If you're looking for help fixing your Napoleon Gas Fireplace, look no further! Our comprehensive Napoleon Gas Fireplace repair guide will explain common issues, provide tips, and maybe show you how to repair your appliance.

For the home, kitchen and beyond, Napoleon manufactures appliances that homeowners have come to trust. Even a trustworthy appliance requires occasional maintenance or repair, however. If you’re in need of Napoleon appliance repair from experienced professionals, your local Appliance Helper can help.

Make sure the gas is on. 
Seems simple, but the gas valve could have gotten turned off for any number of reasons over the summer or since it was last used. After turning it on, wait a couple minutes, and then try lighting the fireplace again. If you're smelling gas, then shut it off. The safest course of action is to have a professional come out and quickly resolve this. 

I shut off my gas for the summer. Can I turn it back on? 
Some people like to shut off their gas during the summer months. This is unnecessary and doesn't save you any money. But if you prefer to shut it off in the spring, then hire a professional to get the pilot relit. 

Where's my gas shutoff valve? 
The valve is usually located at the floor below the fireplace, or in the wall operated by a key. If you just moved to this house or can't find it for some reason, call us up and we may be able to help you find it over the phone. You are safer leaving this work to a professional. 

Check the batteries 
If your fireplace remote isn't working, sometimes it's as simple as changing the batteries. There are also batteries at the receiver end, located under or around the fireplace by the controls. Check your fireplace manual to locate them. 

Make sure the flue is warmed up 
To warm up the flue, leave the pilot on for at least half an hour, and then try turning on the fireplace again. 
Especially if you have a B-vent fireplace (as opposed to direct vent), a cold flue can prevent the fireplace from lighting. This is common if it's been a while since you lit the fireplace and the pilot light was turned off. If you have a standing pilot, this means your pilot is always lit, so a cold flue shouldn't be a problem. 
But even with direct vent, if you have an electronic pilot, it may have gotten turned off. You can prevent this in the future by setting it to "winter" mode, which means it will always be on. You can tell if you have an electronic pilot because it makes a clicking sound for a few seconds before it lights. 

Get Your Fireplace Back 
The bottom line is, gas fireplaces are far more convenient and easier to use than wood-burning ones. They're much less costly overall, since you don't have to buy wood, and have less environmental impact. But they do require regular service and upkeep. So if you haven't had any service or cleaning for several years, that’s likely to be the source of your problem.

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