floor randomly. Also, it stopped cooling on one occasion. Im so disgusted with these products and Samsung has very poor customer service. They make the customer feel like they did something to make their product not function properly. Never again will I purchase one of these appliances.

I purchased the new Samsung Waterwall dishwasher (Model dw80h9930US) from HH Gregg this past summer. I almost bought a Bosch but the new features of the Samsung seemed to be a better deal. Besides I already owned a Samsung washer, dryer and refrigerator. After about a month, I noticed the door started popping open during the wash cycle. I would push it back in and it would continue to pop open. I contacted HH Gregg and they informed me I had to contact Samsung. I did and they sent out a repairman who re-positioned the dishwasher and said that was the cause. After he left, I began using it again and the same thing started to happen, the door popped open during a wash cycle. I called them back again and they sent out the same technicians who fiddled with the baskets and thought that the top basket was pushing open the door during the cycle. They wanted to order a new basket for me. In the meantime, I was running the dishwasher and continually pushing in the door when it popped out until one evening, the unit beeped and the code LE appeared. This code was for Leakage and the manual instructed me to turn off my breaker to the dishwasher and call Samsung. Now I was not only without a dishwasher but my disposal was connected to that breaker. I called Samsung and demanded a new unit but they insisted on sending out the technicians again. At this point I had it with Samsung and decided to call HH Gregg. I explained to them my dilemma and they have graciously offered to replace my Samsung with a Bosch. I am overwhelmed with gratitude and will never forget the service I got from HH Gregg. They also were aware of the problems with the Samsung and were willing to help their customers get a dishwasher that works. I will never buy another Samsung product again.

Bought Samsung French Door refrigerator about 3 yrs. ago. Ice maker started freezing up and stops making ice unless you pull the bin out and chop ice off the ice maker. Ice cubes freeze at top of ice maker. Leaks water. Had it replaced with a new ice maker, 5 months ago and it does the same thing. Appliance repair said its a typical problem with Samsung and cant guarantee it will fix it to replace it. Spent $300 to replace and it still does the same thing.

I paid for the top of the line Samsung refrigerator mostly cause I like the style of it and I tend to pay more for products based on what type of insurance the product is well built. I spent $5,000 for my Samsung refrigerator. May it be a cultural difference I really dont care. Were in America and we have high standards with our products. Our refrigerator ice maker gave us problems almost day one. After 3 attempts to repair the ice maker I contacted Samsung and over a course of several months it was unbelievable to have to call the number that only answers the phone for 2 hours a day and if youre not first in line you will not have an answer to your ring. If you try to call back it goes to busy. Based on my persistence and anger I made sure I was first in line. Then they make me jump through hoops knowing they sent repair guys who have designated my refrigerator ice maker unrepairable. So getting the information they wanted not that I would have to actually call back. They had an email address I could send the information but would not reply to my email which forced me to have to call back to this line that is only open for a couple hours per day! All I got was, Sorry sir thats just our policy!Again through my persistence I did get the check minus the shipping minus the time it took for all 3 repairs for me to take off of work minus the continued frustration and time aggravation to contact them over and over! On top of this it even gets worse. They wanted a picture of the power cord cut. This is to assure them I wont throw it in the garage and use it there! I am not writing for failed ice maker. I am writing for the arrogance of a company to have policies set against the consumer and America needs to know it!

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

Purchased Samsung refrigerator April of 2015 and with 16 months unit is not cooling. On July 11th, 3 days past, when Samsung authorized repair came out and instantly diagnosed unit unrepairable. He issued me a ticket number and told me to contact Samsung electronics and they are aware of the issue and they will inform me on procedure of getting a reimbursement. 4 business days later and no response. 6 days since initial default of unit and no light at the end of the tunnel. Extremely disappointed with Samsung.

RF266ABRS Samsung - Like many of you, our ice maker went first. I had it repaired. It broke again. Now the compressor in our freezer is shot. Its 5 years old and a piece of crap!

Samsung 20 cu ft french door - Our fridge drips water into the vegetable bins and below them also. Service is non-existent. Samsung is less than useless. Hopefully, Sears will fess up to this worthless piece of garbage.

I purchase Samsung freezer in 2009 and now the compressor of the freezer not working properly. I call at service center regarding the same and they lodge a complaint and says that service representative will be visit tomorrow morning for attend the call. But I wait for 11:00 am not getting any. Complaint next day then again call at customer care number then they says that you will get a call on urgent basis. But till 7:00 pm I am not getting any call. Then Again call at customer care number then they says that the service center remain close on Sunday. I spoil complete my day for waiting the representative then I am getting feedback service center close on Sunday and finally customer care cut my phone.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

After having my above-the-oven microwave for two years, the plastic handle broke off the screws it was attached to. After paying $45.95 for a replacement that I was told would be metal, was the same cheap plastic. Then trying to attach the new handle, you have to pry off the molding to get to the screws.

Bought side by side with bottom as freezer. I bought the fridge in 2016 Aug and 2019 May the freezer has gone out. I heard how great Samsung is but I was lucky and bought the extended warranty. Now I have to wait 10 days to get the part. From now on I will buy less expensive brands with warranty. My fridge was a simple no water or ice front door. Ice was in the freezer.

Purchased a Samsung over the stove microwave in July 2011. Did not get the extended warranty. After about 8 months the door was broken. We called and Samsung had it fixed with no charge to us as it was under warranty. Two weeks ago, the microwave beeped and showed an SE code. Nothing works. It is completely dead. I have spent MANY hours trying to get this problem resolved. I have searched online and it seems as many others have had this same problem. I finally was able to contact someone at Samsung who told me they knew about the problem and they were fixing them even though they were out of warranty. I was given a reference number and told to call another number. When I called that number, I was told it would not be fixed for free as it was not my model number that they were having the problem with. After thinking about it for a few days and reading more online, I found that there are lots of people with this problem and it involves several different model numbers, including mine. I called Samsung again and was on the phone over an hour trying to get them to fix this for me. They kept telling me since I didnt buy the extended warranty they would not help me. Now I understand about the warranty. I never buy the extended warranty because I expect a product to be made well and last a reasonable amount of time. I understand that sometimes things happen, but I feel that when it is a problem so many people are having and there are different model numbers involved they should have a recall on them and fix them!! The outcome of my last call with Samsung is they would pay for the part which is $35.00 and we pay the service call, $85.00 or more. Sorry this is still not acceptable to me. If you make an over the stove microwave then I guess it should be made to USE over the stove without breaking within 2 years. We paid $399.00 for this microwave which isnt cheap and should last longer! PLEASE let me know if you can help or where else I can turn. I really dont have the money to replace this microwave and dont feel I am being unreasonable thinking they should make good on their product. Thank you in advance for your help.

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

Read my title and that should give you an idea of how great my Samsung product isn’t. I sadly own a Samsung French door refrigerator. Ive had it for a year and no less than seven problems with it. Giant buzzing noises, Ice forming under drawers so you can’t open them, trays in the doors falling out and smashing to the ground together with all my salad dressings etc ... The writing on the Inside of the fridge wiping off the day I got it... The dividers held in place with sticky tape! The shelves not fitting properly ... It’s the worst made and designed fridge ever. But worst of all you can’t clean under some of the glass ... You just can’t. With much difficulty (Takes two people) you can take the section out but you still can’t clean under the glass. So the only thing you can do is soak your fridge In the bath. It’s seriously appalling. Appalling - and the way Samsung says there’s nothing they can do ... is the stuff of nightmares- It’s insane making. I have green slime under the glass of my fridge- that you can’t clean - It’s a health hazard and Samsung don’t care. They called the problem cosmetic. My health and cleanliness of where I store my food is not cosmetic. As soon as I can get rid of this poorly / cheaply made badly designed fridge I will. Do not buy this product. In fact judging how it’s taken me a Year to get anything done anything- I would never ever buy Samsung again either.

Why did I fall for them, they make nice T.V.s so Ill buy a fridge? Ice machine clearly defective (see 100s of complaints) AND the door has an alarm when its not closed all the way. WHY DONT THEY JUST MAKE A DOOR THAT CLOSES PROPERLY. They know they made an expensive, poorly designed product that 100,000s of people bought, but they wont admit its defective. Never again Samsung!

We bought our refrigerator about 2 years ago from Lowes. We too were told they were good refrigerators. Within 6 months, the seal around the freezer came loose and the glass on the meat door cracked. We had to pay for the meat door but the seal was under warranty. Then we kept getting water under the meat tray and sometimes it would be a thick sheet of ice. We thought we were opening the door too much or something. Then one day it started making this loud grumbling sound, like it was going to rattle right out the door. Afraid it would get ruined we turned it off and called a repairman. He had just recently had the same problem with another customer so knew right away what the problem was.The coils, fan, and behind the whole back cover was all ice. The drain was also frozen so the water was running into the bottom of the meat drawer. He had to blow dry it to get the back cover off, then blow dry the drain and the coils. That was a month ago. Today we had to call him back. He again had to thaw out the back panel and the upper right fan had over an inch of ice around it. He said he thought the fan and coils were too far away from the heating element to efficiently thaw the ice and it just builds up. Having read these concerns of others regarding the same problems, I think Samsung has the responsibility to figure out a way to resolve this problem. We have all paid too much money on what we thought would be a quality product to only pay out more for repairmen who tells me this will be a recurring problem.

We contacted Samsung customer service about our new Samsung fridge model# RF4287HARS that cost $2100. After only 6 months of use, two right hand door shelves have cracked and broke. They refused to replace them and we had to pay over $100. The fridge is poorly designed if the shelves only last that long. It looks pretty but dont waste your money on them. Choose another manufacturer for your appliance needs. Not Samsung!

Model M/C FTQ353IWUX/XAA Caught on fire all by itself. We heard a loud pop (like a lightbulb breaking). My wife went into the kitchen and found flames coming from behind the clock. Stove was not in use and thankfully we were home when this happened or we may of lost our home. Called Samsung and after almost 2hrs on the phone we were met with your stove is out of warranty, we will pay for the technician but we would have to pay for the parts. The stove is a total loss. Other than smoke damage to our wall and microwave above it, we are ok. No more Samsung for us.

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didnt seem that cold even though the temp read 38 degrees. The problem started getting worse so we reset the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

Called Samsung, would not replace. Had 18 techs out to try and fix the problems. 4 times we have replaced the auger, motor, ice maker, sealers, epoxy, defrost sensor and evaporator cover. It is getting ridiculous. Bought brand new July 2016 and it has not stopped having problems. Water leaking out of ice maker filling up canal leaking all over fridge build up corrosion and all over floor, lost lots of food. Top shelf freezing. Crackling, popping or clicking sound. Ice build up. Slushy ice comes out. Ice spews out all over. Leak in bins and under bins and on and in freezer.

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

I have already read several accounts of what has also happened to us - our refrigerator stopped cooling, allowing our food to go bad, which I feel put our family at risk of food-borne illness. We also had to throw all of our food which was substantial. This is clearly not an isolated incident and I feel that Samsung is being very irresponsible. Instead of issuing a recall, which would be the ethical thing to do, they are avoiding helping consumers find any solution at all. I posted my issue on their Facebook page and mine was the only complaint that went unanswered - likely because of the class action suit against them for just this reason. If they help you, they are admitting something was flawed with the design. I contacted them directly and I have not heard back yet. Very disappointed.

Dishwasher given as a gift. It cleans better than my old one which did not have storm wash or sanitizer or delayed wash. The control dials positioned on inside of door are easy to clean. I like the section on lower rack that cleans off dirtiest dishes. The slots in basket hold silverware in place or you can open up for larger utensils. The top rack has 2 areas designed to hold any light dish in place. The rack slots for placement of dishes are angled so bowls are difficult to load. Overall looks and ability to clean make it a bargain for the price.

I have a Samsung Model RFG297HDPN French door refrigerator. Six weeks ago the ice maker stopped working. I removed the ice maker and brought it to a repair shop. They checked the ice maker and it was working properly. I contacted Samsung and they gave me the name of an authorized Samsung repair center. The service man came out, checked the ice maker and said it was fine. He then checked the water valve going to the ice maker and said it was bad. He tried ordering just the valve, but Samsung stopped selling just the valve due to water leaking problems occurring by just changing the valve. He had to order an entire valve assembly. The service man stated Samsung had upgraded the valve assembly four times in the past 3 to 4 years, due to problems. The new valve assembly arrived yesterday after being delayed for over 4 weeks. Eighteen hours after the new valve assembly was installed the ice maker has not produced one cube of ice. Contacted the service man again this morning and he is coming out on Monday and will try installing a new ice maker. Like so many other articles I read, Samsung does not stand by their products. There are page, after page, after page of complaints regarding Samsung refrigerators. A $3,000.00 refrigerator and the company has the worse service in the industry. Im now contacting my State government consumer affairs agency, and filing a complaint. Im also contacting law firms and hopefully will find one that will file a class action suit against Samsung.

I bought a Samsung microwave about a year and half ago. At the time it was a fancy microwave with all the bells and whistles. Great right?! Yea...I thought so too. So after shelling out quite a bit for a microwave, the door actually failed within 1 year. It just randomly came up with an error code and stopped working. Apparently, this was a well known issue with this model and Samsung replaced the door. However, the replacement door is also now under a year of use and the back side of the door is plastic. Well it literally crumbled into pieces. I called Samsung and they told me conveniently the manufacturer warranty is 1 year total and the replacement door is not warranted for an additional year. So since I am 4 months outside of the original warranty (not when the new door was replaced) it would cost $250 at least to fix. Its a practically new microwave and it needs $250 to fix. Samsung does not care about customer service at all. I will no longer support their products. This is not right.

My Samsung microwave oven is 2 years old. It just started beeping and the display showed 2222. And then it had an SE code and just kept on beeping. I wasnt using it at the time and it just started beeping on its own. The model is SMH9207ST, manufactured March 2010.

I have owned a Samsung side by side refrigerator (model rsg257aars) for about three years. About one month ago, I started noticing that water was coming out of the water dispenser in significant volume intermittently. The amount of water has been enough to flood my kitchen floor on multiple occasions. I know the water is coming from the dispenser as I placed a solo cup under the dispenser which has been filled each time after a flood. I have also seen the process start myself. The flow only stops when I push the water dispensing pad much like if I was filling a cup of water. I have called three different repairmen including the Samsung authorized repair personnel who have not been able to fix the problem. I have paid more than $400 at this point. In reading lots of these Samsung issues, I suspect that part of the problems is due to the electrical boards being defective causing a multitude of the matters noted in this forum.

Same issue as William. Purchased the RFG298HDRS refrigerator with bottom freezer drawer less than one year ago. Recently, noticed the inside of the freezer and all contents were covered with furry frost. Thought door was left open on accident. Noticed instead that the weatherstripping seal was no longer touching the refrigerator when drawer was closed. Took all contents from freezer. Drawer would still not close all the way. Turns out like William above, 1.5 inches thick-1 inch thick solid sheet of ice covering inside of drawer housing- floor of the freezer housing. Took upper freezer drawer out and was able to remove solid sheet of ice in two pieces from bottom of freezer. Now drawer closes fine. This is really an unfortunate situation. I think the water that leaked before we noticed the problem, has ruined the floor. (The flooring wasnt my choice, it was here when we bought the place. Not ideal for a kitchen but what can you do?) At any rate, drawer now easily opens and closes. I will watch for it to become more difficult as time goes on and will add emptying freezer and chipping off sheets of ice to my growing list of things I have to do to accommodate other peoples stupid design flaws.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

Samsung has been selling defective refrigerators for several years now and we are stuck with something that breaks every few weeks. It has been a nightmare of a purchase and we are fighting to get a refund back to be able to get a usable replacement.

It was a faulty range right from the start. It took me 3 months and a lot of time and telephone calls to resolve. This is the worst customer service I have ever received in any country. Now my dishwasher of 2 years is constantly breaking down. I will never buy another Samsung product.

We have purchased a Samsung slide-in range double oven ($1842.29), model (NE58F9710WS/AA) (1 year warranty plus 1 year extended warranty), on 8/22/2015. First time, I did use the self cleaning function. First issue: The TCO (=partition part MELTED in the back of the stove). Technician came: diagnosis 4/4/16, fixed 4/11/16 and 4/26/16. I have been told to use steam cleaning function instead of self cleaning option!!! But one of my criteria purchase always has been to buy an oven with self cleaning function which is so opened to work properly and safely. Second time I did use the self cleaning function (5/31/2016), halfway (1 hour 10 min) thru (3 hours in manual) the control panel died, the oven door locked, the range, the stone countertop, the kitchen cabinets, the glass backsplash way too, too hot!!Calling right away 18007267864. The customer service told me to wait at least 8 hours to let the oven cool down. I couldnt believe my ears. Next day, oven door still locked, calling again customer service explaining I didnt trust anymore this product, asking for an exchange or refund, refusing a repair service. Samsung product Review denied my request over a long week fight with agents, supervisors, executive from customer service, I had no other choice than accepting a service repair or keeping an useless range-oven. Technician came (6/9/2016), diagnosis temperature sensor BROKE, got it fixed. Technician witnessed our closest kitchen cabinet from oven have been damaged by the excessive heat!! 2 hazard issues in less in 2 months!! I think it is a huge safety hazard. Now, I am questioning about the safety of my home because of the Samsung cheaply constructed range oven.

Purchased the $3000 unit 2/28/2014, double door, bottom freezer. October 25, 2014 - it is making a loud constant noise coming from the top mid back. Also whole front is rusty. It has not been cleaned improperly, no small children to blame. Repair showed up and couldnt figure out what parts were needed. But he did turn up the temperature saying it needs to defrost. DO NOT buy a Samsung, less than 6 months old and it is already broken.

We purchased the Samsung Dishwasher to match our other Samsung appliances, both of which we have never had an issue with. The washer has broken once on month for the year we have had it. We have had innumerable service calls. They have replaced the main board twice. Everything from the pump to the latch have been replaced. Multiple error codes, the machine never works. We are always hand washing dishes, either because we are waiting in service, or if the machine is working you have to wash them before you put them in the dishwasher, per our service man, our dishes were too dirty. Or you have to wash them when they come out of the dishwasher because they are dirtier than they were when you put them in. The dishwasher recirculates the nasty water, evenly distributes it around to all your dishes and then bakes the dirt on in the heated dry cycle. Our friends have a 1990 broke down dishwasher. The door wont shut on. It sound like street sweeper, but it gets the dishes cleaner than our Samsung. What a shame! Our factory warranty is a service warranty, they will just keep fixing it till the service tech deems in unrepairable. You would think someone would have the sense to replace the machine and cut costs. Sounds like even if they did I would still have issues.

I would put negative or Zero stars if I could. We are on day 18 with a broken refrigerator and no closer to a resolution. It takes a minimum of 4 days to get a physical service person to arrive and evaluate the problem. In our case it was a severe sealed compressor issue on our refrigerator less than 1 year old and still under factory warranty. After the technician discovered the real problem we waited 3 days for Samsung to determine an exchange was the course of action. 7 Days after that determination we are no closer to getting the exchange we were promised. You would think after the amount of my follow up calls, I could actually reach a person with the ability to simply approve the exchange request. The scripted response is to tell you they will expedite with an email. Horrible service Samsung.

We are totally dissatisfied with Samsungs French door refrigerator (RF26VABWF) and totally frustrated with dealing with their appointed service representative - Lakes Electronics. We purchased a French door refrigerator December 2008. By March 2012, the refrigerator stopped cooling. Between Lowes service company and then Samsungs factory service unit (Lakes Electronics) it took three trips and $570 dollars to get serviceable.Three years later, the refrigerator started leaking water from the unit that was replaced in 2012. We called Lakes Electronics directly for service, who responded appropriately the next day. The repair person defrosted the leaking unit, charged the standard fee, and gave us his directed contact number. Within a few days the refrigerator started leaking water again, we waited a few days in hopes that it would corrected itself and called for another service trip. On the second trip, the service rep took the unit apart, supposedly unfroze the drain line and told us that he would check with Samsung to try to diagnose the problem. He said that he should have an answer in a day and a half.Needless to say, the leak resumed within two days. The rep failed call with the status of the claim. We called him twice after a week, but he failed to answer and failed to return the call. We infer that he had no idea what was wrong. We dont know if he neglected to contact Samsung or Samsung didnt know how to fix the problem.Now we contacted Lakes again. We get the answer that they will send the same representative out and that they will charges us again. In effect, they promised fix our flat tire by filling it with air but not find the nail that causes the flat. When we question whether they guarantee that the problem is fixed, we get a run-around. When we ask to discuss the issue with supervisory staff, we are put on permanent hold.In addition to the above tale of woe, the ice maker stopped working a couple years ago. Plus the cold water runs so slowly, it is totally worthless. These problems were true with a brand new filter. The filters cost $40 every six months. With the rest of our frustrations with our purchase of the refrigerator we havent even considered bringing service in for ice and water line problems. For sure, we will never buy another Samsung appliance.

Im extremely satisfied and always get compliments on my Samsung refrigerator. Love that it has Wi-Fi on it and I can save recipes I like. Plenty of room in freezer and refrigerator. Stainless steel color just brightens up the entire kitchen.

We purchased our refrigerator June 11, 2013. Within a year it was not cooling. When I called wholesale appliance they told me to call Samsung. I did. They told me it would be more than two weeks before service. I had food spoiling in the refrigerator. I finally called someone else to repair it. Now six months later it is full of food from Thanksgiving and not cooling again. I am at my wits end. I need to know what recourse we have.