Trying to get parts in has proven to be next to impossible. On three different occasions, different parts were needed for 3 separate Viking appliances, it took over one month to get parts delivered to service repairman. When questioning the repairmen (I have tried 2 different service companies) they all stated that they were unable to get anyone to answer any questions, had no tech support, and were very hard to work with. I love my appliances, however going without a dishwasher for over 1 month, after 3 service calls and still the part is not on its way. And of course the warranty is out! I need a motherboard replaced after only under 2 years of buying the appliances. $345 for just the motherboard, not to mention 3 service calls. I should have just bought a new dishwasher, and next time they will NOT be Viking. Customer service is key and they are locked out!!!!

Viking should be sued. Its beyond me that this company that sells garbage to consumers for top dollar is still in operation. I guess if you never plan on actually using your appliances, then all is good and they look great. But if you would like an appliance that actually works and you intend to cook for family or friends, well then youre out of luck. You just flushed a chunk of money down the toilet! In 2009, we purchased all Viking appliances for our new custom built home. This included a refrigerator, separate stand alone freezer, 6-burner/griddle cooktop, double oven with warming drawer and microwave. This was quite an investment. However, since we cook and entertain so much, we felt it was well worth the cost for so-called top of the line appliances. Its truly unbelievable that every one of our Viking appliances has fallen apart, broken down and needed repair - which is not cheap by the way. Here are just a few of the problems: knobs falling off the cooktop, griddle on cooktop does not heat to proper temp, lock on oven for self-cleaning wont lock, microwave fuses blowing out (the inside is all GE), every drawer in refrigerator is cracked, freezer drawers cracked and racks dont slide out properly. I could good on, but I really just want to make sure that consumers do not invest their hard earned money on Viking appliance. Viking appliances are for show only, not for quality or function!

I have a Wolf grill and a Heartland stove. I have very high-end appliances in my home and the Viking fridge is a dog. When the reps brought it out here, they scratched my floor. Then, the door handles had a dent in them, which took six weeks to get fixed. Aside from that, the ice maker wasnt working and when they came out, they told us the motherboard was fried. It was a brand-new $11,000 refrigerator and the motherboard was fried. And the repairman said that happens a lot. So, Im not happy with it. I had a Sub-Zero for 21 years and it never gave me a problem. Viking has been nothing but problems. Its loud and when the motor goes on, I hear it.

My wife wanted Viking, and she got Viking. We’ve had the refrigerator for a month and everything’s great, but one part was damaged during delivery. The inside of the door was mangled where the light is for the temperature and I can hear the refrigerator making a gurgling sound when the house is perfectly quiet. Viking sent somebody out and the guy couldn’t come out until after I had to go to work. Although the door was replaced and its perfect, the noise is still there. The guy told my wife that it was Freon running through the tubes, and I don’t know if it’s even that. It could be that it’s water running through my heating system, but I never heard it before. My heating system makes noise, but the plugs for the heater are in the wall behind the refrigerator. I never heard that sound until our refrigerator was installed and Im not satisfied. I’m being told it’s a normal noise and I wanna make sure. If it’s normal, I’ll learn to live with it.

We wanted to have a nice Viking refrigerator as we thought it would be better than its competitors. I like the idea that when you open the door, it has the temperature and all of those little controls. The first thing we didn’t like about it was that it didn’t have a water dispenser on the inside or the outside but that hasn’t proven to be a big problem. Another issue is that when the ice falls into the bin, it’s pretty loud. My wife has more issues with it. One time there was some kind of leak and all the ice melted together. We had a nice relationship with the dealer except that when we got the refrigerator and found out there was no water dispenser, we called them and he never called us back. After a while, we just got used to it and I was disappointed in that. He was a good friend when we were buying from him but after we bought it, he didn’t wanna be bothered. But overall, we’re happy with the refrigerator and we don’t have any big deals about it.

I purchased a 6 burner range with a grill in the middle. The center started to sag. I called the authorized service person in my area and he said he had installed a kit to fix the problem that Viking provided but that it wouldnt be free because my unit was no longer under warranty. He said the center grill wasnt properly supported so over time it sagged with heat or pressure. I complained to Viking because this was a defect they knew about. First excuse: they said they couldnt help because my unit wasnt properly registered even though the matching fridge was. I provided proof of purchase (original receipt) so they registered my unit. Second excuse: there was no kit ever produced perhaps because so few people complained. I said a manufacturing defect is a defect. They should fix it even if only one complained. I mentioned the repairman had fixed the problem for others and gave them his contact info. They said they would follow up but never did.

I will never buy another Viking product after what we have experienced with our 5-year old Viking refrigerator. Until this year, we were so thrilled with our new kitchen. Then Jan 5, 2013 came and our refrigerator stopped working. We had to throw out well over $1000 in ruined food. Imagine my surprise to find that we couldnt get same day service for such a serious problem. Only after contacting Dave and Donna from RiverBend and Co, where we purchased all of our appliances, did we finally hear from a service company. They came out 2 days later. Since the parts are so expensive for this appliance, they are not kept in stock. Not only were we charged for the new part over $500, we had the honor of waiting almost 2 more weeks for the part to arrive and a service person to come back to install it. A horrible 2 weeks, but at least it was after the holidays and the refrigerator was able to be repaired. October 28, 2013, I came home from work to an alarm. Our freezer had defrosted again! By the middle of the night, the refrigerator alarm was going off. We lost everything for a second time! I called VESCO, the company who repaired our refrigerator the first time and they had no availability to send someone out and were not very interested in our situation. They recommended I call HADCO, and after 24 hrs received a response that they had great news - a serviceman would be in our area in 8 days! I think that is unacceptable. I started searching online to see if other Viking owners had had similar experiences. There are thousands of us posting similar reviews online about these refrigerators. We are heading out to buy a cooler today and now have to wait until Monday to start calling again to get a resolution. We are so disappointed that Viking does not care about its customers. Buyer beware.

I love to cook and Ive always loved and wanted a Viking range for many years. We finally decided to get a range and Im very happy with it. Our Viking range is something Ive wanted for many years and it is fantastic. I love that I have six burners, that I have the option of convection and that its gas, since Ive always had electric. The team at the Viking dealer was wonderful and great but I was not impressed with all the demonstrations there. We also got a dishwasher, a refrigerator and a hood. Upon delivery, we had a dented dishwasher, which was not anybodys fault, and they replaced it which was fine.

I purchased all Viking appliances thinking they were high quality. Unfortunately, I had problems from the start...especially with the dishwasher. Like many other customers, the silverware basket began falling apart within the first year. I complained to Viking and left with the impression they just dont care if you are satisfied or not. I cant stand the thought of paying up to $80 for a new Viking basket- after paying so much $$$ for the dishwasher in the first place- so I am still using the broken one currently held together with zip ties. If that wasnt enough, the start button on the top edge that turns the machine ON failed. That cost me close to $200 to replace one tiny electronic part. I have a small apartment size dishwasher in one of my rental units I paid only 1/4 of what I did for my Viking and it cleans dishes so much BETTER than my expensive Viking. DO NOT BUY VIKING APPLIANCES. You will regret it.

Horrible dishwasher. A yard hose would do a better job. The top tray was never stable so I threw it out! Now we have only the bottom tray. Sometimes I literally have to start and restart up to 7 times for the cycle to catch. Btw, Viking refrigerator works exception but the clear hard plastic interior trays/covers cracked every three months. After the third time they replaced the butter cover, meat cover, etc. I was advised they would no longer honor the warranty. Redic company!

I like the quality and the fact that Viking refrigerators are made in the US. We got one delivered in June and it was a $3,500 fridge, but there were many issues with it. The doors could not be adjusted and the panel on the bottom didnt lay flush. On the second day we had it, it went up to 80 degrees inside. It started heating up at about noon and then by that evening, it was around 84 degrees. My husband reset the fuse box the next morning at 6:00 AM. It must have rebooted it so it started working again. When I spoke with the customer service representative, she told me they were not going to send somebody to look at it because it was working. I found that unacceptable because there was something wrong with it. There was moisture in the seal between the refrigerator itself and the freezer. I could see where the freezer had somewhat warmed up because there was icy buildup on the shelves. Initially, I wasn’t that satisfied with the customer service with Viking. The freezer was lukewarm so we had the approved rep here in Hawaii come and look at it. He couldnt figure it out so we ended up ordering a replacement for it. The new one was delivered two days ago and I like the double door opening. Right now, though, I feel that I am satisfied but I hope something doesn’t go wrong because of the issues Ive had.

Within 3 months, I started having problems with all three appliances. The decals wiped off. When I complained to Viking, they said that cosmetics were not covered after 3 months. I dont know if my oven is on or what the temperature is. How is this cosmetic? I have had dozens of visits from Viking repair experts. They dont know how to order the correct parts. I have been taken away from my work for nothing. They come out but they leave without accomplishing a thing. I have had 2 door hinge repairs and the refrigerator will not automatically close. Viking has driven me insane. With all the money they have spent trying to repair my appliances, they should have just replaced the items free of charge. We, the consumer, are the ones suffering while they sit back and laugh. Dont ever buy Viking products. You will be sorry.

I had a girlfriend who had a Viking range from years ago and it worked really well for her with no problems. That was encouraging for me. Although Viking started having a lot of issues, it sounded in various sites that I was reading that they had been taken care of so I decided I would go with the company. The sales rep showed us a lot of variety of different brands of stoves. When it came to us looking at the Viking range, he didnt pressure us and he told us to take our time. He just showed us the various features of it. We were pleased and we went back a second time. We were still satisfied with the way he was handling everything.Were really were enjoying our range. Were happy with the intensity of the heat and how it responds. Its such a solid range and its very efficient. It looks good and it feels good to work with it. Also, we got our range at a reduced price as it was on sale. That helped. For what we paid for it and given the quality, it was money well-spent. I looked at other models of stoves and this one seemed superior for the difference in cost.

Our Viking Microwave that we purchased 2008 has blown a hole in the bottom of the microwave. I contacted three representatives from Viking, including the West Coast Office president, Bob Woods, who could not help us. We took numerous pictures and e-mailed them to him. He then talked with their engineers who had no idea what happened. This is supposed to be a top of the line product. I am extremely frustrated that I have been given the runaround with no answers. Our appliance repairman (Executive Appliance) said he has never seen anything like this, as the bottom of the microwave is metal. My husband and I live alone and are in our late 50s and do not put anything exotic in the microwave, so this is not an issue. PLEASE HELP!

My mother has a Viking Pro since 1989 (25 years). No problems. At all. Nothing. Nothing but even oven temps throughout the cooking temp cycle. Steady, 3 setting flame burners that spread the flame evenly and have never failed. Solid as a rock construction. Dont know what to tell you - other than, you get what you pay for.

I like Viking ranges style and quality. My favorite is its cooking surface I ordered it online through Appliance Connection and the site was easy to use. I would recommend Viking.

I just got my oven from Viking a couple of weeks ago and the rebates were bigger than Wolf. But, I realize it doesnt have a clock which isnt a big deal. Ive cooked two meals on it so far and its a great oven.

We went to a showroom to look at the Viking unit and the reps there were very nice. However, the salespeople on the floor dont know what theyre selling because theyre not well-versed in the high-end units. Also, the delivery people left a lot to be desired. They couldn’t hook the range up so I had to get my own plumber. They wanted to leave the range right on the walkway or take it back. Other than that, Ive had my Viking Range for about six weeks and it works well. The oven heats well and its a well-built unit.

I used Viking previously since they had a good name before and I went with them again. But the quality of the fridge that I purchased from them this time is very bad. It breaks down a lot and the temperature doesn’t work properly in any manner. Also, the space is not very friendly and its so small inside, even though its a big fridge. I called Viking and the reps asked me to register my model, and if I had an issue theyd send a service company to fix the fridge. But my refrigerator only has one-year warranty, so that’s really bad because it breaks down so much.

We saw Viking ranges at our friends houses and among the other brands, they looked the nicest. So, we decided to buy one and our experience with the team at the Viking dealer was perfect. also, the overall quality of the range has been great. My wife does all the cooking and she likes the range. And if she is happy with it, I am happy.

We purchased our Viking 48 built in in 2005 and during the next two years, had (11) service calls to either fix the ice maker or the temperature control module. The ice maker never functioned properly and we finally replaced it at a cost of over $550. Their service rep. actually argued and yelled at my wife on the phone because the item was out of warranty. How in the hell can any company stand for that type of customer relations and expect people like us to recommend their products?? But there is a light at the end of the tunnel and there are some companies that still know the business of good customer relations and that is Wolf / Sub Zero. Point in fact, my double oven control unit went out. We called the Wolf service center and asked them if there was anything they could do for us to minimize the cost of replacing the module at $760.00. They immediately said that they would waive the cost of the parts but we would have to pay a service fee of $125. DONE DEAL. By the way, the unit was ten years old. I tell this story to everyone who will listen, perhaps Viking will, someday. To be fair, I did find out that there was a recall on the refrigerator door pins that could break and the door could fall off. I called and they were very nice and will cover the replacement costs and parts 100%, which they should on any safety recall.

After 20 years in our home, we finally were able to build my dream kitchen with Viking Professional appliances. Weve had multiple problems with the oven, refrigerator, and dishwasher. Both sides of the oven have broken and the igniters break from time-to-time, too. The repairman told me I wasnt turning it on properly. What? After calling him back several times, Viking finally agreed to replace it. The repairman tells me not to get the igniters wet. Ok, I got it. I dont do it. Its not me! The ice maker in the freezer is horrible. The water line freezes all the time. Weve replaced the ice maker, added something to the unit to keep the water circulating, and not the water overfills. What a freaking mess it makes. The dishwasher is the worst ever made. It may or may not turn off. The repairman says to open it and let it dry out. Ok, but that doesnt work either. I wont even use it anymore. Viking Professional is terrible and has ruined my dream kitchen. :(

I love my Viking refrigerator. It’s a good refrigerator - food stays fresh for longer. I bought it through Pacific Sales and they wanted to drop the unit off and just leave. They didn’t know how to install it. I reached out to Viking and got a hold of one of the installers there. And he was fantastic. He followed up and made sure things were taken care of. It was a long process but we got there. Their services were great.

I’ve been a Vikings customer for many years and I like the quality of their products. I went through a kitchen showroom to buy their refrigerator. It works and keeps our food cold. It was a great experience overall.

Just purchased a Viking refrigerator on Dec 15th 2018 and already have had to call for service. The very loud popping sound is annoying. The repairman couldnt do anything about it because it didnt make the noise while he was here (needs to know exactly where is coming from before he can make a diagnosis). I will continue to call until the problem is fix. After reading some of the reviews it looks like other problem. Does anyone know if theres a lemon law on refrigerators?

I bought a house on June 1 that has all Viking appliances. Since I bought the house, the start button has broken twice, each time taking 2 weeks to repair. Luckily the old owner purchased an extended warranty so it was covered, but I literally used it twice and the button broke again. He told me to tap very lightly, but even with that, a tiny plastic part cracked and the dishwasher wouldnt work.Then I received a notice that an electrical part in the dishwasher was on recall and would take 14 business days to arrive at my house, at which point I could schedule a repair person to fix it. Again, the dishwasher will be out of service for 4 weeks. I called Viking and asked them to extend the warranty because the dishwasher has so many problems but they declined. They said the start button will be covered for a year, but labor isnt covered once my extended warranty is up. Ive never had a dishwasher problem before, and this one has only worked for 4 washes in the last 3 months. Save a lot of money and aggravation and pick a different one.

I saw Viking in other peoples home and Ive heard about it before. I liked the look or their design. My builder bought the Viking refrigerator when I moved to the new construction five years ago. The refrigerator part is okay. I like the shelving and the refrigerator is very spacious. The look of the refrigerator looks great and looks very modern. Functional-wise, its a big refrigerator and it has a lot of space, but other than that, its just a refrigerator. Also, I had an issue with the freezer recently. It has a drain pipe to a pan underneath it to drain water. The pipe got blocked and there was icing there. I had the repair service to repair it. I learned from the service guy that I need to do maintenance every year to move the refrigerator out and then its back to prevent any blockage. I had a bit of interaction with the vendor and their service was okay, although it will be helpful if the appliance dealer could have a stronger service department.I have about everything from Viking. I also have a dishwasher, microwave, range, and the hood above the range, but the dishwasher has many problems. It has been serviced by the technician three or four times already. When I had the dishwasher problem, I called the service company and it took seven to 10 days for them to show up. Sometimes I had to wait for a long time for them to show up. I may not want to buy Viking at all because although I had good experience with the refrigerator and everything else, if one has a problem, I may have to buy another different set. I need to have matching appliances. Viking has to take care of everything including the one that I have a bad experience with, the dishwasher.

Fan on stove was extraordinarily noisy: Viking sent a local repair company to assess, and on their recommendation a new fan was provided and installed. All very smoothly and well done. We are very satisfied that Viking backs up their warranty!

Just got this double oven. it is beautiful. However, when in use the controls are so hot you cant turn the interior light off/on without burning yourself on the control panel. Seems like its getting too hot. What do I do?

The oven releases too much heat that burns your fingers to the touch and the fan that cools off the oven runs for over 2 hours once you turn off the oven. For a product that is expensive did not meet my expectations.

I liked the quality of the Viking Range that I have observed at a family member’s house. I spent about two hours in the store and we finally landed on a product that I liked. However, I was really dissatisfied when the installer came to put the Viking Range in. They charged me $200 for the install, which I don’t remember having that conversation with my salesperson. I paid $50 to have them install the dishwasher so I thought I had paid for all of my installation fees already when I purchased the equipment. I paid them the $200 because my beef was not with them. My beef was with Famous Tate, who sold this stuff. I then brought my concerns to them. After some back and forth, and then realizing that I was not going to accept their answer, they finally gave me a credit of $200 on the purchase, which completely satisfied me. We also have a slight issue with our oven, where the door does not always close or shut off the lights. It is not pressing that little button that turns the light on and off. I have reminded my wife to call Famous Tate about it.

My experience with Viking has been disappointing. We have a suite in the kitchen of everything Viking. The stove is now clicking every time I light something. The door of the refrigerator already had to be repaired and its ice makers drawer cant be pulled out smoothly ever since. The ovens door also had to be repaired because it was bent, and it took them eight months to get the part. Viking, however, constantly called me back to say they were still trying to get it or theyd gotten a part in and it was broken so theyre waiting again. They were really good about keeping me informed.

We bought this unit in 2005 for a new kitchen with all new appliances. My problems with this unit are numerous and varied. At first we noticed that the interior plastic parts, such as drawers broke easily. These are very expensive and there is a real gap between the cost and the apparent value of the parts. Next, mechanical and electrical parts began to break down. We needed a small fan, available online for $8 and that took all of 10 minutes to replace, that cost several hundred dollars. We have had sensors go bad for similar costs to repair, and now the freezer wont get cold enough to allow the ice maker to produce ice. I would never buy from Viking again. Their products are flimsy and delicate despite the high price. I am willing to pay more for quality, but I didnt get that quality at Viking.

The product performance and durability of Viking refrigerators led me to purchase from them. However, I’m very disappointed and frustrated because I have a French door refrigerator, and it is accumulating a lot of ice all the time. The service in Rio de Janeiro, where I live, is very poor. There’s only one authorized dealer that does customer service and he never has the time. He advised me to change the seal rubber that goes on the door, which I did, but the problem continued. I told him this, but there was no response. I was about to write a letter to Viking because this is unacceptable. I’m also not very happy with my experience with the dealer. They sold me one model and they delivered another. I had to keep the one they sent me but I want the model that I purchased. But since they refused to change it, I ended up having received a penalty from them.

The oven that we bought from Viking took about eight months to ship and when it came, it was damaged. We had to wait another month and a half to fix one part, so it could be fully operational. So, I dont have a lot of confidence that the rest of the machine is going to last that long. The broiler specifically had to be rebuilt in our house. The microwave hasnt worked properly since installation and after three months, we finally got Viking to replace it instead of fixing it. Its nice having a high BTU range, which was what I was looking for, as a home chef. The oven seems to be working fine and the microwave has some good features if it would work. There should be open communication between the retailer and the Viking Middleby company. Im disappointed. If I had known now what we would have gone through, I probably would have chosen a different option. We were simply upgrading our kitchen and we had something that was working that we got rid of for this.

I wanted to pair up all my products with the same thing. I was choosing from Viking, Wolf, and Sub-Zero, and it was a comparison between them. We chose Viking over the Sub-Zero line cause Sub-Zero has a dishwashing machine that has an interior that I wasnt completely satisfied with. In addition, Viking should also make a wine fridge so that my entire houses appliances would be a Viking. I have their range, the hood, and the dishwasher cause thats pretty much the only appliances that they offer. The range is good, but its burner tends to leave a lot of watermarks which is like a darkening stain. And for whatever price Im paying for them, it shouldnt be something like that. The appearance on the burner of a Viking should have been a little cleaner. The main effect that just blows me off. No matter how much I do, it looks like its dirty but its not. From my experience, I have heard of lots of people telling its gonna do that, and I already knew about it before I bought the product. I even asked the person where I picked it if there was any way to prevent it. I was told Ive got to replace it. I called Viking up and replaced the little lid. But the main thing is that it heats up all my food and I love that its flame. Its so powerful that everything just heats up twice as fast compared to a regular Sears product that I would have bought. I have a close relative that owns the Wolf line of the same exact products that I have from Viking, and I have used their products before I bought the Viking products. The Viking does everything like a commercial grade appliance would do but its not commercial grade so it does the effect for our household, in general. And it does work 20% faster with me cooking on a Viking than on a Wolf. But at the same time, the Wolf that I used was three years older than the newer series that most probably came out with the changes that they have. As for the dishwasher, its great and it matches all my appliances but I wish it was more fancy enough. If I have to pick a dishwasher all over again, I would have gone with Sub-Zero. Even though I didnt like the interior much, it is a little bit nicer in the features that Ive seen on the newer ones. Other than that, everything else seems fine and well-warrantied.

Purchased a high end Viking Refrigerator in Oct, 2008 for just under $5,000. In August 2015 it stopped cooling due to a Freon leak. Local appliance repair fixed it temporarily by recharging at a cost of $541. Permanent fix required replacing defective Viking parts that were covered by warranty and ordered on Oct 1st. However labor costs of $1,800 plus tax were NOT covered.By Nov. 5 the parts had still not arrived. I contacted Viking customer service and got no satisfaction or assurance, so I wrote the COO of Viking a letter with the facts and expressing my dissatisfaction. It takes over 5 weeks to replace defective parts that are covered by warranty! It costs me $1,800 in labor to replace Vikings defective parts! I received NO response whatsoever from the COO or anybody at Viking. Eventually the parts arrived at the end of November and the refrigerator was repaired on Dec 7 -- OVER 2 MONTHS after the parts were ordered! With that kind of quality and their non-existent service, Ill never buy another Viking product and have recommended the same to every person and appliance seller I know.

We purchased Viking D2 line (french door refrigerator, double wall oven, cooktop and dishwasher) for our new home and we moved in in February 2013. We have had nothing but problems with these products. We reported the microwave in 2014 to the authorized dealer that we purchased from. The front fascia was coming off every time we opened the door. After over a year of dealing with Viking representative, he came out and glued the door back on. He glued it incorrectly and now the buttons are protruding into the sockets and the front panel is still buckling on the front. Since we did not have good luck with getting the microwave serviced, I have tried dealing with Viking directly on the rest of the products. Waste of time. Got a form letter response. The refrigerator bins have all broken, the ice maker gets plugged up regularly and doesnt make ice, the computer on the front panel of the refrigerator doesnt work and, consequently, the refrigerator freezes all of our fresh vegetables. The cooktop randomly doesnt heat, the top oven does not retain its temperature when there is more than one item in it, the dishwasher does not dry the dishes and doesnt clean them very well either. You have to practically wash them going in and then dry each and every one coming out.The Viking representative in my area is NOT customer service friendly and is difficult to work with. I have written two letters to Viking, contacted the place we purchased the appliances from multiple times and have gotten no satisfactory response. Now all of our products are out of warranty and no one wants to address the issues. I guess they dont care that I will NEVER purchase Viking products again. EVER. And, I am making it my mission to tell everyone I know not to waste money buying products from this supposed high-end products company. I purchased Viking thinking that paying extra for an American made product was important and that they would stand behind their products. Lesson learned.

Had two issues with my range. First, the grate feet have come off my grills. After much back and forth (6-8 emails) a link was sent to me to order on my own. Unfortunately the feet and link were not available to be shipped to Canada. As well my range was still under warranty. I emailed back for another option for a Canadian supplier and my thoughts that this would be under warranty. I had no response (still have not). Secondly, the motherboard and fan stopped working, less than a year old. The process (online) was great to set up a call, however the process of having the claim put through to a technician and to have the product repaired took over a month. I love the product, but would still like an answer to the feet. Thanks.

My battle with my Viking product began 8 yrs ago. We bought a new with new appliances. All Viking. Living 8 yrs with this refrigerator has been like living in the 1800s. We have had our ice maker break 3 times. Hinges break. But the biggest problem is the food staying fresh. Mainly because the only choice in cooling for this refrigerator is Lukewarm and rotten food or your eggs yogurt and all food frozen. I am writing this once again because I own a very expensive refrigerator and without and help this company has not recalled this lemon of a product. The frustration level is so bad I had to take to Facebook last time I sought out help for this problem. I then made friends with people in Vancouver Colorado and Brazil all whom had the same problems and the company took back their refrigerator. They sent me repair man and blocked me from their social media. But I still continue to have Massive problems with this refrigerator.Ice maker once again broken. Broken shelving and cooling problems begin to plague me once again. Imagine your danger comes home from college has surgery before the holidays and you take out the large tub of yogurt frozen solid. You like to drink cranberry juice frozen solid. Take something off a different shelf moldy. It is almost impossible to deal so I go buy a garage refrigerator to try to survive the holidays. I will never purchase a Viking product again and when Im in store I do walk up to complete strangers and tell them to run from this product. It saddens me because I would love to support a company made in the USA. I just would like a company to stand by this and make good.

After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I dont think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.

Purchased this 36 gas range in 2006 for over $6k. A week before Christmas, it broke down. Several parts were replaced by a reputable, local repair firm, but the key one is PJ030015, the 6 prong selector switch was not available. Called Viking and was told it has been discontinued since 2016. The customer service person kept telling me that sales had specials going on so I should contact them. Asked her if she would replace a $6k range because a $100 part wasnt available. This is totally unacceptable. The company should have an solution for this other than check eBay and Craigslist. For Petes sake, go to China and get some built. So, buyer beware. A good company would not do this for a product that is not that old nor inexpensive.

We were looking for counter-depth refrigerator design and there werent many options out there but Viking has one. On Monday, we actually contacted the store where we purchased the Viking refrigerator to let them know its having some trouble and to check the temperature because our freezer is over freezing. We adjusted the temperature and its still over freezing. We have a lot of frost in the freezer. My husband was to get back with the rep after we had adjusted the temperature. They said that they were gonna send someone out and have that checked for us so well have to call them back and have them schedule someone.

I originally purchased a different brand of refrigerator and I wasn’t happy with it. I needed to have it exchanged and I went with Viking since I got a wine cooler and a stove from them before. My Viking refrigerator is fine and its quality is very good. But its size is a little bit small and there is less space in there with the kind of depth it has. Also, its freezing at the top part of my refrigerator when I put things up there. The serviceman said he had to order a part and he was supposed to come back and replace it, so Im waiting. But so far, everything is very good and working out okay now, and I would recommend the refrigerator to people. Although I was not very happy with the sales people when I bought the first refrigerator, I would recommend the store to anybody.

We were building a home three years ago, and I looked up about Viking, Wolf and other ranges and decided to get a Viking. I thought it was a top-of-the-line product and I liked the sleek look of it compared to Wolf. Im now on my second Viking since the one that was initially put into my home did not heat properly and it did not cook right since the day it was installed. So eventually, the door wouldnt close completely and that was under some recall type of thing. Viking ended up replacing the entire unit. However, there is only one repair service here in Columbus that deals with Viking as far as I know. I keep being told thats because Viking is either charging too much money and/or wont supply the parts and I would love to see some more competition rather than just one repair service that I have to call and pay their prices to repair a Viking product. I have a lot of friends that have Viking, and we all have to use the same people to repair the products.

I liked the way the Viking refrigerator operated and looked when I saw it at the store and I knew it was a high-end product. It has a lot of extra room in the freezer that I didnt have in my other refrigerator before. So far its working alright, although sometimes it makes a loud noise when its defrosting and I dont know if thats normal or not. Overall I have very few complaints about it and I hope that it will continue to be that way.

We had Viking Ranges in our previous home that we sold and my wife wanted another one so we bought one for this new home. We had phoned what we wanted to the Viking dealer we worked with. There are a little bit different ones he wanted us to buy but we told him we wanted what we saw online that they have for $4,999. Once we told him that he looked it up and that was what we got. Its quality is excellent and we really like it. They changed the top where the burners are so they’re a little bit easier to clean. We like the way the stove cooks and its oven. We are happy with it.

After reading some of the reviews, I guess Ive gotten off easy with my fully Viking stocked kitchen, but nevertheless I feel compelled to add to the pile of one star ratings. Granted my Viking appliances are 10 years old, but having had GE and KitchenAid appliances, which last 20 years, my expectations are that if Viking is going to charge THAT much money for an oven, or a dishwasher, then itll last even longer than the other brands. We had a years worth of trouble with our oven burning everything before it finally exploded (literally). After 2 months Viking finally sent the right part. Oh, but they told the repairman to bend the piece to make it fit; even the repair man was incredulous.Now we have been waiting 4 weeks for a part for our dishwasher. I called the day it was due in (today), and nope, not ready. Itll be another 2-3 weeks. Its back ordered. Who is making these parts? Elves that work only by the light of the moon?! Viking: Figure this out. Figure out how to make better appliances (Many, many of your competitors have already figured this out. Its not rocket science). And then, figure out how to get your parts faster. Your turnaround time takes me back to the 1860s. Its absurd. Thankfully we didnt buy these appliances, the previous owners did. But I cannot wait to replace them. My plan is to take all 4 Viking appliances to Burning Man and set them on fire.

We were trying to do a fixer-upper and we needed to renovate. Then, our realtor recommended Viking to us and we consulted with them. We went to a showroom in Reno, New Jersey and we also saw some from P.C. Richards. We did some research online to know what models we like then, we went to the showroom and ordered Viking. Their reps were all good as they know their products. We talked about what we wanted and they gave us a number of options and recommended all the different products. They gave us the pros and cons of each and the price point too. It was informative. However, we had a couple of issues. We ordered a professional range with a Viking label on it. So, we called the person and complained about it. Then, they sent out someone to fix it and it was fixed yesterday. Also, the LED light was not working on one of the double French ovens for some reason but the oven was working. The guy who did he fix said he would submit another ticket for us to order the part then they will come to fix it. Other than that, the quality of my Viking is good. I am happy with it and compared with Sub-Zero, which is one of the main competition, Viking has a good price. It is also well embossed.

A friend of mine owned a Viking range and I thought that I just had to have it. I like to cook and Viking was a higher end range. And since I was building a house, I had to get it now because I won’t be able to get it later on. I went to Cowboy’s Kitchens in Ridgeland and everybody was very accommodating. When I had a problem with one of the ignitions on one of the burners that wouldn’t light, they sent a repair personnel who replaced a part. They were efficient and Ive been happy with everybody. I love mt range too and I want to get the griddle that goes in the middle. Were barely 60 days in and Im looking forward to experimenting with my range. Im still tinkering with it and have learned that it cooks much faster than other ranges so it is more efficient and saves time.

Shortly after posting we received a call from Viking asking for the repair estimates from the service company, which we shared. Viking replied that due to the age of the appliances (5 years) they are not able to help. Viking was once a great American brand that created superior appliances. For the premium price, buyers could feel confident in the the quality of their purchase and the companys customer service. Unfortunately that is no longer the case. Viking is aware of the flaws with some of their products, especially the refrigerators (as is evidenced by the sheer number of complaints on this site alone about the same issue), yet they refuse to stand behind their products. Despite my hopes that I would be able to report that Viking did the right thing and repaired what is clearly a design flaw affecting many, unfortunately I cannot. It would be extremely easy for them to resolve this issue, but they choose not to. Instead, Viking prefers to erode customer trust in their products, service and their brand. I am sad to report that the Viking of today is no longer the company it once was. My only advice to anyone considering a Viking appliance or a full Viking kitchen is: buyer beware. Read the reviews on this site and others carefully.

Viking was already the brand we had in the kitchen. The refrigerator broke, so I replaced it with the same brand. I bought it through a third-party seller and the experience was poor. The product was delivered with a manufacturer defect. The doors had to be zip-tied up because the installation is difficult if the doors are moving about. After it was installed, my husband and I realized the doors dont close. What upset me about the third-party vendor was that they said that its our problem, not theirs, and left. But Viking immediately stepped in and sent help with their repair people around town. I have had to use them on two or three occasions once again, all from the defect of original product delivery. No issues that went wrong. They have been incredibly responsive. Its a brand that stands by its quality. On the other hand, they did let a fridge that doesnt have doors that close past inspection somehow, so thats also strange. But when they realized they messed up, they fixed it. The refrigerator is not the right size and its a loud machine, but it does the job and has lots of storage.

Viking has always had a good reputation and it competes with Wolf and Sub-Zero. The refrigerator that we got is cool and the range works well but weve been disappointed with the dishwasher. It doesnt dry well and weve told the dealer about it. A friend of ours got the same dishwasher we did and theyre equally displeased with it. Were both used to a competitor brand called Miele and their products are much better and put Viking to shame. Other than that, our dealer from Key West, Florida has certified appliance repair and theyre excellent. Theyre very professional and they like the Viking brand. We also got undercounter wine coolers from Viking and theyre a good product too and theyre very nice.

I had had a Viking refrigerator in my old house and I loved it. When I moved into my new house, I didnt look into anything else. I wanted a Viking. I like the size of it, the way its a side-by-side opening door and its a refrigerator on top and the freezer at the bottom. I also like the dependability and it’s quite easy to operate. When the power goes out, its so easy to reset it.My experience with Ferguson which sold me the refrigerator was not great, though. I told the guy who delivered it, “The light in the freezer doesnt work. You shouldnt leave unless you can make it work.” He told me, Youre gonna have to call service for that.” I was not happy with that service but the service guy who came out was great. He let me know before he was making sure that I was at home. He was very efficient when he was in my house. I was very happy and I’ll buy another Viking again. Its a great quality product that’s very dependable.

Last night I turned off our Viking Range Oven and it wouldnt turn OFF!! Temperature was up to over 500degrees before we finally turned off the gas supply!! Called Viking this morning and they basically said my stove was out of warranty and gave me the number of a service company in the next state.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

I bought the beautiful cobalt blue, 2-oven, 8-burner, dual-fuel range in 2018 during our rebuild, after losing our house in the Tubbs Fire of 2017. I love my range, its a real beauty, but I sure wish I could have configured the burners differently. ALL of the most powerful burners are along the front edge of the stove. The medium burners and the smallest burner are on the back, harder to reach even if more commonly used. If only they had put a couple of the most powerful burners (you can never use any of them full-blast, they are way too powerful) in the back and put the less powerful ones upfront that you would use every day! Why put the smallest burner, for gently melting or sautéing something, way in the back where its hard to reach and keep an eye on? Ugh!

We did a kitchen remodel in 2005. Just like all of you, we thought we were buying the top of the line appliances. We have replaced the hinges twice, the freezer seal, the icemaker three times, had water flowing out of the corner of the bottom freezer, the alarm going off constantly, and now - a refrigerant leak. We were told that it is a ten-hour repair for two repairmen - approx. $1800! We are going to buy a new unit this weekend, and you can bet that it will not be a Viking. If there is a class action suit....count me in!

If anyone has any knowledge of how to start a class action suit, you can count me in. I have had this range for 5 years and it has been nothing but trouble. The broiler igniters initially didnt work and repairmen tried to fix it two times. It worked intermittently and when I called Viking about it again, they said the warranty had expired (even though it was a problem during the warranty period) and they would do nothing about it. Now, the burner for baking is malfunctioning causing explosions that burst open the door because it only partially ignites the gas. I cant believe what a piece of junk this is. Our repairman advised us that it would be a waste of time to replace the bake burner and door hinges (which dont hold the door tight to the frame because the springs cant support the weight of the door) because something else is going to go wrong. He said to buy a new oven.

My parents have a Viking appliance and Viking has brand recognition. The quality of their product is definitely good. I like the Viking range that we bought and we enjoy it. I like that its burners are brass. Also, its price is fit for our lifestyle.

So far, I love my Viking range. It feels very solidly built. I like the way the burners are quite hot but have a lot of control. I bake a lot and the heat is very consistent. It works great. Also, it is easy to clean. Im sorry I didnt buy this sooner.

Vikings customer service was outstanding. The guy that remodeled my house was pretty cuckoo, in no real detail or into especially for that kind of stuff. There were six appliances here that are all Viking and the reps worked with me very nicely about getting all the model numbers and the serial numbers. We got them all registered. There was never any question that it was a maintenance issue or a warranty issue. The only drawback I see about the refrigerator is that when I pull open the drawer of the icemaker, ice falls behind the drawer and into the cabinet where I cant get those loose cubes out. Still, its a great product.

Weve had Viking before so we decided we want to have Viking again when we moved. We bought the Viking refrigerator and the gas stove. When we had a problem, it was taken cared of and weve always been satisfied. We had a little bad luck with the refrigerator because at first it had a dent in the door so it was returned. The ice maker, light, freezer, and the fan continue running on the second one so that was returned again. Weve got our third one since June the 26th and its now working great.

Here in Canada, the price is very steep (7500$ )thus expecting quality and long troublefree life. Well it was ok for 6 years then problems one after the other. The latest one is the Broil unit which costs more than 1000$ to replace. The other expensive repair was the left Induction unit which was 1500$ to replace and repair. I suppose the was a known problem with this since Viking agreed to replace the part but I had to pay for labour. Changed the oven door seal at 100$ also out of my pocket. It is a nice design works ok (not really more than others) but worst I have ever had. At that price it should have been really reliable. Before this I had standard ranges at around 1500$ and I gave them (2 different makes) to my kids many years ago and they are still working great with NO parts replaced whatsoever. I think my guess that paying more for quality really does stand. Is it worth paying much more just for the looks???

We purchased a Viking Range and Microwave 5 years ago and we believed it would be a wise choice but it was anything but. The quality was poor. The oven door never closed right and the oven light stayed on all the time. And after many complaints we finally had to have service to change the hinges that never worked right. The bill for that was $600 and the electric oven takes way too long to heat up and the thermostat had to be changed twice. The microwave just failed and that is costing $400 to fix. I will never recommend Viking or the dealer Pacific Sales in So Cal to anyone, dont waste your money on Viking. They are not the company of the past and the quality and durability is no longer there, as for Pacific Sales after they take your money they are no longer interested in satisfying their customers needs. Frankly they suck at service and stand behind what they sell...

I remodeled my house in 2009 and changed all my appliances to Viking Professional appliances. I was under the assumption that this is the best product available and moreover it is made in USA!!!! I came to find out this is the biggest and worst scam to rub people of their money with nothing but a heavy chunks of metal. I have had problem with my gas cook-top where I had it repaired 4 times. It kept clicking and the technician said the board was bad. Changing the board resolved it for a day and then he said the ignition parts are bad so he changed them. This started again so another company came and fixed it somehow and said the wiring was bad. After all this the cups around the burners changed color. Refrigerator does not dispense water and leaks in freezer and freezes all the time making it impossible to dispense ice and only way to get ice is to carve it because it is clumped together. Microwave oven does not heat as much as $150 microwave and has been corroding inside. Oven stopped working during Christmas time and took 6 months for them to figure out what was wrong with me being on the phone for hours with Viking executive offices. Vent unit has four settings which one has never worked. Viking does not take any responsibility for any of the problems you get. Standing behind their products is a news to them. I think their policy is sell, run and hide. I do have a Whirlpool Refrigerator that has spend most its life of 21 years in the garage with harsh temperatures but is still running like the first day. I would not buy and would discourage anyone that I care about to stay away from these products. I bought these items from Number 1 Appliance and they said these come with 10 years of warranty but each time I called the warranty company they told me that problem is not covered. I think they just warrant the heaviness of the product not its functionality.

My wife had been doing some research on some high-end appliances and we found our Viking refrigerator at Famous Tate appliance store. We liked the performance and cost. It wasnt as much as a Sub-Zero freezer but it was still one of the higher end refrigerators that was reasonably priced at that time. There was also some kind of package deal. We bought a Viking range along with the Viking refrigerator and the Viking dishwasher for free. It was a good deal for the three of them.Overall, were happy with our refrigerator and its pretty good. In particular, the ice maker was great. But it doesnt work anymore. Its been a little over a year and the line keeps freezing up. I had people out to repair it one time but it just went back to the same thing. The dealer wont fix it. Its a pain in the butt because we paid thousands of dollars for a refrigerator and the ice maker doesnt work. It looks nice though. The refrigerator works fine. The lighting is nice in the inside and the control panel works well. Another thing with the dealer is that it seems like nobody knows what anybody else is talking about. But thats a lot of times in any customer service department. You talk with somebody in customer service who authorizes a new filter to be sent out then somebody in the parts department says you have to pay for the filter. Its just kinda running back and forth. It took about two months to get a part that should have been delivered in about 10 days.

We bought this range 10 years ago, brand new for $6000. We have had it repaired by Viking authorized dealers 4 times over the years for $500 each time. All problems were electric failures. I wrote to Viking the first time it broke, (on Thanksgiving no less), after owning it for 18 months, and they never responded. They have poor customer service and do not stand behind what they sell. Our range has broken again and were done with it. Well be selling it on offer up. I would advise never buying a Viking product.

We previously had a Sub-Zero refrigerator and we love it. We had the long handles with the furniture door front on it. My wife wanted to have something that evoked that look. We knew that we did not want to go for Sub-Zero appliances again in this remodel in Florida so we went with the Viking refrigerator because there was a point price differential and it was attractive. Plus, the gas stove was decent, too. However, our problem with the refrigerator has been directed towards the cosmetics.The skin is just ridiculously thin and every door that we had delivered had dents in it. In the light, you can clearly see the dents and there are also obvious manufacturing issues such as the bottom freezer door. The top lift of it has the same three dings on the upper lift, through every door that weve seen in the same spot, so its clear that there is something on the assembly line that ticks these door fronts up and moves them along the line. My wife went online and spoke with somebody at the local Viking place down here. The authorized Viking dealer where we bought it and we dealt with has been wonderful and the refrigerator is working fine. But its just so aggravating to look at the refrigerator and see these little reflections off of dents and it really makes it look like not a quality product.

I chose Viking for their reputation, the quality and the design but I didn’t have a time to go in to make the purchase so I did everything over the phone and it was great. Ive had the Viking range for about a year and a half now and its great. It was a little pricey but if its something you really want and you believe that youre gonna use all the time, its definitely a good investment. One of the springs on mine was a little faulty but I dont think it affected the quality. I just wish that the warranty was more user-friendly, in that they would contact you to update their warranty. I didn’t know that I wasn’t registered under warranty so after I had to get it serviced. That aside, I like the convection action. It circulates the heat and allows me to check on it.

The logistics company delivered my Viking refrigerator to my house and dropped it off in my living room. They pushed it into the wall because its one of those built-in wall units. They didnt connect it or they connected it but it wasnt right. There was this bottom metal piece that was supposed to be installed. I asked the guys if they were supposed to do that. They said they were not allowed to install those for liability purposes. I would have to get somebody to do it. It cost me almost $500 to have a Viking specialist come out and install it.When the specialists came out, they said, “Your refrigerator’s not even drilled to the wall. Because if its not, what can happen is if you open the door, the whole thing could tip over and could crush you.” The guy said they were gonna secure it, which they did. That was a pain, to begin with. The refrigerator side works fine. But we noticed that the icemaker was really slow from day one. We went back and forth with the Viking warranty people and Build.com where I purchased the refrigerator from. They sent somebody out to fix it four times. After the last time, it still wasnt working right. It never would produce over 20 ice cubes. Every time they would come out, they would tell me to give it 24 to 48 hours and I would have a big bin full of ice cubes. That never happened. We had family over and birthday parties. I had to go to 7-Eleven and grab a bag of ice and stick it in my freezer. After paying $15,000, that doesnt make me happy.Build.com replaced the ice maker and its still not working right. They apologized and they went ahead and ordered me a new refrigerator. But that refrigerator is not going to arrive until April 2022 so Im stuck with this thing. It’s beautiful but it doesn’t make ice and the motor is really loud. I could have bought a car for that price I paid for the refrigerator so I want it to work 100%. Viking has been around for many years and they have beautiful products. After I placed the order with them versus Wolf, I happened to go online and I did some research and there are actually lots of really bad reviews. Viking is the least recommended. I have many regrets. I hate my refrigerator. We had issues with our other Viking products too like our stove and dishwasher.

My daughter got a KitchenAid but I don’t like it at all because when you close one door, the other one doesn’t close all the way or it stays open or you have to open both of them. Every time I go over to my daughter, I try to clean her refrigerator and five minutes later, the fingerprints are right there back again. It just really annoys me. Im kind of a brand name person and Viking means something that’s classy. I like the look and style of it. I like the weight and the handles were strong. All my appliances are very personal and I have to like the way they feel.Everything has been good with my fridge but I havent quite figured out how to work the panel on the door as far as changing the temperature and I havent really investigated it as far as the manual goes. But it stays cold. I like that it doesn’t show a lot of fingerprints.I do use a cleaner on it, but it stays on it. It keeps the fridge looking good for quite awhile. When we ordered it, it had the other grill on the bottom of it but when they delivered it it had the solid tray on the bottom. I think it was new change but I like it. Also I do like the separate compartments in the freezer. Theres a couple of shallow ones and the bigger one on the bottom.I love my Viking refrigerator. I would get another one. Some people think youre going to get Viking just because of the name but I did try to have an open mind when I went to purchase my refrigerator and checked out another one. Maybe I did buy it because it says Viking on it. Im going to have the fridge for a long time, so I might as well get the one I like.

The overall refrigerator works great but the handles are constantly coming loose. Ive had to repair it three or four times, and Ive only had the fridge a couple of months. Were looking to buy a Viking stove but their price tag on their stoves is high.

I purchased a Viking Professional Kitchen package in April 2014. Included 42 Refrigerator, 48 range, hood, and dishwasher. Have had major issues from the start. Range: Repaired 4 times. Dishwasher: First one was fixed 6 times, then replaced. Fridge: First one was fixed 7 times, then replaced after 2.5 years. The replacement caught on fire 1.5 years later (fire department called). Customer Service and Warranty is a nightmare. Spent $17k+.

Got Viking appliances with new home. Big mistake. Especially the dishwasher. Does not dry dishes. Takes forever and now it has stopped cleaning hem too.

After spending $25K on high end, top of the line appliances my response, JUNK, JUNK, JUNK! I should have stuck with Sears or GE. What went wrong: 1) MW door needed to be replaced out of the box. Kept sticking closed and would not open. Had to have it serviced. At least it was under warranty; 2) Wine cooler fan motor stopped working within the first month. Needed to be replaced. Replaced under warranty; 3) Beverage center relay needed to be replaced. Had I been able to buy one from a supplier it would have cost $45 dollars. NO I had to get the part from Viking $475.00!!! No Warranty. 4 year old appliance. Beverage center door seal had to be replaced after one year. Under warranty. 4) $5900 Refrigerator! EVERY interior drawer CRACKED AND SPLIT after 4 years of operation and had to be replaced for $500 dollars!!! Its get WORSE. The freezer door rusted after one year. Had to be replaced. Thank g-d it was under warranty.Came home to a refrigerator in cardiac arrest 5 years after being placed in service. Alarms going off. Food spoiled. This was just after spending $200 shopping for the week. Turned out the 3 phase rectifier was toast. No warranty. $545 to replace it. Then one day later alarms going off again. Serviceman comes out finds coolant level low. Cant find the reason. Says there is a small undetectable leak. Fills the system. No WARRANTY. $400 more dollars; 5) $2500 dollar under counter professional ice machine. Pump stopped working. Next the temp probe stopped working. Fixed under warranty. Then the temp probe went out again. I finally unplugged the unit and there it sits today unplugged. More junk. Contact Viking. Response, YOURE ON YOUR OWN. No nothing! JUNK STAY AWAY. DO YOURSELF A FAVOR NEVER BUY A VIKING PRODUCT.

In the summer of 2018 we purchased a Viking range model VGR5606GQSS, serial number 081018C10297709. It is a 60” 6 burner, double oven, grill and griddle gas range. We purchased it from Fred’s Appliance in Coeur d’Alene, Idaho for our all new kitchen remodel. We have a large family was and this was chosen to provide for our needs especially on holidays. This is where the nightmare begins. This is a short synopsis, as I am an aerospace engineer I have hundreds of pictures of the failures, parts replaced from service calls and lots of documentation, emails, Viking parts book, if anybody wants any of them I will be happy to provide it.1) Shortly after installation, October 2018, the first thing that was noticed was the smell of gas, not a huge leak but noticeable every time walking past the unit. Not long after that we discovered the right side broiler did not work. Now comes Thanksgiving with about 40 people assembled for a happy time. Well what do you know the left oven was not working and we had both ovens running with something in each. 2) On the subsequent service call form Fred’s the first tech did not even know how to work on the unit and had a terrible customer service attitude nor did he even bring a gas sniffer or a way to move a 750 lb stove. We were also told by somebody at Fred’s that some gas leak is normal. Also moving the 750 lb. stove alone he damaged the floor under it. Nothing was fixed on this call.3) The second service request was for the same 3 items, Gas leak inside someplace. Right broiler will not stay on. Left oven acts up sometimes. 4) We did not see any service personnel again until March 6th 2019. A whole team from Fred’s showed up and managed to verify there was in fact a gas leak. It was caused by an improperly installed ferrule on a gas fitting on a regulator on the right side of the oven from the factory. Two issues of concern here, the first the leak was fixed not by replacing the faulty tube but tightening it really tight, the second if you look at the end of the tube it has been cut and not deburred allowing small aluminum chips to possibly enter the regulator and jam it up.. The second is that workmanship at the factory is substandard. Not only was this not checked for leakage at the factory, this leak would have been easily detected at the factory. Pictures available on request.5) So now we have only one of three items repaired. We still have a right broiler issue and a left oven issue. A note here when the left oven stops working the LED by the control flashes 4 times then pause and repeat and nobody not even at Viking knows what that means. The temperature control is made by ELAN Industries, and I believe the part number is EC021006, again pictures are available on request. 6) Now along to the service call on 6-26-19 hopefully (but did not) solve the oven issue(s). Here we are one year later and the left oven is doing the same thing. On 6-26-19 a team from Fred’s arrived again in a convoy of service trucks. This time their goal was to replace the ignitor boards on each oven hoping that would work. The boards are made by Invensys Controls P/N 100-01720-00, (recently acquired by Schneider Electric). They are a microprocessor based board using the PIC16C58B microcontroller by Microchip. They are 120V powered and receive one of two command signals from the oven thermostat telling it to open the gas valve and ignite the gas on either the oven or the broiler on that oven. Each oven has one. Again pictures and schematic available on request. This has resolved the right broiler issue but NOT the left oven failing and not restarting again until it is cool and giving the unknown 4 flashes code.7) We were told by one of the service technicians on one of the visits from Fred’s that if we wanted quality we should have chosen a Wolf range. There is something telling about that statement and I have heard it from others. 8) Now it is getting close to Thanksgiving 2019 for another large family gathering. Brent from Viking and Freds appliance came out Mid November 2019 and replaced the oven controls and changed the orifice on the left oven to a smaller diameter. This did stop the four flashes of the LED but caused a natural gas smell whenever the left oven was on for an extended period of time, it took about 30 minutes and gradually got worse through the house. This triggered a service call from Brennan at Northern Appliance to come out and verify the gas smell, which he did and reported it to Viking. Later just before Christmas Brennan made another service call to change the gas orifice on the left oven, back to a larger one, (the right oven works great). This solved the gas smell, however Christmas dinner was a disaster as the left oven 4 flash issue was back and we could not use the left oven as it would not stay running. 9) Now we initiated another service call over a year and the left oven still will not work correctly while the right one does and the parts list shows them both having the same controlling parts. So I received this e-mail from Jeff the service manager at Fred’s Appliance. They can’t fix it so they are taking it back and refuse to sell us anything now or in the future no matter what brand. I’ve been tasked with informing you that the manufacturer, and Fred’s appliance are working together to refund your range and the 8” back-guard accessory purchased with it. We will make arrangements for an installation company to work with your schedule to remove the range, and we will credit you back the full purchase price for those items upon return. I’ve attached a copy of your invoice and the total to be reimbursed is $14,181.69. The manufacturer and Fred’s appliance management have concluded that it’s not within our best interest to ship out a replacement range because it’s likely that a replacement will not address your on-going concerns. We are initiating return documents and an independent installation company will be in contact soon. Thank you, Jeff

Viking Refrigerators are crazy expensive rather than just going with a regular refrigerator. But my wife wanted one so we got one and it is fine. Our experience with the sales rep and the installation were great. We also have a Viking stove and the starters on the gas thing weren’t working. But then a gentleman showed up, found the problem, came back with the parts, and fixed it.

I had a Wolf and a Sub-Zero. We moved from out of state and they have a Viking stove in the house. Ive heard some good things about the Viking. Since I have a Viking stove, I got the refrigerator as well. However, Im very disappointed with the refrigerator because it was only three months old and one of the blades of one of the fans inside was already broken and another fan wasnt hooked up in the bottom. I had water dripping from the door on my fourth floor. For a brand new refrigerator and for what we paid for, that was not acceptable. My husband made the appointment to have it fixed and his interaction with Vikings customer service rep was very nice. A tech came out and it didnt take him long to fix the refrigerator.

In the kitchen, we have very high-end fixtures so we wanted something that was comparable to the other pieces that we had chosen. Viking has a really good reputation for being high quality and the pieces are pleasing to look at. Weve been using it for a month and everything has been great. The stove works well. The only issue that we had that was disappointing was that the color is different because the dishwasher and the range are placed next to each other. Its very drastic, the difference in color. When I called to let them know about the color difference, the people that I spoke to were very kind. They sent someone out and that rep was very nice. He took pictures. It was a really nice experience. We, very quickly, got a phone call saying they were going to change it, which was a relief. I was worried that they were not going to exchange it and we were gonna be stuck with that drastic color difference. So, I was very happy that they decided to change.

Like many of the reviews here, our Viking French Door fridge was a lemon and so is the new one that showed up after 6 months of service calls and spoiled food. I have now heard from a service person and the appliance delivery men that I am not alone in my issues, which are detailed by many other reviews here. I have wasted 16+ hours of my life talking to Viking and waiting for service calls. Not to mention the $100s of lost due to spoiled food from the freezing in the back of the fridge. The fact that ice spills out onto the floor every time I open the freezer is a design flaw I could have lived with, but this is unacceptable. Built my entire kitchen around this fridge and now I need to figure out how to replace it. Do yourself a favor - the reviews are true - dont buy this fridge. Viking knows its refrigerator is defective, but keep selling it.

Viking is a pretty well-known brand name and Ive known of it for some time. The team at the Viking dealer was very good and helpful. The refrigerator that I purchased from them has been very good so far. I like the space and design of it -- it is probably the best.

We purchased our Viking DF Range in August of 2003. Our first problem surfaced during installation by Sun appliance in St Joseph, MI. The installer noticed that the surface grill grates were not manufactured level and would not set lever over the burners. They had to be reordered three times before we received one that lay flush. My thought was that a range costing almost $7,000.00 had such poor quality control that it left the factory with parts that were poorly manufactured.After several months of use, we noticed that the little rubber feet that fit on the bottom of the burner grates were falling out. I attempted to glue them but with no long term success. Out of frustration, I called Viking and was told I had to purchase a brand new grate at a cost of $35.00 plus shipping because they could not sell me this little piece of rubber worth no more than a $1.00. I finally found some on the internet in a Viking parts bag for $14.95 for 16 pieces. My opinion of Viking and my $7,000 range began to slip. A few years later the broiler element, PJ010002, went out at a cost of $299.00, including labor. Now, I am really getting upset. I had my choice of several other brands but chose Viking because of its perceived quality. The next surprise was in June of 2011 when the oven relay, part no. PM010129 burnt up filling the kitchen with a stinky smell. We had that part replace at a cost of $126.10. Now its only six months later and the same part burnt up again. I again called the Viking repair people at All Pro Appliance Service and was told the $35.00 part was covered under warranty but I would have to pay an $89.00 service call to have it repaired. I am very concerned now because I have a feeling its not a defective part but a problem with the stove. In searching this site and others, I have found several other Viking owners who have had the same oven relay problem.In summary, this is the worst appliance I have ever owned and would not recommend it to anyone. Shame on you Viking for such poor customer service and quality control!

I like Vikings quality, and bought a range from a guy in Israel. So far, the range has been fine and the quality of the product is great.

In retrospect, I wanted everything Viking. I bought a self-standing range, a big electric French door oven, and a fridge. The dealer was nice and my experience was very good. The features of the Viking Range were better. The power of the gas from the top range is terrific and Im very happy with it. I also love the features of the oven, but I had some issues with the set. The doors didnt close well so they had to come back and close the doors, so I was partly happy with it. However, Im not super satisfied with the brand new fridge. The ice machine was not working and they had to come back. For the price Ive paid for it, Im not happy with that. Its working okay now, but it took a while.

I liked Vikings name and reputation. The quality of the range that I got is excellent. I really like the six burners on the top and the control that I have when Im cooking. However, cleaning the range is like an event. I dont like doing it very often because its so much work. I have to take all the six burners off individually and have to clean them. Then, I have to take those little things underneath the burners that catch everything. You have to take all six of those off and clean them, then dry them after which you wipe down the stove. You then take everything out from the crumb catcher underneath.Ive had other ranges where the grates are one piece, you pick them, lean it up against your backsplash, wipe it down, put it down, and youre done. With this range, my husband and I always yell about whos gonna clean it. So, consequently, we just let it go. We would clean it maybe once a week cause I cant do that every single time I cook. I just wipe it down and wait until Sunday to clean it.

I bought the new house with a Viking range in it. Before I moved here, I lived in an apartment and I had a very old stove. And, this one’s a lot better. I use the ranges oven every day to broil. It has two types of convection broil, and since Ive read the instructions carefully, I can choose one another.

We bought top of the line Viking Refrigerator & all other Viking kitchen appliances about 6 years ago from Airport Appliances with 10 year extended warranty for additional $2K Associated Service Corp. Warranty. First year, the ice maker does not work properly & froze in the door which we couldnt use any more. Then, the water line busted & flooded/damaged our house which we had to file insurance claim.Now, it stopped working & was blowing hot air. We contacted Jags Appliance Repair 510-494-9574 who charged us $135 service call & said that compressor, serpentine, heat exchanger, evaporator needs new which will costs another $1700 for repairs (parts covered), not to mention the spoiled food. I called Airport Appliances 510-783-3494 that they cant do anything & that we should contact Associated Service Warranty that we purchased from them for $2K. I called Associated Service Corp Warranty 800-325-4363. They said they only cover up to $160 only, but the service agreement states otherwise that labor is included... I contacted Viking Bay Area Regional Manager/Sue ** who said that Viking parts are covered & can pay only $350 towards the repair, or buy another Viking refrigerator half price. (No thanks to purchasing another Viking products & never recommend this expensive piece of metal that doesnt work.) I forgot to mention that bottom metal piece is rusting too!

We appreciate the quality of the brand. The 7 series in particular had a lot of the newer features that could be useful, particularly in how we cook. Were really enjoying it. Its very high quality. We really like the broiler. We really appreciate that. We also like the setup with some of the lower BTU range areas. Its been great. We also like the high simmer approach on the top left. So you can go right from high straight into a really controlled simmer. The Viking dealer was great. We use Plesser’s in Babylon. They had great background and nice expertise. They could walk us through the features. They were incredibly helpful and worked with us on all different pricing.

VIKING 30w ALL GAS RANGE 4 BURNERS CONVECTION MANUAL CLEAN OVEN: Purchased NEW in 2007. Initial cost: $3,480. To date, have spent $868.05 in repairs, and it is still a faulty stove. When using the oven (baking) the knobs that control the range become so HOT you cannot touch them. They do not get warm, they get HOT... so hot you jerk your hand away. Weve had the authorized technician out multiple times to troubleshoot and replace burnt/melted parts. The DSI Unit has been replaced twice. The therm and board have been replace at least once. We have notified VIKING, and their response has been less than stellar. The current board/DSI does not melt and die, rather it just quits working: the oven shuts itself off and wont work until it has cooled down. Needless to say, this is POOR POOR POOR. I will likely never be able to recommend any Viking product.

Ive known about Viking for years. Ive had Sub-Zero for years, but we just replaced it with the Viking. I liked the quality of the Viking refrigerator I received. It’s a side-by-side refrigerator. However, there’s one thing I don’t like and that is there are no shelves on the freezer side of the door. There are shelves on the door on the top, but just not on the bottom. I’m used to the Sub-Zero having the shelving all the way down on the door.

When we bought the house, the Viking refrigerator, dishwasher and microwave were there. The issue that we have at the moment is that the refrigerator is not installed to the end. The water is not connected. For us, it’s very difficult to find a way to connect. When it’s installed the correct way, it’s great quality.

From the time I bought 2 top-of-the-line Viking dishwashers, I have had problems. I am noticing that most people in this room experienced similar laissez-faire attitude from Viking who must have bounced me from one representative to another a good 5 times over the years, only to tell me that my warranty ran out. One lady tried to help me but was swiftly replaced and I never got the attention this needed. $4500 spent and most wash (all of them) end with error/fault codes and need resetting.This message, I hope, will discourage people from being lured into believing that Viking is a stand up company and that they place good emphasis on making sure the client is taken care of. Additionally, where I think they really should rethink the way they treat clients, is that in my case, I am looking to replace refrigerator, freezer and 60 inch cooking surface. They will be missing out on this (however small) amount of revenues. If anyone gets thru to management or customer service for any kind of help, I would like to know about it as I am not yet able to replace it for a competitor and would still like Viking to make me whole on this bad purchase.

Viking is known as a higher end appliance, and were really happy with the quality of our refrigerator. The ice maker is louder than I would like, but it doesnt go off that often. I really like the amount of capacity in the refrigerator because for this size of refrigerator that we were looking at, Viking has the highest capacity. Go ahead and buy a Viking fridge.

I wanted a high-end range and it was either Viking or Wolf. My sister-in-law had a Viking and liked it, so I thought I would try it. Dealing with the dealer was easy. I’ve only been using it a couple of weeks, but its good and I really like the six-burner.

I liked how the Viking products were built. They seemed very sturdy and the quality was very good. I love the high powered burner. Theres one thats super high power so I can boil water really fast. But recently the timer broke on my range. I called the repairman who found damage to the door. The range was working fine but this was something that couldnt be repaired so it was a big deal. He then contacted his Viking rep but afterwards they sent me an entirely new range and covered the installation. They were no longer making the model that I had, so I ended up with an upgrade and I didnt have to pay for a thing. I was blown away.The issue with the timers is that when the oven is heated up really high for cleaning, that destroyed the timer mechanism. The ranges dont come with a timer anymore and they had improved the range since I got mine in 2012. They sell a kit in case peoples timers go out. But what they did for me was amazing. They stand by their product. I will be a Viking owner for life.

I purchased a refrigerator, a stove, wine cooler and vent hood from Viking. The refrigerators quality is great. It looks good and it works well. But we had a cosmetic issue with it about its packaging. I guess it’s from the factory like somebody had scoured through the packaging to get the handles attached. They basically cut the steel when they did so it got scour marks on the steel. I’ve already filed a warranty claim and somebody contacted me. They were supposed to schedule a time to come out but I never heard from them again. The last time I did was eight weeks ago and I just remembered recently that it never got done. When I was speaking with the team at Viking Refrigerators, the experience is generally pretty good. But it was a little frustrating that I had to go separately to register the warranty then come back to them to do it rather than staying to do it with them right then and there. It should have been a little bit easier. But other than that, the experience with talking with them about the problem seemed fine. But they havent followed up with the local contractor. I got a call from Viking shortly after being contacted by the local person asking me if the contractor finished it which I told them that they have not. Then they said to check back in with them but I don’t think anyone has. Other than that, I find it interesting that they dont have French door built-in refrigerator on the larger sizes. We got their 42-inch size and Viking doesn’t offer a French door refrigerator which we would’ve liked. But at the end of the day, the cost difference to go for a Wolf or Subzero ‘cause they have that as an option on a built-in is not worth it. And I will still recommend Viking.

My freezer has not worked since Ive moved in so thats a little bit disappointing. Viking has been wonderful in answering my calls. But unfortunately, the people that service around here are just a little bit slow and they operate on their own time. The temperature of my freezer gets really hot so I have to keep hitting max freeze all day. If I dont, the alarm starts going off, so its really irritating. Its like a child I have to watch so I dont let my food get bad. The technician that came out said he fixed it. Yet, it was still getting too hot. I called back and they said they have to order a part and it was taking a very long time. Finally, it came in, so I have an appointment scheduled for March 1st. I like the appliance in general. But Ill be happier once it works properly. I hope that they can get it to work properly.

Im a chef and Ive been a Viking fan for the longest time. Ive been waiting to have it. I totally saved to have the money up to have a Viking kitchen. People come in and they go Wow. I dont know if theyre amazed by the performance or maybe the way it looks. Maybe it looks expensive, especially the microwave. I press the button and it pulls up and people freak out. I also have an oven and a fridge. My fridge is good and beautiful. It keeps the food fresh. Its classy and its nice. It has the part where if I wanna put the pizza in the bottom theres a storage for that. I love it however I got some issues that theyre supposed to take care of but because of the Coronavirus, I dont know what happened. Overall Viking is the best. They have a little competition there, but its not as good. What I like about Viking is it has a bold look to it and when you see it in the kitchen, it stands out. Im pretty happy and my kitchen is very exotic. I am satisfied all the way.

I was so happy when we bought our beautiful (blue!) range and fridge in 2011 for our weekend cottage, which is only important because they did not even have daily use. Within the first 2 years the fridge started leaking, the ice maker broke numerous times, the drawers cracked (replacements were hard to find and ridiculously expensive) and now the temperature cannot be adjusted and everything in the fridge freezes. The range is no better. The temperature is uneven, one knob came off, the doors (both) came off their hinges. Now only the small oven closes properly and I have to lean against the large door to get an accurate amount of heat. I’ve spent hours trying to find somebody to fix these two items. When I did, they charged a fortune and the repair lasted no longer than a few weeks. Since about a year I have given up and am living with the expensive mistake I made 9 years ago. I’ve tried contacting Viking directly but they were no help either. I will never buy a Viking again.