I liked the warranty better on this Viking refrigerator than I did on the other ones. Since I had a good experience, Im happy with the product and would buy again.

Our house was under construction for two months so I didnt get to use it for two months after it was delivered. When I first used it, the switch was not working and did not light up the fire. I still have to call in to Viking for repair. But the exterior of the range looks great and the quality has been good so far.

Indicator light would not work and burner coil was loose. Mr. Appliance was sent to repair the range and did a wonderful job. Viking representatives helped with the warranty and also were very professional. The product service lived up to the quality product name.

The Viking range was built in the house that we bought. My wife looks pleased with it, but I have heard her complain that cleaning it is a bit involved.

We saw Viking ranges at our friends houses and among the other brands, they looked the nicest. So, we decided to buy one and our experience with the team at the Viking dealer was perfect. also, the overall quality of the range has been great. My wife does all the cooking and she likes the range. And if she is happy with it, I am happy.

Viking was recommended to me. Everything seems to be good so far with our refrigerator. I like its unique system about the vacuum pressure in it. The design’s fine. I’ve owned Marvel, and I’ve owned Viking, and another one. Theyre all good but this Viking is a more modern one than what I’ve had in the past. The quality is so far, so good.

I originally purchased a different brand of refrigerator and I wasn’t happy with it. I needed to have it exchanged and I went with Viking since I got a wine cooler and a stove from them before. My Viking refrigerator is fine and its quality is very good. But its size is a little bit small and there is less space in there with the kind of depth it has. Also, its freezing at the top part of my refrigerator when I put things up there. The serviceman said he had to order a part and he was supposed to come back and replace it, so Im waiting. But so far, everything is very good and working out okay now, and I would recommend the refrigerator to people. Although I was not very happy with the sales people when I bought the first refrigerator, I would recommend the store to anybody.

Bought a Viking that never ran properly, parts broke, mother board changed 3 times. Company agreed to replace but we had to pay up half the value. Then the replacement broke down, mother board, in less than 9 months and finally got replaced again. 2 months into owning it broke down!!! We are told no mother boards out there to replace with - back ordered. So we bought a defective Viking at full price the first time then had it replaced and paid another $5000+ so now our investment total about 16,000$ plus time spent away from work for repair guys to come and fix numerous times per year plus horrible costumer service. One repair company purported to order a part and we paid for it and never got it. They disappeared. Worst product ever!!!! DO NOT BUY A VIKING FRIDGE! It is unconscionable for Viking to still be selling fridges at these price points.

I had a Viking range 20 years ago. I was looking for a new gas range with certain features and Viking filled the spot. So far, I love the quality of the range that we received from Viking. I like that it’s simple, very direct, and does what it says it’s gonna do. I turn it on and off, and there are no hidden electronics to mess up. It has worked ever since we set it up, so it’s great. Also, I absolutely love the broiler. But any time that people buy something online and it’s being shipped from New York, nobody gives them a date on when their product is going to arrive and there’s a bit of tension that goes on with that. In this case, our product arrived two weeks later than what we were promised, so there was some angst with that. But scheduling was the only issue that we had and other than that, the people that I talked to were very nice and polite.

I like Viking and the quality of the stove. Ive been using them for years.

We bought a new house and all the appliances in it were from Viking. A lot of our friends with high-end homes also have either Viking, Sub-Zero or Wolf, and a lot of them are getting serviced. I also had a lot of problems with the first refrigerator, and when I would call up Viking, people picked up right away. Carters Appliances, one of their authorized repair contractors, came out to service, and they were awesome and super-nice, and came out right away. They had to come out a bunch, but they were great.However, we had to throw out about $800 worth of food because the problems happened three or four different times. They had to change the motherboard in the ref. Then the bottom of the refrigerator, where the coils are, kept freezing. The ref also had a problem where there was so much ice, so the coils got pushed into the plastic, then the ice started melting, and all the food had a smell to it. It was frustrating to deal with Viking about this, but they did replace the ref. They gave me a new one, and thats been perfect. I like the pizza box storage on the bottom.

Aside from the Viking name, we purchased our range for the three-year warranty which was a really big thing. The sales people were very knowledgeable. The quality of the product is great and we are blown away by how much more power the Viking has compared to our previous gas stove. Were very satisfied.

I went to a place called Ferguson which is like a home builder showroom and I looked at all the different refrigerators. I liked the interior of Viking the most, and the way it looked and the way that it was organized inside very much. That was the deal that sold it. However, when the refrigerator was delivered, they must have dropped it which caused a series of things to go wrong with it. It was replaced right away and we’ve had the one that we have now for two months. It’s working fantastic. I love the layout and the drawers for the meat, cheese and vegetables. It’s so easy to use and I also like the door where you can put a variety of things. The first time, I talked to the dealer when I registered my product and the second time, since I had an account already, I logged on to that account and registered the second one. We dealt with a third party that was the repair person for Viking and they were very good. They came in from Austin to work on ours. We have the dishwasher too which was a bonus when we bought our refrigerator. I didn’t care for it at all at first because it was very different from an American dishwasher where it dries everything completely because it’s eco-friendly but I understand now how it works. So, Im really enjoying that too and I love it.

I purchased a Viking range in 2007 and paid almost $5,000 for the unit. In November 2011, the oven stopped working. Mr. Appliance of New York City was recommended by Viking as the authorized service representative. Between November 2011 and June 2012, I have had 8 visits by Mr. Appliance. They replaced a thermostat control (twice), replaced the circuit board and still havent found the problem. Amount paid by that point was $670. At the 8th visit, they said the reason my oven wouldnt work was a broken oven door latch, broken (they said) during the self-clean cycle. Additional expected cost, $460, except I have never once used the self-clean cycle. It was most likely broken by the repairmen in their attempts to find the source of my problem. In dealing with Viking Customer Service, they didnt even bother to be charming. The people I spoke with were defensive, unsympathetic and unpleasant. Maybe they have had too many fed up customers and are tired of all of us. They simply told me to try another authorized service dealer in my area. Frankly, this is outrageous. I had expected more of a company that charges $5,000 for its products. The quality of the unit is low. The customer service was poor and the authorized service dealer (Mr. Appliance) is even worse. I will never ever buy another Viking product again, of any kind, and under no circumstances could I recommend Mr. Appliance of New York City. They do not have even basic competence.

I put a gourmet kitchen in our house and Viking is the brand of appliance that I wanted around our stove. The stove, dishwasher, double oven, and microwave were fine. But Ive had problems with the refrigerator and the wine refrigerator and Ive had the appliance store at our house. For the refrigerator, this will be the fourth time, and for the wine refrigerator, twice. After paying the amount of money for all my appliances, Id like to have them working correctly. Im hoping that this next fix, when the technician comes out, is going to resolve the issues.

We saved up and purchased our Viking Duel Fuel Professional 36 range in 2005. Within the first year, the igniters failed to light the burners. We were told by the local repair that it would cost $600-$800 to replace parts. We chose to manually light the burners which we have now been doing for six years. Another part that failed within the first couple of years of owning the range was the relay switch. We smelled an electrical fire smell and discovered the switch that had fired and replaced it ourselves. The switch failed again last summer and a Viking Pro Service replaced it at the cost of $169.00. Now, two weeks before Christmas with all the holiday baking looming, my Viking Professional Range is failing again. Two more relay switches have repeatedly burned leaving the conclusion that there is something wrong in the wiring or electrical. I cant believe the troubles and cost that this expensive range has caused.

Our Viking refrigerator broke already and its been only six months. Somethings not working with the fan. They ordered parts which showed up the other day. I have to schedule the repair people to come out to fix it. With what I spent, I didnt expect it to break so quick. Also, they dont have their own repair people. They use an outside company. When I had to call in for the repair of the item, it took three calls for it to get processed because the repair people kept saying they didnt get the request for repair. The gentleman who came out was very nice, but the company who represented him over the phone was not very friendly. After a year, Best Buy takes over the warranty and Viking goes away. Best Buy was ready to send someone out the next day. Viking was not that way. Even though I had issues getting the products, Best Buy has been bending over backwards to fix things with me.

Our Viking range is an older one and has got black porcelain. I dont like that and I rather it be all stainless. Weve gotten some things replaced on it such as the black cover on the range top. Right now, the door springs are broken and the techs are coming tomorrow to fix them. It took way too long to order the parts. I called in June and I still dont have an oven. I have the professional series and I thought it would have been bigger. But I got just a regular sized cookie sheet and it almost scraped the walls of the oven because of the way they have the handles on the edges. I have to get rid of that now and get smaller ones.

Nothing but disappointment. Self cleaning safety device broke immediately after we purchased it. Both hinges broke on the door almost burning my daughter as it fell to the floor burning hot. Repairs cost a fortune and side note... decals that show functions wore away after a year. If you love cooking like my family and want a quality stove steer away from Viking. Do some research before you spend $5,000.

My mom had the 36-inch Viking range for a while. She referred Viking and I know Viking appliances last longer. My refrigerator is basic, but I like the way it looks. The chill drawer for the beer and sodas is nice to have. We bought the fridge from Best Buy. They were okay, but they werent Viking-trained. They knew it was a high-end refrigerator and that was it. However, Pacific Appliance, the dealer, should stop using third party people. It was a floor model and it didnt come with a manual. I had to download everything. The guy told us that we should just go on YouTube and learn how to adjust the doors ourselves, and thats why we had to call an actual Viking person to help us out. Even though it was a floor model, they still went ahead and replaced the ice maker just to make sure thats working perfectly and the fridge has been working perfectly since.

I have owned Viking appliances before like the stovetop and the double oven in my previous home and now in a different home, my Viking refrigerator is doing great. It keeps everything cold and the frozen food frozen and makes ice. Weve been well pleased. I had an excellent experience with the Viking dealer, too. I do real estate development work and have used the company Ferguson for a lot of things and they do an excellent job. Their guy is very knowledgeable. He can answer all the questions and was very helpful to make sure that we were fully informed on what we need to be informed on. It was good price and he handled everything perfectly. Viking is high quality, top-of-the-line and a great product to invest in. They did the gas cooktop in a good way for a modern look. Through the years, they kept it looking the way I like it. Its of great quality, too. I had a great experience thats why Im buying a Viking again.

Weve had our Viking refrigerator for eighteen years. In that time weve had three service calls and one recall. Now the unit needs a complete new cooling system costing thousands of dollars. Realizing that the unit was way out of warranty, I called customer service anyway to see if they would a least share part of the repair cost with me. They were adamant that they would not. When I purchased the unit I fully expected that it would outlast the less expensive brands. An independent repairman suggested that it would be worthwhile to forego repair and buy another refrigerator, not a Viking as he considers them as expensive junk. I guess cost does not equal quality.

Weve had our Viking fridge for five years now and our experience has been very good. We had a problem with the compressor and because its under warranty, we called Viking Refrigerators a few weeks ago to have the piece repaired, and we had a very good service. Initially, we were renovating the kitchen and we wanted a fridge that is not too deep and that is bigger than the standard and we thought that the Viking was the one we needed. We like that we can easily find things in the fridge because its only 24 inches in depth. The only thing is we were a bit disappointed with the cheap drawers because theyre plastic and everything was cracked. So for the price we paid for the fridge, the drawers should have been of a better quality. The person who came to change the compressors said that it would cost us a big amount to change the drawers, so we will keep them with all the cracks.

When we bought the house, we requested for Viking appliances. We wanted to get the big 42-inch refrigerator but our realtor failed to tell us at the last minute that they ordered a 36-inch model instead. But even though its not the model I liked, I love its quality. The aesthetics, as far as the door hinges, doesn’t get in my way. It was well-thought out and well-engineered. I also like the option that the temperature is different in certain compartments. However, I dont like the freezer part. As far as the stovetop, we had a choice in that. We got the eight-burner stove and it is phenomenal. It also has a conventional oven built in. All in all, I like Vikings appliances because I can buy a certain model and it has options that come along with it.

Purchasing a Viking range was the contractors decision, but we were asked if we were okay with that and to me its one of the best out there. The whole thing is awesome because right now in my other home, I have an electric range and theres no comparison. You can cook faster and you can turn it off and on and have the heat go away. We have the grill part in the middle of our range, which I havent used yet but I love that feature. Overall I havent used the range much yet since its our second home and we were only there over the holidays, but the little bit that I did, I loved it.

I googled stoves and ranges and we liked the looks of Viking ranges and the reputation that we had learned that they have. It has great good quality too and the griddle is my favorite. The Viking dealer were all real helpful. Ms. Jordan helped us, and she was real good and answered all our questions. They delivered the range, and then we hired somebody to have it installed. Overall, it’s a great stove.

We bought a house and a Viking refrigerator came with it. It’s pretty and weve been using it for three years now. It was too expensive to have broken twice with two completely different issues whereas other refrigerators have never been broken. So, we were not happy with it. I called Viking but there was not enough repair people from them so I had to wait a week and all my food went bad both times.

I followed the seasoning directions for my range. After attempting to season the grill, it immediately rusted. When I contacted Viking about this problem; they responded first with having a certified personnel come out and take a look at the rust. Then when the personnel reported it back to Viking they responded with it was a human error and did nothing about this at all. I followed the seasoning procedures in their manual. Viking blamed me for the rust. Unprofessional and ridiculous.

After 8 years My oven and broiler went out at the same time and the igniters have always been a problem lighting on the first try. The repair person advise me that the oven and broiler are operated by two different circuit boards. After troubleshooting for about 40 min. he still could not locate the problem. Tried contacting Viking online and by phone. Viking has the worst support that I have ever seen. Even the Viking Official website has no reliable support. I dont think I will ever purchase a Viking product again. It’s simply not worth it for the money they charge.

We purchased all new Viking Appliances from Pacific Sales in Santa Barbara. Within 1 year we threw out the Viking dishwasher and replaced it with a Bosch. Within 5 years we had about a dozen services on the Viking built-in refrigerator due to leaking water and icing up in the freezer. We are extremely disappointed with Viking products. We spent about $1500 on the dishwasher and $7,300 on the refrigerator. I would strongly discourage anyone from buying Viking products. We are about to buy a new refrigerator and it certainly will NOT be a Viking and we will not be buying our refrigerator from Pacific Sales due to their lack of customer support. Not only that but when Pacific Sales originally delivered the appliances their truck smashed a wall in our entry driveway. It took us a couple of months and many complaints to multiple levels of management to get them to fix the wall - and after all of our efforts they would only pay for half of the damages.

We were looking at gas range at the store and Viking was the one that we liked. It's made here in America and the quality is good. My favorite feature is the conventional oven. But when you open the oven, it has a metal sticking out that if you clean it, you'll be able to feel it and it may be dangerous. You can cut your finger. We didn't realize this until my mom was trying to clean it. So I've been trying to get them to come out and see if they can fix it, but I haven't heard from them.

On my second Viking electric induction oven, with the same problem as the first that it does not reach required temp. When preheating to just 300 degrees, it can take as long as 1 hour. Stay away from Viking!

The sales part was absolutely a pleasure. I bought the Viking appliances at a great store which has all the high-end stuff. For some reason, I picked Viking because I have heard of it in the past. I didnt know any of the other names but I looked at everything. I liked the oven probably because my wife is short and the way the door opened and the way she could access the oven was probably the only oven that was like that. So, we purchased it. We knew that Viking was a good name, which was why we purchased all the rest of the appliances to match. Every appliance in my kitchen is Viking and I’m very unhappy that every piece came with some kind of damage. The refrigerator door never opened correctly and the cooktop has a little blemish on the front of it in the face panel. But I have no problems with the top and bottom oven. Thats been great. The refrigerator was less than a year old and it has been having a problem with the LED lighting. They have been going out so I called for service. They sent somebody who came completely unprofessional and scratched the inside of my refrigerator with a pick trying to get the light out. The whole inside of the refrigerator is powder-coated and it is not replaceable. The service guy spent two hours there and never fixed it. I called complaining that he made a mess out of my refrigerator. He said that with everything thats going on in the world, there are worse problems in life than a scratch inside my refrigerator. This is a $12,000 refrigerator. After about two months later, he finally came and replaced the burnt-out LED lights that were in it and he touched up the scratch.

It took me almost a year for Viking to come back out with the right technician to fix the refrigeration and ice maker problems of their built-in refrigerator. I went through five different times and until to the point that I threatened them that they will get my lawyer to call and try to get a brand-new refrigerator. Finally, they came back out with a different technician to get it right.

After an extensive and expensive kitchen remodel, our wall oven has failed 3 times. I have been without a working oven more months than it has worked. This time we are going on 7 months and still no repair. The motherboard must be faulty and burns out (this will be our 3rd motherboard replacement). I do not believe replacing the motherboard with the same faulty one is going to change anything and we will be back in the same place soon after the repair. I actually cook and use my appliances and I am so frustrated with the service from Viking and the products! Never, ever buy from this company. Buyer beware, you will spend thousands of dollars on repairs.

We got the stove through Albert Lee Appliances. The most remarkable thing about the purchase was this promotional thing and I got the cookware from Viking for free. It is the finest cookware Ive ever had in my life. We ordered the stove in the middle of the pandemic and it came pretty quick. The stove has awesome quality. We love it. Its great. It gets to temperature pretty fast, and then it holds it really well. Weve always had a Viking, and when we built the house were in now, we bought a Viking and the stove lasted for 22 years. It was still working, but we thought we should replace it after 22 years.

I bought a kitchen full of appliance from Viking. My refrigerator has caused what appear to be typical problems. Doors not closing or sealing correctly. Ice maker repair four times thus far. Company over the years could have been more congenial!

We bought the package of Viking appliances - fridge, wall oven, and stove from Trail Appliance in Calgary in 2009. We are living outside of any major city so servicing these products has been tough. The products are constantly falling apart and expensive to repair. The fridge shelves and drawers have cracked numerous times and are now taped with duct tape as the replacements are too expensive to keep replacing! The stove elements are no longer working so in process of finding repairs. Not hopeful. Very disappointed with the product line.

Viking has high-end products and has been around for so long. I have friends and colleagues who had used their products. When we renovated the entire house, we bought the whole set of Viking composed of the refrigeration, dishwasher and a range. I got a warranty for three years. However, there were some issues with my oven. Somehow, something stopped working. I called them and in two years, we were not offered the warranty for the service. We had to find our own way and I thought of every procedure possible to get the oven started again. But even today, it still hasn’t been repaired because I don’t have a warranty. And although the other Viking products are working fine, Im dissatisfied with Viking as I did not get what I needed at this point.

I saw a Viking refrigerator at Colders Appliance Store and bought it. It was significantly discounted because it was a floor model. Its a side-by-side fridge and the two doors dont align perfectly. Its something you can see and it stands out a little bit. And theres no easy way to adjust in and out and get things in perfect plane. I would have preferred French doors because I could have gotten a full sheet tray in the refrigerator. Whereas with the side-by-side, I cant. But I wanted the 42-inch and Viking dont make a 42-inch with a single door. But other than that, it has been fine.

Ive been a homeowner for a lot of years and Ive always seen and known about Viking Ranges. Theyre lovely, a dream come true and everybody wants one. We have an appliance store down the street and when we went down there to look for dishwashers, they were running a special where if we bought a range, wed get a dishwasher for free. So, we just dove in, bit the bullet and got it. Weve dealt with the fellow there several times and hes always been great with us. Weve had to purchase items over the years and we always go back to him. He had a floor model of this particular range and he said that it was a great product, so thats what we went with. Everything was great and it worked out really well. Viking speaks for itself and you cant go wrong with it. Its a beautiful piece of appliance and I love it. Its a statement piece when you walk into the kitchen.

Viking refrigerators are of good quality and I love the sleekness of it. The cost is another factor I chose them. I would definitely recommend Viking products.

I do a lot of work in Buckhead and different areas seem to have a Viking equipment. It’s something that I liked, the looks and the quality, so I pursued it on my own and bought the equipment. Upscale equipment has always been nice. It doesn’t matter what company, everybody is going to have a problem at some point. But having Viking distributor just about a mile away works out good for me. However, the door on the freezer and door on the refrigerator does not match. The finish on the door is totally different from the cooler. Otherwise, it’s a superb product. I got a good feedback on it so it’s a great and nice looking product with the exception of just a few hiccups. My favorite feature is the dual-fuel oven. Overall, I’m happy with the product and my wife is enjoying it. My brother’s purchasing an equipment too so I’ll surely get him into it as well.

We inherited our Viking refrigerator when we bought our house. I heard that Viking was a sort of a higher-end product. When we knew the house had Viking products in it, that spoke well to us. Weve had our fridge for about two years now and I like it. It works really well and Im pleased. But we had this unfortunate experience at outset with repairs that needed to be made for the fridge to be at my standard because I try to keep things really nicely. Im pretty careful with things. The previous owner, on the other hand, didn’t take good care of things. He broke the handle that fitted into the fridge and we paid to get that done. The drawer at the bottom of the fridge didn’t have a cover on it which I couldn’t believe. We had that one replaced. The people at Priority Appliances in Vancouver helped us out. They told us how to remove the grill and keep it clean underneath. I get weary of parts breaking and the cost of repairing them. The gasket that goes around to keep the door closed keeps ripping. We replaced it once and I don’t wanna replace it again for another couple of hundred dollars.I hope our Viking last us a long time. It is much better than my LG fridge that I had before.

We went shopping for a refrigerator and Viking was highly recommended. It also had good reviews. The quality’s fine and I like the amount of space it has. Id recommend it overall.

I’ve had two other Viking kitchens and I like the quality and the look of the product. The cost is a little bit high. But I like having the broiler in the oven. It’s high temp so it’s easy to cook indoors when you can’t go outside to grill. The appliance dealer was very difficult to deal with. They provided no information as to the status where my stuff was. So I actually had to get Kevin Brown, the CEO of Viking involved. Everything’s here now but if I had I not gotten Kevin involved this could’ve gone on forever. The customer service of Viking and the inside sales manager did a fabulous job at pulling us out of the ditch. Viking itself handled themselves very well. And I would tell a friend to give Viking Ranges a shot. It’s a good product,

When we had a home built, the builder was using a specific vendor and they had a Viking package deal that appealed to me. The refrigerator has been good so far. It works great and I like the space at the bottom thats below a couple of doors which allows you to store longer and bigger things.

The Viking refrigerator came with the house when I bought it. Its quality has been fine but the ice machine stopped working and the house is only two years old. I contacted the customer service team about it and so far, we haven’t gotten the parts and it’s been over two weeks. All the features are fine but it takes a long time before Viking sends out the parts.

I have a stove for 4 months and they refuse to give me a new one after their own service provider said it could blow up! Not worth the $4k I paid. Horrible service. I cannot use stove as it could blow up.

We just bought the Viking 5 series. The grate started flaking when I first used it and left black flakes on the stove. And to make it worse the stove discolors with just the most basic use and it requires serious scrubbing to get the grime off the stainless steel part around the burner. This is absolutely not what I expected when I paid over $3500 for this cooktop range.

I bought a $8,500 Viking Refrigerator in late 2004. When I started having problems in 2017, I called the only appliance repair in Fredericksburg, VA for Viking. They arrived and charged $90 and told me to plug the fridge in after it defrosted. The repairman had taken out the basket and freezer door and took the screws with him. When I called them, they sent me an estimate for $1500. I asked them why $1500 estimate when they didnt run the diagnostics? They said that was the worst case scenario. How can anyone decide whether to repair or not if you dont know whats wrong. I called Viking customer service and they were indifferent. DONT BUY VIKING!

I like the Viking refrigerator. Ive had it for a few weeks now and so far, its well. But it was delivered without the shelf. Im unhappy with that.

We own several high end Viking range products - a professional series wine cellar, a professional series steam/convection oven and a professional series microwave. We installed these in mid-2009 into a new home we built. All had several months of downtime on more than one occasion, while parts were on order. First, the trim kits on the stacked microwave and steam oven did not and still do not match, very noticeable difference that 3 subsequent replacements never addressed (we were copied on an email form the regional manager that the Swiss sourced steam oven never matched, but no one gave a rats **). The compressor on the $7,500 wine cellar failed (2-3 months waiting for parts), then the motherboard on the steam oven failed (3 months), then the control panel on the microwave (3 months). Now the microwave does not work again. The steam oven failed a 2nd time. Does it ever get any worse? You bet. The servicing company hates dealing with Viking. They are put on hold for 30-40 minutes constantly and advised us to never ever buy another Viking range product. As I am also a CEO, I am absolutely appalled by the deplorable quality across the spectrum provided by this company. We also have Miele, Asko, SubZero and LaCanche products in our kitchen - all have performed flawlessly. Viking range should be avoided at all costs.

The Viking range is nice-looking and Im very pleased with it. Right now, Im still trying to get used to it. Its a little bit different than the previous one I had. Also, I had to make a few adjustments because the back was a little above an inch higher than the one I had. The only thing I dont like is the color of the tops of the burners because if anything drops on them, they spot and it looks speckled. It doesnt look clean. If those could have been black, that would have been great. I dont know if I could buy replacements for them and if theyre in black. Ive paid a bunch of money for this and Im not so sure that I want to put a whole lot more into it. Other than that, its a beautiful piece of appliance and I would recommend it. Its the focal point of the kitchen and I did not swap out the vent that I had because the range matched it perfectly.Also, the company I bought it from is fabulous. They were there with me the whole time for delivery and installation. All the guys were wonderful when they came in and they were so careful in bringing it in. Then, I had a follow-up from Viking. After the range came in and it was installed, they called to ask me if everything was okay, if I was able to get it, if it was working, and if I was pleased with it. I have been totally pleased with the company.

I had my Viking range delivered a month ago. However, Ive been disappointed. It was a new purchase and new installation. I have a double door 48-inch range and they werent level. And then there was a crack with the interior of one of the ovens, and the main oven has stopped working when I was getting my range replaced. It doesnt heat up and I dont know if that is installation or bad switching. The small oven works fine, but the big oven does not work at all. I went on record with the company that I bought the appliance with just to say that I know its getting swapped out but I havent done anything to it. I had used it twice. Also, Ive been forever delayed on getting a griddle cover. I have to think its coming soon but its been on perpetual back order with Viking and right now it looks like a margarined, ugly griddle. I just wanna get the cover. I wanna like it. I want it replaced. I dont wanna have to call anybody on it again and hopefully well never speak again. I hope its not an indicator of any sort of change thats happened to Viking because I did have a range in a previous home and I loved it so much. I had not a single problem with it and I wanted to go back to it again.Their people have been very responsive. There has been many cooks in the kitchen in my liking and I cant keep up with whos doing what, but I appreciate the calls. I wanna get the range replaced but the installation of the new one has been pushed back again which bugged me because that was another weekend of no real sizeable oven. Also, I have small children so its a pain in the behind but I just wanna have it done and over with. I picked Viking over some of the other premium lines and I wanna stay with it but I wanna get it right this time.

The first refrigerator broke down after 4 years of repairs. I hope the newly replace will last longer than 4 years. I am giving it a three star because of the first refrigerator broke down but was replaced with a new fridge, but the whole process took forever.

We like Vikings brand and the way it looks in the kitchen. The refrigerator is great. All the controls are on the left side of the door, and its easy to program everything else. Its wide so its easy access in and out. I like the different drawers and the accessibility to the refrigeration part. Plus, you can adjust the temperature and humidity. The wide shelf space also makes it very convenient. Overall, it’s been easy, manageable, and it sits perfectly in our kitchen.

Before, I was so excited to have Viking. Ive known the brand for a long time and they are well-known. Also, the builder of the house we had built wanted to put in Viking appliances, so we agreed to it. But every single one of the Viking appliances is just okay, if not less than okay, which is a bummer. Ive had issues with the very top shelf of our Viking Refrigerator. It freezes food because thats where the air comes in from the freezer and you have to be careful on that shelf because the food will get frozen. That has never happened in any of the other refrigerators we’ve had and we’ve owned 40 refrigerators because we move a lot and we’ve owned a lot of homes. I’m also not happy with the design of the ice machine in the bottom. The sensor bar doesn’t sense the ice very well, so it gets full. When you open it, it knocks the ice off into the back of the refrigerator so you have to patter around there like a kitten trying to get back the ice cubes out after they’ve fallen. I shouldn’t have to do that and its a silly feature. All in all, the Viking refrigerator is not so great and not worth the money.

My wife wanted a Viking from years back. We liked the quality and professional look of the range. If the chefs use it, theres got to be something to it. We knew what we wanted and their team got it for us. Its an excellent machine. Its our first gas stove and weve only had it for two months but everything is working as expected and as advertised.

We purchased a Gas and Electric wall ovens. I love the electric oven and have had no problems. It is going on 3 years and the Gas oven problem has yet to be resolved. Only used it 4 times. There is a strong gas smell and each time it got worse where my eyes watered. They know about this problem and still waiting for the 2nd repair company to resolve this.

I had my Viking range and stove delivered and set up. I used the burners right away. They are fantastic, provide a HUGE amount of heat, are quiet, and easy to keep clean. The oven, which I would now rate a 5 out of 5, made a terrible grinding fan noise the first time I used it. Lakeview Appliance came out, their tech tightened a few things in the back, and it was quiet for 3 days. The horrendous noise came back, and this time we recorded the noise from several angles with my Wifes smartphone. This time when the tech came out, he listened to the recording, checked a few things on the back of the oven, and stated that he was ordering a new cooling fan. This did the trick! The oven is now quiet, powerful, and works like a charm! Overall I would rate the unit a 5 out of 5 now that it is fixed. It is a great looking unit, very professional in appearance, and the stainless surfaces are easy to keep clean.

The door to a newly purchased oven never closed. Viking Customer Service was unresponsive, told lies and did nothing to solve the problem through the warranty period after a year of constant complaining. After the year, they wanted to charge more money to come to my house to look at the problem! On the Viking Facebook site, many people have this complaint and Viking refuses to address the customer complaints, as well as knobs that burn you if you touch them while baking!

We like the quality and the features of the Viking range. We worked with a local dealer to purchase one and everything kind of worked as advertised. Weve had our range since November and the quality is very good. I like the way the burners work. However, it is difficult to adjust and calibrate the oven. It seems like the temperature is off on the oven and there’s no information in the instruction book on how to do that. Also, I didnt know that they were gonna change the range. I should have done some more homework as a consumer. The oven is not very deep, too, which is a disappointment. Still, these are just a couple of minor negatives. In general, we’re very pleased with our Viking range.

Ive been using Viking Ranges and its really the only range Ive ever owned for 30 years. The one I have right now is probably the third or fourth generation of range I got from Viking. I like it a lot and its easier to clean. Ive got a lot of different options but I would buy Viking again if I needed another range. Their sales team were great. They did everything they said they were gonna do and delivered it on time. It worked out great. They were courteous and prompt and delivered it when they said they were going to.

I heard through a friend that Viking was one of the top tier appliance manufacturers. I looked at pricing versus quality. Vikings was very comparable. I also looked at the name brand and features that were offered. Viking was the way to go. I like that the refrigerator is counter-depth. It really blends in the look with the appearance in my kitchen. It looks like its built in. Its definitely an upgrade to what I had before. You can tell that the refrigerator is high quality. The interactions with the Viking dealer was good, but when they delivered the dishwasher it was damaged. They made good and replaced it with a brand new one though. Id tell friends that Im impressed with Viking and that it definitely is the right way to go.

We bought the Viking Series 7 48” Dual fuel range with the ViChrome griddle for our remodel. The range looks really good, unfortunately we need one that works as well. Let me start with what works well. The burners are very nice, delivering consistent heat. The stove top is easy to clean with few nooks and crannies. Now for the things that don’t work well. The ViChrome griddle looks good but a horrible surface to cook on. The only thing that doesn’t stick like superglue to the surface is pancakes, as long as we use ghee. Any other fat or oil does not work at all. The surface is very difficult to clean. The griddle itself has a problem that there is a high temperature difference between front and back. The back will burn things while the front will undercook. Only about a 6” piece of the griddle cooks at the set temp. I had the workings of the griddle changed out by Viking service but it did not change a thing. We gave up using it as it’s not worth the trouble.By far the biggest disappointments are the two electric ovens. There is also a large temp difference between front and back of the ovens, upwards of 10 degrees. This too was addressed by Viking service but no change. The only way to get even cooking is to manually rotate the dish. The convection fan sounds like a jet engine and makes this very large range shake. Viking service replaced the fan in the larger oven but it shakes now more than ever. We gave up using the convection ovens as the noise and shaking are just too much to stomach particularly given the $15,000 price tag. Finally, each oven has a heating element at the top which shuts off when oven reaches temperature, unfortunately it will kick on during cooking when oven is at temp and proceed to burn whatever it is we are cooking. I lost count of how many dishes have been ruined by this. We have to watch the heating element constantly to insure the dishes don’t burn. The range looks great, but what a huge disappointment. I am a second generation Viking customer, growing up with the older models that built the great Viking name. There will not be a third generation Viking customer in my family. There are better products out there a 1/4th the price.

I like the aesthetics of the Viking Range and the way it fits in the kitchen. It’s also decent quality. There are higher-end ones but I’m not one that’s gonna spend that kind of money, and even this is overkill. But this would be a better choice. Also, at the time that we bought it, there was a rebate on the range with the hood so that also persuaded us a bit.

I always wanted Viking appliances. I love to cook, so it is a brand that was instilled in me that is quality and a professional kitchen. Initially, I should have looked. I went to Best Buy to look at them, but I ordered these online, and I never really tested them out. I like certain things that I bought, but there were certain things I don’t like. I like the refrigerator because it’s large. But I’ve seen others that the inside interiors are better made, more stylish, and the placement of the shelves are a lot more intuitive than the Viking. The doors and the bins are fine. It’s just the placement of them is not as functional as we thought it would be. We like the soft-close doors but we didn’t expect it to be so small inside being a 48-inch. We thought it’d be a lot larger because we had other appliances like LG or Samsung, and those were standard-sized, and they seemed to have more space. I like the Viking because of the aesthetics. It’s a beautiful refrigerator. But in terms of functionality, it’s just plain-Jane. It’s a $10,000 fridge so I was expecting more. It’s a 48-inch refrigerator, and its freezer is tiny, unfortunately.

I have had my Dual Fuel Viking Range for almost 16 years. I love it. My only complaint is that the self clean function on the large side has never worked. I had it worked on several times in the beginning. If I had it to do over I would have forced the guy to make it right but we built our home and I had a million things to address. The self clean function of my range missed my radar screen. I tried it again the other day and shockingly, STILL doesnt work. :) But now I hear constant ticking. Any suggestions? I would love to stop the clicking and I wish someone had a suggestion for making this feature work. Thanks!

VDB450SS - Id like to save time on writing about what is WRONG with this appliance. All I can say is that this dishwasher has never been reliable since day one. Problems are various. We have to spend so much time and money on fixing it ourselves. Today will be my last attempt to try to make it work. Theres no help or customer service from Viking company, other than youre out of warranty and luck!. I would never buy or recommend anyone to buy anything from Viking. I am surprised that they are not already out of business.

Built a home and got all Viking appliances. The dishwasher was included in a special package. I like my french oven and my microwave and 6 burner range top. Theyre fine. The dishwasher I would never purchase again. It is very noisy when its washing. But what really bugs me is the control panel. You cant save any thing like your favor wash cycles. Every time you use it you have to turn it on and press the P button till you get the wash cycle you want then press an F cycle for drying which is like a double switch so Im never sure if I got the right one or not. I should have checked it out better then I never would have bought it.

Everything is fantastic with my Viking range. The brand was associated with high-end quality, durability and functionality and I wasnt misled, thats for sure. I really liked the fact that it seems like a commercial kitchen, but yet there are some modern aspects to it. It works how I want it to work. While I dont anticipate purchasing another one anytime soon, I have no doubts that if I ever needed another range, I would be coming back to Viking.

I have been very happy with Viking. The downside of the Professional range that I have, is that there’s not a small burner and they’re all the same size. But other than that, I have not have any problems with them until just recently, when one of my ovens ran out. I looked online for a repairman and I was not happy with the first repairman that I saw. He came into my home, looked at my range and he called me back about a week later, and said that it was going to cost $1,700 for a new control panel, and two workers to repair it. That’s not right.I did some research. I found another repairman that was Viking approved and it costed me just under 600 to repair my oven. There was a recall on it as well, so they did that. They took care of that in addition to fixing my oven. Probably, the biggest downside is that it’s hard to find good and honest repairmen for Viking products. But I have no complaints from my products. It’s a quality product. I’ve got an electric wall oven that I use constantly and gracefully. Thank God that it’s performing well. And I’ve used my products all the time. They all look pretty in my home.

We bought a house that had a Viking refrigerator. I like that it keeps food cool. However, a piece just broke on it that we had to get fixed.

My Viking range is new and one of the burners sometimes just continuously clicks. Plus, one of the lights isnt even in the thing that shines down on the knobs. I got a Viking dishwasher with it six months ago and I already replaced that. We got rid of it as it had some sensor error and we were disappointed with our experience. I talked to Viking about it but I havent called about the oven yet. I got to have them put the light in on the knob as theres a hole where theres a gap where that might go. But the guys that came out and installed it did a very good job. Still, sometimes when you walk by, you smell a little bit of propane. My house is big so you dont really notice it, per se, but I noticed it. Then, they didnt level it right. When you deal with Viking, you got to go back to the shipper. Their customer service is all right though it seems like their service doesnt cover a lot of things. When the dishwasher went out, they said it was the sensor and must have been a problem with the install. Then pretty much, they told me that I got to go back to the installer. So then I dealt with them and they said it was dented by Viking. So, I went back and forth and nobody got me a dishwasher.

I’m an architect so I’m familiar with Viking Ranges through my profession. They had a promotion where they’re offering a free dishwasher with the range and that kind of sealed the deal. In terms of the quality of construction and the materials it weighs almost 400 pounds. My only issue was the control knob on the oven. Even though it’s a very sturdy unit the shaft that held that onto the actual control was made out of cast metal. I just thought personally it was a poor choice of materials but they are fixing it under warranty. It’s actually done through Viking and one of their local representatives.When I had the warranty issue I contacted Viking directly in Mississippi and they were responsive and they had the issue resolved in a day. They scheduled something within the day. I’m just currently waiting for the replacement part and then it’s going to be installed. I would recommend Viking Ranges. Its a high end appliance but I think it’s worth the investment.

Im happy so far with the quality of my Viking refrigerator. I like the style. Ive got a Viking cooktop, hood, dual oven, and dishwasher. Ive had two repair guys out, one for the beverage center and one for the cooktop. They were both very lovely. I ran into a warranty issue with the beverage center though and that was a nightmare. I just gave up and paid for it. It wasnt expensive, but it was a waste of time. Other than that, Im happy with everything.

I have been using Viking products for a couple years now. However, one of the things that I’m having a problem with, and this is the second kitchen we put in, is it seems like every time I buy Viking, it comes in broken. Last 2012, we did the kitchen and the refrigerator came in and they had no compressor. I told them to take it back, but they wouldn’t take it back. So, I bought a rebuilt. They can fix it, but I tested that and then I was like okay. I supposed it was just bad luck. And then this time, I used it and the refrigerator came in broken again. So, I have a broken refrigerator there with the door that is not working.Then, they got to come back and then the dishwasher got a bulk. As soon as the guy came out, I’m like, “What is wrong with you guys? Every time I get something from you guys, is it just my bad luck or what?” Out of four appliances, two of them broke. That is ridiculous. I also said that we do our kitchen every four years and I’m doing a kitchen down in Florida. That was to start this month and I’m behind and I told him I can’t be bringing in stuff that I know I got a way to get it fixed and I’m not there. I said I can’t do this. Nevertheless, everything else looks good. The Viking dealer was fine.

We purchased a Series 3, 30, gas, self-cleaning range. I installed it about 3 months ago. The first thing I noticed was that the way it was attached to the pallet, caused the unit to slide forward on the pallet. The plant installed an oak rail in the top center of the pallet. The front end of this rail dented the stainless steel front skirt. Its not a bad bend but you will notice that it is no longer straight. Recently after cooking many dinners on it, you cant get a really low flame for simmering on any burner. I never had this problem with my low-end GE.I also have noticed that on occasion the back small burner will not light, and must be tried several times. The most disturbing issue is when any top burner is on, low or medium, and you open the oven door, the flame on the burner want to go out, or does go out then re-lights itself. Not good! Also after cooking on the top stove area, any drops of water that might splash out of a pot, cannot be allowed to dry, next to a hot burner, or a permanent awful looking mark will mar the cooktop. It is not removable. All of these problems should not be attached to a $5000 range.

We purchased a Viking microwave, range/oven, dishwasher, and refrigerator in February 2008. The appliances were beautiful. Unfortunately, they did not last. Between February 2008 and November 2012, the oven had to be repaired twice. There was an issue with the temperature gauge both times. In addition, the microwave/range hood required multiple service visits, and at one point Lakeview (the authorized repair facility) took the microwave back to the shop and replaced every working part in the appliance in order to get it to function again, according to the repair person who worked with us. The microwave completely stopped working in 2010, and we purchased a temporary countertop microwave to use. In 2012, the dishwasher completely broke down and was irreparable.In 2011-2012, I repeatedly contacted Viking Customer Service and attempted to get our microwave repaired again. After numerous unsuccessful attempts to get any sort of information or resolution (multiple emails went unanswered after I provided the information requested by the customer service agent), I contacted the Better Business Bureau. After Viking was contacted by the BBB, a representative contacted me relatively quickly. But Viking would only offer to cover the cost of the parts needed for the repair and would not cover the cost of repair, although we had already paid for the microwave to be repaired more than once. Lakeview, the only authorized repair group in our area, charges $180 for the first hour of service and $90 per hour after that for repairs. In the end, we ended up sending the appliances to the junk yard and paid $1000 for a temporary microwave and dishwasher from GE, both of which function just as well or better as the Viking appliances when they still worked. We are now waiting for our Viking refrigerator to stop working. The water and ice dispenser in the door has already stopped functioning very well, so we do not use them any longer. In addition, the temperature in the freezer occasionally fluctuates for absolutely no reason. Sometimes it is 5 degrees, sometimes it is 0 degrees, or some other random temperature.Additionally, when we purchased the appliances from a licensed vendor, we were informed that we were eligible for a small rebate for the appliances. We verified that we were eligible with the manager of the vendor, who confirmed that we would be able to obtain the rebate. Viking refused to honor the rebate. We will never purchase Viking appliances again, and we make sure that we advise our friends, family, colleagues, and acquaintances to avoid the companys products as well. When we redo our kitchen in a year or two, we are planning on purchasing our appliances from Wolf and Subzero.

We were looking for counter-depth refrigerator design and there werent many options out there but Viking has one. On Monday, we actually contacted the store where we purchased the Viking refrigerator to let them know its having some trouble and to check the temperature because our freezer is over freezing. We adjusted the temperature and its still over freezing. We have a lot of frost in the freezer. My husband was to get back with the rep after we had adjusted the temperature. They said that they were gonna send someone out and have that checked for us so well have to call them back and have them schedule someone.

We purchased ours about two years ago, but it has only been installed for about six months. There was an issue where the company we bought it from didnt deliver several components for the stove, and we didnt realize it until well after it was purchased. They couldnt do anything to help us. It was difficult to get in touch with the Viking parts department and identify what the correct pieces were that we needed to order to fully install the stove. But the stove served us well since weve gotten the parts we needed and had it installed.

We’ve had a Viking range for 12 years. We compared Sub-Zero and Viking when we looked to replace our freezer and refrigerator. Viking was more affordable so we went with them. However, the quality is not the best. Our Sub-Zeros that we replaced were older models and they were built better back then than they are today for both. The temperature is not consistent and some of the settings arent correct. The freezer will go anywhere from 10 degrees above zero to 10 degrees below zero even set on a fairly high setting. It’s wasting a lot of energy. Overall, theyre very nice looking but Im not impressed with the quality, not for the price.

Updated on 11/10/2021: I was prompted to respond to a previous review “privately” and feel my response should be “public” so I am requesting that this be linked to that previous complaint or minimally be made public as Viking’s public response was a deflection. The claim that it’s been sent to their escalation team is false as I have already been told by their in-house reps it’s been “escalated” for a the past week. Transparency is a good thing.Thank you for your response. After 9 months and numerous eta postponements I have been working with representatives within Viking aka Middleby Residential and have been told that our order was already expedited to your escalation team as of Tuesday November 9, 2021. In addition to speaking and emailing your internal representatives I have left a voice mail for Kevin ** -Viking President at ** to no avail. As of this evening 11/10/21 I have been emailed to direct all further inquires and questions to my local (NC) appliance dealer. Hmmm????? What??? I have filed formal complaints with BBB as well as this forum of ConsumerAffairs. I have also been contacted by Mississippi’s state Attorney Generals office today at 5:30 PM EST to provide them with more documentation. Which I will gather and forward tomorrow 11/11/21 -no problem.The issue at hand is: I AGREE WITH YOU that because of the upside down and unprecedented supply chain disruption the world has limped through the past two years demand is up and supply is down. Where we part is: y’all should be clear and truthful with your valued customers. Good grief we love your slate blues and your apple reds and would partner with you unflinchingly but when you deflect and push off candidness with punting etas month to month to month ENOUGH IS ENOUGH. You’ve had my $36,343.96 for 9 months and are asking to hold it without delivering for 10-11 or more months. 3 out 6 appliances I have received are defective or damaged and I’d like to have to parts expedited to the repairman you’ve scheduled.Be clear with your customers. Stop taking new orders on refrigeration products if you can’t fulfill them. Work on your current paid in full orders and field the questions your customers have. We’re all in this together. Quit hiding behind the retail and supply chain layers. Total looking forward to hearing from your escalation team personally. Make it a conference call and loop everyone in. Viking has all my contact information… I know Kevin ** Viking President does for sure.Original Review: We purchased a suite of 8 kitchen appliances from an authorized Viking dealer in Feb. 2021. Viking aka Middleby Residential requires customers to sign a contract acknowledging 16-20 week turnaround and payment in full. We complied knowing it would take longer than the stated eta due to the pandemic and unsettled supply chain as well as paid $36k in full at time of order. After 6 months of waiting I started to press for delivery so our contractors could wrap up our kitchen remodel. At the end of Sept (8 months later) I received 6 of the 8 Viking components and three (3) of them were defective or damaged; the built-in oven has a defective exterior cooling fan, the exhaust vent has a defective speed control knob and we forgave the dented side panel on the dishwasher as it is hidden (although it appeared to be damaged before packaging for shipment).The real problem is the non-delivery of the 36 5 series refrigerator and 18 7 series freezer. After many emails and phone calls this past week I spoke with a Viking inside rep (Hannah W) today and she conveyed Viking is unable to source grill kits for their entire 5 series refrigeration line and has no information on availability for the parts needed for the entire 7 series line of refrigeration. This is basically what we suspected since June and had been given vague excuses and phantom etas that came and went every 4 weeks. I have tried to email Kevin ** Vikings president without success so today I left a voicemail for him at ** with my contact information as he needs to hear his customers concerns first hand.How is it that this manufacturer can continue to place orders and demand payment in full on products they know they cannot supply?? Is this not deceit?? I have asked Viking to stop selling their refrigeration until all previous paid orders are completed. I have asked that they suspend their advertising of these units while knowing they do not have materials on hand to complete. I have also asked that they stop requiring 100% upfront payment knowing they cannot fulfill these orders and are basically able to use their customers cash as interest free loans.I have filed a grievance with the BBB and the state of Mississippis Attorney General Lynn Fitchs office stating the above issues. Had Viking been upfront in the beginning and honest about availability, adjusted their payment policies to reflect the uncertain supply capabilities and provided repair parts for defective shipped appliances this would have felt more like a partnership instead of a grab and go sales deal.

Im very happy with Viking Range. I bought it from a wholesaler and the experience with them was positive. The range is beautiful. Aside from its aesthetic, its functionality is my favorite too, being able to boil water in two minutes. Its everything that I was hoping for and Im very pleased with it.

Viking was running a special so I bought my range from them. I got a free under-the-counter microwave which is what I was needing at the time. I was redesigning my kitchen. I like the range and Im using gas instead of electric. Its been good except for the main door. Whenever it closes, it doesnt always turn off the light so I have to push it close a little harder.

The installers didnt convert my unit from natural gas to propane. And that caused a lot of problems for us and the oven. The oven produced a lot of soot on the backsplash and that led to me calling about it. And then they discovered that it hasn’t been converted the right way. Though Viking did not install it, they ended up replacing the unit. Since then, its been just fine. My builder was involved in the negotiations to get a new one. I dont know how Viking responded to that request but I got a new one and I didnt pay for it. And before it came into my house, it has been converted. We like it, and it seems to be working. Im relatively pleased with the product itself.

I really like my Viking range. They’ve updated them over the years and tried to make them a little bit easier to clean since this is not self-cleaning type which is fine with me. Its very even cooking and heats up quickly. I like that its sturdy. The grates are really heavy and I know that theyre solid and not going to bend on me. The salesperson did a great job and was very helpful. I had a huge double oven that had a grill on it. It worked really well, and I really liked it. I only had it serviced once. It was having a little trouble igniting. The sparks would fly but it wouldnt ignite. Some guy came out and fixed it and it was fine ever since. So in our second home, I got another Viking. Its the oven and a half on the bottom. Its not quite as big as the other one but both places have been great. It has little lights on top of each control knob, which my older one didnt have. So at night when the whole kitchen is dark, it’s almost like a little night light which is cool. I also like that its not electronic. I get to turn the knob and tell it what to do. It doesnt ask me questions. I have the Viking range hood as well. Some people do Wolf, some people do Dacor but I like Viking. They have a good reputation and its restaurant quality for the home. Im really happy with them.

The Dishwasher door broke within 5 month. The dishwasher does not clean well and has a musty smell. Stove grate is chipped and rusting within 5 months. I am not happy. With the quality of your product for the price I paid I thought it would be better.

New home with all stainless Viking appliances. Microwave great. Electric range, dont like the electric but good product. Refrigerator model RWFVRF1 with interior water system. This appliance has leaked since day 1. The water pooled in the bottom shelf of lower freezer section, iced up, and leak out onto floor often. Had appliance center come and put new drain tube in, which resolved this issue. The ice maker never made but a few cubes, and leaked within unit. The ice maker stopped working and now another $180 for repair. Now that we have ice, we have bigger leak problem onto floating wood floor, which now swelled and needs $1,600 repair. Really looking into replacing the fridge, but may need another Viking to match other appliances. UGH. Viking has been awful as to responding, nothing after trying to contact up to 28 times. They always refer you to appliance centers to fix - $$$ and still leaking. Maybe this is a fluke and the product is good, but not sure how to move forward here.

We had purchased a Viking range and dishwasher about four years ago. We had a commercial refrigerator but didn’t know that Viking had refrigeration at that time. We got rid of the commercial one and I looked up Viking and found this refrigerator. I love the lighting in the refrigerator. Ive also never had a freezer on the bottom. I don’t get into the freezer nearly as much as the refrigerator so I love that feature because I dont have to bend down to get into a crisper. The space in it is amazing. Ive had the side-by-side where the freezer is on one side and the refrigerator is on the other and theyre just wasted space. This French door is very easy to clean, too. I take a soft-butt towel and use a microfiber towel to dry it and Ive got the surface cleaned in two minutes. We had been with Sears for years for our appliances. Weve been in our house for 24 years so this is our second round of appliances now. We had 10 more brands and I wanted something on a higher end. It took me six months to pick something up because I read reviews and Viking had great ones. We decided to switch to Viking for our kitchen appliances just from appearance and reviews. The downside was there wasn’t a store near us where we could go in and put our hands on the product so we ordered through a store that was an hour drive from us. But, their customer service is great. The first dealer that we contacted was closer to us but they werent as willing to help us over the phone as far as measurements because we were going from an electric to a gas range. We ended up in the Silt. Their staff did all the measurements and how the gas line had to be in. He went above and beyond over the phone and worked with my husband on it. Then, they delivered, set up and tested everything. It was a good experience.

I purchased a Professional Series Viking Range this past summer. Used it very little until the holidays came and day before Thanksgiving, it pooped out. So long story short, they got it working for a few days then 10 days before Christmas and all the house guests, the oven stops again. Parts ordered over 10 days now and no one seems to know where they are. The people who are contracted to service the oven are most definitely not the problem, it is Viking. This company has bar none the absolutely worst customer service I have ever encountered. They do not return calls, they put you on hold for literally hours. No one seems to know anything about anything. Even their supervisors are bad. All you can do is leave a message. It is a true shame that a company that is representative of how things are done in the United States of America has screwed it up so badly. They are apathetic. Too bad because not every American company is this bad. I have had a much better customer service experience with my foreign made TV. I would recommend that just because you pay top dollar does not guarantee you will get great service. They are the worst.

We have seen Viking in new houses and we liked the look and the reliability. Our range was delivered last year and we installed it a couple of months ago. Its heavy but we got it moved in all right and the installation was easy. We switched over from electric to gas and we really like the gas stove part of it because it feels industrial. Weve been real happy with it and the only issue weve had is a light bulb that burned out. We havent had anybody locally to come out and repair it yet. Weve been trying to contact the people at the place we bought it from or the local shops that work on Viking but we havent had heard back from them. They suggest we dont replace the bulb because its still under warranty, and so were waiting.

The Viking dealer was great to work with and I had a very good experience. It was good customer service and quick delivery. Also, I like the power burner on the range.

The Viking dishwasher was free with purchase of Viking range. I love it! Cleans excellent and is whisper quiet. So happy with this dishwasher!!

We purchased a free standing Viking Professional Range for our kitchen remodel. After a couple of years the griddle went on one night by itself and started a fire in our kitchen at 3am. Needless to say this was a harrowing experience. We had to have our entire kitchen and living room cleaned and repainted. The response from Viking was to send out a repair guy and change the control. Viking offered nothing for the cost of the fire damage and pushed back on helping out with even providing a new griddle cutting board.A couple of weeks ago the replacement switch went off by itself in the middle of the night again. Causing a second fire in our kitchen at 1:30am. We have contacted Viking and they offered to send out a repair company to replace the control again. We want this range removed from our home. This Viking Range is dangerous. There is a national recall on these. Look out for their expensive junk.Viking was bought by Middleby a few years ago. Since then the products are truly not worth it. They are cheaped out cost contained products at a high price. They put some stainless steel fronts with nice logos and call it professional. It is very poorly made unreliable sparkly stuff. Run from this place. Dont walk. Buy a Wolf or a Samsung not this junk....

My son has a Viking range and I also saw it in other homes. I was pleased with it and I got one, too. I went to a company thats a distributor of Viking Ranges and their reps were very good and patient, so I ordered from them. Their salesman was not having to win me, but he kept in touch with me and was very good. The range was installed a couple of months ago and I love its sturdiness. I like its quality and burners, too. Its features are really simple. However, they set the igniter too far away and it wasnt adjusted properly from the factory. So, I had to call them to adjust that and my experience went smoothly. I would recommend Viking Ranges.

I like the look of Viking Refrigerators and it was a right fit for what we needed. So we got a package deal from them and ended up getting two refrigerators. They’ve been great up until a month ago where unfortunately, one of them malfunctioned. The refrigerators are in our vacation home, and the gentleman who came out and checked it said the foam came loose and got caught in the fans. There was no coolant happening and no fans were going off, and it was heating up the temperature so all of the fixtures on the doors cracked from the heat. The food in my refrigerator also cooked for about two weeks, so it took 11 hours for the cleaners to get it cleaned and it still smells.I was still hoping that Viking will get it fixed, but parts have to be ordered and the gentleman who came out and told me to put coffee or charcoal in the refrigerator also said that the inside of my refrigerator got cooked. Its now beige and is off color. He said if I can live with that, then my refrigerator will probably be okay. But I was asked what I wanted and I said Id like the refrigerator replaced because it’s clear that theres something wrong and they came out and confirmed it. But theyre going to send all the pieces to put it together, and thats very silly to replace all the stuff as I don’t think my refrigerator is going to be all right because of the inside coloring. Its going to cost them as much for each of those drawers because everything inside the refrigerator wasn’t metal and most of the shelvings cracked and completely dropped to the bottom of the refrigerator, smothered in whatever food I had there, and it was just not good.My second Viking refrigerator, a small one that’s on the counter by my stove, also decided to kick out, which is weird because Viking is usually a very good product. The tech said he’s seen it on three others in his time and he’s worked for 20 years on Viking, but he’s never seen it this bad. So I hope they do the right thing and replace the product because it clearly was faulty. I think its a great product. Its sleek and I loved it, but Im still a little frustrated. Its been two weeks and I haven’t heard anything back, so Im going to call and see what was happening with my refrigerator.

We have had this VDSC548T6G range/oven for about 3 years. The ignitor on the left front burner takes over 1 minute to light and often does not light at all, this is the only burner of the 6 that has this issue (part is a DSI module). Over Thanksgiving the oven knob/electronic module stopped working (part is Electronic control module). We called a service technician who claimed the parts were no longer available. Anyone have any suggestions for purchasing parts? This is so frustrating.

We built a new home in 2011 and cook and bake regularly. Wanted what we thought were the BEST Appliances in the world but to our surprise the refrigerator and the dishwasher are the WORST!!! Our warranty ran out in August 2014. I called Viking to help us with the cost of the computer board in the refrigerator that doesnt work which means my refrigerator and freezer do not stay cold. The dishwasher takes hours to go through the shortest cycle, horrible! Shame on VIKING for not standing behind their product. I would not recommend anyone to purchase Viking Products.