Ive had Viking refrigerators in the past and Im happy with Viking. Theyre quiet and they run fine. When they dont, theyre always willing to fix them and the warranty work is good. When I request service, things have been taken care of quickly. But, I dont like the model that we chose this time because I dont feel like its as good of a fit for us. Its not a great layout. Ive had it built in before and it has a larger capacity.

We needed a range that fits so we looked around and we heard of Viking. I looked in the store and I liked the look of the range. It was 25 inches deep which was the right size for our already built kitchen. It also had the right functionality. We saw several competitors whose second oven was way too small but Viking also had two good sized ovens in a 48-inch range. Plus, we’ve been pleased with the gas cooktop. It seemed to be much more efficient than our previous gas cooktops.We used AJ Madison online and we went with them rather than locally for the speed of delivery. I want the range as soon as I could so my wife could start using the kitchen. They promised us delivery within 10 days. However, it still took 21 days. And then the problem was that they did not install at the same time of the delivery which was what I would asked them to do. So, we then had to have the range sitting on the metal screw unable to get it hooked up for nearly two weeks because they didnt install the legs properly on the range. It was potentially damaging the hardwood, and it was a truly terrible experience. The timing and the delivery experience was poor. Plus, we had to have someone come in and install the range instead. We were better off going with the local company after all.There were other problems when it was installed like, aesthetically, the dials on the front of the range were not level, so they were all over the place. Another thing was the part hooked to the range underneath the oven was bent and so we had to have a replacement ordered. The oven doors were not level and they sloped off it that those in the left don’t want to slide down to the left. The right won’t slide down to the right. Also, within the oven, there was lots of the kind of ceramic coating that had already chipped off. So, we are having a replacement in the interior of the oven as well. We got to the point where we were wiping sharp ceramic shards. It has been three weeks now since we had the Viking technician out to look at the range and I’ve had no communication when they are going to come and fix it. I contacted Viking two times trying to find someone who could help me install. It also took a week dealing with the Viking reps to get them to have a wise conversation. I found Viking to be very unresponsive. So I like the range itself and the quality would be very cool but it was awful for a $12,000 range. It has not been a great experience all way around.

I purchased a Viking range for my home. I was reading the reviews and I just went for a try. The Viking dealer was very helpful, and everything went well on the installation. The quality of the range is very good. I’m happy with it and I like everything about it.

We had a lot of small hiccups because of COVID and because of the supply chain issues. Initially, we purchased our Viking stove through Best Buy. But it kept getting pushed out and I wanted to get our kitchen up and running. So, I ended up finding a floor model out of Stockton, that had the piece in stock. It had some scratches on it but they were very minor and they guaranteed a six-month warranty. They delivered it and got it in service.The Viking is simple to use and theres not a lot of electronics on it which is nice compared to Thermador and other high-end brands. I went with the one with an open range and even though its rated at 15,000 BTUs, its probably more because its open. Youre getting the airflow better, so its actually heating it up better. So far, I love it. Its easy to start. The one thing I dislike is if you take off any of the igniters to clean, they get a little bit on the porcelain and I have to readjust them in order for the igniters to ignite sometime. The other issue Ive had is that it has to kick on numerous times to get the igniter to ignite. So, every once in a while, itd have a little gas smell. I talked with the retailer that I bought it from about it, and they were gonna fix that. But my father-in-law whos familiar with Viking stove, he’s like, “Yeah. I’ll show you. It’s just this.” We ended up just moving the igniter a little bit. And then it took off, and no questions asked. Also, Im not sure if the convection part is working properly because it makes a little rattle from time to time. Otherwise, the Viking has been reliable.

I like the refrigerator but the doors and the freezer door are damaged. I had the company that Viking uses come out May 4th. I called them and they still do not have a time on when the refrigerator door and the freezer door will be replaced. Also, the bottom part of the stove was damaged. So, Im not pleased. I did not expect products of that quality and cost to arrive damaged. The other issue I have is that their plastic covering is horrendous to come off. They need to do something better about that especially when people have issues with their hands. I still have plastic on it, in the corners and underneath. People should not accept the refrigerator unless its totally perfect and they have to take all the plastic off to make sure it was perfect.

The refrigerator (D3) has broken 3 times in the 2 years that Ive owned it. I waited over 1 month the first time it broke for a new compressor to be delivered to the repair service. I have never had such a poor quality product.

We were re-doing our kitchen and wanted to go with the latest and greatest. We liked Vikings reputation and some of our friends have Viking appliances as well. My whole experience started off with one dealer. When I went in there, I gave them a deposit but I ended up canceling that because the woman that I was dealing with didn’t know the product line at all. So, I didn’t feel comfortable with that. So, knowing what I wanted, I then reached out to a dealer on Long Island and everything at that point was done across the phone.And the girl that I dealt with did an excellent job for us. So we purchased the 48-in range, the dishwasher and below the counter microwave. And I was really happy with that as far as the coordination and delivery of the equipment. I’ve also spoken to Viking directly done in Mississippi a couple of times and they were helpful. I had a couple of questions and in the middle of everything, there was a model change going on. called them and said all right, tell me the differences between what I had ordered and what I’m going to receive and they did a good job of explaining the difference there. When I had the issue with the dented panel on the dishwasher, they turned it over to a third-party and I was hoping that they could address the issue sooner than later, but it was a smaller organization. So, I had to wait a couple of weeks before I could get them out to the house but when they came, they were spot on and did an excellent job. So, while I had to wait longer than I would have liked, I was happy with what they did.It was interesting because one of my friends has not had a good experience with Viking around the range and parts. But I didn’t allow that to bother me because I don’t know how much of it was them or how much of it was Viking. There are always two sides to every story. So, even hearing the horror stories that they had to tell, I am pleased with what we did and I’d be happy to recommend Viking to anyone so far.

We moved into a new house and my wife originally wanted a Sub-Zero but we couldn’t afford that so she decided that the Viking was the coolest looking, most durable, best line of refrigerators to look at. We got a new model and we’re really happy with it overall. We like its look and the solid feel. However, there were just a few cosmetic problems with it. It was a new model and they hadn’t worked out the bugs. When they installed the handles on it for all the different doors, screwing the screws too hard puts a dent in the stainless steel. But if they don’t do it hard enough, they loosen and start falling off. Also, there’s a bar handle and these connectors that they have to screw on don’t match the surface of the fridge very well. When they put it on, there’s an 8th or 16th of an inch gap between that little thing and the handles if they don’t put it on right. They finally figured out how to do it and got new parts.We’ve had to have the repair guys come out four times for those handles and ended up replacing a whole front piece of the refrigerator. The freezer is the one that we got to pull right from the middle. If we pull from the side, it screws it up. We were pulling it right and it just came out. Their staff didn’t give us any hassle. In fact, the last time the handle pulled of, it was past the one year but they always call someone to come out and fix it which we really appreciate. They kept doing whatever it took to get it right. The last guy that fixed it put some super-duper glue where the screw goes in and since then, everything is good but we had to go through all that rigmarole. Viking needs to work out the handle for this model and make sure when people put it on, it doesn’t dent the surface stainless steel because that takes away the beauty of the whole thing.

I first heard about Viking Refrigerators at Hahn. Theyre gorgeous, high-quality refrigerators and I like the way theyre made. I like the steel in the doors. I love the my fridge when its working. It has been over a month now and mine hasnt been fixed. We had Viking replace the ice tray. They had to send the whole tray when it was just the round thing in the back. Its made of plastic and if the ice gets jammed, its knocked off. It should have been made of metal. Also, the board went out and it has been on backorder for a month.

We had trouble with the hinges a month or so ago. They came out and replaced the hinges. But I felt that no older than it was, it should have held up better than that. Other than that, I like the stove. I purchased it from a friend that works at Southern Pipe and it was delivered right on time.

I went with Viking for their style and quality. However, the quality of the range that I bought from them is mediocre for what I paid. It cost $5,000 and it’s not really living up to it. The door is loose. It hasn’t worked properly and its slow to start sometimes. I had tried to rectify the door myself a few times and Viking did come out to rectify it. I called Viking and it was pretty good. I complained about the door and they were nice. But the dealers at Karl’s Appliance wasn’t so great. They’re sort of flakier. But I like the five burners. It’s the 30-inch stove. It fits the space. Those who come to my apartment love looking at it. They’re jealous. But that wasn’t what we were going for. We wanted a big stove/oven. Its the wider range, its freestanding. It gives you more capacity inside. It has three racks as opposed to just two. It would be better if Viking could extend the warranty. Mine’s good for like three years allegedly. And now, its only a year-long from what I hear which is sort of silly. Mine hit the cut-off date unless the seller offers included the warranty. My LG washer has a 10-year warranty. And it’s expensive to install and what have you. The result is expensive. This one is a $5,000 range and then, two, it’s expensive to just connect it and reconnect it with the new ones. Moreover, it would be better for it to have heat-resistant handles. When you’re cooking at a high temperature for a while, the knobs near the top front of the top of the space get really, really hot and they’re not supposed to. And the door is not supposed to get that hot, either. For instance, if youre cooking turkey for a long time. It takes three hours and it gets hot. They should work on that and get that fixed.

We bought the Viking stove through Setzers and as a part of getting that, we also got a dishwasher. It was a deal they had going on. But the dishwasher has a gasket down the side which slid down and got bent. So we contacted Setzers and told them, and they contacted Viking. It was really strange though. They sent us a note saying that someone was gonna come out and I thought it was crazy. They were coming out to put a gasket on, which was something that I feel like we could do. But okay. They could do whatever they wanted to do. But when the guy came from Viking, his work order said that we had a gas leak and that was why they came. It was really strange. I told him we didnt have a gas leak and that we just needed the plastic gasket piece. He said he he was gonna order it but it’s been three weeks and we still haven’t gotten it. So I probably need to check on it. That aside, he was super nice and really helpful. He even showed us a few things about the stove that we didn’t realize it could do. And even with that, I would absolutely recommend Viking. It has always been my husband’s dream stove. He’s a builder and when he would build upscale houses, they always seemed to have Viking appliances. So when we were building our house, that was his thing. If it was possible, he really wanted the huge six-burner Viking stove. Viking is definitely a pricier stove but it’s worth the money. The quality is good, and the unit is beautiful and substantial. We love it, particularly the six burners on the cooktop. You can have plenty of things going at one time, and that makes it easy.

The Viking range was at my house when I moved into it, but Ive heard great things about the quality and that they last a really long time. It works really well, and it is very clean and sleek. The easiest thing is cleaning the range and the stove top. Its very easy to remove and you can put it in the dishwasher, which is great. One time, the oven door was a little bit loose. I reached out, they had someone come out within a couple of days and fixed it. Since then it has been working great.

Were happy with the range but the purchase experience was not without difficulties. Immediately after installation, three warranty service calls were necessary due to faulty wiring on the convection fan and broiler ignition failures. The issues were not due to shipping. The stove came with a list of quality control checks but obviously, the factory is hasty in final QC. Its a pity because the build and design are so nice. Checking its operation at the factory would have revealed the problems and saved everyone a lot of inconvenience.

The electronic control panel on our Viking Wall Oven began to blink when we tried to turn it on. The oven is five years old and seldomly used. We did the usual troubleshooting, then called Viking to have an authorized service rep come out. The service rep pulled the unit from the wall, unplugged it and gave us a quote for $4300 for the repair! He says we need a new glass panel (even though it is obviously a circuit board behind the panel) and the part is slightly less expensive than purchasing a brand new oven! Unacceptable Viking!!!

Viking ranges have a good resell value and I like the brand. I purchased one a month ago and my experience with it is going well so far.

Bought an induction range from Viking in 2007... terrible experience... Actually I think they replaced some parts that were within the warranty period, with some persuading, but after the third time it broke in 4 years we decided just to throw it away and get a conventional range.

When we were searching for a range, some people were trying to sell me Wolf, Thermador, and Bertazzoni. There were some other brands they were telling me and I didn’t like what I was hearing. They were also telling me not to buy Viking but I stuck with my plan to either buy Wolf or Viking. I looked at Wolf first but then I didn’t like what some people were telling me about Wolf. They have good equipment but the price was extremely high. Then I found a guy who was willing to negotiate the prices so I decided to go with Viking. He did a really great job. He brought out all kinds of brochures that he had and gave it to me for me to look into it. Im gonna go back to his place because we are also interested in buying a refrigerator and we want to go with Viking. My wife and I are really happy with the Viking equipment that we bought. Everything’s working very well and we love that. Viking is the best.

It has always been on my bucket list to get a Viking set because I heard they were always the best. And since we just bought a beautiful new home, I decided to get the whole set. Im very happy with the range top and am pleased with the hood fan, but the microwave and dishwasher are both subpar. Then, one of the shelves in the refrigerator got broken which is very disappointing seeing I spent almost $10,000 for it.Also we purchased it at Best Buy at their Pacific Store and it was a very bad experience. They shipped our packages and we received six, so we assumed that everything was there. We had our kitchen totally rebuilt, then we found out we were missing a package. Then the store manager said we were lying and all the packages were delivered. A week later they found that the package was still in Cleveland and was not delivered. So, our set stood in our kitchen for two or three weeks until it was finished. Then when we installed the double oven, we found out it had been dropped in shipping. Their technician had come out and confirmed that it was. But now Viking is handling that and is sending us a new one.

I used to work in the restaurant biz and I’ve heard about Viking for a long time. I knew it was gonna be a good stove oven and I liked the way it looked. I keep on telling everybody it’s like my whole life I’ve been driving a beat up Datsun and now I’m driving a Volvo or Rolls-Royce. You can just feel how the quality is and it’s excellent. Also, I like its sturdiness, the rollout shelves, the LED lighting over the little controls, the handles and everything about it. My husband was good with Viking. He is a contractor and he did the installation. My plumber had roughed out the gas line, according to the install directions, and then when the actual oven showed up, you couldn’t install where that gas line was. My husband called Viking and explained the problem about their drawings. That went well but we had to move the gas line which was not great. Still, people should go for Viking Ranges. It’s an expense and it’s gonna be more expensive but it was the biggest choice I had to make. I looked at others like Wolf, BlueStar and American and I liked all of them but I decided on Viking and I’m very happy with my decision.

I was looking at the features, design, haptic feedback, meaning how things slide, the soft close of the drawers, and layout. One of the things that I didnt consider was Viking because Viking and Thermador are usually premium, luxury, and mansion-type brands, until seeing at that price point-wise. They make for the regular persons reasonably-priced refrigerators. We didnt need a water dispenser in the front or ice sensor and they were one of the few manufacturers that didnt have that. I just dont like the gasket sealant. Im getting some frost where the gasket is peeling off the door. I havent had the opportunity to call Viking yet to ask them if they can fix it.

We purchased several Viking high end appliances for a condominium about 6 years ago. I have never been so dissatisfied with an appliance line ever. We opted for induction cooktop as we could not do gas. It has been highly disappointing! All of the large burners have stopped working. First one about a year ago then two others less than 3 months apart. I was told by service rep for Viking the parts alone will be over $3,200. Are you kidding me? The elements usually burn out affecting same circuit. One large and one small burner share but our small burners work.I would never buy another and suggest you DO NOT either. In addition our Viking ice maker does not work. Our refrigerator ice maker became our source for ice since. It works only if you manually move arm each time shelf is pulled out. I can not begin to express the poor quality and especially short life cycle of these very expensive appliance.

We were right in the middle of the start of the virus and our JennAir built-in failed, and I needed to get a refrigerator. Viking was one they had and could deliver. But I would have never bought a Viking refrigerator. It’s not where I think their strength is. They didnt install the fan. We had a water problem on our floor and we had to get the guy out. Ive never had a refrigerator drip water before and these are hardwood floors.They got somebody out there but the tech service guys were very confused with it. The first one didnt know quite how to fix it. It left the factory without the fan hooked up on the bottom. There was a float device that tells it when to turn on the heater, and none of that was hooked up properly. It took two trips to figure that and right now Im still very nervous about it.

We bought a home that was completely renovated three and a half years ago and the decorator and contractor chose all Viking appliances for the home. We have a wine refrigerator, regular refrigerator, dishwasher, microwave, wall oven, range with a small oven, big oven, hood and stovetop. We have had a couple of issues with the big refrigerator we have. The first time, the meat or vegetable drawer at the bottom of the refrigerator section froze and ruined the vegetables, and we had someone out a couple of times to look at it. Finally, they said there was nothing they could do to fix it, so we increased the temperature for the overall refrigerator. It’s keeping the vegetables from freezing but the refrigerator is not at the suggested temperature. Also, the hinge on the bottom right of the refrigerator has gone bad and the door squeaks when it opens and closes. But I like having separate drawers. It’s a great idea as long as it works the way it’s supposed to. Over the past week, we spoke with a gal named Veronica in customer service and she was great. We would have been normally forwarded to the warranty department but they were closed, so Veronica took the initiative to go to her supervisor and we were well-taken care of. That’s why we would buy another Viking appliance. I didn’t think the squeaking would be a big deal to fix but they have to put a whole new hinge and it costs $800. Viking is coming to fix it and they’ve been great about it ‘cause we’re just outside the warranty time. Everybody at Viking has been very good so I don’t mind if things go wrong if the company takes care of it. They haven’t come to fix the refrigerator yet, but Viking is doing a great job at taking care of the customer and that’s the most important.

I chose Viking for its reputation but my range doesnt work. It just clicks away. It won’t simmer and it can’t light the oven. I have to put it on broiler first. Viking sent somebody to fix it, but they never fixed it. It was temporarily fixed. Now, it’s broken again. It’s only a couple months old. So we contacted the appliance store that we purchased it from and they also put another service ticket. However, it was not a good time and I didn’t want anybody in the house when they called. So now, I need somebody to get out here and fix my stove. It’s a lovely cooking apparatus but it has to work better than this.

The last one I had was a Viking Range. We had it for 18 years and it finally kept locking and wouldnt open so we couldnt keep it because it was really a nightmare. The company that sold me the oven at the store were responsive but they said they didnt service them. They gave me the numbers of some Viking dealers and nobody called me back. I kept contacting Viking directly and it took a long time. Finally I had to call the dealer back and say, “Look, you gotta help me here.” And they did. They found me somebody to service within the area. It was great but Viking itself is hard to access. They need to be more user-friendly. Getting treatment for the one that was broken and wouldn’t open was impossible. We got a new one because it was the only thing that fit into the space that we have on short notice because I was giving a party for about a hundred people. However, I wanted something that was easier to clean and the stove top is awkward to clean. Im getting to the point where I care less about aesthetics anymore but convenience.

We chose Viking because we just built a house and we wanted all the appliances to be the same. And we’ve made contact with an appliance company and they had a package with the three - the oven, dishwasher and refrigerator. The quality of the appliances is terrible. It was absolutely horrendous and we would never recommend, per our experience, Viking appliances again. We had three, now we have two Viking appliances, which caused an astronomical amount, and every one of the three appliances had defects and issues. We are superiorly disappointed in the quality of the appliances for the amount that they cost. The hinges are broken on our range. They had to replace the fan on our oven. The latch on the dishwasher is broken. The door was damaged. They had to replace the door on our dishwasher. I don’t know if that happened in shipping or not, on the dishwasher. But all three of our appliances have had issues.Our refrigerator was so bad that they had to take it out and replace it with a different brand completely. Our Viking fridge had a stainless finish and it looked like dimples on a golf ball on all the doors. They replaced them three different times, and every single time that they replaced them, it was the same exact thing. It’s definitely a defect in manufacturing. What happens is that they spray the foam insulation in there, and when it dries, it adheres to all over on the stainless steel backing and it sucks it in and it makes it look dimpled like a golf ball. They came out and replaced the doors three different times. They got the Viking representative involved and they said, “We’re gonna send you brand new ones from the factory.” When they came and installed them, those ones looked worse than the ones before. The appliance company felt so bad that they said, “We’re going to replace your Viking Refrigerator with a GE Café.” And that refrigerator is absolutely beautiful.

My previous range was also a Viking, when I went to replace I looked at a number of different models and ended up with another Viking. Love the range. The only issue is that the burners aren’t sealed so it difficult to clean.

I built a new kitchen in 2012. We splurged on a Viking fridge and have had trouble from day 1. The freezer broke every year, the defrost function in the freezer didnt work correctly, so the freezer would turn off and melted water would flow out. We finally had to get an upgraded compressor because the one in the fridge wasnt big enough. Big money. This year, the cooling fan stopped working in fridge. This was 3 weeks ago. My appliance repair contractors spent a week trying to contact service. Finally they sent a part, 3 days later… So now I face the 4th of July summer holiday, no fridge. I feel like I should order multiples of the 4 fan I need, fully expecting this will happen again. Viking, good name, bad product.

So, after years of AGONY, we finally purchased a new built-in refrigerator! Yesterday, our VIKING 48 inch built-in refrigerator was hauled away, and a new KitchenAid built-in was installed. Its sooo cold inside! Our food hasnt been refrigerated this well for years!NOTE TO REALTORS: STOP telling people that Viking Kitchens are the best! You are doing everyone a big dis-service. What do you know about appliance quality? You only know that Viking looks good. Our Viking Fridge costs $9,999. Its beautiful on the outside, but for that amount of money, I also expect it to keep the food cold, and it cannot do that.NOTE TO CONSUMERS: If a realtor tries to sell you a house with an All-Viking Kitchen, tell her your offer to purchase the house is contingent on the sellers replacing all of the appliances with another brand! That should get the realtors attention.A Viking refrigerator is like a Ferrari car. It looks beautiful, and your neighbors will drool over it every time they visit. But only you and your mechanic know the sad truth: Your Viking Refrigerator and your Ferrari need major servicing every 6 months to keep them running. You have to keep a Sears Kenmore refrigerator in the garage so that when your Viking breaks, you dont lose $1000 of food. You have a Toyota Corolla in the garage so that every time your Ferrari breaks, you can still get to work.If you are independently wealthy, and you have a housekeeper who can be at home every time the Viking repairman comes to visit, then buy Viking. But if you must take time off from work to stay home and wait for the repairman, keep in mind you will miss 3-4 days of work per year.Summary: Viking Refrigerators are very expensive to buy ($9,999) and even more expensive to maintain. The first two years, while its still under warranty, youll say to yourself, Whew, Im glad it broke under warranty! and then the warranty ends and it keeps breaking and keeps breaking, and then you think, How did I get into this mess? Small repairs are $300-$500. Major repairs are $1500 to $2000.

The (Microwave/convection) oven was 3 months old when it started making a noise. Viking arranged for a service tech take a look at it. During that service appointment, the oven blew a circuit in our home and quit working. That was 6 months ago and I STILL dont have my oven. After 3 separate appointments and still no resolution, Viking still refuses to replace the oven and insists on yet another service appointment. I would NEVER recommend Viking to anyone! We are beyond disappointment and down right angry.

I shopped for a long time and Vikings quality for the money seemed to be a good deal. I absolutely love the quality of the range. When I turn on the broiler, its like Stars Wars inside the oven.

We got our Viking refrigerator through Famous Tate and they took care of everything for us. The refrigerator we got is very nice and Im pleased with it. It was an easy purchase and delivery, and the quality of the product is extremely high.

The quality of the range was okay, but after a few months, the igniters were not lighting up properly. Then one time, I opened up the door and it came off, so I dont think it was a good range that we got. They came once to fix the door and then they came out again to fix the igniter. I wish I had a better stove.

We got a Viking Range and one of the burners is not working. The place where I purchased it, Ferguson in Pasadena, sent a repairperson to come and it turned out one of the modules was not working. They were surprised that the module wasnt tested before it left the factory. We ordered a module and they are scheduled to come out and replace that. Also, some of the knobs with which I turn the range are starting to become really sticky and its taking a bit of force to turn them. Usually, when I turn the range on, I push it in, turn and then Ill hear the clicker start and the burner will come on. Now, I cant feel whether Im pushing it in or not and the turning isnt as smooth. Otherwise, the burning is fine. Ferguson was very helpful in getting the repairperson and with scheduling. If something like this occurred after maybe a year or two of use then I would say Well, maybe the product was kind of defective and using it made it fail. But this is right out of the gate, less than 30 days. Im having to deal with these two situations in a premium range. I have the Viking hood and microwave oven. Theyre all working fine except for this range which is not living up to the Viking reputation.

My Viking lettering on the face plate to set the knobs and buttons to has been wiped off and now we do not know what temps we have set at or any of the other functions such as self-cleaning. We used standard Windex to regularly clean the oven face and eventually the lettering just dissolved. We had Viking replace the plate at no cost and with great hassle through Friedmans appliances and the second time we requested another plate they just blew us off. They would not even order it through Viking because they said it was discontinued. I will Never buy another Viking appliance as long as I live - I am a chef and cook at least 5 times a week. This has been extremely frustrating.

We have a Viking stove, and we wanted to match the other appliance that we have, so we purchased a Viking refrigerator afterwards through P. C. Richard. I love our Viking refrigerator. I like the aesthetics and the looks of it at the outside, and inside its just as beautiful. I like the Viking style. But we havent had our Viking fridge for very long when the door opened and got a dent because it hit the cabinet. We had a refrigerator for 15 years and it never had a ding in it. But now Im so disappointed that we have this beautiful fridge thats not even a month old and it already has a ding it.

I have no idea why Viking is rated so highly. I have a propane wall oven that takes 45 minutes to heat and will get cooler the longer it is on. I hope people read this review and decide not to purchase thousands of dollars worth of **!!!! Do not buy!!!! Oh yeah, I’ve tried to have it worked on and called Viking several times. Guess what! They don’t service my area! It was serviced when this POS was sold for $5000! Save your money and get something that works! I HATE my oven especially since today is Thanksgiving and it will not keep a steady temp! I have been trying to bake biscuits for over two hours! I wish I could put in better words how much this oven sucks and so does the customer service!

The Viking registration site would not accept my information so it was somewhat of a hassle to get both of my products registered. I had to go through one of their customer service supervisors. It was a little laborious. I had to produce copies of the tags on my product. I had to produce a sales receipt and a lot more information than I would have had I been able to just use the website. The operator’s manual for the appliances is also not specific enough. The instructions are vague in regard to operating the range and turning it on. But Im generally pleased with the range. It cooks so much faster than a gas or an electric range. I also like the size of it and the interior of the oven.

We were very excited 4 years ago to be able to afford our first “professional” range. Purchased a Viking and it was terrible. $1000 motherboard repair followed by a broken door. Dumping today. Nice waste of $5500. No customer support from Viking during any of this. Not even help finding a repair option in our area. Will never purchase another Viking product.

I knew about Viking based on recommendations of friends, of the internet and of other people talking about it. I purchased six pieces of Viking appliance. The reason why I purchased the six pieces is because it all says Viking professional, but when those six pieces were delivered, one of them doesn’t say Viking professional, which is different than what I saw on the website. Its not something that Id expect because I especially selected the model that says professional. Nevertheless the Viking range is of high quality. It was complicated when were selecting the range hood because it has different kind of motors but they provided very good advice and suggestion for us to select which one we need.

I like it. The only issue we had with it was when we first got it, when we turned on the oven and after it warmed up, I could hear the metal expanded and it would pop. But now, weve had it so long that the heat has expanded the metal already, so we dont hear any kind of weird noises. But its been a great range. Weve cooked some awesome meals on it. We always had electric, so this gas is a new thing for us and we really enjoyed it. Their team has been great too. Anything Ive needed help with, they were always there to help me out. I had a few issues with the appliances when they got delivered, they were damaged. It was a great experience with them.

I bought my first Viking in 2004 with my inheritance from my grandmother. I always dreamed of having a professional kitchen. I purchased all Thermador except for my Fridge. I have a Viking 36inch drawer freezer on bottom. Never ending recalls and issues then I purchased a new one from the company on a recall. The man showed up with the new unit and fixed the recall on the recalled unit. Well, that was in 2011, it is now 2017 and guess what? I am in the same shape as I was before. However, no deal. I have fallen on pretty much deaf ears. You can even YouTube funny skits about it, but the techs will look at you like you are the only person in the world. I have a mental block on that beeping noise when the compressor goes out and I am about to lose all my food. Good news though, I just found out they are indeed suppose to defrost themselves. So, if you are a gambler, like taking chances... maybe just maybe you will be lucky enough not to deal with what I have. Cheers!Updated on [05/06/2018]: I wanted to follow up with all the promises that were made to me. Well, that just did not work out so now I have a trusty 159.00 freezer from Sams Wholesale Club and my ice cream is now frozen. I found out that well they had also replaced the parts they replaced while I was ill for a pretty penny and they are still claiming no fault. However, my Thermador products are working like a charm and I will be investing in their products. Please learn from my experience... when you buy expensive products make sure the quality and customer support is behind you. I have no problem paying... but don’t give me Magic Chief with a Viking name on it. Not to mention treat me like a human being. I work hard for my money. I’m sure even Viking would not tolerate what they do to their clients.

I purchased a whole set of Viking from Nebraska Furniture Mart. We had a bit of an issue with the purchase. We ordered it new and did the installation ourselves. The very next morning, the refrigerator quit working. We called Viking to see what the code was that it was throwing and they said that the computer was not connecting. They said that they would send a tech out right away but we were like, Nope. We went back to Nebraska Furniture Mart and had them order a new one. It took us about six weeks to get everything else in. I love the look of the Viking set. Everyone looks and says, Oh, you have Viking.

Viking products are pretty low-tech and this microwave is just as intuitive as others I have owned. Heats well, which is what you want in this product.

Its a tough year because we bought the Viking range during COVID. We bought it last October but we couldnt get it until February or March. It was the same with our SubZero refrigerator. Its just the way it was last year. Our contractor put the range in and the ease of install was fine. They did the kitchen remodel and then, we redid counters and cabinets. The range heats up fast and even, and the stove and the burners work well. But the grates started showing wear. There are dings in it, like you dropped something on the grates or theyre torn off, and we hardly use it. The quality is not standing up to the price we paid for it. One thing I would like to have known is to burn it up before you try to cook something in it. I should have read the directions. We set off the smoke detectors. A sticker on the window might be a good idea. My wife had surgery and we had someone come to help my wife, and she was the one who used the oven first. The burners were easy to use. I had gas for the last 30 years so it was not hard so we didnt think about reading the instructions. We read them after we almost had the fire department called. Fortunately, we have good ventilation in the house and we have a Viking hood but that was what was expensive.

I wanted a Viking stove and I wanted everything in my kitchen to be from the same brand so I got a Viking refrigerator as well. I like the metal sections in its door and when I bought it, the Viking dealers reps were very good. I would tell my friends that they should look into Viking Refrigerators.

Our Viking range has been pretty good and I like the griddle top, but weve had three times now where I don’t know if something is wrong with the board or the plug. It just stops working and we unplug it, put it in a different plug, and it still wont work. We had someone working on the washer and he was here three weeks ago. He said he was going to look into the range, but I haven’t heard back from him so I need to call them.

We bought a house that had Viking range and I like its efficiency. The features are also top-of-the-line.

Ive known Viking from many years ago in the food service business. I wasn’t going with the Viking Refrigerator, but with the Viking cooktop. Both appliances came as a package deal and the sales pitch was one item would be free, so it was easier for me to do that. I would have never gone with Viking for my refrigeration purchase. I’ve been using the refrigerator for about a month now and it appears very sturdy and I feel its gonna last. It also appears to do a great job to have the room that I thought it did for its size. I also like the digital controls on top that tells me what’s going onPeople have to understand the options that come with their Viking Refrigerator, like the ice maker versus non-ice maker, down to if they have water filtration for access to waterspouts. Viking is really there when you’re looking at the quality. On the other hand, Viking is not sitting extremely well with me on the customer service side. I had the direct vent and it hasn’t worked since day one. After three months, they finally decided to replace it. I saved my money for a very long time for those items and they are the biggest expense Ive ever made on appliances. It was quite depressing knowing that Viking didn’t stand by some of their equipment. So, be cautious.

I want something sturdier and has more performance than what Im usually getting. I got Viking with the oven and its super sturdy. However, I also have the dishwasher and with both of them, I have some issues. Like with the range, one of the bars inside of the oven came loose. So, I had to wait for two months to get the part back and to service it. And the first dishwasher I got wasn’t starting, so I had to get another one. I was a little bit disappointed, especially for the price. Other than that, performance-wise, both the dishwasher and the range have been great. The dealer was also phenomenal. I couldn’t ask for better. They knew what Viking has on the website and were very knowledgeable. They knew their product. Every question that I had, they called me immediately, and if there was something they couldn’t answer they got back to me very, very quickly.

Viking stove VES3064BSS electric 4 burner - Is anyone having problems with burning food? My oven runs really hot. I have to adjust the temperature and the time on all the things I put into the oven and its still over cooking my food. I had a repair man in for my dishwasher and he checked it and said it could be the hinges and also checked the temperature in my oven and it runs way over what the temperature is supposed to be. I feel the same as others, Viking does not back their product. I love to cook and bake and this stove has been a disappointment!

I’m sorry to say that this $7000+ refrigerator is the biggest piece of crap I ever owned as an appliance. I spent $1000 for custom panels too when I bought it in 2009 for my kitchen remodel. It broke so many times that it made me cry. I took care of the recalls with the door, had a new seal, had to change all the electronics on top, freezer always breaks and leaks, changed the fan too. I really want this replaced with something else. It’s all built-in too. Kitchen-aid made the same size in 36.” Wish I got that instead. Everything in my kitchen is KitchenAid and I’m quite pleased with it.

Over the years, Ive seen Viking Ranges and I liked them. Their reputation made me want to purchase from them. I like my range but for the money, its not knocking my socks off. I feel I could get the same type of quality or use out of something that wouldn’t have cost me as much. The ranges door, which has been loose for a long time, could be improved. I’d also prefer if the rack didn’t have to be removed when cleaning the oven.

Ive known Viking for decades. They were offering a rebate on the refrigerator so I went with them. I also had a free refrigerator and the range hood with blower, which made my purchase more enticing. Without them, I might have bought the unit from Sub-Zero and Wolf. I bought it from the Better Housekeeping over in Red Bank and the people I have dealt with were great. But the unit has a poor design and if I had to do it again, I will not purchase this refrigerator.The spring on one of the doors has a sound and the ice tray was poorly made because on the first week I pulled it out and the handle snapped right off. The magnet of the butter tray on top isnt good and every time I pull the refrigerator, if I have a stick of butter inside, it falls out. Also, compared to a regular KitchenAid, which are the deeper refrigerators, Viking units are more counter depth, so in terms of storage there isn’t a lot of cubic feet in there to use. With my particular model, there are four trays for produce and those trays are much smaller so I can’t really put a lot of stuff in there.I also have the Professional Series for the oven, which is the one with the French door. Even though it’s a beautiful look, it’s really stupid that it’s said to be self-cleaning but because there’s no latch for the French doors, it’s not the same kind of self-cleaning at the lower oven. It’s just like a steam clean kind of effect and stuff like grease doesnt come off. I also already had a problem with our blower on the fan where it was making a lot of noise and I’ve already had a service call on it. So to spend what I totally paid, which is at $25,000 for my entire kitchen, I really shouldn’t be expecting or experiencing problems like these within the first year. These are high-end products, and it’s a professional series, so it’s very disappointing.

I bought an upgraded Viking gas oven with the highest quality cooktop/burners. I opted for this upgrade mainly for the burners and the self cleaning feature of the oven. The FIRST TIME the self cleaning feature was used, the oven door would not unlock! Evidently, the oven door locks when the self cleaning feature is activated to prevent a child from opening the door and getting burned. Makes sense (except any opening of the door while in use would result in burns). One would think that a distortion of a bi-metal plate would enable this locking feature. Viking, however, uses some electronic mechanism (some cheap piece of crap) which breaks down when exposed to heat! GENIUS! This mechanism evidently breaks down often and the Viking-recommended repair man suggested breaking the lock mechanism to enable opening of door rather than repairing since it would break again! HERES the KICKER -- THE SELF CLEANING FEATURE WILL NOT ENGAGE ever again because the self locking door is inoperable. PATHETIC. Viking should be ashamed of themselves. As in all these other reviews. Buyer beware. DO NOT BUY!!!!

Beware Beware Beware! I have owned a Viking refrigerator for 3 years and have had 9 service calls so far. The model rvrf336ss5 has been known to have leaking issues and freezing issues in the chill drawers. In fact, Viking changed the model number after making some fixes, yet the last repairman mentioned it is a bad investment to buy either model. It is a sleek and nice fridge in appearance but don’t be fooled.Viking will do support teams are essentially trained to do everything they can to not replace their faulty merchandise. After 9 service calls the service department said they still lacked sufficient information. Viking will send their own “approved” service department, who essentially are too scared to report the truth because Viking will pull their contracts. This isn’t an opinion rather what we were backhandedly told. I am a handicapped frontline medical worker who has now retired and my husband is a frontline medical worker. During these awful times dealing with a faulty refrigerator and crooked service department is the last thing we need. Their refrigerators leak notoriously. If you have questions feel free to reach out **.

I had a Jenn-Air range but I didn’t like the way it cooked on the gas. A couple of my cousins and family members have Viking ranges and I also researched on them. I liked the reputation that I read about them and bought a few things - a range, a washer and dryer, and a refrigerator. The Viking range is much better. It cooks much faster. It’s of good quality but the only thing I’m having a problem with is the grates in the oven. I can’t get it in and out easily. It sticks. Also, they didn’t explain clearly that I bought the non-self-clean oven. They didn’t go through everything for me. They didn’t tell me the ins and the outs of each of the ranges. If I could exchange this, I would get the other one.

Viking 48 Built in Refrigerator recall and problems - Ive had this refrigerator for 10 years and had custom panels to match our new kitchen cabinets made and install without problem when we bought it from the Great Indoors (now out of business). Shortly after, Viking had to replace a faulty compressor. Then a few years ago we had a recall for door hinges needing replacement, which they did.Last year it stopped cooling properly and I paid $350 to fix leaky refrigerant problem. Now, door recall number two happens (class action lawsuit). We were given the option to fix or replace the unit with a new one for a reduced cost of new. We chose a new one but wanted one that would work with our custom door panels as the first one was. I was told by a Viking recall rep that some modification of the panels might have to be done by an installer at our cost and I was fine with that. I ordered the refrigerator through the Viking distributor, Lakeview in Elk Grove, IL and was told 4-6 weeks. It took two months. The original service manager left company during this time. The refrigerator was installed and the installers said the original panels cannot be made to fit as we were told. An estimate of $2,000 for new panels, plus there were no handles so add that to additional cost I wasnt expecting. 4 calls to Viking customer support over 3 weeks and no help, just excuses and theyd have to listen to call records to see whose fault it was why this wont work. Lakeview was also contacted and I had to keep emailing/calling them to get help and they said it was in Viking’s hands but nobody took the effort to call me and keep me informed. I called Discover and filed a dispute to halt payment. That working for 3 weeks until Lakeview responded to Discover and said there was no way the panels would work because the owner customized the doors for the panels and that was not true. Both Viking and Lakeview knew my original model and serial number and should have been aware that the old and new units were not the same. Viking customer support called yesterday and left a message saying its not their problem that I ordered the wrong refrigerator. Now, I have a refrigerator without panels, no handles and to add to the ** is this $10,000 refrigerator has been freezing all my vegetables in the bottom keep fresh drawer! Bottom line, stay away from Viking!

We received our range and it was installed in our home. Everything worked fine for a day. Then, the oven stopped working. We called for a service technician to come out. They came out, did some adjustments, and nothing worked. He couldnt get it to fix so he said that we got to order new parts. I told him that it is a brand-new range and I asked why we need to order brand-new parts. So, it arrived faultily. The parts were back-ordered for probably a month. We spoke to our regional representative, trying to figure out what the holdup was. Of course, it was blamed on COVID and I understood that. Then the parts came and the service technician installed them. Everything was working when he was here. He left that evening. I went to make dinner and put a chicken in. An hour later, the oven was lukewarm. It didnt maintain its flame. The next morning, before I called them, I thought to see what was going on. It would go through its clicking cycle to ignite. It’s a liquid propane system. And we ordered the correct range.That morning, it went through its cooking cycle like it always does and didnt light. We tried it again and then a fireball came out the bottom of it. I called the technician and told them what happened. I also called our regional representative and told her what happened. The technician was busy and couldnt come out ‘til the next week. Then he came back out and looked at it. He called the Viking service line and went through all of the suggestions that they made. He could get the small oven to light, but could not get the bigger side to light, and now has ordered another part. I think its the igniter or something like that is not working. I just got a phone call this morning that were on the schedule two weeks from now to get it repaired. Right now, I’m not very happy. We can use the top, but we cant do anything in the oven. Its pretty frustrating, especially since this is supposed to be top-of-the-line. So, basically, we have a brand-new piece of metal sitting in our kitchen that we cant use to its full extent. The most frustrating thing is were not getting any discount or benefit. We tell our representatives whats going on. We even said that we wanted another one because what if something happens to this one again? I dont know why that wasnt offered, again, ‘cause its a brand-new thing and its faulty when it arrived. I understand its a big piece. Its not like something that I brought home in a bag. It involved shipping and people installing it. But were kind of stuck as a consumer. Our technician is great. Theyre highly recommended. It’s no fault of them. Its the product and these arent cheap. Essentially this thing is the price of a car.

We inherited our Viking refrigerator when we bought our house. I heard that Viking was a sort of a higher-end product. When we knew the house had Viking products in it, that spoke well to us. Weve had our fridge for about two years now and I like it. It works really well and Im pleased. But we had this unfortunate experience at outset with repairs that needed to be made for the fridge to be at my standard because I try to keep things really nicely. Im pretty careful with things. The previous owner, on the other hand, didn’t take good care of things. He broke the handle that fitted into the fridge and we paid to get that done. The drawer at the bottom of the fridge didn’t have a cover on it which I couldn’t believe. We had that one replaced. The people at Priority Appliances in Vancouver helped us out. They told us how to remove the grill and keep it clean underneath. I get weary of parts breaking and the cost of repairing them. The gasket that goes around to keep the door closed keeps ripping. We replaced it once and I don’t wanna replace it again for another couple of hundred dollars.I hope our Viking last us a long time. It is much better than my LG fridge that I had before.

The house that we bought came with Viking appliances. We like the appliances that we have, and they have pretty good quality. The refrigerator has pretty standard features. It’s a good refrigerator.

Range is 1 year almost 2 months old. Range comes with a 3 year warranty. 5 year on the porcelain enamel. Called authorized service. Enamel is starting to lift. Oven light flashing. Oven is in repairable for enamel. No signs of foil on bottom of oven. This was the statement on the service ticket. Viking just wants to do a payout instead of replacing the range and not honor their warranty. We do not want a payout. We Just want the manufacturer warranty honored.

Although the refrigerator parts are guaranteed, you have to be a certified Viking repairman to have parts released to you. This is as bad as extortion. The repairman is charging us 1200$ for 2 hours worth of work. And hes the only one in the Chicagoland area.

I bought a refrigerator from Viking Refrigerators because of their reputation. All the competitors had worse reviews. But right now Im not happy with the unit we got because we had a couple of washers fell out. Weve contacted Best Buy from which we purchased it about it and they sent out a technician to fix it the first time. I have yet to hear back about fixing it the second time. Also when it got delivered the doors are misaligned. Best Buy told us that they would take care of it for us but its been two months. They cant seem to send out a certified Viking technician. We also worked with someone whos certified to fix Viking and he told us that the fridge is probably on its way out and that we should consider buying a new one. But I like the brightness of my Viking refrigerator.

Our GE refrigerator doesnt have as good as the quality that we expected for the price. The worst part is I cant really get it cleaned. I follow the instructions as to how to get that stainless cleaned and it doesnt do what the manual tells me. It doesnt really look like I would want it to look, which is to look uniform. It doesnt come out even and the surface is so bad to clean that I keep those fiberglass things so that when I open and close the doors, I dont have to do the handles constantly. And the other thing which we didnt know when we purchased it was we just assumed it had an ice maker and it doesnt have an ice maker.

I was looking for a pro series refrigerator to match my professional appliances. The Viking Refrigerator met my requirements plus it was around my budget. The person from the store has been helping me with the appliances and choosing the right ones, and thought highly about the Viking Refrigerator. It’s very well lit with the LED lighting and it’s nice being able to open it and see everything. I like the number of shelves and the fact that I can reconfigure them. I have one that folds in half, so thats also neat because I may not need a full shelf. I could fold one of the shelves in half to fit a gallon of milk or orange juice, but if I dont have that, maybe I want to have the shelves instead.Also, the control panel lights up and temperature cool zone can be adjusted to cool whatever food you’re storing and it will keep it at that temperature plus the dial setting can be easily accessed because it’s in the inside of the door. Thats very helpful because with other refrigerators, they have it in places where someone cant even reach.The only issue that I had was that I had to have the refrigerator replaced 3 times because of the doors being not aligned and even. They tried to align the doors but the top part was wider open than the bottom. The store said that they couldnt do anything with it because the wheels in the back were not adjustable and they could not also adjust the doors. They could only do operating on adjustments. I called Viking service and they sent a repairman who said that it was actually defective and I need it to have it replaced. The reason it happened twice is because the store said, Well order a replacement, but when it came, one of the doors was dented. Theyve had the same issue, and they were not going to leave it with me. Theyre going to take it back.The store said, If youre not happy with the Viking maybe you could choose a different model or a different refrigerator. But even though the Viking refrigerator has those issues, I liked it and was already in love with it. I couldnt find that different selection. So then they delivered a new one and it was better than the other one. It wasnt wobbly but it still had an issue with the doors. However, when the repairman came and told me that it was defective, he said the doors could be fixed but not the wobbly part. They called the service again and I said, I got the replacement refrigerator. Can you come fix the door? They did, so now its good.At least, they let me keep the refrigerator until I got the replacement so I was not without a refrigerator. But because it was a special order it would take long time, like in a month. I wasnt happy because of everything else, but regarding the unit itself and how it operates, I would definitely recommend it. For the price, its great because it competes with the professional refrigerators.

I got a very basic range and I like its quality. It heats up quickly. But I noticed when I put a pizza pan that I could fit in my old oven in this oven, it goes up onto the lip of the shelf.

I love my range from Viking. Its beautiful, the way it works is very simple, and its not electronic. The knob came off right away, though. But, Im not gonna hassle with that because its not that easy. It slipped into my counter and Im not gonna pay someone because it keeps coming off. Also, the private place I bought the range from was not that great. They didnt advise me properly that with the microwave above the range, the heat from the range would eventually get the microwave digital reading to fail. The hood is inside the microwave and now, Im having trouble with it. But Im not gonna replace it with the same thing. So then, I would have to get a whole new configuration. Nevertheless, I would suggest my range to anyone. Ive already told a friend about it and my friend bought the same one.

Our new house came with the upgraded package of Viking, but the range never worked. The stove wouldn’t light and we couldn’t keep it lit. It took us almost a year of repeated people coming out. We couldn’t get it right and it was because of multiple things. When they put it in, they got the wrong backing and it took three different people just to get that right. It was a huge relief when Viking replaced the stove for us. I like the stove, but when its on the blower is so strong that I can’t put a low heat on my stove top. If I have the oven on, I can’t put low on the burners because the blower blows into the burners. The repair people that we had were polite and professional and I dont fault them in any way. It was one of them that helped me get the new range. But Im disappointed and I will never buy a Viking again.

We liked the Viking refrigerators weve owned for the last 20 years. So far, the quality of our recent purchase is good and I like the way it looks. I just wish its cheaper.

We made a big city-to-city move and bought a new home in another city. A key feature of which was a custom high-end kitchen renovation of which these Viking appliances are a core feature and part of the financial value of the decision to purchase this home. Weve never had high-end appliances in our past because we couldnt afford them nor did we really think we needed them.The appliances were professionally installed as part of a kitchen renovation by the previous owners, purchased new, and they were less than four years old when we moved in. Its a Viking Professional, 48-inch wide range which is one of very few of that width, and a very high Viking Professional refrigerator. We moved in mid-2015 and were approaching two years in the home. Ive had six service calls and multiple, very expensive parts replacements in the Viking gas range and the oven has not worked since we moved in. Initially, it turned on but the front panel was overheating excessively to the point where you had to put oven mitts on to turn the knobs. It was that hot. Also, when we first moved in, we had trouble with the refrigerator initially and I hadnt really noticed because we were busy moving in and doing a lot of take-out. I also didnt notice the problem with the oven until a month or so in.Now that Im looking back on it, what happened is our local service partner - who is a Viking certified partner and is one of the top family-owned appliances repair companies in the entire city with a very good reputation - has told me repeatedly that there is no telephone number which their service partners can call. They have to email as the only way to communicate with the parts department but Im assuming that with Viking as a provider or manufacturer, they had a parts plant here in Canada. First the service guy said there are problems like the door wasnt fitting perfectly flushed and he thought because of the clients who had problems with the door hinges that if we replace those it might seal the unit better and therefore address the overheating issue because he wasnt getting any error codes at that time when he did a scan of the electronics inside the oven. He decided to do that and he also ordered a griddle and the main knob, which I knew was gonna be an expensive part. I figured it would be about $600, plus labor and it was. It had been chipped and sheared off by the previous owner when they installed the kitchen. They sheared it off with a piece of granite for the counter when they were doing the renovation so, I knew that was gonna be expensive, but that has nothing to do with the ongoing issue.We replaced the hinges and another small component. Those parts took six months to arrive. Every month, I was calling the local service partner and after the second or third month, because I didnt wanna push, I thought maybe theyre back ordered. It turned out that Vikings parts plant in Canada and the whole manufacturing facility plus customer service had moved to the United States across the border at the same time that our parts order went in. Not only that but by the time they identified that Viking had actually lost the order six months later, they claimed they never received it. The customer service call center had moved to a second US location like within a years time so, there were multiple communication operational issues on the Viking end.By the third time, I asked them to call Viking parts and escalate this because Ive been with no oven for two months and the first $1,000 repair didnt do anything. The lady insisted that there was no way to do that. They dont have a phone number like the technicians and if theyre on site and they need to talk to a Viking technical support personnel, they have a phone number they can call. But between the service partners and the parts department, its only by email. We waited six months and we identified the issue four months later.They sent another email and Viking finally replied and said they dont have any orders for those two parts. They replaced the order for both parts in month four and its like they should have those parts within a couple of weeks. But two weeks later, I hadnt heard from the local partner. So, I called them and learned that the second part is on back order and it wont be ready for six weeks. When those parts finally came, the technician was very good, knowledgeable and he has a lot of experience, which is rare out there with Viking. He replaced the parts, tested it and it seemed to be okay.The very next day, I was all excited so I bought a roast. Within about an hour to an hour and 15, I noticed the oven had shut off automatically and would not restart. At the same time, when the panel would overheat if you tried to use the top of the range to make potatoes and vegetable or if the oven had shut off and was overheated, the gas range atop would not ignite like a safety shut off feature so, I couldnt make a meal. Then, he came and replaced another major component and not only did it shut off but it started to not even ignite in the first place. You wouldnt hear the click before the gas engages and it would not start at all. So, I called the local service partner back and he said that they had built a cooling fan which wasnt part of the original design. But it seemed to resolve the overheating and the spark module most of the time in the repair environment. Sometimes, they cover it for some customers if they complained enough.So, I spent two weeks going back and forth with a very nice customer care warranty person because its out of warranty four or five years later, but its a newer appliance. These things are like $15,000 and thats like a car. Given how young it was when we bought it as part of the home and the cost of the thing, I wont do it. Even if I was a gazillionaire, just on principle, I wont do it nor can we afford to and nothing else will fit in that space either because its a custom kitchen designed around these appliances. I think there are only three 48-inch wide ranges that would fit into that space, gas ranges that are even available from any manufacturer.Finally, I had to fight because the previous owner hadnt registered it. She said she cant do anything for me because they dont recognize a registration for warranty purposes of the original purchase. I went to the package with all the receipts the previous owner left with us for all the renos and purchases and found the bills from where they purchased. I was on hold with the warranty department for more than 45 minutes and I work full time, after all of this for a year and a half. I called her back and I asked if there is a fast track that she could help me out with because I was on hold for 45 minutes and I had called before calling her. I called back a second to the number she gave to me in case I got disconnected and waited another half an hour and I was just getting frustrated. I figured out for myself on their website that I could do it online because I had the receipt and the serial number and the date and all the information required.So, I did it online myself and then called the customer service person back and told her that it was done. She said that now that its registered, shes going to ask their regional service manager for Canada who works with Canadian providers if they will, as an exception given what Ive been through, still cover the cooling unit to go with the spark module. I dont know how much the cooling thing would be but its probably another $500. Weve spent about $4,000 or $5,000 on these appliances in 17 months and theyre less than five years old. Thats parts and labor and the labor is like nothing compared to the cost of the parts. So, she said shes gonna ask for an exception under the circumstances.I waited and it was 10 days or two weeks later that I got a voicemail message from her letting me know that their service manager has declined to cover it back for me. Im usually a fairly reasonable, calm person, but I was like going up straight. I got really angry and I called her back and as calmly and politely as I could, I told her I dont think shes being reasonable. Not her personally but the process and the disconnected communication. I would like for their regional sales manager to please talk to my local technician from their service partner directly so they can understand the history. Then, he might make a more favorable decision. Eventually, the technician had to send a big detailed ticket of the most recent part replacement that he did, his idea of the diagnostics and circumstances and what his recommendation was. They talked on the phone together and it was approved right away.My impression right now of Viking as a manufacturer and the post-sale service is not positive. Ive worked in the network telecom business most of my career. Customer market facing and I know a lot about manufacturing, about different types of business operations and customer service but Ive never seen something this bad in my entire life. Until I see it given, what Ive experienced so far, I have no confidence that this repair part replacement will address the issue. Id really like them to ship me a brand new replacement oven, in working order, and install it for me cause at this point, I think we have a lemon. I feel its a defective unit and it should probably be replaced.I dont want what happened to us to happen to other people. I had seen the negative reviews because of the problems that we were having from the beginning and if we had known this, we might not have even purchased this house. I would recommend pretty much any other brand. Thats a lesson Ive learned from this manufacturer.

Ive been trying to get somebody from Viking to help me for about two and a half months now and Im not happy. Within a matter of two days, I had all four drawers of my refrigerator completely break. The top two where I put cheese and ham, cracked all the way across the plastic. The bottom ones are absolutely broken and shattered in pieces. It must be a plastic piece that goes around it that is cracked. And apparently, there is a bolt that goes in the door that stops it from swinging open when I open it, and that broke too. Now, when I open the door, it swings into the double oven and the handles of the double oven have now made dents or scratches on the door of the refrigerator. Right now, I have a towel tied around the double Viking Professional oven handle, my $12,000 refrigerator is completely broken, and I cant even have anybody to come over to my house with this looking like this. No one has gotten back to me. Ferguson has been wonderful and gave me the name of somebody to come out and see what could be done or if it was on a recall list, and that guy that was called wouldnt even come out to the house to look at it. He said there was nothing he could do as Im not under warranty. Im really frustrated. Its ridiculous to pay this kind of money and itd be five years old and all of a sudden it just breaks.I looked up on the internet to see if anybody else was having those problems, and apparently, theres been a lot of people that had the same problem with the drawers cracking and breaking. The top ones where I put ham and cheese in look bad, but I can still use them. However, the ones at the bottom where I put lettuce, vegetables, and tomatoes, I cant even use. Theyre in probably about 10 pieces. I talked to customer service and they told me that there was nothing they could do and that to order me four new drawers, it would be about $1,200. Is there somebody else that I can speak to? Nope. Thats it. I am really pissed. Furthermore, in the very beginning, the girl at customer service wouldnt even talk to me because she said I had not registered. I guess I had to register the products with Viking for any call backs and warranties, and until I did that, she wouldnt even talk to me. So I did that. I had to find the receipt from five years ago when we purchased it, with the purchase number and address. Then I called her back and theres nothing they can do. This was after the approved repairman for Viking wouldnt even come out. I said I didnt understand as the reason that we purchased Viking is we assumed that they would stand behind their product. They said they do, but it does not feel like that for me.

We like Vikings brand and the way it looks in the kitchen. The refrigerator is great. All the controls are on the left side of the door, and its easy to program everything else. Its wide so its easy access in and out. I like the different drawers and the accessibility to the refrigeration part. Plus, you can adjust the temperature and humidity. The wide shelf space also makes it very convenient. Overall, it’s been easy, manageable, and it sits perfectly in our kitchen.

My 36 gas range is 10 years old and the oven has never operated properly. I was told that the gas smell was because our propane was running low. The oven takes forever to come to temp. Now the oven is shot and Viking will not stand behind their product. The gas company came to my house last week and I discovered that two of the ignitors do not work. The heat shield is warped and split on the one side because that ignitor was working so hard on that side. The porcelain is chipped at the back of the oven. There are small holes in the burners, hence the gas leak. And if that is not enough, the springs on the door are not working. I sent pictures to Viking and their reply was, Sorry but here is the name of the repair company in my area (three hours away) and they can fix these problems as long as I pay in advance of their service call. Thank you, Viking!

When we bought the house, it was a new construction. Apple Homes has been building since the Truman administration and we went with the quality and reputation of the builder. Ive had a number of different houses and appliances like Wolf, Thermador, Sub-Zero and LG. The appliances I was really satisfied with was Wolf but Ive always wanted Viking. Then this house had Viking and one of the considerations when we bought it was having the appliances we liked.We had used the Viking range for almost a year and then it freaked everybody out during a dinner party, because as my girlfriend opened it up, the door literally came off in her hand and when she let down, it hit the floor pretty hard. The range is a Professional and it has a heavy door. It was lucky it didnt land on her foot as the door couldve broken it. There was only one service tech in this area and that’s who came out and put the door on. He also said that when it was installed, it may not have had the door adjusted right because it was bent and it fell out. From what Apple Homes told me, the installer was Viking-approved because they got it from whoever could sell Viking. Yet they did it incorrectly so its like damned if you do and youre damned if you dont.Plus, weve had problems with the Viking refrigerator too. The ice machine goes everywhere when we use it and it doesnt click off. Its just poor design. I even thought it was a Professional but the service person told us it was actually another manufacturer that did that particular model for Viking. It wasnt really a Viking. Thats very misleading and I wasnt aware of that.The service cost us $100 because when the service person came out, they said he couldnt find our warranty online and we couldnt find copies either. We had sent all the registration and we dated it from when we first moved in. So we got it again from the builder and refilled it out. However, the service guy did say that Viking might reimburse the $100 service call fee. This happened just right after our first year and Im not sure but I think appliances got more than a one-year warranty. I hope so, for something that expensive. Hopefully it wont have any other issues because we like the way it cooks. We loved the stove and we wouldve recommended it until the door fell off. When that happened, we hated it.

Gas Range model VGCC5366BSS installed Oct. 2013. Oven continually failed due to fried control module. The module was replaced over a dozen times, and during one period where we were waiting for parts, the company installed a temporary 30 range of the same model, and it failed within 2 months for the same reason. The repairman set up surge protectors, ran a new electrical circuit, had the utility monitor for electrical surges, and had us use a door wedge to hold the oven door tightly closed (the last theory was that heat was escaping from the oven and burning the circuit board). I just found out today (not from Viking!), that there is a huge recall on Viking and Brigade freestanding gas ranges (US & Canada), including my model. Go to Consumer Product Safety Commission (US), or Healthycanadians.gc.ca.

I bought my first Viking Professional eight years ago for aesthetic purposes and alleged reliability. Unfortunately, the freezer section broke down five years into it and I subsequently had to pay $1,000 to get that fixed. Where I am now, all of the built-ins of the Viking Professional line were already installed when I got here and six months into using it, one of the the refrigerator sections broke down even though my freezer section was cooling. I had not registered my refrigerator, but the customer service center expedited the service and the authorization code to the local service center so that we could address it quickly. Luckily, the repair guy had the part on hand or I would have been sitting without a refrigerator for a week or two if he had to order it. But he told me that he has seen this before with all the built-ins. The one that I have retails for $12,000 and if Im paying top of the line for the Viking Professional line, I expect some type of reliability. So Im a little disappointed. They probably didn’t engineer a certain piece correctly and in the manufacturing world, that may cause the piece to break down sooner rather than later or stop functioning the way it needs to.I have friends who use Sub-Zero, which has a price point thats a little higher, and I have other friends who have Wolf. When I benchmark my peers and what we have, mine’s average in terms of reliability. I don’t know their everyday details but I expect a little more reliability especially for the first five years of a product. Viking Professional is perceived as a high quality brand appliance and I think the salespeople and the dealer provide service to the best of their knowledge, but my personal experience has been such that I question the reliability of it. It hasnt met my expectations and unfortunately, I cant return it either.

Ive only had my Viking range hooked up for three weeks and its as expected so far. The dealership we had gone to does not typically sell Viking appliances but they had one in stock and I got a good price on it. I liked the design of the product too. But I had to call for a couple of parts that were not included and they were willing to overnight the parts out to the house. But they were in the middle of inventory so I havent received the package yet. Other than that, the range cooks faster than our old stove.

My daughter-in-law has a Viking Range and I know that it performs well compared to other company. I love its very accurate cooking, the jets are very powerful and water boils quite quickly. Im just happy with the overall performance. Plus the Viking dealer was very thorough. Theyre just very straightforward and honest about things. They showed a lot of attention when I was there shopping and trying to find that information. Delivery was on time, everything was installed properly and the range itself performed very well.

I have been using a Viking range for a month. Its a good quality brand. I like the price too. The salesperson at the appliances store was knowledgeable in general. While its plain, it looks nice.

Ive known about Viking for years but I couldn’t afford it. I saw them in model homes and heard they were of good quality, plus they look good. I finally got a whole set of the Viking Professional at Fergusons. The refrigerator has been installed for one year now and so far, I like it. It’s a tall refrigerator with a big door. The freezer is at the bottom and is spacious, then there’s a drawer that comes out where you could put meat or veggies. You can see everything, and nothing gets lost. Weve always had Sears products so this is very different. It’s so beautiful and it looks so professional like it belongs in a restaurant.

I was replacing an old unit which Ive had for 10 years with Viking refrigerator, the same unit. The old one had a problem with the door hinge so it was recalled. The new Viking is excellent. It was a newer model because there wasn’t an exact replacement with the older model. Everybody was very, very nice and everything was absolutely perfect.

We purchased Viking appliances when we remodeled our kitchen 6 years ago. The oven, stove have not presented any problems. However the built in freezer and refrigerator, which looked beautiful, have had problems too many to count. The freezer had a leak, within 1 year, which caused an ice build up at the bottom of the freezer which caused the door to jam. This was finally resolved after 2 years of service calls. Now the built in refrigerator is leaking on my hardwood floors due to a cracked vertical drain and the parts to repair it have been back ordered for 5 weeks now and still on back order. I have to replace a towel under the unit every day so that my hardwood floors will survive. However I do not know the condition of the floors under the unit.

Viking is a major brand and it has a good reputation as a few others. And I like the look. It had what I wanted. I wanted gas for a burner and an oven and this model fit the occasion. We went to a dealer that carried their brand and we had a great guy. Everything went very well. The gentleman had to order it and he was nice enough to put it in his warehouse. Everything worked out well.

When moved into a brand-new house, our Viking refrigerator came with it together with a stove and dishwasher. I like the refrigerators big drawer thats underneath the space for vegetables and fruits. So far, we already had some huge part replaced on it which cost about $2,000. We called Viking about it and they gave us the repairman that they recommended. The repairman came out and the refrigerator got fixed a month ago. But I can hear the sound starting to build up again so Im a little concerned about that. Other than that, Ive had an awful experience with the dishwasher. It broke and it took almost three months to be replaced because they couldn’t fix it. So I went all the way through Thanksgiving and Christmas without a dishwasher. They finally replaced it by the end of November because they could never get the part in. As for the oven, as expensive as it is, we already had to have a $3,000 replacement part for it. That was done about two weeks ago but when I turned it on yesterday to cook dinner, the part’s already broken. So, I need to have a repairman come again and replace it or fix it again because it will turn on to 350 but it won’t change temperature. When the appliances are working, it’s great but when it doesn’t work, it is horrible. Viking doesn’t come to replace things and the quality of their products doesn’t hold up to what the expense is going to cost.

I heard about Viking 15 years ago but I just was able to afford a Viking a couple of months ago. I love the way the stove looks with the legs, which is what I love the most about them and then, I love the way it cooks. It makes my food taste different and it cooks faster. I always heard that Viking was top-of-the-line, which was what I wanted, and that made me purchase it. My range has been magnificent. I wouldnt buy no other stove but Viking. But the purchasing process was horrible. Had I known that I could have dealt with Viking myself, I would have gone straight through them. The delivery people were unprofessional. They said that they were gonna take my stove back if I didn’t pay them $300 for the hook-up service. I called my husband and he was so upset because we had already given them $6,500. They said it wasnt in what I paid. He told me I needed to pay them in cash. So, it was a gimmick. My husband said that we were not gonna do business with them and told me to go upstairs, get the money and give it to them so they could get out. And that was what I did. I called AJ Madison, the people I purchased it from, but I would never do business with them ever again. I would never recommend anybody to them. They should not even be selling Viking products. Still, when somebody from Viking came to my house because one of my eyes wasn’t lighting, he walked me through everything and told me what I needed to do. He was excellent. I loved that guy and I could have kept him.

I was looking for a comparable model so I researched and saw that there were Jenn Air, Subzero, and Miele. I was looking for a certain look and dimension and I decided to go with Viking Refrigerators. I like the feature choice components. Plus, its quality seemed all right, but I was shocked that it didn’t have a filter installed for the water. Aside from the refrigerator, I also bought four other pieces of kitchen equipment and had a good experience with the dealer. Viking Refrigerators is very supportive and I would recommend them.

We bought a house that had a Viking refrigerator. I like that it keeps food cool. However, a piece just broke on it that we had to get fixed.

The quality of the Viking refrigerator is not great. One year later, I’m buying a new refrigerator. But I wouldnt buy the same one again. The ice machine is frustrating and at times, it makes loud strange noises. And the freezer often frosts over. I reached out to Viking and they said there was nothing more they could do.

Refrigerator purchased 2011 (along with Viking ranges & ovens) and just ran out of warranty in August 2014. Since purchase, the refrigerator door hinge was recalled due to faulty manufacturing which might have caused door to fall off when opening. Next, the on-off light switch in the lower freezer compartment had to be replaced (just outside of warranty period) due to ice forming on the switch. Ice in a freezer??? Finally, rust has formed on the freezer door rails, again right after the warranty expired. Multiple calls to Viking customer support yielded no satisfaction...their warranty policy makes no exceptions for quality problems outside of the warranty period. Needless to say, not a happy Viking customer.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

We couldnt get anybody to wait on us in the Vikings dealer close to where we live, so we went elsewhere. Its nothing against Viking, because this is a place weve been buying appliances for 30 years, and normally, when you would go in there, they would always greet you and ask you what you wanted help with. However, in this particular time we went in, we just got ignored. So we ended up buying at the closest dealer listed on the Vikings website that we felt had really good customer service and it was indeed really good. Im satisfied with the quality of the range and I like its usability particularly the fact that my wife can use the oven and all four burners at the same time. Its been a joy to cook on.

I have been using Viking products for a couple years now. However, one of the things that I’m having a problem with, and this is the second kitchen we put in, is it seems like every time I buy Viking, it comes in broken. Last 2012, we did the kitchen and the refrigerator came in and they had no compressor. I told them to take it back, but they wouldn’t take it back. So, I bought a rebuilt. They can fix it, but I tested that and then I was like okay. I supposed it was just bad luck. And then this time, I used it and the refrigerator came in broken again. So, I have a broken refrigerator there with the door that is not working.Then, they got to come back and then the dishwasher got a bulk. As soon as the guy came out, I’m like, “What is wrong with you guys? Every time I get something from you guys, is it just my bad luck or what?” Out of four appliances, two of them broke. That is ridiculous. I also said that we do our kitchen every four years and I’m doing a kitchen down in Florida. That was to start this month and I’m behind and I told him I can’t be bringing in stuff that I know I got a way to get it fixed and I’m not there. I said I can’t do this. Nevertheless, everything else looks good. The Viking dealer was fine.

I was doing a re-do and I didn’t do a lot of research. I recognized the Viking name and I expected it would be a quality product. Since the moment they went in, I find the customer service to be horrific. We had some issues. The stove was leaking. The refrigerator was leaking. The dishwasher hasnt been working properly. All kinds of things. Trying to get through to their customer service meant I needed to reach out to some third party contacts. It was very hard to reach them by phone, I had to email them. It took over a week to hear back before they even got in touch with me.Then they had to contact a service representative. The service representative from my area was horrific. He came into my home and said, “I cant really look at that for you. I cant really touch that because Viking’s not gonna pay me to do that,” which doesnt exactly lead me to believe that theres a lot of support for anything that goes wrong. Some of the things would have been super easy fixes have they just been willing to say, “Okay, its a brand new product, and were gonna help you.” But they didnt do that.My most recent issue was that the refrigerator is less than six months old, and the vegetable and fruit trays fell off the track. I couldnt get them back on. My husband couldnt get them back on. So we called and that was a month ago. To this day, we still have no answer on how they will rectify that situation. After two weeks, the horrific service man came, looked at it, touched it for one second, and said, “I think its cosmetic. It will be $325 to fix.” That was the last I heard from him. I told him were not paying $325. Its brand new and its not cosmetic. A track on a brand new refrigerator is in no way cosmetic. I didnt smash the stainless steel on the outside of the refrigerator or even crack the glass of a shelf, which I could understand. But a track is a working part. Thats unacceptable.My husband said yesterday that it is a piece of junk. We bought an entire suite as a rebuild. It was a big investment for us. It wasnt an easy purchase, it was something that we did because we thought it would add value to our home and it would be quality appliances, and we wouldnt have to call service a million times like we might have had to call if we bought GE appliances. But I would have been way better off with that. I also had Sub-Zero refrigerators for 35 years before this. Two of them only over 20 years each, and I never had to call the service company.The dishwasher, which we have not called them for service, already has parts that have fallen off of it. Its the most disappointing purchase of my life. I would never buy Viking again. I would never recommend it. The refrigerator, over $10,000 just for the one piece of equipment, they got to have better service. This is not acceptable. Even if the customer ends up having to pay, which I should not have to pay for that, I should at least get somebody to answer my question. I should have a supervisor or a manager call me back to say this shouldnt happen.

The product (Viking VGIC 3054BSS gas range) was flawed from the day it was delivered. Factory installed one natural gas orifice and one LPG orifice. This company has no regard for its owner base. Try calling to ask for technical information: its basically, Go to hell, we dont care if it doesnt make us money. There is nothing that would make me want to recommend any product from Viking. Frankly, I think either FTC or CPSC should investigate. Who owns this company and what in the world makes them think they can stiff owners the way they do?

I like the look of the Viking Ranges, the quality of the oven and the electric oven that’s hard to find. We got one that is 36 inches and has six burners. And this feature of the oven is my favorite. It’s a great looking range and of good quality. When we got it, we thought we had one burner that would not light. But I called and they had somebody come out right away and fixed it. It was quick and it was all covered in the warranty so it was nice and easy. The customer service has been great. Overall, I’m happy.

I wish I have read all this reviews. Viking ranges are really bad quality and the customer service is even worse. I will never buy Viking again, and I strongly recommend that if you are thinking of getting Viking to reconsider... They will need a service call every 2 years.

One of the selling points of the house for my wife and I was that it had Viking appliances in it. Viking has an excellent reputation and it would be my choice. They look so beautiful and they work so well, so were very happy with them. We like the quality too, however, were having a problem with one of the burners. Weve sent in the registration paperwork and took the numbers right off of the appliances. We have to go through our building contractor since its under the one-year house warranty. They are supposed to be contacting Viking to set up an appointment for them to come out and look at the Viking cooktop and see what the problem is. Another issue we encountered was with the registration. We were told everything is verified except for either the microwave or the stove. Other than that we always recommend Viking.

I have a Wolf grill and a Heartland stove. I have very high-end appliances in my home and the Viking fridge is a dog. When the reps brought it out here, they scratched my floor. Then, the door handles had a dent in them, which took six weeks to get fixed. Aside from that, the ice maker wasnt working and when they came out, they told us the motherboard was fried. It was a brand-new $11,000 refrigerator and the motherboard was fried. And the repairman said that happens a lot. So, Im not happy with it. I had a Sub-Zero for 21 years and it never gave me a problem. Viking has been nothing but problems. Its loud and when the motor goes on, I hear it.