I bought a refrigerator, a dishwasher and a range based on Vikings reputation. Their appliances quality is good. I like the power burners which is like 15,000 unit burners. However, Vikings customer service stinks. I had a problem with my refrigerator. When it was delivered, I couldn’t use it for two months. I spoke with a customer service rep and it was very hard to get the pieces. I waited for two months. Now it’s finally done, but I must have made 30 or 40 phone calls. I was very unhappy with that.

This is the best oven Ive ever used and Ive used some fancy gas ovens. Water boils in like 2 minutes, the oven heats up insanely quickly. Prior to this, I wasnt a fan of electric ranges, Im never going back to inefficient gas ovens.

I wish I have read all this reviews. Viking ranges are really bad quality and the customer service is even worse. I will never buy Viking again, and I strongly recommend that if you are thinking of getting Viking to reconsider... They will need a service call every 2 years.

I have known about Viking for a while and I know it is a good brand. Were happy with what we have so far. I like the refrigerator, its lighting and layout.

I’ve called Viking Range several times for various questions since we bought a house with a Viking built in refrigerator. Unfortunately, the previous owner did not leave any of the user manuals behind and unable to locate the model & serial numbers. Hope from customer service and Stuart from the service side were a huge help. I was able to find out when my refrigerator was made and some of other mechanical information I needed. Our refrigerator is just over 20 years old and beautiful. Love the simplicity and clean lines. I would never have gotten this type of support from any of the mainstream appliance companies which I have tried in the past with other kitchen appliances that I have owned.

Im happy with my Viking refrigerator and I like the size of the refrigerator compartment. On the other hand, I noticed the dirt pan underneath overflowed, at least, once. When I went to pull it out to just empty it, I couldnt remove it and I cant reach into the assembly area down there to remove the proper screws to be able to remove the whole dirt pan. Its a little concerning because I have already had water on the floor once from the unit and I certainly would want to be able to prevent it from happening again. Also, itd be nice if they had a water filtration system in it so you could get drinking water out of it or like a spigot to get your drinking water. That would have been a really nice feature to have included.

My wife uses our Viking range most of the time. The quality is excellent. For the last couple of months, the installation was incorrect but we were happy with the qualities and everything has looked professional. We have no issues at all so far.

I liked the Viking refrigerator. I heard about it from a friend and the design is nice. But the quality when I first got it was awful. It had a leak in the freezer and they fixed it, but they replaced it and we ended up getting a new one. So far, its been great.

I purchased brand new Viking appliances for my entire kitchen. I got a refrigerator, a dishwasher, a microwave, and a 36-inch gas range. I happened to be at Best Buy and walked by their display. I knew Viking was very reputable. I had it quoted to see if it would fit my needs. However, purchasing the appliances there was a nightmare. It was probably the most painful thing Ive been through. Every single product delivered to me by Best Buy was a disaster. Its because once it leaves Viking, it actually goes into a contracted service that Best Buy uses, and its their distributorship that caused the problem. They had way too many hand offs, they had a product coming out of Mississippi and went into distribution centers, and they were supposed to make it to Minneapolis. This is also when the products will be damaged as well, like the dent in the microwave. My refrigerator was delivered completely dead on arrival. They installed it and told me it was gonna take 24 hours for it to cool. The next morning, its as hot as it was when they installed it. The fridge had to be completely replaced. Furthermore, it took almost 12 weeks for my range to be delivered. I was getting the runaround from Best Buy. I kept getting excuses on why they told me they couldnt find my range. I told them, How do you lose a 36-inch range? I dont understand. They said, Well, it didnt arrive. They were a no-show at the loading dock. I had used the range one day, it had a short in it and burned up the entire range. I know that these issues wasnt Vikings fault and I dont think they had any control over what was happening once it was purchased. I felt like the CEO of Viking needed to know about my experience because of the distribution. I did a Google search for the CEO of Viking, and I called and left a message for him on his voicemail. He called me within an hour. And the next day, I had resolution. I had appliances being delivered and everything being handled. They sent a Viking representative out of a smaller-type of distributor, and not a big box company. He was fantastic. Best Buy was putting all the blame squarely on Vikings shoulders because every time I would call them they told me that all the delays were because of Viking. It was ironic that once I did get a hold of Viking, the problem was handled within a day or two days. I would recommend Viking to a friend, although I would tell them never to buy through Best Buy.

We purchased a home with a Viking range and dishwasher. We have lived here five years and we have our dishwasher serviced at least once a year. Wires continue to burn up. Weve placed major parts and the pump, and last night something in the front panel started a fire and melted a hole in the inside metal. We had a house full of smoke, but thankfully we were home before the kitchen went up in flames. Weve already spent the cost of the washer in repairs and will not even call a technician this time. We will be buying a new dishwasher, but never again a Viking appliance.Our range has not had all the same problems, but the igniters are unreliable. The oven takes 1/2 hour to reach the desired temperature. The door is heavy and were just waiting for it to break. The writing has worn off in many places on the knob panel. These are just not problems you expect from high end appliances.I do not recommend Viking. They are not worth the money and their customer service department is entirely useless.

I cannot seem to get my range repaired and no one at Viking seems to care. Six weeks out and no action taken. When I use the oven, the face plate holding the knobs heats up so bad you cannot touch them. Viking repair said they may install a blower behind the plate to expel the heat but after six weeks, I am about to give up. Seems to be a major design flaw to me. I sure learned a lesson about Viking. Beware.

My wife first heard of Viking Refrigerators, and we went with them for the price of the unit, the model we purchased and the brands reputation. The team at the Viking dealer was very helpful and delivery was done on time. The style and the temperature settings are nice. However, I dont know if Viking was worth the money we paid for. Weve had less expensive brands in the past that worked as well or had fewer issues than weve had with it. It should be more reliable for its price.The water dispenser is leaking and the ice dispenser has been replaced twice since we purchased the Viking refrigerator. Also, the approved service provider that was recommended on Vikings website was terrible. They came on April 17th, ordered several parts and then they communicated but there hasnt been anything done. They said they havent gotten the parts in yet or they are not sure if theyve gotten the parts in yet. Im having to contact them to follow up, and theyre not calling me despite our verbal agreement. I already paid for the parts, too. Well never use those people again.

We recently remodeled our kitchen and purchased a full set of Viking appliances. They were installed in early November 2016. Shortly after install our wall oven started getting an F3 error (totally out of commission). We called Viking and waited more than a week for a response. Once I spoke with the repairman, he said, Im not sure why Viking provided you with my contact info. I dont support your area. Were on the Eastside of Seattle in between 7 large metropolitan areas. This happened two more times before we actually got connected with a repair company that supported Viking and our area. The repair company came out, and had to order two parts. The parts took more than 2 weeks to order so consequently we had no oven for the holidays. Two weeks after the parts were installed, the same issue (error code F3) happened again (completely out of commission).Again, called Viking; no response. Called the repair company that helped previously (they are great, btw) and they came out and now ordered the same 2 parts and have to wait until 2/23 for them to be delivered (today is 2/14). I asked Viking about what happens next. They said, they are not sure why Im upset with them... They have to go through this process for the warranty. After they reinstall these parts for a second time and if the error comes back, then they may consider extending our warranty. They may consider? What about replacing the oven for one that actually works? How long are we supposed to live without an oven. They dont care. Moral of the story; dont buy Viking. Not worth the money and they provide terrible customer service.

We purchased an expensive free standing gas range, model VGCC530-4BSS, because we were tired of having to fix our old electric range. From day one the front knobs got hot when the oven was on for a long period of time. We never really thought too much of it until just recently when the oven would quit working after being on for a while, for example, when cooking a turkey etc. Through my own investigation, along with limited help from Viking I figured out that the oven door doesnt seal at the top. There isnt an adjustment to rectify this problem. Viking suggested new hinges, at the bargain price of $120 each, which I fail to see making any difference as this has been an issue from day one. Not to mention I removed the door, inspected the hinges and could not find anything wrong with them. I strongly feel that the only solution to this problem is to buy a new stove, one that doesnt have the Viking label on the front. This will be our first and last Viking product EVER!

We noticed that on the refrigerator side, when we would open our Viking, the door wasnt closing on its own when we let go of the door handle. So, I called in the place where we purchased it and then they said we still had a warranty for the refrigerator itself for Viking. So then I called them and put in a claim. I turned out that the latch from underneath the door was broken. We waited two weeks for the parts to be delivered. It also seemed that the doors were not levelled. The freezer was fine but the refrigerator was a bit lower than the freezer. But thats fixed now and its working fine. I love that we have more room to place everything in.

I shopped for a long time and Vikings quality for the money seemed to be a good deal. I absolutely love the quality of the range. When I turn on the broiler, its like Stars Wars inside the oven.

My dishwasher was recalled due to fire hazard. It stopped working. They would NOT fix it for free. Then silverware basket fell apart with very little use. I called Viking in Concord, CA and spoke to a woman who works for Viking. She said she could order a replacement silverware basket for my tenant (The house and dishwasher is hundreds of miles away so I had no idea of its size.). I paid for the basket and was told it would arrive in 3 weeks. After two MONTHS, it had not arrived, per tenant. I called the appliance store and they called the lady in Concord and she said it had been shipped out twice. However, this proved not to be the case at all. When I spoke to her, she said that due to the fact that the dishwasher was 4 years old and discontinued, she couldnt find any baskets. She had none available and had made no progress in finding me one. She never once bothered to contact me, or the store for two months to inform of us of the situation. She could not give me the size or any helpful information so I could search for it myself. I went out online and found a website that locates parts and I had one ordered in 5 minutes. After I spent $20,000 on VIKING appliances, I have much regret. I will never buy from them again and beware, this is how they will treat you, too.

Viking Ranges would have made a good return on my investment when I sell my house but so far, the quality is not good. I have about 5 issues that are in the process of being rectified, like not all burner lights work and when the oven and some of the burners are on, all the burners would light continuously and wont stop. I have called and spoken with them numerous times and I have sent emails too, and they were knowledgeable enough to help me with what I needed. Im waiting for the parts but a week has passed and they told me that the parts department is not shipping anything until the middle of the month. The quality control and the packaging could have been better before the units leave the factory line. Also, it seemed that a lot of the damages were the result of transporting the product.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and fix numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

We bought a complete Viking package including fridge, microwave, dishwasher and, the bane of my existence, a 30 gas range. The range would get to 400 degrees OUTSIDE the over making a burning hazard for anyone who touched the medal on the top of the range. This bad design caused the electronic ignition to fry. We had repair service done on it 3 times at a cost of roughly 2500.00. The ignition is out again and the quote we have had to repair it is $2000.00. That came with a 3 month guarantee. Since the other times we needed repairs there was only once that it was within the 3 month (we still had to pay for the service call to install the part) we decided against having it repaired. We will be buying a Whirlpool to replace it. I made numerous calls to Viking direct and was never able to get anything resolved.

I purchase a new Viking dishwasher 2 years ago and it has worked a total of 6 months. The other 18 months, we were getting repairs done on it. Model # VDB450ESS. We have been fighting with the company to honor a replacement and they refuse. I would never recommend any Viking appliances.

One of the burners of my Viking range doesnt light all the time but its also 10 years old so thats somewhat understandable. It seems like its good quality. The most important thing to me is that it will kind of last. However, Im trying to buy a griddle cover and its an older model so its not super easy to tell if the griddle cover they sell now kind of will work on it.

Viking is a brand name thats been known for quite some time. We did a fair amount of research and, in my personal opinion, Viking is overpriced fairly significantly. But beyond that, the simplicity of it was important and there arent a lot of electronics involved although one major flaw is having no timer. Our Viking range is not very big but its certainly well-made, well-constructed and very durable. My wife does a lot of baking and she is getting used to the stove. There were some spills on it and we tried to clean them up. We got the manual out and read it. It said to put a wet towel down for a period of time, but that doesnt work at all. It said not to scrub it with abrasive scrubbers and so were trying to figure out how to keep it spotless as we can. I paid to have the range installed and had it all prepared for the installers. I had cut the countertop, vacuumed everything out, and removed the old stove so they had a pretty easy job. One thing I dont understand is Vikings concept of forcing people to buy a stove with a washer. We wanted a stove and we didnt need or want a dishwasher, but that was part of the deal. It was a deal-breaker for me, but my wife was pretty much convinced thats the stove that she wanted. It doesnt make any sense to force somebody to get a washer and I would have rather taken the cost of the dishwasher off the stove and felt much better about that.

A Viking refrigerator came with our home, and Im very happy with it. The first time Ive called customer service, someone pikced up the phone and theyre seem to be helpful, friendly, and knowledgeable. My experience with Viking has been excellent.

I hear about Viking Refrigerators everywhere. I hear about it online, I talked to people that bought my appliances. I go to the store and they show me the good one. I liked Viking for the size and the quality of the way the freezer was put together. It doesn’t have all those get your cherry coffee or pressurized in 12 different ways because those were the things that always break down and we don’t care about. Also, Viking has a good reputation. However, the stainless steel is impossible to clean decently and keep streak-free. It’s horrible. You can’t buy a good refrigerator with stainless steel anymore. It kinda breaks my heart. Also, the fridge gets too cold for gentle stuff that you put towards the back where the cold air comes out and that’s always been an issue. I thought it wouldn’t be with my fridge, but it is so I just raise the temperature.When the fridge was installed, I had Viking come out because it was making too much of the little gurgling noise that it has a reputation for making and I felt it seemed excessive. An authorized service representative came out, played with it for about an hour, pulled it out, plugged and unplugged it, couldn’t find anything wrong, then left. I then noticed after he left that the small panel at the bottom of the freezer was not reattached correctly and I was unable to do it myself because I was afraid I was gonna break it.I called the service people back and then they gave me a hard time saying that, “Well, the same guy that came out has to come out again. He can’t come out until after New Year,” etc etc. And I said, “But he didn’t do anything. I just need someone to look at this and reattach it.” He didn’t make any changes or any adjustments or anything that needed to be reevaluated or rechecked. He just plugged and unplugged it and said, “I don’t hear any gurgling noise,” and left. I didn’t like that. So I called Viking and said, “This is unacceptable. I don’t see any reason why someone can’t get out here quicker because nothing really was done.” Viking called the authorized service dealer who immediately called me back and sent someone out that same day which I very much appreciated. That was just excellent of Viking to do that.A second guy came out and it turned out that the freezer panel door was warped, and the thing at the bottom that didn’t attach correctly when the first guy came out., was damaged. All of that has been reordered and I was supposed to hear from them a week or so ago about coming out to replace those items and I haven’t. I’m still waiting to hear back from them, but their services were good and they stand behind the product.

I’ve had multiple problems with the range. It doesn’t go to temperature. It doesn’t cook food the way it should. It takes very long to heat up. The top of the stove is very difficult to clean. I would never buy it again. I had the rack inside my oven replaced. If youre going to pull it out, it has so much play and wiggle room. When you have food on it, it dips down because there is so much play. When I replaced it, they told me it would probably do it again and they were right. It did. So I am not truly a fan. It’s not worth the money you spent. Also, their customer service portion really needs to be a little bit better. But I do like how the top of the stove cooks. I like the output there. I also like the look of it.

Our Viking Range was only 4 years old when a tiny part in the electronic panel broke in half. After searching for many hours for someone willing to come and fix it, we were told that most likely the whole electronic panel would have to be replaced. Not satisfied with this, we continued our research and found that this defect was very common, and that the $20 dollar part could be purchased and replaced quite easily. We found someone that ordered the part (he was the one that told us that this was quite common and that a recall should have been done on our model of range).Since being fixed, the control knob has never worked very well and was quite finicky to turn the oven on. Now, after owning this range for only 5 years, the circuit board has shorted out. Rather than spend a dime on fixing this, I would rather just throw it out and buy a new and more simply made range. DO NOT waste your money on Viking products. They do not stand behind their appliances and it is nearly impossible to find someone that will waste their time fixing them. Go with something that can be easily fixed as I believe all appliances nowadays are designed to fail hours after their warranty has expired.

Bought a four burner stove top oven and microwave/oven. Microwave: Spring in handle broke, touch screen face faded, Viking logo smeared all over the front of microwave. The microwave completely died. Stove top: Impossible to get even flame, difficult to cook on low flame without annoying loud clicking sound. Spend your money elsewhere!

We purchased a new home and we told our contractor that we wanted Viking appliances since I had rented an apartment that featured Viking in the kitchen years ago. Price-wise, its reasonable and the quality is outstanding. I like that its very spacious. I had that issue with a refrigerator that I previously owned, as all of these newer refrigerators dont hold that much. I also like the new space for pizza boxes and party platters. But I was disappointed that there is no water dispenser in this model that I have. Also, for some strange reason, it makes a noise even though the door is closed, and its unclear why thats happening. Overall Ive been very pleased. Its a great combination of affordability and quality, and I would certainly recommend it to anyone looking for higher-end appliances.

Viking was recommended to me. Everything seems to be good so far with our refrigerator. I like its unique system about the vacuum pressure in it. The design’s fine. I’ve owned Marvel, and I’ve owned Viking, and another one. Theyre all good but this Viking is a more modern one than what I’ve had in the past. The quality is so far, so good.

BUYER BEWARE. They will NEVER replace a product that is brand new and doesnt work, they WILL keep sending repair people and order parts. Fact: Bought a new Viking refrigerator/freezer. Fact: Doors are cracked and freezer doesnt work, refrigerator freezing everything. Fact: Notified retailer, they sent two repair people to appraise, both said it should be replaced. Fact: Third repairperson finally told us what Viking wanted to say, which was it can be fixed if we replace the doors and thermostats.Vikings policy is they will NOT take back, even a brand new appliance, if they can replace all of the parts. Problem, parts have been on backorder so we have no freezer for 2 months and our refrigerator freezes our food. Viking did offer us $400 to buy another refrigerator until the parts finally come in. Where are we to put this, and where can I get one for $400 with installation? I have begged, literally, for them to replace it... I didnt ask for our money back, just replace with a quality item... They refused. I was better off with my other brands that were less money. I will NEVER EVER tell anyone to buy Viking. Honestly, it is a horrible situation.

I had a Sub-Zero for 23 years and it broke. I always knew about the Viking Ranges but never knew about the refrigeration. When I went to replace it, I had to get something with the same size so I decided to go with the Viking this time instead of Sub-Zero. Viking had everything that I liked about the Sub-Zero. I liked the freezer on the bottom, the drawers, the style, stainless steel, and the three-year warranty. I liked the look of it and it fits perfectly. I like everything about the lighting inside, too. Its awesome. I’ve only had it for a few weeks, but so far everything’s good. My refrigerator didnt come with a kickplate and I am still waiting for it. I’m hoping that it will come soon. It’s been a few weeks and everythings been fine. I love it and everybody who comes in loves it. I think it’s great. It meets all my expectations.

I had a Viking range 25 years ago, which is still working, and I moved it up to our lake house. We kept it in good shape. So, I bought a new one for my house and it works awesome. I was looking to switch just for some change and see if I like something more, but I love Viking. I bought the one that is all inclusive where there is not different pieces now in which they didn’t have before, and I love that. I also love the pull-out racks now that glide really nice, as well as the bigger window. I like the one burner that is really more powerful in my right corner and just so with the overall. I like the weight of the dials. I love everything about it and I am very happy with it. I got the dishwasher too and I love that, too. Also, the Viking dealer I had was awesome. I highly recommend it.

Viking Professional Microwave VMOC205WH - Purchased this $1000 microwave as a Christmas gift for my wife in 2010. It replaced a 20 year old microwave (that still worked). Will not pop popcorn to this day. My wife noticed a place in back that looked like rust a couple of years ago. It has progressively gotten worse. I finally contacted Viking and told them that their stainless steel (inside) was rusting. I was given a Viking service center to contact. It had started sparking inside at rust occasionally. The tech came out and said he was not going to charge service charge because it was obviously a manufacturer defect. Stainless steel is not supposed to rust. He took photographers and turned in report to Viking. I called Viking and they said they needed photographs, to which I replied, the tech has already sent them. Approximately two months later, I received a call from tech service center (not Viking) that Viking was waiting for receipt. I contacted the store that I purchased the microwave and after much searching, found invoice and forwarded it to tech center who sent it to Viking. Their response was it was out of warranty. I had a 20 year old $200 microwave that performed well, yet this top of the line Professional unit didnt make it two years and then would not stand behind their product. Getting ready to replace stove and refrigerator. Guess which brand that will not be considered? Very disappointed. The place where I purchased unit said that Vikings service was horrible. I can certainly testify.

Viking was what the builder was providing as appliances, so we went ahead and bought the Viking fridge to match. The installers didn’t put the basket straight in the freezer so I had to figure that out. I had to go to one of the other houses and look at their fridge to see how to do it. The builder also gave me the wrong fridge. It’s the one with the water feature inside. They gave me an upgrade but we liked to have cold water coming out of our fridge, so that’s the only thing we miss. Other than that it’s been great. I love the freezer in the bottom and the double door where I could put big stuff in. That’s what Ive always wanted. Plus the crisper is really good. Its a very reliable product.

Like many of the reviews here, our Viking French Door fridge was a lemon and so is the new one that showed up after 6 months of service calls and spoiled food. I have now heard from a service person and the appliance delivery men that I am not alone in my issues, which are detailed by many other reviews here. I have wasted 16+ hours of my life talking to Viking and waiting for service calls. Not to mention the $100s of lost due to spoiled food from the freezing in the back of the fridge. The fact that ice spills out onto the floor every time I open the freezer is a design flaw I could have lived with, but this is unacceptable. Built my entire kitchen around this fridge and now I need to figure out how to replace it. Do yourself a favor - the reviews are true - dont buy this fridge. Viking knows its refrigerator is defective, but keep selling it.

The Viking Range seems to be fine but when I ran a little bit of problems, Viking didn’t care until the people I bought it from pushed them. It was brand new and I just cleaned off the griddle. That was when I noticed it was damaged. There were two pit marks in it and with the amount of money I spent for it, I didn’t want a damaged griddle. They sent a replacement part and there was a trough and a backplate but they forgot to send the screws. I talked to the people I bought from since they just delivered it and they tried to contact Viking. Viking said they were not replacing it and the rep from the dealership had to push them to get in order to get it replaced. The customer service wasnt that great in order to get something replaced. Other than that, I like the whole thing and it’s a great range.

I’m a huge Minnesota Vikings fan. So, I wanted my kitchen to represent my football preference. And I love my Viking refrigerator. My favorite feature is the free-standing, professional counter depth. You don’t get that a lot with the other brands. Overall, my experience with Viking has been great.

I wanted a single unit for the fridge and a single unit for the freezer, and Viking had that kind of option for me. However, Ive had mixed feelings because the first one I got had something wrong with the door and it ended up causing water damage on the floor of my new home. I was not very happy about that, but they have remedied the problem and I got a brand new refrigerator.Their team was also friendly.

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Vikings authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.Now it is the gas range. The oven wont light, the burners wont light first time and the grill goes out. We replaced the electronic thermostat ($378) and it initially worked, but has now reverted to pumping gas into the house without ignition or resignation if we manage to get it going. Viking neither stands behind their products nor have a value even close to their costs. They could give these things away free and they would not be worth the risk to life.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

We like the looks of the Viking Range and what it offered, with the double-oven feature as the favorite. We didn’t realize it had the light-up feature on the knob and its a nice little touch. We also like all the burner space. Plus, I feel very good about its quality. It’s a good product and we’re very pleased with it, so far.

Growing up, Ive always known Viking has great appliances. They’re the best and I liked the look and the quality of their appliances. All my appliances in my kitchen now are Viking and theyre beautiful. They look classy or expensive. The Viking team has been wonderful as well. They sent me replacement parts and had somebody out to fix the refrigerator, no questions asked. The refrigerator didn’t work but it does now, so that’s good. The repair guy was fantastic too. They have been better than I could have imagined or hoped for and I would always recommend them. I would never not get a Viking product again.

We live in a small-town area and the closest dealer carried Viking ranges. Their rep showed me how the range worked. He had me pull the oven racks out to see how smooth and strong they worked and how the simmer on top would keep things warm but would not overcook the food. The range has five knobs. Four turns on the burners on top and one turns on the oven and sets the temperature. I like how simple it is and that it doesn’t have all the electronic gadgets in it. Also, I like the ball bearing racks in the oven and that all the burners are large burners on top.

We wanted a happy marriage of performance and utility so we figured wed buy Viking. One of the big things involved in my purchase was BTUs, the power of the burners. I had something which was similar but the Viking range outperformed anything that Ive ever used. Its so much more efficient. I also have their microwave and we’ve had zero issues with it. Were super happy with it. I had paid for installation and delivery because that was part of the whole package. But with COVID, they couldnt do it. I just got my handyman to come and install it and it was super easy. The performance has been amazing. I love cooking on it. Its one of those free-standing ranges. However, the convection oven button blew out in about a month which kind of surprised me. I had used it once. Once I turned the convection oven on, I could not turn itself off. It was still under warranty so I did call Viking. The people at Viking were amazing. They were like, “Yes, absolutely. Its all covered. Its a brand new appliance. That should have never happened.” The service technicians that they contracted out to, not so much. I live in Austin and it took them forever. It ran for two days straight before they could come out and turn it off. Then they told me that there was some circuit that was broken so they needed to order a part. They came out and said they had the part. Five minutes later, the guy said it was the wrong part and left. I received no communication to the point where I had to reach out to Viking. I wrote them a very lengthy email saying, “Im not happy. This is not what I expected out of a premium product. This may not be you directly, but this is your contractor. I havent heard from them. Theres no timeline and its been months. Finally, it got fixed after multiple trips three weeks ago. That was not super nice.

We have Viking range, oven, refrigerator and microwave but after spending money with a Viking refrigerator, were not very happy. The icemaker doesnt work really well and the drawer that the ice goes into is always sticking. We cant always push it in its place perfectly. The seal around the freezer door has been giving us problems ever since it was delivered here. Even after resetting the temperature in the refrigerator section, weve had issues of things freezing in there, and its not been functioning. Weve been calling the dealer we bought the refrigerator from, and theyve been coming out. But for buying quality stuff like this, its not what we expected. My Bentley doesnt give me this type of trouble. Its worth a lot more money but its on the same par. Its that type of quality were expecting. Nevertheless, our experience with the dealer was great. Theyve been great. I think theyre Viking-approved repair people trained by Viking. They came on a timely fashion but I expected the problems to be fixed.

My sister had a Viking refrigerator and I got myself one but I have had nothing but issues. Something happened right away to the first unit I received. I fought with Viking for over a year and a half about it. They kept having repair people come in to fix stuff but nothing worked. I had to buy a new unit that they supposedly gave me a 50% discount on. Then, when the unit got in, it was dented. It took them four months to reorder and fix the part. Then, the icemaker didn’t work, and I lived without that, on a brand-new fridge for another four months. Where I live, there is only one company that could fix a Viking. They don’t have enough people and that meant that every time they order something, it took weeks to get somebody out here. That company doesnt have the workers involved. Theres not enough support or backup people that can fix these things and nobody thinks about that. When you buy a product, the service department has to come from another state to fix it. Then, if that company wasn’t good, you’re stuck at their mercy. They keep taking their time and they don’t know what they’re doing. So, I’m not happy at all. I would never buy another.

In the year 2000 my husband and I bought a home and shortly after began an extensive and costly kitchen remodel. We spared no expense and believing we were buying the best, we bought a Viking refrigerator. In hindsight, it was our worst decision. Almost from the very beginning we began having problems. The ice maker stopped working, the door accessories and drawers began to crack to the point that one of the condiment containers has a huge hole on the bottom rendering it totally unusable. Certainly not the quality youd expect from such expensive appliances. When food started spoiling we knew we had a big problem and called Viking for help. By then, of course, warranty had expired but they recommended a local service company. By the third visit with no resolution we knew we were dealing with an incompetent repairman and my husband, at this point beyond frustrated, practically threw him out of our home. We never got any satisfaction from Viking. And its incomprehensible to me that after spending thousands of $$$ on a beautiful, state-of-the-art refrigerator I am forced to make ice in plastic ice cube trays and keeping milk, cheese, cold cuts and veggies in my old GE in the basement because the temp is never cold enough no matter how we adjust the settings. Last night I opened the door to put something away and felt warm air. The Viking finally conked out. So, this morning my husband and I are debating who to call. And as I google Viking, I came across your reviews and, can I say, I am shocked by the hundreds of negative stories I have spent over 2 hours reading, stories so similar to mine. So now I dont know what to do. Do I dare spend possibly $1,500-2,000 in repairs which may or may not fix the problem or do I ditch the Viking and take the loss? One of our dilemma is that our kitchen was totally custom therefore the Viking is tightly wall mounted with molding and trim all around. Would I be able to find a non-Viking refrigerator that would fit the same dimensions? I am so angry. This is certainly not what one would expect from a company like Viking. I am open to join a class action suit.

We owned a Viking in our previous home, and we are familiar with appliances, so we wanted to have a Viking suite in our new kitchen. We were the happiest with the double oven in our previous place. We had a different model, and the convection ovens were great. So that was our starting appliance, and then we just said that we’ll go with Viking. We thought about Sub-Zero and Wolf but we decided to go with Viking again. We like the size and the look of the refrigerator. In terms performance, everything is fine for now. I’m happy with the way it’s performing. I like the feature that you can control temperature in different compartments in the refrigerator, and there’s ample space in the freezer. The whole suite is the reason that we wanted to incorporate the refrigerator as well. But I would go with a different dealer next time.

We went to a home remodeling show and we liked the way Viking Ranges looked. Aside from that, it was a pro stove with a high performance. We were buying a whole kitchen worth of appliances and the guy that helped us at the Viking dealer was very helpful in picking out all the different models and various other things we wanted to get. He had some good ideas and suggestions about things, so it was all good. We love the quality of the range but the oven igniters kept turning off by themselves, so we had to do a warranty claim. I called Viking directly and they had someone out. Half an hour later, he was done. The igniters were off location and the guy bent them. He knew what he was doing and he also pointed out that one of the four rubber mounting buttons was missing on the grill tops. He told us to call Viking and they would send us a new one for free. He did more than what he was supposed to do. The experience with Viking was all positive and if you can afford it, you should get it.

I like the refrigerator but the doors and the freezer door are damaged. I had the company that Viking uses come out May 4th. I called them and they still do not have a time on when the refrigerator door and the freezer door will be replaced. Also, the bottom part of the stove was damaged. So, Im not pleased. I did not expect products of that quality and cost to arrive damaged. The other issue I have is that their plastic covering is horrendous to come off. They need to do something better about that especially when people have issues with their hands. I still have plastic on it, in the corners and underneath. People should not accept the refrigerator unless its totally perfect and they have to take all the plastic off to make sure it was perfect.

I was searching for a replacement for another refrigerator and I know Viking had some quality about it. My wife liked it too when we were in the store. The team at the Viking dealer was helpful and cooperative. Everything went down smoothly. This ref is our first French door and I will have to get used to bending over to get into the freezer, but I like all of its features. Im satisfied so far with the quality and it hasnt broken down yet in todays world. Id recommend it.

Only two refrigerators would fit in my kitchen. One was Sub-Zero and I wasn’t in love with it. The other was Viking. It has more room at the top and I like it a lot.

I originally had a Thermador, but I was looking at Consumer Reports and the ratings, and the next best one I saw was the Viking. It was a little less expensive than the Thermador, so I went with them. I liked that they have professional-grade appliances, so I purchased from an online dealer, appliancesconnection.com. I got the Viking dishwasher, fridge and stove on a package deal. I live in California and the appliances came from across the United States, so it took a couple of weeks to get them. At that time, I was in Spain and my house is under construction, so that didnt matter to me very much. When I received the items, the front part of the dishwasher was damaged. I contacted Viking to let them know. I spoke with a reps but the interactions I had with them were so-so. I said that I wanted to keep the dishwasher, but I asked them if I could have a new faceplate put on. They said yes, but they kept giving me the runaround for a couple of months. They said that the appliance would be coming from overseas, which wasnt true because it is manufactured in the United States. Also, the refrigerator lights already went out, so I need to call them and let them know to have them come and repair it. In addition, the dishwasher keeps leaking from the door. But other than a few little problems that I had, everything has been great. I love the oven and the stove works great. I like Vikings products and I would tell people to order them.

I heard about Viking 15 years ago but I just was able to afford a Viking a couple of months ago. I love the way the stove looks with the legs, which is what I love the most about them and then, I love the way it cooks. It makes my food taste different and it cooks faster. I always heard that Viking was top-of-the-line, which was what I wanted, and that made me purchase it. My range has been magnificent. I wouldnt buy no other stove but Viking. But the purchasing process was horrible. Had I known that I could have dealt with Viking myself, I would have gone straight through them. The delivery people were unprofessional. They said that they were gonna take my stove back if I didn’t pay them $300 for the hook-up service. I called my husband and he was so upset because we had already given them $6,500. They said it wasnt in what I paid. He told me I needed to pay them in cash. So, it was a gimmick. My husband said that we were not gonna do business with them and told me to go upstairs, get the money and give it to them so they could get out. And that was what I did. I called AJ Madison, the people I purchased it from, but I would never do business with them ever again. I would never recommend anybody to them. They should not even be selling Viking products. Still, when somebody from Viking came to my house because one of my eyes wasn’t lighting, he walked me through everything and told me what I needed to do. He was excellent. I loved that guy and I could have kept him.

The Viking range is a good range. It has high heat. I selected it because I do a lot of stir-fry and I wanted something that has good heat control. However, it has some rattles that I dont like. I did have somebody come in and look at it. He corrected a few things and said, Because it is a custom kitchen, there are some places that the range touched, which he said normally wouldnt have been the case in a traditional installation. He seemed to have a reason for it. I was pleased when I called. I was smelling gas. They put me on to a service guy in New York. I was able to arrange a visit with him pretty quickly. He came over and corrected the problem very quickly. The pipe where the gas comes in was a little shifted. He was able to crack that. He said it wasnt a serious problem and its been working fine since. I havent smelled gas. He also explained to me what the situation was and the safety features with the Viking. If I was going to do it again, I wouldnt do it so quickly. I’d probably end up with a Viking because of the reputation and because of things Ive heard. But I was kind of rushed when I made the purchase so I might have looked around a little more. But in terms of cooking, Im very satisfied.

Do not buy this range. We have had this range for 10 years, and it has been nothing but problems. The starters for the burners had to be replaced, the lights stopped working and every time we replace the bulbs, they immediately burn out, the controller board had to be replaced twice, and now there is no power to the oven coils which leads me to believe that we have another controller board in our future. We bought this range because of the purported quality, the versatility of the gas top and convection oven, and we have been disappointed at every turn. After spending $4200 for a range, you would expect something more than service calls and constant breakdowns.

We like our Viking. I like the way it produces heat overall as a stove and the griddle has been really good cause we cook every Sunday on it. The only thing that I have a problem with is my convection oven fan, for whatever reason, hits in the back when I turn it on.

I purchased Viking appliances in November 2009 - dishwasher, refrigerator, stove. My dishwasher has not been working since the beginning of July 2013 despite 4 visits by a tech and numerous phone calls to the extended warranty company and Viking. It was also repaired in 2010 and 2011. My refrigerator is also on its third repair and is failing to keep a consistent temperature... It is either freezing food or else keeping food in the 40-42 degree range. These are marketed as Professional appliances and certainly do not live up to this reputation. I discourage all consumers from purchasing Viking appliances... They come with a hefty price tag and leave the consumer frustrated, disillusioned and dissatisfied.

We wanted an induction stove, I saw a Viking range in one of the stores I was browsing and I noticed it had a special broiler on it. We know about Viking since its a good range. So thats what brought us to our selection. I missed some appliance thats why I bought the stove at a Viking dealer and their team was excellent. I like the quality of my Viking range, its great and my favorite feature would be the broiler. However, I had to adjust my cooking method because Im used to baking chicken at a high temperature and then the chicken would splatter up in the top of the broiler. And then I turned the oven on again and the broiler would smoke the house out. But, I have that under control now..

We owned a Viking Range years ago, and this is our second one. We purchased our first Viking from Fergusons and they had to take the stove back because somebody on the assembly line didn’t put the installation which was supposed to be there. The Viking team had to totally remove the stove and bring us a different one, and that was the first and only negative experience that we had. Then we moved to Arizona and when we got there, we had a stove top, so we ended up selling the stove. When we moved back to Atlanta, we wanted to get another stove, and my wife wanted to buy a Wolf. She already ordered the Wolf but I canceled the order because the Wolf stove look was like four little red dots and didn’t have any character or personality on the front of it. Its performance may have been comparable or even better than the Viking but I didn’t like its bland look, so I decided to get another Viking. The people that delivered it this year were very professional. They bolted it down the way they were supposed to and they took their time and did everything right. I don’t remember them bolting down the first one that we got. I just remember them sliding it in and they never put that secure bracket on the back, which they did this time. That safety bracket was supposed to be there because that’s a very heavy stove that may fall over. I love the quality as well as the performance and style of the Viking range. It has a high-end, tough look to it and high-intensity burners. It’s the best stove sold in the market and it’s worth the money.

We’ve known about Viking for a long time. We heard they last a long time. We liked the salesman we bought our range from a lot. We talked about a lot of different ranges, but we ended up settling on the Viking. Our experience with the product has been seamless. My wife seems to be pretty happy about the product. She loves it.

I have had my Viking built in side by side for one year -- I chose Viking thinking it was a quality product. It is NOT -- the items on the top shelf the refrigerator ice up, the items in the freezer frost up and at six months a new part had to be installed in the freezer compressor. It was defective and froze the whole compressed up -- we had to move everything to a cheap Kenmore freezer which has worked for years to keep until the part came in and the repair was made. Now 3 months later it is doing the same thing. This is either a defective unit or Viking is making junk and charging a lot for it. Next step for us is to demand a replacement for this side by side and if they wont do that we will sue for a refund! Sad that this brand has become junk!

I had a recommendation of Viking Ranges. I also love to cook and wanted a professional oven. The oven is a bit of learning curve in terms of induction cooking and convection cooking, so I’m kind of working on that. I understand it’s better technology but most people don’t want to learn anything new. The range does boiling within 60 seconds, and it’s a hard-boil. Also, the team at the Viking dealer was excellent. They helped me and went out of their way to explain the induction and all the different pieces.

We bought the house and the builder had put Viking appliances in it. Weve only had the house for two or three weeks and so far, everything works great. The Viking range looks easy to clean, take apart, and thoroughly get to all the pieces. Its easy to work with.

I had sliding shelves in another range so having sliding shelves in the rack inside and the price was very important to me so I chose a Viking Range. We had a problem at first and it got taken care of by their reps. So far, the quality is good.

I saw the Viking range in the store and I liked the look of it. When I bought it, the dealer had good service and turnaround time. So far, it seems to be a very good product.

Just got this double oven. it is beautiful. However, when in use the controls are so hot you cant turn the interior light off/on without burning yourself on the control panel. Seems like its getting too hot. What do I do?

Range arrived on schedule and was installed without a problem. Immediately I noticed a positive cooking experience. The burners heated my stainless pans quickly and evenly. They do not burn even at high temperatures. All four 1500 degree burners provide the same positive experience. The electric convection oven is easy to use and also provides even heating throughout.

I purchased a newly-renovated house and a Viking refrigerator came with it. But I dont like it. It keeps my food cold but I liked my old GE refrigerator better than this one. It doesn’t have a water option, the ice machine isn’t working and the freezer is not very space efficient. I just think it should have a water filtration system and an ice machine. I don’t understand this ice-free model. And it’s not even working right now.

Viking Ranges were at the store that we went to. We talked to a Viking rep and also to the salesman and our experience was very pleasant. They were very knowledgeable about the product. We got the six-burner range and we liked the size of the range and the burners. The quality is also very good. I like the convection oven because I’ve never had one. The range is everything we wanted it to be. It’s very easy to use and easy clean.

Viking Ranges had long-term warranty and they had reviews of how it cooked meat, so I chose them. There were multiple dealers so purchasing it wasn’t too difficult of a process. But youd need some plumber to put it in because it was so heavy. It was lifted not from the bottom and I don’t think they did a particularly good job of it. There was that kind of lip that came out and too often that was used, that was not reinforced enough to handle the weight or sometimes the door was also used incorrectly. It should not to do it that way, but it looked like a handle and people invariably lift and pull on it.In the two years and a half that Ive had it, weve had the thermometer broke and we’ve had that replaced, but it was under warranty. We called them and then they called us back and then they made a stress test, but eventually we got through it. The process wasn’t super-fast, but we’re easy-going, so we managed around it.Im not really happy with the baking. It’s inconsistent. And with the stuff that got on the burners and spilled on it, you just can’t get them cleaned after a while. This is sort of the nature of the stove itself. There are certain parts that are more difficult than others. Everything that we’ve read about it is pretty much true and that has been consistent. So, we knew what we were getting, that it was gonna be expensive, that it didn’t cook real evenly, but it still looks cool and they have a roadmap of how to get it better.

I liked Vikings looks and reputation. However, we already had the refrigerator serviced. There were issues with the door. We bought it through Best Buy and they were difficult to deal with. They put the fridge in a flush mount and the one that we got is not a flush mount. So, its just not installed correctly. Also, we had a lot of issues with Best Buy. Just having them set up delivery, their delivery people coming out, not telling us to do certain things that we needed to do before installation. And it went with everything that we had, with the stove and the dishwasher. The only thing that went okay was the microwave. I love my stove. But I had two things serviced already.

We love our Viking stove and all the different temperatures of the cook top for the gas. Everyone I know who has a Viking has been very happy and it was something I always wanted. Its been very nice dealing with their team too.

The house I bought came with a Viking range already installed, and I like it in general. It’s got a few years on it and it wasn’t under warranty anymore. I’ve had nice, quality ranges so far in my life, and the Viking range is really good too. But I had to have service on it because of issues with the door not being aligned right. The person that fixed it knew what he was doing and treated me well. He gave me good information and did what he could to remedy the issue, so I was pleased with that. He was nice and did a good job, and I would call him again if I had any more issues. The range is mostly fixed but not perfect, so I’m a little disappointed but not heartbroken. I wish it had a little bit more durability, but otherwise, its all good.

My mom had a Viking range. I liked that it had the dual fuel and self-cleaning oven, so we got one too and we really like it. It is sturdy and seems very well-made, unlike some of those cheap or lower-end brands. I like all of its features. I like that the burner grates are individual, so they’re not so heavy to lift up. I saw that some other brands had only three burner grates or these were doubles, and I did not like having to pick up that heavy stuff. We went through Ferguson to buy our Viking range and they were great. We spent a lot of time looking into the range that we would buy because we just remodeled our whole kitchen and I’m hoping that our range will last for a very long time like my mom’s. I would recommend Viking.

Shortly after posting we received a call from Viking asking for the repair estimates from the service company, which we shared. Viking replied that due to the age of the appliances (5 years) they are not able to help. Viking was once a great American brand that created superior appliances. For the premium price, buyers could feel confident in the the quality of their purchase and the companys customer service. Unfortunately that is no longer the case. Viking is aware of the flaws with some of their products, especially the refrigerators (as is evidenced by the sheer number of complaints on this site alone about the same issue), yet they refuse to stand behind their products. Despite my hopes that I would be able to report that Viking did the right thing and repaired what is clearly a design flaw affecting many, unfortunately I cannot. It would be extremely easy for them to resolve this issue, but they choose not to. Instead, Viking prefers to erode customer trust in their products, service and their brand. I am sad to report that the Viking of today is no longer the company it once was. My only advice to anyone considering a Viking appliance or a full Viking kitchen is: buyer beware. Read the reviews on this site and others carefully.

I purchased my free standing 30 Viking range early 2017. We purchased the range from Abt Electronics. The range was delivered with a broken knob. We replaced the range. The new range that they sent, has a loose screw in the fan, that would make loud noise when the fan was turned on. We contacted authorized service station Jags Electronics. They came and fixed the screw. The fan continued to make noise. They now say that the convection fan needs to be replaced. It is an expensive range, and we were expecting better quality of the range. Very disappointed with the purchase. I am not sure if the issue is with Abt Electronics - they sell defective pieces, Viking quality, Jags Electronics - that they are not able to fix the problem at one time. Very frustrated. Would not recommend the range.Updated on 12/02/2017: I had submitted a complaint about my range on Nov 11th. It has been making loud noise when Oven/Convection is turned on. The range was bought from ABT. They sent a defective piece. It has been serviced thrice by Jags Appliance Repair, and he has been unable to fix this. WE WANT THE RANGE REPLACED OR WE WILL TAKE IT TO CONSUMERAFFAIRS. We were told on Nov 16th that someone will respond and look into our complaint. It has been more than two weeks and no one has responded. I doubt if they even monitor the complaints.

Installed a Viking kitchen including dishwasher 4 years and 11 months ago. Dishwasher failed just short of 5 years. Viking service came out & advised that electrical components, wiring harness and rubber seal failed. I paid $180 for service call and Viking refused to help in any way to repair the dishwasher. Service advised me that replacement was the only practical option as multiple repairs necessary would be cost prohibitive. We are very disappointed in Viking quality (except for range). Purchase Viking products at your own risk is my advice. Many better options are available in the price range they market their products in.

I buy design magazines and Ive always liked Viking. I liked its look and the efficiency, and Ive always thought Viking lasts longer so I definitely had the idea in my mind that it was a step above Thermador. I bought it four months ago but I bought it in Kentucky and I live in Utah, so it was in transit. I just registered it and Ive had it for more than a month. I bought it mainly for exterior and the tray storage feature that could store big platters and cakes. But I ended up liking the LED feature on the inside without knowing I picked it for that. I was surprised how cool the LED lights were. When the fridge was put in initially, the circuit board had a little wire popped out and it wasn’t turning on. I thought it was going to be a big fix. The compressor worked but it wasn’t getting cold and I sent the crew away without final install because I had my house under construction back then. A man came out to repair the fridge and now its all good. Everything has been great.

Bought a Viking that never ran properly. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, when under warranty and had to throw all the foods in trash again. 2 months after the warranty expired it broke down again. The part not functioning was told is not necessary but then we had to pay $350.00 for some kind of repair that didnt make sense regarding the electrical was reversed. Worst product ever!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price. When you add the cost of spoiled foods, repair cost, and waiting and change of schedule for repair person to come and cost of refrigerators itself we are talking close to $20,000.00. Shame on Viking. The customer service not helpful either. It should be reported as crime, since the temperature never reach to what standard should be 35-38.

In the past 9 years we have experienced 4 ice make repairs/replacements, a refrigerator door recall, and a motherboard replacement in our Viking Built-in bottom refrigerator. Now it is making this loud humming noise. The repairman said it is the fan drying up the moisture and there is nothing to be done about it. It is so loud that people think a car alarm is going off. I say, No, its just my refrigerator. We just keep purchasing extended warranties. Oh, did I mention that the motherboard of my electric oven went out just before the holidays, and the microwave had to be replaced after 5 year. I want a new refrigerator but my kitchen is all Viking and I refuse to buy another Viking product.

Please dont waste money on any Viking products! I have had two dishwashers in the past 10 years that fall apart and no longer work. I also have Viking fridge. The drawers broke, builds ice in the bottom of the freezer every few weeks that you have to hammer away to get the door to shut, and have replaced the ice maker twice which no longer works again! I buy bagged ice to fill my ice maker. Viking products stink.

Viking is a pretty well-known brand name and Ive known of it for some time. The team at the Viking dealer was very good and helpful. The refrigerator that I purchased from them has been very good so far. I like the space and design of it -- it is probably the best.

I bought an upgraded Viking gas oven with the highest quality cooktop/burners. I opted for this upgrade mainly for the burners and the self cleaning feature of the oven. The FIRST TIME the self cleaning feature was used, the oven door would not unlock! Evidently, the oven door locks when the self cleaning feature is activated to prevent a child from opening the door and getting burned. Makes sense (except any opening of the door while in use would result in burns). One would think that a distortion of a bi-metal plate would enable this locking feature. Viking, however, uses some electronic mechanism (some cheap piece of crap) which breaks down when exposed to heat! GENIUS! This mechanism evidently breaks down often and the Viking-recommended repair man suggested breaking the lock mechanism to enable opening of door rather than repairing since it would break again! HERES the KICKER -- THE SELF CLEANING FEATURE WILL NOT ENGAGE ever again because the self locking door is inoperable. PATHETIC. Viking should be ashamed of themselves. As in all these other reviews. Buyer beware. DO NOT BUY!!!!

Ive had my first Viking Range for a year and a half. But it didn’t work properly so it had to be replaced. In fact, I had someone out five times try to repair it with no success. This started in November and it continued until the end of January until they replaced the range. After we got the replacement range, January 31st, it worked fine up until this past weekend and now, its not working. So, Im waiting for someone to come out again to fix it.But their customer service is terrible. When I first called back in November for my Viking Range, they said, Okay. Were going to hook you up with a service provider. Then they called me back and said, Oh, theres no service provider in your area that service. So I had to wait but no one ever got back to me saying that they found one. Then right before Thanksgiving, I got a phone call at 8:00 at night and it was a service provider who was running late at a job, but theyre coming over to look at my oven. I didnt even know anyone was coming but after the tech came, he said he was going to order the part. So, it should be in after Thanksgiving. I waited. On the following Monday, I called the service provider to see if the parts have come in. I didnt get a call back so I called again. Finally, they called me back after an hour. The tech said he didnt have my stuff because he wasnt in the office. So, he would call me back the next day. But no one called me back. This went on for about a week. And then finally they said, Were going to schedule service. They did schedule a certain day, but nobody showed up. I called again several times and finally, they said, All right. We can do it we think on Friday. This is a Friday. Im like, No. You think or you can? Oh, no. Were going to do it on Friday. Well call you in the morning and let you know exactly what time that theyll be there. Well, they never called me in the morning. So, by noon, I called Viking. The lady said, she was going to try to figure it out. Call me back. Well, I never heard from Viking, but I heard back from the service provider that they were going to send someone. When the person came, he was at my house for five hours and he was asking my 16-year old son to help him move the oven because he couldnt do it by himself. He took the whole oven apart and he said, after he had it all apart, Oh, they gave me the wrong part. So, he put the whole oven back together and obviously it didnt work. And hes telling me that hes not a licensed person. He was a student doing the boss of the company a favor. So I freaked out. I didnt want them back at my house so I called Viking again on a Monday. They assured me they were going to look into it, but I never heard back from them. Then finally, the company came. He said, All right. Listen, we ordered the right part. Can you please let us do the same process? Please let our company come back. Well fix it. We have the right part. We know where the part is located. At this point, I just want this fixed so, Im like, Fine. Come. He comes again. And after they supposedly fixed the part, it still didnt work. So, the guy left. I called Viking again, asking for a manager, someone to call me back. But no one ever called me back. I would keep getting new people and they would say, Oh, were going to add you to our list of people. Heres my contact number. But no one ever followed-up with me. And then in mid-December, they sent out a new service provider who looked into whats wrong with it. They then ordered the part and came back. They fixed it and the oven would stay hot, but the broiler still didnt work. It would turn on for 50 seconds and then shut off and never come back on. So I called back Viking to tell them its not working. They said they have to wait for the report from Mr. Appliance. So I called Mr. Appliance to tell them to send the report. They said they did and the lady said, You need a replacement range. But they dont want to replace it because its very expensive. So, finally after numerous attempts through Viking, I called one more time because the next time, I was going to call an attorney because this is insane. Its over six weeks that it hasnt been working since I initially made my first phone call and theyve sent people out four different times from two different companies. So, finally I got in touch with the lady who said that shes going to help me. She said that I was going to be getting a replacement. It finally came through at the end of January because they still had to order it. It was installed January 31st, but over Easter it, breaks again. An igniting problem. So the oven wont turn on at all. I have people over and Im not able to cook because the oven is not working. There are only so many things you can cook on top of the stove. So I called Viking. So since I bought my range, every holiday it does not work. I called every day from Monday to Wednesday and each day, nobody calls back. And this time, Im beyond frustrated. If this was a $300 range, I would have thrown it out already and bought another one. Im on the phone with this lady rep and Im desperately telling her, I already know exactly what youre going to say. Youre going to give me your direct number and its going to the escalation team. Someone will definitely call me back. I told her, Nobody calls me back, thats the thing. They dont call me. They dont email me. Nothing. Not were working on it. Just like dead. Nothing. She promised me that she would be different and so far she has. I told her that the regional manager never called me back. Ive asked, speak to him numerous t imes, No one ever called me back. So, she said, Hold on. Im going to call the escalation team or whoever sends out servicers. And I dont know what they told her because when she got back on the phone she said, I didnt like the answer they told me. So, Im going to take this to my supervisor, I promise Ill call you back. She did email me and her supervisor called me twice and they did have a service provider call me. And over the phone they tried to figure out what the problem is. Telling me to try to do different things. And they ordered the part that they think is the problem with this range. And now, Im waiting for it to come in. But still, no working range. These people except for the most recent lady that I spoke to, have no compassion, no understanding. I didnt buy a used one. And when you spent that money, you expect a higher quality of merchandise. Im a reasonable person, and I understand sometimes, things have flukes. But I cannot get over the horrendous customer service. So far the lady has lived up to what she said shes going to do. She responds to my email which is a plus because no one else ever did that. But at this point, would I ever buy a Viking again? Absolutely freaking not. And I wouldnt even want one for free. Because if something goes wrong with it, you cannot even get through to try to get it taken care of. That is the most aggravating part besides from it not working. I dont expect to snap my fingers and the service provider would be in my house. But with this range, even when I had the problems with the first one, I had to demand and get irate that I wanted a new one. After the second service provider came and it still didnt work, at that point they should have been like, Youve already been without an oven for six weeks now during the holidays. Youve missed Christmas, Thanksgiving and youre going to miss New Years at this point too. So, you know what? We are just going to send you a replacement. It was still another month after Christmas that I got my replacement. And I originally called Viking to complain about the issue, November 15th. So, from before November all the way until the end of January, no oven.

After 4 repairs on an original and 10 repairs on a complete replacement Viking double wall oven, we gave up. We couldnt spend any more time waiting the four-hour window for repairmen, and no correction to maintaining a constant oven temp. Two repairmen broke fingers during repairs, no lie. Viking warranty people lacked response often, and convinced me to keep trying. Also, the cook top grates have little rubber feet that kept melting and falling off. DANGEROUS! Replaced about 6 times. Ten years later, dozens of burnt or under cooked meals, cookies etc., we are finally able to and frustrated enough to get something new. The hesitation is the cabinet was cut larger to fit Viking. And what do you buy? This is a short version on the problems with Viking and Viking associates. I could go on and on. BUY SOMETHING ELSE and save your sanity.

I just built a $150,000,000 house last year which I dont live in but I had remodeled my kitchen in 2000 and the Viking Range hood went in and I just knew I wanted to put the Viking stove under it. There was no reason to, everything was working and I quite frankly, forgot all about it and bought another house. I have a second home now but then the stove stopped working. Since I already have the range hood, which I love, I bought the stove to go with it. This is a very high-end appliance city so if someone has this problem I go, What a difficult position to be put in. The top of this range is great and heats up. It looks fabulous and fits beautifully with the range hood and in the space that it was designed to go in. However, the installation of the electrical for the oven is a nightmare. Theres a problem figuring out where to put the electrical box cause it doesnt fit under the stove. So, I have to cut up a cabinet or a wall. Im dissatisfied that they sold a product that cannot be installed unless its a new build. Im a real estate agent. And if Im selling a house and see a Viking range in the kitchen, Im immediately going to start thinking if its installed correctly. They should phase it out.

We renovated our entire kitchen through P.C. Richards and we purchased Viking through them for our cooking range and I like the look of it. I was supposed to contact them because of two things. One is I was very disappointed aftermarket that I couldnt get a grill pan. We have a lot of company in our summer house and we cook a lot of eggs and bacon. I want a grill like the grill top that I could just put on. I called when we first got the range last year and they said theyll be coming out with it. I called again this year and they still havent. The second thing is one of the burners got defective. It leaks, so we cant use them. It shoots up flames that could cause a fire. When you put it on low and then high, there are flames that really come out of it. But, other than that, were very happy with our Viking Range.

I heard about Viking ranges through the grapevine and we like the features. The range is a high-quality one and it operates well.

Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.In 2011-2012, I repeatedly contacted Viking Customer Service and attempted to get our microwave repaired again. After numerous unsuccessful attempts to get any sort of information or resolution (multiple emails went unanswered after I provided the information requested by the customer service agent), I contacted the Better Business Bureau. After Viking was contacted by the BBB, a representative contacted me relatively quickly. But Viking would only offer to cover the cost of the parts needed for the repair and would not cover the cost of repair, although we had already paid for the microwave to be repaired more than once. Lakeview, the only authorized repair group in our area, charges $180 for the first hour of service and $90 per hour after that for repairs. In the end, we ended up sending the appliances to the junk yard and paid $1000 for a temporary microwave and dishwasher from GE, both of which function just as well or better as the Viking appliances when they still worked. We are now waiting for our Viking refrigerator to stop working. The water and ice dispenser in the door has already stopped functioning very well, so we do not use them any longer. In addition, the temperature in the freezer occasionally fluctuates for absolutely no reason. Sometimes it is 5 degrees, sometimes it is 0 degrees, or some other random temperature.Additionally, when we purchased the appliances from a licensed vendor, we were informed that we were eligible for a small rebate for the appliances. We verified that we were eligible with the manager of the vendor, who confirmed that we would be able to obtain the rebate. Viking refused to honor the rebate. We will never purchase Viking appliances again, and we make sure that we advise our friends, family, colleagues, and acquaintances to avoid the companys products as well. When we redo our kitchen in a year or two, we are planning on purchasing our appliances from Wolf and Subzero.

The door does not shut properly and the racks inside are not easily moved in and out of the oven. The racks just scrape the lips they sit on. For the oven to keep the consistent temperature the oven constantly audibly relights when baking. I wish I had bought a Thermador.

We bought a high-end condo in Hoboken, New Jersey in 2014 June, it contains the Viking range as well as Viking refrigerator and these are top of the line. The refrigeration quality is fine and the steel finish is my favorite feature. The Viking is an awesome contemporary piece of appliance with very cool looks and good design. Im satisfied with it.

We did some research on the appliances before we had our house built. There were Viking appliances at the stores then I ordered and read their book. I thought the quality was good. My granddaughters school had Viking appliances. I talked with the people that run the facility there and asked them what they thought of the Viking and how it worked. They convinced me that it was definitely worth it.All of my kitchen appliances are Viking and I wanted to register for all of the warranties. I went to the Viking website and it would not allow me to do that. Then I was having an issue with the dishwasher, and I couldn’t find in the book to correct it. I ended up having to call the repair personnel to get out of the mode as it went into an error code. I had to schedule an appointment and then it took a couple of weeks for them to get here. I also asked the gentleman to help me register the appliances for warranty and he did that. I gave him the information and he was very helpful. For the money that I spent on this kitchen, I expected a concierge service. But Im pretty much pleased with it. Its pretty good and right now, it seems to fit my needs. I like the way the doors are softly closed in the refrigerator. Its good and its a little larger than the standard size. I also like the ice dispenser. I would like the water dispenser but then that would be an additional cost. Overall, Im well satisfied and I would definitely recommend it to a friend.

I bought my Viking microwave (which is really made by Sharp) in August of 2013 and have already had to have the door switch replaced 3 times. It is only Nov. 4th, 2013! Guess what, today the microwave quit working for the 4th time. The same thing happens as the last 3 times. I can reset the breaker and as soon as I open the microwave door, the breaker trips again. So, I have learned to put the food in the microwave, flip the breaker and heat my food. As soon as I open the door to take out my food the breaker trips again.This has to be some kind of joke. I paid a hefty price tag for my Viking appliances and have only had a working microwave for just over half of the time Ive owned it. It always takes at least 10 days for parts to come and then 2 days to schedule a repair man. So, for a total of 35 days or so since mid-August until now, I havent had a working microwave. Now my Viking stove has an issue after just a few months. The center burner constantly tries to light. The burner is on with a flame, but the ignitor is constantly clicking and sparking, but thats another review.

My Viking range is great and I really love it. Its a beautiful stove and I love the classic look. I have more of an elegant kitchen and I think it really adds to the whole look of the kitchen besides being a great appliance as well. The convection oven part is a lot better than the Frigidaire I had before. I also like how the simmer seems to be a lot better cause I can put the flame really low.

My husband loves cooking on our Viking range. He likes its flexibility with the burners. Its quality is good and we’re happy with it thus far, but there are a few things about it that we’re struggling with. One is that the large oven keeps having a huge popping noise when it heats up and it scares the daylight out of me every time. A button on the hood is also not working properly, so we need to put in a service call for that.

The Viking range is a little bit different to cook on than a regular range. Things seem to get hotter faster. It’s not that it’s a bad thing. Its just a little bit of a learning curve. I have a little bit of a concern as to how to clean this oven since it’s not a self-cleaning oven. Also, the fan in this range is extremely loud. After I use the oven, it is on for a good hour after I turn the oven off. I had a guy out here and he told me that thats just the way they are. Still, someone should have mentioned that before I bought that big ticket item. But the quality is fine.

Very pleased with the quality as well as the aesthetic of the 2 products I purchased (30 range and 30 hood). The performance of my gas range is superb and cooking temperatures are achieved quickly. Cleaning and maintaining the range looking like-new is also easy.