I expend around $30k on TVs for my house, $10k for the kitchen appliances, $2k for cell phones, etc. and guess what? The microwave stopped working about 14 months later. Call customer service and they told me, Sorry you have to call a tech. yourself and pay for the service. Arent that nice. Pay about $750.00 dollars for a microwave that will only last for 14 months. I will be posting this on FB and all the media available, just to help people.

2 repairs in 18 months. The first time the unit died completely. $115 to replace the thermal switch. Then a few months later...the dreaded 5E (SE) error. Just cleaned the ribbon cable connector myself. Why would a company of this size and reputation, not address this? My old GE over the stove microwave lasted 20 years. Ill be lucky to get 2 out of this one. My last Samsung appliance of any sort! Period.

Based on the Consumer Reports review (microwave has since been dropped from their recommended list), I purchased the SMH9187ST. It worked great for 13 months then died with the dreaded SE error. I tried resetting the control module and worked for another week. I contacted Samsung and they acted like I was crazy. But thanks to kind folks in this forum, I went to repairclinic.com and purchased the replacement model item #2024600 and part #DE94-01999C for $70. I got it in a week and took all of 5 minutes to replace. I will restate the procedure: 1. Unscrew the 2 top vent screws and slide to the left. 2. Take out the top control module screw and gently remove, watching out for the tabs on the bottom. 3. There are 6 wiring connections that pull away very easily. Mark them if you need to.4. Put everything back and youre done. Working great! So far.This was way easier than I thought. Also, I contacted Consumer Reports and they provided info for filing formal complaints with various agencies. But they must be listening because Samsung is no longer in their OTR recommended list.

I purchased a Samsung refrigerator in September 2009. Since that time I have had to have to ice maker replaced and now the ice maker has to be replaced again. Plus the freezer is not getting cold enough so that is another repair. I am thinking of just getting rid of this piece of junk and getting another refrigerator. Samsung Refrigerator is awful. I have nothing but bad things to say about this refrigeration. I am telling everyone I know to never buy a Samsung appliance.

I purchased a fridge about 2 years ago and when the handle broke, the parts department advised me that the piece was discontinued and that nothing could be done to replace this. In sum, have a fridge for which I cant use the handle to open the freezer drawer. Lovely. The lifespan of their products is under 5 years. Amazing. Then 3 months ago, my husband purchases a dishwasher and guess what it works for a whole 2 days then breaks down. 3 months later, still washing dishes by hand and countless service visits with the incorrect parts ordered and still waiting. Called the executive department directly at Samsung just to learn that nothing can be done and basically I need to wait to hopefully receive the correct part and eventually be able to use my dishwasher. The worst service ever. DO NOT BUY ANYTHING SAMSUNG. It will eventual break down within 5 yrs or less of normal usage.

The fridge itself is ok. But we had a problem with the refillable water pitcher. Customer service was a nightmare. No one would validate the problem. Just hours upon hours of corporate propaganda and not owning up to their mistake. Plus the replacement parts are outrageously priced. There are plenty of good appliance makers out there - its not worth buying from Samsung.

We purchased a Samsung kitchen bundle (microwave, refrigerator, oven and dishwasher) from Home Depot. A week after installation the microwave caught fire and created a burned hole on the inside of the microwave. Contacted Samsung and have been spinning for 2 weeks now as they will not replace this unit, only repair it. At this point we paid for a BRAND NEW unit, 2 weeks ago, and we have zero confidence in the reliability and safety of this unit being repaired. Samsung has been very unresponsive to our request. Cannot believe that big corporations can treat people in this way. Taking our hard earned money and not replacing like for like.

Top rack not getting clean even though dishwasher is fairly new. Disassembled the whole thing and had repair guy in who was clueless as to how to fix it. So frustrating. If anyone knows how to fix it, pls let me know.

I have been using my Samsung DMS 600TIX dishwasher for 2 years (naturally just out of warranty). It looks beautiful and is stainless steel which gives the impression that it is a quality product. Far from it!! The springs on the doors need replacing on both sides (one snapped with a very loud bang when I opened the door). The catch which keeps the door shut is also broken. Very disappointed and will never buy Samsung again! I spoke to Tafelberg who sold it to me as well as Samsung and neither are the slightest bit interested.

I have owned my refrigerator for less than a month. When it was delivered I noticed a small dent in it which the store compensated me $70 for. A week or so later I saw a small chip on the same door. This is a black stainless steel refrigerator that retails for about $1800 (RF261BDAESG). I went to the store and they told me to contact Samsung. I spoke with Samsung and they said they would send a technician out and gave me the company name. I was contacted by that company and told that if they came out and decided it was physical damage I would have to pay for the service call, $200. Also said that if I wanted it fixed it would cost up to $400. I have no intention of paying for any repair for an appliance thats less than a month old.First whats physical damage? If they mean that it was done by me how can that be determined? Whos to say it wasnt caused at the same time as the dent was made? Why would they sell a product that can seemingly be damaged so easily? I spent about 30 minutes on the phone after speaking with their service center trying to resolve this, as long as I dont pay. Im pretty sure they would say its my fault just to save Samsung money. My main concern is the lack of customer service from Samsung because I bought an entire kitchen suite. I purchased Samsung because I had always heard positive things about them but I can guarantee that I will do my best to dissuade anyone from purchasing any Samsung product.

RF24FSEDBSR Apr 2013 Counter Depth French Door 7 repairs already. Samsung HORRIBLE to deal with, keep losing my information. Then get handed off to someone who will get to the bottom of this and never calls back. Get through to same number, guess what... No record of my call but they will get right on it... Keep asking me to use my extended warranty vs admitting it is a defect. Ice maker completely freezes up, stop working leaks... shorts out the board on the deli drawer... replaced 3 times wont stop making alarm sounds from door... 3 ice makers later still same issue... Repair man said, this fridge keeps us in business. Seal is a joke and repair parts already more than a new fridge but Samsung has paid $0.00 so they dont care. We bought the fridge for the ice maker as our son has severe medical condition and his meds/foods need icing at all times. This just sucks for over $3000.00 refrigerator. Samsung do the right thing and replace this nightmare.

Beware of this company... I purchased an expensive Samsung glass top slide in electric range model #NE58F9500SS/AA from Best Buy in Aug 2016. In Apr 2018 the left front inside burner stopped working and the oven quit working at the same time. This range, built by a 3rd rate country is a PIECE OF JUNK!

We finally got an energy efficient washer. We weren’t used to no agitator but googled the difference. The newer washers push water through the clothes vs the old way of pushing the clothes through the water. It fills with only a fraction of water estimated by the weight of the articles. That scared us at first as it didn’t seem to add enough water to possibly wash clothes and get them clean. After more researching and doing loads of laundry. This Samsung has gotten the clothes much cleaner. I don’t like how it takes longer to wash clothes with these machines but it is what it is. The machine is very quiet vs our old ones. We no longer have to shut our laundry room door. We forget it’s even going until it plays a song when done.

We purchased dishwasher. Sent in warranty card. The left side wall of stainless steel welding came loose so the unit tray would not move in and out to put or remove dishes. This part has a lifetime warranty. I have Samsung paperwork to prove it from their website. After two factory damaged replacement parts were sent to our home which were unable to be used to replace lifetime warranties part Samsung would not send any additional parts to my home. The repair service A&E confirms this part was manufactured in 2011 and the part has a lifetime warranty. They cannot help me further until Samsung sends a good repair part to my home. Which Samsung has not done. I assume they do not have a good repair drum to sent as a replacement.After more than 10 calls to Samsung about replacement and repair part, I called to resolve this issue but consumer department would no long take my complaint or send me to executive customer service. This started in April 2016 and my last call was on June 8, 2016. They stated they cannot help me further or escalate my call to anyone that could help. I am a senior citizen and just want Samsung to send me refund $813.00 for the warrantied part they cannot or do not have to repair the unit so we can replace the unit. I will not replace the unit with a Samsung if this is how they treat their consumers.

I bought a Samsung refrigerator, just 3 years ago. The filters until just now worked. They changed the part, no notice. I only have bought Samsung replacement water filters. it is a da29-00003g. I called customer service and they first told me that my refrigerator is old. It is just about 3 years, bought from Best Buy. The operators act like we did something wrong. They accused me of using an off brand, or that I can only buy the filter from them. Its the filter that came with the unit. I kept buying the same one/type. Only Samsung. I bought several so I did not have to go out to replace every 6 months.I ran out, to get a new one. First from Home Depot, with the box and the old filter in my hand. They gave me the Samsung replacement filter. Did not fit. I returned it. I then went online and bought the recommended filter from Best Buy. Did not fit. I called customer service, they were rude, accused me of doing something wrong. Dropped my call when I asked to speak to a supervisor. I called back and took forever to get a supervisor. They stonewalled. This cannot be the first time they have had this problem. Why not just say, yeah we know it is a problem, this is how to fix it.

Junk Fridge - Six months old, starts making noise, a serviceman comes out didnt hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didnt hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

We purchased this french-door, two-drawer, refrigerator (Model # RF23M8090SR/AA) in late August, 2017. For the first year it worked flawlessly, then... the ice maker decided to go to hell-in-a-handbasket. As was noted (and perfectly photographed by Linda of Muskogee, OK. on March 15, 2019) ours began to do EXACTLY the same thing. The ice would begin to drop out of the freezer tray, get caught in big clump and freeze before dropping into the bin thereby jamming the bin INTO the compartment for the ice maker and making it impossible to remove without potentially damaging the bin itself.Upon contacting Samsung (today; I finally lost it and set up a service call demanding they fix this POS.), it is alleged that Im still under warranty and my service call is covered. However, after seeing the various reviews for THIS VERY PROBLEM, Im NOT OPTIMISTIC that anything positive will come from the service call. Not to be deterred and, like so many others, having paid good money for my fridge, Im thinking about contacting my State Attorney General and looking into some possible legal action against Samsung. Anyone like to jump on this bandwagon with me? Ive simply had enough and will not buy another refrigerator without compensation from Samsung, first! (And, certainly NOT anything made by Samsung!)

We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldnt waste our time because hes gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that theyve removed mostly Samsung fridges from peoples homes. They look good but not worth it. Ours lasted 6 years! Thats not long for over $2,000.00. Not to mention the environmental impact!

Shortly after warranty ran out, refrigerator quit. Called Lowes & Samsung to no avail. Finally got it running again, defroster kept getting stuck on and defrosting all of the food in freezer. Not a reliable product at all. It has finally quit for good and it is going to the dump (where it belongs).

Purchased a fridge in August and the door has a chime that goes off all day long. Called Samsung and they have sent a tech to my house 8 TIMES. And the fridge is still defective. Every time I call they want to send a tech to my house again instead of replacing the unit. Customer service with SAMSUNG is TERRIBLE. HORRIBLE.

RS265TDRS - Purchased this fridge about 3 years ago. Fan started making a loud purring sound when cycling, then after a couple of days, the refrigerator stopped cooling. Spent $350.00 to put in a new computer board, thermostat and sensor. Now, two months later, it is repeating the issue -- loud cycling of fan and quit cooling. I have just purchased a new refrigerator and will NEVER buy a Samsung product again! Found this website when fridge died the first time and knew it was just a matter of time before it would crap out again. Shame on Samsung for making a product with a defective twin cooling system. Would like to be part of a class action lawsuit on this.

10 months ago we purchase a Samsung dishwasher model DW80J3020. It completely stopped working. While it was still under warranty, we had service technicians come out which took 3 days. Then they had to order a part. Two days later we had it working... It worked one time. Two more service calls later it was deemed unrepairable. Since that time we have tried to get a refund and all we get is shuffled from one Customer Care (what a joke) Department to another with no information or response. Finally we sent them the receipt on the suggested form... Still no response. My advice to you is dont ever buy a product from Samsung. They have shoddy products and the worst customer service I have ever experienced.

Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause.

The ice machine motor that opens a small door to release the ice in the chute suddenly started and never stopped, making a constant clunk noise. The service technician said that a tiny wire broke at the hinge on top of the fridge due to the repeat opening and closing of the door. This a design problem and not really a wear and tear problem. He said when this happen again, the whole door will have to be replaced!! I called Samsung and the receptionist gave me a ticket number. I asked her Samsung email as I wanted to forward to them the technician report and invoice. I said Samsung should pay for this even if it is passed warranty. The receptionist disconnected.

We bought a refrigerator, dishwasher, drive and microwave. The so called stainless steel dents very easily. We have no children in our home.... Each and every appliance has dents.... Dishwasher, issues today, was refrigerator problems before. Stick with electronics Samsung because your service and appliances are absolutely awful! DO NOT BUY SAMSUNG APPLIANCES!

Our 1900$ Samsung 26 cu ft refrigerator was delivered 9/10/2011. It quit working 8/30/2016. We never had problems with the ice maker, although it was slow even for two adults needs of ice. I decided no use to fix it, just go get another refrigerator. If you read reviews on any brand about four hundred people always say what they bought was the worst experience possible. Even the sales guy said refrigerators rarely last more than eight years nowadays. So my advice is spend what you are willing to replace in five years. Thats how long my Samsung lasted.

We have had our Samsung french door bottom freezer with middle drawer model RF28HMEDBSRAA refrigerator for only 2 years. The ice maker has ruined this refrigerator. This will make a 2nd time in replacement. It continues to freeze up and not work until you try to chip away ice and hope it will then continue to work. It makes very little ice at a time and have to wait for more to make. When trying to get in the ice maker to unfreeze is very hard to get into. I do not recommend this refrigerator.

I bought a Samsung stove - cost over $1000 for dual ovens (when the slide in partition is used). It has always been ridiculously slow to reach cooking temperature - I have long since given up and just throw the food in and hope for the best. Its usually about 10 minutes to reach 350 degrees. The real problem started when I was broiling toast - happily I was watching it so when the back of stove caught fire I was there to shut everything down and hit the breaker. A huge circuit board caught fire and melted and destroyed all the wiring too. I waited weeks for a technician who charged me $260 (through Samsungs site) and it worked again, but constantly makes clicking noises. The tech said this was normal!!! (It was clicking while he there.) I guess he thinks Im stupid! Now the convection fan comes on without turning on the convection side and keeps running with the door is open. WHAT A PIECE OF JUNK!!! Good chance that my house would burned. SHAME ON SAMSUNG. Theyve ignored the fire issue for years.

Have had problems with the bottom freezer frosting since the first year of purchase. We had techs service it several times. We were told nothing is wrong but still frosting. We are now out of warranty and are asked to pay $120 service fee to check it again. Now we are getting severe frosting. Stay away from Samsung appliances. We also had a problem with our Samsung dishwasher as well. Brand new appliances with issues.

Rust spots have started to appear on the stainless steel fridge doors and freezer doors. Contacted Samsung and they said that it was a cosmetic issue and therefore not covered under the warranty! What use is a warranty if a stainless steel door rusts after two months. Really terrible customer service. Always had great products in the past from them, so thought the fridge would be good, but turned out to be terrible, very expensive mistake. Also the ice production is poor, way less than the old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

I purchased a Samsung refrigerator in 2013 RS265TDRS. Immediately the ice maker had issues, and I have to continue to defrost the ice maker monthly and the dispenser gets clogged. It was embedded in the door, now I see they have abandoned that approach. My bigger issue is that this year the refrigerator stopped working and wouldnt cool. The temperature gauge showed 38 degrees but it was warm and all food spoiled. Had to pay a repairman to come out and tell us this is a common problem with Samsung refrigerators and they need to be defrosted constantly, especially in humid areas and not to use the energy saving setting. He basically indicated the auto defrost is no longer working and it would be cheaper to buy a new fridge than to fix this one. Even though Samsung shows 10 year warranty on the compressor, what good is that if you cant use the fridge after only 6 years and after talking to Samsung they only cover their product for 1 year. Lowes had a 3 year extended warranty. Repairman said he has better experiences with other brands.

RF4287HARS - Year old fridge. Came home, water all over floor, freezer not working. Called for repair, came and replaced some stuff. Freezer still not working and now fridge quit too. Lost all the food. Wish I would of checked reviews before buying Samsung. Will never purchase their stuff again.

My microwave (a few years old) model SMH 9187 ST has gotten the SE Error. I chatted with a Samsung rep today and they are covering my issue free of charge. I took a pleasant approach with them, gave them my model and serial number and viola, they will be covering my repair of new circuit board. The equipment definitely has issues but in my case Samsung is standing behind their product.

Just like many others my refrigerator started having defrost issues and not keeping proper temperature after 18 months. $2200 Fridge and Samsung says there is nothing they can do. I’m joining the class action suit that has already been started. Thousands of people have this same issue. DO NOT BUY SAMSUNG.

Dishwasher never worked well. I complained to Lowes 2 weeks after purchasing but nothing was done. Then the dishwasher stopped working completely. I called Lowes and they had a crew come out twice and try to fix it with no luck. We have been without a dishwasher for over 5 weeks. Lowes said we had to contact Samsung so Samsung could issue a refund back to Lowes. I wonder how much longer that will take?! Another month?

I purchased French door fridge (Model RFG298AARS) in May 2010. To be safe, also bought the extended warranty. First problem occurred within 6 months - some sort of electronic (control board) problem. Still under warranty, so no cost issue. The part was replaced at no charge. Serviceman suggested a surge suppressor to help prevent damage to electronic components. Got one and have had no similar problems since. After about a year, ice started forming under the pull-out meat tray, freezing it in place and making it difficult to open. The service tech said it was a manufacturing defect and ground off part of the drip pan. Seems to have corrected the problem. Without the extended warranty, I would be facing a large repair bill. I have also had problems with my Samsung dishwasher and electric stove. l am very disappointed with Samsung kitchen appliances and will not purchase in the future.

Recently bought a home that had fairly new Samsung appliances. Not thrilled with brand to begin with. After experiencing several service calls, I will NEVER EVER BUY SAMSUNG APPLIANCES. Fridge was leaking, tech came and cleaned lines. Thought it was resolved. Then we had problems with ice maker. Did some kind of service. Didnt resolve loud banging noise. (2 service calls) Had to buy brand new ice maker... another service call. Fridge started leaking again.My research concluded that the line behind back wall needs a clip. Wall has to be totally removed and line repaired... another $189. OR we can shut down fridge overnight and it will resolve. Well, that worked... for a month. Now I have the pooling of water under the produce shelf which ultimately leaks onto floor. Do I dare call the service tech again??? What else is lurking after this problem? Way too many problems with these expensive and newer appliances! Do you know if there is a class action suit regarding these appliances, and if so... Im IN!

One year old and has been repair six times and still those not work. No seems to know how to repair it. If you are in the market for a dishwasher, DO NOT buy a Samsung. It is nothing but JUNK, and cannot be repaired.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/os against him, sounded shady.I cancelled the call and took a bullet with Sears $275 plus tax $294 on top of the ton of money this hunk of Asian crap cost me (the contractor grade American fridge I got with the townhouse was working fine for 28 years until I unplugged it the day this crap came into my house). So much for Asian technology, and do not expect any red carpet treatment from Samsung CSRs!!!!! I am so sorry I bought this!!! And will never call Samsung again. As absurd as it may sound, a Honda service writer may have offered better information as what to do to check the appliance!

The dishwasher repair was so expensive I elected to buy a new Kenmore. The refrigerator nightmare has been going on for 3 months with Samsung customer no service. These people jerked me around for 3 months (over 20 hours talking with them to fix the problem). My advice is do NOT allow Samsung to send out a repairman. Samsung will tell you its covered (as did the repairman) but when the job is complete you will be charged. I then got stuck with a large bill. If yours breaks call your own appliance repairman and save yourself your sanity. Samsung is a greasy/sleazy company selling beautiful but poorly made appliances. I will never buy or recommend their products.

We purchased our Samsung Microwave (SMH1816S) for our kitchen remodel and had it installed in April 2014. The microwave died on 3/30/15, getting the dreaded error code of 5E. We called Samsung (800-726-7864) on 3/30/15. Having read these reviews, we were prepared for the worst, and that is exactly what we got. DENIAL, DENIAL, DENIAL. We were told our warranty no longer existed. Even worse, they told us our Model number and Serial number didnt even come up! They consistently told me they could give me the number of their service center, but that we would have to pay for the repairs. I argued for 45 minutes with ** explaining to her that we would in NO way pay for the repair of a defective product… something that Samsung is FULLY aware, yet continues to deny. She then said she would have the Tech. Dept. call me the next day. No one got back with me so I called back on 4/2/15 and spoke with ** which got me nowhere, so demanded to speak with a Supervisor. I then spoke with ** of Executive Customer Relations. He, again, tried to deny that Samsung has a serious problem with their microwaves. I cited the over 300 complaints on Consumer Affairs. After 45 minutes of arguing, he finally relented and said they would send a repair tech out at no cost but that the only part they would cover would be the control panel as this is the part that seemed to be the cause of our complaint based upon our error code. Today, 4/10/15, the repairman came out and replaced the control panel. And, not surprisingly, the microwave is still dead! He claimed it must be the main board that needs replacing as the new control panel did not solve the problem. As he only brought a new control panel, he said he would send in our repair results and that someone would contact me. I asked him what a new main board would run and he said he had no idea what the cost of parts ran as only the Joplin, MO. office would know.At this point, I am totally disgusted with Samsung. Seems to me that if it is not the control panel, then it is something else. Bottom line is these microwaves are crap and whats more frustrating is that Samsung is fully aware of it, yet will not take appropriate action… such as recall them. All I know is that when I am contacted, I am ready to fight once again for this worthless item to be fixed BY Samsung at no cost to us. We have not even used this microwave for 1 year and for it to die on us, is absurd! Would love to hear about anyone elses similar experience with failure of the main board. I can only reiterate what everyone else seems to feel… why has a Class Action Lawsuit not been put in action? I know this is a long standing complaint and is extremely common. Is there not an attorney in the house who has experienced this problem with Samsung Microwaves? I will be the first to sign the petition if the challenge is created. I will write more about our travails once Samsung calls me. And if they fail to do so, I will be calling them! NO ONE SHOULD PUT UP WITH SAMSUNGS DENIAL FOR REPAIR! If you dont get what you want, fight for what is right! It has worked for me thus far. They simply cannot keep denying these claims.Updated on May 5, 2015: This is a continuation of a previous review published 4/10/15. It is vital that every Samsung consumer read this tip. We went through the same agony as everyone in dealing with Samsung and their refusal to acknowledge or assist in the repair of these defective microwaves. We spent hours on the phone with several Samsung employees.. most in the management dept. Each phone call got us the usual response... we can provide you with the number of a service repair company but the cost is up to you. Just so you understand, I do not put up with lies nor do I put up with injustices. I do not let them go. It was not until after I finally demanded to speak with someone in their LEGAL DEPARTMENT that I got any satisfactory response. I was told that the only thing they could give me was the email address for their legal dept. So, I wrote the Legal Dept.. ** on 4/16/15. I expressed my disgust with Samsung and urged them to read the reviews on ConsumerAffairs.com. I pointed out to them that they were completely unethical in their handling of the hundreds (actually probably thousands if you take into account those who just did not write a review on ConsumerAffairs) of complaints as to the dreaded defective microwaves. I warned them that a Class Action Lawsuit seemed to be encouraged by most. On 4/17/15, I received an email from the Legal Dept. (I will not give the name as it seems the names are bleeped out). The email approved the cost of repair for our microwave. We, too, had the common 5E/SE error code. The technician came out on 4/21/15 to make the repair. Turns out we had to have the motherboard replaced (having already replaced the control panel) before the oven worked properly. We do not feel the headaches are over. It seems as if many of these issues arise again after a few months of use. We will not be surprised when/if this happens again. Bottom line, these microwaves need to be recalled or a Class Action Lawsuit should prevail. Samsung is only putting a temporary fix on these defects. Since the Legal Dept. acted as if my complaint was new to them, I can only encourage everyone to write the Legal Dept. of Samsung to voice their complaint and to get appropriate action. Hopefully this helps all of you who are getting nowhere with Samsung.

We purchased Samsung refrigerator, stove, microwave and dishwasher Sept 2016. The dishwasher has been serviced 4 times and this morning Dec 21, right before Christmas its down again! Number 5 with no chance of repair this week. The Code LC, leaks all over the floor! I have had it!! Never purchase this dishwasher.

Firstly, I wish I had read these Samsung stove reviews prior to my purchase. :( This stove got 4.5 stars on PC Richards site which is one of the reasons that I bought it. I purchased the Samsung NX58M6650W Gas Range in November of 2017. I purchased this stove solely for the price and way it looked as I am not a person that cooks a lot and barely do I use an oven. I was upgrading my kitchen and looking for a stainless steel stove to replace my old one. Its a very nice looking stove but obviously looks can be deceiving. After my 4th time using the oven, which was all day on Thanksgiving Day 2018, I noticed that the control panel was warped almost looking like it had melted. I called Samsung for repair and they gave me a courtesy extension my warranty (2 weeks out of warranty) and offered a free repair. In my eyes a barely used stove should not have any issues in just over 12 mos, but thats just me. I had my rinky Hotpoint Stove for 17 years and not ONE need for repair. Anyway the repairman came and fixed the stove. He replaced the old control panel which means removing around 20 screws un-wiring/detaching and re-wiring a new control panel. Also needs to be mentioned, the control panel on the stove is made of plastic! Now that can be a problem if your stove gets hot. Repair seemed successful but two days later, the timer isnt working. For reference, the timer is in the same place on the panel that warped after using the oven for several hours. Needless to say I am furious. Samsung insists on sending out another repairman, but I want this stove replaced (not with a Samsung if thats possible). If you read the reviews, you have no doubt that this stove is problematic in its design. I watched the repair, and with all the fine wiring on a plastic panel, how will there not be problems? Samsung has been giving me somewhat of a runaround and does not seem to stand behind their product. Im sure problems will continue to occur based on all of the reviews and research Ive done. I have been on the phone with them 5 times. I have another appointment for repair since they say that this is the best that they can do since I am now out of warranty. Im with the other reviewer that says Class Action. I will try to update this review after my next repair visit, but in the interim, this stove is sorely disappointing. Stay away from this stove.

I purchased a Samsung OTR microwave in August 2015. The microwave has stopped working. The front control panel is totally dead. It doesnt even display the time. I have spoken to 4 different people from Samsung Support and a Samsung authorized repair shop representative. All of these folks have asked me if there is a problem with the electrical outlet or the breaker. I have tried to explain that the breaker is fine and the unit is getting power. We plugged in other items into the outlet to confirm.Now I am being told that I have to uninstall the microwave in order for a technician to look at it. I am 65 year old woman and I do not have the ability to uninstall this appliance nor do I have anyone that can do this for me. Samsung says it is their policy not to uninstall the appliances. REALLY? Well it is not my policy to have an appliance break in 6 months! I also purchased a Samsung oven, dishwasher and refrigerator at the same time. Cant wait for all of them to break within the next year so I can try to figure out how to uninstall all of them?? This is ridiculous. Dont buy Samsung.

We bought all new Samsung appliances one year ago. From the beginning the oven(s) would not maintain a consistent temperature. We took out the divider to make it a single oven as someone suggested, but that did not help. Two different service companies came and changed the thermostat and everything else they could to no avail. The last tech said he was sure the company would replace the stove because of the wild fluctuation in oven temperature, but he was wrong. The company said that a 30 degree variation in temperature was within acceptable parameters. I would like to see them bake something edible within their acceptable parameters. We are now stuck with a $3000 lemon.

Bought this Samsung refrigerator (Rf263beaesr) because we thought Samsung was always high quality. So wrong, had this for 3 years, it was trouble free for one year, after that, problems with the icemaker, ice building up inside, water leaking into the fridge, ice building up around the fan, needing to empty refrigerator, turn off, and totally defrost, dont waste your money. Theyre pieces of junk. Im so mad, retailers should not sell Samsung refrigerators. I have a GE fridge in my garage, bought it 25 years ago, for $400.00. Still works perfect. Thats where we put our food when we have to thaw out the Samsung every couple of weeks. RETAILERS... Stop selling Samsung refrigerators, and ripping off customers. It makes you look bad!

We bought the stainless steel, french door model, with a bottom freezer. It was quite expensive, just under $2700 with tax. The big lure for us was that it has two ice makers, one up top where the ice comes out through the door, and one inside the bottom freezer where it just falls into a bin. Well, shortly after the warranty expired, the bottom icemaker stopped working. We called in a Samsung approved repairman and the cost to fix the icemaker was $448! WOW! We did not have it repaired, because we thought the cost of the repair was outrageous. Also, the remaining working icemaker (the top one), when set to dispense cubed ice, spits out some cubes and a LOT of bits & pieces of ice. Note: We do NOT go back and forth between cubed and crushed on the ice selection; it stays at cubed all the time. We probably will not ever buy Samsung appliances again.

We have been without a Dishwasher for 5 weeks!!!! First Company said the Drain hose was too long there 15 minutes and left. Never pulled Dishwasher out from Cabinet. 2nd Company came out found a bad hose on Dishwasher that was a Samsung Part. Dishwasher is only 6 months old & hose has a hole in it. Took a week to get parts and had to raise the roof for Service or it would have been another week for repair. Been on the phone with Samsung so much and took off work until I could have bought another Dishwasher!!!!

The freezer portion of the French door Samsung is small as the water/ice dispenser takes up too much space. The other side is also small but not as small as the freezer section.

I bought a Samsung model RF217 fridge (no ice dispenser) in Aug 2012. A bit noisy but ok for about a year. Then late summer 2013, I see a puddle of H20 just outside the front door. It wasnt huge and I figured I had spilled it myself. Warranty expired next month. Problems got worse. Ice constantly on crisper bottoms. Massive icebergs in freezer compartment. More H20 puddles... more ice. Ensured nothing blocking air. Powered down to force reset. Oy vey. Theres clearly a design flaw as evidenced by all complaints. When is Samsung going to own up and restore its reputation?

My Samsung RFG298HD refrigerator is about 5 years old. Earlier this year the icemaker stopped working... Got that problem fixed. Shortly after that, water began pooling in the Cool Select Pantry Drawer and now the drawer seems to be frozen in place and will not open at all. After some internet research Ive learned this a fairly common problem with Samsung refrigerators and apparently Samsung has chosen not to address the problem. This was a very expensive refrigerator and Im not happy with the product and WILL NOT buy another Samsung appliance. My last refrigerator was a Kenmore. We had for over 20 years which was still working perfectly when we replaced it with the Samsung junk.

3 years ago I bought a Samsung refrigerator. It was the worst investment I ever made. I wanted to buy something that would last me a while. I ended up spending almost $3000 and ended up with junk. The refrigerator worked okay for the first year after that it stopped working at least 6 times. I am so disgusted with Samsung. If I had the resources I would ship it back to their headquarters. Under no circumstance should Samsung be able to get away with manufacturing such a faulty product and not be responsible for the way it performs. The fan went out 4 times already and it is not even 3 years old.

I love my washer AND dryer. It’s easy to use, I can see what’s happening with side the washer while it’s cycling. It gives me plenty of options/settings depending on if the clothes are soiled or just need a gentle scrub. And it has a cute bell at the end. I’d recommend it. In fact I already have.

I bought new Samsung refrigerator 192 ltr and just used 7 days. Now got a compressor problem.

Samsung Dishwasher dw7933lrasr/aa - We purchased this dishwasher in June 2013. It never worked properly from the time of purchase. There was always food on the dishes after washing and many of the items would have to be washed two or three times. We tried almost every detergent on the market all to no avail. Just recently October 2014 it stopped working all together. There is no water pumping up into unit, of course it is now out of warranty. I dont want to get this unit fixed since at its best it never worked very well. I would recommend that you avoid this companys dishwashers. This is in direct conflict with other products Ive purchased from them that work very well, most notably several large screen televisions.

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

I believe Samsung on purpose! made an oven that does not allow you to put foil on the bottom of the oven to catch any spills. Knowing most people do put the foil on the bottom; this is the way they get more money from the consumer because the melting foil and the damage of the coating that came off is not covered by the warranty. I had 2 service people come out 4 months after purchase for another problem and neither of them said anything about the foil that was on the bottom of the oven. Your own service people are not educated about the products they are working on. Now I have an oven I can no longer use. Its less than a 1 year old. Purchased on 4/17/19.It says in the manual page 8, (But not in Bold) that the foil could cause electric shock or catch fire. That seems pretty important but you didnt bother to make that in Bold. Because you want people to use the foil/liner and ruin their ovens. You put stupid things in bold like, use care when toughing the cooktop. Like I need to be told that! Really Samsung, you have gone backwards in developing new products. Why would you design something that not every oven user will know what not to do unless they read your user manual. What about when you sell a house. Should the new owners automatically know that your oven could cause an electric shock or catch fire because they put a liner on the bottom of the oven. It seem like your lack of care for your customers really speaks volume of what kink of people you are! You set your customers up to fail, and that makes you a big failure!The oven already does not follow the California law of not having any cancer causing materials. Wow! Samsung, thanks again for caring so much about your buyer! You had a designer who was not educated on why the foil on the bottom of the oven is so important. And probably has never used an oven. Pay attention to your buyers! Get better designers who have experience in using the product! Just because they have a college degree does not mean they know anything about what they are designing! I will make sure I let everyone I know not to buy Samsung and why!

Once an order was placed, THD kept me informed as to where it was and the delivery target. Delivery personnel were super and very professional. Quality and operation of the range is terrific....so far.

My Samsung SMH9187ST microwave stopped working in less than three years. Now out of warranty, Samsung was of NO help. It is not worth repairing given a minimum $150 labor fee for a unit that cost just over $200. I regret having purchased a Samsung refrigerator/freezer. Im keeping my fingers crossed on that one. Bottom line, avoid Samsung microwaves like the plague.

I purchased all new appliances for my kitchen about 5 years ago and chose Samsung. That was a huge mistake. I had to replace the microwave after about 3 years. The refrigerator is now the thorn in my side. About every 60 to 90 days I am having to turn it off and completely defrost it due to freezing around the fan. This has been a horrible experience and I will never buy another Samsung appliance. Reading all the reviews online it appears this is a huge problem nationwide. There should be a recall on all of these refrigerators. I am very unhappy customer.

This Samsung Model RF26XAEWP refrigerator is 5 years old and has a constant problem with noise. The compressor was replaced after 1.5 years and the problem still continues. Ice always builds up on the back of the refrigerator, water collects at the bottom under the veggie drawers and the cycle continues. Ive added an extended service contract on this refrigerator and gets looked at now every three months with the same problem. I just spent 6 hours defrosting this self defrosting refrigerator and got 8 cups of water out of it. No water leaking, just ice build up. After it was completely defrosted I plugged it back in and the noise continues. It will do this until the repairman shows and then it will stop. Samsung cannot make good refrigerators or repair them. Waste of money.

From the day it was installed about a year ago, it leaks badly under the door during the first cycle. It never cleans the dishes well and always leaves funk all over for me to scrape off after. I might as well hand wash! Now the unit will not complete cycle. I have taken it apart a zillion times to clean and inspect. What a piece of **. Locally we have a tire store called Discount Tire. In their TV ad they show a little old lady throwing a tire through their front window and the ad says if youre not satisfied.... bring it back. I wonder what it would sound like when I throw this dishwasher through Lowes front window?

We purchased several Samsung appliances 6 months ago. The stove top cracked without warning or anything we did. We called the dealer and sent pictures to them. They came back with No its not covered. It was our fault. They wouldnt even send anyone out to look at it, just too easy to say no. We will never purchase anything related to Samsung again. Terrible company. Terrible service. I wish I read all these complaints before I purchased.

Refrigerator was purchased on 2/20/12 at Best Buy. 22 months later it was not freezing or cooling. I contacted Best Buy and they informed me that I only had a 1-year warranty. I went home, pulled out my product information booklet and found that I also had a 5-year warranty on the sealed system (refrigeration system).I called Samsung on 12/20/2013. It is now 32 days later and my refrigerator is still not working. I have had 6 repair tickets, the first was cancelled by Samsung as they said my refrigerator was no longer under warranty. I reminded them of the 5-year warranty and stated that that seems to be the problem, the refrigeration system. The CSR said Well, it could be the computer! A repairman finally showed up on January 9, 2014, he walked in with parts in hand, Im not sure how he knew what to bring as no one had been to my house to look at the refrigerator. I think they assumed it was electronic as he replaced the mother board and I asked, So thats what was wrong? He responded Well, I cant tell by just looking at it but the compressor began working when I plugged the new one in. Then he said These sealed systems are so well made, they almost never go bad! Thus the assumption that its not the sealed system.Well 15 hours later (January 10, 2014 at 9 a.m.) refrigerator still not cooling and I called Samsung back. That was ticket #3, I am now on ticket #6 as #4 was cancelled on January 16th, something about after 7 days it has to be cancelled if nothing has happened with the ticket. Ticket #5, well the repairman they assigned this ticket to couldnt come for two weeks. At this point the CSR said, Let me see if I can request a replacement. I thought, now we are getting somewhere....only to find out 2 days later that this request could be denied and I would have to start all over with a new repair ticket. Also, if you request a replacement you get a pro-rated refund, not replacement value, the refrigerator is still under warranty if its the sealed system but they only offer you a pro-rated refund!Im not sure how Samsung can do this but they are apparently getting away with the absolute worst customer service I have ever encountered. 32 days and no refrigerator and medication that requires refrigeration. We have been living out of ice chests for 32 days and counting...

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.

The wash cycle takes a crazy 3 hrs. to complete. You would think this would get the dishes clean but it doesnt. Thinking of ripping it out and buying a cheaper one as this one wasnt worth the money we paid for it.

After a year, this dishwasher has stopped working. Customer service informed me that it was out of warranty and offered no real troubleshooting help. I was told to unplug the machine for one minute to see if the dishwasher would reset. No it did not. Obviously from the reviews, this is a well-known issue with Samsung dishwashers and unless the problem occurs within a year, you are own your own!!! DO NOT PURCHASE SAMSUNG APPLIANCES.

I would like to share my familys experience in buying Samsung appliances. Let me start by saying that we spent over 9000 dollars on brand new appliances just over a year ago. My wife loved the look of the Samsung black stainless steel so we bought an entire house full of appliances. Refrigerator, range, dishwasher, microwave, washer and dryer. Every single one of them has failed in that year, some on multiple occasions.Our microwave which most appliance repair guys will tell you are pretty universally reliable broke within the first month. The gas range needed repaired on three separate occasions, the dishwasher has been repaired twice and works intermittently now, the dryer squeals like a pig going to slaughter and the refrigerator stopped working while we were on vacation this past May. We have now been without a refrigerator for just shy of two months. It took Samsung over a month to send out a technician to look at it and another two weeks to get parts. After the “repair” the technician informed us that the unit was not repairable and a replacement was needed. Bear in mind we bought the appliances in May of 2017, the refrigerator failed in May of 2018 and now in July after telling us it is not repairable and they are sending a replacement unit. I get an email apologizing for the inconvenience but that they will not replace the unit nor fix the dryer.We had never had new appliances and a year ago we were excited that now we had a houseful of beautiful new shiny appliances. Some of these appliances are nearly top of the line Samsung models and all of them have failed or no longer function. Do yourself and your family a favor and do not purchase Samsung products or at least do not purchase their appliances. I have never made such a large purchase and been as disappointed as I have with Samsung. They have been horrible in every facet from quality to service. Do not make the same mistake we did. Samsung is a horrible company.

My Samsung side-by-side refrigerator was struck by lightning about one and half years ago. It was only about 5 or 6 years old and was informed by the company that they no longer sold the part I needed to repair my refrigerator. I thought this was ridiculous. I talked to the company and they could only tell me that they no longer sold that part.

I have owned this item for over a year. This item will NOT dry your dishes. The drying cycle on the washer is extremely long and dishes are all wet when it finishes. All cups and glasses will have water in the recesses. You will end up drying everything as you take it out of this dishwasher. I am very disappointed with this purchase and could not recommend it. It is a big waste of money.

I purchased a Samsung microwave model # SMH 9151S 1 year and 5 months ago. The unit has abruptly failed. The unit will not power on, nothing responds. I contacted Samsung and faxed them all of my purchase information. Samsung contacted me to say (what I had feared) that it was beyond the 1-yr. warranty and they would contact a repair person to come and diagnose the problem. I would have to cover all of the expense. Many consumers are in the same boat. We can either pay for a repair that will often exceed the value of the unit or buy a new unit.

The products might be pretty however they are garbage. Over 2k on a fridge, numerous repairs in 1 year having to take time off work for service calls, loss of groceries due to it going onto demo mode. They being Samsung you would think they stand by the product... Nope. Executive support after 8 emails they tried to sell me a extended warranty that I already purchase. Last Samsung product I ever purchase.

I purchased this refrigerator in December 2011. It worked like a charm until earlier this year, when the warranty ran out. We had ice build up in back of fridge. Called for service and the first person did not look at the issue; he just ordered the part and we had to pay before it was delivered to us. Second repair person was terrific. He fixed the problem and found the original issue which was a part the first guy never ordered. We thought we were all set for another five years. Now the freezer has ice buildup under the drawer and the door binds when closing. I hate to spend another 500 dollars and not know what will happen next. We will definitely not be buying Samsung appliances in the future.

Did anyone ever hear of this happening... I woke yesterday morning early to hear crack pop noises in my kitchen. I was flipping scared thinking we had a mouse. So we proceeded to take the stuff from the cupboards out to check, nothing and I still hear the noise. So Im home alone at this point and decided to get my shoes on and run and prepare for the mouse as I pull out the stove. As I pull out the stove and look behind I see sparks and a little bit of smoke. Its my STOVE SPARKING Not a mouse. The sparks were coming right from the cord. How scary I almost was electrocuted or could have lost my house in a fire. Now my house is built in 2006 so wiring is new. The sparks were coming from the stove not my wall outlet... The stove is the Samsung Chef Collection ne58h9970ws. Was only purchased September 15, 2016. Not even a year old. Its all under warranty but dealing with Samsung has been nothing but a nightmare. Long story short they said they will contact me back within 48 hours. Ugh... Samsung Chef Collection ne58h9970ws.

I bought total package from Lowes on 29th April 2018 and same delivered mid May. Already microwave is gone and called up Lowes. The service guy could not fix it and said it has major issue and took the microwave saying will advise by end of the day. Now it is three day no response from the service guy as well as Lowes. Today morning dishwasher door does not look. We tried to check the owner manual and DID the setting. Nothing works. I will never recommend this product again due to failure within six month and poor service.

Saved up to purchase a Samsung side by side French door refrigerator. What a disappointment. We didnt have it two years before we had problems. The ice maker stopped working and started dripping water into the refrigerator. We had to pay out of pocket to get ice maker repaired. The technician said hes had numerous calls for that same problem in Samsung refrigerators. He told us we had an expensive paper weight. That repair lasted about 90 days. Again the ice maker stopped working. We decided we couldnt afford that expensive service call; wed do without the ice maker. The refrigerator started making aloud roaring noise; the inside refrigerator temp. down to the low fifties. We had toss out food. We couldnt endure it anymore. Our stimulus check was used to buy another refrigerator. We are both handicapped and cant shop daily for food; especially during this epidemic. Im totally disgusted. I feel like weve been swindled especially since Samsung know about this problems with their refrigerators. Unfortunately; we also have a Samsung stove and dishwasher. Wed purchased all three appliances at the same time. The stove temperature isnt regulated correctly. I always have to use an oven thermometer to keep from burning my food when I bake. Id never buy another Samsung appliance. Never!

Not happy at all with all refrigerator. Have had tap service out here twice in a year and a half the ice maker on a brand new refrigerator. Constant problems with it. But more than that we purchase the extended warranty and the service company they sent out Lakes Electronics in Pompano Beach was horrible and reset our refrigerator to a freezer and ruined about $100 worth of fresh vegetables, fruits and condiments. Lakes Electronics promised they were going to get back to us well over two weeks ago and cant be bothered. As well as had me on hold three different times for close to an hour waiting for somebody to resolve this problem. That was their way of avoiding taking care of the issue - just ignoring me and leaving me on hold and wasting my workday.

Purchased all new Samsung appliances for our kitchen. The Refrigerator failed within a less than a year. The dishwasher failed within a year and now has failed again. The response and service is very poor - that is saying kindly. I will not purchase another Samsung product ever again in my lifetime and will be telling as many other people to do the same. Canada should not allow any company to sell products to consumers in Canada who are not willing to have an office within Canada to assist those consumers. Shame on Samsung and all who work for this company. Should have bought from Sears, not Future shop. They are just as bad, or worse than Samsung because they are absolutely no help to anyone, unless you purchase insurance through them and then they pass it off on the insurance claims. The government is also not doing a very good job of protecting consumers from this sort of thing. I have read so many other stories from people who are facing the same troubles with Samsung products. Never again.

We bought our entire appliance set through Trail appliances. Nothing wrong with the excellent service we received at time of sale. Installed the units in our new kitchen. At 11 months the dishwasher dumped large amounts of water on the floor during wash cycle. Finally got a technician to come and look at it. Samsungs support for him over the phone was pathetic. Between him and I we finally figured out the problem lies in a poorly designed tub vapor venting system. I have to regularly remove this silly valve and clean it. Just poor design.Now that the unit is 4 years old the drying fan motor vibrates. I removed it from the machine and tested it on the bench. It is not noisy outside of the machine but whines loudly when reinstalled. Fortunately I am a mechanic by trade and disassembling this machine is not a challenge for me. I sympathize with the consumer who has to wait long periods to get an overpriced repairman to come to the house. Further my wife has complained from day one about the poor cleaning ability of this machine. We will replace it eventually. It will NOT be Samsung.

I bought the Samsung French door, stainless steel refrigerator 2 years ago. It makes really loud noise and the ice machine ices over and we have to scrape ice dams weekly to get some ice. It doesnt deserve 1 star.

I was complainant # 100 and this is a follow-up of the situation. I called a 4th time to Samsung Customer Service to inform them of my success at repairing the microwave SMH9187ST and requested only the cost of the control panel assembly ($71.02). After some deliberation, the answer was no because I was not an authorized repair technician. Had I waited on Samsung to handle this situation with their service, I would have had no expense. Samsung now recognizes a problem with these microwaves and will assist consumers. I feel like Im being punished for being a capable do-it-yourself-er. Whatever happened to good customer service of decades ago?

Bought a microwave as part of a package at Home Depot. I never write reviews but frustration with the product and service has compelled me to warn others. Bought new in August of 18. The unit worked for a short period then started to shut off while heating of foods. Called customer service and they told us to unplug and wait 5 min. That happened often until we eventually called for a service call. We had to remove it from above stove as Samsung does not do this. Said it was a liability issue. Technician came out and attempted to fix. Did not have correct parts. Came out again and still did not have the correct parts. Waiting for 3rd appointment. Will see if this fixes problem. Major inconvenience to have to wait for service tech on 3 separate occasions. Quite unfair to consumers. I recommended they send out a new one after the 2nd visit. Would have been cheaper for Samsung. Home Depot recommended Samsung as a quality brand. I will never buy another Samsung appliance. Totally bad experience all around. Had I read the reviews before buying I would have bought another brand.

Our brand new Samsung fridge is so loud we vocationally have to turn up our TV to hear over it, it kinda vibrates throughout the house. Samsung says thats normal operation and they will charge me to send another tech out even though Ive only had one out to date.

Samsung sells defective refrigerator that they know are bad but continues to sell them. Then you have to go through hell to just to trying to get service and its only 2 years old. Been trying this for a year and a half now!

Purchased this model 2.5 years ago - have had issues with ice maker ever since. Do your research, issues with Samsung and ice makers (especially this unit) are all over the internet. The ice making function is pretty much so useless. On mine, like so many others (thousands) freezes up, literally turns into a block of ice. Overall, great design and functionality, however, for $2k I expect the ice maker to work.Samsung refuses to take any accountability, as a result, major class action lawsuit is underway by law firms and thousands of consumers to get them to do the right thing for their customers. Its all online, do your research. While I have owed and been quite happy with a number of Samsung Plasma TVs and LCDs, their responsiveness to this serious product issue with ice makers is nothing short of shameful. I had hoped to get it repaired, but a reputable (and Samsung certified warranty service) indicated that even after spending $500 on parts and labor, the problem will most likely continue. So, after spending $2k on this thing, and 2 1/2 years later, I will be buying a new refrigerator/freezer. And, as a result, I will never purchase another Samsung product again. Never. Do your own research, and look elsewhere.

Purchased all four Samsung Dishwasher (DMR78 Series), Refrigerator (3 door freezer on bottom) microwave and stove. Top of the line in summer of 2010, well first the dishwasher would fill up and drain immediately. Service man came could not order part, HH Greg offer to replace with a newer and improve model after only 3 to 4 months of owning dishwasher. About 6 months later, bam fill up but would not drain; service man came out, stated problem with these dishwashers and repaired the top rack as there were problems with that. Another year goes by again the same problem but now the dishes are not clean. Service tech advise to run white vinegar to remove any grease build up around the float which was causing the issue with the dishwasher. So in the four in half years of owning this dishwasher; replaced the dishwasher, replaced the float 4 times, dishes are nasty. Never again will I purchase Samsung. Now about the refrigerator, ice build up under the tray and then leaked on to the hardwood floor. Several times cleaning, the ice build up replacing sensors. Never again Samsung refrigerator. The microwave, the latch on the door broke off. Replaced. Seriously it is myself and my wife. Never again Samsung.

Model # RF260BEAESR/AA -- do not buy this product...ever! Left French door assembly/gasket has broken and literally fell off twice. As it is a little over 2 years old, it is no longer under warranty, therefore Lowes has offered me nothing but rudeness and ridiculous hold times. The end result is that Samsung had to be called directly. After repeated phone calls and hours of my life that I can no longer get back, its going to cost me ANOTHER 300.00 to replace the same part. Samsungs customer support is deplorable. They have essentially offered me nothing. After the tech completes this repair my total repair/loss cost will be almost 1,000.00, and I will still have the same horrible appliance that will undoubtedly need the same repair months from now. Samsung has refused to even pay for the diagnostic tech appointment (another 90.00 to tell me what I already know) or parts, or labor. Apparently when you buy a Samsung appliance you are entirely responsible for obvious factory defects and they will assist with nothing...ever. In speaking with a few Samsung-certified technicians, they have informed me that not only do most customers have this disappointing experience but their own technicians cannot get the support they need to provide the necessary service!!! Samsung customer service # is 1-800-726-7864. I plan on calling them all day, everyday, until I die. You should too!!! We cannot keep accepting lousy products and service!

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said hes not sure whats wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didnt fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didnt fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what Ive suffered in food loss. Im also told there is a class action lawsuit over this issue that Im having. But I cant find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. Weve gone through 6 repairman. Its still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

I not only dont recommend this product, but I also would suggest that you avoid Samsung products altogether. We purchased a dryer with matching washer and have had multiple problems with them. After six technician visits we still dont have a fully working washer or dryer and to make things worse they have told us we need to pay if we want another technician visit. I sent the following email to Samsungs supposed executive customer relations department as well as directly to the Samsung US CEO, it was completely ignored by them.Up until just recently I have been a huge fan of Samsung products. I have owned or currently own monitors, mobile phones, washers, dryers, and TVs. I have been a loyal customer but my most recent purchase has me awestruck. About four months ago we purchased a SmartCare VRT laundry set. The day after it was installed we woke to find our home with a strong smell of gas. I determined it was coming from the laundry room and suspected the laundry appliance installation was at fault. We called Samsung for service and a technician was sent out. The technician investigated the gas leak and informed me that the gas lines to our new home were leaking and not one of the Samsung appliances. I called the gas company and when they arrived they found that there was a gas leak, but it wasn’t in the house lines. It was coming from the dryer. We called Samsung a second time. When the technician performed the second appointment he acknowledged that the dryer was leaking and scheduled another appointment to replace the faulty part. Three visits from the Samsung technician and finally we get a working dryer after two weeks. A few months later my wife started complaining about the washer stopping and throwing an error in the middle of hot water loads. After it happened a few times I told her to call Samsung for repair. The technician came out and spent about thirty minutes with the washer. He eventually called me in and told me that it has hot water and that there wasn’t much he could do. I informed the technician that when my wife pointed out the issue I recalled an error message “4C” being displayed when the wash would stop functioning and constantly beep with the error message. After basically living with a washer that won’t use hot water cycles for a couple of weeks my wife noticed that the dryer wasn’t drying clothes normally. We called Samsung again and informed them that our washer was still malfunctioning and now the dryer was not working well either. This time before the appointment I spent a couple of hours recording video on my phone of the 4C error and erratic behavior of the washer. The next day the technician arrived and spent about fifteen minutes with the dryer. The technician informed me that we shouldn’t use specific features (smart features like auto dry) on our dryer and that we should use timed dry. I was told that although the dryer had some warmth that there is heat so the dryer is working fine but at no time did the technician check the temperature with, how does he know if it’s getting up to proper temperature? Yeah, the dryer gets warm but not hot, in fact not even close to hot. When I mentioned the washer and show the technician the video of the malfunction, I was told it wasn’t on the work order and even though we called for service for it and had video of the malfunction that it could not be looked at because it wasn’t on the service order. Tonight, I followed the technician’s instructions and used the time dry to dry a handful of clothes. After one hour the clothes on high heat with eco dry turned off the clothes were still quite wet. The dryer clearly doesn’t work as it did a month ago. The technician also recommended cleaning our ducts but seriously it’s a six-month-old home and my wife does maybe three loads a week for two people, so the equipment is hardly being overworked much less should I have a duct problem. I also noticed that my wife is very good about cleaning the dryer lint catcher. She does it every load from what I see. I hate to ramble on but as you can see this has been nothing less than an adventure and a complete waste of my time not to mention the time off from work involved in six technician visits that didn’t result in our appliances being fixed. I recently posted all this information to the Samsung Facebook page and it was completely ignored for a week which is simply insulting at this point.

Like everyone else, I have a Samsung microwave that is less than 2 years old and having a keypad problem. It starts up on its own, runs the Baked Potato program and eventually stops with the code -SE- displayed. I need to unplug the unit, let it sit for awhile, and then plug it back in to get it working again. I agree that Samsung needs to do something about this. The problem is too widespread. I wont be buying any Samsung items until they convince me that they can make good on fixing their problems.

Bought this refrigerator in 2012 and its been nothing but problems with the coils freezing causing the cooling fan to stop working. Ive had a tech come at least 4 times in the last 6 months. I spent about $1500 on this fridge and it should have lasted longer than this. Now I have either buy a new one or keep buying a yearly warranty. How is this refrigerator not on a recall list? Feeling ripped off by Samsung. I will never buy a Samsung product again.

Ditto on all the above comments. Unfortunately we did not see the reviews before our dishwasher purchase 1 yr ago. Just like others have commented on, dishes werent cleaning, drying, or finishing cycles. And dont forget about all the blue sensor lights flashing all the time without any indication of the problem. Service came out and told us its the Display Unit that needs to be fixed. A $300.00 part, even though we just paid $600.00 for it brand new a yr ago. Contacted customer service to explain our issue, and they said there is nothing they could do and good luck. At the same time they were servicing my Samsung dishwasher, they were trying to fix the Samsung refrigerator that we bought on the same day. REALLY! Both appliances have problems at the same time? How nice for Samsung. So after paying 2 service fees on the same day for 2 appliances, we have decided to throw the dishwasher out in the driveway and put a sign on it saying FREE - Junk. We did mention to customer services about all the horrible reviews, and they could careless because they know more unaware consumers are going to make the bad choice of buying anything from Samsung.

I have been having trouble with my Samsung refrigerator leaking water into the bottom two drawers and under the drawers as well. I called Samsung. They said my warranty has expired and couldnt help me. I asked for a referral for repair. I called the referral and they wont return my calls. I am very disappointed with the refrigerator and Samsung service. I own Samsung TVs, appliances and phones. I will not buy another Samsung product again. :(

We purchased a Samsung dishwasher 2 years ago. Within 2 months it broke down and had to fight for a replacement. Last week the second one broke down and Samsung said it is out of warranty and they would not help in any way. We had to have it repaired at a cost of over $300.00. Bad customer service and terrible appliances. I have since heard this complaint from other people that unfortunately purchased a Samsung appliance. Never again.

We bought a new over the stove Samsung Microwave and its faulty after 2 months. It comes up with error code and you cannot use it at all. This started about one month after we bought it. They keep telling us they are waiting for a part, but they have never come out to look at it. All they have is the error code which makes me wonder if this is a known fault and what happens after the warranty is over. We have had a Samsung washer that has been great. The service company keeps telling us they are waiting on a part but its now going on 3 weeks without a microwave.

First of all the vegetable draws very difficult to remove for cleaning. My 4 door unit is only 6 years old...and of course its out of warranty. The refrigerator part is forming ice and keeping a temperature of 50, where I have it set to 37. Will not deal with Home serve. They wanted 80 to walk in the door and another 80 for travel expenses. Live in Staten Island NY and they are coming from New Jersey...are you kidding. I told them where to go. Called an outside repair, which I have used before and now its the fan underneath the unit. And the repair is going to be expensive. DONT EVER BUY A SAMSUNG...EVER. I am just disgusted. I also have rust spots forming on the door of the freezer section and Samsung said its not covered. Really.

I purchased the gas stove because it was Samsung & I knew of their reputation. The stove was in no way what I thought it would be. My food cooks uneven. Temperatures not consistent. Burners have uneven flames. Top of stove no matter how many times you wipe it looks dirty & easily scratches. This was purchased along with five other Samsung appliances. What a mistake. Does not live up to their reputation. If I had to repurchase these 6 appliances they would definitely not be Samsung. Be smart. Do your homework. Do not buy Samsung. Only their TVs or phones.

My fridge did the same thing as been reported about these type refrigerators, the back panel freezes in fridge side and stops cooling fridge. After multiple times pulling back panel off and defrosting with a hair dryer, I did all my research online in forums and here was what I did to solve problem. I found out it was a fairly inexpensive defroster type electrical thing that clipped onto the defrost line behind the panel where the fridge side cooled, so I replaced it. When the fridge goes into defrost mode is when the pooling water problem happens, because the drain hole is frozen but if you take a piece of clothes hangar and wrap one end around the defrost line and allow the other end to drop into drain hole, it will heat up and keep drain hole from freezing. It has been working for about 4 years now without any problem, except only produces crushed ice.