If you're looking for help fixing your Napoleon Gas Fireplace, look no further! Our comprehensive Napoleon Gas Fireplace Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.

Flame is a blue, lazy, transparent flame. Blockage in vent. 
• Remove blockage. In really cold conditions, ice buildup may occur on the terminal and should be removed as required. 

White / grey film forms on glass. Sulphur from fuel is being deposited on glass, logs, or surfaces. 
• Clean the glass with a recommended gas fireplace glass cleaner. DO NOT CLEAN GLASS WHEN HOT.  
• If Sulphur deposits are not cleaned off regularly, the glass may become permanently marked. 

Exhaust fumes smelled in room, headaches. Appliance may be leaking exhaust fumes into the room. 
• Check firebox glass door was properly reinstalled after cleaning If not rectified, turn off appliance. Contact a qualified technician. 

Pilot will not light. Makes noise with no spark at pilot burner. No signal from remote with no pilot ignition. 
• Reprogram receiver code. 
• Replace battery holder (including switch), if applicable. 

Pilot sparks but will not light. 
• Gas supply. Contact a qualified technician. 
• Out of propane gas. Fill the tank. 
• Remote control (if equipped). Follow reprogramming instructions for specific remote installed with your appliance. Replace remote control. 

Battery holder (including switch) is in "off" position; burner comes on. 
• Battery holder (including wall switch) mounted upside down. Reverse. 
• Battery holder (including switch) and/or wire is grounding. Replace. Check for ground (short); repair ground or replace wire. 
• Faulty wire. Replace.  

Remote control and/or battery holder (including switch) is not functioning properly. 
• Remote control lights but no spark or flame. (Remote is locked out). Reset by turning power source off then on. 
• Battery holder (including switch) or remote has low battery. Replace batteries. 
• Error with synchronizing. Reset battery holder (including switch) and remote control. 
• Remote too far away from battery holder (including switch). 

Flames are very aggressive. 
• Door is open. Ensure door is secured properly. If not rectified, contact a qualified technician. 

Appliance won't perform any functions. 
• No power to the system. Check breaker to verify it's in the "on" position. 
• Battery holder (including switch) in wrong position (if equipped). Verify that the 3 position switch on the battery holder (including switch) is in the remote position (middle). 
• Battery holder, battery holder (including switch) and/or remote control isn't operational. Check battery power and battery orientation.

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