The ice maker made on the door does not function well, it freezes up. I am on the way to buy old fashioned ice cube trays. Its a great concept to save freezer space but isnt working.

DWF800A (DW80F600UTS) - I bought a brand new stainless steel dishwasher by Samsung on 5th September. It did not work out of the box. I contacted Samsung and they arranged for a technician to call me back. A week later, the technician called and arranged to visit and check it out in a few weeks time. On the arranged day, the technician called to say he wouldnt be out as the parts hadnt arrived. Another week later he called again to arrange a visit - another week later. Eventually, the technician called, replaced the sensors and circuit board and declared that it should be ok hopefully. The dishwasher worked for one wash, then went back to the exact same fault - not emptying.We called the technician back and he said it would be at least 3 weeks before he could call again. Its now 2 months since we received this piece of junk, so I called Samsung again. After 20 minutes on the phone with customer service, they escalated to Executive customer service. After 20 minutes with them, where I asked for it to be replaced or refunded, as it wasnt fit for purpose, I was told that I would just have to wait for the technician to call again. So Samsung are more than happy that I have a non-working Samsung product, have had to take 3 days holidays to wait for their technician and am out of pocket for almost $1000 for a piece of ** not-fit-for-purpose junk for 3 months.I have a house full of Samsung products, from cell phones and TVs to all of the major household appliances. Well Samsung, let me tell you I have gone from being a big Samsung fan to a total hater of Samsung - I will not be replacing any product with another Samsung, due to this shoddy treatment. Please do yourself a favour - dont buy this piece of junk. I will update in another months time, when the technician has had another go at fixing this POS.

Bought 5 new Samsung appliances in February and now the compressor in fridge has failed. Samsung will not replace fridge and I have to pay to have fridge removed from home to shop for repairs and back again. Now realizing that buying Samsung appliances was a huge mistake, never had luck with their DVD players and should have known better. Will stay away from Samsung in future for sure.

We had pump changed and no different (It is really bad). You can add bleach and it comes right back. You can put vinegar in it and it comes right back. Very poor setup. Of all our dishwashers we have had over the past 45 years this is the worst by far. We never had this problem with other mfg dishwashers. We keep 2 homes and have had a lot of dishwashers also.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

When opening the freezer, the handle popped off. Upon inspection, the bracket holding the handle shattering in a number of pieces. The bracket on the other side of the freezer is cracked but did not break. Yes, the French Door Refrigerator is 3+ years old, however the plastic should be able to stand up to many years of year. P.S. The Ice Maker fan has made a noise since the day the warranty expired.

Bottom of oven blistered and flaked off in less than 90 days. When I contacted Samsung for warranty work, they wanted to charge me as they consider this cosmetic damage. How do classify the failure of your enamel bond as cosmetic damage? Samsung is living down to its diminishing reputation. I will never buy another Samsung product.

Found the range of my dreams today. Samsung, just about bought it, but thanks to modern technology, decided to check the reviews first. Thank you, thank you, thank you for all the reviews. Going with a reputable company that cares about their name.

I bought a refrigerator model number DF32FMQDBSR. It has been less than four months and it is already giving me problems. A tech from Samsung came and told me that my refrigerator is not working because its missing pieces, it also seems that this unit was previously used. I have tried to get in touch with a supervisor or manager but no response has been receive. They do not want to replace my unit.

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call. Personally, I think Samsung should pull every model fridge they sell off of store shelves and should not be allowed to sell these obvious lemons to the public unless they learn how to make a fridge that works and one that can be fixed if something goes wrong. Why won’t the govt step in and stop Samsung immediately? Makes no sense that our governing bodies will not or have not yet, stepped in to the picture and make Samsung recall all fridges until they prove they can make a reliable fridge. Samsung’s are lemons, plain and simple, and should not be allowed to be sold to consumers in the U.S. If other countries want Samsung lemons, then that is their choice; but here in the USA, no way should they be allowed to sell these inferior lemons! Never will I ever go near any Samsung product ever again. Was actually looking at a new Samsung HD TV, but no way will I support Samsung or give them another penny of my money ever!

This refrigerator broke down 2 days after the warranty expired. They wanted a hundred dollars just to look at it before any repairs even started. I ran into an unsolvable trying to fix it myself. The connector to the evaporator fan shorted out. Half of that connector is built into the back wall of the refrigerator section. I got a new fan as the wire was clearly burnt off. I plugged the fan in and nothing, the refrigerator still did not work. I took it apart again and this time noticed that the tiny pin in the connector mounted in the refrigerator back wall was also burned off. I couldnt find that part anywhere. So I had to call for a service tech and pay the $100.00 call fee. The tech came out, inspected it, and deemed it unrepairable. So I now have a $4000.00 piece of trash. This is clearly Samsungs fault. It is a very poor design. If you search the internet you will see hundreds of complaints about icing and water build up in this section of the refrigerator. Samsung refuses to do anything about it or compensate me in any way. DO NOT BUY A SAMSUNG REFRIGERATOR! They do not stand behind their products or care about their customers, or have a good designed product!

Samsung RF32FMQDBSR fridge wont cool, freezer fine - Paid over 3K for good looking fridge. We had a $300 fridge for 16 years that kept our food and beverages cold without a single problem, so I did not think it possible for a refrigerator to not do the very things it exists to do. But Samsung cracked that nut. Ice maker immediately made ice dam at back of drawer and froze the ice bucket in place. 5+ service calls on a brand-new fridge, never got it working. Tech said we could keep trying but it was a design flaw. Used cardboard and duct tape to seal it off.After almost 2 years fridge stopped cooling. Warm beer and spoiling milk and food. Temp on the door reads 34 degrees. Bought thermometer, steady 50 degrees. Tried all the fixes I could find online, no effect. Service call, cleaned compressor area. No effect. Read reviews: sounds like its a problem with coolant leak of the R600 coolant (2 different kinds of coolant for the 2 fridge compressors) which isnt sold in the US and is highly flammable, and will leak out again even if I replace it with the other coolant called R134A. Finding and fixing the leak means tearing out the guts.Fridge is so new and so expensive Im tempted to try to fix it. But I reviewed many posts -- it would be good money after bad. Looking for a free fridge on Craigslist. Consumer Reports highly recommended this fridge when I bought it. But it is a complete POS. Dont buy a Samsung anything. Their fridges dont refrigerate and their phones explode.

I bought model RF217ACPN./XAA (freezer drawer on bottom, french door refrig on top) and it died in less than a year.... Drawers filled with water and starts making this horrible sound non-stop. Samsung has sent people here FOUR TIMES and the issue persists. After HOURS of phone calls/complaints/pleads with them to get people out to fix it, they kept saying we are now out of warranty, even though the issue has never been fixed since day one.... Finally, they sent out a tech who said it can not be fixed but I am now in limbo waiting for a replacement or buy back... They are trying to wear me down but they have picked the wrong person as I will move hell and high water for justice... We were so happy when we bought our first new fridge, and it didnt last a year and all the time and days off of work for technicians to come out and it STILL isnt fixed. Nobody has time to deal with this every few months and no one has an extra 2,000 to buy a new fridge a year after buying the 1st one. There has to be lemon laws about this and I am shocked to see how many people have the same experience. I found a class action suit everyone should look into. Even if your model is not listed, sign up... If it falls through, we should start a new one because there are too many similar stories here of people getting ripped off by Samsung! I urge you to never give up and fight for what is right... People shouldnt lose their hard earned money on a product that doesnt work!

Hopefully the reader of this submission has not yet purchased a Samsung. I sure wish I had done some homework on Samsung before I went shopping. Samsung products low quality. My $500 microwave is broken. It makes a horrific noise when I try to microwave. Its not heating up and is emitting a scary electrical smell. I had an old microwave when I was in college. Paid $20 for it from someones garage sale. It lasted more than 10 years. I did a kitchen remodel and bought this fancy looking Samsung and had it mounted over my stove. Its total junk. How can a $20 microwave last 10 plus years and a $500 microwave make it only 2 years? My advice - NEVER BUY ANYTHING FROM SAMSUNG. Period...

We bought the Samsung dishwasher DMT300 series on Nov. 7, 2010 from Sears that was on sale so we thought we were getting an awesome product. Its been two years and after trying everything to fix the problem of unclean dishes, I finally looked up the reviews. How could a company let this kind of crap out of their factories and put their name on it!? Ive never had to repair it. It just doesnt clean dishes, even dishes that were put in there pre-cleaned. Ive never wasted so much money in my life. I will never buy any Samsung product again, absolutely nothing, and I will spread the word. What a bunch of crooks.

I bought a refrigerator, range, dishwasher, and microwave; and both the dishwasher and microwave have broken down one month after the warranty expired. To make matters worse, the computer/touch pads make it nearly impossible for anyone other than a Samsung repair specialist to do anything. Even worse, when I contacted Samsung for online help on an error code I was getting on my microwave (SE), I was told to unplug the appliance and plug it back in. Well, in the words of Homer Simpson, duh. Thanks so much Samsung for nothing.

I had a new Samsung refrigerator RF220NCTASR delivered July 2, 2014 and it hasnt worked properly from day one. I contacted Home Depot, where I bought it and they advised me I had to deal with Samsung directly. Despite two of Samsungs technician calls and numerous discussions with their Executive Customer Relations (ECR), there is still no resolution today! The refrigerator portion will not get any colder than about 45 deg. F despite the refrigerator being set as cold as it can be (seven blue lights). I have gone as high in their ECR as I can (according to them), with only apologies and broken promises to show. I faxed a letter to Samsung Canadas President on December 1, 2014 but have had no response. Samsung certainly doesnt appear to be capable or willing to resolve this basic warranty issue in a timely fashion.

I purchase the French Door Refrigerator on 09-12-17. Less than one year the top ice maker stop making ice due to it freezing up into a block of ice. Two months later the bottom ice maker stop making ice and now the freezer stop working. Samsung products are garbage. I will never in my life purchase or referred to anyone anything that Samsung makes. I had the same thing happen to me this year with their curve TV; stopped working one year later. I hope someday they will have to pay us all back for taking advantage of us. Their products are designed to fail after a year. In my case $5000.00 lost for two items just over one year old and their warranty expired. I hate everything about this company and we need to make sure our voice are heard. DO NOT PURCHASE ANYTHING FROM SAMSUNG EVER!!!!

We purchased a Samsung Refrigerator a year ago. Within that year our ice maker has broken twice. First they sent a repair guy. He fixed it and 6 months later it broke the same way again. We called and Samsung said sorry it’s out of Warranty. It’s a year old and the ice maker is still frozen up and sometimes melts and drips water. It costs a lot out of pocket to get it fixed. On top of that the middle drawer electric cords that operate temp was pinched so that didn’t work. Also I don’t think the fridge runs at the correct temp! We filed a complaint with BBB in the state they are made. We haven’t heard anything back. I will never buy one again! Don’t even want to Win one I would Rather have a Whirlpool or GE!

Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.

Ice maker is junk! After warranty, no one will work it. Tech came out, once he saw it was a Samsung, he refused to work on it and left! Their TVs seem to be good but would never recommend a Samsung refrigerator. Just waiting for the refrigerator to stop, then buy a Kitchenaid.

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. Weve gone through 6 repairman. Its still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

The 2 stars are given because they are beautiful BUT we did a complete kitchen remodel in 2018 and nothing is holding up. We spent over $5000 on a SmartHub fridge that wont make ice properly and freezes up every month or so, $400 on a microwave that broke 5 months ago, over $5000 on a double oven that wont hold its temp properly and now we have to pay fo fix the washing machine that we spent almost $2000 on. We spent well over 15,000 to have matching smart appliances that well end up having to replace within the next few years. Nothing has connected properly to the smart hub. SAVE YOUR MONEY.

CAUTION: FIRE: BAD ICE MAKER! Our SAMSUNG Refrigerator has the same ice maker problem everybody else has. We had it repaired once under warranty. After that didnt work, we had it replaced under warranty. Well, replacing the same defective ice maker didnt work either. After contacting Samsung to see if they could help, we were asked to PAY for another ice maker and service visit because our warranty had run out. NOW, today, our ice maker wouldnt stop rotating and was making a lot of noise. When I removed the ice bucket, SMOKE started billowing out! My smoke alarm went off and it smelled like burning plastic. The only way to get it to stop was to UNPLUG the refrigerator.

A month ago, 4 year old 50 TV control board went out. Samsung would do nothing. Now two year old microwave keeps turning off prematurely. Quality is questionable and customer service non-existent.

First of all let me say every Samsung appliance that I have, stove; refrigerator; microwave is a piece of poopy. I cannot believe how bad these products are made. The microwave has failed twice, the refrigerator manufactured two years ago failed. Had to argue for weeks to get them to cover this repair, for about 2 months. Stove has a poor layout and pans do not fit on burners. Refrigerator has cheap parts that snap off, warp or do not close. DONT BUY SAMSUNG. THEIR PRODUCTS REALLY SUCK FOR THE AMERICAN MARKET. Made in Korea should not matter, but it does with this piece of poo company!!!

After only four years, the evaporator went out with this horrendous noise. Had tough time finding a Samsung repairman in my area. When I called their support line I was told to trouble shoot. In no way was this a trouble shooting matter. I was finally put in touch with a repairman who would actually work on the thing. The evaporator was changed out. The next week, the fan in the new evaporator went out. A whole new evaporator was ordered and put in. This took approximately three weeks. After another two weeks, the refrigerator was not cooling. The repairman came back and said that the unit was working, but the water line froze up. It was defrosted and the unit worked for about 2 weeks and the thing started heating up again. The temperature read 57 degrees. So, I was out a refrigerator for a total of 2 months, not counting the amount of food lost. I am joining a class action suit and getting rid of this piece of crap. Will NEVER recommend anything Samsung to anyone.

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

Broke down less than two years old. It’s defective and company knows it. Refrigerator doesn’t keep safe temperature. Back panel freezes up and fan cannot turn. There are numerous complaints about this refrigerator all over Facebook. Costs thousands of dollars and stops working.

Our Samsung started making this popping sound three weeks ago. (2-3 pops per hour). I did a web search and found that many others are having the same problem. I called Samsung customer service, and was told the sound was Normal. I guess I am not quite understanding normal when it never made this sound before. I just wish Samsung would take our complaints and concerns more seriously. The sound can be heard throughout the house, its as if someone was sitting behind the fridge popping balloons. We never hooked up our ice maker so its not that. I will say that the fridge works fine in every other way. Thanks.

I bought Samsung refrigerator, just one year, and then it started making loud sound and now it stopped cooling. Warranty is expired and now the customer service said I have to pay myself for the repair and they can send a technician. I have known and read some reviews that they are a problem which never goes away. There is no thing as user manual to fix this. I am doomed. Do not buy Samsung refrigerator. They have manufacturing and design defects and they have not recalled. So think before you buy. Please do research. And learn from my experience.

I agree with others, file a class action lawsuit. Tabs break off, error reading code. Went thru Samsung... nightmare. I love how quiet it is, reason we bought it, but dirty glasses and dishes and the rotten smell is bad. Have to clean the seals by the door, disgusting!!!!!

I replaced 15-year old Sears Kenmore appliances with what I believed to be top of the line Samsung appliances. Boy, did I learn a lesson. Problem number 1: the oven dead shorted a heating element. We had a service man out for the repair. He didn’t have the parts. Evidently, Samsung replacement parts are not well stocked or easy to get. We made our own repairs. Problem number 2: the refrigerator ($2700 French door, freezer below) started leaking water under the deli tray and freezing. This appliance has a service plan and the service tech was contacted. It took two weeks to get the part, which was shipped in to our house from California. He made the repairs. The problem was solved for a while.Six months later there is water in the same location. Problem number 3: microwave door handle broke off at the mount. Cheap plastic connection between metal and plastic. Then the key pad started dead shorting and shutting down the breaker. The problem only occurs when you set time and run machine. It doesn’t occur when the preset buttons are utilized. Samsung appliances all less than 2 years old all have problems. The replacement parts are scarce to find except online. All the service techs I spoke with spoke very poorly about Samsung appliances in general. I am completely done with Samsung forever. I just had to replace our 15-year old Kenmore dishwasher. I didn’t even consider Samsung even though it would match our other appliances. I am only going to buy American made appliances in the future. They may not be as high tech or fancy looking, but they work and last and you can get replacement parts. 3 Samsung appliances, 3 bad experiences, 3 strikes--you’re out.

Samsung 17.5 cu refrigerator - Wish I had read earlier reviews before purchasing. Six months after installation, the refrigerator quit cooling. Numerous phone calls to Philippines and Dominican Republic and still waiting for resolution. Preferably a full refund so I can purchase a different manufacturer. Poor quality all the way around this company. Buyer beware!!

Like many other reviews, Dishwasher constantly leaks at the seal on the bottom of door and the door for the soap rarely opens in the cycle. Dishes are always dirty at the end of the cycle. I usually have to run 2 cycles. We also purchased a french door/bottom freezer/water dispenser refrigerator. The ice maker is HORRIBLE. Makes terrible ice and does not dispense as cubes, comes out as crushed/broken and kind of fuzzy. Cannot wait to replace both.

Ever since I got the Samsung dishwasher its been a complete nightmare. The dishes dont clean well at all. My old dishwasher that is over 15 years old that cleans way better. It sucks completely. I called in and all they did is a reboot. It didnt do nothing at all. It still kept cleaning terribly. Then a couple weeks later it stopped working and start making weird sounds. I put in a request to have them look at it since I was still underneath the one-year warranty and they said I would give a call back in 24 hours. I never heard anything for about 72 hours and when I call back to find out why I have not got a call they said somebody cancelled my order? Wow. I was so pissed off. Ive been waiting this whole time to find out that some rep has cancel my order. Then they told me that I can call the number if Id like but I still have to wait another 24 hours for someone to call me again. Its been a nightmare. I doubt theyre going to do anything because its been already a terrible experience.

My refrigerator (Samsung RF24FSEDBSR) has a unusual noise coming from the back. The only way to stop the noise is to unplug the unit for 24 hours and let it defrost (really a refrigerator without a defrost cycle). I have seen where ice builds up and the fan is actually hitting against the ice and thats what causes the noise. The 2nd issue is the ice maker, or rather the lack of ice making. The ice maker is always dropping water into the drip tray, and the tray stays full. When you dispense ice the ice is wet and usually a bunch of crumbles VS solid cubes. We called Samsung and went to Frys where we bought the unit and all they say is that its a common problem, then said check the gasket/seal on the door that lines up with the ice chute, and is the chute door closing all the way. Both worked as they should but we still have water dripping.

We purchased a 26 cu. ft. Samsung refrigerator less than 7 years ago. About one month ago our ice maker quit. Call repair man and 2 ice makers later, still no ice. Then our freezer started to lose cold and come to find out the compressor was going bad. Samsung wont repair or guarantee the compressor. Will never buy another Samsung appliance.

We moved into a townhouse with Samsung Appliances - stove, refrigerator and microwave. The refrigerator periodically buzzes so loud it is obnoxious for a relatively new but out of warranty refrigerator at 6 years old. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) I was told by Samsung help to connect the ice maker and the buzzing noise should go away. I had to hire a plumber to run a water line to the refrigerator and connect it. $500 later, I still had a buzzing refrigerator. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. Part needed to be ordered, Tech returned a week later, installed and another $500; today we still have a buzzing refrigerator. Called Samsung and a different Unique Services Tech visited over a week later and said the refrigerator is just noisy and the noise cannot be eliminated. We have spent $1000 and still have a buzzing refrigerator. We should have been told that the Samsung model we have runs loud and it cannot be fixed. We would have bought a new refrigerator. The first Unique Services Tech should have told me our refrigerator model runs loud and we cannot fix it. Instead, we spend $365 for a new fan plus the service call $’s charge for a part not needed. Both Samsung and Unique Services are yet to reply to my bad experience. I suspect both Samsung and Unique Service Repair are better than this. From a Customer Service standpoint, I am disappointed at being blown off by their non response to my communicated concerns.

2015 most expensive model. Does not clean or dry dishes. Do not buy.

I bought the refrigerator from Lowes a few years ago. The model is RFG297. It froze the foods inside the refrigerator. The cold water flow is not working. Ice will be built up in bottom of refrigerator. It is the worst refrigerator which I have ever had. How can I fix it?

Do not buy this Samsung Refrigerator French Doors Model RFG237. I have had it for 4 years and have defrosted it 6 times. What happens is I get water/ice build-up under the crisper drawer. When I took the back inside panel off where the heating coil is there is a ton of ice build up. Apparently the drain clip is a piece of junk and doesnt even go in the drain hole. When I tried to contact Samsung they said I had to pay for the new part as my Warranty was up. When doing some research online it seems like a lot of people have this problem and it should of been recalled.

After 2 years, we started having trouble with our Samsung double door refrigerator freezing up. We had a technician out to fix it and he replaced the whole back panel. It worked for a couple of months and then began to freeze up again. The same technician came out again and we were chatting about what was happening and he suddenly realized the problem was that when you close the front doors, the piece that seals between the doors was no longer turning properly in the slot to seal between the doors, but rather just staying straight ahead leaving an opening where warm air could enter and the fridge would work overtime. He said there is a piece that often doesnt get installed when the fridge is delivered that keeps this from happening and over time the left door had moved down slightly causing the piece to not turn correctly. It was a simple fix to the left door raising it slightly so that the doors are now sealing properly. So far the fridge seems to be working better. I hope this helps someone else having these issues.

We have had our refrigerator (bottom-freezer) less than a year. Weve had Samsung out 3 times to check out the random very loud noise that it makes. The resulting opinion is that the noise is normal. I am having to endure it as I type this and would encourage anyone to NOT BUY a Samsung appliance. Another thing is the space inside. The shelves are not spaced to hold American-sized food/drink containers, so we have to store them on their sides. From what Ive read, they make fine electronics - TVs, etc. Just dont buy their appliances.

I bought a brand new Samsung convection range NE59J7651WS, and it is only 23 months old. I have only used the self clean function twice before, and before this cycle completed the control panel fried and stopped working. Now I have to find a repair company to fix this. I noticed there are hundreds of customers that have the same issue and I think it would be appropriate for Samsung be accountable for this issue. A recall should happen and if not a class-action lawsuit may be started. Im all for that!! I will definitely never buy another Samsung appliance again!

Samsung Microwave SMH9187B - I bought this microwave on 1/29/2011 and now get an SE error starting 4/1/2014. I have been taking the keypad off and blow drying it. It works temporarily. Steam/Heat from the stove/oven seems to set it off. Since its an over the range microwave, it should be able to tolerate some heat or steam. Sometimes the blow drying works and other times it doesnt. Makes me so mad, its just so frustrating. I have not contacted Samsung, but plan to do so today and see what they will do for me.

I bought the side by side fridge in 2011, and it never gets cold and some yellow stuff on the freezer bottom. Called Samsuck out. They told me there was nothing wrong with the fridge but he also found a crack in the bottom of the freezer. I asked him why does the fridge when its turned down as far as it would go but would not get it cold cold like my Whirlpool did and my Kenmore elite did? He said thats the way Samsuck does their products. I will never buy a Samsuck anything ever again. Whirlpool all the way. Im tired of import cheap ** products!!! Now its time for a new fridge. What a waste of money. Thanks Samsuck.

I made a terrible mistake buying Samsung appliances after my house burn down. They look cool. But there is something wrong with them all the time, the refrigerator icemaker leak water all over my new tile and wood floor one night. Been dealing with Samsung customer service and EXECUTIVE CUSTOMER SERVICE, what a joke, since May. How can those people sleep at night. They stop making the part for my two year old ref. (DA62-03148A). I was one of Samsung biggest supporters. WHAT A TERRIBLE MISTAKE I MADE BUYING SAMSUNG APPLIANCES.

I purchased my Samsung electric range Model NE597R0ABSR in September of 2014 from Nebraska Furniture Mart in Kansas City, Kansas. Last week on 08/10/2017 the oven suddenly caught on fire when I turned the oven on. Nothing in the oven. The control panel read that the temperature of the oven was only 275 degrees. I just heard a clicking noise and then a small boom and I could see my oven was on fire through the glass. Smoke alarm went off, and I got the fire out without getting hurt. The heating element in the oven had caught fire on its left side and was melted. The lens around the light was also scorched and then there was all the damage to the walls of the oven being scorched, the oven door glass was also scorched and damaged. I was very lucky that I was still in my kitchen when it caught fire or else I imagine more damage would have occurred to my kitchen and home. Of course being 3 years old it was no longer under warranty, but from the number of complaints on this same issue with Samsung ranges which not only includes my model number but other Samsung models it appears to be a manufacturing defect. I called Samsung customer service 1-800-726-7864 and told them what happened and they said it was no longer under warranty. I said to them that it looked like a manufacturing defect and was told well manufacturing defects were only covered for 1 year (ridiculous). The stove is a fire hazard. I unplugged the stove after I got the fire out. Then the Samsung customer service rep I talked to the 3rd time finally said that they would sent an authorized repair service to my home to evaluate the damage. Samsung would pay for the service evaluation and the labor to replace the parts, BUT NOT THE PARTS. Turned out that when the tech took the back off of the stove, it was the wiring harness that had been on fire also, plus the circuit board was damaged and that was just what he could see without taking it apart any further. Turned out the circuit board, the wiring harness and oven heating element parts would be a whopping $420.00. That was just the beginning, then there would be another $60 charge for the tech to come back. I told the repair service I was not paying for any parts and would not be having the stove repaired and it was ridiculous for me to have to pay anything at all for Samsungs negligence in manufacturing a stove with so many defects. An electric stove should never just catch on fire because the oven was turned on, and the wiring harness shouldnt have caught fire ever. That $1000.00 stove should have lasted more than 3 years. Samsung obviously does not care about their customers, or their well being, and I will never buy another Samsung product. So many of their appliances have exploded, caught on fire that it is ridiculous that these same products continue to be sold to the unsuspecting US public.

We bought a Samsung suite of appliances: stove, microwave, refrigerator, and dishwasher. Within the first week or so, there was a burn mark on the door frame on the microwave. We tried to clean it, but it was definitely a burn mark. After a day or so, we noticed the mark getting larger, so we called Lowes, who directed us to Samsung. Samsung took about two weeks, and after many emails and photos sent in to them, they finally sent out a repair tech to look at the issue. The tech also took photos, and stated that the door frame was out of alignment and not flush, and that he could only see this mark growing. He advised not to use the microwave due to stray waves escaping, which were causing the burning on the door frame.We then had to contact customer service repeatedly to obtain a replacement product. Many more calls to coordinate with Lowes, and finally, we went to pick up our unit and found out that what Samsung told us and what Lowes wanted were two different things. Samsung did not send in the right paperwork, so Lowes would not release the replacement unit to us even though we had uninstalled the first one and brought it with us to the Lowes store. Back into the car it went, and more calls and emails.During this series of emails, the Samsung customer service person offered to pay us up to $150 for installation and re-installation of the unit. We followed her directions, and we went to pick up the replacement unit again from Lowes. This time, the exchange went fine. We mailed in the invoices for the uninstall and the re-install, as per instructions. Then the waiting and the follow-up emails started. No reply from any of them. We sent in regular emails over a long period of time. I like the Samsung refrigerator. They can keep the dishwasher, and the stove is just okay. The microwave seems fine now. After this entire experience, I would not recommend any Samsung products to anyone we know, unless they can service them themselves.

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

Purchased french door, freezer on bottom model March 2014. Hinge wheel broke 11/2014, cannot get it repaired because they keep sending wrong part. Dec 2014, start making loud banging noise. Were told they would replace fridge BUT someone wrote it up as installation problem rather than insulation problem. Cannot get any answers. They now say it is out of warranty (I actually told them I thought they were delaying on purpose until we were out of warranty). Terrible service! Spend hours on the phone with Samsung. Last Samsung product we will buy (we have 7 Samsung major appliances).

In general our machine is absolutely perfect. There are a few little idiosyncrasies, like the center cap on top of the lower drum axle, that's made out of plastic. It looks like chrome, but it's plastic. And it breaks at least once a year, and you have to buy one off of eBay or Amazon. The only other complaint is the whole mess around Samsung switching out the labels on the dial because of the betting balance issue. Kind of a pain in the ** really but it was a one-time deal. All in all love this machine.

Before Thanksgiving, the freezer stopped working. I had to throw out hundreds of dollars of food. I called in a service repair person. The first repair guy said he could not fix it. Our home owners warranty company called in Sears repair and they fixed it. Now 3 1/2 months later, the same thing is happening, this refrigerator is defective. I again had to throw out hundreds of dollars of food. I called Samsung. They said, Sorry, we will send a repair person but you will have to pay for service call and parts. I said unacceptable. Samsung should stand by their products, this refrigerator is obviously defective. Do not buy Samsung, very poor customer service!!!!

Updated on 05/20/2019: I have already sent a note about them. They sent a technician to fix my refrigerator and he couldn’t. He said he was not trained to repair this product. This was the fourth repair person that has been here to try and fix my refrigerator. None of them could fix it. The dates were 3/2/ 18, 3/16/18, 3/30/18, & 5/18/19. This person states he wasn’t trained to do this type of repair. I was supposed to get an email stating that the events of Sat., 5/18/19 were unsuccessful. From Samsung. No email. I called them and they wanted to send yet a fifth repair person. I feel they’re trying to run the warranty out. I asked them to replace the refrigerator. I also asked is it fraud when you attempt to sell parts to a consumer that they don’t need, in the amount of $349.18. The technician I hired said “I am glad you didn’t buy those parts because you don’t need any of them.Original Review: I have had two of these refrigerators and they both broke in a short period of time. The first one stopped cooling Christmas time, about six or seven months after purchase. I bought it from hhgregg, who was absolutely unprofessional and didn’t know their product. I finally called Samsung after hhgregg gave me the runaround for two months. Samsung said they would have replaced it because the compressor, which went bad has a 10 (ten) year warranty. Hhgregg dissolves my five (5) year warranty to replace the refrigerator. Samsung sent repair people when the second one stopped cooling last Jan. 2018 - it took until March and three different repair persons, and they tried to charge me $350.00 to fix it and it was under warranty, nor did they replace the food I lost, $80.00. I just paid a repair men and found out the part they wanted me to pay for wasn’t needed and my fridge is still under warranty.Theyve finally taken responsibility to do a repair after someone not associated with them told the truth. It’s been leaking Freon for over a year and may need to be replaced but, theyre going to try and fix it. I am so sorry I ever spent $2600 for this item. They absolutely need to go back to the assembly line, and they know it. I would advise anyone who’s looking for a refrigerator to shop for a product that’s made in the U.S.A.

We bought the Samsung over-the-counter microwave brand new in 2010. It worked very well and looked great. But it hasnt even lasted FIVE YEARS. 6 months ago the door latch broke; we repaired it ourselves with $75+ in parts. A month ago this started happening: when we open the microwave door, the unit turns ON and runs; only way to not cook my hand is to unplug it. Its headed to the recycle bin. There is no excuse for a product this expensive (retail $349 at Lowes) to last less than 5 years. No warranty that long is available. Will not *ever* look at Samsung brand for kitchen appliances again.

I purchased a new Samsung refrig 267 that has had a few service issues. The ice maker is very noisy and does not work smoothly, but the largest issue is the cooling system that leaks water and freezes under the cool pantry drawer. I had an authorized service agent come to fix the problem, but after an hour and a service charge, he said it was not repairable. Samsung will not stand behind the product and would not help in any way. Due the fact that they have thousands of unhappy product owners, I would hope that they would take responsibility and own up, even if it takes replacing the product at no charge. I understand the later models have new technology that eliminates the problem that thousands of current owners are stuck with.

RF26 French Door Fridge - Purchased at Home Depot for my rental house and I took delivery on August 2015. The price was right but a previous experience with a Samsung fridge (since replaced with GE model) made me buy a 5 year extended warranty for this unit. Glad I did, but in the end the result will be the same. I eventually gave my first 2012 problem counter-depth fridge (RF19) away as I could not in good conscience sell it with THE SAME EXACT PROBLEM I AM HAVING WITH THIS NEWER MODEL!!! A sheet of ice forms under both crisper drawers. I know Im an idiot for taking a chance on Samsung again. Why you may ask... Call me foolish, I wanted to believe they had 5 years to improved their obvious design flaws. Why wouldnt they with so many of these same complaints?? First time shame on Samsung, this time shame on me!! (And maybe Home Depot.) Ill call Asurion and start the process of disappointment. I know what to tell the tech guy when he arrives. There will be no talk of ordering thermostats or other expensive parts or any of that nonsense. Just like I learned on a YouTube video following the first incident. Ill instruct the tech to carefully remove the cover of the twin cooling tower they call it. Then detach the cable harness and swing it out of the way. I wont actually do the work cause that would void my extended warranty. Ill just help with the hair dryer to defrost the frozen water in the center of the drain tray at the bottom of the heater (defroster) elements. The tiny hole the water is supposed to be able to escape thru is no bigger than the diameter of an ink pen refill. The solution is take a scrap piece of copper wire, say 14 gauge and wrap it several times around the heater bar and send it down the center of the tiny hole. This wire then helps transfer the heat directly to that point that freezes up. Reassemble and good to go. At least it worked on that fridge for over 1 year, then the problem came back. Like the guy on YouTube said, it works for while, then repeat as often as necessary. By this time I had learned a trick on how to keep the dripping water out of the food drawers and ruining my veggies (stand a sponge upright behind the drawers). That way all I had to do was check for the ice sheet under the drawers ever week or two, and chuck that ice in the sink. I was willing to put up with no loss of food as an improvement in my situation, resigning myself to the fact that I would not be replacing my home unit with any model of Samsung, even if it were FREE. Samsung was no help at all with the first fridge problems. Reading these comments here, it would seem that that hasnt changed at all. So my lesson learned is similar to others here, I will NEVER EVER purchase ANY Samsung appliance in the future. Also, what I will do different this time is I will file a complaint with the BBB against Home Depot, I wish all the commenters here that say class action this, or the government should do that would take a similar approach. I think this formal complaint action is one that may eventually lead to consumer protection laws being invoked against these thieves who refuse to stand behind their products.

This refrigerator generally works well BUT it has had several major repairs due to malfunctioning cooling system. The 3rd time it failed, Samsung did send a whole replacement set for this system at their expense. It has worked since then...but only has been a few months.

Read all of the negative reviews on Samsung refrigerators. They all say the same thing.... Ice maker freezing up, water pooling in and under the meat and vegetable bends, water overflow on the floor, filter light will not go off. Dont just read what is said on this site... Go anywhere on the web. You will see nothing but the same negative reports. Samsung will not recall nor fix the problem. Samsung sent out a service memo to the companies who sell their refrigerator in June of 2015 advising them of existing problems with the refrigerator. Lowes sold me a Samsung refrigerator without telling me about the existing problems or the service memo. Samsung will not stand behind their product. The only way we, as consumers, can fight back is to boycott the company and the stores that sell their products. Consumers are fighting back... There is a class action law suit against Samsung over these faulty refrigerators. The stores who continue to sell Samsung products without telling the customer about existing problems should be sued also.

My fridge works fine so far, but Im getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowes dont work in our fridge and cant get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowes. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, well see. They just dont seem to care, either Lowes or Samsung.

2 years ago my refrigerator went out on a Friday night. Because I needed a fridge right away, I ended up buying a Stainless Steel Samsung, French door with bottom freezer at Home Depot. It was the worst decision I have ever made. In the summer I have to buy ice because it does make enough. The handle on the freezer broke and to fix it, it would cost 600$ because they would have to replace the entire door. Then the cheap plastic pull out drawers cracked. Now the freezer has stopped working. I will probably end up having to buy another new refrigerator.

Paid almost 3K for the refrigerator and after 1.5 years ice impedes the fan operation requiring weekly defrosting. It is a piece of garbage. Samsung is aware and doing nothing. The big box stores are still selling them even though they get constant repair calls on them.

On August 3, 2015 my Samsung Microwave SMH2117S caught on fire and nearly burned down my house. I had notified Samsung about five weeks prior to the fire to report that the microwave was coming on by itself when you would open the door. I was told at that time there was nothing they could do unless I purchased their almost $400.00 extended warranty. I refuse to as the microwave was only one-year-old. And then two days before the fire, the microwave started coming on by itself without anyone even touching it. I then decided to simply replace it. Two days later as I was getting ready to replace it, it caught fire and did major damage to my home. Samsung is coming out to my damaged home in the morning.

Cooks very well, not burning, but very efficient; stovetops allows me to have several items at once; energy-efficient, overall good value for price; would recommend this item for anyone in the market.

I bought a Samsung Range under a year ago and have been having problems with it ever since. When using the oven, it heats my cabinets, knobs, walls, over the range microwave, and exterior portions of the range to over 160 degrees. When using the oven the stove knobs are too hot to even turn on the stove top. We called Samsung and they immediate sent out a service technician. The tech said the area was getting extremely warm but the range was working properly. We again called Samsung because we are unable to use this unsafe product in our home and they were very rude and not concerned about our safety, but agreed to send another tech out. Second tech, said it was getting warm and that’s how ovens work and left. I know for a fact that this is NOT how ovens work. My cabinets and over the range microwave are nearly too hot to open when the oven is on. My neighbor has the exact same range and hers is not operating this way, so I know there is an issue with mine. We are not able to use this oven at this point due to safety issues as my husband has already received burns. Samsung is not willing to resolve this issue and that is unacceptable, especially because it is still under warranty.

This fridge is almost 5 years old. Sometimes it freezes the milk and then like today, it thawed the ice cream! Absolutely despise this Samsung RS261. This is not even worth being a garage/basement fridge. This one is suited for the dump! Shame on Samsung for making such a horrible product.

The freezer is working... For now. We woke up this morning to warm milk. The refrigerator side is not working. Spending Sunday morning defrosting the whole back panel that is frozen up. This is totally unacceptable. My old refrigerator, a Kenmore, is in garage it has been working great for the last 10 years, not one problem ever. Its coming back in the house today.

Samsung RS267LBBP - Nothing but problems since purchase. Water leaking out of inside due to clogged defrost tube (ice) just replaces 2nd ice maker. Water leak ruined hardwood floor (new). Samsung says they dont have a problem but just google Samsung refrigerators and look for yourself. Never will buy another Samsung product of any kind. TVs are also junk.

I purchased my Samsung dishwasher model number DW7933LRASR in November 2014. Within the first year the circuit board went. When I called the repair company and explained the problem they knew right away to bring the new board as others had same issue. Within a few months of the repair and after the warranty was out the same problem occurred. This time I have to pay to have the company confirm its the same problem - if it is Samsung will pay for the board but I have to pay for the repair (the company is in another town an hour away so probably cheaper to buy a new dishwasher!). I purchased a double oven stove and refrigerator too - no major issues but not 100% happy so would not recommend any Samsung home appliances. The dishwasher is certainly problematic and Samsung does not care about its customers!!!

Spent 3 months with this service provider to fix my Samsung refrigerator. The results are my refrigerator is still not working after 100 days back and forth with the service. The service was covered by Samsung due to some product issue. But after spending hours to diagnosis and fix the issue, the fridge is still not working. Since then, I can never get contact to follow up again. Really sad that all the time is wasted and spent lots of time and money on it. Should buy a brand new fridge from the first beginning.

Bought a Samsung Microwave Model ME 21H706MQS. It was installed in January of 2017. The power panel stopped working in February of 2018 immediately after warranty expired. Had it repaired and now in November of 2018 the power panel has stopped working again. Have called several repair personnel who will not even come out to fix it - was told I would be better off to buy a new one and to make sure it was not a Samsung! Also bought a Samsung refrigerator and had trouble with the ice maker. Dont buy a Samsung!

The first week, the microwave made terrible noise. Came and installed a new motor. Less than 1 year, refrigerator freezer, condenser broke. Came, but still have problems. Keep trying to clean glass in stove, and was told by a Samsung Technician to unscrew the door, and will be able to clean. Dont do that. Cant get the door back on. LOL! Now, the dishwasher is not working. Told me it was the disposal. Paid money for a plumber, and not the disposal! But, rather the not-working dishwasher. NOW, the washing machine, it doesnt spin. Technician and said, it was the binder. Brought the wrong ones. Supposedly, coming back today to fix. It says, only 200 words, how can I - DONT BUY SAMSUNG.

I have a nonworking 2 yr old Samsung refrigerator that has been broken for over 5 weeks. We have an extended warranty through PSEG and Samsung kept sending incorrect replacement parts, and it still doesnt work. I have called Samsung directly... didnt care. My husband e-mailed Samsung and got the same basic help. Samsung does have a record of purchase.

Am happy to be accurate and fair but why isnt same required of company? I owe it to everyone to advise that the Samsung refrigerator is a very poor investment. This refrigerator purchase was part of my kitchen remodel and after just 7 months it has flooded my kitchen floor. Their response when called for service - we can be there in a week. So think twice try any other brand - I have a Kenmore in my barn purchased new 15 years ago that still works and always has - not pretty or stylish but functions.Great difficulty discussing with tel reps due to poor language skills, fairness by a company that was paid on the spot for a product only in use 7 months that does not work as intended is not waiting a 4 days for service. If I had not paid immediately, it would have never been delivered or it would have been removed from my home immediately or I would have received a court action - most likely immediately. Whats fair about that? Whats fair about a refrigerator costing $3000.00 that breaks in 7 months? Whats honest about a refrigerator that makes the promise of quality, etc., that breaks in 7 months?

In 2017 I replaced my kitchen appliances. I purchased a fridge (also reviewed), a range and a dishwasher. It was NOT an improvement. The dishwasher was quiet. Period. It does not dry. It did not dawn on me this would not be an option! It also was not a cheap appliance. It was a nuisance but if that was the only issue I would deal. It also did not wash. Not even close to my old,cheap, noisy dishwasher I replaced. I will never buy another Samsung appliance- lousy products that are overpriced with poor warranties- Buyer Beware!

Worst (and most expensive) refrigerator Ive ever had. Ordered the perfect fridge but kept getting offers for replacement (different) models that didnt have same features. Finally settled on completely different model and have nothing good to say about it. Drawers are not smooth and are noisy. It makes random noises all day/night. When getting crushed ice for a normal sized glass, it goes all over the place. The doors neither open nor close easily. You have to completely shut off the water supply to replace the filter. It doesnt even have a section for butter. Literally hoping this thing dies by some random act of God so I can justify replacing it.

Bought complete package of Samsung Kitchen appliances 11/16/2018. Ice maker quit 4/2018. Waterline connection on fridge came loose 6/2018. Dealing with Samsung has been futile. Contacted Home Depot who expedited an exchange that Samsung approved 7/12/2018. Will never purchase Samsung again. Now to write my review on the range that no longer works.

I purchased this microwave from Home Depot in Squamish BC, and have not stopped regretting it after numerous and non-stop issues. The power level button has never worked, the magnetron broke, the machine ran continuously without shutting off, it displayed multiple error codes. The sensor pad, key pad and magnetron (everything but the fan and light) were all replaced within the 1st year, costing much more than replacing it and the same issues are still happening now just outside of warranty. I was told I could purchase a extended warranty any time within the 1st year and was not able to after many attempts. After much complaining and pressure, Home Depot did advocate for me to get a new replacement unit but was not successful. This horrible experience could have been far less stressful if not for the inflexible and unreasonable policy of Samsung. The many agents I spoke with were polite and understanding but completely unable to provide reasonable customer service due to the strict, wasteful and outrageous Samsung repair rules policies and guidelines. I am awaiting to hear back from them after another phone call but based on the last year of my experience with this appliance, am not holding my breath. I hope this review saves someone else from this very frustrating experience. There are hundreds of videos on youtube and complaints highlighting the same issues we have had with our machine. These appliances seem to be consistent lemons.

Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didnt even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didnt hit the glass and no Im not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and thats not a great idea. It burned out the oven altogether. The oven will no longer work at all.Finally -- as for operation --- If you lean on the control system at all -- say to lift a pot from the back burner, you will likely turn on another burner or turn your oven on or off without knowing it. Great product. So, after spending too much on an inferior product I am now in the position of having to spend even more money to purchase a new oven. One might also consider the battery and glass problems that Samsung has had with their phones. Inferior glass... Inferior sub-contractors (Unique)... Inferior claims dept. Dont do this to yourself.

Would freeze up and quit working. Had repairman here at least six times. Home Depot finally honored their warranty. We bought a new generation. Prefer Samsung makes great tvs and phones. Think they should stick with that.

I purchased my microwave on 9 Nov. 2015. Firstly, the delivery was so late I got it around 29 and on 7 of March 2016 it stopped working. I called on the service station, the person who was dealing said that you dont have to pay visiting charges but yes if something will be changed inside you will have to pay extra charges. Can anybody help me by telling the diff. between warranty and guarantee. He said that Samsung people are giving warranty, not guarantee.

I purchased a Samsung side by side refrigerator 2/09. The compressor went out 11/2/09. There is a five year warranty on the compressor [sealed system]. I called Best Buy because I bought it there. BB sends a tech out 11/21 who tested everything and determined it was the compressor but Samsung must authorize that repair. I call the Samsung rep who tells me that even though a Samsung certified BB geek squad tech had determined it was a compressor, Samsung wanted to send another tech out at my expense to do the same thing. After a number of calls regarding the stupidity of a double diagnosis, Samsung told me I did not have to pay for the 2nd tech. Tech shows up and demands 105 trip charge before looking at fridge. I refuse, he leaves. I call Samsung back a number of times and ultimately the rep agrees that if I can supply him a copy of the Geek Squad work order Samsung will replace compressor at no charge to me. I call BB, get copy of work order and email to Samsung. After several days I follow up with Samsung who is supposed to call me. I am told work order not clear enough [tech in-artfully put thinks its the compressor and it is under review.] After several more calls, Samsung rep arranges conference call with Geek Squad rep who agrees to contact tech and get more definitive statement. 3 days later Geek Squad rep calls back stating its contractor A&E service will not contact tech or let Geek Squad. I call Samsung back and am told different rep will call me. Yet another Samsung rep calls and tells me that Samsung will authorize compressor replacement but only parts. States I will have to pay for labor and freon. It is 12/25/13 as I write this and still no compressor. This is no way to treat customers. I will not buy this brand again!!

The original fridge I had purchased had a defective water/ice dispenser. Initially the Hudsons Bay wanted to have it serviced rather than replaced, despite it being delivered in that condition. The Samsung service people didnt show up for the booked appointment. After fighting with the Hudsons Bay to replace the fridge 9 months later, after taking the complaint to The Star, through the Hudson Bay Executive Service Department arrangements were made for the fridge to be replaced. On the second Samsung fridge that was delivered, the right door on the fridge is in excess of 1/2 inch from the top of the fridge, right across the whole door and in excess of 1/2 lower, both on the top and bottom of the right door than the left door.Samsung claimed it was a leveling issue, sent me instructions on how to level it and told me to do it myself. Every individual I consulted with agreed it is impossible for it to be a leveling issue; it is a manufacturing defect. The fridge is under warranty and despite calling back and speaking with a supervisor, Samsung has not responded and will not deal with their defective product. DO NOT BUY A SAMSUNG FRIDGE OR ANY PRODUCTS FROM SAMSUNG!!!

Enamel on inside of oven cracked after 4 months. Samsung did not call back for two weeks after calling in for warranty work. I had to call in to find out they denied warranty work. Will never buy Samsung products again and will tell everyone I know do not buy Samsung products.

Samsung has a lot to learn about icemakers. The upper one freezes and must be thawed once a month. Thats a hassle. It was replaced under warranty but the new one does the same thing. Also, most of the repair shops wont work on any Samsung because they say they cant get parts in a timely manner. I wont buy another.

Samsung dishwasher Model #: DMT300RFB/XAA - Wont drain, doesnt clean dishes, no hot water boost.

Bought this piece of crap French door bottom pullout freezer refrigerator made by Samsung with water and ice less than 2 years ago for $3000! Ive had 4 repair visits and I waited a 5th time yesterday with a no service show!!! Im frustrated because I have two small kids and keep having to throw away a ton of food EVERY TIME fridge dies. Ice builds up on back plate of fridge and water stops working! I wish people would get together and form a class action lawsuit so Samsung would be forced to refund all of our money!!! And stop making these useless refrigerators!

Purchased new February 2017. Went on vacation in July and when we got home the French door refrigerator was not working and everything in it was ruined. Started calling Samsung for warranty repair. What a freaking nightmare. Finally got a service tech out in September!!! He ordered parts and came back 10 days later, installed new circuit board. Still would not work. Said he would get back with Samsung to authorize replacing compressor. Never called back. We called him and he said Samsung told him not to work on it any more. WTF. Called Samsung. They said they had authorized a different repair service to fix it. Never heard from them.Called Samsung again. They said the new service company was not able to service it? So they would just refund us our money. It is now November 16th. No refrigerator for 3 months. No refund yet. Called again today. Samsung said they would call with refund info in 2-5 days. I think this company should be known as Samdung as that would be more fitting. Three months in Texas with no fridge and 28 miles from closest grocery store. AAAUUUGH.

We renovated our kitchen over a year ago and bought new appliances (fridge and range/ oven) at Lowe’s from Samsung. I thought we would be getting a quality product because the LCDs and monitors Ive purchased in the past have all been quality. We rarely used the oven at home but noticed that it would take an hour or longer to heat up. You would just hear it cut off and on the whole time. When I contacted them they said that I had to pay for the repair because it had been one month out of warranty even though Ive seen numerous posts about this issue from other Samsung range oven owners model number FTQ353IWUX. The fridge has the change filter warning that randomly goes off and the ice maker gets ice all over the fridge door. I will never purchase another Samsung product in my life and will deter anyone from buying their subpar overpriced products.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

I bought a Samsung RF217ACRS refrigerator in Sept of 2010. In short it was a lemon from the day we bought it. The ice maker immediately had to be repaired, then shortly after that replaced. We were also experiencing water leaking into our crisping drawers spoiling our vegetables as it pooled up to 1/2. The repair person that came to replace the ice maker made a guess as to what was happening and did a nonstandard repair in the back panel where the water runs down to fill the ice trays. He fixed it temporarily. The last time our ice maker was replaced was February of 2012 and here we are once again with a broken ice maker and water pooling in our crisping drawers 1.5 years later and Samsung will do nothing for us. I am an interior designer and have been specifying appliances for homes for over 20 years, and will never recommend nor purchase from Samsung again.

Just before a year of having the Samsung Glass top stove NE595R0ABSR/AA, the enamel in the bottom of the stove started to crack. I didnt notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. When I purchased my home, I purchased almost all Samsung appliances... After this, I will never buy anything made by Samsung... not even a phone nor TV. Clearly the service rep that came out and agreed that this issue is a defect. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they stated the stove was not under warranty and they would not cover it. To make things worse, I have extended warranty through Asurion (Home Depot warranty) and they stated its something that should be covered by the manufacturer. So, I have a $700 stove where no one want to own up to being the responsible party for coverage.

Bought French Door refrigerator (RF263AEBP) in 2011 from Lowes. Bought the 4 year extended warranty. In September 2013 the fridge coil froze. Tech came out and replaced fan and shroud. Now 2014 it is freezing again. Search reveals it is a common and known problem by Samsung and they have not fixed even after class action in 2010. They have not come out with a permanent fix. They should do a recall. My extended warranty runs out next year a month before this will probably happen again.

I remodeled my entire kitchen and wanted the best appliances. Samsung came highly recommended at the time. I purchased the stainless steel refrigerator, range, dishwasher and microwave. I purchased an additional warranty on everything except the microwave because I have had cheap microwaves in the past that last more than 15 years. Who would have known, 16 months later, the microwave would be the first to give me problems. I started receiving this error code SE and the manual states to unplug it and plug it back in. Well, I tried that several times and it did not resolve the issue. Finally, I called Samsung and was told that a service repair person would need to come out. Never once told I would have to pay for someone to come out and check it. When I received my call back, I was told there is a $90+ charge just for someone to come out and if parts are needed, I would have to pay for the parts and repair. I am so frustrated right now for a microwave, not just any microwave but a Samsung microwave to break down after just 16 months. Well, when I asked approximately how much would it cost to repair the microwave, I was told it depends on if they had to order a part and if so, what part. I am sure that this is not the first time anyone received this error code and surely someone from Samsung (the maker) can tell me what the problem is and approximate cost, right? I feel it is very unfair to pay and have someone come out to tell you that it will cost hundreds to repair, potentially paying more than I paid for the microwave. All I want to know is for other repairs related to this error code, what is the approximate cost and I will never refer anyone to purchase a Samsung appliance.

I have had my Samsung 9187 for about 4 years and yesterday the thing just kept beeping and then finally displayed the dreaded SE code. After some quick googling, I found a site which offered a solution. I just finished it up and the microwave works again like new. So here it is: Over time, condensation will make two pieces of the ribbon cable stuck together, causing short circuit. The solution is to separate the pieces and put a piece of paper in between. First you need to access the control panel by unscrewing the top grill of the microwave. After removing the top grill, you will see a screw holding the control panel to the oven. Just unscrew that one and remove the control panel. You will then see the ribbon cable. Inspect whether it is folded and the two sides are stuck. If yes, just separate them and put a piece of paper in-between. Its really that simple, put the paper between the two sides of the ribbon found inside the control panel. Hope this helps.

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.

I bought a Samsung Refrigerator, dishwasher, microwave and stove 3 years ago. After a couple of months the Motherboard on my Microwave went, fortunately it was under warranty. Starting from within a few weeks I had problems with my refrigerator and had it repaired under the one year warranty. I had purchased a 5 year warranty and every year I have had the same problem, fan icing up, leaking and fridge not cooling. It is total crap! The warranty company wont provide a new fridge because it is repairable. Now my dishwasher is not working, the sensor for the level is broken and it is not working. I would NEVER buy another Samsung Appliance ever! The worst appliances I have ever bought.

I bought a new dishwasher model DW80R2031 in Dec 2020. I HATE this dishwasher. The prongs on the racks are angled and so close together that I cannot fit my dishes in. On the top rack my glasses do not fit in the shall rows and need to sit over one or two of the prongs. Because of that they knock against each other during the wash cycle. I am surprised that none of them have broken yet. On the bottom rack the prongs are so close together that the platters and lids to my pans do not fit unless I bend the prongs. Because all of the prongs are angled juice pitchers and pans have to just balance on top and hope they dont move during the cycle. I have to wash lots of dishes by hand because I cant fit get them to fit in the dishwasher. If I could take it back I would. I will never buy another Samsung appliance again.