If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

My dishwasher would not use the dishwasher packets I was using to wash the dishes. The soap dish flap would open, but the packet would not be used. I call Samsung and their support is the WORST! I got a guy that spoke poor English and probably never saw a dishwasher before. I told him the problem and he told me to clean the dispenser and turn off the circuit breaker. It was a TOTAL waste of time. He asked for the serial number and I gave it to him 3, (YES THREE TIMES), then he told me he was not paying attention when I gave him the number. Then he wanted to know the service provider of my cell phone. What has that got to do with the dishwasher, but he said he needed it. At that point, I knew that Samsung support people were brain dead and I just hung up. I already spend too MUCH time trying to explain the problem and another 4 hours with their support would not have made a difference. I do plan to get rid of my Samsung dishwasher and go back to my Whirlpool. I had a Whirlpool for over 10 years and NEVER had a problem with it. I replaced it because we decided to redo our Kitchen with Stainless appliances and we went with a few Samsung appliances. Now I will never buy Samsung appliances again. My recommendation is if you buy Samsung and need any support you are hosed! You will spend a lot of time on the phone with a moron that does not even know his products and wont know nor care what your problem is. He will read from a list of trouble shooting guides, which may be totally irrelevant to your specific problem. (i.e. your car wont start and the guy tells you to change the tire). One more thing, I asked the support guy for an order number and he told me he got an error code on his computer and could not give it to me. STAY, make that RUN, AWAY from this company!

Im had a same issue with our microwave. Serial# ME18H704SFG. Interior on the rt side sparks flying out. Same issue with customer Joey from NJ... I think we caught it in time... I have called Samsung. Spoke to a guy. He gave me a Ref #. I called today 7/21/2016. Im waiting for that call. He said he has sent my information to the repair department. I dont want it repaired. I want a different model. Its very scary. Im hoping I dont have to deal with this. We bought ours from Lowes Nampa.

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldnt help me. I asked for a referral for repair. I called the referral and they wont return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

1. Water leaks inside refrigerator. 2. Ice maker freezes up - inhibits function from door. At times water will leak instead of ice. Vents inside of refrigerator freeze up effecting overall temp. 3. Strange fan noise. Note: Appliance purchased approx. 6 yrs ago. 2 yrs in occasions water pooling in bottom and ice maker freezing up. Last 2 yrs #2-3 began.

The fan began making loud noises and I called a repair man assuming that it was an interior problem and would be covered by the 5 year warranty. The Samsung refrigerator model RF263BEASR is slightly over two years old. It turns out that the fan must be replaced plus the fan cover. The Samsung person said that it wasnt under warranty so I am stuck with a $390 bill. I have had Sub Zeros that have lasted years without a problem. This is a huge disappointment and I would definitely not buy another Samsung appliance.

In April 2010, purchased the Samsung RF267 AEPN refrigerator. Three years later, the refrigerator was making a horrible sound. A few days later, the cooling stopped and we lost all the food in the refrigerator and freezer. Cause? Lots of ice had formed; the fan was hitting it, causing the noise. New evap. fan $256. A few months later, the same thing happened. Today, we are experiencing this same problem, again. This refrigerator is 4 yrs old. Apparently we arent the only ones... What can we do? To start, I will never purchase another Samsung appliance.

I purchased my microwave less than a year and a half ago. I purchased same type for my daughter. Her microwave stopped heating within a couple months and because it was still under warranty it was fixed. My microwave because I didn’t buy the extended warranty is out of luck. I really thought it should last minimum of 3 years if not more.

I bought a microwave, dishwasher, and range in December 2011 and have had many problems with all three appliances. The range elements do not heat evenly. The dishwasher after 9 months of calls to Samsung, they finally refunded my money (pump issues). The microwave (model number SMH9187B) started flashing 5E code 1 month before the warranty was up. It took 6 months for them to replace the micro board and now the same problem. I called and was told they have had no complaints about the micro board being affected by moisture. After reading all the complaints here, I am calling again tomorrow. I will document every call and add it to the 6 pages of notes I have already accumulated. Dealing with Samsung customer service is a joke. I will update!

This wash machine has a wide variety of settings for washing. The bedding and waterproof items setting is very helpful. Without the center cylinder things like this can tangle, but not so in this setting. The spin cycle does a great job. Much less dryer time is needed. The water jet inside the washer is super handy to touch up items with a stain before the load. I wondered if I would use the deep fill water option since my old machine used a lot more water. But I have not felt the need to use it yet, this washer gets clothes nice and clean without all the extra water. I love that it reminds me when it is time to clean the machine. The self clean cycle is great. You will enjoy the little chime that goes off when the load is done. Highly recommend this washer!

We paid almost $700.00 for this dw80f600uts dishwasher, first trouble within 6 months of installation. We contacted Samsung. We basically got the run-around until the dishwasher was out of warranty. They told us they would send a technician but we were never contacted back. We have an extremely busy schedule and I cannot afford to take a day off work so someone can look at my dishwasher. This dishwasher was one of the more expensive dishwashers when we purchased it. We were told it was extremely high quality, better than BOSCH which was in the same price range. We had a Bosch at our old home. It lasted 6 years (may still be running today?) without a problem.

We bought a Samsung gas stove about 2 years ago for about $1200. Today we found out that we will have a nearly $300 repair bill for a new igniter in the oven. It seems that because we used the oven every day one or two times, the igniter was burned out. This is just incomprehensible to us! I also dont like the burners on top of the stove. Two are large burners with lots of BTUs. Both, one more than the other, send flames around even the biggest pot I own. (Think huge stock pot and a large 12 frying pan.) What good are BTUs if you always have the burner on slightly over medium even to heat water for pasta. This stove is very attractive, BUT it is all show and no go!

If you are considering purchasing a Samsung dishwasher, DONT. If you spend a penny on a Samsung dishwasher, its a penny too much, you might as well throw that money in the garbage. I am pro Samsung for many things, we own several Samsung TVs, phones, washer, dryer, fridge, stove, microwave, DVD players and I am happy with every one of those products, but the dishwasher is another story.The racking system is horrible, so your dishes dont fit properly, they dont stay in place. We have tried every possible layout and nothing works good. No exaggerating, 90% of the dishes come out dirty, especially the top rack items. Drinking glasses, coffee mugs, etc NEVER EVER come out clean. They always have crumb like substances dried into them, requiring us to then soak the glasses in the sink for a while to try to loosen the residue enough for me to clean them. And dont waste your time writing their customer services, because its a total waste of your time. And yes, we take very good care of our appliances, and clean out the drain, the sprayer, everything they recommend and it doesnt do a stitch of good. My best advice, go with another brand for a dishwasher.

I purchased this microwave from Home Depot in Squamish BC, and have not stopped regretting it after numerous and non-stop issues. The power level button has never worked, the magnetron broke, the machine ran continuously without shutting off, it displayed multiple error codes. The sensor pad, key pad and magnetron (everything but the fan and light) were all replaced within the 1st year, costing much more than replacing it and the same issues are still happening now just outside of warranty. I was told I could purchase a extended warranty any time within the 1st year and was not able to after many attempts. After much complaining and pressure, Home Depot did advocate for me to get a new replacement unit but was not successful. This horrible experience could have been far less stressful if not for the inflexible and unreasonable policy of Samsung. The many agents I spoke with were polite and understanding but completely unable to provide reasonable customer service due to the strict, wasteful and outrageous Samsung repair rules policies and guidelines. I am awaiting to hear back from them after another phone call but based on the last year of my experience with this appliance, am not holding my breath. I hope this review saves someone else from this very frustrating experience. There are hundreds of videos on youtube and complaints highlighting the same issues we have had with our machine. These appliances seem to be consistent lemons.

Samsung has got to be the WORST appliance manufacturer. We purchased all Samsung appliances, after our kitchen remodel. To date, we have had to replace the microwave, and now have to buy a new refrigerator. Both broke months after warranty.

I bought an expensive Samsung refrigerator less than 4 years ago. The freezer doesnt work on the bottom. The air leaked because the seals broke after first year of having it. A repair guy came over and said thats typical of all the Samsung refrigerators. No fix - cold air was escaping - then the handles started to break and the bottom tray was always filled with water. The refrigerator started to get really hot and ice machine broke... Now the refrigerator is broke. Wont get cold... Person at Samsung was super rude. To get someone out here to repair it is $150 just to have someone see whats wrong. Its junk - they are ripping consumers off! There are hundreds of 1 stars... Why isnt anyone shutting this foreign piece of crap company down.

I cant imagine anyone that actually uses a dishwasher designing this one! The racks are awful. The top one will not hold wine glasses or any with a stem without falling over. The bottom wont hold more than 2 bowls, without giving up space for plates. And no way can I put pans in the bottom. They just wont fit. All of those have to be on the top with all of the glasses and cups. No room for both! I have had a bunch of dishwashers, starting in the 60s. Never have I had one that is so poorly designed. From the complaints I have read I guess Im lucky it still works! I am so disappointed but I guess Im stuck with it. To be fair we did buy our second Samsung French door fridge and love it. Got to be two different designers!

Shocking experience with Samsung fridge. Fridge delivered yesterday after two days of waiting. Turns out it is not cooling. Samsung is telling me I have to wait another 3 days to get a technician check it. I dont want to ** get it checked!!!??? I want a replacement!!! I cant talk to a manager. People answering the phone barely speak English. Worst customer service ever! Stay away from Samsung fridge if you want peace of mind!

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. Its under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, Im in for a class action suit!

Purchased from Costco because I couldn’t beat the price and did a review of features and complaints online. I love front load style because it is easy on the back. I’ve never issues with odor because I use bleach in a load at least twice a month. Size is perfect for large or small loads.

My parents took delivery of a Samsung fridge model RS267LBWP on Sept.13, 2007. It worked for 32 months and then had no cooling problem. This problem has now gone on for 26 months and 7 service calls (at considerable expense) to the Samsung authorized repair center. Their Customer Service experience has been dreadfully poor as they are unresponsive to what is really a lemon. I have tried to escalate to the Voice of the Customer Manager who referred me to the Office of the President (yes, OOP - spell it backwards and thats exactly what it means). Take this notice and warn people to never buy a Samsung product. They do a great job of marketing and advertising but youre on your own if the product ever has a problem. Sony and Apple lead the way in terms of customer service. I will stick by those brands and the excellent service that they have provided in the past.Just an addendum: A family member bought a 52 Samsung LED TV 3 years ago and now the TV is developing dead pixels in the middle of the screen. This is obviously a Samsung problem but they have no solution to the problem and wont offer one other than a new $800 screen. The end of story - buy a Samsung product if you want but dont say you werent warned of the major customer service deficiencies this company exhibits.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

I love my Samsung counter depth fridge. I have the one that has the option of using 25% as a fridge or freezer. Awesome! I love the option of giving it a cold blast surge when I put warm food away after a meal, also.

June of 2014 we purchased a Samsung refrigerator model# RS261MDRS/XAA. As soon as it was delivered and installed we left for vacation for 3 months. When we returned, a corrosive stain was on the water dispenser that cannot be removed. We did not even hook up water supply so it was not caused by water. Contacted Samsung, they sent out a service tech to look at the issue. Samsung concluded it was a COSMETIC ISSUE. As of now after many calls to Samsung they stick to their conclusion. So I have a brand new damaged refrigerator caused by a defect in manufacturing. This substance is like a acid that came from above and ate the plastic insert. There is no way in this world that this issue was caused by the consumer. Where I stand now is if I call service on this issue it would be at my expense. Hands are tied on a cosmetic issue. SAMSUNG, you need to listen to the consumer instead of text book notes.

Bought on Black Friday 2011, waited 4 months for delivery. Six months later, noticed that the freezer door wasnt opening easily or closing all the way. Discovered the bottom of unit under the freezer door had ice building up underneath it. Busted it up & got it all out, freezer drawer worked perfectly. Few weeks later, it started all over again. Called Lowes, where it was purchased, & they told me no warranty, as it was now year since purchase date. My argument was that I had not actually had possession of it for a year, only 8 months. Got nowhere with Lowes, so every few weeks I get on my hands & knees & break all of the ice out of the bottom.I cant find any water leaks & have no idea where the freezing water comes from. Also want to mention that a piece of the cover for the above ice maker fell off at approx 6 months, and a piece of the bottom ice maker did the same at around a year. Got a great Black Friday price for this $2,800 refrigerator, but I wouldnt give 2 cents for another one!! My fridge before this was 14 yrs old & was Kenmore, it was ugly & outdated but worked way better than this new Samsung!!!

My Samsung SMH9187ST microwave stopped working in less than three years. Now out of warranty, Samsung was of NO help. It is not worth repairing given a minimum $150 labor fee for a unit that cost just over $200. I regret having purchased a Samsung refrigerator/freezer. Im keeping my fingers crossed on that one. Bottom line, avoid Samsung microwaves like the plague.

I am 60 years old and have lived in many different places around the world. In most of those places I had a stove/oven but never had any problems with them. They always just seemed to work. My 3 year old Samsung on the other hand has a bad motherboard. Yep, a stove with a motherboard and yes motherboards go bad. I wouldnt buy another Samsung anything. What a piece of junk.

Samsung dishwasher DMT800 RHB - We bought this dishwasher less than six months ago. Nothing but trouble. After four months, the pump went out. The pump replacement part was out of stock. It took two weeks to get repaired. The repairman fixed it, but it is much louder now than it was before. The repair was completed last week. Now it is not cleaning dishes - they go in dirty and come out dirty. When you call for service, they keep you on hold for fifteen minutes. Stay away from Samsung.

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

We bought our house and we thought we spend a good amount of money extra buying samsung appliances. We spend $3000 for a refrigerator, stove, everything in the kitchen, but just little over a year the fridge broke two parts, replace, and $400 later was working fine till 1 year and 2 months later again another part broke, another $350. And now just over a year later the part that was replace the first time went bad, $450 more. Im just sick of it. I never saw a worst appliance than this one. I call samsung the first time to ask few questions and they were very rude to me because my warranty was one month over. Now Im extremely mad about all the money we spend on this piece of plastic and that is why Im writing this review. If you need a good refrigerator dont buy samsung. Im not the first to say this. Please there is a cheaper and better appliances. Dont waste your money, energy and time on this brand!!!!

Model # RF260BEAESR/AA -- do not buy this product...ever! Left French door assembly/gasket has broken and literally fell off twice. As it is a little over 2 years old, it is no longer under warranty, therefore Lowes has offered me nothing but rudeness and ridiculous hold times. The end result is that Samsung had to be called directly. After repeated phone calls and hours of my life that I can no longer get back, its going to cost me ANOTHER 300.00 to replace the same part. Samsungs customer support is deplorable. They have essentially offered me nothing. After the tech completes this repair my total repair/loss cost will be almost 1,000.00, and I will still have the same horrible appliance that will undoubtedly need the same repair months from now. Samsung has refused to even pay for the diagnostic tech appointment (another 90.00 to tell me what I already know) or parts, or labor. Apparently when you buy a Samsung appliance you are entirely responsible for obvious factory defects and they will assist with nothing...ever. In speaking with a few Samsung-certified technicians, they have informed me that not only do most customers have this disappointing experience but their own technicians cannot get the support they need to provide the necessary service!!! Samsung customer service # is 1-800-726-7864. I plan on calling them all day, everyday, until I die. You should too!!! We cannot keep accepting lousy products and service!

We moved into a new house and decided to replace the appliances. We read the reviews, thank you for the people who do this. It helps, and saw Samsung got terrible reviews on their dishwashers but nothing bad on the particular fridge we were interested in. There were no bad reviews because this fridge was newer and I dont think enough time passed for the problems to emerge. Model number RF28K9380SR, so we went for it, spent a good amount of money on it and months after we bought it (Brand New) we had big problems with the ice maker completely freezing over. We had the SAME parts break 5 times in less than one year. We have requested our money back or a completely new fridge. After weeks on the runaround and being told its under review we have gotten NOOOOO answers. We emailed and faxed in the repair logs. They have sent their own repairmen out and in less than 1 week it broke again. We are, to this exact day, sitting with an ice maker that has completely frozen over and shuts down. Called Samsung for the 6th time in two weeks to be told, its still under review. Not only is this Fridge an absolute waste of money, Samsung is a terrible company and could care less about customers. WE will NEVER EVER again buy a Samsung product. That goes for everything not just appliances.

I bought all new Samsung appliances 18 months ago. On Thanksgiving Day no less my oven caught on fire roughly 2 minutes after I turned my oven on. Electrical fire inside. Stove ruined and lucky my house didnt burn down!

We needed a new larger refrigerator. We considered many brands with the middle (third drawer) and we got a great deal on this refrigerator paying $1,700 for a refrigerator listed at >$3,200. We were even able to get the sale price on our special order of white rather than brushed metal. We love the versatility of the middle pull-out door. The bottom freezer with its upper pull out bin is very useful.

Warranty work replaced the temperature sensor in the refrigerator (freezer was ok) after less than three years. Now, we have the same problem with the refrigerator portion of the side by side not cooling. Even after the sensor was replaced, the food would sometimes be frozen and other times too warm. I even bought a max/min thermometer to check the temps which fluctuated wildly. I agree this fridge is a danger to health and I have decided not to get it fixed as I will never trust the temperature setting. This is a bad product and Samsung will not do anything about it but send out another repairman and charge me hundreds of dollars. I will not buy this brand again.

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

Bought this item new in September and feel good if we get 3 washes out of 10 attempts. It constantly blinks in the heavy cycle and is basically stuck there. The unit will start up like its going to wash and gets stuck in a drain cycle. Theres no water in the tub - it just runs like its trying to drain. The problem is intermittent which drives me crazy as weve had service people out and the unit worked fine. 2 days later it was back to its old self - stuck in a drain cycle. Aside from this, it does not get the dishes dry and many times the soap dispenser doesnt open - therein the dishes only get rinsed. If I could only go back - I would buy the Bosch any day over this POC.

Samsung is selling DEFECTIVE refrigerators. They have known about it since 2007 and they continue to sell defective fridges. They should have done a recall long ago. My Samsung refrigerator ices up and leaks water under the crisper. Samsung gives customers the run-around. Terrible and dishonorable service.

Purchased a brand new Samsung dishwasher in November 2010. Immediately we had some type of electrical problems. Every time we went to use the washer we had to reset the breaker to get it to turn on. The electrical panel was eventually replaced after waiting months for the part. The same thing continued so the entire dishwasher was replaced in June, 2011. In October, we experienced our first error code message related to drainage. Found to be debris blocking the drain hose. In December had the upper rack bracket break loose. Weeks later had the same drainage error code appeared again. Technician found the plastic bracket pieces in the pump clogging the drain. Bracket was replaced but eventually broke again and became lodged in pump, requiring another service call. About six months ago a new error code appeared approx halfway through the cycle. Technician advised that it pertained to a water level issue. It was one of three things - the panel, the sensor or the level gauge. To repair could be costly as it would be hit or miss. We contacted Samsung and advised them of the problem. At first we were dealing with a woman who appeared very nice (by email). We eventually spoke by phone to a gentleman who just stated that they would only work on the dishwasher if it was still under the one year warranty. Although the warranty was technically up I questioned the fact that two units malfunctioned so obviously it was a manufacturers problems and the warranty should be voided... Well it is now July 2013 and Samsung has still not said, We stand by our products so we will replace the dishwasher..... Hey Samsung...... stick to phones. Leave the appliances to the experts.

Never buy the product. I bought a dishwasher, refrigerator, stove and microwave April 2015. Dishwasher stopped working code 7E water wall 3-12-2019. Refrigerator ice maker stopped working. Would not make ice in Jan. 2016. C. **

Samsung is the WORST. Dont ever buy one, if you see someone considering samsung tell them dont. Let our voices be heard... Thank you.... Any fridge would be better than samsung.

Samsung refrigerator three years old. Defrost every two months. Paid 370 dollars to get fixed. Keeps freezing up and spoiling food. Got fixed and STILL freezes up in back and fridge temp goes up to 55 and wont cool down. I cant even buy milk! And I paid 2000 dollars for fridge. Samsung wont back fridge! Says it is not a serial number under recall but does EXACTLY what recalled ones do! Im so sick and tired of spoiled food and lost money and worrying my kids will get sick from from this ordeal on fridge!

I purchased the Samsung dishwasher model #dw80f600its in March 2014 with a one year warranty from Samsung and a 2 year extended warranty from hhgregg. Within the first year Samsung had to come out twice, both times there was a water code error. After that, I had to contact hhgregg for another water code error. They have come out twice for the same problem. Each time the service tech had replaced a sensor on the unit along with a tank on the side of the unit. Now, I still have 3 months left on the 2 year extended warranty. Surprise, I have the same error again. This time hhgregg says that they are no longer responsible for this dishwasher, the cost of repairs had exceeded the retail cost of the unit. I will NEVER purchase another Samsung dishwasher and it certainly will NOT be from hhgregg. What is point of an extended warranty if they wont honor it?

We love the microwave when its working properly. Its only 4 years old and has failed three times. Each repair was easy and cheap once diagnosed. 1) Heard beeps during the night. Eventually beeped more often and left the dreaded SE error code. Called Samsung support and they suggested unplugging the unit and plug back in after a few minutes. Effectively they were telling me to reboot it. That didnt work. Found YouTube video with the fix for this problem. The ribbon cable connecting to the touchpad goes over a sharp metal edge frame of the control panel and vibration from fan operation eventually rubs through the cable causing a short.The fix was simple and only took about 20 minutes. I put a piece of electrical tape on the sharp metal edge and voila, no more beeping and no more SE error code. Samsung should have put a piece of slit PVC tubing on the sharp edge and this would never happen. Design problem! Cost to fix = price of two inch strip of electrical tape. 2) Door would not stay closed when shut. Found another YouTube about this. Tiny plastic tang which one end of door latch tension spring attaches to broke off. Replaced it with a tiny #4 sheet metal screw. Took 15 minutes. Cost to fix one small screw already on hand.3) Microwave would not turn on. Online search implied could be faulty door microswitch. Testing with cheap VOM showed which of three microswitches was faulty but suspected the one that no longer clicked and rebounded when activated by finger pressure. Found exact factory replacement online for $5 with free shipping. Took less than a week to arrive. 20 minutes to diagnose and replace. Doubt that many homeowners would have attempted doing all these repairs on their own. Three service calls even with almost no parts cost would more than pay for a new microwave, most likely not Samsung LOL.

We bought all 4 kitchen appliances in black stainless steel. The ice maker plugs and is annoying but the real damage is the microwave. It starts without any intro action. Fan comes on full blast. Research says unplug and then plug it in. It only helps for a few hours. After researching I have found hundreds of reviews with the same problem. The door has been replaced in some reviews but it doesn’t solve the problem. Calling Samsung so far hasn’t helped.Since our warranty is up it is up to me to find a tech in our real area. So far no luck and so how do I get parts? And what good is a new door if it is going to do it again? Samsung knows of the problem when you go to their site for repair it directs you to immediately unplug because it is a fire hazard and go to customer support. The circle begins again - no tech, no part, and I have a unplugged unusable microwave. Samsung should be doing a recall they did one because people were being shocked. Isn’t a fire hazard a reason for a recall?

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

Purchased refrigerator in BLACK finish (RF28HMEDBBC) to coordinate with other appliances in my kitchen. Upon setup by delivery personnel I find surface scratches on the face of the doors that are in even patterns, they agree must be from rubbing during shipping. The salesperson from Lowes agreed to order new doors. Before doing any cleaning of the surface I referred to manual and used only recommended method of cleaning which is damp cloth followed by dry soft cloth. This method leaves swirls on finish plus near the handles I see new scratches apparently from fingernails that have swiped the door while reaching for the handle to open it (nothing else has been near that area except my hands). Also manual suggests polishing the surface once or twice a year but does not say with what product. I called Samsung and they could give me no answer to what product they recommend. The new doors arrive with another series of scratched patterns so obviously the finish is not durable at all! None of my other black appliances (other brands) have any marks and are several years old. Lowes is willing to again order new doors or swap out for another brand. I am writing this as a buyer beware notice and curious if others have had similar issues.

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

Bought Samsung refrigerator (RFA267HAWP/XA ) in 2012 from HHgregg. Now 2017 found Pitting and rust underneath paint on both lower corners of water dispenser of door frame. Went online filed complaint and sent pictures. Called 1-800-726-7864 again and talked with customer representative, was told we were out of date for service. I advised that Samsung has a flaw, defect in their product -- the product is now rusting and what can you do to fix it. Here is the drum roll >>> they can send out a tech to look at the problem and fix the problem, But this is at the customers cost and not covered by Samsung. Another Samsung product crossed off my product list for the future.

At what point does a company read these and take action? Purchased Family Hub French Door 2.5 months ago. Freezer failed, lost everything, missed 4 half days of work dealing with 3rd party service companies who didnt know what was wrong or how to fix it. 14 calls with Samsung service department. 12 emails, in the meantime ice machine failed and now the upper fridge area failing. At $2,499 youd think they would care/value the experience and take action, but were on day 38 and still waiting for a remedy. I stood at Home Depot and personally persuaded 7 customers not to buy this fridge and they listened. Your ** product and service cost me lost wages and time during failed service calls so I figured Im only halfway to the break even point of costing you fridge sales. And I realize nobody in your service department gets paid enough to care, but hopefully someone in your product management and marketing team care enough to read reviews.

I received a brand new Samsung refrigerator model: RF263AFRS, purchased from Sears in February 2011. Despite appropriate care it failed the summer 2013 (two years!). Neither Sears nor Samsung offered to stand for the quality and the consumers concern for the excessive noise (now clearly audible through the entire two storey house!). The cooling also seems to be an issue. I am in the process of confirming the latter with an internally placed thermometer. I called both the Sears and the Samsung representatives: it appears they are not willing to investigate their failure to provide a quality product expected to perform up to expectation for at least 10 to 15 or more years similar or better than the old fridges we still own. There is something wrong with quality of Sears service and product from Samsung. Consumer be aware.

I have the Samsung French Door Refrigerator model RF217 series. It is 2 years old and the water is pooling under the vegetable bins and inside the bins. I called the customer service and of course, it is not under warranty. The repair person they recommend wants $180 to look at the refrigerator plus parts which could be anywhere from $20 to $250 depending on the problem. How can so many people have this problem and the company state there is design flaw. They should have a recall. I will never purchase anything from this company ever.

I try to be a responsible informed consumer before making a pricey purchase. I took the plunge and bought a Samsung refrigerator Model #RS261MDBP 05/2014. The first refrigerator delivered had a golf ball size dint on front right door. Immediately delivery company informed Samsung and the refrigerator was replaced approximately a week later. My grown children were home at time of delivery while I was out of town caring for sick family member. I came home a month afterwards and noticed three dints on right door as if someone placed and replaced their hands there to push refrigerator in place. I also noticed the ice maker wasnt making much ice. I read the troubleshooting section of manual and made adjustments of temperature and rearranged food in freezer. At this time condensation was accumulating in freezer and food in fridge was spoiling. Once again I adjusted temperatures to no avail. I contacted Samsung which a repair company came out and said that model came off assembly with the issues I was having due to some faulty parts. Little over six weeks later the same problems started all over again. Another company came and fixed a totally different problem. Two weeks later ice maker still wasnt producing ice properly, milk spoiled, and condensation started accumulating in freezer again. Samsung was informed of all the issues Ive had since receiving their product. Eventually after many phone calls, emails with proof of purchase and pictures they agreed to a partial reimbursement, deducting 10% per month after 1 year ownership. My very first new refrigerator and it was heartbreaking. I will not buy another Samsung appliance.

On 8/29/16 we purchased the 25 cu ft French Door with External Water & Ice Dispenser, Model Number: RF263BEAESG/AA Refrigerator in the Black Stainless finish. Delivered 9/3/16. We purchased this high end very pricey fridge, a high end matching gas range and dishwasher so we spent a pretty decent amount of money. The set was ordered from a local appliance store and was NOT a scratch & dent product. While from a distance the fridge looks fantastic, dont look too close. Under the factory packaging (plastic protective packaging & cardboard was not damaged at all) there were numerous scratches and a small dent in the upper left door. I would expect a new expensive appliance such as this would not arrive in this condition. The appliance store is closing and unable to order a new refrigerator or even just a new door. I dont need an entire new fridge, just an undamaged door.Samsung feels it is our problem and refused to do anything about it. While waiting on hold the recorded message spoke of their commitment to customer service. Well we didnt get that, in fact just the opposite. Interesting is that we really like Samsung and have always promoted their products. This is the first issue weve had and they failed us. I would not recommend this product due to how fragile it seems to be and Samsung will not make it right. I have a beautiful new kitchen with very nice high end Samsung appliances, except for the scratched and dented fridge. Is this really what I waited for all these years? Extremely disappointed. How hard would it be to replace my door? Any other appliance store would have sent it back to Samsung and requested a replacement from Samsung. Why cant Samsung just do that for me?Thanks alot Samsung. Also, I submitted this same review on Samsungs site and guess what? They wont post it.

Waited a week for service dept to come to assess the problem with my refrigerator. Paid the service dept.$120.00 to tell me yes, its broken. Service came yesterday to tell me everything needs to be replaced. Water is pooling in the crisper, temp. not being held, sensor needs to be replaced, etc., etc... to the tune of 720.00. Now I have to wait 48 hours for a manager to get back to me. The refrigerator model # RF 263AERS was purchased in 2011 and is out of warranty. Cant believe that a refrigerator that cost over $1,000.00 should only last 7 years. Why do I have to wait 48 hours for a manager to talk to me. We are now going into week 2 with the fridge not working. Very unhappy with this product and even more unhappy with the customer service.

I remodeled my kitchen and bought all new appliances for continuity. Samsung had a special going on with interest free purchase so bought their refrigerator, dishwasher and microwave. I am having difficulties with their dishwasher and refrigerator. Lets talk about the dishwasher first (model number DW80J3020US). This dishwasher does not work well at all. I pre-rinse before I load and yet it does not wash dishes clean unless on heavy wash with sanitize option. Even then, sometimes the dishes are not clean. I called Samsung customer service and we did some troubleshooting over the phone. That did not work, so she sent someone to look at the dishwasher. The repair man came. He was super rude and short, he turned it on then turned it off and said nothing is wrong with the dishwasher. I need to buy a different dish washing soap. I told him that the soap would not cause the dishes to have black particles on the dishes also that I pre-rinse. He stated that Samsung only recommends the use of one type of soap. Then he told me that if I call to waste his time again then there would be a charge.My refrigerator (model number RF23HCEDBSR/AA) is only one year old and the ice maker is not working. I called Samsung and the customer service rep. stated that I need adjust the leveling of the fridge and check that my water supply is enough to the fridge. She claimed that the front of the fridge must be higher than the back. I did as she told me yet. NO ICE and the water trickles out. I told her this and she insisted that it is my fault. I asked her to send someone out and she said I would be charged. I WOULD NEVER recommend any of Samsungs products to anyone.

March of 2015, we purchased a Samsung Refrigerator from Nebraska Furniture Mart. A month after purchase, the ice maker stop producing ice. Called NFM and was given Samsungs number. Technician came out at least 4 times, only supplying temporary relief. Technician said, this is a manufacture problem. He said, Theres a sleeve in the back of the refrigerator that allows air to come in and with sub-below temperatures over freezes the ice maker, not allowing the ice make to function properly.After calling Samsung, they continue with the troubleshooting techniques. If you are experiencing this problem, dont allow the operators to troubleshoot your issue. Demand for a service tech. Tech from NFM set the temperature control way too cold. Fresh produce, butter, cheeses in the midsection of the refrigerator was freezing. Found out the correct temperature should be set on 0 and 37. To set you must hold the numbers one at a time for at least three to five seconds. Heading back to NFM to complain. If purchasing this refrigerator, spend the extra money and buy the warranty. A home warranty plan may also help defer the cost. NOT HAPPY WITH SAMSUNG RIGHT NOW!

I have the same problems with the others. Right now I water in both my veggies/fruits bins and underneath the bins are water and frozen ice. Also, the ice maker keeps making ice even though it is full; therefore, all the overflow ice fell down under the freezer drawer. Every time I open the freezer drawer, ices will fall out onto my kitchen floor and I can also see there are a lot of ice stuck all the way in the back of the freezer. I either have to use a long stick to brush them out. It is a major headache with Samsung as they are the worst company I have to deal with. Samsung is very unreliable and irresponsible for their products, keep saying they wont fix my refrigerator because 1 year warranty is over. In order for them to fix, they will charge me a fee to come by to take a look at it and any repairs they will do. I see other Samsung models have the similar problems as mine but how come this model of mine isnt on the Class Action Suit Settlement. Please let me know if it is on the settlement as I want Samsung to pay for their bad products.

Dishwasher will not complete cycle. Once started it will run 5 minutes or less and then the display begins to flash. It takes about 12 hours to complete a cycle by starting and then restarting. Anybody have a solution?

Don’t buy Samsung! They are not responsible nor do they take ownership for their manufacturers defects. After only 3 years all 5 knobs have broken on my range purchased Dec 31 2015. I cannot use the range and Samsung refuses to acknowledge ownership for poor quality or replace the knobs. It is a simple task that costs less than $5 yet they are willing to lose business over $5. It seems they do not value their customers.In 25 years I have never had any knob break on my ranges. Even the cheapest of Frigidaire ranges are sturdier and better built than this Samsung model that I purchased through Costco for $1,100. Very disappointed in Samsung’s customer service. All my appliances are Samsung (dishwasher, fridge, tv, phone, etc) and this is the customer loyalty they show. Disgraceful. The service call was escalated and they still refused to even make a compromise. “I’m sorry, that’s what the 1 year warranty is for,” doesn’t seem to cut it. They have lost a long time customer.

The best part of Home Depot is we bought the extended warranty... I recommend buying it if you’re considering Samsung appliances! Within 4 years I’m on my second in 6 months repair on my fridge. My induction stove is the most ridiculous design and shuts off constantly because of the sensors! My dishwasher broke down. My microwave fan is a joke. We will never ever buy Samsung again...

I purchased a Samsung dishwasher less than 2 years ago. I have had it fixed 3 times since then. Its out again!!! Im done with Samsung!!! I wish I had of read the horrible reviews before buying one. Wont buy anything Samsung again!!!

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the self-clean mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged out of warranty service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.Technician is concerned as to what caused the thermostat, saying ideally hed replace the control board, the fan, and the sensor so that he doesnt end up back. I contacted Samsung, very upset with this clear defect. I get the Sorry you are dissatisfied, but you are out of warranty. 15 years I had a Kenmore... never had a problem... ready to go back! DO NOT BUY A SAMSUNG PRODUCT, CLEARLY NOT CONSUMER FRIENDLY!!

We bought our dishwasher (Samsung stainless DMT610RHS) less than two years ago, in November 2012. Since we bought it, it has leaked (just a small puddle), it often smells, it stopped cleaning the dishes well (the spinner or impeller was blocked) and now the display only shows part of the numbers and the pump doesnt seem to be working. The bottom spinner doesnt spin or have water come out of it- so the dishes dont get clean. The leaking stopped after I cleaned around the seals, or maybe I just moved them as there wasnt really anything there to clean off. We took the spinner out and unblocked it. And just tonight we unscrewed everything at the bottom and cleaned it out. Guess what we found? A plastic part (from the cheap cutlery holders) lodged in the bottom impeller.Now it seems to be working but it is leaking again. And the display still looks funny. Only parts of the numbers light up. I was hesitant to buy Samsung, but my boyfriend paid for it and convinced me that it would be fine. I will never buy anything from Samsung again!! I have been looking for a new oven and always tell the sales person NOT SAMSUNG. Lowes and Samsung both told us that it is past the warranty so we would have to get it serviced. I cant believe they dont stand by their product. I bought a Kitchen Aid dishwasher on craigslist for $50 for my tenants and it is way better than this $600 one.

On May 7, 2015 our Samsung refrigerator and freezer stopped cooling, and all our food was spoiled. The unit was under warranty so I contacted Samsung but they refused to honor their warranty. It took twenty days of emailing product support, service request, phone calls and live chats between Samsung and I, for them to finally send someone to look at the unit. It took another seven days for a repair man to show up with a replacement part to fix it. We went almost a month without a fridge.The working fridge only lasted a few days before it failed to cool again and I lost what I had stored in my fridge, again. A technician was able to mend the problem. But just a few days later it gave out again. Every time this unit failed I lost most of the food in the fridge. The Samsung authorized repairman doesnt even want to deal with my fridge and tells us to deal with Samsung. Samsung just sends us around in circles between their support pages. I have most of the emails and phone calls documented and saved.

I purchased my Samsung refrigerator (Side By Side # RS267TDRS) in July 2012. It has been serviced 7 times since then for the same issue. The refrigerator continues to have ice build up and fails about every 6 to 8 months. I purchased at Sears and got the service contract. What a mistake. Samsung refused to back up anything. I own multiple Samsung appliances ranging from the Refrigerator to TVs to DVRs. They have lost me as a customer. I would never buy another of their products. I have called their Customer Service and get the same lame excuse: You are out of warranty. Well I wouldnt be out of warranty if it hadnt been fixed by Sears under the service contract the first time. I have spent over $700.00 on a $1600.00 refrigerator in the first for years of ownership. What a sad, pathetic company.

I and my family are extremely disappointed with a Samsung product (DMR78 Dishwasher). We bought it three years ago and it already stopped working. When asked for support, I was told that a defective part will be provided under warranty, but I should pay for labor to install it. On top of labor, Samsung wants to charge $100 for a service call. This is really bad! This is Samsungs fault, that a relatively new product stopped working (an old GE model worked in our kitchen for 10+ years without a glitch, before we replaced it with DMR). Now, Samsung wants to charge this ridiculous service call charge of $100 on top of the $80 for labor? The total $180 fee for our choice of this product? That’s a very disappointing way to treat your customers, Samsung USA!

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be solved by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It wont be a Samsung.

I have never written a review before - I dont usually care that much and I dont usually have time. I have spent an hour trying to reach a rep on the phone to schedule a repair. This is my second Samsung fridge, in 5 years and its broken now just like the last one after 2.5 years. No appliance repair shop wants to come look at it. They all say they arent built well. How the hell can a company keep selling appliances that are poorly designed and break? What a joke.

We have a two year old french door model. The ice maker dispenser mechanism seems to get frosted up and stops dispensing cubes. When cubes are selected it wont allow the cubes to drop. It just drops small chunks, you can hear it grinding away. The crushed side works fine. We remove and empty the bin and allow the mechanism to dry out. After reinstalling the mechanism it frosts up within a couple of days. This just started about 4-5 months ago.There are no other frosting in the freezer. Ive read many other ice maker complaints with Samsung.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/os against him, sounded shady.I cancelled the call and took a bullet with Sears $275 plus tax $294 on top of the ton of money this hunk of Asian crap cost me (the contractor grade American fridge I got with the townhouse was working fine for 28 years until I unplugged it the day this crap came into my house). So much for Asian technology, and do not expect any red carpet treatment from Samsung CSRs!!!!! I am so sorry I bought this!!! And will never call Samsung again. As absurd as it may sound, a Honda service writer may have offered better information as what to do to check the appliance!

I bought a brand new side by side Samsung refrigerator from Home Depot 6 years ago and I have had 8 repairmen out here. This is the worst refrigerator I have ever had and I tell all my friends, relatives and neighbors do not buy this brand. I have a home warranty and they cant even figure it out. Right now I cannot get water to work so now wont make ice. Never ever ever buy a Samsung refrigerator, please.

Nov. 2009 we bought a new fridge. After 2 days the water quit dispensing. The fridge was replaced. 2 days later the new fridge wouldnt dispense water. Next tech put in a heater to keep the reservoir for the water from freezing. Next the space saver ice maker quit. It got replaced. Next event was the control panel went out. It was replaced Sept. 2012. Now Jan. 2015 the control panel is out again. Weve called several service companies, including Sears Blue Crew, but no one services our area; they used to. This fridge has had service every year. Now out of warranty Samsung says they cant do anything to help us, not even find us service for the fridge. I know well never, ever, buy one of Samsungs appliances again.

Purchased my dream refrigerator/bottom freezer on 6/22/2018 for $1499.00 or so I thought. 2 months later freezer stopped working. Called Samsung every 7-10 days for over 2 months because they never called me back like they promised. As I waited the ice maker quit, then the refrigerator. I kept getting the runaround. I was so disappointed and one day when I called I cried, was told to email the office of the President at Samsung. I did - nothing - finally a representative from the office of the President named Linda called me back, gave me her personal phone extension #. Told me my order was approved & I had to wait another 10 days for a moving company to call me. When I checked my caller ID I realized she was calling from the same call center I had called from every week. They lie to their customers. 2 weeks later I finally got the call. On October 16th I received replacement. My first call was beginning of August! I will never ever buy another Samsung appliance. I hope this one holds up. I will be sick if I have to go through this process again.

Two years ago we remodeled our kitchen. The new Samsung over the stove microwave matches the new Samsung stove and has some nice features and I do like it, but it is starting to make a grinding noise. It seems to have caught something from its big brother, the stove. This stove has all the bells & whistles..Looks like a cooks delight... Thats a disguise.The stove really sucks. It cooks everything to hot and the smooth top is a ** to clean compared to my old Whirlpool smooth top. The top burners on the Samsung take eons to come up, and when they do it mimics Kilauea. It will not do a simmer but slow boils. I end up cooking everything on the small burner rings, including big pots. I had to drop the oven temperature down 25 degrees to get the right results. I called the Samsung repair service. The guy told me there is nothing wrong with the stove. He must be a Democrat.Recently, when I use the oven, the convection fan started making noise... It is now making a racket. I checked with an appliance guy and he said that he has seen Samsung stove fans junk out before and eventually seize on a regular basis... the cost to replace the fan assembly would be about $300-$375 bucks. I went on the Internet and found videos on how-to replace the fan. I found an appliance parts website. My husband looked at the YouTube videos and is going to fix the stove himself. Never a Samsung product again. I understand their TVs are not very good either.

Dishwasher stopped working after only 18 months of use. Horrible customer service from Samsung. There is no one who will repair Samsung dishwasher.

There isnt a whole lot of space to store food. The freezer is also lacking in space. The outside appearance always looks like it hasnt been cleaned and it would be nice if magnets would attach to it.

I have a Samsung Model RFG297HDPN French door refrigerator. Six weeks ago the ice maker stopped working. I removed the ice maker and brought it to a repair shop. They checked the ice maker and it was working properly. I contacted Samsung and they gave me the name of an authorized Samsung repair center. The service man came out, checked the ice maker and said it was fine. He then checked the water valve going to the ice maker and said it was bad. He tried ordering just the valve, but Samsung stopped selling just the valve due to water leaking problems occurring by just changing the valve. He had to order an entire valve assembly. The service man stated Samsung had upgraded the valve assembly four times in the past 3 to 4 years, due to problems. The new valve assembly arrived yesterday after being delayed for over 4 weeks. Eighteen hours after the new valve assembly was installed the ice maker has not produced one cube of ice. Contacted the service man again this morning and he is coming out on Monday and will try installing a new ice maker. Like so many other articles I read, Samsung does not stand by their products. There are page, after page, after page of complaints regarding Samsung refrigerators. A $3,000.00 refrigerator and the company has the worse service in the industry. Im now contacting my State government consumer affairs agency, and filing a complaint. Im also contacting law firms and hopefully will find one that will file a class action suit against Samsung.

I bought this refrigerator 3 years ago RB195ZASH. It look good but now this thing wont stop at all. Ill stay on the whole time and I notice the ice maker is not working anymore. I just dont want to put more money into it after seeing all this complaints. Now I know what to do. I wont buy a samsung refrigerator again for sure.... Thanks everyone for sharing your experiences, sometimes we have to learn the hard way... bye

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

We purchased a Samsung refrigerator on Nov. 10, 2010. We had to replace the ice bucket in May, 2014. Currently the refrigerator evaporator is inoperable and needs to be replaced. However, Samsung has discontinued this part and they do not offer information where we can purchase a generic part. Why would Samsung discontinue a part on a product that is less than four years old? Now we are going to have to buy a new refrigerator because of Samsungs ineptness. Believe me, it will NOT be a Samsung.

I have experienced the same complaint everyone who owns a Samsung microwave seems to have - the SE error code. I contacted Samsung and it took four chat sessions and an angry phone call to have a service person come out. I was told the control panel would be replaced, no charge on epidemic warranty; servicing agency knows nothing about it. I was told I would have to pay for the control box if it needs replacement. It seems like Samsung is well aware of this major problem, but has chosen to do nothing until your unit fails - and it will. Then they horse you around for days to get it serviced. I have lots of Samsung products with no problems, but this microwave has totally destroyed my Samsung vision. It is just an out and out piece of crap. The ventilation system sucks, which I believe is the cause of the SE code because moisture builds up in the control panel. If I have to replace, I guarantee it will not be with another Samsung.

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

We purchased a Samsung French-door refrigerator and have experienced the same problems as many reviews I have read. Loud noises from the back, poor cooling in the refrigerator, and water leaking out from under the drawers in the bottom. We are really not satisfied and now looking to replace our refrigerator.

I had nothing but troubles since we bought the refrigerator Samsung side by side with outside doors to get to the door shelves. First two weeks it was beeping constantly and nobody at Samsung Help could not tell me JUST to disconnect and reboot. It took two month for to get a repair man and by then I had it fixed. Then the door shelves are made of such a LOW quality that they do NOT have any quality at all. Within the first six months 3 shelves were broken in pieces and when I complained they ONLY send me 1 shelf. You keep complaining to somebody from the other side of the world and they just keep opening new ticket complains without solving the problem. They send me one more shelf and as of today I only have two door shelves working because each one costs about $60 and I do not want waste any more money. The water and ice dispenser is also a big problem, it seems to have an attitude. It dispenses ice or water whenever it pleases him not the person getting it. It would not dispense and you HAVE to figure out if the temperature its at normal or you have to open and close the doors or you have to turn the knob at the ice dispenser to get anything dispensed to you. Do not BUY it is a piece of JUNK compare to my last refrigerator that lasted 15 years without any problems. If you Do be prepared to pay them at least $240 a year in Door Shelves replacements.

Dishwasher stopped working. Samsung will not do anything for me. The service co. they sent out had a very poor rating on Angies List. Spent thousands on all Samsung appliances. Very frustrated!

Don’t buy a Samsung refrigerator. The ice maker freezes up. It is a defect and they replace with defective parts. The refrigerator won’t hold a constant temp, jumps into 50s without the door being opened or inside overfilled. Water leaks into the bottom of the fridge. Should have stuck with electronics.

I bought my 3 door Samsung Refrigerator in 2015 and it worked fine for 2 years. After that, Ive had nothing but problems. First, it wasnt cooling my food and I lost all of my food and had to pay a $200 repair bill. Then, 2 months later, that same thing happened! Luckily, they honored the initial repair warranty and the tech came out and fixed it again. Fast forward to 5 months later and now the refrigerator is freezing all of my food. Because the fridge is out of warranty, I will have to pay for a tech to come out and will be charged parts and labor to fix the problem. I have now lost 3 full refrigerator loads of food and am left to resolve the issue on my own. I have a 20 year-old Kenmore fridge in my garage that works perfectly and my $2000 Kenmore fridge is a POS. NEVER BUY SAMSUNG APPLIANCES!

I bought my Samsung refrigerator about 4 years ago and we all love it. I like the silver finish, the middle utility drawer, the cost-effective energy star certification and overall the great performance. Cons: the ice maker is way too small but for a small family is fine.

I purchased a counter depth fridge and within the first 6 months I had to call in two repairs and was told if there is a third call out within 12 months of purchase they will consider it a defective fridge. Well guess what 12 month and 1 week after the purchase they didn’t honor that but did a courtesy repair... so kind... lol but didn’t honor defective part. Now 15 months in and now another noise coming from this horrible purchase. Samsung should stick to TVs.

RS265TDRS - We have been monitoring the refrig temp for a week because the liquids seemed cool but not cold when the temp was set at 38 D.F. and the display monitoring inside temp when you open the refrigerator door always read 38 D.F. Lowered the temp to 34 D.F. And monitored the refrig for two days. The display always says 34 D.F. on the outside when you open door but the thermometers we put inside have been well above 44 D.F. for two days and as high as 48 D.F. Thermometers placed in a full glass of water inside the refrigerator overnight indicate a temp of 45 D.F. Temp of tomato sauce in frig also above 45 D.F. Putting same 2 thermometers in freezer set at -4d.F. indicates a temp of -3 or - 4 D.F. We are waiting for service and the temperature is now well above 50 D.F. and yet the display that shows the supposed temp in the refrigerator says 36 D.F. when you open the door which is what the temp is set at. The safety issue is not only there is a design defect that causes the coils in the refrigerator to freeze up but the sensor that lets consumers know what the temp in the box is sending false and misleading temp readings allowing people to think their food is at a safe temp when in fact it is not. Still waiting for service and now the refrigerator is at 60 D.F. and the display is reading 38 D.F. when you open the door. This may go on for days, weeks and even months for some consumers before they realize that they have been eating spoiled food. Samsung needs to acknowledge design flaws that allow the digital temp display to show normal safe temperatures yet in the refrigerator temperatures are 10-15 degrees f. higher. There are many consumers who have been ripped off and played Russian roulette with food, health and safety because the refrigerator coil freezes, the fan stops working and the air temps in the refrigerator rise unknowingly to the consumer. If you own a Samsung refrigerator you may have been eating spoiled food for weeks, months or forever if you are not aware of this problem. Calling for everyone on the www to let Samsung know that their negligence in this matter will not be tolerated and consumers will get justice, satisfaction and restitution for the full purchase price including removal and destruction and recycling of all the defective Samsung refrigerators.

Within 6 months the gas got leaked and I had to pay $4500 again. Within a month, the same problem. In the same amount I could have bought a new fridge with any other company. The customer support people always has to say there is a delay of technician because of heavy call flow. The request has still not been forwarded due to which the technician didnt visit the property. Now again within 30 days the same problem & still I have to pay again the same amount as well as the tech fees of $350. One of the 3rd grade services I have ever seen with this company. Ill never buy any stupid product from of Samsung because its one of the ** company in all products and request you all not to buy anything from this company because they only know how to make money without satisfying the customers need.

I have purchased two Samsung over the range microwaves over the last 5 years and each of them just stop running. What is wrong with your products? Clearly there seems to be a issue when you cannot build a product that will not last.

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.

I have always been a fan of SAMSUNG products, so when I was gifted with a refrigerator I decided to upgrade my other appliances to SAMSUNG during Christmas of 2020. Installation was very quick. Trust me when I say SAMSUNG did not disappoint. My range is an electric ceramic top with convection model. It bakes very nicely and the cooktop cooks nice and evenly. Although it seems as though the bottom drawer is not as deep as my other range, it seems as though the inside of the oven was a little bigger. In regard to appearance, although stainless steel seems to be the rage right now, I opted for white and it is just as sleek and attractive. It is easy to use, easy to clean and I could see myself purchasing SAMSUNG appliances again!

Great if you want to waste your money on this piece of garbage. Not even 4 years old and I had to have it fixed in April of 2019 and now in September I have been told that the evaporator cover needs to be replaced. Ice builds up behind the cover and eventually will affect the fan and the fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Thank you Samsung for taking my hard earned money and thank you for keeping local repair shops busy!

We purchased our Samsung fridge a little over a year ago and about 6 months into having it I lifted the little tray where the water and ice are located and found that it had rusted! The rust has continually grown out onto the fridge door causing the paint to chip off and leave sharp metal for my children to injure themselves. I have contacted Samsung and because this is a Cosmetic defect they will not do anything to fix it. It is beyond frustrating that you pay a large amount of money for something and it is not up to the standards that it is advertised. I have always purchased Samsung products but I will say this was our last. They have lost a Samsung customer for life.

After 2 years, we started having trouble with our Samsung double door refrigerator freezing up. We had a technician out to fix it and he replaced the whole back panel. It worked for a couple of months and then began to freeze up again. The same technician came out again and we were chatting about what was happening and he suddenly realized the problem was that when you close the front doors, the piece that seals between the doors was no longer turning properly in the slot to seal between the doors, but rather just staying straight ahead leaving an opening where warm air could enter and the fridge would work overtime. He said there is a piece that often doesnt get installed when the fridge is delivered that keeps this from happening and over time the left door had moved down slightly causing the piece to not turn correctly. It was a simple fix to the left door raising it slightly so that the doors are now sealing properly. So far the fridge seems to be working better. I hope this helps someone else having these issues.

French door Samsung that is a piece of junk. Ice maker freezes up, had to use hair dryer to defrost and get it to make ice. Another problem, they say theyve never heard of, water drips from FRONT corner of ice maker dispenser causing paint to chip away from minerals in the water. Have a extended warranty. They tell me the problem is cosmetic. I want to know why the water is leaking from a sealed area which causes the paint to peel off. After paying over 2,000 for a fridge, I expected more. Repairman was here yesterday, still no ice. Have had these problems since early 2017. Bought at Home Depot June 1, 2016. Heard repairman telling someone on the phone he was installing a kit on the icemaker that was a cheap fix to stop it from freezing up. I will never purchase another Samsung anything.

Samsung dishwasher has a great capacity size. It is very quiet when operating and cleans as well as any others Ive had over the past 40 yrs. The stainless steel look is very updated and it doesnt stick out from the cabinets. I would purchase this brand again. It is a good fit for a large family or someone who has lots of company!