We looked around at different places when we needed to buy another built-in refrigerator. Vikings reputation wasnt that great, but I thought I would take a gamble on it because I was told that they improved the product a lot. But what really sold me was that I liked the space on the refrigerator door - the little stuff on the door for condiments. Some of the other refrigerators did not have that. With the refrigerator, you dont have to change the filter. It has some kind of purification system on it. Weve had the refrigerator for about six months now and so far so good. It fits my needs. I havent had any complaints and Im hoping it continues that way. But I dont think I would be going back to the dealership. At first, they were nice then they kept on saying that the refrigerator was delivered then it wasnt delivered then it was delivered. I got a little bit angry at the gentleman on the phone. I also wanted an extended warranty and he said he was gonna send me the information but he never did. There were just follow-up issues.

Viking has been a long-standing name. I’ve remodeled my kitchen and Viking is one of the models that we looked to buy, and we ended up purchasing the whole package, including the dishwasher, fridge, stove, the 36-inch. We love the stove and the dishwasher. We are having a slight issue with the stove, and we’re waiting for a call back from somebody to come and take a look at it. The refrigeration, as far as how cold it is, it’s been great. Our initial experience was not good though. The refrigerator came with a big wave, a number of waves, and not really dents. The initial response to my request was kind of flawed a little bit, and I didn’t know if that was so much at the manufacturer or it was the person the we purchased it from or the company we purchased it from.Viking said they would replace the door and I said it was not just a door and it was three doors. After some photos and back and forth, it was eventually replaced. So, I’m happy. I love the style and design. On each side of the door, there’s a lower part for drinks. It pivots and it kind of goes in and out a tiny bit. There’s a shelf that you can lean towards you, and I think it’s for small drinks. I just think that could be a tiny bit bigger. I do like the shelf and we didn’t even know it existed. I didn’t read the whole book when I got it. And you can tuck the one-half of the shelf back so you could fit a taller bottle in there. We have started using that. That’s a nice feature.

This refrigerator is a disaster! The ice maker has broken repeatedly since Ive owned it. Repair calls and bills for that and it still doesnt work. The plastic handles on the bins are all broken. When you pull on them to open the drawers, they break. And the worse thing? It leaks. I have thousands of dollars of damage to my bamboo floor. After having this repaired, I see that the pan under the refrigerator fills up with water every few days.This is a refrigerator, not a high tech device. The engineering should be mundane. Ive had other refrigerators from GE that are far less expensive that never needed servicing. Nothing with this refrig works and I dont understand how this company could release it for sale, not have a recall, not replace them, not offer money back. The product is totally defective.I see that many others on this site have experienced the same problem. I am considering instituting a class action lawsuit. If you are interested, please let me know. It is unethical, bad business and fraudulent for the company to sell defective products and then not stand behind them.

The range was purchased in 2005 for a limited-use home, with minute amounts of cooking. The igniters failed in 2011 and they failed again in 2013. We were told that we could expect the igniters to last only 2 years. Each replacement of igniters cost us over $500.00. In addition, we had to replace the hinges on the oven door for another $400. Viking builds a disgraceful product and I would never buy another one, nor would I recommend it to anyone but an enemy! To top it off, their customer service is more like customer torture. STAY AWAY FROM VIKING PRODUCTS!! They dont work and the company does not stand behind its products!!

I really like the Viking brand, the look of the refrigerator, and the options that they had. The quality could be better on some of the things, though. I have multiple Viking appliances. For example, my stove, I wish I got another stove because the lighters are always going out, the burners never light properly. But as far as the fridge, its been reliable.

I like that Viking has a gas range and its large enough for the six burners that I have. I knew about them through word of mouth and after looking online at different options, I chose to buy from them due to brand recognition and the more commercial look of their ranges. When I called Viking, their reps were very helpful, easy to deal with, and immediately helped me register my range so I could get the process started in the repair that I needed. I’ve had a couple of issues but they’ve been addressed through the warranty. They referred me to a local appliance repair company and theyve been responsive. It took a few weeks to fix the issues and there was a back-and-forth on getting the right parts in, but there had been no extraordinary delays. Currently, there’s still one remaining item for repair and they’re ordering a separate part for that.

We ran into the Viking Refrigerator and it was on sale. Plus, we liked it and it was counter depth, which was what we were looking for. Its quality is good. I like that it’s tall enough so that you can place the wine bottles right on the door where you can move the shelves. And I like the compartment for the wine bottles too. However, you cannot open one of the drawers without opening up both doors. We thought we needed some repairs a while back. When we came back, it wouldn’t make any ice. We replaced the filter and it seemed to work, but it has been taking too long to make ice.

I had to call for maintenance right away because the fridge froze up. The icemaker wasnt working and the refrigerator wasnt cooling. We called a repair guy who had to order a part. It took about a month to get it working and its okay now.

I purchased all top-of-the-line Viking appliances for my recently renovated kitchen. Unfortunately, my 48 refrigerator with ice/water dispenser in the door has never functioned. The ice dispenser freezes-up and will not rotate to dispense the ice. Viking and Hadco (the local distributor) sent Mr. Appliance to get it working on six separate occasions, but they could not determine why it freezes-up. Now Hadco and Viking have been discussing the issue for the past 4 months. I simply want it removed from my kitchen and my money returned! I do not recommend a Viking refrigerator especially when the manufacturer and distributor cannot simply replace my $10k refrigerator lemon with one that works!

Before the start of our home construction, we asked our developer what appliances theyre going to have. They mentioned they were going to do a Viking Range. I did a bit of research and I thought the Viking would be sufficient. However, we were concerned with the first problem that we had. We had the range on August 28 and we noticed around Thanksgiving that the pilot light struggles into lighting when the oven would go out. It would make a lot of clicking sounds, and surely thereafter, it went out. Unfortunately, we didn’t fill out the warranty certificate at that time. We just moved into our new home. So immediately, we filled out the warranty and called Viking and their customer service team was extremely helpful. Their rep immediately put in the claim to the local service vendor. But the local service vendor was really, really slow. One, their availability to even come out here and look at the range, and then from that moment they identified the problem, they said they needed a new part and we didn’t hear anything from them for a week. We called back to ask the status of the new part, and they said that it’s still in order. At that point, I called Viking and asked if they can help and they expedited the process on their end. It took about a month and a half to get our range from the time it went out to the time that it was operational again. I did not fault Viking because they were very responsive. It was the local service providers which resulted in the delays. Overall, Viking is a good quality and very durable appliance.

Our Viking Range was only 4 years old when a tiny part in the electronic panel broke in half. After searching for many hours for someone willing to come and fix it, we were told that most likely the whole electronic panel would have to be replaced. Not satisfied with this, we continued our research and found that this defect was very common, and that the $20 dollar part could be purchased and replaced quite easily. We found someone that ordered the part (he was the one that told us that this was quite common and that a recall should have been done on our model of range).Since being fixed, the control knob has never worked very well and was quite finicky to turn the oven on. Now, after owning this range for only 5 years, the circuit board has shorted out. Rather than spend a dime on fixing this, I would rather just throw it out and buy a new and more simply made range. DO NOT waste your money on Viking products. They do not stand behind their appliances and it is nearly impossible to find someone that will waste their time fixing them. Go with something that can be easily fixed as I believe all appliances nowadays are designed to fail hours after their warranty has expired.

Weve had our Viking fridge for five years now and our experience has been very good. We had a problem with the compressor and because its under warranty, we called Viking Refrigerators a few weeks ago to have the piece repaired, and we had a very good service. Initially, we were renovating the kitchen and we wanted a fridge that is not too deep and that is bigger than the standard and we thought that the Viking was the one we needed. We like that we can easily find things in the fridge because its only 24 inches in depth. The only thing is we were a bit disappointed with the cheap drawers because theyre plastic and everything was cracked. So for the price we paid for the fridge, the drawers should have been of a better quality. The person who came to change the compressors said that it would cost us a big amount to change the drawers, so we will keep them with all the cracks.

Ive always known about Viking and bought their range online recently. When it was delivered, it had two burners that werent working and yet, it had this hand-signed quality control sheet with all these guys initials on it. So, that didnt work too well. Im glad that theres a good service provider here because they had come to fix that last burner today. Were basically happy we bought the range but disappointed in the initial quality.

I love the size of our range and the auto fan function. We are really happy with the quality of the overall piece of it. My husband was having trouble connecting to the Wi-Fi or Bluetooth but he figured that out on his own.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

I heard the Viking refrigerator is a good one but Im not too happy with them. I always have issues with the refrigerator, dishwasher, stove, etc. I wish I never bought them. My stove is really bad and the lights go off on the refrigerator. Sometimes the freezer randomly gets soaked. I have to put everything out, turn off the refrigerator then restart again. At one time, somebody came and fixed the problem. The guy was good. He was trying his best but I dont want to spend too much time every time waiting for them to come.

My sister had a Viking refrigerator and I got myself one but I have had nothing but issues. Something happened right away to the first unit I received. I fought with Viking for over a year and a half about it. They kept having repair people come in to fix stuff but nothing worked. I had to buy a new unit that they supposedly gave me a 50% discount on. Then, when the unit got in, it was dented. It took them four months to reorder and fix the part. Then, the icemaker didn’t work, and I lived without that, on a brand-new fridge for another four months. Where I live, there is only one company that could fix a Viking. They don’t have enough people and that meant that every time they order something, it took weeks to get somebody out here. That company doesnt have the workers involved. Theres not enough support or backup people that can fix these things and nobody thinks about that. When you buy a product, the service department has to come from another state to fix it. Then, if that company wasn’t good, you’re stuck at their mercy. They keep taking their time and they don’t know what they’re doing. So, I’m not happy at all. I would never buy another.

I had some problems with the Viking refrigerator. It had a leak. The man that came out and fixed it said that it was made by a different manufacturer. I have some problems with them in that the handles become loose all the time on the whole entire set of appliances. Ive had to have somebody tighten them up three times. They got a problem with the quality of the handle. I also thought the price was a little high.

We had the range installed about three weeks ago and we love it. This is a Series 5 model and the one thing that we dont like about it is the fact that the knobs got that little blue marker at the top and we thought it would lit up when you turn it on to show that its on, but they dont. Its there just to show the off position. We do have the LED lights under the panel that come on, but youve gotta physically look at every knob to make sure that theyre in the off position to make sure its not on a really low simmer where you cant see the flames. They should put a light on each one of those knobs to show when you turn it on. Other than that, it’s performing well. We cook a lot on it.I looked at some of the other models that were less expensive. Some of them were half the price but then, I looked at the consumer reviews and the people that were giving it 4 or 5 stars were only about 60%. But the Viking Range was in the high 90s. Some of these other ranges look good, but according to a lot of the customers who had bought them, they didnt function properly. So that was the main driving force for going with a Viking.

My wife went to a showroom and saw a Viking refrigerator and liked it. We got our Viking a year ago and I like the shelving. However, our experience with the team at the actual Viking dealer wasn’t great. They didn’t do a good installation, so we had to have a different team back out to re-install it. Also, when I made my warranty claim, I found out that the unit had not been registered with Viking. But when I went back on the invoice, I saw that I had paid a $4.00 fee for them to register it. I probably wouldn’t buy from this place again, although it’s not Viking’s fault but the dealer’s.I have a warranty claim that Viking is working on because when the power is interrupted, the refrigerator sometimes doesn’t come back on automatically. If they can get that fixed, then it’s a good piece of equipment. If that can’t get fixed or if that’s a design defect in the equipment, then I’m not going to be really happy about it. Nevertheless, I was really impressed with the way Viking handled the warranty claim. It turned out that I called them a day or two after the one-year anniversary of the purchase date, yet they were very nice about it and they said it wasn’t going to be a problem. He could have said that I was one day outside of my one-year warranty period, so they were not going to do it, but they didn’t say that.

We remodeled our kitchen and I got all Viking appliances. We wanted a higher-end brand and I knew Viking was considered in the top-of-the-line tier. It was between Viking and Sub-Zero but Viking had a special – the dishwasher was free. Overall, I’m happy with the quality. There are just a couple of things that bothered me. The fridge had deep scratches in it and we hadn’t made them but I didn’t notice until the 30 or 90 days so they wouldn’t do anything about that. Also, two months into it, the fridge light went out. The freezer light also went out. I was just really worried about what would happen once we were out of warranty. I told them to come and change it right then. They extended the warranty for three months but there have been some issues that cause me to worry. It would give me more peace of mind to have more of a warranty. I wouldve preferred a whole year added onto that.The produce drawers are at the bottom and although I don’t have my drawers overloaded, they can get full and I can see they get off-kilter because there are these weird short tracks that move that the drawers hang on to. So it’s a little bit hard because you gotta take the thing apart to clean it, at least with the way my kitchen is set up. I’m sure there’s a purpose for that but I think it shifts and then my drawer falls. I wouldn’t be surprised if they came up with a slightly different design. On the other hand, there’s a lot that I really love. Everything is a lot more visible with this and one of the reasons I liked the single door was for the big, wide area to put things like a pizza or a party tray. So that really comes in handy. I also like that on the door of the fridge, this one has metal railing, which I like way better than plastic. That’s what my last refrigerator had. I also love the pull-out freezer. I love that there’s a little tray basket top. That did have an issue where it rusted for some reason but they changed it out for me so it’s good. I appreciated that.

Everything was great with Viking. This range is our first purchase from them and I feel that the quality of it is great. I like its built-in griddle. The Viking dealer was also good and quite nice. It was a wonderful experience overall.

We purchased a Gas and Electric wall ovens. I love the electric oven and have had no problems. It is going on 3 years and the Gas oven problem has yet to be resolved. Only used it 4 times. There is a strong gas smell and each time it got worse where my eyes watered. They know about this problem and still waiting for the 2nd repair company to resolve this.

We were re-doing our kitchen and wanted to go with the latest and greatest. We liked Vikings reputation and some of our friends have Viking appliances as well. My whole experience started off with one dealer. When I went in there, I gave them a deposit but I ended up canceling that because the woman that I was dealing with didn’t know the product line at all. So, I didn’t feel comfortable with that. So, knowing what I wanted, I then reached out to a dealer on Long Island and everything at that point was done across the phone.And the girl that I dealt with did an excellent job for us. So we purchased the 48-in range, the dishwasher and below the counter microwave. And I was really happy with that as far as the coordination and delivery of the equipment. I’ve also spoken to Viking directly done in Mississippi a couple of times and they were helpful. I had a couple of questions and in the middle of everything, there was a model change going on. called them and said all right, tell me the differences between what I had ordered and what I’m going to receive and they did a good job of explaining the difference there. When I had the issue with the dented panel on the dishwasher, they turned it over to a third-party and I was hoping that they could address the issue sooner than later, but it was a smaller organization. So, I had to wait a couple of weeks before I could get them out to the house but when they came, they were spot on and did an excellent job. So, while I had to wait longer than I would have liked, I was happy with what they did.It was interesting because one of my friends has not had a good experience with Viking around the range and parts. But I didn’t allow that to bother me because I don’t know how much of it was them or how much of it was Viking. There are always two sides to every story. So, even hearing the horror stories that they had to tell, I am pleased with what we did and I’d be happy to recommend Viking to anyone so far.

Have full Viking kitchen - dual-fuel range, fridge/freezer, dishwasher. Difficulty in obtaining parts in Ireland, and would never, ever recommend Viking - anything - to anyone. All have had problems, but none more so, from day one, the range. Markers on dials rubbed off after months. Oven door has never fit flush and hinges squeaked/squealed whenever opened or closed. Often, could not open door parallel to floor. Finally replaced both door hinges - at astronomical customs charges for delivery from USA - only to find that self-clean function now not working. Self-clean circuit board described, variously, as no longer available to obsolete, do not have to maybe were getting new manufacturer but dont know how or when to sorry, no substitute recommended.Have begun shopping new/used parts, incl eBay, world-wide, spending hours of time without success. Have fabulously expensive oven that is filthy. In addition, weve had to replace 3 ignitors, our repairman discovered that instructions for wiring were actually reversed from positions described in manual (EU compromises?) and any part that costs US$100 direct from USA seemingly soars to more than 4 times that price once it reaches Ireland and our local recommended Viking supplier. Never, ever again. I so wish Id found this site earlier.

The switch for the inside lights of my Viking range broke thats why the light stayed on all the time. We called somebody who sent some people out that got my range fixed. Other than that, I like the quality of my range. My parents always had Viking and Id strongly recommend others to buy one too.

Ive been happy with my VIking so far. The oven we purchased is kind of small though. It would be nice if it was a little bit bigger.

Vikings reputation stands out. Their price point was okay as well. We use the propane gas model. Their service has been good. We had a couple of bad items that came in with it, but they fixed it via third party. Ultimately they did everything they could. Viking sends out books that are probably inch-thick that tells us what to do. I think they’d be better off if they do a follow-up call with their clients to go over it and walk through since you spend $20,000 on a range.

I have the old Viking Professional series range and I really like that the oven is hot and the burner is very strong. I also use the broiler a lot for cooking. The power of the stove is very important to me. I changed the old one because the fire doesnt start anymore. I chose a different series since I wanted to have a five-burner, however, it is not as good as the old one. I cant believe Viking used rubber for some of the parts and it melted and fell off, even though its only been two months. I called the dealer and they ordered the parts for me. Hopefully, it will go back in. Right now, the grate wobbles since theres no rubber underneath to prevent it from scratching.The materials used for making the grate is cast-iron material which is very hard to clean. Anything that touches it leaves marks. Also, after cooking, theres a fan to cool off, but it goes on for a very long time. Next is that the oven takes much longer to cook. If Im making a chicken for one hour, I have to add 10 more minutes and it doesnt reach the temperature that it promised. Another is the knobs. Theyre metal so they turn very hot and burn me. Also, the print for the temperature and the off and on came off from the rubber. I have had the old range for 10 years, but I have never seen such bad quality printing. It doesnt look like it has been properly done. Hopefully, these knobs will last better. There are a lot of flaws with this series and since its a stove, I cant return it. But if people are looking for temperature similar to a strong fire on a stove, then this Viking range is good.

My wife got a superb deal on the Viking range that we bought. It was an open box-deal and we got it for less than half the normal price. Also, I like the shape, it looks good and it goes with the industrial look that we wanted to put in out kitchen. And the reps answered the questions I had and gave me the answers I was looking for. But there are some things that I would have changed on the range if Ive known it, but we did not have much choice when we bought this thing. For example, its difficult to tell when the oven has reached a certain temperature. Theres a little blue light but it goes on and off anyway. So were going to have to invest in another thermometer so we know whats the right temperature. But Im satisfied with what the range does. Its a good product and it has a good reputation.

Our new Viking Fridge is awesome! We love the bottom freezer option and extra shelves the new model has that our older model did not have. Our little boys are now able to access yogurt and drinks independently and that is a huge bonus for mom!

Ive been a cook for many years and I was always fond of the brand. I was torn between Viking and Wolf, and even Monogram. I did a lot of research on all three, and then ended up choosing the Viking. I like the dual oven. That has been convenient to have. The amount of ranges I have on top helps as well, that I can glide the pots across the ranges to move them from one to the other. I also love how fast it heats up. I feel my range took my cooking to another level.

We built a new home 14 months ago and had Viking appliances put in it. But my Viking range has been broken for 12 of those 14 months. The repair guy would fix one thing and then something else would go bad or he would uncover something else that was already bad. They were out four times before somebody said, We dont ever do this, but we need to replace the range. So, I ended up getting an entirely new range. But theres not been one day that it hasnt been broken and a ticket was open. Also, if I make a call, it takes at least three weeks to get a response and somebody to work on it. At one point, I waited six weeks to get somebody to come. Thats not acceptable. Also, they are are saying, This part is stuck at.... I am so tired of all these ships because of COVID that are stuck in some foreign space station somewhere that nobody knows exists. But the product has been good once they give me the one thats working. I would buy Viking again because of the product. It was the follow-up that I have a problem with. A high-end company did a very big disservice to a good product because of how they acted post-failure.

We went out and looked at a lot of different specialty shops and we were looking for high-end appliances. We came to really enjoy and like the way the Viking refrigerator looked and we decided to purchase one. The quality seems fantastic. Weve had one little bump in the road where it wasnt defrosting properly in the freezer and they sent a tech out. Not only was the guy very knowledgeable, but more impressive than anything was that he had the broken parts on his truck. 9 out of 10 times when we ever have somebody come out to fix any appliance, its always a miracle, no matter what breaks, they never have it on the truck. So this guy knew exactly what he was doing and he was effective. He was in and out in 45 minutes. But I didnt realize until we got the refrigerator home and the wife and I looked at it that it wasnt quite as deep as we thought it was going to be when we saw it on the showroom, from a standpoint of inside the refrigerator. But maybe they have one of the deeper models. Other than that, its a beautiful piece of almost like furniture, especially the lighting inside of it, which is fantastic. And its easy access for everything, so nothing but praise to the unit so far. I have also many times recommended Viking to a friend.

We saw at Best Buy that they had some Viking Ranges along with some other commercial brands. My wife was interested in a gas range with a black porcelain top. It came down to styling for us and we ended up with one from Viking. We like the appearance. However, Best Buys people really didn’t know a whole lot about Viking. Viking had a promotion going on with their commercial ranges where they provided a free dishwasher. Because we didn’t buy the professional line, we couldn’t get that promotion. It was a little disappointing ‘cause the stove we bought costs as much or more than the original professional model we were going to purchase. We’re also having problems with the Viking range as the oven hasn’t worked from day one and weve had it for over a month. We have an open service call right now and we’re waiting for parts. The service guy was out once but he didn’t have the right parts. He has to come back and hopefully, itll be this week. We had a Samsung top-of-the-line Chef Collection gas range in our old house right before this Viking range and it caused us nothing but grief. It’s a little disappointing for us to move up to Viking, which should be a higher class, and now we’re having problems with our brand new range. My wife likes the heat control of the Viking range, though, and that it simmers much better than the Samsung did. She loves the cooktop. At this point, the Viking range has a great appearance but questionable reliability.

Ive been trying to get somebody from Viking to help me for about two and a half months now and Im not happy. Within a matter of two days, I had all four drawers of my refrigerator completely break. The top two where I put cheese and ham, cracked all the way across the plastic. The bottom ones are absolutely broken and shattered in pieces. It must be a plastic piece that goes around it that is cracked. And apparently, there is a bolt that goes in the door that stops it from swinging open when I open it, and that broke too. Now, when I open the door, it swings into the double oven and the handles of the double oven have now made dents or scratches on the door of the refrigerator. Right now, I have a towel tied around the double Viking Professional oven handle, my $12,000 refrigerator is completely broken, and I cant even have anybody to come over to my house with this looking like this. No one has gotten back to me. Ferguson has been wonderful and gave me the name of somebody to come out and see what could be done or if it was on a recall list, and that guy that was called wouldnt even come out to the house to look at it. He said there was nothing he could do as Im not under warranty. Im really frustrated. Its ridiculous to pay this kind of money and itd be five years old and all of a sudden it just breaks.I looked up on the internet to see if anybody else was having those problems, and apparently, theres been a lot of people that had the same problem with the drawers cracking and breaking. The top ones where I put ham and cheese in look bad, but I can still use them. However, the ones at the bottom where I put lettuce, vegetables, and tomatoes, I cant even use. Theyre in probably about 10 pieces. I talked to customer service and they told me that there was nothing they could do and that to order me four new drawers, it would be about $1,200. Is there somebody else that I can speak to? Nope. Thats it. I am really pissed. Furthermore, in the very beginning, the girl at customer service wouldnt even talk to me because she said I had not registered. I guess I had to register the products with Viking for any call backs and warranties, and until I did that, she wouldnt even talk to me. So I did that. I had to find the receipt from five years ago when we purchased it, with the purchase number and address. Then I called her back and theres nothing they can do. This was after the approved repairman for Viking wouldnt even come out. I said I didnt understand as the reason that we purchased Viking is we assumed that they would stand behind their product. They said they do, but it does not feel like that for me.

I dont know how this company is still in business. I purchased electric range early this year. At some point we damaged glass top of the range and ordered a replacement back in May. Today is October 14th and I sill didnt get it. Ive been given different dates on when glass top should arrive and any time the date comes there is always an issue. Bottom line. I WILL NEVER EVER IN MY LIFE BUY Viking, period and advise anybody who is thinking of purchasing any product from this banana company think again.

We purchased a house that had Viking appliances in it and our range had a little saga. We were happy with the original range until it had its issue with the handle. The front door with the handle and glass separated from the heavier thermal part of the door. It was under warranty but they couldnt supply a replacement part. It took many months before Viking finally agreed to replace the range but once they did, they did a really good job of coordinating. It was very unexpected to have an issue with the door, but they resolved to our satisfaction.

I build houses and I recommend Viking to all my customers. However, I didnt like the range that I got from them that I bought from Nebraska Furniture Mart. The handle on it broke and they sent out a service guy to fix it. I took a video with my phone of exactly what was wrong so there was no reason for them to come out without the part. However, the guy from Viking still came out without the part that he needed. Then, two months later, he came out with the part and fixed the unit. For three months, I had to go without my middle burner thermostat controller working, which was unacceptable for a $7,000 stove. Ive given you guys countless customers when I build homes. How am I going to be able to recommend Viking after the experience I just had?

I liked Vikings reputation with the stoves, and form and fit. However, Im disappointed with the refrigerator. We already had three service visits. We find it loud, which is a surprise to us. And it tends to ice things up in the fridge. The dealer has been responsive but they havent been able to solve the problem. They said we have to live with the icing issue. Thats by the design of the refrigerator. And that is also true of the compressor fan noise, which is, compared to the unit that we had that this replaced, its significantly louder than I would expect any in-home refrigerator to be. And especially a high-end refrigerator like Viking.For instance, for a long time it was loud enough that even the service person said, “Yes, that sounds like a failed bearing on the compressor fan.” And they came out and replaced that compressor fan. So they did that service. The original fan certainly had more of an issue. But the replacement fan is still significantly louder than the fridge that we had beforehand. If I could do it again, I wouldnt buy Viking.

Like many of the reviews here, our Viking French Door fridge was a lemon and so is the new one that showed up after 6 months of service calls and spoiled food. I have now heard from a service person and the appliance delivery men that I am not alone in my issues, which are detailed by many other reviews here. I have wasted 16+ hours of my life talking to Viking and waiting for service calls. Not to mention the $100s of lost due to spoiled food from the freezing in the back of the fridge. The fact that ice spills out onto the floor every time I open the freezer is a design flaw I could have lived with, but this is unacceptable. Built my entire kitchen around this fridge and now I need to figure out how to replace it. Do yourself a favor - the reviews are true - dont buy this fridge. Viking knows its refrigerator is defective, but keep selling it.

My wife and I liked the cabinetry that was in the house that we purchased except the refrigerator was a KitchenAid counter-depth. We wanted a new one but the cabinetry kinda limited us on the size because it has room for a 48-inch wide counter-depth refrigerator only. So, we went looking and KitchenAid Sub-Zero had a very solid name. Its made locally here in Chicago and it was a top consideration. However, their pricing wasn’t as favorable as the Viking which we felt had the same features and has as good a name as the Sub-Zero. So, we decided to go ahead with Viking because with them, we were able to save a little bit of additional money.Also, when we bought it, the original kitchen was done in white appliances and we decided we wanted to go with the stainless steel look to get a little more modern look. But it required a new built-in oven and a new refrigerator. And with the deal that was going on for the Viking, if you bought the oven and the refrigerator, you got a free dishwasher. So, that was another reason why the Viking brand stood out for us at the time.So far, its has a very solid refrigeration and it’s got a nice ventilation system that if there’s something that’s going bad, the whole refrigerator doesnt necessarily smell bad. It also has this great little spot on the bottom where you could put a pizza box which, with the depth of a refrigerator, is not an easy thing and it’s kinda out of the way. So, that’s a nice little feature. I like the style of the coolers as well and the fact that the drawers have an automatic soft close. So, Ive been pretty darn happy with our Viking refrigerator. We’d gone to Abt Electronics which is local here and he go-to place in Chicago. We ended up looking again online just to see what was available and found a place called the Appliance Connection. Theyre out in New York and they also sell very similar high-end appliances. And because of what the end process was gonna be, we ended up going with the Appliance Connection. It was over $1,000 that we were gonna be able to save by utilizing them as compared to using Abt. However, the delivery took over six weeks and when they delivered it, they sent two guys. But the refrigerator that we purchased weighs 500 pounds. It’s a heavy refrigerator and the two guys who delivered it said that they couldnt put in in our house. But we told them that we paid for it to go into our house. They ended up having to send another crew out three weeks later to finally get it into the house. It became a pretty big fiasco as far as we were concerned. Also, on the day that were supposed to come out, they said they were gonna be there then, apparently, their dispatch had given them a bad address or the one appointment took longer than it was supposed to, so they didn’t show on the day that they were supposed to come. All in all, I don’t think I’d ever buy from them again. But it was nothing that Viking had done. As a matter of fact, I went to Viking and complained about Appliance Connection being a reseller of their product and the next day, I was getting a manager’s call from the Appliance Connection to try and make things right. So, Viking did everything they could to try and make it as good as possible. Also, the refrigerator is in now as well as the oven. They are both great and Im very happy with them. Viking also has a great name in ranges and stoves and the double oven we got from them fit the spot. It works well and looks good. It’s very nice and phenomenal. The oven and the refrigerator are pretty close together and my wife didn’t want two different looks. She didnt want the handles to be off, for the color of the stainless steel to be slightly different, or even for the grain of the stainless steel to be slightly different. So, when you’ve decided that youre gonna go with that oven, it pushes you to go for the refrigerator as well.

I wanted to get a Wolf Range, but my brick vent was one-quarter of an inch too big. We tried to shave it, but it wouldnt work. It had to be a 60-inch range so I went online and found Viking Ranges. They had the features that I liked, specifically the grill, the griddle, and the two separate ovens and convection current. Ive had it for a month now and its been great. I bought it from Texas Appliance and they handle the Wolf, Thermador, etc, but Viking has the best features. The racks in the oven automatically slide, unlike all the other ones where I had to pull them out. I also like the burners because they catch whatever we spill so it doesnt fall inside and its solid. The last one I had was from Garland and the stuff would drip through, so we had to lift everything up to clean it out. The quality is excellent and its worth what I paid for.

The Viking range fits nicely in my kitchen. The convection oven is my favorite. Moreover, the reps at my Viking dealer were great. The only problem I have with the range is one of the knobs is a little scratchy to rotate.

Viking products are pretty low-tech and this microwave is just as intuitive as others I have owned. Heats well, which is what you want in this product.

I liked the price of Viking Range for the model that we wanted. It was something that wasnt out of our price range for a high-end appliance so its affordable. Certain things certainly cook better but its performance has been good and easy to use. I really enjoy how the convection cooks. I dont really have any complaints about it. The Viking dealer team was great, helpful, and accommodating. Its been a good overall experience so far.

My husband and I purchased a BRAND NEW Viking VDOF730 professional series double wall ovens with the french door. It was installed on December 21st 2015. It worked beautifully for 10 days. The bottom oven stopped working on December 31st 2015. Turning the bottom broiler or convection on and the oven still doesnt get over 150F. When I finally got through to Viking customer service this morning after a 30 minute wait on hold, they authorized appliance service to come out and fix it on Wednesday, the day after we can no longer return the product. Let us hope that it keeps working afterwards.Updated on 03/10/2016: I first posted in the beginning of January 2016 regarding brand new french door stainless steel double wall ovens. It took several days for a serviceman to come out and verify that indeed the bottom ovens are not working. He ordered the replacement relay board and bottom element that day. Then the service department did not know when the replacement parts would ship. After almost a month of daily telephone calls to the customer service and to Pacific Sales, Viking finally agreed to replace the whole unit.The second unit was going to be sent to another city as there was an error on geography. Another two weeks pass. The replacement was damaged -- enamel cracked and scuffed off, oven webbing ripped, spiral machine marks on the racks and off-center doors. They were notified and we were told another new oven would be sent out. This time, 11 different signatures were on the inspection paperwork and it was installed. Then the installer damaged the doors. A different service is finally sent out -- without the french doors, or bottom hinges as the bottom oven is not closing properly. But it is okay to cook with -- so I am told.Within 2 days of it being installed, the ovens are running hot. You set it for 325 and it goes to 450. I am greatly annoyed. Yesterday, we are not notified that the service guy would be here to replace the inside of the french doors and the bottom oven hinges -- on a brand new oven. It was a fluke that he pulled up as I was coming home. He installed everything but still doesnt like the replacement hinges. I am giving it another try for a month; otherwise, goodbye Viking ovens. The gas cooktop appears to work fine although our downdraft pulls the flame out. I would NOT purchase their products again.

I purchased a Viking range a few years ago. Two of the stove top burners have stopped working. The replacement boards to fix problem are $1200.00 just for the parts, and Viking cannot guarantee they will work, AND they will not let us return parts if they dont work. I would NOT buy these overpriced, underperforming units again.

Ive had one Viking Range for about 16 years prior to my new one. I had no problem with it and it cooks very nice. The igniters on the old range I just got rid of gave up too soon. The temperature is true to the setting and really is dependable. I like the way it cooks in every way. It makes me feel like Im cooking like a chef and everybody that comes in remarks on how nice it looks in the kitchen.

Ive known about Viking for years and the choice for the purchase was a toss-up between a Viking and a Wolf but I liked the design of the Viking better. I was redoing my kitchen and I wanted something very attractive in there and yet functional. I did my hardware in brass and silver and the rim of the burner was stainless and I would love to be able to have a little bit more brass on the outside. I noticed some of the higher end range that had the controls on the front and handle and doesnt have a combination of the brass and the stainless. So, I went online this week to see whether or not there were parts that I could buy and swap out for mine. I really dont cook very much but I like the look. One thing that I dont like about the stove and the first time that Ive ever had a stove that was so high-powered is that whenever Im baking or cooking something that produces smoke and I have the oven on a higher temperature then I must put on the vent because it doesnt vent outside. I have to turn on this vent to get rid of it because its hot. Its very hot such that on the first time, it set off the alarms. To put on the vent is annoying and distracting. Either they make some quieter motors or a different ventilation system for the stove so that it vents from the top of the stove. I am dissatisfied with that one feature.

Viking is a well-known name in the industry and their range was the highest and top of the line range we can use without a direct overhead exhaust. However, we didnt have a good experience with it. Every time the exhaust fan came on, it vibrated and made a terrible noise. It was intolerable. Their service guy said it wasnt leveled but it was leveled fine when it was installed. Nobody could figure out why it was making the noise when the exhaust fan came on. I said, Obviously, somethings loose. Its vibrating. And it took them seven trips, two different service companies, to figure out what it was and it doesnt do it anymore. It was very frustrating on our behalf. Wed probably not buy their product again because of that. It was also delivered with a broken grate on top too. I had to go into the showroom and exchange it for the grate they had on the display. From day one, when it was delivered with a broken grate, right away I was upset. If I spent $500 or $1,200 for a range, Im okay. But it was $5,000 so Im expecting something to be worth $5,000, not a vibrating thing that was making noise. I have a service contract that I paid another $500 for so they have to come to me. It looks beautiful and it works great now, but the first year and a half was a disaster. And Im not quite sure how they fixed it and if its gonna hold up long enough. It was probably dropped or mishandled during its original shipment from its factory to its final destination that was why these problems came. Till today, its working fine, but Im not happy with the whole experience and would definitely not recommend it.

I spent almost $1000 on a Viking Microwave/Convection Oven - this was a terrible mistake. Service techs have been out 6 times repairing fuses etc. The control panel also broke which trips my circuit breakers. A new panel costs around $500. Ridiculous. DO NOT, I repeat DO NOT buy a Viking microwave, especially the ones that go over your stove. They get funked up with so much grease and dont ventilate at all.

We just had our nice kitchen remodeled beautifully so, we wanted to get a nice refrigerator. Ive seen Viking refrigerators in different rental properties weve been in and also, some friends have had it. Weve always had different brands like Westinghouse and KitchenAid and we thought we wanted to step it up a little. We got a Viking and I love it. It looks very nice and the size is beautiful. Weve never had a freezer on the bottom and a double door before. Also, we never had an ice maker before so its very exciting. Viking is a beautiful product and Im very happy with it. I would definitely buy them again.

I choose Viking Ranges for their quality and I just like them. They have a very good quality. My favorite feature is its consistency in cooking. I also love that each of the burners has a simmer mode, which is good. I bought the range from someplace online. I also bought the extended warranty and there’s one company in our area that works on the Viking thats certified if I have any issues with it.

Im a kitchen and bath remodeling contractor and I installed a Viking rvgr3305bss 30 gas range and, it came with 2 out of 5 knobs, were missing inserts, and called, and was on hold forever. Then when I explained the problem, they said it was probably Best Buys fault??? Luckily they are sending replacements but its a problem that should not exist. They should check these out before shipping them. Ive installed ranges from others that are a third the price and have much better quality - very disappointed. Might I mention this range cost $3,600. Buy Kenmore or Whirlpool, they are of much better quality.

I liked Vikings double oven, and I read some reviews that Viking seemed better than the Wolf Range. I purchased mine online and I was really happy with their website. It was easy navigating and the information was plain and easy to get to. I owned mine for a couple of months and so far, it’s a pretty nice unit.

The Viking is the first built-in refrigerator I have ever had. I am very happy with the way the interior is designed. Everything functions well in the refrigerator portion. I do however find it is a bit difficult to take apart and clean. The exterior door does not open wide enough to remove the bins and shelves easily. It is hard to maneuver. I am also happy having the freezer on the bottom. It makes it very easy to use.I have had no problems with the refrigerator however I had a very severe problem with the freezer. For some reason the small drain where the defrost water cycles got clogged up. This I think is quite difficult to do as it is behind a whole plastic wall. But it happened and the freezer froze full of ice and the door would not open. It was a total mess. The service man who repaired the freezer said that the Viking factory does not install a small part in the drains that would have alleviated this problem because of the fact that then the refrigerator would no longer have the economy rating it has. I do not know if this is a true statement or not but it was what I was told. I want to say that fortunately this occurred three days before the three-year warranty expired as it was an extremely expensive repair.

I have owned a Viking refrigerator for a year now and it has been one of the worst appliances Ive ever owned, aside from its matching range and oven. Both appliances were broken and needed repairs within 4 months of ownership. Neither are considerably reliable. I will not be purchasing Viking appliances again in the future.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.

Bought a brand new Viking two door, one drawer bottom freezer fridge. After a while the icemaker quit. They sent a tech. They told me they needed all sorts of parts from Viking. Then I got a call from Viking. Your fridge has been discontinued! Less than a year after coming onto the market. They told us they would send us a new fridge. We got the new fridge on 1 Sept 2014. Just before Christmas, the icemaker went out on this model. The tech called three different techs including Viking because he cant get the icemaker out of the fridge. The line frozen, too. I have to agree with everyone else here. Viking sucks and I have a full Viking kitchen that I wish I could afford to replace them all!

I had my Viking range delivered a month ago. However, Ive been disappointed. It was a new purchase and new installation. I have a double door 48-inch range and they werent level. And then there was a crack with the interior of one of the ovens, and the main oven has stopped working when I was getting my range replaced. It doesnt heat up and I dont know if that is installation or bad switching. The small oven works fine, but the big oven does not work at all. I went on record with the company that I bought the appliance with just to say that I know its getting swapped out but I havent done anything to it. I had used it twice. Also, Ive been forever delayed on getting a griddle cover. I have to think its coming soon but its been on perpetual back order with Viking and right now it looks like a margarined, ugly griddle. I just wanna get the cover. I wanna like it. I want it replaced. I dont wanna have to call anybody on it again and hopefully well never speak again. I hope its not an indicator of any sort of change thats happened to Viking because I did have a range in a previous home and I loved it so much. I had not a single problem with it and I wanted to go back to it again.Their people have been very responsive. There has been many cooks in the kitchen in my liking and I cant keep up with whos doing what, but I appreciate the calls. I wanna get the range replaced but the installation of the new one has been pushed back again which bugged me because that was another weekend of no real sizeable oven. Also, I have small children so its a pain in the behind but I just wanna have it done and over with. I picked Viking over some of the other premium lines and I wanna stay with it but I wanna get it right this time.

Well, once again, burners, ignitors, you name it; everything falls apart on this 36-inch 6 burner $7,000 paperweight. Paint fell off of edges of doors, bottom kick plate rusted out, on and on. In the past, I paid a repairman to fix... normally an $800 to $1,000 repair. Since I lost my wife to cancer 2 years ago, and have an 11-year-old, I can no longer afford the cost. So the last time they went, I went online and figured it out. So I will be doing it again this weekend. Burners, ignitors, etc... Viking is a terrible company. Truthfully, I cant believe they are still in business. Their service department is a waste. Comments they have made to me: You cook too much, you are using excessive heat in your oven??? Most people do not use their ovens 5 nights a week??? They suck. Never again, and I tell all of my friends to not buy any of their products. The last kitchen renovation was $13,000. Im going to a different vendor for the next renovation. Remember Roper? I still have one from 1947 that my parents gave me. It runs perfectly in our second home.

My husband did his research online about the stoves and he surprised me with a Viking for my 50th birthday. He bought it at Ferguson and had a wonderful experience with the saleswoman. He was told it was an updated version of the stove and it fit perfectly into our space. Were in a walk-up and the installation team, the two gentlemen that came and delivered, did a hell of a job. Everything went so smoothly.The stove is wonderful and beautiful. Plus, I love that the knobs have not only low, medium, high, but low medium. Because when youre doing a recipe, it goes medium low. So I like that it has more temperature points than just low, medium, high. However, the booklet was talking about how to broil and to make sure to use the broiling pan, and I was disappointed that the stove didnt come with a broiling pan. I assumed thered be one. I would have kept the one from my GE stove, but I threw it out. Also, after using nonprofessional stoves my whole adult life, Im having a hard time getting used to a stove that doesnt have a timer. Im getting better with it but its a weird change. But overall, the service and the product are excellent.

We like the price and quality of Viking. Their salesperson was great, too. However, we had some issues with delivery where some of the product was damaged. The microwave was damaged twice, but they replaced it. And the quality of the Viking range is great. We bought an extended warranty which we havent used yet. The one knob on the range currently sticks. But we havent called to have it checked out yet. But the range works well. I also like the shelf inside the range that slides out and in, and that the stove heats up so good that I can save dollars for the heat. We were so used to Kenmore products where I had to keep everything wide open to cook. Viking range is super. I couldnt ask for anything better. We also bought one of their first refrigerators. But the refrigerator we bought hadn’t been manufactured yet, so we had to wait about a month before we got our refrigerator.

I’ve known about the Viking brand for a long time and we liked them the best for their brand reliability. We bought a Viking refrigerator and the quality is great. The lighting is very cool and it’s very compartmentalized. It has multiple drawers and many different places to put things in instead of only two drawers and a bunch of shelves. But since the purchase, one of the screws on the hinge at the top part of the main refrigerator door keeps getting loose and causing a grating noise when we open or close the door. Viking referred us to a sub-contractor thats a local appliance repair shop in San Antonio. And a guy came out and fixed it, but it only lasted for two days. Its an issue we’re still dealing with.

When we first got the refrigerator, the bottom of the freezer started filling up with ice. The technician came out. Somehow, in the construction of the refrigerator, all this insulation had been sprayed down the tubes and supposed to drain that stuff out. They replaced the whole refrigerator. But then the bottom of each of the doors of the new refrigerator were all clogged up with the same sort of spray foam insulation. The technician came out again said that the doors needed to be replaced. NOW, Im going on five months waiting for that. Viking is just waiting for the new doors to be manufactured.The refrigerator works, but its not right yet, and I took a five-year extended warranty on it. With this defect, Im wondering if that five-year extended warranty is going to be extended when I finally get a refrigerator that works properly. I wish it was something that could be resolved in a timely manner. I understand people gotta wait for parts, but I bought the refrigerator at the end of December, and Im still waiting for it to be fixed.

We like the look of the Viking professional series, but there are some reliability issues. We’ve had two service calls in just over a year which made me a little concerned. The first service call happened when the unit didn’t have a fan, so it was overheating, and the thermostat kept cutting off and shutting down the stove oven. Then the second time was when the control panel that drove the gas valve for the main oven and the igniter for the broiler both acted up. We were unable to use the main oven for about three weeks. They had to get some parts, then came back, and fixed the issues.

Viking is a good brand. I have all Viking appliances and I love them. I bought the refrigerator three months ago and I like everything about it. The salesperson who sold it to me was nice, friendly and helpful. Overall, it was a great experience.

Following a friends recommendation, I got a Viking range and its beautiful. I got the black one and not only does it work well, but it’s nice-looking. The quality is really good too. I love cooking with it, although there are things that it can do that I havent utilized yet because I’ve only had it hooked up for about four months. Also, when I first got it, the broiler was broken. They just fixed that about a month ago. Its an amazing broiler, it goes over the whole top of the oven. It took a long time for them to come out to get it fixed because I live in a rural area. There was some problem with me getting the paperwork, but it didn’t have to do with Viking. I bought it through AJ Madison, and their company was the one that I was having trouble with obtaining the paperwork so that I could get the product registered, and then I could get it serviced for free under the warranty. The person who handled it did a good job, and it works now.Apart from the broiler, which I love that, I also love that on a standard stove that I’m used to, it has the smaller center burners, and these can all go to the boiling. And then they have one that’s huge, so it really gets your water boiling quickly. It also has a dehydrator built into it, which is amazing. It bakes well, too. I’ve had good experience with everything. I would buy one again for sure.

My other fridge was problematic. It gave me a lot of other problems and it was gonna cost me $4,000 to fix it so it wasn’t worth it. I ended up buying a new one. The quality is okay. We had some issues with the door last week. It wouldn’t close. I don’t know the problem and it is brand-new. I had to call the people that Viking worked with. They were very good, on time, and they fixed it right away.

I really like my Viking range. They’ve updated them over the years and tried to make them a little bit easier to clean since this is not self-cleaning type which is fine with me. Its very even cooking and heats up quickly. I like that its sturdy. The grates are really heavy and I know that theyre solid and not going to bend on me. The salesperson did a great job and was very helpful. I had a huge double oven that had a grill on it. It worked really well, and I really liked it. I only had it serviced once. It was having a little trouble igniting. The sparks would fly but it wouldnt ignite. Some guy came out and fixed it and it was fine ever since. So in our second home, I got another Viking. Its the oven and a half on the bottom. Its not quite as big as the other one but both places have been great. It has little lights on top of each control knob, which my older one didnt have. So at night when the whole kitchen is dark, it’s almost like a little night light which is cool. I also like that its not electronic. I get to turn the knob and tell it what to do. It doesnt ask me questions. I have the Viking range hood as well. Some people do Wolf, some people do Dacor but I like Viking. They have a good reputation and its restaurant quality for the home. Im really happy with them.

The unit I purchased had a dent in the front door and I got it for a discount at Lowes. It was a really good price. A year later, it has stopped cooling. Lowes told me when I bought it that even though it was cosmetically damaged, itd be under factory warranty. Viking sent a repairman out because they acknowledged the warranty. When they were at my house, they said, It was damaged in shipping and you have to call Lowes.” So I called the warranty company and they said “You bought it on sale from Lowes. Therefore, it’s as is.” Then I said, “I wouldnt have bought the refrigerator for $6,000 if I thought it was not under warranty.” So they said, “You’re beat.” And Lowe’s said, “You’re beat ‘cause you bought it at a discount.” So I had to buy a Sub-Zero. Neither company helped me. Needless to say, I don’t have confidence in either Lowes or Viking. I wasted $6,000 in one year. I lost the $6,000 and then I paid $12,000 for the Sub-Zero. So, I paid $18,000 really for the fridge. I tried to fight it, and I tried to argue with them, and tried to ask everybody that I could for help. Viking doesnt stand behind their product and they wont help you through a crisis.

We had a Viking range in our previous home and then we moved and we updated our kitchen. We wanted the same appliances that we had in the other home because we liked them. We got the range, the hood, and a dishwasher. The leads broke but they sent somebody out for free within a couple of days to fix it. It was all covered. I was very happy with it and everything has been perfect since the tech came out.

Purchased the fridge in 2007. Since then I have had a new motherboard, 3 sets of hinges, 3 ice makers (mine is broken now so it will be 4) and the wheels fall off of the freezer drawer. I had the ice maker replaced 8/13. Its 2/15. They wont replace it!! Bad taste in my mouth!

Our service technician says our Viking range is leaking gas from a valve. Viking says they no longer manufacture the forty dollar part and we must buy an entire new range! Ridiculous. Our previous service technician told us that he no longer services Viking because parts are often not available or never ship after ordering. It seems Viking treats their ranges, and their customers, as disposable.

We’ve previously lived in houses and in rentals that had Viking in them and I know that it’s a good brand. And when we were looking at the appliances, there was a couple that fitted in our budget and we also looked at the style of the oven. We looked at Wolf and Sub-Zero, and Viking, just a combination of the style, price, and functionality, won out over those.We bought a Viking refrigerator and a range from an online company out of New Jersey. It came from the factory and it looked like it had been packed up with a dent in the door. It was underneath all the packaging and theres no kind of dents in the packaging. It was difficult to figure out how to get that repaired on someone else’s dime because it’s not our fault. The dealer was more problematic than Viking. It was like sending emails to a blank wall. I felt like they could’ve said that this was not their issue and they’re sorry for sending it to us. They were just searching to figure out who I needed to contact. After four emails and a handful of phone calls they told me to call Viking. And then Viking sorted it out as I could expect. They took care of it in a good fashion and took complete charge of its cost. Viking had someone came out and replaced the door. Then, something also happened when they installed the range. Some of the workers tried to move the range around and they pulled off the door of our oven and that had nothing to do with Viking. But we were able to get that sorted out on the same day. It’s good for it to all happen at once versus a couple of times. The quality of the range is good and it seemed perfectly functional, especially after the door was fixed. It works when it needs to work.

Bad motoring in refrigerator and bad fan system in freezer. I’ve talked to others with same issue. Terrible when only 5 yrs old. For the price paid it is ridiculous. It should be a recall vs a cost to consumers. Fridge model VCBB53611SS / Serial 011013R10015949.

My Viking Refrigerator seems pretty high quality and well-built. Im impressed by the aesthetics and how it fits its space. The other feature was a light that turns on and off slowly. Its nice to have a little touch. But, getting it delivered was a huge pain. We told them specifically that we have a driveway thats not going to fit a large truck. They showed up with a semi-truck and they had no way to unload the refrigerator. Three weeks later, they came back with another truck. It took several tries to get the delivery right.

Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.

Viking was the affordable choice and a better choice than some Maytag. Its got a quality name to it. Its the rep. However, there was a problem with the shipping of our Viking Refrigerator, and we had to get another one. The first one got replaced. Even the second one, the freezer door is a little loose. I didnt wanna deal constantly having to send it back. The handle was loose, so I tried adjusting the handle. It doesnt adjust anymore. But, its good. It works.We got it from Best Buy. They were nice enough to accommodate switching out the first one. They wouldve switched out the second one cause I wasnt happy with the freezer door being crooked and the handle being loose. The handle is still loose. We were able to fix the crookedness a little bit, but at that point, we needed a fridge. Our old fridge had crapped out, so I didnt have time. They werent gonna bring it till the next day. So, thats my only gripe. The product is not 100%. I wouldnt recommend this Viking Refrigerator ‘cause its a hassle.

Im enjoying my Viking Refrigerator. It has great lighting. The shelf space has a nice arrangement. Theres a lot of storage on the doors. I was particularly interested in a drawer freezer, and a one door upper unit versus side by side and it fit the bill. I also was interested in customizing the front of the fridge and it was able to accommodate that as well. I had a problem with one of the door shelves, and it was replaced. So that was fine.

Weve got Viking for the name brand. The purchasing experience was good and everything went smoothly. The Viking dealer was very helpful too. The range I got was a builder and it looked good although I havent actually used it yet.

I wanted to pair up all my products with the same thing. I was choosing from Viking, Wolf, and Sub-Zero, and it was a comparison between them. We chose Viking over the Sub-Zero line cause Sub-Zero has a dishwashing machine that has an interior that I wasnt completely satisfied with. In addition, Viking should also make a wine fridge so that my entire houses appliances would be a Viking. I have their range, the hood, and the dishwasher cause thats pretty much the only appliances that they offer. The range is good, but its burner tends to leave a lot of watermarks which is like a darkening stain. And for whatever price Im paying for them, it shouldnt be something like that. The appearance on the burner of a Viking should have been a little cleaner. The main effect that just blows me off. No matter how much I do, it looks like its dirty but its not. From my experience, I have heard of lots of people telling its gonna do that, and I already knew about it before I bought the product. I even asked the person where I picked it if there was any way to prevent it. I was told Ive got to replace it. I called Viking up and replaced the little lid. But the main thing is that it heats up all my food and I love that its flame. Its so powerful that everything just heats up twice as fast compared to a regular Sears product that I would have bought. I have a close relative that owns the Wolf line of the same exact products that I have from Viking, and I have used their products before I bought the Viking products. The Viking does everything like a commercial grade appliance would do but its not commercial grade so it does the effect for our household, in general. And it does work 20% faster with me cooking on a Viking than on a Wolf. But at the same time, the Wolf that I used was three years older than the newer series that most probably came out with the changes that they have. As for the dishwasher, its great and it matches all my appliances but I wish it was more fancy enough. If I have to pick a dishwasher all over again, I would have gone with Sub-Zero. Even though I didnt like the interior much, it is a little bit nicer in the features that Ive seen on the newer ones. Other than that, everything else seems fine and well-warrantied.

Viking Professional Microwave VMOC205WH - Purchased this $1000 microwave as a Christmas gift for my wife in 2010. It replaced a 20 year old microwave (that still worked). Will not pop popcorn to this day. My wife noticed a place in back that looked like rust a couple of years ago. It has progressively gotten worse. I finally contacted Viking and told them that their stainless steel (inside) was rusting. I was given a Viking service center to contact. It had started sparking inside at rust occasionally. The tech came out and said he was not going to charge service charge because it was obviously a manufacturer defect. Stainless steel is not supposed to rust. He took photographers and turned in report to Viking. I called Viking and they said they needed photographs, to which I replied, the tech has already sent them. Approximately two months later, I received a call from tech service center (not Viking) that Viking was waiting for receipt. I contacted the store that I purchased the microwave and after much searching, found invoice and forwarded it to tech center who sent it to Viking. Their response was it was out of warranty. I had a 20 year old $200 microwave that performed well, yet this top of the line Professional unit didnt make it two years and then would not stand behind their product. Getting ready to replace stove and refrigerator. Guess which brand that will not be considered? Very disappointed. The place where I purchased unit said that Vikings service was horrible. I can certainly testify.

I sold all brands of appliances for 30 years, when I retired I bought a 30 in dual fuel Viking range. The way they are built, the customer service I got and my customers got over the years was by far the best in the industry. This belief paid off when after 5 years my range oven liner crazed. Because the liner could not be replaced or repaired Viking replaced my range with a New model at cost. Best Service Ever!

Our Viking our refrigerator door fell off its hinges! Cant say enough about how the service dept responded, replacing our older and damaged fridge. Had numerous problems with control panel and the alarm continues to go off and temp in freezer is not constant. It shows high temp in freezer and alarm wakes us up in the middle of the night and also goes off during the day.

I liked the look of the Viking brand. It has a really good reputation too. I had it in an old house of mine and I wanted to go back to it ‘cause I hadn’t had the best experience in between that with another brand that I had. The Viking range has great quality and it works well. I had one problem with it and Viking was right on it. They got someone over to fix a burner that wasn’t firing. Other than that, its been great.

30 Viking Gas Stove/Oven - Lots of issues with ignition, an expensive repair that you do not want. Viking should provide a YouTube video on how the do it yourself with reasonable priced replacement parts. Window seal in oven is falling out. Knobs are getting loose. Black paint on stove top surface scratched very easily when removing and replacing iron grates. I paid over $3K for this and cannot believe how poor the quality is. I will dump this heap and buy a Wolf.

The quality has been pretty good. Their features are the same as any other brand but as far as what Ive heard, Viking is very efficient. Initially, we had a problem with the smell of gas. Every time we turned our range on, only part of the burner tube was lighting up and the other one wasnt. When the Viking guy came, he showed us what was happening. He told us to turn the oven all the way up to 450, then bring it down to the temperature that we want. After that, we have not had any issue.

Our Viking range has been pretty good and I like the griddle top, but weve had three times now where I don’t know if something is wrong with the board or the plug. It just stops working and we unplug it, put it in a different plug, and it still wont work. We had someone working on the washer and he was here three weeks ago. He said he was going to look into the range, but I haven’t heard back from him so I need to call them.

Viking is good stuff and made in the U.S, and the quality of our range has been good so far. We wanted a big range and the dealer was well-versed on the product.

We saw Viking ranges at our friends houses and among the other brands, they looked the nicest. So, we decided to buy one and our experience with the team at the Viking dealer was perfect. also, the overall quality of the range has been great. My wife does all the cooking and she likes the range. And if she is happy with it, I am happy.

Forget the fact my 2010 Viking oven has never heated properly or that we couldnt use our 2010 Viking dishwasher for 5 weeks because we couldnt get a part to fix it. Now, we have been without the use of our 2010 Viking refrigerator for a month. Five service calls, five missed days from work to wait for a repairman, and now, the repair service says it’s not fixable. Its two years old! We have called, emails documented and Viking says they will review the case. An hour on hold today, waiting to talk to a supervisor and all she could tell me was to wait for someone from the distributor to call me sometime. Thanks, big help. Do not buy Viking products. Let me know where to sign up for a lawsuit. We have spent hundreds of dollars on eating out and lost food from the broken fridge. Not to mention, our custom cabinets were built specifically to the specs for these products. If I spend the money to buy something else, I will have to re size all our cabinetry. So frustrated.

I owned a 4-burner Viking range back in 2005 and they were good. When we built our house, we tossed back and forth with other ranges. But we went with Viking once again. I couldnt settle for something else and it seemed like I was settling if I got something different. I like the different top for the broiler. We use it daily and were very happy.

I put in a gourmet kitchen so I wanted the best appliance, and since Viking is a well-known brand, I then got a refrigerator from them. We purchased it at Ferguson in Scottsdale and the gal who helped us there, Veronica, was very knowledgeable and she had great suggestions. Also, she knew what she was doing and I appreciated her input on appliances. I had a Sub-Zero one time, which I hated and I tore it up. On the contrary, I love my Viking refrigerator and the freezer. I love that my Viking is big and so spacious, and I like the soft-close drawers in the refrigerator.

Viking range is great. I love the way the stove boils the food and cooks it. It has a whole setup on it. You dont see the flame come up but can adjust the way it goes. Its also safer for children. But right now, its not working and it needs to be fixed. We called customer service about it and they called a contractor. Were still waiting on the parts to come back. The wires burned up so we had to replace the whole surface. Once I receive the parts, I should be doing great unless they need it to be replaced.

Weve had Viking products for a long time and weve enjoyed them. I like the look and they work well. We got a new refrigerator a couple of years ago but we have a lot of new products. I like my oven and refrigerator, but our other one died. We tried to fix it a bunch of times but we ended up just having to replace the whole thing.

I wanted a Viking range for decades, so every time I looked at commercial-type ranges, it was usually either Viking or Wolf. But, Viking has always been the commercial style range that I wanted, but I put it off for years and years because I wanted the double oven size with six burners. Then I realized that to get the one I wanted, it would involve remodeling half of my kitchen to make space for it. So, I finally decided that, instead of putting it off because of that, Im just going to get the 30-inch one, so it would fit into the existing space. And so I did and Im happy. I bought ours at Colders, a furniture store, and I worked with someone who specializes in Viking ranges. It is an authorized dealer.Ive always had electric ranges my whole life. And one of the things that I havent liked in the past about gas ranges is the gas oven. Id prefer an electric oven and a gas stovetop. And now that they make dual-fuel ranges that are the perfect answer for me. Also, I just like the ruggedness of it. The hole that you put the pots on, theyre like army tanks. Theyre big, heavy, iron grates that are just so well-built. And the whole thing is heavy-duty that can last a lifetime. I like the simplicity of it, too. The electric range that I replaced was all digital. It had all kinds of extra digital features that I never used. This one has mechanical knobs, and everything works perfectly.However, the caveat is theyre expensive. So, you really have to be dedicated to cooking. If they were cheaper, I would have bought two. You really have to want that kind of a range before you are willing to spend that much money. Other than that, from the performance and quality of the Viking, it is 5-star all the way. It would be my top recommendation for a commercial range.

After only 1 1/2 years my Viking range began to smell like gas when the temperature was set below 300 degrees. I had SoCalGas come out to check it and I was told the gas emission was at a safe level. A couple of years later one of the $62 lights inside ceased to function. Finally, the last straw, at the age of 5 1/2 years the oven didnt even heat up past 110 degrees. I had it repaired one week ago by having the spark igniter replaced, as well as the light. The oven worked only once after that. I have had other ranges in the past and not one of them has been as sub-par as this Viking. It is pretty to look at, but thats not the point is it?

We heard that Viking Ranges was one of the best but my wife and I dont feel that way anymore, and well never buy a Viking again. It was a terrible experience. We bought our range and had it over five years. Something happened to the temperature button so that we could only cook at 350 or above. They came in to fix that button and it was gonna be $1,000 to fix it.When they went to fix the button, they moved the stove and they said that on the bottom theres electronic wires that shorted out the oven when they moved it. The service people said it was a defect on the way they made them and now they make them with some type of insulator that protects the wires from shorting out. But thats not available to our range so we had to purchase another one, and we wound up getting a newer model that has that. But we had spent over $2,000 on the newer model that doesnt have a gauge that people can see the temperature on. We have to put something inside of it to see the temperature. There was also no clock on it. And It was more expensive than ours. Its ridiculous.I could buy something for a quarter of the price that I would be more happy with because weve used Wolf before as a higher-end unit in a lot of our rentals. Weve used much less expensive stuff which weve had for 20 years and we didnt have these kinds of problems. Viking is just a name brand and they probably shop out all their service and have no parts after five years on a unit people purchased. Its unbelievable. I dont know how they got their name but Im sure not from what weve experienced. Its just an oven and it doesnt do anything special. It cooks like everything else is supposed to. Name brands impress people. We could have bought a new oven from somebody else with the money we spent to fix our situation.