Range came with griddle not working and oven not working. Griddle was repaired, but still waiting for oven to be fixed, months later. Very disappointed after spending $9900. When we called up last week, we were told to wait, that it takes a while.

I liked the looks of the Viking range and the sales rep was knowledgeable. He knew what hes talking about and he also gave me a good deal. The range works and I like it. But if I were to change anything about it, I would put a clock and a timer on it but the quality is pretty good. I also like the double ovens and having a smaller oven. It cooks better, too.

We went to a dealer called Builders Supply that sells high-end appliances since the contractor sent us out there to go look at ranges. We looked at Viking, Wolf, KitchenAid, and GE. But my wife picked the Viking 48-inch range with two ovens because they had an extremely good reputation and my wife liked its appearance and the way it operated. It was delivered in October, but I found out that an installer had to set it up so we paid some people to do that. Then it turned out that the hinges on the larger oven were bent or broken and had been that way when it was shipped to us. We were told over and over that they were moving their parts supply deal from Mississippi to Atlanta. That was what was holding it up and it was just a matter of a few days before it would be done then we would get the hinges. But it took forever to get them to the point where the people at Mr. Appliance, their warranty contractor here, called me repeatedly to apologize. So it took a little over four months to get the hinges. Consequently, the stove is right now a little over a year old and for the first four months, we didn’t use one side of the stove. But because this is a $13,000 stove, we thought it would have been a better deal than that. But when we finally got the hinges, everything seemed to be fine. We only had a problem with leveling it, but when we had some people come out to level it, it worked fine for a while.Another problem was the indicator lights didn’t come on anymore. We also noticed that things were cooking too fast so I bought a thermometer and put it in the oven. But when I set the oven on 350, it came up at about 425. It clearly needed to be redone from the standpoint of recalibration. This has now been the week before Christmas. Mr. Appliance sent a man out and he looked at it. He was really good and knew what he’s doing. He figured out that a part has gone bad and its not doing what it’s supposed to do to regulate the temperature in the oven. Also, there were fans in the back that didnt work anymore. So if it’s supposed to cook at 350, we set it on about 250-275 and regulate to see if we can get it there using the thermometer that I put in. The technician came out the week before Christmas and I was told that it was no big deal. We just order the part and have it in. Since its been 2 weeks, I called Mr. Appliance. Their rep said that they might have a delivery on Thursday or Monday of next week and she would call me if my part was in that order. I now have a $13,000 doorstop, sitting in there, not able to cook in the major oven anymore. So were disappointed at the quality of our purchase. And when I call, I don’t seem to be able to get anybody on the phone over there. I hated the dealer too. They sold me some parts for the range, one of them being a $250 skirt that goes across the front, which hides the legs. It turned out that when we got it in the house, it wouldn’t fit. Somebody had taken it out of the box and the box was thrown away. When I attempted to return it because I couldn’t use it, they told me they don’t take anything back if it’s not in the box. This is despite having just bought close to $40,000 worth of appliances from them. This is the worst experience I’ve had so I would never go in there again. This stove has been a freaking nightmare and this experience stinks! Viking doesnt do what they say they’re going to do. I’ve spent nearly 50 years in business and customer service is the most important thing you can do. But you get nothing from Viking. If somebody asks me about buying a stove from them, I’m going to tell them to not walk but run in the other direction. If it doesn’t get better quickly, I’m going to have my attorney sue Viking for deceptive trade practices under Texas DTPA, which gets you triple damages. I’m going to take the $39,000, buy a Wolf stove and use the rest of it to take ads in the paper stating not to buy a Viking.

We liked what we had heard about Viking then we have a friend that put in a Viking and we liked the setup of it. We got the built-in refrigerator and its not as deep as a regular refrigerator, which we like because things dont get lost in the back of it, but its taller. We like the door, the freezer section in the bottom, and the way that the drawers are self-closing. We can arrange them to where we have a place at the bottom that we can put platters into or a pizza box or whatever we want to. We also like the fact that everything was made out of metal. Aside from the refrigerator, we also got the French door double oven, the six burner cooktop with the griddle and thee optional griddle, the vent hood, two warming drawers, and a microwave, from Viking. We love the quality of our Viking appliances and we would recommend them highly.

The Viking appliances came as a package with the house that I purchased and I was like, “Wow, these are really good appliances in the place.” I just had contact with Viking Refrigerators when I was registering the appliances. I needed to register them for them to be serviced under warranty. But I was a little surprised that sometimes the serial numbers and product numbers didn’t go into the side of the appliances. Then I would call Viking Refrigerators and they gave me a procedure for dealing with this which made the whole process of registration a little more complicated.We just had our Viking refrigerator serviced because the ice maker was not working properly. Apparently, it was freezing the water on the way in. It took a while to get people to service the refrigerator, then they had to order the parts. It has been a week and a half now since the repair and the same thing is starting to happen again. Ive been seeing water freezing and dropping down, so I’m about to make another call to Viking Refrigerators in the next couple of days. When the technician repaired the refrigerator earlier, he said, “I’ve changed everything that I could. If this doesn’t work, I don’t know what else would.” But I was a little baffled that six months into living into my house, my super expensive, top-of-the-line Viking refrigerator didn’t work and then they serviced it, and now there’s water frozen. When the water seeps, it starts freezing, and the frozen thing eventually blocks the water in, and that was what also happened the last time. The quality of the Viking refrigerator seemed nice, but I was a little surprised that something so upscale with such a great reputation had this kind of failure in the first six months of its life. The refrigerator was covered under warranty because the Viking appliances came with the same one-year warranty that the builder gave. But Im going to reach out to Viking Refrigerators and find out if I can extend the warranty because I’m a little concerned and we’d love to have that extended warranty.

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.

I have several friends who have Viking Ranges and they all have raved about it. I use it often at their lake houses, vacation homes, and homes. I purchased mine from Elite Appliances in Dallas and my personal contact was Jeff. He was the most responsive vendor I’ve ever worked with. He would follow up on a regular basis via email, phone call, and text messaging. I was very impressed with him. He really took me on as a very personal customer and he was very good about understanding what I really needed. I was buying five or six different Viking pieces which was a big order that I’m sure was small to him. The product quality is exceptional and the range itself is very sturdy and more commercial like.

Initially, we had a difficulty with baking, and then the temperature just cut off. It ended up taking an hour and a half to bake one sheet of cookies after it had warmed up for a good 20 and then 40 minutes. It took a long time. Someone came out, and he said nothing was wrong with and it hasnt done it since. But so far, so good.I live in an area that is lower population. We dont have as many service people to service. Initially, I was told I would have to wait a month to a month and a half for someone to come out and look at it. I pleaded with the gal on the phone. “Well, it’s just before Christmas, and I have a four-year old. And were looking forward to baking.” Lo and behold, someone had availability in their schedule. She called me right away and said, “I can get you in right away. Are you available?” I said, “Of course, I am.” I was disappointed in that. I said, “Gosh, if I had any future issues, it would be a bummer to have to wait that long for service.”In addition, I can’t get a pizza pan to go all the way in. Its not the depth of the oven. It just needs to be an inch and a half further in depth, and then a regular pizza pan could fit in. That was shocking to me. We ran into it on the first day of our move. We had the movers here and I thought, “Oh, Ill just pick up pizzas and cook them in the oven.” Because we live a ways out from any pizza place. I had to cut all the pizzas in order for them to fit into the oven, which is a pain in the neck. And then anytime I go to fix a pizza, I cant use the basic pizza pan, which is a bummer. Other than that, Ive enjoyed using the stove top, and the oven has been great since. Ive been happy.

I know about kitchen brands since we have a restaurant, and though Wolf is my favorite, I went with a Viking range for its size. I like the Wolf way better. I like the way the Wolf looks more commercial. Vikings a little modern for my liking but I enjoy that it fits in our tiny condo and its a commercial range. However, it was installed crooked and its still crooked. It slopes, so the trays slide out when Im cooking. Its dangerous when Im cooking greasy items. I dont know if the guy that installed it is also the reason why it doesnt ignite properly or if its a Viking problem, but it explodes when I try to light it. I havent been able to use it for quite some time and Ive tried to get the guy out to fix it. Ive reached out to them a couple of times but he is a no-show and a no-callback. On the other hand, I called Wolf for my Sub-Zero at the same time I called Viking, and the Wolf guys were on it.

Bought Viking double oven, cooktop and dishwasher March, 2018. After opening the items, the oven and the dishwasher were damaged. They were heavily damaged with dents so deep that there were holes. After weeks of complaints, numerous talk with customer service rep, I am still nowhere. About a month ago, I was finally granted a replacement for both of them. (Even though the entire time, so, the last 4 months I was told that the parts are arriving).Now, today, Sept, 5, I decided to call and make an official complaint against Viking dept handling my case. A person called TONY, said he could help. After he realized that I want to file a complaint, he started avoiding the issue. I asked for a supervisor and these were his answers: none is available, they are all in a meeting. I could hear laughter in the background. He started mocking me as well. I asked for an email of any supervisor and he said that he is not authorized to give out their emails!!! I still cannot believe the disrespect shown towards a customer. Complete lack of professionalism as well. If I had known that this is going to happen, I would have never bought Viking. I DO NOT RECOMMEND BUYING VIKING RANGE.

We bought USD 38K of appliances from Viking, and there is one advice: Never buy any Viking products. The Fridge stopped three months later. The wine cooler was fixed 5 times. The oven door paint peeled after 3 months. Worst service ever.

The people who repaired at our beach house in Florida did a great job and they were very nice. They got our Viking fixed. But when I spend that kind of money on appliances, I shouldnt have to have them fixed, especially two of them the day they were installed. The way the world is today, it took eight weeks to get somebody to fix them. It was not a good situation.We will not be buying any more Viking appliances, though we bought a lot in the past and they look great. We’ve been very, very disappointed with the quality of them. It has gone downhill. Weve had problems with a lot of the appliances we bought lately, starting with ones we bought for our ranch. I bought five new appliances in the last four months, and after they were installed, the oven and the dishwasher didnt work.

Viking Ranges were at the store that we went to. We talked to a Viking rep and also to the salesman and our experience was very pleasant. They were very knowledgeable about the product. We got the six-burner range and we liked the size of the range and the burners. The quality is also very good. I like the convection oven because I’ve never had one. The range is everything we wanted it to be. It’s very easy to use and easy clean.

We liked the people we bought our refrigerator from and they recommended Viking Refrigerators. We were going to go with Sub-Zero but they steered us in this direction. However, our Viking freezer keeps breaking down on us and we have a lot of ice forming at the bottom. Weve had, at least, four service calls and were due for another one cause more ice is accumulating at the bottom part of the freezer. Having people service a call has been a huge inconvenience cause I have to be there. The window of opportunity is like from 12:00 to 4:00. Service guys are sent out here which is great and the freezer works when it gets fixed, but I wouldnt recommend this appliance to anybody else.

I like that the burner of the Viking range is bigger than the other ones so I bought it. But I dont like the range. There is too much problem with the oven. Within six months, the oven is not working properly and there is a problem with the cleaning. The large shaft doesnt come out. So you have to maintain the range. When I turn on the burner, it goes right away sometimes but sometimes it takes four attempts to put on. Viking sent me some specialist and they told me there is a problem with the part. But the range is just one year old and its expensive too. I never recommend this product anymore.

We have had Viking for the past 12 years. I chose to buy Viking because I love to cook and I love the way you can cook and the refrigeration and the ovens work. This refrigeration we have has improved a lot from the one that we had before. My favorite thing about it is that the fruits last a little bit longer than a regular refrigerator and that the door works better because it’s make out of solid material. But I’ve been having a lot of trouble taking the stickers out of the inside of the refrigerator. I had tried everything and I still have two and a half stickers that I haven’t been able to take away. Also, its a little expensive but I will highly recommend Viking.

We were trying to do a fixer-upper and we needed to renovate. Then, our realtor recommended Viking to us and we consulted with them. We went to a showroom in Reno, New Jersey and we also saw some from P.C. Richards. We did some research online to know what models we like then, we went to the showroom and ordered Viking. Their reps were all good as they know their products. We talked about what we wanted and they gave us a number of options and recommended all the different products. They gave us the pros and cons of each and the price point too. It was informative. However, we had a couple of issues. We ordered a professional range with a Viking label on it. So, we called the person and complained about it. Then, they sent out someone to fix it and it was fixed yesterday. Also, the LED light was not working on one of the double French ovens for some reason but the oven was working. The guy who did he fix said he would submit another ticket for us to order the part then they will come to fix it. Other than that, the quality of my Viking is good. I am happy with it and compared with Sub-Zero, which is one of the main competition, Viking has a good price. It is also well embossed.

I went to a place called Ferguson which is like a home builder showroom and I looked at all the different refrigerators. I liked the interior of Viking the most, and the way it looked and the way that it was organized inside very much. That was the deal that sold it. However, when the refrigerator was delivered, they must have dropped it which caused a series of things to go wrong with it. It was replaced right away and we’ve had the one that we have now for two months. It’s working fantastic. I love the layout and the drawers for the meat, cheese and vegetables. It’s so easy to use and I also like the door where you can put a variety of things. The first time, I talked to the dealer when I registered my product and the second time, since I had an account already, I logged on to that account and registered the second one. We dealt with a third party that was the repair person for Viking and they were very good. They came in from Austin to work on ours. We have the dishwasher too which was a bonus when we bought our refrigerator. I didn’t care for it at all at first because it was very different from an American dishwasher where it dries everything completely because it’s eco-friendly but I understand now how it works. So, Im really enjoying that too and I love it.

Things have been going well with Viking. We bought the apartment a year ago, so weve had the Viking oven for a year, but it was purchased in 2010. Its quality has been great and we like that it has been really consistent with the heat and the controls from the top. We had some issues with the dishwasher and it couldn’t be replaced or fixed. But we just had the recall on the oven and the service of the team that came out was good.

Ive known all my life that Viking is a good brand. They had a pretty convenient package at Pacific Sales and their people are very professional. We are renovating and so there was a refrigerator, washing machine, microwave and two other items that all had matching faces, so we decided to go with that. The pull out ice tray of the refrigerator is pretty cute. There are little hiccups with the fridge but its quality is good.

I find the Viking refrigerator a steal of a deal. The quality of the refrigerator I received is good. I like its overall look, its aesthetics. The product was still under warranty and I tried to have it serviced because I was having an issue with it. It kept freezing up and then it would have to be defrosted. The service guy that they sent out said it was of a bad design and something that those refrigerators were known for. About a year, they had a bunch of them and it took a while to catch all of them. However, everything got fixed. The customer service has been fine too.

My husband is from Mississippi and everybody there has a Viking range. His mom had a Viking range and its just a family thing. I used to have a Thermador and I switched over to a Viking when my Thermador went out. I bought it online. The delivery was fine and it showed up on time. I had a professional come and install it. Ive had my Viking for about three months and I love it. Its a convection and its dual fuel. It is heavy duty and it is very easy to clean compared to my Thermador.

My wife liked the style as well as the lights of the Viking Refrigerator and the salesman in the store recommended it. Their customer service was also the best. The only thing were not crazy about is the ice maker. Its got the arm but I dont know if its done on sensors where it doesnt overflow and doesnt really fill the refrigerator in. But then Viking is great and we love it.

I was looking at the Viking refrigerator and it was fit for what I wanted it for. It was also better priced than most of the other commercial units, so I decided to purchase it. I have it in my home for a year in May now and its a good refrigerator. But I had problems with it and I had technicians out here at least four times to work on it.I had a tech out twice for the icemaker when it wasnt working. Something had burned out in there so they had to come and replace that. From what I could tell, these repairmen were not familiar with these products, so they were not too sure. They were constantly making phone calls asking someone else how to do things but most of all, it was like some of these things were failing inside of the refrigerator. I also had a problem with the water dispenser. The rubber over it was broken and Viking shipped one part out. Then the repairman was out for that but it still didn’t work properly. So now, I’ve been waiting for this thing to be fixed and it has been three months. Aside from that, the BlueZone bulb burned out when it should not be going out after only seven months. I didn’t even have the refrigerator for a year. So, I had to buy another bulb which was a hundred bucks. Then, the refrigerator kept beeping after I replaced the BlueZone bulb, so I had to call somebody to come out to turn off this annoying beep. It was weird. All in all, Viking hasnt fine-tuned some of the little things on their product and everything there needs to be looked at. Even the replacement parts werent fitting and I don’t understand it. It’s also a little disappointing. I haven’t even paid the thing off and I’ve had the service guy five times out. They need to care more about customer service, too. The refrigerator is under a three-year manufacturer’s warranty but they wouldn’t replace the bulb. First, they told me that they didn’t have the bulb. So, I got the bulb at no cost. Then I didn’t hear anything, so I followed up with them and they said that I had to go back to my dealer, buy the bulb from them, and let them come and install it. Not only that, when I called Viking, they didn’t have the bulb in stock and I had to wait four months for someone to get this stupid bulb in stock. But Viking sells an $11,000 refrigerator, so they gotta have the replacement parts.

I like the idea that Viking is made in the US. I also like the idea of the prestige of the brand. I fix and flip houses so whenever I have it in the budget, Id like to go Viking because it helps with the resale. Their customer service is very accommodating. There is a bit of a challenge of me being on the West Coast and them mostly in the South and the Eastern Time Zone. But I have no complaints. I like the styling of what they do. I like the industrial look of them and how the range fits into a home. Sometimes, the Viking ovens can run hotter than they should. So I had a crispy turkey for Thanksgiving. But that was kind of my fault.

Purchased a complete kitchen full of Viking professional series products in 2008. In 2011 the microwave quit working. In 2011 the stove top igniters are always trying to light a lit stove. 2011, dishwasher spray arm fell off (plastic broke). Ongoing is my fridge freezer side by side. Too warm on top but frozen veggies in the crisper. The oven always seems to take a little longer to get to temp then in 2014 would never get to temp. Have called the Authorized Viking distributor and have always been transferred around. I have been pushed to an authorized repair company and been fleeced for labor and materials. Dealer came out for dishwasher and after talking on the phone for an hour told me it would be over $500 to fix. I paid him for the service call and found the part online, and put it in myself. Took the microwave out and just bought a GE. No one wanted to work on the micro. Pulled the oven out of the wall, called the technician and he came out to troubleshoot. Told me the lower element was out. He quoted me over $550 to fix when the part came in within the next few weeks. I paid him the 140 for the trip charge and service call and found the element online for 111. I put it in myself. An absolute hassle and this is unacceptable for appliances that are supposed to be top of the line. Never, I mean never... NEVER will I ever buy another Viking product. Pure 100% crap. I have a mother in law apartment that does not have a single Viking product. Never have issues. I have Kohler throughout the main house. Hardly ever an issue. If there is one, I talk to KOHLER and they send me what it takes to fix. I cannot wait to remodel my kitchen!!!

I like my Viking refrigerator. It is a little less steep than my old one but I needed it for my kitchen and its good quality. I liked that it was the same brand as the Viking Range that I was buying. That was what I wanted with the refrigerator and it was countertop too. And the air filter that is in there is pretty cool. I worked with a guy from Viking quite often for my business and he was great. He was like a friend and my experience had been good.

Problems with oven and burner not working: Range was purchased & installed. After the installer left one of the burners did not ignite. Called the store. They sent a service man to adjust, then it worked. The oven would not stay lit & had 2 servicemen out to check the problems. After the range was dismantled the problem was found (fan plugs not connected) & put back together. Not happy with the store that I purchased it from. NO help at all get problem resolved. Works ok now.

My daughter got a KitchenAid but I don’t like it at all because when you close one door, the other one doesn’t close all the way or it stays open or you have to open both of them. Every time I go over to my daughter, I try to clean her refrigerator and five minutes later, the fingerprints are right there back again. It just really annoys me. Im kind of a brand name person and Viking means something that’s classy. I like the look and style of it. I like the weight and the handles were strong. All my appliances are very personal and I have to like the way they feel.Everything has been good with my fridge but I havent quite figured out how to work the panel on the door as far as changing the temperature and I havent really investigated it as far as the manual goes. But it stays cold. I like that it doesn’t show a lot of fingerprints.I do use a cleaner on it, but it stays on it. It keeps the fridge looking good for quite awhile. When we ordered it, it had the other grill on the bottom of it but when they delivered it it had the solid tray on the bottom. I think it was new change but I like it. Also I do like the separate compartments in the freezer. Theres a couple of shallow ones and the bigger one on the bottom.I love my Viking refrigerator. I would get another one. Some people think youre going to get Viking just because of the name but I did try to have an open mind when I went to purchase my refrigerator and checked out another one. Maybe I did buy it because it says Viking on it. Im going to have the fridge for a long time, so I might as well get the one I like.

Viking Ranges look beautiful that’s why I chose Viking over a different name, also because of the quality and the name behind it. I wanted everything to match, so I went with the range and the dishwasher as well. The range has worked really well, but the dishwasher had problems when it was first originally shipped. The team with Viking came in and had to replace two parts, but for a brand-new appliance having two new different parts, having someone come in was not something I expected. In the future, I would stick with the actual cookware and not the auxiliary accessories.I have the standard range and stovetop, but its built well. Everything on it is really strong and really sturdy like it would be lasting a long time. I dont worry about if its gonna break if I move to someplace Im gonna have to be of if Im gonna end up replacing it in the next five years. On top of that, I really like the timeless design, where it wont go out of style if I switch from plain marble to black marble. Its not something Im gonna have to replace.

Our experience with Viking has been great. We have been chefs for 25 years and we love to cook in Viking. We like the quality, the sturdiness, the heat that its providing and it can cook very evenly. We use it at home and we also love the convection oven. Working with the Viking Range is great and it makes you love cooking.

I do like my range so far. It heats my food which the oven is supposed to do. It feels sturdy, reliable and doesnt have a lot of bells, buttons and whistles. It looks as though it will do what its supposed to do for the next 20 years. My expectation is that because it is expensive, Im going to have it for a long time. It is easy to clean. Im not a big cook, but my understanding from people who do is that its important to have the temperature consistent inside of the oven. Thats one of the things that Viking is known for - even heating. So if ever I take up baking, Ill find that to be true.

I purchased a Viking 36 all fridge and all freezer to match the decor of the kitchen and have had no issues with the fridge until 3 months ago. The bottom evaporator behind the crisper drawer has been leaking onto the bottom of the fridge and onto the floor daily for the past 3 months only to find out after spending much time and money to try and get this matter resolved to be told by Corporate that the replacement part is no longer made and that I could purchase a new unit at 50% discount off of retail. Albeit a nice gesture but not interested in spending $4K plus on a new fridge that wont match the side by side freezer for a defective matter with the unit that the manufacturer has had in the past and doesnt stock the product or part. Something needs to be done that will solve my problem and make me sign the praises of the Viking name but I gut now, its not working for me!!

I have a Viking freezer and a refrigerator and I haven’t been really pleased with either one of them. Ive had the refrigerator for eight years and it was the refrigerator of the home that I built. The problem Im having now is the coolant and there was some defrosting in it. The technicians had replaced it and tore this thing apart, but Viking sent them a defective part. When the technicians found out about it, they had already drained all the stuff out of the refrigerator and started putting it back together. The refrigerator has been down for a week now. We’ve been looking for parts for three months and it’s just not been a good thing. The refrigerator door doesn’t close right and the guy was trying to work on that too. The freezer seal has always been an issue as far as the white trim and we’ve replaced that a couple times. The refrigerator itself is fine, but as far as the room goes and the expenses, I’ve had a lot of difficulty with it and the freezer. Ive had the ice maker repaired and its been a terrible experience. I don’t think I’d buy another Viking. If someone asks me about them, Id tell them not to get a Viking.

In the last three years, the ice maker in my Viking refrigerator at home has been fixed by the Viking authorized guys, but it has some manufacturers defect as the ice maker stops making ice over and over.

We bought a brand new house and all the appliances were Viking. The original refrigerator that was discontinued was really substandard in the sense that the design was flawed. The freezer is at the bottom half so anything that tumbled from the refrigerator fell on the freezer and the freezer frame was dented. It kept getting dented. I wasnt very happy with the quality so I had to replace that with the model that came about after it was discontinued. I was trying to replace the bottom freezer and I called their parts department and one was better, but the other was charging me $2,000 just for the bottom freezer while a new model costs $3,500. Theres just no recourse as far as their customer service. In addition, somebody recognized that the design was flawed, so they changed it. The freezer frame was no longer stainless steel. It was very very hard plastic and it didnt jut out anymore. So, its horrible that such a design was at all created. There was no quality control. We then got a new refrigerator from Best Buy and they were pretty good except for the delivery that had so much bumbling all over the place. The first people who delivered it didnt know how to handle refrigerators because the foot was dented. Im very dissatisfied with all the Viking appliances we had and Im never going to recommend Viking ever.

I purchased my 36 dual fuel oven the summer of 2005 and had installed by mid-fall. It hasnt worked properly since the day I bought it. I threatened legal action after the first oven was installed as the the burners would not ignite and the oven would not maintain a consistent temperature. After several months of frustration and battles, they replaced the unit with a brand new one which has not worked properly since the day it was installed. For the second Christmas in a row, I have not had an oven. I have manually lit the burners for 2 years now after spending a small fortune on replacing ignition units. There has not been a six month period since the unit was installed without one or several repair calls. Viking has no interest in standing behind their products. I know several people personally that have purchased Viking products and got to the point of legal action because of their appliances not working. One in particular installed a wall oven only to have the glass melt off and fall onto her brand new kitchen floor the first time she used (thank God someone wasnt standing in front of it).

I have known about Viking for a while and I know it is a good brand. Were happy with what we have so far. I like the refrigerator, its lighting and layout.

In 2007, when we had our hood installed, we thought the contractor installed it wrong because we could not get the waffle plates out to clean. A service technician was ready willing and able to come and take the whole thing apart, but thank God I also called another technician who came first and said that the motor was installed correctly but that there was something wrong with the design and the filters were not able to come out. I called Viking and they sent one of their technicians. This guy sat on the stove and told me to look carefully. He said, You have to punch in this side while pulling down and shake it around a lot.Needless to say, that idiot was out of my home in a flash. I had not yet paid for all of our appliances with the retailer: Viking 6-burner stove, two Bosch dishwashers, one Subzero fridge, one Subzero freezer, etc. A big bill. Eventually, a Viking big shot came to our home and redesigned pieces so that the filters could drop out easily. Customer service on the phone had asked me why I needed to take the filters out so often. Hello? I cook. Hate Viking. Today, June 5, 2013, the hood which has been turning on its own for a month with minimum heat blew. Wish me luck. Have to make one of many calls. Oh, and the burners in the oven had been replaced 3 years ago and I was told that I use my oven a lot, NOT. The burners cost over $1,000 to replace. Hate Viking.

We have had Viking Ranges since they pretty much came out. We are on our third Viking Range. When we remodeled our house, my husband wanted to get me something high quality because I’m a baker and I cook a lot. So we’ve researched and thats what came up. I like the way the Viking Range looks. We also renovate houses since the 80s and we always put a Viking Range in there. We flip higher end houses and people wanted Viking look or Wolf. We bought one Wolf and I hated the Wolf. I was like, Forget it. I don’t have to buy another Wolf. Weve bought plenty of Viking Ranges.The first one I had was a gas range and I loved it. And then we traded that for a dual fuel electric oven which I hated. The oven was much smaller and I couldnt fit all my baking pans. I couldnt even fit a turkey in it. I was really disappointed in that. It also started arching, spitting and shooting flames out the vent and the top. Wed called Viking to find out if there was any root cause. And they said not that they are aware of. So we ended up going through our insurance company in getting a new one. I got the Dual Fuel Viking Range. Its the four-burner. They did change the oven so its much bigger. Ive baked four cakes already with it and its only been a month. I wish they would have had one on the floor so I could have looked at it. But most people arent caring them because theyre so expensive.The people that I talked to at Viking have been very nice. But I wish we could have gotten more information about the other one that had started the fire. They didnt seem very interested and we still have that oven. They werent also going to take the oven so we figured we just hang on to it and see. Were thinking of making an outside kitchen and just tearing the oven apart and turning it into an outside stove. They also have people who came to hook a Viking Range up but hooked up the electric cord wrong. So then we didnt have an oven for a week cause it wouldnt work. Somebody came to fix it. They replaced the cord and took it right one on and that works great.

I love to cook and Ive always loved and wanted a Viking range for many years. We finally decided to get a range and Im very happy with it. Our Viking range is something Ive wanted for many years and it is fantastic. I love that I have six burners, that I have the option of convection and that its gas, since Ive always had electric. The team at the Viking dealer was wonderful and great but I was not impressed with all the demonstrations there. We also got a dishwasher, a refrigerator and a hood. Upon delivery, we had a dented dishwasher, which was not anybodys fault, and they replaced it which was fine.

Weve seen Viking Range in model kitchens and we decided to purchase from them because of the reputation of the range and its looks. We got the range, refrigerator, microwave, dishwasher, range hood. We ordered them online from Elite Appliance three years ago. We had them shipped to us, and then the contractor installed them.The range and the hood are great. Thats what theyre known for. Its sturdy, cooks really well and really fast. Also, the microwave has been fine, but the hinges on the inner compartments of the fridge broke, but it was just okay and Im still happy with it. However, the dishwasher is probably the only thing that I wouldnt buy again. It had a hose issue, so we had it looked at once. Other than that, we really love the range. It has been awesome and I would definitely buy one of those again.

Ive used Viking Refrigerators in the past through travels and Ive read about them in trade rags. I knew it was a high-end product and it was something I was interested in using once we upgraded our kitchen. We have a property that we stay at in Hawaii and they have all Viking products so we got to use them there. Ive only had them for a few months, but its been fine so far. I like the refrigerators size, commercial look, and the way it fits our custom kitchen design. When I was purchasing it, I knew what I was looking for and did everything online and only talked to the rep for 15 minutes to order. I had some questions regarding the warranty. I heard they extended it to 5 years and I want to confirm what the actual warranty is on it. Aside from that, everything has been great so far.

We had a built-in grill when we moved into the house about 40 years ago. We then replaced that and got a 24-inch Viking grill. When we decided to get a new stove, we wanted to match it up. Previously we had an electric stove. We checked other things like BlueStar, but we liked the looks and the style of Viking so we selected it. Its great and the heat of the range is so much even and it works so much better. The temperature control is really nice and I like the one pullout rack which is really convenient. The product is also easy to clean. I lift up the racks on top of this each day and I can dust underneath there. You can take the ceramic tops or the steel tops off the burners as well. It’s really nice and so much better than electric. It also looks like a million bucks and will never go out of style. It always looks like a professional item and is classy looking too. Its the best there is. The installers did an excellent job and we had all the trim pieces. We inquired about getting a broiler from them but Viking doesnt make them anymore. I’m going to have to have some Viking products when we move. I was in the Fire Department before I retired and all the fire stations had Viking grills and gas stoves. There were about 8-burner stoves and that’s where I first saw them. They always worked well. I am thankful for Vikings good products and am appreciative of them. I’d highly recommend Viking.

My range is perfect. There are no scratches or dings when it was delivered. The fridge arrived and was completely beautiful on the exterior, but on the interior, all the shelves were smashed and ripped out so I had it replaced. Now, Im waiting a door on the new one and a door for the dishwasher because they were both damaged in transit. Its unfortunate. But as far as how they worked, theyre wonderful.

I wanted a more professional range and for the price, Viking offered the most features in the budget that I was comfortable with as far as PTU, capacity, and self-cleaning. Testing was not offered by similar brands in this price range. The cooktop is great and the baking has been great. It was quick to get it from the company that I bought it from but I wasn’t thrilled with the third party delivery service they had. But it’s all fine. I’m happy with it so far. Viking accommodates different budgets, styles and features so it’s definitely worth looking into.

Im from Mississippi so its not hard to hear about Viking Ranges here. I wanted to support a homegrown company and I cook a lot and have heard good reviews about it. I also had some friends that had them and enjoyed them. I appreciate the way if I spilled something on the top of the stove or something overflows that has a lid on it, the cleanup on that is not bad. Its pretty easy for me to clean up compared to the last stove combination I had. However, I have not been very pleased. I have a gas top and oven and the gas oven has been very difficult to regulate. It takes forever to heat up, way longer than ever expected for the oven to pre-heat. I have to turn it on a good 30 minutes prior to and sometimes longer. I put my own room thermometer in there because I dont trust the temperature setting. I hate the way the gas comes on and off. Early on, I was having struggles with everything being too dark on the bottom and light on the top. My appliance man said, Youre not waiting long enough to pre-heat. Youre gonna have to wait. Im also frustrated with the oven size. I have a big oven and a little oven side-by-side. The little oven is half an inch to an inch too small. And the big oven, when I try to get something in there like two pans or skillets, they dont fit well either. I cook all the time and I prefer large groups. We have work entertainment that I do all the time. I tried to do two big pork shoulder roasts at the same time. It was in there for hours and difficult to get both of them in there the way the pans were. I wouldve taken an inch out of the big one because its not helping and put the inch in the other one. Theres also the fact that its hard to clean on the inside. Viking makes a big deal about not scratching anything and not using anything harsh on it so Ive been very careful. I have to heat it up just a little bit and then have a wet rag and muscle it to get it off. When I spill something over, grease gets on the aisles of the stove and I havent gotten those off. I cant get those off without having to use something harsher than they recommend. We bought the vent that goes over it and Ive been hugely disappointed in that too. Its really difficult to get the grates out to wash them. I cant talk to anybody if I turn it on since it is obnoxiously loud. I also bought a warming drawer and thats been okay but theres a little spring-like lever that goes on it to make it click into place, and it broke for some reason. The appliance guy said, Well have to order that part. And then he went to order the part and Viking had stopped producing those parts for a while. He worked on getting a part to help with the regulation of the temperature in the oven and called me to come out and put that one in. But I dont think its going to help and I dont see what its going to do. Overall Im dissatisfied and if I could get rid of it, I would. If I hadnt spent so money, I wouldnt be quite as dissatisfied. But when you spend that much money, you expect a lot.

Bought a brand newly built house with all new Viking appliances. The first week we owned the house, the doors on the appliance needed to be repaired. Then we had an electric short due to the range needing to be required. Approximately after 1 month of ownership, the defroster in the freezer died causing the refrigerator to shut down. We had to manually defrost the freezer every day for over a week before we had a functioning refrigerator. In August, 6 months after installation, the lights in the freezer stopped working. 3 months later, 4 service calls later, we were told the lights couldnt be repaired. Even heard the Viking tech tell the service guy on the phone there was nothing more he could do. Oh yeah, sometime between August and Nov, the ice maker died. So we have a very expensive attractive piece of garbage that isnt as good as our LG that was less than 1/3 the cost. We would like a refund in order to purchase a different appliance but do not expect that. A replacement is being requested.

Ive known Viking for many years then at one time, we had a good offer and my wife liked it, so we got their refrigerator. The quality of the product is good but I have a minor issue with the ice maker. Every time I call for ice, I cant get this to come out. The ice seems stuck, trapped inside between the box and the dispenser. The flap that opens up to drop the ice is always stuck. Viking has sent someone out, looked at it and said I would be ordered a new ice maker. But we have not gotten it yet. Other than the ice maker problem, the fridge performs well and everything works great.

When I was looking at refrigerators at Best Buy, I was with someone who had heard of Viking Refrigerator and said that they had a great reputation. The rep at Best Buy was a great salesman and very helpful, but we needed the fridge and we bought a Viking Refrigerator. It’s a great fridge and it works wonderfully plus I like its cold storage.

Having a Viking Range is something that Ive always wanted for quite some time. Theyre expensive, but at my age now, I am finally able to afford it. I enjoyed cooking and never had this stuff with a high-end range before. I enjoy Viking a lot. I like the six-burner. I never had that many burners before. I could do simultaneously more things on the stove instead of taking turns before. Theyre all have nice sizes too. With the classic, it is just a four-burner range, you only have two small ones. You couldnt put a big pot on it. Then youre limited only to two larger ones. With Viking, theyre basically all the same size. It gave me a lot of options. We had some issues with the installation from Monark Appliances which is the store where we bought the appliances. But after that, when we contacted Viking, they were quite helpful. We had four appliances we got from them and they helped me register all the products online. Then they gave me the name of a local appliance or service dealer who could come fix the issue weve had with the installation that wasnt done properly. Ive been happy with the service we received so far.

Dana is the cook in the family and he’s done lots of research on the Viking company. We also visited many stores and tried many models. This is his second stove. He originally had the 36-inch that was black with brass trim all over it and that’s what he really wanted to get this time. The oven enameling of the first range flaked off, so they had to replace it for us. The dealer was great and customer service has been very good.He really likes that there’s a smaller oven where we don’t have to heat up a great big oven to cook. He uses the griddle a lot and likes the speed that they cook at because of the high heat. He also likes the grill, the dual fuel and the six burners. It’s an impressive piece of machine and the quality of the stove itself is superior. The one thing I know that we both miss is that Viking has taken the clock off of the face of the stove. There’s no time at all, which we relied on for our time in our kitchen. But Danas very pleased with the stove. It has many features that I know he likes to use and we’re very impressed. It’s a Cadillac sitting in our kitchen.

Viking 48 Built in Refrigerator recall and problems - Ive had this refrigerator for 10 years and had custom panels to match our new kitchen cabinets made and install without problem when we bought it from the Great Indoors (now out of business). Shortly after, Viking had to replace a faulty compressor. Then a few years ago we had a recall for door hinges needing replacement, which they did.Last year it stopped cooling properly and I paid $350 to fix leaky refrigerant problem. Now, door recall number two happens (class action lawsuit). We were given the option to fix or replace the unit with a new one for a reduced cost of new. We chose a new one but wanted one that would work with our custom door panels as the first one was. I was told by a Viking recall rep that some modification of the panels might have to be done by an installer at our cost and I was fine with that. I ordered the refrigerator through the Viking distributor, Lakeview in Elk Grove, IL and was told 4-6 weeks. It took two months. The original service manager left company during this time. The refrigerator was installed and the installers said the original panels cannot be made to fit as we were told. An estimate of $2,000 for new panels, plus there were no handles so add that to additional cost I wasnt expecting. 4 calls to Viking customer support over 3 weeks and no help, just excuses and theyd have to listen to call records to see whose fault it was why this wont work. Lakeview was also contacted and I had to keep emailing/calling them to get help and they said it was in Viking’s hands but nobody took the effort to call me and keep me informed. I called Discover and filed a dispute to halt payment. That working for 3 weeks until Lakeview responded to Discover and said there was no way the panels would work because the owner customized the doors for the panels and that was not true. Both Viking and Lakeview knew my original model and serial number and should have been aware that the old and new units were not the same. Viking customer support called yesterday and left a message saying its not their problem that I ordered the wrong refrigerator. Now, I have a refrigerator without panels, no handles and to add to the ** is this $10,000 refrigerator has been freezing all my vegetables in the bottom keep fresh drawer! Bottom line, stay away from Viking!

Everything is fantastic with my Viking range. The brand was associated with high-end quality, durability and functionality and I wasnt misled, thats for sure. I really liked the fact that it seems like a commercial kitchen, but yet there are some modern aspects to it. It works how I want it to work. While I dont anticipate purchasing another one anytime soon, I have no doubts that if I ever needed another range, I would be coming back to Viking.

We got everything Viking here in the house. My in-laws have them and they like them. The double oven’s unbeatable. The quality of the fridge is really good. The tolerances on everything are good. Its solid. I close the door and I feel its not cheap. However, the compressor went out and I was shocked Viking couldnt give me a new compressor for the Viking. I had to get a replacement refrigerator, which I got a little bit of a discount but at the same time, I shouldnt have to buy a brand new Viking after it wasnt that long. Im not too happy and I found out its a Panasonic condenser unit that goes into the Vikings. I like to think weve got years and years of dependability behind it, but when I hear it’s a Panasonic condenser unit, thats not too reassuring.

I had always wanted the Viking brand and when I shopped around, I figured it was in my price range. I took it and my interactions with Reno’s Appliances were very good. I like all of my ranges features and the quality is very good. Id tell others to get Viking as well.

When we did a complete remodel of our kitchen in 2018 we purchased Viking range top, downdraft vent & dual wall ovens. Viking had a promotion going where they threw in the dishwasher. The dishwasher stopped working in late January 2019, about 8 months after installation. We called the Viking authorized appliance repair company. They sent a service tech out 8 days later. He informed us the dishwasher had a bad water pump and circuit board. Told us it would take a week or two to get replacement parts. Never heard back so after two weeks I called the service center and was informed the parts would be in late March which means were out of a dishwasher for over 2 months.I am a general contractor with over 40 years in the business and have never experienced a dishwasher failure. I guess that is why Viking is giving them away! I may go ahead and purchase a Miele and throw this Viking unit out. I dont know how Viking can justify two month wait times for parts. Im really happy that it wasnt the cooktop or oven with a problem but now wondering if we do have an issue with either of those how long will it take to get parts.

We built a new home 14 months ago and had Viking appliances put in it. But my Viking range has been broken for 12 of those 14 months. The repair guy would fix one thing and then something else would go bad or he would uncover something else that was already bad. They were out four times before somebody said, We dont ever do this, but we need to replace the range. So, I ended up getting an entirely new range. But theres not been one day that it hasnt been broken and a ticket was open. Also, if I make a call, it takes at least three weeks to get a response and somebody to work on it. At one point, I waited six weeks to get somebody to come. Thats not acceptable. Also, they are are saying, This part is stuck at.... I am so tired of all these ships because of COVID that are stuck in some foreign space station somewhere that nobody knows exists. But the product has been good once they give me the one thats working. I would buy Viking again because of the product. It was the follow-up that I have a problem with. A high-end company did a very big disservice to a good product because of how they acted post-failure.

I started my degree in design and have always been very into design, form, function and how things look. I go through all the magazines and when I saw Viking the first time, I thought I wanted those in my home. One of the main reasons I loved the Viking is because it’s very simple, the lines are very sleek, and elegant. I went to an appliance dealer in Spokane, Washington and the salesman showed me all of the appliances. Wolf is a little intense for me. Six months later, we had to hone in on what we were gonna put in the house and so we went to that dealership in Bend, Oregon. I kept bringing Viking up and the rep kept taking me away from it. He said the brand doesnt update and doesnt have anything new and fancy with their machine. But thats why I want it. I don’t want anything fancy. There’s not even a clock on my stove. First I was kind of taken aback and I thought, “Oh, I have to use my own timer.” Now that I’ve used it, it’s what I love about it. There’s none of those pieces that often have problems down the road. The temperature is very true to the dial. I have a thermostat in there and when I put it on 350 and I wait 30 minutes, it’s at 350. The refrigerator doesn’t have the water feature that a lot of refrigerators have. When I open it up, it’s incredibly bright and it’s like the heavens open up. You just see everything. I’ve noticed that I can also keep vegetables or fruits in the compartment for a longer period of time than I’ve been able to in the past. It’s interesting how many people have come in to look at the house and they’ve all made comments on Viking. It just works so well and accentuates everything else that is in this kitchen.

A Viking refrigerator came with the house that I live in and it is old. Its really big and the quality of the refrigeration is fantastic. Although I have had to call for repairs, its been through a home warranty program. But the fridge worked after the repairs.

Ive had Viking for a month and were not enjoying it since it was broken out of the box. The range has two igniters that aren’t working and two burners that aren’t adjusted correctly. So, we’re trying not to use it until it’s fixed. They had a guy out a week ago who said that they needed to order parts. And there’s been no ETA on when the parts are gonna be available or when the range is gonna be fixed. The Viking reps have been okay, but the problem’s been with the contracted service. We’re pretty disappointed.

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

I have owned my Viking oven for 13 years. I purchased the oven because of the Viking name and quality. Unfortunately, I have had 3 costly repairs and I am now faced with a fourth repair after a self-cleaning cycle broke the oven lock. The trouble is compounded by the fact that I cannot finding a repair person in the area willing to help. I have contacted 2 companies that have said they would call me with info about repair and neither has returned a call. Disappointed to now have 4 costly repairs on a very expensive appliance.

I like everything about the particular Viking refrigerator that I bought. Its very quiet and the quality is very good. The lighting inside is amazing and the outside and drawers are nice. However, their setup was totally not what it shouldve been. They came in, put in the refrigerator and that was it. When they set it up, they put the handles on and they left. But the handles need to come back off to get the plastic out, which they never did, so it was there. It took me about two weeks to peel off the plastic thats so tight on that refrigerator. It was like pulling off glue off the refrigerator. They came back once and the guy was late, and I had to go to work. And then I never recalled them to come back. My husband peeled off the rest. Also, when you pull out the drawer on the bottom, the other drawer comes out with it, and you have to push it back. Other than that, Im really happy with the refrigerator. Its really nice and I love it.

I am a general contractor and custom home builder and also own a remodeling company. We are in the building business and one of our primary vendor reps here in North Carolina is Appliance World. We do quite a bit of business with them and the relationship from them and getting to know them is how we heard about Viking. We have a client that goes through the design process and they are assisted by Appliance World with the selection of their appliances. We work with them four days a week with our clients visiting their location. Theyve obviously stood behind Viking and have a showroom and merchandising set up. Recently they downsized their showroom and kept the Viking line pretty prominent with still having 10 or 15 other lines.We bought about $20,000 worth from Viking the last couple of months and so far, so good. The registration online is great. From a consumer standpoint, some of the information can be hard to extrapolate from the website. For selling $8,000 to $40,000 refrigerators, there could be some better photos and better highlights of what makes the company different. That market has become quite crowded and most folks have some brand loyalty, whether its Sub-zero or Dacor or some of the others. Viking could do a better job of letting the consumer know via the website what those features and benefits are and where variance is between them and the next guy.

We got a slide in six-burner, dual-fuel Viking range, which I absolutely love. Its fantastic. I havent had any problems with it. The hood is great. I felt like the Viking was more substantial. It was a little bit better built. I tried the Wolf, and I felt like the knobs on the Wolf were not as solid. They felt more jiggly. The Viking range felt very solid. When I pushed it in and turned it in, its all super solid. Im very satisfied. It was a very expensive range, but it is fantastic.

I used an online Viking dealer to purchase the range and the sales was very good. But the dealer sent out a really bad delivery crew and it cost a whole set of headaches. They sent the wrong person to do the installation and left a scratch on the floor. Ive been using my Viking range for six months and I like the look of it. However, it makes a large banging noise every time I turn on the oven and they told me that its normal. Also, its a product thats so expensive but weve already had one issue where two of the burners didnt light. So they came and fixed the burners within a week. Their customer service team was fantastic and I had a really good experience with them.

I had a lot of problems initially with the installation and the installers claimed it was a Viking issue regarding some alignment of the doors. But Ive had no issues with the appliances themselves. The quality has been great but the one service that I had wasnt. Viking contracted it out and the person who came out acted like hes never seen this model of range before. I was disappointed with the service.

Weve had our Viking Refrigerator running for about a month and a half now and we love it. The dealer had an excellent display of the various Viking appliances that was really most helpful to us. We bought the double-door model and I really like it. Its working very well, has no issues, nice and quiet, all the compartments are useful, and its pretty. We love the way its lined up and I love the freezer on the bottom because that means my head doesnt bump at the handle if the freezer was on top.

I thought Viking had a good reputation and high-quality appliances. Ive had my Viking refrigerator since November 1st and the buying process was fine. The rebate process was pretty good too. It’s just that the $10,000 refrigerator isn’t working that great. It doesn’t make ice and/or whatever makes the ice sort of bloated out and puts frost all over the freezer. Viking customer service sent out a local firm to fix the problem and they came out multiple times. They said they fixed the refrigerator twice but it’s still not fixed. I’m not feeling too good and I need to call Viking back again. My wife is screaming at me to do so.

We have a DFBB536L Built in Viking refrigerator in our vacation home and it stopped working. It is about 8 years old. The unit no longer cools in the main compartment or freezer. The man that checked on our house said everything in the unit is spoiled. Not sure who to contact for warranty.

Our Viking microwave oven stopped working and the parts took over two weeks to come into the warranty service company. That part arrived broken (or the service man broke it) and we waited another three weeks for the part to arrive. The part was in stock according to the Viking parts rep, so that delay is not acceptable. The functioning of both the microwave and oven are fine not great (cant use timer on microwave if its heating something and its unclear when the oven has reached the desired preheat temperature). All these issues make it highly doubtful wed purchase or recommend Viking again.

I have had my Viking built in side by side for one year -- I chose Viking thinking it was a quality product. It is NOT -- the items on the top shelf the refrigerator ice up, the items in the freezer frost up and at six months a new part had to be installed in the freezer compressor. It was defective and froze the whole compressed up -- we had to move everything to a cheap Kenmore freezer which has worked for years to keep until the part came in and the repair was made. Now 3 months later it is doing the same thing. This is either a defective unit or Viking is making junk and charging a lot for it. Next step for us is to demand a replacement for this side by side and if they wont do that we will sue for a refund! Sad that this brand has become junk!

We were very excited 4 years ago to be able to afford our first “professional” range. Purchased a Viking and it was terrible. $1000 motherboard repair followed by a broken door. Dumping today. Nice waste of $5500. No customer support from Viking during any of this. Not even help finding a repair option in our area. Will never purchase another Viking product.

We purchased all new Viking appliances for a new home we built. The Viking dishwasher has never worked properly since the day we bought it. I have had it serviced several times and the service agent suggested that we try to have it replaced since it didnt work. I tried to contact Viking by phone and spoke to Tim **, Kai ** and Brittany. I never received a callback. I then emailed their west coast general manager, Randy **, who did not even take the time to respond. They have an arrogant group of people working there who are not interested in satisfying their customer. I am going to trash this dishwasher and buy one for 1/4 the price that will work ten times better than this one. Viking has this great name in the industry when in fact, their products are terrible and they dont care about their customers.

Viking has always been one of the top brands to buy in status, quality and functionality. I’m 63-years-old and I’ve had Viking for 40 years. I just purchased a range for a second home, and I’m satisfied with the quality of the product. The whole package is good. The quality of the stainless steel and the knobs too. They also moved up to LED light, which is nice. I am a builder in Manhattan and I do some high-end residential and commercial work. I am not a cook but I recognize quality when I see and work with it. Viking is one of the brands that I would always recommend.

Im a previous owner of a Viking range and Ive always had them. I actually wanted a Wolf, because Ive had a Wolf too, and it works a little bit better for me than Viking but I went with the Viking because I wanted a white stove and Wolf doesn’t make a white one. I did a whole house remodel and bought $70,000 worth of appliances from an appliance store that’s a Viking dealer. I had a very good experience there and everyone has been great.However, Im very disappointed with the Viking range and they’ve already changed it for me once. Tim from Viking has been incredibly generous and he offered to give me the new stove. It came but one of the ovens is not working again and theyre trying to change some parts now. The ovens don’t get calibrated and they don’t seal, which was the problem with my last stove, and they try to fix it multiple times. The new one needs to have major amounts of repairs on them again and Im hoping they can actually get it right. I love the look of it, but Ive had nothing but grief. Still, I would like Viking to know that I do appreciate how well they’ve handled all the problems with it. At least they’ve been very honorable about keeping their word on trying to make things right. The stove is $15,000, big, and a dual convection 60 inches. And I also don’t understand why it stains so easily. I wish I knew a better way of keeping it clean. I use my stove every single day, multiple times a day, and Im a neat freak. When they picked up the last stove, there were these stains and some splattering that went into the black part under the actual surface. If I don’t wipe it immediately, it gets glued on. When I got the new stove, I cleaned it immediately, but the towel I was using to clean left a mark on the actual caps of the stove. So its a Catch-22 where I want to clean up but then I really cant because it leaves a different kind of mark. I would love to have someone call me and let me know how to take care of it the proper way because the rep doesn’t know either.

We had nothing but trouble with the Viking Range that we first received. It was a gas range, the simplest model that Viking makes and I felt like I got a lemon unit. We were without an oven for five weeks. I contacted Viking and I spoke with a gentleman named Tony who should have been responsible for resolving these kinds of issues. Basically, he said that Viking would only come and replace parts on the unit even though we had had the repairman out three times. He also said that they would restart our warranty once the range started working. Tony was nice but he had a very condescending attitude. He should not be dealing with end-users.Viking never got me a new range and I am rather disappointed with them. They were exceedingly stubborn with replacing it. I didn’t even wanna go with the same model and I wanted to get a different one. I wanted to go to a dual convection and I wouldve paid the difference if Viking wouldve stepped in and did something about it. It took a lot of work and coordination that the consumer and the end-user should not have had to go through. I have never dealt with a more frustrating company and I’m astonished that they treat an end-user like that. It ruined my opinion of them. The dealer I purchased it from replaced the range, and that was before Viking agreed to make the transfer. This was all done through the retailer. They brought a new one out and it worked right away, and it’s been working since then. Viking is a very good range while it’s been working, but with all the experience I had with the last unit, I was not happy. Any time that somebody will ask me about my range, I will be more than happy to tell them the story of how Viking basically did nothing.

Purchased about six months ago and I have been picking up ice off the floor several times a day since! It overproduced ice into the bucket and when you open freezer ice falls out. I contacted customer service and a technician came to house. After consulting Viking directly it was found that this is a known problem and there is no fix for our model. I was told I need to lift the ice handle to stop making ice and put it down again when I need more. Can’t believe I have to make my own ice for a fridge that cost close to $10,000! The rep I purchased the fridge from contacted Viking to see if I could return and the answer was NO! Very disappointed!

When we first took delivery of our Viking stove (double oven, 4 burners and grill) the larger of the two ovens didnt work and the computer motherboard had to be replaced. The company servicing it was great so the impact was minimal. Within the first few months, the black finish on the grease trough, although never used, started to peel, exposing the shiny metal underneath. Since it is so visible on top of the stove, I reached out to Brigade (the new name for Viking in Canada) for a replacement part, under warranty. After much waiting on hold, and back and forth emails, they agreed to send the replacement part.I waited five months only to find out that the order was never placed and a new company has taken over their parts distribution. They have informed me that since my warranty has now expired, they will SELL me the part at a discount. How nice! This stove, which looks beautiful, was meant to be a once in a lifetime purchase. Not only is it showing early signs that it wont stand up to normal use, the lack of customer service is disheartening! I wish I loved my stove but I dont and would not recommend a Viking/Brigade due to the poor customer service.

We got a stove and some other appliances. The stove, we had issue with. Its a gas stove. The proper gas nozzle apertures were requested when we ordered it but they were not sent. And there were some issues between our local dealer getting that correct nozzle. That took time. And during the installation, the installers broke a piece of the stove or the oven. And it took two times to get the correct part. They got it the first time and they installed it, and the local people who were our installers and our repairer as well, said, “This isnt right.” So it went back to Viking. We talked to somebody. Got it right. And same thing with those nozzles. It wasnt done correct the first time. I dont know where that issue lies, if it was with our local person not being able to articulate what was properly needed, or Viking not understanding or sending the wrong piece altogether.We chose Viking for several reasons. The aesthetics of it, how it looks, the way it would fit into our kitchen, the design, and its reliability, that it was a very good brand. I like how, when we open the doors, they feel substantial. Most refrigerator and freezer doors, you open them, they feel lightweight and not put together well. The Viking, when you open it up, that door is heavy. Its not heavy like I cant open it. But it feels very substantial, that I have something there that would hold up and done well.

We just got a range that we knew had worked for many years. Theyre a little expensive, but the quality is excellent, so it may be worth it. One time, we were doing routine cleaning and it was very dark in there even with the light on. I turned the flashlight and I could see that there was a scratch. For the price-point we paid, it shouldnt be scratched already. Its a year old. I called somebody and he took all my information. He said that they would call me to set up a person to come take a look at it and nobody followed up with that. That was two months ago. But then I like all of this range. Its very easy to clean, and the heat is very easy to control.

Our builder used Viking Refrigerators and weve had several issues with our refrigerator. Weve had to have it serviced at least three times possibly for it was freezing up. Nevertheless, weve had fine interactions with the service person. Fortunately, everything has been completed under warranty because otherwise, we would have been very upset.

My husband has always liked Viking. I replaced all of my appliances at my previous house three years ago because I also like the quality and the reliability. However, when I bought my first set of Viking appliances there was an issue with the dishwasher. It came without the kick plate. I had to communicate many times with the people at Pacific Sales and I ended up going through Viking directly to get the parts that I needed. It was really a great big headache. This time, there was an issue with the newest appliance which was the Viking stand-alone oven range. The door to the oven was not closing properly. I tried to get Pacific Sales to rectify the situation and I ended up going again directly through Viking because Pacific Sales is incapable of good service.My favorite feature of the Viking range is the easy way that it cleans on the top which has the little magnetic burner covers. I’m very OCD so it’s very nice to be able to take that all off, clean it really well, put it all back together, and it still looks like brand-new. I really love my appliances. Somebody tried to talk to me into Thermador and I said that Im going to stick with the Viking because I like them.

We went into a showroom and we had a choice between Wolf and Vikings. I didn’t like the way the Wolf looks and I like where the griddle is on the Viking so I chose it. The reps were very nice and helpful. I had a service called on the range before I had it installed and they came out right away. It looks good.

I have some friends that own Viking appliances in their home and they have gourmet kitchens. When I’m over there, sometimes they extend their kitchen to me and it’s beautiful. We love to cook. When we have other visitors that come in, they utilize our kitchen, so I want the best stuff. We have not had the full experience with our Viking range, but so far the stove top is awesome. I also used the broiler for some great T-bone steaks. I like that it’s so spacious and easy to clean. I had one bad experience with their team at the dealer, but that was in-house and the general manager extended a conversation with us and took care of that. The only thing I wish I would’ve gotten was the wheels, but that would’ve made it a little different configuration. Other than that, it’s perfect.

I purchased the 3 Series Freestanding 30 Gas Range from Guler Appliances in Rockford, IL. Very shortly after beginning to use the stove the problems with it became very apparent. The fan began making grinding noises shortly after the oven reached temp and continued through the entire cool down process after the oven was turned off. The oven does not hold temperature and is regularly at least 60 degrees off, and after it preheats the heat continues to decrease. This makes it pretty hard to bake multiple batches of anything. The first batch overcooks and the second batch barely cooks. Its ridiculous.The convection oven does not cook evenly. The batch on the left side of the oven overcooks and the batch on the right side undercooks. The purpose of a convection is even cooking. When on any baking setting the bottom of the pan overcooks whatever is on there (cookies, scones, etc.) even when moved to the top rack. The burner knob on one of the burners is almost too tight to turn. It does not turn smoothly. The original repairmen came out and told me this was beyond them. Now Viking is taking their sweet time seeing if they can remedy the problem starting with a new motherboard. Great way to spend $4,500!

I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. Its like 30 something pages. I paid $12,000 for a range and theyre telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But Ive never received a manual. I like my range though and I definitely like it better than my Thermador. Its easier to clean too.

We wanted six burners for any time that we would host the family party so a lot of thought went in for this particular range and hood. My husband made the choices and it had to be electric for the self-cleaning and gas for the cooking part. The reps were knowledgeable and they told us what was available and what we could get. My husband had one picked out and when we found out it was not self-cleaning, the rep steered us in another direction. Now were very happy with the Viking range. Were enjoying how evenly it cooks and I like how the racks slide out. We also have the Viking hood and its been working very well. Its a little noisy sometimes if we dont turn it up all the way so we have to talk to the builder and see if they installed that properly. We hosted Thanksgiving where we had 18 people over, and we pulled it off and everybody was pleased. It was the most beautiful turkey we ever pulled out of the oven! It was so evenly brown and it was just amazing. And all the food came out hot. We were able to boil water quicker than any of the other ranges that weve ever had. It also cleaned off easily by moving the racks off the top and wiping everything down. The range is so wide with those six burners, my husband and I werent bumping into each other when were side by side.

When we moved into this house, it already had Viking appliances in it and nothing else would fit. The lady who lived in this house before told me not to get Viking products, but we had to go with Viking and we were stuck with them because of the way that the house was designed. With Viking per se, there has been no problem with the quality of their products and the way that weve been treated, but our experience with the distributor has not been good. Our experience with the whole process of getting the specific appliances that we needed and getting them installed has been anything but good. We got all the products that we purchased, except one. Although it has been a few months since we made our purchase, we are still waiting for one of the products to be shipped. We were told by Milcarskys Appliance Centre that we were going to get the exhaust fan that would be put above the range and this was approved by the Viking vice president for this region. But whenever we called Milcarskys, they were always telling us that they were still waiting for the mounting bracket and I don’t know how long that would take. So, our experience with the delivery was not good.It also took us an extreme amount of time to get our Viking refrigerator installed and it was a very difficult installation. Then, after the installation, we had to make a service call because the fan in the freezer was not working and there was a lot of water collecting. The people who installed the ref didn’t know how to put it in and if we had not made that service call, something would have happened to the freezer. Nevertheless, our Viking appliances have been working well so far, but theyre very new and it’s too soon to tell if they will last.

My Viking microwave display stopped working requiring me to replace the entire display. I would not recommend ever buying Viking. They are expensive to buy, expensive to repair and are not built with quality in mind!

We originally had a Northland refrigerator and it had a single, swing-out door. We started looking for another ref and we decided to go with a ref with double doors. I opened every two-door, swing-out model and looked at the trays, shelves, drawers, and guides, and how well these were made and fitted. Compared to their competitors, Viking had the product with the best custom interior and guides for drawers and shelves, and they were hands down above all the other ones that we saw on the market. Also, our experience with the dealer was excellent. They do a nice job and we buy a lot of appliances from them. The ref we got from them is nice and we like it. It keeps our food cold and frozen the way its supposed to and everything is operating the way we expected, so were happy with it. We like the double doors too. Buy from Viking. They do their homework well.

The electronic control panel on our Viking Wall Oven began to blink when we tried to turn it on. The oven is five years old and seldomly used. We did the usual troubleshooting, then called Viking to have an authorized service rep come out. The service rep pulled the unit from the wall, unplugged it and gave us a quote for $4300 for the repair! He says we need a new glass panel (even though it is obviously a circuit board behind the panel) and the part is slightly less expensive than purchasing a brand new oven! Unacceptable Viking!!!

Ive always heard good things about Viking. Several years ago, I heard bad things about them but I decided to give them a chance because they are out of Greenwood and my niece lives there. I chose Viking because it did have a good reputation. Plus, they offered the free dishwasher to come with the range. Building a home, that was an incentive for us. I absolutely love the quality of the range. We lived in military housing for so long and we had an electric stove and all my pots would hit each other. I couldnt wait to get a gas range. My brother said to get a 36-inch and Im so glad that I did because my pots can breathe. They dont touch each other. I love the roominess. Weve used it for about two weeks now and weve been very pleased. They have set off our alarms but thats because we didnt put the hood on. Other than that, it heats up immediately and it puts out just the right amount of heat. I love that it cooks my potato quickly. Its also easy to clean. I do have a sponge that I use to make sure it doesnt scratch because when I inquired one time, you have to be careful not to use something that would be abrasive to scratch it. I like the grates. Theyre very heavy-duty. I do like the knobs too. They are big and easy to turn. I thought it would be cute if they came in different colors but when I called in, they said theres another competitor that is known for certain colors. Ive noticed that the back cooks faster than the front but it performs beautifully. It looks like theyve improved from what had happened a couple of years ago. Theyre trying to get their name back.

The Viking ref matched nicely with our stove and I liked the way it looks. My experience in dealing with the store was good and we got a discount. We just had the ref’s three-year mark though and the alarm went off on it and it wasn’t refrigerating right. We called Viking and they were sending someone out in a week. But for some reason, the refrigerator just kicked back on and it was fine after a while. I’m concerned about the dependability of it, but, so far, the quality is good.

I didnt like that the Viking refrigerator that I had was difficult to defrost. I also had to call customer service because the refrigerators light was not working and somebody said that the motherboard was not working. So, there were three times that they came and changed, and then they replaced the fridge altogether. The technicians were fine, but it took me a long time. I got the refrigerator in February, and finally, the replacement came and happened in April. Still, overall, Im satisfied with Viking.

Ive had my Viking range for about six weeks and I just started to get used to the noise of the fan. But so far, it cooks very well. I’ve always heard of Viking and a lot of places were pushing it. Their reps were excellent and they knew very well. They answered all my questions. They even said how much they love Viking and I’m going to love it. Then, because of my situation with the hood range recirculating, I was told it was better than Wolf and the one that I got is a much safer situation. I have the 3 Series so it’s different. It’s not like the 5 or the 7 and I love the 3 too. It’s just perfect for what I have on the top. It holds my pots nice and its a nice stove for my house. It was also much prettier looking and I liked it better instead of the red knob. I like its knobs versus my old type of stove which was electric. I also like that the Viking is very clear-cut simple. The range is of very good quality, very solid, stern and very powerful. When I used to fry stuff, I used to get oil everywhere. When I fry stuff on here, I’d barely see any oil. It means that the simmer is more professional than what I used to have. Plus, the cleanup is so easy.

Back in 2013, I was going to do a remodel to my house kitchens with a centerpiece. It was gonna be open to all of the appliances and we’re going to be in view in the open area. I was looking for a bit more than the GEs but there’s quite a few to choose from and Viking was close. The Viking range is excellent. It’s the leader of the pack and we’re so happy with it. The burners can be quickly assembled for cleaning purposes and I like their layout. The range is very serviceable, very durable, and the oven is fantastic. The racks in the oven are extremely easy to move and work with, very heavy and it gives me a lot of confidence working with them. The stove has a dent in the back for the heat to come out and that creates a primary heat in the backslash. I don’t think there’s another stove out there that would beat Viking but they’ve got to get rid of the heat somewhere. There was absolutely no service calls on the range. It’s been perfect and it’s amazing.

I bought a new home and Viking came with it. I like that the appliance cooks well. To be honest though, I haven’t had the best experiences. We’ve had to have some repairs for every appliance since I’ve lived here in one year of owning brand-new products. So I’m not exceptionally thrilled. I have a fridge, a stovetop and a microwave. There was some build-up of ice in the freezer. The most aggravating part is that I sit and wait for installers all day long. Then, they do it over and over and over, so it doesn’t sit very well. I had three times they had to come out for the freezer and the stovetop. Twice they had to come out for the microwave. But at this moment, everything is working fine.