We purchased the high end Viking Double French Door Oven model VDOF730SS approximately 16 months ago. Right away we noticed that the lower oven door did not close properly. Just walking past it could jar it a bit and cause the light to come on. Viking had a repairman come out and replace the hinges (this was a brand new oven mind you), but it did not alleviate the issue. We put off requesting another repair but the warranty is only for 2 years, so we recently requested another repair. The repairman called this morning and said Viking had informed them that our warranty had expired. Our registration plainly states 2 years, and weve only had it for 16 months. We paid $$$ for that oven because of Vikings reputation for high quality. We are very, very disappointed.

The Viking appliances came as a package with the house that I purchased and I was like, “Wow, these are really good appliances in the place.” I just had contact with Viking Refrigerators when I was registering the appliances. I needed to register them for them to be serviced under warranty. But I was a little surprised that sometimes the serial numbers and product numbers didn’t go into the side of the appliances. Then I would call Viking Refrigerators and they gave me a procedure for dealing with this which made the whole process of registration a little more complicated.We just had our Viking refrigerator serviced because the ice maker was not working properly. Apparently, it was freezing the water on the way in. It took a while to get people to service the refrigerator, then they had to order the parts. It has been a week and a half now since the repair and the same thing is starting to happen again. Ive been seeing water freezing and dropping down, so I’m about to make another call to Viking Refrigerators in the next couple of days. When the technician repaired the refrigerator earlier, he said, “I’ve changed everything that I could. If this doesn’t work, I don’t know what else would.” But I was a little baffled that six months into living into my house, my super expensive, top-of-the-line Viking refrigerator didn’t work and then they serviced it, and now there’s water frozen. When the water seeps, it starts freezing, and the frozen thing eventually blocks the water in, and that was what also happened the last time. The quality of the Viking refrigerator seemed nice, but I was a little surprised that something so upscale with such a great reputation had this kind of failure in the first six months of its life. The refrigerator was covered under warranty because the Viking appliances came with the same one-year warranty that the builder gave. But Im going to reach out to Viking Refrigerators and find out if I can extend the warranty because I’m a little concerned and we’d love to have that extended warranty.

First unit replaced by HADCO because of compressor failure. Second unit is worse with multiple issues and problems; ice build up on bottom freezer, water leaking onto hardwood floor, plastic drawer fronts and pulls breaking, ice maker supply tube freezing, bad door seals, both door hinges broken, and several more issues. Ive had it with Viking and HADCO and have a Facebook page: ** for others to post photos and complaints with the hope we will be heard by Viking.

We did some research on the appliances before we had our house built. There were Viking appliances at the stores then I ordered and read their book. I thought the quality was good. My granddaughters school had Viking appliances. I talked with the people that run the facility there and asked them what they thought of the Viking and how it worked. They convinced me that it was definitely worth it.All of my kitchen appliances are Viking and I wanted to register for all of the warranties. I went to the Viking website and it would not allow me to do that. Then I was having an issue with the dishwasher, and I couldn’t find in the book to correct it. I ended up having to call the repair personnel to get out of the mode as it went into an error code. I had to schedule an appointment and then it took a couple of weeks for them to get here. I also asked the gentleman to help me register the appliances for warranty and he did that. I gave him the information and he was very helpful. For the money that I spent on this kitchen, I expected a concierge service. But Im pretty much pleased with it. Its pretty good and right now, it seems to fit my needs. I like the way the doors are softly closed in the refrigerator. Its good and its a little larger than the standard size. I also like the ice dispenser. I would like the water dispenser but then that would be an additional cost. Overall, Im well satisfied and I would definitely recommend it to a friend.

Viking has a great reputation. We were looking into fitting into our budget long-lasting appliances. The place we bought them from was having a deal at the time, and it included all three appliances for a great deal. However, had it not been in the middle of a pandemic, would have been a lot easier. But there were some delays and some confusion as to when appliances were going to be delivered. Some were delivered at times when we were told they werent going to be, so our contractor wasnt prepared. But I love how heavy-duty it is. We had an incident where we needed to replace a part, and it came quickly and within the warranty. The Viking refrigerator looks great.

I had a recommendation of Viking Ranges. I also love to cook and wanted a professional oven. The oven is a bit of learning curve in terms of induction cooking and convection cooking, so I’m kind of working on that. I understand it’s better technology but most people don’t want to learn anything new. The range does boiling within 60 seconds, and it’s a hard-boil. Also, the team at the Viking dealer was excellent. They helped me and went out of their way to explain the induction and all the different pieces.

I am extremely frustrated with my viking appliances. We saved a long time to purchase the best I thought at the time to be viking. I purchased the microwave, dishwasher, and range. From the very first month I had nothing but problems!! I have never been able to use the stove. It had to be repaired from day one. Cant bake cookies - one side is done, the other burnt. What is sad is that I a have brand new stove and cant use it. Last Thanksgiving I had a half done turkey with 20 people waiting to eat dinner. This is after it was repaired for the 5th time.Now it is Thanksgiving again and I cant use my brand new stove and have to go rent one because my Stove is not working again. The repairman informed me that the part had to be back ordered. Are they Kidding!! With a company their size and how expensive their unusable appliances are, you would think they would have a little replacement part that they could fed-ex the next day especially when they know it is close to a holiday, especially Thanksgiving.The microwave didnt work either and had to be replaced and it still doesnt work, it continually kicks a breaker. We have lived in our house 20 years and never had a breaker problem with our old microwave. Also the knobs on the front of the stove are a fire hazard, if someone even brushes up against them they will turn on. Afraid for the kids.. I would like to take my overly expensive VIKING APPLIANCES that are nothing but junk straight to the city dump. I would NEVER purchase anything that is VIKING again!

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

My kids are cooks and they like the quality of Vikings ranges. As for me, I like both the aesthetic of the design for home kitchen and their reputation for having a solid product. We got two ranges and the quality is good. But we had some problems with the packaging of the items. A number of our items loaded from Viking got damaged during shipping, which was a pain in the butt. I dealt with Friedmans Appliance and the people there were awesome. They interacted with the Viking rep and we never had any problem replacing units or having someone come out and look at it. So we were very pleased. My favorite thing about the ranges is the quality of the knobs. A lot of times, knobs would be cheesy and chintzy. But the ones on my unit are extremely solid. Theyre also just about the right size since Im a man working the stove.

Viking had the best package for me when I looked at all the other options. The team at the dealership was great. I like my range but I already have had to have somebody come out to do a repair on it. Another tech would come out on Friday next week to do a repair on one of the ranges knobs. Needing those repairs have been unfortunate, but other than that, everything has been fine. They were covered under the warranty and it was very simple to get a hold of somebody to set everything up.

I was putting in a high-end kitchen and purchased all Viking products. Theyre industrial feeling. I like the size and capacity of the refrigerator. I also like the way it looks and the ability for it to be built into the kitchen. However, Best Buy managed to make the experience very difficult. There was a significant delay in a lot of the products and they couldnt figure out how to get updates. I ended up finding the 1-800-VIKING number and calling them directly to find out what was going on. I got updates myself because Best Buy acted like their hands were tied in the process.Then Viking doesnt have support and service in my area other than Best Buy to install it, which makes the experience poor. So, even when I got my refrigerator installed, Best Buy acted like they werent gonna be able to do it. They gave me a hard time about it ‘cause I didnt have cabinets in that they wanted. I had to escalate it just to get them to install it. It was so troublesome. I had the same issue with the hood for my range. But Best Buy ended up compensating me by giving complimentary five-year warranties on all my products. They also gave me a free range for about three months during the delay of the range from Viking because the delivery deadline was so different than what they originally communicated to me. They redeemed themselves, but it doesnt change their inability to deal with the process during the process.

I have a 6 year old Viking Range that I am sending to the scrap heap because after 2 years and dozens of repair visits, Viking cannot repair it. It is a 48 unit with 2 ovens which intermittently work. At first they told me that they couldnt repair it unless they were there when it malfunctioned. After hundreds of dollars spent on repair parts, it finally malfunctioned while the repairman was there and installed Vikings prescribed new parts, and they still cant figure it out nor are they offering me to replace it. I am very dissatisfied with their product and their response to the problems that I have had with it.

I like the looks of the Viking appliances and my husband got a good deal on them. The refrigerators good though its a little smaller than I thought it would be. The range, unfortunately, hasnt been working very well, so Ive had to call the service a few times. It was good as well, but the burners keep clicking and you just dont expect that from the price point. Aside from that, their servicemen werent very helpful. When they first came, they didnt fix the problem. And the second one said that he was going to fix it, but then said he was going to call back and hasnt. Also, the range takes a very long time to preheat and get to the right temperature. I had a Miele in my former house and it did the same thing. And the technician said that thats just the way it is when he fixed that one. And they said the same thing about the Viking one. All in all, Vikings products are probably good and we just got one thats not working 100%.

Bought both (Viking 30 All Fridge, and Viking 30 All Freezer) as showroom models at a discount manufactured 2009 and 2006. Thought they would be under warranty. Problems began - freezer does not freeze my ice cream. They replaced the coils, the fan, the thermistor, the thermistor connector wire. And STILL it does not freeze my ice cream. I have to manually defrost the freezer, then it works ok for a week then back again. Fridge is another story. Started off randomly beeping once a month or so. So I turned off the fridge and turned it back on, and it seemed fine. That was 3 months ago. Now it does not stop beeping, and the fan does not come on. We replaced the thermistor, the powerboard and still it’s beeping. Viking has now told me it is no longer under warranty and so Im on my own. They cant understand why it beeps. Ive had 4 different technicians come out and they are at a loss. Viking does not want to speak to me, since I am not a technician, and have no warranty. Problem is, it’s not easy to replace a 60 space in the middle of the cabinets and I cant think of replacing the whole kitchen which is only 2 years old.

Ive known Viking from many years ago in the food service business. I wasn’t going with the Viking Refrigerator, but with the Viking cooktop. Both appliances came as a package deal and the sales pitch was one item would be free, so it was easier for me to do that. I would have never gone with Viking for my refrigeration purchase. I’ve been using the refrigerator for about a month now and it appears very sturdy and I feel its gonna last. It also appears to do a great job to have the room that I thought it did for its size. I also like the digital controls on top that tells me what’s going onPeople have to understand the options that come with their Viking Refrigerator, like the ice maker versus non-ice maker, down to if they have water filtration for access to waterspouts. Viking is really there when you’re looking at the quality. On the other hand, Viking is not sitting extremely well with me on the customer service side. I had the direct vent and it hasn’t worked since day one. After three months, they finally decided to replace it. I saved my money for a very long time for those items and they are the biggest expense Ive ever made on appliances. It was quite depressing knowing that Viking didn’t stand by some of their equipment. So, be cautious.

We were looking for a counter depth refrigerator, and the Viking refrigerator was one of the few ones that we liked. It works really well and we like its design. It gets the food really cold. I like the lighting there and the construction of it. However, the dealer we bought it from was horrible. I bought from the dealer Viking appliances including a refrigerator, range, dishwasher, and a microwave. When they first brought the refrigerator over, they didn’t have a truck that has a ramp to take it off from the truck. What they ended up doing was they had to open up the fridge in the truck, had to lay it on its side, and slid it on the floor. They had three people struggling, carrying it into the house without its box. I was to the point of just livid. Fortunately, they didn’t scratch anything because I was standing there right next to them making sure nothing happened. I could have picked a better dealer despite them giving me free installation.I have a printout of the fridge so that we know where to put the electrical outlet as well as the water outlet. But in the case of the range, there wasn’t really a cutout. All we knew was that it has a 30-inch width so when it arrived, it couldn’t fit into the wall because the gas outlet in the wall was right in the middle. We remodeled the entire kitchen and nobody explained it to me when I was in the showroom that we could have reconfigured everything to make sure that the appliances actually fit there. Also in the dishwasher, there was a piece at the bottom that keeps falling off. Its kinda weird and I’m not sure what to do with it. However, the appliances were great, overall. I’m very satisfied with the Viking brand. It looks great. I have people come by and everybody’s awed by the overall look of it. It’s just beautiful.

The quality of the Viking refrigerator is okay. But I would have liked to have features that other refrigerators have and Viking does not, like an ice and water dispenser in the door. Also, the fridge has an ice maker that dumps ice in a tray in the freezer section of the refrigerator. If you pull out the freezer section, ice cubes in the back tumble out on the ground. I dont see that as being a positive feature of the refrigerator at all. Ive never had a refrigerator that tumbled ice cubes on the floor because the tray isnt holding properly. Other than those two things, I like the refrigerator. As far as keeping things cool, it keeps things cool. It looks attractive on the inside, too. You push the buttons and it keeps things where its supposed to keep.

Im in the cabinet business, specifically for kitchen and bath cabinets. I have a showroom at a local appliance store and we did a working Viking kitchen. I convinced some of the contractors that I deal with and theyre using Viking appliances. Viking has quality-built products so the name speaks for itself. I live alone and I got a 36-inch Viking range. It was great making the purchase. I worked with not only the local dealer but also the Viking representative. Im still getting used to my range. I dont use it too much, but Ive tried all of its features and Im very happy with it. Its everything that I expected it to be. I tell my contractors that the quality, the price, and the name of the Viking products will help sell the properties that theyre building.

What I liked about Viking was the unwavering quality but I dont think thats true anymore. The Viking appliances that I have that were supplied with the apartment are of a much lower quality than I had come to expect from them. Theyre only a couple of years old but Im not happy with them. Im very disappointed with Viking and Im looking to replace the appliances that I have. With the open burner range, it feels very rickety and I have to take it apart to clean it quite often. But Im fearful about cleaning it. Looking inside, there are these loose wires and I need to clean the inside very carefully for fear that I will dislodge some wire or something.Also, I have a dishwasher and a microwave that have failed and the refrigerator freezes milk but doesnt have even temperature regulation. They replaced the microwave fairly quickly but when the dishwasher broke, I was without a dishwasher for almost two months. Viking seems to be able to replace things, but they dont seem to be able to fix things.

The oven that we bought from Viking took about eight months to ship and when it came, it was damaged. We had to wait another month and a half to fix one part, so it could be fully operational. So, I dont have a lot of confidence that the rest of the machine is going to last that long. The broiler specifically had to be rebuilt in our house. The microwave hasnt worked properly since installation and after three months, we finally got Viking to replace it instead of fixing it. Its nice having a high BTU range, which was what I was looking for, as a home chef. The oven seems to be working fine and the microwave has some good features if it would work. There should be open communication between the retailer and the Viking Middleby company. Im disappointed. If I had known now what we would have gone through, I probably would have chosen a different option. We were simply upgrading our kitchen and we had something that was working that we got rid of for this.

I went to the building in Manhattan. It has all the showcases and thats where I picked out the Viking Range. I liked their reputation and the price point. Then I called Appliance World and they had it shipped to my house. During delivery, it came damaged as the bottom trim piece was dented. I called Appliance World and within three days, I had the little piece over here ready in the mail. The fact that I went from an electric grill to a gas grill makes a big difference to me. Its been about a year now since Ive had it and its been a good stove and hood.

We have the built-in side by side Viking Refrigerator since we purchased our home new in 2007. The water dispenser never shuts off and anything on the top left shelf of the refrigerator freezes. The ice maker has no stopping point and fills the drawer until you cant remove it. The water dispenser stopped working a week ago and now doesnt make ice at all. Absolutely the worst refrigerator we have ever owned.

I do like my range so far. It heats my food which the oven is supposed to do. It feels sturdy, reliable and doesnt have a lot of bells, buttons and whistles. It looks as though it will do what its supposed to do for the next 20 years. My expectation is that because it is expensive, Im going to have it for a long time. It is easy to clean. Im not a big cook, but my understanding from people who do is that its important to have the temperature consistent inside of the oven. Thats one of the things that Viking is known for - even heating. So if ever I take up baking, Ill find that to be true.

We owned all Viking appliances in our previous home. We had about 14 years of experience with the range, hood, refrigerator, dishwasher, and wine fridge. Weve just started remodeling our kitchen here in Texas and purchased a Viking package here as well because of their reputation and the quality and the look of the appliances. We were comfortable moving forward with Viking again though what we got were kind of different products than what we purchased before in some ways. The range we had was a double oven and was kind of super high end range. This time, we have a stand alone LPG all-steel cook top and then a wall oven. I like some of the improvements theyve made to the product line. The cook top is much easier to clean than the more commercial style we previously had.We went for a French door refrigerator this time which got the freezer above and has two French doors. The whole refrigerator unit is really good and convenient. It fit in to the opening we have perfectly at the right depth. Everything about it is also pretty first rate. We are happy with the refrigerator and with everything but one thing I have is on the packaging of the product particularly on the refrigerator. When the installers came to install it, they spent forever trying to take the protective material Viking uses over the stainless steel off. They never got all of it off and I can still see some of the adhesive that was used to hold it on there even though Ive used stainless steel cleaners that were recommended.We did the purchase from Pacific Sales which is a brick-and-mortar store in Austin and is apparently a subsidiary of Best Buy. However, the experience was not good with Pacific Sales and horrible with Best Buy. The whole delivery process was a nightmare. We love the products and we had no issues with the installers that Best Buy used, but the length of time the scheduling took and the constant lack of information and the change of information were not good at all. I would probably never buy from Pacific Sales again. When we first started looking, we went online and found vendors that would ship the appliances to our home for free and no sales tax because they had no brick-and-mortar presence in Texas. But I thought of paying the extra sales tax which was substantial just to have that local touch and that good quality customer service which couldnt have been farther from whats the reality.The Viking Range Corporation needs to know that when a customer decides to buy a Viking products from Pacific Sales, which is Best Buy, theyre likely in for a tough go of it. The sales person who we dealt with never called and kind of washed his hands off once we get handed off to this contact person with Best Buy when things started getting kind of going sideways.But now that we have the appliances and theyre all in place, everything seems to be working great. I placed a call with Viking today as I was having some issues with the new wall oven and I got connected to a very knowledgeable person in tech support. He walked me through what he thought were the probable issues. It was more of a problem with me understanding the directions though I read the owners manual pretty closely, but after talking to him, he provided a lot more information about how to use the oven properly than what I got out of reading the owners manual.Also, we had some repairs that needed to be done and Viking always seems to have good customer service. Viking corporate had to handle recall issues and they were good about notifying us for that. However, Ive tried to register these appliances online and Ive only got about half of them done. For some reason, it comes back and says they dont recognize the model number or the model number and the serial number dont match so they cant do it. I have yet to call so thats been a little bit of a pain but no big deal.

I’ve owned two properties and both of them had Viking products. Im also in the industry and I used to work for Home Depot as a merchant. Viking is a good brand name and Ive had no issues with my double French door refrigerator.

I like the space of my Viking refrigerator. it’s big enough and I also like the lights. There are a lot of drawers, and it’s wide enough for a big tray, and for a box of pizza. And if you have a cake or something, it will fit. The people at the Viking dealership were also courteous and on time. Any question I have, they answer. Michael made it very easy to buy it and to deliver it.

We purchased the Viking a Professional Single Wall Oven June 14. We have not been able to use this oven. It can take up to 1 hour to pre-heat. After the oven had pre-heated and turned OFF the entire panel is so hot you cannot touch it. The oven was replaced once and we are having the same problem with the new oven. We have had 2 different electricians look at this along with Viking service techs. No one seems to have an answer to our problem. Would never have chosen Viking if we had known this. We also called Viking who told us to call the store we purchased the oven from. Viking basically told us there wasnt anything they could do!!

I like the lighting of my Viking Refrigerator. Its much brighter than the other refrigerator that I had. However, I was disappointed that it didn’t have the same gold handle option that I had with the rest of my kitchen. Still, their reps were very good and they are able to provide me with whatever information I’m asking for. Im very happy with Viking and the quality of their products as well as the customer service that they provide.

Ive had Viking in a previous home 15 years ago. At that time, I liked it better than anything else that was comparable of the professional series. However, theres one thing that some of the other ranges have that Viking didn’t and maybe still doesn’t have, and that’s different sized burners. My wife makes espresso every morning with the little Italian coffee pot, and all of the flame diameters are bigger than the actual espresso pot that were using. So we have to put it on the side and it uses about a third of the flame and two-thirds that has nothing. I know that some other brands have ones where the back burners are small. It’s the only thing that I wish was different. But I like that Viking is sturdy and uses gas.

I had my brand new Viking stove delivered on Nov. 28, 2012. I used the oven twice and, right before the holidays, around December 21st or so, my oven stopped working. Due to the holiday rush, I could only get the repairman from the store on December 26. He came, checked the stove and concluded that the spark unit needs to be replaced. Imagine that! Three weeks after the purchase, an essential part of the stove needs replacement. Today is January 7th, the store ordered the piece but Viking Company does not have it. It is on back order. The Gerhard Appliance store people have been reasonable but the Viking company has provided me with a useless appliance: a stove without a functioning oven and no part to replace the broken one. I am really angry and would never buy a Viking product again. I would like to return the stove and get my money back.

We moved into a house that had a Viking refrigerator and weve been using it since then. The quality of the ref is okay and I liked the inside of it. I know really good things about Viking and I have a positive association with them. But when some of the handles on the refrigerator door kept coming loose, I was disappointed because I had the expectation that their products were so high in quality. Other than that, however, I like the Viking ref. The ref door just needs to be tightened with an Allen wrench, but its annoying to have to keep doing that. Im sure there are other models and if I picked the ref myself, I may not have picked that exact model. For one thing, it doesnt have an ice maker in the door. But Im pretty satisfied with it. Its under warranty and people have come out to help us with stuff.

We purchased a full Viking Professional Kitchen - range, refrigerator, microwave oven, dish washer, hood. We have had at least one issue with everything (except the hood). We spent about $22,000 on appliances that are supposed to be high-end. What an absolute joke. My neighbor also has Viking appliances, same issues. Viking should be ashamed of their products and customer service. When you call to complain, their responses basically too bad if you dont have a warranty.

We purchased all Viking appliances for our custom-built home in May of 2012. From the beginning, after our refrigerator was delivered on May 24th, we have had nothing but issues... There was a broken cover in the freezer section and a broken cover in the refrigerator. Those items have been replaced, but the main issue which has been an issue from the beginning is the water flow coming from the dispenser. It takes 45 seconds to fill a 16 oz. cup with water - way too long. We have called the techs numerous times re this issue and each one who came told us that this was normal!The last tech was the only one who actually disconnected the water line from the water dispenser line on the fridge and checked/timed the water flow. He also checked to see if there were any kinks in the water line and there was not and we have also replaced the water filter after only having the fridge installed about 2/3 months. That did not make a difference in the flow of water. Is anyone out there having the same issue as we are having and what was done to correct this? Also the ice maker makes ice until it falls out over the side. They also replaced the arm thats supposed to stop ice making when it hits at that level. It does not stop till its literally over the top. Help!

When it was time to replace my range, I went with Viking because the other brands gave me a hard time. The rest of the range worked, when I got it, except for the infrared broiler. So, I registered with Viking and they sent service techs from R&E Appliance who were able to take care of the problem right away. It was a little disappointing that the range needed new parts right away. Other than that, the range has been working ever since it was repaired. I love the quality of the range and I like the way the lights light up across that I can see my knobs. Then the burners are on high right away when I turn them on, so I don’t have to fiddle to get them on high because they usually don’t cook low. Also, things roll out of the oven easily, so you’re not fighting against trying to pull it out.

Our old Viking Refrigerator was unimpressive for the price. It was just an ordinary refrigerator with a Viking label on it. It was eight years old and a particular part broke. We could have fixed the thing for $200 but they discontinued that part and it was not available. They supposedly keep spare parts for 10 years, but I suspect that this part was defective or broke a lot, so they ran out. So our opinion of Viking is not very good.We bought a new refrigerator and it was the only one that fit in the space that we had. It also costs $1,000 more than other virtually identical refrigerators made by the same company. There were also other better refrigerators that are too tall. The new refrigerators drawers and shelves worked better than the old ones. Its a decent refrigerator, but all refrigerators in that price range are at least as good. Theres nothing special about it.

We shopped around at several different appliance, some of the appliance showrooms, and I was going back and forth between Sub-Zero, Wolf and Viking. There were pros and cons for all of them but I really liked the Series 5 oven. They have a double oven that’s got a French door on top and that combined with the cooktop that I felt like it was a rugged enough look. I decided to go for a Viking kitchen package because of the oven than it was because of the fridge in particular. But if I put raw strawberries in their fridge the strawberries stay fresher much longer than they did in previous normal refrigerators I had. Before when I put the strawberries in my refrigerator two days later they’d be all shriveling. But with Viking I can put them in there, and a week later, they still look edible. There’s something about the airflow. One of their appliance guy explained to us something about that and it definitely works. But I have to buy an ice scoop because Viking doesn’t make ice dispensers in their fridges, which is fine, because I like the smooth look on the front. But I think that they should probably throw in like a food grade ice scoop because yon’t wanna touch ice cube with your hands. That’s just kinda gross.

We’ve known about Viking for a long time. We heard they last a long time. We liked the salesman we bought our range from a lot. We talked about a lot of different ranges, but we ended up settling on the Viking. Our experience with the product has been seamless. My wife seems to be pretty happy about the product. She loves it.

I wanted a nice, basic door cabinet refrigerator that I can slide it in, but not built in. Ive done the research on the competitors and Viking Refrigeration always had a high rating. The quality is good and I like that I can really see well in there. I’m very satisfied. I bought it from an appliance store, and I can’t say that they know what they’re doing. I also needed a range, but the appliance company didn’t set in there right. The range arent as good as they used to be, but our refrigeration is good and I would recommend it to anybody.

Viking dishwasher (we have an all Viking kitchen) has disappointed me twice now in 5 years of ownership. Hoses that are internal to the cabinet just come off which results in leaks. Since this model has a catch pan, a float will result in the dishwasher staying in drain mode. Ive found that short non-barbed plastic nipples will allow hoses to come off over time. Poor design on what otherwise could have been a nice unit since it did a great job cleaning dishes. I just purchased a new unit from another company.

I have a Viking four burner range with convection oven. In the 13 years I have owned this I have changed all the igniters twice, the igniter control module once and the oven door hinges twice. The latest breakdown is that the baffle under the oven floor detached due to rust, damaging the burners and ignitor. I called to make a warranty claim - Lifetime warranty against rust, it says in my owners manual. I called customer service and was advised with Viking this warranty only applies to the stainless steel parts... the parts that dont rust. Company does not stand behind their product. DO NOT BUY VIKING!!!

Viking is a great brand and has a good reputation. My parents had a Viking range when I was a kid and we just redo our kitchen so we got our own Viking range for its price and quality. We looked at discount places and priced out Viking ranges. We bought a model from last year and we like its BTU for the burners. The overall quality is good and we love it. Our favorite feature is the burners and we have five burners now that we’ve actually all been able to use.The sales guy at the Viking dealer was great and did no pressure. He has very high professionalism and knowledge for the product. He totally helped us out and then we looked and told him that we would look somewhere else and get another quote. It was no problem with him so we went and looked at another Viking range somewhere else. We realized that what we first saw was the one that we should have bought all along so we went right back and got it. Were very happy with our Viking range and it’s simply one of those things we’re going to have for a very long time.

I have had my Viking 2 door refrigerator since 2001, I love it! I say that, but it has been leaking since day 1. I have had more repair people out to my house than I care to admit, because tempory fixes are still cheaper than a new one. My issue? Water leaking from under the refrigerator, it has been happening off and on since 2001. And today, 6/8/2018, there is so much water on the floor of my kitchen I had to leave the house today (for work) with a ton of towels on the ground and I am working to get someone to come out to my house (AGAIN) to try and fix it. My other concern is even attempting to try and find a fridge large enough to fit into the spot that the Viking fridge is in (if I attempted to replace it). Sad, but still LOVE my Viking (I know, I am crazy).

Viking has always had a good reputation and it competes with Wolf and Sub-Zero. The refrigerator that we got is cool and the range works well but weve been disappointed with the dishwasher. It doesnt dry well and weve told the dealer about it. A friend of ours got the same dishwasher we did and theyre equally displeased with it. Were both used to a competitor brand called Miele and their products are much better and put Viking to shame. Other than that, our dealer from Key West, Florida has certified appliance repair and theyre excellent. Theyre very professional and they like the Viking brand. We also got undercounter wine coolers from Viking and theyre a good product too and theyre very nice.

My range is perfect. There are no scratches or dings when it was delivered. The fridge arrived and was completely beautiful on the exterior, but on the interior, all the shelves were smashed and ripped out so I had it replaced. Now, Im waiting a door on the new one and a door for the dishwasher because they were both damaged in transit. Its unfortunate. But as far as how they worked, theyre wonderful.

Have had problems with Viking dishwasher from day one!!! Seems like I am not the only one!!! Ever heard of Class Action suit????? I am sick and tired of having to unload this dishwasher of dirty dishes because dishwasher wont start!!!! Serviceman is an hour away!!! Viking is shameful and needs to be held accountable!!!!! I own the stove, oven, microwave and refrigerator! Would had gone with Wolf had I known Viking was so cheaply made!! My products arent even 5 years old and rarely used!!! Really thought I was improving my remodeled kitchen.... I was wrong! I want my money back!!!!

We have had Viking Ranges since they pretty much came out. We are on our third Viking Range. When we remodeled our house, my husband wanted to get me something high quality because I’m a baker and I cook a lot. So we’ve researched and thats what came up. I like the way the Viking Range looks. We also renovate houses since the 80s and we always put a Viking Range in there. We flip higher end houses and people wanted Viking look or Wolf. We bought one Wolf and I hated the Wolf. I was like, Forget it. I don’t have to buy another Wolf. Weve bought plenty of Viking Ranges.The first one I had was a gas range and I loved it. And then we traded that for a dual fuel electric oven which I hated. The oven was much smaller and I couldnt fit all my baking pans. I couldnt even fit a turkey in it. I was really disappointed in that. It also started arching, spitting and shooting flames out the vent and the top. Wed called Viking to find out if there was any root cause. And they said not that they are aware of. So we ended up going through our insurance company in getting a new one. I got the Dual Fuel Viking Range. Its the four-burner. They did change the oven so its much bigger. Ive baked four cakes already with it and its only been a month. I wish they would have had one on the floor so I could have looked at it. But most people arent caring them because theyre so expensive.The people that I talked to at Viking have been very nice. But I wish we could have gotten more information about the other one that had started the fire. They didnt seem very interested and we still have that oven. They werent also going to take the oven so we figured we just hang on to it and see. Were thinking of making an outside kitchen and just tearing the oven apart and turning it into an outside stove. They also have people who came to hook a Viking Range up but hooked up the electric cord wrong. So then we didnt have an oven for a week cause it wouldnt work. Somebody came to fix it. They replaced the cord and took it right one on and that works great.

I like my new refrigerator and the way it keeps everything cold in each area. There are no warm spots and it fits the space that we have perfectly. I wasnt gonna get a refrigerator with a rollout drawer on the bottom but it seemed to be made well so I opted to go with that instead of the side-by-side. People should do some research into what features each one has and then pick the one that fits overall what their needs are because one of the other reasons we didnt go with the side-by-side is because Viking makes them too tall. We couldnt have something that tall in our space. We only have 70 inches and a lot of those side-by-sides are 72-plus, and thats not gonna fit in the space. Wed have to take the cabinets out at the top and I dont wanna do that because I use those cabinets. So, it would be nice if Viking would make them a little smaller in a side-by-side too. I know two other people who are struggling with the same thing. They have this standard spot that contractors made in their house for the refrigerator, and theyre only about 70 inches tall. When you read the specs, a lot of those refrigerators want you to give them a 2-inch clearance at the top for air and we dont have that. Ours is smack way up to the top but we have air on each side. We havent had the refrigerator that long but Im anticipating that its gonna be a real worker.

We saw the Viking range at Ferguson and there was a cardboard on display when we bought it that said that there was a temperature probe but Viking has discontinued that and didn’t think it was a good idea to update their literature. Even on the literature with the new unit that we got, it was still mentioning that same thing but we can’t use it because there’s no connection for it. And that is not acceptable. We bought the unit because we wanna have something that we could check the temperature of what’s cooking in the oven with and now we don’t have anything. I’ve asked them to get back on me and the representative for the area here hasn’t yet. I need to have a way to get temperatures inside the oven and I was expecting to have what I paid for or what was on the information that was on the oven.Then, we had a unit that was defective when we got it so we got that returned. The new unit seems to function better. When we’re cooking, it has enough power, which is good. We like the 23,000 BTU burners. The center, when we can get it enough to click on most of the burners, is good and that works well. The broil works really well in the oven but the bake doesn’t work really well. And the convection seems to be working okay, although we haven’t figured out the differences yet of the true con and the regular con.But we are still having issues with the burners, which click at low intensity when you have a hot pan and so on. The response I got from one tech was that the gas pressure was not okay, which is not true, and it is not due to the pressure line. I talked about it with the person that came in and installed the line. We put a new pressure regulator and so on because of the new line that we had to build in for this and that is working fine. We’re also having issues with the bake mode where the top element seems to be heating way too much than what would be expected. We can’t put anything on the top or close the top shelves because otherwise, everything burns on bake where we don’t mean to use convection. We were hoping that there would be an adjustment that can decrease the temperature on the top element on the bake. No one came back to us on that. We’re still waiting for these things.Also, when we got the unit, the convection fan was loosened during transportation. When we started the convection, the convection would rattle like its helix was touching metal or whatever. The tech took the housing off and tightened up the convection fan screws. That took care of that and it hasn’t happened since the technician came.The unit is beautiful when you buy it but as soon as we start using it, the copper pots of the burners are extremely difficult to clean. As soon as something falls on it, it kinda stains. We’ve tried all the tricks that they have in their manual including the ammonia and some salt but that still leaves stains. Also, the base of the burners is already coming off after we cleaned them three times and that also was a big disappointment. The choice of the material to cover this is probably not the best. We bought this semi-commercial unit because we cook a lot and the durability is not what I expected for $12,000. The people that we bought it at advised us against buying it because of the issue that they had. And we went away and bought it because we figured Viking has been trying to face these problems for some years and they must have seen the problems. But they clearly haven’t.

Theres something in the Viking brand name and about having a high-end appliance in my kitchen for resale. Its a fine refrigerator and it keeps my food cold. However, I feel like I have a refrigerator that I could have bought from a Home Depot. I could have gotten LG or the GE. Six months after owning it, the drawer broke. Ive got older kids and were not abusive to our refrigerator, but actually, it worked out better. Its easier not having the flap on the door that broke, so we kept it that way. My ice maker broke about three months ago too.We have had the refrigerator for two years and Ive been dealing with repairs, which has been going on now for a couple of weeks because it takes a couple of weeks to get somebody out and he just came. Now, its taking three weeks to order parts. And so the name, Viking Refrigerators, sounds terrible. It looks prestigious but I dont feel that I have any type of better quality appliance than if I had gone with a different brand. It hasnt done anything exceptional. I bought it for the prestige that comes behind Viking, but as far as the refrigerator, and even the stove top, microwave, and oven that I got, I feel that its exactly what I would have gotten with any other brand.

After I bought Viking appliances, Ive been having problems, and the products are less than two years old. In the first year, we had a problem with the dishwasher. Something went wrong. But they came out and fixed it. Then we had a problem with the refrigerator. The heater for the ice maker didnt work, so there was water pooling at the bottom and then flat out. They came and they changed the heater one time. Then a week later, the same thing, water was coming out again. They said there was some piece over there that was missing. I was disappointed. A $10,000 refrigerator, and within two years, we have problems. For products like these, it should have a longer warranty than one year. But I like it. It has all the features that I need. Its a stainless steel finish but it has a scratch. Theres a stainless steel repair kit that I have to get to polish it back to before.

The main thing I like about the range is that all the burners are the same size, 15,000 BTUs, and they all have the simmer function.

We went with Viking because it was highly recommended but the doors of the range we got were off and they would stick out to one side. The quality was horrible. They brought me another one and I told the guys to make sure that the unit is okay before they remove the one that I had. When they opened it, the guy said it’s worse than what I got. They took it back and brought me a different one. The one I ordered was a Series 5 and when the man came from Viking, he looked at them and said he was gonna move me up to a Series 7. It still had a little bit of a problem but their guys came and removed the bottom plate and kind of played with it. Now, it works perfectly.It took about a year until I finally got the one that I presently have. I had to go and buy an induction hotplate. Whoever is putting these things together, their quality control people are not doing a very good job. The range is wonderful but the experience was terrible. After paying so much money for a range and then have to deal with so much drama with it, I wouldn’t do it again. My son is building a new house and I told him to not get into a Viking stove.

The house that my wife and I bought in 2016 has Viking appliances in the kitchen. The refrigerator was a 2012 model that was installed and purchased in 2013, so we were a little disappointed that it released all the Freon and was unrepairable by 2021. Were disappointed that though the Viking Refrigerator that we had to get fit in the space for the one that we had without having to redo cabinets, it no longer has a water dispenser in the door. That was a big letdown.We also had to replace the door seal on a dishwasher and Viking had stopped making replacement parts for it. We ended up replacing the entire dishwasher. The repair service is a real pain in Connecticut because theres only one authorized company. To get them out to actually look at our refrigerator, even on an emergency basis, was a matter of weeks.

We were looking at the Wolf, and it was out of my price range. And the only reason I looked at the Wolf is because of its name in the industry. When we went to the store, the gentleman pointed out that its not necessarily the best product on the market. Its just got a following and a name. It was my first time purchasing a gas stove and he showed us the Viking. He told us a little bit about it and the features, and it had a model that they were actually discontinuing and it was a really good deal and we picked it up.Even our renovator who installed it said, This is a really good oven, because of the way it cleans. The grill of Wolf is tight so its harder to clean. With Viking its so easy to just pick up the grill and wipe it and its done. I love the product. You can really control the heat and Ive never cooked with gas before. I was reluctant, but its a lot more controlled in the heat in how you cook so I like it.The rep was also really good and knowledgeable and not pushy when I first went. He educated me on this. So check out the product because the Wolf and the Sub-zeros got its name in the industry and then everybody wants one, but they don’t realize that theres this other product that are just as competitive and has better price points that are equally or if not, better.

I was selling the house and wanted to use some upgraded name. Ive known Viking for years and it seemed to be a better deal. I replaced the GE appliances with Viking. But unfortunately, even in the short time that I had it, we had problems with the oven and refrigerator. And the more I talked to people about it, the reputation has really turned bad like Viking is pretty poorly made now. Knowing what I know now, I would never buy a Viking again unless I hear that theyve really improved their quality. However, I like the refrigerators Dutch doors where its open on each side. Their team also had good follow up on the service I needed.

We went to Best Buy and we decided to buy a Viking refrigerator as I had heard that it was the best product in the market. Weve also had a Viking stove for 10 years. However, the refrigerator we got stopped working one day. It was not freezing. I called Viking and they sent me a company to do the service. They needed a part as there was something wrong with the motor. Now we’re still waiting for that part. So far, we havent had good experiences with the equipment we bought from Viking. The dishwasher we got was a problem also. Now I have to pay $500 because the motor went bad.

Insulation is saturated and has been dripping for at least a couple of years in what is now a 6-year-old refrigerator. Viking said it couldnt be repaired and that the problem was caused by South Floridas humidity. Come on. Viking is manufactured in humid Mississippi! Viking offered a special replacement discount of 20% for a limited time. We are talking about several thousand dollars here. Still living with this miserable and annoying problem. Time to vent our displeasure. Model VIRB364RSS - Cost of this 36 all refrigerator unit was $4,122.00 in 2013. P.s. We also own a Viking all-freezer, induction cooktop, thermal convection wall oven, microwave and warming drawer. Vikings response to what was obviously a defective product---disheartening and weak.

We initially looked at different models and ended up getting a better deal with Viking. Everything we bought came in with the package, which was nice. The dealer tried to work with us to get the best deal. The conventional oven in the gas top works great as well as the broiler, but unfortunately, the convection part of the oven doesnt work so weve had to put in a service call for it. Its a little disappointing since its brand new and thats an issue. Additionally, since that supplier is out of state, we took a couple of days to find out who could supply the Viking range. I had to call them back and then they gave me the name of the supplier, then the supplier took a day or two just to have them call me back. Luckily it was close to the area that we were, but the rep was getting calls from people from New York and other states so not too many people service them. Overall my Viking range looks great and I had great interactions with the people, but theyre lacking in servicing.

Our house had a Viking refrigerator installed when we purchased it. I had a problem with the refrigerators drawer so I spoke with their team and they were great. They said the drawer that I wanted was back stocked. Theyd shipped it to me as soon as they had it in stock but it took about a month and a half. I’m also having problems with the controls. The usual temperature for a refrigerator is 30 degrees and they recommended zero for the freezer. But when I do that, the top shelf which is the refrigerator side gets frozen. We also found out that our icemaker was making noises because there was no water supply, so I had people come out in maintenance. The person who serviced it said that I could be blocking the vents, so we removed stuff in the vents but the refrigerator still does that.

We had a house built and installed all new Viking D3 appliances. We have had problems with every single one of them. We moved in in May 2013 and as of December, we have had the Viking repairman to our house at least 4 times. Who has time for that? Every time has been for the refrigerator and at least one other appliance. Every time we have had to throw away hundreds of dollars worth of food. As I write this review a few days before Christmas, the refrigerator randomly decided to stop working. Convenient now that I have a turkey and all of the other items to make Christmas dinner. I am so frustrated with this brand. After you spend the amount of money these appliances cost, you expect them to work. The authorized repair reps are idiots. Our repairman actually once told me that the refrigerator was leaking water all over the floor because we put leftovers in the refrigerator and bacteria crawled into the drain line and clogged it up. Um... what???!!! The refrigerator leaked on two different occasions and warped our wood floor. The repairman moved the refrigerator and scratched our wood floor. The oven took hours to cook anything - even a simple meatloaf. The shelves slid out once the door was open. The temperature fluctuated +/- 15 degrees. He told us that was normal or the food would burn. No. Just no. The burners on the gas range only light halfway around. The vent just stopped working. The dishwasher leaves dishes wet. I would never recommend these products to anyone. I wish I would have read these reviews first. I hope anyone that reads this decides against Viking. They are pretty, but they cost too much to have this many problems.

This stove will outlast my house. Built like a tank, burners are amazing all the way from the slightest simmer flame to a multilevel scorcher. We have the grill and griddle. Grill makes some smoke but will dear steak just like your outdoor gas grill. Have enough power in a vented hood or you’ll need to remove batteries from smoke alarms. The griddle is thick steel and after one seasoning as recommended you’ll have a perfect nonstick surface smooth enough to cook eggs. Easy to clean with a paper towel. Only downside to this monster is its weight, which I guess only matters to the installers. You’ll never want it to leave and it’s the one thing a thief couldn’t carry out.

I purchased the 3 Series Freestanding 30 Gas Range from Guler Appliances in Rockford, IL. Very shortly after beginning to use the stove the problems with it became very apparent. The fan began making grinding noises shortly after the oven reached temp and continued through the entire cool down process after the oven was turned off. The oven does not hold temperature and is regularly at least 60 degrees off, and after it preheats the heat continues to decrease. This makes it pretty hard to bake multiple batches of anything. The first batch overcooks and the second batch barely cooks. Its ridiculous.The convection oven does not cook evenly. The batch on the left side of the oven overcooks and the batch on the right side undercooks. The purpose of a convection is even cooking. When on any baking setting the bottom of the pan overcooks whatever is on there (cookies, scones, etc.) even when moved to the top rack. The burner knob on one of the burners is almost too tight to turn. It does not turn smoothly. The original repairmen came out and told me this was beyond them. Now Viking is taking their sweet time seeing if they can remedy the problem starting with a new motherboard. Great way to spend $4,500!

We bought this unit in 2005 for a new kitchen with all new appliances. My problems with this unit are numerous and varied. At first we noticed that the interior plastic parts, such as drawers broke easily. These are very expensive and there is a real gap between the cost and the apparent value of the parts. Next, mechanical and electrical parts began to break down. We needed a small fan, available online for $8 and that took all of 10 minutes to replace, that cost several hundred dollars. We have had sensors go bad for similar costs to repair, and now the freezer wont get cold enough to allow the ice maker to produce ice. I would never buy from Viking again. Their products are flimsy and delicate despite the high price. I am willing to pay more for quality, but I didnt get that quality at Viking.

We just received a new Viking VDR5486GSS $13,419 dollar 48 Inch 5 Series Stainless Steel Dual Fuel Freestanding Range and we can’t even use it. Right from the factory it has two left the burners that leak gas, a main door oven that’s out of alignment and can’t be realigned as per service tech and a middle support piece that was missing screws and bent in. Called Viking and they are closed until January 2 which has ruined our Christmas and New Years plans. Then the 3rd party service company that does warranty work ** says the part will not be in until February yet the Viking rep I spoke to says all the ten parts are in stock but their company is closed until January 2nd. Customer service was nice and tried to get the parts expedited but failed to tell me that the 3rd party service provider needed to put the order in before 4:30 pm on Thurs Dec 20 because they closed the warehouse on Dec 21st.We just tried to bake biscuits in what is supposed to be the only working part, the oven in plain old bake mode. The top heating element comes on which burned the biscuits. The user manual shows that only the bottom element is supposed to come on. Extremely disappointed in this product and I just want to throw it in the trash as that is where it belongs. Something that costs $13,419 before tax should not have these rudimentary quality control issues. The Viking employees that built this trash should be ashamed of themselves! I can get a better quality product from the Big Box stores for a fraction of the cost.

Ive had Viking appliances for years now. However, the refrigerator had an issue with its refrigeration system that made it freeze the food in it. They sent several technicians out several times to replace its parts but they never fixed it so they replaced it. I was extremely happy with how their customer service handled the situation. They did a good job standing behind their product. With the refrigerator that we got recently, we like the little piece of box featured at the bottom of it.

Zamoiski at one time was a distributor of Viking appliances and thats how I came to know Viking because I worked at Zamoiski. Its my second Viking. Theyre made well, and theyre reliable. The people who installed it was great and the people that are authorized servicers are fine. Its an expensive toy to have in your house but its good stove to have.

We bought top of the line Viking Refrigerator & all other Viking kitchen appliances about 6 years ago from Airport Appliances with 10 year extended warranty for additional $2K Associated Service Corp. Warranty. First year, the ice maker does not work properly & froze in the door which we couldnt use any more. Then, the water line busted & flooded/damaged our house which we had to file insurance claim.Now, it stopped working & was blowing hot air. We contacted Jags Appliance Repair 510-494-9574 who charged us $135 service call & said that compressor, serpentine, heat exchanger, evaporator needs new which will costs another $1700 for repairs (parts covered), not to mention the spoiled food. I called Airport Appliances 510-783-3494 that they cant do anything & that we should contact Associated Service Warranty that we purchased from them for $2K. I called Associated Service Corp Warranty 800-325-4363. They said they only cover up to $160 only, but the service agreement states otherwise that labor is included... I contacted Viking Bay Area Regional Manager/Sue ** who said that Viking parts are covered & can pay only $350 towards the repair, or buy another Viking refrigerator half price. (No thanks to purchasing another Viking products & never recommend this expensive piece of metal that doesnt work.) I forgot to mention that bottom metal piece is rusting too!

I’ve known about Viking Ranges for a long time and our architect wanted us to buy a Viking Range so we went with them. The quality of our Viking range is good and I like that it’s easy to clean. I’m not crazy about it due to the fact that all the burners are the same and they get the same amount of gas. There are other stoves out there wherein the different burners have the different BTUs. That would have been better if I’ve been given a choice.

Viking is in my budget range. Also, Ive read a lot where they say Viking will have good maintenance. There will be people who will come out and fix it when somethings broken. Maintenance is important. I like the consistent heat. The range has been cooking well. Every time somethings not working, I have called the dealer and they have helped to contact a local maintenance supplier.

Ive had my Viking refrigerator for nine years. I like its size, look, feel, and quietness. However, its not working anymore as its leaking Freon gas. But apart from that, my experience with them is pretty good. We have their range, dishwasher, and microwave, and everything is perfect.

I purchased a home with a Viking refrigerator. It looks awesome but have had constant problems with the icemaker. It either doesnt dispense through the door or falls on the floor or whine the other items in the freezer. I have had it repaired 5 times in the last 4 years and have lived with it not working for months on end simply because I didnt want to spend another $1,000 to get it fixed again and have it break 6 months later. My recommendation is to get something with more reliable parts if you use ice.

I liked the looks of the Viking range and the sales rep was knowledgeable. He knew what hes talking about and he also gave me a good deal. The range works and I like it. But if I were to change anything about it, I would put a clock and a timer on it but the quality is pretty good. I also like the double ovens and having a smaller oven. It cooks better, too.

We had another brand of range initially but it wasn’t performing so we switched to Viking. Weve had the Viking range in our home for two months and weve been enjoying it very much. My wife really likes the way the oven works. We feel very good about the overall quality of the product as well as its cost. But one thing that my wife is missing that was in the other stove is the temperature indicator in the oven. When a certain temperature comes up, the preheat light goes off, but she is used to seeing what the internal temperature is. All in all, though, I’d absolutely recommend the Viking range.

Viking Refrigerators is the best range that’s out there. I purchased from them because I chose products that are going to match my kitchen. However, I haven’t used the refrigerator because I’ve had some considerable problems with it. It’s not been fixed yet. It was shipped from a distributor in New York and apparently it wasn’t configured for altitude despite telling them that I live in Denver. It’s plugged in and running, but I have pools of water in vegetable drawers and there is a ticking noise that’s happening with it. It’s that bad. It’s been this way for six weeks, so I am not overly happy with that, especially not after paying $4,000 for a refrigerator.When I called Viking, they were as expected. They got the refrigerator repair company out. I’ve been working with the repairman and he’s been great. He has to order parts but there’s some feedback or manufacturer recall with the piece and so the repairman is waiting for a new piece now. He hasn’t been able to figure out whatever ticking noise there is, so it sounds like a time bomb in my kitchen. I’ve been talking to a lot of people but nobody has been able to fix my refrigerator.The dishwasher and range have not been installed yet, but the range came damaged. I don’t know if it’s the distributor or the shipping company. The range hasn’t been set up yet, but I can’t seem to find the legs that were supposed to come with it. But Viking has been pretty responsive. A lot of the issue lies with the distributor. I wish I had not given them $16,000 worth of business. They have not been helpful. There were supposed to be rebates, but they wouldn’t process. It was like pulling teeth to get them to give the discount when you buy multiple Viking products. It’s been a disaster with them. I could not recommend the product and the distributor. Why would a refrigerator that has a known defect still be sold in the market?

My husband was looking into a whole bunch of different brands and Viking was a little less expensive but just as good quality. Its been great and I like having all the space in it. However, Im waiting for them to call me back because the fridge and freezer arent side-by-side as the fridge is pushed back a little bit. Im waiting for them to contact us to schedule the installers to come back and fix it.

Back in 2003 we remodeled our kitchen and put in Viking appliances and we have nothing but trouble with all. The only appliance that was not Viking was the microwave because at the time Viking did not make them. We have not had any trouble with the microwave except to replace a light bulb. The refrig has had to have 3 ice makers and the door needed 2 new sets on hinges and appears to wearing out again and there is concerns of the door falling off, the convertible meat savor drawer has had repairs done to drawer glides multiple times and still not working properly. Just in the last week the refrig evaporator and compressor went out and I have a quote to fix it for over $1500. The cooktop we have had to replace the stainless trim around the glass once and it is in need of replacing again. The oven clock, timer or the self-cleaning has not worked since the time we bought the appliance. The dishwasher has worked but the control panel on the inside of the door has cracked and it has holes on the panel from what appears to be dry rot. To replace all these appliances would cost well over $15000 this does not include the cost to have someone install. Furthermore the refrig, dishwasher have wood panels on them to match the rest of the kitchen cabinets and Im not sure whether these cabinets and the color can be recreated without costing thousands more. For a product that promotes itself as being a top of the line company I would have to rethink my branding.

The Viking range fits nicely in my kitchen. The convection oven is my favorite. Moreover, the reps at my Viking dealer were great. The only problem I have with the range is one of the knobs is a little scratchy to rotate.

We wanted an induction stove, I saw a Viking range in one of the stores I was browsing and I noticed it had a special broiler on it. We know about Viking since its a good range. So thats what brought us to our selection. I missed some appliance thats why I bought the stove at a Viking dealer and their team was excellent. I like the quality of my Viking range, its great and my favorite feature would be the broiler. However, I had to adjust my cooking method because Im used to baking chicken at a high temperature and then the chicken would splatter up in the top of the broiler. And then I turned the oven on again and the broiler would smoke the house out. But, I have that under control now..

I wanted to get a Viking Refrigerator for its quality. I like the brand, thats why I purchased a second refrigerator. But Im not happy with the grid up top. When I got the first refrigerator, the grid was higher and the height of the cabinet above the fridge was based on that grid. But now this one is lower, so now I can see a gap between the cabinet and the top of the fridge. Their quality is just not as good as it used to be. I still like it, but Im not happy with the way they changed things. The fridge has the same features and size as the first one. But I liked the way the light didnt dim on and off when I open the fridge. Its drawers and cooler are also different and better. In terms of my experience with the Viking dealer, I’ve dealt with them in the past and I purchased my baking products from them originally. I would have been happy if they were more knowledgeable about the grid on the new fridge. I feel like it ruined my kitchen. I designed the original kitchen around my appliances so it doesn’t make sense to me why they would shorten the grid up top. My experience with the Viking Refrigerator would be nicer if it lasted more than 10 years for that amount of money. Other than that, it was fine.

I owned a 48-inch Thermador that we bought 20 years ago. Some of the burners were going out, and so we started researching for a new one. I bought my Viking range on the 27th of July. When I got my range, I never got a manual. I called and spoke with a gal. She told me I could download it. Its like 30 something pages. I paid $12,000 for a range and theyre telling me I need to download 30 something pages for me to have a manual? After fighting with me, she said she would have someone send me a manual. But Ive never received a manual. I like my range though and I definitely like it better than my Thermador. Its easier to clean too.

I want something sturdier and has more performance than what Im usually getting. I got Viking with the oven and its super sturdy. However, I also have the dishwasher and with both of them, I have some issues. Like with the range, one of the bars inside of the oven came loose. So, I had to wait for two months to get the part back and to service it. And the first dishwasher I got wasn’t starting, so I had to get another one. I was a little bit disappointed, especially for the price. Other than that, performance-wise, both the dishwasher and the range have been great. The dealer was also phenomenal. I couldn’t ask for better. They knew what Viking has on the website and were very knowledgeable. They knew their product. Every question that I had, they called me immediately, and if there was something they couldn’t answer they got back to me very, very quickly.

We bought a home with an Italian Fhiaba refrigerator. We had a lot of problems with it and we had to replace it. It cannot be repaired and we only had a certain amount of money that the manufacturer had given us to purchase another refrigerator. The Viking was on sale and thats why I purchased it. It was not my first choice though. The drawers for produce, meats and cheese storage bins are so cheap and I was shocked at the interior for a Viking product. I was sad to lose my Italian refrigerator which was well-made and had beautiful interiors. I would not have bought the Viking refrigerator but it was at the right price, so I ended up with it. But would I buy another one? Absolutely not. We purchased a completely renovated home, and all the appliances were Vikings. The six-burner gas stove and the microwave are all okay, and they work great. But I would not recommend the refrigerator. When I knew I had to replace my previous refrigerator, I went onto several websites to read reviews, and very few of them were good. But my husband wasnt going to spend more money because we bought a house with a $10,000 refrigerator that ended up not working after two years. Even the plastic inside of a Sears Kenmore refrigerator is better. Viking has these soft close drawers for cheese and veggies, which are awful. I have to treat them with kid gloves, because Im afraid theyre going to break on me at any given moment. The company that owns Viking make commercial grade refrigerators and U-Line is one of their products. Its an amazing refrigerator. Why dont they use some of the same materials? Viking has been synonymous with high-end quality. But they really fell short on this one. Looks good on the outside, poor quality on the inside.

Our house was on fire and we had deadlines on different things to get done. We needed the liquid propane and so instead, we got natural gas and had to do the conversion and had to get reimbursed by the dealer. It was not a pleasant experience. Our house had a Viking Range in it so we had to buy a Viking Range to replace it. However, the dealers were terrible. We went to two different places and they both wanted to sell me something that isn’t in stock. They told me, “Oh, yeah. We can get it and we’ll have it in such and such period of time.” Then they wait 24 hours or so and then called me and said, “Oh, I am sorry. We just learned that this is backordered and you’re not gonna get it until hell freezes over.” So I canceled one order with one dealer, then went to another one but they pulled the same stunt on us. But it was nice that we got an extra microwave and a 5% rebate, both offered by Viking. Also, I like the small oven and the hood.

We bought the freezer and refrigerator from Viking 12 years ago. The freezer is still doing great but the refrigerator went out. It would freeze up, and one of the default wires were loose. We hooked it up and then it had another problem. When I called in with problems, they were good about helping to get somebody to look at it. I had two different Viking certified people come out to work on it and they took it quickly apart, defrost it totally and then put it back together and say my drip pan wasnt lined up properly. Both times someone came it cost me $800 each and the second time I decided to just replace it because itll be cheaper in the long run.When I got the new one, the door seal on it would not seal. We travel a lot and we come back home and see that there would be rust inside our brand-new refrigerator. It took three times to get somebody to figure out the problem and fix it and had it slamming shut. Were loving it now. It’s great. The new lighting is so bright and pretty and I really like it. The fridge isnt pretty when you open it up and you see this $9,000 refrigerator with rust inside it, but its still a good deal.

Eight years ago, we remodeled our kitchen and purchased four Viking appliances - two wall ovens, an eight-burner gas range and a microwave. We spent in excess of $10,000 on these products with the expectation of high quality and the hope that they would be life-time investments. All still function well and we have had no problems up until now.Approximately 3 months ago the lettering and numbering on the oven control panels began to come off. I contacted Viking regarding this issue and was informed that I would need to purchase new control panels at a cost of over $100 each plus the cost of installation. Not only is the problem disappointing, Im even more disappointed in the complete lack of customer care or support demonstrated by Viking. I was unable to speak directly to a Viking customer support representative, instead was directed to a regional supplier who was less than engaged or helpful. The Viking call center is a maze of transfers and the corporate office phone number listed on the web site is simply a number that directs you to the same maze of transfers and select-an-options. Viking manufactures a good product and should stand behind it with stellar customer service and support. Numbers/letters rubbing off on a product meant to last a life-time is unacceptable and Viking should be willing to rectify the problem with minimal inconvenience and cost to their customer.I suggest Viking review the customer service/support policies of other high-end home product manufacturers and implement some of their strategies. In particular I mention Kohler. We are also experiencing a minor issue with a faucet we purchased during our kitchen renovation. Upon contacting Kohler, I spoke directly to a representative who immediately placed the order for the replacement part. It is being shipped directly to me at no charge. Companies who market themselves as offering high-quality products to discriminating customers should stand behind their products no matter how large or small the issue may be.

Installed Viking appliances in our brand new home and it didnt take long for problems to start. The dishwasher model #VD8200SS started leaking and not drying after the first wash. I had the unit serviced twice to finally find out the entire soap dispenser piece needed to be replaced. The unit stopped leaking, but still wont dry. The serviceman was dumbfounded. The unit began smelling and stopped working all together. The service discovered it needed a brand new drain pump. Drain pump installed and turns on, but it still smells and the washer still refuses to dry anything. Double oven model #VED01302TSS now makes humming noise while the unit is off. The serviceman went back out to the house and said it needs a transformer and advised me Viking ovens are pretty much a joke and suggested to not use the self-clean function. He said it only greases up the inside wires and gadgets, and is very expensive to replace after the warranty expires. Out of the 7 Viking appliances I currently have, the stove top and toaster are probably the only two which didnt see a lot of problems with. Dishwashers, stoves, fridge, beverage centers and microwaves - forget it. Viking is simply overpriced and a total joke. Viking, you can pretty much stick it. Ill never buy another Viking product and Ill pass along my experiences with Viking every chance I get. Dont buy this crap!

Weve had a very poor experience with our Viking. I had to return it to the store twice and then ultimately replace it with a different brand altogether. Most of the issues stem from a true ignition type igniter which is how the Vikings operate. So, when you set it to cook, it goes tick, tick, tick, and then lights itself up. But then, it shuts down. Also, to maintain temperature every few minutes, it tick, tick, ticks and fires up again. Once it comes up to temperature, it has clanging sounds. It also has an extremely loud fan that runs constantly the moment you turn the oven on. That was what we sought to fix via a replacement of the unit. The first one we received had a miscut piece in the air vent at the back. At first, they serviced it and said it was probably a defective fan. So, we swapped it with a brand-new one and it had the same problem. It cooks fine but its loud. My wife is a gourmet chef and she can appreciate the higher quality of things. Shes much happier with the LG that we ended up getting versus the Viking.

Viking is known as a higher end appliance, and were really happy with the quality of our refrigerator. The ice maker is louder than I would like, but it doesnt go off that often. I really like the amount of capacity in the refrigerator because for this size of refrigerator that we were looking at, Viking has the highest capacity. Go ahead and buy a Viking fridge.

Our experience with the range so far has been very nice. The only thing is that when were trying to light the burners, they dont ignite really quickly. The cleanup of ours is manual but we havent had issues doing it ourselves. The only downside is that theres no thermostat and you cant see what temperature the ovens at. Other than that, I recommend purchasing one. Just make them give you an oven thermometer. For what you pay for the stove, I would think they would give you one of those.

We have a DFBB536L Built in Viking refrigerator in our vacation home and it stopped working. It is about 8 years old. The unit no longer cools in the main compartment or freezer. The man that checked on our house said everything in the unit is spoiled. Not sure who to contact for warranty.

We purchased a Series 3, 30, gas, self-cleaning range. I installed it about 3 months ago. The first thing I noticed was that the way it was attached to the pallet, caused the unit to slide forward on the pallet. The plant installed an oak rail in the top center of the pallet. The front end of this rail dented the stainless steel front skirt. Its not a bad bend but you will notice that it is no longer straight. Recently after cooking many dinners on it, you cant get a really low flame for simmering on any burner. I never had this problem with my low-end GE.I also have noticed that on occasion the back small burner will not light, and must be tried several times. The most disturbing issue is when any top burner is on, low or medium, and you open the oven door, the flame on the burner want to go out, or does go out then re-lights itself. Not good! Also after cooking on the top stove area, any drops of water that might splash out of a pot, cannot be allowed to dry, next to a hot burner, or a permanent awful looking mark will mar the cooktop. It is not removable. All of these problems should not be attached to a $5000 range.

I have been doing some online research for a while on professional cooktops and was looking at Viking and Wolf. I liked the style and the look of Viking and from the reviews that I got, it sounded like they provided superior customer service and they backed their products 100%. I feel that the quality is really good too. But presently, Im running into an issue because the installer didnt install the unit properly so I havent been able to use my oven. They had it plugged into a 120-outlet while my oven requires a 240. Were anxious to really try the oven but its not getting powered enough. But as far as the gas part or the top of the 40-inch range, its phenomenal and we totally love it. There is consistent flame starting off the burners, theres consistent heat, and its quick how Im able to whip up a meal. I wish I would have bought one sooner.I bought my Viking from Ferguson and I have mixed reviews for the original distributor. It seems like they didnt give the attention that they really needed to give to Vikings product. However, the people that Im working with now are trying to rectify the situation. They seem to be really on it and on top of everything. Other than that, Viking has been very responsive. Right now, Im really happy with my purchase and I would buy some additional Viking products at this point in time.

My parents had Vikings and I initially had a Thermador range. I had to cycle through four Thermador ranges in a year and I decided to switch to Viking because I knew it would be more reliable even though it didn’t have all the features that I wanted. It’s quality is good and solid. I like the burners, which put out a high BTU.

Our last refrigerator didnt last very long. It was off square and Viking determined that it was dropped during delivery and they wouldnt take responsibility for it. They didnt stand behind their warranty. They passed it off to the delivery instead of trying to help me out after as much as I had spent on it. So we had to buy a new one. So far, its working but it has squeaky doors which makes me think theres some issue with the alignment.

I picked the Viking range because one, it was the recommendation from the appliance salesperson that I was buying from. And then two, it came with a package deal with the dishwasher although I upgraded that anyway. The third one is simply its aesthetics and capabilities. Its been excellent so far.

The range came with our house and the quality is not very good. It is not self-cleaning, which I dont like. It cooks food. But they can upgrade the design. It’s a large oven but its insufficient to put two standard sized cookie trays side by side. So you get this bigger oven but theres no benefit of the oven, only the benefit of the extra burners on top. We had to get an extra oven. Maybe their top-of-the-line models are better. This is an entry level model but its still a $5,000 oven.Its three years old and its already had two service calls. The warranty is only two years. The oven wouldnt light and the burners on top are sporadic in their lighting. Ive had cheaper ovens that are way better. I’d never buy another Viking. The service people were great to a degree. They were responsive. They came out and they charged me for the replacement pieces. They were gonna look into whether they could get a courtesy warranty on another part, but they never followed up. The people at Viking themselves who I contacted because there was a recall on some of these ovens confirmed my recall was not there. Even though I found some other parts that were not adjusted correctly at the factory and I had to pay to have the service guy readjust them, they said, “Thats too bad. It’s out of warranty.”

We were looking for a new kitchen. We went and looked at a lot of the upper-level kitchen appliances. We also looked at a number of different styles and brands, and we decided we really liked the Viking oven with the French doors. That’s where we based our whole purchase on. We took the next step that’s why we went with everything else.I love my Viking refrigerator and Viking oven. We cook a lot of fish and we also have the steamer microwave. That was another reason for our purchase as well. We like that. Everything’s been great. The only thing we’re not crazy about is the dishwasher. We’ve had it for over a year and the red light that shines from the bottom that lets you know that it’s running is out.It is also not easy to load. Theres not enough room on the top rack to load anything. If you have the large Tervis glasses, you can’t go wash it in the dishwasher because it’s not tall enough. The only place you can actually put anything tall is on the outside just where it is a little bit lower because that little rack with the silverware tray on the top really obstructs it. We’ve removed the rack but the framing for it is still there. It’s the design of it, unfortunately. Another issue that we have that continues to pop up is the cooktop. It has these brackets that hold it in place and you screw them in. It keeps loosening up and the whole cooktop slides around. The contractor sent somebody out and they tightened it back up, but it’s definitely not good. It just seems to loosen up.

We bought a Viking refrigerator based on the quality of their stoves. Within the first two years, the ice maker had to be repaired, and then again a year later. Not only were the repairs expensive ($500), it took two weeks for their preferred repairman to get here. The most expensive appliance we ever bought, needed the earliest repairs, and for the most money-not a smart purchase.

I saw a Viking refrigerator at Colders Appliance Store and bought it. It was significantly discounted because it was a floor model. Its a side-by-side fridge and the two doors dont align perfectly. Its something you can see and it stands out a little bit. And theres no easy way to adjust in and out and get things in perfect plane. I would have preferred French doors because I could have gotten a full sheet tray in the refrigerator. Whereas with the side-by-side, I cant. But I wanted the 42-inch and Viking dont make a 42-inch with a single door. But other than that, it has been fine.

We bought a high-end condo in Hoboken, New Jersey in 2014 June, it contains the Viking range as well as Viking refrigerator and these are top of the line. The refrigeration quality is fine and the steel finish is my favorite feature. The Viking is an awesome contemporary piece of appliance with very cool looks and good design. Im satisfied with it.