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Haier Washers. Make any room a laundry room with their 24” front load laundry pair. With a ventless dryer option and stackable washer and dryer, their configuration is flexible to your needs. Simple, intuitive controls from the LCD screens makes laundry as easy as possible. They include hundreds of customizable cycle combinations for every type of load. Plus, they’re WiFi connected, a smart home choice.
Related Troubleshooting Pages:
Haier Refrigerator Troubleshooting, Haier Range Troubleshooting, Haier Washer Troubleshooting, Haier Dryer Troubleshooting, Haier Microwave Troubleshooting, Haier Dishwasher Troubleshooting,
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I think some of the negative reviews regarding this product are from consumers who don’t know what to expect with a combo 2in1 ventless washer/dryer. This machine has exceeded my expectations. My previous machine took an hour to wash and 4 hours to dry and was more expensive than this one. As long as you don’t over fill the machine you can wash and dry a load in 3 hours and they are not wrinkled if you get them out immediately. Obviously it’s no where near the type of machine you put in your house but for an RV, it works great. I’ve had it a couple months and do 1-2 loads daily as we are full time rv-ers. As long as you know what to expect when purchasing this type of machine, it performs exactly as expected. A lifesaver when you have 2 kids and a pet in an rv.
I didn’t want to have to resort to posting on such a public forum but I have had no choice but to do so! I purchased a Haier machine in April 2018 and 6 weeks later I had issues with the machine, where it was overflowing with water 4 times in total which caused watermarks to my carpet. I had a Fisher and Paykel approved technician who came out and had a look and completed a repair and left. The machine continued to overflow again and the technician was out again and in his report said that the sensor that monitors the water level was faulty and he suggested a full machine replacement. In August last year it was replaced with a like for like (the same machine) about 8 months passed when number 1 issue on the 2nd Haier unit happened where the spin cycle would shake the unit vigorously as per video. The technician was out again and replaced the barrel inside as this was not balancing (again manufacturing issue).3 weeks later issue number 2 on the 2nd Haier unit happened and the machine wouldn’t drain the water. The tech was out again and replaced the water pump, again manufacturing issue. Another 3 weeks passed and issue number 3 on the 2nd Haier unit happened where the spin was again like how it is in the video. The tech arrived again and replaced the shocks. 2 weeks later we arrive at issue number 4 on 2nd Haier unit occurred as you can see below .... vigorous spin. The tech just arrived and told me he has already replaced all parts therefore he is going to put in his report and request for a brand new 3rd unit to be replaced!!! All throughout this entire journey I have spent hours and hours and hours on the phone with numerous staff members who have promised the world and promised to call me back and they never did, only Aleni who is awesome. You should have more of him! I am always having to call to follow it up.Every time I have booked a technician I have waited for 1 to 2 weeks for an appointment to be seen and without a washing machine for weeks on end maybe even months as waiting for parts and appointments. I have been given a $100 countdown voucher for the “inconvenience” and over a year later I’m still waiting for my carpets to be cleaned as a result of issue 1 machine 1! This is shocking! The manager Sue never calls me. She avoids me, I have spent an hour explaining my situation every time I call. As we know Haier brought fisher and Paykel and due to all these issues and me having no trust in this brand I have asked them to replace me with a fisher and Paykel branded machine but they refuse to, they told me I have to buy a brand new fisher and Paykel machine as their policy is like for like ...Do not get me wrong. I don’t care that Haier is cheaper than a fisher and Paykel machine and I would be happy to have the Haier if only it worked but it doesn’t ... so I’m purchasing a new machine as we speak ... Fisher and Paykel off my own back and I will fight this all the way. Please be mindful. I have had 6 tech visits = $115 each visit total: $690 plus 2 replacement machines $1096 plus Countdown voucher $100. Carpet clean from overflowing of water $120. Hours upon hours of time on phone with your staff = cost of wages with a total cost to the company of $2106 plus wages for staff talking to me.Cost of Haier unit that I have, today’s price $548. Cost of replacement unit from fisher and Paykel is $939 plus delivery $85 = $1024 the difference between the two prices is $476 so that means over a price difference of $476 the company has spent $2106 plus wages on arguing the point of replacement ... ahhh come on already any primary school child would be able to work the maths out on this one! I hope this post reaches the powers above whom will agree if they have common sense!
I bought a Haier washer (encore) 1 1/2 years ago from ABC Warehouse in Elkhart, IN. 1 and 1/2 years later, the drum basin dropped 2. It wont rinse and spin. Model #RWT350AW. I never even used the extra large load. Im stymied, after doing laundry for 2 people for 5 years, leaving my old washer in the home I sold. Why such a sudden breakdown in a new washer? I called ABC, no info on the techs to fix. I called Haier, no service care in Indiana. Burnt up the phone trying to find a tech to fix. $214 for Sears to fix and warranty parts and labor for 1 year. What other choice do I have?! 1/2 the price of the new washer on sale. Trust me, it was installed right and I know how to wash clothes. I didnt ask them right when I bought it. But the salesman surely talked it up before I paid for it. Big mistake.People out there buying a TV or any other home appliance, ask for a year in advance. Parts only might be whats covered and that could be a lot of cash. Plus, finding a tech to service it might be tough. Ill never buy from ABC Warehouse again. Live and learn my friends.
We bought this appliance set 04/12. A few months later, we had our first problem with the machine; it tore our clothes, pulled out threads, and did damage for more than $400. We had parts replaced more than 3 times. After many calls, I spoke with the manager and asked for a full refund. He told me that he would send out the information for the refund. I never received a phone call, email, or letter. No one contacted me for more than a month. After a phone call today (I called), 05/21/2013, I was told they didnt contact me because they had it in a file - that I didnt want that insurance (I paid for an extra 5 year warranty!). The truth is that I told them I dont want the machine! That was their excuse for not contacting me for over a month?! The truth is that I told them I dont want the machine set! I wanted the full refund. Today is May 21, 2013. The machine is still useless, and I still dont have a working machine, or the full refund, and no refund for my torn clothes. The only thing I heard from them is, Sorry that happened. Sorry does not pay for my damaged laundry or public laundromats that I am forced to use now. I complained many times, and I called but nothing was solved. The only thing that they offered was a new same type of machine that I dont want! Is there any help out there on how to solve this problem? Im very afraid to agree with them on a new part or replacement of the machine.
Tight fit but we made it work in our 2005 Winnebago Journey 39K
I had registered a complaint for my washing machine for not functioning in the month of May 2014 but it is not yet resolved. My phone was not answered frequently when I had called... And when received it was promised me date and time but never attended... I prefer never to buy HAIER PRODUCT in future...
My Name Is VINOTH, Im From Chennai. Last 8 year back, I buy Haier washing machine. There is no any problem but 19/11/2015, I have problem, washing machine not working. I call Haier customer care, they say technical person comes on 24 hours but there is none responsible. And I call day after day, 29/11/2015 no responsible technical person. Please friends dont buy any Haier product. This is worst company, worst customer service.
I bought the set of Haier Washer and Dry from HH Gregg November 15, 2012. All was fine until one Sunday the washer no longer would drain or spin. I contact Haier and they issued a call ticket number for my local service company ARC Service in Richmond VA. I began reaching out to them and it took 2 business days before anyone would answer the business phone. No voice mail and the email address they gave me was bouncing back. Once I set up an appt. they sent out a service tech. He looked the machine, said it was the compositor and they would order this part. Four days later without any word from the service company I finally was able to get them on the line. A new service tech came out the next day, mind you this has been well over a week now, and he installed new compositor and this did nothing to the machine. Service tech I heard on the phone with his boss going back and forth. They took the tub out of the washer, found nothing jamming the motor. Now they believe it is a motor or control panel. They can only order 1 part a time and was told it would take 2-3 weeks to get the new motor. I am getting absolutely no help from Haier. When I call I am told nothing they can do. Then I am once again for the last 2 days trying to get a hold of my local service company ARC Service and no answer. This is beyond unacceptable. This morning I called HH Gregg to log a complaint and will be waiting for them to contact me through their vendor control department. I would recommend no one purchase a Haier Appliance or use the Richmond VA based service company ARC Service.
It was everything I had expected. The dryer time is long but that was indicated on the reviews I had read.
I bought a Haier Portable Washing Machine HLP23E. Worked great for a while. Then it started going through the same cycle over and over, until finally, it would rinse and go through that one 2-3 times and finally spin. Then it didnt drain and would kick to the next cycle and start filling up, flooding my house. When I reached in the washer, it shocked the ** out of me. Ive been calling Haier for two months now, and each time, they say Oh, someone will contact you in the next three business days...NOT!!! These folks warranty SUCKS!!! I want my money back!!! Lying bunch of people. If you cant get me a repairman, send me a damn new one!!!
I bought a washing machine in September 2012. My washer was still on warranty when it broke after four months. They sent a technician from a local authorized dealer. So far (8 weeks later), my washer is still down. I had eight visits so far to repair it, and they still can’t figure it out what is going on. They keep replacing parts (probably worth more than the actual washer). I talked to their customer service so many times, and it is the worst customer support I have ever dealt with. I understand that machines break, but this is more than ridiculous now. Stay away from this company as far as you can.
I purchased my Brada washer January 2014. I have used it for a year and a half and it will not spin. Can hear it trying to catch but it cant. I am assuming either a transmission issue or gear. Service call is set for Friday and already out $100.
I love the fact that I don't have to take the clothes out to dry them
This all in one machine is a really space saver.
Installed washer and did not work. Technician came out 5 days later to inform me that the unit needed a whole new board (A BRAND NEW UNIT NEEDS ANOTHER BOARD). Called the manufacturer requesting a new washer. They insist that I try new parts first (could take from 1 to 2 weeks) before resorting to new washer. I explained that this is for a rental unit and my retro has already been without a washer for a month. They did not care. Im very angry.
If you plan on purchasing a Haier product, buy the best warranty offered by your retailer. Their product is crap! My washing machine is 10 1/2 months old and has needed repairs three times already. My warranty is about to expire in 6 weeks, and I am not offered by Brandsmart or Haier the possibility of getting an extended warranty. Reading all the comments on this page and seeing what customer service Haier has to offer, I would avoid Haier all together!
I brought a washer 7 months ago, and it already stopped working. It is still under warranty, and the customer service rep agreed, and said she would get someone out to fix it. The problem is, it is going to take 10 days to to get them here. That is pitiful and unacceptable, but I dont have any recourse, but like it. If you are going to a buy Haier, remember, their service is bad.
I bought this product a year ago. Right at the year mark, I started having problems with it. I called a repair person that Haier suggested in the area I live and he described exactly what was wrong with my washer without even coming to see it. He said it was not unusual for these washers to have that problem. What is happening is that no matter how leveled the load is, it is sensing it as unleveled. Do not buy this product. Now I have to pay, on top of the $300 plus that I paid for the washer, $80 to get it repaired!
Haier Washer no GWT460AW - I have had washing machines for over 50 years and never had one like this. Thought it might be erratic due to some energy saving feature but in the spin cycle it sounded like a jet engine starting and stopping and even with light loads like 2 bed sheets and 3 towels it would jam up and stop. Then I heard this sound like a gun shot but the spinning tub broke loose and washer hit the wall, top came right off the washing machine and the side of the tub was pushed out.
I so wish I wouldve looked at the reviews before this Haier washer was purchased. Only after one month, the washer makes a lot of noise. While washing, it would wash and stop, then wash again. Same for the spin cycle. Customer service SUCKS. They just gave us the runaround and gave us different numbers to call only to be put on hold. FINALLY, I was given a local number to call and he told me itll take five days to get in touch with me, and if I dont hear from them within the five days, to start all over again a call back. One of the numbers we called told us that Haier products were on the BOTTOM of the list, meaning WORST products. Why pay for a five-year warranty for appliances that dont work in the beginning? Haier products SUCK. We were better off keeping the old washer that you had to spin the clothes twice. :(
Here it is. 2 years and 2 days later, the phone number on the web site is one number short to be dialed. I never got my $100.00 rebate. And the wash/dry combo still does not dry the clothes. I cannot get anyone to help and no one will work on it that I know of. I never got a book with it so I cannot even look up trouble shooting. I spent $796.50 to wash clothes and hang dry them!
I purchased a washing machine for my dad and after 2 months it broke. Two repairs later, same thing except I had a flood in my dads Laundry room area. I was told by the company that a review has to be made for a new unit but 3 days have passed by with no response yet the dirty clothes are piling up and my dad is elderly. After being a long time buyer of their products, you would think they would act accordingly.
Here it is, February 5, 2011, I am again searching the internet for parts and a repair service (if any) for the Haier xqg5011 washing machine that I purchased for approximately $800 in about early 2006 which is yet again dead. I kept the blasted machine even though it barely works and the handle snapped off (cheap plastic door-locking mechanism and so snapped off years ago; have to use butter knife or flat-blade screwdriver to open door) I kept it only to wash small loads of socks and underwear, since thats all the machine can handle. Everything else (shirts, pants, jeans, sweaters, t-shirts), I have to cart to the laundromat, just like before I paid $800 for this piece of garbage. It still overflows and floods (and causes damage to my apartment floors and to the apartments below mine). Prior to its death again a few days ago, I had to check it every five minutes when using it to wash 5 or 6 pairs of socks and 5 or 6 boxer shorts to make sure it didnt overflow. Only thing I can say is buyer beware of Haier!