We got several appliances at the same time, so I had to interact with Viking a couple of times. They’re doing great. If I had the opportunity to compare some side by side over the years, that would be nice, but we didnt, so we spent the money. Although there’s a little insulator flap on the door of our fridge, and it’s got a little rip in it, the fresh drawer that you could set the temperature to is a good feature. All in all, the prices are crazy, but quality-wise, I’m satisfied. Theyre durable goods.

This refrigerator is a disaster! The ice maker has broken repeatedly since Ive owned it. Repair calls and bills for that and it still doesnt work. The plastic handles on the bins are all broken. When you pull on them to open the drawers, they break. And the worse thing? It leaks. I have thousands of dollars of damage to my bamboo floor. After having this repaired, I see that the pan under the refrigerator fills up with water every few days.This is a refrigerator, not a high tech device. The engineering should be mundane. Ive had other refrigerators from GE that are far less expensive that never needed servicing. Nothing with this refrig works and I dont understand how this company could release it for sale, not have a recall, not replace them, not offer money back. The product is totally defective.I see that many others on this site have experienced the same problem. I am considering instituting a class action lawsuit. If you are interested, please let me know. It is unethical, bad business and fraudulent for the company to sell defective products and then not stand behind them.

We went to a showroom to look at the Viking unit and the reps there were very nice. However, the salespeople on the floor dont know what theyre selling because theyre not well-versed in the high-end units. Also, the delivery people left a lot to be desired. They couldn’t hook the range up so I had to get my own plumber. They wanted to leave the range right on the walkway or take it back. Other than that, Ive had my Viking Range for about six weeks and it works well. The oven heats well and its a well-built unit.

We rebuild our house in 2006 and decide to get top quality appliance for kitchen. After 5 years we have problem when warranty was over. Refrigerator was not cooling. We spend $700.00. Few month after icemaker was not working. We call authorize dealer tech. They charge $500. Few month after that cold water dispenser is not working. After couple of year again all same problem. Now in 2016 again same it was not cooling. Water dispenser is not working one after other. So far we spend @ $2500 for repair. It is not worth to spend $6000 to buy this build in 48 inch refrigerator. We have another GE refrigerator for 20 years no problem at all.

Its a New Year but I have an old and all to common complaint about a Viking Professional 36 Dual Fuel Range with an electric oven Model VDSC3676BSS. The ignitors for the gas range did not work when the stove was installed in 2007. They were replaced under warranty. Four years later, the spark module has failed again. I can see from all the post that this is far from unusual. I cannot recommend Viking appliances to anyone. Quite the opposite. Save yourself money and trouble and buy another brand.

Bought a brand new Viking two door, one drawer bottom freezer fridge. After a while the icemaker quit. They sent a tech. They told me they needed all sorts of parts from Viking. Then I got a call from Viking. Your fridge has been discontinued! Less than a year after coming onto the market. They told us they would send us a new fridge. We got the new fridge on 1 Sept 2014. Just before Christmas, the icemaker went out on this model. The tech called three different techs including Viking because he cant get the icemaker out of the fridge. The line frozen, too. I have to agree with everyone else here. Viking sucks and I have a full Viking kitchen that I wish I could afford to replace them all!

When we decided to purchase a new fridge, there were only a couple of choices - GE, Sub-zero and Viking, so I went with the better choice. We also got a Viking dishwasher, stove and hood, and so far, they have been okay. But we had a problem with the freezer down below. Someone came and fixed it, but it took a long time. Other than that, its still in good shape and its doors are nice. Ive had other brands and the Vikings quality seems okay. I wouldve preferred to have a mostly full refrigerator and a small freezer, and didnt wanna have one with a freezer below because the ice maker was also below, and I dont freeze a lot of stuff. But this particular Viking fridge came like that.

Our home is new construction and not our permanent home. We plan to live in the house 50% of the time. We moved in October 20, 2020. We purchased all Viking kitchen appliances and mind you this is our first Viking purchase and will be our last. After the first use of the stove top, it started rusting. The front panel and the back vent panel. No chemicals were used to clean. All I used was dawn detergent, water and a microfiber cloth. After contacting Viking we were told that we have a 90 day cosmetic warranty so they are willing to replace the parts that are rusting. Huh??? The oven had not been used or the oven door had not been wiped down. The microwave or dishwasher had not been used either at this point. So Viking was to just replace the parts that are rusting and Im to hold my breath that nothing else rusts in the 90 days or it will not be covered. Am I the only one who thinks this is unacceptable?I told Viking that stainless steel should not rust and so quickly. After submitting a request to Viking for a replacement range, management declined my request. I bet if “management” paid $7000 for a range and it rusted the first time they cooked, they would not find this acceptable. I will never buy Viking again and their customer service stinks. I’ve had to call Viking every time because they do not call back or follow up.

8 years old and problems all along. Spent thousands trying to repair last year and it is still a nightmare! Freezer freezes up all of the time and ice maker has been broken for years. Never again Viking!!!

Ive had a great experience with Viking. The quality of their products is very nice plus I really like their sales guy. He was very helpful and he really sold me on their products. The delivery also went well. I like the way we can add panels in the refrigerator. It looks like our cabinetry.

Viking Refrigerator DDSB548SS - Bought the refrigerator on 2012. I live alone and am very careful with my things. All is working well except for the door shelves. These are made from plastic with a glass at front. Two months after the fridge was installed, the plastic on the door shelves started to crack and disintegrated into very small pieces. All broke within a year; theres four shelves in total. All are broken and cost about $250 a piece.

I like Viking Refrigerators style and the water dispenser feature. Ive had the refrigerator for almost three years now and Viking seems like a quality product. The value for the money is pretty decent. I would recommend them.

My wife fell in love with the Viking oven and she wanted the other stuff to match, and thats how we went down the refrigeration path. The people at sales did a great job selling the refrigerator and going through the function and features. So far I like the lighting and the storage compartments.

We had dinner with my sister and brother-in-law who have a Viking range. I got to cook on the range and I liked it. We saw an ad for the closeout on the stove at a local appliance dealer. We got the last Viking appliance that they had there. The range was sold to me at $1000 on the list. It’s a great cooking appliance and I love the heat control on it.

I have had my Viking Range since last September and I have had technicians out here eight times and my 36 inch range is still leaking gas, they can’t figure it out, so if you want a range that works, don’t choose Viking! I spent $500 to have Thanksgiving delivered to my home, and Christmas wasn’t any better.... What holiday will I NOT be cooking for next. I’d like to say it looks good, but the front of it already has some rust spots/pitting marks right in front of the burners! I was trying to decide between Wolf or Viking; I work with high-end kitchens a lot in my business, clearly I chose badly. Don’t make the same mistake! And seriously never use Appliances Connection; they are awful, rude customer service and no follow-up, not a customer centric company!

In the year 2000 my husband and I bought a home and shortly after began an extensive and costly kitchen remodel. We spared no expense and believing we were buying the best, we bought a Viking refrigerator. In hindsight, it was our worst decision. Almost from the very beginning we began having problems. The ice maker stopped working, the door accessories and drawers began to crack to the point that one of the condiment containers has a huge hole on the bottom rendering it totally unusable. Certainly not the quality youd expect from such expensive appliances. When food started spoiling we knew we had a big problem and called Viking for help. By then, of course, warranty had expired but they recommended a local service company. By the third visit with no resolution we knew we were dealing with an incompetent repairman and my husband, at this point beyond frustrated, practically threw him out of our home. We never got any satisfaction from Viking. And its incomprehensible to me that after spending thousands of $$$ on a beautiful, state-of-the-art refrigerator I am forced to make ice in plastic ice cube trays and keeping milk, cheese, cold cuts and veggies in my old GE in the basement because the temp is never cold enough no matter how we adjust the settings. Last night I opened the door to put something away and felt warm air. The Viking finally conked out. So, this morning my husband and I are debating who to call. And as I google Viking, I came across your reviews and, can I say, I am shocked by the hundreds of negative stories I have spent over 2 hours reading, stories so similar to mine. So now I dont know what to do. Do I dare spend possibly $1,500-2,000 in repairs which may or may not fix the problem or do I ditch the Viking and take the loss? One of our dilemma is that our kitchen was totally custom therefore the Viking is tightly wall mounted with molding and trim all around. Would I be able to find a non-Viking refrigerator that would fit the same dimensions? I am so angry. This is certainly not what one would expect from a company like Viking. I am open to join a class action suit.

I have some friends who have Viking at their home and Ive heard a lot of good reviews about the brand. I liked its name, quality and the look of it. It’s also pretty durable from what I was told. Things went perfectly fine with the dealer. I bought an eight-burner range and I like the grill part of it where I could cook steak on the side.

Fan on stove was extraordinarily noisy: Viking sent a local repair company to assess, and on their recommendation a new fan was provided and installed. All very smoothly and well done. We are very satisfied that Viking backs up their warranty!

I purchased a food truck with a 4-burner center griddle stove. At first I thought what a great deal. I made just looking at the value of the stove alone, not. Its been a nightmare from day one. Two knobs were broken off and cost $175.00 to replace each without installation. When I read the instructions, it said no guarantee unless installed by a certified repairman. The gas grill ignites constantly clicking drives you nutty. This product is way overpriced for my type of business. All I really need is a good old fashion Kenmore or any type non-commercial stove. This is like owning an European auto with services changes out the wazoo.

I have a Wolf grill and a Heartland stove. I have very high-end appliances in my home and the Viking fridge is a dog. When the reps brought it out here, they scratched my floor. Then, the door handles had a dent in them, which took six weeks to get fixed. Aside from that, the ice maker wasnt working and when they came out, they told us the motherboard was fried. It was a brand-new $11,000 refrigerator and the motherboard was fried. And the repairman said that happens a lot. So, Im not happy with it. I had a Sub-Zero for 21 years and it never gave me a problem. Viking has been nothing but problems. Its loud and when the motor goes on, I hear it.

Do not buy. We purchased a Viking Cooktop and Wall oven 7 years ago. We believed we were paying for top of the line equipment. Within two years the lettering that identifies the temperature settings on both wall oven and cooktop had worn off. Now, the only way to know what temperature youre cooking on is by looking at the manual for reference. We spoke with Viking and they said this is not covered under any warranty because its cosmetic. If you are looking for quality in product and customer service, keep looking. Very, very disappointed in how they stand behind their very expensive product.

We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.

Refrigerator Model VCFF136DSS2. Almost four years old and of course the warranty runs out 6 months ago. Started two years ago with the water filter holder. The cover for the filter has a clip that breaks easily. Viking store sold me a replacement and it broke within six months. I drilled a hole in the front and put a screw into the frame and it works great. Our biggest problem now is the fridge quit working. Only the lights work. Viking said to replace the front computer board. $922 and two weeks later that did not work. Now Viking does not know how to fix it? Local repairman asked me to call Customer Relations. They said a report had to come from repair man to the Regional Service Manager. Going on third week with no fridge. Family is not happy. Viking said they will call me once they decide what to do. Parts are Whirlpool.

My wife wanted Viking, and she got Viking. We’ve had the refrigerator for a month and everything’s great, but one part was damaged during delivery. The inside of the door was mangled where the light is for the temperature and I can hear the refrigerator making a gurgling sound when the house is perfectly quiet. Viking sent somebody out and the guy couldn’t come out until after I had to go to work. Although the door was replaced and its perfect, the noise is still there. The guy told my wife that it was Freon running through the tubes, and I don’t know if it’s even that. It could be that it’s water running through my heating system, but I never heard it before. My heating system makes noise, but the plugs for the heater are in the wall behind the refrigerator. I never heard that sound until our refrigerator was installed and Im not satisfied. I’m being told it’s a normal noise and I wanna make sure. If it’s normal, I’ll learn to live with it.

I wanted to get a very solid looking refrigerator, but it needed to fit in the existing space, which was a little tricky. I had a choice between Viking and one other. But I liked the way the Viking French door refrigerator looks, the layout, and the fact that it fit in the slot. The dealer has been excellent but they only delivered to the garage and they dont do the installation for liability reasons, at least from Mount Vernon location. So I had to hire someone to install the fridge. One issue that I find that in the refrigerator section is if Ive got lettuce or something near the back, the fridge will freeze it. So I just turned down the temperature in the refrigerator to see if that would do it and so far, its working fine. I like my Viking refrigerator - its very solid, looks well-made and has a nice warranty.

We have a DFBB536L Built in Viking refrigerator in our vacation home and it stopped working. It is about 8 years old. The unit no longer cools in the main compartment or freezer. The man that checked on our house said everything in the unit is spoiled. Not sure who to contact for warranty.

I had Viking for 14 years and I never had a problem with it. I liked it very much and decided to go with it again. The first one I had, I liked its dependability and the way it cooked. It was a high performing stove, and I liked that. What I have now is the same model, newer, and it’s no different. I had two problems however. I ordered my Viking range and when it came, there was a gas leak in it. The Viking person could not find any smell of gas, and he thought I was crazy. I had the gas company out and they found that it was inside the stove. Then the second time, they took that stove away and gave me another one, and I had a defect in that one also. So, I’m on my third stove, but it’s finally the right one. The installation teams have been fine too.

My wife wanted Viking for everything so she bought a Viking refrigerator. The Viking dealer we worked with was great. Weve used them before for years. The quality of the refrigerator was fine until it got messed up and then Viking fixed and took care of it and Im happy. Everything is doing what its supposed to be doing.

I bought a Viking Range for the size because I had a very limited space on my counter. I thought it was a good brand but Im disappointed. They have all this gas power but if you spill anything on the ceramics and the top, it’s a major disaster. If by accident you spill oil or water, you need to burn yourself and clean the stove immediately. It gets marked very easily. Im a cook so it’s crazy. Im completely shocked. I Googled what to use to clean it and everybody is complaining that it’s ridiculous that you spend so much money and you can’t clean the stove afterwards. No water, or anything because it will leave a mark.

I bought my Viking refrigerator from AJ Madison and they were very nice and very helpful. They answered a lot of questions I had and I was extremely happy with them. I liked Vikings looks and professional-grade. The quality is okay, but there was an issue. There was a dent in one of the refrigerator doors. Im trying to get that thing sorted out but its still not been resolved. Ive been emailing service at Viking and its been almost three weeks but its still not been taken care of. After spending $12,000 on a refrigerator, I would expect a little more response.

I purchased a 6 burner range with a grill in the middle. The center started to sag. I called the authorized service person in my area and he said he had installed a kit to fix the problem that Viking provided but that it wouldnt be free because my unit was no longer under warranty. He said the center grill wasnt properly supported so over time it sagged with heat or pressure. I complained to Viking because this was a defect they knew about. First excuse: they said they couldnt help because my unit wasnt properly registered even though the matching fridge was. I provided proof of purchase (original receipt) so they registered my unit. Second excuse: there was no kit ever produced perhaps because so few people complained. I said a manufacturing defect is a defect. They should fix it even if only one complained. I mentioned the repairman had fixed the problem for others and gave them his contact info. They said they would follow up but never did.

Im happy with my Viking refrigerator and I like the size of the refrigerator compartment. On the other hand, I noticed the dirt pan underneath overflowed, at least, once. When I went to pull it out to just empty it, I couldnt remove it and I cant reach into the assembly area down there to remove the proper screws to be able to remove the whole dirt pan. Its a little concerning because I have already had water on the floor once from the unit and I certainly would want to be able to prevent it from happening again. Also, itd be nice if they had a water filtration system in it so you could get drinking water out of it or like a spigot to get your drinking water. That would have been a really nice feature to have included.

We had a new $8000 refrigerator from Viking. Over 5 years we had it repaired 18 times. The refrigerator was recalled so Viking charged us half price for a new one about 8 months ago. This evening - all of the food in the freezer is now thawed out. The refrigerator is not getting cold. Youve got to be kidding. Even the replacement of the recalled refrigerator isnt working now after 8 months. We have an old GE refrigerator out in the garage that weve had for 16 years and it still works perfectly with no repairs in 16 years. So tell me, what is better, the EXPENSIVE OVERPRICED 8-MONTH-OLD VIKING - OR 16-YEAR-OLD G.E. that has never needed repair?

I had some Viking products before and I love their products. I got a refrigerator and its very organized, compressed and is a nice statement in the kitchen. It also seems to be energy efficient because it doesn’t run in a cycle. It runs on and off a lot versus the thing compressing the air. It also maintains the temperature very easily and its quiet. The guys who brought the ref in were extremely careful and good at moving the big and heavy product. But I was offended by my experience with their dealers. They sent out a refrigerator which was boxed and I saw the delivery guys open it in front of my house and it was damaged in the box. They brought it in and they said the damage could be easily fixed by replacing one piece. I told them it was fine, I needed the refrigerator for the holiday. But as I installed the refrigerator, I noticed one packaging slip on the side of it so I removed it and inside the slip was the receipt that a new box had been ordered for this refrigerator. The refrigerator was sold to another family in a nearby suburb and returned by that family because it was damaged. But the dealer sold it to me as a new product.I immediately called the supplier and it was like the girl had been waiting for my call. They knew exactly what was going on and they ordered me another one. The other one came and they said, “Just use this one in the meantime.” I wasn’t really out a refrigerator for a long period of time, but it was just the idea of them trying to slip this damaged one past me. I would be hesitant in purchasing a high-priced item from this company again even though Im happy with the product itself.

7 years ago we built a house with all Viking professional kitchen. We have had trouble with every appliance!! We are on 2nd refrigerator and 2nd ice maker and now the ice maker has died again. No repair in sight. First time the ice machine broke we were w/out it for 4 months! Hadco ruined the hardwood floors. Now we are without ice again. We want another brand ice maker!!

Viking had a good price for their refrigerator model as far as whats out the market. So far, the quality has been good and cleaning has been fine. I like how much it holds.

I read about Viking Ranges and compared it with Sub-Zero and Wolf range. Then a friend of mine who had Viking boasted about his range so I decided to try it. However, the delivery team bumped the range on one of my walls and one of its knobs broke off. I called the company to replace it and it took them forever to find the part. The authorized repair centers also took forever to place the order for a particular part. Other than that, the range has been performing as expected.

We purchased a home with a Viking range and dishwasher. We have lived here five years and we have our dishwasher serviced at least once a year. Wires continue to burn up. Weve placed major parts and the pump, and last night something in the front panel started a fire and melted a hole in the inside metal. We had a house full of smoke, but thankfully we were home before the kitchen went up in flames. Weve already spent the cost of the washer in repairs and will not even call a technician this time. We will be buying a new dishwasher, but never again a Viking appliance.Our range has not had all the same problems, but the igniters are unreliable. The oven takes 1/2 hour to reach the desired temperature. The door is heavy and were just waiting for it to break. The writing has worn off in many places on the knob panel. These are just not problems you expect from high end appliances.I do not recommend Viking. They are not worth the money and their customer service department is entirely useless.

Ive seen Viking Ranges in the past in the stores and we decided to go with them because of the quality of their products and name recognition. We got a commercial pipe stove and we like the way it looks. We do a lot of cooking. We bought the range at National Appliance up in Wilmington, Delaware and they were very helpful and very knowledgeable. They walked us through the different competitive brands such as Monogram, Wolf, and Viking. They showed us the pros and cons of each one, and what other consumers that purchased them liked over what model over the other, which led us back to the Viking. So far, our range is everything I thought it would be and the glides in the oven racks are our favorite feature. We also try to maintain the oven and clean-up has not been an issue.

The microwave LCD screen went. It is sad a brand like Viking makes an inferior product. The service visit and the repair cost is more than a new microwave. I wish they made a better product or at least had a better warranty...

The sales part was absolutely a pleasure. I bought the Viking appliances at a great store which has all the high-end stuff. For some reason, I picked Viking because I have heard of it in the past. I didnt know any of the other names but I looked at everything. I liked the oven probably because my wife is short and the way the door opened and the way she could access the oven was probably the only oven that was like that. So, we purchased it. We knew that Viking was a good name, which was why we purchased all the rest of the appliances to match. Every appliance in my kitchen is Viking and I’m very unhappy that every piece came with some kind of damage. The refrigerator door never opened correctly and the cooktop has a little blemish on the front of it in the face panel. But I have no problems with the top and bottom oven. Thats been great. The refrigerator was less than a year old and it has been having a problem with the LED lighting. They have been going out so I called for service. They sent somebody who came completely unprofessional and scratched the inside of my refrigerator with a pick trying to get the light out. The whole inside of the refrigerator is powder-coated and it is not replaceable. The service guy spent two hours there and never fixed it. I called complaining that he made a mess out of my refrigerator. He said that with everything thats going on in the world, there are worse problems in life than a scratch inside my refrigerator. This is a $12,000 refrigerator. After about two months later, he finally came and replaced the burnt-out LED lights that were in it and he touched up the scratch.

I bought a 5 burner range top and I am very disappointed in the product. I cant get it clean. I have a custom kitchen with a range top that looks burnt. I have tried everything. Customer service told me to use Google as a resource because other customer have had this issue. If your customers are having this issue it the companys responsibility to provide a corrective action. This range top should be recalled.

We liked the people we bought our refrigerator from and they recommended Viking Refrigerators. We were going to go with Sub-Zero but they steered us in this direction. However, our Viking freezer keeps breaking down on us and we have a lot of ice forming at the bottom. Weve had, at least, four service calls and were due for another one cause more ice is accumulating at the bottom part of the freezer. Having people service a call has been a huge inconvenience cause I have to be there. The window of opportunity is like from 12:00 to 4:00. Service guys are sent out here which is great and the freezer works when it gets fixed, but I wouldnt recommend this appliance to anybody else.

When we went looking for a refrigeration system for Thanksgiving the salesperson showed us different brands and the Viking appealed to us. My wife liked the configuration of the shelves inside. She also likes the openness of this refrigerator. Its not cluttered and we could adjust the shelves. Diana, the person I dealt with at Viking, was super. The only thing is that they were so busy that they couldnt deliver the refrigerator so I went to pick it up.However, were having trouble with the icemaker. The refrigerator takes a couple of days for it to generate. It was making a little bit of ice and then all of a sudden it didn’t make ice. So we called the repair facility and that was not a happy thing for me because we had to find different dealers that would service Viking. We finally found one and they came out and worked on it. But after four days it had spit out about five ice cubes and that was it. We had the repair technician come out again and he said that theyll order a new one. I said okay and were waiting for the part to come in. Viking Refrigerators is one of the best ones a person could get. The biggest features would be its reliability and functionality.

I like the quality and the fact that Viking refrigerators are made in the US. We got one delivered in June and it was a $3,500 fridge, but there were many issues with it. The doors could not be adjusted and the panel on the bottom didnt lay flush. On the second day we had it, it went up to 80 degrees inside. It started heating up at about noon and then by that evening, it was around 84 degrees. My husband reset the fuse box the next morning at 6:00 AM. It must have rebooted it so it started working again. When I spoke with the customer service representative, she told me they were not going to send somebody to look at it because it was working. I found that unacceptable because there was something wrong with it. There was moisture in the seal between the refrigerator itself and the freezer. I could see where the freezer had somewhat warmed up because there was icy buildup on the shelves. Initially, I wasn’t that satisfied with the customer service with Viking. The freezer was lukewarm so we had the approved rep here in Hawaii come and look at it. He couldnt figure it out so we ended up ordering a replacement for it. The new one was delivered two days ago and I like the double door opening. Right now, though, I feel that I am satisfied but I hope something doesn’t go wrong because of the issues Ive had.

Ive known Viking for decades. They were offering a rebate on the refrigerator so I went with them. I also had a free refrigerator and the range hood with blower, which made my purchase more enticing. Without them, I might have bought the unit from Sub-Zero and Wolf. I bought it from the Better Housekeeping over in Red Bank and the people I have dealt with were great. But the unit has a poor design and if I had to do it again, I will not purchase this refrigerator.The spring on one of the doors has a sound and the ice tray was poorly made because on the first week I pulled it out and the handle snapped right off. The magnet of the butter tray on top isnt good and every time I pull the refrigerator, if I have a stick of butter inside, it falls out. Also, compared to a regular KitchenAid, which are the deeper refrigerators, Viking units are more counter depth, so in terms of storage there isn’t a lot of cubic feet in there to use. With my particular model, there are four trays for produce and those trays are much smaller so I can’t really put a lot of stuff in there.I also have the Professional Series for the oven, which is the one with the French door. Even though it’s a beautiful look, it’s really stupid that it’s said to be self-cleaning but because there’s no latch for the French doors, it’s not the same kind of self-cleaning at the lower oven. It’s just like a steam clean kind of effect and stuff like grease doesnt come off. I also already had a problem with our blower on the fan where it was making a lot of noise and I’ve already had a service call on it. So to spend what I totally paid, which is at $25,000 for my entire kitchen, I really shouldn’t be expecting or experiencing problems like these within the first year. These are high-end products, and it’s a professional series, so it’s very disappointing.

We have known for years that Viking a quality appliance, and we chose to go with them because of the name recognition. We also wanted a good quality product. However, there have been some hiccups. One of the refrigerator doors was damaged during the installation. It was installed a couple of weeks before we moved in, and that was when I notified them right away. They came to replace it in about three to four weeks after we moved in. And so, a new one was ordered, but the new one was worse than the one we had on, so we are still waiting on that. A couple of weeks back, I opened the refrigerator door and one of the parts, the locking mechanism to make sure that it does not open all the way broke off. I did not slam it open. It is like a cast metal part, so Im thinking that there had to be a crack or something in there. Fortunately, it is covered under warranty, but if it had not been, that would have been a very disappointing month and a half usage.I did my research, kind of on my own. We were to go through Builders Supply warehouse. Their prices were extremely marked up compared to what I could go get it from Pacific Sales. I had to show them documentation about the rebates and things that were going on, and I was willing to just buy the appliances myself and have them installed after the house was done. But the builder did not want that. So, basically, I was stuck at having to pay thousands more for the same product. That was frustrating. In the initial installation, they had one gentleman and his son installing it. I think that was very poor planning because that was a $10,000 refrigerator that was wobbling and coming off the trailer. He was also struggling to get it off the trailer, It was not enclosed, so it was open to the elements, and that was a little disheartening. I think that their installation should have shown a little more pride of ownership.

The range is expensive, but you get what you pay for. So, Im very happy. I love the grill top. The Viking range works great, but it doesnt have a couple of key features. There are two things that I would love to see incorporated into the range. One, theres no clock, which makes me a little bit crazy because I’m obsessed with time sometimes. Two, being able to program the oven. Theres no programming feature. With the old oven I had, you could put something in the oven and program it to start baking in an hour or two hours. The range is a professional system and it’s designed for professional kitchens. So maybe some of those retail-oriented features dont come in that model. But it would be good if it did.

I bought my first Viking in 2004 with my inheritance from my grandmother. I always dreamed of having a professional kitchen. I purchased all Thermador except for my Fridge. I have a Viking 36inch drawer freezer on bottom. Never ending recalls and issues then I purchased a new one from the company on a recall. The man showed up with the new unit and fixed the recall on the recalled unit. Well, that was in 2011, it is now 2017 and guess what? I am in the same shape as I was before. However, no deal. I have fallen on pretty much deaf ears. You can even YouTube funny skits about it, but the techs will look at you like you are the only person in the world. I have a mental block on that beeping noise when the compressor goes out and I am about to lose all my food. Good news though, I just found out they are indeed suppose to defrost themselves. So, if you are a gambler, like taking chances... maybe just maybe you will be lucky enough not to deal with what I have. Cheers!Updated on [05/06/2018]: I wanted to follow up with all the promises that were made to me. Well, that just did not work out so now I have a trusty 159.00 freezer from Sams Wholesale Club and my ice cream is now frozen. I found out that well they had also replaced the parts they replaced while I was ill for a pretty penny and they are still claiming no fault. However, my Thermador products are working like a charm and I will be investing in their products. Please learn from my experience... when you buy expensive products make sure the quality and customer support is behind you. I have no problem paying... but don’t give me Magic Chief with a Viking name on it. Not to mention treat me like a human being. I work hard for my money. I’m sure even Viking would not tolerate what they do to their clients.

I liked the blue color offering of Viking Ranges and they werent as expensive as other ones. I knew exactly what I wanted, so purchasing it was easy once I found where to buy it. It was installed wrong though, so I had to have them come out. Once it was fixed, I love it. I like that it has two ovens but the racks slide almost too easily, and sometimes, they just kinda go in and out too fast. Sometimes, Im trying to grab it and forget that I need a hot pad but I have never burned myself.

I saw Viking in model homes and magazines and I went with the brand because of the name alone and the look of the product. The refrigerator itself is a great-looking product but the ice maker is a real deal-breaker. My wife and I use quite a bit of ice on any given day but the ice maker produces only one small layer each night. In comparison, my old KitchenAid filled up with ice every single night. I bought the Viking refrigerator from Pacific Sales so when my icemaker unit stopped working after the initial tray of ice, I called them. I came to find out they dont service Viking products and I had to call Viking myself. When I did that, Viking said theyll send someone out through Executive Appliance to service the icemaker. It was nice that they serviced it, but the icemaker still puts out a slow amount.

Ive only had my Viking range hooked up for three weeks and its as expected so far. The dealership we had gone to does not typically sell Viking appliances but they had one in stock and I got a good price on it. I liked the design of the product too. But I had to call for a couple of parts that were not included and they were willing to overnight the parts out to the house. But they were in the middle of inventory so I havent received the package yet. Other than that, the range cooks faster than our old stove.

We bought our Viking range through Best Buy and the customer service was good over there until we started getting the appliances. They said it was like a white glove delivery. They took everything apart and installed it and it wasnt smooth. The fridge door was damaged and they swapped it but it wasnt good. They brought another one and it was exactly the same problem. We had to change it two times. They left that plastic that covered the stainless steel of the fridge. They didnt remove it well so its hard to get it now.Then, the first person that came to install the range said he didnt know how to install a gas range and an electrical oven so he just walked away. The other people that came to install it had the pieces they needed to bring, but they didnt have any other time to come and my husband and I had bought tickets for a concert so my husband had to miss that. I had to go by myself and we lost the money on that. And the guy was saying racist things. Also, the dishwasher came and it was completely destroyed. The door was all bent. We moved into the kitchen without the dishwasher. Then they brought a dishwasher and they installed it bad. They sent us the new people to install it and those people treated me really bad. It was a battle.If Viking has their product represented by Best Buy, it wasnt good and unfortunately, that’s reflected on Vikings product. But when we had a little problem with our range and we had to call Viking for the warranty, which was surprising, they resolved it. They sent a company that will come cover my area and they came after I called. It was relatively fast.

I bought all Viking appliances. They are all 1 1/2 years old. The refrigerator doors are rusting! The range continues to go in self clean mode when Im trying to cook so I cannot use it and the dishwasher has such a foul odor! I live alone and barely have used the appliances and Im so disappointed in my decision to go with Viking. I should have stuck with GE monogram. They were much better.

I have a thing for color and I have a lot of red in my house. I couldn’t decide if I wanted a range in cobalt blue or red. So I was searching the internet and I saw the deal that Viking was offering a free dishwasher if I bought the oven. It took me a while to decide on it if I was gonna buy from a dealer in New York and I wouldn’t have had to pay tax. But I wasn’t comfortable with that so I bought it from a dealer in Miami, which is where I live. I bought it in red and that’s cost me considerably more. They gave me the dishwasher but I bought the red panel which I had to pay for and I bought a Viking convection microwave which is not in color. It’s stainless. The first time I used the oven, I was really uncertain as to how quickly it cooks. So I called Viking and spoke to one of the representatives who happened to be a chef and I told her I was making lamb chops and she told me what to do. Now I have a little bit of difficulty in removing the shelves and lowering them ‘cause the pull-out shelves are in an obviously different way than regular ovens. I cooked the lamb chops a little too long so while they still came out great, I overdid them so I have to be a little careful in learning exactly how long I can put something in the oven or the broiler. And I’ve never cooked with infrared and it is fast.The range, when it turns on, it’s so fast and it boils water so quickly. The only problem I did have initially was that the broiler can that came with it was a piece of junk. It looks like it came from a $500 oven. I read the user’s instructions and it said, “Use no chemicals at all. I bought special cloth in Sweden to clean it. But the pan, the first time I used it, the surface started to come off. So they sent me a new one and the new one looks exactly like the oven rack which is what should have come with it in the first place. And it’s wonderful. However, I found this tiny little beige mark, like a perfectly cylindrical little round mark no bigger than the zero on the keyboard and I didn’t know what it was so they sent a Viking representative out and he found two of them on each side and they said they’re supposed to be there. So other than that, I don’t have any complaints. I love the Viking Range. I didn’t want to pay the extra money but I bought the sealed range set because that’s what I was used to and it was considerably more to buy it that way but it’s easy to clean. If you bought the open range, things can go underneath. And I’m not the neatest cook in the world. So all together, it cost me about $5,600. I love the dishwasher, too. It has a light in it and when it’s on, it’s so quiet you can’t hear it and the light shines red on my floor. The only thing is it’s a little smaller than I’m used to but it’s still very nice. And the microwave, it’s microwave and convection. So you can cook in it. But I have to learn how to do that because convection cooks very fast. But I love the way it looks. Also, anybody that I have had to deal with at Viking has been very polite, pleasant and always got back to me and got me that wonderful correct broiler pan right away. I don’t always use everything I buy but I like to buy and I like high-end stuff. And this is one of the few things I’ve never had a complaint about except the broiler pan which was the wrong one. So Viking is super wonderful.

Weve already had three issues with the range. First, the wiring harness for the burners that they installed was wired backward so they came and fixed that. Then, the thermocouple in the oven was bad and it cycled way too frequently. It took a long time to get parts but its fixed. The third issue, which isnt resolved yet, is theres a warp in one of the panels. As the oven heats up, that warp kicks loose and we hear a bang. These issues should have been caught by decent quality control and they werent. But the oven works and I love it. I love how easy it is to clean and maintain and it cooks amazingly.

So far, the Viking appliances have been good. The stove and oven are great. I also like the Viking fridge a lot. Its spacious and I havent had any issues with it. But the range is what theyre known for and some of the other things havent been that fantastic. The dishwasher is okay but it doesnt really dry the dishes. Additionally, the microwave is not great. I need someone to look at it cause whenever I close it, it opens three quarters away.

Since day one, I have had problems with both units. Refrigerator back wall freezes up and is leaking water. My shelves are constantly filled with water. The door squeaks like its 100 years old! And all the shelve clips came in broken! I had the unit serviced many times until PC Richards said theyd get me new units. The freezer is a big problem too. Ice maker works when it wants to! For a while, I was buying ice because it wasnt making ice! Its been 7 months and Im still dealing with these defective units! I had a subzero unit and never had a day of problems, but because of my size issue (we changed the configuration of my kitchen), Viking seemed to be the best fit! Boy was I wrong!!!! NEVER buy VIKING products...... Might I add PC Richards customer service is terrible too! They do not stand behind their customers. Getting a big run around from them too! To date, still waiting for the swap. Its only been 10 months since I had them installed and when the problems started!

Viking Range came with the house and the person who renovated the house put it in. The quality is okay but its very expensive and it doesnt have a softening feature on its oven. I think the quality of the craftsmanship is very average for that type of product.

One of the burners of my Viking range doesnt light all the time but its also 10 years old so thats somewhat understandable. It seems like its good quality. The most important thing to me is that it will kind of last. However, Im trying to buy a griddle cover and its an older model so its not super easy to tell if the griddle cover they sell now kind of will work on it.

We bought a home and had the full line of Viking appliances put in the home. The dishwasher has broken down roughly 6 times in 4 1/2 years of use with a family of 4. The worst part is that once it breaks down it takes about a week to get a service tech to your home and EVERY TIME Viking needs to order parts. Parts take 4-6 weeks to arrive!!! So every time the Viking dishwasher breaks down we have no dishwasher for about a month to a month and half. So in 4 1/2 years our Viking dishwasher has been off of service for about 6 months. Customer service will not help and you CANNOT get transferred to a supervisor. Viking rep REFUSES to transfer us for additional help. I have NEVER seen such poor service with any company let alone one with appliances at the high price point of Viking. The plastic in the refrig cracks and has been replaced 3-4 times in 4 years!! DO NOT BUY VIKING IS MY BEST ADVISE. It is not worth the money and NO customer service!! I have to give them a rating but, 1 Star is TOO HIGH!!

One of the selling points of the home we just bought was that it had Viking appliances, and weve had nothing but trouble from them. Ive been calling since the beginning of December. I was told that the earliest appointment anyone could come to see our freezer was January 18th, but no one has called to confirm that with me. Someone is supposed to be coming. We keep kosher as part of our dietary restrictions and our meat is rather expensive. Weve had to throw out hundreds of dollars of meat because every night, my freezer stops being cold and goes up to 7,8,9, 10 degrees above freezing so it all thaws. Every morning, I have to put on max freeze. I would much prefer to have my GE stuff at my old house any day of the week. Also, their customer service has been terrible and its a bad product overall.

The Viking refrigerator is fantastic. Works perfectly. However, I ordered an icemaker also. It turned out to be the wrong model. After we installed it, it didnt work either. So that was a big deal. The worst part was the trucking company that they use was absolutely horrible. I ordered it from Appliance Warehouse. They did anything they could to get the sale. But once they got my credit card, it went downhill from there.

I bought a house with a Viking range. I like the range, but I’m not happy with the oven --- I’m not able to really cook in the oven. The range, on the other hand, looks like a solid piece of equipment. The range is pretty and the stovetop cooking is my favorite feature.

I would not recommend buying this refrigerator. After spending $4,000.00 on this refrigerator, we have waited 4 days for customer service to assist with warranty and have now had to contact an outside agency. After 2 hours of attempting repair and figuring codes we still have a non working Viking refrigerator. I have never had an issue with a cooling fan (per code) and have paid less than half of this money for other refrigerators. Appliance repair state this refrigerator is made by too many different companies and is very difficult to fix. I hope Viking stands behind its product and fixes this refrigerator or sends us a new one.

I really like my Viking stove thats why I looked into buying a Viking refrigerator, too. I researched a lot and it seemed like Viking had the least number of complaints regarding breaking down or having trouble within the first five years. I like having two temperatures in the refrigerator. I can pull out the drawer and put a flat and large plate of cake or tart in the different section and control the temperature. Moreover, the Viking team at the dealer was nice, friendly and knowledgeable. They knew what the difference was between Viking and the other manufacturers which was great.However, Im having an issue with the fridge already. The second week after I purchased it, I noticed theres an icy patch in the back of the drawers. Some of the vegetables in the drawers were getting frozen. I had the temperature set at 37 Fahrenheit, in which nothing should be freezing at that point. I had to wait 20 minutes to speak to any technician then had to hold another 15 minutes to set up an appointment. I just bought it so I expect to get it fixed. I had to speak to the servicer in my area who called me back but there was a scheduling conflict so I havent seen them yet. Theyre supposed to come on Monday. I expected more. Im slightly disappointed with the problem I had.

Viking was running a special so I bought my range from them. I got a free under-the-counter microwave which is what I was needing at the time. I was redesigning my kitchen. I like the range and Im using gas instead of electric. Its been good except for the main door. Whenever it closes, it doesnt always turn off the light so I have to push it close a little harder.

My Viking stove is a nightmare. Firstly one of the gas hobs wouldn’t light properly. Although repaired by Viking it is still temperamental and flares up. But now my door won’t stay closed. The hinges are faulty! This stove is barely used as I travel much. They are less than 2 years old!!! Customer support was horrendous. Back orders for these parts means won’t deliver until sometime in November. Ordered on October 1. The cost is $568.79!!! Are they gold plated??? I did not chose these appliances for my new home. I will NEVER buy their products! This is only one repair company in my entire area that will service them. I wonder why???

I love my Viking refrigerators temperature control. However, the unit that I had prior to purchasing this recent one went bad so Im not quite sure on the lifespan of Viking. Ive been privy to my previous one for about three years. But this new one, Ive only had for three months. The parts werent available so I had to purchase a new one. But other than that, my customer service interactions have been good.

Weve got Viking for the name brand. The purchasing experience was good and everything went smoothly. The Viking dealer was very helpful too. The range I got was a builder and it looked good although I havent actually used it yet.

Wolf and Viking were our go-to brands and Viking Ranges price point was better than Wolf. The Viking dealer we bought it from was more of a challenge. We had a damaged Viking hood that we had to get replaced and I know the product was non-Viking. We got a fourth trim kit before it was not dented out of the box. If I didnt go in there and follow up all the time, I wouldnt have it. They could have answered emails or returned phone calls. And I was very disappointed that we spent like $38,000 of them. But we eventually got it all resolved four months later.Its the best oven weve ever owned. When you cook meat in it, everything just comes out so much better. Its easier to cook them to temp. We cooked one of those Tomahawk steaks for the first time and it came out just like in a restaurant. It was amazing. My wife likes the gas grills because before weve had all kinds of high-end electric ovens over the years and they were okay but not like this oven.

I owned a Viking Range in a prior home for about 10 years. I love the range! The quality of range is good. The team at the Viking dealer has also been really good.

I bought a Viking range and microwave a year ago thinking with the higher pricing, bought higher quality. After one week, the stove top range started falling apart. The numbers on all the dials began rubbing off. Very poor quality. If you just want the range to just look pretty, dont ever plan on actually cooking on it. After one year the microwave has died completely. Its true what others have said. Viking will not come out for repair. They dont care. They sent out a rep., Wuerstlins Appliance Services, Inc. which failed to successfully repair it. Im now calling them out for the third time and Ive been without a microwave in my upstairs kitchen for four months and counting. My walmart microwave in the basement 5 years later is still kicking strong. I recommend not even going down the aisle which displays a Viking product because its a total waste of time and money. Ultimately it Will let you down. I would give it 5 negative stars. Please do yourself a favor and stay far away from Viking products.

My brother has a Viking range in his house that he built 10 years ago, and they loved it. I was doing a kitchen remodel and looked at a few different options, and I liked the reputation of Viking and the look of their range compared to some of the competitors. Furthermore, their warranty was better than some of the competitors. Once I figured out that one of the burners on the top was meant for boiling water because it puts out a bigger flame, I have loved that feature.

Aside from Vikings lower price point compared to Wolf, I chose them because of the look and its known quality. I also had a great experience with the Viking dealer. They were prompt to respond and they addressed any questions that I had. I just got the range connected and so far, Ive been happy with it. I like its consistent heating feature. I’d tell my friends Viking is a great appliance brand.

I purchased all Viking appliances thinking they were high quality. Unfortunately, I had problems from the start...especially with the dishwasher. Like many other customers, the silverware basket began falling apart within the first year. I complained to Viking and left with the impression they just dont care if you are satisfied or not. I cant stand the thought of paying up to $80 for a new Viking basket- after paying so much $$$ for the dishwasher in the first place- so I am still using the broken one currently held together with zip ties. If that wasnt enough, the start button on the top edge that turns the machine ON failed. That cost me close to $200 to replace one tiny electronic part. I have a small apartment size dishwasher in one of my rental units I paid only 1/4 of what I did for my Viking and it cleans dishes so much BETTER than my expensive Viking. DO NOT BUY VIKING APPLIANCES. You will regret it.

The product (Viking VGIC 3054BSS gas range) was flawed from the day it was delivered. Factory installed one natural gas orifice and one LPG orifice. This company has no regard for its owner base. Try calling to ask for technical information: its basically, Go to hell, we dont care if it doesnt make us money. There is nothing that would make me want to recommend any product from Viking. Frankly, I think either FTC or CPSC should investigate. Who owns this company and what in the world makes them think they can stiff owners the way they do?

We bought a complete Viking package including fridge, microwave, dishwasher and, the bane of my existence, a 30 gas range. The range would get to 400 degrees OUTSIDE the over making a burning hazard for anyone who touched the medal on the top of the range. This bad design caused the electronic ignition to fry. We had repair service done on it 3 times at a cost of roughly 2500.00. The ignition is out again and the quote we have had to repair it is $2000.00. That came with a 3 month guarantee. Since the other times we needed repairs there was only once that it was within the 3 month (we still had to pay for the service call to install the part) we decided against having it repaired. We will be buying a Whirlpool to replace it. I made numerous calls to Viking direct and was never able to get anything resolved.

I have had friends who’ve had Viking and Im in the design/decorating business so Im familiar with them. Everything so far is good. When I first bought a Viking, there was a hitch with the broiler but they came out and the lighter thing in there was defective so they swapped that out and it seems to be working. I love my stove and my ovens. What I have baked in there has been amazing. Its quite a machine.

I like the ease of use of all our Viking appliances and the cleanup is minimal. For my Viking range, we have five burners that are of different sizes. I like having the middle one, which is like a warmer. It works well. All of the burners have a very good solid flame and its evenly distributed across the entire burner.

This is my third time having a Viking fridge. This one is a little better. I spent a lot of money to get it right on the third time. Thats a little disappointing, but we are happy with it this time. On the first house, the ice maker was always broken. It cost me $300 a month on an average for many years. Got here to my second house, and the ice maker frozen in the bottom. It cost me $300 a month. An ice maker shouldnt be that expensive. Its a very inexpensive part. So, hopefully, we got it right this time. We got our new refrigerator at the first of the year and everything has been going pretty good. I really like the space. The Viking dealer was excellent. They really knew the product and what they were talking about. We had such a bad taste in our mouth that if it had not been for the vendor, we would have not purchased Viking. I would recommend Viking. But if it had not been for this new refrigerator and the new vendor, I would have said, Im sorry. Im purchasing somewhere else. Im purchasing something else. A Sub-Zero is what we were looking at and the new vendor made a difference.

Viking was what the builder was providing as appliances, so we went ahead and bought the Viking fridge to match. The installers didn’t put the basket straight in the freezer so I had to figure that out. I had to go to one of the other houses and look at their fridge to see how to do it. The builder also gave me the wrong fridge. It’s the one with the water feature inside. They gave me an upgrade but we liked to have cold water coming out of our fridge, so that’s the only thing we miss. Other than that it’s been great. I love the freezer in the bottom and the double door where I could put big stuff in. That’s what Ive always wanted. Plus the crisper is really good. Its a very reliable product.

We bought a new house with all new Viking appliances. I was excited as Id always heard good things about Viking. Never will I have another Viking product now that I have actually experienced the quality, and have dealt with their customer service department. As for the microwave, it was only five years old when it caught on fire. Enough said.

The sales cycle so OK, but nothing fantastic, through University Electric of Santa Clara. Organizing the installation could have been smoother. Also, the free units offered with the oven had terrible reviews so I declined them, but no alternative credit was available. Installation by GA Installations was very smooth. However, the small oven has not worked properly since installation. Getting a service visit took weeks, and failed to correct the problem. Second visit is today, another several weeks later. Service guy said he had never seen our problem before, so either we have a uniquely bad unit or the service professional didnt know his stuff. If todays visit does not fix the issue, I expect the complete oven to be replaced. For a premium appliance, I did not expect anything like this. One more thing - my online registration wasnt visible to Viking when I called in the service request, even though I got an email confirming the registration. I just logged in to get the order info, and I still dont see it there. Feel free to call to discuss!!

I heard about Viking Ranges online and from friends that had it. I liked the name, the look and the feel. There’s a lot of good parts, and as far as the performance, the heating elements of it, especially the oven, its very good. It heats up really fast and I really like the feature. However, the main issue I have with the range I bought is the door being so heavy. It has different panels and then those panels are latched to each other. I’ve been having issues with the door not latching all the way because it’s so heavy that it’s coming apart. And since the door doesn’t close all the way, now the heat is escaping. I had a technician come out here twice already who tried to repair that and rescue that back in there, but now it’s the same issue happening. They won’t replace the door. I’ve called everywhere and nobody gave me a satisfactory solution.At first I called from the retailer I bought it from. It was right at the end of the warranty period. So the first time they came out here, it was still under warranty. They repaired it and no charge. And then, six to eight months later the same thing happened again and the guy came out here again. So, he wrote it up and apparently they didn’t want to replace the door. They just repaired it. So, we’re having the same problem. And then I tried to call Viking directly and then I had under the warranty extended warranty go to waste. If you pay a lot for something you have high expectation and high quality, but it doesn’t seem like it. And then we call and don’t get the resolution that we expected. For that reason, I would never buy a Viking again.

I like Viking Ranges look but the glass in the oven range door is loose so whenever you clean it, it slides. And I uncovered that one of the burners is actually shaped differently than the other five. I’ve emailed Viking support about it a week or so ago and I haven’t heard back from them yet. I was really just going for the pure industrial range. With the Wolf, we didn’t like the big red handles. I know they offered us black. The Jenn-Air, I didn’t like that it had a digital clock on it. I just wanted that basic, industrial look. And that’s essentially why we ended up with the Viking. I would assume that the Wolf and the Jenn-Air probably have better features. And from what I read online, they don’t have many company issues in the past. But the look drove everything, unfortunately.Also, their dealer always had to contact the Viking sales rep but hes very slow to reply and promised things that never happened. He said he did stuff when he didn’t. It was all pushed back. Id suggest a new sales rep from Viking. From what I’ve also heard, there are not very many companies that service Viking. They were having to call a company out of Illinois, which kept saying that they were scheduled and coming and would never show. And then, they finally found Mr. Appliance based out of Indianapolis that had an employee that used to work for Viking that now works for them. So, they are indeed servicing Viking equipment now. My range is over a year old, so I don’t think I’m under any type of warranty. I did speak to a Viking rep on the phone about the burner. And I don’t know if she was saying that she was going to send somebody to put one in, or if they were just going to send me the part and I had to figure out what to do with it from there. So, I’m not really sure how all that works. I’d probably need to read that warranty a little bit longer. I know there’s a five-year on different types of parts and a one year on something else. So, hopefully, that’s obviously covered since it’s a manufacturers defect that they put the wrong burner on. The burner cap has little legs on the side of it. The burner is rounded at the top. It doesn’t have a lid like all the other five so the cap doesn’t stay put. You’re not really ever touching it, but whenever you pull it off to clean it, you just to have to position it where it sits. I love the way that they look but they were just a lot of trouble.

I don’t like Viking appliances. I’ve had issues with the ice maker ever since I bought my refrigerator. They came out one time and replaced it because they said there was a fly in it. After they fixed it, it worked for about six months. And then I have to always pull the bin out, empty it out, clean it out and put it back in so it could work again. Now it doesn’t work at all. I’ve called Appliance Masters and they’ve been out many times. The repairman comes and he says nothing is wrong with it but I still have an issue. At this point, I have no warranty on it but I need someone to come out and actually fix it. I ordered the part to change it myself. The dealers were nice. But as far as when I emailed them, I got absolutely no response.I’ve had my dishwasher for seven years and when I turn it on, it runs over three hours and I have to open the door and see if it’s clean or dry. I never know how long it’s supposed to take. I never knew from the beginning because it never ran a full cycle. When I open it, I see all this water and soap in the bottom. I wash my dishes by hand. The water is sitting there. I have to spoon it out or cup it out because it starts to smell after a while. It’s a big issue for me because I’ve never been able to have a full cycle of clean dishes.When I called this last time to get somebody to help me with my appliances, the repairman told me he gets a negative call every single day and he’s always apologizing to the customers when they call. Consumers like me don’t know who to contact to say their complaint to. The sales guy was telling me that he gets this kind of call every single day. Generally, I’m easygoing and I don’t really like complaining about anything. But when it comes to a point when somebody’s so top-notch, I get very disappointed because of the name.Viking has a name like Mercedes-Benz. I was thinking I was getting the best and I was very wrong because if Viking was so great, their appliances would work properly. And even if I get a lemon, I understand that at least it could be fixed when someone comes out to check it. I was disappointed. I would not recommend Viking to anybody. I would not recommend the places I called for service for Viking. They just can’t fix it. I used to have a GE and it’s in my garage now. It works a lot better than Viking and I’ve had that a lot longer.

My builder put in the Viking products and Ive had a lot of problems with them. One of the ovens is totally incomplete. I spoke with the local Viking authorized dealer and they were willing to give me a 25% discount on the part. I told them that they should give me a 25% discount on the all-new Viking Range because its a disaster and I dont wanna have to pay twice for it now. But they wont cooperate. Also, my Viking refrigerator is leaking again. My experience with Viking has been bad because it cost a fortune to fix anything. Its $750 just to move the appliance away from the wall. Ive also had multiple leaks, and its difficult to get people that work on Viking work efficiently and effectively with Viking.

I was familiar with the Viking brand and it felt that I like the quality better than the alternative brand. The only problem is that its supposed to be fixed. The knobs that turn the gas on and off don’t pop out as they should. Some of them are maybe defective and even the ones that appear to work well really aren’t very good. The other day I was walking by it and I had a shoulder bag and it swung and just bumped against the range. And the gas went on full blast and flames were coming up about a few inches. So it literally turned on the whole stove by just swinging against it, which is concerning for everyone. I’ve never experienced that with the other range before so I would definitely redesign that system to be safer.

The quality has been pretty good. Their features are the same as any other brand but as far as what Ive heard, Viking is very efficient. Initially, we had a problem with the smell of gas. Every time we turned our range on, only part of the burner tube was lighting up and the other one wasnt. When the Viking guy came, he showed us what was happening. He told us to turn the oven all the way up to 450, then bring it down to the temperature that we want. After that, we have not had any issue.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

I purchased a newly-renovated house and a Viking refrigerator came with it. But I dont like it. It keeps my food cold but I liked my old GE refrigerator better than this one. It doesn’t have a water option, the ice machine isn’t working and the freezer is not very space efficient. I just think it should have a water filtration system and an ice machine. I don’t understand this ice-free model. And it’s not even working right now.

My husband wanted to go with Viking. When we were at a store, they were trying to persuade us not to. They kept telling us that the Viking refrigerator tend to fail quite often and a lot of their customers actually had problems with it once it goes out of warranty, and so they have to pay out of pocket to get it fixed. So, we were persuaded not to get it but my husband was determined to get it because we bought extended warranty. We like our refrigerator. We dont have any problems with it overall. We have the one side freezer, and one side fridge. We like it. Its big. I like the icemaker. Its convenient because its so wide. I wish theres more space, but overall, it functions fine. So far, were satisfied.

We are building a brand new house, so we went to the appliance store and they showed us all kinds of different options. I knew I wanted the 36-inch or I want it bigger and I want the more commercial-like because I like to cook and I like to bake. The Viking range is what the sales guy had and he showed us. We were interested in the dual because I know an oven is nicer to have electric for baking and stuff like that and the gas for the top. Its very nice.But weve had problems right from the get-go. We love the top, but the oven part is where we having all the issues. The installer noticed an issue with the fan being super loud whenever we run it on convection. He started the claim for us. The installer worked with the store that we bought the range from and was gonna have them come out and take a look at it. Weve had the guy out here twice and we still dont have it fixed. The guy said he was gonna order some parts and he would be back out. He came back out and he said it was not the right thing. He went back and we havent heard from him since.Weve had it since October so the known problems have been since then and we cant get anybody to fix it. We cant even get them now to return our calls. My husband tried to reach out to him a couple of times and havent gotten a callback. The range seems to run really hot. I keep burning stuff in it and Im kinda irritated. But the top is fine and we love the griddle. Other than the oven issue, everything works really great.

Everything with Viking range is beautiful and works great, but there’s a couple of things we’re concerned about, that aren’t working right. The racks in the oven are not lined up right. It’s very hard to move them in and out. It’s almost like they’re too narrow for the track, like they’re lopsided. It’s weird. And I got the microwave oven, the drawer one, to go with the stove and a part of it looks warped. But other than that, it’s perfect. I love it. They were installed last end of July. I love how it performs and it’s very easy to clean. The only thing, the burner size itself is very broad, so some of my pots, the heat comes more to the side versus the center. I wish it was adjustable, like the circle for the burner where the gas comes out. I wish they were able to do some smaller and some bigger, depending on what pot size I had.

I always wanted a Viking Range. I love it and its quality is really good. I love to cook and I enjoy every aspect of the range. Plus, the team at the Viking dealer was good.

I have a three year old Viking 6 burner range. When I try to turn on to preheat oven, instead of preheat light coming on it clicks into clean mode and clean light blinks, and oven doesnt preheat. I phoned our Viking repair person this morning and coincidentally, I am the fifth person to call in the same problem in the last week. She also noted that our ranges are of similar age. Very curious if this might not be a recall issue?

We purchased a gas 48 inch Viking, 6 burner, 1 griddle range from a Viking Range Certified Kitchen company. In the first 3 years, under warranty, it was serviced 3 times for overheating and shutting off after 40 minutes at 400+ degrees. After the warranty lapsed, we had a 4th service call with estimated parts and repair at (00 for hinges. We were told the hinges were not holding the door to create a strong enough seal within the oven and the heat fried the control module. We contacted Viking Range, who agreed the hinges were a manufacturing defect and replaced the hinges. Six months later, using the oven at 450 degrees for 30 minutes-- it shuts off and the ignition spark went off (sparking but not catching for about 30 minutes until we had to pull the huge oven away from the wall and unplug it). Another service call, another $900 to explain why the oven overheats-- this time saying the seal on the door isnt trapping heat and the heat is again reaching the control module. This oven is defective, we have never been able to use it above 450, which is why I bought it in the first place. It was a $9,000 stove with a $2000 vent hood and over $3000 has been spent in under 5 years to maintain it. Viking Range will not claim responsibility for what we know to clearly be a faulty unit.

I learned about Viking Ranges from word of mouth from a friend. I chose them for their reputation. Ive had the range for 2 months and I love the quality of the range -- especially the griddle. I would tell a friend to totally get it.

Let me start off with how terrible this company is with everything they do. They claim that they strive to be the best with customer service and this and that but its all false lies that any customer shouldnt believe. I will NEVER, EVER recommend this company to anyone or recommend anyone to buy any of their products as they are crap and parts need to be replaced numerous times throughout the year. A couple of years back we purchased a 7 thousand dollar Viking range and if I went on to explain the problems this oven has caused us it would go on and on forever. 500 dollar burners had to be replaced numerous times throughout the years as well as numerous other parts which werent working, leaving us with repairs worth more or equal to the price of the oven from day one. We decided to contact the company and put in a claim because we saw that they rebranded the company and a lot of complaints were filed with them in the earlier years about the same exact oven we had. They requested all repair documents even stating that they saw we had to get it repaired by them within the first few months. We spoke to a customer service representative named Lashelle ** and she was the most terrible one of them, all rude and didnt help with anything, barely got responses to emails and had to go out of our way to get a response back from her. She finished the review and said theres nothing they can do about the oven. Screw your company and crappy pieces of ** ovens which you do nothing for the customer who has problems with them. DO NOT BUY AS YOU WILL REGRET THIS PURCHASE SEVERELY.