Looks and works great. Got a decent deal on it... but very unhappy with the efficiency as far as viable space in both the top refrigerator space and the lower freezer drawer. Frustrating purchase, and now realize that this has come into play. Will do more research on future purchases.

About 2 months after purchasing the unit, the heating element that controls the defrost mode went out and had to be replaced. Also, this unit makes a horrible vibrating noise when the compressor runs. If I put my hand on the door, it immediately quiets down. When I told the technician about it, he said it wasnt anything he could fix. They sent another technician out and he said this is normal and that the new compressors are just loud. That doesnt make sense because when I put my hand on the doors, it immediately quiets down. National Platinum Services wont send anyone out unless I agree to pay a $95 fee. I refuse to agree to this as the unit is new and is under warranty.LG says this is an installation problem and not their problem. LG told me to watch a video on how to level the unit and sent me a wrench for the doors. I have both front legs as high as they will go and the wrench they sent doesnt fit - one end is too small and the other is too big. LG confirmed that the wrench they sent is the only one they have for the refrigerator, yet no one can tell me how to adjust the doors without it. I talked with a supervisor who said they would send someone out free of charge to get it level but that never happened. A month went by and now LG is saying a new policy went into effect 2 weeks ago and I have to pay the fee. I find it highly suspicious that National Platinum Services avoided contacting me until the new policy took effect. BTW: Both technicians who came pulled the unit out from the wall without re-leveling it.Now today the heating element that was replaced is not working properly and ice and frost is building up in my freezer. Im beginning to think that the whole line of your refrigerator is not properly leveled is just a stalling tactic from LG and they know these units defrost mechanisms are not designed/built properly. Perhaps this is why theres such a bad vibration and noise. Theyre just trying to waste time and wait for the warranty to run out. NEVER. BUY. LG. EVER.

I have an LG Washer Model WM0532HW, purchased at Best Buy on June 2004 for $1,000. It just needed $400 in parts and 3 repair service calls for an additional $225. I called LG customer service to ask if they would pay to replace any parts since I had 3 failed parts at once and they were of no help at all. They would not even let me speak with a supervisor. This is a very expensive machine with expensive replacement parts. I could have gotten a new machine if Id known the extent of the part failures.

I purchased my LG washing machine 1 1/2 years ago. It is a model WT1101CW. It is constantly saying its unbalanced and has rattled my bathroom floor apart. The tiles are now badly cracked. Not only that, but in the last several months it has developed an issue where it cant run for more than a minute or two at a time without giving me the UE (unbalanced) error code. I called the LG recall line after seeing that some similar LG machines have been recalled for the same issues, but was told that based on my machines serial number, my machine isnt one of those recalled. I was then transferred to customer service who again told me to make sure that the machine is level. The machine is perfectly level. I have cleaned the tub often, and also tried unplugging it and pressing start and pause as LGs customer service department has also suggested.I was also told by their customer service department that I could try adding a cycle option such as add fabric softener to increase the amount of water in the tub. Since it only has water in it during the tub clean cycle when it also gives an unbalance signal every few minutes, this isnt going to help. It also defeats the purpose of the machine being energy efficient. Today I have spent 9 1/2 hours so far doing a tub clean with just vinegar as they suggested. Every minute or two it gives me the unbalance error code and I have had to restart it. It still has water in it and hasnt finished. It is now 8:30 pm and I started it at 9 am this morning.I just called LGs customer service department for the 6th time in the last few days and was told that since my 1 1/2 year old machine is out of warranty, it will cost a minimum of $299 for a service call! When I objected to the exorbitant price, the representative offered to let me pay with three easy payments. I can buy a new machine for not much more than that. I am 60 years old and have to say that this is the WORST washing machine I have ever owned, and the WORST customer service I have ever received. Also, I believe this model machine needs to be recalled as well. There is definitely an issue with it, and I see from the other complaints on here that I am not the only one having problems with this model. WORST PRODUCT AND WORST CUSTOMER SERVICE EVER!!!

Now seven year old bottom freezer refrigerator, freezer has ice accumulation build up on back wall intermittently, then ice cream becomes soft serve off and on. Called--not helpful, told to turn off and defrost. Just lost food again. I think seal isnt good on swing door model. I hate this refrigerator and will never buy LG products again.

I ignored the reviews that said the front load washer leaks. LG will not cover the leaking door in the WARRANTY. It’s a handsome machine, looks great, washes well - but have a rag, sponge, or mop handy because the DOOR LEAKS. MY WASHER IS 6 months old. We have done around 8 loads of wash. We are a couple with no children yet, so we dry clean most of our clothing and have little to wash.The first time it leaked I thought it was a fluke. The second time I ignored it. This machine is pricey and for the money, you should get a PERFECT MACHINE! I am warning people to read reviews then ask a few sales people if the door leaks and they will tell you, YES IT LEAKS. IF THEY SAY IT DOESNT, GET IT IN WRITING! Until LG deals with this problem, they shouldnt be allowed to sell this washer. The puddle gets bigger with each load. I wonder when the floor will be covered with water. We clean the door, the rubber gasket and dont pack clothes into it. Our other front load washer by a different manufacturer does not leak and we have had that pair at our summer house for eight years with no problems. Dont waste $1000 Dollars on a machine that leaks because Home Depot and LG will not help you. LIFE’S GOOD WHEN YOU PAY FOR SOMETHING AND IT WORKS!

Bought an LG suite when remodeling our home. Our refrigerator and freezer quit working after 2 year. A call to LG service for repair was met with parts are covered but not labor charges. We were forced to spend $400.00 to get service to schedule repairs. Service tech came and replaced compressor. We are out the $400.00 service call as well as hundreds of $$ in spoiled food! I see where several posters indicated they were compensated for both and am wondering if LG would make good on our claim or is a class action the route we should take?

So far our LG washing machine has lasted us 11 years. The first 6 years we were washing clothes for 6 people, then for 4 people the last 5. We have only had a few issues during this time. I hope it lasts for at least 4 more years.

I bought an LG refrigerator with French door and bottom freezer in Aug 2010. I noticed it started to make noise when the ice maker was filling with water. I called Sears for service because it was still under warranty, and that was where I bought it. They gave me an appointment eight days later. At that point, it was still working; I thought, “No big deal.” Then the refrigerator part quit being cold; so, I called back for a sooner appointment. Two days later, the repairman came, and said I needed a new electronic board. He said he would place the order, and the part would be dropped shipped to my home. When it arrives, Im supposed to call them. This is to schedule for them to put it in, and the first available date is in eight days! Who can go without a refrigerator for eight days? They said the warranty didnt cover the food loss. So, Im out a couple hundred dollars, and I am stuck with this lousy refrigerator that I cant stand.

I purchased an LG gas range from Best Buy approximately 18 months ago. I have recently discovered the knobs have been well-documented as dangerous and we have had to replace all on our own. This complaint is regarding sparking on burners out of the blue! Sunday evening, my husband and I heard a clicking noise and when I entered the kitchen, the stove burners where sparking! The only way it would stop was to pull the stove out from the wall. Still sparking, it was unplugged and we turned off the gas. LG came out today and has no idea what caused this and doesnt know what to do about it. I was told to call them if it happens again. Thats if we are home and, God forbid, not asleep. This is so dangerous!

COMPRESSOR FAIL - MANUFACTURING DEFECT. I bought an overpriced LG refrigerator ($2500) in June, 2017 at Home Depot. It was broken by JULY 2019. Tough luck for me with no income and late stage cancer...it broke two weeks after the two year warranty expired. The part might be replaced by LG, but I am stuck with the cost and trouble of trying to find a knowledgeable technician. In my area (Raleigh) NO technician familiar with LG will work on them anymore because of these manufacturer defects! The LG rep set up an appointment with a technician - I had to wait over a week, AND they failed to show. I want to join the lawsuit. I get $12/week food stamps and lost all my carefully preserved and frozen food. There is NO WAY I can afford to pay a service tech for this and expected failures of other parts in the future. Watch LG’s “canned” response. They will do nothing.

There are multiple accounts on this forum of electrical arcing of the wiring to the warming drawer of various LG range models manufactured around 2007, however I cannot get any resolution through web searches and LGs customer service is non-responsive to my issue. Our range (LG model LSC5622BW) arched out inside the warming drawer cabinet at the electrical connectors to the warming element and burnt the adjacent drawer itself, and didnt trip the circuit breaker. The warming drawer was off at the time and we have never used it/turned it on so it seems rather unsafe that it would be energized to the element and be capable of arching? This was one of the same series of LG electric ranges that had the stove top element controls recall issue, for which we had the motherboard replaced a few years ago. These are not cheap appliances and brings into question the compliance with the applicable electrical safety codes. Anyone know if there is any means of recourse for safety issues with an appliance that are out of warranty?

We purchased an LG in-wall Convection oven in 2010 and have four. After 3 years, the shelves no longer fit properly. I use the convection setting frequently and it seem that this has caused the oven to expand, not allowing the shelving to fit properly. The sliding shelve will no longer fit at all. My wife contacted LG, and their short answer was that it is no longer under warranty. We have never had an oven that did this in this short period of ownership.

I had an LG front load in the washer for six years and the bearing started to go out and needed to be replaced. I called LG and they sold me a warranty to fix the problem. A week later I was contacted by a local appliance store, who came out and looked at my machine. They said yes, it was a bearing problem, but they were not sure that LG would actually authorize the repair, even though I had called LG and specifically requested a bearing repair replacement and they had listened to the machine as it was operating and agreed that it was a bearing problem. The repair technician called them and they did agree to repair my machine. He ordered the parts and two weeks later showed up to do the repair.He worked on my machine for about three hours and finally got the job done. After he had reassembled my machine he said it would be a good idea to run a cycle to make sure it was all cleaned out after the repair. Without me doing anything, he started the machine, which sounded like it was working properly. He left and a few minutes later I left for an appointment. When I came back about 20 minutes later the door on the machine was knocked open the trashcan next to the machine was knocked over water was all over the floor, And the breaker to the machine had been tripped. I called the repair man and he came back within about an hour and looked at the machine.Now the tub, the plastic one that encircles the steel one, has a crack in it and was vibrating so violently inside the machine cabinet that it broke the heating element compartment and spewed water all over the entire inside of the machine in the electronics in there. I called LG to inquire what to do now and they basically say that they will not cover this repair because I should’ve not left the house with the washing machine running unattended. ** believable… I cannot believe that a company would say some such BS to a customer who contacted their repair department, purchased their recommended extended warranty, and used their certified repair technician. And keep in mind it was the technician who at the end of the repair said it would be a good idea to run an empty cycle to clean everything out of the washer. And he did not say you need to stay in the house with your washing machine. And I would imagine almost everybody has washed clothes and left the house with the washer running.I feel that LG has demonstrated incredibly poor customer service and corporate malfeasance with the way they are abusing people with their worthless warranty. I am considering legal action, and possibly a class action lawsuit to see how many other people they have treated in this way. If you have been treated this way, please call me and leave a message at **. Leave your contact information and tell me about your LG warranty nightmare experience. I will write it up and hopefully turn the materials over to a law firm.Nobody should be treated as poorly as I was… Basically they sent a technician into my home who completely destroy my washing machine in an attempt to repair my machine that obviously went wrong, and now LG is blaming me. Ridiculous. Outrageous. Nobody should be allowed to do business this way. I will also be contacting one of our local TV affiliates who does stories on problems like this and see if they want to pick this up. I am pissed and I imagine there are a lot of other people out there just like me.

The features I liked about the LG refrigerator was my double side by side doors and the ice maker and water dispenser were the best part of it all. I would get it again if I needed another one anytime soon. The Only thing I didnt like was I think there could have been more shelves and storage room inside it. Overall it has been a really good refrigerator though, so I really cant complain about it too much. I never really had any issues. The reason I purchased the LG refrigerator when I did Is due to a sale they had going on at the time and I liked the style of the fridge. I chose this brand over other brands because I have purchased LG in the past and never had any issues with them at all.

I purchased a top of the line LG Dryer from Lowes. Full retail is close to $1,000.00; yet this is one of the worst dryers I have ever owned. For starters the lint filter is horribly designed as it leaks massive amount of lint into the innards of the machine. Eventually I was able to install soft foam weather strip into the groove of the machine and get the lint leak stopped, but the fact of the matter is its very poor at drying clothes. The only setting that will actually get the clothes dry is timed drying. All the other settings are worthless as they shut the machine down before the clothes are actually dry. The reality is this machine is barely an automatic clothes dryer. Its just a timed dryer with an assortment of settings that are essentially useless. My 52 year old Maytag which was still working when I replaced it with this LG was a better machine. It had a better filter, and actually dried the clothes with a cool-down end cycle. I dont know what washers or dryers to buy, but the only thing good about LG is how they look on the showroom floor. Their actual mechanical design and performance is horrible.

Ice had a bad taste and when delivered the guys replaced the water line to the refrigerator. This is causing the problem. The LG service guy said he could not replace the line. Now if I want it fixed Id have to call a plumber. There was nothing wrong with the copper line they replaced but now we cannot use the ice maker. Makes no sense--the delivery setup guys should have never replaced that line.

Dont buy an LG refrigerator! I paid too much attention to the breakdown of the refrigerator, and it has been a month and a half since it broke, but it is still the same. I used it so far with a 20% discount on the LMXS28626S in June 2018. When I opened the freezer around the end of January this year, everything was melted. I called the LG Customer Center and changed the compressor on February 10, and it broke two days after fixing it. I called the repairman who came last time and came in a hurry. After checking, he said that he couldnt fix it.. There was a leak somewhere inside, but he couldnt find it. He contacted the repair center and said they would fix it. There was no contact even after waiting.When I called the customer center, they said that I had to talk to a repairman at the site, and that he would send the repairman again. And 10 days later, I finally got the case number... When I called the customer service center a few days later, I used it for almost 3 years, so I subtracted what I used and gave a refund. I got a 20% discount, so I couldnt buy the same refrigerator with that money, so I asked for a full refund if I would give it a refund. He said there was no such thing in company regulations. I would use the refrigerator for more than 10 years if it wasnt broken. What does it mean for you to make such a product, and the consumer will suffer the loss?? They tell me to clean up the broken refrigerator. Its not in company rules... Your company lost more customers because of me.

Very nice fridge, all the looks and gadgets that we (my wife) wanted. But after 3 years the compressor died and LG was a nightmare to deal with. It took ~5 months of tech visits after it completely died but they never fixed it 100%. Despite the 10 year warranty, they just said sorry and offered me to either (1) deal with it or (2) take a check for half the price I paid for it 3 years earlier and void the remaining warranty. So overall were looking for a new fridge now. My advice is DO NOT buy this fridge unless you also are buying a 5+ year warranty through an independent company (big box store) who will back it up, because LG will not.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

The seals on my GM-B208STS French door fridge and the latch needed replacing in April 2013 after I had bought the fridge in November 2010. LG replaced them out of goodwill since I was 4 months out of warranty. Now, 13 months later, the seals are ripping in the same place.

Well my washer (LG wt5001cw) started making a grinding and whining noise after owning if for 2 and half years and come to find out my repairman tells me it cant be fixed and its time for a new one. Really it is not fixable? So if your washer has these issues and its this model number good luck. I also have emailed LG a letter and let them know I wont be spending anymore of my hard earned money on their products. At least they dont make any life saving devices I hope. Please do not buy their products. My repairman said that this is common with their products and they are only made to last about 3 years. He sees it everyday.

1.5 years after buying a brand new LG stove, it broke down. Brand new LG fridge and freezer broke after 3-4 years and we called someone to fix it at the same time, they told us it would be $80 to bring someone in. We agreed. They then told us everything had to be replaced and charged us $400 for that information without a single warning that we would have additional charges after that $80. Instead we were told when repairs are made the $80 would be subtracted from the repair cost except the repair cost was more than a new appliance. STAY AWAY.

We purchased all new appliances including a stainless LG Refrigerator (LSC22991ST/001) from Home Depot. The first year of use had a problem with the inside of the full back panel of the refrigerator being packed with ice behind the panel even though there was no error message on the display, thus not allowing water to flow with the defrost problems. Repair service was performed. A year later, the same thing happened with ice packed and bulging inward behind the back panel of the refrigerator with an error message dh f. LG basically said too bad, no warranty, none of the problem was covered by them.The repairman was called locally, who had done the first repair; however, he was no longer on LGs service list for the area because he refused to work with them due to low pay, problems with getting parts, etc. On April 16, 2018 he ordered the parts for the error message from LG. Meanwhile, we were out-of-town and came back to a refrigerator of food that had thawed and needed to be thrown out -- hundreds of dollars. The parts that had been ordered on April 16, 2018 came in a full 7 weeks later (almost 8) and were replaced on June 5, 2018. LG refuses to take any responsibility for this problem. Their attitude is terrible when it comes to customer service. The refrigerator that cost more than $2400 on sale has only been used 2 years and has had the two same problems. It is terrible that LG knows these problems will come up due to poor manufacturing and if the consumer doesnt buy the extended warranty it is obvious that they know they will make their money by charging for parts. The repairman indicated that there are lots of other customers with the same problems -- he repairs them and knows! Sick! Very upset, and there doesnt appear to be any concern from LG.

I would give LG service negative stars, if I can. I purchased a dishwasher in April (model number: LDS4821ST), and the unit has worked pretty well. Recently and suddenly, the paint on one of the control buttons started to come off. I called LG and sent them pictures. I was told that it was a cosmetic problem, and they would not repair. I understand if this was a year or two from now, but four months after purchase and the paint is coming off? It is an obvious quality problem.I purchased a washer and a drier from LG about five years ago, and feel they were of much better quality than their current products. I bought a fridge as well in April, and that has problems already, as well. LG was totally dismissive; what is worse is that they refused to send me their response in writing! Im still paying for the appliance that already looks crappy!

Stopped working 2 days ago. The refrigerator is still under warranty and they are sending a technician through a 3rd party company to repair it. Why wouldn’t LG supply a new refrigerator instead of fixing it? Trustbuster. Spoilt food. Forced to work from home to attend to the technician. Extremely unhappy.

I purchased my LG top load washer almost 2 years ago and for about the last 6-9 months, had nothing but problems. The machine shakes violently when in spin mode, will get the UE signal 1/2 way through the wash and then restart the wash ALL OVER AGAIN! As a result of the machine going in and out, I had to lug clothes to the coin operated machine, which by way, is around $20.00 each visit! Ive had to make TWO service calls now and working on the THIRD! Im so fed-up that Im going to look into purchasing another machine this weekend! LG should make this wrong right and refund our money BACK!

Our LG range was emitting dangerous levels of carbon monoxide. After two weeks and first paying a $200 flat fee, an LG approved technician finally came and replaced some parts and fixed it. He said it likely a manufacturers defect but he cant say 100% which means that LG keeps their fee. In the meantime, Ive written two letters to LG (where it says they will reply within 24 hours) and gotten no response, spoken with two customer service managers who show no concern for the fact their appliance put my family in danger, and spent way too much time on hold on the telephone and online chat with very little to show for it. Their lack of customer service is appalling.

I purchased a LG over the range microwave in 2012. Within a year, the magnetron failed and microwave quit working. Warranty repaired it. Now the door switch has failed, microwave again does not work. Has been repaired but no longer on warranty and LG will not cover the cost. My microwave is mid range in cost approximately $500 and now it has cost me another $171. This is within 3 years. Pretty expensive I would say. I may as well have bought a low end generic model for a few hundred dollars. I would have had the same amount of use but without the cost. I will not be purchasing another LG appliance.

I spent almost $3000 on my fridge in Jan. of 2015. Last week it slowly stopped cooling, we didnt notice at first and then last Friday I realized it was barely cold. Started checking all the food and most was bad. We hadnt been home much so I looked in the freezer for the first time in a couple of days and everything was defrosted. Had to throw away 3.5 trash bags of food. I called LG, they gave me a authorized tech to come look at it, which he did on Friday. Did the unplug thing, wait hours and nothing. He came back on Sat. to tap the system to see if Freon was leaking - we only had 25% Freon running through the fridge which could also mean the compressor is bad as well. This tech was leaving to go on vacation, I decided I couldnt wait a week for him to come back so called LG to get another techs #. Tech 2 came out yesterday and discovered Tech 1 had illegally removed the tap after performing the Freon test and Freon had been leaking out of my fridge for 4 days! He also ruined whatever it is you connect the tap too. Tech 2 said now all my hoses are contaminated and this fridge will be a nightmare to repair, he probably will even decline the job because it could possibly mean weeks of having to come back on multiple occasions to get it fixed. Tech 2 called LG while here, documented everything with their tech support, pictures, videos everything. LG has extended the warranty for us but now they want us to have a 3rd Tech come out, has to be specific one and this company cant get out until the end of next week, we have already been extremely inconvenienced without a fridge for a week and now they want us to wait another week to get the 3rd authorized tech before they will proceed??? I called Tech 2 again today and he said he doesnt understand, he was already here yesterday, he is an authorized technician for LG and he documented everything, there is nothing else for him to do. Just today alone I have logged 8 calls with LG, takes an average of 7-10 minutes just to get where you need to be. If you want to talk to a supervisor they say one will call you back in 30 mins., over an hour later Im calling them back because I have not received a call from a supervisor. At this point Im getting upset and told the supervisor I just need a new refrigerator and her response was well thats not up to you. Very dissatisfied with the runaround Im getting from LG, I bought 4 appliances from them in 2015 and will never buy another one because of their antiquated customer service system. Also, should I be contacting the EPA, is my fridge still leaking Freon but LG says thats ok and just wait another week?? At this point I have lost two days of work, probably about $400 of food and my stress level is through the roof!

I purchased a LG Refrigerator (model no: LSC27910SW) about 4 years ago. 4 months into it the icemaker broke. 8 months after that the lever for the icemaker would get stuck when you pushed it in forcing you to manually grab the lever to stop water/ice. Had it fixed again. 1 1/2 into it it started doing it again. We have been living with it like that. NOW the outside of the refrigerator is rusting all around the outside of the dispenser and on the corners of it. I live in Colorado. We dont have humidity. I E-mail LG 2 days ago. No response. Called LG today. They said Sorry but we cant do anything for you. I told them, I am buying a new refrigerator, do you want me to buy a LG again? His response was thats up to you. I will never buy ANYTHING LG again.

LG HE Top Loader is the worst purchase I have ever made! I have read the reviews here and thank goodness, this washer has never caused any damage to our home. But it is literally IMPOSSIBLE to do laundry with this thing. We purchased this in February 2015 and while I cant find the model number right now, it is a top loader, 4.9 cu. ft. bought at Lowes. From the moment we bought it, we quickly discovered it is insanely touchy about keeping in balance - the first couple of months, almost every load I did got off balance and caused the machine to make horrible noises, bumping and jumping around until I got the OB error and it would just stop. After talking with numerous people, I learned it is best to fill the washer completely with clothes and this eliminates the problem most of the time. Well, I dont know about you but in a 2 person household, it is almost impossible to completely fill this machine, every time I use it. For instance, I am trying to wash a load of towels right now - every bath towel that we own, exactly according to the machine instructions and it keeps getting off balance because the towels are too heavy from water and bang around in the machine. I NEVER had to even think about this with my standard machine and now it feels like every time I do laundry, its practically a physics lesson to think about the proper mix of clothes to get the right weight to finish a cycle. It should NOT be this difficult and you cant tell me LG doesnt know this. I dont know if any other brands have this issue but for the amount of money we spent, these clothes should practically wash themselves. Sometimes, advanced technology is NOT better, only more chances for things to go wrong.

Bought an LG 30 cu refrigerator in April 2021. In October 2021 the Refrigerator stopped working. This item was purchased at Lowes Moorehead City NC. We still have no resolution to this problem. Problem we lost the electronic receipt. Lowes or LG will not help with this problem. Nightmare we are stuck with a 3,400 $ piece of metal. Stay away from LG refrigerators and Lowes stores!

After one month, I noticed that clothes and shoes smelled. Simple physics: you cant wash dirty clothes in less water and less detergent. LG 2350 front load washer does not rinse out the detergent from the clothes nor cleans them that well. Then the dryer dries that smell into the clothes. You perspire and your business colleagues say, “What’s that smell?” and you have to explain. Buy new clothes and shoes. I work far away from home that my skin got so irritated because of the detergent issue in the clothes. I got rashes and itched deep into my skin, leaving scars. The Best Buy rep came after I complained so much. He suggested we put clean load in wash on sanitary. The washer started sudding up with no detergent added and I have it on video. LG says there’s nothing wrong with their unit. They are liars—look at all these complaints!

No response at all even 4 days after submitting complaint about product problem. They gave me case number of **. I found a problem of condensation, top left side of the front panel on my new 5 month old LG refrigerator to contact a LG customer representative to get case number. I submitted photos showing the problem with model number. They asked me serial number but I could not find any near area where I found model number. I asked them where was the serial number but they did not respond either. They do not have any respect at all to their customer. I will not recommend this company to anyone. I bought many home appliances when I moved into my house. One company which I called about a strange issue on my oven made a schedule of tech people visit to my home right on the phone. This LG customer support people are ignoring and so slow.

Unprofessional technical support. Unhelpful customer service. We purchased the LG electric range model LSE4613ST last October 2017. In May 2018 the two big front burners ceased operating well - now it takes twice longer time to heat up than it used to be, and while Im cooking the burners dont keep the heat evenly. I called LG customer service and on May 29th, 2018 (I took a day off at my work), LG technician came to my house and just by holding his hand close to the working burner was able to tell me that there is no issue. Manual diagnostic? I explained to him that it was not like that for eight months that I used the range every day, and I wanted to show him during the cooking process what is wrong, but I didnt get the chance, for he left my house telling me that he knows better.I called customer service and complained. To my surprise, I was told that I have a scheduled visit for June 6th, 2018, in order to replace some parts. Believe it or not, on that date, nobody came and moreover nobody contacted me to cancel the appointment. I spent my day off my work for nothing. I called LG customer service again, just to hear that they know nothing about the visit and that my file was transferred to the other department. Then I escalated the issue to the social media. A couple of weeks later Ive got a call from LG to inform me that the next Friday Im going to receive a call from the Executive department. No more details were supplied. Guess what? Nobody called.I called LG back next week and I was told that Friday was a mistake, and Im going to receive the call some day later. Im still waiting. LG failed again. Now about very DANGEROUS issue - the knobs of the several models, including mine, are easily turned on just by bumping the knob. You wont even notice it. If you google the issue, there are so many negative comments about the stove. Here some of them: https://www.consumeraffairs.com/homeowners/lg_range.html

I purchased a Kenmore Elite refrigerator Model # 795.77729700 in August 2007. It was made by LG. On February 2, the refrigerator stopped cooling; on February 3 a Sears Repairman diagnosed the problem as a bad control board which, unfortunately Sears no longer stocked. Was advised that Sears Parts would do a search. Next day advised that LG no longer had the mother board available. So I have a 7 year old refrigerator that has a defective control board (part number 6871jb1423g) that LG no longer stocks nor any other parts store in the USA (after a Google search). Sears has offered me a $500 discount (per my extended warranty) toward the purchase of a new refrigerator.LG has been no help at all. Terrible customer service. Why would any appliance manufacturer stop stocking a critical repair part after 7 years for an appliance that should last much longer? I can only suggest planned obsolescence. NO ONE SHOULD EVER BUY AN APPLIANCE MADE BY LG WITH THIS KIND OF POLICY ON PARTS. I was able to find a company that says they can repair the control board and have sent it to them to see if it can be fixed for $100.

I purchased an LG electric range, model LRE30451SB101 in August 2007, made in April 2007. I pressed the button to preheat oven, turned to my cupboard & the oven door just shattered and cascaded to the floor in thousands of pieces. I never even touched the oven door! I called LG, out of warranty, but I said it had to be a factory defect, but they said too far out of warranty, sorry. They gave me names of repair people. What? Ill never buy LG again!

Wish I had found this website before I purchased this nightmare of a dishwasher (Model LDT7797ST) at Costco. Unfortunately I was out of town and did not run it before the 90 warranty period expired and now I am stuck with this lemon. The problem is, except for one option, it shuts itself off in the middle of most of its cycles (it has numerous options such as half load, energy level, dirtiness of dishes) and does not clean or drain. The dishes are soaking when the one cycle that seems to run completes. LG did send out two repairmen who both said the machine works (as the motor does work and it can drain when its not running in a cycle) but it doesnt. I have spent hours on the phone with Costco (I have called them six times) and LG (I have spoken with them six times) and have missed work to have repairmen tell me nothing is wrong with the dishwasher, and I spent $900 on the purchase of dishwasher. I am so traumatized by this experience, I have stopped using the dishwasher altogether. Save yourself and go with another company!

Purchased refrigerator 12/13 and luckily I bought additional coverage on it because it stopped cooling in 5/15, 12/15, 9/16 and you have guessed it. 2/18 it is not working again. At this point I no longer have coverage on it but I have spent the last two days going back and forth with LG and finally after producing my original receipt they will as a courtesy schedule appt. It has been quite an ordeal when I complained of faulty refrigerator. They had the nerve to say there are no complaints on it... There really should be somewhere to file official complaints and not be stuck getting transferred back and forth and getting different answers from different people. DO NOT PURCHASE LG FRENCH DOOR REFRIGERATOR.

We purchased our LG side by side refrigerator in September 2007. We have experienced problems with the ice maker which finally had to be replaced. Problems with the compressor and the controls on the front panel will freeze up and the only way to reset them is to pull the refrigerator out and unplug it. Sometimes this works sometimes it doesnt. It has always been loud but now it is unbearably loud. Visitors ask us What is making so much noise in your house? and we make sure they know it is our lousy LG refrigerator. Bottom line - DONT WASTE YOUR MONEY ON LG.

I opened up our refrigerator door one morning and the interior had a burnt smell and the contents of the refrigerator were not cool anymore. My husband removed the plastic covering and the light bulbs. The light bulbs were extremely hot to touch. The white plastic casing above the lights bulbs were dark brown. I called LG the same morning and they will replace the burnt unit and cover the repair cost. There will be no charge to myself.

I purchased a bottom drawer freezer LG refrigerator less than two years ago. 6 months ago it started making a very loud noise that stopped when you opened the door. It now wont cool at all. This is a very poorly designed product that you will regret purchasing. I wish I had read reviews before I made this purchase. It is a waste of money.

Bought an LG last August and now find both the water filter and the air filter need to be replaced every 6 months. No problem, except the air filter costs $34 and the water filter costs $42. So when I go to change the water filter, THERE IS NONE THERE!!! Call LG and am informed that this fridge does not come with a water filter! No wonder at these prices.

LG replaced the compressor free of charge which was appreciated. We still don’t appreciate losing $$$ in groceries for the 2nd time. My advice would be to stay away from LG refrigerators until they have a vetted compressor. The Linear one ain’t it....

30 days and still no LG refrigerator. They sent a compressor thats not a direct swap so the companion parts need to be changed but LG sent the wrong parts twice. LG support supplied the part numbers but they were wrong, twice. Good thing we have a little bar fridge or Id just have to buy a new one.

Bought LG black stainless steel appliances. The microwave bottom melted since it has the cheapest plastic material underneath. It melted under standard cooking situation. Uninstalled it and took it back to Home Depot, waited about five days to hear from the Home Depot. Finally got a phone call from Home Depot and stated LG has declined to do anything since the damage happened from outside. I was offered by the store manager to give me a discount on my new microwave that I will buy. Other than that my $300 just flushed out. Its sad to see such a terrible product and service from a company like LG. They make billions of $ by ripping off from the poor. Now Im left without microwave and my $300. Never spend your money just by looking at its brand name. Knowing they have a name they use the cheapest product and plastic from China and charge the highest dollar amount. Terrible product. Im a mad and angry person right now.

The LG refrigerator was on a sale brand new and nothing was wrong with it. It was the first fridge I bought using my own credit card in my name. It has no issues what so ever mechanically. Stainless steel and I loved the organization options it has with it being huge. It had freezer drawers and fridge was sorted in a way even buying $1000 worth of food anyone could find anything without looking very hard. Best one bought yet. Love it! But it got dirty really fast, you can see the dirt without even looking very hard. The only thing is I can use water or simple cleaners to clean it. My parents and grandparents were looking for a fridge too and I recommended this fridge to both. 1 and 2 bought it and have said they love it. No issues at all and it matches with other appliances they have in their kitchen.

Our refrigerator is less than 2 years old and the compressor went out. Our freezer MELTED and the compressor got so hot that it could have started a FIRE! We have been living out of an ICE CHEST for 7 days and we are getting the run-around by customer service and subcontractors. I understand that there was a CLASS ACTION LAWSUIT against LG for defective compressors. I wish I had researched a bit more before purchasing an LG product. I give up. We are buying a new fridge today. It will NOT be an LG EVER. I will never buy another LG product again. I am disgusted by how we have been treated by LG. Their business model for maximizing profit is to wait you out. Well you win LG.

Control knobs will turn on with a slight bump and if you don’t notice it fills your home with gas. I have also reached into the cabinet above and bumped the knob causing it to ignite and almost catching my clothes on fire. This range should be fixed or replaced! Very very dangerous!!!

Our compressor and coil failed on our 4 1/2 year old fridge. We bought the fridge from Lowes Canada with a 4 year extended warranty. About 2 years ago the fridge stopped working, all the food spoiled. We called the repair company and they fixed it. Just recently the fridge died. LG said they would send out a repair person in about a week! All the food spoiled. LG said the repair man would call us to schedule when he would be coming. The day before he was supposed to come, LG cancelled our appointment without telling us and said they need the repair man elsewhere and they would reschedule the appointment for TWO weeks later. Who does that to their customers? We called Lowes and freaked out. They sent over another repairman who said the compressor and coil were pooched. 3 weeks we waited for him to come back to fix it. In the mean time we purchased another fridge to put in the basement so we could get back to normality (not LG Brand). The fridge is fixed with new compressor and coil but the compressor will not stop running. LG and Lowes have both washed their hands and said there is nothing else they can do! I’ll I can hear in my house I’d the constant hum of the fridge all the time. I have never had such a bad experience with LG and Lowes Canada in my life. Too many apologies and no action. Talk is cheap! Stand behind what you build and stand behind what you sell. I am a small business owner and would never treat my customer that way. Brutal. Thinking about legal action to hold these companies accountable.

Bought a LG Dryer instead of a Maytag this time and I am so disappointed in myself in doing so. The dryer filter will not completely seat and it has caught clothing on the corner and now looks like I have a little melted corner now also. It has damaged several articles of clothing. I did vacuum it out just in case to no avail. You have but one job and that is to put out a safe and dependable dryer and have failed to do so. For verification my model number is: DLE3170W. S/N: 505KWFNOF771.

The fridge is great looking and plenty big enough but frost collects on food in the freezer. I had a Whirlpool for many years and never had this problem, but there were others. The overall performance is good but the frozen foods always need to have excess ice removed.

We are doing a kitchen remodel, I purchased an LG refrigerator (dented), oven, and microwave. The microwave also had a dent so J.C. Penney discounted it. We installed it and the door scrapes horribly when it opens and closes. We called J.C. Penney whose automated service directed us to LG tech support, after about 1.5 hrs phone time they set a service call. The service tech arrived and determined the unit was irreparable, structural damage. I called LG for follow up, the operator couldnt figure out the notes, I had him read them back to me and stopped him where it stated, not repairable. I had to send pictures and a copy of the receipt that were already sent by the repair tech. After multiple hours on the phone I finally got a CNN number For a defective return. They said they will call me to arrange delivery.A week goes by and nothing. I called back and spoke with Alexander, he re-reviewed, Sorry, nothing we can do. I escalated to his supervisor, Willie who made it clear that I was bothering him and stated, I will not cover anything on this unit, go back to J.C. Penney. Now the unit is not heating correctly, waiting for the repair tech again. What a BAD!, experience. I will NEVER! buy another LG product.

Cools food well, ice maker made a lot of ice quickly, matches my kitchen, easy open door. Easy temperature settings. Plenty of storage space on the door. Easy to open drawers. Need a big freezer though. I have a large family and was never able to store enough meat. Still, it was a good price and fit in my kitchen well. Love the drawers and the door shelves.

I have a two-year-old refrigerator that is been broken for two weeks. I was told that it needs a new compressor.

I like that its energy-efficient, easy to clean, quiet, and overall dependable unlike leading competitors. Fit well in the kitchen, not too tall. I liked the water filter and dispenser inside the refrigerator and the spacious shelving that was easy to clean - made of clear plastic not barred plastic. It was top door freezer and bottom door fridge and did not have enough room. Nor enough room for leftovers or storage which is much needed in families larger than 3.

My washing machine worked perfectly fine until LG decided to do their famous recall fix.... in which they insisted that we have done or our warranty would be null and void. What they should have said is, “We know you bought this top of the line washing machine, and it works fine but throw it in the trash bc when we send someone out to do this mandatory update, it will NOT work at all!!!!! Sign me up for any class action suit against them.... I have a family of 7 and a washing machine that is not functioning is not an option!!!!

LG makes terrible appliances. I purchase all new kitchen appliances last year. I am not happy with any of them. The dishwasher in particular likes to remind me of my terrible purchase with each cycle. The door alarm will sound at least once each cycle. When this happens I am forced to open and close the door and restart in a certain time. When I call customer support, they tell me all authorized service techs are booked. I will be purchasing an entire kitchen appliances package again in the near future. You can bet life will get better.

The freezer compartment is large, lots of room. The refrigerator itself has lots of space in the door for a gallon of milk and other large containers. It has 2 drawers that are pretty big for deli/Vegetables.

If I could’ve given this zero stars I would’ve. I bought this LG (Life is Good) top loader washing machine and LG Dryer because my old dryer finally broke after 10 years of usage. My previous washing Machine worked fine but the wife wanted the new LG dryer to match a new LG washing machine. So we bought the set. After maybe 4-5 years I noticed some rust on the inside of the body of the washer. Well that rust spot got bigger and more rust spots began to pop up. After many failed attempts with LG customer service and their service technician in my area the end results were that they would not repair or replace the washer. It is considered a cosmetic issue.The rust has dropped into the washer with the clean clothes defeating the purpose of cleaning the clothes. It now has become a hassle pulling the so called clean clothes out of the washer without touching the sides or the top because it’s all rusty. I’ve sent LG pictures of the rust at their request with no response. During the time of purchase we also bought other LG appliances. I’ve had problems with their microwave, stove, dishwasher and refrigerator. My older appliances I had that were much less expensive outlasted the very expensive LG CRAP I bought. Don’t buy LG!!

On September 24, 2007 I purchased an LG refrigerator (model # LRSC26923TT), dishwasher and microwave at Gabowitz Appliances, East Brunswick, New Jersey. At that time I purchased an extended warranty for the refrigerator. The refrigerator needed to have the icemaker replaced within the year. The repairman told me it was a defective part and since then, it has had to be replaced four times for the same reason. The icemaker melts and becomes deformed. LG keeps replacing the defective part with another defective part as they have not fixed the defect. My extended warranty expires in September, 2012 and from hereon in, I will have to pay approximately $350.00--the price the repairman said it will cost--when it again needs a repair since it was again replaced with a part that is the same as the defective part (as per the repairman). When I wrote to LG they just answered that it is out of the manufacturer’s warranty and they have no obligations.

I have had machine (WT1101CW) for 20 months and problems since beginning. Problem intermittent from beginning and I got mad but let it go. Called within year and they did something via phone at machine. Problems persisted and I called a number of times as I got angrier and they did nothing. Problem is constantly out of balance condition and clock and mechanism seems to keep repeating steps. It rinses and again and again and clock jumps all around. I finally put on special and set spin only to get water out but it goes from 13 minutes to eight and then back to ten minutes. I finally put clothes wet into dryer. Problem was intermittent initially but now seems to be problem every time. I cant stand with machine all day so generally takes today six hours to do one load wash. Out looking for a replacement machine and when purchase will put this on curb of my busy street with sign about its problems. Company recently said wont fix machine under warranty and I must pay. Ive already paid for their junky machine and wont give them any more money. Anyone who buys this companys washing machines has to be crazy in my opinion. I should have purchased a good Sears set originally.

I purchased an expensive LG French door refrigerator. The compressor is guaranteed for 10 years and in just 3 years it has gone out. No authorized repair person in our area so the repair person started the lengthy process of getting authorization to repair my refrigerator and have a compressor sent to him. After more than a week, LG said there was a typo on the authorization and it needed to be started again. Another 3 days and he received an email. He attempts to order the part after waiting on hold for more than 40 minutes. The part is on back order. Refused to say for how long but when I called the parts department myself they said it was at least a month before they even get them in stock to start filling orders.The executive department now says it all starts from the date the order was placed so it is too soon to do anything further. Refuse to put in writing the date the part is expected. They say they arent required to do so. LG has made an inferior compressor, many, many going out, and then have the worst customer service I have ever experienced. I have never had a bigger runaround in all my life. In the meantime, I have no refrigerator, just a huge expensive piece of something in my kitchen.

My side by side LG freezer (model LSXS26326W) which is only 2 years old has had the freezer die on it 2 times already. It makes no ice and the freezer temperature is up to 40 degrees even though it is set to 0 degrees. We have called the LG company several times but they keep repeating the same thing, Adjust the temperature. But we have adjusted the temperature several times but it does not help. We are seeing that others are complaining about a faulty compressor. I would not recommend this unit to anyone and please before buying any appliance check around and gather information to see what the best one is. I am really upset and I have lost all my meat and frozen food.

I bought a front loading LG washer. It was one of the more pricey washers. Ive had it for 3 years and now it sounds like a 747 airplane is landing in the laundry room - LOUD grinding in spin cycle. The cost to replace this out of warranty is astronomical as it is a tub and bearing replacement. I posted this to the LG website for reviews and they sent me back an email saying the review did not meet their standards. I guess that is because it was a poor rating?? I will not do business with this company again. My previous washer lasted 10 years and this one only three - think I will skip LG in the future. It would be interesting to know how much LG earns on their repair side of the business.

To all of you that just brought your beautiful new LG refrigerators you must not have done any research. Because there thousands of dissatisfied customers with faulty refrigerators, compressors complaints and and on and on. I bought mine brand spanking new with French door and dual ice makers. Beautiful. It stopped working almost up to the date of when I bought it and no more warranty on the unit but there was one on the compressor but only for replacement. This has been one of the worst experiences of my life. If I had known this would happen I would have never bought this piece of junk. Not only can you not get through to anyone to fix it. You have to pay for someone to come out and diagnose the problem that you already know what the problem is. Then you have to pay for the repairmen (who is contracted) to come out and install the compressor which according to other loyal consumers may or may not work. But only if you can find one to come AND keep his appointment. After many tries I decided to give up and get a new one. But I will never ever in my life buy another LG product. I knew their phones were crap. Because I had to have mine replaced three times. I am an iPhone user now. But do your research anyone that reads this. My unit was bought in March 2013. And it went out in April 2019. I knew I couldn’t have been the only one so I read and found that all of the people that bought theirs after mine complained. If I had read all of those complaints I wouldn’t have had to buy another refrigerator six years later. Please stay way from LG. Even when you do call for assistance the people that you speak to are rude and condescending (only if you need help. But not if they are getting something from you. Then you may be treated with respect. So STAY AWAY STAY AWAY STAY AWAY. Go to the proven manufacturer our parents used. GE WHIRLPOOL OR KENMORE OR FRIGIDAIRE. Thank you.

We purchased our LG WT7200C washing machine in June of this year, 2018 and it has been a HUGE disappointment. Without an agitator the clothes do NOT come clean. Just tried washing a King Size mattress cover two times in a row and the top half of it never got touched by any of the soapy water. When washing soiled clothing from yard work they do NOT come clean no matter what cycle is selected. This washer is a MAJOR disappointment.

I like the freezer, fridge, multiple shelves, the shelves slide out to be cleaned and so do the drawers. There are four drawers including a cheese drawer specifically. I would put an ice maker in it. Also I would put a smart system into it to tell you when youve left the fridge open or tell you when its not working correctly and I would include freezer trays with purchase and water filter along with a digital thermostat. It has met expectations. I was very happy with value and price overall. This fridge is amazing and meets all my needs and or wants but if I had to choose one additional brand over LG itd be Samsung for sure.

I bought this LG dishwasher 1 year ago and this is the WORST, WORST machine ever I have and so has my husband called the company. We were told to change soaps to Cascade liquid. We have tried pods, powders and other brands. My dishes still come out dirty, Glasses with grime and I use Jetdry also. WE have changed the dial to the highest number, tried everything we were asked to do. Why would someone spend the money on a dishwasher to have to WASH the dishes BEFORE you put them in the dishwasher? There is always soap residue in the machine after each use. I was willing to agree on LG sending out a repair specialist of LG to look and/or repair but now I just want it removed from my home. I will NEVER EVER buy a LG appliance again. I will stand by the other brand.

Always out of balance. Cannot wash a small load. Doing a bath robe? Better buy 10 of them so the machine is full otherwise it will not wash and will go out of balance. Have a blanket to wash? Sorry, you will need to wash every one of them in the house because the machine will go out of balance if you have fewer than 4-6 blankets. Forget about washing your bath mats with the waterproof, non-slip backing as those are not recommended to be washed in this washer. Just throw them out every week and buy new ones. Plan to spend hours every week staring into your washer waiting for it to go out of balance because if you do not babysit this machine, it will empty and refill, empty and refill, using hundreds of gallons of water in a futile attempt to rebalance the load. Would write more but my LG washer is out of balance again so I have to go.

I have had nothing but problems with the LG products Ive bought. For example I bought a $2000 LG French door fridge/freezer (LFX25976ST) and have had malfunctions with it every year since I bought it which required expensive repairs to fix. The repair companys now refused to repair it again stating that its a lemon. LG products in general are poor quality, Ive also had problems with LG stoves and microwaves. Dont buy LG products unless you also buy a 10 year warranty, otherwise you will pay more in repairs than you originally paid!

I wrote a review earlier about how the burner on the stove turns on if you brush up against the knobs. It does this without you even being aware and the next thing you know the ** house is burning down. This happened 3 different times and luckily I was still in the house when this happened. One time I was getting ready for work and had my dinner packed in a nylon bag and just before I left for work I heard something sizzling in the kitchen and the whole ** bag was on fire. Not happy about this ** at all. Anyway I left one of these reviews earlier asking for advice on what I could do about the situation since LG does not give a ** about these problems according to other reviews. But since my last review a couple of hours ago I went to church and then came home to cook dinner and I realized the only solution to my problem with this hazardous ** stove that cost about $1,700 if you pay full price is to remove the knobs and keep them off at all times and only use them while you are cooking. I now keep them in a bowl on top of the stove and my mind will be at ease especially when I’m not at home. In one review the ** dog turned the stove on while the people were away. LG gives not one ** about this problem. I hope this helps someone else who is at wits end. Good luck.

We purchased an LG over the range microwave a few weeks ago. From the first day, it has been extremely loud when running. It has become very irritating and embarrassing when others are in the kitchen. My husband called the 800 customer service line. The rep was allowed to hear it running over the phone, and just said that was normal. Thus no solution was offered. I dread having to endure the loud sound for the entire time we will have this microwave. But based on the negative reviews Im reading, this may not be for long. I have never before been moved to submit a review on a product until now. Please beware.

LTC20380 - I received my new fridge on March 5, 2013. The ice maker didnt work right. I called the service center in Alabama. The person I spoke to sounded like he was on drugs. I stayed home for the scheduled appointments. I had to call them 2 times and both days no repair person showed up or called. Even the Home Depot where I bought it from in Springfield Gardens, NY was no help either.

I have several LG appliances and TVs. Never a problem until my French door refrigerator stopped working. 3 certified LG repairmen came out replacing the compressor and it still does not work. Day 26, fridge held hostage. Now I’m being told I have to wait another 8 days before someone comes out again. That’s 34 days with no refrigerator. My extended warranty is 5 years, and states reimbursement after 3 failed repairs. They now want to run external lines on the back wall and drilling through the sealed wall. Totally unacceptable. Waiting 8 days between technician visits is a wait them out plan that seems to be working. Will never buy another LG! Will spread the word to everyone.

I got one of these (LFX29551ST). A year and a half and the freezer crapped out. A month after repair it did it again. Do not buy this unit! (The tech who came to repair it the first time said he was mostly assigned to Samsung and LG. The first he called crap. The second he called expensive crap.)

Who is up for a lawsuit against LG LFXS29766S refrigerator? This is unacceptable. I bought mine in 7/2016 and the compressor failed 9/2017. Called them and they dont care. I think we should all file a lawsuit against this horrible company.

I had this washer for about a year and half when it completely started rusting out. After 4 years it looked horrible and leaked at best. Dryer was fine and washer motor ok. When I contacted the company to at least get a new top they just blamed me. Apparently they have no idea how I take of things and my dryer is in immaculate condition. I have a new Maytag. Just saying.

We bought set of front loader. Weve had nothing but problem. There is always something happens with them. It costs so much to have them fix. I wish I knew about the problems with these.

I booked a complaint for repair of front loaded washing machine on 19-07-2017, but is not repaired till date. The company technician visited my residence on 20-07-2017 & told me that he will visit again on 21-07-2017 after collecting some parts from the service center, but I am waiting till today. He also charge a amount of Rs 275/- on the day ie on 20-07-2017, but repair is still pending. Whether is this the customer care? When I approached toll free no, they told me that, Your complaint have been closed. Why closed without any repair.

After two fires and repeated calls to the LG company, I finally found someone who was able to point out that many LG ranges can be locked when not in use to prevent easy turn on on the elements. Page 24 of the owners manual says to press and hold the CLOCK button for 3 seconds to lock. If you have children or a tall dog (my dog has turned the stove on twice) it is a MUST to lock it.

Our 2.5 year LG LSX526326S refrigerator stopped working this morning. Its blowing barely cool air and not keeping food cold... I am pretty sure we only had a 2 year warranty and spent just under $2000 for the refrigerator back in December 2014... Very disappointing.

My husband and I purchased an LG appliance package in April 2016 after I did careful research on the products that were available at the time. We got a fridge, microwave and gas range. The first problem that we had was our fridge. The compressor went out about three years in which LG fixed. Next up, about a year ago, our ice maker just stopped working. Around that same time, I heard a very loud pop in our microwave and that stopped working.I had a tech come out to take a look and it was the entire control panel which was nearly the same amount the microwave cost in order to fix it which we ended doing. I didnt want to get another brand because this microwave has a special vent that goes above my range. The tech also looked at the refrigerator ice maker and mentioned that we may need to replace the door which is a common problem apparently. Unfortunately that is too pricey for the time being so now I have no icemaker.Until yesterday, Ive been happy with my LG Gas Range... I started getting an F9 error which means the oven isnt heating correctly. Tonight I was making dinner and the oven turned on as usual and said it was preheated. I started cooking and opened the oven to check my food. Low and behold, the oven is barely hot. I check the oven temp and its 205 even though the temp says 400. Sounds like another problem that is going to cost me hundreds of dollars to repair. Ive only had this appliance package for 5 years. It is so disappointing to have a problem with everything Ive purchased from LG. Ive been making sure to tell all of my friends and family to avoid LG because of all the problems Ive had. The only appliance I have in my kitchen that hasnt had any issues is my dishwasher but thats a Bosch. Im glad I didnt get one from LG. Although the LG appliance look beautiful, please avoid them because right now Im trying to plan meals without the use of my oven until I can get it fixed. What a disappointment.

PSA: DO NOT buy an LG refrigerator. Both they, and the service company they contract with, A&E are absolutely horrible. Back story: I purchased an LG fridge 2.5 years ago to replace an aging one which was keeping food in the 56º range. The new fridge worked fine with the exception of the black satin stainless finish on it which had started peeling off. About a month ago I called to report that. They sent out a service tech who said it was a manufacturers defect and it was covered. They would replace the doors in approximately two weeks.About a week after that, the fridge quit working. I checked all the stuff a non technical person like myself knows to check: had the door been left open; was the air intake clogged. Nope and nope. I busted out the manual. They said to call LG if it was failing to cool so I got on the horn with their service. Shortly into the phone call, the customer service person says, touch the inside of the fridge, does it have any condensation on it? It did not. He told me it was the compressor and promptly scheduled a service call which was about a week out. So I threw out stuff which would perish soon, got freezer stuff to my friends and cleaned the fridge so that it would not get stanky sitting closed up without power.The tech shows up as scheduled, confirms it is the compressor and also the motherboard and orders parts. The parts arrive a few days later, they are the wrong parts. We are now a week and a half in. He blames it on LG (who knows if it was LG or A&E at this point) and says he is going to order the parts and they will be overnighted. Had this been the case they would have arrived on a Thursday, come the next Tuesday, there are still no parts, so we call again. Now the story is that they will be ordering the parts and they will be here tomorrow. LG ships the parts to the consumers home, and A&E will not schedule until the parts arrive so first you get to wait for the parts, then you get to wait for them to have availability in their schedule. The parts arrive, three days later they schedule the tech yet again.They call the day that the repair is to be scheduled and say that the tech called in that day and they will need to reschedule. At this point another friend gets on the horn and basically tells them, oh hell no! and they miraculously find someone from Cape Girardeau and send him up. The guy puts the parts in, says to leave the fridge for 24 hours before putting anything into it. This was yesterday. Wake up this morning and the fridge is yet again a balmy 65º.Call LG AGAIN .... and A&E is closed and wont be able to schedule anything until Monday. Which will then of course be another service call scheduled days out, another tech coming out saying, yes the fridge is not working, ordering additional parts, waiting for parts, waiting to schedule said parts to be told that the fridge cannot be repaired.The fridge is under manufacturers warranty. The failed compressor has a 10 year warranty. I have the extended 5 year store warranty. There are so many 1 ⭐️ reviews on the LG fridge and A&E with people who are having the exact same issues as I am with both companies on Consumer Affairs, this entire debacle is being repeated all over the place. We are now three weeks into this, the doors never did arrive, the fridge still doesnt work and we are waiting on service yet again. If I can save any of you the headache, I wanted to put this out there.

I love my 2 oven gas stove all for except the knobs on the front of the stove turn on if bumped and lets gas into your home. My husband can’t smell so it is very dangerous. They need to figure something out with these knobs!

After just having bought my first home, I really wanted to splurge and buy a nice big beautiful $3,400 stainless steel refrigerator as a center piece. But buying this expensive LG LMXS30776S was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, Well thats ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR.And then you think to yourself, Well Jesus, thats unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that dont even last 2 years? What kind of product quality are they really putting out? And they dont back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now heres the most interesting part. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their customers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? Its not good business for LG to repair everything they build.So at this point, it has been 1 month since Ive had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers dont even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldnt want to either, if I wasnt getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and cant even come here because they are not licensed outside of their own state. Ive gone through 20+ service providers that LG has given me and its the same story over and over. We dont service your area, we arent licensed in your state etc etc.I tried explaining this to LG repeatedly but they either dont listen or dont care. Or perhaps they already know, but they just give you an endless run around with no real solution. The last agent I talked to just bluntly told me Im SOL. So ask yourself this, what good is a warranty if their own company wont back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket and reinvest back into this terrible piece of garbage that I am confident will just fail again in the near future or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, Im much more inclined to do the latter. Because I will never trust my food in this thing ever again, even if it gets fixed.I will never trust LG again. Im now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company. Yeah, youre sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And youre thinking to yourself, This poor guy, he just got unlucky that his broke so early, but mine wont be like that and even if mine does have a problem, I have this great LG warranty right? You dont. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless because THEY HAVE NO INFRASTRUCTURE TO REPAIR IT ANYWAY. Youre better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... But the truly sad part is... You wont need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG.

My nightmare is about a $2000 refrigerator and about $10,000 worth of aggravation. I have a refrigerator that is eight months old and it started having a problem. We called LG and they sent somebody out here. It turns out, the compressor died and then, they fixed it. Roughly after a month, it started to buzz loud enough that if we were trying to watch TV or talking on the phone, we couldnt hear it too well. Plus, if we walked anywhere in the house, we would hear the refrigerator buzz. It was fairly loud. We lived with the buzzing for about two weeks and its a little bit like the Chinese water torture because it was very annoying but we didnt know what to do. When I called, the rep told me that if a repair guy comes to the house and he doesnt hear the buzzing, I was gonna get charged. But its not making the noise all the time. It goes to a certain cycle. The whole refrigerator resonated with the vibration of it and gets a vibration out of the fridge from the motor. So now, were in a quandary. I told the rep I didnt want to spend another $100 to have somebody come here and when hes here, its working okay and then we have to pay him. And then, it goes back to being bad again. I kept making phone calls and I figured they were in the Philippines and the reps dont speak English very well. It was very frustrating. I call and say, I have a blue horse, and they say, What color of the horse? They listen but they dont really hear me.After about 10 calls of getting nowhere with them, I got a woman over there who transferred me back to an escalation department in the United States. Also, I happened to record the sound on my phone that day and the rep heard it. She said it was the compressor. She authorized a repair person to come to the house without charging us. The repair guy came with the supervisor and they fixed that. Then, we thought we were fine but the day after the repairmen came, the refrigerator started not working well. The freezer was like 10 to 20 degrees. 24 hours is the period of time I have to give the fridge to adjust but everything is high now. Also, in the period of time they came back, I had it set for minus 6 and 33 but I get to read 0 and 40. Even at the coldest setting, it was barely acceptable within the normal range. The fluctuations were bad. I called the repair person on Friday and told them the fix wasnt working right. He told me it was just my thermometers. But I have two thermometers and theyre calibrated. I called them Monday morning and we still had the problem. I gave it the ice cream test and my ice cream melted. So I left the repairman a message but he never got back to me. Finally, I talked to Famous Tate and the regional manager instigated the callback to LG to come service the fridge. We then had an appointment on Thursday. But then, that time, it started getting cold again. I even called the repair person that Thursday and told him about it. But anyway, he came and took it apart. He said there was a leak in the evaporator. When he did the compressor, he put a dye in and when he came back, he could see that that was the problem. Hes coming back Tuesday to do the evaporator replacement. Meanwhile, the freezer is somewhat normal but the fridge part reads 40 degrees. I have it set very cold. The repairman is telling me the evaporator is bad but it doesnt jive. Also, that buzz is back but not as bad. If I push in on the doors, it stops. I can hear the motor going but that zzzz! that Im hearing is vibrating. Now, we have a refrigerator that doesnt work right and one that is making noise. Thats where were at and were very frustrated. Also, dealing with people overseas was horrific and not fun. They have something called Smart Diagnosis where I can go to the product, hold my phone up and it goes, Beep and they can get a readout of everything going on in my refrigerator, the temperature and how many times I opened the door. I wanted to get that printout from them so I could show the repair guy but I was told they were not allowed to do that. On one hand, Im unhappy about my experience with LG but they did come here to try to fix it so thats good. But this is an expensive refrigerator. If I could pay money, even if I took a hit on the refrigerator and get rid of it, I would. The product is pretty unreliable and the scary thing about this is because weve had the fluctuation in temperatures, we could eat the food and could get very sick.

Electric range Model LRE3083ST - After a few uses oil/grease streaks appeared on the glass panel. Thought it was on the outer surface. Didnt run a self clean cycle until the range was 6 months old. The streaks were inside not outside. Called LG - was told this is a maintenance issue. This is a defect in the design - the glass is suppose to sealed. Contacted Sears the seller (also their corporate office), was told since we didnt buy the extended contract and was past 30 days, nothing can be done. Already found another person with the same exact problem.

Ive had the top loading high efficiency washer for about a year and it is truly the worst purchase Ive ever made. Im almost inclined to buy a new washer and chalk up an expensive loss for the sake of my own sanity. The washer gives a UE (uneven load?) error on a fairly regular basis. This stops the already very long cycle and makes me have to reset things to finish the load. Most wash cycles take over 90 minutes. Even just a spin-only cycle is 13 minutes and it will sit weighing the load or something stupid and useless for 5 minutes before one even starts to hear it spin. The only good thing is the large size of the tub. Overall, this washer is horrible.

I bought the largest refrigerator with an ice crusher to provide ice and food for my disabled husband. He is disabled with Parkinsons from exposure to Agent Orange during his service in Vietnam. I am his sole caregiver. He is on many medications and a special diet so I needed a reliable refrigerator. At first this unit was great but the condenser died and we lost all our food and his medications. We had bought the LG long term warranty. Their warranty department is not connected to their service department but their service department does not have the warranty information. After many calls for 2 weeks to both warranty and service departments they finally sent a service provider who took another 2 weeks to fix the unit. The service provider did not receive good information from LG and kept asking for information that I did not have. Finally, the refrigerator was fixed.Two months later the refrigerator is not cooling again. Again I am having to call both warranty and service departments. It has been a week since the unit broke and the warranty and service departments have not even called a service provider to fix the refrigerator. I learned last time I have to call everyday to get results. Their call center is in the Philippines so their English is very difficult to understand so I have to ask them to repeat almost everything which is frustrating to me and to the call center operators so we do not get along. Both these situation have been very costly in loss of food and medications and frustrating in their inefficiency in dealing with broken refrigerators. Isnt that what they are there for? Why isnt their system designed to immediately deal with warranty needs????

We had our new fridge for about 2 years before it started not keeping things cold. We called for a repair. We have the extended warranty through Home Depot. They called right away set up an appointment, repair guy showed up said the cooling fan in back was going and possibly the compressor, he would order parts and be back. 2 weeks later he came back replaced the fan but did not replace the compressor, he said it was a costly and Timely repair and that the fridge is working fine now.2 weeks later we woke up in the morning to find water all over the kitchen floor and our floor buckled. We have the LG lfx229766s with fuel ice makers so there was a lot of water. We called customer service on 7/1/20 it is now 7/12/20 and we cant even get service to call for an appointment. When you call for service you get someone with broken English telling you that the service company will call, which they dont. Bottom line is that I bought the fridge and the warranty from home depot so I called them. They called the warranty and got the same results. They did offer to loan us a small fridge if we pick it up. So we still are without a fridge with no end in sight. DO NOT BUY AN LG FRIDGE OR EXTENDED WARRANTY or youll be in the same fix and dont expect any help from Home Depot.

We purchased a washer and dryer set in December. The week of June 22nd I called because the washer stopped working. The technician was sent out on June 26th and it was determined that 5 parts must be replaced because it was defective. They were suppose to be replaced on June 29th and the technician called to tell me the parts didnt arrive over the weekend and he would hopefully call me to come back out on July 1st. It is now July 14th and we STILL do not have a washer! I paid for a BRAND new washer, not a defective one. This is UNACCEPTABLE that this is taking this long! I have called the 1-800 number several times and every time, Im told that it should be here tomorrow. I am having to go pay to wash my clothes at a laundromat. I am tired of the run around! I want this taken care of and I want it explained to me how a brand new product that is currently still being sold can take this long to be fixed! Your product and your customer service has much to be desired!

LG Washer has mold and mildew inside the washer and does not come out. The machine is defective and I would like to return it for a full refund. The store should return it to the manufacturer. We all know the results of mold and mildew. Its permanently in our clothing and it has caused allergies.

I bought an LG refrigerator two years ago on the advise of the salesperson. First mistake. I was told they had good service. Two years later the compressor went bad, no support from LG, the repairman said he could order the compressor but they were backed ordered and could take up to a month to get one in. His hourly rate over a $100 an hour. He told me he has replace over ten compressors in the last year. Cheaper to buy a new refrigerator. Would I buy another LG. No way.

I dont write reviews but this company is terrible even the authorized repairman will tell you to find a different brand. I bought the bottom freezer fridge five years ago. Since then Ive had the ice maker break which is $200. A repairman out twice to fix other fridge related problems and now the compressor blew. The parts are covered but labor is $500. The worst customer service ever. Im chatting with them online and they provide three service companies that are authorized LG repair guys are use, one of them to come out and diagnose my room refrigerator. Once they tell me the problem I call LG to see if its covered under warranty. I purchased a new warranty through LG to find out that its nothing is covered. My recommendations do NOT buy this refrigerator and if you do buy all warranties. At the end of the day Im over $800 into this refrigerator on top of the initial purchase price. Not acceptable. And by the way the LG technical support when you call isnt some Third World country and they dont understand half of the things youre telling them.

After 1 year, 5 months of light use, microwave broke. Could be the Magnetron, which has a 10 year warranty, but the service call to see if it is the Magnetron costs almost as much as the microwave and if it isnt the Magnetron, well? All microwaves that I have purchased in my life have lasted until I moved or gave them away. LG Microwave? PITIFUL!!!

If you want to throw your money down the drain just buy this washer. It has been horrible from the day we bought it. The guarantee means nothing, they want the owner to repair it themselves. I have had at least 10 washing machines in my life and this is hands down the worst.

As most of you know, I do not use social media as a living diary to post what I’m feeling, what I’m wearing or what we’re having for dinner tonight. However, today I am going to make an exception and share my story about why you shouldn’t buy an LG refrigerator as I head into week three without one as I continue to work with LG support.Let me start by saying, you can’t make this stuff up. The morning of Monday, May 18th started as any other Monday. I woke up at 5:30, turned on my computer, started my coffee, put the dogs out and reached into the refrigerator to get my cream. Imagine my surprise when I realized my 16 month old refrigerator [LFXS30766S] and freezer were warm. I’ve bulleted a the rest of this story to make it read faster for those of you who care to. • Called LG support, who deduced that it was probably the compressor and issued a service ticket [**] for 5/19 between 8-5 am EDT. [At no time does he mention that they have a known problem with their compressors which is why they have extended their one year parts and labor warranty into a five year warranty.] o I was thrilled to receive a call around lunchtime from the service company [J.O.A. ELECTRONICS] who told me he could come that same afternoon [5/18] to look at the refrigerator. o J.O.A. comes at 3 pm EDT, runs diagnostic, confirms it was the compressor, charges me $50 and starts to leave. I ask him how long it will take the part to come in.o J.O.A. then tells me LG will order compressor and fix the refrigerator that he can’t do it. [Are you freaking kidding me?] • Called LG support back and talked to a new service rep who told me: o J.O.A. Electronics shouldn’t have charged me $50 as my refrigerator was still under warranty and he should order the part so he can come back and fix it. o She then supplies ME with their contact info and tells ME I need to:  Call them and tell them they have to return my check. [as they shouldn’t have charged me] Confirm that they can order the part and fix the refrigerator. [Isn’t this why she’s getting paid?] • So at this point my husband gets home from work and calls J.O.A: o who refuses to return or destroy our check, causing us to call our bank and issue a stop payment [$30].o who also tells Steve that his job was to do a diagnostic, not order the part or fix the refrigerator just do a diagnostic. [seriously, this is who my service ticket from LG went to? What happened to a certified tech or company…] • Called LG support back [for those counting, this is call three on 5/18], and talk to another service rep who: o Listens to my tale. o Puts me on hold to talk to management; and then gets back on the phone to tell me, she can:  schedule an appointment [**] with Jude an LG certified technician, for 5/26 between 8-12 EDT [because Monday, 5/25 was Memorial Day] NOTE: that’s a week without a refrigerator DURING THE COVID-19 PANDEMIC, OVER THE HOLIDAY WEEKEND AND AFTER DOING A MONTH’S WORTH OF FOOD SHOPPING.o After slightly losing my **, let’s be honest folks, for all of those of you who know me, patience is not my strongest strength, I tell her fine and graciously accept the appointment with Jude the Savior for over a week away. We make due for the next week without a refrigerator [shopping daily/borrowing refrigerator space from friends]. Again, you can’t make this ** up. • So, joyous day, 5/26 arrives: o Jude [the long awaited LG certified tech] calls to tell me he’s running late and will be at our house closer to 1:30/2:00. o In the meantime, our address update from my calls a week earlier take effect and our town is updated. [they had the correct street address but the wrong city]o I immediately get a call from Jude, the LG certified tech and savior, who I have waited a week to come fix my refrigerator, who tells me our town isn’t in his territory so he won’t be coming because it’s too far. He cancels my RNN ticket. [We live 15 minutes from the wrong town in the ticket.] • Pissed off [major understatement], I called LG support, tell the service rep I want to speak to a supervisor, get put through to another minion, tell my story, AGAIN, including the J.O.A. mess, tells me he can get us serviced the next day [you see there’s no way we can get same day service because of COVID-19 and such – really, there’s a pandemic in play, this is news to me], 5/27, new ticket issued [**]. [We wait with baited breath to find out who is going to be coming to fix our refrigerator.] o I get a text telling me a service ticket has been issued and I will be contacted once a service center has confirmed.o J.O.A. ELECTRONICS accepts my ticket is confirmed as our service company. [again, you can’t make this ** up] • We call back LG support, express our frustration and concerns about J.O.A. being assigned the ticket and again tell him the story about J.O.A. an the incident that happened back on May 18th. o While we’re on hold, the service rep calls J.O.A. himself. [props Arnell as it was more than Diane did for us on 5/18]  They assure him they can do the job and they will call us to set up an appt.o We wait. [NO CALL. NO APPT SET UP.]• The morning of 5/27, I literally get woken up by a text from LG that says they are still looking for a provider to come as quickly as possible. I will be notified when an appt is confirmed.• I send an email complaint to the office of the president because he wants to be connected to his customers (5/27), outlining our dilemma and the challenge we’ve had getting service for our refrigerator. [Again, it’s only 16 months old]• 5/27, call LG support (again), to be disconnected (again), but this time Service Representative calls me back. We now have a case ticket (vs a repair ticket [CNN vs an RNN]) which will take 3-5 days to be reviewed before hearing back from LG. [AT WHAT POINT IS LIFE GOOD WITH LG because I’ve missed the GOOD LIFE EXPERIENCE!]• 5/29, receive a standard letter from an executive advisor in response to my letter to the president thanking me for my letter, telling me that my case is in review and let her know if there was any immediate needs that she could help me with…SERIOUSLY, ARE YOU KIDDING ME? IMMEDIATE NEED. HOW ABOUT A REFRIGERATOR THAT WORKS!!!The worst part is we are out hundreds of dollars in food, the returned check fee, a couple of vacation days and I still do not have a working REFRIGERATOR. At this point, I just want my money back so I can buy a refrigerator that works and will work 10 years from now. Again, our compressor didn’t even make it 24 months. So if you’re in need of a refrigerator, do not buy the hype – LIFE IS NOT GOOD WITH LG. Buy a Samsung, GE, Kenmore, or another brand. Life is not Good.

LG Front Loader Dryer heating element does not function correctly. It take 4 or 5 cycles which really runs up your electric bill. Weve had a professional service it and still works poorly. The LG Front Loader Washer didnt last more than a 4 years.