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Napoleon Gas Grill Troubleshooting
If you're looking for help fixing your Napoleon Gas Grill, look no further! Our comprehensive Napoleon Gas Grill Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.
FIND OUT WHETHER IT’S THE WEATHER
Is the day damp, cold, or possibly both? Look, you don’t like being cold or wet, and neither does your grill. If you’ve noticed that yours doesn’t like to light on days that remind you of London fog (no not the delicious warm drink) there are a couple of reasons that your grill may not be lighting. Your grill may have trouble lighting in the damp weather because our nifty JETFIRE Ignition System has a ceramic base for the electrode where the spark comes out. Although that ceramic base is ideal for helping the JETFIRE Ignition System light your grill, it is porous and will retain moisture. If this is the case, manually light just one burner using a match, and leave the grill on with the lid closed for 5 minutes. This will warm everything up and dry it all out. The grill will happily light from there.
WHY DOES LOW FLOW HAPPEN?
It can seem like an arbitrary and frustrating thing to happen when there may be nothing wrong at all, however, it is a necessary safety precaution. In case there is a leak, you don’t want excess amounts of gas hovering in your grill when you go to light it. Your eyebrows wouldn’t be very happy, to say the least. When your regulator detects the excess flow of propane, abnormal to usual flow, it will reduce the amount of gas released. This leads to weak flames and low heat.
REASONS FOR LOW FLOW:
• This sometimes happens when the valve is opened too quickly.
• This sometimes happens when the burners are on before the propane tank is opened.
• This sometimes happens when the propane is shut off before the knobs are turned off.
• This sometimes happens when the control knobs are left on after grilling.
HOW TO FIX LOW FLAME/HEAT ON A GAS GRILL
You can fix low heat and low flame on your propane grill easily by performing a regulator reset. Follow the easy steps below to reset your regulator.
1. Start by turning everything off, including your gas flow at the tank.
2. Disconnect the regulator from the tank and allow everything to sit for about 5 minutes.
3. Reconnect the regulator to the tank and slowly open the valve all the way.
4. Wait for 30 seconds before trying to light the grill again.
FURTHER TROUBLESHOOTING
If you’re still experiencing trouble with your flame height and heat output after performing a regulator reset or two, try these troubleshooting tricks.
• Cleaning out your burner ports and the burner tubes with a venturi brush and the cleaning kit that came with your grill?
• Checked for a leak in your fuel supply? Use soapy water and a brush to check your fuel lines for a gas leak that may not be tripping the sensor in the tank.
• Checking your fuel levels. Is your tank empty?
• Checking your propane tank for the expiration date, dents, and rust, it may be time to replace it.
To avoid tripping the safety on the regulator of your propane tank, remember to turn off the grill’s burners before the propane when you’re done grilling, and when you’re turning on your propane to begin your cook, turn the gas on slowly, all the way, then back it off about half a turn so that it won’t get stuck on. Have you had to do a regulator reset before?
SOURCE: napoleon.com
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Love this grill I previously had an Weber summit 670 which I loved and thought it would be hard to beat but Napoleon did it Love the lighting feature searing on the side And the quality. The ease of assembly with the use of the packing materials to help with a bigger cooking area and warming rack. The lighted knobs that remind you which on is lit is so great when you turn everything off. I would definitely recommend this grill if you can't decide between the Weber summit s 670 and the Napoleon Prestige Pro 665RSIBNSS-3
We have had this grill for around a month and have used only a few of the features. However, the delivery and setup were as promised and the looks and features are exactly as described. It is a beautiful grill. We are needing to take some time to getting used to having a sear burner but I am sure that will come with time. The main burners were a dream to work with. We love the look of this grill and our friends and neighbors can't stop looking! The lighting on the grill and in the cabinet is SO helpful and the lighting of the knobs just makes this grill stand out. We love our new grill! We can't wait to try the smoker and rotisserie accessories as well.
I have tried out all of the features of this grill and found them to be very good. Temperature control is excellent, ease of use is wonderful, construction is of the highest standard. (The smoker performs beautifully!) This is a really fun grill to cook with. Issues I have found are the tendency for oil or grease burn from the drip tray. The work around is to maintain a cold side and hot side of the grill when barbecuing. Also, the rear burner does not lite using the built in electric ignition.
After a bunch of reviews I went with this grill. I also never dealt with BBQ Guys before this purchase. The customer service was awesome. The grill arrived on time and I was kept in the loop from BBQ Guys and then the shipping company called me to confirm. I previously had a Webber and this grill provides so much more. The sear station is used all the time along with the rear burner. I also love the built in smoker box & I have used the optional charcoal tray. The lights are awesome and gives the grill that WOW factor.
So far so good. I don't know of the low compartment will last because is not stainless steel but I hope the warranty takes care of that. The burners are super powerful and I'm enjoying a lot the smoker and the charcoal tray. I recommend to buy the cover.
