Im patient (since 1994) but Im also resigned to a bad product. We bought a 30-inch 4 burner with infrared broiler (VGSC305) way back in 1994. Problems ever since. The oven door will only open 3/4 way. Cannot remove the door according to instructions to locate the problem. The convection fan works sometimes and sometimes it is making an awful racket like it’s hitting metal. The oven igniters have been replaced many times and last only a few years. The spark igniters on the range top keep sparking for long periods of times even when the range is lit. No rhyme or reason for when this occurs. The porcelain on the burner grates and burner cap is flaking off and chipping constantly. Now the bottom heat shield is rusted through and badly warped. Service calls are expensive and the problem is not fixed for long. This piece of junk will be replaced with a Wolff or other brand that is both better designed and has better service and longer warranty.

We bought a bunch of brand new appliances, and Ive had an issue with just about everything not quite working the way its supposed to. But weve had to get service and got the warranty worked on about every piece of equipment that we purchased. With the refrigerator, the freezer was frosting up. It had something to do with the heating unit or defrosting unit of the freezer. They replaced it and now its working. We love the Viking refrigerator. Its nice, big and awesome.

We bought the house and the builder had put Viking appliances in it. Weve only had the house for two or three weeks and so far, everything works great. The Viking range looks easy to clean, take apart, and thoroughly get to all the pieces. Its easy to work with.

When we bought a house seven years ago, the builder had a Viking range in the house and I fell in love with it. We got flooded in August of last year so we lost everything. In my mind, it was only going to be replaced with either that or Thermador or one of those. So we went back to the store and then I looked online. I also went to their a showroom here in Houston in the gallery area and I fell in love with it again. I bought the exact same open-box range rather than a newer version because it just made sense for me. Its the dual where the ovens are electrical and then the top is gas. I love it. But when it was delivered to me, the knobs were all sticking out and they were not like that at the store. So I don’t know if it was in the process of getting to my house in the delivery process.I called Viking and they called their authorized dealer to come and repair it. They came right away and they told me they would take about a week or two to get in contact with Viking to get this thing fixed. That was right after Thanksgiving and I thought that by Christmas I would have it but I never heard from the folks. It was close to Christmas and I called them but there was no answer. So I texted the tech and he said that they were asking for the serial number and that without it, they won’t really send anything. It was the second or third week of January and I wasn’t at home when it got fixed. I came back home and two of the knobs were still loose. So I called the gentleman again and I had to stay in contact with him for another four weeks before it all got fixed.Their customer service was great and it’s not their fault but its terrible whoever their authorized dealers are. I hope Viking has another authorized dealer because if I ever need that stove to be serviced, I cannot go through that and chase that guy around. It was a very bad experience but I love my range and I love how it cooks. It cooks really fast, it’s very efficient, and the oven cooks evenly.

Ive had Viking appliances for years now. However, the refrigerator had an issue with its refrigeration system that made it freeze the food in it. They sent several technicians out several times to replace its parts but they never fixed it so they replaced it. I was extremely happy with how their customer service handled the situation. They did a good job standing behind their product. With the refrigerator that we got recently, we like the little piece of box featured at the bottom of it.

Our experience with the range so far has been very nice. The only thing is that when were trying to light the burners, they dont ignite really quickly. The cleanup of ours is manual but we havent had issues doing it ourselves. The only downside is that theres no thermostat and you cant see what temperature the ovens at. Other than that, I recommend purchasing one. Just make them give you an oven thermometer. For what you pay for the stove, I would think they would give you one of those.

Viking was what the builder was providing as appliances, so we went ahead and bought the Viking fridge to match. The installers didn’t put the basket straight in the freezer so I had to figure that out. I had to go to one of the other houses and look at their fridge to see how to do it. The builder also gave me the wrong fridge. It’s the one with the water feature inside. They gave me an upgrade but we liked to have cold water coming out of our fridge, so that’s the only thing we miss. Other than that it’s been great. I love the freezer in the bottom and the double door where I could put big stuff in. That’s what Ive always wanted. Plus the crisper is really good. Its a very reliable product.

About 6 years ago, we completely remodeled our mix and match kitchen to all Viking products. We had a range (6 burners), hood, dishwasher, built-in fridge, microwave and warming drawer. We have recently moved and want to update our new kitchen with Viking as well. Im researching product to see the reviews on their newer models. I really am shocked at all the negative comments. I just thought with all the negativity out there, I would jump in to say I have really enjoyed my beautiful kitchen for 6 years. I am very anxious to outfit my new home with Viking! Our family and friends spend a lot of time in the kitchen and it has yet to let me down.

I like the aesthetics of the Viking Range and the way it fits in the kitchen. It’s also decent quality. There are higher-end ones but I’m not one that’s gonna spend that kind of money, and even this is overkill. But this would be a better choice. Also, at the time that we bought it, there was a rebate on the range with the hood so that also persuaded us a bit.

We liked Vikings name recognition and aesthetics. I feel good about the quality of the range that we got. The installer commented that it was the heaviest range of that size he had ever tried to lift in his life. And he’s been installing high-end appliances for 15 years. Weight is a good indication of quality to me. You can typically look at the weight of something and figure out whether it’s made well or not. I also liked that we could get the Viking range in a custom color because my wife wanted a black one. We had to wait a couple of extra months for Viking to build that one. Having the dual fuel, which is the gas range and the electric oven, is good too.We got our Viking range at Bob Wallace Appliance in Huntsville, Alabama. They were really good and I would definitely recommend them. I picked out the range online, talked with the salesperson, ordered it over the phone, and had it delivered to my house. The whole thing from step one to the final step was done without me ever stepping foot in the store.I know that Viking and other high-end brands like this have like a no discount policy. But we were able to take advantage of a sale going on to where when we bought the range, we got a free Viking dishwasher with it. Also, one of the things that I wanted, we were going from a electric stove to a gas stove and I wanted a vent hood. And as part of that Viking promotion, we could pick a microwave or a dishwasher. In the future, they could add to the list of free products that one could get. I would’ve taken a free vent hood even though it’s less expensive than a dishwasher because I didn’t need a new dishwasher. I just got it anyways because it was free. The promotions like that are really good and as far as the stove, everything works perfectly right now.

We got a Viking Range when we purchased our home and it was recommended by the builder. Its been good quality so far and it cooks quicker and more even than the previous range we had. Im very happy with it and Id recommend Viking Ranges.

I’m a previous owner of a Viking range and I’ve also got friends and family that have Viking. Also, years ago, I worked in a commercial industry where the restaurant that we were in used Viking Ranges. I bought a standing range that has an oven underneath and for me, the main feature is the oven. The responsiveness of the oven, the temperature control, and the consistency in its convection oven are excellent. Also, the reason I chose Viking has to do with the type of burners that they have and the difference between a direct flame versus an indirect flame. It really has to do with your cooking preferences. I like direct heat. I like the heat that you can immediately adjust because, with a lot of indirect flames, you still have the cover that holds heat.

My Viking refrigerator is of excellent quality. I like the functionality and the design. The efficient use of space has been my favorite.

I heard about Viking ranges through the grapevine and we like the features. The range is a high-quality one and it operates well.

We purchased a 30 inch Viking Gas Range about 5 years ago and were so impressed with it we bought their dishwasher 2 years later. What a mistake. The dishwasher was very quiet and we did not realize the pump was running continuously. The electric bill soared and we finally realized it was running. I called Viking to find local service and they tried to send me to a repair service about 100 miles from where I live. When we found the local authorized repair service they pulled it out and found a very small moisture sensor in the bottom tray under the dishwasher was to blame. The repairman could not get any information on when Viking could send the part. When I followed up directly with Viking parts, I was told they would get back to me, but never did. I was eventually told by Vikings authorized repairman to throw it out. $2,400 for a 3 year old dishwasher and it was useless. I replaced it with a Bosch.Now it is the gas range. The oven wont light, the burners wont light first time and the grill goes out. We replaced the electronic thermostat ($378) and it initially worked, but has now reverted to pumping gas into the house without ignition or resignation if we manage to get it going. Viking neither stands behind their products nor have a value even close to their costs. They could give these things away free and they would not be worth the risk to life.

Everybody says that Viking Ranges are the best ones. I bought my range from ACT Appliances and we love it. Their team was very pleasant and knew what they were talking about.

I liked the looks of the Viking range and the sales rep was knowledgeable. He knew what hes talking about and he also gave me a good deal. The range works and I like it. But if I were to change anything about it, I would put a clock and a timer on it but the quality is pretty good. I also like the double ovens and having a smaller oven. It cooks better, too.

My first Viking Refrigerator had problems with the ice maker. I have a custom-built kitchen and its the one that would fit. I like the product but the first one was very expensive and the ice maker was not good. They no longer make it with the ice maker on the door. So, overall, a good product but I had to replace it after eight years. Im happy with the new one, but we had problems with the retailer, Best Buy. Since it has a stainless-steel skin, it took three attempts to deliver one without a dent. Fortunately, I have another fridge in the house. Other than that, were happy with the product.

We had to replace our six-year-old Viking which was in our house when we bought it. Only another Viking would fit in the hole for the fridge. We got a new model and it has been great. The company that brought the fridge out did a fantastic job. We like the lights inside which are really bright. Its also a lot quieter than the old Viking we had. It also has sliding drawers on it that you’d touch and they just shut on their own. One time, we called to talk to somebody at Viking about the warranty and my wife said that went really well. Overall, the refrigerator we have is very nice and were really happy with it.

I had my kitchen renovated and everything was working but I wanted everything to match. So, I replaced everything. I wanted the high-end appliances and I originally wanted Sub-Zero and a Wolf, but then I thought I wanted Vikings so they would all match. When I bought the products, the first guy knew about Viking but when I went back to purchase it with my husband, he wasnt there. So, I had to settle for the person that was there who eventually walked up to me. He was not a Viking expert and he couldnt answer any questions. There were a couple of problems with the order. He added delivery. When you order that much, you dont have to pay delivery. He had to go back and fix that so it was a little challenging.I have everything from Viking but I’m having problems with the quality. I already had someone come out and work on the refrigerator but it has not been fixed. I had someone come out and work on the stove which needed a new fan. I was also having trouble with the dishwasher and he had to help me with it, and the door is still not fixed.

We purchased a complete Viking kitchen which included a range top, downdraft hood, a dishwasher, a Dutch oven, the refrigerator and the convection microwave. We’re satisfied with everything except for the refrigerator because every time you open the freezer, the ice overflows to the floor and I think it’s a design flaw. It doesn’t happen every single time, but the ice builds up and theres no back on the refrigerator, so it goes straight down and falls on the floor. So, somebody has to get to the floor and pick up the ice cubes. But I like the digital controls of the fridge and everything else is fine. Im very surprised about this one item and I know that LG makes their refrigerators so that may be the issue here, but I have heard only good things. I did a research because I know that previously, there were problems with the Viking refrigerators, and I was assured that that had been taken care of. It may be a minor adjustment but weve only had it set in place for three weeks, so weve been dealing with it. If it continues, then Im gonna rattle some cages.

Weve had Viking Ranges for years. My wife likes the look and the performance of these ranges. Our current range is night and day compared to the one that weve bought 10 years ago. The quality and the features have improved. We got an eight-topper, and it really accents a high end kitchen well for looks and performance. We had a little bit of an install issue with the dealer named Big Georges in Ann Arbor. One of the lights was not screwed in and I didn’t feel I got a good follow up from them. I called, went down there and asked for some help but they were kinda telling me that I am own my own. That pissed me off. I wasn’t happy with the dealer, but the warranty guy from High End Appliance here in Michigan made up for some of the lackings of the appliance dealer.

Ive been using Viking Ranges and its really the only range Ive ever owned for 30 years. The one I have right now is probably the third or fourth generation of range I got from Viking. I like it a lot and its easier to clean. Ive got a lot of different options but I would buy Viking again if I needed another range. Their sales team were great. They did everything they said they were gonna do and delivered it on time. It worked out great. They were courteous and prompt and delivered it when they said they were going to.

I liked the way the Viking range looked. I bought one from Pacific Sales and the lady there that I worked with was extremely nice and very knowledgeable. I went back several times to look before I actually made a decision because I was also looking at Wolf and one other brand. Still, she was very helpful and not high pressure. I like my Viking range very well. Its very sturdy and I like the way the range top works. The oven bakes and roasts very evenly, too. The stove that I had was terrible and compared to that, I love the burners of my Viking range. They boil water for pasta real quickly and I can simmer things nicely. I recommend it to anybody whos looking for a new stove.

Ive known Viking from many years ago in the food service business. I wasn’t going with the Viking Refrigerator, but with the Viking cooktop. Both appliances came as a package deal and the sales pitch was one item would be free, so it was easier for me to do that. I would have never gone with Viking for my refrigeration purchase. I’ve been using the refrigerator for about a month now and it appears very sturdy and I feel its gonna last. It also appears to do a great job to have the room that I thought it did for its size. I also like the digital controls on top that tells me what’s going onPeople have to understand the options that come with their Viking Refrigerator, like the ice maker versus non-ice maker, down to if they have water filtration for access to waterspouts. Viking is really there when you’re looking at the quality. On the other hand, Viking is not sitting extremely well with me on the customer service side. I had the direct vent and it hasn’t worked since day one. After three months, they finally decided to replace it. I saved my money for a very long time for those items and they are the biggest expense Ive ever made on appliances. It was quite depressing knowing that Viking didn’t stand by some of their equipment. So, be cautious.

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.

Weve had our Viking for years now since we renovated our kitchen. I love the look of it as well as the induction cooktop. It is incredible. But in the last year, we spent thousands of dollars on getting both the panels of our induction cooktops replaced. The guy that I called at Viking was awesome and he helped get it through. That one was covered under warranty. But there was a stocktake that happened right before Thanksgiving and Viking shut down for it. That meant that parts didn’t ship for weeks and weeks. Who shuts down a cooking warehouse for stocktake the week before Thanksgiving? It’s the most important food holiday in the entire country. What kind of management decision was that? It was insane. We didn’t get the part for our range until after Thanksgiving. We got the first side fixed just before Christmas. And then about three months ago, the other one went out and. That wasn’t under warranty anymore and that cost us over $1,300. The same thing happened with the part too. The guy gave the part but Viking sent the wrong one. The guy came and installed it, but it didn’t work. He then got another part. It came back and it still wasn’t working. He finally figured out that time that they sent the wrong part. The guy came back a third time. It was like a complete saga. I had to be home four times to get the second side fixed. Viking range is incredibly expensive. We probably could’ve bought a range for a third of the price. I expected this thing to last for 30 years and not have a problem with it. But since these induction panels started going out, it had been a nightmare. The other one that was replaced under warranty the other day is doing something funky. We have to keep an eye on it because it has a 12-month warranty on it. Also, my understanding from the text is that there are only a couple of companies in the world that make induction boards. Whatever products you buy, you’re basically getting the same induction board in there. And this one is the best. But it still seems like there are some issues with the technology. At this point in time, it’s been very disappointing overall. You don’t expect to pay for a top-of-the-line range to have to then deal with this repeatedly. When the range is working, it’s wonderful. I love it! I just don’t love that it keeps breaking and it cost me a fortune to get it fixed. It is unacceptable. The interesting thing is the company we’ve been dealing, Appliance Pros, has been pretty great although it was frustrating having to call and be told that Viking was shut down or the part was not yet shipped. We felt bad for the guy who came and fixed the last issue we had. He made four visits for one repair that could have been done in two visits. Im dissatisfied with Viking.

Ive always heard that Viking Refrigerators were top-of-the-line. I looked at brands like Samsung but they were kinda new in the market and we preferred going with someone who has been doing it for a while. We have never really gone top-of-the-top but we were doing a remodel. We went to Pacific Sales and it was very good. We started looking at top quality versus the standard ones that they offered and decided we could spend a little more money. The dishwasher was thrown in for free so, that made it a no-brainer. I called in to get everything registered and the gal who answered the phone was great. She helped me because we had to add some zeros to the model number. She was really good because she gave me a heads up when I was doing the refrigerator and hadn’t done the stove. Calling in to get the service was very good too.The layout of the refrigerator was really good as well as the warning system. We liked the shelves and the door. We can pull up the grids on the burners of the stove, take the burners out and there’s a little shelf that you can pull out. It’s great and makes it so much easier to clean the stove. Its also easier to cook and I don’t have to worry about the surface top getting dirty. Also, switching to gas from electric made a huge difference. We heard the oven was good quality, but unfortunately, we used it once and the igniter was not working. So, were waiting for the part and we want to use it.

I picked the Viking range because one, it was the recommendation from the appliance salesperson that I was buying from. And then two, it came with a package deal with the dishwasher although I upgraded that anyway. The third one is simply its aesthetics and capabilities. Its been excellent so far.

We were looking for a couple of appliances to buy and for the best deal we could get. We were confined to certain specs and the Viking Range fits our needs. I like that it heats up quickly. We also have a Viking dishwasher but it has not been great. The people who came to repair it were nice enough, but weve been waiting to get a part for two months. Still, the Viking dealer is available and good to get back to us if we leave a message.

I’ve known about Viking Ranges for a long time and our architect wanted us to buy a Viking Range so we went with them. The quality of our Viking range is good and I like that it’s easy to clean. I’m not crazy about it due to the fact that all the burners are the same and they get the same amount of gas. There are other stoves out there wherein the different burners have the different BTUs. That would have been better if I’ve been given a choice.

42 inch quiet, cool, side by side refrigerator freezer. Model VCSB5423SS. We are having the WORST experience with the ice maker. It barely produces ice. Lakeview appliance has replaced the water valve twice with no success. We are now waiting on new ice maker. VERY DISAPPOINTING.

When we first took delivery of our Viking stove (double oven, 4 burners and grill) the larger of the two ovens didnt work and the computer motherboard had to be replaced. The company servicing it was great so the impact was minimal. Within the first few months, the black finish on the grease trough, although never used, started to peel, exposing the shiny metal underneath. Since it is so visible on top of the stove, I reached out to Brigade (the new name for Viking in Canada) for a replacement part, under warranty. After much waiting on hold, and back and forth emails, they agreed to send the replacement part.I waited five months only to find out that the order was never placed and a new company has taken over their parts distribution. They have informed me that since my warranty has now expired, they will SELL me the part at a discount. How nice! This stove, which looks beautiful, was meant to be a once in a lifetime purchase. Not only is it showing early signs that it wont stand up to normal use, the lack of customer service is disheartening! I wish I loved my stove but I dont and would not recommend a Viking/Brigade due to the poor customer service.

I like everything about my Viking range. It’s nothing fancy but it’s fine. It’s more industrial and the quality, so far, is good. Also, I purchased it from a store in Portland, Oregon and the rep that I dealt with was very good.

The current situation with Viking is an oven relay that has been backordered for over six weeks. Considering the poor quality of Viking appliances, their parts department should be overstocked. The Viking refrigerator is even worse. Egg bin door broken. Deli drawer (big drawer on bottom) broken twice. Have not replaced it yet because it costs over $500 for this plastic piece. Never will I buy Viking again and I tell anyone and everyone not to do so.

Aside from the Viking name, we purchased our range for the three-year warranty which was a really big thing. The sales people were very knowledgeable. The quality of the product is great and we are blown away by how much more power the Viking has compared to our previous gas stove. Were very satisfied.

Viking had a large selection, a solid website and competitive pricing. Thats why weve chosen to use them. Unfortunately, I regret purchasing from a wholesale applianve store. I understood that because of COVID, the fridge took a very long time to arrive at our house. But from day one, the fridge never even worked. I contacted Appliances Connection and never heard an answer back. So I went through a technician who referred me to the Viking warranty technician in town. He came out and told me that the Viking fridge that I purchased had a manufacture date of somewhere in 2018. This was the fall of 2020 when I got the fridge. He also said that there was damage on the inside of it. He has replaced it and the fridge has been working fine since. But for about 90 days, I had a refrigerator in my kitchen that wouldnt get cold.I never got in touch with Appliances Connection ever. I had to go out on my own to find out who was the Viking warranty technician in town and that process was very pleasurable. Once I got hold of Viking Corporate, they resolved the issue very easily. Now that the fridge has been fixed by the warranty technician, nothing out of my pocket, everything has been great. Viking, as a company, has done a great job. Were enjoying the fridge and I love it. All the new technology is new and fun to us since my wife and I havent purchased a new fridge in probably a decade.

Our house was under construction for two months so I didnt get to use it for two months after it was delivered. When I first used it, the switch was not working and did not light up the fire. I still have to call in to Viking for repair. But the exterior of the range looks great and the quality has been good so far.

Our Viking refrigerator was purchased in 2002. The side-by-side style and drawer system looked great when purchased. In the first year under warranty, the bottom slide-out drawers and hinges snapped off and broke several times. The tracking was replaced as well as the entire drawer system. The motor broke, drawers cracked, compressor broke and the sealer to the door replaced. I think everything was replaced in the first year. Now that its 2013, every side holder on the door side are held together with duck tape. The ice maker stopped working a long time ago. Drawers lost their handles - all broken off. Compressor is out and the bottom drawer a joke. Doors dont stay closed. The alarm goes off randomly when it wants to have to get out of bed to press the alarm off button several times a day. We still have the recall replacement hinges for the doors uninstalled as of yet. Apparently, the doors can fall off randomly and hurt people. Viking offered a discount for a new refrigerator if we decide not to get the hinges replaced. However, I am not sure that will solve any future problems. We should have purchased the competitors brand, which was slightly higher in price. Tried to see if they would offer anything more than the 1 year warranty. Nothing offered except a discount on a new one.

I purchased a Viking Professional Kitchen package in April 2014. Included 42 Refrigerator, 48 range, hood, and dishwasher. Have had major issues from the start. Range: Repaired 4 times. Dishwasher: First one was fixed 6 times, then replaced. Fridge: First one was fixed 7 times, then replaced after 2.5 years. The replacement caught on fire 1.5 years later (fire department called). Customer Service and Warranty is a nightmare. Spent $17k+.

My husband’s a contractor and Viking was his choice. He had clients that had put them in their homes multiple times and he, for whatever reason, liked them. I’m very happy with the Viking appliances but I wish I could keep the fingerprints off my refrigerator. And I had done without for so long, I’m just so happy with the stovetop I have. Also, I love having the six burners of the gas range.However, there was a complete lack of follow up from our salesperson. It was worse than bad, if that’s possible. We had a horrible fire in October [Novato, CA brush fire, October 2017] and maybe my sales rep somewhat got evacuated for a week from his home. That’s a really bad thing but someone should’ve been there to take care of his clients while he was out. And we didn’t have any kind of customer service prior to that and even after that and there were delays. So I called his boss and they compensated us on something. I will never buy anything from Viking again. I love my appliances but I am sorry that was who I purchased them from.

I had a Sub-Zero for 23 years and it broke. I always knew about the Viking Ranges but never knew about the refrigeration. When I went to replace it, I had to get something with the same size so I decided to go with the Viking this time instead of Sub-Zero. Viking had everything that I liked about the Sub-Zero. I liked the freezer on the bottom, the drawers, the style, stainless steel, and the three-year warranty. I liked the look of it and it fits perfectly. I like everything about the lighting inside, too. Its awesome. I’ve only had it for a few weeks, but so far everything’s good. My refrigerator didnt come with a kickplate and I am still waiting for it. I’m hoping that it will come soon. It’s been a few weeks and everythings been fine. I love it and everybody who comes in loves it. I think it’s great. It meets all my expectations.

We re-did our kitchen and we wanted nice appliances. I bought my Viking Refrigerator through an appliance place in Silver Spring. I researched online and I know its a high-end appliance. I also found the spec sheet and the warranty online. I bought Viking because of the name and the quality, but now, our refrigerator is a little over a year old and the icemaker broke. I have given to my daughter the cheapo refrigerator I took out of my kitchen when I bought the Viking refrigerator and that works fine. We already spent over $3000 on our Viking refrigerator and it should last longer than a little over a year. I like the refrigerator a lot with its space and the way its laid out, but I need ice and Ive been buying ice now for a couple of months. Ive owned a lot of refrigerators in my lifetime and Ive never had an icemaker go bad. Viking answered my phone calls but they were adamant. I have my own business and I dont treat my customers that way. When there is a problem, I take care of it. I was under the impression that I had a two-year warranty but Viking changes their warranty whenever they feel like it. The Viking rep told me that I should have looked at the floor model at the place where I bought it and reviewed the warranty there, but they didnt even have a floor model there. Since Im very persistent and I didnt give up, they finally agreed to supply the part after multiple phone calls. Then theyre supposed to send the part but they didnt and its another week I have to wait now. Im very disappointed for the amount of money I paid for this refrigerator. The cost to have the icemaker fixed, with the labor and everything, was $650 and that is a lot of money! I thought about getting a whole new refrigerator but they decided to replace it. So, hopefully, the new one wont go bad.

Received no help from Viking when called, unit was out of warranty and Viking wont stand behind their product. Many issues with the stove and had to repair on my own, no thanks to Viking. Would never purchase a Viking unit again!

Overall, Im happy with my Viking refrigerator. I like the look of it. I also like the separate cheese tray.

I purchased 27 Viking “professional” double wall ovens to replace old GE model in November 2010. I used them successfully to cook Thanksgiving dinner (I dont use an oven very much!). In 2011 around September, I cooked something that gave off a lot of steam and fogged up the analog clock which stopped. Reset it a few days later and it was fine. In January 2012, I roasted some wild mushrooms. The moisture from the mushroom stopped the clock again and I realized at that time it has also stopped the other timing controls. This time the controls stayed broken. I called Viking and I was told the ovens were out of warranty. I called for service and was advised to turn off the circuit breaker which may reset the controls. That didnt work. I called back and the operator was very surprised that Viking didnt “step up” and pay for the repair (they quoted $200 or so to send someone out). I called Viking back to ask again but couldnt reach anyone so I left a message. Then I emailed their customer support. I received a response that they would fix the controls for FREE. But after numerous emails and calls to Karen ** (senior customer support representative: **), I am still waiting. I will never purchase another Viking product! I love my Wolf exhaust fan and my Miele dishwasher and my very old Chambers gas cook top (I will never replace it).

I liked the durability. However, I am so unhappy. I purchased the refrigerator then right away, I noticed a sound. I called in two weeks after I purchased the refrigerator because of the sound. Viking sent a repair person. They replaced the motor. And now, it has another sound that’s bugging me, so I rescheduled another appointment. I realized I had felt it but I was always in a hurry. The handles are giving shocks off. I had an electrician go in yesterday. And for some reason, he passed by the refrigerator with his gadget to detect electricity, and there’s electricity running through the handles where we open it. And he said, “Whoa, call them immediately tomorrow. Get them over here. This could be dangerous.”I was talking to Viking regarding this and I paid $4,000 for this refrigerator. They were sending me repair people. And Pacific Sales told me they only had a 14-day exchange, and Viking will only do repairs. Now, with this issue, I want a replacement. I dont want to settle for a repair but they want to keep repairing everything, so I’m going to call them this morning and see how were going to address this issue.

My builder put in the Viking products and Ive had a lot of problems with them. One of the ovens is totally incomplete. I spoke with the local Viking authorized dealer and they were willing to give me a 25% discount on the part. I told them that they should give me a 25% discount on the all-new Viking Range because its a disaster and I dont wanna have to pay twice for it now. But they wont cooperate. Also, my Viking refrigerator is leaking again. My experience with Viking has been bad because it cost a fortune to fix anything. Its $750 just to move the appliance away from the wall. Ive also had multiple leaks, and its difficult to get people that work on Viking work efficiently and effectively with Viking.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

I had a Viking in the home I purchased and based on the existing refrigerator I had, they offered me a discount to stay with them. The older refrigerator was not very good at all. The models that were manufactured between 2001 and 2007 were total crap. And they knew there were problems. The owners had significant repairs and costs. I had issues with the thermostat, compressor, evaporator, and hardware falling off. The evaporator was 1,500 bucks to replace and Ive done that twice. When it came down for replacement, Viking offered us a 40% discount to stay with them and give their product another chance. So far, Im very pleased with the new refrigerator. Their representatives were very helpful and I like the people from Middleby. Ive had a very good experience with Viking.

My experience with our Viking range has been good so far. We have one issue when we first got it, but it was a floor model, so thats understandable. One of the burners wasnt working, but they came in and they repaired it. Also, I did have a little bit of an issue with the vendor they used. Its the only authorized repair facility in the area. They dropped the ball a little bit with time. They got the part, and then they forgot to call me, and I had to call them after about three weeks after that.I paid that amount of money for a range and I expect to have it working, but Viking didnt really do anything. Its a little upsetting. I was expecting them to do something, but they just told me that it is what it is. And so, thats the only real issue. I waited about eight weeks from the time I got the stove until the time it was fixed. But the stove itself is doing great. I like the name of the brand and what I thought they stood for, and other than that, the quality of the range is incredible. We have one of the cast iron griddles. We use it a lot. We changed to one of the accessory pieces that they have that should come in cast iron, which we prefer over the stainless steel attachment that it comes with. But its great. We love it.

The exterior view of the Viking Refrigerator matched my oven which is the main reason I bought it. But for what we paid for, I expected better workmanship and service. I like the temperature control in the meat and chill area which I can adjust to whatever I am storing there. The guys at the Viking dealer were good and helpful. But Viking people are hard to get ahold of. I called Viking today and was on hold for 20 minutes and nobody answered. They sent me the wrong parts on the refrigerator, too. I like the industrial look of the refrigerator but wasnt happy with Vikings customer service.

We like the Viking range because of its style and how it fits with our cabinets. It was ultimately the better fit for what we were trying to get. I compared it to the Thermador and the Thermador had a smaller range for the same price. With the Viking, I can control the stove top of the gas burners, which is nice. It also fits into our kitchen wall. I use it every day and so far it has performed very well. However, weve had a couple of service issues with it. The first was the door did not close all the way. It was not aligned properly, so we couldnt get full closure. The other thing was the steel would pop when we turned the oven on. Weve already had service calls to come out for the range within the first 12 months. They were able to resolve the door issue, which apparently was a shipping thing. We still have the metal popping but we learned how to fix that. Also, customer service has been good. I had a lot of issues with the dealer, and by the time I got to Viking, the gentleman I spoke with was very compassionate and had a lot of empathy. He cheered me up and did everything he could to help in our situation.

I used to work in restaurants. I’ve known Viking for years, and I love the quality of their ranges. From having a noncommercial unit previously they work better. The oven makes heating temperatures more exact. It cooks more evenly. The burners are designed to where they actually just operated at a different level, a higher level. I would recommend it. You wouldn’t be disappointed, and youd be happy with it. Theres definitely a difference between a commercial unit and the standard gas range that you could buy anywhere.

I like the ease of use of all our Viking appliances and the cleanup is minimal. For my Viking range, we have five burners that are of different sizes. I like having the middle one, which is like a warmer. It works well. All of the burners have a very good solid flame and its evenly distributed across the entire burner.

I was looking for a range and didnt want one with all the bells and whistles. Viking Range was the cleanest and the simplest range I saw. I liked the fact that the Viking dealer was a private showroom, it was very nice. They had a lot of other models and stuff that I could look at. Plus, there was no high-pressure sale. However, I have two concerns for the money that I paid. One is the grate on top. The little rubber feet keep breaking off. My understanding is that the only way to fix that is to buy new grates, which is absolutely ridiculous because the grates are perfectly fine. The second is I had to have them repair the blower fan in the range. Again, I think that for the money I paid it would last a lot longer. Its still under warranty but I shouldnt expect that. I am disappointed in the grate rubber stops and the fan blower, but I love the cooktop.

The quality of the Viking stove is not up to the price that I paid it for. The quality is extremely poor. Ive had numerous problems with it and working with the company for any issues that Ive had has been extremely difficult and poor. Theyre not very helpful and Ive given up working with them. Be very leery with Viking.

Our fridge was on its way out. Plus, we had a space issue and we wanted to find a fridge that would fit in it without having to cut our cabinets. The size was the biggest factor. We tried Viking Refrigerators just to try something different. It was also because we’ve heard good things about the brand and with the way it looked. We bought it online through some appliance website and they were okay. However, the installers were poor and didn’t put the ice machine in right, so it didn’t work. But that has nothing to do with Viking.The refrigerator has a freezer at the bottom which I like as it gives me more room at the top. It’s easier to organize my food because there’s a lot of refrigeration space. I like that both doors open. I also like how its working out. It’s easier just for me. It has a lot of flexibility. The ref is not built-in, but it looks built-in. It fits perfectly with the way we have our cabinets. So far, the refrigerator is of good quality. It is a nice product. It keeps even temperature. Its pricey but I like the way it looks and everyone in my family likes it.

I had a Viking Range that I bought 25 years ago. I finally used it up and got a new one. I like the way the lights in the new one work a little better and the simmer setting. And I like that the burner pans are sealed. With my previous unit, there was a drip tray underneath that we had to keep cleaning all the time. The improvements are nice. I use my stove like a restaurant does and it has never broken down. Also, mine runs on propane and they lasted over 20 years. I dont know another brand that can do that.

Dana is the cook in the family and he’s done lots of research on the Viking company. We also visited many stores and tried many models. This is his second stove. He originally had the 36-inch that was black with brass trim all over it and that’s what he really wanted to get this time. The oven enameling of the first range flaked off, so they had to replace it for us. The dealer was great and customer service has been very good.He really likes that there’s a smaller oven where we don’t have to heat up a great big oven to cook. He uses the griddle a lot and likes the speed that they cook at because of the high heat. He also likes the grill, the dual fuel and the six burners. It’s an impressive piece of machine and the quality of the stove itself is superior. The one thing I know that we both miss is that Viking has taken the clock off of the face of the stove. There’s no time at all, which we relied on for our time in our kitchen. But Danas very pleased with the stove. It has many features that I know he likes to use and we’re very impressed. It’s a Cadillac sitting in our kitchen.

I went online and read about Viking’s history and that their products are made in the USA. I felt really comfortable buying something that was built here so I went with them. I like the refrigerator that I bought. It looks amazing and its very easy to change the shelves and reconfigure in different ways. Everything that I read about it is true.

The salesman we spoke with at University Electric in Sta. Clara was really nice. He was showing us all the features of the ranges they had. So far, the Viking Range we got has been of pretty good quality. I like that one of the burners has higher heat of 10,000 BTU. So when I stir fry noodle, it makes it taste a bit more like restaurant noodles cooked on a high-heat stove.

We liked the looks of our Viking refrigerator. The exterior is very nice. The drawers are cheap for the overall quality of built. But other than that, we’re satisfied. We bought our Viking at a place we know and we had a very nice experience.

We wanted a good range and Viking had a good reputation. However, it was not a good experience. We were not given full information about the internal cooling fan, which was not only loud, but it didn’t just cool down and then shut off. Through our entire dinner, we heard the fan going on and off. Another other issue was that the burners all fluttered and made noise. We had our propane company come out and check the pressure of our propane and everything was fine. But we couldn’t get it to simmer without it going out and we couldn’t get it on high, even the highest flame without it fluttering. It never worked properly. We have good people here in the area who came out with an additional set of burners, but it never got fixed. So, we were completely disenamored of Viking altogether.

Viking Ranges look beautiful that’s why I chose Viking over a different name, also because of the quality and the name behind it. I wanted everything to match, so I went with the range and the dishwasher as well. The range has worked really well, but the dishwasher had problems when it was first originally shipped. The team with Viking came in and had to replace two parts, but for a brand-new appliance having two new different parts, having someone come in was not something I expected. In the future, I would stick with the actual cookware and not the auxiliary accessories.I have the standard range and stovetop, but its built well. Everything on it is really strong and really sturdy like it would be lasting a long time. I dont worry about if its gonna break if I move to someplace Im gonna have to be of if Im gonna end up replacing it in the next five years. On top of that, I really like the timeless design, where it wont go out of style if I switch from plain marble to black marble. Its not something Im gonna have to replace.

We love our Viking stove and all the different temperatures of the cook top for the gas. Everyone I know who has a Viking has been very happy and it was something I always wanted. Its been very nice dealing with their team too.

Viking has a good reputation and their range was the most professional-looking compared to their competitors products. My experience with the Viking dealer team was good. So far, the quality of the range that I received has been great and I like the way it looks.

We like the price and quality of Viking. Their salesperson was great, too. However, we had some issues with delivery where some of the product was damaged. The microwave was damaged twice, but they replaced it. And the quality of the Viking range is great. We bought an extended warranty which we havent used yet. The one knob on the range currently sticks. But we havent called to have it checked out yet. But the range works well. I also like the shelf inside the range that slides out and in, and that the stove heats up so good that I can save dollars for the heat. We were so used to Kenmore products where I had to keep everything wide open to cook. Viking range is super. I couldnt ask for anything better. We also bought one of their first refrigerators. But the refrigerator we bought hadn’t been manufactured yet, so we had to wait about a month before we got our refrigerator.

My favorite feature of our Viking range is the griddle. However, it takes too long to preheat which I’m not happy about. But the team at the Viking dealer were excellent. They did a great job walking through every feature and its capabilities.

I went to the store and looked at all the different refrigerator models. I was doing a kitchen remodel and I was going for a certain kind of look. I was looking at the GE Café and the KitchenAid that had the kinda industrial handles. I didn’t find Viking Refrigerators until my second or third trip. The thing that basically made me go to the Viking was that it had the handles that match my GE Café double oven. It looks very similar. Also, I was going back and forth between the French door and the side by side. But when I finally decided on the French door, and that was a whole process, the thing that drove me away from the GE and the KitchenAid was the inside design. I liked Vikings inside design the best.Some of the situations on the others were, when the door was open, you couldn’t open the vegetable drawer all the way unless you really, really open the door wide. Sometimes, the French door even blocks the drawers from opening. Another issue was that a lot of times, the shelves had an enter too at the back so things would fall down the back. I didn’t like the fact that it’s like if I put something on the shelf and if it’s small enough, it’s gonna end up falling down at the back of the refrigerator and I really didn’t want that hassle. But the bottom line is I like the look. The quality in terms of not having maintenance issues was good.

We went to Best Buy and Viking Refrigerators was there. We have Sub-Zero and Vikings comparable. We bought Viking for our Florida property. There were little issues buying that from Virginia and getting it delivered in Florida, but it all worked out. The refrigerator is fine. It broke once but they were good to fix it. Its such a nice fridge and it keeps things longer. We like it. All the high-end appliance had been great. They’re all expensive but theyre all really good. We knew what we were getting.

The Viking range fits nicely in my kitchen. The convection oven is my favorite. Moreover, the reps at my Viking dealer were great. The only problem I have with the range is one of the knobs is a little scratchy to rotate.

Were very happy with our Viking refrigerator. Its a drink fridge and its quality is really great. The layout inside is nice and because we got a counter-depth unit, its not big and bulky. We knew that Viking has good products and we bought a Viking fridge based on quality and style. I would definitely recommend Viking Refrigerators.

I purchased Viking range from a local appliance dealer and installed it a month ago. I pretty much knew what I wanted ‘cause I had used the website and based on our space, my husband and I figured out what we wanted. They also answered some questions we had. They have a beautiful stove ring and some of the pieces that we were thinking about were on display which helped to be able to open the doors and look in and see some of the new features. It was nice to have a showroom with actual appliances in it. The quality is good so far. One of my favorite is the indoor grill top. Ive used the oven and the cook top. The only thing I havent used is the grill. Overall, Im confident with the product and Vikings reputation.

Viking Ranges is one of the brands you’d look at if you’re looking for a professional-style range. Ive checked them out as I was doing a kitchen renovation. I’ve got a bit of an older model from them. It looks more clean and it’s not as fancy-looking. Its just simple, and I want it to work well and not look pretty. Performance-wise, I like how much heat it can put out and the consistency of that. It’s a lot more powerful. I like the high heat of it and also its ability to keep it below simmer. You can get it really low. Most ranges can’t hold such a low flame. The range has been great and I’m getting adjusted to cooking with it. One of the things that I think was a bizarre design of the range is when you have the oven on and it gets to a temperature, it cycles on and off. And it seems like it cycles rather frequently. It’ll shut off and then you’ll hear, “Tick, tick, tick,” and then it will all fire back up. I thought there was a problem with it, so I called Viking just to understand. From what I understood, the newer models have this glow bar, and it’s a little bit different. I think they fixed that but changed the mechanism.The Viking customer service were helpful and was okay. I had some problems at first when I got the range. When I was trying to get it troubleshot and have someone come out and take a look at something that there was a problem, it took them almost two weeks before they were able to get someone to me. That was just a little bit long, especially considering I just got the product. For people who likes to cook and can afford a range like Viking, I think it would be a good range for them to get.

Our Viking refrigerators good. We built several homes and Im a cook, so the Viking range is what I wanted, and then they were doing a deal. You can get a couple of different things, so I went with that and got the refrigerator. My favorite thing is the very bottom shelf. You can put like pieces of boxes and weird things. Its a well thought out storage. Its a good use of space. As far as the quality, its what Ive expected for a built-in. Its good. One of the little doors where you put your butter in the door was cracked on the inside but that kind of happen.

A part that came with the range was not machined right and it didnt work. I filed a warranty claim and some local shop came out and replaced the part. Since then, the range has been great.

We had a Viking stove and my husband said he wanted them all the same, so we got a Viking refrigerator. The people at the dealership were awesome. We bought two dishwashers at the same time and the rep was really great. We just went back and bought our range from them. The refrigeration is good. Im not crazy about the drawer layout but it was the only one they had. The drawers aren’t deep enough for the vegetables and the fruits. They don’t have a lot of bottles to choose from. Also, they should have a water dispenser. Theyre not practically designed. But I don’t have to clean the coils and when you have four cats, it makes a difference that you don’t have to vacuum all those cat hair.

I love the quality of the range we purchased from Viking. And I really like the cook top, and the style of the range. Our experience at the Viking dealer was excellent. We came in contact with the owner of the company, and I was impressed with his personality. Hes a great person, there was no pressure as far as the sales, and he showed us around the showroom. Everything has been great. And if somebody would ask about Viking, Id say it is the best.

I have some problems with the Viking Refrigerator that we got. The unit functions well, but I have problems in the way it is laid out. It seemed very stripped down. The crisper drawer is not divided, it is just one big drawer that is supposed to hold both fruit and vegetables. That was surprising. Fruits and vegetables require different temperatures and different humidities. There wasn’t any delicatessen or cheese drawer too. The fridge is also very high so that the taller shelves were not accessible. I called Viking to find out how I could better accessorize the refrigerator, and there didnt seem to be any answer to that and apparently, for this model, there are no Viking accessories available.

We rent a house and all its appliances are Viking. I like the quality of their refrigerators door. One time, they came to change one of the components and so far, it’s still working.

I have had my Dual Fuel Viking Range for almost 16 years. I love it. My only complaint is that the self clean function on the large side has never worked. I had it worked on several times in the beginning. If I had it to do over I would have forced the guy to make it right but we built our home and I had a million things to address. The self clean function of my range missed my radar screen. I tried it again the other day and shockingly, STILL doesnt work. :) But now I hear constant ticking. Any suggestions? I would love to stop the clicking and I wish someone had a suggestion for making this feature work. Thanks!

I was remodeling a kitchen in my new house and I wanted a Viking Range. I liked the layout of the burner grills and the automatic start. Also, the size of the oven was larger than most and the underneath part of the burner stays enclosed. I was able to get it in the burgundy color that I really liked for the kitchen. I really liked the power of the burners that I have, too. The team at Viking has been good. There was a delay in the manufacturing, and they let me know about it right away and when to expect the items so it all went very smoothly. I got a free Viking dishwasher with the range and the wall oven but Im not as happy with the dishwasher as I would like to be.

I really like my Viking range. They’ve updated them over the years and tried to make them a little bit easier to clean since this is not self-cleaning type which is fine with me. Its very even cooking and heats up quickly. I like that its sturdy. The grates are really heavy and I know that theyre solid and not going to bend on me. The salesperson did a great job and was very helpful. I had a huge double oven that had a grill on it. It worked really well, and I really liked it. I only had it serviced once. It was having a little trouble igniting. The sparks would fly but it wouldnt ignite. Some guy came out and fixed it and it was fine ever since. So in our second home, I got another Viking. Its the oven and a half on the bottom. Its not quite as big as the other one but both places have been great. It has little lights on top of each control knob, which my older one didnt have. So at night when the whole kitchen is dark, it’s almost like a little night light which is cool. I also like that its not electronic. I get to turn the knob and tell it what to do. It doesnt ask me questions. I have the Viking range hood as well. Some people do Wolf, some people do Dacor but I like Viking. They have a good reputation and its restaurant quality for the home. Im really happy with them.

Viking has high-end products and has been around for so long. I have friends and colleagues who had used their products. When we renovated the entire house, we bought the whole set of Viking composed of the refrigeration, dishwasher and a range. I got a warranty for three years. However, there were some issues with my oven. Somehow, something stopped working. I called them and in two years, we were not offered the warranty for the service. We had to find our own way and I thought of every procedure possible to get the oven started again. But even today, it still hasn’t been repaired because I don’t have a warranty. And although the other Viking products are working fine, Im dissatisfied with Viking as I did not get what I needed at this point.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

Unbelievable, but after 3 months and some limited use, our outdoor grill burned through the light wires and short circuiting the house. After finding the tripped fuse switch, we tried it again with the lights off. It worked once and then the burner fell off as it had melted. Viking says that this $6,000 plus range actually wont let us close the canopy and heat it up. They said to just put the food on and it will eventually get done (have they ever tried a turkey or even a chicken breast). They say that people call in all the time with burned wires and knobs falling off, and that you really arent supposed to warm it up (contrary to what the manual says). In fact, the canopy thermometer must be a decoration as its never going to go up at all! Id like to return this sucker, and I do accuse this company of fraud!

The refrigerator is stainless steel. It fits in the space. It keeps things cold and it makes ice. When I had a lower shelf that was unglued, Viking sent somebody out under warranty to replace the shelf and its been fine. The technician was responsive. He was on time and he got the problem fixed right away.

The overall refrigerator works great but the handles are constantly coming loose. Ive had to repair it three or four times, and Ive only had the fridge a couple of months. Were looking to buy a Viking stove but their price tag on their stoves is high.

We just moved, and we thought of buying a nice set of appliances when we remodeled our home. We bought an all-in-one fridge, a dishwasher, and a stove top range oven and hood from Viking. We also bought a Viking refrigerator back in 2012, and we didn’t have a good experience with that one. They had the drain set up, and we had issues with that the whole time we had it. They told us that it was just the way it was made. So, when we went with Viking again, they told us that their refrigerators are designed differently now, so we shouldn’t run into the same issues that we had. So, we went with a larger version of the same fridge.We also got an oven range, but it has a little issue with the way it was set up. So, I had the general manager from Main call me, and it sounded like he knew what the issue was. He said that it was something in the way it got set up, and they should be able to fix it. So, they’re coming to fix that. However, trying to find someone to come help with it is hard because there’s no one to service it in this area. But other than that, I’m happy with Viking.

We’ve always known about Viking Ranges, and personally, I didn’t want to buy a Viking range because it was too expensive, but we did because my husband wanted it for the quality. Also, it’s made in America, which was a huge factor for our purchase. In fact, I wanted an Italian made oven since it was cheaper, but then we went with the American made Viking range. The people at the Viking dealer were good. However, there was a conflict between the brochure that was on the display and what was actually available. So, that probably needs to get tightened up. But so far, I love our Viking ranges quality. Weve been having an incredible cooking experience with it. Also, I like the look of it. It has clean lines.

The Viking appliances are made to last. Between this refrigerator and my old refrigerator, for some reason, the things wouldnt last as long as they do in this Viking. The different departments and the bins in the refrigerator makes it so you can put things in different temperatures. That’s a heaven-sent. When youre a chef or you like to cook, you need things right there. You dont need to be running around the kitchen. With all those different drawers, I got the vegetables in one thing and I even have wine in one of the compartments. So, its an excellent piece of equipment. It makes cooking easier. My favorite feature of the range is the simmer. But I like the one on the right-hand side in the front because I like to cook things and get the heat high on it. You could cut up two chicken breast that might be cold and put it in there, and it would get nice and hot where it would start to brown. In a normal stove, that would not happen.If I had to do it again, I’m definitely going to be using Viking. When you want something to last and you want to pay the money for a good appliances and good equipment, Viking’s the best. When you spend the extra dollars for something, it changes your life. I was cooking on just an electric stove top and I only had four burners. So, to go from that electric stove top to my Viking, its like getting a brand new Mercedes Benz. I cant believe how easy it is for me to cook things such as baked potatoes and big rib roast. Ive cooked them all. Viking is expensive but youre paying for the quality of it. If you want the best, you got to pay a little extra, and it’s well worth it.

A friend of mine has a Viking range, and I like the way it looks and I like its reliability. It’s durable and easy to clean too. I also have a microwave, a refrigerator and a dishwasher from them. I’ve had them since November and everything has been doing well. Viking is a great product and Ive had a good experience with them.

My wife fell in love with the Viking oven and she wanted the other stuff to match, and thats how we went down the refrigeration path. The people at sales did a great job selling the refrigerator and going through the function and features. So far I like the lighting and the storage compartments.

Aside from the Viking name, the ranges value would add to our property in the kitchen. So far, I’ve been very satisfied with their product. It’s basic, not over the top and gimmicky like some of the other ovens have. It’s a good looking piece of equipment that works really well so far. I called the customer support when I had issues with it. They’re professional. They gave me a number for their local dealer out here and I called them up. Viking themselves have done a really good job and then the contractor is satisfactory as far as my dealings with them. I got two burners that don’t work and I’m still waiting for them to come back. Someone already came out to see what the issues were, ordered some parts and they’re coming next week. These two burners haven’t been working for about two months now. But it’s sure it’s going to get fixed this week. So far I’ve been happy with everything that works on it because other than the two burners it works great. The even heating in the oven is the one I’m most happy with. The quality is exactly what I expected.

I bought a Viking range 2 yrs. ago. Since then I have had nothing but trouble. In short, the mainboard, fan, burner and controls gone bad TWICE. Upon contacting Viking and texting with support person - Deneen, I was promised someone would call to discuss my issues the same day. Its been over a week - no call. This range is obviously a lemon. $2400 is too much to repair a 2 yr old range.

Overall experience is very positive. Viking Range delivered and installed in satisfactory order. Range is working very well. Product meets the expectations. Two comments: The roasting pan was not included with the range. Had to call Viking Direct and order from Parts Dept. Evidently, the dealer said that I was not the only customer who did not receive the roasting pan. VIKING should ensure that roasting pans are included with the stove when delivered. One of the burners does not fire up as well as the other. Will need to call the dealer for service. Overall - happy to have made the purchase.

We bought a house and it already had a Viking range and some other Viking appliances. I had an opportunity to use the old range, and I liked it. It was a good range but it was like 20 years old and essentially needed to be replaced. So I went with Viking because I had an opportunity to use it and the price also played a role a bit when compared to Wolf, and then the features. I had issues with the oven not working. I bought the range through Best Buy and they had to bring two service people out to get it fixed. Ive been a little disappointed that I did have issues with the oven not working and a couple other things but, overall, its a good range.

Viking is of very good quality. I have the Viking range with the steel grill, and I love it because it doesnt look ugly. It always stays shiny, and it doesnt matter how much I use it. Everything went well at the Viking dealer when I purchased the range. The people were knowledgeable with comparing the Viking with other ranges, and they knew about all the updated features. They were very good. Im very happy with Viking.

The first Viking refrigerator that was delivered off of the truck was dirty. The seams were split and the logo on the front was crooked. The truck people looked it over after taking the plastic off and put it right back on the truck. They rejected it before I did. It was 10 days until I got a new one and the second one has been good so far. We like it but I have one minor complaint. I have to turn off the ice maker because if I let it fill completely, opening the freezer drawer will knock a bunch of ice on the floor. I dont use that much ice and the ice tray is oversized anyway. Other than that, my Viking is high quality and it works well.