Just got a new FP & Furnace with Napoleon. Had a great experience through and through. I'm surprised about the bad reviews here. My sales person was great and the install time was decent. Would come here again!

Delivery was very fast. Flame is very nice and adjustable. Wife likes the heater. I was able to hook it up to Alexa through my harmony. It was fairly easy to install. It didn't throw my breaker when plugged into the wall with the heater on. It's best handled by two people.

We are extremely pleased with this fireplace. It was fairly easy for us to install (wall insert) and it looks great. The remote feature is very easy to use as well.

This thing is the best fireplace we've ever had and we've had masonry wood burning [messy] and gas insert [great but still need maintenance]. The remote makes starting a fire super easy and it's easy to operate. It has multiple heat settings and does produce enough heat to warm up our great room. I chose Napolean because they have been in the fireplace business for many years and I figured they would get this new tech right. Our builder had no problem installing. I had them recess it into the wall using the dimensions given in the product info. Our builder and everybody who visits thinks its the coolest!

A few years ago I got a Napoleon Fireplace, I am pleased with the product and don't a full finishing to make the Fireplace stand out more. I love there product and would recommend to anyone