Had two issues with my range. First, the grate feet have come off my grills. After much back and forth (6-8 emails) a link was sent to me to order on my own. Unfortunately the feet and link were not available to be shipped to Canada. As well my range was still under warranty. I emailed back for another option for a Canadian supplier and my thoughts that this would be under warranty. I had no response (still have not). Secondly, the motherboard and fan stopped working, less than a year old. The process (online) was great to set up a call, however the process of having the claim put through to a technician and to have the product repaired took over a month. I love the product, but would still like an answer to the feet. Thanks.

We owned a Viking in our previous home, and we are familiar with appliances, so we wanted to have a Viking suite in our new kitchen. We were the happiest with the double oven in our previous place. We had a different model, and the convection ovens were great. So that was our starting appliance, and then we just said that we’ll go with Viking. We thought about Sub-Zero and Wolf but we decided to go with Viking again. We like the size and the look of the refrigerator. In terms performance, everything is fine for now. I’m happy with the way it’s performing. I like the feature that you can control temperature in different compartments in the refrigerator, and there’s ample space in the freezer. The whole suite is the reason that we wanted to incorporate the refrigerator as well. But I would go with a different dealer next time.

Weve been using Viking appliances for eight months and so far they have been okay. However, the oven was not working properly, which was a little disappointing given that it was brand new. We had it fixed and the guy who came out was good. I didn’t realize the appliances were registered, so when I needed someone to come out quickly to service the oven and I did the registration online, I needed to wait because the people that needed to accept the registration were gone for the day. It was a little disappointing that there wasn’t an automated process or extended hours because appliances are important and if they don’t work, its hard to wait.

We wanted high-end kitchen appliances so we were looking at either Viking or Sub-Zero Wolf. We wanted to make sure that all of our appliances match so we went with Viking. Weve had the range for about a month now and so far, no issues. I feel like its pretty high quality, although when I put it on simmer or very low heat, it tends to lose the flame, so it is hard and I have to really adjust. I cant go all the way low or it will flame out, and it halts my cooking. Other than that, were happy with the oven. It definitely feels sturdy from the knobs to the door. It seems like its well put together so I appreciate that. I havent had issues with cooking. It seems to have a pretty strong flame and for everything that we are using it for, it is doing the trick. The infrared boiler is really nice. I just have to get used to it because it would get very hot. We burned a couple of things and we realized how powerful it was.We had an issue with the fridge. The right door that has the little piece that is supposed to move when shutting it so it can go in wasn’t lining up with the tracker thing that pushes it outwards. They came out and fixed that. Also, the top piece of the microwave wasnt put properly, so we just had the guy who was fixing the door do it as well. Overall, I am happy and I will definitely recommend Viking.

I was looking for a comparable model so I researched and saw that there were Jenn Air, Subzero, and Miele. I was looking for a certain look and dimension and I decided to go with Viking Refrigerators. I like the feature choice components. Plus, its quality seemed all right, but I was shocked that it didn’t have a filter installed for the water. Aside from the refrigerator, I also bought four other pieces of kitchen equipment and had a good experience with the dealer. Viking Refrigerators is very supportive and I would recommend them.

My friends recommend a Viking range. We went to the Pacific Sale and checked out the quality. We liked it so we decided to purchase it. At that time, they were on promotion and the price was good. We like the appliance.

We shopped around at several different appliance, some of the appliance showrooms, and I was going back and forth between Sub-Zero, Wolf and Viking. There were pros and cons for all of them but I really liked the Series 5 oven. They have a double oven that’s got a French door on top and that combined with the cooktop that I felt like it was a rugged enough look. I decided to go for a Viking kitchen package because of the oven than it was because of the fridge in particular. But if I put raw strawberries in their fridge the strawberries stay fresher much longer than they did in previous normal refrigerators I had. Before when I put the strawberries in my refrigerator two days later they’d be all shriveling. But with Viking I can put them in there, and a week later, they still look edible. There’s something about the airflow. One of their appliance guy explained to us something about that and it definitely works. But I have to buy an ice scoop because Viking doesn’t make ice dispensers in their fridges, which is fine, because I like the smooth look on the front. But I think that they should probably throw in like a food grade ice scoop because yon’t wanna touch ice cube with your hands. That’s just kinda gross.

I absolutely love the Viking range. Besides the look, I love the cooktop in it. I ordered extra racks and got all the rollout racks, which I love for baking multiple sheets of cookies at one time. I also love all the different ranges that you can put your oven on with the convection, which can be the low, the medium, or the high. It gives you so many options. All the burners come off so nicely and I havent had problems cleaning it. People should get Viking if they were thinking about it.

Weve had our Viking refrigerator for eighteen years. In that time weve had three service calls and one recall. Now the unit needs a complete new cooling system costing thousands of dollars. Realizing that the unit was way out of warranty, I called customer service anyway to see if they would a least share part of the repair cost with me. They were adamant that they would not. When I purchased the unit I fully expected that it would outlast the less expensive brands. An independent repairman suggested that it would be worthwhile to forego repair and buy another refrigerator, not a Viking as he considers them as expensive junk. I guess cost does not equal quality.

We were looking at the Wolf, and it was out of my price range. And the only reason I looked at the Wolf is because of its name in the industry. When we went to the store, the gentleman pointed out that its not necessarily the best product on the market. Its just got a following and a name. It was my first time purchasing a gas stove and he showed us the Viking. He told us a little bit about it and the features, and it had a model that they were actually discontinuing and it was a really good deal and we picked it up.Even our renovator who installed it said, This is a really good oven, because of the way it cleans. The grill of Wolf is tight so its harder to clean. With Viking its so easy to just pick up the grill and wipe it and its done. I love the product. You can really control the heat and Ive never cooked with gas before. I was reluctant, but its a lot more controlled in the heat in how you cook so I like it.The rep was also really good and knowledgeable and not pushy when I first went. He educated me on this. So check out the product because the Wolf and the Sub-zeros got its name in the industry and then everybody wants one, but they don’t realize that theres this other product that are just as competitive and has better price points that are equally or if not, better.

My husband has always liked Viking. I replaced all of my appliances at my previous house three years ago because I also like the quality and the reliability. However, when I bought my first set of Viking appliances there was an issue with the dishwasher. It came without the kick plate. I had to communicate many times with the people at Pacific Sales and I ended up going through Viking directly to get the parts that I needed. It was really a great big headache. This time, there was an issue with the newest appliance which was the Viking stand-alone oven range. The door to the oven was not closing properly. I tried to get Pacific Sales to rectify the situation and I ended up going again directly through Viking because Pacific Sales is incapable of good service.My favorite feature of the Viking range is the easy way that it cleans on the top which has the little magnetic burner covers. I’m very OCD so it’s very nice to be able to take that all off, clean it really well, put it all back together, and it still looks like brand-new. I really love my appliances. Somebody tried to talk to me into Thermador and I said that Im going to stick with the Viking because I like them.

We purchased a 36 Viking Range model #VDSC5366BSS with 6 sealed burners, sealed broiler, sealed heating element and have had three significant issues. The first, a cracked broiler occurred in the first month after installation. The second time, the broiler broke (November, 2012). We could not get a technician to fix it for weeks (still not fixed until today). Today (Nov. 21, 2012), the day before Thanksgiving, the entire oven does not work. We have called Viking, we have called the distributor (Gene Schick company) and we have called local service people but no one could service this unit. This Viking series has design flaws and should be recalled. Viking is expensive to buy and expensive to repair. My recommendation is do not purchase.

We owned a Viking before in a prior home. We felt it was certainly well-built, had quality, and was reliable so we wanted to do that again. I like the ProChill Temperature Management that they put in their refrigerators. It seems to maintain the cooling and temperature so appropriately that the food stays good for a long time. So we’re happy with the way it works. Also, their team went efficiently and the installation was adequate. However, we didn’t like the fact that we couldn’t get the refrigerator fully clad in stainless steel. We had to go out and get panels. And since they’ve been installed, those panels vibrate and make noise and we don’t know how to fix that. But we’d still recommend it, theyre above average.

Our house came with Viking appliances. The refrigerator/freezer VCSB423SS started thawing food in the freezer. The Viking authorized repairman diagnosed the problem as a floating restriction and quoted us $4,000 to decontaminate each unit that uses freon (evaporator, heat expander, etc.). That amount is only for labor since the unit is still under the 12 year warranty. I cant believe it will cost $4,000!!! Can someone from Viking verify this amount?

We were redoing a building and looked for faucets and stuff at Ferguson, so we saw the Viking product there. We heard a lot of good things about Viking and we like their style and stuff. We like the refrigerator that we got from them. Its size and all its shelves are my favorite parts of the refrigerator. It has the filter and it can make ice cubes. The only thing not in our refrigerator is the water dispenser, you cant get a glass of water from it. But the stove is what we fell in love with first. When we had problems with it, the guy that Ferguson sent was great.

I love to cook and Ive always loved and wanted a Viking range for many years. We finally decided to get a range and Im very happy with it. Our Viking range is something Ive wanted for many years and it is fantastic. I love that I have six burners, that I have the option of convection and that its gas, since Ive always had electric. The team at the Viking dealer was wonderful and great but I was not impressed with all the demonstrations there. We also got a dishwasher, a refrigerator and a hood. Upon delivery, we had a dented dishwasher, which was not anybodys fault, and they replaced it which was fine.

We had Viking Refrigerators in our last house. So when we renovated, we wanted to have it again. The quality of the Viking refrigerator has been my favorite and it has been good. I got a French door refrigerator with the freezer on the bottom. We worked with the appliance place and I thought the interactions I had with the Viking team were great. Id recommend Viking.

We bought a new construction condo about 11 years ago and the builder put a Viking in there. That was the first Viking we owned. This time, we did our due diligence in looking at some of the other things that were out there. We looked at Wolf, but I liked the simplicity of Viking. We’re also very happy with the quality of the range. My wife does the bulk of the cooking and she really likes the evenness of the heating in the oven. All the burners are like power burners. Most of the stoves out there, you get one that maybe can put out the BTUs. But all the ones, Viking can do.Having now owned our second Viking, it seems, however, like the lighting on the burners is always a little tricky. Lighting the burners, its clicking and it’s not lighting and then I have to turn the knob. We have tenants in the condo that has a Viking and more often than not, especially when they’re new, people have a little issue lighting it and that’s one area that Viking could improve on. We had someone come out with the one in the condo and they said it was the igniter. We replaced that and the unit performed exactly the same way after, so it seems like it’s just the way it works.

We have a lot of friends who own Viking appliances, both refrigerators and stoves. This is our first Viking fridge and we love it. I like the bottom drawer for the freezer cause we got the big swing door. It was a little bit hard to install because it had to be in a wall unit. Other than that, were happy with the product itself. We were fine with the dealer, however, we are still missing pieces of equipment, such as pieces of trim. We had someone from Viking come over and he supposedly ordered the trim pieces. Its been a month and we still havent seen him though. Then, theres a spacer between the hinged top when the door swings open that was broken. We are missing that little barrier in between, to keep it from swinging more than 180 degrees. Still, I would recommend Viking refrigerators.

This refrigerator is a disaster! The ice maker has broken repeatedly since Ive owned it. Repair calls and bills for that and it still doesnt work. The plastic handles on the bins are all broken. When you pull on them to open the drawers, they break. And the worse thing? It leaks. I have thousands of dollars of damage to my bamboo floor. After having this repaired, I see that the pan under the refrigerator fills up with water every few days.This is a refrigerator, not a high tech device. The engineering should be mundane. Ive had other refrigerators from GE that are far less expensive that never needed servicing. Nothing with this refrig works and I dont understand how this company could release it for sale, not have a recall, not replace them, not offer money back. The product is totally defective.I see that many others on this site have experienced the same problem. I am considering instituting a class action lawsuit. If you are interested, please let me know. It is unethical, bad business and fraudulent for the company to sell defective products and then not stand behind them.

Ive known about Viking for years and they suited the needs that we had at the time. They had everything we were looking for. Our experience with the salesperson was fine and the quality of the range was very good. I like the oven the best and it was nice to cook with. Im very satisfied.

We have had our Viking stove for about 8-years (it was part of the home when we bought it) and if I couldve replaced it after the first year... I would have. Its an overpriced over-hyped piece of junk. In the first year, we had 4-service calls on it. The cooktop grates were unbalanced and wobble. When you turned on the gas to full high it smelled of gas. Two of the knobs cracked and broke within a few months. We ordered - more than once - new grates, some of which were fine... some of which still wobbled. In response to our complaint about the gas smell we were told just dont turn it on so high. I couldnt believe it! We had to BUY new knobs for a ridiculous price!We complained that the red light indicating the oven was always on. After trying to figure out what the problem was, we were told to just ignore it. AMAZING! We finally got an outside source to figure out what the problem was. He was not fond of Viking either! The configuration with the ovens so low, it is back-breaking trying to get anything out of there. The shelves dont glide smoothly in and out of the oven. And Customer Service is pretty terrible, as well. We get the impression that once weve purchased the thing they couldnt be bothered with us anymore. Overall, I really am quite disappointed that a company that sells such expensive tools for the home doesnt really stand behind their products. We had problems with another appliance - and were treated pretty terribly as well. After much wrangling, we returned the device - and got our money back - but I can tell you... it wasnt easy!

I love my Viking range and it is a very high-end quality product. However, not the customer service at Viking. When I had a problem with the warranty and me registering my product, the issue wasnt quickly resolved. I had made several phone calls before I was able to make a date for someone to come out and look at the issue that I was having. I was being pushed around a little bit because I never registered my product. So, they said that they were gonna register it. I called back a week later and they hadnt done it. Its something that I could have done on my end, but they said that they were going to do it. I had to say, Whats going on? And then they finally worked it out. So, once registering the Viking was taken care of, I was okay with it. But the customer service wasnt the greatest at the time of getting my problems resolved.

Our refrigerator was leaking from the inside for quite a number of months. As we were going through various showrooms and appliance stores, we had seen the Viking Refrigerators and looked into them. We chose Viking because we found a refrigerator that was on clearance and it was something that would fit in our space at the time and fulfill our needs. Its working very well. I like the way the upper interior is organized. I also like the sturdiness of the back which is in the lower freezer compartment. Were very happy and satisfied with it. I would it recommend it to a friend.

We purchased a complete Viking kitchen which included a range top, downdraft hood, a dishwasher, a Dutch oven, the refrigerator and the convection microwave. We’re satisfied with everything except for the refrigerator because every time you open the freezer, the ice overflows to the floor and I think it’s a design flaw. It doesn’t happen every single time, but the ice builds up and theres no back on the refrigerator, so it goes straight down and falls on the floor. So, somebody has to get to the floor and pick up the ice cubes. But I like the digital controls of the fridge and everything else is fine. Im very surprised about this one item and I know that LG makes their refrigerators so that may be the issue here, but I have heard only good things. I did a research because I know that previously, there were problems with the Viking refrigerators, and I was assured that that had been taken care of. It may be a minor adjustment but weve only had it set in place for three weeks, so weve been dealing with it. If it continues, then Im gonna rattle some cages.

A family member introduced me to Viking ranges and their aesthetics and performance convinced me to buy from them. The people at the dealership were great and knowledgeable about the product. Weve been using our range for a month now and so far so good. Weve tried all its features and they all work very well.

Were really not happy with our Viking fridge. We like that it keeps things cold, but its loud. The plastic on the doors has cracked. We called in the warranty, and they covered it. Right now, the thermostats not accurate. We had to have someone come in and clean the kitchen because it smoked all over the place. Its very poor quality control. It was very expensive and does not meet expectations.

Viking had good reviews and I liked the product name. The quality of my refrigeration unit is excellent. It keeps everything fresh. I’m very satisfied with my experience with Viking, but it is too expensive. Also, BestBuy, the actual dealer, is good, but I scheduled for delivery, and they delivered on the wrong date. And then, I called them back to pick it up, and they didn’t want to. It was crazy. I told them I didn’t want it that day, but they said they wanna deliver that day because they didnt wanna come back so I told them that my house wasnt ready yet. They said they were coming back. Other than that, Viking is a good company. A valve in the refrigerator blew, and they fixed it.

When we went to shop for appliances, the first time we saw the model from Viking Refrigeration I had already considered it. I did some research. It is supposed to be a quality name and it was a model that was on sale. It was affordable and would do a good job for us. The refrigeration is fine. The retractable filter is what I like best. But then I was a little surprised that we would have problems with the water dispenser and with the tube in the back of the ice maker so soon after we bought and installed it. Fortunately, we had to have it replaced under warranty. Overall, weve been very happy with Viking.

I purchased 27 Viking “professional” double wall ovens to replace old GE model in November 2010. I used them successfully to cook Thanksgiving dinner (I dont use an oven very much!). In 2011 around September, I cooked something that gave off a lot of steam and fogged up the analog clock which stopped. Reset it a few days later and it was fine. In January 2012, I roasted some wild mushrooms. The moisture from the mushroom stopped the clock again and I realized at that time it has also stopped the other timing controls. This time the controls stayed broken. I called Viking and I was told the ovens were out of warranty. I called for service and was advised to turn off the circuit breaker which may reset the controls. That didnt work. I called back and the operator was very surprised that Viking didnt “step up” and pay for the repair (they quoted $200 or so to send someone out). I called Viking back to ask again but couldnt reach anyone so I left a message. Then I emailed their customer support. I received a response that they would fix the controls for FREE. But after numerous emails and calls to Karen ** (senior customer support representative: **), I am still waiting. I will never purchase another Viking product! I love my Wolf exhaust fan and my Miele dishwasher and my very old Chambers gas cook top (I will never replace it).

We built a new home and bought a Viking refrigerator floor model through a dealer. I had a built-in before, and I was happy with it, so I went with that particular refrigerator. I like the built-in because it’s not deep and things don’t get lost in the back of the refrigerator. I love my Viking refrigerator, but I’ve had eight or nine service calls on it and the people who came and serviced it have been excellent. When the refrigerator arrived, there was an issue with water coming out of the bottom of the door, and they replaced that, and then it wouldn’t make ice or water, so they changed out a harness, the water pump and the icemaker. It makes ice, but after they put in the new icemaker, the lever stops when the ice fills up, so a part was ordered and the people are coming this week to replace that. The dealer has been absolutely awesome on service and responsiveness and their staff has come out and dealt with every single problem I’ve had. However, I bought an eight-burner gas range through Pacific Kitchen & Home and I would not purchase through them again. When the range was delivered, the door needed adjustment and it’s been a nightmare to get somebody to come out through Pacific Kitchen to service it. I had to reach out to Viking directly to get any kind of service and they’re coming out this week as well. Hopefully, once everything is all in good working order, it’ll be well worth it. I also have a Viking dishwasher, which is fabulous and Im very happy with it.

Six years with 30-inch dual fuel Viking oven resulted in four service calls, $800+ in repairs, and at least three weeks downtime. Nothing was ever covered by warranty and theres zero support from our friends in Mississippi. How they stay in business is beyond me. Shame on you Viking! I wish I bought Wolf.

I like the qualities that the Viking Range has as well as the look. I chose it since I wanted more of an industrial look in my kitchen and a product that was mostly made in America. But I had a little disappointment. When the range was installed, it wasnt installed appropriately. I think it was set to propane when my home is on natural gas. Beyond that, I had to have four service calls because the oven was not working properly. It would come to temperature and then it would just shut off. I questioned my judgment in choosing to pay a premium for that appliance and then I have to do so many service calls to figure out whats wrong with it. The servicemen checked the stove then talked to Viking. They decided it required a specific solution and put that solution in place. They went away and then the next time I used the oven, it was clear that it hadnt been fixed. They went through a process of elimination to figure out what the problem was but it took some time. The good news is that the range works beautifully now and I am pleased with it.

My Viking dual fuel 4-burner range was a disaster from the start. It’s now in its 6th year and the igniters chirp nonstop for five or ten minutes after turning on a burner. The bulbs in the oven have burned out and are stuck. Two separate repairmen have not been able to remove them. The oven is small and cant even fit a large turkey. The quality control is terrible and the product is shockingly bad. I wanted to buy American, but it was a big mistake.

I always knew of Viking and I wanted more of a commercial stove. But when I bought from them, the time frame was awful. I ordered in November and I got it in January. There was also an issue with the stove and that was very frustrating. But it got fixed. Then, I had a scratch on it which was right at the surface of the stainless steel ledge. Their person ended up telling me that it was a really common place and it was going to get scratched eventually. So I just told her to forget it, which stinks. But it is what it is and I couldnt wait any longer. I wasnt going to send the range back for a small scratch, but it still shouldnt have been there.Aside from that, Viking did not handle any issues with me. I had to go through the seller, which was frustrating because they just kept saying they were waiting. So because of COVID, it took a while, which I understand. But there was no follow-up whatsoever, so you felt it was a burden calling. Everybody was calling with the same stuff and they were mad about it. I have little children and I didnt have appliances for months. That was so hard and I will never do that again. I love the stove now. Its big and I can cook whatever I want whenever I want because the size is nice. I also like that each burner is the same size. But there was so much trouble that I dont know that I would buy a Viking range again.

We were doing a total renovation and I looked at a variety of options. I like that overall the Viking had the features I was looking for. Im looking for the long-range sort of usage of it and its value holding up including some point reselling the home and whatever. We really liked the double oven feature part of the range. One time, we had a problem where a light would not turn off in one of the switches. They had somebody come out and troubleshoot it. It took them a while to figure out what was going on with that but they were very good about getting right back to us and servicing that. And it is under warranty. But even so, I felt like in any event, they would have addressed whatever the issues were. So far, weve had an excellent experience with them.

I will never buy another Viking product after what we have experienced with our 5-year old Viking refrigerator. Until this year, we were so thrilled with our new kitchen. Then Jan 5, 2013 came and our refrigerator stopped working. We had to throw out well over $1000 in ruined food. Imagine my surprise to find that we couldnt get same day service for such a serious problem. Only after contacting Dave and Donna from RiverBend and Co, where we purchased all of our appliances, did we finally hear from a service company. They came out 2 days later. Since the parts are so expensive for this appliance, they are not kept in stock. Not only were we charged for the new part over $500, we had the honor of waiting almost 2 more weeks for the part to arrive and a service person to come back to install it. A horrible 2 weeks, but at least it was after the holidays and the refrigerator was able to be repaired. October 28, 2013, I came home from work to an alarm. Our freezer had defrosted again! By the middle of the night, the refrigerator alarm was going off. We lost everything for a second time! I called VESCO, the company who repaired our refrigerator the first time and they had no availability to send someone out and were not very interested in our situation. They recommended I call HADCO, and after 24 hrs received a response that they had great news - a serviceman would be in our area in 8 days! I think that is unacceptable. I started searching online to see if other Viking owners had had similar experiences. There are thousands of us posting similar reviews online about these refrigerators. We are heading out to buy a cooler today and now have to wait until Monday to start calling again to get a resolution. We are so disappointed that Viking does not care about its customers. Buyer beware.

Our fridge was on its way out. Plus, we had a space issue and we wanted to find a fridge that would fit in it without having to cut our cabinets. The size was the biggest factor. We tried Viking Refrigerators just to try something different. It was also because we’ve heard good things about the brand and with the way it looked. We bought it online through some appliance website and they were okay. However, the installers were poor and didn’t put the ice machine in right, so it didn’t work. But that has nothing to do with Viking.The refrigerator has a freezer at the bottom which I like as it gives me more room at the top. It’s easier to organize my food because there’s a lot of refrigeration space. I like that both doors open. I also like how its working out. It’s easier just for me. It has a lot of flexibility. The ref is not built-in, but it looks built-in. It fits perfectly with the way we have our cabinets. So far, the refrigerator is of good quality. It is a nice product. It keeps even temperature. Its pricey but I like the way it looks and everyone in my family likes it.

After being told by Viking, both to me and to Complete Appliance Service, that the electronic failure of both the griddle and left oven starters of my VGSC5486GSS Viking Range.would be covered, Viking denied the claim. It was to be covered under 3yrs plus 90 days on electric parts. This is my 2nd Viking range. I own a Viking dishwasher and wine cooler. I am building a new home and am concerned about Viking’s warranty. I have also called and left messages for Antonio.

On my second Viking electric induction oven, with the same problem as the first that it does not reach required temp. When preheating to just 300 degrees, it can take as long as 1 hour. Stay away from Viking!

Viking DDSF036 SS Counter depth side x side. The door was opened on the fridge side and one of the glass shelves shattered into little pieces. I called Viking to replace the shelf, no problem. Now 2 months later after my credit card was charged months ago and jerking me around they are telling me that they cant make or get the shelf. Needless to say, I will NEVER buy another Viking Appliance again. Now I have to go out and buy a new fridge because this part isnt available anywhere and YES I have tried everywhere to find it.

We got a Viking refrigerator that was a brand new floor model even though I’m a die-hard Sub-Zero girl and I only like Sub-Zero. If I would have paid about $10,000, then I wouldn’t have been super thrilled. Then during delivery, we got a leaking seal on the freezer that we needed to deal with. But I haven’t dealt with that yet and I’m assuming that’s under warranty. Also, if they were gonna sell a $10,000 fridge, then they have to make sure that it has dual compressors where one gets the fridge and the freezer. So while I’m not super happy with the Viking, its overall quality of the refrigeration is good. My produce seems to keep not quite as long as the Sub-Zero but the Viking is better than a standard refrigerator one buys at Home Depot. The lighting is also very bright and good.

This morning my Viking range turned on by itself. I researched and found that there is a voluntary recall by Viking for this exact problem, but when I called I was told that my model was not covered under the voluntary recall, so they would not send me the repair kit. Instead they told me to contact an authorized repair service. While in the phone with Viking, my oven turned on by itself four more times. My oven is now unplugged and we have disconnected the gas line. I am extremely nervous about this issue. My model is the 307 series. Covered under the recall is the 306 and 308 series, among others. Does this make sense? No. In addition to this problem, we have had to replace the glass seal, hinges and oven igniters. We also purchased a Viking microwave which broke within the first 13 months. Very unhappy. Should have purchased a Wolf.

We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.We also have two eyes on the range that havent worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and theyre nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.

We did a direct replacement of our Viking because when we had it put in and turn the oven on, it wouldnt work. We had to wait three weeks because the guy couldnt come. When he finally came, he had to replace the thermostat. But it was kind of a fiasco when they came to install. The gas pipe wasnt on code so we had to redo the gas pipe and they havent come back. But the technicians have been excellent to work with. The guy couldnt help that our gas line was not right. He was trying to do the best he can to get back. It was delayed a week or two weeks to get it hooked up.We have used it for months now and its been great. Its easier to clean. It looks nice to me. I like the new knobs and that they have a little light that lights that up. Thats a nice feature. Its nice to have a beautiful, clean oven, and its gas. We have the sealed burners, which makes it nice too. Ive always had a Viking for so long. Ive always liked them.

Our house was on fire and we had deadlines on different things to get done. We needed the liquid propane and so instead, we got natural gas and had to do the conversion and had to get reimbursed by the dealer. It was not a pleasant experience. Our house had a Viking Range in it so we had to buy a Viking Range to replace it. However, the dealers were terrible. We went to two different places and they both wanted to sell me something that isn’t in stock. They told me, “Oh, yeah. We can get it and we’ll have it in such and such period of time.” Then they wait 24 hours or so and then called me and said, “Oh, I am sorry. We just learned that this is backordered and you’re not gonna get it until hell freezes over.” So I canceled one order with one dealer, then went to another one but they pulled the same stunt on us. But it was nice that we got an extra microwave and a 5% rebate, both offered by Viking. Also, I like the small oven and the hood.

The Viking fridge problems are a thing of the past. I recommend Viking. They look beautiful and Viking customer service goes extra mile to fix any past problems. I own 2006 fridge and would buy another one at any minute. Thanks Viking.

We were very excited 4 years ago to be able to afford our first “professional” range. Purchased a Viking and it was terrible. $1000 motherboard repair followed by a broken door. Dumping today. Nice waste of $5500. No customer support from Viking during any of this. Not even help finding a repair option in our area. Will never purchase another Viking product.

I like the ease of use of all our Viking appliances and the cleanup is minimal. For my Viking range, we have five burners that are of different sizes. I like having the middle one, which is like a warmer. It works well. All of the burners have a very good solid flame and its evenly distributed across the entire burner.

I purchased a Viking Refrigerator DTBB363R had several repairs. Now, I get a recall with the option to purchase at $3,600 plus tax. The Viking representative caught me off guard with offering a new refrigerator which is configured exactly the same with a new warranty at half the original price. My receipt from Sun Appliance shows we paid $4,490 on October 7, 2003. We are retired on a fixed income and feel this is unjustified. We feel we are caught between the eight ball. We do not want a defective product that could injure someone. And since the refrigerator has custom panels to match the custom kitchen design, we have no other choice but to purchase another one. Shame on Viking!

Aside from the Viking name, we purchased our range for the three-year warranty which was a really big thing. The sales people were very knowledgeable. The quality of the product is great and we are blown away by how much more power the Viking has compared to our previous gas stove. Were very satisfied.

I had a Viking for 24 years and it worked for a long time. I never had any problems with them so that was good. I remodeled the kitchen and I now have a range so it’s getting used to having one oven below instead of two small ovens off to the side. I ordered it online and it worked out fine.

Viking Refrigerators has a good quality and I really like their water dispenser. We went with them because of their name, but the dealer either sold us a defective refrigerator or it was dropped when they installed it. So we contacted Viking and had it replaced. We got it resolved and everything has been fine.

I got my Viking package at Best Buy when they had a Buy three things and get one for free promo. I got an oven, a cooktop, refrigerator and a dishwasher. The French-Door oven is the best Ive ever had. Its unbeatable and the ease of use is incredible. The stove top and the refrigerator are also fabulous. The refrigeration is perfect. Im very picky about ice makers but the one I have is great. It makes sufficient amount of ice and the ice is hard and lasts forever. But I cant stand the dishwasher and I want to upgrade it. Its a piece of garbage and I cant believe Viking would even put their name on it. Its been a huge disappointment, phasing me out of plastic. I called an issue on the dishwasher and the reps were very helpful. Apart from that, the refrigerator, the oven and the cooktop are great and I love them.

I like my Viking range. We’re having a little bit of trouble getting it adjusted properly. Some of the dials to adjust the flame stick. It just seems to take a long time to get everything right. Were waiting on parts and it seems to be a waiting game with Viking. We have a serviceman working on it. But its a good range and I really have no problems with it. We also have a Viking dishwasher and a microwave. The dishwasher does its job but I really dont like the microwave. You have to open the door to program it and the inside is small.

I like everything about the particular Viking refrigerator that I bought. Its very quiet and the quality is very good. The lighting inside is amazing and the outside and drawers are nice. However, their setup was totally not what it shouldve been. They came in, put in the refrigerator and that was it. When they set it up, they put the handles on and they left. But the handles need to come back off to get the plastic out, which they never did, so it was there. It took me about two weeks to peel off the plastic thats so tight on that refrigerator. It was like pulling off glue off the refrigerator. They came back once and the guy was late, and I had to go to work. And then I never recalled them to come back. My husband peeled off the rest. Also, when you pull out the drawer on the bottom, the other drawer comes out with it, and you have to push it back. Other than that, Im really happy with the refrigerator. Its really nice and I love it.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he thought that was the problem, after disassembling the entire panel. Now he says the correct part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock. Also, when we bought our 3 viking appliances, they came with a 1 yr warranty. Now they come with a 3 year warranty..... must be due to the fact they are absolute pieces of jump. The stove, fridge and dishwasher have ALL broken. The dishwasher being the most to break. In fact, a part I bought myself and installed in the fridge, has broken.... again... literally within 2 weeks of installing it. NEVER BUY VIKING APPLIANCES..... NOT WORTH IT. I wish I would have listened to the reviews I read about Viking before purchasing.

I would not recommend buying this refrigerator. After spending $4,000.00 on this refrigerator, we have waited 4 days for customer service to assist with warranty and have now had to contact an outside agency. After 2 hours of attempting repair and figuring codes we still have a non working Viking refrigerator. I have never had an issue with a cooling fan (per code) and have paid less than half of this money for other refrigerators. Appliance repair state this refrigerator is made by too many different companies and is very difficult to fix. I hope Viking stands behind its product and fixes this refrigerator or sends us a new one.

There are vent holes at the bottom of oven. Owner must remove bottom plate to clean food debris that falls into the oven’s burner area which creates an adverse hygienic condition. Also, annoying oven fan stays on 45 minutes after use.

I choose Viking Ranges for their quality and I just like them. They have a very good quality. My favorite feature is its consistency in cooking. I also love that each of the burners has a simmer mode, which is good. I bought the range from someplace online. I also bought the extended warranty and there’s one company in our area that works on the Viking thats certified if I have any issues with it.

The Viking refrigerator seems okay. The only thing is the only thing is the icemaker is a little slow. But other than that, everythings good.

I had always wanted a Viking range and so when I started looking at their stove and range, we just renovated our house and we had to get everything new. So we figured we would get the whole bundle from Viking. So far, so good. We bought our Viking refrigerator through a dealer called AJ Madison and our experience was fine. We dealt with it over the phone, and the rep answered a few questions for me over the phone. We’ve only had our Viking refrigerator for about a month but we like it. It works, and it gets my beer cold.

I have known about Viking Ranges growing up. Seeing them in houses, I’ve been really impressed with how they look. I’ve always wanted a Viking range and I did not know they also had a free-standing fridge that was huge. But, the free dishwasher was the main thing as to why I went with them over other companies. The Viking guy had to come up because we are at a different elevation, so he had to do something. When you turn it on underneath, it takes a little while to light up and I didn’t even notice that but he noticed it. Nevertheless, it looks beautiful and everything that we’ve put in it has been awesome so far. Also, the rep I dealt with was great. I knew what I wanted so she didn’t have to do too much. However, as soon as the first range was delivered, it was all banged up. The lady had it exchanged out within a week and really helped me out with those little things.

I wanted a 36-inch range with six burners, but not so many people made them back then. Ive had one from Viking Ranges and have liked it. So, I recently bought a new one at Best Buy and the team there was great. However, my first one was made so much nicer and everything was heavier. They dont make ranges like they used to now, though I would be perfectly satisfied with it if I never had my first one.

We chose the Viking range for the BTU that it is putting out. Ive also heard that they are very long-lasting. They professional ranges compared with our standard ranges. I love everything about it. I love the broil temperature that they have in their oven. I love their racks because it slides out, while with other brands, it doesnt. If they like to cook a lot at home, Id definitely suggest picking a Viking over anything else out there if you like to cook at home.

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

We worked with a design studio on a kitchen project and Viking came recommended. We had purchased multiple products from them. We wanted to stay consistent with a line. And so, we bought an oven, a cooktop, a dishwasher, and a refrigerator. So far, the refrigerators quality is all right. However, the ice falls out sometimes behind the bottom shelf in the freezer. Other than that, I enjoy the style of it.

In our old place, we had Wolf and we really liked it. When we moved, the new house had a Viking stove. We looked into changing the stove to a Wolf, but my husband did some research and realized that Viking is a really good, reputable brand. When we looked at the appliance store, we saw the fridge. Then we also got the dishwasher and the steam oven just because everything needed to match for my husband. We’ve had them for a couple of months and so far they’ve been good. We like the refrigerators different controls and the compartments. The only thing that would be of benefit to us is having the water in it. But otherwise, we’re extremely happy and satisfied with Viking.

I walked into the store and went through different refrigerators but we kept the Viking model. The icemaker is broken and I want it repaired but apart from that, theres nothing I dont like about it.

There were a couple of things that went bad and we called Viking. They came and fixed it. One thing was the installation. When the tech put the microwave in, there were some side pieces that they had to fit in. They didn’t put it in and we had to complain a lot.

Our home is new construction and not our permanent home. We plan to live in the house 50% of the time. We moved in October 20, 2020. We purchased all Viking kitchen appliances and mind you this is our first Viking purchase and will be our last. After the first use of the stove top, it started rusting. The front panel and the back vent panel. No chemicals were used to clean. All I used was dawn detergent, water and a microfiber cloth. After contacting Viking we were told that we have a 90 day cosmetic warranty so they are willing to replace the parts that are rusting. Huh??? The oven had not been used or the oven door had not been wiped down. The microwave or dishwasher had not been used either at this point. So Viking was to just replace the parts that are rusting and Im to hold my breath that nothing else rusts in the 90 days or it will not be covered. Am I the only one who thinks this is unacceptable?I told Viking that stainless steel should not rust and so quickly. After submitting a request to Viking for a replacement range, management declined my request. I bet if “management” paid $7000 for a range and it rusted the first time they cooked, they would not find this acceptable. I will never buy Viking again and their customer service stinks. I’ve had to call Viking every time because they do not call back or follow up.

A friend of mine in North Carolina had a small Viking in her kitchen and I liked the way that Viking Ranges look and I wanted something that was a step above whats in a regular big-box store. However, it rattles so I had Midwest Appliance Repair come out for it. It was still under warranty so they had the fan fixed but I never called them back for them to fix it again, so now its out of warranty and having to put a new fan in there would cost around $300. Also, it wasnt cooking evenly on the front right burner. So when Midwest was out here, they told me that there were two missing silicon bumpers that were supposed to be on the grates to hold it way up from the flames to the proper height. I asked them to order me a whole set for all three grates so I can replace them if I lose one, but the guy called me back and told me that it was $28 a piece so I will just go down and find something else at Lowes that will do the trick.The parts are pricey especially given how much the cost of the range was. Other than that, my friends call it diamond mill because its fancy and Im happy with it. I love the quality in terms of the weight of the piece and the way it cooks that food. I also love that roll-out rack on ball bearings and the freezer doesnt dry things out and theres never a freezer burn. Overall, its the kind of stove that if I ever move, it will go with me.

The builder put a brand-new Viking refrigerator in the house that I bought. I like its bottom freezer. Also, when we were having a problem with our ice cubes, the team at the Viking dealer was able to talk us through it and help us. They were great.

In the later part of September 2016 we purchased a Viking Range model # VGIC 53014bss with high expectations only to find problem after problem with this range, as a matter of fact its a laundry list of problems and too many to mention. I could write a book in less time, its just not believable!!! My theory is and its verifiable that some of the more important components (parts) they install are sourced from China, Mexico etc. They are not manufactured in the U.S. or Europe and this is where the PROBLEM lies. This might not be politically correct but its a matter of fact, if you use inferior parts you should expect problems, and the words (made in the U.S.) becomes ambiguous, it should state assembled in the U.S. Its like buying a Cadillac only to find it has a Japanese motor. Buy cheap you get cheapNow onto the Viking customer care reps, these poor people are subjected to more abuse from disgruntled customers and their complaints, its as if they were part of the manufacturing process, I personally have had only good if not excellent experience with them! They can only do so much and have no options other than to say theyre sorry when problems arise, the executives are solely to blame (Accountability). It seems they must be distant from the overall process i.e. quality control, part supply, etc, etc, in actuality they should be embarrassed. Why should any Viking customer have to wait weeks or even months for service due to a lack of part availability? This also reflects on the service people and their small companys service job becomes protracted and customers like myself get disgusted.Ive recently dissuaded two of my friends from making a Viking Range purchase and not for any reason other than reliability, I am not going to be embarrassed. I just say dont judge book by its cover (oh but its beautiful). I agree but it does NOT live up to its name, its so sad especially when you spend big $$$s and thats for low end of the Viking range line. In summary and again I will not recommend Viking, hence to be forewarned is to be forearmed!!!

Viking has been nothing but great for me. Ive had my oven for years and never did I have a problem. I definitely recommend these appliances for anyone and any kitchen!

The customers that I had wanted the Viking appliances and got the refrigerator. I like the way the door feels. It’s easy to open, it seals really nice, and it keeps everything pretty much at constant temperature.

I didnt like that the Viking refrigerator that I had was difficult to defrost. I also had to call customer service because the refrigerators light was not working and somebody said that the motherboard was not working. So, there were three times that they came and changed, and then they replaced the fridge altogether. The technicians were fine, but it took me a long time. I got the refrigerator in February, and finally, the replacement came and happened in April. Still, overall, Im satisfied with Viking.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

We wanted to get a high-end range that had good reviews. We then found a great website that had a good deal on getting a package, because we were replacing everything essentially. We knew that Viking Ranges was a really good brand and wed seen them in some houses we looked at. The range has been amazing, and the hood has been great. I really liked its quick heat control.

Viking VDB451. Nothing but problems since purchase installed October 2012. Unit would not run on a GFCI breaker, had the technician out several time then called the factory and they said take it off GFCI breaker. Viking was out again for a blower issue. Now the dishwasher will not complete any of the cycles. After 3 years of use the technician is blaming a 30 discharge extension that was installed back in 2012. Will never buy another Viking product again. I have 8 repair receipts between diagnosing and ordering parts.

The Viking range is nice-looking and Im very pleased with it. Right now, Im still trying to get used to it. Its a little bit different than the previous one I had. Also, I had to make a few adjustments because the back was a little above an inch higher than the one I had. The only thing I dont like is the color of the tops of the burners because if anything drops on them, they spot and it looks speckled. It doesnt look clean. If those could have been black, that would have been great. I dont know if I could buy replacements for them and if theyre in black. Ive paid a bunch of money for this and Im not so sure that I want to put a whole lot more into it. Other than that, its a beautiful piece of appliance and I would recommend it. Its the focal point of the kitchen and I did not swap out the vent that I had because the range matched it perfectly.Also, the company I bought it from is fabulous. They were there with me the whole time for delivery and installation. All the guys were wonderful when they came in and they were so careful in bringing it in. Then, I had a follow-up from Viking. After the range came in and it was installed, they called to ask me if everything was okay, if I was able to get it, if it was working, and if I was pleased with it. I have been totally pleased with the company.

When we moved into this house, it already had Viking appliances in it and nothing else would fit. The lady who lived in this house before told me not to get Viking products, but we had to go with Viking and we were stuck with them because of the way that the house was designed. With Viking per se, there has been no problem with the quality of their products and the way that weve been treated, but our experience with the distributor has not been good. Our experience with the whole process of getting the specific appliances that we needed and getting them installed has been anything but good. We got all the products that we purchased, except one. Although it has been a few months since we made our purchase, we are still waiting for one of the products to be shipped. We were told by Milcarskys Appliance Centre that we were going to get the exhaust fan that would be put above the range and this was approved by the Viking vice president for this region. But whenever we called Milcarskys, they were always telling us that they were still waiting for the mounting bracket and I don’t know how long that would take. So, our experience with the delivery was not good.It also took us an extreme amount of time to get our Viking refrigerator installed and it was a very difficult installation. Then, after the installation, we had to make a service call because the fan in the freezer was not working and there was a lot of water collecting. The people who installed the ref didn’t know how to put it in and if we had not made that service call, something would have happened to the freezer. Nevertheless, our Viking appliances have been working well so far, but theyre very new and it’s too soon to tell if they will last.

Ive had issues with igniting my Viking stove. Ive also had some gas smells from the oven. Still, Vikings reps were responsive and helpful. I had a good experience with their customer service.

The Viking Pro dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like flooding, but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it MIGHT be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new controller board so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!

We made a big city-to-city move and bought a new home in another city. A key feature of which was a custom high-end kitchen renovation of which these Viking appliances are a core feature and part of the financial value of the decision to purchase this home. Weve never had high-end appliances in our past because we couldnt afford them nor did we really think we needed them.The appliances were professionally installed as part of a kitchen renovation by the previous owners, purchased new, and they were less than four years old when we moved in. Its a Viking Professional, 48-inch wide range which is one of very few of that width, and a very high Viking Professional refrigerator. We moved in mid-2015 and were approaching two years in the home. Ive had six service calls and multiple, very expensive parts replacements in the Viking gas range and the oven has not worked since we moved in. Initially, it turned on but the front panel was overheating excessively to the point where you had to put oven mitts on to turn the knobs. It was that hot. Also, when we first moved in, we had trouble with the refrigerator initially and I hadnt really noticed because we were busy moving in and doing a lot of take-out. I also didnt notice the problem with the oven until a month or so in.Now that Im looking back on it, what happened is our local service partner - who is a Viking certified partner and is one of the top family-owned appliances repair companies in the entire city with a very good reputation - has told me repeatedly that there is no telephone number which their service partners can call. They have to email as the only way to communicate with the parts department but Im assuming that with Viking as a provider or manufacturer, they had a parts plant here in Canada. First the service guy said there are problems like the door wasnt fitting perfectly flushed and he thought because of the clients who had problems with the door hinges that if we replace those it might seal the unit better and therefore address the overheating issue because he wasnt getting any error codes at that time when he did a scan of the electronics inside the oven. He decided to do that and he also ordered a griddle and the main knob, which I knew was gonna be an expensive part. I figured it would be about $600, plus labor and it was. It had been chipped and sheared off by the previous owner when they installed the kitchen. They sheared it off with a piece of granite for the counter when they were doing the renovation so, I knew that was gonna be expensive, but that has nothing to do with the ongoing issue.We replaced the hinges and another small component. Those parts took six months to arrive. Every month, I was calling the local service partner and after the second or third month, because I didnt wanna push, I thought maybe theyre back ordered. It turned out that Vikings parts plant in Canada and the whole manufacturing facility plus customer service had moved to the United States across the border at the same time that our parts order went in. Not only that but by the time they identified that Viking had actually lost the order six months later, they claimed they never received it. The customer service call center had moved to a second US location like within a years time so, there were multiple communication operational issues on the Viking end.By the third time, I asked them to call Viking parts and escalate this because Ive been with no oven for two months and the first $1,000 repair didnt do anything. The lady insisted that there was no way to do that. They dont have a phone number like the technicians and if theyre on site and they need to talk to a Viking technical support personnel, they have a phone number they can call. But between the service partners and the parts department, its only by email. We waited six months and we identified the issue four months later.They sent another email and Viking finally replied and said they dont have any orders for those two parts. They replaced the order for both parts in month four and its like they should have those parts within a couple of weeks. But two weeks later, I hadnt heard from the local partner. So, I called them and learned that the second part is on back order and it wont be ready for six weeks. When those parts finally came, the technician was very good, knowledgeable and he has a lot of experience, which is rare out there with Viking. He replaced the parts, tested it and it seemed to be okay.The very next day, I was all excited so I bought a roast. Within about an hour to an hour and 15, I noticed the oven had shut off automatically and would not restart. At the same time, when the panel would overheat if you tried to use the top of the range to make potatoes and vegetable or if the oven had shut off and was overheated, the gas range atop would not ignite like a safety shut off feature so, I couldnt make a meal. Then, he came and replaced another major component and not only did it shut off but it started to not even ignite in the first place. You wouldnt hear the click before the gas engages and it would not start at all. So, I called the local service partner back and he said that they had built a cooling fan which wasnt part of the original design. But it seemed to resolve the overheating and the spark module most of the time in the repair environment. Sometimes, they cover it for some customers if they complained enough.So, I spent two weeks going back and forth with a very nice customer care warranty person because its out of warranty four or five years later, but its a newer appliance. These things are like $15,000 and thats like a car. Given how young it was when we bought it as part of the home and the cost of the thing, I wont do it. Even if I was a gazillionaire, just on principle, I wont do it nor can we afford to and nothing else will fit in that space either because its a custom kitchen designed around these appliances. I think there are only three 48-inch wide ranges that would fit into that space, gas ranges that are even available from any manufacturer.Finally, I had to fight because the previous owner hadnt registered it. She said she cant do anything for me because they dont recognize a registration for warranty purposes of the original purchase. I went to the package with all the receipts the previous owner left with us for all the renos and purchases and found the bills from where they purchased. I was on hold with the warranty department for more than 45 minutes and I work full time, after all of this for a year and a half. I called her back and I asked if there is a fast track that she could help me out with because I was on hold for 45 minutes and I had called before calling her. I called back a second to the number she gave to me in case I got disconnected and waited another half an hour and I was just getting frustrated. I figured out for myself on their website that I could do it online because I had the receipt and the serial number and the date and all the information required.So, I did it online myself and then called the customer service person back and told her that it was done. She said that now that its registered, shes going to ask their regional service manager for Canada who works with Canadian providers if they will, as an exception given what Ive been through, still cover the cooling unit to go with the spark module. I dont know how much the cooling thing would be but its probably another $500. Weve spent about $4,000 or $5,000 on these appliances in 17 months and theyre less than five years old. Thats parts and labor and the labor is like nothing compared to the cost of the parts. So, she said shes gonna ask for an exception under the circumstances.I waited and it was 10 days or two weeks later that I got a voicemail message from her letting me know that their service manager has declined to cover it back for me. Im usually a fairly reasonable, calm person, but I was like going up straight. I got really angry and I called her back and as calmly and politely as I could, I told her I dont think shes being reasonable. Not her personally but the process and the disconnected communication. I would like for their regional sales manager to please talk to my local technician from their service partner directly so they can understand the history. Then, he might make a more favorable decision. Eventually, the technician had to send a big detailed ticket of the most recent part replacement that he did, his idea of the diagnostics and circumstances and what his recommendation was. They talked on the phone together and it was approved right away.My impression right now of Viking as a manufacturer and the post-sale service is not positive. Ive worked in the network telecom business most of my career. Customer market facing and I know a lot about manufacturing, about different types of business operations and customer service but Ive never seen something this bad in my entire life. Until I see it given, what Ive experienced so far, I have no confidence that this repair part replacement will address the issue. Id really like them to ship me a brand new replacement oven, in working order, and install it for me cause at this point, I think we have a lemon. I feel its a defective unit and it should probably be replaced.I dont want what happened to us to happen to other people. I had seen the negative reviews because of the problems that we were having from the beginning and if we had known this, we might not have even purchased this house. I would recommend pretty much any other brand. Thats a lesson Ive learned from this manufacturer.

I have owned Viking for the last 15 years, in 4 different homes. One of my kitchens is a full suite of Viking appliances, with a 48 range oven. In the past 5 years Ive moved three times, and each move I purchased a Viking range, to make me feel like home. Over the course of the last 5 years, I was able to experience the changes, primarily changes to cut costs, but the warranty was 3 years, something that Viking was very proud of. So, I continued to purchase with confidence. In May of 2014, I purchased a range with a 5-year warranty, which remained at my old address.My last range purchase was Oct. 2017, which I believed to have the normal 3-year warranty. I had to change the oven fan last year, which is an ongoing problem with Viking. There are also ongoing issues with their oven doors and grates, which prompted my call to Viking customer service today. I wanted to schedule service for the continuous problem with the fan, the oven door which does not close properly, discoloration on the stainless lip that meets the burners, unsafe oven racks.The customer rep that took my call, was rude and told me my warranty was expired. I told her my range is less than 2 years old. I was shocked when I learned that my warranty was up, and with her rudeness and dismissiveness. She told me that Viking changed the warranty program and that I should read my manual. I then called the company I purchased from and they confirmed the 1-year warranty and that I should have read my warranty before purchase.I feel as though Viking has been dishonest with customers who are repeat customers and familiar with them. There was no way for me to know about this change unless the salesperson made me aware of it, and they may have not known themselves. At the time of this purchase for the range or for any purchase of any appliance, which I have bought my fair share of, I have never been given manuals to read before purchase. Ive always relied on my experience with products, companies and salespeople. This is disappointing as I have nowhere to go and this point, no one ever contacted me with perhaps purchasing an extended warranty either. Im confident that Im not the only consumer whos experienced this surprise in the last 2 years. And Im also confident that customers whove spent well over 30K in repeat business would be treated better than a buyer beware clause.

We’ve had our old Viking Range for at least 14 years. We did some comparisons this time but still ended up with Viking because of our past ownership. The quality of the new range is top-notch and it has the ability to do the low simmer on the burners, which is really nice. In the oven, the slide rails are really nice, for the racks, too. The Viking dealer was terrific, knowledgeable and very nice and we had done a lot of background research so we didn’t really have many questions for them. However, we had a problem with the oven igniter so we called them back and they had somebody out to fix it the very day that I called. They were completely supportive.I love the burners and the oven itself and I’m getting used to using convection. The old oven didn’t have convection so I’m playing around with temperatures. I really like the new ranges quality and some of the features but there could be some improvements. One of those is the oven fan runs for a really long time after I turn the oven off and it is annoying to have that constant fan there. The oven window and the oven light are really miserable. There might be better ovens out there, in terms of the oven light, oven window, and that annoying fan. But other than that, it’s really nice and sure is pretty.

Same problem as the rest with ignitor constantly running. They replaced one on warranty and here we go again at the cost of over 300. You can almost buy a new and different stove for a few dollars more than the coming repair bill. If there was a recall on the ignitor, they sure didnt contact me of the problem. My wife hates it. She wishes she spent the money towards a new car.

I was choosing between a Wolf or a Viking and at that time, Viking was having a rebate so I went with them. I like that it was made in America and have the stickers on it but the quality is horrible. On Thanksgiving day, it caught on fire. The conduction oven doesnt work and the regulator for the gas has had to be adjusted three times. The product is a total lemon. Im working with the supplier who says hes working on my behalf with Viking and I am going to go to every review site I can find and post if they dont do something to remedy this $5,000 stove that I invested in. Prior to when I first built my house, I bought good appliances and I was hoping that this Viking would be even better and this would be the last range that I would have to purchase, being of the quality. But every time I bake, it rattles the vent or fan but theyve tried taping it.My husband and I are so disappointed. We made this decision together. I cook all the time and it doesnt even completely work. It caught on fire because they didnt connect it to the gas thing properly. It wasnt a plumbers fault. They didnt make the stove correctly so I am upset. Its documented through the repair person including the type of visits. I even had a plumber come and look at it separately from the repair person. Even the repair person said Viking is not very good at standing by their equipment once we get it. And thats from the person whos selling it in his store. Unfortunately, Im all the way in Hawaii so I realize they dont want to pay shipping. I had a KitchenAid prior to this and I didnt want an electronic motherboard. That was another big decision maker, cause its very humid in Hawaii. In Vikng, the knobs are on the front so I felt its a better investment cause in the long run the motherboards breakdown. Also, theyve had to move the range in and out and its gotten scratched, not because of anything Ive done. The racks are now uneven inside of it because the repair guy has had to take them in and out so many times. My husbands tried fixing it himself but the only thing thing that works properly are the burners on the top and thats it. Everything else is wrong. Ive had to call Viking when it first caught on fire. Its still under warranty but it is only good for so far. And in the first three months, this thing has had four repairs and thats not right. They should try to work with me and replace it. But theres been no contact and no accountability.

I will never but another Viking appliance. Our Viking appliances are also 6 years old. We have $30,000 Viking appliances in our kitchen. They are six years old. Three years ago the refrigerator/freezer leaked water all over the hardwood floor, causing considerable damage. Last fall, our closed system failed (the compressor and entire cooling system - a repair costing more than $2000). At the time, Viking told me that a failed closed system is not unusual for the age of our refrigerator! It sounded ludicrous to me, but because that “piece of junk” matched everything else in my kitchen, I sucked it up and spent the money to repair the refrigerator.Then two weeks after the closed system was replaced, Viking sent notice about a hinge recall, claiming the door could fall off. I did not see anything wrong with my refrigerator door hinges, but I called Viking and was strongly urged to replace the door hinge. Immediately, after replacing the hinge there was a significant problem. Now, the door does not close properly. Lo and behold, six weeks later, at the end of 2011, Viking issued a second hinge recall and this time offered customers a reduced price of $4470 ($4100 plus tax) to buy a new Viking refrigerator. I contacted Viking’s customer service immediately because I wanted to know if Viking was willing to reduce the replacement cost of a new refrigerator to help compensate me for the major repair I just incurred.After 3 months of phone calls and emails waiting for Viking to respond to my request, I finally sat on hold for 20 minutes waiting for a customer service representative (I use this term loosely) who was authorized to help. I explained the fact that I was willing to replace my refrigerator if the cost was truly $4500; but since I just spent more than $2000 on repairs, this new replacement refrigerator would effectively cost me $6500. I asked if Viking would be willing to reduce the replacement cost in any way. I was told, No, the price you have is the price youll pay. I inquired why Viking had not made this replacement offer when my closed system failed before I sunk $2000 into this refrigerator just 3 months prior. I was told that was beside the point and I could take the offer or not, but there is nothing more Viking will do. I advise anyone and everyone who has not already made the purchase: dont buy Viking! This is a mediocre refrigerator, but their customer service is by far the worst and most insulting I have encountered. Yes, I will be buying a Sub-Zero to replace this piece of junk and use a front panel to match my other graphite grey appliances. Note: For others with graphite grey appliances, I have found an Italian laminate by Abet Laminati that matches perfectly (879 Colorpact-sei is thicker than the regular product). I have had a test door made up to be sure it is a perfect match.

Our Viking built-in refrigerator door fell off, on top of my 8 year old son. The hinges that broke were actually the replacement hinges that were given to us by Viking after the initial door hinge recall in 2009. The replacement hinges were only in place only a year before failing. Has anyone else had a replacement hinge fail?My 8 year old sustained some minor injuries. The door, which weighs a couple hundred pounds, damaged my tile and also dented one of my ovens. I am now without a refrigerator as I will not allow the door to be replaced a third time.

Weve heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. Im loving the quality of our range so far. Were a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think its pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, Id recommend Viking.

The dealer had to order everything and it took several weeks but the installation of the range went well. However, the installers demanded to be paid upfront. When you schedule the installation service, you had to pay for that at the time even though you may have been a couple weeks out. That was the only thing that was kind of sketchy but it worked out. The range is a beautiful unit and it works well. Were happy with it. I like the induction heating too.

We went shopping for a refrigerator and Viking was highly recommended. It also had good reviews. The quality’s fine and I like the amount of space it has. Id recommend it overall.

Four years ago, we were redoing our kitchen and I saw the Viking refrigerator at the appliance store we were at. At the time, Viking seemed to have a better warranty. The Viking refrigerator is a good product and were pleased with its quality. It does a good job keeping things fresh longer than our previous refrigerator. It was a little difficult though to get the Viking reps on service when we had to get the refrigerator serviced, but they eventually got around to it. I had to wait over a week for an appointment. And then, they had to order a part which actually never came in. And so, after about six weeks, they ultimately replaced the refrigerator rather than try to find a part. They did the right thing in the end.

I first heard of Viking Refrigerators from friends talking about the brand when they were shopping for the prices and we purchased from them because my husband likes the look. We got the French refrigerator and Vikings team was friendly and helpful. But its a little concerning that it came with issues. There was something wrong with the door and there was a dent on top of it. I called the company that I purchased it from and they weren’t too responsive but I was able to get a small discount off the fridge and someone came to fix the problem that I was having with the door. The person who came out was surprised that they shipped it out to me in that condition. We had the issues resolved but I feel like it doesn’t live up to the name that I’m used to hearing about, at least for this model.

An open letter to Viking Range regarding the Viking built in refrigerator. I recommend everyone that is fed up with Vikings horrible quality and lack of customer service email the CEO, COO and head of sales. I am writing to you in order to share my deep disappointment with my Viking 36 built in refrigerator. I purchased my refrigerator way back in 2005, when we were remodeling our kitchen. We looked at both Sub-Zero and Viking, and in the end, chose your product because we perceived it to be of higher quality, and were impressed with the fact that it was built right here in the U.S.Over the course of the years, the defrost function stopped working, the ice maker water valve failed, and the door hinge has been serviced 5 times! We received a call informing us that the hinge would need to be replaced once again, but we had the option to spend $4,000 to receive a replacement unit. As a customer who spent nearly $8,000 on a unit that we expected to outlast the remodel, we are shocked to be faced with the choice of either experimenting with yet another hinge, or spending $4,000. We have a 7 year old daughter, and in my mind, having this unit in our home any longer is out of the question, knowing that the hinge issue is still unresolved. We have lost faith in the safety of this refrigerator. I have attempted to work with your customer service team on a resolution, but the only response we receive is that, as long as the unit isnt irreparable they wont replace it. In my mind, this unit is beyond repair, given the countless issues described above, and the safety issues with a minor child in the home.I think it is important as the CEO of Viking that you hear the direct voice of the customer. It is very unsettling that Viking has put us in this position, and has far from lived up to its promise of superior quality.

Being empty nesters, and retired we rarely use your oven, except for when company comes. So even though it was past the warranty, plus we had a problem at the beginning with the settings of the range, we believe this range is a lemon. They say because we didnt have complaints earlier, its not. Customer service was horrible! Our oven stopped working during roasting our prime ribs, we had to ask neighbors to finish the prime rib and barbecue the other one; the hot dishes that were going to go into the oven after the prime rib was done had to go to other neighbors house. We would call customer service and ask them to return our call, but they never did. So we had to call over and over again. That meal was at Thanksgiving time and we still dont have it repaired yet, and they called saying the part hasnt come in so theyre canceling tomorrows appointment! Right during the holiday season when we like to do a lot of Christmas baking! So its ruining our Thanksgiving and Christmas! Thanks a lot Viking! Learn from us, and our experience: never buy a Viking!

Viking is a well-known name in the industry and their range was the highest and top of the line range we can use without a direct overhead exhaust. However, we didnt have a good experience with it. Every time the exhaust fan came on, it vibrated and made a terrible noise. It was intolerable. Their service guy said it wasnt leveled but it was leveled fine when it was installed. Nobody could figure out why it was making the noise when the exhaust fan came on. I said, Obviously, somethings loose. Its vibrating. And it took them seven trips, two different service companies, to figure out what it was and it doesnt do it anymore. It was very frustrating on our behalf. Wed probably not buy their product again because of that. It was also delivered with a broken grate on top too. I had to go into the showroom and exchange it for the grate they had on the display. From day one, when it was delivered with a broken grate, right away I was upset. If I spent $500 or $1,200 for a range, Im okay. But it was $5,000 so Im expecting something to be worth $5,000, not a vibrating thing that was making noise. I have a service contract that I paid another $500 for so they have to come to me. It looks beautiful and it works great now, but the first year and a half was a disaster. And Im not quite sure how they fixed it and if its gonna hold up long enough. It was probably dropped or mishandled during its original shipment from its factory to its final destination that was why these problems came. Till today, its working fine, but Im not happy with the whole experience and would definitely not recommend it.

I used to be a restaurant owner so Ive always known what a great product Viking gives out. My daughter is a chef so shes heard of them, and we have some friends that have Viking. Everything was great. The Viking dealer was very friendly, professional, and knowledgeable. The range is perfect and has excellent quality. It was sturdy, perfectly flamed, and keeps the temperature. All is very good, and its a stove that I only buy once in a lifetime. Everything I need as a cook is there, and I dont need to buy anything else.