We bought a new LG refrigerator in November 2019. April 24th the ice maker stopped working and the refrigerator was making a loud grinding noise all the time. We had also bought a five year warranty plan - dont do this! We called to let them know and ask for a repair technician, and were told to watch a tutorial. This was not helpful. We called back and asked again for a technician. We were given a reference number. I finally called again on 4/28 and were told it would take five business days for someone to contact us back to let us know if they found someone in our area who could fix the fridge. That means we are now looking at a week! We told them we really needed to have someone come sooner and not let us know if they found someone a week later. They hung up on us.We called back and asked to speak to a supervisor (Julian) - who also hung up on us. We also could not understand them clearly. They had us on speaker and a heavy accent. We called a fourth time that day and finally got someone who looked again and there was no one in our area who could fix the fridge. Lowes - where we bought it from was NO help. They just send you to the LGs customer service line. I will NEVER buy another LG product again because they dont have technicians to fix their products and their customer service people are very rude and not helpful. I am so upset we have a six month old refrigerator and have problems already.

Ordering amazon.Com right from the refrigerator door is one of the main draws, as is the lava lamp, book alcove, and adherence to democratic principles, in theory. It was a smart refrigerator, powered by an ibm watson computer. I am also extremely preoccupied with the cooling feature. I think that this level of ingenuity is an excellent selling point on lgs behalf.

I cant wash a small load nor can I wash a large load due to balance problems. However, I am stuck with it because LG will not honor the warranty. In fact, the only reason I bought the LG was based on Consumer Report reviews.

This washer is a POS. The stinky clothes comes from it being too stingy on the water. Yes, its supposed to conserve water but if I dont want my clothes to stink then I have to run 2 extra rinses with each wash and then run a Rinse and Spin cycle once that is done. The problem is that these washers dont use enough water to rinse all the soap out, leaving some soap on the clothing fibers... which causes them to stink and stink worse once you start sweating in them. It sounds odd but the excess soap is actually getting funky in the clothes causing them to smell. Give it a try. Im going to sell my front loader for one that doesnt care about using less water. Id rather smell like Im clean than save water.

We purchased our LG stove last year in March. The controls for the stove top and the oven are currently not working. I am having an extremely difficult time getting any cooperation out of their customer service department. If we end up having to pay for this ourselves, we will likely just replace the stove. It has proven to be nothing more than a piece of junk. I did a lot of research before we bought the stove and it had excellent reviews. I’ll be more cautious next time.

I bought a new LG top load washer in March 2013. In a months time, the washer started constantly getting an error message UE. After taking 2-4 hrs to wash a load, because of this error, I called LG. A repairman was sent to my house within 2 days. He said that the computer panel had to be replaced, that this had been a problem with many of these washing machines. He came out about 10 days later, and he replaced the computer piece. It worked for a few months, and the same thing started happening. It is now September, and I had to go out and buy a brand new washing machine. The guy that sold us the new machine, told us that these computer chips burn whenever there is a power surge (we had several lightning storms recently). He showed us how the panel lights up and will eventually burn out. He also said, that it was a good thing it did not start a fire! Needless to say, I will never buy an LG product again! I spent almost a thousand dollars on a machine that I had a total of 6 months.

We purchased an LG microwave from Home Depot less than two years ago Model LMV1683SW/SB/ST. It stopped working. Everything worked on it, but would not cook anything. I called customer service, they said they would take care of the problem for $165.00 with no other options. No way. I called Home Depot and they said they might do something for us tomorrow. Will see. No more LG anything.

We bought our LG in 2007 and for two years, we started noticing black stains and black and brown moldy slime around the rubber. Its disgusting! Clothes are smelly, stained and dirty. The product does the opposite of what it is supposed to do. Also, the bleach and softener trays we dont use as there is water in there constantly that does not get flushed out. To think my babies wear these dirty clothes everyday, no wonder they have a skin problem! I tried draining the water from the pipe where the filter is and the smell of the water stinks up the whole house! Unbelievable. Im all for a class action suit! O do where get started? ?

Beware of LG front loader washing machine WD13020D, especially for Australian users. The plastic wash drum which surrounds the stainless steel wash bowl is easily pierced by Australian fifty-cent piece. LG wont accept responsibility and said the hole in the plastic drum is caused by foreign body (indigenous fifty-cent piece. Natural habitat: pockets). I have heard of several instances of this happening.

I purchased a LG over the range microwave in 2012. Within a year, the magnetron failed and microwave quit working. Warranty repaired it. Now the door switch has failed, microwave again does not work. Has been repaired but no longer on warranty and LG will not cover the cost. My microwave is mid range in cost approximately $500 and now it has cost me another $171. This is within 3 years. Pretty expensive I would say. I may as well have bought a low end generic model for a few hundred dollars. I would have had the same amount of use but without the cost. I will not be purchasing another LG appliance.

LSG4513ST.BSTELGA / Range danger for burn/natural gas leaking. This range has had issues since day one. Serviced one time by LG tech who said; Ive replaced the components with the updated parts; but that wont fix the problem. We the owners and guests have accidentally turned burners on and burned ourselves. An even bigger, more dangerous problem is the burners being on enough to leak gas and not light; or when on low; the flame will go out and continue to fill the home with natural gas until you notice. After several months of trying and finding out the LG factory repair person in the area; no longer works for LG; we have an appointment scheduled with an authorized service company. I would rather just have it replaced and preferably before a serious injury, fire or explosion takes place!

This refrigerator is horrible! It almost burnt my house down! I smelled a horrible smell and realized the lights in my refrigerator had melted the housing it was in on my refrigerator. It was falling off the top, the plastic all around it was melted and when I wrapped a light bulb with a towel, it still almost burnt my hand. All my food was spoiled. The food was hot, melted and spoiled. Im so glad I got this before a full blown fire started before going to bed tonight. After googling the problem, I see this has been a problem for years with lawsuits (successful lawsuits dating back to 2010) and still 4 years later this is still happening. LG needs to have better quality control. Do not buy LG!!

The ice maker began leaking soon after we purchased our LG refrigerator. The company sent out a repairman, who replaced the ice maker, but said that because of a design flaw, it would leak again. Sure enough, a couple of months later, it began leaking again. The repairman stated that LG knows about this flaw, but refuses to correct it. They give customers like me the runaround, hoping we will give up. I would not recommend an LG product to anyone as I am extremely dissatisfied.

We purchased a new LG Front Loader along with the gas dryer about four months ago. For the last four weeks, weve been noticing that our closing is having a mold smell. I was advised about cleaning it out when done and leaving the door open until next load to help prevent the mold from growing. We have tried everything but nothing works; just smelling like mold in the Florida heat.

The space could be better organized. It feel small inside and the bottom is like a box, not enough spacing for the size. Appearance is very good, seems reliable so far after 3 years. Motor is kind of noisy sometimes. I called to have it repair under warranty twice. They never showed up. They claimed they waiting for a part. Overall not a bad refrigerator.

When I went looking for a refrigerator, the one from LG looked like the better one to get because of the price. But I’m sorry that I bought it. The filter goes out almost every month that youd have to put a new one in because I had the water in the front. It’s supposed to last six months and it doesnt even last three. The shelves are smaller than I thought they were, and you can’t put anything on the doors. It doesnt even hold a bottle wide enough. It’s a lot smaller than it looks. Also, you can’t even look at them in the stores anymore. You can’t open and look at them and there’s just so much cubic foot. Not everybody knows what a cubic foot is. You just order it and they send them to you. So, you’re stuck with it. It’s ridiculous.The reps from LG were horrible. They just said yes and did nothing and then turned it over to this place in New Jersey to fix it. I constantly called them, and they were nasty. I finally got one girl in there that was very friendly and explained everything to me. She said that LG compressors were very bad and they knew about it. They just keep putting it off. I called about my refrigerator three different times, and they kept telling me there was nothing wrong with it until it finally died and it was only a year and a half old. It’s ridiculous because the compressor had a seven-year warranty on it. Now that they had put a new compressor in after a year and a half, they said I no longer have a warranty. That’s it. If this one goes, I will never buy another LG again.

Worst washer I have ever had. Does not wash dried food etc off clothes. I think it dont give enough water to wash properly. I always do extra rinse cycle because I dont like the thought of wearing detergent in my clothes. If I could afford to get rid of this piece of ** I would. But right now Im stuck with it. If I could give this washer a no star I would because it is worthless.

Ive had the LG front washer now for 3 years and the only problem was not getting that fresh smell. Issue resolved by switching to powder. Use the speed cycle - only 21 minutes. Drain the pump tube monthly and leave the door open. Clean the rubber ring monthly. Try it.

I bought my washer and dryer a few years ago. About a month, maybe less from the first use my washer would drain out all over the floor. I couldnt figure out why. I read the troubleshooting manual and found it had a drain. So now every other day I drain it in a bucket so it doesnt leak ALL over my floor. I shouldnt have to drain my washer... it shouldnt leak. A few weeks after my washer started leaking my dryer stopped drying. I did all the vent cleaning and it didnt help. I found one setting that will dry my clothes. I have to put it on cotton/towels for 1 hr to dry a small load or a large load. That is the only setting that works. Now my dryer has been making a loud noise for months, my clothes have also been getting caught and all my tank tops straps get stretched and ripped. I just took a good look inside and the drum is not only cracked, a big piece is broken off. After reading all the trouble people have trying to get help from LG I will not bother. I am going to buy a new set NOT MADE BY LG... I can no longer deal with trying to get laundry done for a family of 5 with useless appliances.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

We got the fridge, due to its size and easy storage design. However, the compressor has been miserable to deal with. It failed about 36 Months in, and the warranty had us paying $250 in labor. Fast forward 18 months later, and its failed again... I cant wait to get rid of this. Its been the worst appliance weve ever owned.

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

LG Washer WT1101CW - Terrible washing machine. If you buy this washer, dont expect to wash a small, medium, or large size load in a reasonable time period. Constant uE errors, tub fills with more water to try to adjust, etc. Or, we just get the uE error and have to run down the stairs to rearrange the clothes. Regardless of how careful we are with loading/arranging the wash, what type of wash we put in, etc, we have constant uE errors. It can take up to 4 hours to do one medium size load. Ive since read that the control panel may be faulty? We have a tech coming this week. There may be a software update needed? Who knew? (How would I know this! I didnt get any kind of message saying that the software was out of date! ) This will be the 4th tech visit this year. In addition, just for ** and giggles, we decided to do a tub clean cycle. You guessed it. uE error! So, obviously, if the washer cant even function to do a tub clean with JUST WATER in it, theres something wrong with this product. Dont buy it. You WILL be sorry. Im sorry that I cant give zero stars in this review!

In July of 2010, I bought an LG LFX25961, 25 cubic feet. After 3 years, the ice maker broke down and started to freeze. The plastic had completed expanded inside. I had to manually operate the arm until this broke down too. I was about to replace the ice maker, when the freezer stopped working. I Called an LG certified repairman who showed me that the back was completed corroded causing the freon to leak. The compressor was burning hot. I was told that I could try to add freon but without any guarantee of the fridge lasting. I would be better off just buying a new fridge. He told me that most of his repairs deal with Samsung and LG which apparently are the brands taking over the big stores. I decided to buy a Whirlpool since it seems to have the least amount of repairs among all the brands. It could have been the case of a lemon, but some of my friends have reported issues with LG fridges. I was not aware that fridges need to be considered as disposable appliances and wont last more than 3 or 4 years. It appears to be the case however. I just bought a basic fridge with no water or ice dispenser. I can live without them. I will stay away from any LG kitchen appliances in the meantime and will not recommend them.

LFX21960** everything melted, they are sending someone out???? LG Refrigerator Class Action Lawsuit. A design defect in certain LG refrigerator models causes the interior light to stay on after the doors are closed, resulting in overheating, food spoilage, melted plastic and risk of serious fire hazard, according to a class action lawsuit filed in federal court in New Jersey. The defect alleged in the lawsuit involves French door refrigerator models sold since 2005.. I was not informed of the lawsuit and it has been settled. Ugggg.

My wife and I purchased this pile of junk 16 months ago. It worked great for 11 months even though it was noisy and never made adequate ice for more than two people. I started noticing that the noise was getting louder. I was told by LG to defrost my refrigerator. It was supposed to never need it. Then it quit working all together and LG sent a repairman out. N, a repairman. They said that the nearest tech was 59 miles away and didnt want to travel to my home. The repairman came out five times to repair the refrigerator, without any success. Now we are talking about a $2,400.00 refrigerator. Now its been 6 weeks that we have not had a working refrigerator and have lost all of our food once and half of it after the first repair which made the refrigerator worse. So it has been 6 (six) weeks and still LG has done nothing to fix it. I have since found out over the internet that LG sold this piece of junk, even though they knew full well that they were selling a bad fridge. Yes there have been many people that have had problems and most never can get this model to work and just lose their money. If anyone knows about a class action lawsuit or would want to be involved in one to recover your money, please do let me know by posting on here. Its a shame that a big company like LG is so evil to put their money ahead of their integrity. I will never ever buy an appliance made by them again. My wife and I are going to have to take a $2,400.00 hit on the evil decision of LG to sell this pile of junk, even though they were aware of the problems. Just google the model number if you dont believe me. LG will sell junk. Knowing that do not plan to ever fix it, and stick you with a $2,400.00 loss. I dont know how the people who made this decision ever are able to sleep at night.

Our Washer Model WT1101 ran great for 18 months and we joined the rest of you with the constant UE error message, long wash times, noisy, etc. Call local authorized LG appliance repair service and they immediately replaced the Rotor assembly which is located below the tub. A 20 minute fix, our out of pocket was the service call, $140. Rotor replacement was a warranty fix. Since then the machine runs fine, no issues.

I purchased a side by side refrigerator in Feb of 2015. In December of 2018 the compressor had to be replaced. Now in July of 2019 the freezer is not cooling. We purchased the extended warranty thankfully but cannot get anyone to come out for over a week. Tell why a 4 year old Refrigerator needs constant repair. I am frustrated with LG products.

LG True Balance - We had the washer for only 8 mos. It stopped agitating. We reported the issue to the 800 number on the machine. They sent a tech the next day. Finally at 7:00 pm they arrived. First the problem. 15 mins after he left the whole bottom unit came off. Called them again. The next day they sent the same tech, this time he said the part is bad and will need a week to order a new part. We thought we were getting a top of the line washer. Further, he doesn’t balance correctly... as it is suppose to auto balance. First time buying LG. Very disappointed with the product and the service. To have it break in 8 mos. To go without a washer for two weeks with a family is unacceptable!

Updated on 08/13/2020: 2nd review: LG sent out a Technician as a courtesy to repair my 3 year old refrigerator!!?? Per the technician, the previous technician last year had improperly installed the refrigerators back panel when installing the $360.00 fan. This resulted into there was no airflow due to freezing that occurred over the months. This resulted in the back lower panel melting. Also there was a burning smell in the refrigerator. The technician ordered new parts and removed the frost. Refrigerator seems to be working for now. My ice maker is even working!!! LG however refuses to discuss with me compensation for the $150 worth of melted food. I didn’t even ask for compensation due to inconvenience!!!! This experience has been a nightmare! See previous review!Original Review: I purchased a LG side by side refrigerator 7/2017. On 7/2019, I noticed my ice maker wasnt working so when opened my freezer door, I discovered that my food was melting. The fan was not blowing cold air. I called the LG manufacturer. After waiting on hold for 20 minutes, a representative answered and I explained my issue to them. They then asked me a series of questions. I was then told they would send out a Technician to my home however I would have to pay upfront the service charge of $125.00. I paid this amount and a Technician came out 2 days later. To my surprise the Technician informed me the fan had went out and it was not covered under the warranty so there would be $350.00 charge to repair. I had him repair the fan and when he finished, I asked about the warranty on the fan and was told it was covered for 90 days. Then on July 2020, again my ice maker on the door stopped working. This time when I opened the refrigerator door to my shock, the back of the freezer was frosted and the bottom panel was melted from the heat of the coil. Again everything in my freezer was melted. I called the LG office once again. Waited this time 30 minutes to talk to a representative. Explained my issue and was transferred to a repair person, while explaining my issue to him, he told me it sounded like the compressor and we were disconnected from his end. I waited and when I didnt receive a call back after 30 minutes I called back and went over my issue with a new representative. This representative informed me they would schedule a technician to come to my house. Due to my last experience in 2019, I asked them wasnt the compressor covered under their warranty. I was told it is however I would still have to pay a Service Charge of $125.00 before they could schedule this repair. I then asked would there be a fee associated with the compressor. To my shock they told me I would have to pay the labor and if my issue was the compressor, they estimated this should cost around $300.00. I asked was the 125.00 deducted from this charge and they told me no, it is a separate charge. I then told them I was not investing any more money in this 3 year old refrigerator that was promised to have a 10 year lifespan. I would be better off purchasing a new refrigerator. I have recently researched the web and I discovered my issues and experiences with LG has happen to many others.

Range I purchased from Warner Stellian is a 5 burner gas range model number LRG3091SW/03. I would not recommend purchasing this particular unit. While I am satisfied with the oven, the stove top is a problem. The unit is less than 2 years old. There are 3 issues. The burners on the stove present a safety issue. If you set a smaller pan on the front burners the pan easily tips and hot liquid spills onto you, the floor or any person (thinking children here!) that happens to be standing at the stove. See image. The 5 knobs for the stove top have all cracked. See image. The oven control panel is electronic. The covering has cracked and is now cracked almost all the way up. See image.The range is normally used once or twice a day for a family of 2 which I consider less than normal range. I contacted the LG company and their reply was basically, Thats too bad since the 1 year warranty is over but you can pay to have it fixed (paraphrased but you get the idea). No mention of the safety issue I reported. I should have contacted the company within the 1 year since these issues started within the first year but I didnt however, I have owned multiple ranges over the years (with much more usage when our family was 5 people) and those have easily lasted 5-10 years without issues. Dont purchase this range!

Do not buy! 18 months old and LG French door refrigerator will not cool. Repairman came and informed us we needed new control board, at a cost of $600. Freezer works, refrigerator is lukewarm, and ice maker works intermittently. Just great. 2500 dollars thrown away.

I bought this LG Gas Slide In Stove Model LSG4511ST from Home Depot online on Feb 17, 2018. Within a few weeks of barely using it all five burners on the stainless steel stove top were corroding with rust. We just spent a ton of money remodeling our kitchen and were excited to get our first and new Slide in Gas Stove. Well the nightmare began. We contacted Home Depot and they referred us to LG. Home Depot wouldn’t speak to us. We paid $1300 for the stove. After many calls, chats and emails to LG customer service and their executive office they replaced the entire SS stove top and all five burners after SIX months of hell with them. They didn’t show up, excuses, no response to emails, no call backs - HORRIBLE company. Then within a short time after they replaced parts it started corroding AGAIN around ALL FIVE burners. The calls, chats, emails to LG started again and this time they don’t respond at all. I tried Home Depot also and they will not take any responsibility. Nothing! I am sitting here with a defective ugly stove in the middle of our brand new kitchen. I am now forced to sue them. I filed a complain the US Bureau of Consumer Goods a month ago, was assigned a complaint number and “investigator” name and email and they don’t respond either. I have tons of documentation of this nightmare and photos. The icing on the cake is I wrote a review for the stove on www.homedepot.com and they “rejected” it. They didn’t want the public to know the truth about a product they sell!

My late husband thought he was treating me to a beautiful machine. It has been nothing but trouble since day one. Water twice all over floor ruining carpets, unbalanced loads, shaking when spinning. It is mainly the water dumping that is getting to me. I was running Tub Clean with a semi-bleach product recommended for HE machines, and I heard drip drip drip once again. Shut machine off and have to pay for a same day visit as same day is not covered by service contract. I was told last time by someone from LG, Its a 2 year old machine. Really? I had another make for 30 years in NY and it never did anything like this! And its always the LG hoses that fail! Nothing I am doing. Wish I had ordered a different brand!

The LG front loader is a horrible machine. Even with leaving the door open it smells like a sewer. Most times clothes come out dirtier than when they went in... Greasy stains that wont come out. Sad that Id rather inconvenience myself & go to the laundromat, than do laundry in my own home. What a waste of money.

Purchased LG fridge couple years ago from Home Depot on clearance. Nice, big, spacious. The ice maker has a silly ice plus button to make more ice. First, the ice compartment is small so the ice plus button is really needed to be on all the time. Second, ice plus button turns off automatically. So if you use a lot ice dont buy one that has an ice plus button. LG should have an ice maker that does not need an ice plus button. Thirdly, the so called water filters you have to purchase from home depot are not oem filters. The OEM filters are high priced and need to be changed every three months to get the water to dispense like it did when it was new. I will not purchase another LG ice & water dispenser on a fridge. For future reference buy simple less headaches.

Spending nearly $900 on my LG washing machine was the single biggest waste of hard earned money I’ve ever experienced. This thing is not worth the box it came in. It’s the worst household appliance I’ve ever owned. Since my purchase I’ve read countless reviews saying the exact same thing. It’s not at all unusual to spend between 12 and 36 hrs to actually get a load of clothes washed after continuous malfunctions. We are literally hauling it to the landfill. This machine would be an insult to give to someone else. I will most definitely not ever purchase another LG product. BE WARNED... Do your research and check reviews before wasting your money on any type of LG washing machine. This product doesn’t even deserve 1 star. Customer service is non-existent so don’t waste your time trying to get help, they could literally care less about any problems you might be having.

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

New LG refrigerator new 9 months old and leaking from Ice maker. Contacted Home Depot, who referred me to LG service 800 number, very unprofessional and stated they would charge me if the problem with Ice maker was not the manufacturer fault. When I requested they put that in email or allow me to also record the call, was told they would terminate call if I recorded. This is concerning since they acknowledged they were recording call. After over 45 minutes on the call they stated they would send a service repair order to a company call Best Servicers of America. The bottom line is after late or missed appoints, and now 2 visits by repairmen telling me about the lack of quality of this LG refrigerator, still Ice maker is leaking. This 6 week process continues with LG not willing to follow up on their commitments, and the Best Services stating they are backlogged and not able to respond to LG service calls.

After having three consecutive Whirlpool dishwashers delivered damaged, we decided to try the latest LG dishwasher. Now that we have used the LG for a month, we are so happy we changed to LG. Solid quality, quiet, more internal room, and looks great in stainless!

I would never buy this type of range again. The large burners are in the front, where one would place a large stock pot. It is very dangerous to have such a large pot positioned in front. You have to reach over it to get to the smaller pots. Its very dangerous. The reason I bought this range was because it matches the refrigerator. It looks good, but it is difficult to use. I can manage it, because it is just my husband and myself. If I had a young family, I would get rid of it (even though it is new). It could become a hazard with small children around. They could easily pull a large pot over on them. I am constantly vigilant when I am cooking on it and worried I will tip the front pots over on myself. Its not a pleasure to cook anymore!

When I shopped at Lowe’s for appliances, I heard about LG Refrigerators and I ended up selecting it. I’m not really happy with it. It wasn’t cooling and I lost all my food in the freezer. The technician came out and said that he fixed it but then, it got even worse. It went through a lot of repairs and a whole lot of different parts had to be ordered and replaced on it. There was a lot of technicians coming out here to fix it and delays with getting parts. So, it has not been a good experience for me. I’ve been talking to LG as well as the technician too. They had a contractor come out and he had to make two visits to get it repaired. Right now, it’s working, but I don’t know for how long. I haven’t even had it three years and this happened. I don’t think I’ll buy another LG refrigerator.

After a couple years of normal household use, the stainless drum in the dryer has developed a crack in the weld seam. Considering the cost of the appliance, I find this defect in materials and workmanship unsatisfactory and I advise people against purchasing LG products.

I ordered a lg dish washer on 12/28/14 and it was delivered on 12/29/14. The installer tried to make it work after several hours and it simply would not work due to something I am not sure what, but the installer said it was defective.

I will never buy an LG washer or dryer again. The LG washer is rusting out on top after only two years and very careful use. I contacted customer service on numerous occasions and they wanted $200 to simply come out and look it over. They were very unhelpful and rude when I asked for someone to fix it for less since it was so new and obviously had a flaw in the design of the washer. They refused to stand by their product and refused to do anything about the rust. This washer will be lucky to last three years. It was an expensive top loading washer with no agitator. It was a waste of money. I thought the LG was well priced until I realized the quality is so poor and the customer service so awful. LG makes their appliances look good on the outside but on the inside they are very poor quality. It appears that they make their appliances look fancy and state of the art, but they are actual cheap imitations of good, solid, quality products.

I purchased this LG refrigerator on 7/9/2014 delivered it on 7/15/2014. From day 1 the fan made terrible noise. Called LG 2 weeks after I bought and they make you do that self diagnosis. The customer service person on the other end after being on the phone for 55 minutes tells me there is nothing wrong. I hung up and decided to live with it. After about 2 months of that then I started having trouble with the ice maker not making ice again. I called to be told to do that diagnosis then they tell me that I dont have enough water pressure for the ice maker but it worked with the water pressure to that day. And they tell you if they come out and its what they said they will charge you for the service call. Well again I gave up. A few more months go by and now the freezer will not freeze my food and I lose a whole bunch of food. I call. They send someone out that tell that I am leaving the freezer door open but they replace the grill assembly in the freezer that lasts for another month. Again the freezer stops freezing and they send someone different. Same thing is told to me. Im leaving the door open but again he replaces the grill assembly. Well that only lasted a month. Now the freezer, ice maker and the fridge are all not working. I call again on a Thursday. I have lost everything in the fridge and freezer. They call the repair guy who cannot come out for 7 days. He shows up to tell me he now needs to replace the main board and defrost control and that will take 3-5 more days. No refrigerator for 2 weeks and LG tells me thats the best they can do. How many times do you have to have something repaired before they give you a new working one?

I went for brand name and would have chose otherwise could I do it again. I have always trusted LG products but the fridge was somewhat of a disappointment compared to other products. The shelving was too close together and didnt hold up well, was often difficult to change the shelves because the metal would catch on the sides and stick. The crisper drawers would often stick and the plastic was cheaply made. But I like the size and location of the freezer, space inside the lower area. A shelf on the door that provided an area to put the milk. There was an area to put eggs without the carton and the crisper drawers were clear.

My LG French Door refrigerator was just under 2 years old when it stopped cooling. Bought it on 9/15/2015, and it died on 9/10/2017. Called LG to find a certified repair person, and not a one would provide service to me as I was outside their service area. This was despite only being 30 minutes away from a Home Depot from whom I bought it. I went round and round with LG on how to service this refrigerator and their lack of repair service. The closest certified LG repair shop would not repair LG compressors! Really!! LG gave me the OK to use a local repairman, they diagnosed it as the compressor, which it was, but would not touch it. Another local repairman told me no one wants to service these refrigerators.Finally found an LG repairman farther away than 4 others who would not service it, and he charged me $750 labor (due to mileage of 70 miles) to come out and fix the compressor which was under warranty. He told me that this compressors are cheap foreign made units and do not expect them to last more than 7-10 years. He said the LG refrigerators are poorly made, but pretty on the outside. Dont buy an LG refrigerator due to this well known problem, and the fact that LG certified service is not available even though they are sold nearby. Go with Kenmore (Sears) and other USA serviced products who at least will service their products.

My LG WT120C top load washer is constantly showing unbalanced load. It has a 4.3 cu. ft. capacity but wont wash more than just a few items at a time because it wont spin out. It took close to 3 hours to do 1 medium load of towels and whites because it could not and would not balance the load. Even manual redistribution would not work. Worthless machine. Had an inexpensive Speed Queen that was 10 times more reliable than this one. Should have kept it. Will never buy another LG washer.

I purchased my range in 2009. Near the end of the warranty, my oven stopped working. I called to have it repaired and it was repaired under the warranty. February of 2013, the oven stopped working again! I bake a lot so was upset I had to get it repaired again. We live in a small town and it is hard to get repairs done. After phoning around, I found out that the range had a recall on it in 2012! Why were letters not sent out? It took three months to finally get it repaired. Yesterday, November 6th, the oven doesnt work again! I called the recall line and had to fax the bill of sale to them. As of now, I havent heard back. I told them I would just like to get a new range so I dont keep having problems with this range because I bake a lot. The person I talked with said I probably wouldnt get the full value for the range, if they dont repair it again. I cant go without an oven for another 3 months. After the third breakdown, they should just replace the stove.

My husband and I bought our LG refrigerator about 14 months ago. We were not offered an extended warranty and did not think to purchase one in the midst of the chaos of purchasing our first new home. Setting that aside, I recently contacted LG with a problem and they refused to help us saying I needed to pay a service company to come out for something I feel they should take responsibility for. The issue being that a screw had come loose behind the ice maker and completely unaware, had dropped into our ice causing it to go into my husbands smoothie. While in the NutriBullet I heard a noise, assuming it was the ice, like it always does, then when it continued I went to stop the machine, it was too late, because just then the screw burst out the side causing a terrible mess everywhere. Now I need to replace the cup and chopped up blade to our NutriBullet. LG wants to take no responsibility whatsoever. I personally feel they should at least send me a replacement screw and possibly help pay for the replacements. My opinion is this was a defect and should be covered, being it was barely out of the warranty period. I am just glad that no one swallowed that screw causing physical damage. My advice... Be sure to get an extended warranty, if its not offered, ask for one! Products just arent built like they used to be! (It was quite baffling trying to figure out where a white screw came from... Until I traced it back to the ice machine, and there it was, an empty hole behind the ice container.) Now to find a replacement screw for it, I cant afford to pay for a service call for a little screw. Amazing how something so tiny can make such a big mess! :/

I purchased stove on 17 August 2016, today as I was wiping off the stove top one with Dawn dish soap and soft dishcloth I noted that a spot on the coating of the center grate had peeled off. It looks as though it will spread. I have not used any harsh chemicals, cloths, or abrasive scrapers. I have only used the center grate ONE time. I called customer service and was told to call the parts people since my 1 year warranty had expired, I would therefore need to purchase a new grate! Also, the oven is almost impossible to clean. It requires repeated applications of water and now they recommend adding baking soda and repeat again for cleaning. This is a horrible appliance. Also purchased LG Refrigerator and Microwave. I can only imagine upcoming problems with them. Customer Service simply tells you what they cannot do. Do Not Buy LG products.

LG Tromm--I have spent hours on several occasions looking on the Web to find a solution to the stinky problem this washer emanates. It is horrible! I have done everything you are supposed to do plus more. I actually dry the whole tub and gasket after each wash and the smell is still horrible. LG needs to stand by the many consumers that trusted their product and fix the problem at their cost at the very least for all our pain and suffering! It makes me sick to think that they have been allowed to turn their backs and not worry about the consequences.

Bought this top of line refrigerator about 5 yrs ago. Had no problems until May 1, 2017. The compressor went out. It is now June 30 and I still am without a working refrigerator. When I called for repair LG recommended the Premium Repair Service Plan saying for $338 it would cover the cost of repair no matter what the issue. They then set up an appointment for repair. The repairman said he needed to order the compressor. Thats when the run around began. First the repairman had to get authorization just to order the part. Excuse me!! This was the authorized repairman that they sent out. Whats with them needing to authorize this? It took a week to get authorization. Then it was ordered. It is now going on 2 months and there is not even an estimated time of arrival for this part. I have called LG who then tells me So sorry for the inconvenience but the part is ordered. It will be 3-5 days. I call them after 7 days only to be given the same spiel. I call the repairman who says same thing. I am getting nowhere with either of them. I wrote to LG explaining the problem as I dont get anywhere with them on the phone, only to have them say they are sorry for the inconvenience but it is Assurance, the company that they contracted with for better service options, that I need to be in touch with. However Assurance tells me that it is LG that is the problem because they have to use LG parts in keeping with the warranty. So I am stuck with no refrigerator while LG took my money for nothing so far. As we all can see this company doesnt seem to be concerned with keeping customers as its customer service sucks and they dont care. I dont know what its going to take to get them to help us. Maybe a huge class action will get their attention.

If I could give this washer 0 stars out of 5 I would. I bought the washer in January of 2018. I used it for about 2 weeks when it started banging and sounded like it was going to come through the floor. I called LG and they sent out a service tech to come look at it. The balance bar was broken and numerous other parts had to be replaced, and of course one was on back order. We finally got it fixed after almost 3 weeks of it being broken.Now we are in April of 2018. The washer starts to shake again & make the same noises as before, only this time I have leaking all over my floor. I call LG again to see what can be done. I talked to 3 different people, was on hold for almost 2 hours, the last person being a manager who was rude, and very unhelpful. I ended up scheduling another person to come out to diagnose the washer, of course a week and a half out. The technician comes to diagnose the washer on a Monday, I dont hear anything back from them and on Wednesday I get a text from LG saying I have a repair order for yet ANOTHER appliance repair company. I call to see what is going on and LG states that the first appliance company said the job was too big for them and their company is not able to do it (this was a company that LG hired).They hired another appliance company and again, they are more than a week out with scheduling. After talking again to LG they are not scheduled to come FIX it, but to diagnose it. This is after I talked to the first appliance repair company and having them tell me that the washer needs to be completely rebuilt and that the LG engineering department told them that there is over $500 worth of just parts. At the end of my phone call I asked to speak with someone higher up, and they stated someone would call me in 24 to 48 hours, and of course 24-48 hours later, no phone call. I am BEYOND frustrated with LG. I have been without a washer for longer than I have actually used mine. I would NEVER buy this washer again, let alone another appliance from LG. Their customer service is terrible and it has been a highly disappointing experience dealing with LG.

Bought a Lg Refrigerator model #LMXS30776S. Production date 4-2015. Linear compressor failed and neither section will cool. All food went bad and I’m disabled on a fixed income. This is the second time this has failed on this exact refrigerator. Customer should not be responsible for any charges including labor because it is a flaw in the design and LG knows this and continues to manufacture “linear” compressors that they know have issues and have several lawsuits for. My refrigerator should be fixed free of any charges as it is their design flaw. I can not afford labor charges to fix this overpriced paperweight or sealed cupboard because that’s all it is good for now. Didn’t last more than 5 years with an already replaced compressor. Shame on LG not taking responsibility for their design flaws and putting the stress and costs on customers.

Ive heard the compressor failure is a mass issue with LG refrigerators, but what is worse is the time I have to be without a refrigerator. Mine died under warranty on August 1st. Today (8-19-2019) was the 1st service appointment LG had available which is two and a half weeks after calling LG. One would think that with this being a very common issue, the repair person would already have a compressor with him. No that would be too logical. He left today and now we have another appointment to actually fix it on 9/6/19. No loaner, no anything, but just them saying thats the best they can do. That is very poor customer service. Its really hard with kids and summer to be refrigerator-less for 37 days. This is really unreasonable, but we have no reasonable alternative. Other than this MAJOR issue, I loved the refrigerator.

I have an LG side-by-side refrigerator. Keeps freezing up. Ive had service work on it. I have changed the parts out on it, put new parts in it and it continues to freeze up. I have called the service people about it. No one wants to seem to help me and I too have had a bad experience with LG and I would not recommend to buy LG products to anyone especially that home products as far as the stove refrigerator or the dishwasher. Im hoping that I can get this resolved or are thinking of getting people together to file a lawsuit.

Ive had this machine for 6 or 7 yes now. I dont know who came up with the idea that the tub needs to be balanced before it adds water. It just isnt necessary and it wears out the spinner gears. I have had mine replaced. Just another money grab. Now I need to replace the drain pump. More money. I only do on average 3 loads a week. Thats not a lot for me to have had to make 2 repairs. I dont recommend. LG makes a good TV. They should stick to that.

LG refrigerator, range, microwave, dishwasher. All junk! Bought all upper-grade appliances for a complete kitchen makeover. Every single item failed 11 to 24 months multiple repairs on every item. Caveat emptor. Buy anything else.

Purchased LG LFXS29626 refrigerator in mid-2015, the people at Home Depot were swamped with calls today. “It’s been like this for 4 months” she said. The Samsung and LG fridges made from 2013-2016 are all failing at an alarming rate, and any retailer that carried these disasters are feeling the backlash. The compressor on mine failed at 3yrs and 2 days exactly. I had purchased a 3 yr warranty, which including the 1 year from the manufacturer but doesn’t mean 4 years total. It’s still 3 yrs total. The first line of customer service with Home Depot refused to help with anything, but as most of us have done recently, we had to escalate to her supervisor. Credit where credit is due, Sup honored the extra few days and bailed us out of an $1,100.00 repair.Your mileage may vary but my compressor (the “New” Linear Compressor, guaranteed to last at least 2 years) failed along with the start switch block and a micro leak somewhere in their new closed-loop Freon system. But here’s where the issues started piling up: there’s no compressors in stock anywhere in the US. They’ve been failing at such an alarming rate they can’t be found. And to make matters worse there is no evidence whatsoever that LG’s engineering team has made any changes to the awful design of this piece. Their materials are pitifully weak and often just pot metal, their quality control/fit is ridiculously sloppy, and their whole concept of parts design is a disaster.My neighbor has one, purchased in January of 2015. His failed around last Christmas so we were biting our nails wondering when ours was going to let go. You can set your watch to it. We have 7 people in the family, and nobody is geared up to help us. The failures are just too chaotic. Home Depot has a 10 cu. Ft. loaner (a very small 3’ college dorm size), but it stays lent out due to the recent crises. I threatened to just buy another large fridge, this time one that would last like a Whirlpool - then return it. But they’re wise to that one. The new policy for fridge returns is 48 hours. Same for Lowe’s, Best Buy etc. After all, why should HD have to pay and compensate customers for sloppy Chinese imports that we keep gobbling up at a fever pitch?A call to LG revealed there’s nothing they can do for me even if case is escalated, so it’s living out of a cooler chest for the next 3 weeks. The service tech that came to the house noted that it would indeed fail again. He was working 10 calls that day, and 7 were either Samsung or LG refrigerators. And all of those were the compressor. He knew what my problem was before he walked in, but verified it anyhow to make it official. He and I discussed the “good” fridges for future reference: 1) Whirlpool (said he rarely has issues with those), 2) Some Kitchen Aids (watch out because LG makes some of those) and 3) Kenmore (watch out again because sometimes Samsung makes certain models). 4-**) SubZero and all the high-end units, but they still fail through the complexity of design. He’s been doing this for 7 years, so he knows.But we Americans are such suckers for flashy stuff. Like $7,000.00 internet refrigerators, a 20” LED color display, LED lighting with 4 doors, 2 icemakers, shiny black finish, two freezer doors, doors within doors for the fridge portion, stereo speakers, cameras inside the fridge to see what’s inside while you’re at the store with the cell phone app. And we love to impress our friends with a huge shiny expensive fridge. The kind that are designed to break in 3 year cycles.We rotated food to an old Kenmore circa 1982 that’s still running like a champ since we bought it 40 years ago. Not too big but it helped. Shelves are broken and doors squeak, but it still gets ice cold. No people, they don’t make them like they used to. And certainly no one cares one way or the other. It’s like buying a Mercedes; you’ll get little sympathy from anyone when it breaks down on the interstate. Especially the dealer. I’ve heard more ramblings of a class action against LG and Samsung of late than any time before. I’d keep your eyes peeled.

I have had the service man come twice to repair my LG HT5101HV washer and the first time was for the software upgrade required by the recall. I thought it went well until I started to wash my comforter and found out it would not stay balanced no matter what I did to alleviate the problem. It took me over 2 hours to finish that load after manipulating it until I got it to finish. Wasting water galore on trying to rebalance it until it would spin dry. Also I didnt realize it but LG purposely slowed down the rpms on the washer that was rated at 1100RPM to max at 700 rpms. which to me is not high efficiently.So I continued to use the model and started to read reports of what the new software did to the washer. In my honest opinion these washers should all be recalled and replaced. They are not high efficiency anymore. They use water excessively and dont even wring out the clothes as dry as they were advertised which is one of the reasons I bought this model. Yes I liked the machine BEFORE the software upgrade and didnt have any problems with it but for safety reasons I called LG to fix it but wished I never had. The washer was fine except for the plastic support constructions and if you just load the washer correctly you would never have had a problem with it on that issue.Now I have to deal with LG on the fact that they said they cannot fix it and am waiting a call from their rep on the next step in this process after nearly a week of waiting for that call. Needless to say I am NOT a happy camper right now and want this corrected immediately and oh yes, I do not want another LG product after this episode. I just hope they will refund me my purchase price and I can go buy another brand and now I not sure what to buy anymore. I know that I had trouble with other brands before this one. Any suggestions? And raise cain if you arehaving the same problems with the new software upgrade. All I get now is a uE when it spins and it was even doing that when I was trying to clean the basket. That is not even reasonable...... DONT SETTLE for less than what you originally pay for and let LG know you are not happy with the upgrade on the recall.

Lack of an agitator may or may not be the cause, but this device twists items deposited into a ball and finishes with a big question as to what, if any, items were thoroughly cleaned. The initial jiggling of items in such small water appears to be a designers mental excursion with little reality involved. The standard setting muddles items in a VERY LOW LEVEL of highly-concentrated dirty water due to the water-saver nature of the device. Whatever happened to good cleaning? OR is water so expensive that we should settle for less-clean clothing. Weve owned washers and dryers for 54 years and have never experienced any worth these words. Enough said?

I bought this LG dishwasher 1 year ago and this is the WORST, WORST machine ever I have and so has my husband called the company. We were told to change soaps to Cascade liquid. We have tried pods, powders and other brands. My dishes still come out dirty, Glasses with grime and I use Jetdry also. WE have changed the dial to the highest number, tried everything we were asked to do. Why would someone spend the money on a dishwasher to have to WASH the dishes BEFORE you put them in the dishwasher? There is always soap residue in the machine after each use. I was willing to agree on LG sending out a repair specialist of LG to look and/or repair but now I just want it removed from my home. I will NEVER EVER buy a LG appliance again. I will stand by the other brand.

Will NEVER, ever buy any LG product ever AGAIN. LG stands for Lousy Garbage. Bought it from Sears 2 years ago with a 5 year extended warranty. Broke down 2 years to the day from when I took delivery. There were ongoing problems with UE (Unbalanced Load) errors. Loads took 2-plus hours to run and fabric was left coated with soap. Parts required for the repair were not available and then a part was back-ordered from the manufacturer. The repair is going to be a 2 man job. Sears couldnt do anything because it was extended warranty even though the repairman showed up in a Sears truck. I demanded a replacement washer and was told only the technician can authorize it. They refused to give me contact information for the technician. Nothing but platitudes and the runaround from Customer Dis-service.Total time without a working LG washer: 5 weeks. Unacceptable. Bought a Huebsch Commercial washer. Loads are done with 2 rinses in 35 minutes. It cost extra but this thing is built like a tank. Comes with a 15 year warranty on the transmission, 5 year warranty on the motor and 3 year total warranty. LG is only 1 year. This washer will probably be good for 20-25 years.

Purchased the LG 5 element double oven slide-in range in late June, 2019 along with an LG dishwasher. In September, while using multiple elements, the range must have overheated because it shut off and flashed an error notice that I had to dig deep on the web/blogs to figure out what it was...Best I could come up with was motherboard failure. I cut power from the circuit and the next day and since, no problem with the error. THAT is not the issue right now. Lets start with the cooktop. I am OCD with cleaning the top. It even gets a wipe down when it hasnt been used. There are white marks on 3/5 of the elements. The previous range, which was 15 plus years old did not have these marks and that cooktop took a beating.I get things that are used cannot look showroom new, but 8 months of not daily use and it looks older than the previous range...which is very frustrating. Now lets move to the ovens. This model has the bright blue enamel interior. The easy clean function does NOTHING at all. Spills and drips happen and the easy clean was one of the reasons I selected the LG model. Ok, so I just gently wiped the minor spills and drips with a wet rag when the oven cooled and would do the self clean as needed. I wipe the glass on the oven doors regularly and honestly have no clue how there are drips in between the glass on both top and bottom. You cant see it unless the door is open or the light is on but they are there and shouldnt be unless there is a problem with the door/glass seals..NOW, today I ran the self clean cycle for the first time since purchasing this unit. I am absolutely livid!! The cycle ran for four hours and then it took some more time to cool so I could wipe the accumulated ash from all of the cleaned spatter and drips that I couldnt wipe out. Both top and bottom ovens look ruined. The grime just cooked into the finish! While wiping with the damp towel, it was shiny and looked clean. As it dried, it looked like bacon cooled bacon grease. I wiped again with another towel and dried with a microfiber cloth...still there and will NOT go back to the shiny finish and seriously looks like coagulated bacon grease.This range was not cheap but is manufactured extremely cheaply. I am sick to my stomach with my decision to buy this unit as opposed to one that was more readily available. The dishwasher I have no problem with so far but this range is absolute JUNK! I looked at many reviews prior to purchase but I wish I had looked at this site before purchasing this unit because this would have tipped me into the cons...dont buy column. Do not purchase an LG range!

Please when purchasing a LG product make sure you look at the warranty. I have owned 2 LG products. First was a dishwasher the second is a refrigerator. Both of these products had issues that should be covered under LG warranty and LG has fought me on both warranty claims. The first was the dishwasher. When I called in for a warranty claim I was told LG could not warranty it as I did not have the original purchase receipt. Even though the Model and Serial Number on my dishwasher noted it was under warranty they would not honor their warranty. At that time I did not realize I could have fought it so I purchased a new dishwasher (that was not LG).Now in 2020 my fridge stopped working. It is the compressor. My fridge is still under warranty and the compressor should be mailed to my home. LG is making me jump through hoops to get the compressor mailed so my fridge can be fixed. LG will not send me the product without talking to my technician. In saying that I have supplied LG with my technician’s contact information and LG has told me that they have reached out to my technician to authorize the part. My technician as received NO authorization request. When I reached out to LG to note my technician had not received and email I was then told it would take 3-5 business days to contact him. I feel that LG has no right to authorize my technician in order to send me the part. Today there are so many clever people that can fix their own appliances. If I was a handy person and was able to fix my own LG fridge, LG would not send the part directly to me as I am not a technician. I think this is very unethical. The fridges compressor does not work it is under warranty, LG should mail the part without question. So at this point I am going on 15 days without refrigerator. LG will not send me the part even though I own the fridge and it is under warranty. They have supposedly contacted my technician but at this point he has not been contacted. I just wanted to let everyone know what I am going through so that when you purchase any major appliance consider purchasing one that has a better track record at honoring their warranty. If you do purchase an LG appliance at least now you are well aware that they will make you jump through hoops and likely not going to honor the warranty on that appliance. It would be better to find a company that is willing to honor their warranty even if it costs more.

My husband and I bought one of our first brand new appliances last April when we purchased our first home. It was an LG dishwasher and let me just start off by saying that it is the worst appliance I have ever used, which is completely disappointing. Out of all of the machines I have used in my life this one wins the prize of worst dishwasher. First of all, when I am busy cleaning the kitchen I have got to remember to pull out the bottom rack slowly and carefully, otherwise it will just fall off the track. To say there is a track though isnt really accurate. It seems like LG just decided to throw some wheels on the rack and call it a day. Dont get me wrong, I dont come in like a raging bull and just throw everything open. I just dont think it should have to be in my mind to remember to open slowly so things dont get all thrown off. Its very annoying.Another issue I have is that the dishwasher doesnt clean! The normal cycle will not clean my dishes. I have to use the heavy duty option in order for them to come out even a little clean. I have always rinsed my dishes before putting them in any dishwasher I have ever used, but this one requires my dishes to be put in completely spot free. If they are not spot free, they do not come out clean. It really is almost pointless to even use our LG dishwasher. Last but not least, the soap dispenser gets stuck quite often! I run the dishwasher on the heavy duty cycle for almost 3 hours, and find out the soap dispenser didnt even open! We bought our machine from Home Depot in Pontiac, MI and cant imagine buying another LG appliance. We were excited to have our first new appliance but were let down. Lifes good but LG dishwashers are not.

I am extremely happy with my LG microwave. I have not had any problems since I bought it 4 years ago and when the day comes that it no longer works, I will be sure to purchase another LG microwave. I have also recommended this microwave to family and friends.

We purchased the top loading LG washer a year ago and it worked well for about 6 months. Then it started showing UE code and stopping due to a supposed unbalanced load. Shifting the clothes around and restarting it several times is about the only way we have now to complete a cycle. It takes incredibly long now to run a load. This now occurs no matter what the load size is. This appears to be a design flaw in this machine with bad load sensor, I think. All we can say is, DO NOT BUY An LG! No one seems to know how to fix this, UGH!

We have had to replace our LG French door refrigerator for the third time. We had experienced failures of the water line, ice maker, fridge gaskets (now redesigned) and freezer gaskets. LG refused to honor their warranty. They stated that with replacements, only the original warranty counts. Fortunately, Best Buy did honor their extended warranty, but each time it took a full day off of work to wait for the delivery to unload the bad refrigerator/freezer, get the new one in and the old one out, and reload whatever food had not spoiled. LG denied my poor review of their product, and the CEO has not replied to the certified letter he received over a month ago. LG simply doesnt care. Every Consumer Complaint website has multiple entries noting problems with LG.

No matter what we do the dishes are always dirty. We have to completely pre-wash or half the silverware is unuseable. The thing is a piece of **. LG products are a joke. Every LG product we have bought has broken or worked poorly.

Fridge was sold without a much needed hardware and software update. Suffered ice buildup in refrigerator side which was fixed in earlier version of refrigerator. Had awful time with repair folks not able to diagnose problem. Took three call outs to fix it.

I purchased a $1350.00 LG refrigerator. 3 years later it broke. The repairman came to fix it, told us it needed a part and he would order it for overnight shipping. Well, he lied. It has been five days now and he just told me it would be another few days before the part comes in. They blamed it on FedEx. I have lost hundreds of dollars of food, but does LG care? NO. At one point the repairman hung up on me. NEVER NEVER buy any LG product. Their service departments is rude and unreliable. Very upset and disappointed with everything about this company. You have been warned!!!

Purchased a set of Washer and Dryer from Home Depot. Just over the one-year warranty period, the dryer stopped heating. The service repairman was so rude I sent him away. I ordered a new heating unit online and fixed it myself and appears to be working ok now. The washer model #WT5101H top loading washer has never worked right since new. It continues to go out of balance when spinning and displays a UE error code. Then the washer will refill and swish clothes around for a while to redistribute the clothes and try to re-spin only to go out of balance again. It will do this a number of times and then just shut down. After doing some research, I found this machine was a part of a recall. I promptly called LG and got set up for a service person to come out and fix it. The fix was to replace the control circuit board. He replaced the circuit board and left only to find that the fix did not fix anything. It is still just as bad as ever. I called LG again and I ran a diagnostic on it with the phone and they said the circuit board is now just fine and their obligation of repair under the recall is completed but there is another problem with the machine. I would have to call for another service repairman to come out to fix it. My questions are this to LG appliance: 1) How can they possibly call this machine energy star qualified after running through so many spin cycles? Surely this is wasting a lot more energy than it could possibly be saving. 2) All this refilling and spinning is undoubtedly overburdening my septic drain field and wasting so much water that it is unbelievable. 3) With all the problems with these machines particularly with the spin cycle, it would seem to me that LG has a responsibility to provide a fix that works after all this machine cost over a $1K and it doesnt work and has never worked properly. I think my only recourse is to contact my attorney and see what legal remedies are available. Perhaps a class action lawsuit by all could convince LG to make the necessary repairs to make the machines to work right!! The only reason they get one star is that there is nothing lower! You could not get me to run fast enough away from LG appliances or any LG products in the future.

We purchased our washer and dryer in July of 2012. So far, the washing machine is doing what its supposed to. The dryer, thats another subject! It has stopped drying clothes now twice. We had it serviced in late October 2012 and was working fine. Then on December 4th, 2012, it stopped drying again! I called LG, who was absolutely no help! I purchased the extended warranty and its not worth it. My advice is to run. Do not look at any LG products. I even wrote the company and havent heard back as of today.

Purchased our fridge brand new Model number LFD22786 French doors, freezer below, stainless steel. In 7 weeks the freezer began to warm up, by eight weeks it completely quit and so did the refrigerator. We called LGs service dept and they sent a repairman out after waiting a week. The compressor was shot as well as the control board. He had to order parts. Parts were on back order. They didnt call to tell me this. I had to call the repair company to get a service number to call LG directly. They told me the parts were back ordered and wouldnt be in for another 4 weeks...or longer. They were going to put in a request that the fridge be exchanged. So the request sat in que waiting for someone to look at it. It is still sitting there. I have to wait again/still another three days before I can call them back and check on the status of the order. I am now three and a half weeks without a refrigerator and holding. I will NEVER buy another LG product (did I mention these suckers are EXPENSIVE?) and I will NEVER recommend them. They have proven that as long as they have our money, life is definitely good for them...not so good for the consumers who trusted them to have a good product.

I bought an LG gas stove a year ago and a microwave as well. What a piece of junk the stove is! It does not heat up fast. It takes 20 min to come to 350 and it does not even heat up right. I am always burning food which never happened unless it was my fault. It has 2 temps burnt or raw! I do use it a lot but that is no excuse. The blue interior has a haze on it I cant get rid of, I have tried everything under the sun. If there was a way to get my money back or fixed the interior I would but Google is no help. Now the microwave, it went out 6 months ago I called them it took another 3 months for them to get someone to come out and we live in Northern VA not a rural area then another 3 months to get someone out to fix it. We hardly ever use it (the microwave) and to have the control board go out at 6 months is crazy. I got the extended and its acting up again! I dont think I can ever buy an LG product again. If I had the money I would junk the stove and get something else. But I dont. I somehow doubt LG even cares. Neither one was cheap.

We have had our LG French door refrigerator for 5 years. We paid $2,000 plus for it. It is now useless. We cannot get anyone to work on it. All the appliance repair places say they will not work on them. The companies LG recommended cant buy parts because their account is on hold. Got a repair estimate today for $1,200 and he said we had to buy the parts ourselves. LG will not sell us parts. We still had to pay for the service call. We have lost most of the food in our refrigerator over the last 2 days. Please do not buy LG.

I spent almost $3000 on my fridge in Jan. of 2015. Last week it slowly stopped cooling, we didnt notice at first and then last Friday I realized it was barely cold. Started checking all the food and most was bad. We hadnt been home much so I looked in the freezer for the first time in a couple of days and everything was defrosted. Had to throw away 3.5 trash bags of food. I called LG, they gave me a authorized tech to come look at it, which he did on Friday. Did the unplug thing, wait hours and nothing. He came back on Sat. to tap the system to see if Freon was leaking - we only had 25% Freon running through the fridge which could also mean the compressor is bad as well. This tech was leaving to go on vacation, I decided I couldnt wait a week for him to come back so called LG to get another techs #. Tech 2 came out yesterday and discovered Tech 1 had illegally removed the tap after performing the Freon test and Freon had been leaking out of my fridge for 4 days! He also ruined whatever it is you connect the tap too. Tech 2 said now all my hoses are contaminated and this fridge will be a nightmare to repair, he probably will even decline the job because it could possibly mean weeks of having to come back on multiple occasions to get it fixed. Tech 2 called LG while here, documented everything with their tech support, pictures, videos everything. LG has extended the warranty for us but now they want us to have a 3rd Tech come out, has to be specific one and this company cant get out until the end of next week, we have already been extremely inconvenienced without a fridge for a week and now they want us to wait another week to get the 3rd authorized tech before they will proceed??? I called Tech 2 again today and he said he doesnt understand, he was already here yesterday, he is an authorized technician for LG and he documented everything, there is nothing else for him to do. Just today alone I have logged 8 calls with LG, takes an average of 7-10 minutes just to get where you need to be. If you want to talk to a supervisor they say one will call you back in 30 mins., over an hour later Im calling them back because I have not received a call from a supervisor. At this point Im getting upset and told the supervisor I just need a new refrigerator and her response was well thats not up to you. Very dissatisfied with the runaround Im getting from LG, I bought 4 appliances from them in 2015 and will never buy another one because of their antiquated customer service system. Also, should I be contacting the EPA, is my fridge still leaking Freon but LG says thats ok and just wait another week?? At this point I have lost two days of work, probably about $400 of food and my stress level is through the roof!

7 year-old LDF7810ST (with very little use until recently) gave LE code. Replaced motor & since old part was riveted shut, husband drilled it open to take a look: what a mess. This must have been a defective part from the beginning and ultimately made a terrible grinding noise like it was chewing up silverware, however, it was just the motor grinding itself into pieces. Re-assembled & still wouldnt operate. He checked wiring & voltages, only to find that the noise filter has a 120V black wire and white wire coming in one end of the filter and coming out the white wire is 120V. He cant figure out how this ran in the first place, but has anyone else noted this problem? Do we throw good money after bad & keep trying to fix this sad excuse for a dishwasher?

We remodeled our kitchen in 2007 and purchased all new LG appliances; refrigerator, dishwasher, and electric stove all from Home Depot. The fridge and dishwasher have been trouble free, but the model LG LRE3045/SB stove has been trouble since day one. The touch control panel has intermittently worked. On some days, this group of controls works and these others dont, sometimes nothing at all. Calling LG customer service, we were told to unplug the stove and plug it in after a 10 or more second delay. Sometimes that has restored some functions but never all the functions. Tonight, I have plugged and re-plugged several times, all to try and get the start button to engage. It was no success. I called customer service and was told there was nothing they could do. The unit is out of warranty, even though we have documented this issue with them years before.

Buyer beware! Rust develops in the top housing of LG washers, starting at the bleach dispenser. It does not matter if you use the dispenser or not, rust will eventually develop there, and elsewhere, on the top and lid of the machine. Eventually rust flakes will get in your wash leaving whites dingy. There is no fix for this problem. It is a result of poor craftsmanship. A class action lawsuit was filed and LG won claiming user problem. Odd how the regular use of their product would be a problem that causes rust. Do not take my word for it alone- search “LG washer rust” and read about loads of frustrated consumers with rust problems starting in the bleach dispenser area, in some cases rusting out altogether. Buyer beware!

I have the top loading LG washer without the agitator. I hate it. My clothes come out in a tangled mess every time I wash them, so much so that some of my clothes have ripped and have holes. This has been going on from day one, I purchased it 5 years ago, I wish I had returned it. I even open it during the rinse cycle and untie and untangle them and by the end of the cycle they are all twisted up again!! I will never buy another washer like this again. Give me back the agitator. I have never minded doing laundry but with this problem I dread it.

My friend and I both purchased LG dryers and we both have the same problem and cant figure it out. Our dryers have a funny musty smell when we dry our clothes. Has anyone else had this problem? Also, my washer is way too rough on my clothes and I dont want to wash everything on a delicate cycle. I havent contacted LG yet, but just wanted to know if anyone else has this problem before I contact them so I could have some reviews to back me up. Thank you.

It appears we are far from alone in this mess. Our refrigerator is not even three years old yet and the ice maker has ceased to work. Called twice — two different sets of instruments. Not enough words.

Purchased in Washer and dry at Best Buy 9 mo ago for my vacation home. Used total of 4 x. Washer makes a loud squeak. Reported after first use in March, 2019. Called LG, CS sent A&E Factory service tech (from Sears). Tech diagnosed needing suspension rods. Replaced, no fix. Called LG CS. They resent A&E our, applied lubricant, no resolve.Called CS for both A&E and LG. No one takes responsibility to return item for new product. Spoke to CS numerous times and they do not care and continue to do the service call dance with no resolve to the squeak. They don’t care if it is new. They will not replace. Their social media site is less than helpful too. Pass the buck. Hate this company and their incompetence and lack of quality products. They sell defective products and do not stand behind them. Do not buy LG!!!! Save yourself headaches and agitation with incompetent CS agents.

I was so frustrated with my LG Front load Dryer we purchased in 2016 as after about 1.5 years use, the dryer started DESTROYING our clothing. Clothing would catch off the edge of the lint filter ending up in a twisted knot, shredded. I checked online for other people with a similar problem and found someone else experienced what I had. I had my husband take a look and he found a collection of lint stopping the filter going in all the way. He added a cardboard extension to the long narrow vacuum cleaner attachment. (Has to reach down 10 into the narrow channel.) We could not believe the amount of lint was sucked out. PROBLEM WAS SOLVED - filter goes all the way down. Hope LG has fixed this issue in future models.

We purchased this fridge about 4 years ago. From the start it had a manufacturing defect on the water hose that supplies water for drinking. It would drip down the front of the fridge after you got water out of it. They came out and replaced the whole door, but would not replace the stainless steel lever that had gotten stained from their defect. Then it started to give us ice with what looked like dandruff, I have not been the 1st person to complain about this. All it needs is a new ice tray but have to buy the whole assembly. The door since day one has had moisture collecting on it, bad door seals I am suspecting. You close the left door and the right one pops open. This thing is a piece of garbage, and I got the same dont care attitude with their customer service as others have noted on here. We also have an above stove microwave, 2 went out right out of warranty, not even a month past. LG means life is good for them, cause by time you find out you bought a piece of crap it is too late. I also wish I could post a picture of what the ice tray looks like, it grew some yellow hard something or other on it. Very gross to say the least. It seems to me all they care about is making a sale, but not taking care of the customer after purchase. I will never ever ever ever buy LG again.

My LG Refrigerator, which is 3 1/2 years old, stopped working and freezer contents melted onto hardwood floor causing damage. Called a local technician who advised I needed to call LG but also advised the problem was with the compressor, a known and continuing problem with LG. Contacted LG, they sent repairman who fixed it. It is now WARM on the inside and I am afraid it is a fire hazard. Have contacted LG through proper procedure TWICE MORE but they are completely ignoring me. How do I get added to the class action lawsuit? I regret purchasing this appliance.

I own an LG LFC25760sb French Door refrigerator. Unknown to me the interior lights stayed on inside the refrigerator and actually cooked or partially cooked my ribeye steaks that were on the top shelf. It looks like there is a lawsuit against LG for this but my model number was not mentioned in the article I read. Perhaps LG should install an indicator light that will show if the interior lights are staying on. I have unscrewed the light bulbs but the interior of the refrigerator is dark w/o lights. We are looking at new refrigerators and hope to find one that is problem free.

We purchased an LG fridge and stove from Home Depot on January 3, 2014. We were given a date for delivery of Jan 24, 2014. So my husband takes the day off work to await the delivery. At 9:30 am we received a call from Home Depot asking if we had received a call from LG with our delivery time? We answered, no, we had not, and Home Depot staff said he would call LG to see when it was coming. Several hours later with no return call from anyone I called Home Depot (2:30 pm), only to be told that our products were out of stock and would now not be delivered until Feb 4, 2014. So upset over taking a day off and not even the smallest of respect for LG to call and inform us that our products were not coming, we wait until the next date. For Feb 4th comes and again my husband takes the day off work to await the delivery (surely if it was not coming today LG would have called to inform us). By 11 am we heard nothing so I placed a call to LG myself. It was at this time I was given the run around. I asked her if it was customary for them to not call their clients to inform them that their delivery is not coming. She told me it was Home Depots responsibility (I spoke with Home Depot and the told me it was their responsibility). I explained that I felt that was horrible customer service to not provide common courtesy. I let her know that it cost us money to stay at home for the 2 days and they couldnt pick up the phone. The customer services lady could not help me and when I asked to speak to a manager the manager would not take my call and instead gave me the number to call the delivery department. It was then I spoke with them and was told that it wasnt coming today either and had no idea when it was coming. Eventually we found out another delivery date of Feb 12. I wonder if I will ever get the items I paid for??

Its quiet and energy efficient with lots of room that is very visible with clear Glass shelves. I love the stainless steel. Doors open very wide Side by side freezer/refrigerator. LG has been a very dependable product in my home.

I purchased an LG refrigerator (Model LFX31925ST) on Nov. 25, 2011. On Feb. 10, 2012 (less than 3 months later), the refrigerator stopped working. I called LG for repair and they sent a repairman 5 days later who told me it was broke (no **) and he would have to order parts. They were ordered 5 days later. 2 days later, I called the repair service, Expert Appliance Repair and they said one of the parts was backordered with no ETA. They suggested I call LG again to see if I could get an ETA or a replacement. I did this, and after a lot of stonewalling, I was told I was out of luck that I would have to wait on parts and that there was no ETA. I now have a refrigerator that broke down after a couple of months and have currently gone 12 days with no refrigerator. Never mind the cost of lost food/frustration. LG is the worst company I have ever dealt with.

Follow up on my three-yr refrigerator that broke down, not even the lights turn on. Last Friday, the repairman was to arrive between 1pm and 5pm. I do not reside at the rental. At 2:43pm, I called their 800# and told them to have the repairman call me on my cell that I would be at my aunts house who lives 3 blocks away on the same street. The woman said, No problem, he will call you before he arrives. At 3;30 I called back. And asked what time was the man arriving. They responded this call has been cancelled, he arrived and left. I said he never called me on my cell, I am still waiting. They responded there is nothing we can do, call center is closed. I asked them what country are they in that the call center is closed. She said the call center is in Alabama and they are closed. They only work from 8-5pm. The woman in India never told the repairman to call me on the cell and I dont think that those people can call the repairman. The only one that can call is a supervisor and he is in another building. When I requested a supervisor, it took me 20 minutes on hold to finally speak to one. At the end, he ended up hanging up on me. Now I contacted Sears and will wait for them to find out if my refrigerator has a solution or do I just lose the $1500.00 that I paid four yrs ago. I refuse to pay $400.00 to repair a refrigerator that is not worth repairing. Never buy an LG product.

Have an LG higher stainless dishwasher that has been determined needs to be replaced by tech. Was offered a white may tag and was told only option or 500 dollar cash. Have been trying to get thru to discuss this matter and cannot get thru after waiting hours for some one to answer the phone. No resolution or cannot talk to supervisor. Bad business on your part. No resolution as of yet.

Noise! Popping, knocking noises from my LG side-by-side Refrigerator! At first, I only noticed it happening at night. Now, they are happening in daytime as well. Sometimes, it is really loud! The sound comes from the inside. Sometimes, it was from the fridge or from the freezer. I have tried reporting this to their Customer Service Department but I come to a conclusion that they must not have one because I have never had a reply!

We bought an LG refrigerator and the doors quit closing. Because we had a warranty they fixed that. Since we bought the refrigerator the ice maker will not spit out ice. We bought an OTR LG microwave which cost $650. It is not user-friendly because no matter how many times you push a button you have to push it JUST right for it to work. We bought a LG double oven. Within the warranty period the plastic glass broke on the control panel. We have been waiting for months on a new part. They finally sent the new part and it was the wrong one. I think we are done with LG products.

The handle broke on the built-in microwave making it virtually unusable. Came with the house, only 5 years old and cant get a replacement handle. I would never buy any LG appliance because they are **. Very unhappy. The fridge we have has had a problem as well.

I bought this machine in June 2014 and after about 1 year of use it constantly goes off balance. It takes all day to do a load of clothes. Honestly do not buy an LG washer. This is the worst item I think Ive ever purchased. So very upset with this. Take it off the market!!!