The microwave is very easy to use and installed, love the way it looks. Has a very up to date style to it. It works very well, heats the food or beverage up very evenly. Love the color of the front glass window.

My compressor went on my door-in-door LG. I been out of having a refrigerator for almost 2 weeks for a repairman to come from LG! I lost $500 worth of food, they have not done anything to help me out. Being left with no fridge going on 2 weeks with two 6yr old daughters living out of a cooler from a POS $1700 REFRIGERATOR. DO NOT BUY LG. DO NOT BUY LG. THEY DO NOT STAND BY ANYTHING THEY SAY. They change my repair time 5 times in 20mins from being 2 days out to being 2 weeks!!!!

Bought a LG French door refrigerator April 2012. Within 8 months if you use the ice dispenser, it would not stop dispensing ice without jiggling the dispenser. Call LG, they sent someone who brought the wrong part because the person did not understand the problem that I told them about. The repair person said he had to order a new part and it would take a couple of weeks. About three weeks later, I receive a phone call from LG stating that instead of fixing the ice maker they were going to replace the whole refrigerator. That should have been the first sign of trouble. I said ok. They said I need to send them the serial name plate on the inside. I said ok but why. “Well we dont want the refrigerator back, but we dont want any serial numbers on this to void all warranty.” I guess this is because if I sell it I cant claim to have a warranty for it. That’s fine, Im getting a new refrigerator. Mistake number 1. They are going to call me with a date and time. Finally someone else calls to set up delivery and tells me the date and that this refrigerator is only going to have a warranty of 90 days and they are not going to set up the new refrigerator. Mistake number 2. I thought only a couple of months left on this refrigerator, get a new with a couple of extra months. I agreed with this and the people brought in anyways. Now with the new, 8 month later, I now have the error message 1f. I you are thinking about this refrigerator or LG products, stay away. Customer service is rude and thoughtless when it comes to your problem. They have a serious problem with this product and are not willing to fix it.

This is regarding open ticket which has been going on since December. Dryer is still under warranty, it was purchased in August. It does not dry correctly, get flow sense and D80 error message. Per LG request, we serviced our exhaust system and checked all the ventilation and house flaps, duck ductwork etc. Twice. Proof can be provided. All is fine on the house side. Error messages happens even with dryer is not connected to the house, which rules out the house. Its a new construction as well. Triangle Appliances has been working on the dryer since then and replaced everything LG has asked them to. Still not working. As of yesterday, Triangle Appliances deemed it unrepairable per their expertise and written proof of that will be provided. LG refuses to replace it and says there is nothing else they can/want to do regarding repairs. LG is under warranty obligation and refusing service. Please forward this to the right department, for resolution or we will be taking legal action. Also, let me add that the only LG technician available in the area (Durham, NC) was incompetent, not professional, rude to my wife and showed up without parts (he did check they were on back order) and blamed us for it. This is why we ended up working with Triangle Appliances, LG approved, and they have been great.

I been having my washing machine for over 5yrs and I love it. This is my second set, my kids and grandchildren, act like Im the laundromat so I do tons of laundry. These washing machines came long way from when I was grown up.

****Buyer Beware**** Please do not ever buy an LG Appliance! Their 10 Year Warranty isnt worth the paper it is printed on. Our dryer stopped heating after purchased new July 2017. Customer service is absolutely deplorable, with hour long wait after talking to someone about the problem, flat out lies, being given the runaround, promising service appointments and no one shows. Being told LG was in negotiations with a repair vendor in my area and that we should receive a call back within the week. That was 7 days ago. No one called.Called back - another hour of being on hold. Then being told that the 1st service center declined our service appointment so it was being escalated to their 2nd service center. Why was my service declined? No one can say, but supposedly/hopefully the 2nd service center can accomplish what the 1st service center was unable to do - schedule a service appointment. Oh yea, I should receive a call back in 3-5 days from the 2nd service center.After 2 1/2 weeks of the runaround and lies from LG, I am done trying to have the dryer repaired under warranty. I am biting the bullet and calling a repair service to repair my 9-10 month old dryer out of my own pocket. I also would like to note that our case is not an isolated one. A google search will reveal several horror stories identical to mine! Dryer stopped heating and a completely worthless LG customer service experience.

My wife and I had higher expectations on the model and make. We thought that being a LG model and the new concept of front loading that the clothes would come out cleaner. As far as water consumption no complaints and the company is in the right direction on that topic. But for tumbling of the clothes to get them clean, I think that we need to get back to the drawing board. And as for the quietness of the machine no complaints, either very quiet especially for a washer.

December 2014 I purchased a LG French Door Refrigerator Model # LMXS530776S. Within a few days of delivery I noticed the refrigerator would stay cold. After fighting with them for two months it was replaced in Feb 2015. Now the replacement has stopped working. Freon leaking, bad motherboard, bad compressor and evap system. LG and retailer Pacific Sales division of Best Buy not doing anything to replace a $4000 purchase.

I am using a 5.5 kg front loading LG washing machine which stopped draining the water out of it. When I registered a complain on 2nd June, they send one stupid technician Mr ** who showed us the water drainage and took away Rs 590 as a service charge of LG which is quite high. Later when we realized that the problem is not solved, we tried calling the customer care so many times in last 6 days but they just note down your complain and tell you that someone will visit again. Finally they gave me a contact of local Hyderabad service center Mr ** (Mr **) number who is another bluff master. LG are highly irresponsible people. I will never recommend LG washing machine to anyone for their third class service.

Bought the LG washer from Lowes and for a few days it worked OK. It then started to vibrate across the floor in our laundry room. We called LG and they sent out a repairman and repaired the washer. It worked for about two loads and then vibrated again. Two different companies came out 4 more times to repair it over the next 3 months. None of those times did they fix the unit. After the 5th time the washer vibrated and flooded out laundry room. We called up LG again and they said they would issue a full refund. The next day we went out and bought a Maytag washer with zero issue so far. To get the refund LG gave us a case number and a link to upload our proof of purchase. After not hearing from them for a month we called them up and said they have no record of them saying we would get a refund. Their customer service is a joke. They claim they have no record of 3 of the repairs and no record of saying they would refund the money for a lemon washer. I will never buy an LG product ever again and will let all my friend know that they should stay away also. We are out $800 for a washer that never worked from day one.

Purchased refrigerator 3/6/17; currently on my 3rd compressor. Because of frequent compressor failure, sent certified letter to Huntsville, ALA President of LG Electronics USA 11/8/19 and again 12/27/19. Received Returned Receipt back both times, however, have never heard from anyone at LG. Replacing a failed compressor with the same type of compressor time and time again has proven to be very poor strategy, not to mention the inconvenience to your customer during the replacement phase. Loved LG; have 5 LG products in my home. Extremely disappointed with customer service.

The amount of storage space I had to store all of the food I would buy from grocery shopping. Built in ice machine. I was able to keep everything neat and clean and also had the option for filtered water and ice from the fridge. Just better quality of a fridge than what I had when I used other fridges. I just learned to love it better.

This product I paid $854.99 plus taxes and is upsetting to know this washer is done forever. I purchased on May 3, 2012 at Best Buy. I contact Best Buy they cant do anything about it because I dont have the protection plan. Really for a new washer, my grandmas washer is 15 years old and works fine. My husband contact LG they cant do anything about it because the warranty expired within one year of the date of purchase. So we contact Sears for $200. They came over to do the diagnostic so basically the top computer is outdated, running on the wrong setting, needs to be updated and we need to buy the top setting which is $500.00 plus labor work!!! So if we do this means we basically expending $800.00 if you do the math. DONT BUY LG.

I owned a washing machine model WD-65130F but it broke down since August 2011. Until now I am still unable to fix it because there are no spare parts according to the service provider and I need to import spare parts from Korea. My question is - I cant get spare parts in 3 months? What kind of back up service does LG provide?Im upset and shared my bad experience with my community not to buy LGs product anymore because until now my problem is unsolved and complaint after complaint have been made but sadly not even a feedback from LG. I do wonder if the web page is real or false.

I am incredibly angry with LG products as well as their customer service. We bought an LG steam dishwasher from Best Buy and paid for install. After around 2 decent years, we received an error message. Contacted LG immediately HOPING they would send someone out as we NEVER called prior at least to look at it. They hire local subcontractors so I was charged a $75 fee just to take a peek. I was told the dishwasher wasn’t level and the drain line needed a bigger loop to drain properly. Thank you and on his way. The dishwasher performed for about 5 cycles and three weeks later before last evening rinse cycle that flooded my brand new kitchen and theres water all under the floors. Ill call again but I am not sure I am going to get anywhere. TERRIBLE product. Terrible service. A big fat F from me. Now I have to hire Servpro to come out and dry the floors... rip out my brand new flooring... I am out of pocket for way more than the dishwasher cost. They should have a class action suit against them. I am sure we all suffered more than just the cost of the dishwasher!

We purchased all new LG appliances for our newly built house. Initially we were very happy with our purchases until our LG Fridge suddenly quit. We had a repair technician come and was told it was the compressor. Unfortunately for us he replaced the compressor but still was unable to fix it. He was advised by LG to remove the new compressor and that we would have to unfortunately purchase a new fridge, but that once the paperwork was sent in LG would be issuing us a rebate for our fridge that was unable to be fixed since it had a 10 year compressor warranty. The original claim was sent in April 2018 and I am yet to see the rebate cheque I was promised, even signed and filled out the paperwork for. I have contacted their customer service over a dozen times now and have not received any better answers than someone will look into it and will contact me in the next 7-10 business days. Which I am yet to be contacted! I am now out the cost of the original fridge, the repair bill for the not fixable fridge and the new fridge I had to purchase to replace the original as well as countless hours on the phone trying to get to the end of this! This has now been going on for 17 months with no better answers or solutions. Needless to say I will never purchase another LG product or recommend LG to anyone! Buyer BEWARE!

This washer is a POS. The stinky clothes comes from it being too stingy on the water. Yes, its supposed to conserve water but if I dont want my clothes to stink then I have to run 2 extra rinses with each wash and then run a Rinse and Spin cycle once that is done. The problem is that these washers dont use enough water to rinse all the soap out, leaving some soap on the clothing fibers... which causes them to stink and stink worse once you start sweating in them. It sounds odd but the excess soap is actually getting funky in the clothes causing them to smell. Give it a try. Im going to sell my front loader for one that doesnt care about using less water. Id rather smell like Im clean than save water.

My french door refrigerator Model #LMXS30776S was purchased in May 2015 and in July it started to make a terrible noise and I called LG and they said most likely there was ice on the fan. A few weeks later it started turning off and I would have to restart it. I called LG and they said I needed to get a technician to look into it. I had someone come out who said I needed new sensors and a new evaporator cover and it would take 3 days to get the parts in. 4 days later I called and they told me the parts are not available and I had to call LG directly to get the parts.I called LG. They quickly set me up with a $300 extended warranty repair plan and set up a technician to come out. This guy also said I needed new sensors and fans. One week later, they could not get the parts and said they were not available. The warranty company refunded my money minus $100, saying that parts were not available. Based on CA Civil Code Section 1793.03, parts must be made available within 7 years of any major appliance. I just spoke to a supervisor in the corporate office who after 30 minutes on hold said that the parts are available and she is transferring me back to the warranty repair company to get set back up on the plan. LG has been incredibly awful with this entire situation and I have heard from their own technicians that they rarely honor a warranty even within the first year and said to never purchase an LG appliance. I agree.

Boy, do I wish I had read this website 2+ years ago, when I decided to purchase this LG WT5070CW HE WaveForce top loader. I too was swayed by the glowing review from Consumer Reports. Ive been burned several times for following their recommendations, but thats a different story. This has to be the worst washing machine ever. I agree with everything everyone has already said. The bleach dispenser on my machine is also rusting (identical picture to the ones already posted).Ive had clothes come out with detergent still on them, dry spots where the water never even penetrated, all stains are still on the clothes. Ive re-washed, soaked, applied stain removers, etc... If theres any grease/oil component to the stain, you will still have it on your clothes -- even after the heavy duty cycle. Try to do a load of sheets (and Im talking about one set of sheets without the pillow cases) - they just float on the surface and never get pulled down into the tub of water. Come out stale smelling. I am so over this machine. How does something like this get foisted on the public? There are so many identical complaints. I could have written each one of these posted here. As I am merely reiterating that which has been said, I will stop. I have just purchased a Speed Queen top loader (old fashioned agitator type) that Ive never heard any negative reviews about. Its being delivered tomorrow morning. Hallelujah! I am donating this present piece of garbage to whomever wants it.

In 2012, we upgraded our kitchen appliances to LG products. It has been an absolute nightmare! Every appliance has failed in some manner. The oven stopped working multiple times on our range. I couldnt believe that when I called customer service, we were told to turn off the circuit breaker for 5 seconds and then turn it back on. The code was F1. We noticed a hairline crack in the interior wall of the refrigerator near one of the shelves. The microwave door keeps lowering on us. And last week, the dishwasher just stopped working without warning. Rather than continue repairing things, we have decided to replace all of the appliances with another brand. Never will I ever recommend LG appliance products to anyone after our experience. And never will I purchase them. Love the electronics. But their appliance product is amongst the worst!

We bought our LG refrigerator and stove. It has a stainless steel kind of finish on it. We have had several stainless steel stoves and refrigerators. None of them had a bad cheap finish as this new one. What kind of horrible finish is this? When we get a glass of water and some water leaks down on the finish, you can see it and it doesnt come off. We have tried all sorts of products made for stainless finishes. Nothing seems to work. If you have a nice kitchen and you want some appliances that look good and clean, never buy one that has this finish. It makes our kitchen look unkept. The appliance is good except for the finish. And I see this and am saddened that they make a good product, and put a cheap finish on the appliance. I have extended warranty, but the warranty doesnt cover a bad finish.

My new LG refrigerator has been running for 8-plus weeks. I have had 5 separate appliance repairs on the unit. The ice-maker leaks water on front of the refrigerator and then onto the floor. LG does not know how to fix the issue. Customer service has been really bad. hhgregg has no authority to help. Poor service.

This particular appliance collects lint inside the machine and when enough lint is in there, the appliance just stops drying. No error message, no nothing. LG does not document this, provide information on how to repair and could not provide the name of an authorized rep within my state that could repair it. Ive paid Sears twice (once per year for the time Ive owned the thing). LG says that Sears is an authorized service rep but wont pay for the repair.Since the repair is actually a redesign (no external access to where the lint builds up, they are mum. I had terrible time with customer service and after two years, still no resolution.

Ever since we purchased the machine (a birthday present that was supposed to make life easier) we have suffered from clothes that stink, even right out of the washer. We tried changing detergents. No good. We purchased cleaning solvents from the store and ran cleaning cycles, good for one wash. Then the stink is back. The company says to leave the door open and wipe the inside rubber gasket dry after each use. Leaving the door open is not really an option and it blocks the hallway. I read that there are multiple complaints concerning the rubber gasket and stink from LG, and their overall response is the same as what they told me. I am more than willing to group together and go after the company for these machines. What a hunk of junk.

Our LG washer/dryer is less than 5 years old. We bought these top of the line machines since we are getting older and wanted to be trouble-free for the foreseeable future. This year, we had to replace both circuit boards on the dryer. Then after that, the drum would not turn and the motor just buzzed. So we had to replace the motor too. A little reading on the internet and it seems that many people have had the same problem with the centrifugal switch on the motor, circuit boards needing replacement is common as well. Now, the washing machine has started to make a loud, squeaking sound when it runs. My old washer/dryer combo was purchased in 1986 and was still working perfectly in 2007 when we bought the LG units. We paid a premium for a top of the line, but we sure didnt get a top of the line reliability.

Ive owned the LG washer for over a year and I absolutely hate it. It washes for over an hour and clothes do not smell fresh. I have taken my clothes to a laundromat several time just to get clothes clean and smelling fresh. Washer does only moistens clothes. No water visible. It fails to clean so much I had battled bed bugs recently. I HATE THE WASHER. WORSE PURCHASE I HAVE EVER MADE IN MY LIFE. Now Im stuck. Biggest regret ever!! I will soon purchase an old-style washer. THIS SUCKS!!! I wish I could return washer and get my money back!!! PLEASE!!!

The refrigerators met my expectations. Ive had it about 3 years now and it still cools well even on really hot summer days. The freezer is really great. Also freezes well. Its also a very quiet device. Doesnt make a lot of noise when running. I like the color, the storage in the bottom, the storage in the freezer, the coolness, the size, the longevity and the pricing is great. But the size is kind of inconvenient for the fridge space in my house. It had to be set out a little farther than expected. The bulkiness wouldnt fit in the area. Its a overall great product. Would recommend it to friends and family. I feel like everyone should invest in one. Its one Im sure will still be in great condition 5 years from now.

My husband and I bought a LG refrigerator from Home Depot. It was an LG refrigerator. We had problems with the ice maker not long after we bought it. We contacted LG about it and they sent a repair man then it developed more issue. We have contacted them and they said they would refund our money. Now they wont even answer our emails or calls, now dont buy an LG product.

My LG Fridge Model # LFX28977ST caught on fire. We purchased it 8+ years ago and stopped using the ice maker and water dispenser 3 years ago. It stopped working 3 times and we had it repaired twice but by the third time we turned the ice maker off and shut off the water valve. 3 nights ago it make a noise and my kitchen filled with smoke. We opened the door and found the ice maker black and melted from the fire. All my food was contaminated. I was on the phone with LG to find out it’s not under warranty, no recall is on this model and was offer a technician to come and see if it’s repairable if I pay $125 upfront. I said, No thanks. They opened a ticket with their safety department and said someone will contact me in 24 to 48 hours. It’s been 2 days. No one called. I expect appliances to break down and stop working but not to catch fire and blow up. My stove is right next to the fridge, we are lucky the fire was contained. This fridge needs to be pulled off market.

Bought this refrigerator for roughly $1700 and then spend roughly another $1000+ on LG Authorized repair over the years on replacing low quality broken parts. And continuous beeping of because the compressor gets iced up and refrigerator stops working. Solution Call LG Repair again and again, $125 per visit. How can you live with a refrigerator which every few months stops working. LG refrigerators with Bottom Freezer are a lemon. DO NOT BUY THEM.

Fairly new front loader, LG wm2801hwa, opened its door mid-cycle. I had a flooded kitchen and laundry room. When it was discovered, the machine was observed to continuously flooding water out of its (then open) front door. The water valves had to be closed and the machine had to be unplugged. LG was contacted directly and a service man was sent out. The D.G. Appliance representative indicated that the machine had an assortment of problems, including the main controller. The machine even flooded the kitchen and laundry room again, as the payment for the service call was being processed, for he left the valves on after his inspection.I consider this machine new since it was purchesed about a year and a half ago. I expected LG to step up to the plate here and provide a reasonable response. The door on a front loader should never open like that. Much property damage was avoided only by luck in discovering the flood in time, and diverting the water away from wood and carpeted areas. I followed up with D.G. later that afternoon and learned that they didnt bother reporting the problem to LG. I called LG (again) and found no relief, since the machine was out of warranty.

We had purchased a LG washing machine from Best Buy less than a year ago and have had constant problems with it since. Soon after we installed it in our new house we had it leak water throughout the night from the front of the washing machine. After contacting LG about it they did a test on it (over the phone, as it was a smart washing) and said it was OK to use. Against the better judgement of my wife she went ahead and used it and the same thing happened again, but this time worse. The water created about $8600.00 in damages, had floor damage, water in the vents that collapsed the AC vent under the house, and mold starting to appear on our walls. Fortunately we had our own house insurance which covered out expense, and we had to pay a small $250.00 deductible. After explaining the situation to LG, they asked us to send them a damage report and all the information which we did, they refused to replace the washing machine and instead sent a technician out to fix it, who came out four separate times to fix it. He said that there was a fault with the machine and we were afraid that it would happen again. LG also told us that because the washing machine was a display model that we purchased it was not under warranty. When I called through customer service to ask them if I purchased a display model from Best Buy would it be covered by warranty, they said yes (a direct contradiction to what was told.) I asked them for a transcript to verify that which they sent. After 4 attempts to fix the problem they still wouldnt change the machine or give us our money back, and we ended up having to pay out of our pocket for the technician to come out. To this day we still have a faulty washing machine. After calling them several times to try and get my deductible back from LGs own insurance company they kept telling me that they would call me in two days, and never did. This happened three separate occasions and it has been about 6 months since the accident happened, and they have been in possession of all the documentation for around 3-4 months and have done nothing about it. We are very disappointed in their service and do not expect them to do anything about our situation. This is the first time Ive complained online to any company, but I feel that other consumers need to know.

LG smooth cooktop is kind of hard to keep clean looking. The mist self clean oven doesnt really work as it should. You arent supposed to use harsh chemicals in the oven. Just just with water and turn in the oven clean mode. It doesnt do anything much to remove baked on food. Other than that, the quick boil mode is great and it heats pretty evenly.

Until I replaced the thermostat, the oven was unable to maintain temperatures within 100 degrees. It now works fine. The center gas nozzle used for grilling has never worked and it’s really a pain in the butt trying to remove the top to gain access to it.

LG French Door Refrigerator Error Code ER FF - I unplug my refrigerator at least once a day for 3-4 hours to prevent error code from coming on. I would have it repaired except changing the fan is only a temporary repair. Changing the fan will cost a couple of hundred dollars. That repair will only last at best a few months. LG needs to solve the fan freezing problem for a permanent repair.

Dishwasher D1484CF is a good-looking machine and we have had it for a few years but for the majority of that time it has been broken and awaiting repairs. The problem is always the same, the ON and OFF switch fails and fails and fails. The switch has a sensor that means it doesnt actually need to be touched... just the sense of your finger seems to set the machine, but it fails and fails etc.

We purchased the LG Smart Drum thinking this was a great investment. It was the worst decision we made. It takes hours to wash one load. It constantly errors with UE no matter what load is in there. Even during the clean tub cycle where they recommend nothing in the washer. We have to constantly reload heavy wet clothes to rebalance eventually have to go directly to the spin cycle and shutting off the water just to get it over with. I am lucky to get two loads of laundry done in one whole damn day.I cant get anything else accomplished because I am babysitting a damn washer. It has caused so much frustration among our entire family because no one can get their laundry done and over in a reasonable amount of time. I am going out this weekend and buying a new washer. It wont be a LG thats for sure. From all the other reviews it appears the washer is a lemon and LG knows it but they dont care. Also, the app they say you can get is not available either. They should be sued for falsely claiming things this washer can do and it doesnt. True balance my butt... this machine is the worst. Buyers beware. You will be sorry.

I ordered a French door model fridge from Home Depot that had a dent in the door upon arrival. Delivery techs called to get door replaced. Contracted appliance company was never available to schedule repair service so I requested different company. I called customer service no less than 15 times and had the second appliance company have to come 3 times before resolving the door issue that took 15 minutes to install. Customer service is farmed out to India, and there is no connectivity or standard between departments. I should have never had to call, be told I would have to pay for the door or any of the hours of nonsense I had to endure for a product that should have been in good shape to begin with when delivered. Never again will I order another LG product due to the customer service nightmare.

Bought this dishwasher a couple years ago. Always had a funny odor, like a plastic smell. About a week ago the dishwasher started making a really ugly noise and then shot up with an error code LE. The repair person arrived today, inspected and found a blown motor and AC board. Several hundred dollars just for parts, which are not available so a lot of people must be having problems. Avoid this dishwasher. Not worth the money.

We have been using our new LG dishwasher approximately four weeks so I have actually turned it on about 5 times. Went to use it today and door would not close. When I did get it closed I could not open it. It was stuck. Husband finally got it open. Latch is defective. So when repairman comes Wednesday to fix my leaking (new) LG fridge guess he’ll be repairing a dishwasher also.

Recently purchased a home with this stove in the kitchen. Within days I noticed how easy it is to bump the knob and turn on a burner! I warned my fiancé but he didn’t listen and set some paper plates on top of the stove and must’ve bumped a knob. We were getting ready to leave and happened to come back inside for something when I smelled smoke and we found the plates and their packaging in flames! Wondering when LG is going to acknowledge this problem?! Like others have said, I would feel bad even trying to give this thing away. It’s awful.

I purchased a $700 LG washing machine. After 1.5 years, the machine stopped working. It literally died, no display, no nothing, right in the middle of a wash. The lid was electric, therefore we could not get our clothes out of the machine (in about 12 inches of water). We had 4 different servicemen out (sent by LG) and none of them knew how to open the lid, until the 4th arrived with a 9 volt battery and got it open. Of course, the clothes were ruined. I explained the situation to LG and they actually sent me a check for $275 (the estimated cost of the clothing) and Best Buy gave me credit for the defective machine, which we used to upgrade to a better model LG washing machine. The new expensive machine continually gave the UE error message, inappropriately. It would show this even when we were cleaning the tub and nothing was in it. This got so bad eventually it started taking us a day or more to complete one load of clothes.Sooooo, I put in another call to customer service, who repeatedly told me it was out of warranty and they couldnt do anything. I asked to speak to someone in management and was transferred to executive services. They actually listened to my story, sympathized with me and sent out a repairman (who ordered parts, over $900) and fixed the machine. It now runs great! So, even though some companies like LG make a product that has serious performance issues, their customer service has done an excellent job addressing my concerns and going out of their way to make it right.

I purchased LG LSXS26366S side door refrigerator in May 2016 and needed a repair service, LG customer service gave us a number to a company called Chipset21. So the technician comes and checks it out and gives us a result saying the compressor is out but we still have warranty on it so all we had to pay altogether was $400. After the estimate he has taken out $125 on that day, he leaves after saying Ill come back in 2 days, which was a Friday. He did not show up on Friday, so I contacted him after that weekend. He said he couldnt show up if I didnt fill out and file back the Receipt format done in Google Drive, but We wanted to be sure about the total cost before send form because this form has another $245 for parts. So I asked him multiple amount of times,is $400 All I had to pay? He says Yes with nothing else. And then I sent him the form back. He answers it will concluded in the $400 total. So without a doubt I fill out the form with the card number and etc information. He answers back, If you could send us the POP (Proof of Purchase), we could get a bit more discount on it. I emailed him the POP that I have received, He says The software upgrade wont be accounted in the total price so the Software Upgrade was completely out of the total. On the next day he takes out $245 as it said on the Receipt form. The total amount he took out was $370, we thought $30 was discounted and was relieved. Within couple of days he came and fixed our refrigerator, we were sure it was all over with. 5 days later to having he takes out another $400 which we could not understand at all. So I call him about the $400 charge, he changes his words saying that we are paying for everything and the actual total payment was $760. He has never said to me about the total ever being $760. We couldnt believe that this kind of Company who changes words every time talking on the phone is the Cooperative Repair Service Company that LG works with. We were very disappointed with LG that we completely trusted. We will not recommend LG to any other family members or to close friends when they need household electronics. We have used refrigerator way older than this and never had to worry about compressor going wrong. And LG customer service was the worst Ive ever been through.

We purchased a new LG Washer & Dryer 05-06-2013. The washer has been banging very loudly while the water adjustment turns on & off during its cycle. Also we have noticed a strong mildew smell in the washer as well. I have had to replace the hot & cold water valves due to this erratic banging of our plumbing pipes. We had contacted the LG contact people & they have not been cooperative/helpful. They gave me names & numbers of repair services that do not service our area. Called them the next week & was told a service would be contacting me within 3 days. However, no one had called us & they gave me conflicting info once again. We cannot afford to pay for any more plumbing problems due to this still erratic washer banging problem. Our other unit we had worked the same way. This unit does & it never gave us this disturbing problem. Sincerely!!!!!

I love this stove oven range. Its easy to clean and very practical. Im a cook and as you know a stove is an essential tool when cooking. I am very pleased with this purchase. Ive had this stove for about 5 years and have never had a problem with it. Couldnt be happier.

Purchased a freezer on the bottom, French door on top refrigerator that ran for six months. When I called LG to repair, I was told originally that I was not in their repair area (A&E). After much discussion, they decided to send someone out (from Sears, not A&E) and my earliest appointment was three weeks away. I had to rent a refrigerator. When they called to say they would be there after lunch, I made the wrong assumption that it would be at least 12:30 to 1:00 pm. Wrong, they got there at 12:15, I did not get there until 12:30 after leaving work. I was not aware that 12:15 was considered after lunch. They would not come back and now I had to wait another three weeks for someone. Again they will not tell me what time they will arrive, just between 8 and 5, even though I requested an afternoon appointment rather than take off all day from work. Very unsatisfied with the service of the refrigerator and the service of their outside repair contractor. If parts have to be ordered, it will be additional time on top of the six weeks I have already waited.

My LG washer broke three months ago. I have a service contract but the companies LG hired to repair the washer have done nothing. I can’t even call them. Their mailbox is full. They do not answer or return or leave messages. I have a $1500 steam washer and I’m still going to the Laundromat paying to do my laundry for three months. Next time I’m going back to Maytag.

I have purchased a LDG4315ST from Best Buy 1 month ago during a remodel. It has been installed for 4 days now and I get a random gas smell odor from it. I had my contractor check the lines and no leaks. It has a leak inside somewhere. Just randomly you will walk by and smell the faintest hint of gas. Of course since it sat in my garage for a month it cant go back to Best Buy. I bought a gas detector to put near the range. Perhaps I can get some help here for my $1500 bomb I just purchased.

LG front load washer (WM0642HW) - The washer vibrates horribly when in the spin cycles! Our whole house shakes! You can hear the vibration outside the home! The floor vibrates when washer is in spin cycle! We have bought several different kinds/brands of shock-absorbers and installed them under each leg of the washer. Still no help! This is obviously a manufacturing defect. We called LG and they sent a certified LG appliance repair man to our home. All he would tell us was: LG makes a great product and use less than half the recommended amount of detergent to control the ‘smell’.” This is my second contact to you. Do you have other complaints against LG for this same problem? LG should replace my unit. I am willing to trade down just to get rid of this vibration! I have matching dryer. Together, these appliances were $1900.00!

Model Name: WM3470HVA Purchase Date: 9/22/2012. Place of Purchase: SEARS. Water started leaking at the front bottom a month ago. This issue is unacceptable. I had to pay for the Sears Tech to fix it. Please be aware before purchasing your new washer.

Ive read so many negative reviews about LG refrigerators not working that this seems superfluous but I need to vent. We purchased a side-by-side refrigerator/freezer 3 years ago during a kitchen remodel. It is a counter-depth with water and ice in the door. About 6 weeks ago, the refrigerator stopped cooling. We put a thermometer inside and the temperature was 57 degrees. We contacted our retailer, Abt, who immediately sent out a tech person and determined, with the assistance of LG tech, that the freezer fan wasnt working. The part was ordered, new fan installed, and the refrigerator temperature remained at 57 degrees. We called Abt again, tech came out and again, with the help of the LG tech, determined it was now the refrigerator fan. Part ordered, part replaced, temp still 57. Abt ordered a new control board, at the suggestion of LG tech, part ordered, couldnt be installed because it was the wrong part.We finally contacted LG. After long waits, requests to speak to managers, etc., we were finally referred to their Executive Services. Im guessing that this department handles difficult situations (or difficult people, although I havent been difficult until now, 7 weeks later). LG sent out their tech. Tech announced that the refrigerator was installed improperly because it fit too tightly in the cabinetry. Ok, this is a counter-depth, built-in refrigerator. Huh?So, LG Executive Services was called again. We asked for the installation manual and were directed to the online version. While the Exec. Services person (Tish) was on the phone, we read, aloud and together, the specs which stated the unit needs 1/8 on either side and minimum of 2 from the wall to the back of the refrigerator. The unit was installed properly. Tish insisted that it isnt and made me wait while she chatted with Engineering. Apparently, Engineering stated that there needed to be 1 on top for air flow. I asked Tish how I would have known that since its not published in the installation manual and I want a copy of that. 8 days have gone by and Ive not received anything. When I followed up today with Jenna, she said that, because I filed a complaint with the Better Business Bureau, the engineers will send the info to the BBB and they will respond to me. REALLY???Between the dates of April 4th and today, April 11th, Ive exchanged 12 emails with Marianne, at Executive Services, to no end. LG tech came out, again, with a 2nd tech at 7:30 PM! After much discussion, they determined it must be the control board or the sealed system. The control board was ordered and installed. Our interior refrigerator temperature is now 61 degrees from 57!! What a joke. So... today I spoke to 3 people at Executive Services: Tamica (totally useless), Willie and Jenna. Jenna seemed to at least want to do something. I shared that our daughter is getting married in 4 days, we are having a 40 person brunch on Easter Sunday, and I have no freaking refrigerator.The latest is... Jenna contacted the Tech Department and they want to put in a datalogger to clarify the issue. I asked what that meant, she didnt know. I asked how long it would be in the fridge, she didnt know. She said she sent an email to the tech engineer, tech manager, and Tech Support manager asking these questions. Do you think the problem with getting anything done has to do with too much weight at the top? Anyway, we have an appointment Thursday so the tech can put in a datalogger, whatever the hell it does.I cant even describe the frustration and anger held towards this company. I would have given them a 1 because, obviously, their products arent meant to last, but some of the folks at Executive Services and our tech have been nice and most seem to want to help. I wouldnt recommend LG products to anyone, ever, unless they want to be totally frustrated and throw money out of the window. Our previous refrigerator lasted 19 years and it was a Whirlpool... no brainer.[Updated on 04/20/2017] Felt my previous review needed updating and lowered my rating from 2* to 1. I still dont have a functioning refrigerator. Jenna, at LG, promised the datalogger, which never happened. After she contacted their tech people, they deemed my refrigerator installed improperly, again, and said sorry, we cant help you. So, after sending out their techs 4 times, replacing the motherboard, ordering the sealed unit, this is their decision? The unit is installed in accordance with the installation manual on line. Their engineers came up with different specs. Coincidentally, their cant fix it edict came on the heels of my response to their response to my complaint to the Better Business Bureau. Hmmmm... After reading the 1700+ complaints about LG products, the majority being refrigerators, Ive decided to take this further. I am contacting my local news station, newspaper and the Attorney General, if need be. PLEASE... EVERYONE WHO IS OR HAS EXPERIENCED THE LACK OF SERVICE, and refrigeration, from LG, TAKE IT TO THE NEXT LEVEL. LETS GET THIS CRAPPY COMPANY OUT OF OUR STORES.

Since the first week I had LG, it made my clothes smell. Despite calling LG, and having a service company come out, the smell wont go away. I have a sick person with cancer, and they cannot lay on the sheets, because it makes them nauseous. I have to take the wash to my sons house. This is totally unacceptable. I have allergies, and the smell is giving me headaches. LG needs to take this machine back, because there is something gravely wrong. The reason is it does not empty all the water out, and sits in the machine. The water gets smelly, and goes into the clothes. To sit on the floor and empty the water after each wash, is unacceptable. Bleaching and numerous cleaning doesnt help, as long as it holds at least a gallon of water all the time. Please recall the LG front load model WM042HW/01. According to LG, this is normal, and are trying to say it is the soap/detergent that is the problem. This is not so. It is a water problem that always remains in the machine getting musty.

I am extremely discouraged at the quality of my LG refrigerator I purchased from Home Depot. It is almost 5 years old and the compressor has gone twice in the last month! I was told the Chinese admitted to buying poor quality compressors. My warranty runs out in September and I don’t expect the latest part to last a month. I paid $3000 thinking I was getting a great refrigerator and am letting you know this will be my last purchase for LG products! Sad service from LG!

Bought an LG dryer in 2020 from Lowes, thinking they must be good because it costs so much more then other brands. Wrong! Very frustrated as this thing will not dry clothes on any setting. Even on high, extra dry the clothes always come out damp. I have to dry small loads of delicates 4 times and even then they still come out damp. Towels I dry on heavy duty, high, and still have to go thru two cycles. I wish I could return this junk.

LG double door refrigerator - I had bought this 2 years back and from last September There is a problem with the cooling... ice formation in deep freezer and no cooling in the lower fridge door. It has been an harassment of sorts... different mechanics and experiments and still the same problem continues. Its even worse as its unattended despite innumerable calls to the customer care and the local customer manager doesnt answer. Planning to boycott LG.

This problem dates back to April 2019. My 1 yr old LG Refrigerator stopped working so I called LG and they dispatched a Tech from A&E repair (Sears). The tech told me it was compressor and evaporator and would be about 1000 to fix. I told him I would contact LG as it should be under warranty. So he charge me 119 dollars and left. I called LG. They said it was in fact under warranty and shouldnt have been charged. They dispatched the same repair people 1 weeks later. So it now been 2wks. with no Refrigerator. Repair guy came and had to order the parts (why couldn’t he see the first guys diagnostic).2 more weeks without Refrigerator. Guy showed up and fixed the problem. Fast forward to July 15th 2019 dead refrigerator again, So I called LG. They assured me this would be fixed in a timely manner! Well they promised by the 31st and A&E confirmed it but to no avail, A&E rescheduled it for the 9th of AUG. Well after hours on phone they said they will come here on the 7th which is today. The guy shows up and looks at it, takes the back off and says we have more issues not just the compressor but the evaporator and he will need to order parts. So now it’s been 3 weeks and he can’t be back here until the 26th.We have been living out of ice chest to keep our food cold. We are a family of 4 so wasting a lot of time and money for ice, I am a heart patient and need to eat a certain way, so I can’t rely on fast food. This has been a complete nightmare. I spent over 2000 dollars on a product I thought was quality. On another note I purchased a LG 60 inch TV and it died 14 months later just out of warranty--1000 dollars down the drain. So much for Lifes Good.

My husband bought this horrible piece of crap without me. We had it a couple of months when it started to fail. Getting stuck on spin cycle and the clothes were SOAKED. Tech came in and said we have to put it on BULK (never had this problem with other machines). So, he cleared it, and worked on the drain motor. A couple months later (while using bulk setting), the machine did the same thing. In the year and a half since we bought it, it had done this about 25 times. Second time we had a tech come out... tried to tell us the same thing. This item is faulty. Just found out a friend with a front load LG is having the same issue. Never buying an LG again.

I hope there is a recall on this washing machine. I paid top dollar for the Worst Machine ever. The machine doesnt dispense enough water to clean the cloth. The cloth has a nasty odor after washing them. The machine itself has a nasty odor as well. I have tried many, many kinds of detergent but nothing seems to help. VERY VERY DISAPPOINTED AND WILL NEVER BUY ANY LG PRODUCTS AGAIN.

Had my fridge a year yesterday. It makes horrible noise and I have to open and slam door to make it quit. LG does nothing to help the consumer when you call. This product sucks. Warranty useless.

I have an LG Tromm Washer and Dryer. I have only had it for a few years. As others have complained, the washer has a foul smell due to the mold that grows as a result of the water getting trapped in the rubber door seal (poor design/manufacturer defect). Its not like LG did not know about it. Look at all of the complaints. There is definitely negligence on their part at this point. At the very least, there should have been a label put on the machine that warns you not to use it in a small space, which is unrealistic since most laundry rooms are not large. How come this product has not been recalled due to the health hazard?In addition now, I cant find the reason why the dryer does not make any noise (although it does turn on) and the washer wont even turn on! Maybe this is a blessing in disguise to get rid of these machines. Unfortunately, most people are being duped out of a small fortune to buy them without being fully informed of the health hazard. This may need additional legal action.My child now has respiratory problems/asthma and is on medication daily. I have also developed an adult-onset asthma.

We purchased an LG super capacity refrigerator in 2017. A few months later we began having issues with the refrigerator. From making loud grinding noises to not holding its temperature. Most recently, the refrigerator stopped working altogether, spoiling all of the food we had inside. We have had technicians come out a total of 6 TIMES and we still do not have a solution! Our freezer is currently not working and the ice dispenser is leaking. We have had a non-working refrigerator for over a week. We are extremely disappointed in this product and the zero solutions LG has offered. We will never purchase another LG product and will definitely warn others not to do so.

I needed a platform to express my utter frustration with your company. I bought this LG fridge 3 1/2 yrs ago.. Apparently during my absence this summer, my compressor died and you can imagine how badly my fridge with its closed doors smelled after 4 months away. When I called LG, you knew about the compressors failure in this model, (which all owners should have been made aware of). Had it fixed, although the odor continues, even after using every available product.The problem that started after the repair was the NOISE, which is worse than the smell. Had it serviced again, but still the noise continued. Major issue is that the noise is not consistent. It comes and goes and therefore not always heard when repairs are being made. Called LG again and Travis from LG came to repair. He fiddled with the fridge for a few minutes and said it was fixed. Called him 10 minutes later and said the fridge was really noisy now and could he return so he could hear it and maybe even fix it correctly. He said he could not, but would return the next day. He never returned or called me. I have called customer service many, many times, even asking for a supervisor, (one actually hung up on me). Was finally told that the warranty doesnt cover noise. I explained that I never had the noise until you fixed the compressor, but that didnt seem to matter. You said that you would send another of your service people out for a 4th try, but I was done with this nonsense. Had no confidence in your ability to fix anything. My fridge was now a smelly, noisy lemon and I wanted a new fridge (which I said I would share in the cost). My fridge is in an open kitchen, living room and dining room that we cannot use when the fridge noise starts so we have to leave the room or blast the TV to drown out the fridge noise, which turned out to be a bad idea. Not a way to live. At times the fridge sounds like a subway rumbling into the station. This has become a quality of life issue and is no longer worth the aggravation. LGs Life is Good motto is a myth for us. Not only have we suffered for the last 3 weeks, we must now add insult to injury with the expense of buying a new refrigerator. You should all be ashamed of your customer service department and maybe try teaching your people some common sense. Received an email back from LG discussing my AIR CONDITIONER! Need I say anything else?

I purchased a $ 2600 2015 LG French door refrigerator, LFXC24726*S, in November 2014. Now after only 17 months of actual use the whole system failed. Now Im no math major but a product this expensive should not be breaking down so soon. Its been two weeks and the repairman still hasnt received the part to fix the problem. No wonder Home Depot advised me to get the protection plan. In the future I will not be buying anymore LG PRODUCTS. Life is not so good when the consumer purchases a LG APPLIANCE.

My family and friends had said that they like lg and Ive had good experiences with them before. I love the options that they had available to purchase. The fridge itself looked really aesthetic and fit in with my kitchen very well. I liked that it seemed to have a lot of space in it compared to the other fridges and some nice shelf space. I also liked that it had a relatively consistent temperature throughout the fridge. I didnt like that the freezer didnt have very much room to put things in it though.

LDC22720SW - Since purchased 4 years ago the icemaker spits out ice all over floor whenever open freezer. Should have complained since reading reviews and see it happens to everyone but never resolved issue anyhow. Took out extended 3 year warranty and refrigerator & freezer totally fail two months after warranty up. Unit is only 4 years and two months old. Not worth a circuit board replacement of $400 or even a service call of $250. Will never buy another LG appliance.

I bought an LG washer, model number WM2240CW, on 3/20/2011. I thought it was working okay until I noticed that everything I washed would stink. So I watched it wash one day and I saw it wasnt putting enough water in. So I added more water with a hose and it washed fine. So I called LG and told them the problem. They told me I was overloading the washer. I told them that five tee-shirts and five pairs of underwear with 10 socks wasnt overloading. I told them no matter what I wash, it didnt put enough water in. They told me this was normal. I said, No, it wasnt. I could see dry spots on my clothes while it was washing. They would not do anything about it. So now I have to add water with a hose every time I do a wash load! Dont buy an LG washer. They are no good and their service sucks!

We just bought our LG refrigerator and sometimes we close the refrigerator door the freezer door opens. Sometimes it closes itself. Sometimes it stays open. Im thinking this is a poor design. Buyer beware.

Im not typically a person who takes the time to write reviews, but felt it was necessary to at least call out the so many wrongs with this product and the service that follows... IN CASE IT HAPPENS TO YOU. I read the reviews and saw some of the complaints about frost build up and thought, eh it wont happen to me... WRONG. Not only was I wrong, but during COVID-19, sending a tech inside your home to fix a problem with a fridge that is LGs poor quality performance is frustrating enough, BUT having that same problem occur again 24 hours later - NOT ACCEPTABLE. LGs only recommendation is to send a tech out again. HOME DEPOT is not held blameless in this either. Instead of standing by their customer and offering an exchange/refund, they explain that its an LG problem, not Home Depot. AWFUL. A day after the frost build up still hadnt been fixed, a grinding noise began, the plastic that divides the two doors broke off, and the error message showed up and wouldnt reset. To this day I have an error message on my fridge, a loud grinding noise and a frost build up freezer that doesnt work. My food goes bad earlier and earlier each week. LG said all they can do is send a tech out. I have a son with an autoimmune disease. I refuse to have more techs come to the house during this pandemic. LG has zero understanding of peoples rights and needs during this time. The answer is lets send a technician out on a work day to work on the same exact problem that they never fixed in the first place!! This is just a snippet of the issues, not to mention, their customer service EXECUTIVE lead member hanging up on me after I waited over an hour due to call volume. RUDE! Nightmare purchase, poor quality fridge that breaks down a month after you buy it... The worst customer service for both Home Depot and LG.

The freezer design and quality are acceptable; the upper part is not. Both door latches have broken; though not at the same time, it still necessitated two service calls. It was designed such that the latch cant be replaced. The entire side of the door had to be removed and a large part replaced. In general, the refrigerator feels as if it’s not well made, and built with materials that seem cheap. Well never buy LG again.

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

The icemaker gets stuck, manually need to separate cubes. Also makes popping noise. Door seals get black mold. Stainless finish is impossible to get spotless even with dealers suggested cleaner and etches unlike my Miele dishwasher stainless exterior which cleans up perfect effortlessly!!

LG Refrigerator Compressor Model # LFX31945ST/02 - We bought our refrigerator in February 2014. It was discounted almost half off to $1851.30 and we had another 10% off coupon (plus they automatically added the 3 year warranty that was another $90). I asked what was wrong with it, why it was discounted so much and I was told it had been a loaner fridge while someone elses was repaired. I snatched it up thinking I was getting a great deal for our new house. There were things that didnt seem right like the door never seemed to seal tight and the light would work then go out then work and so on, but nothing major just little quirks. Then in July 2017 we got up one morning to find that everything was hot in both fridge and freezer. So I contacted LG. I knew that my extended warranty had run out 5 months earlier, but I was told that the compressor was still under warranty along with a few other parts. They could only find 2 places that would work on LG and both were an hour plus away. So I contacted one who right off the bat told me LG was notorious for their compressors going bad. They came out to diagnose a bad compressor $91 and had to get authorization for parts. Meanwhile he informed me that he had 6 more LGs he had to get to with you guessed it BAD COMPRESSORS. Some of them going bad in the first 6 months. After the parts came in he came out replaced it for another $288.90. I asked him would this last longer than the 3 years that I got out of the first one and he told me they would not guarantee anything. He recommended that I sell it as fast as possible. Imagine how I felt. That was last Tuesday 8-15-17. Today is 8-22-17 and it has yet to cool or freeze properly. We have had 2 gallons of milk go bad because it is too warm and my ice maker hasnt worked yet because it has to reach 15 Celsius before it will make ice. We bought bagged ice and it melts a puddle underneath it because it is too warm. I called the technician back who of course feels bad but is not surprised. I spent an hour on the phone with LG this morning, and they tried to get me to call another technician out. I refused told them they better make this right. She told me they would replace the compressor, I told her they would also pay the labor that I was not paying another dime. I just paid it last week and I am not paying it again. She told me the technicians work was guaranteed. I informed her that he told me they would not guarantee it and that they recommended I sell it. She then told me we would reset the freezer by opening the door and slamming it 4 times in a row. What a joke. She told me not to open it for 6 hours and she would call me back then. So I am waiting and furious that we have now lost food twice because LG has an inferior product and refuses to fix it. The technician is scheduled to come back Saturday and is expecting me to pay if LG does not. I will update after my phone call this afternoon. I recommend you stay away from LG refrigerators.

I love my double oven range from LG! I had a problem early on with the top oven. The company was wonderful to deal with and the part used made the oven better! Before, it would take 15 minutes to get up to temp. With the new part, 4 minutes! The range heats up well and cleans easy! I would purchase again and you should too!

Frankly Im not a happy camper with this product. We purchased a large capacity front loader a couple of years ago. And just like most honeymoons things went smoothly for the first couple of years. In the past year we have had all of our washables damaged. Each piece has small holes in them. We do not overload our washer or dryer and use the recommended products in the proper amounts. Have any of you experienced this issue and if so how did you resolve it. Personally I think it could be the drum itself thats causing the issue. I worked for years as a commercial laundry mechanic. Any help would be greatly appreciated

Our LG front load washing machine has a cycle that intermittently opens and closes the water valve that causes severe water hammer in the plumbing system. This is very bad for your plumbing and will cause damage. Ive installed a water hammer arrestor, but wasnt any better. Very bad vibrations and unacceptable noise during wash/rinse cycles - unit actually moves across the floor! And needs continuous cleaning of soap and softener dispensers - clothes smell badly if you dont. Dryer does not perform well either - takes 2 hours to dry a load! I would never recommend LG to anyone - spent over $1,800 for the washer/dryer pair with pedestals, and have replaced them in less than 3 years with conventional pair!!!

Worst refrigerator I have ever owned and worst company customer service I have ever experienced. Refrigerator and freezer ($2600, 2 years old, and $500 food loss) failed to cool in October 2013. Had a third party warranty so called them. They sent a tech who said it was the compressor and could not fix it due to the fact that it was covered under LG warranty. Finally got an LG tech to come out only to tell me the same thing and said they needed to order a new compressor that would not arrive for 6 to 8 weeks because it had to come from Korea! Got help to convince LG that they were obligated to have parts available within a reasonable time per trade agreements. Miraculously, they found the part within 2 weeks. Tech came out and installed the new compressor, got the refrigerator running and left. Later, the compressor started getting very loud. I called and complained and was told it was normal. Im here to tell you that it was NOT normal and sounded like a diesel truck idling in my kitchen! After several more phone calls to LG, and speaking with several agents and supervisor with varying degrees of rudeness, I decided to investigate and found that LG had installed the wrong compressor. It took me 2 months to resolve this with LG fighting me and telling me that I was most certainly wrong with my facts. At the vice president level, LG finally acknowledged that they had in fact supplied and installed the wrong compressor. Another compressor was ordered and a tech finally came out and installed it. A couple months later the refrigerator stopped cooling again. I spoke with several LG personnel again to convince them that a tech needed to come out again. Finally about 2 weeks later a tech did come and verify once again that the compressor was bad. Long story short, another compressor was installed and failed again within a couple months. I then began requesting a replacement or refund. This process was a nightmare filled with rude and uncooperative LG personnel, along with 2 more tech visits that were apparently aimed at disproving my claims. In the end, LG refunded my money, but did not reimburse any food loss. The entire process started October 2013, and ended in April 2014. I have never before experienced such pushy and rude customer service as I did with LG. I know that if I had not been as proactive and persistent as I was in seeking a resolve to this matter, I would have received nothing from LG! They are the worst company! I unfortunately own a couple more newer LG appliances, and hope every day that they continue to run. I will probably just throw them out if I have issues with them rather than deal with LG. I will never again buy another LG product.

I bought a side by side LG and its been A problems with the ice maker every month plus if you store items on the left side everything freezes overnight.. this was a big mistake.. I walk into a sale and got hosed.. I have had work orders for the past 3 years on this appliance.. nothing they can do... I just bought the wrong name brand... big mistake! Please read up on your appliance before you buy.. or you will be stuck as hard as I have been stuck.. I have lost more food items than anyone could believe.. please do not buy any LG Appliances.

The LG refrigerator was a good price - I believe I got the refrigetator on sale actually. I also had ice and water in the door and that is a feature I must have in my model of refrigerator. I personally like a side by side refrigerator. I also like several color choices, it is very much appreciated if the refrigerator is on sale as well. Also I like easy to change water filters. I do not like when the filter is at the bottom of the door on the refrigerator. Its too hard to get down there. I like the filter by the ice machine.

I bought LG fridge in Nov. 2014. It was dead by the end of June. Im not sure because the reading temp. at the door is still at 37/-2 degrees. I found out it was not working when all my food are rotten in the bottom freezer and smelly in the fridge. I called customer service on 7/10 who gave 2 repair service phone numbers. I contacted them and both didnt have any opening til next month. I called LG again, they gave me another 2 names. I asked if I can call any service that will offer earliest service. She said no because the service need to be LG authorized. I then called 1 of them. The tech came on 7/12 and found the compressor is ineffective. He charged $100 for trip/diagnose. If I have him repaired the fridge he will deduct this charge into the total labor which is $485.I called the customer service again to see if they can reimburse me for the cost of the compressor so I can buy a new fridge instead of paying that much for repair. They said no and at this time they offer me the flat rate repair of $362 for one-time service 60-day warranty or $485/1 year. I asked them if I can use the tech who diagnosed the problem before, they said no because he is not authorized by LG. Thats such a lie (They give me the referral). I asked why not offer me this at first. He said he didnt know. Anyway, I ordered the $362 repair and they charged up front. A confirmed email was sent and schedule for repair on7/17 between 8-12 pm. I took a day off to wait for them. Nobody showed up nor called. I called customer service. After being on hold for awhile, she said the service tech was behind so he couldnt make it.Being asked what will they do to correct it, she said she will send email to higher department to find another service for me. She didnt offer refund nor feel sorry about the situation. I asked to talk to the manager (direct number was requested). I called only to talk to a rep. again, go through all issues again. He put me on hold for over 20 still no response. After reading all complaints about LG. I found out that all issues lead to one result that LG just tried to drive customer around and postponing the solution. I have tried several times to call the supervisor just to wait for 20+. I tried to live chat, after being transferred to repair service dept., I waited there for 30 nobody responded. I emailed them only to get sorry for your inconvenience, we will take your input to improve our service. No problem was solved.Now I dont know what they plan to do on my repair order. No phone call nor email. I think Im going to call the federal trade and general state attorney to report this issue. My first tech told me that dont be tricked by the long term warranty. LG and Samsung parts are very hard to find and easy to break. This is the worst appliance brand and customer service I have ever seen. Im so upset that I spent that much money to buy this crap for over 2 years. I wonder why they still exist on the market. If I can give 0 star, I would.

After just having bought my first home, I really wanted to splurge and buy a nice big beautiful $3,400 stainless steel refrigerator as a center piece. But buying this expensive LG LMXS30776S was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, Well thats ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR.And then you think to yourself, Well Jesus, thats unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that dont even last 2 years? What kind of product quality are they really putting out? And they dont back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now heres the most interesting part. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their customers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? Its not good business for LG to repair everything they build.So at this point, it has been 1 month since Ive had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers dont even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldnt want to either, if I wasnt getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and cant even come here because they are not licensed outside of their own state. Ive gone through 20+ service providers that LG has given me and its the same story over and over. We dont service your area, we arent licensed in your state etc etc.I tried explaining this to LG repeatedly but they either dont listen or dont care. Or perhaps they already know, but they just give you an endless run around with no real solution. The last agent I talked to just bluntly told me Im SOL. So ask yourself this, what good is a warranty if their own company wont back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket and reinvest back into this terrible piece of garbage that I am confident will just fail again in the near future or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, Im much more inclined to do the latter. Because I will never trust my food in this thing ever again, even if it gets fixed.I will never trust LG again. Im now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company. Yeah, youre sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And youre thinking to yourself, This poor guy, he just got unlucky that his broke so early, but mine wont be like that and even if mine does have a problem, I have this great LG warranty right? You dont. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless because THEY HAVE NO INFRASTRUCTURE TO REPAIR IT ANYWAY. Youre better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... But the truly sad part is... You wont need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG.

Tried to arrange a service call for an LG washer thats four days (how convenient for LG) out of warranty. Tried for two hours to get through, but only received message that they were experiencing higher than usual call volume and to try to call back later. DO NOT call their customer service unless you have all day to try to get through.

I bought one microwave oven from Saudia, Riyadh since more than one year, then sent it to Egypt and it was working fine. But suddenly the buttons was not working fine so I called LG/Egypt, telephone number 19960 to come and check, but when they came to know that I bought it from Saudia they said, We are not responsible, as per instructions from LG. I told them that this is international company and brand name but unfortunately they refused... Now pls advise how can I solve this issue through any other channel in Egypt. My address in Egypt Giza **. By the way I have many LG product from Saudia - direct drive washing machine. Appreciate your understanding and support.

I had dealt with our old washer for years. It would become unbalanced a lot. Clothes would come out with washing detergent, dirt, food and baby poop still on them. We decided to buy a new set and not have to worry anymore. We paid almost $2000.00 for the pair. Its exactly like the old one except were out $1000.00. The dryer is fine. Love it, but HATE, HATE THE WASHER. Scale of 1-10 it gets a 1.

I liked the refrigerator. A lot of people recommended it to me to use because they use the same good brand. It reliable and something you can depend on. It keeps a sense of clean. Kept my food frozen. All my food and drinking items was fresh. Every time I put some in the refrigerator it was wasnt harmed. I love my ice maker and all the good features on it. I could recommend the refrigerator to anybody to try out and use. I bought it at a reasonable price and value. The refrigerator has met my expectations. Kids lunches and all are fresh and well kept for the next day. All of my food is safe and ready to cook each time. The refrigerator has been good and I love it. I would recommend it to family and friends or anybody looking for a good brand.

We have an LG washer and dryer. The main problem is with the front loader washer. We find that our clothes always smells of mold. I have tried different cleaners, pellet fresheners, bleach washing only but the smell of mold is still there. Some people tell me the reason for this, is that we live in Florida. What can I do to correct this problem. Is there a recall on these units. Thank You.

We had a terrible experience with LG Refrigerators. A couple of years ago, we bought an LG fridge. At the time, we liked the style. Then it went out when it was only two years old and wouldnt cool the food. The issue was the compressor, which had a 10-year warranty on it. They put a new one in, but the new one wouldnt work. It took a long time for them to get back in touch with me. They told us that they would send someone over to the property and they would try and fix the fridge, three different times. After the third time, they said they wanted the tech to try some other things and made the tech come back at least two more times. All of it was dragged out. Each time, it took a whole week before they even got over to the property.We had tenants in the property and it took LG a month and a half to finally tell us they couldnt fix it. They gave us a new fridge but by that time, the renters had moved out because they had no fridge. It was a disaster. Plus, they wouldnt give us money for the tenants food loss. They said I either get a fridge or get the loss of food. They wont do both.

Was fortunate enough to buy our LG refrigerator at Costco, because after one year and two weeks, it stopped cooling in both the freezer and refrigerator. After telling LG phone tech that we have lots of food which will spoil if not cooled/frozen, they arranged to have a service tech call on us in 6 DAYS. What a joke! Costco Concierge service was great, but they seem to be at the mercy of LG technicians for service scheduling.

I have a black stainless over-the-range microwave. After 10 months the touchpad has quit working. I have to have the microwave unplugged because, if I plug it in the fan runs and the microwave appears to be running but none of the buttons on the touchpad work so I cannot shut it off. I first contacted Lowes service on Nov. 6 and didnt receive a followup call from LG so I called back on Nov. 9. Finally got a call from a service company on Nov. 10 but they could not get anyone out until the following Wednesday and we were going to be gone. The service company canceled the case and I was told I needed to start the process over when I returned home. I started it again on Nov. 28 and still no call from the service company. Called LG but all they would tell me was that I had to wait until the end of the day. My question to everyone who reads this is: How do we get the big box stores to stop selling LG appliances? LG doesnt seem to care at all about customer satisfaction. Perhaps if Lowes, Home Depot, Best Buy or one of the other big box stores canceled their contract with LG, perhaps LG would look more seriously at the service they provide. Any suggestions on how consumers could accomplish this?

I requested assistance with my washing machine on the 15th of March. Nobody pitched, on Friday, I phoned again and was informed that one technician was on leave. She would send somebody on Monday. Nobody came. I phoned again on the 22nd of March. She said she will ask the technician to come on Friday. That Thursday afternoon, I received an SMS saying that they would be at my house. Unfortunately, I was in town to collect my daughter and asked them to be there 16:10. When I got home at 16:00, they left a note saying they were at my house and I was not there. The next morning, I received an email saying that they would be coming on that Friday. I requested them to please come at 13:00 when I am home from school. The lady replied that the technician will be there before 13:00. I told her again that I am teaching and Im not allowed to just leave. I will notify her if I leave earlier, which I did. Then Louis came and told me the rubber was perished, that he does not have it in stock but will order it. It should be here the next week. I kindly requested him to notify me on the day that he will be coming, in the morning, to say whether he would be coming in the morning or afternoon. He promised me that he would phone me an hour before he comes. Today, he sent me an SMS 30 minutes before he stopped at my house. I had no idea that he was planning on coming today, so I was in the gym at the point when he sent an SMS. I did not hear the SMS as there is loud music in the gym. I am totally dissatisfied that he cannot respect me as a paying customer and have the decency to ensure that I did receive the message and that he cannot respect my wish to know in advance which day he will be coming. We are on holiday and I might have been at the beach with the kids, then I would also not here an SMS. I feel it is unfair of him to expect of me to sit and wait at the house until he one day decides he is coming to fix my machine. Today is the 26th of March and my machine is still not fixed.

I bought my LG cabinet model French Door with see through cooler and it was delivered December 10, 2018. Since owning, the compressor has been replaced, the computer board replaced and now it is totally dead as there are bad circuits in the electrical housing based on a LG repairman’s assessment. The unit is now in the garage and I had to purchase another new unit. I bought this unit from Best Buy but with the warranty from the manufacturer I did not buy their product insurance policy.I lost three refrigerator full groceries due to malfunctions on three different occasions. The company sent out repair folks, and parts took as long as two to four weeks to appear. We were storing food in purchased coolers and finally bought a small freezer whilst waiting for help or replacement products from LG. It might get fixed and work for three months then would go out of whack. I’d call LG. Repair person would show within a week. This guy would order a part (compressor or board). Wait two more weeks. Fixed but back it would be within a few months and break again. But the latest episode was a matter of days before it went down again. I need to get action and do not know who to call. This product died after one and a half years.

Purchased in 2015 to replace a 10+ year old GE. Worst mistake we ever made was to spend $2700 on an LG 3 French Door model number: LFXS30766S /02. I am going to spare you the long version. After 18 mos the water dispenser stopped working and we were told it was not repairable. We kept using the ice maker but it began to lock up due to ice build up with every filling. We battled that for six months and decided to just turn the water off to the unit. Today - less than 3 years after purchased the unit stopped cooling and we lost most everything in the freezer and refrigerator. What a piece of junk!! We will NEVER EVER EVER buy anything from LG EVER AGAIN!!!

LG top load, billed as innovative. Maybe it is. But it also does not get my clothes clean on any cycle or dirt level. Billed as easy to remove clothes. Nope, unless youre 54 minimum. At 52 & crippling back pain, this is a top 3 bad investment.

French door in door refrigerator with ice dispenser - I bought this refrigerator from Frys Electronics about a year and half ago and it worked like a champ during the warranty period but while we still joying and dancing being too happy with our purchase and as if there was a timer inside this thing and just right after the warranty was over things began to fall apart one thing after another. I bought this refrigerator for about $2100 and so far it did cost me $1185 for repairs because as it turn out the parts were covered but not the labor. LG customer service stunk the high heaven as they were not able to replace the lemon that I fell for. For the rest of my life, Ill never buy anything made by LG.

We bought this refrigerator Dec. 13, 2014 and thankfully purchased a 5-year warranty. It has NEVER WORKED properly. As I write this Im waiting for an appointment to fix the water and ice maker. We never get any ice. This morning the machine has started making a humming noise so I expect it will die soon so I called again to get someone out to fix this thing.

***DONT BUY THIS FRIDGE*** We bought our LG french door refrigerator in March 2014. Model number LF33975st. Woke up this morning to ice on the floor, and the dispenser running nonstop. Even after turning off the ice maker, and making sure the dispenser paddle wasnt stuck, it continued to run. I called LG customer service. They cant send anyone until tomorrow. The motor on the door should be completely fried by then!!! Fortunately, I bought the extended warranty from Best Buy, because after reading this site, I am very worried about this $3700 dollar product. For this amount of money, I shouldnt be having any trouble. Especially after 2 months..

I bought an LG French refrigerator less than three years ago. It stopped working on August 18 and I was told by my service person that the circuit board was dead. He ordered one from LG, which has no parts distribution other than from Texas, and said that it would be sent through UPS 3-day delivery. It has been five days and I still havent received the circuit board--no indication when and if it will ever come. Our food had rotted away and I cannot buy more as I have no alternative refrigerator or freezer.LG has no customer service credibility and the quality of this product is non-existent. No appliance should be sold without an at least 5-year All-Inclusive guarantee on it! I fault the government consumer advocacy departments for not putting this into law. I will not purchase another LG product.

I remodeled my house and brought 4 LG products. Microwave for over the range, sitting in my living room, home alone and heard a noise. I go into the kitchen to find the handle of the microwave on the floor, repairman man said it was cracked. Microwave was 1 month old. Dishwasher 2 mo. old, the latch cracked and had to be replaced. Range, oven door almost fell off, missing 2 screws. The best for last, my horror story of the French door fridge, needed twice to replace the motherboard (I think it came from China?), the freezer door did not lock well, escaping cold air, the ice maker had to be replaced. I had put hardwood all thru the house including the kitchen. I now have some leak coming from the bottom of the fridge, it is now ruining my hardwood. The appliance man will be out this Tuesday.All appliances were purchased the same day and 3 out of 4 had issues within the first month. I was looking to see if there were any recalls or class actions suits. These product in my case were just terrible, even the stainless steel has an issue. I put my old Amana fridge in the garage, mine is about 20 years old and still works like a charm. I WILL NEVER BUY AN LG PRODUCT, life is good my foot. Had to take off work numerous times to have items fixed. I think I goofed and purchased LG instead of GE, mapping the price.

We purchased an LG LDF8072ST PREMIUM dishwasher from Best Buy on Dec. 12, 2012. Since it has been installed, the performance of this product has been terrible. The drying cycle is terrible and when I contacted LG, I was informed that this was the way it was supposed to work because it is a new advanced HYBRID drying system?? Even when we put it on extra dry, it still did not dry the dishes. With the performance still terrible, 4 weeks ago, the dishwasher quit working completely.When I contacted the LG online chat service feature, it was a joke. I spent more time verifying that I had bought a dishwasher than anything else. He finally determined that my dishwasher was Shot and he ordered a technician to come out. 10 tens later, a technician from a local repair facility came out, and he verified my dishwasher was not working??? He brought no replacement parts, but verified the unit had crapped out.Two weeks later, he returned with a main board and got the dishwasher running. He tested a few cycles and declared it ready to go. I was out of town and my wife was leaving that afternoon, so she loaded up the dishwasher and started it before she left. When I got home three days later and opened the dishwasher, the dishes were still wet????? This is the first dishwasher that I have owned that drying dishes as part of the cycle is part of the dishwasher!I have gone on LGs website and written to them and have not heard back! For what they charge for their products, I would expect a better support/service system in place. Dealing with LG is as bad as dealing with Sears in the past. If this is not resolved, I will do my research and make sure my replacement dishwasher dries dishes and is not an LG.

When I bought my house 2 years ago we purchased all LG products. When I say all I mean ALL! Televisions, sound systems, wall ovens, dishwasher, water, dryer, cooktop, fridge, DVD players and EVERYTHING. From the beginning I have had a small leak at the bottom of the washer door. The technicians have been out several times but they say it is a known issue on the LG doors. Apparently even 1 piece of dog hair can cause it to leak. I try wiping the door down every time but that works intermittently at best. My mother has a Whirlpool and several dogs and she never has an issue with hers and only wipes the door when she cleans the washer once a month or so. Needless to say having to keep a rag in front of your washer is extremely frustrating, but what really got me was the customer service.I say customer service but it is really a complete absence of it. When I called them about the issue and that the techs say it is a known issue they claimed my service company was not a factory authorized provider. (They are the largest appliance dealer in the state and only service what they sell because their techs are all factory trained and authorized.) So, I ask them to schedule a visit from their factory tech. 1 week later they email me the contact info for their supposed factory service company. It is a computer/IT company that only services phones and computers! When I called LG back they did not understand why their factory service center outdent work on the washer. So I asked to speak to a supervisor.Sorry for the run on but the supervisor conversation deserves its own paragraph. From the beginning he made it clear he did not care a bit. I explained I had had the service company out several times and it is a design flaw. He disputed that and I explained the techs say this is a common issue they get called to look at. He informs me we are not talking about anyone elses washers but mine. I explain I have over $10,000 worth of LG appliances and this is the one giving me trouble. He tells me since it is out of the year manufacturer warranty nothing can be done. I recommended a 50/50 split on the purchase price for a credit towards the new washer I have to buy. He said they wont do anything and this is not their problem and then hung up on me.Stay away from LG products completely! Even though a few work well, (their wall oven is awesome), the customer service is absolutely horrid. I have never been treated so badly by any company before, even for issues with inexpensive items they at least are courteous and polite, regardless of the end result. LG will be laughing all the way to the bank after you buy your inferior product and we are probably lucky they even bother to answer the phone. Then again, not being able to reach them might actually leave you less frustrated than getting a hold of them.

I purchased the Wt1101cw washer almost two years ago. This could be a great machine if it didnt show UE-uneven-all the time. It takes forever to finish a wash! It doesnt matter if you are doing a small wash or a larger one. I feel that the agitator, located in the bottom of the drum is a poor design and thats why it is uneven. I have had that agitator replaced three weeks ago and now I am having the same symptoms. Repairman returning Monday. When you try to purchase the part it is out of stock-this tells me that I am the not the only one with the problem. There is even a You-Tube video showing how to repair it!! I spent a lot of money on this because of the LG name-they said it has to break four times before they will consider doing something. I have read multiple times in multiple places that people are saying the same things. I really think that this machine is defective. Thanks for listening!