On 8/4/2020 a 2-ton Lennox Merit series single stage Heat Pump model number ML14XP1-024 was installed in my home by Ronk Brothers Heating and Cooling at a cost to me after rebate of $9359.23. On 4/19/2023 I happened to walk past the outside unit as it began to run and I noticed a strange noise coming from it. I called Ronk Brothers and they sent out a tech on 4/21/2023 at a cost to me of $270.41. He diagnosed that the unit wasn’t operating as a heat pump and my house was only being heated by the emergency heat strip. The faulty part was ordered and the tech and his service manager came to complete the install. Unfortunately the problem had been misdiagnosed and a different part was required.

I have 2 Lennox XP25 Heat Pumps. They were suppose to be the top of the line. They fail quite regularly. Each has had a variable fan motor changed, one 2 times. One is leaking some coolant now. They are 5 to 7 years old. I would not recommend the Lennox brand for any heat pump. When these die, I will never replace them with Lennox and I will always tell my horror stories to anyone. Just tonight another failure....who would have thought. Shame on me if I ever purchase one of their units. I would refuse even if it was gifted for free. The repairs are enormous in cost. I am surprised that they are still in business. Maybe they will get bought by a foreign company who can put quality in their product.

In 2017 I had a Lennox system installed in my house. I used a company called ACE in Fairfax, VA. The specifics on the a/c system are here: Installed 11/30/2017. LENNOX HEAT PUMP (Out Door Unit) Model 14HPX-030-230-21 Serial # 1917K29252, LENNOX AIR HANDLER Model CBX25UH-030-230-10 Serial 1717L14293, LENNOX ELECTRIC HEAT KIT Model ECB25-12.5CB-P Serial 3017D02647.

Purchase my home in 2021 which was built in 2015. Previous homeowner had one of the two AC evaporators replaced under the Lennox class action suit. It failed within a year of being replaced. The second unit failed this week due to massive leaks. Both units are less than 8 years old. Was quoted $4k just to recharge the systems in order to find and repair the leaks. No thanks! Done with Lennox! Will never buy one nor recommend them to anybody. $26k later and I have two brand new York inverter heat pumps with 10 years parts and service warranty. Want to get screwed over? Purchase a Lennox.

We have 2 combined units with Heat Pump and Cooling. Every year we are having to replace parts and get them repaired. We just got told today that the latest issue was going to cost $900 for a part to repair the AC. I don't know any of my friends or neighbors that have this issue with their HVAC. Last week we had to have the other unit fixed. Some of it was covered by parts warranty but we still had to pay about $700 for stuff that wasn't such as more coolant. How does my Car's A/C go 7 years without any failures while it is flying down rough roads but a unit that doesn't move is constantly breaking down? Don't buy Lennox.