My wife decided to purchase a Viking refrigerator because she likes high-end stuff. The units refrigeration is fine, but I’m a little disappointed that we had to request a replacement for some of the drawers because they were cracked. The drawers seemed to get damaged very easily because of a quality issue. When they sent us the first replacement, there was a problem. So, we had to request another one. Nevertheless, there was no difficulty getting ahold of the Viking contact. We are also disappointed that we cannot retrieve ice or water from the door or water, and that the door is squeaking. Overall, Im not sure if the amount of money we spent is even the value. I could’ve done fine with a Kenmore.

The range is strong and sturdy. I like the quickness of being able to heat on the stovetop, and the accuracy of the temperature inside the oven. Best Buy did a really good job of promoting the product, and when we purchased the stove, a dishwasher was included.

I had a Viking Refrigerator in my last house and I liked it. it’s great! The only thing is at my old house, the drain at the bottom plugged real easy but you can’t really move it in and out because it’s built in, so that was a little bit of a drawback. It’s expensive to get that repaired when it plugs so I finally learned how to do it myself. I put towels all over the place but it freezes up. I got a good deal on floor model for my new house. I got the whole suite of products. Its one of the nicest fridges Ive ever had and Im really happy with it.

I wanted upscale appliances and I wanted to buy American. I had a general knowledge of the Viking brand and I liked the products themselves. They were really pretty. I got a solid chef kind of a range. It was very attractive. It has good features and layout of the burners. But the range had a number of issues along the way. The last issue was the ignition wasn’t working in the oven. The repair people were prompt. They were good.

Weve had a Viking over here for quite some time so weve investigated what else they had to offer. The refrigerator has been a little monstrous to haul and get in the wall. But so far, so good. We definitely like it. We like how it lights up so you can see everything. Its a counter-depth. Weve never had a counter-depth before so its smaller and lose things in the back. But it is tall.

Weve purchased a whole lot of Viking in our past two houses and Im done. We bought an 8 burner dual fuel range when we remodeled our house. Within one month of when we could start using it, we had problems. In the 3 years since the remodel started, weve had service out a minimum of 10 times and they cant nail down a problem. They suggested keeping a log of issues which we did for a year. Showed dates and issues documenting a routine problem with the temperature not seeming right, uneven heating, self-cleaning doesnt work, pre-heat takes an hour and over fan takes more than an hour to turn off. Fixed several different pieces and STILL have such uneven heating that nearly everything comes out burned on the outer edges before the inner part will be cooked. Forget making a cake. The middle will be raw when the outside is done. Nobody from Viking will help. The regional manager called once while I was at work and wont return any calls after 5 attempts. Clearly just trying to look good on a report, not actually help. What I want to know is what about my written warranty AND the implied warranty of fitness for purpose (i.e., being able to cook things normally) that is supposed to be the law?! Not only will I never buy another Viking product. Im warning everyone I know against it also.

My Viking refrigerator and dishwasher are just over four years old. We have had constant problems with the fridge beginning within a year of purchase. Ice maker replaced twice, unit not cooling, plastic cracking, doors not sealing. We have had the entire unit replaced, since then the ice maker is still working but the plastic is cracking again on the covers to the butter storage. The dishwasher has been repaired at least twice, once due to a fire hazard recall. Now it doesnt dry the dishes and needs repair again. In over 30 years of homeownership I have owned several homes with other appliance brands at much lower cost - have never had any single appliance come even close to having major issues such as this. When I paid top dollar for professional appliances I never expected this low level of quality.

I’ve known about Viking Ranges for a long time and I like the brand. When I bought my range, the representatives were terrific and very helpful. They were also prompt with the delivery, so I was very happy. The range I have is exceptional. I like everything about it including its appearance and the way it cooks.

We’re on our second Viking refrigerator because the first one failed after approximately eight years. The newer refrigerator which we got last year is operating great. It has not had the same problems at this point but having to replace a Viking after eight years, Ive never had that kind of circumstance with any other refrigerator brand. There are some parts that get frozen then they start to melt and leak in the refrigerator. They dont go out to the drain. There is this freezing thawing process that is part of the regular refrigeration process but the pathway for the melting gets blocked up. It gets frozen too so the water accumulates in the bottom of the refrigerator. That had happened a couple of times.Ive had problems with a variety of Viking products from double ovens to the refrigerators. I have two homes and I have full suites of Viking appliances in both kitchens. I’ve not been thrilled with them. Viking is overrated. They have a cachet but their performance and reliability do not live up to that cachet. There are lesser prestige brands that perform better than Viking.

I had some friends with Viking refrigerators and I liked its style such as the outside of the door and the way it looks in the kitchen. Theyre well-made and I like the interior spacing of the shelving. The drawers are nice and wide too. Im very comfortable with Viking and I had a good experience with them.

We couldnt get anybody to wait on us in the Vikings dealer close to where we live, so we went elsewhere. Its nothing against Viking, because this is a place weve been buying appliances for 30 years, and normally, when you would go in there, they would always greet you and ask you what you wanted help with. However, in this particular time we went in, we just got ignored. So we ended up buying at the closest dealer listed on the Vikings website that we felt had really good customer service and it was indeed really good. Im satisfied with the quality of the range and I like its usability particularly the fact that my wife can use the oven and all four burners at the same time. Its been a joy to cook on.

I own a Viking range and a Sub-Zero refrigerator but I was looking for a freestanding one. Between Sub-Zero and Viking, Viking was the only one that had it. And since I was very happy with my range, I got a Viking refrigerator. I like the lighting in both the refrigerator and the freezer, and its doing an excellent job of keeping the food cold. Its a very good product. And their team answered all my questions before I went forward with the purchase. Also, everybody was very knowledgeable of my questions when I called their 800 numbers and was very helpful.

My parents have a Viking appliance and Viking has brand recognition. The quality of their product is definitely good. I like the Viking range that we bought and we enjoy it. I like that its burners are brass. Also, its price is fit for our lifestyle.

I had a burner and the igniter went bad. Im having an issue with my oven door right now. Its not even. Something is wrong with it. The quality is not what I thought it was. Compared to the price I pay, I expect to not have a technician come to my house for five years. I could have gone to Home Depot and probably did better. I need to contact the service people of Viking or try to get them out here to see whats going on.

I saw Viking in other peoples home and Ive heard about it before. I liked the look or their design. My builder bought the Viking refrigerator when I moved to the new construction five years ago. The refrigerator part is okay. I like the shelving and the refrigerator is very spacious. The look of the refrigerator looks great and looks very modern. Functional-wise, its a big refrigerator and it has a lot of space, but other than that, its just a refrigerator. Also, I had an issue with the freezer recently. It has a drain pipe to a pan underneath it to drain water. The pipe got blocked and there was icing there. I had the repair service to repair it. I learned from the service guy that I need to do maintenance every year to move the refrigerator out and then its back to prevent any blockage. I had a bit of interaction with the vendor and their service was okay, although it will be helpful if the appliance dealer could have a stronger service department.I have about everything from Viking. I also have a dishwasher, microwave, range, and the hood above the range, but the dishwasher has many problems. It has been serviced by the technician three or four times already. When I had the dishwasher problem, I called the service company and it took seven to 10 days for them to show up. Sometimes I had to wait for a long time for them to show up. I may not want to buy Viking at all because although I had good experience with the refrigerator and everything else, if one has a problem, I may have to buy another different set. I need to have matching appliances. Viking has to take care of everything including the one that I have a bad experience with, the dishwasher.

Having a Viking Range is something that Ive always wanted for quite some time. Theyre expensive, but at my age now, I am finally able to afford it. I enjoyed cooking and never had this stuff with a high-end range before. I enjoy Viking a lot. I like the six-burner. I never had that many burners before. I could do simultaneously more things on the stove instead of taking turns before. Theyre all have nice sizes too. With the classic, it is just a four-burner range, you only have two small ones. You couldnt put a big pot on it. Then youre limited only to two larger ones. With Viking, theyre basically all the same size. It gave me a lot of options. We had some issues with the installation from Monark Appliances which is the store where we bought the appliances. But after that, when we contacted Viking, they were quite helpful. We had four appliances we got from them and they helped me register all the products online. Then they gave me the name of a local appliance or service dealer who could come fix the issue weve had with the installation that wasnt done properly. Ive been happy with the service we received so far.

Very pleased with the quality as well as the aesthetic of the 2 products I purchased (30 range and 30 hood). The performance of my gas range is superb and cooking temperatures are achieved quickly. Cleaning and maintaining the range looking like-new is also easy.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. Its solid. I close the door and I feel its not cheap. However, the compressor went out and I was shocked Viking couldnt give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldnt have to buy a brand new Viking after it wasnt that long. Im not too happy and I found out its a Panasonic condenser unit that goes into the Vikings. I like to think weve got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, thats not too reassuring.

We got a Viking Range and one of the burners is not working. The place where I purchased it, Ferguson in Pasadena, sent a repairperson to come and it turned out one of the modules was not working. They were surprised that the module wasnt tested before it left the factory. We ordered a module and they are scheduled to come out and replace that. Also, some of the knobs with which I turn the range are starting to become really sticky and its taking a bit of force to turn them. Usually, when I turn the range on, I push it in, turn and then Ill hear the clicker start and the burner will come on. Now, I cant feel whether Im pushing it in or not and the turning isnt as smooth. Otherwise, the burning is fine. Ferguson was very helpful in getting the repairperson and with scheduling. If something like this occurred after maybe a year or two of use then I would say Well, maybe the product was kind of defective and using it made it fail. But this is right out of the gate, less than 30 days. Im having to deal with these two situations in a premium range. I have the Viking hood and microwave oven. Theyre all working fine except for this range which is not living up to the Viking reputation.

We bought a Viking stove, hood/microwave, and dishwasher when we remodeled for our dream kitchen. Each appliance has had problems. First the bottom of the utensil basket disintegrated. It was flimsy and brittle after a few months of use. Brand specific replacement, $70 from our local appliance store. Fewer than 20 months later the control panel on top acted up. The appliance repair person said it would be at least 6 weeks to get a replacement part, if it was even available. It would cost, with installation, over $300. The stove has had several problems, the microwave/hood has problems. None of this was covered under any warranty. For a low end product the performance would be poor. Because its expensive, wed say it was abysmal.

We just got a new home here in Denver and they came with Viking appliances. I like the use of the gas range and the fact that I’ve got not only the four burners but the central burner too which is used for keeping things warm. We’re just beginning to use the stove a few times, and the refrigerator is in constant use. I had a bit concern though because we weren’t getting any ice. The problem was, it wasn’t hooked up properly. I had a representative come out here and turn it on and make sure it was hooked up properly. Otherwise, everything’s fine.

I’ve had multiple problems with the range. It doesn’t go to temperature. It doesn’t cook food the way it should. It takes very long to heat up. The top of the stove is very difficult to clean. I would never buy it again. I had the rack inside my oven replaced. If youre going to pull it out, it has so much play and wiggle room. When you have food on it, it dips down because there is so much play. When I replaced it, they told me it would probably do it again and they were right. It did. So I am not truly a fan. It’s not worth the money you spent. Also, their customer service portion really needs to be a little bit better. But I do like how the top of the stove cooks. I like the output there. I also like the look of it.

Weve had Viking Ranges for years. My wife likes the look and the performance of these ranges. Our current range is night and day compared to the one that weve bought 10 years ago. The quality and the features have improved. We got an eight-topper, and it really accents a high end kitchen well for looks and performance. We had a little bit of an install issue with the dealer named Big Georges in Ann Arbor. One of the lights was not screwed in and I didn’t feel I got a good follow up from them. I called, went down there and asked for some help but they were kinda telling me that I am own my own. That pissed me off. I wasn’t happy with the dealer, but the warranty guy from High End Appliance here in Michigan made up for some of the lackings of the appliance dealer.

Four years ago we bought Viking appliances and Christine, the Stephen King creation, took over the dishwasher. One replacement and 4 repairmen later, blowup. From my wifes FB post: We had a little post-Christmas surprise today... the Viking dishwasher backed up, flooded our newly refinished hardwood floors, newly painted basement and new carpets. You could of water skied through our kitchen this morning. Then the laws of gravity took over and you could have water skied though my downstairs office. Guess what the Viking Distributor is getting for a New Years present... I hope he has a big, solid and waterproof desk!

We had gotten a Samsung refrigerator before and it didn't work well. My husband always wanted a higher-end refrigerator. Viking was always the number one on our list. The purchase of our Viking Refrigerator went really well. We bought it at Pacific Sales, which is the higher end sales part of Best Buy. The delivery was good. There was one issue though. The handle wasn't tight enough, so it eventually became very loose. But when we called for service, they came out right away.

I had some Viking products before and I love their products. I got a refrigerator and its very organized, compressed and is a nice statement in the kitchen. It also seems to be energy efficient because it doesn’t run in a cycle. It runs on and off a lot versus the thing compressing the air. It also maintains the temperature very easily and its quiet. The guys who brought the ref in were extremely careful and good at moving the big and heavy product. But I was offended by my experience with their dealers. They sent out a refrigerator which was boxed and I saw the delivery guys open it in front of my house and it was damaged in the box. They brought it in and they said the damage could be easily fixed by replacing one piece. I told them it was fine, I needed the refrigerator for the holiday. But as I installed the refrigerator, I noticed one packaging slip on the side of it so I removed it and inside the slip was the receipt that a new box had been ordered for this refrigerator. The refrigerator was sold to another family in a nearby suburb and returned by that family because it was damaged. But the dealer sold it to me as a new product.I immediately called the supplier and it was like the girl had been waiting for my call. They knew exactly what was going on and they ordered me another one. The other one came and they said, “Just use this one in the meantime.” I wasn’t really out a refrigerator for a long period of time, but it was just the idea of them trying to slip this damaged one past me. I would be hesitant in purchasing a high-priced item from this company again even though Im happy with the product itself.

I had an existing Viking refrigerator in our home and it went out. I replaced it with a Viking too but it’s not as near the quality of my original one. The exterior is not even metal. It cant even hold a magnet so its a stainless steel look but its not. The original was sturdier and the inside shelves were more metal. This one seems to be plastic. The freezer part is a lot of plastic. It doesnt have the durability of my old one. Its a cheaper made Viking although I like the sleek look of it.

We purchased our Viking 48 built in in 2005 and during the next two years, had (11) service calls to either fix the ice maker or the temperature control module. The ice maker never functioned properly and we finally replaced it at a cost of over $550. Their service rep. actually argued and yelled at my wife on the phone because the item was out of warranty. How in the hell can any company stand for that type of customer relations and expect people like us to recommend their products?? But there is a light at the end of the tunnel and there are some companies that still know the business of good customer relations and that is Wolf / Sub Zero. Point in fact, my double oven control unit went out. We called the Wolf service center and asked them if there was anything they could do for us to minimize the cost of replacing the module at $760.00. They immediately said that they would waive the cost of the parts but we would have to pay a service fee of $125. DONE DEAL. By the way, the unit was ten years old. I tell this story to everyone who will listen, perhaps Viking will, someday. To be fair, I did find out that there was a recall on the refrigerator door pins that could break and the door could fall off. I called and they were very nice and will cover the replacement costs and parts 100%, which they should on any safety recall.

My husband enjoys cooking. We were looking at other ranges all around the same price and we found Viking. It was on sale at the store and we were saving a couple of thousand bucks. So far, it seems it has a good quality. I like the blue light that lights up the knobs. Without it, I wouldn’t be able to see what I’m doing. I also like the way the racks inside the oven slide nicely. The sales rep was friendly. But after the purchase was made my husband had a few questions, and they weren’t so quick to talk to him or call him back like they were before the purchase.Also, I find it odd that it doesn’t have a self-cleaning oven. When I turn the burners on they don’t always ignite and burn evenly the way I would expect them to. I do the baking and seeing that it’s Christmas, I’ve been making cookies that I can only bake in the middle rack. It’s funny because in all the advertisements they show a door opens full of all kinds of goodies on all three levels, and I can’t cook that way. I have the middle rack and that’s it. Anything on top or bottom burns. And they’re not removable racks, except for the middle one. The top and the bottom are on roller slide, that’s why they move so easily. I can’t just pull it out and move it up or down.

My freezer has not worked since Ive moved in so thats a little bit disappointing. Viking has been wonderful in answering my calls. But unfortunately, the people that service around here are just a little bit slow and they operate on their own time. The temperature of my freezer gets really hot so I have to keep hitting max freeze all day. If I dont, the alarm starts going off, so its really irritating. Its like a child I have to watch so I dont let my food get bad. The technician that came out said he fixed it. Yet, it was still getting too hot. I called back and they said they have to order a part and it was taking a very long time. Finally, it came in, so I have an appointment scheduled for March 1st. I like the appliance in general. But Ill be happier once it works properly. I hope that they can get it to work properly.

I like Viking Ranges look but the glass in the oven range door is loose so whenever you clean it, it slides. And I uncovered that one of the burners is actually shaped differently than the other five. I’ve emailed Viking support about it a week or so ago and I haven’t heard back from them yet. I was really just going for the pure industrial range. With the Wolf, we didn’t like the big red handles. I know they offered us black. The Jenn-Air, I didn’t like that it had a digital clock on it. I just wanted that basic, industrial look. And that’s essentially why we ended up with the Viking. I would assume that the Wolf and the Jenn-Air probably have better features. And from what I read online, they don’t have many company issues in the past. But the look drove everything, unfortunately.Also, their dealer always had to contact the Viking sales rep but hes very slow to reply and promised things that never happened. He said he did stuff when he didn’t. It was all pushed back. Id suggest a new sales rep from Viking. From what I’ve also heard, there are not very many companies that service Viking. They were having to call a company out of Illinois, which kept saying that they were scheduled and coming and would never show. And then, they finally found Mr. Appliance based out of Indianapolis that had an employee that used to work for Viking that now works for them. So, they are indeed servicing Viking equipment now. My range is over a year old, so I don’t think I’m under any type of warranty. I did speak to a Viking rep on the phone about the burner. And I don’t know if she was saying that she was going to send somebody to put one in, or if they were just going to send me the part and I had to figure out what to do with it from there. So, I’m not really sure how all that works. I’d probably need to read that warranty a little bit longer. I know there’s a five-year on different types of parts and a one year on something else. So, hopefully, that’s obviously covered since it’s a manufacturers defect that they put the wrong burner on. The burner cap has little legs on the side of it. The burner is rounded at the top. It doesn’t have a lid like all the other five so the cap doesn’t stay put. You’re not really ever touching it, but whenever you pull it off to clean it, you just to have to position it where it sits. I love the way that they look but they were just a lot of trouble.

The quality has been pretty good. Their features are the same as any other brand but as far as what Ive heard, Viking is very efficient. Initially, we had a problem with the smell of gas. Every time we turned our range on, only part of the burner tube was lighting up and the other one wasnt. When the Viking guy came, he showed us what was happening. He told us to turn the oven all the way up to 450, then bring it down to the temperature that we want. After that, we have not had any issue.

My wife had been doing some research on some high-end appliances and we found our Viking refrigerator at Famous Tate appliance store. We liked the performance and cost. It wasnt as much as a Sub-Zero freezer but it was still one of the higher end refrigerators that was reasonably priced at that time. There was also some kind of package deal. We bought a Viking range along with the Viking refrigerator and the Viking dishwasher for free. It was a good deal for the three of them.Overall, were happy with our refrigerator and its pretty good. In particular, the ice maker was great. But it doesnt work anymore. Its been a little over a year and the line keeps freezing up. I had people out to repair it one time but it just went back to the same thing. The dealer wont fix it. Its a pain in the butt because we paid thousands of dollars for a refrigerator and the ice maker doesnt work. It looks nice though. The refrigerator works fine. The lighting is nice in the inside and the control panel works well. Another thing with the dealer is that it seems like nobody knows what anybody else is talking about. But thats a lot of times in any customer service department. You talk with somebody in customer service who authorizes a new filter to be sent out then somebody in the parts department says you have to pay for the filter. Its just kinda running back and forth. It took about two months to get a part that should have been delivered in about 10 days.

We purchased 3 Viking appliances (French door refrigerator, free standing range, dishwasher) in the middle of Sept. 2019 as part of their 3 for 2 deal at close to $10,000. Two of the appliances (range and refrigerator) had problems within the first week. After 2 visits from a technician from the store we purchased the appliances from, the stove seems to be working (for now). Not sure if the problem is really fixed, but hopeful. However, the refrigerator is still defective. The freezer door sagged, went out alignment and appears to be warped. That happened not more than a week after delivery.A technician sent by the company we purchased the appliances from couldnt fix it, had no idea why it happened in the first place. We were told that a technician from Viking approved company would need to attempt a repair. If a repair wouldnt be possible, Viking would exchange the refrigerator. Unfortunately the technician sent by Viking on Monday couldnt fix the problem either, identify the problem or offer any solutions. After reaching out to Viking customer support today (they dont contact you) I was told that they would send another technician from the same company who may have an idea how to fix it! Really? I choose to purchase Viking appliances because I expected good quality products and excellent customer service. Good customer service means that after delivering a defective appliance + 2 attempts to fix a new appliance - you exchange the appliance without asking your customer to take off more time from work to try to fix the problem. I am very disappointed and honestly very surprised that this is the customer service Viking provides.

I knew of Viking 30 years ago. I live near the North Shore which is a pretty area and Viking was all they had in their houses. Thats what they got and that’s what I wanted. It was either Viking or Wolf stoves we were looking at. Wolf only had built-in refrigerators but when we designed our kitchen, we didnt do a built-in area for the refrigerators. Viking had the range, the microwave, and the refrigerator so we went with them. We used Grand Appliances in Libertyville and they were phenomenal. I was a pretty savvy consumer so I went about and did my research before I went in. We had a saleswoman who was fantastic too.We like the Viking range. It works and I like the blue light. The only thing we dont like about it is it doesnt have a timer on there, like a digital display. It has the knob on it that tells the temperature, though. When Im cooking something in the oven, I have to set the timer. Other than that, every appliance in our kitchen is all Viking. We bought a Viking microwave, so we set the timer on that. Our dishwasher is Viking too. When we had one little problem with our refrigerator, they came out to fix it. Now, its making a knocking noise but hopefully, it will go away before we call back. Overall, Id recommend Viking.

Ive always known about Viking Refrigerators for a long time and it was in the house that we purchased. There was a Viking Range, a Viking refrigerator, and a stove then. I was replacing an existing Viking refrigerator that was about 17 or 18 years old. It was built-in so I was looking for something that would fit into the exact space where it was. And when I went to the appliance store, the salesperson at the appliance store steered me to Viking. I was buying a refrigerator and a dryer that day and he showed me something else but he strongly suggested the Viking and since I didn’t have any negative feelings about Viking, I went with it. This refrigerator will be the third refrigerator and the first one kept having problems. It would freeze up and the icemaker wouldn’t work. The refrigerator section would heat up to about 43 degrees and the freezer would get down incredibly cold. I had six service calls on it and finally, the service guy said, “I think we need to get this thing replaced.” So Viking replaced it after several weeks and sent a new one out to Asien’s Appliance here in Santa Rosa and they delivered it. However, the guys that delivered it couldn’t align the doors properly. The refrigerator section was about half inch or a bit lower. The door was lower than the freezer side so I called the people that handle the warranty repairs again and the guy came out and looked at it. He said that there was something wrong with it and maybe it was dropped. He couldn’t fix it and jury-rigged it so the door worked. For a while, the door wouldn’t even close but then he worked on it again and he got the door to close by taking some part out. I got word that Viking set up a delivery of a replacement for that one. This will be the third one and hopefully, it will be okay. I wouldn’t recommend them to a friend but at least Viking is faithfully standing by their warranty.

I had a Viking Range for 20 years. Then we moved, we got a new house. We liked the range we had. Its solid and it cooks good so we got a new one. The Viking dealer was very nice. However, were having a little trouble with the oven door. When we close it and it hit a certain spot, it takes off and slams close. And the hinges, when we open and pull it a certain way, it pulls right off of the oven. Ive got Vikings reply and was told that they were still waiting for the new parts.

I wanted a 36-inch range with six burners, but not so many people made them back then. Ive had one from Viking Ranges and have liked it. So, I recently bought a new one at Best Buy and the team there was great. However, my first one was made so much nicer and everything was heavier. They dont make ranges like they used to now, though I would be perfectly satisfied with it if I never had my first one.

I’ve heard of the Viking brand over the years and when I was redoing my kitchen I found them at Best Buy. I liked a few of the features and I was trying to buy a cheaper brand. But the main item I wanted was more of the double oven which has side doors like a baker’s oven. The oven was very nice however, I was a bit concerned about the cooktop because I can’t seem to find the right cook temperature. When you turn that on, you put it on really high and it heats up fast because it’s induction. I can’t seem to get used to it and I’m having a hard time getting used to the different burners. I either get stuff too hot or it doesn’t get hot enough. For what I spent for the whole kitchen, I’m not overwhelmed with all the quality. The refrigerator and the stove are very nice. The refrigerator doors open and close and keep the food cold. It’s very expensive though. But some of their other appliances are not up to par. The cook-tops should work better. I think it was a brand new design and with this induction, it’s a little tricky to use and it was very difficult to get service. I had to call up and they had to give me a company that would give me service. When I called, I was told that it will be a month and a half before they can come out. I called and tried another company and then I was able to arrange for them to come out a week and a half. Usually, with that kind of money, I should be able to get service in the same week, not two and three weeks for you to use outside service companies. That was a little disappointing. I would have expected better customer service. Furthermore, they offer rebates for buying certain things and I have to beg to get my rebates. With the amount of money I spent and with the company as big as Viking, I shouldn’t have to do that. It took weeks upon weeks and then they said I didn’t have the right serial number. They made me run through hoops and I had to wait and keep calling and finally, I got the money. We’re talking $1,400. All in all, I shouldn’t have a problem with the rebate nor getting serviced. I think the equipment set would be working a little bit better for the amount of the money I spent. I’m a little disappointed in the dishwasher but they told me that there’s not much they can do.

My beautiful Viking refrigerator with freezer on the bottom was not quite three years old when the freezer section starting to build up ice to the point where I could not open the freezer door. Luckily it was still under warranty and the repairman installed a heater probe kit to keep ice from forming. Not quite one year later the problem occurred again. The repairman came and repaired it. Now we are 35 days later and the problem has occurred again. Viking’s solution is to install a new heater kit. That’s a total of three times in 14 months. I asked Viking if they could help with this latest service charge but they said ‘no’ because it is no longer under warranty. I think if people are having this problem repeatedly they should either find a remedy or replace the refrigerators. I think Viking should stick to ranges.

I love to cook. My next-door neighbor used to be a head chef for a French restaurant in New York City and she has a Viking. So I was looking at getting one. At the time, I was also looking at Wolf and an Italian stove. But the guy at the Appliances Connection down in New Jersey talked me into buying the Viking. I heard that Viking had some issues back and he convinced me that those issues had been resolved. So I believed him and I bought it. But Ive been frustrated a little bit because it came not working. The small stove would ignite but it would go out and it would keep trying to ignite over and over again. I called Viking and I registered it, but she told me they didnt have anyone who repairs it in our area. I told her my next-door neighbor has a stove and that Id ask her. But the woman said no and never followed through with getting someone to repair it.However, the people I bought this stove from, Appliances Connection, stepped up and found a repairman. They organized the repair and now it is fixed. Im very happy. But someone needs to talk to Vikings service department rep. Other than that, the quality of my Viking range is fantastic and the cooking capacity is awesome. I would recommend it.

I guess I am not the only one with this problem as I read the comments!! Has anyone found a solution? I have had a repair man out here 3x and it keeps happening. The coils freeze, the floor of the freezer has a 1/2 inch frozen solid water and water leaks out onto my hardwood floors. If this is obviously a problem why are they not fixing them??????? I had a Subzero in my other home for 20 years and this never happened!!! So during this beautiful Sunday Im inside scraping ice and cleaning up water. Someone has to be accountable.

My friends are the only Viking dealer down in Key West. We work on their cars for the business so I went through them. I’m very happy with Vikings product and impressed with the refrigeration. Their customer service guys were awesome, professional and nice as well. I would definitely recommend Viking.

Viking Range is a good range and we havent had any issues with it. It looks commercial grade but for residential. I like the quality and it cooks well. Also, their representative was helpful.

I have a Viking gas stove that does not turn off and continues to heat until I have to turn off the electric at the circuit breaker. I have had this repaired just a few weeks ago and it is happening again. I have been waiting for a call back from Viking since Monday and this is dangerous. My husband has called many times daily. The oven thermometer read over 700 degrees. Viking will be responsible if something happens. Weeks without an oven is unacceptable when you pay almost $5000 for an oven. I want this fixed. If my house blows up, it is well documented that this is part of the recall and I have called you guys. Im sure the insurance company would see Viking as responsible. Unacceptable!

The Viking refrigerator came with my newly built home three months ago, but its upsetting that the ice maker doesnt work and it has never worked since day one. The technician came out to see what the problem was and they supposedly ordered a new ice maker. Although I registered all of my equipment, I still havent gotten a replacement for the ice maker and they claimed that its not gonna be here till the end of August. But its a brand new appliance and I would like Viking to fix it.

We wanted a Viking Refrigerator, design and character-wise for the house. As of now, the refrigerator portion is working. The freezer is intermittent and the icemaker does not work at all. It was a brand-new fridge that stopped working after a couple of weeks. Weve contacted them and they scheduled a third-party to come. We had to wait a couple of weeks before they were able to come out and look at it. The guy comes out and confirms that the fridge doesnt work. He wasnt sure what was wrong and had to order some parts. Weeks and weeks and weeks went by and they are still not scheduled to come back to install what they ordered. Plus, the dealer was horrible.

We had a GE before and it was horrible. We were looking at getting something else to replace it. My daughter’s a chef and she works with a Viking type of oven at her work. She’s the one that told us about Viking Ranges. Were very happy with Viking Ranges. We liked the look of the range. It was a very good one so we went with it. The person from Viking Ranges was very savvy. He knew exactly what he was talking about and he even compared the Viking to the Wolf and said they were very similar. Viking is a fantastic range. It cooks very evenly as opposed to the GE we had before. Also, my wife loves to bake with it. I would recommend Viking Ranges to everyone. I would tell them that it is worth the price you pay.

I went to an appliance store and compared Viking to others. There was a Viking representative in there who showed me some things that were different about the range. So thats when I made my final decision. Ive only owned the range for six months and I really like the dual fuel.

Range arrived on schedule and was installed without a problem. Immediately I noticed a positive cooking experience. The burners heated my stainless pans quickly and evenly. They do not burn even at high temperatures. All four 1500 degree burners provide the same positive experience. The electric convection oven is easy to use and also provides even heating throughout.

Our last refrigerator didnt last very long. It was off square and Viking determined that it was dropped during delivery and they wouldnt take responsibility for it. They didnt stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, its working but it has squeaky doors which makes me think theres some issue with the alignment.

I was looking for a new range and I saw the Viking Range in the store and I really liked the look of it. We have known the owners of the store for a really long time and it was also the best brand that they sold. There are a couple of things that I was disappointed with like the front panel looked like it wasn’t finished correctly. It looked like it was almost rusty. But they ordered a new panel for that. And the first time I used it there was steam and something got in between the glass so they feel that the seal on the oven door wasn’t really correct and they ordered a new glass for the door. So we had a couple of issues but it’s my first experience with a gas range and I really like it so far. They are taking care of the issues so I’m pleased. Those things can happen to any range but I really like the gas burners. I really like the little LED lights underneath that shine over the knobs and I just really love the overall appearance of the whole thing. I love the grates -- they’re very heavy and heavy duty and quality looking. And I think the soft closing door is really nice.

I have a 36 Viking refrigerator with the freezer on the bottom. Generally it does what its supposed to do -- keep food cold. But its rather noisy. I can hear it running in the next room. The refrigerator door has an annoying tendency stay open; it has to be closed with a deliberate push or it will swing wide and bang into an adjacent wall. I assumed it would be a simple adjustment to rebalance the door so that it would close with a slight nudge as most refrigerator doors do, but a Viking repairman said there was nothing he could do to correct the problem. The ice maker has also been troublesome. There is a thin metal bar that senses when the ice cube bin is full and shuts the ice maker off. The same bar also acts as a manually operated switch to turn the ice maker back on when more ice cubes are needed. However, the bar is rather flimsy and has a tendency to come loose from its socket, with the result that the ice maker runs continuously churning out buckets of ice cubes with no way to stop it (echoes of The Sorcerers Apprentice) other than by turning off the water supply -- not very well engineered.

We have had many ranges over time. They only last 10 years at best nowadays. We picked a Viking because its old school. No or very little electronics to break.

We had a Viking refrigerator for 15 years and it was built-in. It was good until it conked out. We had to go with the same refrigerator because we happen to have certain size constrictions. I called Viking because we needed a specific size and I was checking on all the measurements on the 48-inch. The gal told me that it should all work out as far as the fit because we didnt want it to get here and not have it fit in its space. I also asked about the pricing so that I knew I wasnt going to be ripped off. The new refrigerator is updated and it seems to have a better seal. Theres also supposed to be a thing inside where we never have to clean it. Id like my refrigerator to last longer than 15 years because its expensive. Thats like 1,000 a year when you add it up and I dont wanna have to pay that for a refrigerator. They said that the new one supposedly is gonna be lasting longer. Im hoping thats true and so far, it seems to be fine.

Viking is reasonably priced and is a decent-looking commercial brand. I like my refrigerator. The quality is fantastic. I like the size of it. It’s big and bulky, and probably a waste of time and money but I like it. I also got a stove, a little 30- or 36-inch, the hood, the microwave, the dishwasher and then I have a wine cooler. But I wasn’t that happy with the people. They didnt take me seriously, first of all. I went and spent like $20,000 or so and then I spent more, and they were acting like idiots. They didnt know half of what was going on with what they were selling. They didnt sell anything, actually. If I hadnt known what I was gonna get, I wouldn’t have a clue. But I had done all my investigating ahead of time. I’m a contractor too so I’ve seen stuff. The delivery service was terrible as well. They dropped my fridge when they delivered it and if I hadnt been there that day, it wouldve rolled over. I thought people who would sell this material would be told they better put their heart into it and act like they know what theyre doing. But they didnt actually have that. So Viking is not being represented so well where I bought it from. That was not a Viking dealer that I went through though. It was just a store that sold their products. It wasn’t actually Pacific Sales or Snyder Diamond. The Pacific Sales store over in Burbank is very attentive. I just don’t like going so far but when I do go, theyre all over you.

Updated on 11/06/2019: My earlier review detailed a total failure of Viking to either manufacture a range that works or have any responsive customer service. It is utterly astonishing that it is now November and the range is still damaged, experiences random failures, waiting for parts [since May!], and never get return phone calls. Chris in customer service simply cannot be responsive to any degree. She only answers emails that we send, provides no updates on the missing parts, and generally could not care less about the $14,000 range that is crap. I am now left with having to commence a lawsuit over this because of Viking’s total incompetence and indifference. Don’t be fooled by fake reviews and faux concern posted by some third party that Viking pays to respond. Nothing has been fixed in six months.Original Review: Bought a Viking 48 range [LP] at a cost of over $12k. Range was delivered and installed. Two days later the smaller of the two ovens has a gas explosion about 60 seconds after turning it on for the very first time. The door blew open so hard that it warped the entire control panel, jamming several of the knobs that turn the ovens and burners on. After many calls to the dealer and Viking, Viking finally dispatched a repair person the next day. The conclusion was that it could not possibly happen but that for reasons unknown, it did. Viking agreed to replace the brand new range. A week or so later, the new range is delivered and installed. None of the burners work and they are burning yellow with 6 high flame. Installer swears that that was normal. More calls to dealer and Viking and once again repair guy is dispatched and shows up later that day. He adjusts all of the burners and sees that the new range is scratched all over and the stainless back splash is also scratched. He puts in a repair order to Viking and says that it will all be resolved. Calls to Viking get the same response. No word for a period on months and calls to Viking are never returned. Finally speak with someone who now says that it is the dealers problem and to call them. Predictably, the dealer knows nothing about this but two weeks later the parts seem to be ordered and when they come in, the same repair company with fix everything. Fast forward to this week, a full five months after purchase of the first range. Repair guy shows up with the wrong parts [!] and no back splash, saying that it was supposed to be shipped directly to us [that has never been said before]. The range is still not fixed and the knobs frequently jam. To add insult to injury, the original purchase included a Viking dishwasher. After having it sit in all of its original undamaged packing for two months, I open it up to install it. The cabinet is wrecked. The back is caved in and the front looks like it was duffed with a fork lift. No one wants to take any responsibility for it. Curse the day that we went with Viking instead of Wolfe.

We were looking for a new kitchen. We went and looked at a lot of the upper-level kitchen appliances. We also looked at a number of different styles and brands, and we decided we really liked the Viking oven with the French doors. That’s where we based our whole purchase on. We took the next step that’s why we went with everything else.I love my Viking refrigerator and Viking oven. We cook a lot of fish and we also have the steamer microwave. That was another reason for our purchase as well. We like that. Everything’s been great. The only thing we’re not crazy about is the dishwasher. We’ve had it for over a year and the red light that shines from the bottom that lets you know that it’s running is out.It is also not easy to load. Theres not enough room on the top rack to load anything. If you have the large Tervis glasses, you can’t go wash it in the dishwasher because it’s not tall enough. The only place you can actually put anything tall is on the outside just where it is a little bit lower because that little rack with the silverware tray on the top really obstructs it. We’ve removed the rack but the framing for it is still there. It’s the design of it, unfortunately. Another issue that we have that continues to pop up is the cooktop. It has these brackets that hold it in place and you screw them in. It keeps loosening up and the whole cooktop slides around. The contractor sent somebody out and they tightened it back up, but it’s definitely not good. It just seems to loosen up.

I had only been using my Viking Refrigerator for five months when the freezer would all of a sudden stop working. Then certain parts of the refrigerator would freeze things. I had to have someone keep coming out. They techs came pretty quickly but then I had to keep having to wait for parts and COVID. They came at least 3 times to change parts and I wasnt able to use the freezer part of the refrigerator for six months. Finally, I had to get another refrigerator. I wouldnt ever go and purchase a Viking appliance myself.

The Viking range is the best product. I like that it has 5 burners. Thats a lot of stovetop and cooking space in a 30-inch range. I purchased it unseen from a warehouse in Brooklyn, and it was fantastic. Id buy another one if I needed one next week.

We did some research and we were debating between Sub-Zero and Viking. Because of the layout of our kitchen, we couldnt fit a bigger fridge so we decided to go with Viking. Were happy that the freezer is at the bottom, but if an improvement can be made, we feel that the ice maker is not conveniently placed. We have to open the whole freezer to get the ice and theres a lot of cold temperature while were taking the ice out as well as the ice cubes having a tendency to fall off. But its very well-built and it shows high quality compared to other products. Its also backed up by a great warranty. As far as the refrigeration, were so far satisfied and would certainly recommend Viking to other people. We dont have any issues like we had with the range.I was very frustrated with the gas range that we have. I had a bad experience with that way Vikings customer service work. Communication was what really drove everything off. I called and there was a service scheduled, which was supposed to be within a one-week time frame. It turned out that we were without a gas range for almost a month. The people that Viking originally set up a schedule with, apparently, were booked up for over three weeks. So I had to call in and there wasnt a Viking customer service. They called and asked me if I would be okay with sending a different company. I had to call in and follow up what happened and then they scheduled my service with another company.

My Viking Refrigerator has been great. I got it from Best Buy and Ive had it for several months now. I like its size and capacity. I called Viking weeks ago to tell them that my fridge is making a noise. They referred me to a local dealer and I left a message but they never called me back. Other than that, my experience has been excellent and I would recommend this appliance.

I have always heard about Viking Ranges and always wanted one. We remodeled our whole house, so we got all new appliances. We did some research and Viking Range was really out of my cost range but I found one at Best Buy that was being discontinued and it was locked down and so we got it. I chose Viking because I liked the look of it. I wanted a dual fuel and I liked the look of the cooktop and I particularly like the self-cleaning range. I was also looking at a KitchenAid but when I dug deeper, I found that it wasnt self-cleaning and Viking Range appeared to be. I havent cleaned it yet. We used to have just a cooktop and a separate oven and I wanted both of those combined together. Other ranges were far away from the actual burner itself and I really wanted one that was closer. I really like the shelf, pulling it in and out and Viking was very smooth in that. So, we decided to go with a Viking Range. However, the quality is not so good. We bought it in October off the showroom floor. They sat here for over a month and then they installed it and it didnt work. The gas cooktop worked but the electric oven did not work. Since we bought it at Best Buy through Pacific Sales and we signed up for their Geek Squad offer or the five-year plan, we called them and someone came out the next day. They told us that the motherboard was fried. So, they said I have to order another one. So, we waited and waited and finally, they ordered the part, the part came and the guy who came to install it said, Oh, this is the wrong part. This is not what we ordered. So at that point, this was in January, I was fed up with them because both who came had no good things to say about Viking.We started questioning if we made the right decision. Maybe we loved the way it looks, but if I have problems with it, then this is not the range for us. So, we went to Best Buy and Pacific Sales, and we talked to them and they were very nice about it. They asked if we want our money refunded or if we want to pick out another one instead. I selected the KitchenAid that I wasnt going to get the first time. And in the meantime, they gave me the name of the Viking dealer in Dallas area that provides some support for that kind of thing and told us, Call them directly and see what they can do. And if they get it fixed and you want to use it, use it until your other one comes in. So, the KitchenAid was back ordered and it was just supposed to be delivered last Thursday. The guy came out from the other place and he worked on the Viking range and he said, Well, I think its just the power supply thats bad on it. Let me get a part for it. So, he ordered a part, he came out and it was just the power supply. He fixed it and got it up and running and thats been a couple of weeks ago. Now, its up and running and I love it. The guy who fixed it recommended that we should call Viking and get an extended warranty from them. I did but Viking doesnt offer an extended warranty. Also, theres a lot of things in there and I have not used but I did not get anything with it that tells you not to do or how to convert or any of that. I got to figure that out. I have conventional kitchen instructions and I wanted it to convert it to convection but I dont know how thats going to work yet. We bought an extended warranty with Best Buy or Pacific Sales because it does have a material warranty on it. So, Im going to call the people who can fix it for two years and then we go back to Best Buy for the last three years. I havent used all the functionality on there but I love what Ive used, which is bake and Ive used the cooktop and the grill on the cooktop. If I had purchased it from someone else who knew more about Viking, I might have had a different experience. I dont know how long they studied Viking. But when I called the Viking repair people directly, they said not everyones authorized to make changes. If youre going to buy something off the floor, it should work, and you should have people who are authorized to fix come out and work on it. And whoever comes out, since you spent a ton of money on it, you want someone to confirm that you made the right decision and not bad mouth what you had.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he thought that was the problem, after disassembling the entire panel. Now he says the correct part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock. Also, when we bought our 3 viking appliances, they came with a 1 yr warranty. Now they come with a 3 year warranty..... must be due to the fact they are absolute pieces of jump. The stove, fridge and dishwasher have ALL broken. The dishwasher being the most to break. In fact, a part I bought myself and installed in the fridge, has broken.... again... literally within 2 weeks of installing it. NEVER BUY VIKING APPLIANCES..... NOT WORTH IT. I wish I would have listened to the reviews I read about Viking before purchasing.

Im writing this letter in hopes that you can help me with a continuous issue I have had with your 36 Viking Stove. My wife and I purchased a new home in 2008, at which point we decided to renovate our kitchen. When we purchased our appliances, there was no doubt in our minds we wanted a Viking Professional range and oven. We were excited and happy with our appliance for a short time until we began to use it. Over the course of 3 years, we have had nothing but constant troubles with the oven. First the igniter went twice, then the thermostat, then a defect with the range top. We have had several Viking repair visits, each costing $300 or higher.When we made the decision to buy Viking, it was with the thought in mind that paying a little more meant getting better quality, craftsmanship and dependability. Unfortunately, this has been far from the reality we have experienced. Most recently we replaced the thermostat for the baking function and the oven doesnt heat up.Needless to say, three weeks before Thanksgiving, we find ourselves with yet another service call and Im sure more costly repairs. I have done extensive research on the Internet and various consumer affairs sites and found that there has been a groundswell of complaints with your ovens. Frequent mention of inconsistent bake temperature, issues with your igniter system and thermostats lead me to believe there is a known set of defects with your product and this particular model.To that end I am asking that you stand by your product and replace the oven. An investment of $6000 should not require a constant stream of maintenance for a product that should bring with it quality and dependability. Rather than spend time posting disparaging complaints on various consumer products sites. I am asking that you address the issue I have had with your oven so I can get the quality and craftsmanship I expect.I am reaching out for your help after multiple calls to your call center and ask for someone to contact me immediately. I will pursue this issue further and if necessary rally the countless people I have seen voice concern with the range product you offer and have sold. The information for my range is Model: VGSC3676BSS, Serial #: 081108C00053266

The French door refrigerator we bought in 2017 has been a disappointment, After 1 1/2 years, the freezer door handle literally fell off. Viking denied it was a defect and I had to pay. Got the wrong replacement water filter and they wont exchange. Customer service sucks! Pay the extra and get Sub-Zero.

I liked the reputation of Viking Ranges and the quality of the range that I got is great. It looks dynamite as well and it came with a free microwave. When we had an issue with the range, Viking sent somebody out to fix it. The interaction with the dealer was great and I had a good experience with Viking.

I purchased the VGCC5304BSS Professional Range and had it professionally installed. We immediately noticed a very strong gas smell. Viking sent their service person out (who complained to me about having to drive so far). The oven was not lighting because the spark plug was not positioned properly. It still has gas smell and the knobs get hot when the oven is in use. Viking sent another service person who adjusted the burners and grounded the oven igniter, still there’s the gas smell. We had the gas company out numerous times to check for leaks. They have said the problem was with the regulator inside the range. I contacted Dale Person, VP for Business Development and his office assigned Bonnie ** as our contact. Bonnie does not answer her phone, does not return calls, and does not care one bit that my house gets filled with propane gas. Since their service company, Distinctive Appliances, has only 1 person for Viking service, and he must service 4 states, the earliest he can get to my house is April 4th! Viking will not refund my money. Viking will not replace the range...basically Viking will not do anything. I have now been without a working range since March 3, 2012. I wish I knew what options I have. I think I should be compensated for all of this! Buyers beware!

In the 15 yrs we have owned the Viking (Viking all gas range 36), I am about to replace the oven door hinges for the FOURTH time. In my 75 yrs, I have NEVER replaced oven door hinges before. The spark module has been replaced, and several other parts replaced.

I’m in construction and I have seen Viking Ranges in the supply houses. The quality of the range I received is good. The team that I dealt with at the Viking dealer was good as well. I knew what I was looking for, but they explained everything. I’m satisfied with my experience with Viking.

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

I’m a foodie who cooks and I’ve been wanting a Viking range for more than 20 years. There are foodies who eat and wanna go to fancy places, but I’m the cooking kind. The quality of my Viking products is outstanding and insanely amazing. I like the quality of the Viking range and the infrared broilers of the oven. So far, my absolute favorite is my TurboChef oven. It cooks 15 times as fast as usual and that’s really good for a working person. The interactions that I had with Plessers, the Viking dealer that I bought the products from, was not as good though. One of the reasons that I went to that store was because Appliance World, the place that I would have gone to which was near to my home, only had a Viking two-year warranty. I wanted an extended warranty for at least 10 years, but they didn’t offer that. Appliance World is a topnotch store and I went there several times asking my questions, although I knew I wasn’t gonna buy the Viking products there because they didn’t offer the extended warranty. I bought the Viking products at Plessers because they threw in the extended warranty. I knew that if we got something, they would be very generous with the extended warranty. If they didn’t absorb it, they would do something kinder. But they didnt know the product that well, so I had to make myself very aware.I had read a lot about Vikings products and I also called Viking to ask my questions. I bought a 40-inch range, double ovens with the TurboChef, and a refrigerator. I also got two free microwaves even though I only needed one. But we have not always had great luck with those things, so having a spare is not a bad thing. If one of them breaks, I would have a replacement. Viking had a promotion and depending on what I spent, I got something free. I could get a free dishwasher or any of the four models of microwave free as well. With what I was buying, I could get two microwaves. But Plessers was not very aware of the Viking promotion. They were aware that I could get a free dishwasher, but they were not aware that I could get two free microwaves. They kept trying to give me a dishwasher and I didn’t want it because its a European product and doesn’t have heated drying, and that’s not helpful.Another thing was that after we ordered the appliances and paid for them well ahead of when they were placed because they were brand new, we took out three rooms and made a big kitchen. So, there was a lot of construction going on, but the appliances were the easiest thing for me to pick out and the tile and other items were much harder. When the kitchen had been designed, but still on paper, and I was with the kitchen designers and the contractor, I called Plessers up and I told them that if I buy an Advantium speed oven, which is a quarter of the price of a Viking TurboChef, it also acts as microwave. I asked them whether the TurboChef also did that and they said that it definitely does. At the last minute, however, after the kitchen design was done, I gave Viking a quick call and asked them that question again because I was not so comfortable with Plessers. Vikings said that the TurboChef does not function as a microwave, but I can get a free microwave. So, that was a hassle because the kitchen design had to be changed. I told our contractor to figure that out and it was done, but it shouldn’t have gone that way. The Plessers guys should have known what they were doing. I’m sure they took a Viking class, but they didn’t do their homework.On the other hand, when I was worried about some of the stuff that I had read on the TurboChef such as its breaking, a young woman at Appliance World told me that a lot of that was because people were not upgrading their electrical systems, circuit box or electric lines for this appliance which sucked in a lot of power. So, they were shorting it out and that was the main problem. I was impressed that this young lady popped that off on top of our head. She said they had that problem in the beginning too, until they realized that they couldn’t use the same electrical system for this appliance as everybody else did for other appliances. Appliance World is a huge and gorgeous store. I roamed around there for a good hour and the staff was really nice. They have kitchens set up all over the place and they can demonstrate things for the customer.Viking itself and Appliance World were great. The staff at Plessers was really nice too and they could not have been nicer. Also, the appliances that we got from them were so great. But we had a disappointing buying experience with them. They need an education course on the Viking appliances because if they’re gonna sell things that are this high-end and expensive, they need to know what they’re talking about, but they didn’t. Nevertheless, I would tell people to buy Viking if they can.

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Vikings authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.Now it is the gas range. The oven wont light, the burners wont light first time and the grill goes out. We replaced the electronic thermostat ($378) and it initially worked, but has now reverted to pumping gas into the house without ignition or resignation if we manage to get it going. Viking neither stands behind their products nor have a value even close to their costs. They could give these things away free and they would not be worth the risk to life.

I like my Viking refrigerator. So far, the quality is good. We bought ours at Best Buy. They did a nice job, came in, and set it unit up.

I liked Vikings looks and reputation. However, we already had the refrigerator serviced. There were issues with the door. We bought it through Best Buy and they were difficult to deal with. They put the fridge in a flush mount and the one that we got is not a flush mount. So, its just not installed correctly. Also, we had a lot of issues with Best Buy. Just having them set up delivery, their delivery people coming out, not telling us to do certain things that we needed to do before installation. And it went with everything that we had, with the stove and the dishwasher. The only thing that went okay was the microwave. I love my stove. But I had two things serviced already.

I have been very happy with Viking. The downside of the Professional range that I have, is that there’s not a small burner and they’re all the same size. But other than that, I have not have any problems with them until just recently, when one of my ovens ran out. I looked online for a repairman and I was not happy with the first repairman that I saw. He came into my home, looked at my range and he called me back about a week later, and said that it was going to cost $1,700 for a new control panel, and two workers to repair it. That’s not right.I did some research. I found another repairman that was Viking approved and it costed me just under 600 to repair my oven. There was a recall on it as well, so they did that. They took care of that in addition to fixing my oven. Probably, the biggest downside is that it’s hard to find good and honest repairmen for Viking products. But I have no complaints from my products. It’s a quality product. I’ve got an electric wall oven that I use constantly and gracefully. Thank God that it’s performing well. And I’ve used my products all the time. They all look pretty in my home.

I have had a Series 3 gas range for less than 2 years & have had nothing but problems with the oven. When I first got it, it sounded like it was sucking air. The temp is always 25-50 degrees lower than the temp dial indicated. I ran the self-clean cycle twice & both times the door wouldnt unlock after the oven cooled down. I have had parts replaced multiple times. Most recently the main control panel was replaced so I figured all would work fine but it is worse than before. Now the oven lights, the fan comes on, the light to indicate the clean cycle is finished comes on (I wasnt running a clean cycle), the fan turns off & the oven shuts off so now I have no functioning oven at all.When I called for service it would take at least 10 days for the tech to come out... Guess they only have 1 service guy. Finally heard from Viking who said they will replace my range but the replacement range is a downgrade (does not have the self-clean feature). That is not acceptable so theyll give me store credit. The dealer has nothing available in black, w/ self-clean option in the same price range as the Viking. So if I get a different brand & dont use all of the store credit, I forfeit the unused amount. That is not acceptable. The dealer has an I dont care attitude.I have told both the dealer & Viking that at this point I will only be happy with a refund. Talked to Lindy at Viking on 10/24 & had no response w/in 24 hours so called again on 10/26. Got the impression she had done nothing about my request. She told me shed call me on 10/27 in the morning but I have had no call back. I called Viking & was told a VP has to review and they will get back to me hopefully within the hour or tomorrow morning. Unbelievable that a company with their reputation would be so difficult to work with. Their product stinks! Their response time stinks! Their attitude stinks! I will never recommend Viking to anybody.

We own several high end Viking range products - a professional series wine cellar, a professional series steam/convection oven and a professional series microwave. We installed these in mid-2009 into a new home we built. All had several months of downtime on more than one occasion, while parts were on order. First, the trim kits on the stacked microwave and steam oven did not and still do not match, very noticeable difference that 3 subsequent replacements never addressed (we were copied on an email form the regional manager that the Swiss sourced steam oven never matched, but no one gave a rats **). The compressor on the $7,500 wine cellar failed (2-3 months waiting for parts), then the motherboard on the steam oven failed (3 months), then the control panel on the microwave (3 months). Now the microwave does not work again. The steam oven failed a 2nd time. Does it ever get any worse? You bet. The servicing company hates dealing with Viking. They are put on hold for 30-40 minutes constantly and advised us to never ever buy another Viking range product. As I am also a CEO, I am absolutely appalled by the deplorable quality across the spectrum provided by this company. We also have Miele, Asko, SubZero and LaCanche products in our kitchen - all have performed flawlessly. Viking range should be avoided at all costs.

I had a Viking for a dozen years, and I wanted to fill the space where it came out, so I got another Viking refrigerator that is about the same model to fit back into the built-in site. The people at the Viking dealer were very professional and knowledgeable. My experience of getting a new one, getting it put in, and getting it working was about as painless as it could have been given that the people who came out to do it have to come up to a condominium setting in downtown San Francisco which is not trivial.This particular Viking fits my needs because of the space I have to put in. I like its size and how it looks. Its a good size refrigerator, its narrow, and the width of it is 24 inches out so it doesnt stick out in the room. It does a good job. The first one should have lasted longer than it did. I had three major repairs in the last three years of it. I hope this next one would last longer.

We owned a Viking beforehand. However, when we went into their store, we were not going to consider them. But we changed our mind and continued to use the brand because we were convinced by the sales rep that they had done some serious improvements in the product and that we should always consider them. Also, we were impressed by what we saw. The Viking team was excellent as well. They had the patience to work through all my wife’s questions and issues since she was the one that needed to be comfortable that we were making the right decision and that Viking had all the right stuff that she wanted. However, the drawers were supposed to be self-closing, but they don’t close. The repair guy was here for that and for the oven.

We had built a house in Texas and it had Viking appliances in there. We love our Viking range so far. It consistently works. Our experience with Viking has been great and weve had very positive interactions with them.

The range is large and stainless steel. And it feels like it has high build quality. I coordinated a fix on a gas leak through email. Viking had to send the repair guys out a few times to figure out the leak. They were attentive and followed up.

We liked the looks of our Viking refrigerator. The exterior is very nice. The drawers are cheap for the overall quality of built. But other than that, we’re satisfied. We bought our Viking at a place we know and we had a very nice experience.

Our Viking refrigerator is of excellent quality. I like how heavy-duty it feels.

We bought a complete Viking package including fridge, microwave, dishwasher and, the bane of my existence, a 30 gas range. The range would get to 400 degrees OUTSIDE the over making a burning hazard for anyone who touched the medal on the top of the range. This bad design caused the electronic ignition to fry. We had repair service done on it 3 times at a cost of roughly 2500.00. The ignition is out again and the quote we have had to repair it is $2000.00. That came with a 3 month guarantee. Since the other times we needed repairs there was only once that it was within the 3 month (we still had to pay for the service call to install the part) we decided against having it repaired. We will be buying a Whirlpool to replace it. I made numerous calls to Viking direct and was never able to get anything resolved.

Weve had our Viking refrigerator for eighteen years. In that time weve had three service calls and one recall. Now the unit needs a complete new cooling system costing thousands of dollars. Realizing that the unit was way out of warranty, I called customer service anyway to see if they would a least share part of the repair cost with me. They were adamant that they would not. When I purchased the unit I fully expected that it would outlast the less expensive brands. An independent repairman suggested that it would be worthwhile to forego repair and buy another refrigerator, not a Viking as he considers them as expensive junk. I guess cost does not equal quality.

Viking is a pretty well-known brand name and Ive known of it for some time. The team at the Viking dealer was very good and helpful. The refrigerator that I purchased from them has been very good so far. I like the space and design of it -- it is probably the best.

My sister has a Wolf range and Ive seen friends of mine who has a Viking. I did my research and I ended up buying a Viking. Its just a sexy looking machine and I like its power and the way it cooks. Its probably the best in the market. However, when I cleaned the range, I did not know that there was a special way to put the pots back on to control the gas. And so, I wasnt too happy at first. But when the guy came out, he showed me what I was doing wrong. And so, right now, I like the range. However, its ridiculous that they have a Viking product through Best Buy. It was three days before Thanksgiving when the installer was to put the range into my kitchen and I noticed that my range wasnt the right range. The specs that I gave them was from the guy at Best Buy. It was the correct specs but that guy ordered the wrong range. And so, Best Buy lucked out because it could have been a disaster with the guy that was remodeling my kitchen because he put in new cabinets. I would suggest that if Viking is going to continue to use Best Buy, they should train their people to benefit Viking because Viking is a really wonderful product. But the Best Buy people in Buford have lied. They wind up doing me right towards the end but two of their employees lied about it and I have no tolerance for that. But I will still buy another Viking range if my range holds up to par. If it does anything like my blower did, I probably would not buy another one. But I have not had any problems yet.

I originally purchased a different brand of refrigerator and I wasn’t happy with it. I needed to have it exchanged and I went with Viking since I got a wine cooler and a stove from them before. My Viking refrigerator is fine and its quality is very good. But its size is a little bit small and there is less space in there with the kind of depth it has. Also, its freezing at the top part of my refrigerator when I put things up there. The serviceman said he had to order a part and he was supposed to come back and replace it, so Im waiting. But so far, everything is very good and working out okay now, and I would recommend the refrigerator to people. Although I was not very happy with the sales people when I bought the first refrigerator, I would recommend the store to anybody.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

Weve heard that Viking is a good product. A family member had a few items from Viking and then while we were appliance shopping, we liked the looks of them. We had a very easy experience purchasing the Viking range from Hahn Appliance. They had stuff displayed so we were able to look at the range and it was nice. Im loving the quality of our range so far. Were a few weeks into our home using it and we did a whole lot of cooking. Also, I love the gas and the French-open doors for my oven. I also think its pretty cool how the lights all light up at night. However, if I need to put cookie sheets in the built-in refrigeration in a longer way instead of side-by-side, they take up the whole shelf. The built-in refrigeration needs to be a bit deeper so I could slide the sheets in. Still, Id recommend Viking.

We were in the market for something above the ordinary so we went and looked at a Viking range at some of the appliance stores and it certainly was. It was really what we wanted. The dealers did everything we could have expected and more. My neighbors came into the house and said, “Ooh.” Everybody’s in awe of it because they’re expensive. But it’s a beautiful appliance. My favorite feature of the range is the convection-cook part. I bake in that so much more even than a convection oven. All the burners are nice and even the burner liner on them. I recommend this appliance. I would do it again and wouldn’t look anywhere else because I love it.

I own a 6 year old Viking Double Oven. It’s bad enough Viking wouldnt stand behind a heating unit but worse, we missed the complete Christmas season (our oven died Dec 17) using the oven because Viking didnt have parts in stock to repair the element in the oven. I will miss this Easter as well since the parts wont be in by then. As a cook this is unacceptable to me and Viking’s potential customers should be aware of this. It will have been 4 months for me to receive a new ribbon element with glass part # 013930-000 IF I get it by April. I think Viking potential customers should be aware of the lack of customer service in parts with Viking. Also Viking customer service didnt seem to care about my issue and basically had the too bad for you attitude. We have a 6 burner Viking range top and a Viking double oven in a top end house. If this is Vikings idea of customer service for premium clients I will take my purchases elsewhere in the future. Buyers beware.

We had a horrible time with our Viking when we first got it in. I contacted Viking and they got on the ball and got the range serviced. I liked the people I dealt with. Also, the range cooks good, although Im not used to the oven yet. It seems like my cakes and stuff have been all right but with biscuits, Im having to put it up on a higher temperature to even get them to brown good. That bothers me. And the quality inside the oven kind of disappointed me. The racks from the other stove that I had were more of a quality than the ones I have now. Also, in the book, it says to use just soap and water for cleaning but that wont do it all the time. That worries me. Its very important to have a product that you can clean with other than just soap and water.

I have the old Viking Professional series range and I really like that the oven is hot and the burner is very strong. I also use the broiler a lot for cooking. The power of the stove is very important to me. I changed the old one because the fire doesnt start anymore. I chose a different series since I wanted to have a five-burner, however, it is not as good as the old one. I cant believe Viking used rubber for some of the parts and it melted and fell off, even though its only been two months. I called the dealer and they ordered the parts for me. Hopefully, it will go back in. Right now, the grate wobbles since theres no rubber underneath to prevent it from scratching.The materials used for making the grate is cast-iron material which is very hard to clean. Anything that touches it leaves marks. Also, after cooking, theres a fan to cool off, but it goes on for a very long time. Next is that the oven takes much longer to cook. If Im making a chicken for one hour, I have to add 10 more minutes and it doesnt reach the temperature that it promised. Another is the knobs. Theyre metal so they turn very hot and burn me. Also, the print for the temperature and the off and on came off from the rubber. I have had the old range for 10 years, but I have never seen such bad quality printing. It doesnt look like it has been properly done. Hopefully, these knobs will last better. There are a lot of flaws with this series and since its a stove, I cant return it. But if people are looking for temperature similar to a strong fire on a stove, then this Viking range is good.

We remodeled our kitchen so I looked at a lot of ranges. When I looked for a 100% American made product, that took me to Viking. I liked the look of the Viking and I also heard good things about them from people I knew who had owned them. So I purchased the Viking Range and had it installed. After they finished everything up, we went to use it. The cooktop worked fine, but the oven did not. We were gonna bake a cake, but when we were gonna put the cake in, we noticed that the clean lights started blinking on it. When we turned the oven on, the burner fire dried up. I turned the oven back off, then back on and it came right back on. It ran for about 10 minutes and did the same thing. But we got our cake baked and it was still good. So I called Viking and told them that we got a problem with the oven. They set me up with the service provider, North office in Nixa, Missouri. I was contacted the same day by that provider. I did not have the serial number of the unit on me so I had to call them back on a Monday. And about that time, they told me that they had Googled our address and we were out of their service area so they couldn’t work on it. So I called Viking back and they set me up with DKC, a provider out of Harrison, Arkansas which is just about 30 miles south of me. But I didn’t hear anything for a couple of days so I called DKC and they told me at that time that they don’t work on Viking Ranges. So I called Viking again and we went through it again. And they told me they were setting it up again with DKC in Harrison.I told the gal, Weve already tried this once and they dont work on Viking Ranges. She put me on hold and came back and said it was set up. And at that point I assumed that they had called DKC and they were gonna do it. When I followed up with a phone call to DKC, they told me that they did not work on them and that they refused the work order that Viking sent. So I thought I would get a call back since DKC refused the work order, that somebody should know this aint transpiring. But nobody called me back. So I called Viking again. And they set me up with Mintex from a place out of Branson which is really close to my home. But I dont know if theyre an approved Viking service provider or not because I couldnt find them on their website as a Viking service provider. Both times Ive talked to people there about them and nobody have their contact information. But Mintex came out and they’re a great bunch. They looked at the oven and verified the issue. They told me that they did contact Viking for some assistance in diagnosing the problem and was told, Heres the service manual in PDF format. Figure it out yourself.”And so, the tech studied the service manual. They then came back out and looked at the oven again and he determined that there was a part that was not working properly and it was causing the burner to shut down. Theres a sensor in there that senses the heat coming up in the oven. And if that doesnt sense the heat rising, it will always be a fail-safe. It will think the burner is not lit and theres gas coming in. So, it shuts the gas off. So he got that part ordered. I waited on the part but I haven’t heard anything from Viking or Mintex. So I called Mintex last week and asked them if they heard anything on the part. He told me that they were still waiting on the part. So I called Viking. I went through three people and I ended up with Joyce from the escalation department. She was very nice and helpful. She told me that the part had been on backorder and that it was shipped out on Monday, Feb. 6 and it would be a two-day ship. I was thinking it should be here on Wednesday. So I called Jeremey at Wintex on Wednesday and asked him if he had received the part. But he said no, he didn’t have any part and no ETA on it, too. So I called back to Viking and talked to Joyce and told her that I’m at the end of my rope. When I mentioned that the part was gonna ship out Monday via two day ship, I said I wasn’t told that. I asked to speak to a manager but she said she’s gonna be the one to help me and I was led to believe that there was no area manager, as well. So I hang up, called back and spoke to another gal, Ronda who was very helpful. She said that she had worked with Joyce in the past and that she was very good in what she did. She had confidence that she got it taken care of. 5 minutes later, Joyce called. She told me that she found out who told me that the part was gonna ship on Monday, but it wasnt her. But shes the only one I talked to in depth on the previous week. The Viking cooktop works great and I’m very happy with it. I love everything about it until I got my oven fixed. I was also very much looking at the Viking Refrigerator because we used our older refrigerator in the remodel and doing measurements, and the Viking fridge gets the opening perfect. It would look like a built-in but now Im really having second thoughts about that with the runaround that Ive experienced from Viking.

We were right in the middle of the start of the virus and our JennAir built-in failed, and I needed to get a refrigerator. Viking was one they had and could deliver. But I would have never bought a Viking refrigerator. It’s not where I think their strength is. They didnt install the fan. We had a water problem on our floor and we had to get the guy out. Ive never had a refrigerator drip water before and these are hardwood floors.They got somebody out there but the tech service guys were very confused with it. The first one didnt know quite how to fix it. It left the factory without the fan hooked up on the bottom. There was a float device that tells it when to turn on the heater, and none of that was hooked up properly. It took two trips to figure that and right now Im still very nervous about it.

A buddy of mine who has called me told me about Viking Refrigeration and I said that I would get it too. My refrigerator is working great and my favorite feature is the internal water dispenser found on the door. Then for the dishwasher, I had to call the Viking dealer for repair. They came and repaired it under the warranty and kept me up to date on getting the part. It has been an excellent experience.

I bought a 5 burner range top and I am very disappointed in the product. I cant get it clean. I have a custom kitchen with a range top that looks burnt. I have tried everything. Customer service told me to use Google as a resource because other customer have had this issue. If your customers are having this issue it the companys responsibility to provide a corrective action. This range top should be recalled.

I purchased an entire kitchen of Viking appliances minus the fridge. The appliances were installed approximately 3 months ago, but have never been used because we are just moving back into the house. So far, we have had a repairman out for the stove, the microwave and most recently was told that the wine cooler has to have the control panel replaced. Are you kidding me? I haven’t had the first glass of chilled wine. I called corporate and was told that sometimes it happens. Not much concern was shown. They made sure that I knew that the cooler has a 2-year warranty. There are 3 reasons that I bought Viking products: first, they are beautiful; second, they are made in America; and third, I thought they were a good company with a very good product. I was wrong on everything except the beautiful part. Who protects us from these predators?