My Viking range has been a good investment so far for me. Weve had it since last summer and its a great range. I like it a lot. It’s very efficient and the oven heats really quick. It’s solid too. I like the fact that it’s like a commercial range, so it gets really hot. But when you put it on the low setting, it’s not very low ‘cause it’s got pretty big burners. The only thing that’s odd is when I’m closing the oven door the enamel is chipping off of it ‘cause there’s this piece that sticks out. Otherwise, the quality is good.

Side by Side Refrigerator/Freezer Model FOSB 5422D - Beautiful built-in refrigerator freezer with ice dispenser in door. VERY expensive. Major design problem with icemaker. The basket holding ice has a metal part that connects with a plastic part to propel the ice into the dispenser. The metal part quickly destroys the plastic part, rendering the ice dispenser useless. All this within the first four months of use. The replacement ice basket has been on back-order for seven weeks. If and when it is replaced, I have no reason to believe the new part will enjoy a greater life expectancy unless Viking changed the design. If you intend to dispense ice from your freezer, be very wary of buying this model.

I read the review from C of Cleveland, OH Nov. 21, 2019 and decided to provide my own feedback. We installed a Viking Double Oven over 10 years ago and it stopped working correctly after 3 or 4 years. We havent been able to use the lower oven for over 3 or 4 years. It keeps giving a cooling error, then stops working. The Birmingham Viking certified service people have replaced several parts including the control panel. Now Viking is trying to say that it was installed incorrectly which is total baloney! Just an excuse from Viking to get rid of us. We made SURE the contractor and cabinet builder followed the specs when it was installed and the installation was approved by the Viking Dealer. So this $6,500 unit can’t be repaired? Spend a third of the price and get the same quality with another cheaper brand!

I bought a refrigerator and I feel very good about it. The dishwasher which came with the refrigerator was kind of faulty so we had to change that off. Viking promised us when we bought them that there was a 10% cash back but we havent received that cash back yet. Also, my fridge got delivered in three months. It did not come at a reasonable time when it was supposed to come and it was difficult to chase anybody. Viking could be better in communicating things. Some of the shops I went to gave me heads up not to buy Viking as it will take months to get the fridge. I still wanted to go with Viking because I heard good things about it. We like the product quality and the product themselves for now.

I will never but another Viking appliance. Our Viking appliances are also 6 years old. We have $30,000 Viking appliances in our kitchen. They are six years old. Three years ago the refrigerator/freezer leaked water all over the hardwood floor, causing considerable damage. Last fall, our closed system failed (the compressor and entire cooling system - a repair costing more than $2000). At the time, Viking told me that a failed closed system is not unusual for the age of our refrigerator! It sounded ludicrous to me, but because that “piece of junk” matched everything else in my kitchen, I sucked it up and spent the money to repair the refrigerator.Then two weeks after the closed system was replaced, Viking sent notice about a hinge recall, claiming the door could fall off. I did not see anything wrong with my refrigerator door hinges, but I called Viking and was strongly urged to replace the door hinge. Immediately, after replacing the hinge there was a significant problem. Now, the door does not close properly. Lo and behold, six weeks later, at the end of 2011, Viking issued a second hinge recall and this time offered customers a reduced price of $4470 ($4100 plus tax) to buy a new Viking refrigerator. I contacted Viking’s customer service immediately because I wanted to know if Viking was willing to reduce the replacement cost of a new refrigerator to help compensate me for the major repair I just incurred.After 3 months of phone calls and emails waiting for Viking to respond to my request, I finally sat on hold for 20 minutes waiting for a customer service representative (I use this term loosely) who was authorized to help. I explained the fact that I was willing to replace my refrigerator if the cost was truly $4500; but since I just spent more than $2000 on repairs, this new replacement refrigerator would effectively cost me $6500. I asked if Viking would be willing to reduce the replacement cost in any way. I was told, No, the price you have is the price youll pay. I inquired why Viking had not made this replacement offer when my closed system failed before I sunk $2000 into this refrigerator just 3 months prior. I was told that was beside the point and I could take the offer or not, but there is nothing more Viking will do. I advise anyone and everyone who has not already made the purchase: dont buy Viking! This is a mediocre refrigerator, but their customer service is by far the worst and most insulting I have encountered. Yes, I will be buying a Sub-Zero to replace this piece of junk and use a front panel to match my other graphite grey appliances. Note: For others with graphite grey appliances, I have found an Italian laminate by Abet Laminati that matches perfectly (879 Colorpact-sei is thicker than the regular product). I have had a test door made up to be sure it is a perfect match.

I’m a real estate agent and I see homes a lot and through visiting these houses, Ive seen and liked how sleek the Viking products look. I then got a Viking refrigerator. In fact, my whole kitchen set, which includes the range and microwave, is from Viking. I like my fridge a lot. It’s very nice and efficient. It’s awesome that the fruits and vegetables last longer inside the Viking than in a regular fridge. The only thing is that I have the 48-inch and it seems too small inside, but other than that, it’s functioning perfectly. It is a great product.

I spoke to Build.com and then they said that Viking is good and people are very happy with it. They didnt offer the other brand that I was looking for. But some people were saying after your guarantee expired, youre not gonna be able to use Viking and that they dont come out and fix the refrigerator. But I like the refrigerator. I wanted it to be a little bigger, but its still fine. I like it because if I leave the refrigerator open, it makes a noise if the door was not closed properly. I tried to register my equipment online because they were saying theres a rebate. I completed the rebate and sent it a couple of months ago but I have not received any rebate yet. Even so, the interaction with the customer service was good. I would recommend Viking Refrigerators to others. As matter of fact, Im in the process of building another home and Ill definitely buy a Viking again.

Weve heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. Im loving the quality of our range so far. Were a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think its pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, Id recommend Viking.

Have had problems with Viking dishwasher from day one!!! Seems like I am not the only one!!! Ever heard of Class Action suit????? I am sick and tired of having to unload this dishwasher of dirty dishes because dishwasher wont start!!!! Serviceman is an hour away!!! Viking is shameful and needs to be held accountable!!!!! I own the stove, oven, microwave and refrigerator! Would had gone with Wolf had I known Viking was so cheaply made!! My products arent even 5 years old and rarely used!!! Really thought I was improving my remodeled kitchen.... I was wrong! I want my money back!!!!

Ive had previous Viking appliances. Im happy with the refrigerator that I received except for the freezer which was delivered dented. I went to the dealer because as they delivered it, their reps also noticed that it was dented. The replacement came and it was dented too. Im waiting for it to be replaced since September. Other than that, the refrigerator has been great. They just need to pack their refrigerators better in case there might be an issue.

I bought a refrigerator and a freezer from Viking Refrigerators because of their reputation. My favorite feature is the built-in lock. However, Im not satisfied with them because of the issues that were having and theyre coming tomorrow to fix them. The drain at the bottom of the refrigerator doesn’t drain correctly so it fills up with water inside below the meat compartment and sometimes it runs onto the floor. On the freezer, were having an issue with the icemaker. The service was the only contact I had with them. Our conversation went fine but the only problem was that Im in a rural area. I had to wait six weeks for them to come over to where this was located to do service. That part has been a bit of a hassle. It was frustrating just because of the service issue.

We were doing a remodel and we wanted something a little higher end. We bought our Viking refrigerator at Best Buy as we had a significant number of credit card reward points and we went with the Best Buy cards. We bought it before our remodel and we didn’t take it out of the storage until around early spring in 2018. We had significant problems with it over the summer and we had the technician out at least seven times. It was still under warranty at the time and what was happening was the refrigerator side of it would never be at the set point. Oftentimes, it was at 45. The tech was out to try different things and replace the electrical panels. By the last time, they ended up replacing the entire electrical panel and it has been okay since then. It still is not perfect though, and it seems to be hit or miss. If the set point is supposed to be at 38, it struggles to get a 38 on the refrigerator side. I like the refrigerator, nevertheless. It is prominent and it sits really well in our kitchen. At the same time, we were forced with the contractor company because they are the ones who handle the warranty. As long as it is under warranty, we have to go with them. We would wait for a significant period of time for the parts to come in and it got to be a really long, laborious process. The guy with the refrigeration company would complain that there were changes going on at Viking, where the warehouses were, and it was hard to get parts. It was frustrating when we had already invested on a Viking refrigerator, stove, dishwasher and range. I couldn’t just call Viking and say, “Look, replace this thing,” because we had to go with a particular company to do the repair. This issue started in May or early June and we were still dealing with it by the end of July. On one hand, there are things about the Viking refrigerator that I really like. I like the way it looks in my kitchen, and the freezer is working fine. On the other hand, the refrigerator and the whole repair and problem-solving process seem really cumbersome. Why did it take three months to resolve? I am dissatisfied with that.

We just moved, and we thought of buying a nice set of appliances when we remodeled our home. We bought an all-in-one fridge, a dishwasher, and a stove top range oven and hood from Viking. We also bought a Viking refrigerator back in 2012, and we didn’t have a good experience with that one. They had the drain set up, and we had issues with that the whole time we had it. They told us that it was just the way it was made. So, when we went with Viking again, they told us that their refrigerators are designed differently now, so we shouldn’t run into the same issues that we had. So, we went with a larger version of the same fridge.We also got an oven range, but it has a little issue with the way it was set up. So, I had the general manager from Main call me, and it sounded like he knew what the issue was. He said that it was something in the way it got set up, and they should be able to fix it. So, they’re coming to fix that. However, trying to find someone to come help with it is hard because there’s no one to service it in this area. But other than that, I’m happy with Viking.

My Viking range is great and I really love it. Its a beautiful stove and I love the classic look. I have more of an elegant kitchen and I think it really adds to the whole look of the kitchen besides being a great appliance as well. The convection oven part is a lot better than the Frigidaire I had before. I also like how the simmer seems to be a lot better cause I can put the flame really low.

Viking is a popular brand. I’ve owned another Viking stovetop. So, when we moved in to this new house, we put Viking in everything. The quality is great, and it was part of the reason why we bought it. I like that our range works. It does everything that we’re asking it to do. It’s what my wife wanted. It cooks great egg, and then cooks everything else fantastically. I’m very pleased with everything I got from Viking. It’s my second go-around to buying Viking appliances and it probably won’t be my last.

We had the range installed about three weeks ago and we love it. This is a Series 5 model and the one thing that we dont like about it is the fact that the knobs got that little blue marker at the top and we thought it would lit up when you turn it on to show that its on, but they dont. Its there just to show the off position. We do have the LED lights under the panel that come on, but youve gotta physically look at every knob to make sure that theyre in the off position to make sure its not on a really low simmer where you cant see the flames. They should put a light on each one of those knobs to show when you turn it on. Other than that, it’s performing well. We cook a lot on it.I looked at some of the other models that were less expensive. Some of them were half the price but then, I looked at the consumer reviews and the people that were giving it 4 or 5 stars were only about 60%. But the Viking Range was in the high 90s. Some of these other ranges look good, but according to a lot of the customers who had bought them, they didnt function properly. So that was the main driving force for going with a Viking.

My family and other family members have Viking products. I liked the design and concept of their refrigerator. The Viking dealer I have worked with was good. She was very cooperative and professional. We bought a fridge and our Viking Professional Microwave from there. The fridge is pretty good. I had some issues with the ice maker of my previous fridge but they gave me a new Viking which has a new up-to-date part. Its the same fridge and its working pretty good.

Weve always wanted a Viking range but just never got around to getting one. We finally did and we chose Viking over others because they used to be the gold standard. We thought that the Viking Range was a good one and I had a buddy that loves it too. I like the gas stove/electric oven option, its the best of both worlds. I also love the quality. I thought I had an issue with the oven not being temperatured right and so I called the dealer. They came out immediately and it was calibrated properly. I was very impressed by their responsiveness.

My Viking Refrigerator has been great. I got it from Best Buy and Ive had it for several months now. I like its size and capacity. I called Viking weeks ago to tell them that my fridge is making a noise. They referred me to a local dealer and I left a message but they never called me back. Other than that, my experience has been excellent and I would recommend this appliance.

Ive always heard good things about Viking. Several years ago, I heard bad things about them but I decided to give them a chance because they are out of Greenwood and my niece lives there. I chose Viking because it did have a good reputation. Plus, they offered the free dishwasher to come with the range. Building a home, that was an incentive for us. I absolutely love the quality of the range. We lived in military housing for so long and we had an electric stove and all my pots would hit each other. I couldnt wait to get a gas range. My brother said to get a 36-inch and Im so glad that I did because my pots can breathe. They dont touch each other. I love the roominess. Weve used it for about two weeks now and weve been very pleased. They have set off our alarms but thats because we didnt put the hood on. Other than that, it heats up immediately and it puts out just the right amount of heat. I love that it cooks my potato quickly. Its also easy to clean. I do have a sponge that I use to make sure it doesnt scratch because when I inquired one time, you have to be careful not to use something that would be abrasive to scratch it. I like the grates. Theyre very heavy-duty. I do like the knobs too. They are big and easy to turn. I thought it would be cute if they came in different colors but when I called in, they said theres another competitor that is known for certain colors. Ive noticed that the back cooks faster than the front but it performs beautifully. It looks like theyve improved from what had happened a couple of years ago. Theyre trying to get their name back.

We had built a new home and were interested in top of the line appliances. Wolf and Viking Ranges stood out, but we decided to go with Viking since we got a good price from them and it fits what I was looking for. I got a six-burner range, a grill and two ovens from them. In my kitchen, I have a total of three ovens since we do a lot of the holiday stuff here. It works out beautifully when I’m doing Thanksgiving, Christmas or when I’m trying to cook a big meal. I have enough room for everything. The top is gas and the ovens are electric. I love the fact that I have a griddle there. Everyone can be working on something so it works out well for my family. We’ve had a good experience, up until were trying to get the small oven fixed. We had a problem with it and a chip needed to be replaced. So we had the workman out and were waiting for him to replace it. We had to argue a little to get them to come out to fix what was wrong and that was a bit of a problem. I got upset but my husband managed to calm down and get them to do what they needed to do to repair the oven. But Im still waiting for it to be fixed.

We have a 2 year old Viking range that unfortunately required service. We called Viking and they gave us 2 companies that they recommended. Oceanic Repair was one of them. Not to sound silly but living by the water made me choose them over the other one. They did such a great job I wanted to let others know. They went through all of our appliances with us, I feel like we got a lesson instead of a service call. I saw a lot of bad press about Viking, I no longer agree with most of it. We now understand the reasons why our range was built as it is and now that were are using it with our new found understanding, our level of joy has gone through the roof. Remember the internet is full of people who have had issues, most people forget to say the good things as well. I would buy a Viking again and if it needed service I know who to call.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

Viking customer service, should be called customer LACK OF SERVICE. 30-40 minute hold times on phone, lack of knowledge of product parts. Viking has discontinued the part for an 8 year old dishwasher, and only resolve is to charge you for a new appliance, with less discount than I can get at big box store and a charge for installation. Do not use Chesterfield Appliance for Viking repairs. Overpriced and not knowledgeable about product.

I had to look up the refrigerator that would fit in the spot of the old refrigerator. Viking refrigerator was one of the two that would fit. We talked with the salesman and Viking Refrigerators was the better of the two purchases. It was with the Pacific Sales at Best Buy and it was very nice. They were knowledgeable and it was easy to purchase. Then the refrigerator was delivered. They took out the old one and put the new one in. So far, I’ve liked everything about the refrigerator. We haven’t had any problems with it.

I knew about Viking Ranges long ago from listening to my clients. After pricing the products towards the end of the year, Viking had a better promotion. I picked the range that I wanted online, went in, and paid for it. My favorite about it is its easiness of use, though I had expected more with the range’s quality for the price that I spent on it. But everything was perfect with Viking. They were also very good about sending someone to fix the range when one of the burners wasn’t working. It took them a couple of weeks to send somebody out.

Placed an order for Model RVGR33015BSS from Us Appliance. It was shipped by one carrier and brought to Denver. The order was then moved to another carrier for the trip to Trinidad Colorado. I went to the carrier and picked up the oven (we live in a rural area). Upon inspection of the box for visible damages I found none. I did not open the box. The box was unloaded at my house by me, and we took the oven inside... we noticed the door was open on the oven but when we got into the house we found that the brackets that held the outer door to the inner door were broken and the outer door was hanging by some screws. I notified US Appliance with pictures. They came back and told me that I had damaged the oven and it was my problem. I contacted Viking and my customer rep told me there was not much she could do. I was told because I picked up the stove at the shippers; it was my responsibility. There was no other damage to the stove. One small dent on the bottom of the front kick plate that was not visible. My wife and I decided to go forth and repair the oven ourselves. I had a local welding shop, reweld the brackets on the front door panel, we purchased a new piece of glass and reinstalled the door ourselves. FYI the spot welds that held the brackets on were at best way too small and the welds did not penetrate into the parent metal.I also noticed the oven would not light, so I took the cover plate off and inspected the spark for the oven part found the cover plate was installed incorrectly and the spark was grounding on the frame. I took the cover plate to my shop and increased the size of the hole by 1/2 and repaired the spark boot and it is working better. However I did notice the oven will not light from the convection bake position. I have to start the oven in bake and after it gets hot move it to convection (I think the fan caused a draft).Im disappointed in US alliance and will not do business with them in the future. We love our rebuilt stove. Serial number 111715C10200028. Im giving it two stars because I think the stove may have been damaged at the factory, and the stove could have been packaged better. It was placed on a pallet with flimsy straps. It is possible that the unit was damaged by a shipper but there are no marks on the box indicating a fork from a forklift got into the wrong place.

We bought a Viking range two years ago (now 3 months out of the two-year warranty), model number VGIC53014BSS04. It looks great, the top burners work fine, but the oven cooks terribly uneven. For example, food on the left side overcooks, while on the right side is still uncooked. This is the case with or without the convection fan on, and is true for whatever we are baking. I wish I could include photos, but I have them.

Our Viking refrigerator was installed and its worked. It keeps things cold.

The Viking Range fit all of the requirements that I had. Its a professional range and has a 36-inch all-gas oven. But Ive had a lot of issues with the range. I had to have the ignition switch replaced about a week after it was installed because the oven would not light. And now Im waiting for them to come and replace the burner in the oven because it wont stay lit. It was installed in the middle of September and it hasnt functioned properly since. But the dealer has been helpful as far as sending someone out to repair it. The Viking rep called and was very pleasant. He offered to come out and do a free demonstration whenever the unit is functioning properly. Theyre supposed to come out and replace the burner. Hopefully after that he can come out and show me some features of the oven.

I have had my Viking Range since last September and I have had technicians out here eight times and my 36 inch range is still leaking gas, they can’t figure it out, so if you want a range that works, don’t choose Viking! I spent $500 to have Thanksgiving delivered to my home, and Christmas wasn’t any better.... What holiday will I NOT be cooking for next. I’d like to say it looks good, but the front of it already has some rust spots/pitting marks right in front of the burners! I was trying to decide between Wolf or Viking; I work with high-end kitchens a lot in my business, clearly I chose badly. Don’t make the same mistake! And seriously never use Appliances Connection; they are awful, rude customer service and no follow-up, not a customer centric company!

I liked the look of the stove and the reputation that Viking Ranges had. I didnt so much like the price but you get what you pay for nowadays. The range is great and heavy duty. Its worth every penny I paid for it. Its a quality appliance and Id buy it again in a heartbeat if I had a choice. And Im so far very happy with it. I hope that I dont run into any kind of issues. Ive had a Thermador before and had nothing but problems with it. Ive also had a Wolf which was a good range but Viking is just as good and a little less expensive.

The house that I have has a Viking stove. I thought I should get a Viking refrigerator to have a matching brand name. However, this is the worst purchase experience I have ever had in my life. The refrigerator itself is quite heavy. I oversaw the unloading and the product being brought into my house. The man unpacked it, set it up, and the door would not stay closed. He tried a number of times. I asked the installer to report the issue to Best Buy where I bought my product. He did then I made a follow-up call. They told me they were sending a second Viking refrigerator. Both refrigerators were unpacked here in front of me. I have no doubt that they were brand-new products. The second refrigerator was not cooling. I went in-person this time and asked to speak to the store manager. I had to wait some minutes and thats understandable with all of the horrible problems with this Coronavirus stuff. I told him the refrigerator was not cooling. He sent down someone and again, nothing. I almost wanted to ask him to please bring back my JennAir which was perfectly fine but it was old. He said he was not gonna send another refrigerator. He is the rudest human being I have ever dealt with. I looked up an appliance service center and I ought not to be having to do that on a brand-new, very pricey refrigerator at over $11,000. I dont buy cheap because I want to buy good. The issue was there was not enough refrigerant which was a fairly easy issue to resolve. But I had to call an appliance repair person myself and I had to pay money myself on a brand new refrigerator. I wont ever recommended a Viking refrigerator. Im more than very dissatisfied. I would never buy a Viking pencil if Viking sold pencils. I wont ever deal with anybody having anything to do with Viking.

Its a nice refrigerator. The only thing I didn’t like was we had a repair guy here twice already for two fans and then the ice wasnt working either. The technicians were very knowledgeable and courteous. They had to order a couple of parts. The first time we had a fan that went out, it took about two months to get. But the tech rigged it up some kind of way and it was not losing any kind of coolness to it, so it stays running. It’s just made it louder. Then we just got that other fan replaced last week. The tech came out and fixed that for us. It took us about three weeks before he got that part in to get it fixed for us. So quality-wise, its not worth the price.

I love Viking Ranges and I got such a good price on it. I have a standard six burner, 36 inch from Viking. It doesn’t have all the bells and whistles, but they work better. The heating part of them, the flames, everything about it is more consistent. The heat is much more efficient than some of these cheaper ranges. Viking is just better to cook on.

Ive always known about Viking Refrigerators for a long time and it was in the house that we purchased. There was a Viking Range, a Viking refrigerator, and a stove then. I was replacing an existing Viking refrigerator that was about 17 or 18 years old. It was built-in so I was looking for something that would fit into the exact space where it was. And when I went to the appliance store, the salesperson at the appliance store steered me to Viking. I was buying a refrigerator and a dryer that day and he showed me something else but he strongly suggested the Viking and since I didn’t have any negative feelings about Viking, I went with it. This refrigerator will be the third refrigerator and the first one kept having problems. It would freeze up and the icemaker wouldn’t work. The refrigerator section would heat up to about 43 degrees and the freezer would get down incredibly cold. I had six service calls on it and finally, the service guy said, “I think we need to get this thing replaced.” So Viking replaced it after several weeks and sent a new one out to Asien’s Appliance here in Santa Rosa and they delivered it. However, the guys that delivered it couldn’t align the doors properly. The refrigerator section was about half inch or a bit lower. The door was lower than the freezer side so I called the people that handle the warranty repairs again and the guy came out and looked at it. He said that there was something wrong with it and maybe it was dropped. He couldn’t fix it and jury-rigged it so the door worked. For a while, the door wouldn’t even close but then he worked on it again and he got the door to close by taking some part out. I got word that Viking set up a delivery of a replacement for that one. This will be the third one and hopefully, it will be okay. I wouldn’t recommend them to a friend but at least Viking is faithfully standing by their warranty.

Very pleased with the quality as well as the aesthetic of the 2 products I purchased (30 range and 30 hood). The performance of my gas range is superb and cooking temperatures are achieved quickly. Cleaning and maintaining the range looking like-new is also easy.

Stove shuts off and then doesnt go back on. Have to restart over and over. Had a repair service twice already in a year and a half. Viking said I would have to pay for service request. I think this stove is a lemon. Very disappointing.

We had a GE before and it was horrible. We were looking at getting something else to replace it. My daughter’s a chef and she works with a Viking type of oven at her work. She’s the one that told us about Viking Ranges. Were very happy with Viking Ranges. We liked the look of the range. It was a very good one so we went with it. The person from Viking Ranges was very savvy. He knew exactly what he was talking about and he even compared the Viking to the Wolf and said they were very similar. Viking is a fantastic range. It cooks very evenly as opposed to the GE we had before. Also, my wife loves to bake with it. I would recommend Viking Ranges to everyone. I would tell them that it is worth the price you pay.

A Viking refrigerator came with our home, and Im very happy with it. The first time Ive called customer service, someone pikced up the phone and theyre seem to be helpful, friendly, and knowledgeable. My experience with Viking has been excellent.

Our builder put Viking range, dishwasher, and refrigerator in our home. The range is great but I already had to replace the motherboard on the refrigerator within six months. The seal around the freezer chipped because the availability of getting a motherboard took an extra number of weeks. The appliance company sent somebody out and said we needed a motherboard. They tried to communicate with Viking but they werent successful. So we ended up calling Viking and then we rescheduled the guy to come out to put it in. I wondered about that a little bit and I wasnt happy with that at all. I wish they were a little more customer service oriented. If Im gonna recommend Viking, then it will be something based on my experience with them and not how I like their range. My little experience with the refirgerator has clouded my perception and I would not choose Viking if I had to replace an appliance.

Ive been cooking my whole life and my parents had a couple of Viking Ranges. I went with them as well because of the quality and a specific offering that they had that included a free dishwasher. The range is excellent. I like the simplicity, the quality, and the ability to rebuild, repair over time and the lack of any real computers and microprocessors.But I have never been more disgusted in the service that I received from a company, let alone one that Ive just given $5,000 to. I interacted with tech support a couple of times. The individual I was talking with was mumbling into the phone and acted like he was doing me a favor for helping me. He acted like my questions were completely ridiculous. When I talked to somebody at a call center in India for an appliance I bought at Home Depot, they treated me better than this. I had to tell him to put me on the phone with a different tech support person but they have no further help. I talked with people in the parts department who told me I was incorrect with regards to where the data tag was for where the serial number and model number were. It was an all-around garbage experience and they will never get another dime of my money.Ive since talked to other owners of Viking products as well as some technicians and they say that this is a common trend. I have written Viking and theyve not gotten back to me. Quite frankly, my next purchase will not be a Viking because Ive never encountered such pathetic treatment of a customer, especially one who thought they were buying a luxury brand which would come along with the support. Ive just convinced somebody not to buy a Viking as a result of this because that is unacceptable to me.

I got a Viking range, dishwasher and a smaller baking oven. The dealer was knowledgeable and my experience in dealing with him was good. The range has a griddle in the middle which is a high polished stainless look and I liked that. It is super easy to clean and it looks brand spanking new, spotless and shiny after I clean it. I also like how underneath where the burners are, its like a black enamel, so its easy to hide whenever its not so clean. Also, I like the quality of Viking a lot and so far, I’ve been happy with all the Viking products that I have.

We had a few issues with the cooker when we first moved in. They werent lighting properly, so someone came and fixed that. We sometimes have issues with the general oven also lighting, but all in all, Viking has strong quality. Its good. The gentleman who came out was amazing too. He was really helpful.

The first Viking refrigerator that was delivered off of the truck was dirty. The seams were split and the logo on the front was crooked. The truck people looked it over after taking the plastic off and put it right back on the truck. They rejected it before I did. It was 10 days until I got a new one and the second one has been good so far. We like it but I have one minor complaint. I have to turn off the ice maker because if I let it fill completely, opening the freezer drawer will knock a bunch of ice on the floor. I dont use that much ice and the ice tray is oversized anyway. Other than that, my Viking is high quality and it works well.

We bought the house and the builder had put Viking appliances in it. Weve only had the house for two or three weeks and so far, everything works great. The Viking range looks easy to clean, take apart, and thoroughly get to all the pieces. Its easy to work with.

Not the greatest service for a pretty pricey appliance. The grid was kind of hard to maintain. Overtime, the grill top did look discolored (supposed to be normal) but it kind of bothered us as we had an open kitchen concept. Otherwise, best gas stove we have had so far in-term of cooking/pots - the grill top in the center and 2 cooking grids on either side.

I have had my Viking Range for three weeks. My son has one and he knew I needed a new range. He researched on the internet and he found it. I cooked on his stove quite a bit, so I liked it especially its sturdiness as well as its grills. The grates are really heavy duty. The only downside is that the burners don’t go down far enough to low heat. Other than that, it’s working very well. The dealer was excellent and he was efficient. He was clean, and he took off his shoes. He was courteous, very professional, just really a gentleman.

When we went to the store here, we were going to try and get a Viking stove. We had to get a Wolf. We were looking at a refrigerator, too, and when we saw the Viking refrigerator, we thought it looked cool, so we got it as well. It’s expensive and costs more than a regular refrigerator, but its nice. We like the look and the layout - the top and bottom with two doors on the top. It feels kind of solid, plus, we like the way it lights up on the inside when we open the door. We also like the dashboard in the inside of the door where we could look at all the different stuff we could do. Weve only had it a short time and so far, so good. We got a Sub-Zero in our other house and it’s comparable to that.

I remodeled my kitchen in 2018 and purchased all Viking appliances. Less than 2 years later I already have problems with the dishwasher (the detergent door doesnt open during the wash cycle), the freezer stopped making ice and the door to my steam oven spontaneously shattered when I opened it. I know this sounds crazy but it is absolutely true. I was opening the door, heard a pop and all of a sudden the glass started shattering.When I contacted Viking I was told my appliances were out of warranty. They only warranty them a year but who expects these expensive, high end appliances to start having problems so soon? My old (non-high end) appliances lasted 20 years! I never once had a problem. Whats most upsetting is Vikings attitude. I thought I was purchasing high quality appliances from a reputable company but thats not the way I feel anymore. Their customer service is terrible. They are slow to respond to emails and phone calls and truly dont seem interested in helping their customers or standing by their product.I had one service company they recommended come and leave with out fixing anything. The service tech said I should just put the detergent pod in the utensil holder and he glanced at the ice maker, said there was an ice cube stuck and declared it fixed. So here I am, a month later with nothing resolved. My biggest regret is not researching. Before you buy: research, get recommendations from friends, visit different appliance stores and talk to the sales people. And read reviews on web sites other than the brands site. I noticed Viking has no negative reviews on their site.

We had a lot of small hiccups because of COVID and because of the supply chain issues. Initially, we purchased our Viking stove through Best Buy. But it kept getting pushed out and I wanted to get our kitchen up and running. So, I ended up finding a floor model out of Stockton, that had the piece in stock. It had some scratches on it but they were very minor and they guaranteed a six-month warranty. They delivered it and got it in service.The Viking is simple to use and theres not a lot of electronics on it which is nice compared to Thermador and other high-end brands. I went with the one with an open range and even though its rated at 15,000 BTUs, its probably more because its open. Youre getting the airflow better, so its actually heating it up better. So far, I love it. Its easy to start. The one thing I dislike is if you take off any of the igniters to clean, they get a little bit on the porcelain and I have to readjust them in order for the igniters to ignite sometime. The other issue Ive had is that it has to kick on numerous times to get the igniter to ignite. So, every once in a while, itd have a little gas smell. I talked with the retailer that I bought it from about it, and they were gonna fix that. But my father-in-law whos familiar with Viking stove, he’s like, “Yeah. I’ll show you. It’s just this.” We ended up just moving the igniter a little bit. And then it took off, and no questions asked. Also, Im not sure if the convection part is working properly because it makes a little rattle from time to time. Otherwise, the Viking has been reliable.

The Viking refrigerator has good storage capacity. The illumination is good and I have an ice maker hooked up on. Its quiet. However, Ive had two power failures and the refrigerator defaulted. The question I was trying to get with engineers is if it defaults, does that mean that it quits cooling? But I never got an engineer to answer me any questions and a sales rep didnt even know.

I just sold my 30 Viking range (to a guy that refurbishes and resells them) and have never been so happy in my life! What a complete piece of crap and absolute horrible customer service. I purchased brand new in 2008 and after a couple years of moderate use the oven began to cycle off during cooking and would not cycle back on. I spent over $1000 with two different Viking Authorized repair companies to replace the computer control board, the thermostat, and sensor, only to have the exact same problem. Viking customer service provided me with zero help. The repair guys both told me that they encounter the same problem with countless Viking ranges. Im giving Wolf a shot - hopefully they will be better. Buyer beware!

Weve had a couple of Viking Ranges before from friends and family and we decided to purchase with them once again. The new range I got from them has been excellent and I really like the wine rack that came with it.

I had a Viking range 25 years ago, which is still working, and I moved it up to our lake house. We kept it in good shape. So, I bought a new one for my house and it works awesome. I was looking to switch just for some change and see if I like something more, but I love Viking. I bought the one that is all inclusive where there is not different pieces now in which they didn’t have before, and I love that. I also love the pull-out racks now that glide really nice, as well as the bigger window. I like the one burner that is really more powerful in my right corner and just so with the overall. I like the weight of the dials. I love everything about it and I am very happy with it. I got the dishwasher too and I love that, too. Also, the Viking dealer I had was awesome. I highly recommend it.

My friends are the only Viking dealer down in Key West. We work on their cars for the business so I went through them. I’m very happy with Vikings product and impressed with the refrigeration. Their customer service guys were awesome, professional and nice as well. I would definitely recommend Viking.

I recently purchased what I thought was a nice used fridge (Viking Designer Series Fridge DDFF136DSS0) from someone only to find out that it most likely has a bad motherboard. It doesnt cool at all and the display on the front shows nothing but a blue screen. The buttons dont do anything except for light up. After researching, apparently these motherboard controls have been failing a lot with these models and Viking charges $1,000 for a new control board. That is insane for something that is failing regularly. For that price and the repair, I might have to just go and buy a new fridge from a different company. I am extremely disappointed in the lack of care that Viking has presented in the matter. This is a major problem with Vikings product and they do not care. I commented that I could buy a new fridge for the price of the part and the Viking agent laughed and said, I dont know why you think that, people say that all the time but you cant buy one from us at that price. It was rude. I am extremely disappointed. This was for my family but I am a home remodeller and will not be recommending Viking with this type of repair cost and horrible service.

I own a 6 year old Viking Double Oven. It’s bad enough Viking wouldnt stand behind a heating unit but worse, we missed the complete Christmas season (our oven died Dec 17) using the oven because Viking didnt have parts in stock to repair the element in the oven. I will miss this Easter as well since the parts wont be in by then. As a cook this is unacceptable to me and Viking’s potential customers should be aware of this. It will have been 4 months for me to receive a new ribbon element with glass part # 013930-000 IF I get it by April. I think Viking potential customers should be aware of the lack of customer service in parts with Viking. Also Viking customer service didnt seem to care about my issue and basically had the too bad for you attitude. We have a 6 burner Viking range top and a Viking double oven in a top end house. If this is Vikings idea of customer service for premium clients I will take my purchases elsewhere in the future. Buyers beware.

Our new house came with the upgraded package of Viking, but the range never worked. The stove wouldn’t light and we couldn’t keep it lit. It took us almost a year of repeated people coming out. We couldn’t get it right and it was because of multiple things. When they put it in, they got the wrong backing and it took three different people just to get that right. It was a huge relief when Viking replaced the stove for us. I like the stove, but when its on the blower is so strong that I can’t put a low heat on my stove top. If I have the oven on, I can’t put low on the burners because the blower blows into the burners. The repair people that we had were polite and professional and I dont fault them in any way. It was one of them that helped me get the new range. But Im disappointed and I will never buy a Viking again.

I bought my Viking refrigerator about two months ago. We remodeled our kitchen and I just put it in about three weeks ago. I haven’t had good luck with it so far. The door doesnt close and they haven’t fixed it yet since I bought it. They came out and looked at it and they said they had to order parts, and they said they’ll get back to me in a week or two. I was on hold for over six hours one day, trying to get a hold of them. Once we got through, there were a lot of problems. We had to do a lot of it online and then they wanted pictures of the serial number ‘cause they didn’t believe us. Its been a terrible experience.

I had an old Viking and we had to have it fixed. It was silly to go buy one with the wire, but we couldn’t find anyone to fix a Viking. When we got a new stove, I left it up to my son. We looked at a lot of companies, but he chose the Viking. Its nice and he loves the simmer. He’s happy with the product.

Bought the built in refrigerator and freezer. Freezer ice maker kept failing. Had five different people come look at it. No one fixed it each time. I would call back and they would not have any records of the repairs. The freezer door wont close completely leaving ice build up on the inside. Their solution is to push at the top of the door. The hinge is leaning. Their solution... There is no fix, we cant make that hinge any longer. The refridge is freezing things so had another company come out. They said needed some new compressor. Took everything apart (six months later after they got the parts) and turns out the leak is in the wall of the unit, so it is not repairable. Have to pay 3000 to get a new unit. Now I have a new unit... But cannot find anyone to install it. It is not a slide, the old one out kind of install. Would not recommend Viking to anyone.

The Viking registration site would not accept my information so it was somewhat of a hassle to get both of my products registered. I had to go through one of their customer service supervisors. It was a little laborious. I had to produce copies of the tags on my product. I had to produce a sales receipt and a lot more information than I would have had I been able to just use the website. The operator’s manual for the appliances is also not specific enough. The instructions are vague in regard to operating the range and turning it on. But Im generally pleased with the range. It cooks so much faster than a gas or an electric range. I also like the size of it and the interior of the oven.

I bought my Viking Range at Best Buy and I love it. Pacific Sales, the company that sold me the floor model, was very helpful. We were in the middle of a remodel at our house so we were buying a refrigerator, a dishwasher, and a microwave for the counter. We looked at the Viking ones and we were kind of disappointed with them. They didnt live up to the Viking quality. Also, the salespeople there told us that they are actually made for Viking by another company because people want the Viking line and matching appliances. Nevertheless, Ive always liked Viking gas ranges because theyre most well known for their commercial type features. Ive liked the cooktop most of all because I like cooking with gas. In sum, my experience with Viking Ranges has been fantastic.

Weve had our Viking refrigerator for eighteen years. In that time weve had three service calls and one recall. Now the unit needs a complete new cooling system costing thousands of dollars. Realizing that the unit was way out of warranty, I called customer service anyway to see if they would a least share part of the repair cost with me. They were adamant that they would not. When I purchased the unit I fully expected that it would outlast the less expensive brands. An independent repairman suggested that it would be worthwhile to forego repair and buy another refrigerator, not a Viking as he considers them as expensive junk. I guess cost does not equal quality.

Our Viking refrigerator was bought along with our new house. Its quality is good but my wife is very upset about the noise. We have called for support but the guy who came here didn’t fix the problem, and we’re still suffering with the noise.

I had a problem with my door. I was given Absolute Parts Repair as the service agent. I have ZERO complaints about them (especially Brandi ** who was an absolute delight to work with!!) BUT I have 2 complaints about Viking Parts Service. It took more than ONE MONTH to get the new door to fix my brand new stove. I finally called directly and talked to a gentleman who said my part should ship in 2 business days. IT DID NOT, in fact there was no part but rather the next time I called Viking Parts directly, I was told that they were manufacturing a whole new door. The second experience was good with Melody **. She kept me up to date and watched my order but honestly ONE PLUS MONTH for a part?? Luckily my kids have moved out but to not have an oven for more than one month is not acceptable as far as I am concerned.

I have purchased 2 Viking wall ovens within the past 12 years, one at a discounted rate because my first purchase with them only lasted five years with many, many repairs in between. First of all their hinges on the door break very easily, the door to the oven is very heavy and can withstand constant use. Once the hinges break, the oven door cannot seal properly and therefore the oven will not run. The broiler coils burn out very fast. The oven cooks well over temperature, so you can trust the exact temperatures. The lettering on the wall peels off very quickly. I did not use any chemicals on it and I always used a soft rag with water to try and clean it. The stove top I purchased as well and that is also in bad shape. DEFINITELY NOT WORTH THE MONEY!!!

Our Viking works really well and its a good range all around. Thats why we use them. I like the broil feature on it. We had to have one of the burners swapped out and the fire bar underneath adjusted on the last range we purchased. It was really smooth to deal with customer service and the rep that came out was amazing. On the whole, the Viking range is expensive but its worth it. I wish I could have gotten a bigger one. I just didnt have room in this house.

The purchase and installation of the new range was very seamless and easy. Everything was delivered on time and in good shape. The only negative is that the glass panel keeps getting loose on one of our two Viking ranges. I have to keep screwing it back in. But everything works great. They all perform as advertised and we havent had any issues. It’s a good quality product.

We have Viking in our primary home and we like the quality of the appliances as well as the pricing for the quality that we get. So we got the whole package, wherein if you pull up the stove you get the dishwasher, and if you buy the refrigerator you get the hood. We like all of it and how the refrigerator looks in addition to how it functions. We also had a very good experience with the dealer.

Viking 36 Bottom Freezer Refrigerator - Do Not Buy!!! My refrigerator was installed 5 weeks ago and for the past 3 weeks the control panel will go blank and it stops cooling in freezer and refrigerator. Randomly starts cooling again then same thing happens. Called Viking who referred to their Orange county repair service which took a week to get out and be told it didnt have a dedicated fuse. Well we had our electrician come right out and yes the refrigerator does have a dedicated fuse drawing the proper amps. Called Viking service company and sent pictures of electricians readings and was told they would speak to Viking. Didnt hear back, another phone call and girl I sent pics to is gone until Monday... Viking is closed and I still have a non-working refrigerator. Horrible service, horrible product.

We owned this place for seven years. After five years, we noticed that the refrigerator would hardly ever shut off and the alarm would go off daily, then it went up to twice a day. We were having problems keeping ice cubes. They would melt, would stick together, and then everything would have a lot of moisture within the freezer area. It got to a point we could hardly keep frozen items in there. A.B. May, the company we got a contract with who service Viking, came out, looked at it and said, “You don’t have a good seal. It could be where the refrigerator itself is a little wavy, so therefore, you can’t get a good seal.” He recommended I just go ahead and not keep trying to put parts back into it and fix it but get a new one instead. So, we did. We went close to a year dealing with the alarm problem. In the last six months, we couldn’t keep anything in our refrigerator while they were trying to figure out what was wrong. When we went and purchased a new one, they pulled the old one out and I saw this big, rusted-out area in the back of the refrigerator. I called Viking at that time and talked to one of the experts in the technical part of it. I asked him what would the cost be if it had this rusted-out area. He said, “It would cost you having problems maintaining the temperature in your freezer department, and you’d have more moisture in there. You wouldn’t be able to really keep anything frozen consistently.” I said, “Well, that’s exactly the problem we had for a year.” Nobody pulled it out to look at the back, obviously. They just looked to try and figure out what was causing with the seal, including the company that is recommended by Viking here.I passed that information on to customer service and I said, “Here’s what our problem has been. We had to go buy a new refrigerator because of this. The whole complex here has Viking in it, and our neighbors refrigerators are working fine.” So now, I submitted all that to the claims department and I didn’t hear from them. I sent another email asking customer service what is going on because I was told, it was passed on to claims. Somebody from claims then got back to me and said, “We need the photos you’re talking about. We need the service repairs.” So, I said, “Customer service said that was all passed on to you. It even had a service number. I have not heard back from them.” So, I’m not very happy with Viking because Ive not been able to get the response I need from them. Im to the point where if I don’t get a response, Im going to start posting those rusted-out pictures on social media. We have the double ovens, microwave, dishwasher, everything is Viking, that was why we went back with the Viking refrigerator again. I’m very happy with the new one. It’s working like it’s supposed to. But the problem is the old one. Ive had it for about 10 years. And for a year, we were very inconvenienced. At least I can get a goodnight’s sleep now. I don’t have to get up in the middle of the night to turn the alarm off. I even called Viking and wanted to know if there was a way I could disable it and they said no. They said that we can’t disable it. And the only thing we can do is if we leave for a vacation. They said, “You’re just gonna have to unplug it and it’s the only way.” Because we didn’t want it beeping all the time. It would drive the neighbors nuts. So, I wouldn’t rate their service very good, not from what I was being told.So far, it’s been tough even getting anybody to communicate back to me. Every time I called in and asked about what I could do, the customer service people would always transfer me to somebody else. But when we couldn’t keep the temperatures in the oven, A.B. May came out and replaced the circuit boards. They were great. We just recently replaced the hinges on one of the oven doors because it wouldn’t even shut tight enough to turn the light off. And when they put the new hinges on, it’s now working as it’s supposed to.

When we first got the refrigerator, the bottom of the freezer started filling up with ice. The technician came out. Somehow, in the construction of the refrigerator, all this insulation had been sprayed down the tubes and supposed to drain that stuff out. They replaced the whole refrigerator. But then the bottom of each of the doors of the new refrigerator were all clogged up with the same sort of spray foam insulation. The technician came out again said that the doors needed to be replaced. NOW, Im going on five months waiting for that. Viking is just waiting for the new doors to be manufactured.The refrigerator works, but its not right yet, and I took a five-year extended warranty on it. With this defect, Im wondering if that five-year extended warranty is going to be extended when I finally get a refrigerator that works properly. I wish it was something that could be resolved in a timely manner. I understand people gotta wait for parts, but I bought the refrigerator at the end of December, and Im still waiting for it to be fixed.

About 6 years ago, we completely remodeled our mix and match kitchen to all Viking products. We had a range (6 burners), hood, dishwasher, built-in fridge, microwave and warming drawer. We have recently moved and want to update our new kitchen with Viking as well. Im researching product to see the reviews on their newer models. I really am shocked at all the negative comments. I just thought with all the negativity out there, I would jump in to say I have really enjoyed my beautiful kitchen for 6 years. I am very anxious to outfit my new home with Viking! Our family and friends spend a lot of time in the kitchen and it has yet to let me down.

Our house had a Viking refrigerator installed when we purchased it. I had a problem with the refrigerators drawer so I spoke with their team and they were great. They said the drawer that I wanted was back stocked. Theyd shipped it to me as soon as they had it in stock but it took about a month and a half. I’m also having problems with the controls. The usual temperature for a refrigerator is 30 degrees and they recommended zero for the freezer. But when I do that, the top shelf which is the refrigerator side gets frozen. We also found out that our icemaker was making noises because there was no water supply, so I had people come out in maintenance. The person who serviced it said that I could be blocking the vents, so we removed stuff in the vents but the refrigerator still does that.

Ive had the range for over a year and the only issue I’m having is servicing for things. It’s been making some noises and banging, and some of the dials aren’t adjusted. I called a couple of times and sent in a couple of requests, but I couldnt get anybody in my area. Im in Edgewater, and apparently, theres nobody that services any part. So thats going to be worrisome.

I liked Vikings looks and reputation. However, we already had the refrigerator serviced. There were issues with the door. We bought it through Best Buy and they were difficult to deal with. They put the fridge in a flush mount and the one that we got is not a flush mount. So, its just not installed correctly. Also, we had a lot of issues with Best Buy. Just having them set up delivery, their delivery people coming out, not telling us to do certain things that we needed to do before installation. And it went with everything that we had, with the stove and the dishwasher. The only thing that went okay was the microwave. I love my stove. But I had two things serviced already.

Viking is a good brand. I have all Viking appliances and I love them. I bought the refrigerator three months ago and I like everything about it. The salesperson who sold it to me was nice, friendly and helpful. Overall, it was a great experience.

I was expecting a little more from the Viking dealer and I thought they should be more knowledgeable, however, they were just average. Also, the refrigerator was overpriced, but it’s okay. One day, I looked at my refrigerator section and the temperature rose a little bit like 46 degrees. Then I looked at the freezer and it’s frozen and I didnt know why. I unplugged it for a day then restarted it. It’s okay for now and it’s been months since then. I tried to call customer support about the issue because there was warranty. I made a schedule but then I canceled it.

I hear about Viking Refrigerators everywhere. I hear about it online, I talked to people that bought my appliances. I go to the store and they show me the good one. I liked Viking for the size and the quality of the way the freezer was put together. It doesn’t have all those get your cherry coffee or pressurized in 12 different ways because those were the things that always break down and we don’t care about. Also, Viking has a good reputation. However, the stainless steel is impossible to clean decently and keep streak-free. It’s horrible. You can’t buy a good refrigerator with stainless steel anymore. It kinda breaks my heart. Also, the fridge gets too cold for gentle stuff that you put towards the back where the cold air comes out and that’s always been an issue. I thought it wouldn’t be with my fridge, but it is so I just raise the temperature.When the fridge was installed, I had Viking come out because it was making too much of the little gurgling noise that it has a reputation for making and I felt it seemed excessive. An authorized service representative came out, played with it for about an hour, pulled it out, plugged and unplugged it, couldn’t find anything wrong, then left. I then noticed after he left that the small panel at the bottom of the freezer was not reattached correctly and I was unable to do it myself because I was afraid I was gonna break it.I called the service people back and then they gave me a hard time saying that, “Well, the same guy that came out has to come out again. He can’t come out until after New Year,” etc etc. And I said, “But he didn’t do anything. I just need someone to look at this and reattach it.” He didn’t make any changes or any adjustments or anything that needed to be reevaluated or rechecked. He just plugged and unplugged it and said, “I don’t hear any gurgling noise,” and left. I didn’t like that. So I called Viking and said, “This is unacceptable. I don’t see any reason why someone can’t get out here quicker because nothing really was done.” Viking called the authorized service dealer who immediately called me back and sent someone out that same day which I very much appreciated. That was just excellent of Viking to do that.A second guy came out and it turned out that the freezer panel door was warped, and the thing at the bottom that didn’t attach correctly when the first guy came out., was damaged. All of that has been reordered and I was supposed to hear from them a week or so ago about coming out to replace those items and I haven’t. I’m still waiting to hear back from them, but their services were good and they stand behind the product.

8 years ago we did a total renovation to our kitchen and chose to put in a 48 Viking range/hood. This undoubtedly was our most expensive purchase. In the last 7 years I have had nothing but problems. 2 of the burners never light unless done with a match. I am now on my 3rd thermostat for the broiler, I have been waiting 3 MONTHS for this part... Again!!! The oven thermostat has been replaced 2 times. Of course these repairs have cost us $500-$1500. This has been the most disappointing purchase I have ever made. Terrible product and terrible customer service. Dont DO IT... Buy something that backs up its product for more than a year!!!

My Viking refrigerator has a good space. It’s very convenient. The process was okay when I ordered the fridge, and it was delivered on time.

My Viking range that was purchased in 2005 has never worked properly and I have had numerous service calls. Most recently, the burner bases have been misfiring and was told by an authorized Viking repairman that about 3 years ago Viking updated the burner bases due to a design flaw! When I called Bonnie at Viking customer service to question why had Viking owners not been informed of this design flaw, she said it was just an updated equipment and they could not contact all their customers. Funny how automotive companies can contact all their customers. Viking should had issued a recall!

Ive had my brand new Viking refrigerator since September 8 and it has been a lemon. It’s the third icemaker that’s been gone into it. The doors were supposed to come and before they could, the inside of the doors just started falling out of it. I had no icemaker during Thanksgiving and Christmas. They put one in one week and immediately it went before Christmas day. Weve been waiting and waiting and waiting, and a new icemaker came yesterday. And after 2 months, the icemaker decided to start working.This is a very sick refrigerator. I had a Sub-Zero refrigerator before and it was wonderful. But on my Viking refrigerator, every time I close the door, it dumps ice on the floor. The repairman said yesterday “Well, all refrigerators do that.” But my Sub-Zero didn’t. I was led to believe that Viking was a better appliance than the Wolf packages, but its not. I am very disappointed in what I thought was gonna be a very good product. And another thing was Ive had to ask for books to operate it. I called and told them I didn’t get any manual to work with me. They told me I can go online and print it out but it was 30 pages to print out.

We moved into our new house in 2006, which was custom-built with all-new Viking appliances, except for the dishwasher. We have had nothing but problems with all of the Viking products. The microwave has been repaired at least 4-5 times. Problems with the microwave are mainly due to faulty door hinges or faulty door latches that melt over time. The oven has had the digital circuit board replaced twice, and the door hinges, as well. The circuit board was replaced once under warranty; the second time not so lucky: we were out of warranty.The refrigerator has been the biggest problem. It is the 36 refrigerator, built in with side-by-side freezer/refrigerator design. The seal around the entire unit has cracked, and to repair it would mean taking apart the entire door. The ice maker continually fails with ice melting altogether, so you have to reach inside and get ice, but the ice container has cracked, making it difficult to pull the bin out. I should mention that the ice bin, which includes the metal coil to push the ice out, is $462. However, at the time, we may have to junk the whole refrigerator since it just went out for the 2nd time last weekend. The freezer is working but the refrigeration side is not.

Ive known about Viking for years but its always been out of my price range. I was able to find a good deal at Pauls Appliances in Newark so I went for it because it is the best for sure. The dealers there were just great. They were very helpful and was telling me all the great things about Viking, so I chose it. They were very knowledgeable about Viking. I love my refrigerator. I like it when you open the doors, the lights come on slowly. And I also like that it has a separate door that I can program for like wine or something else. It is great and I ever move, I am taking it with me.

I believe I can beat all negative reviews that I have read this evening... my Viking almost killed me tonight. It had been pulled out from its location into the kitchen because it had ceased to operate during the night... After a lengthy process we found a vendor to fix the problem. Whilst waiting for the part to be delivered tomorrow I said we must open the doors because as we have been told if a fridge is not functioning the doors should be open to prevent odors etc. As I opened the bottom drawer the fridge started to topple on top of me... my reaction was to try to stop it. However a 2 inch jut out in my counter caught the top door and prevented it from falling on top of me.Everything crashed out of the fridge and I was surrounded by broken glass etc. We tried to push it back in place but it is on wheels and the disaster was about to be compounded... trying to hold it in place we called the local fire dept... They arrived and carefully pushed it back into place. I have no words for this piece of junk... excuse me - very expensive piece of junk. Lucky to be alive tonight!

Ive known Viking for many years then at one time, we had a good offer and my wife liked it, so we got their refrigerator. The quality of the product is good but I have a minor issue with the ice maker. Every time I call for ice, I cant get this to come out. The ice seems stuck, trapped inside between the box and the dispenser. The flap that opens up to drop the ice is always stuck. Viking has sent someone out, looked at it and said I would be ordered a new ice maker. But we have not gotten it yet. Other than the ice maker problem, the fridge performs well and everything works great.

Between a Viking and a Wolf, we like the idea of having the microwave above. The Viking range comes with a microwave and so we went through a dealer and got one. The only thing that I dont like is that the stovetop is very hard to keep clean. Its got a shininess, and so it always seems like its very hard to clean. Other than that, the quality is great. I like how quickly it heats everything up. The water boils quicker and the oven bakes a lot nicer and more even.

I wish I have read all this reviews. Viking ranges are really bad quality and the customer service is even worse. I will never buy Viking again, and I strongly recommend that if you are thinking of getting Viking to reconsider... They will need a service call every 2 years.

I like the looks of the Viking Ranges and chose to buy one. The quality has been good and Im very happy with it. I switched from an electric range and with my Viking, having the gas cooktop was nice. If people could afford Viking Ranges, they should buy one.

The control panel for our double wall mounted Viking range went out two months ago. Since then we have been trying to get it fixed. After a delay of 7 weeks, the part came. The part was defective and we have heard nothing since. I have twice talked to Albert Lee sales people about the company and the miserable record they have for repair. They said they were aware but will continue to sell Viking. When I asked about warning people I got no reply. The repair people are slow but are at the mercy of the company who bought Viking. Mr Selim Bassoul is the culprit at this company Middleby. They bought Viking and immediately the problems started. They closed the Distribution company in Washington and moved all parts supply to California. They bill themselves as the supplier for the entire Southwest. When I tried to explain to the parts tech about my problems, he curtly told me to be quiet and to move ahead. He didnt seem to care what the customers were going through. Its really too bad as they were a great company. Now they are the worst. Stay away at all costs from them and the people who support them.

I never used the oven and the first time I used it blow. I call the service center in Mexico and they send a supposed technician to fix it. He charges me 2000 USD. The next thing is that he leave the oven working with no interior light and the door with a lot of scratches. Then the oven worked for 20 min and it blows again and in the blow it make a short circuit in the microwave oven so now I have a completely destroyed oven and no microwave. I call the service and they say that they dont know me and the technician is dead. Honestly I will never buy a Viking in my whole life - is a cheap product.

Weve been having a lot of problems with our refrigerator. From the beginning, the freezer side would not seal properly and we couldnt figure out why. The contractor took a look at the door and he realized that the seal thing was disconnected. It took them three or four weeks to get the part here to get it fixed and meanwhile, our freezer was working really hard but that got fixed. But from the get-go, our fridge has been super loud. At first, we thought it was because the cabinet up above was a little loose. We tightened that cabinet up and the fridge is still super loud. Were still going back and forth with Wiking and it is not resolved. Its just a bunch of escalation to somebody who doesnt call back. The people are very nice at Viking but nothing has really been accomplished. Its not the right fridge to buy for $10,000. We should have bought a different fridge.

Just purchased a Viking refrigerator on Dec 15th 2018 and already have had to call for service. The very loud popping sound is annoying. The repairman couldnt do anything about it because it didnt make the noise while he was here (needs to know exactly where is coming from before he can make a diagnosis). I will continue to call until the problem is fix. After reading some of the reviews it looks like other problem. Does anyone know if theres a lemon law on refrigerators?

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.In 2011-2012, I repeatedly contacted Viking Customer Service and attempted to get our microwave repaired again. After numerous unsuccessful attempts to get any sort of information or resolution (multiple emails went unanswered after I provided the information requested by the customer service agent), I contacted the Better Business Bureau. After Viking was contacted by the BBB, a representative contacted me relatively quickly. But Viking would only offer to cover the cost of the parts needed for the repair and would not cover the cost of repair, although we had already paid for the microwave to be repaired more than once. Lakeview, the only authorized repair group in our area, charges $180 for the first hour of service and $90 per hour after that for repairs. In the end, we ended up sending the appliances to the junk yard and paid $1000 for a temporary microwave and dishwasher from GE, both of which function just as well or better as the Viking appliances when they still worked. We are now waiting for our Viking refrigerator to stop working. The water and ice dispenser in the door has already stopped functioning very well, so we do not use them any longer. In addition, the temperature in the freezer occasionally fluctuates for absolutely no reason. Sometimes it is 5 degrees, sometimes it is 0 degrees, or some other random temperature.Additionally, when we purchased the appliances from a licensed vendor, we were informed that we were eligible for a small rebate for the appliances. We verified that we were eligible with the manager of the vendor, who confirmed that we would be able to obtain the rebate. Viking refused to honor the rebate. We will never purchase Viking appliances again, and we make sure that we advise our friends, family, colleagues, and acquaintances to avoid the companys products as well. When we redo our kitchen in a year or two, we are planning on purchasing our appliances from Wolf and Subzero.

We moved to a new house and the Viking Appliances were already there but they were very old like more than 10 years old so I replaced it. They have a reasonable price better than Subzero. It was a bit expensive but they have a good reputation among my friends and I just wanted to keep the same brand. The refrigerator is brighter than before and I like when the door close I feel like it’s suctioning the air kind of feeling. But I hope for the shelves to be strong in the future because it’s a little bit weak. Because the refrigerator I had was old with broken shelves I’m very careful when I put too much things on the shelves so I hope it stays well. I wouldn’t recommend to my friends regarding the price but I like it.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It cant even hold a magnet so its a stainless steel look but its not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesnt have the durability of my old one. Its a cheaper made Viking although I like the sleek look of it.

Ive always had Viking in every appliance in my house. But when my refrigerator stopped all the way out, the technicians kept coming out to fix it. They came, looked at the problem and then they had to go back to get a part. I had to wait for another two to four weeks for it to come down to put in. And then another couple of weeks later, the refrigerator would quit again. So then, they had to come back two weeks later. They were down to replacing everything. Despite that, the technicians were great and I had no problems once they came out. It was just not getting the part that dragged it out because they only service my part of the town every two weeks. But when my husband stepped in, Viking finally gave me a new refrigerator. I was very disappointed that it took me probably half a year to get this issue resolved. It was my mistake and looking back, I probably wouldnt do Viking again even though they finally gave me a new refrigerator. I understand that they have to try to get it fixed but they should have done that instead of waiting for my husband to interfere and that he had to contact one of the bigwigs of Viking.