I’ve had a Viking range for around the last 17 years. It kinda stopped working really well and I purchased a new one. I like the way the new range looks. But I had to have it replaced for a scratch. Then, the oven wasn’t heating up properly. I had them come out and look at it, which took a couple of days. Before, the oven would just turn off and they fixed something. However, the oven is still not staying as hot as it’s supposed to be.

Initially, we had a difficulty with baking, and then the temperature just cut off. It ended up taking an hour and a half to bake one sheet of cookies after it had warmed up for a good 20 and then 40 minutes. It took a long time. Someone came out, and he said nothing was wrong with and it hasnt done it since. But so far, so good.I live in an area that is lower population. We dont have as many service people to service. Initially, I was told I would have to wait a month to a month and a half for someone to come out and look at it. I pleaded with the gal on the phone. “Well, it’s just before Christmas, and I have a four-year old. And were looking forward to baking.” Lo and behold, someone had availability in their schedule. She called me right away and said, “I can get you in right away. Are you available?” I said, “Of course, I am.” I was disappointed in that. I said, “Gosh, if I had any future issues, it would be a bummer to have to wait that long for service.”In addition, I can’t get a pizza pan to go all the way in. Its not the depth of the oven. It just needs to be an inch and a half further in depth, and then a regular pizza pan could fit in. That was shocking to me. We ran into it on the first day of our move. We had the movers here and I thought, “Oh, Ill just pick up pizzas and cook them in the oven.” Because we live a ways out from any pizza place. I had to cut all the pizzas in order for them to fit into the oven, which is a pain in the neck. And then anytime I go to fix a pizza, I cant use the basic pizza pan, which is a bummer. Other than that, Ive enjoyed using the stove top, and the oven has been great since. Ive been happy.

Issues include: Plastic drawers and flip covers all cracked. Ice maker replaced multiple times. Freezer door does not maintain a complete seal. The collection pan at the bottom of the refrigerator overflows.

Well, in the event that a Viking representative would ever read these reviews, I thought I would add our experience. We have a 48 side by side professional unit which, thank heavens, the previous owners paid for, not us. I would definitely give 1 star if we were the ones out $11,000... The day we moved in there was a puddle of water on the floor under the freezer side. Since that day - 6 months ago - we have had a technician out 4 times for the same problem. He has tried multiple solutions. One day the freezer just quit working. So much ice had built up inside that the fan broke. Now the second fan has broken. The contents of our freezer have just melted for the second time. We eventually said, Forget the ice maker! Who needs ice?! Just disconnect the water from the freezer! And today, again, the freezer is dead and water is puddling on the floor. Its a mystery to us, and obviously the technician. Since we cant afford to replace this beast - and dont really want a gigantic built-in space with a tiny-looking regular fridge in it - we are going to buy a freezer for our garage and just use the fridge side! Maybe I can use the freezer to store extra light bulbs and paper towels...I will never buy Viking!

Viking ranges have quality and brand recognition. My home came equipped with a Viking range and I registered everything so that way Viking happens to have all of my information. The range is fantastic. Ive had it for a couple months now and it seems to be working pretty good. The gas lights it up and cooks everything super fast. Ill tell friends that if the Viking range fits their budget, they should definitely include it.

We bought 4 appliances from this brand - Viking. Three of them already have problems. Professional microwave oven - doesnt work. The fridge that we thought made in USA and we paid such money would work for at least 10 years without problems. The plastic in the fridge is of terrible quality. Dont spend that much money thinking that their products will work very well.

I got a Viking Refrigerator because I thought it was a better brand and architecturally they look very nice. Their team scheduled delivery very well but when I called to ask about questions, they didnt seem to know as much on the sales department side. I hoped they would have known a little bit more about the refrigerator so I can try to troubleshoot, instead of me trying to call 1-800 number since I had a little trouble at the beginning. It wasnt cooling properly, but I called it in and they came. And its working fine now.

This is my first Viking Range. Granted, it’s one of the lower end models, but still not cheap. I was very disappointed with the incredibly loud vibration noise made by the convection oven. Repair/ motor and fan replacement was unsuccessful. Seems it’s the back vent that vibrates? Not the fan. Still can’t use when I have people over because it’s in my “open concept” kitchen. One knob had to be replaced because it stuck and I couldn’t easily turn off the burner. This all in the first month of use... not what I expected from Viking.

Im very dissatisfied with my Viking Refrigerator. I find the design of the refrigerator really crazy. You have to open the refrigerator doors to get water out of a spigot inside the door, which when youre filling drips onto the bottom of the refrigerator. And we have been having horrendous problems with the door sticking at the bottom. Weve had the freezer door fixed four times that it gets to the point where you just cant open it. The service company has been in four times and they pull it all out. They clean out all the ice and do everything they need to do and they put it back. It works better because when they arrived you couldnt open it at all. But once they leave it is still not working properly. I dont know what the solution is because A-1 Appliance solved it for maybe two days, three days, four days and then it just sticks again.

I spent over $20,000.00 on a complete Viking appliance replacement for 15-year-old Whirlpool Gold appliances. Most expensive mistake I ever made. The dishwasher does not dry the dishes at all and the inside of the dishwasher is always wet after a cycle. The refrigerator is very noisy and the condenser fan is louder than a jet engine when running on full. Freezer items have frost on them and I can only hope it does not break down in the near future. The convection microwave does not even pop popcorn correctly (or at all) unless bag is placed on a bowl turned upside down? Convection cooktop seems to be working okay as does the oven thus far. I have had several repair calls on the refrigerator with no repairs. One repair person indicated it was supposed to be loud. Do yourself a favor and buy Kenmore Elite or something else besides Viking for 1/3 the cost and 100 times better quality. I want my Whirlpool Gold back (as well as my $20,000.00). Viking needs to wake up before they go out of business. Is there a lemon law for appliances. These are all appliance purchased in late 2013 and I am already looking to replace them all.

Our builder used Viking Refrigerators and weve had several issues with our refrigerator. Weve had to have it serviced at least three times possibly for it was freezing up. Nevertheless, weve had fine interactions with the service person. Fortunately, everything has been completed under warranty because otherwise, we would have been very upset.

I was doing my research looking for a good stove and going from store to store, and I decided on picking Viking. They had a good price-point, however, I just had the range for six months and I got a part replaced. I called Viking and the staff was okay and they handled everything in an expeditious manner. Im just a little frustrated because the range is brand new.

Our Viking fridge is not very old, but we’ve had multiple things break on it. The customer service has not been great and we haven’t gotten things resolved. Our ice machine is broken and we’ve been waiting on a part for a couple of weeks. The door on the refrigerator is off because, apparently, it’s heavier than the freezer so we have an alignment issue with the exterior of the refrigerator, which we heard we can’t fix. We also had two of our interior condiment holders break. Those have been replaced though. We should’ve bought a Sub-Zero. We probably would not buy another Viking.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

My oven worked beautifully until I decided to use the clean cycle. Afterwards, I lost the alarm on the timer. I also noticed that it was not keeping accurate temperature. Called repairman who came out and checked the control board and said it needed replacing. Replaced it today and, after repairman left, I tried to bake. The oven reaches the set temperature but then begins to cool down and never clicks back on to warm back up. I am so frustrated. Just to have a repairman step foot in my house is $95! Any suggestions would be appreciated.Updated on 03/07/2017: After replacing control board and thermostat, my oven still does not hold temperature. It will reach temperature setting initially but will decrease and never reach original set temp. After authorized Viking repairman replaced thermostat, he called Viking Help Line. They were not able to offer any help. We are now replacing internal temperature probe to see if that makes any difference at all. After we replace this part, there is nothing else to replace (other than the oven). I am so disappointed as I purchased this oven because it was made in the USA and was supposed to be top of the line. We have now invested way more money than we should have! Never, ever, ever use the cleaning cycle!

I really like my Viking stove thats why I looked into buying a Viking refrigerator, too. I researched a lot and it seemed like Viking had the least number of complaints regarding breaking down or having trouble within the first five years. I like having two temperatures in the refrigerator. I can pull out the drawer and put a flat and large plate of cake or tart in the different section and control the temperature. Moreover, the Viking team at the dealer was nice, friendly and knowledgeable. They knew what the difference was between Viking and the other manufacturers which was great.However, Im having an issue with the fridge already. The second week after I purchased it, I noticed theres an icy patch in the back of the drawers. Some of the vegetables in the drawers were getting frozen. I had the temperature set at 37 Fahrenheit, in which nothing should be freezing at that point. I had to wait 20 minutes to speak to any technician then had to hold another 15 minutes to set up an appointment. I just bought it so I expect to get it fixed. I had to speak to the servicer in my area who called me back but there was a scheduling conflict so I havent seen them yet. Theyre supposed to come on Monday. I expected more. Im slightly disappointed with the problem I had.

We purchased the top of the line (so we thought) Viking double wall ovens for our re-model. They arrived with broken glass in the 2 doors. The oven was installed, without the doors, into the custom built cabinet based on the specs from the manufacturer. It didnt fit properly, no matter how hard we pushed on the approx. 400-lb. appliance. There was nothing in the way of it being pushed fully into the cabinet, and finally we realized that the oven itself was twisted a bit so that while the right top corner and bottom corners fit, the top left corner sits out about 1/2 to 3/4 inch. It looks hideous but we live with it because the company wouldnt respond to our concerns. We assume the unit was dropped somewhere before it reached us. Replacement doors finally came, one had broken glass again. New one came and it was installed. Then when I began using the top oven it burned the bottom and left the top undercooked. I thought it was me at first, since I may not have been used to this particular oven. Not me. Its the oven. If I use it, then I lower the temp. 50 degrees and hope for the best. I contacted the company from which we purchased it as well as Viking, but nothing was addressed to remedy the problems and, funny thing, our warranty expired. Then there is the issue of the self-cleaning function which I used maybe 4 or 5 times. I dont use it any more. I am worried, because of the extreme heat coming from the ovens and what I can feel on the wood around it, that it will catch fire. We heard that the self-cleaning is a problem with Viking. Anyway, we limp it along because we spent thousands on it and to replace it is an expense we cant assume right now, but I tell everyone how much I hate our Viking ovens and that they should never buy one. At a home show convention several years ago, the Viking reps were out trying to drum up interest. I told them of my experience and they took my name, etc. with the promise that theyd help me... Right, never happened. Lousy product, lousy customer service.

We were in the market for new appliances. We were at a store, and we liked the look of the Viking range and everything about it. So, we went that route. The quality of the range is great. Everything is what we expected. However, it took a long time to receive our product. I’m not sure if it was because of Canadian standards because we are in Canada, but the process of receiving it was quite long and dragged out. I’m not sure if that was the retailer or Viking, too. Also, I am not sure if there is a light for pre-heat because I dont see that on there, so I just guess as to when the ovens ready. But, other than that, everything has been fine.

I built a new home about a year ago. I decided to stick my kitchen with what I thought was high quality appliances. I spent over $25000 on a Viking professional kitchen. Been having issues from day one. First, my 48 fridge freezes anything on the top self. After multiple service calls the tech admitted this was an unrepairable design defect. Today my fridge stopped cooling, nice for a $12k appliance. Also, the fridge door squeaks and is out of alignment just from ordinary use. Second, my oven broke the first time I used it. Took about a month to get it fixed, the first time. Couple of months later it broke again, took weeks to fix this time, same defect. Also, the oven has an annoying function that keeps a loud fan running in it to cool it down after each use, takes about 30 minutes each time. So imagine sitting in your open kitchen, serving a freshly baked dinner, then having to listen to something so loud that you feel you have to speak over it. Poor mechanical design and poor quality, wish I could return them.

Im an architect and I work for a multifamily development group. One refrigerator wouldn’t go into the defrost cycle. We’ve had two different local appliance repair companies. The resident asked us to replace the fridge because it’s giving him fits and he’s a VIP. This is a penthouse unit, which is why we went with Viking appliances. Now, we’re waiting on a mainboard and a defrosting panel and waiting on parts is very frustrating.Ive had some difficulties with dishwashers too. Its not so much the quality of the manufacturing as it may be how they were installed, unpacked. Some of the soundproofing and gasketing on the bottom of the dishwashers have fallen off. Theyre also a little too high tech for our residents. We had people do a lot of research on how to use the dishwasher.

I had some problems with the Viking refrigerator. It had a leak. The man that came out and fixed it said that it was made by a different manufacturer. I have some problems with them in that the handles become loose all the time on the whole entire set of appliances. Ive had to have somebody tighten them up three times. They got a problem with the quality of the handle. I also thought the price was a little high.

We had Viking range many years ago in our other home. We purchased again and when I got the oven, three months later, it stopped working. So I called the distributor that I bought it from and they contacted Viking and got the approval for warranty repair. Then they had a local service company contact me to take care of the problem. The contractors were fine. The issue with the Viking oven is that the hinges were either the wrong hinges or installed improperly. The oven did not close and stay closed. So during baking, it would overheat and a safety feature would kick in and turn the oven off. It was disappointing to have an oven that we had thought was really a good product, come and basically stop working, not being usable within three months. The service repairman replaced two parts that he thought were temperature-related. But it turned out that it was the door not staying closed that was causing the oven to malfunction. Its working fine now that the door stays closed. I like the range itself now that it works.

We special ordered our Viking range in white on May 13, 2017 and were told it would be 6-8 weeks for delivery. Our range was delivered August 5th with no explanation of the delay. When our range was removed from its pallet and packing material removed, we discovered the door and lower cover panel were both dented. Our selling dealer quickly noted the damage, but installed the range with the promise to have both pieces replaced. It is now November 10th and we are finally scheduled to have the damaged pieces replaced on 11/18. We are patient people, but the delay in the original delivery date and the long wait for replacement parts seems unreasonable. No reason was ever given for either delay and that makes our experience with Viking only satisfactory. We were fortunate that the operation of our range was not compromised and have been using it since delivery in August. It performs flawlessly and does meet our cooking needs. However, the center burner doesnt seem to work correctly (it never goes to high) but we are hopeful that when the service tech comes to replace the dented pieces, he/she can make a simple adjustment. My husband and I do wish that there was direct communication from Viking beginning at the original order date. To date, we have never heard directly from Viking until this. Knowing the status of our order would have been much appreciated, given the substantial cost of our Viking.

My wife wanted a Viking range and the purchasing process went smooth and fast. The quality is great. The only thing is the door hinge of the oven is a little weird. It keeps on popping out and I just pop it back in. I dont think its to the quality of Viking but I never reached out. I don’t think theyre gonna give me a whole new door hinge. Besides that, everything else is perfect. It works great.

I previously owned a Viking when we remodeled my kitchen. I really liked the product, but not this time around. Everything that weve ordered, theres been something wrong with it. It took us six to eight months just to receive the product because it was on back order. And then when we received it, it was damaged. We had to deal with the company we bought it from going back and forth, and it took another four months to get the replacement. They kept pushing the buck. I kept getting transferred, making calls and I wouldn’t get a callback. It was poor customer service. I love the older Viking, but I dont like the new one. Its not the same quality. My old range was great to cook on and bake on. The one I have now sometimes turns on, and sometimes it doesnt. Also, my refrigerator has been down since before Christmas and the parts have not come. I had to throw all my groceries away. So, Ive had nothing but bad luck. I just finished talking to Viking yesterday to find out how soon I can get my stuff, and the gal was very nice and helpful. And shes pushing things forward, so I really appreciate that. But I would not recommend Viking.

Viking has got a reputation that it has a very good product. We had a Thermador before and had problems with it so we decided to get a Viking. My husbands a cook and he decided this was what he wanted. When we called in a warranty issue with a fan for the stove, the people from Monterey who handle their warranty repairs came out. The guy was amazing. He did everything that he could find that needed to be done and he was here a few hours.It seems like the whole stove works better since he came out. He came in to replace the fan but now we have lights above the knobs which we never had. It also seems like the burners are hotter. He was out here twice. He came out once and diagnosed the fan problem. Since its an intermittent problem, the only way we were able to show him was that we videoed it. If we hadnt videoed it, they wouldnt have been able to handle it under warranty. Im sure theyre aware that this is an ongoing problem. Ive read about it in the internet as well so my one thing would be when people make a complaint, they shouldnt have to go to the point of videotaping the problem for Viking to authorize the repair. Other than that, we love our Viking Range. Its a really good product.

We just had our nice kitchen remodeled beautifully so, we wanted to get a nice refrigerator. Ive seen Viking refrigerators in different rental properties weve been in and also, some friends have had it. Weve always had different brands like Westinghouse and KitchenAid and we thought we wanted to step it up a little. We got a Viking and I love it. It looks very nice and the size is beautiful. Weve never had a freezer on the bottom and a double door before. Also, we never had an ice maker before so its very exciting. Viking is a beautiful product and Im very happy with it. I would definitely buy them again.

We were renovating our office and we wanted a standalone refrigerator so we would have enough space for our entire office. The size of the Viking refrigerator and the way the door pulled out was helpful. Everything is good so far. We hope that Viking stands by its name.

The builder selection for our new house was a Viking Model RVDR3301 Range. The range burners are very difficult to control and it is easy to overheat what you are cooking. The simmer functionality is very non-linear and if you’re not careful the burner will go out. Cleaning the range top requires dismantling the burners, which have some delicate parts.The oven temperature takes forever to preheat and the temperature varies quite a bit. Initially it would varied much as 50 degrees at 300 and the average temperature was off by 25 degrees. Even after two adjustments to correct the offset it still makes cooking delicate things like a cake difficult and everything seems to take longer to cook. The window in the oven door fogs up if you are cooking anything moist making it difficult to see what’s going on in the oven. And the chrome plating came off the oven racks and they needed to be replaced under warranty.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. Its solid. I close the door and I feel its not cheap. However, the compressor went out and I was shocked Viking couldnt give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldnt have to buy a brand new Viking after it wasnt that long. Im not too happy and I found out its a Panasonic condenser unit that goes into the Vikings. I like to think weve got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, thats not too reassuring.

We absolutely love our new fridge. Its big and we love the layout. The controls work great and all the functions of the fridge are impressive. I highly recommend this fridge to anyone looking for a high-end product for their kitchen.

We have known Viking for many years. The Viking Range was high-end quality and we wanted a commercial type of stove. We bought it from a dealer who was very nice and helpful to us. So far, the range is wonderful. The oven cooks very quickly and it’s different from any other ovens I’ve ever had. I like the convection in it. I also like the fact that we have the grate on top where we could grill. Although we bought that separately from the stove, you could grill things on it and make pancakes on the other side. The oven is sturdy and easy to clean. But Im not too happy about the shelves. They dont come out very easily and they stick out a bit. You cant get a round pizza pan in there. Also, the fascia came bent twice. It came right off the box that way. So the second time, we just had the installer push it back up. But all in all, our experience with Viking has been pretty satisfying. The oven works very well as far as cooking food.

I purchased a new Viking refrigerator model number vcff036ss in 2007. I need a replacement part, 021881‑000, which is the control panel, as the refrigerator won’t turn on. Viking has had the part on back order for 5 months, essentially obsoleting my very expensive refrigerator after 11 years. Why would anyone take that risk?

The Viking refrigerator came with the house and we noticed a couple of issues with the drawers. It’s not closing properly so you have to move it a little bit to get around with it. Also, one of the trays seem to not lock properly.

Viking Ranges popped up as being nearest to my house when I did an online search. I like the brand. The stove is great, reliable and is a beautiful piece. They’re known for that but unfortunately, that’s the only thing they’re known for. I have the hood on top of the vent but it stopped working so, I called them. The customer service was very short. When some guy came out, he said that he had to change the whole part and he was going to overcharge me for something. But I was able to fix it by myself and it was just a loose wire. I grabbed a screwdriver, took it apart, took the thing out and then was able to put the wire back in place and now it works fine. It was pretty evident what was going on where it was a failure in the switch but they tried to scam me and make me buy a whole new piece which is ridiculous to me. I also have a Viking dishwasher and I figured that they could fix it. The technicians came out, was very nice and he did his best trying to fix the problem. He accomplished it ‘cause the dishwasher started working again but it was for half a day. The next day it stopped working and continued to be clogged. When I called back the technician to see if he could come back and repair it again, he never showed. He said he would call back and see if he would reappear but he never did. Eventually, I stopped calling him and I had to call a new place. I had to pay for somebody who will fix everything that the Viking technician wasnt able to fix. I was charged twice to get the repair. After that, I was reading reviews online and thought I should’ve gone with the different dishwasher. Viking doesn’t seem to have a very reliable dishwasher. The dishwasher is terrible. It keeps breaking down, flooding, it’s not easy to use, and it’s a disaster. On the whole, Viking is known for being exceptional and I have no complaints with the stove. Its phenomenal and it always works out great. But I would totally advise others to buy a different brand of dishwasher.

I have an electric oven from Viking Ranges and it works okay. They had somebody who was very good at installing it. The only thing is we have a little problem with taking one of the racks out in the oven. We have no problem with the others and we can pull them out all the way. We have a problem with holding one of them and we thought maybe were doing something wrong. If I cant figure it out, Im going to call somebody to look at it because I have insurance on it.But other than that, I like it. I like that I can go off to the other side on the top and that I could move from one area to another easily. I like that its apple red because I dont like the stainless steel which is so hard to clean. I also like the way the knobs are covered from the top and its size. I like everything about it. My friend also has a Viking and she only has broil and regular bake on it. I like the simpler one but mine has all these other options that Im working on how to figure it out. I recommend it and I already had to a friend because of my experience in New Hampshire.

Im not satisfied with Viking and I dont recommend them. I bought a whole bunch of their appliances but most of them had an issue. The refrigerator has missing parts and the icemaker doesn’t work. I called customer service, then someone came to my house and ordered the parts. But after that, nobody contacted me. The telephone call is friendly, and so were the people that came to my house. Theyre just too slow.

I bought a house and a Viking range was already selected by the builder. So far, I already had to call out the technicians because some of the rings did not ignite properly with the spark. It seems the igniter is extremely fussy about the distance of the conductor the spark starts from to either the inner circle where the gas comes out of or the outer circle, which is to stop the food dropping down into your stove. They are two pieces of metal and if its too close to either one of them, then the spark does not travel enough distance in the air to actually ignite the gas. Basically, you cant switch on the gas using that igniter. Its a bit of a pain in the neck. When it stops igniting, you have to go and try and work out if it is too close to the inside or to the outside. You try and bend the thing. It would be really good if they had a bit of a more reliable electronic ignition for the rangetop.I also got the microwave, the refrigerator, and the dishwasher. The refrigerator came with a dent in the door while the dishwasher has some sort of plastic piece that is hanging down from the door. The door that you open to the dishwasher is hanging there. I dont know whether it wasnt installed properly. Ive looked in the installation manual and it doesnt tell you what to do about what that is or where it should connect. The other thing about the dishwasher is its a little on the noisy side. We had a Bosch 800 series before that and that was near silent. We had Miele before that and that sorta cleaned better than the Viking one does. The microwave has a bit of a strange design. Its one of those drawer microwaves so you’re below the waist level. Its not very easy to see what buttons to press. The most common thing you want to be able to do is to be able to open the microwave drawer but its really hard. With every single button, theres no way to feel without getting down, bending, and looking for where the open button is. Its not in an obvious place. Its doesnt stick out at all and you cant do it by touch.Bizarrely, there is a separate open button and a close button. Why on earth do you need that? They could have just had a double-sized button that combined both. You might actually have a chance of pressing it without going searching for it. There is a bit of a usability problem. In order to open or close the microwave, you have to locate these tiny buttons that are the same size as all of the other buttons. And theyre right in the middle of the touchpad so its not something you can find without looking.

We purchased an expensive D3 series Viking oven thinking that paying a LOT more (than ie a Samsung or Kitchen Aid) will offer us a lot better product. WRONG!!Yesterday midnight we heard a loud noise in the kitchen. Short story we went to the kitchen and found the décor front oven black glass on the floor shattered in a thousand tiny pieces (the oven was off!). We babied this oven and it has low use!! I mean we babied it like our own eyes!!I called several places that carry Viking authorized parts to replace the glass at my expense (even though I am most sure this was a defect on the glass that on the long run stressed out) and I was SHOCKED to hear that this is a special order that the factory no longer makes. SO I am now stuck with an originally $4,000+ boat anchor that we cannot use due to the fact that Viking, supposedly a very high end American manufacturer decided not to sell replacement parts anymore. I have had several other ovens during the course of my life. MUCH lower priced i.e Samsung that NEVER - EVER had an issue getting service, replacement parts and certainly not a single one had a glass explode on its own. This is TOTAL GARBAGE - stay away from this manufacturer and buy other appliances. UNHEARD OF!!!

I had a Whirlpool gas range before but Ive been hearing for years that Viking Ranges were top-of-the-line. I like to cook and I had a portrait of me sitting on a Viking range done several years ago. I said to the artist that someday, Im going to have a Viking range and now I have one. I had the one with six burners on top and its wonderful. Also, the quality is pretty phenomenal. I didnt mind my Whirlpool range but it does not compare. I love my Viking range.

The last one I had was a Viking Range. We had it for 18 years and it finally kept locking and wouldnt open so we couldnt keep it because it was really a nightmare. The company that sold me the oven at the store were responsive but they said they didnt service them. They gave me the numbers of some Viking dealers and nobody called me back. I kept contacting Viking directly and it took a long time. Finally I had to call the dealer back and say, “Look, you gotta help me here.” And they did. They found me somebody to service within the area. It was great but Viking itself is hard to access. They need to be more user-friendly. Getting treatment for the one that was broken and wouldn’t open was impossible. We got a new one because it was the only thing that fit into the space that we have on short notice because I was giving a party for about a hundred people. However, I wanted something that was easier to clean and the stove top is awkward to clean. Im getting to the point where I care less about aesthetics anymore but convenience.

Our Viking refrigerator has been excellent. Other refrigerators are so deep that sometimes you cannot see whats in the back of the refrigerator, but ours is wide and shallow so you can see everything. However, I have one issue with Viking since I called them and that is on the warranty. They sent someone out and got my refrigerator fixed, but it was surprising that there are some issues with the brand new refrigerators.

We have owned our Viking refrigerator for about 8 years, it has been an awful experience regarding appliance ownership having been serviced several times and still giving us fits regarding. Ice cubes fall out of the freezer when opened, the fan does not circulate properly and the circuit board has been advised we need to replace at a cost of $1,500+, more than half of what we paid. I will not purchase another Viking product for as long as I live!

My choices are limited when I go to 36-inches as far as the manufacturers. Viking was one of them. And at the time, they gave an incentive. When I bought the range, I got a free Viking dishwasher. The quality is good. When the range was delivered, there were some scratches on it. The store that I purchased it from had somebody come out and take care of it. I used the broiler six months after I bought the range and it didnt work. So, the appliance store sent out whoever they use for repairs and service and they were able to fix the problem.The one question I have is why when you go to a 36-inch range, Viking doesnt offer a self-cleaning oven. Also, the 36-inch range is more of a commercial range. Because we pay a good amount for these ranges, Viking should give a tutorial after they install it. How to use it, what to look for, how to clean it. That would be helpful.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

I would like to hear from others who have had a Viking refrigerator door fall off. This just happened and nearly killed my child. Thank you.

Viking had a professional-style model that would fit in the space that I had versus having to cut out and build new space for the size to have a built-in look. However, the quality of their refrigerator was not great. It doesnt close wonderfully and Ive had issues with the seal. But the team at the Viking dealer has been excellent. Theyre very helpful in getting all these stuff for me.

I purchased a Viking 36 all fridge and all freezer to match the decor of the kitchen and have had no issues with the fridge until 3 months ago. The bottom evaporator behind the crisper drawer has been leaking onto the bottom of the fridge and onto the floor daily for the past 3 months only to find out after spending much time and money to try and get this matter resolved to be told by Corporate that the replacement part is no longer made and that I could purchase a new unit at 50% discount off of retail. Albeit a nice gesture but not interested in spending $4K plus on a new fridge that wont match the side by side freezer for a defective matter with the unit that the manufacturer has had in the past and doesnt stock the product or part. Something needs to be done that will solve my problem and make me sign the praises of the Viking name but I gut now, its not working for me!!

Bought a range in 2015. After many, many service calls and many, many replaced parts, Viking replaced the range. Now the second range is having the same issues as the original. Parts on order and again waiting weeks for repairs. Another Christmas season without a working oven. I am beyond angry. No confidence at all in Viking products. Will never buy again.

I had some Viking products before and I love their products. I got a refrigerator and its very organized, compressed and is a nice statement in the kitchen. It also seems to be energy efficient because it doesn’t run in a cycle. It runs on and off a lot versus the thing compressing the air. It also maintains the temperature very easily and its quiet. The guys who brought the ref in were extremely careful and good at moving the big and heavy product. But I was offended by my experience with their dealers. They sent out a refrigerator which was boxed and I saw the delivery guys open it in front of my house and it was damaged in the box. They brought it in and they said the damage could be easily fixed by replacing one piece. I told them it was fine, I needed the refrigerator for the holiday. But as I installed the refrigerator, I noticed one packaging slip on the side of it so I removed it and inside the slip was the receipt that a new box had been ordered for this refrigerator. The refrigerator was sold to another family in a nearby suburb and returned by that family because it was damaged. But the dealer sold it to me as a new product.I immediately called the supplier and it was like the girl had been waiting for my call. They knew exactly what was going on and they ordered me another one. The other one came and they said, “Just use this one in the meantime.” I wasn’t really out a refrigerator for a long period of time, but it was just the idea of them trying to slip this damaged one past me. I would be hesitant in purchasing a high-priced item from this company again even though Im happy with the product itself.

We bought the whole package -- 40-inch stove, dishwasher, 42-inch fridge, and hood from Viking. Their stuffs not cheap. We spent over $20,000 on these appliances. However, weve had issues. After only two and a half years of use, weve had the fridge repaired four times, the dishwasher three times, and the range twice already. So, were very disappointed with the products. Ive had appliances that cost 500 bucks and lasted better than these. The products had poor quality overall.

We got a stove and some other appliances. The stove, we had issue with. Its a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isnt right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasnt done correct the first time. I dont know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.We chose Viking for several reasons. The aesthetics of it, how it looks, the way it would fit into our kitchen, the design, and its reliability, that it was a very good brand. I like how, when we open the doors, they feel substantial. Most refrigerator and freezer doors, you open them, they feel lightweight and not put together well. The Viking, when you open it up, that door is heavy. Its not heavy like I cant open it. But it feels very substantial, that I have something there that would hold up and done well.

We like the price and quality of Viking. Their salesperson was great, too. However, we had some issues with delivery where some of the product was damaged. The microwave was damaged twice, but they replaced it. And the quality of the Viking range is great. We bought an extended warranty which we havent used yet. The one knob on the range currently sticks. But we havent called to have it checked out yet. But the range works well. I also like the shelf inside the range that slides out and in, and that the stove heats up so good that I can save dollars for the heat. We were so used to Kenmore products where I had to keep everything wide open to cook. Viking range is super. I couldnt ask for anything better. We also bought one of their first refrigerators. But the refrigerator we bought hadn’t been manufactured yet, so we had to wait about a month before we got our refrigerator.

Ive had a Viking stove for the past 10 years and I was pretty pleased with the product. And I bought a Viking dishwasher because my old dishwasher, that was approximately over 20 years old, went. So, when my built-in refrigerator went as well, I got a Viking refrigerator because I said, Im just gonna get a Viking. Everything else is Viking. I got my Viking refrigerator through P. C. Richard. In fact, I bought pretty much all my appliances through them and theyve been pretty good.I love my Viking refrigerator. Its roomy and holds a lot. So far, its a great product, so Im happy. I like the fact that the lighting is wonderful. You can see everything thats in it. In addition, I like the way that they have the drawers stacked. I have extra room to put other things in that I couldnt do with my other refrigerator because I had a side-by-side refrigerator then. So, if I had a wide tray, I could never fit it in that other refrigerator. But this one holds everything beautifully. The freezer is a little small, though. It holds a little less than my other refrigerator did but thats okay.

I just purchased $25000 in Viking appliances one month ago. I have used the dishwasher twice and it does not dry the dishes. It stays wet inside and smells up the whole kitchen within hours of running the dishwasher. The bottom indicator light is also missing. We just figured that out. I will be trying to return this dishwasher on Monday. I will let you know if I am successful in returning it.

I have Viking in other homes, and this time, they were running a rebate which was a considerable amount of money. Also, Viking was acquired by another company and word on the street was their quality issues had been fixed. I also looked at Wolf and Thermador and read horrendous reviews about them, but they’re great products too. Ultimately the price point made the big difference for me and I bought a range from Viking. The qualitys pretty good. Upon unboxing and installation, there were two burners that were inoperable so that was not a good start. I then got a service call in and haven’t heard anything from them and it’s been two weeks. But I have been able to use it. I like the rapid heat oven which is very nice. I also like the true convection oven portion of it. It has three different convection modes, but the true conduct is very nice. And the overall appearance was very sharp. The dealer was good too. I did most of my research online and I have a rep that I used. I simply called him and said, “Order it.” Its a great product, well-made craftsmanship, and a value in the realm of high end, other than the burners. But I thought that may have been a shipping issue.

Im 59 years old and have been cooking forever and I always prefer a gas range. Part of the reason I chose a Viking was its design. We had a GE before that had some problems with its electronic components, and I was sick of replacing that card. And it happened two times and so I wanted something a little bit more simple. Im very satisfied with my Viking range. Its convection works great and it did everything it was supposed to do. I also liked the design of the inside oven of the Viking range and how easily the wire shelves slid out. It felt very stable and nice. Then theres the simmer feature where I can really bring the temp down low. It is awesome because not all ranges go quite low enough. I like the control that I have on that. I also like its sleekness. It doesnt have a whole bunch of electronic stuff because I dont need all that stuff on my range. I just want to cook with it.However, when it was delivered, there was damage done to that bottom kickplate. Everybody tried hard to order it from Viking and get it here. Finally, the salesman where we had bought it out said, You know what? Ive got a range here. Weve got it on order. How about if I bring this down to you or send this down to you. You guys put it on. And when you get the replacement thing, you guys bring it up to us? So thats what we did. It was not the perfect fix but I appreciated the salesman going bazillion miles over. It was just such a conundrum for anybody to figure out how to do it. It wasnt the delivery people that caused the problem. It was done in packaging from Viking and that was aggravating.

My experience with my Viking has been great so far. I enjoyed the guy who sold it to me at Finwood Appliances. Its so much better than KitchenAid for about the same price. I like the way it looks and it feels well-made. Ive had a stainless steel refrigerator before and I was constantly having to get fingerprints off. The Viking is better at not showing fingerprints. I also like the freezer and that there is no water dispenser because then I dont have water drips all over the front of my refrigerator. I just have a pitcher and I keep it in my refrigerator now for water. Thats cleaner.

I will never but another Viking appliance. Our Viking appliances are also 6 years old. We have $30,000 Viking appliances in our kitchen. They are six years old. Three years ago the refrigerator/freezer leaked water all over the hardwood floor, causing considerable damage. Last fall, our closed system failed (the compressor and entire cooling system - a repair costing more than $2000). At the time, Viking told me that a failed closed system is not unusual for the age of our refrigerator! It sounded ludicrous to me, but because that “piece of junk” matched everything else in my kitchen, I sucked it up and spent the money to repair the refrigerator.Then two weeks after the closed system was replaced, Viking sent notice about a hinge recall, claiming the door could fall off. I did not see anything wrong with my refrigerator door hinges, but I called Viking and was strongly urged to replace the door hinge. Immediately, after replacing the hinge there was a significant problem. Now, the door does not close properly. Lo and behold, six weeks later, at the end of 2011, Viking issued a second hinge recall and this time offered customers a reduced price of $4470 ($4100 plus tax) to buy a new Viking refrigerator. I contacted Viking’s customer service immediately because I wanted to know if Viking was willing to reduce the replacement cost of a new refrigerator to help compensate me for the major repair I just incurred.After 3 months of phone calls and emails waiting for Viking to respond to my request, I finally sat on hold for 20 minutes waiting for a customer service representative (I use this term loosely) who was authorized to help. I explained the fact that I was willing to replace my refrigerator if the cost was truly $4500; but since I just spent more than $2000 on repairs, this new replacement refrigerator would effectively cost me $6500. I asked if Viking would be willing to reduce the replacement cost in any way. I was told, No, the price you have is the price youll pay. I inquired why Viking had not made this replacement offer when my closed system failed before I sunk $2000 into this refrigerator just 3 months prior. I was told that was beside the point and I could take the offer or not, but there is nothing more Viking will do. I advise anyone and everyone who has not already made the purchase: dont buy Viking! This is a mediocre refrigerator, but their customer service is by far the worst and most insulting I have encountered. Yes, I will be buying a Sub-Zero to replace this piece of junk and use a front panel to match my other graphite grey appliances. Note: For others with graphite grey appliances, I have found an Italian laminate by Abet Laminati that matches perfectly (879 Colorpact-sei is thicker than the regular product). I have had a test door made up to be sure it is a perfect match.

We moved into a new house and wanted to get a new cooking range. We bought one from Viking, which is our second Viking range, and its all gas. Its the smallest of the 500 series and 30 inches in size. I like the way it works for the most part and the fact that it doesn’t have a lot of electronics on the front. The soft-closed door and the roller-bearing shelves are nice, too. The quality of our new range is pretty good. However, we’ve had two real and serious issues in the last six weeks that we’ve owned it. The first problem was that the cooling fan had a bad bearing. It was making a total racket and it was an issue right out of the box. But Kimball Electronics, one of Vikings factory authorized dealers, was able to replace the cooling fan. The second issue was that the oven would not light and it was very temperamental about getting the spark for the oven. But Kimball Electronics fixed that this week by putting in a new orifice where the gas comes into the oven and adjusting the air so the spark could ignite without spreading gas all over the kitchen. Kimbal Electroniics have been great and so far, we have been very pleased with Viking. We have been for many years and with our new range. We got the dishwasher special with that as well and the dishwasher has been good, too.

Four years ago, I used to deliver the appliances myself and I fell in love with Viking Refrigerators then. I like the looks and convenience of use. However, the situation I have now needs to be rectified. The old refrigerator I have was a great quality. This one now is working great but the door grinds and doesn’t open and close properly.I’ve contacted the store and they sent somebody. Then I contacted Viking Refrigerators because it’s not an installation problem, it’s a problem with the refrigerator. And they sent somebody out to the house a week and a half ago and I have to hear back from them. They said they had to order parts. The product was installed on January 3rd. I contacted them on the fifth and the problem has yet to be rectified. They could have been aware that it is a warranty issue and they should have fixed it immediately. Viking Refrigerators needs to respond better. It was an issue trying to get in touch with somebody but when I finally got somebody, they were very good and they were trying to work with me. Overall, I would still recommend them.

I’ve had previous experience with Viking and I know its quality so I chose it over others. I like that the Viking refrigerator has more space but I had to return the original one that I purchased and get the same model. Its got an error code and it stopped cooling. It was still within the 14-day window that they gave me so I chose to replace it rather than repair. I had a great purchasing experience with the team at Pacific Sales. However, when the delivery was supposed to take place with the first refrigerator, there was a reschedule. And I was not notified promptly. So, I had to make arrangements and then cancel them. With the second delivery, with the replacement unit, the same thing happened. I know they subcontract the delivery and it wasn’t a very positive experience. I was just trying to work something out with the salesperson because this was a big hassle - from the delivery, to the unit breaking down, to all that. So, he tried to do the best, gave us a gift certificate for $50, but we were not very encouraged. One mistake is fine, but twice and then a bad refrigerator. But there are always bad apples. So, Im not judging the whole line because of one unit. It’s got a simple design and I still find it reliable.

I am dissatisfied with my Viking Refrigerator. I like its size but its quality is just average. It looks good but its not durable. Ive already had to replace the ice maker after three years. The finish isnt finger proof so I had to clean it nonstop. I have other appliances from them too, like their whole cooking range, two ovens and a dishwasher, and I also got issues with those.

We’ve heard good things about Viking refrigerators and have seen them in other people’s houses. We’re happy with our refrigerator. We like how all the shelves are laid out to keep it organized. It is a good product and I would recommend them.

I wanted a French Door refrigerator that had more of a Pro Style versus something super modern and I wanted it to have a water dispenser. There werent very many options that fit that on the market, though. I was looking between a Viking and a KitchenAid at two different dealers, and they had a Viking as a floor model. It was a good deal to me. There were bad things I heard about refrigeration at one of the appliance dealers that I went to, but so far, Ive been happy with my Viking refrigerator. Overall, my experience with Viking has been fine.

We purchased a 36 Viking Range model #VDSC5366BSS with 6 sealed burners, sealed broiler, sealed heating element and have had three significant issues. The first, a cracked broiler occurred in the first month after installation. The second time, the broiler broke (November, 2012). We could not get a technician to fix it for weeks (still not fixed until today). Today (Nov. 21, 2012), the day before Thanksgiving, the entire oven does not work. We have called Viking, we have called the distributor (Gene Schick company) and we have called local service people but no one could service this unit. This Viking series has design flaws and should be recalled. Viking is expensive to buy and expensive to repair. My recommendation is do not purchase.

I just got my oven from Viking a couple of weeks ago and the rebates were bigger than Wolf. But, I realize it doesnt have a clock which isnt a big deal. Ive cooked two meals on it so far and its a great oven.

I was looking into a more professional level of cooking appliances. My husbands parents have had Viking for years and he really liked them so we just went with that one instead of a Wolf. Theyre all very similar but I liked the name recognition and experience of Viking. The dealer was excellent, very knowledgeable about the product and helpful with questions.Our Viking range is of excellent quality. We have a dual range and a cooktop thats propane so we really like the feature of the convection and all the options in the oven. We like the size of it too. We have six burners and it definitely functions with big holiday events. And when we had any repair issues, which had been minimal, they were very quick to get us a repair guy here and they did a great job.

We bought a house that needed to be updated and remodeled. We decided that the one thing we would splurge on was kitchen appliances. We purchased a range, hood, and dishwasher from Viking. From the moment we began the install, we were disappointed at every turn. For starters, the company sent the wrong metal bracket that attaches to the underside of the hood where the exhaust pipe attaches. It took them THREE MONTHS and three tries to send the right piece!The woman who answered the phone at Viking was useless and it took my husband days to of calling to get someone who could answer questions on the other end of the phone. When they sent the first replacement piece, we called the installer and had to pay him even though he couldnt finish the install because it was the wrong piece. When the right part finally arrived we had to take the hood down and start all over again. The customer support? As far as Im concerned it was nearly nonexistent. The oven itself doesnt seem to be regulated properly. On a 350 degree setting, baked goods bake too fast or burn. Im 62 and Ive baked all my life. Its not me, its the oven. And trying to slowly simmer on the stove-top? FORGET IT! Everything boils away. The dishwasher is another story. It was part of a package deal and now I know why they were practically giving it away. I have two college degrees and I cant make this thing operate properly. No matter what I press when I open it after a cycle everything is wet. The other night my husband started the cycle before we went to bed. When I woke up in the morning it was STILL RUNNING. I am so disillusioned with the products but even more so with the VIKING Company itself. I would never recommend this company to anyone. AT these prices one would expect consumer service to be stellar. Instead I felt as if they resented our calls. SHAME ON YOU VIKING. I was so happy when the appliances arrived. Now Im thinking of selling them.

From the beginning, the marker decals have been wearing off my oven and cooktop. Viking said they were screened on whatever that means. Now I have virtually not markers left on my oven temperatures. How could a company like Viking produce Mickey Mouse markings?

WARNING!! YOU ARE ABOUT TO MAKE THE WORST DECISION OF YOUR LIFE IF YOU DECIDE TO BUY A VIKING APPLIANCE!! Keep reading: DO NOT waste your money!! We had a KitchenAid range/oven that lasted for years. Got tired of its look and decided to spend a lot more to show off our brand new renovated kitchen. So we went with Viking – possibly the worst mistake of my life! For starters the rubber feet on the top grates kept falling off. Then the oven racks stopped sliding followed by the electronic ignition never going off after the burner was started. Made a huge stink at PC Richard and they finally got Viking to send a technician. Needless to say that sent an independent service company who only showed up TWO weeks after we opened the service call. They replaced the grates and oven shelves... which lasted only a month!!Out of stupidity I had put a deposit for an almost $10,000 order for our second home in Vermont. The salesperson at PC Richard told us the D3 series was the economy Viking line. (Seriously??? $3G for it? Could have bought 4 KitchenAid ovens!) So he recommended their top of the line. However, after getting stuck with this disastrous lemon, I canceled the order. I never believed on reviews but the self-cleaning cycle JUST stopped working. I got so mad that I decided that I will do whatever I can do, for the rest of my life, to educate consumers so they do not get trapped by Viking into believing that Viking is a state of the art, top appliance manufacturer. WRONG!! SAVE YOUR MONEY!! DO SOME RESEARCH ONLINE. FIND A GOOD MANUFACTURER BUT NEVER, NEVER IN YOUR LIFE BUY VIKING.UPDATED ON 08/31/2016: This is a follow up after I posted a complaint here. After posting the complaint they were very quick to email me (customer service support supervisor Juanita **). An independent technician fully evaluated the Viking appliance and made a list of items that needed to be replaced. The list is 5 rows long - that by itself says a lot about the range. The technician was excellent in explaining everything to us. Upon his departure he said that Viking will need to approve the parts or decide to replace the range. This was on august 10, 2016. Today, three weeks have passed and... not a word from Viking. I called the service company and... Surprise!!!! Viking has not even responded to their request. So here is another important piece of information. Be aware!! They claim excellent service... Well you are for a big, big surprise. As big as the one you are going to get once you buy a Viking appliance. No matter which type, not matter where. Horrible company. Save your hard earned money and certainly dont spend it on a piece of garbage like it.

Purchased one three years ago and are currently on our 7th repair visit. Reached out to customer support and there is none. Our latest issue was with the heat pump. Just melted the wires. Checked and they had a recall but it started with models later than ours. This is truly a safety hazard. Not to mention we paid twice what you would normally pay for a dishwasher based on the name and reputation of Viking appliances. We totally regret that decision. No product support, no customer support, how embarrassing.

Ive had Viking for a month and were not enjoying it since it was broken out of the box. The range has two igniters that aren’t working and two burners that aren’t adjusted correctly. So, we’re trying not to use it until it’s fixed. They had a guy out a week ago who said that they needed to order parts. And there’s been no ETA on when the parts are gonna be available or when the range is gonna be fixed. The Viking reps have been okay, but the problem’s been with the contracted service. We’re pretty disappointed.

When looking at other competitors of theirs, Vivint could step the design up a little bit. But for the price point, the refrigerator is doing what I would expect it to be doing. I havent had any issues in comparison to other issues Ive had or are having with Vikings other products such as the freestanding range. The performance has not been as expected. Ive been having some issues with the oven specifically and the griddle not working. Theyve sent some technicians multiple times who tried to fix it but its still not working. Im trying out to see about getting a replacement or refund since it’s been over four times now. Theyre easy to contact so Ill give them a 10 or an A+ for that but the follow up is lacking. Im having to follow up with them as to whats going. Ive recently had to request an escalation to try to get information because they dont have much to go by based off of what theyre waiting on with their contracted vendor.

I’ve had friends with Viking and I thought it was a really good one. But mine has had a lot of trouble. My range was put together wrong so it burned out wires. It won’t work half of the time. I’ve only had it since November and I probably cooked on it three months out of all these months I’ve had it. It’s not really good. Viking sent someone to look at it and they worked on it one time, replaced some things, and got it going. But something else went wrong and maintenance people were sent to check it but Viking refused to pay for the service. They were supposed to get in touch with me to figure out what Viking is gonna do about my problem. The guys who worked on my unit said Viking just needs to send me a new one because mine never worked. We’ve spent a ton of time and I haven’t been able to use my range. It’s still sitting there. Viking got feedback from me and I’m still waiting on them to call me back. They won’t return my phone calls. I used my unit when it worked but I waited two months to fix it the first time. That’s so unsatisfactory. I need someone to fix my Viking.

Viking was running a special so I bought my range from them. I got a free under-the-counter microwave which is what I was needing at the time. I was redesigning my kitchen. I like the range and Im using gas instead of electric. Its been good except for the main door. Whenever it closes, it doesnt always turn off the light so I have to push it close a little harder.

We had a new $8000 refrigerator from Viking. Over 5 years we had it repaired 18 times. The refrigerator was recalled so Viking charged us half price for a new one about 8 months ago. This evening - all of the food in the freezer is now thawed out. The refrigerator is not getting cold. Youve got to be kidding. Even the replacement of the recalled refrigerator isnt working now after 8 months. We have an old GE refrigerator out in the garage that weve had for 16 years and it still works perfectly with no repairs in 16 years. So tell me, what is better, the EXPENSIVE OVERPRICED 8-MONTH-OLD VIKING - OR 16-YEAR-OLD G.E. that has never needed repair?

The refrigerators freezer door has been broken since day one and still didnt stay sealed appropriately. We had the local appliance company come out on multiple occasions already and we also had issues with the microwave and the dishwasher. All in all, Im dissatisfied with each of the Viking appliances that we have except for the stove.

I wanted the quality of the Viking stove so I went with them and Ive had it for six months now. I dealt with Reno’s Appliance, which carries the Viking stuff, and they were good about getting us the package deal. So, we got all Viking equipment, and that was good. I just had my stove serviced a couple days ago because something with the igniters were malfunctioning and the range top is not working. So, they had to do some work in here and it took a couple of weeks to get their tech out here.

We purchased a 30 Viking range. It is all gas. We have experienced extremely hot wall tile directly above grate that lines the back edge of range when gas oven is on. Water droplets run down the tile for first few minutes of preheating. I am worried to use the oven since tiles at back get very hot. I rarely use oven and we spent so much money to purchase Viking. Also there was a recall on a oven part and we had Viking service is already 3 times. Has anyone else experienced this issue?

Ive had Viking appliances before and I like the overall quality of their products. The refrigerator that I got from them is also nice and well-built. Id recommend them.

When I went to a store in Chicago, the place had all different brands and competitors of Viking, but I was sold on Vikings reputation. The salesman was very helpful and knowledgeable of the Viking product and that made the experience very easy for me. Plus I had a deal going on at the time where I could buy a type of package that fit well because we were remodeling our kitchen. Theres been a couple of little issues, but when we have had them, theyre on top of it right away. The first issue was when the icemaker went out and the second one is that the door on the range is screwy. I have a guy coming out today to service my range so the service has been great. Hopefully its not a big deal and its under warranty and everything is fixed and again, well be very happy with our purchase.

We learned about Viking from a friend and she told us that there was this Viking refrigerator on sale, so we went and purchased it. We were in the middle of building a house and decided to go with the range and the dishwasher after that. We had to get a contractor to put in the dishwasher and after he put it in, the seal that sealed the door of the dishwasher when you run it had been flipped over or creased, but he was able to unfold it and he tried to work it back. Then, the icemaker on the refrigerator never worked, and we’ve got water lines coming to it. The guy seemed to think the whole icemaker was bad or there’s a solenoid or a switch that could be out.We also have two eyes on the range that havent worked. One wouldn’t ignite at all, while the other ignited 20% of the time. When the appliance people came out to look at them, they had to order the parts and I needed to call Viking in order to see if I can get that under warranty. It was brand new when we got it. At that price range and for the quality, we were expecting a bit more attention to detail and less issues, especially not have something wrong with all three of them. Still, we like them. They work well, and theyre nice. My wife’s also enjoying the range well and I like how quick it heats up. It’s good. I would recommend it.

We went to a local appliance store and looked at a number of different brands and models. I did some research online. Ultimately, after the salesperson had described the aspects of each, we settled on the Viking. Viking has that kind of a household cache to it. It seemed to have a good track record. My wife is an interior designer so she has helped clients choose their appliances, and the feedback she has gotten has been positive too. We like the looks of the range and the burner configuration was to our liking.However, I wish it had a timer or a clock on it. We had to buy an auxiliary timer. Our previous stove had one and it was quite convenient. We had gotten used to that over the years so that was a bit inconvenient. Also, the dials are black on black, which makes it a bit tough to read. You have to get down low. If there was some contrast to the dials to make it easier to read, that would be an improvement. And the blower that cools the unit down is a bit annoying. It comes on a lot and lasts for quite a while.We had to make a service call because the igniter was not catching and it was spewing gas into the kitchen. We had to call the Fire Department the first time it happened. It happened over the Christmas vacation so repairmen weren’t open, and the one appliance repairman who services our entire county was backed up for three weeks. We had to live with that problem for three weeks and that was very frustrating. We did finally get the technician in, and he took the range all apart, moved the igniter closer to the gas outlet, and we haven’t had a problem with it since.

I was expecting a little more from the Viking dealer and I thought they should be more knowledgeable, however, they were just average. Also, the refrigerator was overpriced, but it’s okay. One day, I looked at my refrigerator section and the temperature rose a little bit like 46 degrees. Then I looked at the freezer and it’s frozen and I didnt know why. I unplugged it for a day then restarted it. It’s okay for now and it’s been months since then. I tried to call customer support about the issue because there was warranty. I made a schedule but then I canceled it.

Viking Professional Stainless Steel Double Oven FIRE - Chatting with company, I started preheating oven. In about 15 minutes a small explosion and fire broke out in the oven. In a shocked panic I turned off the oven and grabbed the baking soda. If I hadnt been still in the kitchen chatting, this event would of burned down my house. I called my insurance and they said they would not cover the oven because the house did not burn down. Called Viking and they acted matter of fact like this is an everyday occurrence with their customers and told me to call an authorized repairman. Five hundred dollars later and a lot of elbow grease, it works again but the experience was very frightening!

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

Having a Viking Range is something that Ive always wanted for quite some time. Theyre expensive, but at my age now, I am finally able to afford it. I enjoyed cooking and never had this stuff with a high-end range before. I enjoy Viking a lot. I like the six-burner. I never had that many burners before. I could do simultaneously more things on the stove instead of taking turns before. Theyre all have nice sizes too. With the classic, it is just a four-burner range, you only have two small ones. You couldnt put a big pot on it. Then youre limited only to two larger ones. With Viking, theyre basically all the same size. It gave me a lot of options. We had some issues with the installation from Monark Appliances which is the store where we bought the appliances. But after that, when we contacted Viking, they were quite helpful. We had four appliances we got from them and they helped me register all the products online. Then they gave me the name of a local appliance or service dealer who could come fix the issue weve had with the installation that wasnt done properly. Ive been happy with the service we received so far.

Bought a brand new Viking two door, one drawer bottom freezer fridge. After a while the icemaker quit. They sent a tech. They told me they needed all sorts of parts from Viking. Then I got a call from Viking. Your fridge has been discontinued! Less than a year after coming onto the market. They told us they would send us a new fridge. We got the new fridge on 1 Sept 2014. Just before Christmas, the icemaker went out on this model. The tech called three different techs including Viking because he cant get the icemaker out of the fridge. The line frozen, too. I have to agree with everyone else here. Viking sucks and I have a full Viking kitchen that I wish I could afford to replace them all!

Love the 48” all gas range. Less gadgets to break. My last range was dual fuel and the inside was much larger in both ovens. The small side on the Viking is very small. It is hard to find cookie sheets to fit.

Have full Viking kitchen - dual-fuel range, fridge/freezer, dishwasher. Difficulty in obtaining parts in Ireland, and would never, ever recommend Viking - anything - to anyone. All have had problems, but none more so, from day one, the range. Markers on dials rubbed off after months. Oven door has never fit flush and hinges squeaked/squealed whenever opened or closed. Often, could not open door parallel to floor. Finally replaced both door hinges - at astronomical customs charges for delivery from USA - only to find that self-clean function now not working. Self-clean circuit board described, variously, as no longer available to obsolete, do not have to maybe were getting new manufacturer but dont know how or when to sorry, no substitute recommended.Have begun shopping new/used parts, incl eBay, world-wide, spending hours of time without success. Have fabulously expensive oven that is filthy. In addition, weve had to replace 3 ignitors, our repairman discovered that instructions for wiring were actually reversed from positions described in manual (EU compromises?) and any part that costs US$100 direct from USA seemingly soars to more than 4 times that price once it reaches Ireland and our local recommended Viking supplier. Never, ever again. I so wish Id found this site earlier.

Viking Model VCBB536ELSS has been a nightmare. This is an $8,000 refrigerator. Constant ice buildup. Finally, it died completely after many visits from repairman trying to thaw the back of the unit out and replacing motors. Viking agreed to replace for free. They even extended the warranty for me because it was 8 months of dealing with this nightmare. I have had the new one since November 2020 and the SAME THING IS HAPPENING again!! I cannot stress enough what a pain and expense with wasted food this has been.

I wanted a Viking range for decades, so every time I looked at commercial-type ranges, it was usually either Viking or Wolf. But, Viking has always been the commercial style range that I wanted, but I put it off for years and years because I wanted the double oven size with six burners. Then I realized that to get the one I wanted, it would involve remodeling half of my kitchen to make space for it. So, I finally decided that, instead of putting it off because of that, Im just going to get the 30-inch one, so it would fit into the existing space. And so I did and Im happy. I bought ours at Colders, a furniture store, and I worked with someone who specializes in Viking ranges. It is an authorized dealer.Ive always had electric ranges my whole life. And one of the things that I havent liked in the past about gas ranges is the gas oven. Id prefer an electric oven and a gas stovetop. And now that they make dual-fuel ranges that are the perfect answer for me. Also, I just like the ruggedness of it. The hole that you put the pots on, theyre like army tanks. Theyre big, heavy, iron grates that are just so well-built. And the whole thing is heavy-duty that can last a lifetime. I like the simplicity of it, too. The electric range that I replaced was all digital. It had all kinds of extra digital features that I never used. This one has mechanical knobs, and everything works perfectly.However, the caveat is theyre expensive. So, you really have to be dedicated to cooking. If they were cheaper, I would have bought two. You really have to want that kind of a range before you are willing to spend that much money. Other than that, from the performance and quality of the Viking, it is 5-star all the way. It would be my top recommendation for a commercial range.

We purchased a complete Viking kitchen with two dishwashers. The dishwashers, for the money spent, do not live up to Vikings reputation. The dishes are, for the most part, not clean nor are they dry when the cycle is done. Also, the dishwasher is always wet inside causing it to have a really foul smell. I am sorry to say that I have not referred Viking to friends who were building house and ones who were redoing their kitchen. I am sadly stuck with these worthless dishwashers. Had we only known!!

Our Viking range was a part of our new home package and so far, I’ve been very happy with it. It burns very cleanly and I like that it is gas. It’s quiet. I’ve not had any problems with it. Its reliable and good. We had to call in an issue a couple of weeks ago but it turned out to be the electrical system in our house and not the actual range itself.

The Viking dishwasher was free with purchase of Viking range. I love it! Cleans excellent and is whisper quiet. So happy with this dishwasher!!

Had two issues with my range. First, the grate feet have come off my grills. After much back and forth (6-8 emails) a link was sent to me to order on my own. Unfortunately the feet and link were not available to be shipped to Canada. As well my range was still under warranty. I emailed back for another option for a Canadian supplier and my thoughts that this would be under warranty. I had no response (still have not). Secondly, the motherboard and fan stopped working, less than a year old. The process (online) was great to set up a call, however the process of having the claim put through to a technician and to have the product repaired took over a month. I love the product, but would still like an answer to the feet. Thanks.

The delivery of my Viking was quick. The setup was questionable though because they broke the hinges of my range when they delivered it. It took a month for us to figure out that there was something wrong with the stove and then realized that it wasnt closing properly and that the hinges are broken. It took about six weeks after we notified them that there was something wrong. They came, repaired it and its working perfectly. It works as it was supposed to. Its really fast, efficient and beautiful to look at. The quality is absolutely perfect.

We went to a home remodeling show and we liked the way Viking Ranges looked. Aside from that, it was a pro stove with a high performance. We were buying a whole kitchen worth of appliances and the guy that helped us at the Viking dealer was very helpful in picking out all the different models and various other things we wanted to get. He had some good ideas and suggestions about things, so it was all good. We love the quality of the range but the oven igniters kept turning off by themselves, so we had to do a warranty claim. I called Viking directly and they had someone out. Half an hour later, he was done. The igniters were off location and the guy bent them. He knew what he was doing and he also pointed out that one of the four rubber mounting buttons was missing on the grill tops. He told us to call Viking and they would send us a new one for free. He did more than what he was supposed to do. The experience with Viking was all positive and if you can afford it, you should get it.

We needed a range that fits so we looked around and we heard of Viking. I looked in the store and I liked the look of the range. It was 25 inches deep which was the right size for our already built kitchen. It also had the right functionality. We saw several competitors whose second oven was way too small but Viking also had two good sized ovens in a 48-inch range. Plus, we’ve been pleased with the gas cooktop. It seemed to be much more efficient than our previous gas cooktops.We used AJ Madison online and we went with them rather than locally for the speed of delivery. I want the range as soon as I could so my wife could start using the kitchen. They promised us delivery within 10 days. However, it still took 21 days. And then the problem was that they did not install at the same time of the delivery which was what I would asked them to do. So, we then had to have the range sitting on the metal screw unable to get it hooked up for nearly two weeks because they didnt install the legs properly on the range. It was potentially damaging the hardwood, and it was a truly terrible experience. The timing and the delivery experience was poor. Plus, we had to have someone come in and install the range instead. We were better off going with the local company after all.There were other problems when it was installed like, aesthetically, the dials on the front of the range were not level, so they were all over the place. Another thing was the part hooked to the range underneath the oven was bent and so we had to have a replacement ordered. The oven doors were not level and they sloped off it that those in the left don’t want to slide down to the left. The right won’t slide down to the right. Also, within the oven, there was lots of the kind of ceramic coating that had already chipped off. So, we are having a replacement in the interior of the oven as well. We got to the point where we were wiping sharp ceramic shards. It has been three weeks now since we had the Viking technician out to look at the range and I’ve had no communication when they are going to come and fix it. I contacted Viking two times trying to find someone who could help me install. It also took a week dealing with the Viking reps to get them to have a wise conversation. I found Viking to be very unresponsive. So I like the range itself and the quality would be very cool but it was awful for a $12,000 range. It has not been a great experience all way around.