Well, I have a 2009 Kenmore refrigerator built by LG. We have had several service calls this past year. Ice Maker, compressor, freezer fan twice. Today I was told it cannot be repaired. The reason it cant get fixed is because it leaks. The location of the leak comes from the side panel. When the refrigerator was built they use blown in expandable insulation. The tech that did that work in the factory did not do it right. I think the factory is in Korea. No fix for this problem except to buy a new refrigerator. I will never buy a product made by LG. I think some Kenmore products are made by LG. We just bought a new dishwasher. I will purchase made in the USA products from now on. I hope this helps other consumers.

Purchased this washer (WT1101CW) January 2014. Its been two years of rebalancing accompanied with numerous draining and refills as this machine struggles to complete a load. Have had a technician visit us three times and he made sure the machine is level, has a new board with updated firmware and still we have problems. Even more telling is the fact that a tub clean cycle (water only) cannot finish without the machine stopping to display UE. Ive given up. For a quick wash our neighbors have let us use their washing machine. In the meantime my solution is unfortunately to move to a different brand of washing machine.

We have a 7-year old LG front load washer. An authorized repairman has been to our home three times to repair the unit. He has talked to LG tech engineers three or four times and they have sent the new parts three times to repair the unit. However, it still prompted an error message. They now tell us that it is all they can do for us. They offered us $74 for the trouble. I told them I am willing to pay for the repair cost just to fix it. They have manufactured these unit with manufacturing problems and they are not standing behind their product. If it is not repairable due to an engineering error, I should be entitled to a discounted cost for purchasing a new unit.

Bought this Washer sometime in 2011 and since about 2 months after we bought it, it has a mold build up around the front gasket! Called LG and they said you have to clean the front gasket and keep it clear every few days or after a few loads as it blocks the drain. We started cleaning the front gasket and kept using the clean drum feature with bleach and still kept building up MOLD. Now I see that other people are having the same problem as me. Thanks LG. Will NEVER buy a LG product again.

I am having the same problem everyone else is having with their refrigerator. It broke down nearly three weeks ago. I do have a warranty which pays for parts but not repair, however all my food was bad and needed to be thrown away. Had a service man, who was very nice and helpful, who stayed for hours trying to figure out what was wrong. Finally after coming back many times he realized it might be the compressor. Had to order it thru LG which came 5 days later. Now realize I have no refrigerator at this time that works. Couldnt they send it over night delivery? Okay, now service man puts the new compressor in and the next day it worked!! Started getting ice, went to the store to buy food and spent $200. Very happy until today one day later, I wanted to defrost my London broil, which happened to be defrosted already because my refrigerator was broken again. I knew something was up when I had a smell in my kitchen. If there will be a suit against LG I would love to be a part of it. This refrigerator was a lot of money and Im sure everyone else feels this way too! I will never buy an LG product again!!!

Three weeks ago, I discovered my LG refrigerator was failing to keep foods cold and frozen. A repairman from Stover, Evey, and Jackson came, brought a loaner, and took the model to diagnose the problem in their local shop. It is not repairable because the capillary tube is blocked and no part can be ordered from the company to complete the repair, per Bob, technician. This model has a 7 year sealed system warranty.I have tried to contact LG via email, with little success. The phone customer service is very poor and time consuming. A supervisor gave me a bad email address after calling us at 6am (no apology). Does anyone have any suggestions to remedy this problem? I would like them to repair the unit or replace it, or at least refund a portion of our purchase price.

I bought an LG washer model number WT5001C in April 2012. One year, the water pump is so close to the tub that the tub knocked the water pump out of place causing it to cut into the water outlet. This resulted in water being released all over the floor. In trying to get this repaired, I discovered that LG parts are not stocked here in Dallas but at one distributor. And the best case lead time is 7 days to get the new water pump.

Will never ever purchase another LG appliance. Immediately, within 6 months, had to have the freezer door replaced because it froze up. Thankfully it was still under warranty. Within the next year.. ice maker continues to freeze up and unable to remove ice box. So sorry - not under warranty. Thankfully we were able to dislodge the ice maker and it functioned again for almost 6 months. Again - frozen/locked up and unable to remove the ice reservoir the 2nd time. Cheap products and no customer support.

When in spin cycle washer moves all over. They have come out 1st year more than a dozen times to repair. They have changed numerous parts to no avail. All repairman say that is my ceramic tile floor which 90% of the country has in their washroom. I still dont understand. I told them the previous front loader did not have this problem. They asked me if I bought extended warranty. I said it should be good from get go, brand new and installed by Home Depot. Went back to home depot to discuss further no avail. Either they said contact LG which I had done! When speaking with LG numerous times each time they were completely unprofessional rude. I finally explained Lemon law which when they said to me to screw off, I own this piece of crap which no one stand behind. I choke it up too. I will never ever buy a single LG product, even if they were the last company to produce anything. Stay away. Every time I see someone near their product I tell them to run. Poor customer service, poor quality product. I call them LIFES GARBAGE!!! So my unit is 2 years old now and because of the movement of my machine it destroyed the new floor. Remind you all techs said my floor to blame and also my walls. Thank god I keep door closed when my son is here so he doesnt get crushed by this garbage. Oh I spent $1200 plus hours lost while techs were here which was min 4 hours x 12 times on this machine. STAY AWAY FROM LG PRODUCTS PLEASE.

After reading numerous positive consumer reports over a year ago, we bought a front loader LG washing machine. I believe the reviews were all a hoax as this washing machine is garbage. As many other reviews state, the clothes come out smelly and not cleaned. It takes 3 hours to do a load of laundry as I have to keep re-doing the cycle and adding extra rinses to get the suds out - and I use the smallest amount possible of the detergent. DO NOT BUY THIS MACHINE.

In August 2011, I bought an LG top load washer (WT5001CW) at Sears as well as a dryer for a total price of $1,850. Less than one year later, the lid on the washer locked. When the technician opened up the top panel, I noticed that the metal was scorched - like in fire. The entire board had to be replaced. Ive also noticed a foul smell ever since Ive had the washer. Recently, I was notified of a recall due to some balancing problem. I was also sent a sticker advising me not to wash or spin any item known to be waterproof or water resistant, even if the label on the item permits machine washing. I was under the impression this warning would only be in effect until the recall problem was taken care of. Oh no, the technician who came out made sure he told me never to wash things like bathmats or mattress covers that may have rubber/vinyl backing. I asked what am I to do since bathmats for one thing need frequent washing. He told me, Lady, go to the laundromat. Im 75 years old on a fixed income and the money I paid for these appliances was hard to come by. Ive had many different washing machines in my lifetime, but never encountered anything like this. I wish the LG CEOs office was nearby so I could dump this piece of crap in front of his desk. Life is not so good right now.

I have owned an LG refrigerator with a bottom freezer for the past eight years. Besides the beautiful design of my refrigerator, I don’t have many good things to say about LG as a company. As a matter of fact, as a free trade supporter, I would limit access of this company into the US market because it does not uphold US product and service standards. The internal organs my refrigerator, made out of plastic, began breaking in the first two years. Two years ago when my refrigerator stopped cooling just before a big holiday for each I had to cook for and store food, it took LG four days to send appropriate serviceman to take care of the problem. The first repairman did not even have the appropriate equipment to fix the refrigerator and passed the buck on to someone else. When I called LG again and insisted on an LG certified repairman they had sent one. At that point I was out of warranty my refrigerator needed a new compressor which was installed two years ago in 2016, and for which I paid full price out of my own pocket. Recently I’ve had a problem where my freezer is not working but the refrigerator is still cooling. When the question of replacing the two-year-old compressor with a new one came up, LG stated that it’s company‘s policy is that if a compressor has been replaced and the refrigerator is out of warranty, the standard manufacturer warranty for compressors which is typically for most appliances 5 to 10 years does not hold water any longer. When you call for service you have to threaten and move up the ladder to speak to a few supervisors before you can get an adequate service. I will never own any LG product again and I would gladly share this recommendation warmly with any person I know. Who needs you LG? Go back home and stay there!!!

I purchased a LG washer and dryer about 6 weeks ago and is now a huge regret. Whoever designed these appliances has never done laundry. The most frustrating W/D I have ever purchased with the stupid bells, whistles and lights. Most of the different programs are useless and not practical. Theres a thumping noise in the dryer when the drum is turning, not suppose to be there but as long as the drum is turning no one will consider it a problem, I will NEVER purchase another LG product again and I suggest you do the same.

Updated 08/15/2019: I posted my original review of my LG refrigerator, but wanted to correct the model number. It is a Model LMXS30746S/00 instead of Model LMXS30776S. My wife ordered the latter originally, but it was on backorder (From LG, no surprise, right!). After waiting over a month for it to arrive, my wife decided to go with the LMXS30746S/00 instead. We received this refrigerator January 9, 2015. -As of August 15, 2019, I still have a non-working refrigerator, with a defective linear compressor. My original review of my refrigerator was on July 2, 2019. LG responded in writing, and other than a few phone conversations, of the which most were initiated by me, that is pretty much all this company has done to date. -On July 10, 2019, LG informed me that a technician was scheduled to look at my unit July 18, 2019. No technician, no courtesy call, no surprise. At the end of the day (still July 18th), I notified LG, and on July 30, 2019, they informed me that they were considering an alternate resolution. At that point, LG requested proof of purchase, which was provided a few days afterwards. LG responded August 5, 2019, and said my case was escalated to their Return Authorizations Department and informed me that instead of awaiting repair, they were going to go the alternate resolution route. LG informed me that someone should contact me from the Return Authorization Department within 4 business days. -On August 8, 2019, I received a call from a family member to inform me that a representative from A&E, LGs repair group, had contacted her about the refrigerator. I placed a call to A&E to no avail. I then called the Return Authorization Department. I was informed that they were still awaiting approval for the alternate resolution. She had no idea why anyone from A&E was trying to reach me. -Later on August 8, 2019, I received a call from LG informing me that a technician was scheduled to come look at my refrigerator on August 9, 2019. I was told this was a necessary step in the alternate resolution process. -August 9th came and went, and once again, no technician showed, no technician called. We did get a text of from A&E this same evening stating our appointment was rescheduled for August 19, 2019. No apology or explanation for the missed appointment though.-On Monday, August 12, 2019, I called LGs Return Authorization Department. I informed the representative about the missed appointment. She informed me that my case was still awaiting approval. The person responsible for making such decisions was away from the office, so she left a note and said she would get back with me to provide an update. As of 3:00 PM, I am in a holding pattern awaiting that call. Most likely, I will end up calling LG back. Original review 07/02/2019: I purchased an LG French Door refrigerator in 2014. In 2017, it stopped cooling, due to a noisy/failed Linear Compressor. Trying to hold LG up to their 10 Year Sealed System Warranty, which includes the compressor was/is a joke. I dont recall ever wasting as much time and getting the runaround on any product I ever purchased. I was first told that LG was going to take care of my issue, including labor, at no charge. I was given the name and phone number of the company that was to perform the work. After going a few weeks with no contact from this company, I called them. It was listed as a computer repair business, and all I ever got was an answering machine. I contacted LG again several times, expressing my dissatisfaction with the whole issue and the delay in having my issue resolved. Someone finally sent me a list of 5 repair companies and told me to reach out and choose one to repair the fridge. Well, I called 3 of the numbers, reached a voice mail for one, and spoke to representatives at two of the others. In both cases, the persons I spoke to said that they were not trained or authorized to work on LG Sealed Systems. At this point, I was really ticked off. How can a company that on the outside appear so great, be so badly run. Not only did I have a product that was worthless in its present state, but in the process of getting it repaired, find that this company doesnt even know who is authorized to make necessary repairs. I contacted the Marylands Attorney Generals Office to see if they could help me. They sent a few letters to LG, and LG responded, saying that they offered to supply a replacement compressor (which were drastically back-ordered due to their high failure rate), but that I did not accept their offer. LG said nothing about covering the labor for replacing said compressor as they said they would do at the beginning of my ordeal. Marylands Attorney Generals Office said my only recourse would be small claims court. Well, I thought I was ticked off before, but I discovered that I had another gear. I contacted LG once again, and expressed my frustration. I was finally connected to the group that handles technical issues. When I told the person where the refrigerator was, he told me LG did not have anyone nearby whom could fix it. I asked, how can LG put a warranty on something, knowing full well they did not have personnel who could make necessary repairs. The person told me that LG had personnel available to make warranty repairs on items, including appliances, just not in cases like mine.The LG refrigerator is in my garage, taking up space, at least until I build up enough energy to figure out what I am going to do with it. Through this whole ordeal, I have developed a disdain for The LG brand. I am not sure if this compressor issue, which has affected thousands of LG refrigerators, is being mishandled at the direction of upper management at the risk of cutting into profits, or if employees interfacing with customers like myself, are not following LGs we care for our customers slogan. LG - Life is Good, when you can treat people so bad and still rake in profits.

I have the same problem with my washer that was purchased from Home Depot November 2011. We really need to urge LG to fix or replace these faulty machines instead of doing the measly recall fix which does not seem to fix the problem. I just signed the petition LG Electronics: Replace or completely fix a recalled washer on Change.org. Its important that we pass the word and get as many people to sign as we can to get LG involved. Will you sign it too? Thanks!

First LG purchase was in Nov. 2009 with a convection oven/stove and dishwasher. Bought them at hhgregg and purchased the extended warranty. Moved out of that home in May 2010 and left the appliances there as I had planned on renting out that home. The end of May (for my new place) I purchased an LG front loader washer and dryer (Home Depot with extended 5 yr warranty) because it seemed like LG was a good brand from all the reviews I had read. Got renters in the next month for my old house and they were in there about a year. We left the house empty with someone checking on it every couple days for a year and a half. We moved back in Dec. 2012. We moved out again in March of 2014 to a larger home but took the stove with us. The dishwasher started having issues in July of 2014 for our new tenants. Our extended warranty covered it and the repairs ended up costing more than it was to buy a new one so it was completely replaced by the warranty. All in all, the dishwasher was used for about 3 of those 5 years before needing replacement. In December 2014 my dryer wont power on at all and I have to call Home Depot for the repair. They tell me its the motherboard and it gets replaced. This ends up being about a $200+ repair covered by the warranty. That same month, my LG oven wont heat up. The display says its 350 but I can easily touch the racks, and food is not cooking. My stove is no longer under warranty so the expense is on me. I call a repair guy out who tells me its one of the heating elements. $125 later everything seemed fine until 8 months later when now my washing machine wont drain and my stove has another issue. Neither are under warranty. The washing machine needs a new pump at about $200. My stoves motherboard gets replaced at about $200. Fast forward to April 2016. Stove not heating up again. Had appliance guy out who tried telling me we dont have enough electricity coming into our house after charging me $200 for some electrical part he said was bad and it didnt solve the problem. I called electric company who checked everything and house had plenty of juice. Got part of my money back from the appliance guy since he misdiagnosed the stove and cost me more money. Husband replaced the second heating element (theres two in this particular model) and everything seemed fine until August of this year. Washing machine is giving pump failure message again, dryers display is not working right (cant see how many minutes left -- digital display unreadable), and the stove went out again. Stove was approx 5 years old before we started replacing part after part. Washer and dryer were 5 years old before we started having issues. I have an LG fridge and dishwasher (purchased Dec. 2014), but I think these will be my last appliance purchases from LG. 3 appliances getting replaced is ridiculous in one month. Quality is just not important anymore to these companies. I dont expect them to last forever, but 7-8 years would have been nice. Will not purchase another LG appliance.

I have never been more appalled and disgusted with a company and customer service in my life. Last night while doing laundry, my LG electric dryer of the last 4 year, the cord connecting in the back of the dryer caught fire and melted. Thank goodness we were home and the dryer shut off with no further damage to the house other than the wire and casing in the back of the dryer completely melting. I called the customer service line to let them know what happened and the lady sounding like she was reading from a manual telling me that I had to set up a service call which I understood. Then she tells me that I have to pay over $275 upfront for repairs before they will send anyone out. I told her that the malfunction was not my fault that there is a defect in the product and she said unfortunately unless I pay upfront they can not send anyone out. I told her to send someone out and if the repairman somehow found us at fault we would pay then, but before he came out to look at it. How do you charge someone for a repair that they havent even seen yet to know what needs to be fixed. How do you charge someone upfront for a repair that was a manufacturers defect? A defect that could have burnt my house down or worse killed my entire family had we been sleeping. For safety measures I had an electrician come out to the house the very next day to ensure it wasnt an electrical issue on my end and he even said its wasnt anything from the house end, that it was an internal issue with the dryer.

We recently purchased a new home and with it came an LG washer. After a service call to LG, followed by a maintenance call from a local repair company we are STILL completely dissatisfied with this washer. I have never in all my years of doing laundry (4 children) have ever had to sort clothes based on weight. Even with doing so, the load can take up to two hours to do. The spin cycle is awful and continues to repeat itself. It is quicker to dry a load of towels versus doing a load of wash with the LG. I have read many of the same complaints on this board. LG, you need to do something about this. I would never, ever recommend an LG product to anyone based on my experience with this one product. It is the absolute worst.

We are joining the rest of duped LG purchasers. We purchased a French Door refrigerator LFX28968SB in 2015 and on 9-19-18 we had to throw food out and are now using a cooler with ice to keep essentials. The refrigerator and freezer stopped cooling. We contacted the store where we bought it and a service tech came out on 9/20/18 and said there was nothing he could do. It ** the bed. I called customer service (which the rep was rude) and she stated we needed to have a certified LG tech look at it and they need to submit the repair request. She gave the one, which there seemed not to be more than 1 in RI. Contacted Certified Service Co. and they seemed to be having issues with doing work on LG and said I would have to have parts sent to me if they were under warranty. I agreed. Now after reading all the reviews Im cancelling the service call and going to buy new refrigerator and it will not be a LG for sure. I think a lawsuit against this company needs to be revisited. There are way too many lemons out there and they were not cheap. Not to mention the loss of food and tons of aggravation!

My three year old washer is being consumed with rust. We are not careless and try hard to never splatter the chlorine. At the rate of corrosion there is no way the frame can last long enough to cover the 10 year warranty. Thinking this was surely a defect considering the $899 price tag, I called LG Customer Service. They are not located in the U.S.A. They then told me there is no warranty on the washer housing and began schooling me on being careful when adding the Clorox because it is very corrosive. Really? One would think the LG engineers would realize that when designing the washer. Now we have mechanical issues and are in need of other repairs. NOTE. LG is not American made. Definitely not worth the money and I do not recommend buying one.

Beautiful on the outside. To save water it only wets clothes so they do not get clean. Have to wash everything twice and use perfumed Unstoppables. It cannot handle bulky items like sofa covers, or rugs as once they are wet they become too heavy for the load sensor so machine stops. I hate it.

Replaced 1 1/2 year old compressor - I have been venting my frustration about our LG, 1 1/2 year, old side by side refrigerator (Model #LSXS262386S). We purchased this refrigerator at Lowes in June, 2015 for $1,622.60. I thought I did my research on buying this new appliance. Early January, 2017 I knew something was wrong with the freezer, so I transferred the freezer compartment contents to our 30-year old Kenmore freezer in the garage.We called support and did a smart diagnosis and talked to someone and were told that it seems that the freezer door has just been opened and closed too many times. I moved the freezer contents from the 30-year old freezer back into the 1 1/2 year old LG. A week later, the freezer completely stopped freezing. We called support again. We did get repair here that day. (I was afraid to ask why.) The repairman commented that he didnt like to work on LG refrigerators. The compressor needed to be ordered. 6 days later, the compressor was installed (25 minutes). We were charged $540.00 for labor. I guess, in this world, if we get a good appliance, we should consider ourselves lucky. If you get a bad one, good luck with the results. Its just a shame.

This dishwasher was bought April 2013 and since we got it, it has smelled. First like something burning then like garage and it still continues to this day. Service men tried to tell us that it was just new, then to use vinegar and open the door when finishing a load. It still smells and we are so sorry we bought the three LG products. Fridge, washer and dishwasher. On the cup I rubbed my thumb and you can see how easy the stain comes off. The bowl needed a little more effort, but it cant clean fresh chocolate pudding from a dish. The washer has a gap where it makes the cloths move that is too big and coins get caught and rips the cloths.

I have a front loading LG Tromm purchased 3.5 years ago. This washer smells of mildew perpetually. I never leave clothing in the washer after the cycle is finished. I have drained the water, cleaned the filter, tried vinegar in the tub clean cycle, tried numerous washing machine cleaners, tried leaving the door open, tried wiping out the rubber seals and the drum. No matter what I have tried it always smells awful. I was told I was buying the best machine on the market. Now Im reading all the complaints about the smell and how the water doesnt actually get hot. Sorely disappointed. Will never recommend.

I bought a home with a brand new LG Dishwasher. The machine broke in less than a year and LG came out to fix it. The next year it broke again and LG charged me $180 to fix it. Now its broken for a 3rd time in less than 3 years and LG will not stand by their machine. Now they are saying since I was not the original owner. They wont help even though the machine was never used prior to my purchase. Also their customer service people based in Alabama are extremely rude and unhelpful. I have asked for senior management calls three times and finally got an email. I was told LG would no longer assist me since I was not the original owner. The dishwasher is a lemon. Stay away from LG.

We purchased a LG side by side refrigerator 3 weeks ago from Home Depot. This morning water started pouring out of the ice maker! It flooded our kitchen and dining room before we could get the water shut off. We have spent the rest of the day on the phone with Home Depot first and then LG customer service. On hold for approximately 2 hours total. Bad customer service and for $1700 bad refrigerator. Last word was they were trying to find someone to come out. It should only take them 3 days. Meantime all the food in my freezer had water poured on it. Now its frozen. Its a mess. I will never purchase another LG product!

Purchased LG fridge model LFXC24726DLFXC24726D in July 2016. The FIRST FAILURE happened in July 2018. Ive had 10 appointments with LGs repair facility, and 7 have been cancelled by them. My fridge has been repaired 3 times, and STILL doesnt work properly. Ive lost food, been left without a fridge, and am flabbergasted that any company would let known defects off the factory floor, let alone ship them to consumers. It is criminal to sell these defective fridges and rely on repair techs to get the fridge to work...especially since their repair facility has such a lousy record of keeping appointments. I WILL NEVER BUY ANOTHER LG PRODUCT.

Our LG Dryer (DLG7188WM) drum was cracked and making a thumping sound. The dryer was purchased in 2007 and has been a workhorse. I googled LG Dryer Broken Drum and discovered that this is a known problem and that the dryer was under potential recall. I telephoned the initial authorized installer and was pleased to learn that the drum would be replaced at no charge and that labor would also be covered.RESULT- The drum is on order and will arrive at the service center at the end of the week and I should have it replaced by early next week. I have always received great service from D.G. Appliance Service and Repair in Chatsworth, CA. and support from LG. I do have all my original receipts, but in this case it seemed not to matter. Pleased.

LG Steam Washer WM2501h*A - I have been satisfied with this washer, except for its occasional inability to properly spin bulky or mixed loads. However all that changed the weekend before Thanksgiving when it apparently completed a load of clothes and then completely stopped functioning - no lights, no error messages, nothing. My husband did a bit of troubleshooting to make sure it was getting power (it was) and checking online. He suspected it needed a new motherboard. We found a local repairman who was able to come out the next day and he determined that was indeed the problem.This washer is less than 3 years old, and after having an old workhorse of a heavy-duty Kenmore that worked reliably for more than 20 years, with minimal problem, I was very disappointed this new fancy machine was already having a problem with a repair cost of $350. We bought LG because they were getting good reviews, and spent a pretty good piece of change on both the washer and dryer - I would never have expected to have any problem in this short of a time frame. I probably should have stuck with an old top-loader with old proven mechanism instead of trying to go green and save a little water... incredibly disappointed in LG.

Does a good job of washing the dishes, but the dish rack is of poor configuration. The dishes tend to end up at a 30+ degree angles to the vertical and this limits the capacity of the machine. But it looks good and performs well so no serious complaints.

This item had good ratings and suggestions directly to me from store associates and consumer ratings. Online there were very electorate reviews from multiple retailers and review websites about how this refrigerator, in general, was the best one that many of the spoken consumers had every previously owned. I like the water filter, cooling levels, storage space, stainless steal, and ice machine. Additionally, it has a wide breadth, lots of shelves, easy to clean interior and exterior, and good lighting inside the machine. Sound levels, height, and some leakage at the bottom occasionally. Otherwise, there is nothing else I notably dislike. I would improve the quickness of the ice making process for the ice maker machine, and I would also improve the noise levels for lower levels or whirring and shaking noises.

2018 stainless steel dryer drum cracked. We purchased a set after reading that drums have been upgraded and do not have the same issues they once did. After lightly using our dryer that was 999.99 plus tax it is cracked. No more dryer. How on earth can this keep happening to such expensive machines?

I bought an LG french door refrigerator model #LMX25981ST two years ago and feel fortunate that just my gasket needs to be replaced so far. After reading all the complaints about this brand, I am nervously waiting for something major go wrong.

I purchased an LG French door refrigerator in Sept. 2018. It quit cooling in March 2020. Had a service call and was told that the part would be ordered and the technician would come back to install it. Never heard back from the technician so I called the service center. I was told that the part had never been ordered and would be ordered. I never received a call regarding the part so I called again. I was told that the part was discontinued and could no longer be ordered. The person at the call center could not help me. I filed a complaint with the BBB. I was asked for proof of my purchase. I sent my Lowes credit card statement showing the purchase date, what was purchased, what store it was purchased from, and the price. The statement had all of the information that was requested from LG.LG came back and asked for the actual receipt. The original receipt was taken by the service technician so that he would have the information to order the part. I cannot get a copy since the Lowes store that I purchased the refrigerator from has since closed. Furthermore, LG has all of my information. When I made the initial service call, they looked up my account with my phone number and told me that they had all of my information. As of today, the BBB has closed my complaint as LG is refusing to repair or replace my refrigerator with the receipt that their technician has. Just infuriates me to be out $2,300.00! Buyer beware! There are several class action suits on the refrigerator that I purchased but LG continues to sell the defective appliance and so does Lowes. They have looked for every outlet to get out of making good on their appliance!

I have a new washing machine that isnt working. I called LG customer service to request service. They need the serial number. I would love to give it to them, but LG put it on the back of the machine. I cannot move the thing to get the serial number and they will not set up a repair until I do. Why do they put the serial number on the back?

Ive had the top loading high efficiency washer for about a year and it is truly the worst purchase Ive ever made. Im almost inclined to buy a new washer and chalk up an expensive loss for the sake of my own sanity. The washer gives a UE (uneven load?) error on a fairly regular basis. This stops the already very long cycle and makes me have to reset things to finish the load. Most wash cycles take over 90 minutes. Even just a spin-only cycle is 13 minutes and it will sit weighing the load or something stupid and useless for 5 minutes before one even starts to hear it spin. The only good thing is the large size of the tub. Overall, this washer is horrible.

Purchased this unit in Feb. 2011. Eight months later the ice maker quit. LG replaced it. 6 months later it failed again, this time on me. Two months later water supply to ice maker froze and pushed the water line out of the back of the unit, wet floor, ruined ceiling and wall in basement. 4 months later, water solenoid failed in the open position, filled the freezer with water, large block of ice and ruined food. Two weeks ago noticed the freezer was frosting up bad. Found that the freezer fan was not working. Ordered new motor. Upon returning from work this evening the refrigerator was 62 degrees, more ruined food. Called LG, said they had other complaints of the same. Offered to schedule a repairman for me. I think I need a Lemon Crusher.

Bought LG washer back in March 2014 From Home Depot. It will not clean childrens clothes. It does not have access to scrub dirt out.

My three-year-old LG front loader washer (WM2301HR) started making grinding noises as it slowly stopped tumbling and spinning. After pulling the back panel off, I discovered the splines in the rotor were worn smooth. This is a warranty part - 10 years. LG will only provide the part if I call an authorized LG tech to my house. $100 to show up, plus $60 per hour to replace a $70 part. Are you kidding LG? Never again. Never again.

This range is easy to clean, with lots of range top room, bakes and roasts really well. The large front burner heats a teapot of water in minutes and the simmer burner is a great feature. The control panel is easy to use and read. Overall, this is a great stove.

Model # LFX28978ST - 27.6 cu ft capacity French Door Refrigerator Freezer began with extra loud vibration while running which should have been a sign that something was ready to break. About a month later, the ice maker quit working on Wednesday so we called a local appliance repair shop to come out the following Wednesday to take a look. Over the weekend, the freezer started to warm up, as did the refrigerator. We noticed the meat felt squishy in the freezer. We ended up throwing away the majority of a fully stocked freezer full of meat and frozen dinners. By Sunday night the refrigerator was too warm to keep food, so we transferred all salvageable items to coolers. The repairman told us that he thought the Fresh Food Compressor had broken. We called LG customer non-service to learn that the part needed to be ordered and they could get it in 6 days but she emphasized ETA meaning NO PROMISES! (this is what she told me). The part was not covered, the labor was not covered, we were living out of coolers and spending $25.00 per day on dry ice and ice to keep things cool. No Way! So we decided to scrap the LG refrigerator after only 5 years, cut our losses and buy a new Sears Kenmore (made by Whirlpool). NEVER NEVER NEVER again will I buy an LG Refrigerator or one made by LG (as some Kenmore Elite models). We have also invested in the extended service plan with fingers crossed that the annual check up included with the plan will give us the advanced notice needed to fix a part before it dies. Lifes pretty crappy when your practically new refrigerator dies! LG needs to find subcontractors to supply more reliable parts when they manufacture these units. Really!

We purchased a LG Red Washer and dryer front loading machines with two WDP4R Red pedestal. WM2650HRA washer and DLEX2650R dryer in 01/18/13 with just a few days of delivery we noticed the drum wobbled and didnt seem to balance well. So we called Home Depot where we had purchased them and they sent out a repairman who told us after getting rid of our 29 year old washer that we had a lot to learn about the new washer and dryers. What an understatement that turned out to be. He told my wife we would have to learn to sort clothing by texture as well as color, in order to get the tub to not wobble as much. I couldnt believe he said that and went on to say I have a lot to learn and stated we as consumer have been ripped off. He went on and said that due to environmental concerns and government mandates to manufactures this is what we have to deal with. Over time the washer started to make more and more noise and about two years from the date of purchase the noise has become deafening, so I called a repairman and he told me to take the phone in the laundry room so he could listen over the phone and told me, we had a bearing out, and the repair cost would be $950.00 to repair the washer. Keep in mind we have two people in our family so we have 4 to 5 loads of washing a week on average. For LG to take advantage of consumers with inferior washers is wrong and a class action lawsuit against LG should be started.

If I could give zero stars, I would. Do not buy anything from LG. I have owned an LG top-load washing machine since 2012. Four months ago, it stopped working in the middle of a load of laundry and trapped the entire load in the washer because the un-lock mechanism didnt stop working when the washing machine did. The first technician told me to buy a new machine and break the lid -- on a 6 year old machine!Then the fun began (to quote many other reviewers). LG phone representatives do not give you a straight answer, do not understand the issues, dont follow up, refuse to acknowledge your issues, and even LIE -- I can go on and on. In addition, LG corporation itself is running a scheme of taking advantage of consumers by ignoring their complaints and then charging exorbitant prices for parts so that consumers are forced to purchase a new appliance. After 3 months of back and forth because I could never get an answer or a supervisor/manager, I finally learned that the parts alone to repair the machine are estimated at over $400 (again, not including labor), which would bring the repair cost to about the cost of the machine when new.

I bought an LG refrigerator and it was a horrible purchase. I had to have it fixed and I had to pay for a repair guy to come out six times. The last man to come out told me that the previous technician that came out didnt know what he was doing, and he was terminated because he was caught lying to customers. I was also promised by LG a voucher for thousands of dollars worth of food I had to throw out because of all the times my refrigerator broke down. I sent in the receipt and I have a copy of the email but I never heard from them again. I never received the voucher for the food. I am a single mom of four kids and for me to lose thousands of dollars worth of food is completely disgusting. I would never buy an LG product ever again. It was a fail on their part to do what they were supposed to do and its taking everything inside of me not to go to the Better Business Bureau or to contact my lawyer regarding this.

Worst customer service ever! We bought a $2000 front loader washer/dryer set. Washing machine motor broke after 14 months and cost $600 to repair. LG wouldnt even respond to my calls. Buy anything but LG!!! My husband goes to laundromat as he is afraid to use it.

I purchased my LG refrigerator in 2016. A piece of junk. It has been fixed a few times and currently been broken since Thanksgiving and cant be fixed. It quit cooling and freezing. The repairman has consulted LG to try to get answers but it still isnt working. The money you pay and it doesnt last 2 years. I will never buy LG products again.

If you were thinking of buying this washer, save your money. It is the biggest piece of junk you could purchase to wash clothes. It has given me nothing but trouble since I purchased it! My clothes come out dirtier than when I put them in. I have followed all the instructions on how to maintain this substandard washer to no avail. DO NOT MAKE THE MISTAKE I MADE. DONT BUY AN LG TROMM WASHING MACHINE!!!!!

I bought an LG fridge back in 2008. I tell you, its my worst experience with an LG brand. The fridge stopped freezing in eight months. I got someone to have a look at it and he said the cap tube was blocked. He went ahead and do his stuff. A couple of months later, same problem. Im telling you, that LG brand is no good at all. The ** fridge makes my light bill go up sky high. I cant hold it anymore. I have to talk out and encourage people not to buy an LG brand from my experience. LG needs to do better than they are doing right now. Model no. GM-343SL. Serial no. 711MRL16272.

LG gas range, purchased July 2015, not sure of the model. Beautiful appliance (hence the 2 stars instead of 1), but some issues: The 2 front burners on the cook top (the ones I use most), dont always want to ignite (have to check visually to make sure). A few months ago, started noticing that the oven would preheat correctly but not hold its temperature, so couldnt rely on it. Started getting F9 Heat Error while attempting to preheat, then the igniter failed entirely and had to be replaced. Cost me a few hundred bucks.Tonight, about an hour after turning the oven off, we heard a *crash* in the kitchen. I ran out to find that the outer glass on the oven door had shattered into a million bits and there was broken glass all over the floor. No one in the kitchen and nothing in the oven. Hours later, Im still hearing cracking and glass falling. This is dangerous. Thankfully it didnt happen while my dog was home alone. Not sure what to do at this point, whether its worth the cost of another repair or if I can even trust it, should I decide to go that way. The range was pricey, and Id hoped to get good and reliable use of it for a long time. Didnt expect to have problems within 3 years, certainly not 2 major problems within a month. Never bought LG before, probably wont again. Pretty disappointed, and wouldnt recommend to others, based on my experience.

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

I recently purchased over 10k in appliances from Home Depot and the Studio line of LG ranges is an engineering nightmare. As others have expressed on their reviews, this range (LG Studio 6.3) presents a very risky and dangerous fire hazard. We did a complete remodel on a new beach house and used all studio LG products, we do not even as yet occupy the house and have never cooked on the stove, nonetheless, mere bumping of the knobs will cause them to turn on unbeknownst to the passerby... Our new 150k custom kitchen would have been set alight if my husband had not smelled the smoke from another room. This has already happened 3 times in the month the range has been installed with no one actually occupying the residence! In disbelieve I did a google search and lo and behold this seems to be a common denominator for all LG range owners. I have contacted Home Depot and LG (Blah blah... We will send a tech. Lol.) however my brother who is a NASA engineer had a look and determined it is an engineering design flaw. It appears LG is closing this model out however if they had any credibility they will recall this immediately before there is serious injury or death... If there has not been already. I am speaking with a law firm next week about a possible class action suit and will post on this site with any information. If you are considering this product, you should do this with the utmost caution, it is a dangerous design.

I just purchased a new LG washing machine WF-T1262TP. The spin cycle is inoperative in that the tub wont spin. I have redistributed the laundry but it does not help.

We bought the LG appliance bundle of an oven/range, refrig, microwave and dishwasher and we also bought the front loading washer and dryer. This was one GIANT mistake and I regret buying from LG. Our ice maker was manufactured incorrectly and as a result we had 5 diff repairmen sent out with no solution. Our refrigerator should have been replaced but LG delayed the services and repairs putting us outside of the warranty date. Now our oven went out in less than 5 years and it has to be replaced. I went back through my LG file and remembered all of the problems with trying to get my rebates and that I had to spend more time trying to get it than it was worth. I have since learned that others have issues with their LG refrig and now I am learning about oven issues. Overall, I have learned to never buy LG. I was a believer but have since changed and advise others to avoid LG.

We bought LG French Door Refrigerator in 2012, ever since then we kept having issues and paid for Repair. I already spent over $1000 on repair within 5 years. And my Refrigerator is no longer useful without new compressor installation. Now Freon gas leak, compressor fail, with out of warranty, I need to pay almost $460 again for New compressor installation. Customer service is not organized; they give few numbers of authorized service center which they do not install compressor or not in service in my area. I Spent time on calling back to customer service several times. Well, now we need to dispose crappy refrigerator and will pay for a new one. Do not buy LG Appliances. They have no customer service and they do not care customers time.

My 2.5 year old LG refrigerator Model LFX 25978ST/00 stopped working--first ice machine failed, then freezer and then finally entire fridge--lost all my food. Called an appliance repair and they tried replacing a $150 motherboard they tested and determined had failed. That did not fix the problem. Conclusion was the compressor was also failed. LG guarantees its compressor for 10 years, BUT, only deals with certain repair centers, so I was already out $200 and needed to call one of only two LG-affiliated centers in my area. One quoted me 2300 for labor and said the repairs rarely last and I should just buy a new fridge. Another quoted me 300 for labor, but demanded an advance before scheduling the repair and said that ordering the part and scheduling could take up to 2-3 weeks. What is obvious, having read MANY similar accounts, is there needs to be a class action lawsuit against LG. Furthermore, there needs to be much more attention to quality control, parts have to be made to last longer and all of us are going to have to pay more for our appliances and/or those profiting at the upper echelons of these companies are going to have to share the spoils with their workers to fabricate better products. My GE fridge bought in 1980, lasted 30 years. Should have had it repaired and paid the price for higher electricity vs tossing three refrigerators in a landfill that are energy efficient but, doing nothing other than cluttering the earth.

What can I say? Its all been said, washer stinks like a sewer. I’ve followed all the manufactures requirements. I leave the door open, the soap dispenser open after every use and once a week I drain it like the manual states. What can I say? It’s all been said by everybody else. What happened to Made in America?

I do not like the fact that keeping the washer door closed makes your washing machine stink plus your clothes. I wont buy a front loading washer ever again. Mildew on rubber gasket around door has to be wiped clean constantly... Never again!

DO NOT BUY AN LG WASHING MACHINE!! Upon installation, our brand new top of the line front loading washing machine, LG Model # WM3470HWA, exhibited extreme water hammer noise, which resonated through our entire 2,700 sq ft home, immediately after the sensing cycle and during the filling cycle. LG Phone Tech Support recommended that our plumbing contractor (a master plumber), install water hammer arrestors (3 sets were eventually installed, in between visits from the LG 3rd party and Factory Rep). We also reduced the water pressure, even though the existing pressure setting was well within LG tolerances. he third party service rep, during a call w/ Tech Support at LG was told that the water hammer noise is intrinsic to the machines operation. In the end, after going to the very highest level of Customer Support at LG, they refused to address the problem, or stand behind the product in any way. The result... we are stuck with a inferior, defective washing machine. If you go to other blogs, you will see that this problem is quite common with LG washing machines.

I have an LG dishwasher, purchased in October 2013. During many cycles, it whistles for minutes and minutes. I had a service guy come out, but the problem couldnt be reproduced. Its quite annoying and can be heard over the TV. Has anyone else experienced this, and if so, what did you do? Thanks.

I bought an LG refrigerator from Sears in May 2015. In June 2019, my freezer stopped making ice. Long story short: an LG technician diagnosed the problem as a compressor/sealed system failure. LG agreed to a courtesy repair but after three visits the LG technician submitted a report to the company declaring the unit unrepairable. Since then, the company has delayed and deflected and made follow up and follow through extremely difficult. I cannot reach a service manager on the phone. I am not sure whether I will be compensated for my losses. I know there is a class-action lawsuit against LG on this very issue. I may well end up joining it. There is no reason why a four-year-old perfectly maintained refrigerator should fail after four years. It should be covered under the manufacturers warranty.

I bought a beautiful LG refrigerator in 2017. It stopped working 3 days ago. LG said they could schedule a service in EIGHT DAYS, even though its 95 degrees, and we have a house full of kids who cant go to school due to COVID. I asked for something sooner and they kept me on hold for almost 2 hours with a pair of two-minute convos before HANGING UP ON ME. I looked this up online, and this clearly is a HUGE problem for a lot of people. What a terrible customer service experience from what WAS a well-respected company.

Literally the day I finished paying for my $2800 French Door LG refrigerator, it stopped working. At first I thought it was the ice maker. Had a repair person out who reset it and said to call back in 24 hrs if it didnt work. After 24 hrs still no luck, but now Ive started realizing that I keep throwing stuff away in my refrigerator after just a day or so because its gone bad. Finally after about 2 weeks of this, I realize that the refrigerator is not cooling, despite the 32 degrees reading on the outside temp setting.Call another repair person out after calling several that dont deal with LG because they say theyre garbage and he says he cant fix it, to call LG and ask for a courtesy one time flat rate repair. I do that, he comes out, and says its the compressor which is on back order until May 20. More than 2 weeks from now. Wonder why the part is on backorder? Maybe because its garbage and everyone seems to have the same problem? Please please please dont make the mistake of buying these products. They are absolute junk. As are Samsung as well. These are the two all the repair people Ive spoken to say to stay away from.

When I first had a problem, the ice maker was overflowing the tray and freezing it to a solid block. I had bought this and kept it in storage while building so by the time I had actually used it, the warranty was gone. They were no help at all and I never talked with any people who were less knowledgeable about a product in my life. They did nothing and then later called to see if their service was okay.The only thing they ever said to me was that they never heard of that problem before--never made an attempt to help in any way. I finally found a parts supplier and ordered a new tray and found that they had changed the design because the one that came with it was defective when built. The new one doesnt work good either. It still overflows and I have to break the ice up with a knife. It is a constant struggle to get it to work. Now after a couple of years dealing with that, I started to get a buildup so that it would freeze the whole system up and I could not get any ice out the chute. This time the flapper on the chute was broken and would not stay in place, which let warm air in and melted and refroze everything up. This means I have to take it apart every week just to get it to do anything. I have taped it together with Gorilla tape and hope it will work until I can change it for a new one.This product never worked from day one and it has been a constant struggle just to use it. They have been zero in help in any way. Their customer service is the worst I have ever dealt with. This is my last LG anything.

My wife and I had high opinion of LG before we purchased our home appliances including refrigerator, oven and washers from LG. Their product is very unreliable and breaks often and service is very poor and customer agents care less! We are very disappointed with the refrigerator that is a year old and compressor has gone out but repair takes weeks to schedule and to get the necessary parts to fix the issue. We do not recommend LG to anyone and wish we never purchased their products.

Purchased a washer/dryer company WM3987HW at the end of last July. In December the unit flooded due to quality issue - technicians words on the report. Went a whole month without a repair because according to the report that they received it was an installation issue. They will not send me a copy of their report so I can compare to the one I have. Nowhere on my report do I have installation as the cause. Hours on the phone from customer service, supervisors and claims department and 5 months later still have no end to my nightmare. Im in the process now of having to prove to them that it was a quality issue. I have already done all this once in my application for repairs. This will be the third time that all the information has been sent.Second issue I have is since January my pump has been replaced 2 times with a service call in for the same issue. My unit is not working again. That will be 3 pumps replaced in 5 months. They will not replace the product and will not guarantee me in writing that they will replace the pump if it goes again after warranty. The only reason Im even checking off one of the rating stars is for those customer servant agents that apologized wishing they could do more for me but their hands were tied. Has to be very hard to work for a company that isnt based on ethics.

We purchased a LG 25 cu ft refrigerator on 11-21-13. Not a small expense, $1400.00, on sale, too. Model LFC25776ST. It lasted less than 2 years. We called the company, and got NO more than an answering machine, leave your message, and well call you back. NOTHING happened. There was NO response from the company. I will NEVER do business with LG again, and am still angry at the lack of concern or even response from the company. LG has shown exactly NO corporate responsibility.

The ice machine built in to the door is awful. If you dont use it on a daily basis, the ice cubes freeze together and none will come out. This is a CONSTANT problem. I asked about it and was told it had been fixed. I feel I was lied to.

Lg refrigerator LFX31925st - This is in addition to my previous review from a couple of weeks ago. A company that LG sent out to look at the unit came out and replaced the main control board and fan panel for the second time. It got rid of the error for a few hours and then by that night the unit completely shut down and when I checked the temp the refrigerator compartment a few days ago, it was 85.4 degrees F and a little warmer in the freezer compartment. LG is still refusing to work with us at all on the issue. I have contact the Texas Attorney General and the New Jersey Attorney General (LG corporate office location) for assistance in resolving this matter.

Our LG dryer stopped working on March 8th 2017. As of today June 2nd 2017 the dryer still is not repaired. After many attempts and replacing all the internal parts it still does not function. The LG approved technician (Modern Appliance of Jackson WI) and LG will not resolve the issue. They stopped calling and returning calls.

Purchased a LG 1.5 ft.³ smart inverter microwave oven in August 2019. Three weeks later the unit quit heating. I called LG customer support and was eventually told the magnetron was defective. I was told I could send the microwave back to LG and they would replace me with a brand new one. Not wanting to wait, I decided to return the microwave to Home Depot where it was purchased and was given a full refund. Because Home Depot‘s return policy includes a 90 day exchange or refund, I decided to purchase a different brand. The moral to this story is don’t wait on LG to refund, replace, or repair your appliance if it is newer than three months. Take it back to the store you bought it from instead. Far less stressful.

We purchased our LG Tromm 3 years ago. The first thing that happened was the boot on the opening that the door fits into ripped. It was replaced with a generic part because LG apparently stopped making the original boot. The repair person, recommended by LG, came and installed the new boot and it didnt fit properly. After he left, we did a load of wash and all the water drained onto the laundry room floor and down into our finished basement. They came back with another boot, apologized but did nothing about the water damage and the second boot worked. The moldy smell is nonstop. We do a monthly bleach tub clean and have used the pucks you can buy to clean front-loading washers, but nothing works. I wipe out the fold in the boot constantly because gunk accumulates in it. I drain the washer from the little hose in the compartment at the bottom often and clean out the trap. My clothes smell awful. Im not sure on what to do with a 3-year old washing machine that makes my clothes worse smelling than before they were washed.

Purchased OTC convection oven and I am on the second one with issues. This one comes up with codes F1 after 1st use. 1st unit did not operate at all. Today is 12/29/2016. I am now awaiting a repair response from LG. I will not buy another LG product.

Update : To their credit LG responded by sending out service technicians twice to resolve the problem, both gentlemen were very professional, timely and worked to resolve the issue. On the first visit the circulating fan motor was changed - but this unfortunately did not resolve the issue. On the second visit while disconnecting and reconnecting the wiring at the back of the oven, the problem was resolved (no parts changed). The oven works fine now and the issue is resolved.I would have given this an even higher star rating - except during the repair process it was confirmed that there really are no control board parts available for this particular oven (only newer models of it) - so if the controller board ever goes wrong I will be out of luck.

Freezer not freezing, repairman did not fix problem. Told me it is a defrost ice buildup behind freezer... I would like file a lawsuit against LG for selling defective appliances. Best Buy sold this junk knowing it was not useful to the consumers.

We plugged in our new LG fridge 3 days before Thanksgiving of 2007. Two years and one month later, the ice maker broke down. LG policy would not cover the expense. Four years to the day, after plugging in our new fridge, the compressor failed. That was November 22, 2011. I am sending this note on February 2, 2012, and we are still waiting for parts to repair the new LG.

LDG4313ST Gas Range - Since buying this range in December we have had 3 major problems. 1. Finish on bottom panel peeling off. 2. Convection oven making a loud noise, spewing soot, and setting off our carbon monoxide alarm. 3. Oven temperature varies hugely. I contacted LG the first time letting them know I read the owners manual I was given and saw nothing about foil placed on the bottom to catch drips. I make an apple pie during the holidays and for years I have always put foil on the bottom of whatever range I was using to catch the drips. Never had a problem before. Got a form letter saying that though placing foil on the bottom was a common practice that in THEIR ranges you could not. I further investigated their manual and found something in troubleshooting about it. By then, it was too late. The form letter gave no information about how to get a replacement panel. Poor customer service number one.The first time I tried to use the convection oven it smelled weird and then set off the carbon monoxide detector. I found soot on the front glass door. I entered another complaint. This time they sent out a service person. He called them and turns out this is a known problem. The oxygen/gas mix is too rich. So we have been waiting for over a month for the mod. I call appliance company. They say its back ordered with no known date for coming in. I also have them order the base panel. They got the part number. 50 bucks. Irked me, but figured at that point it wasnt that much, I would pay for it.After a long 40 minutes on hold to get to customer service at LG I was first told the mod was back ordered. Then I was told that it was the base plate that was back ordered and they could get the mod part within 3 or 4 days. I said, Fine, fix the dang convection oven so I can use it. Even though there are only 2 screws to install, they say base plate must be put in by a tech. They confirm they wont pay for it, even though we have been waiting a month to even get any news about parts.THEN, this weekend I attempted to bake a cake. I have noticed some issues with cookies, but managed. The cake rose as it should in the middle and then fell by the time I looked again. I checked the temperature and according to the panel, (I shut off and then turned back on to see what temp it thought it was) it was down to 250 when I had it set at 350!!! What the heck!!! I then checked the complaints on LG stoves and many people have problems with widely varying temperatures. LG has refused to allow techs to replace the control boards saying this is how they operate!!! They have come up with lots of excuses with customers.At this point, I have no intention of calling them back. I am copying all the complaints about their ranges and going to see if I can get Home Depot to take it back. Its a piece of junk. If they wont take it back, then I will start with LG. I want a refund. I do NOT want another stove from them. I will never again buy another LG product. They have awful customer service and dont seem to give a crap about the fact their products dont perform as they should. One positive note. The melting knob problem is fixed on this model. Only if the ranges worked.

My drum cracked like a lot of others did along the front seam. I ignored it for awhile until the noise got too loud. I took the drum out. If you do this, keep track of the sequence that the parts came off and what screws go where. Its not that hard to do. I cut a thin piece of sheet metal to cover the crack and along the outer rim of the drum, drilled 5/32 holes and pop riveted in place. I ground down the pop rivets so they wouldnt catch on the clothes. The dryer is back in service and the total cost for the repair was $2.75. But have no doubt about it, LG products are nothing but cheap overpriced junk. Do not buy!

You would think with only 3 people in the house that a washer (WM2487HRM) would last longer than 8 years! My washers final load stopped on the rinse cycle and would not finish. I tried resetting the wash load by pressing the rinse/spin button thinking it was just a temporary problem and still would not work. Now all it does is make a loud rumbling sound. I called Customer Service and they told me that the rumbling sound was either the rotor or a bearing. This isnt the only problem Ive had with this beautiful, red W/D set. About 5 years ago the wiring in the back of the dryer started smoking. Thankfully we were home otherwise the house would have burned down. I ended up cutting the burnt wires and splicing in new wires to fix. Never again LG!!!

I purchased a $3000 LG fridge in April 2013 (less than 8 months ago). About a month ago, it started making a loud noise. I contacted Home Depot (where fridge was purchased) and they scheduled a tech to come look at it. He fixed it by defrosting a fan and setting the temp on my fridge higher. He warned to not have the fridge set too cold or the fan would keep freezing. Great, warm food. Less than a week later it broke down completely. We are now more than two weeks without a fridge. I have called every single day to try to get a tech out here and LG not only refuses to send someone out but cancels the techs scheduled by Home Depot. They have no time frame as to when they will allow someone to come out or when the fridge will be repaired. My five month old son has digestive issues and is on a special formula that has to be refrigerated. When I called LG to schedule repairs Bonnie from public relations told me I could ask my neighbor to store my son’s formula for me. Because I paid $3000 to use my neighbor’s fridge not to use my own fridge. The level of heartlessness LG and all their customer service reps show is beyond shameful and frankly Im shocked theyre still in business. Life is not good when Ive been storing my son’s formula in an ice chest for two weeks, feeding my other kids fast food every meal because we cant store any cold or frozen food at home, and LG has the attitude of we already have your money so now you can go F yourself. I will never ever buy an LG product again. I have filed a complaint with the BBB. No response yet from LG. Let me pretend to be surprised. At this point the fridge now stinks, is completely useless, and LG has no plans to repair or replace my fridge. Its under warranty and I had purchased the extra protection plan. Its completely unacceptable to allow a family to go without any fridge at all for two weeks and counting. Its unacceptable to know a special needs child could go hungry without his formula and NOT even send a tech out to look at it. Looks like I spent $3000 on a useless piece of crap.

Front Loading LG Washer - I have noticed the white laundry coming out with gray blotches on it. This is with the use of bleach and the monthly cleaning regimen suggested by LG upon purchase at Home Depot. Yesterday, I opened the door and found little glass beads in with the laundry. I dont have a clue where they came from and after submitting an inquiry to LG, I was informed that I needed to send a photo of the beads in an email so they could determine what they are. Im not sure what to do.

It was competitively priced versus the competition and I liked the look better. It had most of all the features I was looking for. I had also heard very good reviews regarding LG refrigerators and decide to try it. I like the stainless steel look it had and also the amount of storage it had and also customizable shelving. The freezer also had a ton of storage and temperature controls were included as well. I dont have a whole lot of complaints. It has been and continues to fulfill its purpose. However, if I had one complaint it would be it has no ice maker.

Washer wt 1101cw - This washer is constantly out of balance, I have to watch every load which I realized were taking 4 hours or more to do one load, my water consumption has doubled for my home since January of 2014 and it keeps my septic drain field constantly wet even in the heat of summer. Further they have told me there is nothing they will do to fix this problem, in fact his words to me is This shouldnt be a problem mamma. So this is the worst washer I have ever purchased and would never recommend it.

I bought the washer and dryer three years ago. Six months after the purchase the hot water stopped going into the washer so I just washed with cold. I had two techs check out this machine. One couldnt figure out what was wrong and the second told me I need a whole control panel. That was to the tune of $400.00 plus service call. Now you are wondering why I didnt get this cared for during the first six months. Well I had brain surgery and even had to learn to walk again so that washer was not my priority at that time. Guess Ill continue with cold water. Never again!!!

Something with the mechanical of my LG refrigerator wasnt cooling. And when the tech came he also found out that the freezer was almost about to not work. The temperature was still keeping it cool, but it wasnt working. Another problem I had was the submission. Some guy there did not know the rule and he was telling me that it was just the refrigerator, and if the freezer was still working, that it was not covered under the warranty. So, when I was talking to my warranty people, they said, No. Theyre supposed to cover it. But after back and forth for like two weeks I finally spoke to somebody that know what they were doing and then, they got the parts sent out. That contractor repaired it, and he left me his number in case I had any issues. But when I need ice, my refrigerator doesnt make enough ice for me. I was unhappy that it broke down. Its not even three years,

The shelves fall off. I replaced it with new but it still has a problem. The water leaks onto floor from bottom freezer (has ruined my floor and cupboards). The water spout doesnt work. I shut off water to the fridge but it still leaks.

This is the worst appliance purchase I have made. Most loads show as unbalanced to which the washer responds by refilling the tub with water. It is almost impossible to meet the machines balance requirements. The constant refilling makes the machine a little less than high efficiency. The companys position that you need to wash things of similar weight in a load is ridiculous. I would have to wait until every piece of clothing I own needed washing before I could meet that requirement. A typical load takes 2+ hours to complete which includes multiple attempts to rebalance the clothes. I would recommend that you look elsewhere. I cannot fathom why there are so many positive reviews for this giant POS. (Model WT1101CW)

I purchased an LG refrigerator, model lfx31925st at Home Depot on 9-24-11. Ive been having problems with it quite often. I called LG many times once they sent their technician to check it out but he did nothing. I was not home at the time but my wife was. As Im typing this, the refrigerator is not cooling. I lost all my stuff. It was the most expensive refrigerator at Home Depot. Do not buy LG.

I only wish I read these reviews before purchasing my LG products in November 2010. I have had several problems with the seal on my washer leaking water. After several attempts of replacing the seal, I finally had the door replaced. Just yesterday, I found a crack in the drum of the dryer. After speaking with LG, and discussing the number of complaints registered about the drum problems, I was told it would be an $89.00 service call with a possible $250.00 replacement fee plus tax. I will never purchase another LG product.

I purchased a full set of LG kitchen appliances and after 18 months they all have problems! Bottom line, terrible waste of money! Both ice makers I the fridge are broken, door switch on the dishwasher is broken, oven doesnt preheat to the correct temp.. Over $5k in complete garbage. Please avoid LG.

We purchased our new refrigerator along with an LG stove and microwave when we moved into our new home in 2016. Part of our decision was based on the experience we already had with our LG washer and dryer. Here we are now fighting issues with a refrigerator that should easily last 10+ years. If we had known previously about the compressor issues we would not have purchased this brand. Where are the lemon laws for refrigerators?Issue started with water on the floor and at first we thought the in-door ice maker was failing (more on this later), then two days later we noticed that ice cream was soft in the freezer and then a day later no cooling at all (by the way - all of this in the middle of COVID-19 quarantine and trying to make sure we had enough groceries on hand). It took approximately 1 1/2 weeks to get service on site for repair. The technician replaced the compressor and stated that the refrigerator would now run louder. Well, it was so loud we couldnt hear our tv in the next room without turning up the volume to almost maximum level.I pulled the refrigerator out and found that one of the copper tubes from the compressor was vibrating and rubbing on the rear cover. Called for service again to fix the noise issue. When he checked the refrigerator, he stated that he could find nothing wrong; however, he did release some of the coolant because he thought the compressor may have been overcharged and overheating. This seems to have resolved the noise issue.The in-door ice maker - noticed that after the compressor failed we now have water dripping intermittently out of the left hand door (the door with the ice maker). I mentioned this to service tech during his return visit and he said it was probably because I was leaving the door open too long and there was not enough cold air for the ice maker compartment. Ive had the refrigerator for not quite 4 years and never had this issue before - I dont think Ive changed how I use my refrigerator. This issue has not been resolved. We question how long the new compressor will last (4 years?). How much more electricity is the refrigerator using now as compared to before - seems to run a lot more now.

I purchased a washer and dryer from Hahns appliance in Tulsa, Ok. Within weeks the washer had to be replaced with a new washer. The second lasted just under a year before it would not operate correctly. Water overflowed die to sensor going bad, will not wash just spins, terrible rust around bleach dispenser. Customer service literally laughs when you call to complain. They dont care and the only way to stop this is to not buy their products. Do not subject yourself to misery I have experienced. Look at other brands. You have been warned.

We purchased a new LG refrigerator when we purchased our home in 2017. We had renovations going on and our right hand door was damaged/dented by a contractor. The contractor offered to replace the door so I contacted an LG recommend appliance parts and service place to replace the door. A week later they returned with a substitute that did not work so they said they would be back a couple of weeks when the correct door came in, that was October 2018 and I have been waiting ever since. All my phone calls to the appliance repair people end with them saying it still has not come in, it’s on backorder. At one point I called LG who confirmed the door is on backorder! Seriously it has been almost a year. Of course I had to pay the appliance repair person for the house call even though I told them the door needed to be replaced due to dents but they said that money would go towards the new door. At this point I am not sure I am going to get a new door. Had I realized we would receive such poor customer service I never would have gone with LG, we also purchased a 65” LG TV, and washer and dryer. I hope LG will help us with our dilemma.

Brand new LG fridge. My fridge broke May 7! (6 months). Today is June 17th and I still haven’t got a new unit. This fridge has cost me more in food going bad than the cost of the fridge. I have 2 babies and two elderly people in their late 70’s that live with me. Shame on LG for not caring.

After reading all the entries in this section, I thought Id let others know that you are not alone. In a nutshell, my LG frig (bottom freezer model LRFC22750SW) had to have the motherboard replaced 3 times in the first 2 years: the lights staying on problem happened twice and one time the light bulbs inside the fridge exploded in my face when I tried to remove them with an oven mitt. The clamps at the top of the doors broke off for no apparent reason. They just fell into my hand one day. The gasket around the fridge doors failed. The icemaker failed. The front dented after barely nudging it. The freezer was blasting frost throughout due to a relay switch going bad. But heres the kicker - there was a class action lawsuit filed due to the lights in the fridge staying on and melting the inside of the fridge. I joined the claim and they advised that my $408 for one of the repairs would be reimbursed. This was over a year ago and I have not received any reimbursement to date. What astonishes me is that some sites say LG refrigerators are in the top 10 of certain lists. I dont understand how this can be true, especially seeing all these complaints on this site. Needless to say, I will never buy another LG and I will never recommend the brand to anyone for any type of device.

LG Microwave Model # LMH2016St Serial # 212 AQP3 X244 purchased on 2/13/2013 from HHGregg costing $338.99 with installation costing $149.99 plus taxes at $16.95 has blown a fan and melted the cover on the fan. It seems to me that a microwave that cost that much should last longer than 2 and 1/2 years. I would not recommend an LG product from my experience. The company offers no help at all in regards to this problem.

I purchased a refrigerator on 7 /6/ 2021. It was delivered and installed on 7/8 /2021. On 7/ 9 /2021 I got a compressor fan error. Service appointment for Monday 7/12/2021. IT LASTED ONE DAY!!! Waiting to see what the repairman will have to say.. Im Not happy to say the least!

LG Dryer DLEX5170V - We purchased a new washer and dryer from HHGregg in February 2014 with a 5 year extended warranty. To date, we have no problems with our washing machine but the dryer has stopped heating on three different occasions. Today, I called My Protection Plan360 to request another service call for my dryer as it no longer heats and was told that I would instead be contacted within 3-5 days with a refund to purchase a new dryer. There goes our matching LG washer and dryer series!

I was very disappointed to find that my fridge what was just finished repair on 6/1 broke down again. However, the LG agents and repair technician made it easier for the follow up repair, during which he found out that there was a Freon leak. Hope it does not break anymore, but I appreciated the agents and technician.

I purchased for LG appliances at a local appliance store. The gas range that I purchased is model number LRG 3194. The first time that I used it, the black cast iron coating scratched off the stove grates, leaving silver looking scratches. This was the very first time that I use the stove. I am so disappointed in the very poor quality and even more so when I called up and got the runaround. The LG representative told me that I needed to have the store call them to have somebody come out. Meanwhile the store is the one who told me to call LG.I have no faith in this product at all and I dont see how a representative coming out is going to be able to repair these grates because its just going to happen again. I am currently awaiting the 4th product that I purchased which is on backorder, a dishwasher which I will not be accepting. I will never buy another LG product again.

Purchased a complete LG kitchen on Black Friday of last year. Dishwasher has only worked 1 month out of the year, rest of time at LG warranty repair shop or waiting on repair shop. Will not give new unit or refund.