I have had issues with my four-door refrigerator the last 6 weeks. We had noticed the frozen foods werent quite as frozen as they should be and then the ice maker stopped dumping ice. I had noticed previously that the ice in the holder always froze against the right-hand side of the bucket and would stop dispensing ice. I then noticed the ice maker would fill with water and would produce ice but never dumped it. I hit the reset button and it worked perfectly. It never would begin normal ice production on its own, and I had to continually hit the reset button for ice to be dumped ever two hours.Now, the freezer has become the fridge! No ice now and all of the food in that portion are thawed, just water in the ice tray that never freezes. I called the helpdesk (almost said it with a straight face) and they could do nothing except send a serviceman to repair the unit at my cost. I asked if they would guarantee their work and she said that they could only try and fix it. I told her to me try was not a guarantee of it being fixed. I asked if they would stand behind the work of their suggested contractors and she said again, they would try and fix it.I am anxiously awaiting a call from the repairman to see the cost of him driving to my house and the estimated charges he thinks he will have. I will ask him if HE stands behind his work since Samsung won’t. If it goes as it has with all of the other customers on this site, I will NOT be buying a new refrigerator from Samsung, and I will contact Lowe’s and tell them of my displeasure with one of their distributors.

POTENTIAL SAFETY HAZARD: Samsung dw80f600uts Dishwasher - This has been the worst appliance experience ever. Dishwasher worked fine for about the first 18 months. Then, on occasion, it would give an error code (Smart Auto and Heavy would flash). If we stopped and restarted it, it would usually run through the cycle. We are a family of only 2 adults, so we are not hard on it, nor do we run it more than 1 to 2 times per week due to handwashing some dishes (as the dishwasher cycle is VERY LONG... like 3 hours)! This morning the dishwasher stopped and gave error message, I tried to stop and restart. No luck. Then, while I had the door open, it started on its own!! (ID CALL THIS A SAFETY HAZARD). With all the complaints about this unit, I would think that Samsung would do a recall, or an optional recall, so at least those with issues can get unit corrected on Samsungs dime. We are choosing not to pay to have it fixed, as the reviews show that most have had to have fixed multiple times. Would rather buy a different brand than invest more in this faulty model.

Go on YouTube and you will find a multitude of complaints about the ice maker of this model. Samsung gave us a run around on leveling the refrigerator. I have leveled it from every conceivable spot, adjusted the front so the wheels are off the ground per their instructions and I now have to manually defrost the ice maker every 7-10 days. It used to be every 3 weeks but has deteriorated. I defrosted it November 1st 2019 and had to defrost it again today November 10th 2019. From the number of complaints there should be a general recall of this poorly designed and engineered product.

We purchased a Samsung stove/oven 4 years ago. After 2 years the oven would not heat to the desired temperature (Took 2 hours to get to 400 or more, if it even did). Had a very hard time getting anyone to even work on a Samsung appliance. Finally found a very reputable repairman in the area willing to repair it and he told us this is an ongoing issue with them. Faulty igniter that goes out. He fixed it - $250... (no guarantees - saying it could work 2 days, 2 weeks, 2 years?). It lasted 2 years. I am done. Went and bought a recommended Whirlpool. Samsung has very good electronics (I have had my Samsung Edge for 6 years, DVR for 8 years), but terrible appliances. Dont buy any Samsung appliances!!! I have nothing to gain by writing this review. I never have before, but I am so disappointed and upset by the waste of $!!!

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

Very unhappy with Samsung dishwasher that lasted 18 months and 3 repair persons. All said it needed a new circuit board, which we ordered and the dishwasher still did not work. We trashed it and bought Kitchenaid and are very happy. We have other Samsung appliances and I am holding my breath. They are not great and not worth the money no matter what the sale price is. For your wallet and sanity, do not buy Samsung appliances.

I too bought a samsung dishwasher, 15 months in, it stopped washing, out of warranty, so I paid out of pocket for repairs. Then bought extended warranty, as offered by samsung. 2 months later, I needed to use. Spent 9 hrs over 2 weeks and 22 people later, no one wants to send a repair tech! Do NOT buy samsung, the warranty is bogus and the run around will give you a stroke!!

The ice maker failed at 18 months and has been replaced 3 times and still does not work. The door dispenser drips water all day and runs down the front of the lower 2 doors. Often the refrigerator is only 45 degrees but the door temp says everything is ok at 34! There is no customer service! All they do is deny the defect that is well documented in their service bulletins from 2007.

We have had issue with Freezer part of our Samsung french door fridge. It continues to freeze up, developing frost & ice to build up. Samsung has no customer service to speak of...

Purchase Date 3/17/16. The Ice Maker (RF23HC) started freezing over about 1 year after we purchased. We started using a blow dryer to melt the huge chunks of ice. Now the entire back panel of the refrigerator freezes over and water pools in the bins. Clearly Samsung has known about this issue for years but still continues to sell the faulty refrigerators. There should be a recall on the refrigerator and full replacements supplied.

I have a Samsung model RF28HDEDBSR/AA, serial #06EC43AFB01664x purchased from Best Buy. It has nothing to do with them though. Samsung is the problem... We just finished paying the darn refrigerator off... THANK GOD I have a service contract with a home warranty company since the ice maker is poorly designed! So far we have had 4 repairs, 2 replacements of the ice maker unit, special sealant added all around the unit and STILL, the ice comes out slushy and the unit leaks water constantly. I contacted Samsung and, much like all the other complaints I have read, I was told how sorry they were, but that since my unit is over their warranty, nothing could be done. She was willing to contact a repair person though everything is on me from there. Again, THANK GOD I have the home warranty...The Samsung representative stated they had no recalls nor were aware of any issues... I wonder if they check sites like this! We LOVE the unit since it is 28 cubic feet of great space. The fatal flaw is the ice-maker and I would tell anyone looking to not buy it unless you dont mind constant pulling of the ice machine unit to remove ice build-up or put up with constant calls for repairs...

NOV 14TH 2019 OUR SON WENT TO PREHEAT OUR Samsung oven and heard a crack and pop sound. All the sudden there was smoke. He ran to get his dad, my husband came running downstairs full on flames out of the back control panel. My husband had to put it out with a fire extinguisher and almost called the fire department. We bought a 5 yr extended warranty thru Best Buy and currently without a stove till they come take a look. So we have no way to cook food for our family. Were already $200 plus out of pocket expenses. Trying to remove the smell of fire from our home and had to buy a 2 burner plug in burner so we can cook something. Fire extinguisher dust everywhere. DO NOT BUY SAMSUNG MAJOR APPLIANCES.

I purchased a brand new in the box Samsung over the range microwave, installed it. It worked well and was beautiful, stainless steel and black. I worked away from home off and on about two years, came back to live at home again full time. One day it said SE on the screen. I called Lowes. They wouldnt take it back. I called Samsung. They told me to call a service person at my own expense. I said, No! I explained I had barely used it and no way was I spending another $170 added to the $200-$300 it cost me initially. So basically, they sell disposable microwaves. I also own a Samsung top load washer and dryer that cost about $1800-$2000. So when these crap out, I will load them all in my truck and drop them through their nearest Samsung plate glass windows. If I wanted to purchase disposable ** in the first place, I would have done so. Kiss my **, Samsung! I tell everyone about this! Seriously, they suck!

Years back, we bought a Samsung washer, and had an awful experience, but we decided to give them a second try because we have always loved their phones. We bought a beautiful fridge and hoped for the best. It wasnt the case. We just replace our Samsung french door, bottom drawer fridge after 4 years and almost 1 month. Keep in mind, we paid $2,000.00 for this appliance. If you Google this fridge, you will see that every person who has ever owned one has had water leaking and drain line issues. We were no exception.After about 2 years of ownership the fridge began to leak water at the front left hand corner. We called our serviceman and were told this happens with every single one of these. We were instructed to thaw it out with a hairdryer! When that did not solve the issue, we were instructed to completely empty the fridge, defrost it for at least 24 hours, and then turn it back on. Each remedy worked for a time, then same issue would pop up again. We limped it along for two years, with the problem reoccurring more and more frequently.Finally, we had to thaw it about every day, and rather than loose our food, we bought a new fridge. We were told to contact Samsung, and they tried to say that we did not have the properly fridge unleveled (it was professionally installed), and offered to repair it at our cost. To add insult to injury, it damaged my wooden floors, and the edge of an antique cabinet. Please save yourself the grief and do not purchase any fridge from this company.

My first complaint with my fridge (RF217ACWP) is that the paint on the handles is peeling! I bought this (Samsung French Door Refrigerator) in 2012 and I called them in 2014 after warranty and told me they could not do anything that I would have to buy new ones, each one $230.00. Of course I didnt and they are still peeling!!! It looks like someone just took a hammer to it and chipped it off!! Also the 2nd complaint is freezing in refrigerator underneath vegetable drawers and water in the vegetable bins! Also, the ice maker is broken!! Just like everyone elses complaints! I hope something good comes out of the lawsuit for us consumers!!

Garbage. Ice maker never worked correctly. Shelves break. Door flapper broke. Freezer drawer slides blew out. Never cold enough. Freezer door handle pulled completely off. Freezer fills with 4 of ice on bottom and leaks water constantly. Ruined my floor. Threw away broken freezer sliding drawer. Always had to pull out and unplug to reset frozen electronic controls. Wasted plenty of food. Wish I had a bomber to drop it through factory roof. Just a complete waste of raw materials and food. Such junk and a waste of money. The only good thing about it is the arched front design which makes your reflective figure look better, while standing on a puddle smelling rotten food. Will bad mouth this company until the day I die. My Samsung tv sucks too.

Worst fridge ever, DO NOT BUY A SAMSUNG FRIDGE! When you use the ice maker water always comes out first. The ice maker constantly freezes up eventually to the point it will stop working. The fridge stopped working (under warranty). It took 5 visits and over 5 months for them to finally fix it.

Bought a Samsung 4 door French model # RF28HMEDBWW/AA 28 cu ft refrigerator on 11/21/2016 @ JC Penney. The ice maker continually freezes up and partially defrost causing a drip and puddles in the middle door tray and floor. We have had to defrost the ice maker 11 times so far when the issues started last fall and have become really irritating. Not sure if its even worth calling Samsung. I can see why so many jumped on the bandwagon/class action lawsuit. Really disappointing to say the least.

We have had nothing but trouble since we bought a Samsung refrigerator. French doors with refrig drawer and bottom freezer. Ice dispenser in door leaks water continuously, ice maker shaves ice no matter what setting you choose (cubed or crushed), freezer drawer does not open all the way without jerking hard on it. We had repairman come several times while it was under warranty and they never got anything fixed? They said that’s just the way they are. Really? Back of refrigerator, behind panel, freezes up all the time and I have to defrost every few months. Drawer that holds the ice freezes shut and can’t open it. This refrigerator sucks. I would NEVER buy another Samsung product ever, EVER again and certainly would not recommend you do either!!!!

My Samsung refrigerator failed when it was less than two years old. The refrigerator does not get cold enough to prevent food from spoiling. Its only 50 degrees inside. The repair cost is more than half the cost of a replacement. I asked Samsung to help with the cost of the repair. Their representative was rude and did not return calls promptly as promised. I think Samsung thinks that by stalling, they will force me to pay the exorbitant repair costs. Instead, I will buy a Whirlpool refrigerator that is made in the USA. No more cheap Chinese junk for me!

I purchased a kitchen suite at ABT less than a year ago. Refrigerator, dishwasher, stove, microwave. Every one of these appliances are garbage! The refrigerator door shelves cracked and fell to the floor in less than two weeks. The refrigerator makes intermittent LOUD noises like a grinding sound. Water pools at every bin and the worst of all is the layout is impossible to not knock everything over trying to retrieve a single item. The dishwasher stinks...LITERALLY! It always smells awful. It doesnt clean dishes well at all and leaves chunks of residue after several cycles of cleaning the same load.The repairman said Well, just leave the door open and it wont smell so bad! Really? The oven is constantly setting off our carbon monoxide detector and recently, I thought there was moisture built up on the oven door and when I tried to open it to wipe the glass front it exploded in a thousand fragments of glass everywhere! This company should be held accountable before someone dies...

We recently purchased all new appliances for our new home. The three door counter depth model was delivered & installed by our dealer. We quickly noticedthat the refrigerator doors were sweating. Over three days I had contact with Samsung Customer service three times and a service representative once. Total time spent telling my story over and over again to people I had difficulty understanding amounted to about 2 hours. I finally became so angry that nothing was being accomplished that I told the lady I was going to hang up and let her figure out what was happening to my service request & call me back...and, if I did not hear back from her in a reasonable time period I was going to return this abomination. I did not hear from her.I have contacted my dealer and am returning this and will NEVER again purchase a Samsung product. Having been in a manufacturing/consumer product company for over 40 years I know world class customer service. Samsung doesnt gave a clue! Not sure how they continue to sell consumer products with such pitiful follow up.

I purchased my oven back in June 2019, it is now July 2020 and my issue has still not been resolved. The left front burner only has one level, it does not adjust to low heat causing fire and melted the stovetop. They denied the ticket to repair the glass or fix the burner claiming it was personal damage?? I have spent hours on the phone talking to the call centers it was not until today that I finally was able to speak to supervisor who is going to have a technician come out again to look at the burner that still does not work. Key points to know when working with Samsung. 1) if they come out for a ticket once and you disagree with there findings they will not speak to you. 2)Email correspondence stop after they have told you their decision. 3) they will accept no responsibility. 4) they simply do not care! This review is short.. the lack of customer service, communication, and ethics I have received from Samsung could fill a book. DO NOT BUY APPLIANCES FROM SAMSUNG!

I bought this dishwasher from LOWES along with a matching Stove, Refrigerator and Microwave because I had all white appliance and the Refrigerator went bad after ten years so, I decided I wanted all my appliances to match and stainless steel seemed to be the trend. I bought Samsung because I ran a Circuit City and all our Samsung TVs were the best. 6 months after I purchased the Samsung appliances my wife started to complain about the dishwasher saying the dishes were not getting clean and then she complained that the detergent dispenser didnt open and then it was not finishing the washing cycle. We then called LOWES and told them the problem and they said make sure its a real problem because if they call out a repair person and there is nothing wrong they would charge us.So, I decided to look online to see if I could trouble shoot the problem. I found hundreds of people with the same problem as me. One of them claimed to have a fix. Take apart the Drain cover and clean the white sensor and then put it back together. I did exactly that, and it fixed the problem... for about two months. Then I had to take it apart again and clean the sensor, solving the problem for another 2 months. This has gone on every two months for about a year now and I am beyond disgust with Samsung.So I went back to the internet to see if there might be a more permanent fix to my problem only to find hundreds more people and complaints on the same dishwasher with the same problem. Still no permanent fix to be found just lots of frustrated people like me venting about their disappointment. I cant afford to buy all new appliances only 1 1/2 years later so I will be stuck taking my dishwasher apart every two months for several years to come. However, at the very least I can complain and just maybe it will keep someone else from making the same purchase mistake.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not. Samsung Corp. you make a horrific product and I will be pleading with the store that I bought it from to give me back my money in full so I can go back to my normal life. I cannot and will not eat out for another week, month or year because my $1500 refrigerator does not work properly. And just so we are clear, ALL THREE OF MY SAMSUNG Refrigerators were BRAND NEW. ALL THREE WERE FAULTY. I hope this is clear enough that three times is not a charm. In addition to the bad manufacturing, the delivery service managed to deliver a scratched left front French door, left all the packaging inside, dumped about a gallon of water onto my Laminate Floor which I had to personally dive to the ground with bathroom towels because the water would absolutely ruin the floor and they SCRATCHED the side and front of my BRAND NEW WASHING MACHINE, and then denied the damage. I was literally standing right there during the entire install. Hello I was the one cleaning up the water so of course they scratched it. My towel sure didnt. Anyhow, bad product, bad service, and subpar customer service equals the end of customer loyalty to Samsung. Samsung get out of the appliance business.

I and my family are extremely disappointed with a Samsung product (DMR78 Dishwasher). We bought it three years ago and it already stopped working. When asked for support, I was told that a defective part will be provided under warranty, but I should pay for labor to install it. On top of labor, Samsung wants to charge $100 for a service call. This is really bad! This is Samsungs fault, that a relatively new product stopped working (an old GE model worked in our kitchen for 10+ years without a glitch, before we replaced it with DMR). Now, Samsung wants to charge this ridiculous service call charge of $100 on top of the $80 for labor? The total $180 fee for our choice of this product? That’s a very disappointing way to treat your customers, Samsung USA!

I purchased this dishwasher from The Bay in July 2017, as it matched my other dark SS appliances. I could not install it until May 2018. Worked great until November 2018. Then we heard a grinding noise in the middle of a cycle. At first we thought it was the water wall arm. Was have since determined it is the Drain pump. Nothing has been caught in the drain that we can access. I live in a remote part of BC on the coast where I travel by ferry. It is impossible to get a Service guy to come here, have been waiting 3 weeks now. I called Samsung 4 times asking if they would at least pay for the cost of a new pump which is about $150. They said NOT UNDER WARRANTY. Go figure a $1,000 dishwasher doesnt last 6 months after install. My previous 20 year old Kenmore worked and is still working when I gave it to my parents. PLEASE DO BYPASS ANY SAMSUNG DISHWASHER PURCHASE. You will have nothing but problems within a short period of time.

Purchased RF23HCEDBSR French Door Refrigerator 2 1/2 years ago. Shortly after 2 year mark food was freezing in refrigerator. No support from Samsung customer service. Had to pay to replace evaporator cover and sensor. Not cheap. Here we are again with food freezing. Same part needs to be replaced and now motherboard also has gone bad. Needless to say very expensive to repair - not worth it for 2 1/2 years old.

Our brand new refrigerator broke so we called, it took them a week to come, another week to get the part, another 2 weeks to get another part. Its now been 4 1/2 weeks. I said after the first 2 1/2 weeks they should replace the fridge. Samsung... said no. I am disabled and I dont drive. My husband travels and we live in the country so we buy a lot of food and then he flies out. We had just stocked the fridge. I lost over 1000K in food the first time. I called and spoke with a guy about getting reimbursed on the food loss and he said List everything and they would jump on it. A rude lady called me back after the fridge was fixed and said Samsung only gives out 200$ as a courtesy. Why did I go through all the hassle of listing everything if they only give 200$. I forgot to mention that my medicine has to be refrigerated so we had to go get ice every day and again I dont drive.It was horrible. My poor son had to go get us food every day and that was a terrible expense because eating out is so expensive. So now for the worst part. Three weeks later the refrigerator broke again. I called this time and said I just want the money to replace. Please hurry because we cant go buy a new one until we get the money from the old one. That was 6-21-17... Its now 7- 12-15. I was told it should only take 2-3. Its been three weeks and when you load my ticket number in the website it does not give any information. When the refrigerator broke the second time... (YES IT BROKE AGAIN). I even told the ride lady that it was not running well when she called about the first 200$. She said she would have someone call me to set up repairs etc. I never got that phone call. I lost another fridge full of food. So I get one more 200$. Thats all! I just now got an update on the first 200$.That took 2 months. If it takes that long to get the money for the refrigerator it will be terrible for my family. Im not sure what to do? Every time I call everyone says that they will try and get whomever to speed up the process but so far it has been a nightmare. It has caused so much more than just a loss from a fridge. Its been a terrible domino effect. But so far I have lived with no refrigerator for 2 1/2 months... Could you do that? I have had company during this time twice. My son graduated high school and the whole family came. Something should be done and Samsung owes me something more than just replacement cost of my refrigerator. Im very upset. If you can help me please let me know.

Please do not purchase this refrigerator. I purchased this refrigerator and did not have it for two years before the ice maker went out, which was the start of the problems. I called Samsung for repair and they sent a repair tech out and he replaced the front panel with the touch buttons. I asked, would that cause the ice maker to stop functioning? And he said yes. So it began to make ice for about 6 months then the ice maker stop making ice again along with the freezer going out. So, I called Samsung again and they sent another repair tech out and he replaced the motherboard which did not fix the issue. So I called Samsung again and they sent out another repair tech this time. He went into the freezer and replaced a small cable and told me that it should be fine for 24 to 48 hrs. So, this did not fix the problem which completely made me upset with the refrigerator and regret ever buying Samsung brand and will never purchase another product other than a cell phone. Clearly, they need to get out of the refrigerator business.

I was mad, totally mad for this - I purchased a double door fridge in 2010. From the next day, it stopped working. After then, I registered hundred times my complaints at customer care but till then today, I have no solution. Can anybody help me?

Purchased a Samsung dishwasher August 2013. From the very start it did not clean well. I have to scrub the dishes and utensils in order for them to come out clean. They could not help me resolve that problem. August 2014, dishwasher would shut off after 2 mins. Had to have the EC Sensor replaced. I did research and found that this is a faulty design that Samsung should address and fix! Samsung has POOR customer service. They do not respond to messages left, by phone. When you do reach an actual person you can figure on spending at least an hour per call and still you will not have had any resolution to your problem. They do not follow up in a timely manner in getting a local repair company dispatched to your home. They do not let you know who they have dispatched and when they are coming to your home. After many hours of dealing with Samsung, on the phone, they would not give us another dishwasher. So we are stuck!! We went ahead and purchased the extended warranty today seeing that we have already had two major issues with this machine in less than a year of owning it. We will be using that warranty quite a lot.

It leaks, and Samsung is refusing to replace it. Dont believe their warranties, they will try their hardest to get out of actually doing anything. It failed with a LE code and a puddle of water. We called the same day, and the earliest the Samsung-contracted repair tech could come was a week later. Samsung doesnt contract with a real repair company, its something called General Appliance and Insurance Service. The tech showed up with no parts and almost no tools, and in a tiny car that couldnt haul a dishwasher. He pronounced that while he could see evidence of water (dried soap residue), he didnt see any water, so there was nothing he could do. Never mind that we live in a desert and it had been a week since it leaked.We got on the phone with 1-800-Samsung, who transfers you to Executive Service, which is the call center where they tell you jokes before giving you nothing. I told ** that the tech had been unable to find the leak and made no repairs. Given that nothing had been fixed on the unit, I said it would leak again and asked for a replacement unit. ** refused. He said it has to leak three times before they will replace it. The next day, it leaks again. We call it in, and now were waiting for the tech to come out and do nothing again, knowing weve got at least one more round of this circus before I can throw this piece of trash into their truck and get a decent dishwasher.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

We have purchased a Samsung slide-in range double oven ($1842.29), model (NE58F9710WS/AA) (1 year warranty plus 1 year extended warranty), on 8/22/2015. First time, I did use the self cleaning function. First issue: The TCO (=partition part MELTED in the back of the stove). Technician came: diagnosis 4/4/16, fixed 4/11/16 and 4/26/16. I have been told to use steam cleaning function instead of self cleaning option!!! But one of my criteria purchase always has been to buy an oven with self cleaning function which is so opened to work properly and safely. Second time I did use the self cleaning function (5/31/2016), halfway (1 hour 10 min) thru (3 hours in manual) the control panel died, the oven door locked, the range, the stone countertop, the kitchen cabinets, the glass backsplash way too, too hot!!Calling right away 18007267864. The customer service told me to wait at least 8 hours to let the oven cool down. I couldnt believe my ears. Next day, oven door still locked, calling again customer service explaining I didnt trust anymore this product, asking for an exchange or refund, refusing a repair service. Samsung product Review denied my request over a long week fight with agents, supervisors, executive from customer service, I had no other choice than accepting a service repair or keeping an useless range-oven. Technician came (6/9/2016), diagnosis temperature sensor BROKE, got it fixed. Technician witnessed our closest kitchen cabinet from oven have been damaged by the excessive heat!! 2 hazard issues in less in 2 months!! I think it is a huge safety hazard. Now, I am questioning about the safety of my home because of the Samsung cheaply constructed range oven.

When we moved from a townhouse to a condo we purchased all new appliances, one of which was a Samsung induction range. The range was delivered in August 2016 and we finally had it removed in December 2016. Over that time we had to have three on site repair visits and would have had to have a fourth if the unit had not been removed. The stove top worked fine until one day we heard a loud pop and a fuse blew. Two of the burners had to be replaced. The oven was a disaster. It did not work more often than it actually worked. Most often what would happen is that we would put something in the oven and then the control panel at the front of the stove would stop working. No amount of touching of buttons would make the thing work.We ended up throwing out more food than we actually were able to cook. Samsung service is terrible. They insist on starting any conversation with a web chat. Then you need to call an 800 number to get a repair scheduled. Then you need to work with the repair company. Everyone points fingers at everyone else. Finally we had to get the store that we purchased the unit from to work with the Samsung rep who finally agreed to replace the unit (with another brand). I would not recommend a Samsung range.

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

My new Samsung stainless steel refrigerator was installed 2/10/18. Unfortunately, upon peeling off the film, there are two dents in the left French Style door. I notified Samsung, Monday, 12th and was told I was outside the return range of 48 hours. All Samsung wants to do is provide excuses instead of fix this issue. I was told to contact Samsungs, Escalation Customer Relations. When I called their toll free number, I was greeted with one of the rudest service reps Ive dealt with. He refused to transfer me to the ECR department, despite the fact I gave him my order number. He initially requested this number as if he were going to transfer me as I requested. Instead of doing so, he blatantly stated he would not do so. Samsung has the images of the damaged door. This is the WORST customer service ever.

We purchased the Samsung Electric Range Model NE595R0ABSR Oct. 2014. The convection fan in the oven stopped working. This also causes the oven temp. to drop. Contacted Samsung Consumer Support. I was told the item is out of warranty. They will not provide a part number or allow you to purchase the items to repair the issue. They do have preferred service companies aka sub-contractors. Samsung can not or will not provide an estimate on what the repair may cost. Im in my 40s and remember appliances of my parents and grandparents lasting 20 plus years. I will NEVER purchase or recommend ANY Samsung appliance!

Purchased my dream refrigerator/bottom freezer on 6/22/2018 for $1499.00 or so I thought. 2 months later freezer stopped working. Called Samsung every 7-10 days for over 2 months because they never called me back like they promised. As I waited the ice maker quit, then the refrigerator. I kept getting the runaround. I was so disappointed and one day when I called I cried, was told to email the office of the President at Samsung. I did - nothing - finally a representative from the office of the President named Linda called me back, gave me her personal phone extension #. Told me my order was approved & I had to wait another 10 days for a moving company to call me. When I checked my caller ID I realized she was calling from the same call center I had called from every week. They lie to their customers. 2 weeks later I finally got the call. On October 16th I received replacement. My first call was beginning of August! I will never ever buy another Samsung appliance. I hope this one holds up. I will be sick if I have to go through this process again.

The best range ever had, a little hard to keep glass top clean, oven clean mode works very well. Fast boil really is fast boil. Warming burner is nice. A lot of room for five pots on top. Lower drawer has lot of storage.

I bought a suite a Samsung appliances 13 months ago. These were middle-of-the-road appliances costing around $4000 for a suite of 4 appliances. During the first 12 months of ownership, the refrigerator broke 4 times and the dishwasher broke 4 times. The appliances were warrantied for 1 year. Dealing with Samsung on the phone was outlandishly bad. I spent over 12 overs on the phone over the course of 3 days getting the last repair order for both refrigerator and dishwasher straight! 12 hours!!! I asked to be compensated for my time as that was completely unreasonable. 2 managers assured me Id be emailed a form to submit, neither sent the form. At this moment, my dishwasher is again broken. The tub has cracked and is leaking. Again, my appliances are now 13 months old! Ive never dealt with a company like this, and find the quality of their products absolutely abysmal. SAMSUNG PRODUCTS SUCK AS DOES THEIR SERVICE. TRUST ME; DONT BUY SAMSUNG. Samsung products are junk and their customer service ranks as horrible.

I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you, but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, This is our policy to try many times. I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.

Junk Fridge - Six months old, starts making noise, a serviceman comes out didnt hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didnt hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

We have had our Samsung refrigerator (RF263EAWP) for about 2 years and its already starting with the pooling problem underneath the deli tray as many have reported (e.g. Lisa of Elkton, MD on Oct. 18, 2013). I can see by the other reviews this is just the beginning. As she said I checked (some of) the reviews - although not here. Many said it was a good product. The construction is cheap at best. I am also upset because it does seem that no one knows where this problem is originating. The user manual and online sites were no help. I guess were stuck with - at least - keeping towels in our unit to keep it from flooding. Im glad we did not get the water dispenser; it would have been more headaches!

Approximately 14 months after purchasing a Samsung french door refrigerator (Model #RF28HMEDBSR) the ice maker froze up and stopped working. It had to be manually defrosted (frost and ice removed). This issue occurred every 2 to 3 weeks. We trusted Samsung and did not purchase an extended warranty. A call to the service center revealed that any cost for service provided would have to be paid for by myself. A research of this equipment failure revealed hundreds, if not thousands, of similar complaints and unresolved issues. I continued to manually defrost the ice maker but the issue remained. We are now making ice cubes in ice cube trays.

Our new Samsung appliances were installed in mid February. I immediately noticed that my WaterWall dishwasher was hard to load. Prongs are short and awkward. Glasses fall over. It didnt wash dishes as well as my $500 old Whirlpool. I paid almost a grand for this one in hopes of some kind of dish washing miracle. Now it has a leak one month later. Glad I have tile flooring instead of wood. I have called Lowe’s to see what to do. Havent heard back yet. From reading other reviews, it looks like I am not fooling with this, yet I am going to return all my Samsung appliances. My mother told me to buy Whirlpool. I should have listened.

I purchased a brand new refrigerator from Lowes September of 2016. A couple weeks later the ice machine stopped giving ice. I called Samsung and first they told me to reset the ice machine and wait 24 hours. I did that and that didnt work. So I called back and they told me that my 1 year warranty was over and I would have to pay them for service. I DONT KNOW HOW A 1 YEAR WARRANTY CAN EXPIRE IN TWO MONTHS. It is December of 2016 that I am typing this review and I barely purchased my refrigerator in September of 2016. Either Samsung doesnt know how to count or the employees are high on drugs. This is so wrong. So I had to send my receipt to EFAX@sea.samsung.com and wait 24 to 48 hours. Well after a week of waiting I called back and they said that they never received my email. They are just trying to kill time for the warranty to really expire. DO NOT BUY ANYTHING SAMSUNG!!!

Bought this item new in September and feel good if we get 3 washes out of 10 attempts. It constantly blinks in the heavy cycle and is basically stuck there. The unit will start up like its going to wash and gets stuck in a drain cycle. Theres no water in the tub - it just runs like its trying to drain. The problem is intermittent which drives me crazy as weve had service people out and the unit worked fine. 2 days later it was back to its old self - stuck in a drain cycle. Aside from this, it does not get the dishes dry and many times the soap dispenser doesnt open - therein the dishes only get rinsed. If I could only go back - I would buy the Bosch any day over this POC.

Do not purchase a Samsung any type refrigerator!! We bought a side by side in July of 2013. In less than a year we had to have the ice machine completely replaced and now at just 17 months into ownership we have had a nightmare of a time with this piece of crap machine!!! The control panel completely froze and they replaced that didnt work, they then replaced the mother board again didnt work and now they are replacing the freezer door and the fan in the freezer!! What a colossal waste of money!!! Buyer Beware!!!!!

I purchased my Samsung counter depth French door refrigerator on 9/13/2016. Since then I have had the ice maker replaced 5 times and am scheduled for another replacement next Thursday. They have offered me a 50% off coupon for a new refrigerator but I have no desire to purchase another refrigerator at this time since I recently retired. I was told that it was a poor design unfortunately.

We purchased our range/oven in October 2018. Not even 3 months later had to have it repaired: the entire control unit was replaced as the controls locked up with food burning in the oven, with oven door locked. Now the oven turns on at random times, and also locking the oven door, and freezing the control unit again. So called Samsung again, and explained that this range/oven is dangerous, as it could burn down the house with my family in it. Their response? Cant exchange it because we have to wait for the second round of repairs. Last time it took at least 3 weeks for the spare parts to arrive, so when asked the Specialty Claim Rep at Samsung, her answer was that if I am afraid of the unit, I should unplug it until fixed.My question is, why would I want a unit replaced when this is systematic issue, and not a unit-specific problem? When asked if Samsung will take full liability for possibly causing property damage or bodily harm, their answer was I can not talk to a supervisor as my case has been already escalated. Which agency is responsible of forcing a manufacturer to recall a dangerous product? And why they are not acting after all those reviews on this site? Indeed, I failed to read these comments, otherwise I would avoided this product line and Samsung altogether... Now I am stuck with a product for a very long time...

I am having the same issues that was stated by Sandy. I was and am very disappointed that I feel Samsungs marketing is not telling the truth about this stove. The tech came out today and told me that even though my stove says 350 degrees, it is not because Samsung wanted the energy star rating and that the stove is actually 265 and needs another 15 minutes to be at temperature, even though the stove says 350. He said a lot of companies are doing that now so they can get the rating. The other thing that I am not happy is that the top part of the oven, that says you can bake, you really cannot. It is more of just a broiler. So all my stuff burns, but does not cook in the middle. This is not what I thought I was purchasing.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

I just became aware of the class action lawsuit related to the faulty ice maker unit in my refrigerator. My model isnt explicitly listed, however it does state the list isnt limited to those units. I purchased from Lowes 01/07/2017 for $1805.01. I purchased (thankfully) the extended warranty as well. We dealt with the noise forever; weve had 4 service calls thus far for complete inoperability. Most recently phoned 6/4/21. First avail 6/18; ordered parts; returned 6/25 to complete. Never worked, and is now displaying error codes. Next avail 7/5 to fix. I realize I am fortunate to have the extended warranty but it runs out in 6 months; then Im stuck with a faulty fridge. I am hoping Samsung will do the right thing and pay out for those of us dealing with this problem.

Please do not buy this dishwasher (DW80F800uws). I had researched and brought this dishwasher for my own kitchen remodel. I went with a top model and a name brand that I felt was reliable and had great customer service. 14 months after I purchased it it needed a new motor. My warranty had just expired. Samsung paid for the service call, parts and labor. I thought this was wonderful. A company that backs its product.Now three months later the 0e code has come on. Now I have another fix. I called Samsung they stated they would send someone in 4 days. 10 days later I called the company and will schedule appt. for 4 days away. I scheduled this 2 weeks ago. I now must pay for a service call, parts and labor. The system needs to be fixed. I was hoping that a dishwasher would last longer than 14-17 months without repair. (Let me add that it is only run every other day.) I do not believe in throwing things away but if you build a dishwasher that will break down right after warranty is up shame on you. I would rather have them come and take away the dishwasher. Ill wash them by hand. Such a disappointment Samsung. I even called the corporate office - no help there either. Do not buy this dishwasher - it is a dud.

French door, small drawer with freezer in the bottom. It freezes up so you see frost thru the holes in the back of the refrigerator. Ice maker has stopped working. Hoped it was the filter so changed it. Worked a couple days and out again. Tech line no help. Obvious lack of knowledge. No repair company in our community. No call back within 48 hrs as told.

The 2 stars are given because they are beautiful BUT we did a complete kitchen remodel in 2018 and nothing is holding up. We spent over $5000 on a SmartHub fridge that wont make ice properly and freezes up every month or so, $400 on a microwave that broke 5 months ago, over $5000 on a double oven that wont hold its temp properly and now we have to pay fo fix the washing machine that we spent almost $2000 on. We spent well over 15,000 to have matching smart appliances that well end up having to replace within the next few years. Nothing has connected properly to the smart hub. SAVE YOUR MONEY.

I purchased a French Door Frig. from my local Lowes (RF265ABWP) for $1,600 and not dreaming I would ever need another frig. I didnt purchase the extended warranty. Twenty seven months into its life, it is now dead-- refrigerant leak which took the freezer first and then the frig. Samsung wants to charge me another $100 on top of all the food Ive lost to get a second opinion from their tech. Their customer service and their product stink. I wouldnt ever tell anyone to buy Samsung and they are not customer service oriented.

On Friday 4/14/17 my 1 1/2 year old Samsung refrigerator had iced up so I unplugged it and defrosted it. Upon start up the display and controls did not work so I called Samsung service. Samsung service supposedly set up a service appointment for the unit to be service Monday morning (they gave me a reference number). I took off work only to get a call from a repair company to set up an appointment. I asked to be transferred to Samsung. A Samsung employee answered and after I started telling her my problem she hung up. I called back and Jose answered this time. He spoke broken/heavily accented English and after being no help in getting a repair person out today, I asked to be forwarded to a manager. He put me on hold, came back after 5 minutes and said he was forwarding me to a manager. After waiting another 5 minutes on line Samsungs system cut me off. I called back a third time and the only thing they did for me was to contact a repair company to set up an appointment. I lost 4 hours of pay waiting on the service that never came. Samsung has poor products and even poorer service. I will never buy another Samsung product again.

Samsung RF217ACWP - purchased in July 2011 from Lowes. First one delivered was taken back because the ice maker did not work and was not properly assembled. I have had this one for two years. Now the crispers and the tray under them are filling with water. Repairman said it may be the sensor or the seals, but not sure. Also he said that it is a known problem with these refrigerators. Its $125 into the repair so far and we are thinking about spending $1,000 to buy a different brand - First and last Samsung refrigerator we will ever buy.

Do not buy Samsung. Do not use Sears to repair appliances. Our relatively new Samsung refrigerator Model RB215BSSW has the freezer on the bottom. The refrigerator freezes the vegetables in the vegetable drawer. We paid Sears $350 to replace the control panel but that did not fix the problem. Sears was clueless. They were guessing at how to fix it. So much wasted money!! Do not buy Samsung!!!

We purchased a set of Samsung appliances at Best Buy as part of a kitchen suite. The dishwasher that came with it (400 series) was absolute garbage. It would not clean the dishes and was displaying error codes. The dishes were more dirty coming out than going in. After a LOT of arguing, and technicians coming out, Samsung agreed to refund us for the dishwasher. We went back to Best Buy and bought the supposedly new and improved version DW80F800UWS with storm wash. It seemed better, but now a few months later were having the same issues again. Now its saying theres a 5E error which is a kinked drain hose. Checked all the hoses and nothing kinked. Technician came out and said machine is fine...then whats the error code for?? I would also be interested in a class action lawsuit as this has been well over a year of going back and forth with Samsung to get a dishwasher that actually washes dishes! Better off washing dishes by hand. Particles stuck to dishes and dirty water sitting on the top of the mugs and bowls. Technician also informed us that the garbage disposal is made of plastic and frequently breaks. My 20 year old Kenmore worked 20 times better than this technologically advanced pile of garbage. Do not buy a samsung dishwasher unless you want a headache to deal with. Their customer service is horrible, theyre rude and claim theyve never heard of any of these issues.

The absolute worst dishwasher I have ever used. Wish I had never bought it! No matter how the dishes are arranged they never all come clean. At least 1 out 4 are still dirty. I now have to soak all the dishes prior to putting them in. Soaking the dishes does not guarantee that they will come out clean. Additionally you will have to clean the area where the water drains each time you use it to prevent Black Mold from growing. If there is a Samsung product in the next home we purchase we will ask for an appliance credit and tell them to take the crap with them. NEVER BUY THIS DISHWASHER!!

We purchased all 4 appliances from Samsung when we moved into our new home (Refrigerator, stove, over-the-range microwave, and dishwasher). A package deal from the former Future Shop chain. Total price was just over $4,500 for the stainless steel set. Within one year, things started to fail. The fan on the convection stove stopped one month after the warranty ended. I fixed it myself to the tune of $90. 2 years on, the dishwasher grew louder and louder. The dishes never cleaned 100% perfectly. Eventually we had to wash the dishes when nobody was home (That loud). 36 months after purchase, the refrigerator began to ice up and stopped working. Two repair bills and 2 loads of spoiled food. We gave up on it and had to replace it. Repair bills were $200. Lost groceries were $250. New Frigidaire price? = $2500+. At the anniversary of year 4, the dishwasher quit. Bosch replacement? - $800.Now the microwave. The plastic door hook broke inside. I had to rig the tension spring onto another inside part so it would work. Then the top, plastic grill broke. The screw clips fatigued and split causing the grill to fall. Now the door wont close and the replacement part isnt made anymore. Cost to replace the microwave? - Still looking today (Probably +$500). So there you have it friends. DONT BUY SAMSUNG.

Our fridge after 6 yrs writhing 2 days caught fire in coils & has died. We tried to get 3 different appliance companies out to look at the fridge; 1 added more Freon to it but the other 2 won’t even touch it. All because it’s a Samsung =(. It’s Model #RF4287HARS/XAA. It’s been a great fridge up till now. Don’t ask me about our washing machine & dryer though. Our dryer is possessed. It runs whenever it wants when you shut the door & our washing machine is rotting from the inside out. And they are only 6 yrs old as well. We bought them all at the same time... It’s such a shame because we used to love our Samsung products.

This is the WORST appliance I have EVER purchased. Even after requesting maintenance TWICE: - the detergent dispenser STILL door does NOT release the tab, liquid, whatever after about an HOUR of washing (and THATs the SHORT cycle!) - Inefficient! My water bill would gag you if you saw it. - Ergonomically awkward (not enough room to stack in large items or tall glasses) 2 sprinkler wands is a good idea, but only if they leave some room for dishes! - Poorly assembled - watch out! Those wheels pop off frequently! - Silverware holder lids catch regularly on the side panels when trying to roll the bottom tray back inside.- This machine will make you boycott even the SAMSUNG GALAXY - THATS how frustrating and inadequate it is!

This gas range fails within a year!!! PLUS it has been a total nightmare getting service for Samsung products. I finally realize from other reviews their products for the home are subpar. Only 1/2 the oven has worked the full oven has not. Now I have a brand new range with only a 1/2 oven!!! It is my understanding from reading other reviews if you use the self cleaning feature it MELTS the buttons and the circuit board. BEWARE OF THE short lived quality of the Samsung brand for this kind of product.

Samsung Fridge RF28HFEDBSR. Yes another bad review. We bought the fridge 6/9/2014 when it was new and not more than a month old. The ice maker goes out. They replace the ice maker and 2 months later it freezes on us. This time they sent out a repairman with a hair dryer, yes, a HAIR DRYER and defrosted the problem. Fixed for 2 days. I have had the dance of the repair and replace for 3 years now. We keep buying the warranty and they keep fixing and replacing. You would think they would have a fix for this by now. Why havent they offered to replace the fridge? I no longer own any Samsung products.

Model NE59M4310SS. Purchased my stove on May 16, 2019. Stove was delivered June 1, 2019. Only used oven once and the cook top a couple of times. One week later today, the oven and cooktop are not working!!!! The clock is okay so I know that the power is not the issue. I tried several times to troubleshoot to no effect. They cant send a tech out because its the weekend of course. Shame on Samsung for selling me a factory reject. I will never purchase anything Samsung ever again. Buyers note that model number and stay away from it.

New convection with 4 burners and warming burner - $1100 and cost of warranty. 2 months old and some greasy water boiled oven. It dripped on oven door. Now glass inside, all 4 layers has grease on them. Cannot clean from bottom. Called service for cleaning and will cost me almost $100. The seal on the glass must have not been sealed correctly and Samsung will not fix under warranty. I am very angry and want to send it back. HHGregg store will not help - where purchased. My old oven never had this happen. This oven is made like junk.

For years, Ive been influenced by my Korean friends on Korean brands. In Dec. 2013, my husband and I decided to invest in home appliances. We visited a local dealer and looked at our options. Without hesitation, we looked at different Samsung fridge models, and after deciding on what will fit in our kitchen space and what will be best for a starting family like us, we bought a Samsung Frost Free - Inverter Type fridge (model: RT20FARVDSA/TC). The sales associate at the local store helped us with our decision. He discussed the differences between the different models and benefits of each as well. He wasnt pushy and he politely asked what we wanted and what we needed. He also discussed the daily operating cost of this particular Samsung model (Ive always heard how energy efficient and environment-friendly these Korean brands are).In fact, this fridge is really cost effective - when I calculated our monthly usage and stuff, it appears that this fridge only costs us around 200 PHP a month. Our other fridge cost us around 400 PHP a month. I like this fridge better than the other one we had, which was a White Westinghouse fridge. I like the silvery touch of our Samsung. To me, it looks elegant... It does have ample compartments for our needs and I like that the inside shelves are made of glass (I like things made of glass). I guess the price of the fridge was just right.I like almost everything about it except for one thing - I was cleaning the fridge two months after we bought it and at the bottom part where the perishables are situated, I found a crack (see attached pictures). I am not sure what caused the damage and I was not able to see that right after we purchased it, so I guess I dont have any right to fret... :-) Anyhow, the fridges motor has a lifetime warranty which to me is good enough. The fridge is only about 3 years old, no problems whatsoever other than the cracking, and were satisfied so far. We will consider another Samsung in the future.

I purchased a brand new Samsung dishwasher from Home Depot less than a year ago. One day, my dishwasher decided to not turn on. I called Home Depot Support, they sent me to Samsung support. Samsung was great at first, they were able to get a repairman out within two days. Repairman came to my home, looked at my dishwasher and told me I needed a new circuit board. He would have to order it and come back sometime next week. Okay great. Here’s where things went downhill. He proceeded to tell me I needed to hire someone to come uninstall my dishwasher so that he can work on it. I will then have to hire someone again to come out and reinstall it once Samsung fixes it. What the hell!

SMH1816B - This oven was my Christmas gift purchased December 2012 from Best Buy. Our mistake was buying it too soon before kitchen was ready for installation. So now its out of warranty. Because of the semi-remodeling, it didnt get installed until March 2014. Worked great for 4 months. My husband even went beyond the call to make sure the extra venting to the outside was installed. The auto turn on for that vent never worked so I just manually turned it on as needed. Then 3 days ago, our daughter opened the door to reheat some nachos and the screen was dead. Troubleshooted everything: the outlet, the dedicated power line in the fuse box, etc. 24 hours later, the formerly dead screen mysteriously lit back up and instructed us to set the clock! So we did. It worked for a day. Then my husband opened the door to reheat a cup of coffee and closed the door and discovered BLACK SCREEN again! We went through all the troubleshooting again, unplug, re-plug, etc. to no avail. I called then filled out the form on Samsungs help site and was instructed to call 1800 SAMSUNG, which I did. They said it was out of warranty and if I wanted to get it fixed, I would have to pay. I called a local certified Samsung repair service and they said it could be loose wires that get moved when opening and closing the door and it would cost $120.00 to re-seat the wires. This is totally unacceptable that an appliance would be allowed to be manufactured so poorly that the wires could unseat themselves just by opening and closing the door, an action that is REQUIRED in order to use it! The model needs a recall asap!

I do not typically do product reviews but after seeing a rash of Samsung refrigerator ads on TV I felt compelled to respond. We needed a new refrigerator after our 15 year old GE started having problems. We found a nice looking french door style Samsung with a middle drawer for refrigerated items, freezer drawer at the bottom, water and ice dispenser, all the whistles and bells - in fact more whistles and bells than we had ever seen before. We have four Samsung TVs that all work great so we decided to give Samsung refrigerators a try - VERY BAD DECISION. The ice/water dispenser stopped working and none of our local repair people knew how to repair Samsung refrigeration products. Entering the model and serial number into the Samsung website in order to locate a Samsung repair person proved very difficult - not user friendly. We finally got the ice maker repaired but ice cubes still get stuck coming out of the dispenser and we have to completely empty the freezer about every four month and chip out the ice buildup in the bottom of the freezer, otherwise it gets increasingly difficult to open and shut the freezer door. About every two months the handle literally comes loose from the freezer drawer and I have to find the correct size Allen wrench to reattach the handle. Finally, the bottom of the middle plastic drawer for refrigerated items cracked. I dont think we every loaded it with anything unduly heavy - it just appears to be very thin plastic and it cracked. My next refrigerator will not be a Samsung.

If you are getting robbed and robber ask you choose between losing all your money & buy Samsung refrigerator; chose getting robbed. Buying & using a Samsung Appliances will be more expensive in longer run.

We purchased our Samsung gas stove a few years ago and have no complaints. I chose the particular model we have for the overall basic function in addition to the 5 burners and heavy gauge grates. The one downside is that the sticker tape around the temperature knobs does become worn after a while.

I purchased our Samsung French door refrigerator on 10/1/2011 through Lowes. At that time I also purchased their extended warranty; however, it expired on 10/1/2014, just 5 days short of the failure of our refrigerator. Lowes Service was very kind and immediately transferred me to Samsung, as they told me the sealed system would be covered by the manufacturer for 5 years. The representative at Samsung (after speaking and being transferred to a few different people) told me they would have a Samsung technician contact me within 24-48 hours. This was on 10/10/2014. I did not receive a phone call during this period; however, I did receive an email today, 10/14/2014. The email stated that they do not have a technician in my area, and wanted me to contact them via the supplied number to find a way to accommodate me. I was assigned a new reference number and transferred to multiple people until finally getting to speak to someone in the Executive Customer Relations Department. This person told me that Samsung couldnt repair my refrigerator due to my location, but that they could offer a pro rated buy back of it. I was told to email a copy of my original receipt to an email address they supplied me. I was told to write my name, phone number, and the most recently assigned transaction number on the receipt before emailing it to them. They told me that I would get a response within 2 business days of sending the receipt, but that I should call them if I do not get a response. The buy back is supposedly pro rated at 10% per year of ownership.

I bought a Samsung refrigerator only 6 months back from the army canteen. It is sad that it is not cooling and on complaining 3 times. Every time I complained I was told to follow certain steps... I did it... but with no respite... Finally I had the technician who checked the fridge and gave me the good news that a part needs to be replaced since its under warranty. But my complaint is that the company checks the fridge before dispatching the product... How can this happen? I pay my hard earned money to get a refrigerator that gives problems in 6 months and does not cool... Every day I have to throw things from the fridge.

We bought a stainless steel side by side refrigerator in February 2013. In less than a month, we had problems with the ice maker not making ice. They came out and did some type of repair and in another month, we had to call them again. The refrigerator is only 18 months old and should not be having problems at all (We had one that lasted 20 years). We talked to the factory rep via phone and they just basically said, Sorry, but its out of warranty. Too bad. It will be the last Samsung fridge we ever buy. In fact, we will probably junk it and buy an LG which we really do like a lot. Just not right to have unsolved problems and have to pay out of our pockets for the repair.

We purchased the Samsung 30 slide in electric range manuf. March 2021 from Lowes and it was delivered Oct. 2021. The burner has twice inadvertently turned on by just bumping the front dials. In both cases there was something on the stovetop that CAUGHT ON FIRE. This happened once to myself and another time by a contractor working in the kitchen. Researching, I found two videos on Youtube that documented similar events. Since the stove has been in place over three months, I cannot return it to Lowes and I have spent many hours unsuccessfully getting assistance from Samsung. This has been a problem with Samsung stoves, apparently for several years. Please, for your safety, DO NOT BUY.

So Im just going to be repeating a lot of people I have read comments and reviews for already, but I am in the same boat. I may need a boat to float out on the melting ice in my kitchen. My refrigerator is iced and the freezing in the freezer is way too much and the door wont shut. Operating okay for 5 years now decided that it needs to freeze to the point I cant use.

My husband & I renovated 2 apartments in 2012 and purchased new appliances from Best Buy -- 2 French door refrigerators, microwave/cook oven -- to the tune of a $3,500 to $4,000. We thought this manufacturer had a trustworthy reputation, thus we bought their brand name. Unfortunately, problems abound with our refrigerator & microwave. The microwave required servicing as did the refrigerator. The freezer is cold but refrigerator is warm. Calls to the service department have been frustrating. Someone was to get back to us -- but didnt. In a total bureaucratic manner one blames the other for incompetency and POOR SAMSUNG SERVICE. Tell your family, friends, neighbors and even people you dont know well -- DO NOT BUY SAMSUNG PRODUCTS.

Three weeks after the 1 year warranty had expired in my Samsung refrigerator, I noticed the rubber seal at the top of the right hand had split for approximately 2 inches and was no longer allowing a tight seal when the door was shut. I had purchased the refrigerator at Home Depot with an extended 3 year warranty and I havent been able to ascertain just what is covered by the extended warranty although I am still trying. In the meantime, Home Depot told me to call Samsung service at 800-726-7864. I am still awaiting their call back on this problem. In my opinion, the seal is not of sufficient quality to tolerate the constant opening and closing of the doors.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

I have a Samsung refrigerator, only 2 years old. It has the same problem that so many seem to have of ice and water building up under and in the crisper bins. I have had it fixed 3 times, and the problem persists. I wish I would have read these reviews before purchasing. It was a waste of money. I will never buy from Samsung again.

Ok this will be a bit long: I got my kitchen remodeled Nov 2020. Purchased all 5 Samsung appliances, from Best Buy. Had issue with every one except the microwave which we dont use much of. I have been on hold for Samsung Case managers for over 2 1/2 hrs. So I figured I would kill time by leaving this review so no one else will have to go thru what I have, and currently am going thru. My issues started about 2 mos of installation. First issue was my cooktop. Kept giving out error code and wouldnt turn on. Then it wouldnt turn off. At the same time my ice maker was freezing over and wouldnt dispense ice. The ice maker issue got resolved, then I realized my refrigerator was freezing my food, noticed it with my eggs. Tech came and repaired, but happened again. Called Samsung pro talked to customer service, who tried to provide the best care they are able to, but they cant make any decisions. Because its been serviced 3 times I have the option to get my refund or replace the refrigerator. I opted to get a refund cause I dont want to take any more chances with Samsung products. I had to submit a receipt along with the ticket #. After the third attempt I was finally told that they can escalate it from customer service to a Case Manager. Unfortunately these Case Managers are hard to get a hold of. This process began November 17, 2021. Today is December 2, 2021. I was first told a case manager was going to contact me within 3-4 business days, I get no calls, no emails then on November 30th I get a short generic email stating that they made several attempts to contact me and if I can call them back at 1-800-Samsung at my earliest convenience. As soon as I got the email I called 1-800-Samsung and got customer service who informed me that the department they need to transfer me to is closed. I asked her if she can send them an email and have them call me, because I did not receive any calls from them, I had no miss calls, no messages, she said she did, still no calls or emails. Today I have the day off so here I am typing this review, still on hold 3 hrs later. I live in Hawaii and their office hours are 9-9 EST. I am grateful I have an extra fridge in the garage to store my things. In addition to my refrigerator issue, I am awaiting a claim ticket for a third service call on my double oven, which has super uneven heating. I am beyond frustrated. So save yourself the frustration and stay away from Samsung. For some reason the newer models are not quality. Doesnt work properly and even though warranty seems to be good on paper, its almost impossible to get thru.

We bought model #RF266AWP produced in Dec. 2011 in February of 2012. Within the first 3 months we had appliance repairmen out and FINALLY an official Samsung repairman about the DEAFENING RACKET the freezer makes when it seals. This happened EVERY TIME the freezer is opened. Sometimes louder than others... sometimes you have to stop a conversation and wait, or turn the TV up. Bottom line--Samsung says we have to live with it! Its the way it seals tightly and they are sure thats what we want, to protect our food. DONT BUY A SAMSUNG FRENCH DOOR REFRIGERATOR!

Ive had a Samsung side by side with drop down door on one panel. It has lasted over 14 years and one move. Moved a second time and the movers messed up the plug and when plugging in it blew the circuit box. Not happy because I loved this fridge. Probably cost prohibitive to have it fixed.

1st no one to repair the appliance (therefore no more Samsung appliances). 2nd dishwasher lasted 14 months 800$. 3rd, only my wife and I used it twice a week.MOST IMPORTANT WHO DO I NOTIFY (LOWES WAS NO HELP).

We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.

We purchased a new Samsung refrigerator with a bottom freezer. Not long after the installation, we noticed ice buildup in the refrigerator on the right side. We had recently had a power outage in our area and thought that may have caused the ice. We cleaned the ice off, but the ice continued to build. We called service and they came out and made an adjustment to the freezer drawer. We again called service and this technician replaced the drawer slides of the freezer. That seemed to have worked for a while. We now have ice buildup again and our refrigerator is no longer under warranty. I called Samsung directly and they will do nothing. I have no choice but to pay for the repair this time, but have no confidence that it will permanently fix the issue. This is the last Samsung appliance I will ever purchase.

I own a Samsung black stainless steel refrigerator. The ice maker stopped working a few months later. Never made a big deal about it but after calling Samsung they wanted to charge me for a tech to take a look. I did buy the extended warranty. Samsung has a class action lawsuit against them for this problem. They never made the American public aware of this problem. They insist there is no recall but acknowledge via bulletins there is a problem. I asked both chat technician and customer support why are we not being told and asked to speak to someone who could answer me. I was told no one could call me by Kit the chat tech and customer support hung up on me.I own about 12 different Samsung appliances. Disgusting how they take our money and then turn their backs. I am a hard working American citizen and I refuse to put another dime in Samsungs pocket. Their employees take joy on seeing fellow Americans used and I would never recommend buying Samsung again. I wasted 4 plus hours to be lied to then to be hung up on. I would recommend never to buy Samsung and I will make it my duty to rid my house of all Samsung products. This company is all about defrauding hard working Americans.

Purchased a Samsung Dishwasher around November, just installed 2 weeks ago in my remodeled kitchen. It has quit. Samsung has been of no help whatsoever except tell me that I need to call the repair people they have coming out to fix it. I called the repair people since I had not heard from them about when it would be repaired after 2 days of waiting. They inform me that they will be out on 4/29 to fix it. Mind you it was the 17th of April. They dont have anything sooner. This is ridiculous since the thing shouldnt be broke to begin with! My husband and I purchased a whole kitchen full of new Samsung appliances and one already broke. WOW! Next, I called Samsung back to see if there was a different repair company that could come out. They informed me that that is the best we can do. I became even more angry since a 2 week old dishwasher shouldnt be broke to begin with. Lowes has tried to be more helpful than Samsung by checking in to see if they could do anything. When the repair person comes out I am sure that it will be another week at least having to wait on parts. Samsung should take this piece of crap back and allow me to pick another brand. I WILL NOT purchase another Samsung product after this! They dont care. I purchased their product and am now stuck. Buyer Beware!!!

I wish I would have read the reviews on Samsung Appliances - thought they would have been good quality but theyre not!!! Fridge from the get go started doing exactly what all the others are saying - water in veg trays, summer time frosts up, fans noisy because of the frost so have to unplug and thaw Junk!!! Washer and Dryer Samsung washer have to place clothes in certain way or makes banging noise - Junk!!

The original fridge I had purchased had a defective water/ice dispenser. Initially the Hudsons Bay wanted to have it serviced rather than replaced, despite it being delivered in that condition. The Samsung service people didnt show up for the booked appointment. After fighting with the Hudsons Bay to replace the fridge 9 months later, after taking the complaint to The Star, through the Hudson Bay Executive Service Department arrangements were made for the fridge to be replaced. On the second Samsung fridge that was delivered, the right door on the fridge is in excess of 1/2 inch from the top of the fridge, right across the whole door and in excess of 1/2 lower, both on the top and bottom of the right door than the left door.Samsung claimed it was a leveling issue, sent me instructions on how to level it and told me to do it myself. Every individual I consulted with agreed it is impossible for it to be a leveling issue; it is a manufacturing defect. The fridge is under warranty and despite calling back and speaking with a supervisor, Samsung has not responded and will not deal with their defective product. DO NOT BUY A SAMSUNG FRIDGE OR ANY PRODUCTS FROM SAMSUNG!!!

This is ongoing problem since more than one month. I called Trail Appliances technician. First visit the technician said “problem with your filter” – totally wrong diagnosis. Second time the technician came he tried for 1 hr – no clue and he said will come again. Third time he came and he thinks it might be control panel (but he is not sure). When I talk to manager he said max the part cost will be $250 and they ordered the part even without my concern. Now parts came to their branch and was waiting for their call. When no call came I called them and they said we called on May 20/2016. No one has replied. Was just wrong. Now the part value is $500. Almost doubles. The customer service is very unprofessional from Trail Appliances. I feel like they are looting.With this problem there was a flooding on my floor and the wooden floor get damaged. Ceiling in basement also get damaged and estimated expense of $15000 for this faulty Samsung French door refrigerator and the technician they dont have a clue whats wrong. Talk to Samsung but they are also not cooperative and the worst service I have received from Samsung and Trail Appliances. Not sure what to do next. Any comments from these affairs guys?

After 4 years of owning a French door Samsung refrigerator (RF267AARS/XAA), the coils started freezing up. I called out a Samsung repair service and they discovered that the evaporator coils had melted my liner and it is not repairable. It was so badly burned inside that I am surprised it did not catch fire. When I contacted Samsung’s customer service about this hazard, I was put on hold for 30 minutes and then told that they could only refund me a partial credit for the refrigerator. When I asked if there have been similar problems with other refrigerators, they could not tell me. This refrigerator has not been recalled. I do not recommend purchasing a Samsung refrigerator. It is scary to think that my family might have been hurt due to their system. And they will not even replace it! Arent refrigerators supposed to last more than 4 years?

Anyone who buys a Samsung Fridge is in for a big disappointment. The service is horrible. Weve had a serviceman out to fix the same problem 5 times. The fridge will work for 4 days after repair and then the exact same problem occurs. The staff weve talked with over the phone have been uncooperative, rude, lie after lie. DONT BUY SAMSUNG!!! They are the worst company Ive ever dealt with. From looking at the reviews most people who buy Samsung have the same problems!