I bought this washer from Conns 2 years ago along with the matching dryer. I bought it on the recommendation of my nephew who had the set. I guess he never used it otherwise he wouldnt have recommended it to me or 2 of my sisters or he flat out hates us. My 2 sisters have already sold off the washer for cheap on craigslist and bought GE products; I will be doing it the same thing soon.This POS gets off balance even when during a Tub Clean which is done when the washer is empty. It can take hours to complete a load as you have to babysit it to make sure you wont get the UE code; when that happens it will fill the washer with water and try again, over and over. When I can get a load to go through a cycle completely without an error code I feel like I have won a prize. I do know that the best way to get a load to complete is to fill that sucker up! Small loads will continually go off balance until you reach the breaking point of pulling out most of the wet load and spinning it out by sections. Ive done this too many times to count but I wont wash baby clothes with the regular laundry.Oh yeah, when the machine had to refill and refill with water, the detergent and softener dispensers get filled with water even after the load has completed so when you go to do another load and pour the product in, it releases into the load immediately as its full of water. I now have to check that the drawer is empty before adding in the detergent, if not then I have to shake and open and shut the drawer rapidly to clear out the excess water.If you have small children be aware that they can climb in the drum and if they have accidentally turned it on and closed the lid, they are going for a ride! My 7 year old daughter and her friend did this to scare me only it backfired on them, the machine started despite the fact I had the child lock enabled. The lid would not open even after being unplugged, the mechanism jammed. We had to break the lid to get the girls out before they suffocated. Needless to say they were the ones scared beyond belief and mostly unhurt except some scratches and bruises. The drum is HUGE, 2 kids fit in there along with half a load of laundry! LG replaced the lid and said they would work on the child lock aspect and get back to me but I havent heard a thing from them.I dont think it cleans well either, Ive pulled out crib sheets and they still have spit up on them which is gross. Because of the way the drum agitates, items usually end up balled up or tangled together so not everything gets cleaned. On every load I usually set it to the soak cycle so I know everything is getting wet; when I forget is when I find stains that should have come out. Buy any other brand than this one, Im buying a GE even though they are loud machines. This is a quiet machine, you dont even notice that its refilled the washer in the rinse cycle for the past four hours straight as the UE signal doesnt always come on.

I bought an LG Tromm front loading washing machine and it is definitely defective. The clothes reek of mold and after calling the company, I was told to leave the door open and to buy tablets to clean the tub. It was ridiculous--with my old GE toploader, I had no problems or issues. Now, the machine has an OE signal for the second time and the washer is not draining. A serviceman came out and said that it was the drain motor. It cost $235.40. The LG recommended technician that came said the motor is only guaranteed for one month after being changed. I have never been more outraged. When it breaks again, I will go to Sears and buy anything but an LG product.

Bought a Kenmore elite French door refrig made by LG. It had 4 problems within 1 year. All problems are related to freezer fan. Error code ff. Sears covered the first 3 repairs with warranty and gave up on the 4th repair. We switched to another lg French door lfx31945st. About half month passing 2 years, it showed error code rf, refrig fan problem. Temp in refrig is not even. Some are frozen, other stuff are over 40f degree. I just ed called repair for $274 to cover under $500 repair cost for a year. Not fixed yet. Never buy lg again!!!

The features that I like about the refrigerator is the finish, the size, the overall design, it also has large storage drawers and also has a large freezer to make it easy to organize your frozen foods. I would like to see a more variety of colors and finishes and more unique and innovative features that no other brand has and app to control the temperature of your refrigerator and a ice and water dispenser that can be controlled by an app as well. I choose the LG brand because the brand has been around for a long time. They are a high quality brand. They make a variety of durable and unique products. Their products have a unique and stylish design and are easy to use and lasts a long time.

I purchased an LG microwave for nearly $250.00 and its been replaced twice by Home Depot, making this the third unit to electrically fail with smoke coming from its internals after only a 45 second operating cycle. LG was contacted and initially stated that I would be responsible for taking the faulty unit to their authorized repair center in Chino Hills, Ca. - about 15 or 20 miles from my home - and pay for the repair.I informed them that I had taken the liberty of visiting this website and discovered that there appears to be some sort of electrical defect in their microwave considering the number of failures, the description of the failures and the short period of time between its purchase and the apparent electrical collapse of their product. In my experience, an item with a record this poor should be on some sort of safety recall list before it causes an injury or fire, but Ive not been advised of any such recall by either of the two customer service personnel I contacted during the course of our conversations on August 21, 2015.After being placed on hold for an eternity, and refusing to be blown off with what I can only describe as double speak, I informed the initial customer service person and the subsequent one that here in California there are regulations in place to protect consumers against abuses by big corporations with a bait and switch approach to consumer sales. According to this customer service contact, LG boasts their Magnetron has a 10 year warranty but to capitalize on this claim, the consumer must first pay for the labor involved which usually is a large portion of the initial cost of the unit!I have opened a claim or case # of ** with the assisting personnel who now report that there will be either a refund/credit or replacement within 6-8 weeks but they could not elaborate on which. In the interim, Im left without a microwave for the duration. If LG does the right thing, Ill report it, if not Ill provide that information as well.

When in spin cycle washer moves all over. They have come out 1st year more than a dozen times to repair. They have changed numerous parts to no avail. All repairman say that is my ceramic tile floor which 90% of the country has in their washroom. I still dont understand. I told them the previous front loader did not have this problem. They asked me if I bought extended warranty. I said it should be good from get go, brand new and installed by Home Depot. Went back to home depot to discuss further no avail. Either they said contact LG which I had done! When speaking with LG numerous times each time they were completely unprofessional rude. I finally explained Lemon law which when they said to me to screw off, I own this piece of crap which no one stand behind. I choke it up too. I will never ever buy a single LG product, even if they were the last company to produce anything. Stay away. Every time I see someone near their product I tell them to run. Poor customer service, poor quality product. I call them LIFES GARBAGE!!! So my unit is 2 years old now and because of the movement of my machine it destroyed the new floor. Remind you all techs said my floor to blame and also my walls. Thank god I keep door closed when my son is here so he doesnt get crushed by this garbage. Oh I spent $1200 plus hours lost while techs were here which was min 4 hours x 12 times on this machine. STAY AWAY FROM LG PRODUCTS PLEASE.

Since the very first time I used this machine I have been so unhappy. I use the he products as specified in the user manual. My clothes come out of the wash dirty smell like mold. I sometimes have to wash some of the clothes by hand just to try to get my clothes clean. When I do wash my clothes by hand I see dirty residue comes from the clothes that I used took out of my high efficiency, expensive brand new washer. All my towels smell moldy. It makes me mad that I gave up an old top load washer machine to try to save some money and to keep up with the times. Now Im paying the price. I had a technician come to my house and he states that there was nothing wrong with the machine. Obviously there is if Im washing my clothes by hand!!! I have read that there are mold issues with this machine. Now my question is, is this mold a danger to my family? Is it going to ruin my expensive washer machine? What is LG going to do for their customers? Im not saving money since I have to wash my clothes several times. I have to buy products to wash the machine itself. I had to go and buy brand new towels because I do not want my family drying themselves with moldy smelling towels, but even that is not working because the new towels are already starting to smell like mold. I am SO disappointed and SO mad that I used my hard earned money on this piece of crap washer machine!!!!!

Another 3 years to the day just shut down, stopped cooling!! We had the extended warranty. 5 days to get a repairman...was told it was compressor. They would submit for a claim. Work was denied by warranty, too expensive. So they tried to get a local repairman and he said he does not work on LG refrigerators. They are not fixable, SOOO we are out 3,600 for a 3-year-old fridge. Oh warranty wanted money upfront to order part from Korea that would take weeks!!! No LG, never again!!!

We bought a new LG refrigerator from Lowes a little over two years ago. The freezer quit freezing. We called, paid their set fee for repairs and set the appointment, a week out. They came, diagnosed compressor issue. They had to order it. It finally came. We called again. Another couple of weeks before they came to install. They said to give it a few days to work. Its still not working and they cant come until Monday -- over two weeks after the new compressor was installed. And now the refrigerator portion is not cooling. Each time we call, they merely say Im sorry. We have been homeowners for over 25 years and have never had appliance issues. DO NOT BUY AN LG!!! I wish I had known. I wont make the mistake again. Substandard appliance and substandard service.

We bought a front loading LG washer and dryer. We thought we were buying the best. It has turned out to be the worst. Our towels have a horrible odor. No matter what we do, the towels stink. I have used the correct soap. Cleaned the tub, but nothing helps. I dont smell it on our other clothes, just the towels. It stinks up the whole house.

Visiting technician (not his faults) says the linear compressor used in this LG refrigerator is noisy/louder than others -and suggest we install sound-dampening around the refrigerator. I regret purchasing this LG refrigerator - its louder than the GE we had before. Reminds me of my grandmothers noisy Kelvinator in 1959. Freezer frost is resolved by decreasing the amount of food we stored in the freezer, which was never an issue with our previous unit(s)?!?

We bought our second LG. The first a top load steam washer and now a front loader. We bought it in 2014. And it has practically ruined our towels. Regardless of how many times I clean it with the clean option or wipe it down, it breeds mold and mildew. All of our towels stink like mold. There is nothing worse than getting out of the shower and drying off with a freshly laundered plush cotton towel and have it REEK of mold. Its disgusting. This model isnt covered in their recall, but $35 doesnt even touch what I paid for my towels. Their QC department needs to work with their engineering department and offer a fix to this issue for consumers.

We have purchased an LG dishwasher about 3 years ago and have nothing but issues with it. In the first year the main board had to be replaced because it had just stopped working after hearing a humming noise coming from the motor. Since then we can not use the normal cycle since an error E1 comes up. Also in that cycle it will continue to pump out the water even if it is empty. So we are using the power scrub cycle since we use it everyday sometimes twice a day. The problem we are dealing with now is that we have to fill it during the cycle because it just does not fill with enough water. You will know when it sounds like it is grinding up debris inside. After filling it runs quietly. If we dont fill it the dishes come out dirty. The weird thing is it will not show the error E1 at all. It will continue to run till the end. We bought this dishwasher on sale and thought we were getting a very good deal. Now we know why we only paid $400.00 for this. We will not buy another LG dishwasher in the future after our experience with it and reading the other complaints from others.

Purchased WT4970 washer November 2014. Since installation washer has deposited material on clothes. After four service calls, three replaced parts, both LG technical support and their authorized service technicians do not have a cause of this problem. The washer is clearly defective and LG refuses to respond to my request for a return to Lowes. Please be aware LG customer service has no authority to make a decision on replacement and have demonstrated a willingness to allow a customer to put-up with a product that doesnt clean clothes for eight months. No end in sight. This washer is the first major appliance that could not be fixed and the first company Ive dealt with who is unwilling to do the right thing and replace the unit. Sadly, this was my first and will be the last purchase of any LG product. I thought they were a honorable company. There are plenty of other choices out there. If customer service is important to you, stay away from LG washers.

Had my washer for just under four months. Extremely disappointed when it failed and leaked gallons of water on the floor. (Luckily, the washer is in my basement.) I contacted LG service at 10:00 a.m. on 1/6/15. The tech, Nate, showed up at 3:00 p.m. the same day. He ordered the part, water pump, which was delivered before 10:30 a.m. on 1/7/15. I called Nate to let him know that the part was in. He was at my house at 5:00 p.m., the same day as the part was delivered. I read all the reviews, including people waiting 6 weeks for a repair or replacement. I didnt hold much hope for having it fixed in a reasonable amount of time. My customer service and repair experience was, fortunately for me, great. Im not sure if I would recommend the washer as my old washer lasted 8 years with approximately 8 loads per week.

I bought this machine because it was oversized to be able to fit in large loads of clothes and bedding. Every year I have had it, it has progressively had more problems than the last. The last three visits were about the water coming out of the drum and they did adjustments. First they told me I could use the top speed to get water out. The next breakdown they readjusted it and said I could not wash waterproof clothing or water resistant clothing and that it would break the machine. WTF? I bought it to wash my clothes not just some of my clothes, however I followed their advice washing winter coats and gloves and bedding protection outside my house. Now its broken again same issue. I had a regular size load of jeans in it. STUPID machine!!!! Worse yet is the customer service - they dont understand English and they will disconnect you multiple times and one call in will take two hours out of your life!!! DO NOT BUY!!

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were duplicate units out there with the same serial number, and that I had received the good one. How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LGs tricks that he advised me to take LG to court.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

Our 9 month old LG French Door Refrigerator has had a horrible vibrating sound almost from the day we bought it. As a final measure before throwing it out, I took the lower rear cover off the compressor area. The compressor is vibrating very loudly, to the point of complete annoyance. I placed a small piece of 1 thick hard rubber flooring wedged above the compressor... this appears to have temporarily stopped the vibration (as has a number of other attempts to stop it including turning off the ice maker, removing the ice tray, taking jars off the inside refrigerator door, checking the level of the refrigerator, and cleaning the dust off the coils). Call goes out to LG to come get it tomorrow.

Never loved a refrigerator like I love mine. The refrigerators freezer is huge. I can put so much in it. There is a second pull out door in the freezer where I keep my ice packs plus other frozen foods. The refrigerator section is also large and also it is a beautiful stainless on the outside.

I bought a LG stove, refrigerator, dishwasher and microwave oven about a year and a week after I have them the warranty they gave you was up. Had to have the dishwasher, stove fixed and now the refrigerator is leaking water from the ice maker. Do not recommend this product to anybody.

I purchased my LG refrigerator in February 2017. (Note: it is not yet 3 years old.) I absolutely love the refrigerators features: The 3 drawers in the bottom freezer, the ice/water dispenser and maker in the door, the large, wide door shelves, the separate crisper drawer. (BTW, I still love their design.) The problems with this refrigerator began 2 years after purchasing it. Since then, this less-than-3-year-old refrigerator has completely stopped cooling 3 separate times. We have replaced all the parts in the entire cooling system: the compressor, the evaporator, the filter dryer, and a service valve. It has cost us many hundreds of dollars in labor costs, parts, and food loss. It just broke on us for the last time. We are chucking this lemon and buying a new Not-LG refrigerator. If you look online, you will see a class action suit against LG due to their cooling system issues. LG has known that the design of their refrigerator cooling system is faulty, and they have continued to sell them without addressing their design problems. Once the first year of use is behind you, you must pay for these repairs.In my opinion, LG does not deserve your business. More importantly, you DO NOT WANT an LG! No one wants this much malfunction and trouble.

LG french door refrigerator with bottom freezer - The unit is only 1 1/2 years old and one of the fans blowing from the freezer started sounding like a 747 on takeoff. I called LG, but was told it was out of warranty and tough luck. They even had the nerve to insist it was my fault for excess ice build up causing fan to fail. I wont waste any more money repairing this thing. I will get a different brand. Do not buy LG refrigerators! They will break your heart and bust your wallet.

I purchased an LG Easy Clean microwave in 2014. The unit wasn’t exactly cheap but I figured I’d invest in a better quality unit. Recently (2018) I noticed the smell of burning and sparking coming from the unit. I opened the door and noticed that the inside lower left corner was physically melted??? I have never experienced anything like this with any other microwave in my life. Obviously I felt this was a safety issue and an obviously defective microwave.I called LG and jumped through all their hoops, providing them photos etc. They were supposed to call me back (they didn’t). When I called back I was told that they only offer a 1 yr warranty and the fact that I got 4 yrs out of it was good. Umm, a melted door is good??? Long story short, LG told me I can try to find someone to repair it but it will be costly and recommended I buy a new one. Yup, after only 4 yrs. I asked if a “MELTED DOOR” was particularly concerning to LG? He said no, it’s 4 years old. Umm, well I guess it had a good run in LG’s eyes. I’ll never buy from LG or any affiliate again. WOW!??

We are a household of four and our clothes have to be replaced due to LG and their faulty washer machine. The clothes stink. LG does not care. They know the problem is there. However they will not discuss the problem. Look at the internet at all the other folks having an issue. We have bought the chemicals and tried the fixes.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

The LG refrigerator we bought with the last apartment we rented. It was a great surprise however it did not last for very long after we moved. LG is a great product and typically very dependable. I liked having an ice machine. Filtered water options and lots of space. I did like the amount of storage space that it had and how it didnt ever freeze my refrigerated items. But I would like a better warranty. I dont like that it gave out on me so fast and that I could not fix the issue. I would improve the customer service that comes with this item.

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

Linear Compressors - My LG LSXS26326 came with my home when I purchased it. The fridge is less than 5 years old. In the year Ive had it Ive noticed intermittent cooling/ice production issues. If the temp got above 77 degrees in my house, the fridge would struggle to make ice or keep food cool. Then, on Memorial Day weekend, with family visiting, it finally died. I have a homeowners warranty (fantastic investment) that covers all my appliances. Never had an issue on the couple of things Ive had to call them on. This fridge is an exception. After a TWO WEEK long rigamarole between them and LG to determine a) If the fridge was under warranty. (It wasnt. Im not the original purchaser, as I tried in vain to explain to all parties.) b) Who was going to pay for what (warranty company, all of it). The part is perpetually back ordered. There are so many of these compressors that are failing, they cannot make them fast enough to replace the failed units. Even the replacements are failing within a couple days/weeks/months/years depending on your luck. Today is June 22, and I am, just today, getting my fridge fixed. This process has been an absolute nightmare. And I have a future failure to look forward to. All I can do is cross my fingers and hope this one holds out until I get taxes back next year and can replace it with a functional fridge. I will NEVER, EVER, buy anything LG again in my life. And be CAREFUL. These same compressors are used in Kenmore Elite fridges as well!

My Kenmore fridge (made by LG) just went bad. Its less than 7 years old. Needs new compressor and then seal would never be right, as told by repair person. So Im off buying another fridge. Wont be buying LG. I would join a class action lawsuit if someone starts one.

7 years ago (nov 2007) we bought a top of the line LG front loading washer dryer pair on sale for $2936.40 (TROMM STEAM HM2688HWM).. Though never really happy with the cleaning performance -- especially on towels and bedding we finally compromised on using bleach and oxy clean on everything to increase the cleaning efficiency, always used steam, and sent everything else out. Our laundry bill is about $200 a month for a family of three. Additionally we have had to cut back on load size as it doesnt do a good job cleaning if loaded up to anywhere near capacity.Like disappointed we also did a lot of research different brands and found LG was very highly-rated. Obviously they dont include the total life cycle reviews as the feedback on LG would be enough to scare you off ever buying one. LG has failed to take notice of and correct some serious design flaws with their washer and now we have a machine that cannot be fixed because the aluminum door hinges (attached with steel screws to the steel frame) are so corroded from leakage from the additive drawer that after 4 hours the service guy was unable to remove the 6 screws using hand tools, rust sprays, and impact drivers. He just left after letting us know its un-repairable”. The response from LG-- THEY will send an LG technician -- sorry LG wouldnt provide us a contact number -- so no idea what firm -- if its different than the licensed guys they sent last time? To re-assess the licensed LG service guys finding -- at the cost of another $89 USD payable once again by me. After which if he is unable to remove the door hinges we will get a review from second level (see comments disappointed and others on successful outcome from second level -- e.g. slim and None).As an Engineer and vintage car guy, I could potentially drill out the corroded screws holding the door hinges in place and then use larger metal screws with an LG replacement hinge but that is a big job and may not succeed using OEM equipment. The root cause of the corrosion is clearly due to the gap between the additive tray housing and the front plastic cover allowing leakage from the tray to pour down on the hinges, and sheet metal causing rust, corrosion and other issues like Mould/ Mold and mildew in areas you cant really get in to clean or dry out. Frankly its a poor design and has been for some time, the 2014 units have the same flaw.The service folks I polled said the best fix would be to run a bead of silicon on the gap between tray housing and front panel.. would have been good to know 6 years ago. Actually what they said was never buy LG washers as they are prone to problems -- though the service manager said it keep them very busy. How LG CANNOT notice is a mystery. This problem and other design issues for LG washers have been covered on so many blogs and complaint bulletin boards. Perhaps the design team in Korea ignores English postings or is so worried about their war with Samsung that they cant be bothered about consumers and life cycle reliability or even simple fixes like the silicon in the gap. .Be warned when measuring cleaning, these Review labs use much different yardsticks than the rest of us... this is power per cycle with little real world understanding of what clean means to consumers. When you have to wash things twice or more, triple the chemical additives, and use smaller than typical loads to get things clean and avoid mildewy smells in fresh towels there isnt really any savings. Wonder if there is a back door arrangement with the guys (Proctor Gamble others) who make washing additives, as it certainly requires much more additives than any top loader I have had all in the name of HE-High efficiency.Who wants to be flooded out of their second floor laundry room by door leaks. Now I know why in Europe they always had the washer in the bathroom -- oh yeah a floor drain!! Foolishly I thought that sold in America they would have fixed some of the hereditary issues from Europe.. Not really! If you dont mind giving your clothes two washings loaded up with chemicals, having to introduce scent additives in both washer and dryer with sheets and tablets, and the inevitable quadruple maintenance and cleaning, then looks like LG front loaders are for you! Though for my mind all the savings in electricity go out the window when compared to redundant cycles, massive chemical and additive costs, and excessive maintenance.. HE seems a little more like HYPED (false) ECONOMY than high efficiency..WE WILL SEE IF LG REPLACE THE MACHINE AS SUGGESTED BY THE LADY FROM MANILA THAT ANSWERS THE 24 HOUR SERVICE LINE. . BUT LIKE DISAPPOINTED IM NOT EXPECTING MUCH. Nor should you!

I bought an LG refrigerator model LFRC 22750TT three years ago. Last week when I opened the door, I smelled a burning odor of plastic and I discovered that the digital sensor control had melted. I called the LG factory service technician and the whole thing will cost about $220. Any suggestions? I am glad I was home because the unit could have caught fire.

Well, Ive finally had it with this machine. We bought it & the matching electric dryer from former homeowners when we bought their house. Guess we should have done more research into the plethora of problems these sorry excuse for an appliance really have. These junkers wouldve been out on the road the second we moved in. First, within a month the dryer died. One morning I turned it on & it started smoking, so that was that. Out to the curb! Next, we had been using the LG steam washer for about 4 months & continually noticed water on the floor around it. Never really found where it was coming from other than a drip streak down the side around the detergent drawer where you add the soap/bleach. Another issue was the door lock kept malfunctioning & wouldnt let the load run unless you either slammed the door shut or put pressure on it with your knee when it was trying to lock. Then the thing would sound like a 747 taking off when it was in spin mode. It would shake violently & eventually wake up the baby with its deafening whir. Finally, it showed an error message saying the pump wasnt able to drain the tub because of a clog or something. So I got on my hands & knees to screw open the drain trap & 5 gallons of water came gushing out all over the floor. There is a small rubber hose down there also, but when I took out the plug on the end of it no water drained out. What gives LG? Do you need a wet/dry vac at the ready to do this procedure or a stack of towels so you dont trash the floor? Very poor design! And doing this did absolutely nothing. Same error code came up & the pump just sickly rumbled. So it is now out on the curb also awaiting a trip to the dump where it belongs. Please, everyone, do not buy these piece of refuse appliances from LG. You will only bring upon yourself great pain & grief. Time to break out the old GE top loader that I know works fine. Glad I held onto it for back up. DONT BUY LG!!!

Like the lighting; like the french doors; like the size. Have had problems with ice maker freeze up; frost build up around the door vents that feed the ice maker and most recently a complete failure of the cooling to both refrigerator and freezer compartments. Entire food contents had to be discarded. A major nuisance for a refrigerator with this price tag. Waiting for warranty repair. Will see how that goes.

I bought an LG smart inverter refrigerator 2 years ago, about a year ago the ice maker started making the ice taste disgusting so we stopped using it, around 2 or 3 months ago we started smelling something like a sweet chemical almost like antifreeze, everything that comes out of my refrigerator now tastes like chemicals, we haven’t enjoyed a meal in weeks and my kids have damned near stopped eating altogether. I have a technician coming out next week and I sure hope this is rectified.

Just like the many others on this site, I purchased a match set of LG laundry appliances from Home Depot just over four years ago. I also purchased a four-year bumper to bumper warranty and thank goodness I did. Shortly after we had them, the dryer drum had to be replaced because it split. Drum number 3 was installed 3/1/11 because of the same issue. Now, it has split and I need yet another drum (#4). But of course, the bumper to bumper warranty is no longer in place so I am going to see if my home warranty will cover it. I called the company that did the last warranty repair and they quoted me $368 to repair again with guarantee that it wont happen in another few months. They said it happens all the time. I noticed someone on this site said the stainless steel drums should have a five-year warranty but not sure that is correct.

Let me start by saying that their linear compressor is garbage and warrantied for 10 years after purchase date! I purchased my refrigerator in April of 2012. July 26, 2017 refrigerator stopping cooling. The compressor has died after 4 years and their approved service technicians have yet to get a compressor to run in my refrigerator. 1st company has come out 4 times to install the said compressor. I paid $350 to get it serviced to no avail. Not once has the compressor been operational after 20 minutes. It shuts done as the technician drive away. 1st company said it is junk and is all done. The 2nd company that came out that LG sent. Said the compressor needs to be replaced, he cant do it because he said, he wasnt certified. So we waited an extra week so a certified tech was to come out (today Sept 6, 2017, the date they stated) we called and they are not coming, stating that the refrigerator was junk. LGs response was that they provided the part and that’s it. I guess it doesnt need to be operational. Ive been without a refrigerator for over 6 weeks, thinking and waiting for that customer support that does not exist with LG. LG people were more than rude and unhelpful with every call. Buyer beware LG doesnt back their warranty. LG gave us a case number and made us think they would have help in some way but today’s response was priceless. They are done because they provided the part. Make the part operational. They should back their products and not get away with taking advantage of consumers. They (LG) should be acceptable!! $3000 plus $350 repair, down the drain!!

I recently purchased a LG Refrigerator side by side from Home Depot in Tucson AZ. After being installed by the delivery and installation company the installer advised me to leave the refrigerator alone for 24 hrs after which, it should be at operating temperatures. When I opened the left door, I noticed it would slam shut, and the water being dispensed from the refrigerator door was considerably warm. I contacted LG customer help and asked two simple questions about the door and water temperature and was advised by an individual that continually avoided the question I inquired about. After numerous attempts to resolve my issues I disconnected. Now I have to try and resolve my issues with Home Depot.

Purchased LG LDC22720ST/03 refrigerator in October 2010. The icemaker in the freezer has been replaced three times. The product is designed poorly and does not last for 1 year. The appliance repair company says that LG has not made a new icemaker to replace this defective design. The new icemakers are costly and the company needs to correct this defective product. Very unhappy with icemaker!

The LG front load washing machine smells very bad. I leave the door open and the smell is still very strong. The machine was praised very highly in the stores but it is not what was stated. LG needs to find a solution regarding the smell.

Front load clothes washer - whenever we start a new wash, after it sits more than 1 day, a putrid odor emits from it. It is about 5 years old & has happened since new. Per LG, we clean all the areas they told us & leave door & dispenser open when not in use. We have complaints to LG several times - but they were no help. This washer is one of the most expensive around.

I had the LG Refrigerator for little over 4 years. Replaced the compressor twice and paid $250 on both occasions. One was 2 years ago and just had my compressor replaced yesterday. The LG customer service is very unpleasant. They put me on hold over 11 minutes and hung up on me. So, I had to call in again, the rep. didnt seem like she wanted to be there and just wanted to collect a paycheck. My wife and I invested $5k in the refrigerator, washer and dryer. We will never again purchase their products. I am going back to GE.

Hello, after several weeks of looking at refrigerators, my wife and I purchased a new LG refrigerator in December, 2017. This past weekend it stopped cooling. Due to COVID19 the customer service department at LG has reduced hours. I contacted them on Monday morning at 8am and filed a warranty repair. I was told that “someone” would contact me in 24 to 48 hours. I was contacted by an approved service repair company the same day. The repair contractor offered to come out on Thursday. I didn’t find that acceptable when faced with over $1,000.00 of food that would be wasted. So I called LG back and the supervisor gave me 3 other names that I could call. I was able to reach two of them. Both were able to schedule me today!I called LG back to learn that if I wanted a different “approved” service provider to fix it that it would require a letter of authorization from them and that would take 2 to 4 days to issue! What? So my wife went out on a mission to find a suitable freezer that I could purchase to put in our garage. No luck! Due to COVID19 food hoarders the earliest I could get one delivered was possibly Thursday! Again, no solution.By 4pm I was faced with emptying out my refrigerator or scheduling another repair company. So I decided to schedule one on my own. They are coming today. I called LG back this morning and asked to speak to a manager. I spoke to a lady in the “executive” team. She told me that 4 days to get a repair technician wasn’t “that” long and because I was taking matters into my own hands, it would void the warranty! What??? I am voiding my warranty by getting one of their approved service providers to fix my refrigerator faster than they could get it scheduled? Not only did I find one but both of the providers I called were faster than the one assigned. And, because I circumvented their system, I lose my warranty? Nobody informed me till this morning that taking the matter into my own hands for resolution would void my warranty.None of this makes any sense. We spent over $4,000.00 on this refrigerator for it to go out within 2.5 years. Dealing with customer service has been a horrible experience. I cannot believe that obtaining service from an authorized service company would void my warranty. I can’t believe that when I found one that could come quicker than 4 days, LG wasn’t appreciative and simply move my order. Instead, they penalized me. There is nothing right, easy or customer oriented about the process I have experienced. It’s downright wrong.

Three years ago I purchased the LG WT4870C washer -- a He top loader with stainless tub. Its been less than a satisfying experience owning it. The unit flashes the IE error code on virtually every load of laundry. Since my washer is in the basement, Im blissfully unaware of the error code. So, the wash cycle practically never finished when I expect; Ive come to count on it taking twice as long to do laundry as it should. The IE error code indicates a dirty water filter, and I wonder how I ever existed for years with my old washer -- it never gave me a bit of trouble related to water quality.This unit is so sophisticated. It can actually sync to your smart phone. Who gives a damn!! Can I start a wash cycle and add clothes as the tub is filling with water? Nope! I like to do that to save time, but LG thinks its a good idea to lock the lid so you must get all your dirty clothes inside the tub before you start. You cannot open that sucker while its working. Not happening.And, in this great freedom-loving country of ours, do I get to choose how much water to use to wash my clothes? Nope! I should be able to wash one sock with 10 gallons of water if I choose. Whether or not I have my own well (which I do), it should be my choice. Sometimes I just want to soak -- I mean truly SOAK -- something in water. The control freaks at LG decided to be clever and prevent the user from exercising this right. You will use exactly the amount of water THEY want you to use. Seems very un-American to me. In short, simple is usually better, and the LG WT4870C is not simple. Dont be drawn in by all the bright lights and fancy chimes. This unit is overpriced and the product of Big Brothers crack team of controllers. I wish I had not bought it.

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

Bought this $900.00 nightmare from Home Depot, clothes smell horrible, washer has dirt all around top of tub, soap dispenser does not work!! Gave up my old Maytag for this South Korean made piece of junk!! Never again!! Home Depot will not stand behind the products they carry either!! Will never, ever buy another LG product!!

I was very excited when my husband purchased me all new black stainless steel LG appliances for my new home in January 2017. I am now very angry that my Door in Door LG Refrigerator is not keeping our food cold in the freezer nor the fridge side. Technicians started being dispatched over four weeks ago and after each one leaves the fridge either works for 2 days or not at all. The compressor and motherboard has been replaced and I still dont have a working refrigerator. I am so fed up with this $1800 purchase, I just want my entire unit replaced. Our family of 4 are living out of a ice chest and 2 mini fridges. This is unacceptable! Ive lost hundreds of dollars of ruined groceries and had to purchase a 10 cubic ft fridge to sit in my kitchen until LG decided to actually fix my 2 year old refrigerator. We are extremely frustrated!

I bought my second washer in July 2014 after my 7 year old front loader quit working, I was told control board was bad and LG had quit making board. The LG rep still talked me in to giving them another chance with a new top loader telling me new design and really quiet with good reviews. Now theyve been out 5 times, replaced 3 parts and have been told by 2 repairman from 2 different companies they have no idea what is making this noise that is so loud I cant hear a TV in my great room. Still LG they need to randomly replace more parts because they havent spent enough money yet. In the mean time Im wasting 3 to 4 hours of my time every time they come out.

I purchased this washer and dryer set about 6-7 years ago. They have worked very well. The only issue I have is that they are large capacity and I am not tall so I have a hard time reaching the bottom of the washer which is top loading!

We bought all brand new top of line LG appliances...refrigerator alone well over 2,000.00 in Fall 2017. Loved the new appliances but in Fall 2019 a compressor went out in the refrigerator. Yes, LG covered the replacement and repair but what they don’t want to tell you is the refrigerator will never run quiet again. We have had to call the tech back three times to come look at it because it runs so loud. We bought the product because it was super quiet and our kitchen is close to our family room and bedroom. It will wake you up at night. It runs with vibrating noises, humming, etc and LG’s fix is sending an email with acceptable refrigerator noises. What a joke.I told them if it would have ran like this when I originally purchased it would have been taken back in the first 30 days. The tech comes and states it’s a little louder than normal but not a single thing is being done. The tech calling LG while he was here was a joke too...all they could say to do is take off some clips to see if vibrating stopped...guess what?!?! It didn’t and it is still loud as ever. I will never buy another LG product and would never recommend.

In 2005, I purchased the LG WM1832CW washer and from the beginning, I got an OE error code which indicates a motor overload. I had a service contract and Best Buy was great in sending a repair person to troubleshoot and ultimately replaced the motor. We still have the occasional OE code, but LG told us to reduce the amount of detergent and always use high-efficiency detergent.The smell started and there was a black mold around the front tub seal and smelly clothes. Initially, I thought that the smell was due to sweaty football gear, but it continued after the season. We have used vinegar, bleach, you name it, yet it still smells.Now, Ive had two leaks that flooded my laundry room and I cant find the cause. My guess is that the front door seal is not seating properly every time.

My husband and I purchased an LG Refrigerator, model number LFC23760ST. It was delivered on 6/17/2009. About 1 month later, we experienced getting shocked while reaching for food items while holding on to the door. We called LG, and they told us to call an authorized repair agency and gave us 2 names. We called both of those companies and neither would come to look at our appliance. They said that LG doesnt pay them. We called LG. They told my husband that it must be a problem with the house and not the refrigerator. My husband talked to them on many more occasions, and they said that they would send someone, but no one ever came. Now, the refrigerator completely went out. On October 12th 2011, we called LG. They gave us the same name (1 now) of an authorized repair agency. We called them and they do not come to our area. So, apparently, we never have had any warranty on this product. We did get Sears appliance repair to come out. It turns out to be a blown fuse that is soldered to a control panel. So, $369.00 later and another week without a refrigerator (to order the part), did the short causing us to be shocked cause the fuse to go out? When the repair gets made, will we still get shocked? Why is LG not more concerned about my well-being and that of husbands, and should there be death or serious injury before they will show care at all? Or maybe, the only time they will care is if they are sued and it hurts their pocket book? It has hurt mine both in repairs and loss of groceries. I dont know if anything can be done about this situation but I will never purchase another LG product, and I will tell as many people who will listen not to do so as well. Always remember, if you have a warranty repair on an LG product, no one will come!

Bought in August 26, 2015, from AJ Madison and purchased New Leaf Service Pro 10 year extended warranty, compressor started failing in Feb 2017. Didnt get fixed until April 28th, 2017. Freezer started melting again June 18th, 2017 while fridge still working and top ice works, removed freezer things, dump bottom ice, now freezer working but runs constantly, never shutting off and whistles. Waiting one week for repairman to call, guess Ill have to call him again myself Monday. Glad to have RV fridge and 20 year old Whirlpool Freezer. No more LG.

I bought a top load washing machine, three months later machine started giving some i3 code means water pump is not working correctly, so we call LG. Looks like everything going ok. They send a tech to check the machine. His name DAVID **. I will never forget this name. Why? This tech is a LG house. He told me, Oh! Pump is not working. I will order the part. Ill come back and replace it, so like I said before everything looks nice although this guy is honest so far. He came back ten days later. I wasnt in home. My wife let him do the job. He spend 15min to replace the pump. Wow this guy is awesome. Finished fast and good worked supported.In the following days we know if something is wrong with the machine, softener stays doesnt go away. We call LG again. They said if a tech come to our house again we will pay for it, I totally refused to pay anything if we still have our warranty. Anyways they send another guy from APEX APPLIANCE SERVICE, GUESS WHAT HAPPEN NEXT. This second tech find out the LG guy never replace the water pump and LG tech DAVID ** sabotage our machine cutting the wires. This way our machine will never show codes anymore.Apex tech pass the information about what happen to LG and again when I called LG they dont have any info about it. Looks like they cover each other. I dont know exactly. ANYWAYS, if I describe all terrible time what happens to get my machine fixed will take me more than 24 hrs to do it, anyways if you already purchased any LG items youre **... Just watch out for this guy DAVID **. If your machine is broke or if its another tech from LG be on him make sure he fixed your expensive machine. LG COMPANY IS A NIGHTMARE. NEVER EVER WE WILL BUY ANYTHING FROM THIS BRAND.

It started to leak on the floor so I googled and found out the problem and fixed it. I really have no other problems with my washer. There are a lot of choices for how to wash. I like the choice of extra rinse but I wish there was an option to ONLY RINSE. Its my LG refrigerator that gave me endless problems.

We bought a LG front loader washer and dryer at the astronomical cost of over $2200. My husband insisted on purchasing a 3 year extended warranty. And guess when the washer died? Five months after the extended warranty expired. This piece of junk didnt last 5 years! We didnt want to have to buy another dryer because ours is still working. We had no choice but to purchase another LG in order for it to fit with the stackable kit we have in our condo laundry closet. So now were out another $1100 for another piece of crap LG washer that weve had less than 24 hrs and already were having a problem with water leaking into the drum from some plastic orange piece located on the top of the rubber seal. Have no idea why water would come out of this piece, but its attached to the seal with a screw so obviously its meant to be there. God, I HATE LG and will NEVER EVER purchase another one of their crappy products!!!! DO NOT BUY ANY LG PRODUCT UNLESS YOURE A RICH GLUTTON FOR PUNISHMENT WHO LIKES FORKING OVER $2200 EVERY 4 YEARS!

I bought the refrigerator July 2016 plus a 5 year warranty. The first year the water flow from the in-door water was very slow. I had to call for service and they fixed it. Now July of 2019 (3 years) the whole refrigerator stopped working. Customer service is a joke. Ive called customer service three times, speaking to three different reps. The first one walked me through a reset and literally said that she guaranteed me that would fix it. She said check in eight hours. I did and it was not working. This was Friday and they are closed for the weekend. I spoke to another rep the first of the next week and he said that it would take until the following Monday for a tech to look at it to diagnose. That will be the ninth day without a refrigerator and freezer.He told me to prepare to be without a refrigerator for another two weeks after the tech makes the diagnosis and orders the parts. That will make 23 days from the time I reported. I spoke to a third rep to find out how to get reimbursed for the loss of $1500 in food. She said she could only authorize a $100 reimbursement. I recently looked at the current reviews and realized everyone is experiencing this same problem. I will never buy an LG product again.

I do not normally write bad reviews, however; with the amount of money I spent on my LG Probake series range/oven, I am very disappointed. Model # LRE4213ST. As others have written, you barely bump or lean up against the knobs on the front and they turn on. Even the dog can turn them on. We have truly returned home to find the burner red hot, luckily, we keep it cleared off, but we just bought a home and remodeled and I really don’t want the house to burn down. I have had to go through 2 sets of childproof knob protectors to help prevent this.

LG wasnt my choice and I honestly wouldnt purchase again. Even talking with the individual who did the maintenance on the appliance said that there were a number of those models that had problems. They all looked and appeared that its a nice unit and I was surprised at how quickly the compressor of the refrigerator went out. Ultimately, that was the problem. As far as other products like the LG flat screen that I purchased before, I was pretty satisfied with that. But something went wrong on the refrigerator side.

I purchased a dryer, model number DLG7201WE, on 3/2 from Lowe’s. Within the first month it is burning my clothes. They have a honeycomb burn on them. Trying to have a service tech come fix it was my major complaint. I feel LG customer service just wants to get you off the phone by not telling the truth about their service technicians. After several hours on the phone, talking with four different services reps and taking two days off from work, my dryer is still not fixed. I am disappointed with this company and will not recommend buying anything LG.

We bought a one year old LG Trom stainless steel washer from a co-worker of my spouse when we moved into our new house. I was not crazy about a front loader but loved the price and the fact he would deliver it. To its credit, it spent the next 2 1/2 years washing up here, including the cast offs of 4-5 bassets hounds, which we foster for the rescue. We got an error code OE on a regular basis and cleaned out the two filters and it came back on. It made our clothes and laundry room smell and always leaked a small amount out on the floor. Finally, it would not clear the OE code although I could run it through the cycles manually.When I checked on getting it repaired, the eye opening started. The first appliance store I called stated that something should be done about these being imported into the country. He virtually recoiled when I told him what I had. And only person in my area (southern Houston, not exactly the boonies) worked on these and could get parts. Okay, I called him. $75.00 service call when we can get to you, and it cant be applied towards the repair. Then I researched online and found out that it would most likely cost 200-400 dollars to fix it with even small things wrong.Okay....maybe I just will buy something else, like the top loading white Kenmore I have spent the last 50 years washing in. I checked around with two used dealers and again, they didnt fix LGs, would not carry them, and didnt want one. The used Kenmore is downstairs merrily washing away in 30 minutes time when the LG took an hour for most anything. Also, I could soak or dye anything in it. It left here with the junk dealer...Good Riddance!

I never write reviews but I just had to. I got LG top of the line, top loader washer and dryer set. I guess I didnt research it enough. I have been doing laundry for 30 years and there really is nothing I like about this set. First and foremost, neither the washer nor dryer let you choose your settings. They have categories and it is what it is. Unfortunately they are terrible and dont work, e.g., nothing between normal and delicate. Does not get stains out unless you use 2 1/2 hour cycle with soak. Cant understand that one. Dryer same problem with settings. More dry is really almost dry. I gave it a year and still is the worst purchase I have ever made.

Two weeks after installing our beautiful new oven in our beautifully remodeled kitchen, we had a graduation party for my son. As I was going to bed that night, the smoke alarms started blaring. The house was filled with black smoke. To make a long story short, my nephew bumped one of the knobs and started a plastic container on fire. All he did was bump the knob and started a fire that easily. Major design flaw. This oven is very dangerous!

I purchased my LG refrigerator in June 2017 and 3 weeks ago the compressor failed. After a few hours of talking with LG they agreed to send out a repair person to assess the issue. A&E is the only authorized repair in my area that can work on a sealed compressor so an appointment was set for 2 days after my initial call. The repair person let me know that this is a known issue with the LG refrigerators and that even with replacement I might only get another year out of this fridge. LG finally agreed to a one time compressor replacement and A&E ordered the parts. The parts never arrived and instead of re-ordering what was the initial order, A&E insisted that they would have to come back out to my home before they could re-order the parts. They appoint was another 2 days out. When they arrived, they confirmed the parts that needed to be ordered, rescheduled an appointment for August 28 and again ordered, 2019 the parts which arrived 5 days later. The new Super Compressor according the A&E was installed on August 28, 2019 and we were told to wait 24 hours for the appropriate cooling. Since this install my freezer still has not gotten cold, the fridge now will fluctuate from 20 degrees to 56 degrees and now the panel is showing an error code. I am now waiting for A&E to come on Sept 3, 2019 to look at the fridge again. Both LG and A&E only have call centers with trained staff to restate that they are sorry for the inconvenience and nothing more. I am on the verge of 4 weeks without a refrigerator with no end in sight. I based my purchase on the Consumer Reports magazine and website that touted the LG fridge performance and reliability. As a consumer I feel that I have been duped and am potentially looking at investing more money for a refrigerator that works. I would never buy an LG product again after this experience knowing that this was a known issue and LG kept selling their product with the same faulty compressor.

My experience with LG has not been great considering that it took a month to get my French-door refrigerator fixed this summer. I got this unit because I liked the design. Its compressor went out and I called the warranty company Asurion and they kept telling me that it had to be LG alone to fix it. It took two weeks to finally get somebody to get here. The first person who came out was here for four and a half hours and he did things incorrectly. The first compressor that they put in ended up being broken itself too. So then, they had to order a whole another compressor and dryer again. Then, even though it was delivered to my house within five days, it was two weeks before I got the second technician to come and fix what the first tech did. So, not very happy at all. The techs were friendly and courteous, though. Also, whenever I called LG a couple of weeks ago when the unit was acting up, they got on it very quickly and was able to call a different company to come and work on it. So, I was happy with that. Still, since the repair the refrigerator has been off and on. I have to keep hitting my breaker and resetting my refrigerator from time to time. The panel board will lock up for no reason at all. We dont know why it does that. Also, the ice maker will stop working for a couple of days at a time and it makes noises. Then it will fix itself and go back to working. I wont buy another one.

I just wanted to write and tell you that I will never buy an LG appliance again. Had a refrigerator for 10 years and all of a sudden the compressor breaks and it’s $800 to fix it. They said the warranty ran out 6 months ago. Bought the matching stove with it 10 years ago and I’ve already had to have it serviced twice. Bought a flat screen for my wall and that broke after 5 years. You do nothing to help your customers and it’s impossible to get a hold of anyone. Horrible company!!

Washer worked great however main PC board needed replaced after 4 1/2 years. Wow. So this is and was by far the most expensive washer. My last washer was working fine after 10 years. I gave it away when I purchased this LG. Im very, very disappointed!!

I love this stove oven range. Its easy to clean and very practical. Im a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. Ive had this stove for about 5 years and have never had a problem with it. Couldnt be happier.

I purchased LG refrigerator Model LFX28968 3 years ago. Since then I have nothing but troubles. Refrigeration section and ice maker are frequently out of order. LG repairman never solved problem saying the unit itself is defect and he cant repair it. He reported to service department supervisor about the defect, but the supervisor said to him it worked for 3 years and LG is not going to replace the unit nor will try to repair again. I got a lemon product. Anyone want to buy LG refrigerator must check the LG Service and their irresponsibility. I strongly urge anyone stay out of LG products. Otherwise, you will get stucked with problems.

Absolute worst customer service ever. $3000 French Door LG Refrigerator stopped working one month after going out of warranty, so basically at the 13 month period, $300 worth of food in the trash! Had to purchase a repair plan for $450 to get it fixed. It is the seal system that is causing the problem. Nobody in my area knows how to fix that. I have asked for my money back. NO, they said. A relative of mine is an LG repair man and he said LG has been trying to hire him but he does not want to work for them because their compensation is very poor. No wonder they dont have anyone available for certain jobs. Now we are using our old LG in the garage (Im glad that I didnt throw it away!) for our food. We wanted all of our appliances to match in the stainless steel color. Stay away from LG fridges. We also have stove, microwave, dishwasher, washer and dryer. Those have worked great so far!

We recently purchased an LG washing machine, model WT1001CW. Overall, we are pleased with its design and function. It is very quiet (despite what some say about excessive noise), and for the most part it cleans okay. However, today, my wife put in some heavily soiled clothes, after an afternoon of working in her garden. These clothes were definitely dirty, but no different from clothes that we had washed dozens of times before in our previously-owned Kenmore agitator washer. Surprise! The claims we had read about that said the new impeller-type washer just didnt clean all that well are TRUE! As I write this, my wife is running the same clothes through a wash cycle for the THIRD TIME. This may not necessarily be an LG problem, but a problem with the basic concept of impeller washers. I will NEVER buy one again (unless that is all that I can buy). Sometimes new is not better.

I bought an LG front loading washing machine in October 2011. I also bought an LG bottom freezer french doors refrigerator in October 2011, while doing a house renovation. Refrigerator Model is LFC20760SW. When washing machine broke in June I was told it was not worth fixing. In Feb I came home from vacation and the food in refrigerator was spoiled. The lights dont even work. I checked breaker. The vacuum works in the electrical receptacle so it not the power. Also at least 4 of the plastic pieces have broken off. Both sides of the slider in the deep freezer broke. The door storage broke. Some other pieces have broken off. I will never buy an LG again. Cant get a LG repair person either. Sears is coming over maybe.

My husband and I buy a washer and dryer at Lowe’s store!! Two months to the day our washer stop working, we contacted Lowe’s and they told us that we need to contact LG because the 10 guarantee, well has been Almost a month since our washer died on us!! Customer services send a guy to check and fix it!!! But he found out the part wasn’t available anymore!! This happened on 12/19/19 and he send the information to LG on the same day!!! We call the repairmen. What was the next step, he told my husband to call LG because the LG have to replace the washer!! We’ve been calling every day since two weeks ago and still waiting for LG to fix our problem!! Please be aware if you’re planning to buy LG washer and dryer!! Work for month or two and the problems you are going to have are worse!!! Get another kind but not LG!!!!

Exactly a year and two months after purchasing the washer, it started leaking water on the inside of the tub from detergent drawer. Warranty doesn’t cover. I expected at least 2-3 year of problem free operation.

When our old refrigerator quit a little over 2 years ago, my wife and I shopped around and decided to purchased a new LG refrigerator. When the door panel control indicated we needed to replace the air and water filters, we ordered replacements but before the replacement arrived the cooling shut off completely and we lost everything in the refrigerator. We later learned that if the filters are not replaced immediately the cooling shuts off. A little over a week ago and without filter replacement warnings, the refrigerator and freezer stopped working altogether. Again, we lost everything in the refrigerator and freezer. LG customer service was not helpful. We were told a repairman would contact us within 24 hours. 48 hours later my wife tracked down the repairman. I note it was not the repairmans fault. The repairman said the electrical operating panel, compressor and something other part were all bad and had to be replaced. Basically rebuilding the refrigerator. Repairman would order the parts. 6 days later we are still waiting. Using a dorm refrigerator from my office to keep milk cold for our two kids. LGs customer service has been totally inadequate and very disappointing.

The LG refrigerator is one of the best refrigerators I have ever owned. Keeps everything cold and fresh. Even when the power went out because of hurricane; food lasted overnight till we could get gen. Only problem is the ice maker doesnt work well.

My refrigerator leaks and the shelve are broken, plus ice maker gets clogged!! I already paid to repair and its doing the same thing less than a year later!! This is pretty disappointing since I paid over 1500.00 for this refrigerator. Im very disappointed!!

Bought a Kenmore french door SS fridge for my son less than 4 years ago. Its made by LG. A week ago it stopped working. Had an ex-LG service rep, now an independent repairman, come out to fix it. He made 5 trips. Each time thinking it was a different circuit board after talking with the LG tech department. In the end, he determined it was the compressor that had failed. Most folks Ive talked to said its not worth fixing, just buy a new fridge. From this site, it seems that this is a fairly common problem, and that LG makes a deficient product. Every other fridge Ive owned (and I have 5 rental properties in addition to our own home) have lasted just about forever. Lesson: stay away from LG products!

LG Refrigerators has good quality. Quiet and works wonderfully. Weve had it for three years. LED lights are great and well placed. But workmanship on freezer door seal needs improvement.

Please when purchasing a LG product make sure you look at the warranty. I have owned 2 LG products. First was a dishwasher the second is a refrigerator. Both of these products had issues that should be covered under LG warranty and LG has fought me on both warranty claims. The first was the dishwasher. When I called in for a warranty claim I was told LG could not warranty it as I did not have the original purchase receipt. Even though the Model and Serial Number on my dishwasher noted it was under warranty they would not honor their warranty. At that time I did not realize I could have fought it so I purchased a new dishwasher (that was not LG).Now in 2020 my fridge stopped working. It is the compressor. My fridge is still under warranty and the compressor should be mailed to my home. LG is making me jump through hoops to get the compressor mailed so my fridge can be fixed. LG will not send me the product without talking to my technician. In saying that I have supplied LG with my technician’s contact information and LG has told me that they have reached out to my technician to authorize the part. My technician as received NO authorization request. When I reached out to LG to note my technician had not received and email I was then told it would take 3-5 business days to contact him. I feel that LG has no right to authorize my technician in order to send me the part. Today there are so many clever people that can fix their own appliances. If I was a handy person and was able to fix my own LG fridge, LG would not send the part directly to me as I am not a technician. I think this is very unethical. The fridges compressor does not work it is under warranty, LG should mail the part without question. So at this point I am going on 15 days without refrigerator. LG will not send me the part even though I own the fridge and it is under warranty. They have supposedly contacted my technician but at this point he has not been contacted. I just wanted to let everyone know what I am going through so that when you purchase any major appliance consider purchasing one that has a better track record at honoring their warranty. If you do purchase an LG appliance at least now you are well aware that they will make you jump through hoops and likely not going to honor the warranty on that appliance. It would be better to find a company that is willing to honor their warranty even if it costs more.

From the very first day I bought it we have had ice build up in the top drawer of the freezer. I called for about 2 or 3 weeks to the store I bought it from. I was told it was the humidity and not to worry. I kept calling back and finally they gave me the number of a repair man. He came a number of times and did what the LG people told him to. Every time he came he replaced another part. Nothing has worked yet. They said as long as the rest is working its just an inconvenience. My thought is for 3000.00 I shouldnt have to have an inconvenience. I have since given up getting anything done. I have the same kind of fridge (different brand) out in the garage and it is in humidity and have never had any problem with it or any other fridge I have owned. Will never buy that brand again. I have owned it for a little over a year now and I have never had one day without ice on my food and drawer.

I was lead to believe that my new LG Easy Clean Oven was the same as self-clean. It is absolutely awful. The Easy Clean doesnt even begin to clean the oven. I am so upset. Now I am stuck with this horrible range.

LG WM2301 HW front load washer - Sometimes when washing cloths, mostly sheets and even light loads, the cloths are severely stained with what looks like mud. The tub has a residue of dirt also. This does not happen every time. I even drain the water from the tub like the manual suggests.

We originally purchased our LG LRE3061BD range in September of 2017. Within a week of owning it the cooktop cracked. We called to get a replacement but being as it was a newer model the replacement tops were backordered several months. Going several months without a stove would not work as we are a house of 5 and I need to be able to feed our littles. We went out and purchased another one of the same model as all of our appliances were a matching set.Now fast forward to today and our cooktop is cracked AGAIN. There was no moment where we saw it crack. We went to the stove which was off at the time and saw the crack. I have owned several cooktops over the years and have never had the glass crack before. Now Ive had the same model crack twice in two years. I called LG and they informed me that it was no longer under warranty. They also told us that there is a recall on this particular cooktop for the burners not working properly. After hanging up and researching the replacement part I called LG back. If Im going to Shell out another 350.00 for a replacement cooktop I want the recall fixed as I dont know if this could be what is causing the glass to crack.When I call back I speak to someone else who now tells me there is no recall on this model. I dont understand how in 5 minutes there is such a drastic change in the information Im being given. I ask to speak to a supervisor and I am placed on hold. The man gets back on and says that he spoke with his supervisor and has escalated the call and a supervisor will call me back. I asked when they will be calling and he says that it will be 24-48 hours for the message to get to the supervisor and for them to call me back. I explained to him that this would not work as I either need to order a replacement now or go get yet another new stove to be able to cook for my littles. He says it takes that long for the message to get to the supervisor.I explained to him that in this day and age with email and phones it does not take 48 hours for a message to get to someone. He puts me on hold again and tells me he spoke with his supervisor again and he will review the information and call me back in a few minutes. That was almost an hour ago. We shall see if they call back and if it goes anywhere. I would not recommend purchasing this product. I believe the small triangles in the glass are playing a toll on the structural integrity of the glass. This is the only difference between the cooktops I have owned previously and the two that have now cracked. I am not hard on my appliances and it breaking twice in two years is unacceptable.

Like the other review, if you set your oven to bake at 350, and watch a professional thermometer inside the oven, you will see the oven climb to around 475 and stay there for a few minutes while the panel says the temp inside oven is only 345. If you then set the oven down to bake at 345 in hopes of still being able to cook something before your house burns down, the oven will inform you that it is actually only 340 degrees in the oven, and continue blazing away until it is satisfied. It will eventually beep to let you know it is ready. At that point, ensuring there is no flammable material within 10 ft, you will need to open the door and leave it open for about a minute to let it cool down. Once the oven has cooled down, you are now ready to cook, and the oven works flawlessly. I agree that the gas knobs are easily turned on when you brush against it, but thats just the way it is and I can live with it. Gas burners work flawlessly and I love cooking on it. Just wish I knew how to turn off the incinerator preheat setting.

Our direct drive, load self-balancing, year and a half old machine has been exhibiting all the unbalanced load problems frequently mentioned in reviews that I found after my wife told me that she keeps getting EU code indicating an unbalanced load which she redistributes by hand, followed by standing over the machine and holding it as steady as possible in order to finish the loads. When I tried to change the spin speed to low, the machine spun as fast as ever. After reading the other reviewers experience with LGs customer relations I intend to go out tomorrow and buy a non-LG washing machine and try to support any class action lawsuits that are inevitable (I hope). Maybe after their exploding cell phone problems are over, they will take care of their appliance customers. As one of the other reviewers mentioned, it seems as if LG didnt do their due diligence when it comes to product testing prior to bringing to market.

LGs top of the line washer is a piece of crap and their customer service is as bad. Heres a picture of my white tennis skirt and white sports bra after they were cleaned separately in the washer. Buyers beware!

I have bought a washing machine. They deliver a damage piece. They play a big game with me for not giving a replacement. They have cheated me by passing the time. First they said to show damage part in photo they give replacement. Again they said, We can’t give replacement of product. We give replace the damage part, and after some time they again saying, We will not give replace. Very poor customer care.

1st I contacted LG and because my dryer was purchased in Nov 2014, it was out of warranty. I was provided a schismatic to properly identify the part I needed (A255 - see exploded view of page 49). I was also required to work with an authorized parts distributor near me (California). I initiated my order the 1st week of August and got 2 incorrect parts because LG Parts Department does not label their items correctly!! The authorized dealer was apologetic and I was given a full refund.So next I called LG directly and they too send me 2 different incorrect parts. After several weeks of calling and arguing to speak to a US based representative, I got Erica ** in Executive Services who was unhelpful, rude, and downright wrong in her understanding of the entire situation. Now what? I am now being told I have to buy the entire TOP of my dryer to fix the plastic hinge that broke on my steam compartment. So why does LG make such a piece of crap that needs to have replacement parts within 2.5 years of purchase? I would actually appreciate an answer. Also, Why cant I buy a replacement part without dealing with stupid representatives? Buy the entire lid? REALLY?So I would like a rep to contact me and ship me A255; that item is not a huge metal door hinge. It is a small piece of plastic!!! It goes into A260 which I was able to purchase without ANY ISSUES. The lovely Erica ** stated LG Corp has mislabeled page 49 and the part I was sent IS the correct part. How was I able to buy A260 (lid) and A255 be a part that is not purchasable? Why is all this made of such cheap plastic? So Erica wants me to replace the entire lid of my dryer... That is everything featured on page 49 section A210 for a ridiculous $150 AND I still have to install all that. Those parts arent even broken! DO NOT BUY ANYTHING LG. I never will again. They are horrible!!

When I purchased my refrigerator 7 1/2 years ago there was no warning that it was about to be discontinued. Now I need a part for it or its an anchor for a rather large size boat. I have no respect for a company that dont carry parts for their products past 7 years. Who would have thought that you are supposed to consider making a nearly $2,500 purchase of an appliance as a throw-a-way.

LRE3013ST - I was hoping to read that there was a recall on this particular stove because of the Intuitouch control panel. I seem to use the same burner on the left-hand side of the panel and noticed a crack in the plastic. Its only a few years old. Also after oven on for half hour or so it shuts off and FB appears on panel. Why do they make things like used to???

Like many others, spent > $1000 on a top loading LG about 3 yrs ago. The control board broke in the first few days, and it took a few weeks to get it fixed. It was also recalled. These were ok, I can understand sometimes things break, and they fixed these with minimal hassle (although it was a long wait for the part when the control board broke). However, now Im POd. After about a year, small spots of rust around the bleach dispenser (dont use bleach), now that rust has progressed and it is also rusting around the bottom lip of the tub by the soap dispenser. I have an extended warranty, but this isnt covered because its cosmetic. The store has asked that we try to get LG to help with the parts and labor (their warranty for these issues is 1 year). Well see... This is the 4th washer Ive owned over ~30 years, and it is the only one to rust.

I purchased a new LG four door refrigerator in August 2013 and purchased the extended warranty. In July 2015 it was not cooling and I lost all the food inside. The LG repair person came in a couple of days and determined it could not be fixed and recommended a replacement. It however took a month to resolve this because of LGs delays and I was a month without a fridge. In the summer very frustrating. It is now resolved and I have a new fridge (not an LG). I would not recommend LG for anyone.

After being told that this washer was the most top-rated, we decided to make the move to this HE machine to save water. It has the clear top, so we were suspicious from the start with the minimal activity and agitation seen with the impeller system versus our old machine, plus it appeared that some clothes werent even getting wet! But the information we had read told us that all of this was normal.We were shocked at the 1:47 hours to complete a load, but again, we were able to wash twice as much in one load. BUT, a load of heavily soiled Levis from gardening, which would have been no problem with our old machine, came out filthy, even using the Heavy-duty cycle with extra water! TWICE!! This really is not acceptable, but we dont have a lot of faith in trying any other HE machine now either. We are reading bad reviews on pretty much all of them!

I decided to try LG because it was on sale at menards and I bought it. I was looking to upgrade to a different refrigerator from the original side-by-side that I owned. The only thing that I have not liked about this refrigerator is that the cover on the ice machine has broken. Theres a couple screws to the latch on it and they have broken off. Other than that, I like the fact that it has an ice maker and it also has the water dispenser. I like that it has the freezer door on the bottom. It has the open wide space on the top for the refrigerator.

Purchased 5/2015. Compressor broke down in 12/2015. Took authorized service rep over a month to repair. Mainly because the first service rep sent could not repair the refrigerator. The 1st week of 8/2016, compressor broke down again. Again, the first two authorized LG service rep sent could not do the compressor replacement work. Sent the 3rd service rep on Aug 29th. As of today, Sept. 3, 2016, still waiting for service rep to receive replacement part expected on Sept 12, 2016. This is the refrigerators third compressor in 14 mos. All repair service techs have expressed that LG refrigerators have a going compressor problems. My experience has been besides having a bad LG product, their warranty service is horrible.

About 3 years ago I purchased an LG dishwasher Model LDP6797ST. I was very happy with it at first until about 1 year and a couple of months. One day a received the error message AE. At the time I did not know what it stand for. I contacted LG and to their credit they sent a technician to repair the unit. What he did that day is replaced a circuit board at the door and the machine was working. And now 2 years later after the repair I received the same AE error message. The thing is that error message according to LG is a water leak. I called a repairman who confirm I have a leak coming from the drain pump. It would cost about $600 to fix. In his word I better off buying a new dishwasher. I paid good money for that dishwasher (about $700) and it only last 3 yrs. I am not sure I will ever buy an LG appliance again. I am now again looking for dishwasher. Very disappointed.

We purchased our refrigerator in November of 2015. Customer no service is worse than terrible. Our refrigerator broke down in August of 2019. It is now February 2020. We have had a working refrigerator for 3 days. Since then repair is a nightmare. Only comes on their schedule (A&E) and only when they want. If you ask to speak to management they hang up on you or put you thru transferring you to all incorrect departments. When they hang up on you they block your number so you cannot call back. The 4th person that came out said the parts he was installing looked used. Gosh wonder why they didnt work. Last person out said defect in refrigerator design was the problem even if they order parts will not work. He called LG. They are sending parts to repair defective refrigerator. LG model #lmxs30776s.

I purchased this refrigerator on Jan 25, 2016 from Home Depot. I didnt actually use it until after renovating my home so it was put in service in July 2016. In January 2017 we lost refrigeration. This was the start of what felt like never ending problems. Because the fridge was less than one year old we had to use LG, not the Home Depot extended warranty.LG responded that they would have a service person there after 4 days. In the interim, we lost all of our food and had no refrigeration. I complained about the delay and they fundamentally didnt care. The repairman came and could not repair it. He ordered parts which would take several days. I complained again to LG and said we had a lemon but they would not replace the fridge and we had no cooling. And the fact we were without the appliance did not matter to them. The parts came, they were installed and the fridge did not work.LG said they would send another repairman which again took a few days. They would not acknowledge we had a lemon and they had ZERO empathy about our situation. They did not care that our $3,000 brand new fridge did not work and we had nothing. BTW we had also purchased a new LG washer and dryer the same day as the fridge but that meant nothing to them. It was a $5,300 order. I contacted Home Depot, who were wonderful. They sent us a small fridge to use.The new repairman came. He said they need different parts. He picked them up himself the next day. He installed them and the fridge worked...for a few days. We had returned the Home Depot loaner fridge, we were assuming the problem was fixed. Then we lost cooling again! I contacted LG, they said we would get a repairman in a few days! I contacted Home Depot and they sent another loaner fridge. It took another 3 weeks and a few visits by different people before it was repaired. I put in a formal request for a replacement and LG refused it. Essentially saying that notwithstanding our problems, it was repairable and not a LEMON. Of course they knew their warranty would run out so if it was a LEMON they obviously did not care.Today is February 10, 2019. My extended warranty ran out on Jan 25th, 2019. I couldnt buy a further extension (I tried to) because the original price of the fridge was too high for an extension. That worried me given the history of problems. I was able to extend my washer and dryer and I did. Yesterday, the compressor started making a noise again. The same noise we had before the other failures. Although, the warranty expired Home Depot will service it because they have a 30 day grace period. Thank you Home Depot. You are an honorable business. LG, you are terrible. This fridge is a LEMON and should have been replaced. No-one should have this many problems and now be faced with future bills because of your companys failure to honor the quality of a product you make. LG is not an honorable manufacturer. Stay away from their products.

After more than 6 non-productive service calls to my pristine LG washer, which was shutting down as a result or a false error code, I sent the following to the head of LG in the US and copied the conglomerates CEO. Nearly two months later, we have not had the courtesy of a reply from this unresponsive, arrogant, incompetent and corrupt company.I am writing directly to you in order to allow LG Electronics the opportunity to rectify a situation involving a washing machine, which has been deemed unrepairable by both an LG-certified repair service company and by your customer service organization, which refuses to offer equitable assistance in resolving the problem. Please note the washing machine is in good condition, not significantly worn, functions very well half of the time, and then shuts down showing a false error message.In brief, the machine in question produces an error code and stops mid-cycle. After more than six service calls, replacement of several parts including the same parts multiple times, and numerous calls to the LG help desk, your authorized service technician declared the machine unrepairable and looked to LG for further guidance or, in the absence of guidance, an offer from LG to replace the machine since it is not repairable and well within what should be its useful life span. LG has refused because the machine, purchased in 2005, is out of warranty.Mr. Cho, understand we are not seeking a free repair. We fully expect to pay for a repair on a machine that while out of warranty is still well within its useful life cycle. However LG has failed to produce an appliance which, when inexplicably logically shuts down, can be repaired by LG authorized service. As a result, we are forced to replace the appliance very prematurely. If you will not replace the appliance, then we request that you provide instruction on how a technician may bypass the board that is producing the erroneous fault code that is shutting down the machine mid-cycle. These good faith solutions are only reasonable.In addition, and as a consequence of LGs failure to produce a machine which can be repaired, we have incurred expenses for sending laundry out to be done. While at this time we are not seeking reimbursement from you for these costs, which are now well over $1,000, we will not hesitate to include them in any legal action which we are forced to take against LG should LG refuse to act in good faith and choose to ignore our reasonable request. Such action may include, but not be limited to, commencement of a consumer fraud action against LG under M.GL 93 A, which provides for treble damages and attorneys fees.Interestingly, from a non-exhaustive online search, we have learned that LG routinely refuses assistance to consumers with out-of-warranty machines, which are still within their useful life but cannot be repaired, because LG maintains the appliances are not intended to last. We therefore believe it would not be a difficult task to win class action status for any action taken against LG for intentional defects in its laundry appliances. In addition we will not hesitate to refer this case to the attorney general of the Commonwealth of Massachusetts.Mr. Cho, you should know that I was an early and loud proponent of your products and installed them in the laundry rooms of three estates and on my yacht as well. I did this despite the warnings of others that LG was merely the new incarnation of a Korean brand known for shoddy products, Goldstar and Lucky Goldstar. Now, it appears, your detractors were right and LG is interested only in volume sales and not in customer satisfaction or customer loyalty.Mr. Cho, I do hope we can resolve this problem amicably and without legal action or publicity. However, please do not underestimate my resolve. As the founder and former CEO of a multibillion-dollar company, I well understand the difference between good faith effort and fraud. I am hopeful this situation is the former and not the latter. I am a consumer of means and I will not hesitate to pursue my claims against LG. I look forward to hearing back from you.