I wish the Viking refrigerator had an icemaker on the door instead of a separate pullout drawer. But other than that, its good. All of the kitchen appliances are Viking and I had to have someone come out for my oven. I had to talk to them about that and the technician who came was nice. He had to order some parts and once they came in, he came back. I like that he assumed that he needed to wear a mask, which was nice, and he had a mask on. Outside of my oven going out one time, all of the Viking appliances have been good.

Bought Viking double oven, cooktop and dishwasher March, 2018. After opening the items, the oven and the dishwasher were damaged. They were heavily damaged with dents so deep that there were holes. After weeks of complaints, numerous talk with customer service rep, I am still nowhere. About a month ago, I was finally granted a replacement for both of them. (Even though the entire time, so, the last 4 months I was told that the parts are arriving).Now, today, Sept, 5, I decided to call and make an official complaint against Viking dept handling my case. A person called TONY, said he could help. After he realized that I want to file a complaint, he started avoiding the issue. I asked for a supervisor and these were his answers: none is available, they are all in a meeting. I could hear laughter in the background. He started mocking me as well. I asked for an email of any supervisor and he said that he is not authorized to give out their emails!!! I still cannot believe the disrespect shown towards a customer. Complete lack of professionalism as well. If I had known that this is going to happen, I would have never bought Viking. I DO NOT RECOMMEND BUYING VIKING RANGE.

My Viking Refrigerator is good, except it suddenly stopped freezing and we had to repair it. Weve had Viking appliances for 10 years and weve always liked them. For the fridge, I like its size and all its features. Weve never had a problem with them until this year and they took a week to fix my fridge, which was quick.

I had a bit of a challenge with the customer service. I bought the range online and when it was delivered, they dropped the dishwasher that came with the range off the back of the truck. It took some convincing to have that replaced. But theyre really communicative and the guy whos come out a couple of times is really nice and very quick. As for the range itself, I appreciate how quickly the eyes on the top get hot. It took some getting used to not having an indicator that the oven was preheated. But one of the hinges was messed up and it looks like its gonna mess up again. Im not satisfied with that.

I’m an architect so I’m familiar with Viking Ranges through my profession. They had a promotion where they’re offering a free dishwasher with the range and that kind of sealed the deal. In terms of the quality of construction and the materials it weighs almost 400 pounds. My only issue was the control knob on the oven. Even though it’s a very sturdy unit the shaft that held that onto the actual control was made out of cast metal. I just thought personally it was a poor choice of materials but they are fixing it under warranty. It’s actually done through Viking and one of their local representatives.When I had the warranty issue I contacted Viking directly in Mississippi and they were responsive and they had the issue resolved in a day. They scheduled something within the day. I’m just currently waiting for the replacement part and then it’s going to be installed. I would recommend Viking Ranges. Its a high end appliance but I think it’s worth the investment.

I had to look up the refrigerator that would fit in the spot of the old refrigerator. Viking refrigerator was one of the two that would fit. We talked with the salesman and Viking Refrigerators was the better of the two purchases. It was with the Pacific Sales at Best Buy and it was very nice. They were knowledgeable and it was easy to purchase. Then the refrigerator was delivered. They took out the old one and put the new one in. So far, I’ve liked everything about the refrigerator. We haven’t had any problems with it.

I ordered from Viking Ranges online and they held the appliances for us for six months since we were remodeling. It was delivered from Texas to Minnesota and it took five business days. My other commercial ovens have an all seamless steel top but this one has shiny black, which is harder to keep clean than the others. Still, we’re very happy with the quality of Viking Ranges.

Viking had a professional-style model that would fit in the space that I had versus having to cut out and build new space for the size to have a built-in look. However, the quality of their refrigerator was not great. It doesnt close wonderfully and Ive had issues with the seal. But the team at the Viking dealer has been excellent. Theyre very helpful in getting all these stuff for me.

I do a lot of cooking so I was looking for something that was more durable than the normal retail types of range. My brother and sister have Viking Range for 15 years before they started having any issues with it. My sister does a lot of commercial type of cooking and baking which is a real testament to its durability. Its quality is good for the most part. However, I have a unit that has a griddle in the middle and we find that difficult to clean. When we use the griddle, theres a lot of splashing and the whole top gets soiled. Just because of that, I dont use it sometimes and Id go back to a frying pan. And if Im cooking something in a frying pan, it will then splash over onto the griddle. I have no type of covering for it so it gets soiled. Also, I was very dissatisfied with the installation and the actual purchase of it. When I initially bought the unit, we looked at some pictures and we picked the one that we want. However, they did not include the backsplash with the initial purchase. I didnt know that they were separate and that I got to pay an additional $350 for it. The item was back ordered so I had to do without it for six weeks. So, I was very disappointed with that experience after spending so much money on a high-end grill like that. That turned me off. Other than those, everything else is great. I definitely love it. The temperature and convection of the oven is really the biggest part of it as far as the reliability. It definitely cooks a lot different. Its something that I use a lot out of everything.

Weve been a little disappointed in the quality of our Viking range top and the noise of the fans. But otherwise, the operation has been good.

We did our brand new house so we had to do an entire kitchen and its the last kitchen well do so we wanted something that we felt would last. We had heard that there were issues with Viking as far as repairs but my husband really wanted a Viking. There was some issue with registering the product and for some reason, the cards never reached them but when I had to call, the lady from customer service, Charlotte is the kindest, most patient and helpful person. She was magnificent and very empathetic.We also had issues so early on which was a little disappointing. I have the Double French-Door Oven unit and there was a 100-degree difference. However, theres not a lot of people who service Viking in my area and it took four weeks to get someone out. But the person who came was extremely helpful, nice and professional. I liked him a lot. He fixed it so that was okay but then we had an issue with the oven that was under the range and he got everything taken care of at once.I also wish Viking would reconsider what they put around the burner range to be a more durable, washable and scrubbable type of metal. Because if you try to use an abrasive, you wear off that surface and Im a bit of a neat freak so it irks me a little bit that I cant keep that ring clean. The repairman said once the food is on it, theres really not much I can do to clean them. He even admitted that it was a definite drawback. But the range overall is fantastic and my favorite is that it cooks very efficiently and evenly.

I liked the quality of the Viking Range that I have observed at a family member’s house. I spent about two hours in the store and we finally landed on a product that I liked. However, I was really dissatisfied when the installer came to put the Viking Range in. They charged me $200 for the install, which I don’t remember having that conversation with my salesperson. I paid $50 to have them install the dishwasher so I thought I had paid for all of my installation fees already when I purchased the equipment. I paid them the $200 because my beef was not with them. My beef was with Famous Tate, who sold this stuff. I then brought my concerns to them. After some back and forth, and then realizing that I was not going to accept their answer, they finally gave me a credit of $200 on the purchase, which completely satisfied me. We also have a slight issue with our oven, where the door does not always close or shut off the lights. It is not pressing that little button that turns the light on and off. I have reminded my wife to call Famous Tate about it.

Viking Ranges has a good name and their product was what my wife wanted. The quality of the range that we bought from them is fine and we like its looks. Weve only had it for a month or so and we haven’t done a whole lot of cooking or baking on it, but we’re happy with it. The Viking range, though, is very expensive.

Viking has quality in its name and it was on sale at the store so I bought a stove that is a combination convection and a radiant oven. The quality of the construction is good and the oven works well, but the durability of the trim and details is poor. The grates have a little rubber piece that plugs into the bottom of it that separates from the range-top that it sits on and those have started falling out. I called Viking and they said that those were only covered by a 90-day warranty. I was pretty displeased about that. I talked to managers there and they wouldn’t stand behind their product so it left a pretty sour taste in my mouth. I thought that they needed to take this seriously. I was shocked by their willingness not to stand behind the three months when this company has such a good brand reputation. And no one seemed to really care about it. I never felt that they were really well tuned in to the customer.

Were really not happy with our Viking fridge. We like that it keeps things cold, but its loud. The plastic on the doors has cracked. We called in the warranty, and they covered it. Right now, the thermostats not accurate. We had to have someone come in and clean the kitchen because it smoked all over the place. Its very poor quality control. It was very expensive and does not meet expectations.

Placed an order for Model RVGR33015BSS from Us Appliance. It was shipped by one carrier and brought to Denver. The order was then moved to another carrier for the trip to Trinidad Colorado. I went to the carrier and picked up the oven (we live in a rural area). Upon inspection of the box for visible damages I found none. I did not open the box. The box was unloaded at my house by me, and we took the oven inside... we noticed the door was open on the oven but when we got into the house we found that the brackets that held the outer door to the inner door were broken and the outer door was hanging by some screws. I notified US Appliance with pictures. They came back and told me that I had damaged the oven and it was my problem. I contacted Viking and my customer rep told me there was not much she could do. I was told because I picked up the stove at the shippers; it was my responsibility. There was no other damage to the stove. One small dent on the bottom of the front kick plate that was not visible. My wife and I decided to go forth and repair the oven ourselves. I had a local welding shop, reweld the brackets on the front door panel, we purchased a new piece of glass and reinstalled the door ourselves. FYI the spot welds that held the brackets on were at best way too small and the welds did not penetrate into the parent metal.I also noticed the oven would not light, so I took the cover plate off and inspected the spark for the oven part found the cover plate was installed incorrectly and the spark was grounding on the frame. I took the cover plate to my shop and increased the size of the hole by 1/2 and repaired the spark boot and it is working better. However I did notice the oven will not light from the convection bake position. I have to start the oven in bake and after it gets hot move it to convection (I think the fan caused a draft).Im disappointed in US alliance and will not do business with them in the future. We love our rebuilt stove. Serial number 111715C10200028. Im giving it two stars because I think the stove may have been damaged at the factory, and the stove could have been packaged better. It was placed on a pallet with flimsy straps. It is possible that the unit was damaged by a shipper but there are no marks on the box indicating a fork from a forklift got into the wrong place.

The people who repaired at our beach house in Florida did a great job and they were very nice. They got our Viking fixed. But when I spend that kind of money on appliances, I shouldnt have to have them fixed, especially two of them the day they were installed. The way the world is today, it took eight weeks to get somebody to fix them. It was not a good situation.We will not be buying any more Viking appliances, though we bought a lot in the past and they look great. We’ve been very, very disappointed with the quality of them. It has gone downhill. Weve had problems with a lot of the appliances we bought lately, starting with ones we bought for our ranch. I bought five new appliances in the last four months, and after they were installed, the oven and the dishwasher didnt work.

I never write reviews, but if I had known what I know now about VIKING, I would have gone with another brand and saved myself a lot of headache, as well as future ones Im sure to develop due to ALL my kitchen appliances being VIKING. We buy high-end products. Why? Because these products are usually well made and come with excellent customer service, but not VIKING!!! Our oven just stopped working. We paid $200 for an outside technician to come take a look... twice, because VIKING failed to tell them the first time that this was a recall issue. Needless to say, we are now going into month 5 of not having a working stove! Numerous calls and all we get is the same runaround. Part on backorder, will send out as soon as its in. Takes 4 months for VIKING to get a part that was recalled by them! So no stove for who knows how much longer... a year! Never again will I buy a VIKING product!

My friend had a Viking Range and had a good experience. Viking brand is also well-known so a level of trust comes with it however, I was a little disappointed in the overall experience of getting the range. I ordered it from ABT Electronics, an online store not local to my place, and the first time it came here, it was damaged. So we had to return it but it took a little bit of persuasion from our side to make them understand that if it’s broken, it’s not our fault. They shipped another one and we got it installed by a professional here who does Viking installations, even for the local store where we had seen the range. When we used the oven and the fan started, it started making a lot of buzzing noise and there seemed to be something loose inside the thing. So we asked for the warranty repair and it took weeks for them to schedule a repair. The guy who came was very nice though so I was totally satisfied with the behavior of the individual. He tried to fix it and it appeared, at that time, that it was fixed. He pushed it back and then he went away. But after that, the noise was still there. It was less but it was still fairly loud.

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50s and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!

Brought a viking range 3 years ago. Has not work since I brought this range had numerous service calls .They told me my electric was a problem, had an electrical power ok then told me my gas was too low, had the gas company it was ok. Had so many service calls. The electric ignition is faulty and that no this never get a call back from main office. Service is not good and I am not the only one with this problem.

A family member introduced me to Viking ranges and their aesthetics and performance convinced me to buy from them. The people at the dealership were great and knowledgeable about the product. Weve been using our range for a month now and so far so good. Weve tried all its features and they all work very well.

I owned a Viking previously. I like the size of the oven, but I don’t like the noise the convection oven makes. Still Viking is better than the competitors and the dealer was okay.

We purchased all Viking appliances for our custom-built home in May of 2012. From the beginning, after our refrigerator was delivered on May 24th, we have had nothing but issues... There was a broken cover in the freezer section and a broken cover in the refrigerator. Those items have been replaced, but the main issue which has been an issue from the beginning is the water flow coming from the dispenser. It takes 45 seconds to fill a 16 oz. cup with water - way too long. We have called the techs numerous times re this issue and each one who came told us that this was normal!The last tech was the only one who actually disconnected the water line from the water dispenser line on the fridge and checked/timed the water flow. He also checked to see if there were any kinks in the water line and there was not and we have also replaced the water filter after only having the fridge installed about 2/3 months. That did not make a difference in the flow of water. Is anyone out there having the same issue as we are having and what was done to correct this? Also the ice maker makes ice until it falls out over the side. They also replaced the arm thats supposed to stop ice making when it hits at that level. It does not stop till its literally over the top. Help!

We purchased a Viking double oven 10 years ago and it has never worked properly... Will burn backside of pizza, pie, any dish that isnt rotated by hand, so much for the convection. The cost to repair is quite expensive, especially if you do not live in a metropolitan area, due to lack of Viking qualified repairmen.

I replaced the range I had and bought two Viking Ranges. It was attractive and it was exactly what I was looking for. Their reps were very nice and accommodating and Im completely satisfied with the quality of their product. However, Ive had a lot of things going on so I havent used them that much. I may have used the oven once and the burners, half a dozen times on one of them and I havent even used the other one at all, which is in my lower level kitchen. Also, there was no timer built into the stove or the range at all so I didn’t have anywhere to give timed cooking. I didn’t think about it when I got it and I guess its part of the professional type atmosphere or professional type product they were trying to portray. But the features I like the best right now is the knobs, the way the knobs feel. That was one of the reasons I didn’t like my previous range. Moreover, the wrap on the stove for shipping was so difficult to remove. The delivery team wanted to get it in and get out of there and deliver. I couldn’t let them bring it in and set it where it belongs until I had all that plastic off. I had to pay the two drivers to help me get the stuff off. I could have never done it myself. And even when it was over with I still felt like I could see remnants of it in the corners and where the metal meets the metal. And then inside the range, they used white tape on the bar of the racks on either side so that they won’t move under shipment. I was sweating on the floor trying to get that tape off of there. Maybe they can use a zip tie or something that you could just cut with the scissors. I sell expensive merchandise and one of the things that is required of us is that we contact the customers within a couple of days to see how they are enjoying their new product. It has been a month since I got the stuff so I was wondering if they were ever gonna contact me. I did go right online and registered them right away on their website because I felt that was important that they have that registration. So, I was surprised that I never got anything, even a thank you letter in the mail, not that I needed it. But to me, that was something I thought a company like that would do for when youre buying a high line product like that. Many companies send thank you notes when you do business with them for the smallest things much less a major purchase like this. I wasn’t expecting they send me a dozen roses, but I was expecting something. Nonetheless, its a good product and Im very happy with it. That wouldn’t make me not buy another one.

I had a problem with my door. I was given Absolute Parts Repair as the service agent. I have ZERO complaints about them (especially Brandi ** who was an absolute delight to work with!!) BUT I have 2 complaints about Viking Parts Service. It took more than ONE MONTH to get the new door to fix my brand new stove. I finally called directly and talked to a gentleman who said my part should ship in 2 business days. IT DID NOT, in fact there was no part but rather the next time I called Viking Parts directly, I was told that they were manufacturing a whole new door. The second experience was good with Melody **. She kept me up to date and watched my order but honestly ONE PLUS MONTH for a part?? Luckily my kids have moved out but to not have an oven for more than one month is not acceptable as far as I am concerned.

The purchase and delivery of our Viking took a lot longer than we thought. But once it was installed, we were very happy with it. Theres plenty of compartment size. Its our secondary refrigerator/freezer and when we have guests and parties, it comes in very handy. One of the features I like is that it has a really good ice maker. Also, both the refrigerator and the freezer are very quiet.

Weve had a Viking Refrigerator for as long as I can remember. We always like how the line of products look. Unfortunately, our own Viking Refrigerator has been terrible and we had a lot of issues with Viking because of it. We bought a new house and then the refrigerator stopped working. We had contacted Viking about 15 times to talk to them about replacing it but they kept sending somebody out to keep repairing it but it didnt work. They refused to replace it until the serviceman said theres nothing more he could do. So we went about eight weeks without having a refrigerator and thats not ideal when there are kids. We had to have the refrigerator replaced and its going to be our last Viking just because the customer service was absolutely horrific. They were very difficult to deal with and theyre worse than the refrigerator.

First issue: Self Cleaning never worked. Wiring problem. Had to pay out of pocket. Second issue: Turned on the self cleaning this morning on the large oven and the inside glass blew up inside. Thank goodness I was home. Scary when an upscale appliance goes south. Anyone had that happen? Please advise.

Our Viking Range is beautiful. We looked at the features and, its just so solid. The burners are huge which was something we definitely wanted, and its perfect for our kitchen as it fits in with everything else. Their reps were very helpful and knew the product well. We had it installed, and then, all of a sudden, there was a gas leak. But it wasn’t the stove. It was the plumber. Apparently, the back-left of the stove, the part that comes from the gas line that goes into the back, hadn’t been tightened and he put pipe dope on a compression fitting, which was stupid. Some of that got into the two back burners and they weren’t working, and we smelled gas every morning. So, we had their authorized tech come out and he was fabulous. He found it, cleaned out the ports, and all the burners worked beautifully. So far, it’s the best oven-stove combo we’ve ever had and we love it.

Have problems with this since 2008, with the little square pipes that connect from the refrig section down into the freezer freezing up solid with ice. When this happens the refrigerator warms up as it cuts the circulation from the freezer to the refrigerator. I have tried modifying the ducts to no avail... This is a crappy design, never seen anything like this. Ive had GE appliances that are almost 50 years old that never ice up... The VIKING is defrosting, but it looks like the cycle is too short to warm the ducts properly - either they should be tied physically to the coil for warming or changed to teflon so ice wont stick....ITS IMPOSSIBLE TO GET DATA OR SERVICE BULLETINS from VIKING, and their STAFF are clueless.... These appliances are of such poor quality, how do they manage to market this junk? Class Action? Consumers Reports?? Someone needs to shake these guys up.... The basic design is good but the product delivery is awful...

I love the amount of space of my Viking refrigerator. It’s really good for an office. However, it wasn’t getting to the appropriate temperature. So, the serviceman came in and replaced the fan and something else. Those parts were not under warranty anymore, so we were looking at four years with the refrigerator. The freezer was working fine, but the two parts that he replaced didn’t do the trick. He had to come back, and then it was something that he needed to fix. He came out a couple of times before we finally got everything back up and running. So, we were without a refrigerator through most of the holidays, which was kind of a pain. And it made it hard to get him in. The serviceman was great. The only issue we had at one point was finding out when the parts were coming in. We waited and waited and finally, I called the serviceman and they said that they were having a hard time getting the parts. So, I ended up calling one of Vikings customer service numbers to find out what the issue was, and the part was in the following week. But there was this waiting time where we didn’t know anything, and it was because the part was taking forever to come in. Viking needs to set interaction between whoever provides the parts to the technician, and then the technician’s communication with who’s waiting on the part and the repair.

I like the reputation of the Viking refrigerator, and I like that they didnt have an ice dispenser on the door. So far, Ive had some issues, but they quickly repaired it. The fridge has been great except for this freezer function thing. It was kind of upsetting considering how much money the refrigerator cost. You think theyd work that out before it got to me. I would recommend it, but Id tell others about the icemaker issue. Other than that, the Viking looks amazing and the overall quality is great. I like the metal functions. The inside of the doors are not plastic so they’re cleaner. What I like the most is that somehow my food lasts longer. All the organic stuff that I normally buy spoils really quickly in my old refrigerator. On this one, they seem to last much longer.

Delivery was OK, however delivery man could not turn-on the fridge, they told me to look at the manual. Noticed that the door to the freezer was not centered, and the lights shining into the freezer were not working. Called Viking, they told me the local service person would fix the door and the lights, I should get a call from the service person in 2 days. After 2 days drove to the service person’s address, the place looked like the home of the Adams’ family. Called back Viking, asked for another service person, was told that I would get a call back from Viking in 2 days.2 days later no call from Viking, so I called them, recited my story, was placed on hold for a good 15 minutes and was told that another service person, would be at my house the same afternoon. That afternoon service person fixed the lights, and repositioned the freezer door. I expected better service from Viking after spending $3,500.00 on one of their refrigerator. New problem now, the inside of the vegetable crisper freezes, I’ve lowered the inside temperature to 39 degrees, but no joy. I’m not sure if I want to call Viking Customer Service once again, to have this fixed.

My Viking dishwasher is terrible, but my oven has been great. It has been perfect and I love it. I like the looks of it too. I can set most of the pots and pans on there without them being crowded. Its sturdy and Ive really enjoyed it. I don’t necessarily know how to clean out the vented area and that’s the depressing stuff that I don’t like about it. On the other hand, my dishwasher is like an expensive drying rack and Viking doesn’t know when theyre going to get the parts to me. I would love it if it works just like the oven did. Our countertops are being replaced, so I have nowhere to wash dishes right now. The other thing is when I tried to register my appliances online. It was just really weird. For whatever reason, the model numbers that are on the appliances has to be entered differently. I had to call in the center because there was one too many numbers are not enough but their staff was super nice.

After an extensive and expensive kitchen remodel, our wall oven has failed 3 times. I have been without a working oven more months than it has worked. This time we are going on 7 months and still no repair. The motherboard must be faulty and burns out (this will be our 3rd motherboard replacement). I do not believe replacing the motherboard with the same faulty one is going to change anything and we will be back in the same place soon after the repair. I actually cook and use my appliances and I am so frustrated with the service from Viking and the products! Never, ever buy from this company. Buyer beware, you will spend thousands of dollars on repairs.

In the summer of 2018 we purchased a Viking range model VGR5606GQSS, serial number 081018C10297709. It is a 60” 6 burner, double oven, grill and griddle gas range. We purchased it from Fred’s Appliance in Coeur d’Alene, Idaho for our all new kitchen remodel. We have a large family was and this was chosen to provide for our needs especially on holidays. This is where the nightmare begins. This is a short synopsis, as I am an aerospace engineer I have hundreds of pictures of the failures, parts replaced from service calls and lots of documentation, emails, Viking parts book, if anybody wants any of them I will be happy to provide it.1) Shortly after installation, October 2018, the first thing that was noticed was the smell of gas, not a huge leak but noticeable every time walking past the unit. Not long after that we discovered the right side broiler did not work. Now comes Thanksgiving with about 40 people assembled for a happy time. Well what do you know the left oven was not working and we had both ovens running with something in each. 2) On the subsequent service call form Fred’s the first tech did not even know how to work on the unit and had a terrible customer service attitude nor did he even bring a gas sniffer or a way to move a 750 lb stove. We were also told by somebody at Fred’s that some gas leak is normal. Also moving the 750 lb. stove alone he damaged the floor under it. Nothing was fixed on this call.3) The second service request was for the same 3 items, Gas leak inside someplace. Right broiler will not stay on. Left oven acts up sometimes. 4) We did not see any service personnel again until March 6th 2019. A whole team from Fred’s showed up and managed to verify there was in fact a gas leak. It was caused by an improperly installed ferrule on a gas fitting on a regulator on the right side of the oven from the factory. Two issues of concern here, the first the leak was fixed not by replacing the faulty tube but tightening it really tight, the second if you look at the end of the tube it has been cut and not deburred allowing small aluminum chips to possibly enter the regulator and jam it up.. The second is that workmanship at the factory is substandard. Not only was this not checked for leakage at the factory, this leak would have been easily detected at the factory. Pictures available on request.5) So now we have only one of three items repaired. We still have a right broiler issue and a left oven issue. A note here when the left oven stops working the LED by the control flashes 4 times then pause and repeat and nobody not even at Viking knows what that means. The temperature control is made by ELAN Industries, and I believe the part number is EC021006, again pictures are available on request. 6) Now along to the service call on 6-26-19 hopefully (but did not) solve the oven issue(s). Here we are one year later and the left oven is doing the same thing. On 6-26-19 a team from Fred’s arrived again in a convoy of service trucks. This time their goal was to replace the ignitor boards on each oven hoping that would work. The boards are made by Invensys Controls P/N 100-01720-00, (recently acquired by Schneider Electric). They are a microprocessor based board using the PIC16C58B microcontroller by Microchip. They are 120V powered and receive one of two command signals from the oven thermostat telling it to open the gas valve and ignite the gas on either the oven or the broiler on that oven. Each oven has one. Again pictures and schematic available on request. This has resolved the right broiler issue but NOT the left oven failing and not restarting again until it is cool and giving the unknown 4 flashes code.7) We were told by one of the service technicians on one of the visits from Fred’s that if we wanted quality we should have chosen a Wolf range. There is something telling about that statement and I have heard it from others. 8) Now it is getting close to Thanksgiving 2019 for another large family gathering. Brent from Viking and Freds appliance came out Mid November 2019 and replaced the oven controls and changed the orifice on the left oven to a smaller diameter. This did stop the four flashes of the LED but caused a natural gas smell whenever the left oven was on for an extended period of time, it took about 30 minutes and gradually got worse through the house. This triggered a service call from Brennan at Northern Appliance to come out and verify the gas smell, which he did and reported it to Viking. Later just before Christmas Brennan made another service call to change the gas orifice on the left oven, back to a larger one, (the right oven works great). This solved the gas smell, however Christmas dinner was a disaster as the left oven 4 flash issue was back and we could not use the left oven as it would not stay running. 9) Now we initiated another service call over a year and the left oven still will not work correctly while the right one does and the parts list shows them both having the same controlling parts. So I received this e-mail from Jeff the service manager at Fred’s Appliance. They can’t fix it so they are taking it back and refuse to sell us anything now or in the future no matter what brand. I’ve been tasked with informing you that the manufacturer, and Fred’s appliance are working together to refund your range and the 8” back-guard accessory purchased with it. We will make arrangements for an installation company to work with your schedule to remove the range, and we will credit you back the full purchase price for those items upon return. I’ve attached a copy of your invoice and the total to be reimbursed is $14,181.69. The manufacturer and Fred’s appliance management have concluded that it’s not within our best interest to ship out a replacement range because it’s likely that a replacement will not address your on-going concerns. We are initiating return documents and an independent installation company will be in contact soon. Thank you, Jeff

I like the looks of the Viking Ranges and chose to buy one. The quality has been good and Im very happy with it. I switched from an electric range and with my Viking, having the gas cooktop was nice. If people could afford Viking Ranges, they should buy one.

Ive known about Viking from friends who used to have it in their houses and I got a Viking range because of its appearance and quality. It looks nice and works as expected. It’s still pretty new and I haven’t used it too much. But is been a positive experience so far..

I’m very happy with my Viking fridge, so far. My experience with the Viking dealer was fine. I just called him, told him what I wanted and he delivered it. I like the size and the look of my Viking fridge, and the French doors are my favorite.

I had some friends with Viking refrigerators and I liked its style such as the outside of the door and the way it looks in the kitchen. Theyre well-made and I like the interior spacing of the shelving. The drawers are nice and wide too. Im very comfortable with Viking and I had a good experience with them.

Im not really happy with my Viking Range. Its a bit overrated and its not as good quality as its supposed to be. The pullout grades are cheap and the door doesnt have a great seal to it. Also, Im having trouble with my burners and the range is brand-new. Im a Wolf guy and this doesnt compare to the Wolf range.

I’ve had multiple problems with the range. It doesn’t go to temperature. It doesn’t cook food the way it should. It takes very long to heat up. The top of the stove is very difficult to clean. I would never buy it again. I had the rack inside my oven replaced. If youre going to pull it out, it has so much play and wiggle room. When you have food on it, it dips down because there is so much play. When I replaced it, they told me it would probably do it again and they were right. It did. So I am not truly a fan. It’s not worth the money you spent. Also, their customer service portion really needs to be a little bit better. But I do like how the top of the stove cooks. I like the output there. I also like the look of it.

We have had our Viking stove for about 8-years (it was part of the home when we bought it) and if I couldve replaced it after the first year... I would have. Its an overpriced over-hyped piece of junk. In the first year, we had 4-service calls on it. The cooktop grates were unbalanced and wobble. When you turned on the gas to full high it smelled of gas. Two of the knobs cracked and broke within a few months. We ordered - more than once - new grates, some of which were fine... some of which still wobbled. In response to our complaint about the gas smell we were told just dont turn it on so high. I couldnt believe it! We had to BUY new knobs for a ridiculous price!We complained that the red light indicating the oven was always on. After trying to figure out what the problem was, we were told to just ignore it. AMAZING! We finally got an outside source to figure out what the problem was. He was not fond of Viking either! The configuration with the ovens so low, it is back-breaking trying to get anything out of there. The shelves dont glide smoothly in and out of the oven. And Customer Service is pretty terrible, as well. We get the impression that once weve purchased the thing they couldnt be bothered with us anymore. Overall, I really am quite disappointed that a company that sells such expensive tools for the home doesnt really stand behind their products. We had problems with another appliance - and were treated pretty terribly as well. After much wrangling, we returned the device - and got our money back - but I can tell you... it wasnt easy!

Bought a Viking that never ran properly. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, when under warranty and had to throw all the foods in trash again. 2 months after the warranty expired it broke down again. The part not functioning was told is not necessary but then we had to pay $350.00 for some kind of repair that didnt make sense regarding the electrical was reversed. Worst product ever!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price. When you add the cost of spoiled foods, repair cost, and waiting and change of schedule for repair person to come and cost of refrigerators itself we are talking close to $20,000.00. Shame on Viking. The customer service not helpful either. It should be reported as crime, since the temperature never reach to what standard should be 35-38.

I had some problems with the Viking refrigerator. It had a leak. The man that came out and fixed it said that it was made by a different manufacturer. I have some problems with them in that the handles become loose all the time on the whole entire set of appliances. Ive had to have somebody tighten them up three times. They got a problem with the quality of the handle. I also thought the price was a little high.

Im enjoying my Viking Refrigerator. It has great lighting. The shelf space has a nice arrangement. Theres a lot of storage on the doors. I was particularly interested in a drawer freezer, and a one door upper unit versus side by side and it fit the bill. I also was interested in customizing the front of the fridge and it was able to accommodate that as well. I had a problem with one of the door shelves, and it was replaced. So that was fine.

Being in real estate, I’ve sold a few homes and looked at a lot of upper end homes and most of the nicer homes have the Viking appliances in them and that always piqued our interest. Ive also done a couple of build-outs where Ive used the Thermador and Viking and I tend to lean more towards Viking. I liked the performance of Viking. My wife is quite a good cook and she has an oven also from Viking. It performs really well and she’s happy with it.We like the style of the Viking Refrigerator. We also like the size of the pullout freezer and the adjustability of the shelves is another nice feature. We purchased through Pacific Sales and they were very knowledgeable on all the products. I financed the refrigerator because it was a 0% for 18 months. I ended up buying all four Viking products individually because they all matched. Im very impressed with the overall service. We’ve had a couple of needs for the appliance repair team to come out. They were very knowledgeable on the repair, were good communicators and took care of the problem. I’m very happy with all the units, the service and the sales team. I’d recommend Vikings.

We wanted to redo our kitchen and we’ve known Viking for years. My husband wanted them and Viking was the only one who had the French Oven Doors which I wanted. I have used the oven, the refrigerator, the microwave and the ice maker. Our other refrigerator was so deep that you were constantly digging for stuff. The Viking ref is less deep, tall and I can see what’s there when I open the door. We bought it in Best Buy since we live in Hawaii and we were very limited on where we could go for certain things. It did not go well because it took us four hours to order when we already had all the model numbers. They worked with us but it wasn’t a pleasant experience. Nevertheless, weve been really pleased with what weve got and we’re happy.

Weve gone into an upper-end appliance dealer in our area and looked at a couple of different brands but in the end, we decided on Viking. I also had a fairly large Viking grill with the side burners at my prior home and I liked the construction of that. I liked the style which was pretty simple and clean. But I have a problem with my refrigerator and its being serviced currently. Its a little disconcerting having an issue within six months of getting it installed but well see how the repair goes. It is covered under warranty though and customer service is great. Theyre very quick to get me tied into the local authorized dealer in the area and getting that scheduled. Also, Ive ordered some accessories off of their website and I still have one pending now for about three months. There are things that we are led to believe are available but they tend to be on backorder and take many months to finally get.

The oven does not work on my Viking and I have made several attempts to contact the service department at Viking. No luck. I have decided Vikings are for looks and not for use.I bought another brand. I am so disappointed because I live near their home office and like to buy local.

I found Viking Refrigerators at the expo 10 years ago and I bought a refrigerator-freezer. I thought I was buying a decent product, so I was happy but it has been problematic. The door springs have been replaced twice and I just had the evaporators replaced to keep it from draining water all over the floor. There is a probe that hits the drain and the freezer. I’ve had people come out two times to clear the sink or leaking all over the floor. I bought a warranty on it and they took care of it at that time but it was an expensive thing to have. There have been multiple issues over the years and the interior of the refirgeartor-freezer was cheaply-made. The pieces of metal that they stripped across the top of the glass, on the shelves, fall off regularly and do not hold on. There are things that dont fit, the finish is not good and the drawers dont close evenly. You got a crisper drawer down at the bottom, but it hangs halfway out. The plastic was cracked in a couple of places and they said that those were cosmetics, so those werent under warranty. They look great but I may have done better buying a GE rather than going and spending the money we spent on these. Their work at some of their parts were still under warranty that they just fixed but I spent $2,600 on repairs three weeks ago. Viking Refrigerators refer you out because they don’t have their own service team and I worked with a company called Lakeview. The tech that worked on the refrigerator-freezer used to be a long-term employee with Viking prior. After he put it back together and I opened the freezer baskets at the bottom, the piece of trim flies. We put the trim piece on the wrong side and they need to be rotated. I dont know what they cost now but they were $6,000 aside. For the amount of money you spent for refrigeration, you would expect it to be a lot higher in quality. I had Sub-Zero before and I replaced it but I may have been better off going back with another set of Sub-Zeros, knowing what I know now. Unfortunately, I am done. Im just getting ready to buy another microwave. I was trying to get a Viking guy to call me back from one of the showrooms and Ive left messages for them a couple of times but they dont return calls, so its frustrating. Since I got a Viking microwave and the whole interior of it has corroded the part, its basically a throw away. It cost $700 to get another microwave in there. Sharp makes them all and Viking is their later one. So, I bought a $200 unit that gets the logo stamped on it. I also had a Viking dishwasher that I put in 2008 and I had to replace it two years ago. It just came apart. They didnt have parts for it because the maker of the dishwasher went out of business so, I went and bought another new Viking to put in there. I also bought vents and re-did the whole kitchen with Viking.

I was doing research and my sister had a Viking range, and then I started looking into Viking appliances. I liked them, plus they were made in the USA, and thats how I ended up buying a Viking refrigerator. Its a good purchase. I bought it from my dealers here in the Portland area. Its been excellent with the reps. The salesperson was very knowledgeable. He offered me different kinds and I said, Listen, just tell me about Viking right now, and he said, Okay. The ref I got has two features that I like. First, the temperature is very constant, and is exactly what the ref says. Second, theres a little ozonator inside the ref for keeping the food fresh and not smelling.However, I am going to call Viking because we have a little issue with the refrigerator. When I open the door, the drawers on both sides where you put your veggies in wont stay and would slide out if I dont put something underneath, like a piece of towel. This appliance is not leveled well. Other than that, its perfect. Hopefully, somebody can fix my refs drawers so they will not slide when I open the main door, because thats very annoying.

I don’t like Viking appliances. I’ve had issues with the ice maker ever since I bought my refrigerator. They came out one time and replaced it because they said there was a fly in it. After they fixed it, it worked for about six months. And then I have to always pull the bin out, empty it out, clean it out and put it back in so it could work again. Now it doesn’t work at all. I’ve called Appliance Masters and they’ve been out many times. The repairman comes and he says nothing is wrong with it but I still have an issue. At this point, I have no warranty on it but I need someone to come out and actually fix it. I ordered the part to change it myself. The dealers were nice. But as far as when I emailed them, I got absolutely no response.I’ve had my dishwasher for seven years and when I turn it on, it runs over three hours and I have to open the door and see if it’s clean or dry. I never know how long it’s supposed to take. I never knew from the beginning because it never ran a full cycle. When I open it, I see all this water and soap in the bottom. I wash my dishes by hand. The water is sitting there. I have to spoon it out or cup it out because it starts to smell after a while. It’s a big issue for me because I’ve never been able to have a full cycle of clean dishes.When I called this last time to get somebody to help me with my appliances, the repairman told me he gets a negative call every single day and he’s always apologizing to the customers when they call. Consumers like me don’t know who to contact to say their complaint to. The sales guy was telling me that he gets this kind of call every single day. Generally, I’m easygoing and I don’t really like complaining about anything. But when it comes to a point when somebody’s so top-notch, I get very disappointed because of the name.Viking has a name like Mercedes-Benz. I was thinking I was getting the best and I was very wrong because if Viking was so great, their appliances would work properly. And even if I get a lemon, I understand that at least it could be fixed when someone comes out to check it. I was disappointed. I would not recommend Viking to anybody. I would not recommend the places I called for service for Viking. They just can’t fix it. I used to have a GE and it’s in my garage now. It works a lot better than Viking and I’ve had that a lot longer.

I needed a Viking fridge that matched the stove I already had. I purchased one and I havent been feeling great about it. Recently, the whole freezer got clogged up and I had to shut the whole unit down. I also had to replace a part in the fridge which cost me around $600. Getting the unit repaired was difficult because the two places registered with Viking in my area were terribly reviewed. Plus, those places were not able to help me immediately.

I have been very happy with Viking. The downside of the Professional range that I have, is that there’s not a small burner and they’re all the same size. But other than that, I have not have any problems with them until just recently, when one of my ovens ran out. I looked online for a repairman and I was not happy with the first repairman that I saw. He came into my home, looked at my range and he called me back about a week later, and said that it was going to cost $1,700 for a new control panel, and two workers to repair it. That’s not right.I did some research. I found another repairman that was Viking approved and it costed me just under 600 to repair my oven. There was a recall on it as well, so they did that. They took care of that in addition to fixing my oven. Probably, the biggest downside is that it’s hard to find good and honest repairmen for Viking products. But I have no complaints from my products. It’s a quality product. I’ve got an electric wall oven that I use constantly and gracefully. Thank God that it’s performing well. And I’ve used my products all the time. They all look pretty in my home.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

We bought a brand new house and all the appliances were Viking. The original refrigerator that was discontinued was really substandard in the sense that the design was flawed. The freezer is at the bottom half so anything that tumbled from the refrigerator fell on the freezer and the freezer frame was dented. It kept getting dented. I wasnt very happy with the quality so I had to replace that with the model that came about after it was discontinued. I was trying to replace the bottom freezer and I called their parts department and one was better, but the other was charging me $2,000 just for the bottom freezer while a new model costs $3,500. Theres just no recourse as far as their customer service. In addition, somebody recognized that the design was flawed, so they changed it. The freezer frame was no longer stainless steel. It was very very hard plastic and it didnt jut out anymore. So, its horrible that such a design was at all created. There was no quality control. We then got a new refrigerator from Best Buy and they were pretty good except for the delivery that had so much bumbling all over the place. The first people who delivered it didnt know how to handle refrigerators because the foot was dented. Im very dissatisfied with all the Viking appliances we had and Im never going to recommend Viking ever.

I’ve had a Viking range for around the last 17 years. It kinda stopped working really well and I purchased a new one. I like the way the new range looks. But I had to have it replaced for a scratch. Then, the oven wasn’t heating up properly. I had them come out and look at it, which took a couple of days. Before, the oven would just turn off and they fixed something. However, the oven is still not staying as hot as it’s supposed to be.

The Viking Range in our house has been in it longer than we have and weve been here for maybe four years but its pretty good. I got it serviced last Friday to make sure all the parts are working in order and for the most part, everything is working fairly well. I like the griddle part of the range because its fairly easy to use and clean. The whole range is easy to clean because everything pops off fairly easy. Im not a neat freak but its nice to be able to get all the food out of the crevices. Also, cooking on it is fairly easy.But, I cant get the temperature low enough. The low feature is too hot and when I simmer, I cant seem to get close enough to it without igniting the pilot light again. For example, usually with rice, you put on a low simmer and the low setting is just still too hot for it. Also, I dont know if this would interfere with the flame but we have a gas stove and an overhead exhaust and it would be nice to have the exhaust where the oven outtake is. Because instead of having an exhaust over the food, it would just be more on the same plane as the food. Its also nice to not have the fan on because its so loud when Im cooking and I feel like Im in a wind tunnel. But other than those, the functionality of the stove is quite useful.The dual oven is also pretty nice but its cavity cant fit a turkey. You have the three-inch roasting pin, the elevation to that and then you have the bird which has a big breadth to it so Im not able to put it in the oven. But, for the most part, its pretty nice with the conduction and all those features. Then, we have an industrial professional grade, so its raised off the floor a good three inches. You could use that to gain more cavity space. In addition, we have a little warming oven to the side and the width of that is too narrow but the height on it is perfect. I would like it a little bit wider for most dishes and sheet pans.I think its very reliable and very consistent. However, my husband said that if he had his wishes, he wouldnt buy a Viking range again, but he doesnt cook and he doesnt get into the kitchen at all. I think its because its such a big piece of equipment but the actual components of it are very small. Wolf is what he really liked and the dial controls are a lot more flexible based on what youre cooking and the cavity is much bigger. But I would say some positives with Viking is that the cooktop space of the range is very open. I have a lot of big pans but Im able to put two big pans side-by-side without having problems. Also, I can put a small pan on top and not feel like its being swallowed up by the burner.

The dishwasher we bought 3 years ago has been a disaster. This week, the start button fell into the dishwasher. Then the rocket scientist repair person (who is an authorized repair person for Viking) comes to check it, ends up ordering the wrong part because he thought that was the problem, after disassembling the entire panel. Now he says the correct part is backordered for 3 weeks at least. I called All Viking Parts.com and Viking and confirmed this. How is it possible that a $28.00 part cannot be found in the United States of America? Viking is SO proud it is made in the USA, yet cannot have a $28 part in stock. Also, when we bought our 3 viking appliances, they came with a 1 yr warranty. Now they come with a 3 year warranty..... must be due to the fact they are absolute pieces of jump. The stove, fridge and dishwasher have ALL broken. The dishwasher being the most to break. In fact, a part I bought myself and installed in the fridge, has broken.... again... literally within 2 weeks of installing it. NEVER BUY VIKING APPLIANCES..... NOT WORTH IT. I wish I would have listened to the reviews I read about Viking before purchasing.

The rep from the Viking dealership was really helpful. He pulled out the range and showed us the gas line and how it was going to be installed. Viking is supposed to be a really good range as far as reputation, but mine doesnt work. I turn it on, it reaches temp, the fan comes on and then it stops lighting. It just slowly winds down and stops, so a repairman came out and hes going to replace the computer board on it. He seemed like he knew what he was talking about and I expect that everything is going to turn out just fine after he gets that repair done. But first, the board has to come in and then hell call me to reschedule, which should be within two weeks.The elevation burners are pretty cool and they have a constant slow simmer. Im still happy with the range because some things not working could happen sometimes. Im a little more mellow than some people and Im not angry about it. The range came with a two-year full warranty and so far, everything has been covered. Luckily this year, Im having Thanksgiving at my daughters house so I dont need the stove done before that day. Now, if I had family coming in, Id probably be sweating about now and ordering turkeys in from someplace. Im good and I can wait for the perfect oven.

Our Viking range is an older one and has got black porcelain. I dont like that and I rather it be all stainless. Weve gotten some things replaced on it such as the black cover on the range top. Right now, the door springs are broken and the techs are coming tomorrow to fix them. It took way too long to order the parts. I called in June and I still dont have an oven. I have the professional series and I thought it would have been bigger. But I got just a regular sized cookie sheet and it almost scraped the walls of the oven because of the way they have the handles on the edges. I have to get rid of that now and get smaller ones.

We’ve had Viking for years and thats the reason we got them the second time. We like the stove for the way it’s set up. The refrigerator’s open a lot and the temperatures on it have always stayed the same unless it’s real hot out. The new one has got the LEDs in it, which is nice. The doors in it are a little bit nicer than the old ones we had. We bought the items over the internet and it was real good. At this day and age, it seems like most of the time you buy something, it’s good for three years, and it goes to hell on you. We try to buy quality, and it shows. Viking has been a good product. The stainless steel is nice. The only thing we didn’t have last time was a dishwasher. This time we bought one. My wife had used the dishwasher once and it worked good. It’s real quiet.

The Viking range is a little bit different to cook on than a regular range. Things seem to get hotter faster. It’s not that it’s a bad thing. Its just a little bit of a learning curve. I have a little bit of a concern as to how to clean this oven since it’s not a self-cleaning oven. Also, the fan in this range is extremely loud. After I use the oven, it is on for a good hour after I turn the oven off. I had a guy out here and he told me that thats just the way they are. Still, someone should have mentioned that before I bought that big ticket item. But the quality is fine.

We live far out so it was hard to find a Viking dealer. The closest to us was three hours away. But the dealer we had was very accommodating. He gave us all the information we needed. We bought a stove and it was challenging to setup because we did it ourselves. Getting the gas connected in the back was difficult. It was in a hard to reach location so unless one has the right tools, it was hard to do from a laymans perspective. We finally called somebody in to do it for us.My husband said that the grills over the burners are big. You have to balance a small pan on it but it has worked. Ive done it and it seems sturdy. The stove works well and I like that its just a basic range. It holds the heat for me which, my other stove gave up on. It doesnt have all the computer parts, which is what our other stove gave us issues with. The motherboard in the other gas range we had went out three times and it was very frustrating.

I went online and read about Viking’s history and that their products are made in the USA. I felt really comfortable buying something that was built here so I went with them. I like the refrigerator that I bought. It looks amazing and its very easy to change the shelves and reconfigure in different ways. Everything that I read about it is true.

I was very impressed with the quality of this washer, best washer I have ever had. Very quiet, glasses come out perfect. Love it.

We were doing a remodel and we wanted something a little higher end. We bought our Viking refrigerator at Best Buy as we had a significant number of credit card reward points and we went with the Best Buy cards. We bought it before our remodel and we didn’t take it out of the storage until around early spring in 2018. We had significant problems with it over the summer and we had the technician out at least seven times. It was still under warranty at the time and what was happening was the refrigerator side of it would never be at the set point. Oftentimes, it was at 45. The tech was out to try different things and replace the electrical panels. By the last time, they ended up replacing the entire electrical panel and it has been okay since then. It still is not perfect though, and it seems to be hit or miss. If the set point is supposed to be at 38, it struggles to get a 38 on the refrigerator side. I like the refrigerator, nevertheless. It is prominent and it sits really well in our kitchen. At the same time, we were forced with the contractor company because they are the ones who handle the warranty. As long as it is under warranty, we have to go with them. We would wait for a significant period of time for the parts to come in and it got to be a really long, laborious process. The guy with the refrigeration company would complain that there were changes going on at Viking, where the warehouses were, and it was hard to get parts. It was frustrating when we had already invested on a Viking refrigerator, stove, dishwasher and range. I couldn’t just call Viking and say, “Look, replace this thing,” because we had to go with a particular company to do the repair. This issue started in May or early June and we were still dealing with it by the end of July. On one hand, there are things about the Viking refrigerator that I really like. I like the way it looks in my kitchen, and the freezer is working fine. On the other hand, the refrigerator and the whole repair and problem-solving process seem really cumbersome. Why did it take three months to resolve? I am dissatisfied with that.

I have purchased 2 Viking wall ovens within the past 12 years, one at a discounted rate because my first purchase with them only lasted five years with many, many repairs in between. First of all their hinges on the door break very easily, the door to the oven is very heavy and can withstand constant use. Once the hinges break, the oven door cannot seal properly and therefore the oven will not run. The broiler coils burn out very fast. The oven cooks well over temperature, so you can trust the exact temperatures. The lettering on the wall peels off very quickly. I did not use any chemicals on it and I always used a soft rag with water to try and clean it. The stove top I purchased as well and that is also in bad shape. DEFINITELY NOT WORTH THE MONEY!!!

I have had several issues for the last 3 years with my Viking fridge icing up. It will either ice up at the top or the bottom. On two different occasions it stopped cooling and I lost all of my food. My warranty company has finally after doing repairs since August 2016 deemed it not repairable. You would think if you spend over 8k on a fridge you would get more than 10 years out of it. Now I am stuck trying to find a match that isnt a Viking fridge that looks similar to my 30 inch build in Viking freezer. I will never buy a Viking appliance again.

I wanted all my appliances to match. So I went and got the Viking refrigerator. My stove is really good but I see the refrigerator and I dont see the same quality. Im not very satisfied for the price I paid. The refrigerator has some issues. I have spoken to customer service and the year was going by and I thought I need to call them again. The refrigerator freezes food in the refrigerator area. But even at the bottom of the refrigerator, Im starting to see some sort of accumulation. The maintenance people are not very familiarized because the rep told me that down where Im from, there are not many people that own Viking. But the lady that does also had the same issues of food freezing.The handles are very wobbly. I constantly have to tighten them up. It doesnt have a feature in the ice machine where it stops after it feels that it has made enough ice. For such an expensive and quality brand, those features would have been looked into. They had to also repair, just within purchase, the deli meat door because it was off. It was crooked. Right away, they sent the deli door. But the guy hasnt even called me. He was supposed to check into that whole freezing of the food in the refrigerator. But Ive been lenient because I said it was a holiday.

My Viking range is new and one of the burners sometimes just continuously clicks. Plus, one of the lights isnt even in the thing that shines down on the knobs. I got a Viking dishwasher with it six months ago and I already replaced that. We got rid of it as it had some sensor error and we were disappointed with our experience. I talked to Viking about it but I havent called about the oven yet. I got to have them put the light in on the knob as theres a hole where theres a gap where that might go. But the guys that came out and installed it did a very good job. Still, sometimes when you walk by, you smell a little bit of propane. My house is big so you dont really notice it, per se, but I noticed it. Then, they didnt level it right. When you deal with Viking, you got to go back to the shipper. Their customer service is all right though it seems like their service doesnt cover a lot of things. When the dishwasher went out, they said it was the sensor and must have been a problem with the install. Then pretty much, they told me that I got to go back to the installer. So then I dealt with them and they said it was dented by Viking. So, I went back and forth and nobody got me a dishwasher.

I like to cook a lot. The first time we were making tamales on our Viking Range, the corner of the stainless steel thing got burnt. I told Viking and they replaced it. But now, they tell not to put the flame too high. Plus, when my two little girls bake, they sometimes burn their stuff. This is because they put 350 on our Vikings oven and it gets to 475. Also, when were doing cupcakes, the fan that turns on pushes the cupcake on the side so theyre not evenly round. My little girls miss our old range. We paid a lot of money for our Viking so I expected it to be good. Im not so happy with it. Id rather go to Home Depot and buy something there at a fraction of the price.

Aside from the Viking name, we purchased our range for the three-year warranty which was a really big thing. The sales people were very knowledgeable. The quality of the product is great and we are blown away by how much more power the Viking has compared to our previous gas stove. Were very satisfied.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

I like the size and the design of my Viking refrigerator. But I had problems with it right out of the box. The door wasn’t properly aligned so they had to come out and adjust that. The drawers are self-closing and the tracks on two of them were damaged. One of the dairy compartments was damaged as well. Im waiting for them to replace those but it has been more than a month now. They havent been staying in contact with me either. I usually have to reach out to them. Ive owned Viking in my last house and I thought they would be just as reliable. But apparently, theyre not. I dont know whats going on with Viking and I dont know if Ill ever buy it again.

We had built a house in Texas and it had Viking appliances in there. We love our Viking range so far. It consistently works. Our experience with Viking has been great and weve had very positive interactions with them.

We were replacing our old Thermador and I assumed Viking was a fairly good product. I like the look of them but I’m a little disappointed. It is not very good and I would tell others to rethink their decision to buy one. My oven has been installed for two months and I have had repairmen here for the last two months as well. Hinges on the oven were bent. They finally came and fixed that. But they had to get the feet for the oven because they didn’t have them when they installed the oven. Now, I’m having a problem with my burners. It has taken me two visits and they’re still not fixed. And every time they come out, there is a time period in between of two weeks. Then the repairman was telling me today that it is going to take probably another two weeks. When he came out previously, he seemed to have been of the forethought that what he was being told was not gonna fix it. And yet, he was still told to come out here and do it. So he came out here and did he was told but it still didn’t work. Now, they have to order all new burners. Its just ongoing after two months. It’s been a roundabout, circular motion here with this whole thing. I was very angry to begin with but now, I don’t even know anymore. It’s two months and $10,000, and I haven’t really even used the oven. Viking also needs to be more responsive. Initially, they kept calling to ask if everything was good and I kept saying no. It was great that they called but then it wavered and petered out. Viking has dropped off as far as calling to see if anything has been done and now, it’s me dealing with the repair people.

I liked how the Viking products were built. They seemed very sturdy and the quality was very good. I love the high powered burner. Theres one thats super high power so I can boil water really fast. But recently the timer broke on my range. I called the repairman who found damage to the door. The range was working fine but this was something that couldnt be repaired so it was a big deal. He then contacted his Viking rep but afterwards they sent me an entirely new range and covered the installation. They were no longer making the model that I had, so I ended up with an upgrade and I didnt have to pay for a thing. I was blown away.The issue with the timers is that when the oven is heated up really high for cleaning, that destroyed the timer mechanism. The ranges dont come with a timer anymore and they had improved the range since I got mine in 2012. They sell a kit in case peoples timers go out. But what they did for me was amazing. They stand by their product. I will be a Viking owner for life.

My husband wanted to go with Viking. When we were at a store, they were trying to persuade us not to. They kept telling us that the Viking refrigerator tend to fail quite often and a lot of their customers actually had problems with it once it goes out of warranty, and so they have to pay out of pocket to get it fixed. So, we were persuaded not to get it but my husband was determined to get it because we bought extended warranty. We like our refrigerator. We dont have any problems with it overall. We have the one side freezer, and one side fridge. We like it. Its big. I like the icemaker. Its convenient because its so wide. I wish theres more space, but overall, it functions fine. So far, were satisfied.

Viking is American made, which I like. We have all-Viking in our kitchen, other than the refrigerator. Then, we needed a new refrigerator, so we bought a Viking. But the freezer is not working properly and it has been going on for a few weeks now. Their people already came out twice to try and fix it but they have been unsuccessful and they’ve replaced a part the last time. Other than that, the Viking reps are very nice and cooperative. We’ve got other Viking appliances that work extraordinarily well. We have a Viking oven, a cooktop, and a microwave and they’re great. There just needs to be an adjustment in the operation of the condenser of the refrigerator. I’m not happy now. I spent $10,000 for the refrigerator and I expect it to work properly.

Viking ranges are known and they are aesthetically better than their competitors. I got my Viking range from AJ Madison and they told us it would take about a month to deliver but it took longer than that. I had to reach out to them to confirm and they responded to me saying that the delivery is gonna be delayed by a week but it wasnt a big deal. We got the professional series and its quality is good. One igniter wasnt working well and we called up the company and they sent someone quickly. The service was good and it was covered under warranty. The burners themselves leave stains so it’s weird given the price point of the range. If something goes on it and I dont wipe it immediately, which when I’m cooking Im not gonna wipe it immediately, it leaves a stain. They need to improve the quality on all the burner caps. The gold burners are beautiful though, the heating is great and it cooks up really well. Our experience with the Viking range has been good so far.

Im interested in cooking, so Ive known about Viking Ranges for years. Ive only had the range about two months but Im very happy so far. Its simple but it heats up quickly and consistently. I got it in Nebraska Furniture Mart. They were very nice and one of the guys who had been around a while was very knowledgeable about the product.

Ive had a great experience with Viking. The quality of their products is very nice plus I really like their sales guy. He was very helpful and he really sold me on their products. The delivery also went well. I like the way we can add panels in the refrigerator. It looks like our cabinetry.

Ive always heard Viking was the best and Im happy with my Viking fridge. But Ive had to have it serviced a few times already. The fans inside keep freezing up. Ive had to have all the warranty work done twice already and I don’t even think Ive been in this house three years yet. The first time they came out, they had to replace the fans and the second time, all of them were frozen up. But the tech was able to service the fans and got it working again. Im also happy with the customer service that the guy that I bought the appliances from is giving me. He puts me right on top of the list, takes care of me and keeps me up and running again. It is a little bit of a disappointment. I paid almost $18,000 but the guys from Certified Appliance were good.

I had a friend that had a Viking range. It was reliable and I also like the way it looks. The Viking range was good, once I got it fixed. My favorite feature would be how quickly I can cook a meal, the burners get hot and the oven stays relatively warm. The feature that I do not like is on the oven, how the temperature resets. If it gets up to 400 degrees, and you’re baking a cake, and then, it stops. Once it reaches 400 degrees, a fan comes on, it’s like I have to cook the cake a little bit longer. I dealt with my home warranty company. I think it was the igniter switch but it took of months to get the part ordered. But that was the only bad part.

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.

We love the Viking range. We got it through a third party and received it in a week. My contractor did the installation so it was great. I like that the oven and the space for the burners are big.

We purchased a gas 48 inch Viking, 6 burner, 1 griddle range from a Viking Range Certified Kitchen company. In the first 3 years, under warranty, it was serviced 3 times for overheating and shutting off after 40 minutes at 400+ degrees. After the warranty lapsed, we had a 4th service call with estimated parts and repair at (00 for hinges. We were told the hinges were not holding the door to create a strong enough seal within the oven and the heat fried the control module. We contacted Viking Range, who agreed the hinges were a manufacturing defect and replaced the hinges. Six months later, using the oven at 450 degrees for 30 minutes-- it shuts off and the ignition spark went off (sparking but not catching for about 30 minutes until we had to pull the huge oven away from the wall and unplug it). Another service call, another $900 to explain why the oven overheats-- this time saying the seal on the door isnt trapping heat and the heat is again reaching the control module. This oven is defective, we have never been able to use it above 450, which is why I bought it in the first place. It was a $9,000 stove with a $2000 vent hood and over $3000 has been spent in under 5 years to maintain it. Viking Range will not claim responsibility for what we know to clearly be a faulty unit.

Gas Range model VGCC5366BSS installed Oct. 2013. Oven continually failed due to fried control module. The module was replaced over a dozen times, and during one period where we were waiting for parts, the company installed a temporary 30 range of the same model, and it failed within 2 months for the same reason. The repairman set up surge protectors, ran a new electrical circuit, had the utility monitor for electrical surges, and had us use a door wedge to hold the oven door tightly closed (the last theory was that heat was escaping from the oven and burning the circuit board). I just found out today (not from Viking!), that there is a huge recall on Viking and Brigade freestanding gas ranges (US & Canada), including my model. Go to Consumer Product Safety Commission (US), or Healthycanadians.gc.ca.

Vikings reputation precedes itself as far as the quality of the product. When we bought our house, our builder provided Viking appliances like the dishwasher, a super range, and a refrigerator. I love the range. I also love everything about the refrigerator except the fact that it doesnt dispense water. The appliance company did the installation has been great with us. Weve just had a couple of minor issues with stuff that there was some damage done on a couple of items during the installation and it had nothing to do with the quality products that were provided.

For my kitchen renovation, my design company that they use, Fergusons and the chain of them here in the southeast, the only ones they had everything in stock was Viking. And when I purchased the stove, I got a free dishwasher. Headquarters had to call a lot and I had to have people here all the time. They were really concerned. When you open the fridge, the drawer to pull out, which is cold and you can keep cheese and meats in it, I cut my fingers and they were concerned and had headquarters call. And then, the repair people -- everything was free -- coming out all the time from Fort Myers. The guy called it metal burrs that havent been sanded down. That was quite a worry. They called me from Mississippi. Its very rare and it just wasnt finished. And depending where you place your fingers, you could cut them on metal to open that inside drawer. So, that was a bad experience.Also, the freezer didnt shut properly and the tech had come out several times. It was the most finite adjustment on something. But I could have lost a couple of hundred bucks worth of food because the alarm kept going off. And he came and fixed it, and an hour and a half later, the alarm went off again. He thought he fixed it. So, it was really challenging for the Morale in Fort Myers to contract repair people with Viking here in this area. That was maddening. And then, the dishwasher, an extra button for quietness fell right off on the floor, and it was a glue problem. The Morale had to come again.Its free for me under warranty. It just was disconcerting and all the appliances were brand-new. I heard him talk to headquarters and he said, Yes its a glue issue. And he said, No, I cant reuse it. Its covered in labrador fur and cat hair, which as soon as it started to hang out and the labrador would walk against it and it hung down from the bottom. It didnt seem to make much difference in the quietness. Its an incredibly quiet dishwasher anyway. But they had to order a new one, so that took a while, and they had to come back and put that in. That was a surprise, all that happened right away. But everything got fixed and Ive been very pleased since. Its a super quiet dishwasher and I like the red light that shines on the floor that shows when its on.And then, all the new fridges, all brands, the alarm for the freezer and different ways to adjust the temperature of that meat drawer and the freezer. And then, I like the microwave. Its so nice and simple. There were higher-end ones with the convection fan in the microwave, and I got simplest because I picked over the stove with the vent pan under the microwave. The way my kitchen was designed, it seemed the best route rather than a hood.The stove is unbelievable. This induction stove is the best thing in the planet. I heard good things about them and everybody I know whos renovating was getting new appliances, and new stoves are getting induction, and were just in shock about it was the fastest weve ever seen to boil water or cook. So safe, the way the magnetic field isnt hot. The oven is incredibly fast too. Its interesting. You dont have to preheat at all. The fix-it guy is a surprise too. He was fabulous, a longtime veteran and knows all his Vikings, and he was stunned. He was so puzzled about the freezer not closing. He thought of it truly as a challenge, a puzzle he had to solve. Because when he thought he fixed it, just 90 minutes later, it broke again. So truly, puzzled, and worked on the phone a long time with Viking in Mississippi and tried to solve it. It was the most infinitesimal thing, some tiny adjustment of a gear in the bottom drawer of the freeze. One tiny little gear off compared to the other side and it meant it couldnt close completely, and then it couldnt stay cold.That was his first time ever had to have that. Also, the button that fell off, he was also puzzled. We couldnt figure out where it fell off from. Just one day, I was just looking, and Id hardly had the dishwasher, and there it was hanging down the bottom, then it came completely off, and I called him up. When he came, You sure that came from this? He figured out where it was, couldnt save the old one or the new one, and it took a while to come. But ever since, things have been okay.

We bought a 6 burners, 36 Brigade gas range a year ago. After 6 months one of the door hinges got really loose and the glass on the door started to slide sideways. We called an authorized repair company to come and assess the problem. The decision was to replace the door, hinges, glass so they ordered a new door assembly. After 2 months they brought the door but it was a Viking range door and with a different liner color. They ordered it again and 4 months later they brought the exact same door! I dont know how they identify the parts but its obvious that the Brigade door does not exist. We have not used the oven for 6 months. It is scandalous to pay so much and not only to get a bad product but bad service too.

We were renovating our office and we wanted a standalone refrigerator so we would have enough space for our entire office. The size of the Viking refrigerator and the way the door pulled out was helpful. Everything is good so far. We hope that Viking stands by its name.

I like that the Viking ranges construction and the reports that I’ve seen about it, and being six burners with an extra-large oven made it a perfect match for the kitchen. The craftsmanship of the range that I got is beautiful and everything is enclosed. It has the proper sparkers to hook up the gas and the electric. And the burners are fantastic but Viking really did a great job on the engineering of the simmer. It’s beautiful. And I like that I can take the knobs off and wash them. Theyre metal and looks like they’re gonna be there for a long time.I bought my Viking range through ABT Electronics in Chicago. And the packaging was perfect and it came perfectly protected. Their giveaway, the Viking dishwasher, also helped me with the purchase and further rebates in another order is always a nice thing to have. All in all, the Viking range is a great product. And from what I’ve seen, it is really nicely engineered with all heavy cast iron components and burners, the knobs, and the interior enforcement. I haven’t seen a product that’s like this yet and the simmer is adjustable and its really nice that I can put it up or down. The range sits off the floor, too, so I can sweep underneath.

Viking was running a special so I bought my range from them. I got a free under-the-counter microwave which is what I was needing at the time. I was redesigning my kitchen. I like the range and Im using gas instead of electric. Its been good except for the main door. Whenever it closes, it doesnt always turn off the light so I have to push it close a little harder.

Ive had Viking for a month and were not enjoying it since it was broken out of the box. The range has two igniters that aren’t working and two burners that aren’t adjusted correctly. So, we’re trying not to use it until it’s fixed. They had a guy out a week ago who said that they needed to order parts. And there’s been no ETA on when the parts are gonna be available or when the range is gonna be fixed. The Viking reps have been okay, but the problem’s been with the contracted service. We’re pretty disappointed.

Ive always known about Viking Refrigerators for a long time and it was in the house that we purchased. There was a Viking Range, a Viking refrigerator, and a stove then. I was replacing an existing Viking refrigerator that was about 17 or 18 years old. It was built-in so I was looking for something that would fit into the exact space where it was. And when I went to the appliance store, the salesperson at the appliance store steered me to Viking. I was buying a refrigerator and a dryer that day and he showed me something else but he strongly suggested the Viking and since I didn’t have any negative feelings about Viking, I went with it. This refrigerator will be the third refrigerator and the first one kept having problems. It would freeze up and the icemaker wouldn’t work. The refrigerator section would heat up to about 43 degrees and the freezer would get down incredibly cold. I had six service calls on it and finally, the service guy said, “I think we need to get this thing replaced.” So Viking replaced it after several weeks and sent a new one out to Asien’s Appliance here in Santa Rosa and they delivered it. However, the guys that delivered it couldn’t align the doors properly. The refrigerator section was about half inch or a bit lower. The door was lower than the freezer side so I called the people that handle the warranty repairs again and the guy came out and looked at it. He said that there was something wrong with it and maybe it was dropped. He couldn’t fix it and jury-rigged it so the door worked. For a while, the door wouldn’t even close but then he worked on it again and he got the door to close by taking some part out. I got word that Viking set up a delivery of a replacement for that one. This will be the third one and hopefully, it will be okay. I wouldn’t recommend them to a friend but at least Viking is faithfully standing by their warranty.