Ive been very familiar with Viking for many years but Im very unhappy with their service, and the service who I bought the Viking from. I knew it was a floor model at the showroom and they told me that it had been out there for less than a year and had never been used, and it was like new and would have the full warranty. But several pieces broke within 24 hours of me getting this $10,000 refrigerator. It keeps things cold but all of the door inserts, such as the shelves in the door, all were broken. When I called Viking, they said that this was a five-year old model. It had been sitting on the showroom for that long, which was never disclosed and they wont cover anything. It was a very disappointing experience and makes me want to avoid using Viking. It’s a nice refrigerator. Unfortunately, they are selling it through dealers that dont understand their process and theyre not standing behind it and not willing to stand up to their dealer. So, its not a company I would want to do business with again.

I put a quarter of a million dollars in my kitchen in the house to upgrade and renovate it, and I got a Viking story from hell. We bought Viking appliances for the name because they have a good reputation and my wife liked the way the Viking appliances looked. So we got the Viking stove, double-door French oven and dishwasher. The whole kitchen was gonna be Viking. But their refrigerator was a disaster. We got the house set up then realized you also buy appliances for the way they might sound. In fact, we don’t have a Viking refrigerator anymore. It was so loud that I didnt care what I ended up with but I was not going to keep it. My wife liked the look so much that she didnt wanna give up the refrigerator. We had even built kitchen cabinets to fit everything because it needs to fit the Viking refrigerator. But it was way too loud. And lots of people agreed. The oven also makes a lot of noise when it’s cooling but it really doesn’t bother me because it will cool down. We know that I don’t have to live with it 24/7. But the refrigerator, when that compressor was on and it was on for most of the time, was very loud and annoying. I don’t think it was defective though. I think that’s the way they make it. The main sound that we were hearing was the sound of a fan that comes on in the freezer, blowing and cooling the refrigerator. I spent hours going back and forth with Pacific Sales, asking what was wrong. They sent people out to the house and tried to repair it to see if that was the problem. They even put another compressor in it. I was beginning to think every high-end refrigerator is gonna make noise like that because they put the compressors up on the top. On the old refrigerator that we had, a Samsung, just the kind you buy at the Home Depot, the compressor is down on the base of the unit and back so whatever noise it made was muted by the wall and the refrigerator itself. But when I went over to the Wolf store, I couldnt believe I couldnt hear anything. I ended up buying the Wolf Sub-Zero refrigerator and we love it. It’s got two compressors, one for the refrigerator and one for the freezer. The refrigerator is very quiet. So someone needs to fix the Viking refrigerator.

My professional freestanding dual fuel range and oven has been a major bust! I have owned it for 8 years and so far I have had to replace the entire electric control panel. Then the other day I was using the self cleaning function and my control board underneath caught on fire. Sparks and fire coming up from underneath the unit. So extremely scary and dangerous. Viking has nothing say except sorry. I now need $1,100.00 in parts and one of the items is out of stock and they don’t have ETA. The first time my Oven broke it was not useable for 4 weeks!!!! This time they can’t even give me an idea of timing. The killer is I was deciding between a Wolf and Viking and I clearly chose poorly. Carefully think about your high end purchase.

I’ve had multiple problems with the range. It doesn’t go to temperature. It doesn’t cook food the way it should. It takes very long to heat up. The top of the stove is very difficult to clean. I would never buy it again. I had the rack inside my oven replaced. If youre going to pull it out, it has so much play and wiggle room. When you have food on it, it dips down because there is so much play. When I replaced it, they told me it would probably do it again and they were right. It did. So I am not truly a fan. It’s not worth the money you spent. Also, their customer service portion really needs to be a little bit better. But I do like how the top of the stove cooks. I like the output there. I also like the look of it.

I love the quality of Viking Ranges. My husband had a restaurant before so we had some of their products. We picked it because there’s no electronic stuff. It’s very simple. We tried different stoves and they have electronic components in them and they went bad quickly. On the last one we had, the little plastic with all the stuff that they have where they push the button burned. So, we got fed up with it. Our favorite feature so far with our Viking is the burners. You can put four pots and pans, big ones at a time, and have enough space to cook without having to move anything. Also, the lady who helped us at the dealer was super nice. Not only did she know what she was talking about when we asked for stuff, she showed us a couple of them. Viking is worth the money that youre spending on it.

I had a Viking range when I lived in Southern California for 20 years and couldnt kill the thing. Initially, I purchased it for status. It looked so great in my house. With a culinary background, I quickly found out that this range was amazing. It performed. I moved and could not take it with me. We finally built our forever home and one of the requirements was that I bring that Viking back. I have a whole Viking kitchen. The window in the range in the oven part of it is not the same as it used to be. This seems like it needs some kind of gasket around it. I sometimes see steam between the glass. I was told thats normal but it wasnt like that on my other range. But all in all, it works really well. I love it. I had a GE in another home and it was like junk. You couldnt clean it. It’d scratch. I took the air filters out and washed them. They fell apart the first time. You dont get that with Viking. It is a lot more money but you get what you pay for. I tell people if youre going to invest in appliances for your house, this is the way to go. Its everything you need and Viking stands behind their product.

Viking was recommended to me. Everything seems to be good so far with our refrigerator. I like its unique system about the vacuum pressure in it. The design’s fine. I’ve owned Marvel, and I’ve owned Viking, and another one. Theyre all good but this Viking is a more modern one than what I’ve had in the past. The quality is so far, so good.

I like to cook a lot and I chose Viking because of their reputation for quality. It’s very well-made and its going to last a long time. I like the burners and the heftiness of them. The six burners and the full-sized oven were perfect for Thanksgiving dinner. The convection oven definitely cuts down on cooking time. Having the higher BTU burners cooks everything a lot faster. Things boil faster. The ability to maintain a simmer without having to constantly watch it is nice. The range looks professional. It’s almost like a statement piece in the kitchen. I’m super happy with the product. It’s better than other ovens I’ve had in the past. It cooks more evenly. I’ve had gas ovens before that didnt cook evenly and my Viking range cooks pretty well. It holds temperature well for a gas oven. Additionally, my experience with the dealer was excellent. They were knowledgeable about the product and it was easy to set up delivery.

I have a Viking stove - the broiler broke. The repair person says we need a 6 position selector switch that is no longer available - PJ030015. I called Viking and they essentially said, Tough luck. Your expensive stove is useless because we dont have parts anymore. Outrageous.

Our Viking Range is wonderful. We purchased it from Eastbank, and the people there were very good in terms of the installation and explaining all the features so that we can make an informed decision. I like the ease of cleaning it. When something bubbles or spills over the cooktop, its easy to clean it. There arent a lot of grooves where food can get stuck in. The only downside is that the oven has two knobs. One of them turns the oven and the other is for the temperature. Its a little counter-intuitive and not easy to see. Other than that, our experience has been very good.

My Viking double oven is a piece of junk. It never properly worked. Ive tried several times to get the ovens fixed and even the repairmen say that Viking is having serious manufacturing problems all related to maintaining heat. My cakes come out in a wavy shape because the heat isnt evenly distributed throughout the oven. The oven is so bad now that it cant stay heated; Thanksgiving turkey wouldnt cook because the oven couldnt sustain an even temperature after an hour or so. I tried turning on the convection and the fan wouldnt run. Just put in a pork loin roast, and the oven couldnt maintain its temperature. Another piece of meat destroyed by Viking. Piece of junk for $7,000!!

We had a new $8000 refrigerator from Viking. Over 5 years we had it repaired 18 times. The refrigerator was recalled so Viking charged us half price for a new one about 8 months ago. This evening - all of the food in the freezer is now thawed out. The refrigerator is not getting cold. Youve got to be kidding. Even the replacement of the recalled refrigerator isnt working now after 8 months. We have an old GE refrigerator out in the garage that weve had for 16 years and it still works perfectly with no repairs in 16 years. So tell me, what is better, the EXPENSIVE OVERPRICED 8-MONTH-OLD VIKING - OR 16-YEAR-OLD G.E. that has never needed repair?

My previous range was also a Viking, when I went to replace I looked at a number of different models and ended up with another Viking. Love the range. The only issue is that the burners aren’t sealed so it difficult to clean.

My first issue was that EVERY drawer cracked and they refused to replace them when it was clear that the initial cracks happened at installation. Pirch, where I bought the unit, did the honorable thing and resent new ones. This was in the 5th moment of ownership. Thanks Viking! My Viking fridge is now completely out after 9 months and they will get to me after 10 days because they are busy, despite the fact that I told them I have small children. They use 3rd parties who dont care about anything, except to bill Viking. They allege to have fixed their issues and service with the ownership, but that BS as the product is not impressive and the service is a zero. I gave 2 stars for the products good looks, but its all downhill after that, especially after 13k spent! Pos note: Customer Service lady was friendly/respectful.

We bought a Viking refrigerator 15 years ago. We purchased a new refrigerator to replace one that wasnt working anymore. We had no choice but to buy another Viking because we invested in cabinetry and it’s the only thing that would fit. However, it doesnt fit even if the specs said it would. It was a disappointment. The current model is two inches deeper than the original side by side that fit in the 24-inch cabinet. Viking would not take it back but the appliance company would, but we had looked at other side-by-side models. We would have had to use a stainless and our panel wouldn’t fit. In addition, nobody makes a counter depth refrigerator anymore. Wed have to invest in the columns to do that, and they’re significantly more expensive. We’re stuck with the Viking refrigerator. Also, they gave us a deal and we had gotten a dishwasher for free that came along with the refrigerator. Vikings specs need to be more accurate in terms of calling something counter depth when it’s really not counter depth. The refrigerator freezes things on the top shelf. Then we had a hinge problem. We had people out of here twice to fix the hinges. The door is also extremely heavy and has a metal compartment on the door. And it’s much heavier than the other unit. Although its a great refrigerator, I’m not enamored with Viking products. I also own a second Viking, a 36 inch with a lower freezer, which is still working after 15 years.

After an extensive and expensive kitchen remodel, our wall oven has failed 3 times. I have been without a working oven more months than it has worked. This time we are going on 7 months and still no repair. The motherboard must be faulty and burns out (this will be our 3rd motherboard replacement). I do not believe replacing the motherboard with the same faulty one is going to change anything and we will be back in the same place soon after the repair. I actually cook and use my appliances and I am so frustrated with the service from Viking and the products! Never, ever buy from this company. Buyer beware, you will spend thousands of dollars on repairs.

We bought a brand new Viking Professional 301 Series Built-In Dishwasher when we moved into a new townhouse 18 months ago. It hasnt worked in a month, although we have had 4 service calls and 4 parts replacements in 3 weeks - after the last visit it flooded the kitchen floor after the tech left. I think we have had 8 service calls in 18 months. There is obviously a problem with the dishwasher (it has been discontinued) however Viking refuses to consider replacing it. Viking does not stand by their product - rather than provide us with a working unit, they prefer to jerry-rig a series of failing repairs. This is one of the worst customer service experiences we have ever had. I would not recommend Viking to anyone. I understand that appliances fail, however for us the failure has been the integrity and quality of Viking Customer Service. What a disappointment.

When we had a home built, the builder was using a specific vendor and they had a Viking package deal that appealed to me. The refrigerator has been good so far. It works great and I like the space at the bottom thats below a couple of doors which allows you to store longer and bigger things.

I was all the way around looking at different places and I ended up buying the Viking fridge through the kitchen design place that I used. One thing that was attractive was the breakdown in price when I bought four appliances. I like the quality of the Viking fridge. It does the job well and I like the design. However, when the ice maker is in ice making mode, the arm is down and the drawer is full, then I open the drawer, a whole bunch of ice gets pushed out to the back and on to the floor. When I slide out the drawer, the arm takes some ice cube with it. Theres gotta be something that wasnt done quite the way it should be because I always have to put the ice maker arm up when I can see its getting full. Its not really engineered very well there and I wish that was a little different. But I like the way it looks and the way it feels sturdy when I use it.

We bought our Viking range through Best Buy and the customer service was good over there until we started getting the appliances. They said it was like a white glove delivery. They took everything apart and installed it and it wasnt smooth. The fridge door was damaged and they swapped it but it wasnt good. They brought another one and it was exactly the same problem. We had to change it two times. They left that plastic that covered the stainless steel of the fridge. They didnt remove it well so its hard to get it now.Then, the first person that came to install the range said he didnt know how to install a gas range and an electrical oven so he just walked away. The other people that came to install it had the pieces they needed to bring, but they didnt have any other time to come and my husband and I had bought tickets for a concert so my husband had to miss that. I had to go by myself and we lost the money on that. And the guy was saying racist things. Also, the dishwasher came and it was completely destroyed. The door was all bent. We moved into the kitchen without the dishwasher. Then they brought a dishwasher and they installed it bad. They sent us the new people to install it and those people treated me really bad. It was a battle.If Viking has their product represented by Best Buy, it wasnt good and unfortunately, that’s reflected on Vikings product. But when we had a little problem with our range and we had to call Viking for the warranty, which was surprising, they resolved it. They sent a company that will come cover my area and they came after I called. It was relatively fast.

I wanted a 36-inch range with six burners, but not so many people made them back then. Ive had one from Viking Ranges and have liked it. So, I recently bought a new one at Best Buy and the team there was great. However, my first one was made so much nicer and everything was heavier. They dont make ranges like they used to now, though I would be perfectly satisfied with it if I never had my first one.

Viking delivered an damaged range, door, control panel and vent. Took from June 19 until now July 25 and still refused to take back damage product. Was told Not their policy. They dont take back damaged, they send repair parts. Delivered a double door refrigerator which was also damaged. Basically they sell scratch and dents for full value and expect consumer to be satisfied. Their customer service representative was about as rude as you can get. The company will never be recommended by me and I will make it a point to tell everyone I know that they should NEVER consider a Viking appliance!!

My husband bought the Viking dishwasher and he wanted a matching appliance. We did the purchasing through ABT and they’re great. We think that Viking is a good brand and it looks nice. We got the French doors and set it side by side, like our old KitchenAid which was there when we bought the house. Our Viking refrigerator is fine, but the clips that hold down the racks in the freezer keep coming off from day one when we havent had it for very long, six months at most. ABT came out last week but they never did anything about the clips. So I told my husband to make sure to ask them about it when they come back out. We’ve called ABT to have that corrected. Were waiting for them to call back.Theres also one minor thing. Most refrigerators have feet you can adjust if it needs to go up or down an inch. Viking doesnt have that. We have a two-inch gap at the top of the refrigerator, between the old cabinets and refrigerator. They were able to adjust the KitchenAid to go up to it and with the Viking, you can’t. But I liked the style of the French doors and those big shelves and big, perfect trays.

Th experience with Viking has been good so far. The silver is fantastic but it’s funny how things are made nowadays. The old Viking stove was a lot heavier and solid compared to the new one. But the stove works great and I have no issues with it. When it first came out, they had to come and fix the seal on the front glass. During manufacturing, it was smooshed and not done right. But they fixed it quickly. I like how quickly and evenly the range cooks. But in trying to clean it up, I take the grates on and off and I noticed that the shiny part that’s the top of the stove scratches super easily. My last one didn’t do that so the coating isnt as good as it used to be.

Vikings reputation is certainly solid, and from looking at their reputation and their reviews, I thought that they might be the best one. I bought a Viking range from Nebraska Furniture Mart in Des Moines, Iowa six months ago. But it took a while before we got it as we waited for the installation. The installers did a good job though. We also had an issue with the unit but that was because we didnt read the directions as well as we shouldve had. We didnt clean the unit up first and we had a smelly oven. But they sorted it out for us and our interaction with the customer service team was good. That aside, the quality is excellent and overall, the Viking range performs much better than our previous one. Id certainly tell others to check Viking out.

First issue: Self Cleaning never worked. Wiring problem. Had to pay out of pocket. Second issue: Turned on the self cleaning this morning on the large oven and the inside glass blew up inside. Thank goodness I was home. Scary when an upscale appliance goes south. Anyone had that happen? Please advise.

The installers didnt convert my unit from natural gas to propane. And that caused a lot of problems for us and the oven. The oven produced a lot of soot on the backsplash and that led to me calling about it. And then they discovered that it hasn’t been converted the right way. Though Viking did not install it, they ended up replacing the unit. Since then, its been just fine. My builder was involved in the negotiations to get a new one. I dont know how Viking responded to that request but I got a new one and I didnt pay for it. And before it came into my house, it has been converted. We like it, and it seems to be working. Im relatively pleased with the product itself.

The quality of the range was okay, but after a few months, the igniters were not lighting up properly. Then one time, I opened up the door and it came off, so I dont think it was a good range that we got. They came once to fix the door and then they came out again to fix the igniter. I wish I had a better stove.

We were renovating our office and we wanted a standalone refrigerator so we would have enough space for our entire office. The size of the Viking refrigerator and the way the door pulled out was helpful. Everything is good so far. We hope that Viking stands by its name.

We like our Viking. I like the way it produces heat overall as a stove and the griddle has been really good cause we cook every Sunday on it. The only thing that I have a problem with is my convection oven fan, for whatever reason, hits in the back when I turn it on.

We had a Sub-Zero and then we decided to try a Viking. We wanted a freezer on the bottom rather than the side to side, and it’s stainless steel. However, we’ve had some problems with the freezer as it stopped working. Somebody came in and defrosted the drain line or whatever that gets clogged up with a hair dryer. We had to spend about $400 to $500 to get that fixed as it was out of the warranty. Also, Im not all that impressed with the set up for the authorized repair. We called customer service, and the repair people are coming again tomorrow. But it’s like I’m talking to somebody where I got a phone bank somewhere, and it’s not a local business. For one thing, we can’t find the stupid model number or the serial number. They’re underneath somewhere strange in the back of the freezer, and one can’t get down there to see it. Also, the other day, one of those bookcases with the sliding shelves on the door broke apart for no reason. I had to order from Viking a new one for a couple hundred dollars for half of one of those bookcase sliding units. It’s so stupid that I’m trying to get that plastic. This unit just broke apart for no reason, and then I’m trying to go find the model number and the serial number so that I could talk intelligently with Viking support, and I can’t get it. The only way I found it was to go back to the original invoice from ABW who were the people who get all the appliance for us when we were renovating the kitchen. Other than having these incidents, Viking is a good refrigerator and we like it.

My brother-in-law used to work for Miele and he was always thinking of it. But some of the restaurants that he worked in had Viking Ranges and I’ve always heard that Viking was a good product. I’ve always wanted one and since my husband is a gourmet chef, I bought it for him as a gift for this new house that we just remodeled on the lake. The range is at our vacation home and we don’t get out there as much as wed like, so I’ve only used it three times but I am in love with it. It’s nice and it’s a heavy-duty well-made product. Our contractor had it installed, and it was hands-off. The installers came and put it in. We fired it up when we came out the next time and everything worked great.

Purchased this stove (VESC Professional 30 Freestanding) in April 2012 because we wanted a Viking Kitchen. Big mistake. Here are the comments I sent to the chairman and CEO of the company after using the stove for two months: At the front of the cooktop there is a small gap/crack between the cooktops metal frame and the main body of the stove. Crumbs and other waste accumulate in this space, which is very difficult to clean. The GE range and many others have a completely smooth top, with no gaps around the cooktop, making them much easier to clean.We ordered the optional backsplash, not realizing that it completely replaces the original vent grill which has become surplus. Rather than forcing customers to order both, it would be much more reasonable, and less wasteful, to substitute the optional backsplash at the factory and not send the vent grill, offering an corresponding price adjustment. Ranges costing much less have more features and are better designed. I cannot recommend paying Vikings very high prices (the stove cost over $5000) for a poorly designed product and this will be my last purchase of a Viking product.

I always knew about Viking from reputation. We purchased homes in the past and my brother is also a chef so hes used to the Viking products and higher end appliances. I was in San Francisco and our home builder had Viking as all of our appliances. I have my whole kitchen, as well as the dishwasher, the refrigerator, the stove, the microwave, and the oven with the Viking line.The refrigerator is great and I like the look of the French double doors. Ive had the refrigerator for two months but its not working at its optimal level. The ice maker doesnt work. But it was a good experience when I called Viking about it. They were able to set me up with a local provider. However, the local provider just came out a week ago. And it had taken them almost two weeks to come out to fix it. And they still had to order a part and its gonna take a little bit longer so I had to go to Starbucks to get ice.

I wanted a more professional range and for the price, Viking offered the most features in the budget that I was comfortable with as far as PTU, capacity, and self-cleaning. Testing was not offered by similar brands in this price range. The cooktop is great and the baking has been great. It was quick to get it from the company that I bought it from but I wasn’t thrilled with the third party delivery service they had. But it’s all fine. I’m happy with it so far. Viking accommodates different budgets, styles and features so it’s definitely worth looking into.

One of the burners of my Viking range doesnt light all the time but its also 10 years old so thats somewhat understandable. It seems like its good quality. The most important thing to me is that it will kind of last. However, Im trying to buy a griddle cover and its an older model so its not super easy to tell if the griddle cover they sell now kind of will work on it.

Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.

After two repairmen from two different companies offering to repair everything from the motherboard to the seals (for the same stated problem) and spending over $1500, I still cant bake cookies that dont turn into rocks as soon as they cool. No one has heard of this problem (they suggested the $5 inside thermostat which I got). Everything seems to check out but it is like all the moisture gets sucked out of really small items like cookies when cakes do fine. There must be something also wrong with the uneven heat because 2 roasted chickens had to be pan fried (with 8 guests offering suggestions) after 1.5 hrs of cooking at 425. I hate this oven. Anyone heard of this desiccating cookie problem?

I’m an architect so I’m familiar with Viking Ranges through my profession. They had a promotion where they’re offering a free dishwasher with the range and that kind of sealed the deal. In terms of the quality of construction and the materials it weighs almost 400 pounds. My only issue was the control knob on the oven. Even though it’s a very sturdy unit the shaft that held that onto the actual control was made out of cast metal. I just thought personally it was a poor choice of materials but they are fixing it under warranty. It’s actually done through Viking and one of their local representatives.When I had the warranty issue I contacted Viking directly in Mississippi and they were responsive and they had the issue resolved in a day. They scheduled something within the day. I’m just currently waiting for the replacement part and then it’s going to be installed. I would recommend Viking Ranges. Its a high end appliance but I think it’s worth the investment.

Have had problems with Viking dishwasher from day one!!! Seems like I am not the only one!!! Ever heard of Class Action suit????? I am sick and tired of having to unload this dishwasher of dirty dishes because dishwasher wont start!!!! Serviceman is an hour away!!! Viking is shameful and needs to be held accountable!!!!! I own the stove, oven, microwave and refrigerator! Would had gone with Wolf had I known Viking was so cheaply made!! My products arent even 5 years old and rarely used!!! Really thought I was improving my remodeled kitchen.... I was wrong! I want my money back!!!!

Between a Viking and a Wolf, we like the idea of having the microwave above. The Viking range comes with a microwave and so we went through a dealer and got one. The only thing that I dont like is that the stovetop is very hard to keep clean. Its got a shininess, and so it always seems like its very hard to clean. Other than that, the quality is great. I like how quickly it heats everything up. The water boils quicker and the oven bakes a lot nicer and more even.

Weve gone into an upper-end appliance dealer in our area and looked at a couple of different brands but in the end, we decided on Viking. I also had a fairly large Viking grill with the side burners at my prior home and I liked the construction of that. I liked the style which was pretty simple and clean. But I have a problem with my refrigerator and its being serviced currently. Its a little disconcerting having an issue within six months of getting it installed but well see how the repair goes. It is covered under warranty though and customer service is great. Theyre very quick to get me tied into the local authorized dealer in the area and getting that scheduled. Also, Ive ordered some accessories off of their website and I still have one pending now for about three months. There are things that we are led to believe are available but they tend to be on backorder and take many months to finally get.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

My Viking Refrigerator got serviced since the automatic defrosting unit was bad. It would not cool and it took a long time before someone came out to fix it. We went for almost two and a half weeks without having a refrigerator. We dealt directly with Viking and they had to find somebody in the local area to fix the unit. They had to bring someone from about 50 miles out to come and fix it because we live in a not very convenient place. Then the team who handled the issue was very good and professional. Overall, the experience has been pleasant and we really like the quality of the refrigerator. We just did a kitchen remodel and we bought a whole Viking unit including a refrigerator, stove, warming drawer, hood, and microwave drawer. Were very pleased.

The door of the range wasn’t aligned but Viking fixed that right away, and the cooling fan was making a noise which they’re going to replace any day now. The service has been great. I called twice and they sent out someone immediately. I would recommend Viking. It’s great.

Professional Refrigerator/freezer model #VCFF236SS002 - Purchased an existing home with barely-used 2012 Viking appliances. Within a week neither refrigerator nor freezer were holding temperatures. The shelves in freezer were also easily off-track. Took 3 days to reach Viking Corporation since it does not take calls on weekends or holidays, nor after 5pm ET. Once connected to Viking Corp service rep I learned that the appliance is under warranty for 30 more days. But the approved service provider/distributor for the state of WI is in IL, and the first available diagnostic appointment was one week out. The company rep at LV Distributors in IL gave a 50-50 chance that the service tech would be able to repair the refrigerator on the first visit, and could not estimate the time it would take to obtain necessary parts, nor when a tech would return for 2nd time. Calls to local high end appliance sellers & Viking owners about alternative service providers were fruitless. Reading Consumer Reports and other posts from owners in same circumstance makes it clear that this $3600 appliance is a bad choice if one wants a reliable, sturdy appliance.

I liked the quality of the Viking Range that I have observed at a family member’s house. I spent about two hours in the store and we finally landed on a product that I liked. However, I was really dissatisfied when the installer came to put the Viking Range in. They charged me $200 for the install, which I don’t remember having that conversation with my salesperson. I paid $50 to have them install the dishwasher so I thought I had paid for all of my installation fees already when I purchased the equipment. I paid them the $200 because my beef was not with them. My beef was with Famous Tate, who sold this stuff. I then brought my concerns to them. After some back and forth, and then realizing that I was not going to accept their answer, they finally gave me a credit of $200 on the purchase, which completely satisfied me. We also have a slight issue with our oven, where the door does not always close or shut off the lights. It is not pressing that little button that turns the light on and off. I have reminded my wife to call Famous Tate about it.

Viking did make good on the situation and replaced the dishwasher. A premium product needs the vendor to stand behind their product and in this case Viking has done so. Good on them. I am sure the new one will be much better than the previous.

My Viking fridge is really nice. However, the door dented a bit easy. The metal part was dented so we had to buy a new door. Viking didn’t cover it, but I dont know why it wasnt covered. It was weird. It was during COVID, so maybe everybody was stressed out. Everybody might have been worried about catching something. But its fine.

I got a Viking fridge knowing that it was one of the more expensive, better products for kitchen appliances. The purchasing process has been fine but the appliances have not been that great. Within one month of moving in, the defrost sensor crapped out and we lost all the food in our fridge. There was still a warranty for it but we had to lose money. The problem was we purchased a home from a builder and it came with Viking appliances. So that stuff was out of warranty and the builder didnt cover anything. Based on what Ive read, I would go with a Wolf instead of Viking.

I had a girlfriend who had a Viking range from years ago and it worked really well for her with no problems. That was encouraging for me. Although Viking started having a lot of issues, it sounded in various sites that I was reading that they had been taken care of so I decided I would go with the company. The sales rep showed us a lot of variety of different brands of stoves. When it came to us looking at the Viking range, he didnt pressure us and he told us to take our time. He just showed us the various features of it. We were pleased and we went back a second time. We were still satisfied with the way he was handling everything.Were really were enjoying our range. Were happy with the intensity of the heat and how it responds. Its such a solid range and its very efficient. It looks good and it feels good to work with it. Also, we got our range at a reduced price as it was on sale. That helped. For what we paid for it and given the quality, it was money well-spent. I looked at other models of stoves and this one seemed superior for the difference in cost.

The house I bought came with a Viking range already installed, and I like it in general. It’s got a few years on it and it wasn’t under warranty anymore. I’ve had nice, quality ranges so far in my life, and the Viking range is really good too. But I had to have service on it because of issues with the door not being aligned right. The person that fixed it knew what he was doing and treated me well. He gave me good information and did what he could to remedy the issue, so I was pleased with that. He was nice and did a good job, and I would call him again if I had any more issues. The range is mostly fixed but not perfect, so I’m a little disappointed but not heartbroken. I wish it had a little bit more durability, but otherwise, its all good.

I had Viking for 20 years and on our last stove, we never had a problem. But this time, we had nothing but problems. We decided to put in the Viking range when we had a new house built and the first time we used the self-cleaning feature, all the boards were broken. Viking sent people for five months to fix it. They also had to take the range out then they sent in another range. But it was no good, too and the problem with that was you couldn’t bake without the griller coming on. So, we went through the holidays with no stove. And two days ago, they finally had people here to fix that and it’s finally working properly. Other than that, their customer service people couldn’t have been nicer when I dealt with them and they were pleasant to work with. But the problem was the wait time. When we started with the problem with Viking, it was the day after Thanksgiving and it just got resolved two days ago. So, that’s seven months we went without a stove. They didn’t even have people in our area that could come service the thing. In fact, when I first had an issue, I live in upstate New York and they tried to get a guy outta New York City but he wouldn’t come. Then they tried to get a guy outta Utica but he wouldn’t come either. And the clock was ticking, months were going by, and it was like we didn’t have a stove that we spent $15,000 on. They dragged their feet as far as getting us the part or getting somebody here. And the people above the reps I talked to would never follow through. When I asked them to call me and let me know any update, they said they would call me the next day. But two days would pass and I still didnt get a phone call. In the end, they made it right, got a hold of a local company, and spent thousands of dollars worth of parts to fix the stove. Still, for in wife’s perspective, we didn’t buy a refurbished stove. So even though it’s fixed, it’s still not like you get it outta the box. They had somebody come in and put new fans, new controls, and new motherboards, and it’s almost like it’s been refurbished. I’ve worked on a lot of stuff over the years and once you take something apart, it never quite goes back together the same. But Viking honored their warranty. The old stove that we had had a three-year warranty, which was a little disappointing on this stove now on which have a two-year full warranty. Still, the Viking ranges cook beautifully and they have nice features now with the racks that roll out and the ball bearing. One thing about stainless steel, it’s a pain in the butt. But they sent us a product called Thor which really cleans it up nicely. Our Viking range is beautiful stove, well-built, and heavy-duty. But after everything, they didnt even send me something for my inconvenience. Not even a can of cleaner. Viking also told me that the problem is the self-cleaning and that they wouldn’t recommend you really use it. But why are they selling the stove with it? This all started when we used the self-cleaning, which we did when it was new and we were testing everything out. It blew the motherboards out and one thing led to another. All in all, we got a lot of Viking appliances like the dishwasher, refrigerator, hood, and the wine beverage center. We’ve spent a lot of money on their products. But I wasn’t too happy with the stove in the last seven months and I would not buy another Viking stove again. I would neither tell my friends to spend $15,000 on a Viking stove, and have them call me up and say, “Geez, I bought this stove and I’m having the same problems you did.”

My 36 gas range is 10 years old and the oven has never operated properly. I was told that the gas smell was because our propane was running low. The oven takes forever to come to temp. Now the oven is shot and Viking will not stand behind their product. The gas company came to my house last week and I discovered that two of the ignitors do not work. The heat shield is warped and split on the one side because that ignitor was working so hard on that side. The porcelain is chipped at the back of the oven. There are small holes in the burners, hence the gas leak. And if that is not enough, the springs on the door are not working. I sent pictures to Viking and their reply was, Sorry but here is the name of the repair company in my area (three hours away) and they can fix these problems as long as I pay in advance of their service call. Thank you, Viking!

I’ve had just about every brand of refrigerator imaginable and I have never ever had to call and use the warranty and try to get things fixed, except for now with Viking. We were willing to pay the price thinking we were getting quality, but it was very poor. The refrigerator came defective. The doors were uneven and it wasn’t fully balanced so it wobbled on the floor. I had all those little quirky things, but the main problem was when the ice maker would not work, it flooded.I had a free-standing refrigerator and it flooded and it froze, and then it completely stopped working. So we called Viking and they kept trying to fix it but it wouldn’t work. Finally, the technician replaced the refrigerator but we hadn’t had it for two weeks when the freezer flooded, froze and stopped working as well. Plus, the refrigerator always came with cracked little door cabinets, the ones where you put your milk. It is terrible. The doors were also still uneven and the little bend was cracked. They took care of that, but it came directly from Viking and that took a long time to receive. Clearly, there is an issue with the manufacturer.I had also missed an appointment because I couldn’t do the window that was given. I called a day or two before they gave the notice but they never called me back. The next thing I knew the tech was at my house and it was like he didn’t get the message. I was so sorry and I wanted to reschedule. I asked if they could come quickly and he said he could come that week. But I followed up and they never called me back. I finally called them the other day and the rep booked me three weeks out, on March 19th, which was absurd. I had waited a month and now I’m waiting another month. When the technician comes and diagnoses it, I know it’s going to be another month to get the part. It’s an absolute nightmare.We made the purchase through the Best Buy store because it was easy and convenient, and I knew that it was backed by Viking. Best Buy was hard to deal with but it was easier than dealing with Viking directly. I’m in that huge several months process of trying to get my ice maker to work. If this problem continues, I’m going to go to the news. The process is bad and outright wrong. I was being pretty cool about it, but Viking gives me crap.Viking doesn’t hustle out and try to own up to it or make it right. They make you wait and the people that they have that work the warranty don’t care. But they really need to care because they may be making a lot of money installing a lot, but it’s not going to continue. I read the reviews and I know there are a lot of angry people. Reviews are out there with this exact freezer problem and it has happened to me twice. What were the chances of that? If they really paid attention, I wouldn’t have had another problem.

Viking is of very good quality. I have the Viking range with the steel grill, and I love it because it doesnt look ugly. It always stays shiny, and it doesnt matter how much I use it. Everything went well at the Viking dealer when I purchased the range. The people were knowledgeable with comparing the Viking with other ranges, and they knew about all the updated features. They were very good. Im very happy with Viking.

I have a three year old Viking 6 burner range. When I try to turn on to preheat oven, instead of preheat light coming on it clicks into clean mode and clean light blinks, and oven doesnt preheat. I phoned our Viking repair person this morning and coincidentally, I am the fifth person to call in the same problem in the last week. She also noted that our ranges are of similar age. Very curious if this might not be a recall issue?

We wanted to have a nice Viking refrigerator as we thought it would be better than its competitors. I like the idea that when you open the door, it has the temperature and all of those little controls. The first thing we didn’t like about it was that it didn’t have a water dispenser on the inside or the outside but that hasn’t proven to be a big problem. Another issue is that when the ice falls into the bin, it’s pretty loud. My wife has more issues with it. One time there was some kind of leak and all the ice melted together. We had a nice relationship with the dealer except that when we got the refrigerator and found out there was no water dispenser, we called them and he never called us back. After a while, we just got used to it and I was disappointed in that. He was a good friend when we were buying from him but after we bought it, he didn’t wanna be bothered. But overall, we’re happy with the refrigerator and we don’t have any big deals about it.

Viking is a valuable brand and it conveys quality. Purchasing our range was super easy. We looked at a lot of local, brick-and-mortar stores here, but no one carried it. They werent carrying a lot of different things because of inventory issues with COVID. So, we ended up ordering it online through a website called Appliances Connection. We got it within six weeks. So, it was great. Install was seamless. Im pretty happy with the rebate.As far as the range itself, I like that the knob lights up and that I can change the colors on it. I like also the bronze gold colored burners. What I dont like about it is you cant keep the bronze gold color burners looking new. Theyre already discolored. So, thats frustrating. Also, in the oven, its hard to tell when its at temperature, as well as theres no broil setting, which is strange. Ive never had another without broil setting on it.

I like the size of the Viking refrigerator. Also, the icemaker is something that I like. Its on the inside, not on the outside. Theres a small bracket thats built in to keep the door from opening all the way. But that broke and they told me that it was common breakage. It probably could be made out of some better materials so it wouldnt break. Other than that, the customer service was good.

We built our new house in 2015. Purchased a Viking range, microwave, and dishwasher. Within one month, the dishwasher door pulley broke. Took 3 months to get repaired and the door actually ended up breaking so we had to get a new dishwasher. That took another 2-3 months. Our new dishwasher has now been repaired twice, and is once again malfunctioning. We had the repairman out over a month ago and still no new circuit boards have arrived. I would love a refund and would trash this dishwasher. We have had zero issues with our range and microwave, but very upset with the price point and quality of the dishwasher. BUYER BEWARE.

My Viking range that was purchased in 2005 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking updated the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this design flaw, she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

My Viking refrigerator broke. We moved in to a brand-new house and the refrigerator started making a loud, fan-like noise and started dripping water. I called Viking and they gave me the number of a place for repair people but those guys still havent gotten back to me and it has been a month. They call me and tell me that theyre gonna set something up but then they never call back with an appointment. We have brand new Viking appliances and spent a lot of money on them. Ive never been able to use my steam oven because it didnt come with a drip pan. I called Viking for that and they told me that its on backorder and that I would have it in three weeks. That was three months ago. I like the way my Viking appliances look but when they break down, theyre impossible to fix. I have better luck with my other appliances. I had a GE Monogram before and there were no problems. If I had a problem with it, their repair guys would be at my place the next day. Still, my Viking refrigerator which has a full fridge and a full freezer has held a lot of stuff. I can put three weeks of groceries in it. I recommend Viking for the look but Im not happy that their stuff was really expensive and now they arent working already.

I like Vikings refrigerator and its use of space. But Im not crazy about the bottom drawer. Many times when I would open it, the sliding drawers would get stuck. The baskets would move and then everything would get crushed. But other than that, everythings good and I would recommend it.

The company is nasty and unconcerned whenever there is a problem... My side by side has been nothing but problems. The ice machine has been replace several times... and today the ice maker stopped working. The filter is changed every 6 months so its not that. The product is just beyond horrible. We purchased the large flat top grill... problems with that 2 times. Double ovens... havent had trouble yet, and warmer hasnt had any trouble. The dishwasher isnt even as good as my old Whirlpool... Over 20k in appliances and not even as good as standard crap on the market. Should have gone with Wolf like I originally wanted. The salesman talked me out of Wolf and Subzero for Viking! My opinion... DONT WASTE YOUR MONEY!

A buddy of mine who has called me told me about Viking Refrigeration and I said that I would get it too. My refrigerator is working great and my favorite feature is the internal water dispenser found on the door. Then for the dishwasher, I had to call the Viking dealer for repair. They came and repaired it under the warranty and kept me up to date on getting the part. It has been an excellent experience.

The Viking range is a pretty good range. Its got high BTU and the stovetop is especially pretty good. I do have some concerns about the oven though. The temperature seems to be off from what you set it to. Otherwise, I have no complaints about the quality.

Awesome range - very efficient and easy to use burners that regulate heat very well. Having a professional-series product also unfortunately means that I now want to upgrade everything. Would recommend this range for everyone looking to add a level of sophistication to either their existing kitchen or building brand new. Great warranty as well (that we have never used).

Viking is a major brand and it has a good reputation as a few others. And I like the look. It had what I wanted. I wanted gas for a burner and an oven and this model fit the occasion. We went to a dealer that carried their brand and we had a great guy. Everything went very well. The gentleman had to order it and he was nice enough to put it in his warehouse. Everything worked out well.

Viking is a good product and it looks beautiful but the functionality is a big problem. I bought a high-end oven, thinking that it would be more efficient and Id be able to get better use out of it. Instead, Im having a problem with this brand-new and expensive oven thats over $5,000 after having it for less than two months. Ive bought a lot of different appliances in my time and Ive never run into a problem with an appliance immediately. I asked my husband to preheat the oven and he had to shut it off because it wasnt turning on and there was a gas smell in the house. Also, the microwave is a little weird. The fan has two speeds but it certainly sounds the same to me. I reached out to where I purchased the oven from and they sent somebody to service it.

The Viking range was damaged. The metal part peeled off the glass and we called the service. The representative was fine and it was a good experience. But the problem wasn’t solved because they told us it was not covered because it was cosmetic damage.

Viking has a good reputation and their range was the most professional-looking compared to their competitors products. My experience with the Viking dealer team was good. So far, the quality of the range that I received has been great and I like the way it looks.

Were from Mississippi, and supporting a local company seems like a good thing to do. We bought our Viking range from Southern Pipe and the sales team seemed to really know their stuff. My wife had a ton of questions for them and weve had good answers. They seemed to have dealt with those questions before or the saleslady might even own one, so she was able to speak about personal experiences too. We like all the features that came with the range and it has been really good. We havent had a gas stove before, so the fact that everything heats up really quickly is awesome to us. Plus it looks really good in our kitchen. We bought it back in the fall, but only got it installed in February, so were still sort of in a trial period of using it. It still feels pretty new, but everything weve thrown at it so far, its done exceptionally. Its the best stove Ive ever owned.

I like my Viking Range very much. I looked at Wolf and a couple of other brands and I just liked Viking’s clean look. I also liked that fact that I could get the eight-burner without the griddle. I didnt want the griddle and not all of them have that option. Theres one feature about it that is completely lacking. I dont understand who designed this range. Theres no clock or timer on it and thats the goofiest thing Ive ever seen. Why wouldnt I have a timer on this when I can time my cakes and everything that Im cooking and a clock so I can see?We bought the range from an appliance store and we were very pleased with our buying experience. The reps were professional. They delivered on time. The price was as quoted. I was very happy with the service. Everything was good. The range is wonderful and I would recommend it. I love cooking and baking on it but it needs a timer.

I am very disappointed with Viking. I purchased a Viking Dishwasher (Model VDB450SS, Serial No. 081910D00018347) for my home and subsequently registered the product. I was never notified of a fire hazard recall on my unit (Recall date: April 10, 2012; Recall number: **) which states [c]onsumers should immediately stop using the recalled dishwashers and contact Vikings hotline for a free in-home repair. I discovered the recall on or about January 25, 2016, when my units electrical circuit ceased operation and I inquired about service. Thankfully no fire. I called the recall hotline, (800) 241-7239, was assigned Customer ID No. **, and was promised a repair kit would be delivered to my home within 15 business days. On March 1, 2016, I call back to the hotline to report that the repair kit still had not arrived, and I was advised that the issue was escalated and that another kit would be sent because they could not trace the 1st one. On March 24, 2016, I again called the hotline because no repair kit has been received. I was told that the company answering the hotline reported the matter to Viking and while I was placed on hold, they tried without success to reach Viking. I left my cell number and demanded a call back. The failure of Viking to timely address the recall is unacceptable. My family of 4 has been without a dishwasher for 2 months now.

I had Viking for 14 years and I never had a problem with it. I liked it very much and decided to go with it again. The first one I had, I liked its dependability and the way it cooked. It was a high performing stove, and I liked that. What I have now is the same model, newer, and it’s no different. I had two problems however. I ordered my Viking range and when it came, there was a gas leak in it. The Viking person could not find any smell of gas, and he thought I was crazy. I had the gas company out and they found that it was inside the stove. Then the second time, they took that stove away and gave me another one, and I had a defect in that one also. So, I’m on my third stove, but it’s finally the right one. The installation teams have been fine too.

I am extremely frustrated with my viking appliances. We saved a long time to purchase the best I thought at the time to be viking. I purchased the microwave, dishwasher, and range. From the very first month I had nothing but problems!! I have never been able to use the stove. It had to be repaired from day one. Cant bake cookies - one side is done, the other burnt. What is sad is that I a have brand new stove and cant use it. Last Thanksgiving I had a half done turkey with 20 people waiting to eat dinner. This is after it was repaired for the 5th time.Now it is Thanksgiving again and I cant use my brand new stove and have to go rent one because my Stove is not working again. The repairman informed me that the part had to be back ordered. Are they Kidding!! With a company their size and how expensive their unusable appliances are, you would think they would have a little replacement part that they could fed-ex the next day especially when they know it is close to a holiday, especially Thanksgiving.The microwave didnt work either and had to be replaced and it still doesnt work, it continually kicks a breaker. We have lived in our house 20 years and never had a breaker problem with our old microwave. Also the knobs on the front of the stove are a fire hazard, if someone even brushes up against them they will turn on. Afraid for the kids.. I would like to take my overly expensive VIKING APPLIANCES that are nothing but junk straight to the city dump. I would NEVER purchase anything that is VIKING again!

The dishwasher had problems working within the first few months. We thought we just did not know how to use it. We have a three year warranty. Two and a half years later, we finally called for a warranty service call. We were told that Viking has a recall on all their dishwashers. We have had three service calls to date, its still not working. The service person has replaced almost every circuit board, wiring loom, motor, pump etc. Now we need a fourth service call to replace another circuit board. I am now asking Pacific Sales to replace my dishwasher. I was told no by one of their employees. Im now waiting for a manager to call me back. I am insisting Pacific Sales replace the defective dishwasher they sold me.

I had purchased a Wolf 30 gas range but the infrared broiler was not as good as 16 year old Viking gas range. Wolf is a very reputable and reliable company and took back the range that I had for a few months and returned my money (a first class outfit). So I purchased a new Viking range and am thrilled with some of the new features. The shelves in the oven roll out and one burner has more BTUs than the rest for big jobs. Also the infrared oven is excellent and the top is now sealed so liquid does not drip down into the guts of the oven and rust it out like the old one. The company is not as generous as Wolf and made me purchase a new set of knobs with the color of my choice (black) for better visibility and would not take back the silver ones as an exchange.

I just purchased $25000 in Viking appliances one month ago. I have used the dishwasher twice and it does not dry the dishes. It stays wet inside and smells up the whole kitchen within hours of running the dishwasher. The bottom indicator light is also missing. We just figured that out. I will be trying to return this dishwasher on Monday. I will let you know if I am successful in returning it.

I purchased a new Viking Downdraft Ventilator unit (VIPR101) along with a Viking Countertop Range several years ago. Since then I have had 4 ON/Off switches on the unit fail all in the same place in the circuitry between the switch and the main board in the fan unit. After 4 identical failures it is clear the design of the part is inadequate which I have informed the Viking parts department of each time and yet they have not updated this part.After once again informing the Viking parts department and explaining that despite my infrequent need to use the fan while cooking I was told by the agent that this was reason for the failures because I do not use the fan each time I use the range as though I should use the fan to boil water. What a feeble excuse to explain a defective design on their part. It was clear evidence that they prefer to soak me for the many replacements rather than admit the problem and do something about it.My solution now has been to replace the switch with a ALCOSWITCH model TPC13C-O for about $2 rather than Vikings $70 price. Only a minor modification was required to the fan housing to install this new switch and this replacement has been working fine ever since. Unfortunately this will be the last Viking product I ever purchase having experienced the callous and greedy way they treat their customers. Future buyers beware!

I’ve been a Viking fan for quite a while when I lived in Chicago. There’s a place up there that sold a lot of Viking products, and I used to see them on display. And I figured if I ever remodel, I’d look at them again, which I did. And I bought a whole Viking kitchen. I dealt with their distributor Elite Appliance, and they were really great. Brian, the sales guy, was really good, very detailed and he answered all my questions. I got a great price and we bought the refrigerator, the 36-inch stove and I ended up getting the Viking dishwasher for free. So, that was a plus.The refrigerator has been installed and we’ve been using it for about three weeks now. I like it a lot. I like that it’s got a lot of lighting in it when I open it up. And the separate drawers for different temperature controls seems to work well. It’s counter-depth and it’s got a lot of room in it. I also like the lower drawer freezer and the sliding shelf. And now, I got an icemaker that works again, so I like that too.

We purchased this unit, Viking Refrigerator DDSB423SS, when we remodeled our kitchen in September of 2006 at a cost of $6,000! We also purchased the 5 year extended warranty. We have had ongoing issues with the unit, but most recently it has become unbearable. On Feb 17, 2012, the unit stopped cooling. Everything in the freezer melted. I contacted Carl Schaedel & Co, the authorized repair company in my area. They could not come to diagnose the problem until 11 days later, February 28th. When they came, I had to pay them $189 for the service call. I then received a call from the office indicating that it was a problem with the sealed system, and that the cost of parts and labor to repair the unit was covered under the manufacturer’s warranty, but my $189 fee was not returnable. Furthermore, the first available appointment to come to do the repair was three weeks later, March 19th! Mind you, both my husband and I work for a living, so in addition to not having a refrigerator, we have to take time off from work to deal with this. On March 19th, 2012, the service man came and replaced the mother board. The refrigerator appeared to be working after the mother board was installed. He told me to wait 24 hours before using, which we did. After 24 hours it seemed okay, it was making ice etc. So, I went grocery shopping and purchased $175 worth of fresh and frozen items, put them in the unit and 6 hours later, I opened the freezer and everything had melted. Furthermore, now there appears to be a broken gasket, which was not broken prior to the service call, so the door is not sealing properly when closed.On March 21, my husband called Carl Schaedel again. At this point, he was angry and frustrated so he gave the long list of issues over the years and then indicated that the March 19th repair did not fix the problem and he also mentioned the broken gasket. It took 8 days to get another service call. On March 28, a different repair person came to the house. He walked in to the house and within 30 seconds said that it’s not a problem with the mother board, it’s something else. But he did not have the part on the truck. He will have to order the part! He did however have the new gasket which he put on the door and then told my husband to pay him for that since its not covered under warranty! My husband made him put the broken gasket back on. Why on earth would we pay for a repair to a refrigerator we cant use anyway?So today is March 30. I have just gotten off the phone with Carl Schaedel customer service rep again, asking when the tech will come to do the repair. I was told that she does not have the report from the tech yet, that it usually takes 24 hours. Okay, well its been 36 hours. I am now waiting for her to call me back, to tell me when they will come and whether or not it is covered under the warranty! We have been without a fridge for 6 weeks now. We have two kids and have been living out of a cooler! Doing our best to shop for breakfast and lunch items that dont require refrigeration but dinners have been tough, so we have been eating out most nights which we cannot afford! We also have a Viking 6 burner range which also had problems and had to be repaired several times, but that is another long story and my major concern right now is the fridge, as the situation is really debilitating.We are, beside ourselves and after reading the numerous other complaints, it appears we are not alone. Is there nothing that can be done? I am sure the CEO of Viking is very well to do, at the expense of us consumers. I have seen references to a class action suit. I am willing to participate, will even take a leadership role in making it happen, but I have no idea how to go about this. Can anyone assist? Please?!

The logistics company delivered my Viking refrigerator to my house and dropped it off in my living room. They pushed it into the wall because its one of those built-in wall units. They didnt connect it or they connected it but it wasnt right. There was this bottom metal piece that was supposed to be installed. I asked the guys if they were supposed to do that. They said they were not allowed to install those for liability purposes. I would have to get somebody to do it. It cost me almost $500 to have a Viking specialist come out and install it.When the specialists came out, they said, “Your refrigerator’s not even drilled to the wall. Because if its not, what can happen is if you open the door, the whole thing could tip over and could crush you.” The guy said they were gonna secure it, which they did. That was a pain, to begin with. The refrigerator side works fine. But we noticed that the icemaker was really slow from day one. We went back and forth with the Viking warranty people and Build.com where I purchased the refrigerator from. They sent somebody out to fix it four times. After the last time, it still wasnt working right. It never would produce over 20 ice cubes. Every time they would come out, they would tell me to give it 24 to 48 hours and I would have a big bin full of ice cubes. That never happened. We had family over and birthday parties. I had to go to 7-Eleven and grab a bag of ice and stick it in my freezer. After paying $15,000, that doesnt make me happy.Build.com replaced the ice maker and its still not working right. They apologized and they went ahead and ordered me a new refrigerator. But that refrigerator is not going to arrive until April 2022 so Im stuck with this thing. It’s beautiful but it doesn’t make ice and the motor is really loud. I could have bought a car for that price I paid for the refrigerator so I want it to work 100%. Viking has been around for many years and they have beautiful products. After I placed the order with them versus Wolf, I happened to go online and I did some research and there are actually lots of really bad reviews. Viking is the least recommended. I have many regrets. I hate my refrigerator. We had issues with our other Viking products too like our stove and dishwasher.

My Viking range is a great piece of machinery. We bought the premium range from a dealer who was very good and helpful. I liked the brands reputation, price, and overall quality. My range performs as it should and its a very different cooking experience than what I had prior. We are very happy with the product and overall, Im pleasantly surprised. We knew we were buying a higher-end appliance set and our Viking has exceeded expectations which is great.

We like the Viking range because of its style and how it fits with our cabinets. It was ultimately the better fit for what we were trying to get. I compared it to the Thermador and the Thermador had a smaller range for the same price. With the Viking, I can control the stove top of the gas burners, which is nice. It also fits into our kitchen wall. I use it every day and so far it has performed very well. However, weve had a couple of service issues with it. The first was the door did not close all the way. It was not aligned properly, so we couldnt get full closure. The other thing was the steel would pop when we turned the oven on. Weve already had service calls to come out for the range within the first 12 months. They were able to resolve the door issue, which apparently was a shipping thing. We still have the metal popping but we learned how to fix that. Also, customer service has been good. I had a lot of issues with the dealer, and by the time I got to Viking, the gentleman I spoke with was very compassionate and had a lot of empathy. He cheered me up and did everything he could to help in our situation.

I’ve seen Viking Ranges around, and Ive seen them evolve into a more sophisticated product than they were originally. They are robust, close to commercial in quality and performance, but have the benefit of being thoughtful of a residential home. They have convection, high heat, and different things one might want, like a broiler and a griddle, and you may or may not want it. And they have stood the test of time. I had a Garland for 25 years. It was commercial and rugged, but it didnt keep up.The reps were not knowledgeable at the store that I bought it at. But they were not unfriendly. I came prepared, having done my homework. And I felt a little rushed. But too bad for me, you have to have tough feelings. I had an insurance plan and something went wrong. And the insurance wasnt the easiest thing to work out. It was hard to get them and to get help. That was a little slippery.The irony of it all is my electrician rewired the kitchen and they had switched the neutral. The stove knew it, and was misbehaving, and we thought it was the stove. The people in Brooklyn who fixed it, top shelf. They could have told me anything. They diagnosed the truth. “You got the wrong polarity, fix it”. We fixed it, but the stove was never broken. That is more important to me than the sales people by a mile. Viking has excellent factory trained technicians. Love that.The reason I bought the Viking was it has a smart sensor. If the flame went out, it knew, and it lighted it. I was stunned at that. It may have been around a long time, but I didnt know about it. So it has everything I’ve seen in lots of places, but it has a smart technology that is lifesaving. It’s fantastic. The caveat is weve had it a few years. The quality is good, and the performance is excellent. We rattle the doors, turn the knobs and spill things just like anybody else. And so far, its just humming along. I would recommend that stove in a heartbeat. And this is a person who had a Garland for a long time.

In the kitchen, we have very high-end fixtures so we wanted something that was comparable to the other pieces that we had chosen. Viking has a really good reputation for being high quality and the pieces are pleasing to look at. Weve been using it for a month and everything has been great. The stove works well. The only issue that we had that was disappointing was that the color is different because the dishwasher and the range are placed next to each other. Its very drastic, the difference in color. When I called to let them know about the color difference, the people that I spoke to were very kind. They sent someone out and that rep was very nice. He took pictures. It was a really nice experience. We, very quickly, got a phone call saying they were going to change it, which was a relief. I was worried that they were not going to exchange it and we were gonna be stuck with that drastic color difference. So, I was very happy that they decided to change.

I have no questions at this time. We are very pleased with the unit. It has significantly increased the quality of oven baked goods. It was the most expensive appliance we have purchased until now but it has made cooking so much more enjoyable. Thank you.

We love it! Not only is it a great stove and oven, it is a work of art and the centerpiece of our remodeled kitchen. I would heartily recommend it to anyone who loves to cook and appreciates the benefit of a top quality product.

Have full Viking kitchen - dual-fuel range, fridge/freezer, dishwasher. Difficulty in obtaining parts in Ireland, and would never, ever recommend Viking - anything - to anyone. All have had problems, but none more so, from day one, the range. Markers on dials rubbed off after months. Oven door has never fit flush and hinges squeaked/squealed whenever opened or closed. Often, could not open door parallel to floor. Finally replaced both door hinges - at astronomical customs charges for delivery from USA - only to find that self-clean function now not working. Self-clean circuit board described, variously, as no longer available to obsolete, do not have to maybe were getting new manufacturer but dont know how or when to sorry, no substitute recommended.Have begun shopping new/used parts, incl eBay, world-wide, spending hours of time without success. Have fabulously expensive oven that is filthy. In addition, weve had to replace 3 ignitors, our repairman discovered that instructions for wiring were actually reversed from positions described in manual (EU compromises?) and any part that costs US$100 direct from USA seemingly soars to more than 4 times that price once it reaches Ireland and our local recommended Viking supplier. Never, ever again. I so wish Id found this site earlier.

Viking Model VCBB536ELSS has been a nightmare. This is an $8,000 refrigerator. Constant ice buildup. Finally, it died completely after many visits from repairman trying to thaw the back of the unit out and replacing motors. Viking agreed to replace for free. They even extended the warranty for me because it was 8 months of dealing with this nightmare. I have had the new one since November 2020 and the SAME THING IS HAPPENING again!! I cannot stress enough what a pain and expense with wasted food this has been.

Our 30-inch gas Viking Range has been a total waste of money. First, the door hinges needed replaced, the igniter, the hood, uneven heating, etc. But this week was the last straw. I was baking and I fell ill by the fumes - the nausea was horrible. Shut the oven and called the gas company. They said carbon monoxide made me sick and they took the ranges output measurements of that dangerous gas. The problem was the flame spreader located on the underside of the oven floor. It was bolted and all the bolts came loose - hence the large spreader fell into the flames. This is an atrocity that for the amount paid for a Viking that this design element should last for the life of the range! How many of us take out the oven floor on a regular basis? I would think welding that element to the underside of the floor would work! Viking has been horrible about customer service so I am taking to social media as well. I expect when I pay money for a system that responsible service results and that the item can last. If I could give zero stars on this rating, I would!

We got a Viking Range through an appliance package which involved us getting a range and getting a Viking microwave for free. Currently, were having a little difficulty with the oven holding temperature. The range top is great but were seeing swings of upwards 20 to 50 degrees from what the thermostat is set at. Still, we love our range top and the gas controls.

We were very excited to purchase multiple kitchen appliances from Viking. In the 14 months Ive owned them, I have had to have the stove serviced 5 times, including visits where the tech didnt even bring the correct parts for our model. Repair companies they use are terrible at responding, scheduling appointments and servicing the products. I STILL havent had the stove fixed after multiple calls with Viking. With these issues, I wouldnt recommend anyone purchases the product if you want a fictional stove.

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

Where I live, I dont have natural gas and there were very few of the electric ranges that had the counter drop-in look, and that drew me to Viking. And then, the handles and everything about the refrigerator matched it. The Viking team was great and were there to help. The refrigerator is fine. Im enjoying the French doors and not having an outside ice maker. When the door to the freezer had been left ajar and there was ice that built up on the side, I had a nice repairman come. Apparently, some of the ice got in but some of the ice got in a slide and I couldnt move the tray and I was afraid to force it. The young and friendly man fixed it and I was very pleased.

My experience has been really bad at this point. Ive had Viking appliances before in another house and I was extremely happy with them but the refrigerator that we got is horrendous. The freezer doesnt close and the bottom drawers are not level. When you get the handle, the handle is loose and the doors feel like they are made out of aluminum. They are so light and clumsy. The refrigerator drawer has a middle handle and you have to hold it with two hands because if you hold it with one hand, it does nothing. Ive been complaining. This is beyond bad.

The quality of our Viking Refrigerator is not up to par. There are trim pieces that are exposed. You can see the white plastic trim pieces on the inside of the full-sized freezer and the full-size two refrigerators. One of the under-counter refrigerators in the master bedroom has been making a rattling noise ever since weve received it. I dont expect to deal with those issues when weve spent nearly $100,000 on appliances. We ordered our appliances through Winsupply and they sent out a license authorized service repair person. He relayed to us the message from Viking that the refrigerators and freezers we got were within their variants of production. Were used to using other appliance brands and they will never say that that is an acceptable variant.Our induction cooktop didnt work when we first got it and we had multiple trouble calls. They said they had to make a new part. Every month, they would call us and tell us that it was backlogged another month, and theyd push it out another month. It took them four months before the Viking representative finally called us and said that they would just replace it. They should have just replaced it brand new upfront when it wasnt working. We still dont have an industrial cooktop that works.

Most of the Viking items weve had are in our Florida house which is of a quality where I would put Viking products in. The range has been great. Its the second range my wife and I had purchased from the company and at this point, if I had to buy a third one, I would buy one from them again. Were in the middle of a couple of warranty things that they are taking care of. Dealing with their customer service crew at this point, I would say that I could not ask for more. In fact, last week, I sent back an email because their customer service person reached out to find out if we had success in getting the appliance repair people to take a look at the product, and the Viking people are very gracious in the way they take care of problems which is a nice thing. Theyve got the parts ordered already. I am very pleased with Viking Ranges. I hope theyd be really good people which they seem to be.