I am very disappointed with my Samsung SMH9207ST over the range microwave. This microwave was purchased along with a Samsung Range, and Refrigerator as we upgraded all of our appliances to stainless. We have not been happy with any appliances especially the Microwave and Range. The microwave has had many problems and now is displaying an error SE and wont work. We have tried to shut it off at the circuit breaker to correct the error. But, that didnt correct the problem. Samsung does NOT stand behind the problem. It seems that these products are designed to only last to the end of the warranty. Nothing beyond. Luckily our dishwasher was not a Samsung and we love it. Bottom line - dont buy Samsung if unless you want disposable appliances. I have never encounter the multiple problems that we have with these.

We purchased this refrigerator less than two years ago. It worked OK for maybe a year and then the dispensing ice maker started making horrible noises, dispensing wet ice, cubes freezing together in the ice bin. I ended up simply turning it off and just using the ice maker located in the freezer compartment.Around the end of the first year, we began hearing an annoying clicking sound, which was caused by the cooling fan inside the back panel being COMPLETELY encased in ice.I research this model refrigerator on the internet and found a myriad of Folks having the same issues. For the next 3 years, I periodically had to either use a hairdryer for a quick fix or remove the entire back panel to de-ice the entire bank of cooling coils per instructions on YouTube from dozens of unfortunate Consumers who purchased this piece of junk.ALSO, there are MANY Class Action Lawsuits listed on the internet related to Samsung poor engineering of the automatic defrost function(s) of this particular model. In 50+ years of marriage, we have purchased 8 - 10 refrigerators for our homes and have NEVER had an experience such as this. Today, we took delivery of a new refrigerator. Suffice it to say, it was NOT a Samsung. Samsung should be ashamed to have placed such a poorly engineered product on the market. I would STRONGLY recommend that anyone reading this NEVER purchase a Samsung refrigerator....They did not stand behind this product.

I also have been disappointed with their product. The icemaker always freezes up. When you call them they tell you to find a Samsung dealer to repair it. The first time it had a broken seal, but it was under warranty. The next two times, it was fixed for approximately two months. Now it doesnt work at all. I will never buy another product from them again. This refrigerator was expensive.

Oh, my gosh. 28cf French Door, luckily with a five-year extended warranty. After less than 2 years, plastic crisper drawers cracked. Since we just moved in, there was minimal items in drawers. They said it was normal wear and tear. Original owner was 85 years old, for goodness sakes. Last year, ice maker froze, was replaced, and froze again. Christmas 2018, whole back wall was all ice. Tech had to stream it to melt. Had to come back with part. Oops. Had to come back again with more parts because back wall was cracked. Samsung claimed it was cosmetic damage. I would not settle for that. Customer service is horrible! The extended warranty company did not want to cover cosmetic damage. I sent a full backup package, with a timeline, to our AG Consumer office and filed a complaint. Shortly after that, I received a check for the purchase price as a warranty buy out. DO NOT BUY A SAMSUNG!

Never buy a Samsung fridge. They are awful. I have had nothing but issues with mine. $2,500 for a refrigerator that is constantly breaking, plus the cost of buying the extended warranties every year. The 25 year old fridge I have in my garage works better than my brand new one. I will never recommend to anyone to buy this brand of appliance. Wish I never had bought mine!

Our refrigerator stopped cooling so we had an authorized repair person in. At first he thought it was repaired but the same problem occurred 3 and 1/2 months later. He returned and determined that the unit was irreparable. Corrosion was occurring because the upper cooling unit couldnt drain during the defrost cycle. The whole back panel freezes up to the point that the circulating fan hits the ice and makes a horrible sound. Samsung was sent pictures by my repairman and are giving me the run around. I paid well over $2000 for this refrigerator and now it is worthless in just over 2 years of usage. My mother-in-law has a refrigerator in her home that she bought 30 years ago that works better. DO NOT BUY A SAMSUNG REFRIGERATOR. THERE IS A DESIGN FLAW IN THE FRENCH DOOR/FREEZER ON THE BOTTOM MODELS. I have seen on the internet where there is even a class action suit against them.

Samsung RS265LABP - terrible, terrible experience. We had an extended warranty for up to 4 years. Called a few months before it ran out for frozen food in bottom drawers. Drawers were bulging outward because back of refrigerator was frozen and bulging. The outward thrust of the drawers kept the refrigerator door from closing and the food on top warmed up and was ruined. The celery, lettuce, tomatoes, etc. became frozen. Over the last 4 years we have had 3 different servicemen come for a total of 5-6 service calls which translates to no small expense as the warranty expired. Basically all that is accomplished is a defrosting. One repairman refused to come back; he said Samsung refrigerators had ruined his reputation. We keep a tea towel at the bottom of the refrigerator to keep the leaks from going out the door and on the floor. Never will we ever purchase anything from Samsung. They have ruined their own reputation.

The freezer on my refrigerator went out 2 months ago. I purchased a warranty and the company Avauxco still can not get the part. If Samsung really appreciated and cared about their customers, they would do something to make this horrible situation right. I was a loyal customer since I purchased a washer/dryer, dishwasher, and phone. NEVER will I purchase another Samsung product. And I plan to tell everyone at the store how Samsung treats their customers. They do not back their products at all.

I bought my Samsung refrigerator about 4 years ago and we all love it. I like the silver finish, the middle utility drawer, the cost-effective energy star certification and overall the great performance. Cons: the ice maker is way too small but for a small family is fine.

I purchased a new stove from H H Gregg in Myrtle Beach, SC. The controls in the stove area went out. I had them replaced by a Samsung repair man. Now there is a problem with the oven. I’ve been trying to get someone to listen to my problem and fix it. However, I am being told that is how my oven should work, because he has spoken to 40 other customers and the engineer at Samsung told him that is how my oven should work. I am not satisfied at all with the Samsung stove purchased at H H Gregg. I am unhappy with the run around from Samsung and their repair man. The repair man has not even looked at my oven. My stove top controls, yes.

RF260BEAEBC Side by side refrigerator with bottom freezer - Upper cabinet fan started hitting ice accumulations. Samsung would not cover even however Home Depot stood up and fixed that. There is water standing under the crisper tray ice now, another ice accumulation problem. DO not buy Samsung Refrigerators. Service and product from Samsung is zero.

Purchased this oven Jan 2019. Six months later the oven top literally melted, called cust service. They said its physical damage (duh) and its not covered, seriously they want 600 dollars to fix it, yeah right.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

Love everything about this refrigerator. Plenty of shelf space in the fridge part. The freezer has two levels which helps because I make homemade soups and freeze them with vegetables grown in my garden. The white finish cleans easily. Separate temps for freezer and refrigerator works great. Price was very affordable.

Other websites say to remove the control panel (keypad + circuit board) and clean all the wiring connections. In my case, that did not work. I ended up buying the $35 keypad/touchpad part # DE34-00330C (keypad with ribbon cable that plugs into the circuit board behind it). My microwave is now working and happy. Im glad it worked because the parts store said the circuit board is no longer available.

Just like everybody else in the country, the ice maker freezing up! What a waste of money, barely had it a year, and contract Samsung they dont want to hear it at all, so please dont buy this refrigerator.

First the ice maker quit..Now it is continuously freezing up to the point where the freezer quits working as well..We have lost about $1,500.00 in food.. Spoke directly to Samsung and their response was to just unplug it regularly... Had a repair man out that took the panels out and physically defrosted both compartments..another $700.00..Now I have had to unplug it at least once a week..THIS IS INSANE...Not enough time to get into the stove and dishwasher..Stay away from this manufacturer...

I remodeled my kitchen 4 years ago and purchased all new Samsung appliances. They were magnificent looking! However, the microwave touch panel malfunctioned after just a few months and went completely black... no lights. Samsung repaired it due to a recall on the panel. Now four years later it is out again! I had to purchase a new microwave today... NOT SAMSUNG. The range already has one malfunctioning burner so now Im down to 3 burners. The refrigerators ice maker stopped working after 7 months.... cost $450 to replace. Samsung only guarantees the ice maker for 5-6 months. Only Samsung repair people can fix your appliances because no one else can get the necessary parts, so the repair charge is double that of other appliance repair businesses.The dishwasher cleans horribly and leaves grit in EVERY glass/cup. The welded stainless steel walls of the dishwasher came apart and my husband had to repair them with rivets. I refuse to spend another dime repairing Samsung products. I will gradually replace them when they break completely. STAY AWAY FROM SAMSUNG!!!

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

Sumsungs excellent customer service is a customer’s nightmare. Here is our experience: 2 days before X-Mas 2014 our 3 month old fridge model RS22HDHPNSR stopped cooling properly 2 days later it stopped all together but the temperature readout did not indicate a problem and remained at the normal settings. 12-24-14 called Samsung customer service gave all of our info: Name address, phone #, e-mail address. Was instructed to reset thermostat, called back after a few hours to inform Samsung that unit was still not cooling. Advised that a repair service would come in 1 to 2 days to take care of problem. 12-27-14 After several hours working on our fridge repairman told us that the unit suffered a major failure and parts would need to be ordered.We contacted Samsung same day again had to repeat all of our personal info and we now requested a replacement for our 3 month old unit. Thats when the nightmare really began. We did not hear from Samsung and had to call daily for updates. Each time we received a new ticket # and were told our request was in review. On 1-2-2015 we were informed that our request for replacement was denied because replacement parts were in. On 1-7-2015 After 2 repairmen hammered and soldered for 3 hours on our fridge in the kitchen they could not fix it needed more parts. Again we called Samsung requesting a replacement and again never received any updates. On 1-9-2015 finally got through to a supervisor who than told us after speaking with another supervisor that our request for replacement had been denied a second time, because the additional parts are in. On 1-13-2015 after 3 more hours working and banging our fridge it was working. After a 3 week long ordeal of no refrigerator/freezer, uncounted hours spent on use less phone calls speaking to a total of 36 Samsung employees we have a rebuilt Samsung refrigerator. Samsung Excellence Customer Service??? You decide.

My husband and I purchased a suite of Samsung appliances in 2012 for our new home. Shortly after the refrigerator was installed and in use, we discovered a leaking problem in the right crisper drawer. We contacted Samsung who in turn sent a repairman to service the fridge and the problem seemed to be fixed until almost a year later. We have had three (3) separate repairmen come, all arranged by Samsung to assess the same leaking issue. The last repairman to come to our home to assess the problem, took pictures and sent onto Samsung.Samsung contacted us and said the fridge was defective and irreparable. Samsung offered us a depreciated refund of $266.30 and with this; we would have to completely empty the fridge for Samsung to pick up. The fridge cost $1,299 + taxes in 2012 and what was being offered was nowhere close to the cost of a new fridge. Letters and emails were exchanged and Samsung changed their offer to $500 but we would still need to prepare the fridge for Samsung to pick up.We did not accept their offer as we would be without a fridge and the cost of a new fridge was a lot more than what was being offered. Samsung said that was their final offer which is unacceptable. They have admitted the fridge is defective and all we want is a replacement of a similar fridge. Nothing more and nothing less. When purchasing any new appliances or products; they will not be from Samsung. This company does not stand behind their products and their customer service is very lacking.

Purchased Samsung Model #RF24FSEDBSR French door refrigerator in 2014, and shortly after began having numerous problems with both the ice maker and the overall temperature control. Had a factory authorized service tech come out, who told us the ice maker is a defective design for which Samsung has no solution. He stated he has seen hundreds of these, and there is no fix. The ice maker does not make more than one batch of ice each 24-hour cycle (sometimes not even that). It will not dispense cubed ice (crushes it every time), and water runs out of the dispenser, filling the glass with ice and water. It freezes solid, thaws, and then freezes again, requiring that we defrost the ice maker every other day. (Are you freaking kidding me??!!)The temperature controls are fickle, often not holding the temperature at the setting selected. This refrigerator was purchased as part of a total kitchen remodel, and we thought we were getting a great value. Instead, it has turned out to be a huge POS costing us money for attempted repairs and a great deal of frustration. I will not buy another Samsung refrigerator again, and I will discourage everyone I know from ever doing so. Their claims of reliability ring hollow, and their customer service on this product is nothing but a cruel, pathetic joke. Do not buy this, or any other Samsung refrigerator.

Bought range (MODEL FTQ 353IWUX-XAA) & 5 other Samsung appliances May 30, 2011 at Lowes in Belmont, NC. While at home, range started making noises smoking from back control panel July 2013 - like blew up - tried to contact Samsung even though out of warranty. They were slow to respond. Finally set up service through them - $90. Technician said this is a common occurrence with this model - they will repair for $400. Going online for reviews, this is happening frequently with this model. Samsung knows of this defect but will not help...

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

If you want the worlds worst customer service and to deal with a company who will do anything to avoid standing by their warranty, then buy a Samsung. On May 16 our side by side fridge stopped working. We have been EXTREMELY frustrated with customer support. We were first told Williamston TV in Farmingdale, NY would be calling us to set up an appointment. After not receiving a call from them, I called their center and they informed me they do not work on appliances. I contacted Samsung again and was given Rods in Riverhead, NY. Someone was suppose to come out today between 9 and 10 am - but no one from their center ever answered their phone. My husband ended up losing a days work because he took off to be home for the repairman. When I googled that company, their average review received 1 out of 5 stars (with many references of no one answering their phone and people never showing up to their house). I then called Samsung again and after 1/2 hour the customer service woman told us those were the only 2 centers on Long Island. Finally she told us we could get our own diagnostic and email it. Local appliance company - Recommended new refrigerator. Unit has bad evaporated coil and cover. According to the warranty from website this is covered under the 5 YEAR PARTS AND LABOR. In addition to the inconvenience, we have lost several hundred dollars in spoiled food, my husband losing a day of work, and a freezer full of pumped breast milk for my 3 month old. We need to have a response and action done immediately as we are continuing to have to go to the store to get ice to store my sons milk and keep my one and half year old sons medicine.Samsungs email response - We are sorry to hear about your response, we will dispatch Williamston TV repair. (Note - this is exactly the company I mentioned that does not work on appliances.) Samsung Executive Customer Service phone response - We need to wait for Samsung to look over and evaluate their contract with Rods. If they decide Rods is not responsive then they will put our claim through an evaluation to see if they will in fact accept the local appliance diagnostic and allow them to do the repair, a process which could take two weeks to get an approval. Shame on you Samsung! Stop telling me I will do everything to help you and I am sorry to hear you are experiencing problems. You obviously do not care about your customers or your product! #samsung, #samsungrefrigerator, #betterbusinessbureau, #samsungcustomersupport, #refrigerator, #worstwarranty, #samsungwarranty

We have a Samsung model RF217 series refrigerator. Its an absolutely beautiful appliance to look at, but it freezes everything below the top shelf, even with the temperature at its highest setting. This is not the strangest thing, however. Ice accumulates in the vegetable bins. This seems impossible since there is no source of water - we have never hooked up a water line to the ice maker. So those of you with water in the vegetable bins, the source may not be the ice maker or water line. If anyone has the answer, Id love to hear it.

Double convection electric range bought for our new home in Nov 2014. Attempted self-cleaning, only my 3rd time in 2 years. Half way thru the control panel died. Cant even open door as it is still in lock mode. Was told to turn breaker off then on. Nothing. The repair number Samsung gave me doesnt ever answer phone. Waiting now for Sears technician. Would not buy Samsung again.

We had our Samsung fridge for 3 years in July and the compressor decided to fail, with the warranty expiring after 2 years. However, Samsung organized a repair agent to attend at a cost of $130 for an onsite visit to tell me it was the compressor and that it would be covered under warranty as the compressor has a 5-year warranty on it. That was great so they organized an agent to attend again (Samsung Plaza) to pick up the fridge, so I waited all day and they never showed up. Then the following week, they finally picked it up. After a week of them repairing the fridge, they delivered it back. They delivered it in the pouring rain, it was windy and they were in a rush. In such a rush, the truck door smashed the side of my fridge. As they brought it into my house, they scratched and dented my door on my house. They broke the wheel underneath the fridge and pushed it along my floor boards. They have now made a mess of my floors by denting the floor boards from my door all the way to where the fridge is located. When they left, I went to shut the door and noticed pieces of the fridge on the floor and as I looked down, I noticed the door on my house was damaged and the massive dents in my floor. I then contacted them straight away to tell them because by this stage, the delivery guys had driven off. I had a 3-month-old baby in my hand at the time. Thats why I hadnt followed them out. When I reported it, they were great and shocked about what had happened and were making a case of it.After many, many calls since 9th August 2012, they finally decided to approve they would repair the damage. I have spent time getting quotes for the door and my floor to be fixed and forward them on. I then had the owner of Samsung Plaza come out to view the damage and she advised she would send me a check for the door to be repaired but had someone she knew who would fix my floor. Since then I have again made many, many calls and emails and really havent got anywhere. I was advised a repair guy would come 31 October and had a call in the morning to cancel. I then told her that I had the painter coming out to repair the door and needed the check for payment and she advised she would send it in the mail. This has never been seen. I have contacted her chasing the check and the repair guy and always am told, Ill call you back. I have been pretty patient and its wearing very thin now after almost months of this. I need help on getting to the bottom of this. In the meantime, I have another Samsung agent attend to pick up and repair the broken wheel on my fridge.

Bought a $3000. Samsung refrigerator from Lowes, and turned out to be junk. My son had bad luck with their hd tvs, and I should have known better. They are cheaply made, and overpriced garbage. And their support is even worse. I hope anyone that reads this are smart enough to take heed.

This is an update on my January 30 review for my SMH9187B microwave, which failed three times in two years. This time, the microwave would not shut off unless I opened the door or pulled the plug. After about a week, it went dead completely, with a burnt smell. I was also referred to Executive Customer Relations who said they would arrange for service but only at my expense. I have now taken this piece of junk to the electronics dump and replaced with a GE model (my previous GE lasted over 18 years). Im told that all microwaves are made by only 3 companies, and they dont last as long as they used to; but GE will back up their products a lot better than Samsung. Samsung supposedly has a really good customer satisfaction rating on appliances in general, but I wont be buying any more for sure.

Purchased new Samsung refrigerator only 3yrs. old, 1) Ice maker not working. 2) Changed water filter cartridge and water is leaking inside the tray. Called their tech. support. Told me to reset inside button for icemaker, No luck. Tried 5 times and check the temp. inside area, all good but still not making ice. 3) Several times inserted new water filter cartridge, still water is leaking. Called Tech. Told me I need to replace defrost sensor, icemaker heat probe for drain, total: cost $320 to fix. DO NOT BUY THIS MODEL: RFG297HDRS/XAA. I will never buy Samsung product, GE is excellent experience I had. Lasted for 17 yrs. no problem and was working condition. Now this Samsung is not good, spend $1800+tax from LOWES.

Side by Side Refrigerator RS265TDRS is approx. 3 yrs old. Problems with ice maker freezing up and not making ice since I have owned it. Ice maker replaced one time during warranty, but I continue to have the same problem. Now the refrigerator will not cool, found that the back of the fridge was frozen and the evaporator fan motor will not work. Had to defrost refrigerator with hair dryer. Just read all the reviews with the same complaints. Wish I had read the reviews before buying, but I will not make the same mistake of buying from Samsung twice. I am ready for the class action lawsuit.

I have the same model as listed here. Ice maker started acting up about 16 months after purchase. Started with freeze up and no ice production. Best Buys Geek Squad repaired it and it worked OK for about four weeks and then it turned into a slush maker. Currently Geek Squad is in route with all new parts to rebuild it again. I really feel like its going to be a lemon of a refrigerator. Apparently all the new Samsung models the ice maker is now down in the freezer compartment. Anybody know how many repairs it takes before theres just a full one recall?

Replacing this dishwasher with a Bosch probably, although I havent read great things about those either. No further resolution required.

I am really scared with the previous reviews. I bought from Sears a Samsung microwave model SMH187S. Then we got the SE message and the constant sequences of 5 annoying beeps. I took the power off even for days hoping the computer will reset... negative. I went to internet where some people claimed cleaning the terminals will do it… negative. This is absurd, a microwave less than 3 years. I have to bring back from my garage a Whirlpool microwave, a very basic and inexpensive model that I have used for more than 10 years and it works well. I am upset with myself letting the Sears salesman convince me that Samsung was the best choice. Where is the government? Where is the customer protection of other times? Where is the respect? It should be an official recall. I will start talking to Samsung and if they ignore me, I will start a movement for a class action against Samsung. The biggest class actions always have started with one person. Arrogant companies that believed were invincible like Blockbuster, Pan Am, Motorola, AOL, Sears went down or are just going out of business. Samsung… beware.

I purchased a Samsung Model # RF28HDEDBSER (with French doors and freezer on the bottom) from Lowes about two years ago for about $3,000. After a year the iced maker broke down and we no longer have ice, it also makes a grinding noise. Now about 6 months later the refrigerator is barely cold enough to keep our food cold and the digital feature is malfunctioning and shows that it does not maintain a proper temperature; it keeps shutting off. We are very disappointed in this product, so we were not surprised now to discover many complaints with the same issues.Just filed a complaint on the Samsung website but do not expect them to respond, they said they would respond but kept me waiting in the chat for more than 10 minutes. Please do not buy their refrigerators they are not worth it and the honorable thing would be for them to replace a refrigerator that we expected to function for at least 5 years. It also makes me wonder about the quality of their other products. We dont have $3,000 just to buy refrigerators.

Just too angry to write right now. I will edit it later. Ice maker is totally junk. The freezer ices over constantly and I have to empty it into a cooler while I remove all the parts of the freezer to scrape and clean them. The slides freeze up as well and it is hard to open. Shortly after that the weatherstripping between the French doors started to tear and so did a part of the gasket on the top of the freezer drawer. I was cleaning the right pull out clear plastic drawer and to get to the spot where things collect, I pressed gently and the whole front broke and fell off ($75 to buy a new one). From the start the customer service has been terrible. At first they had no record of me buying it, and after I scanned and took a picture of it with my phone and sent them in they either said they could not read it or never got it. This went on so long it was passed its warranty. I have never been treated so badly from a company I paid a lot of money to for a fridge and got ZIP! I went through a similar situation with my new Samsung washer that was recalled and I could not get the same replacement so I had to get a smaller size and I was told the soap drawer would have the updated roller bearings and it does not. No response from Samsung or Best Buy for that matter. Never buy a Samsung appliance again!

Purchased 1.5hp split inverter aircon from Emcor Davao City May 5 2018. Unit worked fine for about 5-6 months then started short cycling. Mystic Electronics Service Center Davao was contacted by customer service to be assumed warranty repair provider. Person came out said Lindsey too short so had to pay P6000 To have that fixed. Unit continued to short cycle. Came out again said outdoor motherboard AND compressor overload were both bad...then outdoor blower motor was bad. They replaced all of those items. I have years of AC experience and told the KID that is not the problem. He leaves unit still short cycling so I finally called Manila again and told them MY diagnosis. After further discussion between themselves they agreed to send same KID out to replace the indoor thermistor. The KID damaged my casings on inside unit. Now unit is acting up again with about 3 weeks remaining on warranty. I told them they need to send someone else out as I had banned Mystic from coming inside the property again since he has really no idea what he is doing and no respect for someone elses property....I.e. Indoor portion of the Samsung a.c. NEVER EVER BUY SAMSUNG AIRCON products....unless youre rich and dont mind just throwing your money out the door. Learned my lesson on Samsung. Never again buy their a.c. products.

I bought the French Door Fridge 18 months ago. I love the look. I love the storage space. Hate the knocking although that has improved a great deal after six months, and after they suggested I switch the Ice button to off - since I dont use it. It still Pops, Snapples and Cracks a bit but that is probably normal for most refrigerators. My main beef is the crisper drawers. Rather than be just one piece, the front of the crisper comes off to enable cleaning in the crack where the pieces join. (If it was only one piece, there would be no cracks to accumulate food bits.) Why they decided to build a crisper that needs to be disassembled and reassembled I cant fathom. Anyway, one needs a screwdriver to pry open the thin plastic latches that keep it together. You guessed it! I broke one side of one of the latches and now I need to use bother hands when I pull it out to make sure I dont break the hinge on the other side. Normally, I would just buy a new drawer. Samsung uses independent companies to sell their parts. The price? $120 CDN!!! I thanked them and went out and bought plastic Glue. And as I write this, I think I will fill the crack with plastic glue too. I wished this had happened two weeks ago before I bought a Samsung Range and Dishwasher.

We purchased the Samsung Fridge model # RF28HMEDBSR/AA less than six months ago. We’ve had this fridge previously at our last home and I was skeptical to buy again because the fridge started having rust spots on the freezer door (true stainless steel shouldn’t rust). So the company falsely advertised their fridge to be true stainless, which as a consumer, once a business makes false claims, you’d typically not want to purchase the item again. However, my husband really wanted this fridge so I gave in. Fast forward to roughly six months after we got the new fridge, the door with the water/ice dispenser was left open, not fully but cracked like it wasn’t completely closed while we were at work. Complete accident but when I got home that night, the ice door flap on the fridge door was continuously opening and closing and the front display was almost completely dim. Following what you would think is right, I contacted their technical support department and got in queue for a callback (est wait was 1hr 15 min). Received call back and by this time, my husband was home and able to go through all the troubleshooting ideas the tech threw at him. Still not fixed, so they put in a request to have a tech from Dish Home Services come to fix it. This was on a Monday, the tech couldn’t get out here until Friday. So we’ve had a half working fridge, only to be told on Friday that the Samsung tech ordered the wrong part and they’d have to put in a new order and send someone out again. I was annoyed at this point as it was a holiday weekend, and was being told it’d be over a week before they’d be able to come back out. (Uh no.) Anyone whos had issues with a new fridge knows that you can’t just sit around and wait. Your food doesn’t stay cold and using coolers only does so much. I’d been in touch with a supervisor at Samsung (Antony ID **), who told me they wouldn’t replace my fridge because they had to exhaust all options to fix it (meaning we’d have to keep taking time off work to be home for these techs, even though they say they don’t expect you too, when you have a broken fridge, you have to too). Dish Home Services don’t apparently do late afternoon/early evening calls and were not seeming to think working us in was essential. My husband had been working with a Katie at Dish who said she’d call him back that same Friday they were out to confirm our appointment. She never did and we had to call back on Monday to figure out what was going on. I kept getting the response that “were waiting on the part”, but in this day and age of tracking numbers, expedited shipping, etc. they could have known when they would have the part and confirm a date to come back. I finally got a supervisor with Dish (she said her name was Demetrius) and she said she could see the tech would have the part by tomorrow (Tuesday), and she’d email the local dispatcher to get us on the books. When I asked for the local phone number to call them myself, she said she couldn’t give it out. So long story short, if you don’t want a headache of dealing with a crap customer service department, or the possibility of a brand new appliance breaking, I’d stay clear of this company because they clearly don’t care to stand behind their products but hide behind poor policies and use horrible contract service companies to repair their own products. Save yourself the headache and buy another brand.

Bought this Samsung model #DW80H9930US dishwasher 8 months ago. The piece of crap starting leaking on its third use and has never stopped. The dishwasher leaks from the doors and seems beneath the door. It has never latched properly so that when if and when it ever reaches a steam cycle without human intervention, the steam escapes from the top of the dishwasher and soaks the entire counter top which then drips to the floor too. Sometimes, I would excited because I only had to intervene with the door twice during a cycle to ensure washing completion. 8 months later, I have to re-latch the door six times to complete the cycle while the dishwasher pisses all over the floor. Ive had Samsung out two times already to fix this never ending problem to no avail and I am working on my third time now.Getting in touch with someone to speak with at Samsung who can get me to the right person to fix the damn thing is a nightmare. After speaking with at least two people who I have to repeatedly ask to repeat themselves because of thick middle eastern accents, I am then told to email all of my proof of purchase receipts to an unnamed department without any point of contact information, whom I am told will get back to me within 24 hours. It then goes from 24 hours to 48 hours (as told by the third person with an accent). When I clarify with her that in two days I should be receiving a call, she tells me that its 48 BUSINESS HOURS! So I now have to wait another week before I even get a call back to tell me they have verified I made the purchase legitimately.So... I email my proof of purchase to a totally different group of people (apart from the customer service reps with accents) and they get back with me about 17 hours later, with an e-mail telling me I need to upload the documents instead of emailing the documents; more time wasted. This is Samsung!!! And when they call me back about four days later, with a blessing stating they believe I made the purchase, they call a company in California who contracts with repairmen in my state who will eventually come to my house to look at the leaking monstrosity. And if they dont get it fixed on that visit, I have to start the process over again. I am disgusted with Samsung and will never. DO NOT BUY SAMSUNG APPLIANCES. There is a class action lawsuit with their washing machines right now. I am surprised there is not a class action for the dishwashers. Anyone know a good torte attorney???

The ice maker is a standard size and tends to produce ice adequately. HOWEVER, BE WARNED that Samsung ice makers are very poor quality. They tend to dispense crushed ice even when you dont want it. They definitely dispense broken bits of cubes constantly. I have contacted Samsung about this issue and their attitude is well, thats just the way it is, too bad. Its a shame that a $3,000 refrigerator comes with such an inferior ice maker and even a bigger shame that Samsung thinks its okay to sell you a fridge that spits ice in your floor every time you use it. Their customer service department said that if they send a technician out to look at it they will bill me because they dont consider this a defect. Huh?? Be informed before you buy a Samsung product.

Our dishwasher will be one year old on November 3, repair people have been out three times. On the first visit we explained the washer was leaking. He said it was a known issue and the computer was spraying water when it should not. They ordered parts and more than 2 weeks later came back and put in new seals around the door, new computer, and other items inside the door. Our washer is still leaking, smells, and leaves water on the dishes. Another service person came out and said he thought the pump was putting dirty water back in the dishwasher and that a seal around the door was too short. We are in progress with that issue. We ask Samsung to replace the dishwasher but they said they only had records of one service call and I needed to get Lowes to send them records. I did so and two weeks later I called again and Samsung said they did not have they records. I ask to speak to a supervisor, they left me on hold and then came back after some time and said she was busy and to call Lowes again and have the records sent to a supervisor email and a general fax number. Lowes did so. I called again this afternoon. They said they dont have them, have never heard of that email or a person by that name. It was explained to me that if they repair it and it works up to 30 days it will be out of warranty with the repair people and with Samsung too since my regular warranty will be out Nov 3, 2014.We really should have done some reading before we bought this dishwasher. We have called the repair people and Samsung. We are removing this dishwasher and buying a new one but not a Samsung. We are tired of bad smell, stinky dishes, and water on my wood floors. We are just done. Lowes has been nice. The repair people are trying but you cant fix this junk.

I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You cant make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...

Purchased electric range in 2018 and 2 months after the warranty expired things started going wrong. When I use a burner to cook no. 1 is way too hot and I have to remove the pan to a cold burner. When I set the timer on 5 min. after setting the oven temp. it reaches 400 degrees in 2 min. which means it does not heat properly. My husband advised me not to use the oven as it could be dangerous. When I used the oven all the cabinets on the side of the range, the top cabinets and the top of the stove were super hot. The microwave which is above the stove was just as hot. After reading the reviews I am amazed at how things go wrong after the warranty has expired. When we purchased the range we were told after 3 years if we did not call a maintenance man to the house because of a problem we would be reimbursed 1/3 of the price paid for the range. Good luck on that one. I am now fixing meals in the slow cooker or microwave. My husband called Samsung to complain and he was told the warranty expired and it would be $100.00 for a house call then we had to pay for parts. We are in our late 80s and should not have to deal with a lousy product and lousy service.

I cant remember how many times we have had the repairman out for this worthless machine. For a variety of problems including broken clips which found their way into the motor area and water intake problems. One of the wheels on the bottom rack frequently comes off. Yesterday, the machine stopped working again, this time with no error message. It starts by draining (okay), then starts water inflow (okay) and then does nothing as the clock counts down. I now agree with my husband that it is not worth fixing AGAIN and time to buy a decent dishwasher. I will never purchase another Samsung appliance ... ever. If I could, Id rate this product a minus 3 stars.

My stove is really great. I especially love the center eye which is longer and used for grilling. Also the self cleaning oven which really does a good job. I can put the eye covers in my dishwasher to clean them if they get greasy.

Purchased the Samsung French door refrigerator in mid-July 2014 (model #RF217ACRS/XAA) from HOME DEPOT and in mid-November 2014, while still under warranty, it stopped working completely and is currently sitting in my kitchen. I called the Samsung 800-726-7864 number on 11/6 to report the failure and ask for service. The woman I spoke to asked me to describe the problem which was that even though the digital readings at the top said the frig was 38F and the freezer was -2F, the food in the freezer had thawed and all items in the frig were warm. I asked for service and she gave me a transaction number (which I recorded) and said a technician would call within 24 hours. On 11/7 no call came in, so I called the service Center at 800-905-9505. They had no repair order for me and told me to call 800-726-7864, which I did and spoke to Frank, who said he would schedule the service and gave me a confirmation number. On 11/8, no technician called so I called the service number again. Again, I was told by Angel, no service order had been created. I went to the website and began an online chat with Vance ** who gave me more numbers (which I recorded) and referred me back to the 800-726-7864. After the chat they asked me to fill out a survey, which I was so happy to do and related the above travails. I then called the 800-726-7864 number again and got a recording that the line was closed for the weekend. On Sunday, 11/9, Samsung employee called and reviewed the previous transactions. She didnt know why the service had not been scheduled and scheduled it for me for Monday, 11/11 between 1-5 p.m. (ticket # **). To double check, I called the 800-905-9505 number to see if they had the order and they did. Monday morning at 8:33 a.m., I received a message from Jason at the service center canceling the appointment as his technicians were ill and was told to call the 800-905-9505 number and reschedule. The repair is currently schedule for Thursday, 11/12 between 8 a.m.-12 p.m. Well see if they show up and if so, what the repair is likely to be. Based on the reviews of these Samsung products I have read here, I am not optimistic that this product will every operate correctly. I would be very interested in joining with others about actions that can be taken to remedy this complete failure to back their products or provide customer service.

Not sure which model I have as the user manual is for all three, but after reading the reviews I guess it doesnt matter much. We bought the dishwasher, along with a suite of Samsung appliances, refrigerator (one service call that took over a month and three visits to fix), microwave, stove and the wall of water dishwasher slightly more than a year ago. Well I know why they call it a wall of water, as that is what you will find on your floor! Weve had two service calls at a cost of $160 on the dishwasher and now, based on the horrendous number of reviews and stories have decided that putting more money in it is foolish. The Samsung dishwasher is the most expensive dishwasher weve ever owned and proves that old saying you get what you pay for is dead wrong.

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didnt work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I cant afford. Im elderly and on a fixed income.

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

2 repairs in 18 months. The first time the unit died completely. $115 to replace the thermal switch. Then a few months later...the dreaded 5E (SE) error. Just cleaned the ribbon cable connector myself. Why would a company of this size and reputation, not address this? My old GE over the stove microwave lasted 20 years. Ill be lucky to get 2 out of this one. My last Samsung appliance of any sort! Period.

Purchased a Samsung refrigerator 4 and a half years ago. Ice freezes up on the back panel causing the fan to hit ice, making a lot of noise. Samsung sent someone out several times. The technicians used my hair dryer to melt ice then left. After several visits, I asked Samsung to replace my refrigerator which had an obvious problem. They did give me one more free repair. After that was used, I had to pay out of my pocket. I did BUY an extended warranty thru the repair company. The refrigerator is freezing up again and the technicians can not come out for two weeks. When the fan is hitting the ice, it is so loud that you can not even have a conversation in that room. Samsung does NOT stand behind their product!

The glass top on our stove cracked while boiling water. Contacted Samsung and was given a service ticket and authorized service was dispatched for repair. A few days later receive a text saying the service ticket had been canceled. Contacted and was told they did not know why the service was canceled. They, after contacting them repeatedly for days, issued a new service ticket. Today, two weeks after first contacting, the service finally comes. He has to send pictures of the top to Samsung and they refuse to fix it. The service tech doesn’t understand why and tells us to contact Samsung. I do and they tell me that the pictures show prior damage and they won’t warrant it. I ask what damage they are talking about as it had no damage other the crack that happened while the water was boiling. I was told that there were scratches on the top and a hole. First, we use our every day and there are small scratches where pots and pans sit on the burners and get moved. That’s called normal use. Second I informed them that there is no hole in the the top now, the past or ever. I was told the pictures showed a hole caused by the crack. They actually said I had a hole in my glass top caused by the defective top cracking. Wow. But since there are a few scratches and a made up hole in the top it voids the warranty.

We purchased an expensive Samsung refrigerator (model # RFG297AAWP). If any water from the water dispenser does not make it into the cup, it leaks behind the clear protective plastic coating on the refrigerator door. (Obviously it was not sealed properly... a manufacturers defect.) The water leaves unsightly stains on the refrigerator door that cannot be cleaned (because it is behind the plastic coating). It is embarrassing to have company over because the refrigerator looks filthy. Its frustrating that it is not cleanable. Samsung accepts no responsibility for this because they claim it is cosmetic in nature. Yes, my refrigerator still keeps the food cold... but it looks horrendous!Furthermore, Samsung has since changed the door. I was willing to pay $300 for a new door even though the issue was Samsungs fault. However, the replacement door does not match the other door. Samsung changed the look of the doors. (The new door is more squared off and less rounded, plus the handle is higher than the handle on the second door.) My only option is to replace BOTH doors at $600. Samsung claims no responsibility and will do nothing other than let me know its my problem to deal with. Never buy a Samsung refrigerator. Their customer service is poor and they accept responsibility for nothing! Im done with Samsung!

After reading all of these complaints, Im just sick to my stomach that we didnt find this page before we bought our Samsung Oven. We bought a Samsung Microwave as well, but that seems fine. This oven is just over a year old (purchased Feb 2014) and has not worked properly for several months, but now we cant even manipulate it to work at all. We set a temperature and it slowly heats up. When it alerts you that it is to temperature, it is actually not. We turn it off and back on again (without opening the door) and it registers a temperature about 40-50 degrees less that what I set it for. Called Samsung and in a very monotone voice she announced that the oven was out of warranty. She said she could have someone call us to come out and service the oven, but no one has called yet. Its been a week. Although after reading some of the posts, Im seeing that many service companies refuse to work on Samsung ovens. Maybe they are tired of being yelled at by frustrated consumers. Plus many people have stated that they have paid as much as a new oven in service calls and it still doesnt work. I dont know if we should just buy another new oven (not Samsung) or what. It seems like more wasted money to have it serviced. Hundreds of dollars down the drain.

Our Samsung side-by-side with bottom freezer has stopped working for the second time in two years. The first failure was the freezer fan, repaired under warranty. After second year, same problem - noisy fan and temperature not holding. Same repairman said the motherboards go out, and he cant get a new OEM board from Samsung - they are back ordered until 2015! We bought one from Sears, refurbished, and it doesnt work. Repair company says nothing they can do. My 15-year-old garage fridge is now back in business. It is amazing to me that a world-wide branded company like Samsung would allow this to happen. Here is my response: I wont buy any other Samsung products. I need a new smartphone - Samsung? No way.

This microwave keeps turning on and off by itself, and now has a burn smell. I purchased it less than 2 years ago. Samsung refuses to help because it is out of warranty. Wow, had I known about their practices, would have opted for Whirlpool. Very disappointed. Now I read other consumers have had similar experiences. For the price I paid, this is very disappointing.

DMT300RFW - I purchased this dishwasher in May 2013. In the time since then, it has been inoperable for about 20% of the time. It kept giving heat sensor errors. After three heaters replaced and one harness, I am now being told that they cant fix it. Really a bad product.

This is a family of two and The freezer of my Samsung has broken twice in four years and we hardly use it. The outside paints is chipping and the technician told me that is consider cosmetic so is not warranty. I will never buy samsung appliances again and definitely not from Best Buy.

Bought a Samsung dishwasher from Best Buy and had installed late Jan 2014. Once installed had service come out to the house FOUR (4) times to repair. Would just stop working. It never cleaned that well. Glasses always came out dirty. So here we are AGAIN, the dishwasher has stopped working but because we are now over a year they say our warranty is out and refuse to fix it. If you buy a brand new product and within the first year need service 4 times, dont you think there is an issue? And its convenient that the last time they came out they said if we needed service again they would just replace it... Its pathetic Samsung does not stand behind their products. But I guess they really dont want to because its crap. And in my opinion, my warranty shouldve started over every time they had to come out and repair it.

I have a Samsung oven that should be recalled due to fire hazard. I guess Samsung is waiting for people to die house fires before they do anything about it. Money or profits should not be more important than lives.

My icemaker dispenser stopped dispensing cubed ice. It still dispensed crushed ice and water. I called Samsung for factory authorized service. They arranged for one of their authorized repair serviceman to perform repair. I watched as he called Samsung to talk to a tech. Im an electrician and it became apparent to me he did not know what he was doing. He listened to the tech and using his meter, he checked several connections on the printed circuit board. Several times, he was checking the wrong terminals and had to ask the tech to repeat where to check. He said he needed to order parts and would be back in a few weeks. When he returned, he installed the parts and said everything was working. I paid $433.77. Later, I noticed there was no ice being made.When I tried the dispenser, it no longer tried to dispense any ice cubed or crushed. I called Samsung to complain. I was given a phone number to call. The person there listened to the trouble I was having and said the parts replaced would not have fixed my problem. He said he would send out parts and arrange for a different repair company to install. When the new repair person arrived, he listened to my problem and said the parts sent would not fix the trouble. He checked out a few things. When he put the parts back together, the water dispenser no longer worked. He said he would need to call Samsung for parts and left. After two weeks, I called to find out the status. I was told that Samsung would not authorize any farther repair but nobody bothered to call me.I called Samsung again and was told they were sorry about the misunderstanding and issued a new work order number. A few days later, I received an email stating the work order number was cancelled. Another call, another order number and again another cancel email. Again, I called, got a new number and again a few days later, a cancel e-mail. I called again, this time, I was asked to hold. Before the operator put me on hold, I heard him say to someone else, Its that (my name) again. What do you want to do? Then he hit the hold button. When he came back on line, he said Samsung was no longer going to attempt any repair. When I stated that I was out $433 and my unit was worse than when their repair people started working on it, he stated, Sorry but youre on your own. This story has been abbreviated for space allowed.This exchange went on for almost three months and involved many, many phone calls and e-mails. It involved nine different service order numbers, most of which were cancelled within days of being issued. Do not buy any Samsung product. They will not stand behind it with quality service and will just try to drag out the problem until you go away.

DW80F600UTS/AA - We have owned this dishwasher for 18 months. We purchased a new home, and the dishwasher was brand new. After six months the delicate light came on. We did our research and called Samsung. They recommended checking the drain hose and house drain as the error is a drain error. There was no issue, so we disassembled the sump where the screen was to inspect. There was very little amount of debris in the sump. We reassembled and the problem went away. Three months later the same problem occurred, and we went through the same scenario. I finally had enough after the fourth time assembling and disassembling the dishwasher and contacted Samsung. All they would offer was to set up a service ticket now and that it was out of warranty. This issue should not be occurring with a dishwasher that is 18 months old. Stay away from Samsung Dishwashers. They are nothing but a headache.

After less than two years, the compressor fan on the refrigerator went out... at less than 2 years old! We took a chance in buying the Samsung and after this, I wont recommend them. Stick with the more notorious brand appliances - Kenmore, GE, etc. Ive never, ever had an issue with a refrigerator going out that wasnt at least 10 years old. Ridiculous! Were out $180 for parts and service plus a whole fridge full of food. Samsung appliances are crap! With all the complaints on here, youd think there would be a class-action started!

I purchased a Samsung RF323TEDBSA three door refrigerator February 2013 and have had terrible issues with both ice makers and front door water dispenser and overall think the stainless finish is impossible to clean. The front door water dispenser always drips down the front of the refrigerator requiring constant cleaning and absolutely nothing cleans this poor quality of stainless. I have tried everything! The bottom freezer is not working at all and will not reset. The top freezer has to be defrosted monthly with a hairdryer and reset, to get any ice. Even after those bizarre behaviors, the ice is always wet, very slow to make and drop and always mixes at least 5 or so tablespoons of water in with the ice (and again drips down the front of the refrigerator). I actually bought two of the same refrigerators for two different homes and absolutely think both are just junk. What a joke... As I thought I was buying a higher end appliance! Just another comment, on the Samsung microwave I bought at the same time... Junk. I had to fixed the cracked plastic on the door hinge myself with a You Tube video and rubber band, just so the door would close so the appliance would work... After two years of use (mostly reheating food). I caution all appliance buyers to stay away from Samsung appliances, regardless of the model. Also, getting service without paying an arm and a leg is impossible.

I bought a new Samsung fridge 5 years ago. The first day I had it, it would not cool. I called the store and they came the very next day and sent me a brand new in the box. It worked for awhile. However, the freezer never seemed to cool cold enough to freeze ice cream as well as pools of water under my cheese drawer in the fridge section. After many service calls and many repairs I just learned to deal with the issue. On year 5 my fridge completely died. I am extremely disappointed with my fridge and will never buy from Samsung again.

I bought my Samsung fridge 5 years ago and it started making horrible noises and then stopped cooling. I called numerous repair companies, 2 stated that they dont work on Samsung/LG and one reported, thats about how long they last. 5 years for a major appliance? The repairman that came out replaced the fan motor, but I have had more problems since the $400 motor was replaced. Fridge is still not cooling; which was my original complaint. Customer service sucks. Dont buy a Samsung appliance!

We purchased the Samsung from hhgregg in Appleton WI as we were remodeling our kitchen and the refrigerator # rf260beaesr has not worked from the start. For making ice, we have called hhgregg. We had the extended warranty and they told us its not their problem. We have to work through Samsung so we have called and on 5 different occasions received inaccurate information and the tech line of Samsung the repairman came out and thought we had a used refrigerator or malware refrigerator from the assembly factory as the cables were not connected and the coil for making ice was defective. He replaced it nicely. That piece of coil lasted one day and again we called the tech line and the repairman came replacement of something else and reset the refrigerator and when we came back from our 14 day vacation it stunk in the house and lo and below - all the food in the freezer spoiled. Over 250.00 of meat. We called them up and they said to call hhgreg and we did that and hhgreg said they have nothing to do with the Samsung as Samsung is the product and this is their problem. Now this is getting old. Since June we have been getting replacement parts and no wear as the freezer still is not working and either is the temperatures in the refrigerator and no one is taking responsibility in replacement. They said Samsung that is, that hhgregg will be calling you and replacing a refrigerator. No no not a call received. We have called and wrote everyone name down the phone and email and faxes that they told us to go through for Samsung and guess what? Nothing is done. Now all we want is our money back, plus the food lost, and we will not buy a Samsung product ever. Example - look at the Samsung phones are blowing up. We have done everything Samsung told us to do and as of 9/16/16 we are no further ahead. CIVIL suit - contact news and will expose both retailer hhgregg and Samsung for running false advertising and product reliability and the other thing is hhgregg in Appleton and Green Bay is going out of business. Everyone got our money but we end up being the loser. Where is the justice in customer service? Where is the responsibility for a product accountability? The refrigerator is not even a yr old rf260beaesr and I have a 5yr psp bf refrigerator warranty which I was charged 349.99. Plus the refrigerator of 1600.00. Where does this sit with me? FZ coils frozen up, defrost freezer. Heaters did not work. Def defrost control replaced, installed new main board and evaporator fa defrost sensor ordered. Need sensor, connected sensor e21 evap fan reconnect on 7-1 16. Next visit 7-18-16 reg def holder defrost thermostat no voltage to heater from board evap fan not running. 8/26 repairman another sensor ordered power freeze and another visit from technical difficulties. No one knows what the hell they are doing in Samsung and they dont care period. They think they can run a person ragged down so that the customer will quit & they dont have to deal with getting us our money back. They dont even know who their CEO. We asked - how much does this tell you they care or know about the Samsung equipment service? So, how do we get our money back so we can buy a refrigerator other than a Samsung? Maybe Electrolux or Maytag. Going locally I can at least get service and honesty and a replacement instead of the run about from retail stores like hhgregg who is going out of business 9/30/16 and Samsung who wont replace or give your moneys back from the purchase. Does anyone hear me out there? We faxed everything to 973 529 0543, tried 3 times would not accept faxes. Obtained a new fax # to 864 751 2882 on 9/17/16. We are calling hhgregg daily and Samsung daily to get a refrigerator. We are the customer and deserve better care than what we have gotten which was passing the buck blaming the other guy. Get some balls Samsung and take care of the customer - stand behind your name. As for hhgregg going bankrupt out of business says it all. They probably took the money and ran. Almost sounds like this with Samsung is trying to do as well. Just replace the ref or give the customer their money back. We were the trusting people in your name and now we have no trust in that name and you Samsung did not stand behind and take responsibility. Shame on you Samsung. Someday youll be a customer to someone else and lets see how that goes. You all will be exposed for what you are eventually.

The Samsung dishwasher we bought less than a year ago simply does not clean dishes properly. Weve tried everything, short of washing them with soap and water before putting them in. The service from Samsung is atrocious. I spent an hour and a half being put on hold and being asked stupid questions like is your machine connected to hot water. Buyer beware.

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezers backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

We purchased a counter depth refrigerator back on 2012. We have had nothing but problems with the ice maker and switch to dispense ice since we had it. Not only did we spend a lot for this refrigerator, we have continued to have to sink money into it to keep it working. Then we bought the $500 over the range microwave. Bad move!!! After having for one year, the number buttons on the front became hard to work. Now we have 2 numbers that wont work at all. But of course they are telling me that they dont cover this under the warranty. What good it the microwave if you cannot program in the time to cook??We also bought the induction range. I hope this holds up. We will never ever buy from Samsung again and will also advise all family and friends of our bad experience. My sister also had same issues with her Samsung refrigerator. Samsung might make good TVs but their kitchen appliances are a piece of junk and they do not care how much you spend on them, they will not cover repairing a function like the number buttons! Unacceptable!!

Food and liquids have seeped under the seals of the glass shelves. How can I get it out? Soaking does not budge it.

I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and dont have a whole minute to program the oven. It seems petty until you are doing it.Worse is the lack of quality. My previous range was a 30 year old JennAir. A burner went out and the repair was $120. I should have repaired it. This Samsung is junk. We only cook 1-2 times per week with the stove (have an electric pressure cooker and infrawave we use a lot) and my son was trying to turn on the burner and it made a loud pop, the lights in the house flickered and it tripped the 50 amp breaker! I called Samsung right away. Their service center is in Compton, that Compton, and their service people treat you like you would expect to be treated in Compton based on the citys reputation. The guy told me to unplug the stove. I told him it would be a minute because I put a silicone bead between the stove and the counter so spills dont get under my stove and I would need a minute to razor that before moving the stove. The guy told me THAT was what broke the stove. I wish I was smart enough to have come up with sealing the stove and counter to stop the mess but a professional service person did that at my old house and it was amazing. And I have done it since because counter spills running between the stove and counter are gross. And there is no way a paper thin silicone bead on the outside edge of the stove and counter top seam would cause the stove to make a loud pop and then trip a breaker.A few days later someone calls me to come look at it. I thought I was covered at least under parts warranty. Nope! Nothing. $150 for someone to show up and then whatever the parts cost. The fact that there is only a 1 year warranty on this item should be a big red flag. This is the second Samsung appliance to let me down. I bought a Samsung fridge a while back and it was DOA. I ended up with a Whirlpool I hate because I let them haul the old fridge away and then had a fridge full of food spoiling and they offered to deliver the Whirlpool floor model in the next half hour. So 2 for 2 on the Samsungs being crap. And their service is horrible!! Im almost wondering if they are not using prison slave labor. When they call you it is a Compton number they call from. The way their customer service people talk to you and dont care at all prison labor would make sense.

Perfect size, love the middle drawer for the grandchildrens drinks and husbands beer. Has pitcher for my water in the refrigerator. It has lots of space in the freezer and the main part of the fridge. It looks great and fits our needs. I like the door you can open for just small things so you dont have to open the main door of the fridge and let all the cold air out. Couldnt be happier with it.

Worst product EVER! I worked for an appliance manufacturer in Canada. I purchased a refrigerator via my employee discount in 1989. To this day it works PERFECTLY! I need to defrost the ice maker on this POS MONTHLY. STAY AWAY FROM PURCHASING SAMSUNG REFRIGERATORS.

We have had the Samsung refrigerator about 8 years. We had to replace the ice maker 3 years ago. Several of the drawers are cracked but were never dropped or abused in any way. The gasket around the doors to the refrigerator part are weak and will have to be replaced soon. Although the refrigerator an freezer keep food cold and frozen, we know this appliance will not last like our previous one which we still have and isnt a Samsung. The old one is in our garage and still works like new and is 25 years old. I wanted a larger fridge and that is the reason we bought the Samsung. Of course, I regret buying it.

Well, every appliance in my home is Samsung bought from Best Buy and still under extended warranty. My washer is recalled and Samsung is offering HALF for what I paid for and Best Buy is offering a new Samsung. My matching dryer is on its 5th repair and also offering a new Samsung. My fridge is on its 3rd repair, would be MORE every 2 weeks but we fix the ice maker ourselves. In regards to sending me a new Samsung, I will never ever purchase one again so I don’t want a new one just to be broken and putting my family at risk. My fridge ice maker is freezing over, causing blockage and the fan to stop working, which causes spoiled food- which is why we fix it right away. I will NEVER buy a Samsung product ever! Don’t waste your time or money.

Bought a Samsung dishwasher, model 80F600UTS. I have had nothing but trouble with it. The first thing was a sensor for hot water that broke. The repairman knew what was wrong but had to go through the Samsung hoops before he was allowed to order the correct part. This was several weeks and six repair visits later. I was fortunate it was still under warranty. It broke again, it is about one and a half years old. The same sensor board broke, but for water level. O, that was replaced, now out of warranty. Today, about a month from the last repair, it has broke again. The same lights are flashing so I can only assume it is the same board again. The repairman is on his way again. I am thinking of scrapping the dishwasher and getting a different one, NOT SAMSUNG. The repairs are now almost as much as the dishwasher cost. Bad experience, piece of junk dishwasher and Samsung has not really cared. The warranty is up and they are not responsible. BEWARE.

DO NOT AND I MEAN DO NOT BUY A SAMSUNG REFRIGERATOR!! IT IS A PIECE OF CRAP!! ! I bought my side by side refrigerator in Dec. 2015. Six months later there was water under the crisper drawer and the freezer froze over. I cleaned the water from the crisper drawer thinking it was possibly a one time thing. It happened again, and again. I cleaned it up. I called Samsung in Dec. 2016 and they sent someone out to fix it. Well by the time they came out and fixed it the 1 year warranty was up. It happened again and it was only 15 months old. They refused to do anything about it. And now the ice maker shoot is leaking water and the ice is slushy. I bought it from Conns.

I would never recommend Samsung refrigerator. After a year I had no ice maker, I also had ice backup on the back of my refrigerator. Also the temperature gauge was off and my food started spoiling!!! Worst refrigerator ever!!! The customer service is horrible.

OK, I am a very seasoned mechanic. I put a new bearing set in my pile of crap, front-loader Maytag washer. I can fix anything from a BMW to a microwave. I bought this SAMSUNG at LOWES and right after the warranty, the auto and normal lights blink, it stops mid-cycle and take like six reboots to even get going, and 80 percent of the time, same thing, the lights are back. The drain lines good. It hooked to hot water line. Its just a big pile of crap like every other post here. I will pull it out and start to fix it today. From day one the soap packs hung up. If you dont use a rinse product, it WILL NOT CLEAN DISHES. Its freakin required! DO NOT BUY A SAMSUNG DISHWASHER!!! Lucky me, I can fix this crap pile, pull it out, and Craigslist it goes. Awful product. They should be ashamed.

I purchased a Samsung refrigerator from Sears 15 months ago. It was the French Door Model # RF31FMESBSR/AA, thinking it was top of the line since it cost $3,000. It is the worst refrigerator ever. The ice maker stopped working after 1 year. The plastic bins are all cracking from holding 1/2 gallon of milk & a few condiments. Samsung does NOTHING to help since the refrigerator starts falling apart just after 1 year. Ive had a GE Profile last 19 years and a Frigidaire last 10 years & still going strong. Samsung charges $160 plus $66 to ship plastic bins that should last more than 15 months. Overpaid to repair the ice maker $200 & now am paying $226 for the bins. The handle on the deli drawer is hanging & they want me to buy a whole new deli drawer. It is the worst customer service, the worst refrigerator, and extremely overpriced.

My Samsung 24-inch dishwasher model DMT300RFS is less than three years old. We have had problems with the dishes coming out of the dishwasher with ground-up food on them since day one. Recently we have been getting an error code for clogged drain also. I pulled the dishwasher into the middle of the kitchen floor, checked all plumbing and drain hose and found them clear. I ran the machine and found it was only discharging a small amount of water during the drain cycle. I removed the filter in the tub - clear. I removed the drain pump - clear. I checked the rubber check-valve upstream of the pump and found it cocked and stuck sideways. I freed it with my finger (it is in the molded plastic comprising the bottom of the tub). I reassembled the unit and operated it and it pumped like a banshee during the drain cycle. After running the machine a couple of times it started pumping only a trickle again. The check valve had become cocked and stuck again. What is happening is the check valve sticks open and when it hits the drain cycle, the drain pump pumps dirty water back into the dishwasher and only a trickle gets pumped to the sink drain. Dirty water stays in the tub and debris gets deposited back on the dishes during the rinse cycle. Because it takes so long to drain the tub, the machine thinks the drain is plugged and shuts down with a clogged drain issue. The part with the check valve in it is very expensive and (for me) would require a service technician to replace it, adding to the cost. To me, I will be better off replacing the unit. There are review after review on the internet complaining of these same problems (dirty dishes and error codes). It is my opinion that this problem is a design error as it is not possible to provide maintenance to the check valve. It is deep in the large plastic piece comprising the bottom of the tub.I hope this post helps others understand what is wrong with their machine.

I purchased a Samsung 24.73 ft 4 door French door refrigerator Model #RF25HMEDBSR in August of 2017. Not sure how long I had it when the ice maker started freezing up and had to be defrosted with a BAIRD dryer. Called for repair the first time in February of 2018. They replaced the entire ice maker, however it started freezing up again. Repair sent out again on May 14, 2018. The technician tells me the entire refrigerator need to be replaced and someone will call me within 24-48 hours. No call, I call Samsung and I am told, WE DONT CALL you, I am told to submit receipts and someone will contact me. I submit my receipts and receive a phone call on the 22 of May to send a better picture of the receipt.May 23rd I received an email stating the exchange has been approved and someone from the Lowes where I purchased it should give me a call within 5 business days. 5 days later no call. May 31st. I call Samsung, they tell me the exchange is finished on their end and I need to contact the local Lowes. Call Lowes, they have not received the RMA (return merchandise authorization). I provide the number and they contact Samsung to request it be sent again. June 1st - Lowes calls, RMA received. They are required to come and pick up the refrigerator, refund it then they can order the new one... I call Samsung, and explain how I am not ok with this, The bottom line is, they don’t care.The angel in this scenario is Jessica (and Dianne) assistant manager at Lowes in Santa Clarita California. She is willing to order the replacement without having the old unit back. Because its a special order will take 10 days to get to the store. That puts me at the 14th of June, almost exactly 1 month from the date of my 2nd repair and the day I get on a plane to go to Europe for 2 weeks. Here’s the Bottom line, Samsung did nothing to make this an easy process and they don’t care. I just stumbled on this site and can see this is a known issue and they have done nothing to fix the problem. During manufacturing or after the units were purchased.

I bought Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) from Home Depot in Jan 21, 2014 (delivered/installed) with Home depot Warranty/protection plan of 3 years paying extra money. In June first week, realized my produce bins have been accumulating water and freezer not working properly. Frozen foods were melting and water accumulation everywhere.On June 19, 2014, We called Home depot - they said it is still under 1 year mfg warranty so we have to contact Samsung. Called SAMSUNG (#1800-726-7864) and complaint about the problem. They arranged the service technician (from Service Quick# 1-888-787-8425 who does servicing for Samsung). By the time appointment was scheduled, refrigerator started making big noises. July 02 - Technician checked for error code (cooling fan & defrost error) & fixed the problem - changed PCB as it was not sending the voltage, cleaned the condenser, cleared frozen area with steamer.It was running well but, AGAIN on July 27 (not even a month) the problem started with the cooling area, water accumulating in bin area. We thought might be temp issue so try to troubleshoot but not worth it. Called Samsung/Service quick on JULY 29 to complaint. Appointment is made for tomorrow August 4 and the problem is already added - my whole freezer is not working. No ice making. I am working on my replacement/ RETURN with SAMSUNG/ Home Depot. I recommend do not buy SAMSUNG HOME PRODUCT. They are only good with cellphone and TV (which is working fine, the one I have).

On the evening of 1-15-16 we noticed our refrigerated items did not seem cool. Since this was a Friday evening we called first thing on Saturday morning. After waiting an hour on hold and then getting a call center in another country, or at least someone who spoke very broken English, we were given a local repair center to call... of course being the weekend and Monday a Holiday we had to wait until Tuesday. The repair center came out and had to order parts.On 1-27-16 the repair center came out with new boards and a compressor. The poor guy worked on this thing for over 5 hours and was not able to repair it. He was in contact with Samsung on the phone and after the repair guy took pictures and gave Samsung everything they needed he left and said he would follow up in the morning. The repair center did follow up with us and said we had been authorized to receive a new unit since the one we had could not be repaired. We were given an authorization number and told Samsung would call in 12-24 hours to set this up with us. 24 hours later... you guessed it. They never called. I called Samsung since they never called us. Again I am speaking with someone who is not familiar with the English language. They have no clue what we are talking about and transferred me all over the place. The last person I spoke to insisted that I mail in the receipt to them so they could authorize this trade. Are you kidding me!!! I already got an authorization to have this exchanged and am just trying to set up a pick-up delivery time. Well I got an email and have now emailed them my receipt. I was now told it could take up to a week for Samsung to contact me and authorize this. This is my 18th day with NO refrigerator and I will be lucky if they ever call me back to set this up. I guess by then it will be close to a month with no Fridge. DO NOT EVER BUY ANYTHING FROM THIS COMPANY... EVER!

We have had nothing but problems with ALL of our Samsung kitchen appliances. The dishwasher has been especially problematic. It has had three circuit boards in less than five years. Now its broken AGAIN. When I called the service center the person said it was still under warranty so he could set up an appointment for me so someone could come out and run a diagnostic and order what he deemed necessary. He then tried to sell me an extended warranty to cover future repairs including labor. When I asked him how much it was he stated he didnt know and that he has nothing to do with prices. Really??? Who sells products to consumers without being able to tell them the price? Then I asked him how much the service call would be. Of course he didnt know that either. So he then forwarded me to service to set up an appointment. They were closed. Every single one of these kitchen appliances has been a nightmare. The LED lights on the range are now not working. The ice maker on the very expensive refrigerator works on an occasional basis. The microwave has also had two more circuit boards. One of the new was actually non-functional upon arrival. I cant believe there hasnt been a lawsuit about these issues, particularly the dishwasher.

I bought my Samsung refrigerator in 2013. I paid nearly $2000 for this and thought it would last. WRONG! The bottom freezer would ice up and leak constantly. Then Dec 4, 2015 the freezer part just stopped working, ruined the food I had. I called Samsung and their answer was to call a service tech that I would have to pay for. I just left it alone as I had a deep freezer. Just hoped the fridge part would continue to work. Well as of today February 2, 2016 it has quit as well. I again called Samsung and no kidding was on phone for over an hour only to be told Too bad. Sorry for the inconvenience but we are not fixing it. What a crock! I have had cell phones which are Samsung last longer than this refrigerator. So off I went to Lowes, bought just the plain Jane side by side for 856 by Frigidaire. Certainly will NEVER BUY Samsung again... I hope you take my advice and steer clear of Samsung refrigerators.

I bought a Samsung fridge in October 2015. The freezer is on the bottom and the refrigerator is on the top. I get home today and everything in the freezer is melting. I called Lowes. They give me an 888 number and then I call it and they give me a repair center number that closes at 6. After 1 year for the price I paid I dont think I should have to be going through this. Not recommended to buy Samsung fridge. I will be reporting it to the Better Business Bureau. I have had results with them before.

One year after purchase, just after the warranty period finished, we found water freezing under and in the vegetable drawers. A month later we realized the paint was peeling off the handles. Searches online indicated other customers with the water problem had multiple service calls with no solution. Thinking that perhaps Samsung had found the solution since those calls happened, I tried contacting them. Since I had read of the same problem and the cause, I defrosted my fridge and was able to describe to Samsung exactly what was happening... but they wanted to send a service tech and charge me for the visit. I did not want to go through the useless repairs that other customers have gone through with no guarantee on their repairs, so we have not had a repairman. Every two or three months we defrost the fridge. Now the handles are looking awful and I dont know if they can do anything other than replace them with handles that have the same defect. I would like some real customer service from Samsung, but I just get boilerplate answers.

Samsung refrigerator works ok for the first two years. After that, you will end up getting to know your repairman!! Very disappointing with strange issues where the repairman cannot figure out. Multiple parts replace without result.

We got the new refrigerator in April 2015. I immediately noticed the ice cubes came out different sizes and some crushed. Also the cubes are cloudy and have frost. I called Famous Tate in Tampa where we bought it and was told to call Samsung direct. The tech came out and said nothing he could do but apply silicon to seal the ice maker and hope for the best. Well it didnt help and then Famous Tate sent one of their techs and he basically said the same thing. The ice maker is flawed and we will have to live with it. Why? I paid good money for a new refrigerator and it is worse than the old one. I want to trade but so far no help from Famous Tate or Samsung.

I have already read several accounts of what has also happened to us - our refrigerator stopped cooling, allowing our food to go bad, which I feel put our family at risk of food-borne illness. We also had to throw all of our food which was substantial. This is clearly not an isolated incident and I feel that Samsung is being very irresponsible. Instead of issuing a recall, which would be the ethical thing to do, they are avoiding helping consumers find any solution at all. I posted my issue on their Facebook page and mine was the only complaint that went unanswered - likely because of the class action suit against them for just this reason. If they help you, they are admitting something was flawed with the design. I contacted them directly and I have not heard back yet. Very disappointed.

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we dont tolerate cheap crap in this country!!!

About 5 years ago I purchased a Samsung RF217ACRS wide french door refrigerator. This unit has been nothing but trouble since about 1 day after the warranty ended. In the past 2.5 years I have spent about as much money on repairs as on the original purchase. The control panel continues to freeze up, ice blocks the drain, the panel has been replaced twice, several other parts have been replaced yet nothing appears to solve the problem of water all over the bottom of the unit. The vegetable bins always have water in the bottom. Each repair person that has been to the house has reiterated that they intensely dislike working on Samsung however their appliances keep them in business. I will never purchase a Samsung appliance again.

I want to alert people to the poor quality and service performance associated with Samsung appliances. We purchased our Samsung French door refrigerator 3 years ago as part of a kitchen remodel. In 3 years we have already had +$700 of repairs and service calls. Within 2 years the defrosting system failed, leaking on our new floor and the door closing mechanism has failed. Service was poor and costly. Overall a horrible experience with Samsung appliances and service. I do not want others to not benefit from this costly and miserable experience. Save yourself the time, money and aggravation - do not buy Samsung.

This is the very first consumer product review I have ever written. This is the worst experience with a new appliance I have ever experienced. The unit was loud from the start, did not clean the dishes, the rollers came off right away and now there is an error code that caused the dishwasher to stop completely. An overpriced, poor performing appliance. Do not buy.

Purchased a Samsung French door black stainless steel refrigerator on Sunday (8/5/2018). From the moment we plugged it in the display flashes an PC ER code. After some searching online found a fix for it that didn’t fix it (shocker) so Monday morning called Samsung to schedule a service, because I really wasn’t trying to load it back and return to store although in hindsight should’ve done that, tech arrived Tuesday and did the same thing I had already done to try and resolve the problem which I explained to the customer service representatives I spoke with when making the service appointment. One would think since the refrigerator model and serial number plus the problem was told to the representatives the tech they send out would come prepared with what would be needed to fix it... sadly not the case. So 2 days after purchase and a service visit I’m stuck waiting an additional 2-3 for the part that should (but not completely sure) fix the issue. I’ll be calling customer service to cancel everything and just load the piece of junk back up and return it and spend a little more for a more reliable brand. I will definitely not be purchasing any other Samsung home appliances. If you like the hassle of purchasing something and not having it work properly by all means spend the money on Samsung appliances and enjoy the stress and hassle of having to go through a service call on a new product.