Napoleon Furnace Troubleshooting
Napoleon Furnace Troubleshooting

Napoleon Furnace Troubleshooting

If you're looking for help fixing your Napoleon Furnace, look no further! Our comprehensive Napoleon Furnace Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.

Not heating?  
Most likely, either the electrical system providing your furnace’s power has shorted or the power switch has blown. Try resetting your furnace’s circuit breaker. If it has blown, you will need to replace it. 
The furnace’s igniter might either be cracked or faulty. Check the part for cracks, if it is then replace the igniter. If it isn’t cracked, use a multimeter to test for continuity. 

Cycling irregularly?  
Your thermostat might be adjusting incorrectly, causing the furnace to cycle on and off too often. If your thermostat has an adjustable calibration scale, adjust the heat anticipator. If this does not stabilize the unit, you may have to replace the thermostat. 

Not blowing hot air? 
Your blower motor may have completely burnt out. If this doesn’t seem to be the case, then the connecting belt may have simply broken. Test to see if power is reaching the motor. If it does, but isn’t running, the motor has likely failed. If the motor runs but air doesn’t move, the connecting belt has probably broken. You’ll have to replace the belt. 

Blowing too much air?  
The control board regulates the amount of voltage that reaches each functioning part. If the relay that controls the blower motor has failed, it will continually send voltage to the motor. Replace the control board. 
The contact that controls the blower motor on your thermostat may be stuck closed, causing the blower motor to run continuously. Use a multimeter to check for continuity. If it appears the thermostat is the issue, replace it. 

Leaking water?  
Check the drain pipe.   

Starting and then stopping shortly after?  
Your furnace’s flame sensor monitors the burner, detecting whether a flame is present. If it is either defective or dirty, it will not be able to detect a flame. If dirty, clean the sensor using a fine abrasive pad. If faulty, replace the flame sensor.



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Product Reviews:

As a contractor, I love installing Napoleons. Contrary to the 1 And 2 start
As a contractor, I love installing Napoleons. Contrary to the 1 And 2 start reviews these furnaces are not loud unless you have a improper installation. Every time I install the 9600 the customers comment on the quite operation compared to the last furnace. I have yet to have any problems because my installs are proper. Every complaint I see in the 2 star rating is nothing less than a poor install. The over heating is because the fan speed is set too low or the return air is choked up probably because of a filter that is too restrictive or need changing or the installation was not cut out enough. Or the home owner does not clean his ducting and the high limit and heat exchanger is filthy. Again it has nothing to do with the product the Napoleon 9600 is a great product in my opinion they are the best furnaces out there and I have install many different brands.
Published: November 15, 2020
Arc plumbing.INC
Source: napoleonheatingandcooling.com

Best furnace I have ever owned. The house is actually warm now, including t
Best furnace I have ever owned. The house is actually warm now, including the second floor. And no more cold/hot temperature swings as the two stage motor keeps the temperature steady and so comfortable. Saving money on the gas and electric bill as well as it is so efficient. I would highly recommend Napoleon furnaces.
Published: December 1, 2018
Brian
Source: napoleonheatingandcooling.com

We had an 23 year old furnace, the pilot ran all the time, was only 67% eff
We had an 23 year old furnace, the pilot ran all the time, was only 67% efficient and cost hundreds to run every year. This new Napoleon Furnace work great it only turns on when it needs to, it's so efficient with two stage heat I have already seen huge saving on my heating bill.
Published: October 1, 2018
Emil
Source: napoleonheatingandcooling.com

I've had this furnace now for about 4 years. Quiet and keeps the house
I've had this furnace now for about 4 years. Quiet and keeps the house nice and warm. It's a furnace that once installed you basically forget it is there, as there are no issues with it. I picked the 9600 as I use propane and I need to keep my operating cost down. I installed an ecobee thermostat last year and they work great together. Both the two stage valve and the ECM motor I highly recommend and this furnace has it.
Published: December 1, 2016
Thomas
Source: napoleonheatingandcooling.com

Best furnace. We had two of your furnaces installed in our house that we ju
Best furnace. We had two of your furnaces installed in our house that we just bought and we think they are really great. we had on installed at our old house before we sold that house as well. excellent product.
Published: November 1, 2015
happy family
Source: napoleonheatingandcooling.com

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